Head of Support Job Trends

Head of Support
UK

The median Head of Support salary in the UK is £81,000 per year, according to job vacancies posted during the 6 months leading to 5 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Jan 2026
Same period 2025 Same period 2024
Rank 631 696 717
Rank change year-on-year +65 +21 +283
Permanent jobs requiring a Head of Support 19 11 8
As % of all permanent jobs in the UK 0.032% 0.020% 0.015%
As % of the Job Titles category 0.035% 0.022% 0.016%
Number of salaries quoted 5 11 7
10th Percentile £65,700 £43,750 £70,700
25th Percentile £78,000 £46,250 £77,500
Median annual salary (50th Percentile) £81,000 £72,500 £80,000
Median % change year-on-year +11.72% -9.38% +45.45%
75th Percentile £84,000 £100,625 £91,250
90th Percentile - £147,500 £95,000
UK excluding London median annual salary £81,000 £47,500 £90,000
% change year-on-year +70.53% -47.22% +80.90%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,595 50,414 50,501
% of permanent jobs with a recognized job title 90.55% 92.94% 95.23%
Number of salaries quoted 33,001 26,357 38,868
10th Percentile £28,500 £33,199 £31,250
25th Percentile £36,250 £44,956 £42,439
Median annual salary (50th Percentile) £55,000 £60,000 £58,500
Median % change year-on-year -8.33% +2.56% -2.50%
75th Percentile £75,000 £78,458 £77,500
90th Percentile £93,750 £97,500 £96,539
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Head of Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Head of Support' in the job title relative to all permanent IT jobs advertised.

Head of Support job vacancy trend in the UK

Head of Support
Salary Trend

Salary distribution trend for Head of Support job vacancies in the UK.

Salary distribution trend for Head of Support job vacancies in the UK

Head of Support
Salary Histogram

Salary distribution for jobs citing Head of Support over the 6 months to 5 January 2026.

Salary histogram for Head of Support in the UK

Head of Support
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Head of Support within the UK over the 6 months to 5 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 11 £81,000 +11.72% 3
UK excluding London +55 11 £81,000 +70.53% 1
Midlands +31 10 £81,000 +70.53% 1
West Midlands - 6 £60,000 -
East Midlands -3 4 £81,000 +70.53% 1
Work from Home +70 1 - - 1
South East +18 1 - -

Head of Support Skill Set
Top 29 Co-Occurring Skills & Capabilities

For the 6 months to 5 January 2026, Head of Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Head of Support in the job title.

1 12 (63.16%) Customer Service
2 10 (52.63%) Continuous Improvement
2 10 (52.63%) JIRA
3 8 (42.11%) Sage
4 6 (31.58%) SaaS
4 6 (31.58%) Service Delivery
5 5 (26.32%) Business Intelligence
5 5 (26.32%) Collaborative Culture
5 5 (26.32%) Degree
5 5 (26.32%) Incident Management
5 5 (26.32%) ISO/IEC 27001
5 5 (26.32%) ITIL
5 5 (26.32%) PMI Certification
5 5 (26.32%) PMP
5 5 (26.32%) Power BI
5 5 (26.32%) Power Platform
5 5 (26.32%) Process Management
5 5 (26.32%) Root Cause Analysis
5 5 (26.32%) Service Delivery Management
5 5 (26.32%) SLA
5 5 (26.32%) Stakeholder Management
5 5 (26.32%) Strategic Thinking
6 4 (21.05%) Logistics
7 1 (5.26%) Coaching
7 1 (5.26%) Customer Experience
7 1 (5.26%) Customer-Centricity
7 1 (5.26%) ERP
7 1 (5.26%) Salesforce
7 1 (5.26%) Tech Ops

Head of Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 6 (31.58%) SaaS
2 5 (26.32%) Power Platform
Database & Business Intelligence
1 5 (26.32%) Power BI
Development Applications
1 10 (52.63%) JIRA
General
1 1 (5.26%) Telecoms
Miscellaneous
1 5 (26.32%) Enterprise Software
2 1 (5.26%) Cloud Native
2 1 (5.26%) Virtual Team
Processes & Methodologies
1 12 (63.16%) Customer Service
2 10 (52.63%) Continuous Improvement
3 6 (31.58%) Service Delivery
4 5 (26.32%) Business Intelligence
4 5 (26.32%) Collaborative Culture
4 5 (26.32%) Incident Management
4 5 (26.32%) ITIL
4 5 (26.32%) Process Management
4 5 (26.32%) Root Cause Analysis
4 5 (26.32%) Service Delivery Management
4 5 (26.32%) Stakeholder Management
4 5 (26.32%) Strategic Thinking
5 4 (21.05%) Logistics
6 1 (5.26%) Coaching
6 1 (5.26%) Customer Experience
6 1 (5.26%) Customer-Centricity
6 1 (5.26%) ERP
6 1 (5.26%) Tech Ops
Qualifications
1 5 (26.32%) Degree
1 5 (26.32%) PMI Certification
1 5 (26.32%) PMP
Quality Assurance & Compliance
1 5 (26.32%) ISO/IEC 27001
1 5 (26.32%) SLA
Vendors
1 8 (42.11%) Sage
2 1 (5.26%) Salesforce