Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 21 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 374 340 469
Rank change year-on-year -34 +129 +5
Permanent jobs requiring an IT Support Analyst 80 91 72
As % of all permanent jobs with remote/hybrid work options 0.37% 0.55% 0.25%
As % of the Job Titles category 0.39% 0.60% 0.26%
Number of salaries quoted 72 89 65
10th Percentile £28,550 £22,425 £24,250
25th Percentile £30,000 £24,500 £26,250
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +4.84%
75th Percentile £38,750 £35,500 £38,000
90th Percentile £46,250 £43,750 £43,750
UK median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% +1.61%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,324 15,191 28,016
% of permanent jobs with a recognized job title 94.08% 92.21% 96.13%
Number of salaries quoted 14,743 9,431 21,281
10th Percentile £35,000 £29,848 £33,750
25th Percentile £45,000 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £54,000
% change year-on-year - +1.85% -10.00%

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 21 July 2026.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 21 July 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 54 (67.50%) Microsoft 365
2 50 (62.50%) Microsoft
3 44 (55.00%) Active Directory
4 43 (53.75%) Windows
5 40 (50.00%) Problem-Solving
6 32 (40.00%) Azure
7 30 (37.50%) Entra ID
8 25 (31.25%) ITIL
9 24 (30.00%) Microsoft Intune
9 24 (30.00%) SharePoint
10 23 (28.75%) Customer Service
11 21 (26.25%) DNS
12 20 (25.00%) DHCP
13 19 (23.75%) Microsoft Exchange
14 17 (21.25%) TCP/IP
14 17 (21.25%) Windows Server
15 15 (18.75%) Continuous Improvement
16 14 (17.50%) Cybersecurity
16 14 (17.50%) SQL
16 14 (17.50%) VPN
17 12 (15.00%) ERP
17 12 (15.00%) Wi-Fi
17 12 (15.00%) Windows 10
18 10 (12.50%) ITSM
18 10 (12.50%) PowerShell
19 9 (11.25%) Degree
20 8 (10.00%) Dynamics NAV
20 8 (10.00%) Firewall
20 8 (10.00%) Hyper-V
20 8 (10.00%) Process Improvement

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (30.00%) SharePoint
2 19 (23.75%) Microsoft Exchange
3 3 (3.75%) SAS
4 1 (1.25%) Confluence
Applications
1 6 (7.50%) Microsoft Office
Business Applications
1 8 (10.00%) Dynamics NAV
Cloud Services
1 54 (67.50%) Microsoft 365
2 32 (40.00%) Azure
3 30 (37.50%) Entra ID
4 4 (5.00%) AWS
5 2 (2.50%) Mimecast
5 2 (2.50%) SaaS
6 1 (1.25%) Power Platform
Communications & Networking
1 21 (26.25%) DNS
2 20 (25.00%) DHCP
3 17 (21.25%) TCP/IP
4 14 (17.50%) VPN
5 12 (15.00%) Wi-Fi
6 8 (10.00%) Firewall
7 4 (5.00%) LAN
7 4 (5.00%) WAN
8 3 (3.75%) VoIP
9 1 (1.25%) Cisco IOS
9 1 (1.25%) Cisco IPT
9 1 (1.25%) DKIM
9 1 (1.25%) DMARC
9 1 (1.25%) IP Telephony
9 1 (1.25%) SAN
9 1 (1.25%) Wireless
Database & Business Intelligence
1 5 (6.25%) PostgreSQL
2 4 (5.00%) Relational Database
3 1 (1.25%) MySQL
3 1 (1.25%) Power BI
3 1 (1.25%) SQL Server
3 1 (1.25%) SQL Server Reporting Services
Development Applications
1 5 (6.25%) JIRA
2 1 (1.25%) Rational Rhapsody
General
1 38 (47.50%) Social Skills
2 10 (12.50%) Finance
3 8 (10.00%) Legal
3 8 (10.00%) Public Sector
4 4 (5.00%) Aerospace
4 4 (5.00%) Manufacturing
4 4 (5.00%) Marketing
4 4 (5.00%) Publishing
5 3 (3.75%) Games
5 3 (3.75%) Law
6 1 (1.25%) Advertising
6 1 (1.25%) Analytical Skills
6 1 (1.25%) Banking
6 1 (1.25%) Inclusion and Diversity
6 1 (1.25%) Legal Technology
6 1 (1.25%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.25%) JSON
1 1 (1.25%) Middleware
1 1 (1.25%) XML
Miscellaneous
1 23 (28.75%) Onboarding
2 10 (12.50%) Driving Licence
3 9 (11.25%) Self-Motivation
4 5 (6.25%) Video Conferencing
5 4 (5.00%) CCTV
6 1 (1.25%) Clustering
6 1 (1.25%) Data Structures
6 1 (1.25%) EPoS
6 1 (1.25%) Management Information System
6 1 (1.25%) NHS
6 1 (1.25%) Smartphone
6 1 (1.25%) Web Conferencing
Operating Systems
1 43 (53.75%) Windows
2 17 (21.25%) Windows Server
3 12 (15.00%) Windows 10
4 5 (6.25%) Android
5 4 (5.00%) Apple iOS
5 4 (5.00%) Mac OS
6 2 (2.50%) Linux
Processes & Methodologies
1 40 (50.00%) Problem-Solving
2 25 (31.25%) ITIL
3 23 (28.75%) Customer Service
4 15 (18.75%) Continuous Improvement
5 14 (17.50%) Cybersecurity
6 12 (15.00%) ERP
7 10 (12.50%) ITSM
8 8 (10.00%) Process Improvement
9 7 (8.75%) CRM
9 7 (8.75%) Digital Transformation Programme
10 6 (7.50%) Collaborative Working
11 5 (6.25%) Infrastructure Engineering
11 5 (6.25%) Patch Management
12 4 (5.00%) Client Onboarding
12 4 (5.00%) Mentoring
12 4 (5.00%) Performance Engineering
12 4 (5.00%) Service Management
12 4 (5.00%) Wealth Management
13 3 (3.75%) Change Management
13 3 (3.75%) Multi-Factor Authentication
Programming Languages
1 14 (17.50%) SQL
2 10 (12.50%) PowerShell
3 4 (5.00%) Delphi
3 4 (5.00%) Pascal
3 4 (5.00%) PHP
4 1 (1.25%) Python
4 1 (1.25%) R
4 1 (1.25%) T-SQL
Qualifications
1 9 (11.25%) Degree
2 6 (7.50%) Microsoft Certification
3 3 (3.75%) A+ Certification
3 3 (3.75%) Azure Certification
4 1 (1.25%) BPSS Clearance
4 1 (1.25%) Computer Science Degree
4 1 (1.25%) SC Cleared
4 1 (1.25%) Security Cleared
Quality Assurance & Compliance
1 5 (6.25%) SLA
2 2 (2.50%) ISO/IEC 27001
3 1 (1.25%) Data Quality
System Software
1 44 (55.00%) Active Directory
2 8 (10.00%) Hyper-V
3 4 (5.00%) VMware Infrastructure
4 3 (3.75%) Microsoft Virtual Server
4 3 (3.75%) Virtual Servers
Systems Management
1 24 (30.00%) Microsoft Intune
2 7 (8.75%) Systems Management Server (SMS)
3 3 (3.75%) SCCM
4 1 (1.25%) Failover Clustering
4 1 (1.25%) Microsoft Clustering
Vendors
1 50 (62.50%) Microsoft
2 5 (6.25%) ServiceNow
3 4 (5.00%) Cisco
3 4 (5.00%) VMware
4 3 (3.75%) ConnectWise
4 3 (3.75%) SonicWALL
5 2 (2.50%) iManage
6 1 (1.25%) Apple
6 1 (1.25%) Citrix
6 1 (1.25%) CrowdStrike
6 1 (1.25%) InterSystems
6 1 (1.25%) Meraki
6 1 (1.25%) Veeam