Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 4 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Feb 2026
Same period 2025 Same period 2024
Rank 297 360 412
Rank change year-on-year +63 +52 +134
Permanent jobs requiring an IT Support Analyst 84 69 110
As % of all permanent jobs with remote/hybrid work options 0.53% 0.43% 0.40%
As % of the Job Titles category 0.56% 0.45% 0.42%
Number of salaries quoted 78 54 105
10th Percentile £26,250 £26,250 £23,750
25th Percentile £27,500 £29,625 £26,500
Median annual salary (50th Percentile) £31,000 £33,125 £32,500
Median % change year-on-year -6.42% +1.92% -
75th Percentile £33,750 £43,750 £37,500
90th Percentile £37,875 £52,500 £42,400
UK median annual salary £31,500 £35,000 £32,500
% change year-on-year -10.00% +7.69% +8.33%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,924 15,264 26,247
% of permanent jobs with a recognized job title 93.73% 95.96% 95.80%
Number of salaries quoted 9,780 9,226 21,884
10th Percentile £30,500 £36,000 £33,750
25th Percentile £42,500 £47,010 £42,725
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £78,750 £81,250 £76,250
90th Percentile £96,250 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 4 February 2026.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 4 February 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 49 (58.33%) Microsoft
2 40 (47.62%) Problem-Solving
3 39 (46.43%) ITIL
3 39 (46.43%) Windows
4 36 (42.86%) Microsoft 365
5 34 (40.48%) Active Directory
6 23 (27.38%) Service Management
7 22 (26.19%) Microsoft Office
8 20 (23.81%) ITSM
9 16 (19.05%) Microsoft Intune
10 14 (16.67%) Windows 10
11 13 (15.48%) ITIL Foundation Certificate
11 13 (15.48%) User Experience
12 12 (14.29%) Data Analysis
12 12 (14.29%) Microsoft Excel
12 12 (14.29%) Microsoft Exchange
12 12 (14.29%) Microsoft PowerPoint
12 12 (14.29%) Regulatory Compliance
12 12 (14.29%) Release Management
12 12 (14.29%) Spreadsheet
13 10 (11.90%) Azure
13 10 (11.90%) SharePoint
13 10 (11.90%) Windows Server
14 9 (10.71%) Customer Service
14 9 (10.71%) Entra ID
14 9 (10.71%) SQL
14 9 (10.71%) VPN
15 7 (8.33%) Continuous Improvement
15 7 (8.33%) Data Protection
15 7 (8.33%) Firewall

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (14.29%) Microsoft Exchange
2 10 (11.90%) SharePoint
3 1 (1.19%) Confluence
3 1 (1.19%) Moodle
3 1 (1.19%) Umbraco
Applications
1 22 (26.19%) Microsoft Office
2 12 (14.29%) Microsoft Excel
2 12 (14.29%) Microsoft PowerPoint
2 12 (14.29%) Spreadsheet
3 1 (1.19%) MS Visio
Business Applications
1 1 (1.19%) Shopify
Cloud Services
1 36 (42.86%) Microsoft 365
2 10 (11.90%) Azure
3 9 (10.71%) Entra ID
4 3 (3.57%) Power Platform
5 2 (2.38%) Dynamics 365
5 2 (2.38%) Google Workspace
5 2 (2.38%) SaaS
6 1 (1.19%) Mimecast
6 1 (1.19%) OneDrive
6 1 (1.19%) Power Automate
6 1 (1.19%) PowerApps
Communications & Networking
1 9 (10.71%) VPN
2 7 (8.33%) Firewall
3 5 (5.95%) DNS
3 5 (5.95%) VoIP
4 4 (4.76%) DHCP
4 4 (4.76%) Remote Desktop
5 3 (3.57%) LAN
5 3 (3.57%) TCP/IP
5 3 (3.57%) WAN
6 1 (1.19%) Wi-Fi
Database & Business Intelligence
1 3 (3.57%) Power BI
2 2 (2.38%) PostgreSQL
2 2 (2.38%) SQL Server
3 1 (1.19%) MySQL
3 1 (1.19%) Relational Database
3 1 (1.19%) SQL Server Reporting Services
Development Applications
1 7 (8.33%) JIRA
2 1 (1.19%) Rational Rhapsody
General
1 57 (67.86%) Social Skills
2 21 (25.00%) Analytical Skills
3 16 (19.05%) Organisational Skills
4 13 (15.48%) Finance
5 10 (11.90%) Manufacturing
6 8 (9.52%) Legal
7 4 (4.76%) Law
8 3 (3.57%) Aerospace
8 3 (3.57%) Automotive
8 3 (3.57%) Marketing
8 3 (3.57%) Publishing
9 1 (1.19%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.19%) EDI
1 1 (1.19%) JSON
1 1 (1.19%) Middleware
1 1 (1.19%) XML
Miscellaneous
1 28 (33.33%) Onboarding
2 16 (19.05%) Management Information System
3 14 (16.67%) Driving Licence
4 6 (7.14%) Client/Server
5 4 (4.76%) EPoS
5 4 (4.76%) Microsoft Licensing
6 3 (3.57%) Video Conferencing
7 1 (1.19%) CCTV
7 1 (1.19%) Data Structures
7 1 (1.19%) FMCG
7 1 (1.19%) NHS
Operating Systems
1 39 (46.43%) Windows
2 14 (16.67%) Windows 10
3 10 (11.90%) Windows Server
4 7 (8.33%) Mac OS
5 1 (1.19%) Android
5 1 (1.19%) Apple iOS
5 1 (1.19%) Linux
Processes & Methodologies
1 40 (47.62%) Problem-Solving
2 39 (46.43%) ITIL
3 23 (27.38%) Service Management
4 20 (23.81%) ITSM
5 13 (15.48%) User Experience
6 12 (14.29%) Data Analysis
6 12 (14.29%) Regulatory Compliance
6 12 (14.29%) Release Management
7 9 (10.71%) Customer Service
8 7 (8.33%) Continuous Improvement
8 7 (8.33%) Data Protection
8 7 (8.33%) Process Improvement
9 6 (7.14%) Root Cause Analysis
9 6 (7.14%) Smoke Testing
10 5 (5.95%) Change Management
10 5 (5.95%) Document Management
10 5 (5.95%) Incident Management
11 4 (4.76%) Computer Science
11 4 (4.76%) Problem Management
11 4 (4.76%) Project Management
Programming Languages
1 9 (10.71%) SQL
2 2 (2.38%) PowerShell
3 1 (1.19%) Delphi
3 1 (1.19%) Pascal
3 1 (1.19%) PHP
3 1 (1.19%) Python
3 1 (1.19%) R
3 1 (1.19%) T-SQL
Qualifications
1 13 (15.48%) ITIL Foundation Certificate
2 6 (7.14%) A+ Certification
3 5 (5.95%) Degree
3 5 (5.95%) Security Cleared
4 4 (4.76%) Computer Science Degree
4 4 (4.76%) DV Cleared
4 4 (4.76%) Microsoft Certification
4 4 (4.76%) Microsoft Certified Professional
4 4 (4.76%) SC Cleared
5 2 (2.38%) NVQ Level 3
Quality Assurance & Compliance
1 2 (2.38%) ISO/IEC 27001
2 1 (1.19%) Data Quality
System Software
1 34 (40.48%) Active Directory
2 6 (7.14%) Hyper-V
2 6 (7.14%) VMware Infrastructure
Systems Management
1 16 (19.05%) Microsoft Intune
2 7 (8.33%) SCCM
Vendors
1 49 (58.33%) Microsoft
2 6 (7.14%) VMware
3 4 (4.76%) Cisco
3 4 (4.76%) HP
3 4 (4.76%) Meraki
3 4 (4.76%) ServiceNow
4 2 (2.38%) Google
5 1 (1.19%) ConnectWise
5 1 (1.19%) CrowdStrike
5 1 (1.19%) Dell
5 1 (1.19%) Freshdesk
5 1 (1.19%) iManage
5 1 (1.19%) InterSystems
5 1 (1.19%) QAD