IT Support Jobs in the North West

IT Support
England > North West

The median IT Support salary in the North West is £28,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 91 100 148
Rank change year-on-year +9 +48 -1
Permanent jobs requiring an IT Support 250 283 203
As % of all permanent jobs advertised in the North West 2.57% 3.55% 2.16%
As % of the Job Titles category 2.72% 3.98% 2.25%
Number of salaries quoted 238 114 182
10th Percentile £22,342 £20,750 £21,250
25th Percentile £24,250 £21,500 £23,000
Median annual salary (50th Percentile) £28,000 £25,500 £27,500
Median % change year-on-year +9.80% -7.27% +1.48%
75th Percentile £31,750 £34,688 £33,750
90th Percentile £40,000 £47,500 £38,750
England median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% +1.75%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,207 7,117 9,033
% of permanent jobs with a recognized job title 94.83% 89.21% 96.01%
Number of salaries quoted 7,087 4,116 5,478
10th Percentile £27,250 £30,000 £28,750
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £69,000 £67,500
90th Percentile £78,750 £82,500 £82,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

Salary distribution for jobs citing IT Support in the North West over the 6 months to 26 April 2024.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +28 113 £28,000 +12.00% 11
Lancashire +13 51 £27,500 +27.91% 16
Cheshire -35 51 £27,500 +25.00% 13
Cumbria -15 17 £30,500 -32.22% 8
Merseyside -12 16 £27,000 +5.88% 3
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 26 April 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 122 (48.80%) Microsoft
2 112 (44.80%) Social Skills
3 106 (42.40%) Windows
4 104 (41.60%) Microsoft 365
5 100 (40.00%) Active Directory
6 60 (24.00%) Problem-Solving
7 48 (19.20%) Customer Service
8 44 (17.60%) Azure
9 42 (16.80%) Microsoft Office
10 41 (16.40%) Windows Server
11 39 (15.60%) ITIL
12 37 (14.80%) Finance
13 31 (12.40%) Analytical Skills
13 31 (12.40%) Microsoft Exchange
13 31 (12.40%) Firewall
14 27 (10.80%) Windows 10
15 26 (10.40%) Driving Licence
16 23 (9.20%) Microsoft Intune
16 23 (9.20%) Wireless
16 23 (9.20%) Retail
17 22 (8.80%) VMware
18 20 (8.00%) Wi-Fi
18 20 (8.00%) Project Management
18 20 (8.00%) DBS Check
19 19 (7.60%) DNS
19 19 (7.60%) Service Management
20 18 (7.20%) SLA
21 17 (6.80%) SharePoint
21 17 (6.80%) EPoS
21 17 (6.80%) Service Delivery

IT Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.40%) Microsoft Exchange
2 17 (6.80%) SharePoint
3 3 (1.20%) IIS
4 2 (0.80%) Blackberry Enterprise Server
5 1 (0.40%) Site Server
5 1 (0.40%) WordPress
Applications
1 42 (16.80%) Microsoft Office
2 8 (3.20%) Microsoft Excel
3 2 (0.80%) Spreadsheet
Business Applications
1 2 (0.80%) Epicor Tropos
Cloud Services
1 104 (41.60%) Microsoft 365
2 44 (17.60%) Azure
3 16 (6.40%) Entra ID
4 12 (4.80%) AWS
5 8 (3.20%) Power Platform
6 6 (2.40%) PowerApps
7 5 (2.00%) Google Workspace
7 5 (2.00%) OneDrive
8 3 (1.20%) Cloud Computing
9 2 (0.80%) Amazon EC2
9 2 (0.80%) Dropbox
10 1 (0.40%) WhatsApp
Communications & Networking
1 31 (12.40%) Firewall
2 23 (9.20%) Wireless
3 20 (8.00%) Wi-Fi
4 19 (7.60%) DNS
5 13 (5.20%) LAN
6 12 (4.80%) DHCP
7 11 (4.40%) VoIP
8 8 (3.20%) Internet
8 8 (3.20%) VLAN
8 8 (3.20%) WAN
9 6 (2.40%) Network Security
9 6 (2.40%) Remote Desktop
9 6 (2.40%) VPN
10 5 (2.00%) NAS
10 5 (2.00%) SAN
11 4 (1.60%) TCP/IP
12 2 (0.80%) Cisco IOS
13 1 (0.40%) Intranet
13 1 (0.40%) Unified Communications
Database & Business Intelligence
1 13 (5.20%) SQL Server
2 2 (0.80%) Amazon RDS
2 2 (0.80%) Power BI
2 2 (0.80%) SQL Server Reporting Services
3 1 (0.40%) Crystal Reports
3 1 (0.40%) MySQL
General
1 112 (44.80%) Social Skills
2 37 (14.80%) Finance
3 31 (12.40%) Analytical Skills
4 23 (9.20%) Retail
5 14 (5.60%) Organisational Skills
6 12 (4.80%) Manufacturing
6 12 (4.80%) Public Sector
7 6 (2.40%) Inclusion and Diversity
8 5 (2.00%) Electronics
8 5 (2.00%) German Language
8 5 (2.00%) Telecoms
9 4 (1.60%) Marketing
10 3 (1.20%) Legal
11 2 (0.80%) Documentation Skills
11 2 (0.80%) Military
12 1 (0.40%) Advertising
12 1 (0.40%) Banking
12 1 (0.40%) Financial Institution
12 1 (0.40%) Law
12 1 (0.40%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.40%) EDI
Miscellaneous
1 26 (10.40%) Driving Licence
2 17 (6.80%) EPoS
3 12 (4.80%) Self-Motivation
4 5 (2.00%) CCTV
5 4 (1.60%) Digital Signage
6 2 (0.80%) e-Learning
6 2 (0.80%) Management Information System
6 2 (0.80%) Onboarding
6 2 (0.80%) SCADA
6 2 (0.80%) Video Conferencing
7 1 (0.40%) Enterprise Storage
7 1 (0.40%) Fat Client
7 1 (0.40%) NHS
7 1 (0.40%) Replication
7 1 (0.40%) Thin Client
7 1 (0.40%) Virtual Team
Operating Systems
1 106 (42.40%) Windows
2 41 (16.40%) Windows Server
3 27 (10.80%) Windows 10
4 12 (4.80%) Android
5 9 (3.60%) Linux
6 7 (2.80%) Apple iOS
7 5 (2.00%) Mac OS
7 5 (2.00%) Windows Server 2012
8 4 (1.60%) Debian
8 4 (1.60%) Windows Server 2016
8 4 (1.60%) Windows Server 2019
9 2 (0.80%) VMS
Processes & Methodologies
1 60 (24.00%) Problem-Solving
2 48 (19.20%) Customer Service
3 39 (15.60%) ITIL
4 20 (8.00%) Project Management
5 19 (7.60%) Service Management
6 17 (6.80%) Service Delivery
7 16 (6.40%) CRM
8 13 (5.20%) Disaster Recovery
8 13 (5.20%) Time Management
9 11 (4.40%) ITSM
9 11 (4.40%) Software Testing
10 9 (3.60%) Customer-Centricity
11 8 (3.20%) Cybersecurity
11 8 (3.20%) Incident Management
11 8 (3.20%) Project Delivery
12 7 (2.80%) Coaching
12 7 (2.80%) Collaborative Working
12 7 (2.80%) IT Strategy
12 7 (2.80%) Technical Leadership
13 6 (2.40%) QMS
Programming Languages
1 12 (4.80%) SQL
2 6 (2.40%) PHP
2 6 (2.40%) PowerShell
3 2 (0.80%) C#
Qualifications
1 20 (8.00%) DBS Check
2 12 (4.80%) Degree
3 11 (4.40%) Microsoft Certification
4 9 (3.60%) MCP
5 5 (2.00%) Security Cleared
6 3 (1.20%) A+ Certification
7 2 (0.80%) CCNA
7 2 (0.80%) Cisco Certification
7 2 (0.80%) ITIL Certification
7 2 (0.80%) SC Cleared
8 1 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (7.20%) SLA
2 5 (2.00%) Cyber Essentials
2 5 (2.00%) GDPR
3 4 (1.60%) PCI DSS
4 1 (0.40%) Accessibility
4 1 (0.40%) ISO/IEC 27001
4 1 (0.40%) QA
System Software
1 100 (40.00%) Active Directory
2 15 (6.00%) Hyper-V
2 15 (6.00%) VMware Infrastructure
3 4 (1.60%) VMware ESXi
4 3 (1.20%) Virtual Machines
4 3 (1.20%) vSphere
5 1 (0.40%) Terminal Server
Systems Management
1 23 (9.20%) Microsoft Intune
2 5 (2.00%) Systems Management Server (SMS)
3 4 (1.60%) Autotask
3 4 (1.60%) SCCM
4 2 (0.80%) Grafana
4 2 (0.80%) Prometheus
5 1 (0.40%) FortiGate
5 1 (0.40%) Graylog
Vendors
1 122 (48.80%) Microsoft
2 22 (8.80%) VMware
3 12 (4.80%) Apple
4 11 (4.40%) Cisco
5 10 (4.00%) Sophos
6 7 (2.80%) ESET
7 6 (2.40%) Datto
8 5 (2.00%) Dell
8 5 (2.00%) Rapid7
9 4 (1.60%) HP
9 4 (1.60%) Ubiquiti
10 3 (1.20%) Citrix
10 3 (1.20%) Draytek
10 3 (1.20%) Veeam
11 2 (0.80%) Acronis
11 2 (0.80%) CA
11 2 (0.80%) ConnectWise
11 2 (0.80%) Epicor
11 2 (0.80%) Facebook
11 2 (0.80%) Google