1st Line Support Analyst Jobs with Work from Home Options

First Line Support Analyst
UK > Work from Home

The median First Line Support Analyst salary in Work from Home is £27,500 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 565 604 780
Rank change year-on-year +39 +176 -230
Permanent jobs requiring a 1st Line Support Analyst 20 55 54
As % of all permanent jobs with a WFH option 0.059% 0.13% 0.079%
As % of the Job Titles category 0.062% 0.14% 0.081%
Number of salaries quoted 19 52 50
10th Percentile £21,250 £22,250 £20,250
25th Percentile £24,375 £24,375 £21,250
Median annual salary (50th Percentile) £27,500 £26,000 £24,000
Median % change year-on-year +5.77% +8.33% +23.08%
75th Percentile £33,750 £28,750 £27,875
90th Percentile - £39,050 £29,500
UK median annual salary £25,000 £26,000 £25,000
% change year-on-year -3.85% +4.00% +13.64%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,433 40,693 66,264
% of permanent jobs with a recognized job title 95.99% 96.00% 97.39%
Number of salaries quoted 24,885 28,909 42,146
10th Percentile £33,000 £36,626 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

1st Line Support Analyst trend for jobs with a WFH option

1st Line Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 1st Line Support Analyst.

1st Line Support Analyst salary trend for jobs with a WFH option

1st Line Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 1st Line Support Analyst over the 6 months to 5 May 2024.

1st Line Support Analyst salary histogram for jobs with a WFH option

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 5 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 1st Line Support Analyst in the job title.

1 16 (80.00%) Windows
2 14 (70.00%) Microsoft Office
3 12 (60.00%) Microsoft
4 10 (50.00%) Microsoft Certification
5 9 (45.00%) ITIL
6 8 (40.00%) JIRA
6 8 (40.00%) SCCM
6 8 (40.00%) Apple iOS
7 7 (35.00%) A+ Certification
7 7 (35.00%) Active Directory
7 7 (35.00%) Service Management
7 7 (35.00%) ITSM
7 7 (35.00%) Finance
8 6 (30.00%) Information Security
8 6 (30.00%) MCDST
8 6 (30.00%) Apple
8 6 (30.00%) Microsoft 365
8 6 (30.00%) Microsoft Intune
8 6 (30.00%) Social Skills
8 6 (30.00%) Customer Service
9 5 (25.00%) Windows 10
10 4 (20.00%) MCITP
10 4 (20.00%) VMware
10 4 (20.00%) Microsoft Exchange
10 4 (20.00%) DHCP
10 4 (20.00%) VMware Infrastructure
11 3 (15.00%) Azure
11 3 (15.00%) VPN
11 3 (15.00%) Incident Management
12 2 (10.00%) VLAN

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (20.00%) Microsoft Exchange
2 1 (5.00%) Confluence
Applications
1 14 (70.00%) Microsoft Office
2 1 (5.00%) Microsoft Excel
Cloud Services
1 6 (30.00%) Microsoft 365
2 3 (15.00%) Azure
3 2 (10.00%) Mimecast
4 1 (5.00%) Power Platform
Communications & Networking
1 4 (20.00%) DHCP
2 3 (15.00%) VPN
3 2 (10.00%) ADSL
3 2 (10.00%) Broadband
3 2 (10.00%) DNS
3 2 (10.00%) Firewall
3 2 (10.00%) LAN
3 2 (10.00%) Remote Desktop
3 2 (10.00%) TCP/IP
3 2 (10.00%) VLAN
3 2 (10.00%) WAN
3 2 (10.00%) Wireless
Database & Business Intelligence
1 2 (10.00%) SQL Server
2 1 (5.00%) Power BI
Development Applications
1 8 (40.00%) JIRA
General
1 7 (35.00%) Finance
2 6 (30.00%) Social Skills
3 2 (10.00%) Inclusion and Diversity
3 2 (10.00%) Law
3 2 (10.00%) Legal
3 2 (10.00%) Telecoms
4 1 (5.00%) Manufacturing
4 1 (5.00%) Public Sector
4 1 (5.00%) Retail
Miscellaneous
1 2 (10.00%) iPad
1 2 (10.00%) Mobile App
2 1 (5.00%) Management Information System
2 1 (5.00%) NHS
2 1 (5.00%) Self-Motivation
2 1 (5.00%) Team-Oriented Environment
Operating Systems
1 16 (80.00%) Windows
2 8 (40.00%) Apple iOS
3 5 (25.00%) Windows 10
4 2 (10.00%) Windows 8
4 2 (10.00%) Windows Server
5 1 (5.00%) Windows 7
Processes & Methodologies
1 9 (45.00%) ITIL
2 7 (35.00%) ITSM
2 7 (35.00%) Service Management
3 6 (30.00%) Customer Service
3 6 (30.00%) Information Security
4 3 (15.00%) Incident Management
5 1 (5.00%) Break/Fix
5 1 (5.00%) Cloud Security
5 1 (5.00%) Configuration Management
5 1 (5.00%) Content Management
5 1 (5.00%) Customer Requirements
5 1 (5.00%) Cybersecurity
5 1 (5.00%) Fintech
5 1 (5.00%) Problem-Solving
5 1 (5.00%) Security Operations
5 1 (5.00%) Service Delivery
5 1 (5.00%) Stakeholder Management
Programming Languages
1 1 (5.00%) SQL
Qualifications
1 10 (50.00%) Microsoft Certification
2 7 (35.00%) A+ Certification
3 6 (30.00%) MCDST
4 4 (20.00%) MCITP
5 2 (10.00%) CCNA
5 2 (10.00%) Cisco Certification
5 2 (10.00%) Network+ Certification
6 1 (5.00%) Degree
6 1 (5.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 7 (35.00%) Active Directory
2 4 (20.00%) VMware Infrastructure
3 2 (10.00%) Hyper-V
Systems Management
1 8 (40.00%) SCCM
2 6 (30.00%) Microsoft Intune
Vendors
1 12 (60.00%) Microsoft
2 6 (30.00%) Apple
3 4 (20.00%) VMware
4 2 (10.00%) Cisco
4 2 (10.00%) ConnectWise
4 2 (10.00%) N-able
4 2 (10.00%) SolarWinds
4 2 (10.00%) Sophos
4 2 (10.00%) Veeam
5 1 (5.00%) Citrix