Period
to 17 November 2017

The median annual salary for an IT Support was £30,500 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 265 266 313
Rank change year-on-year +1 +47 -59
Permanent jobs requiring an IT Support 945 951 982
As % of all permanent IT jobs advertised in London 1.25% 1.25% 1.10%
As % of the Job Titles category 1.33% 1.30% 1.14%
Number of salaries quoted 738 903 897
London median annual salary £30,500 £30,000 £29,000
Median salary % change year-on-year +1.67% +3.45% -4.92%
10th Percentile £22,675 £21,800 £21,250
90th Percentile £47,733 £47,500 £46,250
England median annual salary £26,500 £27,500 £25,500
% change year-on-year -3.64% +7.84% -3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

IT Support
Job Vacancy Trend in London

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for IT Support in London

IT Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in London.

Salary trend for IT Support in London

IT Support
Salary Histogram in London

The salary distribution of IT jobs citing IT Support in London over the 6 months to 17 November 2017.

Salary histogram for IT Support in London

IT Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -23 181 £32,000 +5.70% 13
West London +25 79 £31,750 +5.83% 7
South London +11 67 £27,750 -0.89% 2
East London -4 20 £24,000 -12.73% 6
North London -5 12 £30,000 +7.14%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring IT Support in the job title.

1 651 (68.89%) Windows
2 493 (52.17%) Active Directory
3 417 (44.13%) Microsoft
4 287 (30.37%) Finance
5 260 (27.51%) Windows 7
6 256 (27.09%) Microsoft Office
7 245 (25.93%) Office 365
8 242 (25.61%) MS Exchange
9 241 (25.50%) ITIL
9 241 (25.50%) VMware
10 238 (25.19%) Windows Server
11 185 (19.58%) Banking
12 169 (17.88%) Asset Management
12 169 (17.88%) Analytical Skills
13 148 (15.66%) VMware Infrastructure
14 142 (15.03%) Wealth Management
15 140 (14.81%) Investment Banking
15 140 (14.81%) DNS
16 138 (14.60%) Retail Banking
16 138 (14.60%) Windows 10
17 137 (14.50%) SQL
18 118 (12.49%) DHCP
18 118 (12.49%) Firewall
19 116 (12.28%) Front Office
20 115 (12.17%) Exchange Server 2010
21 114 (12.06%) Citrix
22 113 (11.96%) Windows Server 2008
23 110 (11.64%) Degree
24 108 (11.43%) Windows Server 2012
25 98 (10.37%) VPN

IT Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 242 (25.61%) MS Exchange
2 115 (12.17%) Exchange Server 2010
3 80 (8.47%) SharePoint
4 59 (6.24%) Skype for Business
5 43 (4.55%) Exchange Server 2007
6 24 (2.54%) Exchange Server 2013
7 12 (1.27%) Blackberry Enterprise Server
8 11 (1.16%) IIS
9 9 (0.95%) Tomcat
10 7 (0.74%) JBoss
11 6 (0.63%) IBM Notes
12 5 (0.53%) Apache
12 5 (0.53%) SharePoint 2013
12 5 (0.53%) WordPress
13 4 (0.42%) Exchange Server 2003
14 3 (0.32%) CMS
14 3 (0.32%) Confluence
14 3 (0.32%) SharePoint 2010
15 2 (0.21%) Adobe Experience Manager
15 2 (0.21%) Anypoint
Applications
1 256 (27.09%) Microsoft Office
2 41 (4.34%) Microsoft Excel
3 16 (1.69%) Microsoft PowerPoint
4 14 (1.48%) Adobe Creative Suite
5 4 (0.42%) Adobe Captivate
6 3 (0.32%) AutoCAD
7 2 (0.21%) Maya
7 2 (0.21%) MS Visio
7 2 (0.21%) Revit
8 1 (0.11%) Acrobat
8 1 (0.11%) CINEMA 4D
8 1 (0.11%) Microsoft Project
8 1 (0.11%) Vectorworks
Business Applications
1 62 (6.56%) ION MarketView
2 16 (1.69%) Eikon
3 4 (0.42%) Dynamics CRM
4 2 (0.21%) Dynamics GP
4 2 (0.21%) Dynamics NAV
4 2 (0.21%) Eloqua
4 2 (0.21%) SAP ERP
4 2 (0.21%) Temenos T24
4 2 (0.21%) thinkFolio
5 1 (0.11%) LatentZero
5 1 (0.11%) Magento
5 1 (0.11%) NetSuite
5 1 (0.11%) Remedy ITSM
5 1 (0.11%) Salesforce.com CRM
5 1 (0.11%) SAP Business One
5 1 (0.11%) Unit4 Business World
5 1 (0.11%) Visualfiles
Cloud Services
1 245 (25.93%) Office 365
2 63 (6.67%) Microsoft Azure
3 24 (2.54%) IaaS
4 23 (2.43%) Amazon AWS
5 15 (1.59%) G Suite
6 11 (1.16%) Azure Active Directory
7 10 (1.06%) OneDrive
8 9 (0.95%) Mimecast
9 6 (0.63%) Adobe Creative Cloud
10 5 (0.53%) SaaS
11 4 (0.42%) PaaS
12 3 (0.32%) Amazon EC2
12 3 (0.32%) Amazon S3
12 3 (0.32%) Dropbox
12 3 (0.32%) Google Analytics
12 3 (0.32%) Virtual Private Cloud
13 2 (0.21%) Adobe Analytics
13 2 (0.21%) Slack
14 1 (0.11%) AWS CloudFormation
14 1 (0.11%) CloudFront
Communications & Networking
1 140 (14.81%) DNS
2 118 (12.49%) DHCP
2 118 (12.49%) Firewall
3 98 (10.37%) VPN
4 93 (9.84%) TCP/IP
5 92 (9.74%) LAN
6 81 (8.57%) WAN
7 46 (4.87%) Skype
8 35 (3.70%) VoIP
9 34 (3.60%) MPLS
10 32 (3.39%) VLAN
11 30 (3.17%) Wireless
12 24 (2.54%) SAN
13 23 (2.43%) Internet
14 21 (2.22%) Wi-Fi
15 18 (1.90%) SSL
16 11 (1.16%) Remote Desktop
17 10 (1.06%) Cisco IOS
17 10 (1.06%) NAS
17 10 (1.06%) Network Security
Database & Business Intelligence
1 46 (4.87%) SQL Server
2 6 (0.63%) MySQL
3 5 (0.53%) Relational Database
3 5 (0.53%) SQL Server 2008
3 5 (0.53%) SQL Server 2012
4 4 (0.42%) Oracle Reports
5 3 (0.32%) Blockchain
5 3 (0.32%) Crystal Reports
5 3 (0.32%) PostgreSQL
6 2 (0.21%) Amazon RDS
6 2 (0.21%) Amazon Redshift
6 2 (0.21%) Endeca
6 2 (0.21%) RDBMS
7 1 (0.11%) Big Data
7 1 (0.11%) DB2
7 1 (0.11%) JasperReports
7 1 (0.11%) MS Access
7 1 (0.11%) Oracle Database
7 1 (0.11%) SQL Server 2005
7 1 (0.11%) SQL Server Reporting Services
Development Applications
1 12 (1.27%) JIRA
2 5 (0.53%) Git (software)
3 3 (0.32%) Team Foundation Server
4 2 (0.21%) JUnit
4 2 (0.21%) Talend Open Studio
5 1 (0.11%) Ant
5 1 (0.11%) AutoIt
5 1 (0.11%) Bitbucket
5 1 (0.11%) FrontPage
5 1 (0.11%) MSI
5 1 (0.11%) Visual Studio Team System
General
1 287 (30.37%) Finance
2 185 (19.58%) Banking
3 140 (14.81%) Investment Banking
4 138 (14.60%) Retail Banking
5 116 (12.28%) Front Office
6 53 (5.61%) Back Office
7 41 (4.34%) Legal
8 38 (4.02%) Law
9 29 (3.07%) Telecoms
10 27 (2.86%) Games
11 26 (2.75%) Advertising
12 24 (2.54%) Retail
13 18 (1.90%) Marketing
14 16 (1.69%) Manufacturing
15 12 (1.27%) Publishing
16 7 (0.74%) German Language
17 5 (0.53%) Mandarin Language
18 4 (0.42%) Multimedia
19 2 (0.21%) Billing
19 2 (0.21%) Financial Institution
Libraries, Frameworks & Software Standards
1 12 (1.27%) HTML
2 8 (0.85%) XML
3 7 (0.74%) CSS
3 7 (0.74%) Velocity
4 6 (0.63%) FIX Protocol
5 5 (0.53%) .NET
6 4 (0.42%) J2EE
6 4 (0.42%) Software Packaging
6 4 (0.42%) Web Services
6 4 (0.42%) XSLT
7 2 (0.21%) Ajax
7 2 (0.21%) Flash
7 2 (0.21%) IBM Integration Bus
7 2 (0.21%) JMS
7 2 (0.21%) jQuery
7 2 (0.21%) XSD
8 1 (0.11%) ASP.NET
8 1 (0.11%) COM
8 1 (0.11%) LAMP
8 1 (0.11%) XML Messaging
Miscellaneous
1 169 (17.88%) Analytical Skills
2 67 (7.09%) Foreign Exchange (FX)
3 58 (6.14%) Blackberry
4 49 (5.19%) Equities
5 34 (3.60%) iPad
6 32 (3.39%) Computer Science
7 31 (3.28%) Hedge funds
8 26 (2.75%) Video Conferencing
9 23 (2.43%) User Experience
10 22 (2.33%) iPhone
11 20 (2.12%) Smartphone
12 19 (2.01%) Data Centre
13 18 (1.90%) Driving Licence
14 14 (1.48%) Management Information System
15 9 (0.95%) Digital Media
15 9 (0.95%) RSA SecurID
16 7 (0.74%) Fintech
16 7 (0.74%) Replication
17 6 (0.63%) Fat Client
17 6 (0.63%) Thin Client
Operating Systems
1 651 (68.89%) Windows
2 260 (27.51%) Windows 7
3 238 (25.19%) Windows Server
4 138 (14.60%) Windows 10
5 113 (11.96%) Windows Server 2008
6 108 (11.43%) Windows Server 2012
7 92 (9.74%) Linux
8 86 (9.10%) Mac OS X
9 83 (8.78%) Unix
10 71 (7.51%) Windows 8
11 53 (5.61%) Windows XP
12 49 (5.19%) Android
12 49 (5.19%) Apple iOS
13 44 (4.66%) Windows Server 2003
14 25 (2.65%) Mac OS
15 22 (2.33%) Red Hat Enterprise Linux
16 9 (0.95%) Windows Phone
17 3 (0.32%) Solaris
18 2 (0.21%) CentOS
19 1 (0.11%) Windows Vista
Processes & Methodologies
1 241 (25.50%) ITIL
2 169 (17.88%) Asset Management
3 142 (15.03%) Wealth Management
4 74 (7.83%) Incident Management
5 66 (6.98%) Process Improvement
6 63 (6.67%) Continuous Improvement
7 55 (5.82%) Stakeholder Management
8 53 (5.61%) Service Management
9 49 (5.19%) Problem Management
10 48 (5.08%) Service Delivery
11 32 (3.39%) CRM
12 27 (2.86%) Project Management
13 24 (2.54%) Virtual Infrastructure
14 23 (2.43%) Knowledge Management
15 21 (2.22%) Change Management
15 21 (2.22%) Document Management
16 20 (2.12%) Time Management
17 18 (1.90%) Disaster Recovery
17 18 (1.90%) Workflow
18 17 (1.80%) DevOps
Programming Languages
1 137 (14.50%) SQL
2 36 (3.81%) PowerShell
3 16 (1.69%) Java
4 12 (1.27%) C
5 11 (1.16%) JavaScript
6 9 (0.95%) Python
7 8 (0.85%) VB
8 7 (0.74%) Shell Script
9 6 (0.63%) VBA
10 5 (0.53%) C#
11 4 (0.42%) Bash Shell
11 4 (0.42%) Perl
12 3 (0.32%) C++
12 3 (0.32%) VBScript
13 2 (0.21%) Delphi
13 2 (0.21%) PL/SQL
14 1 (0.11%) PHP
14 1 (0.11%) RPG
14 1 (0.11%) Tcl
14 1 (0.11%) VB.NET
Qualifications
1 110 (11.64%) Degree
2 96 (10.16%) Microsoft Certification
3 84 (8.89%) MCSE
4 56 (5.93%) Cisco Certification
5 52 (5.50%) MCSA
6 49 (5.19%) MCP
7 41 (4.34%) CCNA
8 20 (2.12%) CCA
8 20 (2.12%) Citrix Certification
9 16 (1.69%) Computer Science Degree
10 14 (1.48%) ITIL Certification
10 14 (1.48%) MCITP
11 11 (1.16%) MCTS
12 10 (1.06%) A+ Certification
12 10 (1.06%) CCNP
13 8 (0.85%) DBS Check
13 8 (0.85%) Security Cleared
14 5 (0.53%) CISSP
14 5 (0.53%) CompTIA Security+
14 5 (0.53%) CTC Cleared
Quality Assurance & Compliance
1 54 (5.71%) SLA
2 12 (1.27%) ISO/IEC 27001
3 6 (0.63%) QA
4 5 (0.53%) COBIT
4 5 (0.53%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 2 (0.21%) PMO
System Software
1 493 (52.17%) Active Directory
2 148 (15.66%) VMware Infrastructure
3 82 (8.68%) Hyper-V
4 39 (4.13%) XenApp
5 33 (3.49%) vSphere
6 24 (2.54%) XenDesktop
7 21 (2.22%) VMware ESXi
8 8 (0.85%) Terminal Services
9 5 (0.53%) Virtual Servers
9 5 (0.53%) VMware Server
10 4 (0.42%) Virtual Desktop
10 4 (0.42%) Virtual Machines
11 2 (0.21%) Firmware
11 2 (0.21%) VMware Workstation
11 2 (0.21%) Xsan
12 1 (0.11%) ISA Server
12 1 (0.11%) KVM
12 1 (0.11%) Microsoft App-V
12 1 (0.11%) VirtualBox
12 1 (0.11%) Xen
Systems Management
1 73 (7.72%) SCCM
2 25 (2.65%) WSUS
3 19 (2.01%) AirWatch
4 15 (1.59%) vCenter Server
5 9 (0.95%) Systems Management Server (SMS)
6 7 (0.74%) Cisco CUCM
7 3 (0.32%) Jamf Pro
7 3 (0.32%) Nagios
8 2 (0.21%) Ansible
8 2 (0.21%) Backup Exec
8 2 (0.21%) Microsoft Intune
8 2 (0.21%) Norton AntiVirus
8 2 (0.21%) SCOM
8 2 (0.21%) Symantec Endpoint Protection
9 1 (0.11%) Forefront Identity Manager
9 1 (0.11%) FortiGate
9 1 (0.11%) MOM
9 1 (0.11%) NetBackup
9 1 (0.11%) SCSM
Vendors
1 417 (44.13%) Microsoft
2 241 (25.50%) VMware
3 114 (12.06%) Citrix
4 84 (8.89%) Cisco
5 79 (8.36%) Apple
6 63 (6.67%) ION Trading
7 34 (3.60%) Adobe
8 32 (3.39%) Bloomberg
9 25 (2.65%) HP
9 25 (2.65%) iManage
10 23 (2.43%) Google
10 23 (2.43%) McAfee
10 23 (2.43%) Red Hat
10 23 (2.43%) ServiceNow
11 20 (2.12%) AppSense
11 20 (2.12%) Oracle
12 18 (1.90%) Dell
13 15 (1.59%) Sophos
14 14 (1.48%) FactSet
14 14 (1.48%) Meraki