Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 21 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Dec 2025
Same period 2024 Same period 2023
Rank 299 354 364
Rank change year-on-year +55 +10 +228
Permanent jobs requiring an IT Support Analyst 76 80 100
As % of all permanent jobs with remote/hybrid work options 0.50% 0.46% 0.51%
As % of the Job Titles category 0.53% 0.48% 0.53%
Number of salaries quoted 75 65 96
10th Percentile £26,250 £26,250 £23,750
25th Percentile £27,500 £30,500 £27,500
Median annual salary (50th Percentile) £31,000 £37,500 £32,500
Median % change year-on-year -17.33% +15.38% -
75th Percentile £33,750 £43,750 £37,500
90th Percentile £42,500 £54,000 £42,375
UK median annual salary £31,500 £35,000 £33,500
% change year-on-year -10.00% +4.48% +11.67%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,309 16,657 18,861
% of permanent jobs with a recognized job title 93.54% 96.23% 95.70%
Number of salaries quoted 9,275 10,333 15,330
10th Percentile £30,000 £35,000 £36,250
25th Percentile £41,000 £46,250 £46,250
Median annual salary (50th Percentile) £57,500 £60,408 £60,000
Median % change year-on-year -4.81% +0.68% -4.00%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,375 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 21 December 2025.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 21 December 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 47 (61.84%) Microsoft
2 36 (47.37%) ITIL
3 34 (44.74%) Problem-Solving
4 32 (42.11%) Windows
5 31 (40.79%) Microsoft 365
6 29 (38.16%) Active Directory
7 21 (27.63%) Service Management
8 17 (22.37%) Microsoft Office
9 15 (19.74%) ITSM
10 13 (17.11%) Data Analysis
10 13 (17.11%) ITIL Foundation Certificate
10 13 (17.11%) Microsoft Excel
10 13 (17.11%) Microsoft PowerPoint
10 13 (17.11%) Regulatory Compliance
10 13 (17.11%) Release Management
10 13 (17.11%) Spreadsheet
10 13 (17.11%) User Experience
11 12 (15.79%) Microsoft Intune
12 11 (14.47%) Customer Service
13 10 (13.16%) Azure
14 9 (11.84%) Microsoft Exchange
14 9 (11.84%) Windows Server
15 8 (10.53%) Degree
15 8 (10.53%) Windows 10
16 7 (9.21%) Computer Science
16 7 (9.21%) Data Protection
16 7 (9.21%) SQL
16 7 (9.21%) VPN
17 6 (7.89%) Computer Science Degree
17 6 (7.89%) Entra ID

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (11.84%) Microsoft Exchange
2 6 (7.89%) SharePoint
3 1 (1.32%) Moodle
3 1 (1.32%) Umbraco
Applications
1 17 (22.37%) Microsoft Office
2 13 (17.11%) Microsoft Excel
2 13 (17.11%) Microsoft PowerPoint
2 13 (17.11%) Spreadsheet
3 1 (1.32%) MS Visio
Business Applications
1 2 (2.63%) NetSuite
2 1 (1.32%) Shopify
Cloud Services
1 31 (40.79%) Microsoft 365
2 10 (13.16%) Azure
3 6 (7.89%) Entra ID
4 4 (5.26%) Power Platform
5 2 (2.63%) Dynamics 365
5 2 (2.63%) Google Workspace
6 1 (1.32%) OneDrive
6 1 (1.32%) Power Automate
6 1 (1.32%) PowerApps
6 1 (1.32%) SaaS
Communications & Networking
1 7 (9.21%) VPN
2 6 (7.89%) Firewall
3 4 (5.26%) DHCP
3 4 (5.26%) DNS
3 4 (5.26%) Remote Desktop
4 3 (3.95%) LAN
4 3 (3.95%) WAN
5 2 (2.63%) TCP/IP
5 2 (2.63%) VoIP
6 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 4 (5.26%) Power BI
2 3 (3.95%) SQL Server
Development Applications
1 2 (2.63%) JIRA
General
1 53 (69.74%) Social Skills
2 21 (27.63%) Analytical Skills
3 15 (19.74%) Finance
3 15 (19.74%) Organisational Skills
4 10 (13.16%) Manufacturing
5 7 (9.21%) Legal
6 4 (5.26%) Law
7 3 (3.95%) Aerospace
7 3 (3.95%) Automotive
8 1 (1.32%) Public Sector
8 1 (1.32%) Retail
Libraries, Frameworks & Software Standards
1 4 (5.26%) EDI
Miscellaneous
1 25 (32.89%) Onboarding
2 17 (22.37%) Management Information System
3 15 (19.74%) Driving Licence
4 6 (7.89%) Client/Server
5 4 (5.26%) EPoS
5 4 (5.26%) FMCG
6 3 (3.95%) Self-Motivation
7 2 (2.63%) Microsoft Licensing
Operating Systems
1 32 (42.11%) Windows
2 9 (11.84%) Windows Server
3 8 (10.53%) Windows 10
4 5 (6.58%) Mac OS
5 2 (2.63%) Apple iOS
6 1 (1.32%) Android
6 1 (1.32%) Windows Server 2019
Processes & Methodologies
1 36 (47.37%) ITIL
2 34 (44.74%) Problem-Solving
3 21 (27.63%) Service Management
4 15 (19.74%) ITSM
5 13 (17.11%) Data Analysis
5 13 (17.11%) Regulatory Compliance
5 13 (17.11%) Release Management
5 13 (17.11%) User Experience
6 11 (14.47%) Customer Service
7 7 (9.21%) Computer Science
7 7 (9.21%) Data Protection
8 6 (7.89%) Root Cause Analysis
8 6 (7.89%) Smoke Testing
9 5 (6.58%) Document Management
10 4 (5.26%) Business Intelligence
10 4 (5.26%) Change Management
10 4 (5.26%) ERP
10 4 (5.26%) Hardware Maintenance
10 4 (5.26%) Incident Management
10 4 (5.26%) Project Management
Programming Languages
1 7 (9.21%) SQL
2 2 (2.63%) JavaScript
3 1 (1.32%) PowerShell
Qualifications
1 13 (17.11%) ITIL Foundation Certificate
2 8 (10.53%) Degree
3 6 (7.89%) Computer Science Degree
4 4 (5.26%) A+ Certification
4 4 (5.26%) MCP
4 4 (5.26%) Microsoft Certification
5 2 (2.63%) DV Cleared
5 2 (2.63%) NVQ Level 3
5 2 (2.63%) SC Cleared
5 2 (2.63%) Security Cleared
Quality Assurance & Compliance
1 1 (1.32%) SLA
System Software
1 29 (38.16%) Active Directory
2 6 (7.89%) Hyper-V
2 6 (7.89%) VMware Infrastructure
Systems Management
1 12 (15.79%) Microsoft Intune
2 2 (2.63%) SCCM
Vendors
1 47 (61.84%) Microsoft
2 6 (7.89%) VMware
3 5 (6.58%) HP
4 4 (5.26%) Cisco
4 4 (5.26%) Meraki
4 4 (5.26%) QAD
5 2 (2.63%) Google
6 1 (1.32%) Dell
6 1 (1.32%) Freshdesk
6 1 (1.32%) iManage