Service Desk Analyst Jobs in the North of England

Service Desk Analyst
England > North of England

The median Service Desk Analyst salary in the North of England is £27,924 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 312 210 313
Rank change year-on-year -102 +103 -65
Permanent jobs requiring a Service Desk Analyst 34 200 119
As % of all permanent jobs advertised in the North of England 0.29% 1.10% 0.72%
As % of the Job Titles category 0.32% 1.16% 0.80%
Number of salaries quoted 26 167 99
10th Percentile £23,250 £21,250 £20,000
25th Percentile £25,813 £22,750 £22,000
Median annual salary (50th Percentile) £27,924 £24,250 £24,500
Median % change year-on-year +15.15% -1.02% +6.52%
75th Percentile £30,250 £26,625 £26,500
90th Percentile £33,160 £28,750 £28,750
England median annual salary £29,000 £26,500 £26,500
% change year-on-year +9.43% - +3.92%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 10,559 17,213 14,859
% of permanent jobs with a recognized job title 91.24% 95.07% 89.40%
Number of salaries quoted 5,449 13,282 8,075
10th Percentile £25,087 £27,000 £30,500
25th Percentile £37,500 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £53,000
Median % change year-on-year +0.11% -5.66% +6.00%
75th Percentile £62,500 £65,000 £68,750
90th Percentile £77,500 £77,500 £80,750
England median annual salary £56,000 £52,500 £60,800
% change year-on-year +6.67% -13.65% +1.33%

Service Desk Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Analyst in the North of England

Service Desk Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North of England.

Salary trend for Service Desk Analyst in the North of England

Service Desk Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North of England region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -74 21 £28,574 +21.59% 13
Yorkshire -5 12 £27,500 +12.24% 6
North East +25 1 £29,000 +18.37% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 28 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Analyst in the job title.

1 26 (76.47%) Windows
2 21 (61.76%) Customer Service
3 20 (58.82%) Microsoft
3 20 (58.82%) Active Directory
4 19 (55.88%) Microsoft 365
5 14 (41.18%) Windows 10
6 13 (38.24%) Problem-Solving
7 12 (35.29%) Social Skills
8 11 (32.35%) ITIL
9 9 (26.47%) Microsoft Office
9 9 (26.47%) SharePoint
9 9 (26.47%) Service Management
9 9 (26.47%) Windows Server
10 8 (23.53%) SLA
10 8 (23.53%) Finance
10 8 (23.53%) ServiceNow
11 6 (17.65%) Azure
11 6 (17.65%) Service Delivery
12 5 (14.71%) Creative Thinking
12 5 (14.71%) ITSM
12 5 (14.71%) Management Information System
12 5 (14.71%) Wireless
12 5 (14.71%) Workflow
12 5 (14.71%) Sophos
12 5 (14.71%) Cloud Computing
12 5 (14.71%) Mentoring
12 5 (14.71%) Coaching
12 5 (14.71%) Mimecast
12 5 (14.71%) Law
12 5 (14.71%) Agile

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (26.47%) SharePoint
Applications
1 9 (26.47%) Microsoft Office
2 2 (5.88%) Microsoft Excel
2 2 (5.88%) Microsoft PowerPoint
Cloud Services
1 19 (55.88%) Microsoft 365
2 6 (17.65%) Azure
3 5 (14.71%) Cloud Computing
3 5 (14.71%) Mimecast
4 1 (2.94%) Entra ID
4 1 (2.94%) OneDrive
Communications & Networking
1 5 (14.71%) Wireless
2 2 (5.88%) Cisco IOS
2 2 (5.88%) LAN
2 2 (5.88%) WAN
3 1 (2.94%) DHCP
3 1 (2.94%) DNS
3 1 (2.94%) Firewall
3 1 (2.94%) VPN
General
1 12 (35.29%) Social Skills
2 8 (23.53%) Finance
3 5 (14.71%) Law
4 3 (8.82%) Public Sector
5 2 (5.88%) Analytical Skills
5 2 (5.88%) Banking
5 2 (5.88%) Legal
6 1 (2.94%) Inclusion and Diversity
Miscellaneous
1 5 (14.71%) Management Information System
2 2 (5.88%) Blackberry
3 1 (2.94%) Video Conferencing
Operating Systems
1 26 (76.47%) Windows
2 14 (41.18%) Windows 10
3 9 (26.47%) Windows Server
4 2 (5.88%) Android
4 2 (5.88%) Apple iOS
4 2 (5.88%) Linux
4 2 (5.88%) Mac OS X
5 1 (2.94%) Mac OS
Processes & Methodologies
1 21 (61.76%) Customer Service
2 13 (38.24%) Problem-Solving
3 11 (32.35%) ITIL
4 9 (26.47%) Service Management
5 6 (17.65%) Service Delivery
6 5 (14.71%) Agile
6 5 (14.71%) Coaching
6 5 (14.71%) Creative Thinking
6 5 (14.71%) Incident Management
6 5 (14.71%) ITSM
6 5 (14.71%) Mentoring
6 5 (14.71%) Workflow
7 3 (8.82%) Chat Support
7 3 (8.82%) Customer Experience
8 1 (2.94%) Continuous Improvement
8 1 (2.94%) Cybersecurity
8 1 (2.94%) Decision-Making
8 1 (2.94%) Disaster Recovery
Programming Languages
1 2 (5.88%) Python
1 2 (5.88%) SQL
Qualifications
1 5 (14.71%) MOS
2 4 (11.76%) Degree
2 4 (11.76%) Microsoft Certification
3 2 (5.88%) CCNP
3 2 (5.88%) Cisco Certification
3 2 (5.88%) ITIL Certification
3 2 (5.88%) MCSA
Quality Assurance & Compliance
1 8 (23.53%) SLA
System Software
1 20 (58.82%) Active Directory
2 1 (2.94%) VMware Infrastructure
Systems Management
1 5 (14.71%) SCCM
2 1 (2.94%) Microsoft Intune
Vendors
1 20 (58.82%) Microsoft
2 8 (23.53%) ServiceNow
3 5 (14.71%) Sophos
4 2 (5.88%) Adobe
4 2 (5.88%) Cisco
4 2 (5.88%) iManage
4 2 (5.88%) Intapp
5 1 (2.94%) Salesforce
5 1 (2.94%) VMware