Period
to 20 September 2021

The median annual salary for an IT Support was £32,500 in advertised job vacancies in London during the 6 months to 20 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > London
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 384 358 228
Rank change year-on-year -26 -130 +46
Permanent jobs requiring an IT Support 381 129 875
As % of all permanent jobs advertised in London 0.78% 0.64% 1.57%
As % of the Job Titles category 0.87% 0.68% 1.64%
Number of salaries quoted 352 121 812
10th Percentile £24,000 £25,650 £23,500
25th Percentile £26,844 £28,500 £25,750
Median annual salary (50th Percentile) £32,500 £40,000 £30,000
Median % change year-on-year -18.75% +33.33% -
75th Percentile £43,750 £50,000 £36,563
90th Percentile £50,000 £67,500 £47,375
England median annual salary £28,000 £30,000 £27,500
% change year-on-year -6.67% +9.09% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 43,569 18,899 53,239
% of permanent IT jobs with a recognized job title 89.36% 93.43% 95.26%
Number of salaries quoted 29,874 15,836 43,830
10th Percentile £40,263 £41,875 £35,000
25th Percentile £52,500 £52,500 £46,250
Median annual salary (50th Percentile) £70,000 £69,500 £62,500
Median % change year-on-year +0.72% +11.20% +4.17%
75th Percentile £87,500 £85,000 £81,250
90th Percentile £105,000 £106,250 £97,500
England median annual salary £55,000 £55,000 £51,500
% change year-on-year - +6.80% +3.00%

IT Support
Job Vacancy Trend in London

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for IT Support in London

IT Support
Salary Trend in London

3-month moving average salary quoted in jobs citing IT Support in London.

Salary trend for IT Support in London

IT Support
Salary Histogram in London

Salary distribution for jobs citing IT Support in London over the 6 months to 20 September 2021.

Salary histogram for IT Support in London

IT Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the London region over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +1 108 £35,000 -6.67% 18
West London -47 22 £32,000 +4.92% 15
South London -15 17 £31,500 -21.25% 3
East London -2 14 £38,500 +8.45% 10
North London - 4 £27,500 - 2
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 September 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support in the job title.

1 264 (69.29%) Windows
2 239 (62.73%) Microsoft 365
3 237 (62.20%) Active Directory
4 183 (48.03%) Microsoft
5 140 (36.75%) Windows 10
6 127 (33.33%) Social Skills
7 122 (32.02%) Microsoft Office
8 80 (21.00%) ITIL
8 80 (21.00%) Windows Server
9 76 (19.95%) Azure
9 76 (19.95%) Finance
10 60 (15.75%) VPN
11 52 (13.65%) Service Delivery
12 51 (13.39%) MS Exchange
13 49 (12.86%) Cisco
14 48 (12.60%) TCP/IP
15 44 (11.55%) Apple
16 43 (11.29%) SharePoint
17 42 (11.02%) Firewall
18 41 (10.76%) Windows 7
19 40 (10.50%) VMware
20 38 (9.97%) Degree
20 38 (9.97%) Problem-Solving
21 36 (9.45%) DNS
22 35 (9.19%) DHCP
22 35 (9.19%) LAN
22 35 (9.19%) Citrix
23 33 (8.66%) PowerShell
24 32 (8.40%) WAN
24 32 (8.40%) Law

IT Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (13.39%) MS Exchange
2 43 (11.29%) SharePoint
3 11 (2.89%) Exchange Server 2010
3 11 (2.89%) Exchange Server 2013
4 6 (1.57%) IIS
5 4 (1.05%) Blackberry Enterprise Server
5 4 (1.05%) Exchange Server 2007
6 3 (0.79%) CMS
6 3 (0.79%) Confluence
7 1 (0.26%) Apache
7 1 (0.26%) SharePoint 2013
7 1 (0.26%) Skype for Business
7 1 (0.26%) WordPress
Applications
1 122 (32.02%) Microsoft Office
2 19 (4.99%) Microsoft Excel
3 13 (3.41%) Microsoft PowerPoint
4 1 (0.26%) Acrobat
4 1 (0.26%) Adobe Creative Suite
4 1 (0.26%) AutoCAD
4 1 (0.26%) MS Visio
4 1 (0.26%) Photoshop
4 1 (0.26%) Revit
4 1 (0.26%) Spreadsheet
4 1 (0.26%) Steinberg Cubase
Business Applications
1 9 (2.36%) Dynamics CRM
2 6 (1.57%) Dynamics NAV
3 5 (1.31%) Relativity
4 4 (1.05%) BambooHR
4 4 (1.05%) Remedy ITSM
5 3 (0.79%) Magento
5 3 (0.79%) Sage 300 ERP
5 3 (0.79%) Sage CRM
6 1 (0.26%) Carpe Diem
6 1 (0.26%) Eikon
6 1 (0.26%) Orchestrade
Cloud Services
1 239 (62.73%) Microsoft 365
2 76 (19.95%) Azure
3 30 (7.87%) Azure Active Directory
4 21 (5.51%) Google Workspace
5 20 (5.25%) OneDrive
6 15 (3.94%) AWS
7 9 (2.36%) Mimecast
8 8 (2.10%) Power Platform
8 8 (2.10%) PowerApps
9 5 (1.31%) SaaS
10 4 (1.05%) IaaS
11 3 (0.79%) Dynamics 365
11 3 (0.79%) PaaS
11 3 (0.79%) Slack
12 2 (0.52%) Adobe Creative Cloud
12 2 (0.52%) Google Docs
13 1 (0.26%) Amazon EC2
13 1 (0.26%) Amazon ELB
13 1 (0.26%) GCP
13 1 (0.26%) Google Drive
Communications & Networking
1 60 (15.75%) VPN
2 48 (12.60%) TCP/IP
3 42 (11.02%) Firewall
4 36 (9.45%) DNS
5 35 (9.19%) DHCP
5 35 (9.19%) LAN
6 32 (8.40%) WAN
7 17 (4.46%) IP Telephony
8 16 (4.20%) VoIP
9 15 (3.94%) Wi-Fi
10 12 (3.15%) FTP
10 12 (3.15%) Wireless
11 10 (2.62%) HTTP
11 10 (2.62%) WebEx
12 9 (2.36%) SMTP
12 9 (2.36%) VLAN
13 8 (2.10%) Cisco IOS
13 8 (2.10%) Ethernet
13 8 (2.10%) Network Security
14 7 (1.84%) Intranet
Database & Business Intelligence
1 14 (3.67%) SQL Server
2 7 (1.84%) Crystal Reports
3 4 (1.05%) SQL Server 2012
4 3 (0.79%) MS Access
5 1 (0.26%) Amazon RDS
5 1 (0.26%) Azure SQL Database
5 1 (0.26%) Metadata
5 1 (0.26%) MySQL
5 1 (0.26%) Relational Database
Development Applications
1 9 (2.36%) JIRA
2 4 (1.05%) Atlassian Bamboo
3 2 (0.52%) Git (software)
4 1 (0.26%) Subversion
General
1 127 (33.33%) Social Skills
2 76 (19.95%) Finance
3 32 (8.40%) Law
3 32 (8.40%) Legal
4 26 (6.82%) Analytical Skills
5 17 (4.46%) Banking
5 17 (4.46%) Organisational Skills
6 15 (3.94%) Telecoms
7 8 (2.10%) Marketing
8 6 (1.57%) Documentation Skills
9 5 (1.31%) Manufacturing
10 4 (1.05%) Advertising
10 4 (1.05%) Back Office
10 4 (1.05%) French Language
10 4 (1.05%) Front Office
10 4 (1.05%) Games
10 4 (1.05%) Retail
11 3 (0.79%) German Language
11 3 (0.79%) Inclusion and Diversity
11 3 (0.79%) Presentation Skills
Libraries, Frameworks & Software Standards
1 5 (1.31%) OAuth
2 4 (1.05%) .NET
2 4 (1.05%) Classic ASP
2 4 (1.05%) HTML
3 3 (0.79%) CSS
4 2 (0.52%) FIX Protocol
4 2 (0.52%) LDAP
4 2 (0.52%) Web Services
5 1 (0.26%) EDI
5 1 (0.26%) Middleware
5 1 (0.26%) SAML
5 1 (0.26%) Unity (Game Engine)
5 1 (0.26%) XML
Miscellaneous
1 24 (6.30%) Video Conferencing
2 23 (6.04%) Management Information System
3 17 (4.46%) iPhone
4 15 (3.94%) Self-Motivation
5 12 (3.15%) iPad
5 12 (3.15%) Smartphone
6 10 (2.62%) Data Centre
7 8 (2.10%) User Experience
8 7 (1.84%) Blackberry
9 4 (1.05%) Driving Licence
10 3 (0.79%) Data Protection Act
10 3 (0.79%) Device Driver
10 3 (0.79%) Enterprise Software
10 3 (0.79%) EPoS
10 3 (0.79%) Mobile App
11 2 (0.52%) BYOD
11 2 (0.52%) CMDB
11 2 (0.52%) Media Streaming
11 2 (0.52%) Mobile Computing
12 1 (0.26%) Wiki
Operating Systems
1 264 (69.29%) Windows
2 140 (36.75%) Windows 10
3 80 (21.00%) Windows Server
4 41 (10.76%) Windows 7
5 30 (7.87%) Mac OS
6 29 (7.61%) Android
7 26 (6.82%) Windows Server 2012
8 25 (6.56%) Windows Server 2016
9 18 (4.72%) Linux
9 18 (4.72%) Windows Server 2019
10 14 (3.67%) Apple iOS
10 14 (3.67%) Mac OS X
11 4 (1.05%) Windows Server 2008
11 4 (1.05%) Windows XP
12 3 (0.79%) Unix
12 3 (0.79%) Windows 8
12 3 (0.79%) Windows Server 2003
13 1 (0.26%) CentOS
Processes & Methodologies
1 80 (21.00%) ITIL
2 52 (13.65%) Service Delivery
3 38 (9.97%) Problem-Solving
4 19 (4.99%) ITSM
4 19 (4.99%) Time Management
5 17 (4.46%) Service Management
6 16 (4.20%) Infrastructure Engineering
7 14 (3.67%) Change Management
8 13 (3.41%) Mobile Device Management
9 12 (3.15%) Computer Science
9 12 (3.15%) CRM
9 12 (3.15%) Cybersecurity
9 12 (3.15%) Fintech
10 11 (2.89%) Incident Management
10 11 (2.89%) Multi-Factor Authentication
11 10 (2.62%) High Availability
12 9 (2.36%) ITIL V3
12 9 (2.36%) Migration
12 9 (2.36%) Project Delivery
13 8 (2.10%) e-Disclosure
Programming Languages
1 33 (8.66%) PowerShell
2 29 (7.61%) SQL
3 8 (2.10%) C
4 4 (1.05%) C++
5 3 (0.79%) Python
6 2 (0.52%) Bash Shell
6 2 (0.52%) T-SQL
6 2 (0.52%) VBA
7 1 (0.26%) PHP
Qualifications
1 38 (9.97%) Degree
2 20 (5.25%) Microsoft Certification
3 16 (4.20%) CCNA
3 16 (4.20%) Cisco Certification
4 11 (2.89%) MCSA
5 9 (2.36%) MCP
6 8 (2.10%) Computer Science Degree
7 7 (1.84%) MCSE
8 6 (1.57%) MCITP
9 5 (1.31%) DBS Check
9 5 (1.31%) MCDST
10 4 (1.05%) A+ Certification
10 4 (1.05%) ITIL Foundation Certificate
11 3 (0.79%) CEH
11 3 (0.79%) CISSP
11 3 (0.79%) ITIL Certification
11 3 (0.79%) Network+ Certification
12 2 (0.52%) VMware Certified Professional (VCP)
13 1 (0.26%) CCNP
13 1 (0.26%) MOS
Quality Assurance & Compliance
1 28 (7.35%) SLA
2 7 (1.84%) GDPR
3 5 (1.31%) ISO/IEC 27001
System Software
1 237 (62.20%) Active Directory
2 25 (6.56%) VMware Infrastructure
3 11 (2.89%) Virtual Desktop
4 9 (2.36%) Terminal Services
5 5 (1.31%) vSphere
5 5 (1.31%) XenApp
6 4 (1.05%) Hyper-V
7 3 (0.79%) Virtual Machines
8 2 (0.52%) DFS Replication
9 1 (0.26%) BitLocker
9 1 (0.26%) Docker
9 1 (0.26%) XenDesktop
Systems Management
1 28 (7.35%) Microsoft Intune
2 26 (6.82%) SCCM
3 16 (4.20%) Jamf Pro
4 4 (1.05%) Cisco CUCM
4 4 (1.05%) ServiceCenter
4 4 (1.05%) Single Sign-On
5 3 (0.79%) Active Directory Federation Services
6 2 (0.52%) Ansible
6 2 (0.52%) Puppet
6 2 (0.52%) Terraform
6 2 (0.52%) vRealize Orchestrator
7 1 (0.26%) AirWatch
7 1 (0.26%) SCOM
7 1 (0.26%) Sysprep
Vendors
1 183 (48.03%) Microsoft
2 49 (12.86%) Cisco
3 44 (11.55%) Apple
4 40 (10.50%) VMware
5 35 (9.19%) Citrix
6 24 (6.30%) HP
7 16 (4.20%) iManage
8 13 (3.41%) Adobe
8 13 (3.41%) Bloomberg
9 12 (3.15%) Google
10 11 (2.89%) ServiceNow
11 9 (2.36%) Intapp
11 9 (2.36%) Remedy
12 8 (2.10%) Dell
12 8 (2.10%) Mitel
12 8 (2.10%) Polycom
12 8 (2.10%) Reuters
13 7 (1.84%) Meraki
14 4 (1.05%) LexisNexis
14 4 (1.05%) Palo Alto