Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote or hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 16 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Sep 2025
Same period 2024 Same period 2023
Rank 330 421 431
Rank change year-on-year +91 +10 +292
Permanent jobs requiring an IT Support Analyst 95 74 83
As % of all permanent jobs with a WFH option 0.59% 0.32% 0.33%
As % of the Job Titles category 0.63% 0.33% 0.34%
Number of salaries quoted 94 59 83
10th Percentile £22,425 £25,600 £23,750
25th Percentile £27,500 £28,588 £27,000
Median annual salary (50th Percentile) £31,000 £35,000 £32,000
Median % change year-on-year -11.43% +9.38% +6.67%
75th Percentile £35,000 £40,375 £37,500
90th Percentile £42,500 £50,500 £46,750
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +5.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,013 22,405 24,213
% of permanent jobs with a recognized job title 92.71% 96.27% 96.50%
Number of salaries quoted 8,958 14,401 20,076
10th Percentile £29,750 £35,000 £37,500
25th Percentile £40,000 £44,500 £47,429
Median annual salary (50th Percentile) £57,500 £60,000 £62,500
Median % change year-on-year -4.17% -4.00% +4.17%
75th Percentile £77,500 £77,500 £80,000
90th Percentile £98,750 £97,500 £97,500
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

IT Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

IT Support Analyst trend for jobs with Hybrid/Remote/WFH options

IT Support Analyst
Salary Trend for Jobs with Hybrid Work Options

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing IT Support Analyst over the 6 months to 16 September 2025.

IT Support Analyst salary histogram for jobs with a WFH option

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 16 September 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring IT Support Analyst in the job title.

1 54 (56.84%) Social Skills
2 49 (51.58%) Microsoft 365
3 48 (50.53%) Microsoft
4 36 (37.89%) Windows
5 34 (35.79%) Active Directory
5 34 (35.79%) Problem-Solving
6 28 (29.47%) Azure
7 26 (27.37%) SharePoint
8 25 (26.32%) Onboarding
9 18 (18.95%) ITIL
10 17 (17.89%) Microsoft Intune
11 15 (15.79%) CRM
11 15 (15.79%) Customer Service
12 14 (14.74%) Microsoft Exchange
13 13 (13.68%) Microsoft Office
13 13 (13.68%) EPoS
13 13 (13.68%) Manufacturing
13 13 (13.68%) Time Management
13 13 (13.68%) Organisational Skills
14 12 (12.63%) Power Platform
14 12 (12.63%) Windows Server
15 11 (11.58%) Customer-Centricity
15 11 (11.58%) Power Automate
15 11 (11.58%) Analytical Skills
15 11 (11.58%) Pharmaceutical
15 11 (11.58%) Service Delivery
15 11 (11.58%) SQL
16 10 (10.53%) Cybersecurity
16 10 (10.53%) Computer Science
17 9 (9.47%) Power BI

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (27.37%) SharePoint
2 14 (14.74%) Microsoft Exchange
3 1 (1.05%) IIS
Applications
1 13 (13.68%) Microsoft Office
2 7 (7.37%) Microsoft Excel
2 7 (7.37%) Microsoft PowerPoint
2 7 (7.37%) Spreadsheet
Business Applications
1 5 (5.26%) NetSuite
2 4 (4.21%) Sage 1000
3 2 (2.11%) Carpe Diem
Cloud Services
1 49 (51.58%) Microsoft 365
2 28 (29.47%) Azure
3 12 (12.63%) Power Platform
4 11 (11.58%) Power Automate
5 7 (7.37%) PowerApps
6 6 (6.32%) Entra ID
7 4 (4.21%) OneDrive
7 4 (4.21%) SaaS
8 2 (2.11%) Microsoft Copilot
Communications & Networking
1 9 (9.47%) DHCP
1 9 (9.47%) DNS
1 9 (9.47%) VPN
2 8 (8.42%) Firewall
3 5 (5.26%) VLAN
4 4 (4.21%) TCP/IP
4 4 (4.21%) Wi-Fi
5 2 (2.11%) WebEx
5 2 (2.11%) Wireless
6 1 (1.05%) ADSL
6 1 (1.05%) LAN
6 1 (1.05%) VoIP
6 1 (1.05%) WAN
Database & Business Intelligence
1 9 (9.47%) Power BI
1 9 (9.47%) SQL Server
2 5 (5.26%) Amazon RDS
3 4 (4.21%) SQL Server Integration Services
3 4 (4.21%) SQL Server Reporting Services
Development Applications
1 4 (4.21%) JIRA
General
1 54 (56.84%) Social Skills
2 13 (13.68%) Manufacturing
2 13 (13.68%) Organisational Skills
3 11 (11.58%) Analytical Skills
3 11 (11.58%) Pharmaceutical
4 9 (9.47%) Finance
5 7 (7.37%) Law
6 4 (4.21%) Social Housing
6 4 (4.21%) Swedish Language
7 1 (1.05%) Public Sector
7 1 (1.05%) Retail
Libraries, Frameworks & Software Standards
1 4 (4.21%) .NET
1 4 (4.21%) ASP.NET
1 4 (4.21%) CSS
1 4 (4.21%) EDI
1 4 (4.21%) HTML
Miscellaneous
1 25 (26.32%) Onboarding
2 13 (13.68%) EPoS
3 8 (8.42%) Self-Motivation
4 7 (7.37%) Driving Licence
4 7 (7.37%) Management Information System
5 6 (6.32%) FMCG
6 2 (2.11%) iPhone
7 1 (1.05%) Client/Server
Operating Systems
1 36 (37.89%) Windows
2 12 (12.63%) Windows Server
3 5 (5.26%) Linux
4 3 (3.16%) Android
4 3 (3.16%) Mac OS
4 3 (3.16%) Windows 10
4 3 (3.16%) Windows Server 2019
5 1 (1.05%) Apple iOS
Processes & Methodologies
1 34 (35.79%) Problem-Solving
2 18 (18.95%) ITIL
3 15 (15.79%) CRM
3 15 (15.79%) Customer Service
4 13 (13.68%) Time Management
5 11 (11.58%) Customer-Centricity
5 11 (11.58%) Service Delivery
6 10 (10.53%) Computer Science
6 10 (10.53%) Cybersecurity
7 9 (9.47%) Business Intelligence
7 9 (9.47%) Service Management
8 8 (8.42%) ERP
9 7 (7.37%) Data Analysis
9 7 (7.37%) ITSM
9 7 (7.37%) Regulatory Compliance
9 7 (7.37%) Release Management
9 7 (7.37%) User Experience
10 6 (6.32%) Root Cause Analysis
10 6 (6.32%) Smoke Testing
11 5 (5.26%) Disaster Recovery
Programming Languages
1 11 (11.58%) SQL
2 9 (9.47%) JavaScript
3 4 (4.21%) C#
3 4 (4.21%) T-SQL
3 4 (4.21%) VB.NET
3 4 (4.21%) VBA
4 2 (2.11%) PowerShell
Qualifications
1 7 (7.37%) ITIL Foundation Certificate
2 6 (6.32%) Degree
3 5 (5.26%) A+ Certification
3 5 (5.26%) Computer Science Degree
3 5 (5.26%) Network+ Certification
4 1 (1.05%) Microsoft Certification
Quality Assurance & Compliance
1 7 (7.37%) SLA
System Software
1 34 (35.79%) Active Directory
2 2 (2.11%) Virtual Desktop
3 1 (1.05%) Hyper-V
3 1 (1.05%) VMware Infrastructure
Systems Management
1 17 (17.89%) Microsoft Intune
Vendors
1 48 (50.53%) Microsoft
2 5 (5.26%) HP
3 4 (4.21%) QAD
3 4 (4.21%) Sage
3 4 (4.21%) Salesforce
4 2 (2.11%) Aderant
4 2 (2.11%) BeyondTrust
4 2 (2.11%) Canon
4 2 (2.11%) Cisco
4 2 (2.11%) Citrix
4 2 (2.11%) Dell
4 2 (2.11%) iManage
4 2 (2.11%) Meraki
5 1 (1.05%) VMware