Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 4 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 May 2026
Same period 2025 Same period 2024
Rank 348 324 481
Rank change year-on-year -24 +157 +33
Permanent jobs requiring an IT Support Analyst 62 82 95
As % of all permanent jobs with remote/hybrid work options 0.34% 0.59% 0.29%
As % of the Job Titles category 0.36% 0.64% 0.31%
Number of salaries quoted 56 79 85
10th Percentile £29,000 £22,425 £24,250
25th Percentile £30,000 £25,625 £26,250
Median annual salary (50th Percentile) £32,500 £33,000 £32,000
Median % change year-on-year -1.52% +3.13% +6.67%
75th Percentile £36,000 £42,500 £38,750
90th Percentile £46,250 £49,000 £43,750
UK median annual salary £32,500 £32,500 £31,750
% change year-on-year - +2.36% +5.83%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,026 12,788 31,124
% of permanent jobs with a recognized job title 93.67% 91.97% 95.87%
Number of salaries quoted 12,370 9,045 24,881
10th Percentile £32,875 £31,250 £33,000
25th Percentile £45,000 £44,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,000
Median % change year-on-year - +7.14% -10.40%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £104,399 £92,500
UK median annual salary £55,000 £59,000 £52,900
% change year-on-year -6.78% +11.53% -11.83%

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 4 May 2026.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 4 May 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 35 (56.45%) Microsoft 365
2 33 (53.23%) Microsoft
3 32 (51.61%) Problem-Solving
4 29 (46.77%) Windows
5 27 (43.55%) Active Directory
6 21 (33.87%) ITIL
7 17 (27.42%) Azure
8 16 (25.81%) Windows 10
9 14 (22.58%) SharePoint
10 12 (19.35%) Microsoft Exchange
10 12 (19.35%) Process Improvement
11 11 (17.74%) Microsoft Intune
11 11 (17.74%) Microsoft Office
11 11 (17.74%) SQL
12 10 (16.13%) Continuous Improvement
12 10 (16.13%) Entra ID
12 10 (16.13%) VPN
13 9 (14.52%) ITSM
14 8 (12.90%) CRM
14 8 (12.90%) SCCM
14 8 (12.90%) Service Management
15 7 (11.29%) Cybersecurity
15 7 (11.29%) Digital Transformation Programme
15 7 (11.29%) JIRA
15 7 (11.29%) TCP/IP
15 7 (11.29%) VoIP
16 6 (9.68%) A+ Certification
16 6 (9.68%) DNS
16 6 (9.68%) Microsoft Certification
16 6 (9.68%) PowerShell

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (22.58%) SharePoint
2 12 (19.35%) Microsoft Exchange
3 1 (1.61%) Confluence
3 1 (1.61%) Moodle
3 1 (1.61%) Umbraco
Applications
1 11 (17.74%) Microsoft Office
2 1 (1.61%) MS Visio
Business Applications
1 5 (8.06%) Dynamics NAV
2 1 (1.61%) Shopify
Cloud Services
1 35 (56.45%) Microsoft 365
2 17 (27.42%) Azure
3 10 (16.13%) Entra ID
4 2 (3.23%) Google Workspace
4 2 (3.23%) Power Platform
4 2 (3.23%) SaaS
5 1 (1.61%) Dynamics 365
5 1 (1.61%) Mimecast
5 1 (1.61%) OneDrive
Communications & Networking
1 10 (16.13%) VPN
2 7 (11.29%) TCP/IP
2 7 (11.29%) VoIP
3 6 (9.68%) DNS
4 5 (8.06%) DHCP
5 4 (6.45%) Firewall
5 4 (6.45%) Wi-Fi
6 1 (1.61%) DKIM
6 1 (1.61%) DMARC
6 1 (1.61%) LAN
6 1 (1.61%) WAN
Database & Business Intelligence
1 5 (8.06%) PostgreSQL
2 4 (6.45%) Relational Database
3 2 (3.23%) Power BI
3 2 (3.23%) SQL Server
4 1 (1.61%) MySQL
4 1 (1.61%) SQL Server Reporting Services
Development Applications
1 7 (11.29%) JIRA
2 1 (1.61%) Rational Rhapsody
General
1 31 (50.00%) Social Skills
2 10 (16.13%) Legal
3 7 (11.29%) Finance
4 5 (8.06%) Marketing
4 5 (8.06%) Publishing
5 4 (6.45%) Organisational Skills
6 2 (3.23%) Analytical Skills
6 2 (3.23%) Law
7 1 (1.61%) Advertising
7 1 (1.61%) Aerospace
7 1 (1.61%) Automotive
7 1 (1.61%) Manufacturing
7 1 (1.61%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.61%) JSON
1 1 (1.61%) Middleware
1 1 (1.61%) XML
Miscellaneous
1 14 (22.58%) Onboarding
2 11 (17.74%) Driving Licence
3 5 (8.06%) Video Conferencing
4 4 (6.45%) CCTV
4 4 (6.45%) Microsoft Licensing
4 4 (6.45%) Self-Motivation
5 1 (1.61%) Data Structures
5 1 (1.61%) NHS
Operating Systems
1 29 (46.77%) Windows
2 16 (25.81%) Windows 10
3 5 (8.06%) Android
3 5 (8.06%) Apple iOS
3 5 (8.06%) Mac OS
3 5 (8.06%) Windows Server
4 1 (1.61%) Linux
Processes & Methodologies
1 32 (51.61%) Problem-Solving
2 21 (33.87%) ITIL
3 12 (19.35%) Process Improvement
4 10 (16.13%) Continuous Improvement
5 9 (14.52%) ITSM
6 8 (12.90%) CRM
6 8 (12.90%) Service Management
7 7 (11.29%) Cybersecurity
7 7 (11.29%) Digital Transformation Programme
8 5 (8.06%) Customer Service
8 5 (8.06%) ERP
8 5 (8.06%) Mentoring
9 4 (6.45%) Asset Management
9 4 (6.45%) Coaching
9 4 (6.45%) Conflict Resolution
9 4 (6.45%) Decision-Making
9 4 (6.45%) Emotional Intelligence
9 4 (6.45%) Software Licensing
9 4 (6.45%) Wealth Management
10 3 (4.84%) Mathematics
Programming Languages
1 11 (17.74%) SQL
2 6 (9.68%) PowerShell
3 4 (6.45%) Delphi
3 4 (6.45%) Pascal
3 4 (6.45%) PHP
4 1 (1.61%) Python
4 1 (1.61%) R
4 1 (1.61%) T-SQL
Qualifications
1 6 (9.68%) A+ Certification
1 6 (9.68%) Microsoft Certification
2 5 (8.06%) Degree
2 5 (8.06%) Security Cleared
3 4 (6.45%) DV Cleared
3 4 (6.45%) SC Cleared
4 2 (3.23%) NVQ Level 3
5 1 (1.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (3.23%) ISO/IEC 27001
2 1 (1.61%) Data Quality
2 1 (1.61%) SLA
System Software
1 27 (43.55%) Active Directory
Systems Management
1 11 (17.74%) Microsoft Intune
2 8 (12.90%) SCCM
Vendors
1 33 (53.23%) Microsoft
2 4 (6.45%) ServiceNow
3 3 (4.84%) ConnectWise
4 2 (3.23%) Google
4 2 (3.23%) iManage
5 1 (1.61%) CrowdStrike
5 1 (1.61%) Dell
5 1 (1.61%) Freshdesk
5 1 (1.61%) InterSystems