Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £33,000 per year, according to job vacancies posted during the 6 months leading to 26 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Sep 2026
Same period 2025 Same period 2024
Rank 399 336 403
Rank change year-on-year -63 +67 +41
Permanent jobs requiring an IT Support Analyst 71 88 77
As % of all permanent jobs with remote/hybrid work options 0.29% 0.53% 0.34%
As % of the Job Titles category 0.31% 0.57% 0.35%
Number of salaries quoted 66 87 58
10th Percentile £29,000 £22,425 £25,275
25th Percentile £30,000 £27,500 £28,125
Median annual salary (50th Percentile) £33,000 £31,000 £35,250
Median % change year-on-year +6.45% -12.06% +8.46%
75th Percentile £37,063 £34,500 £40,063
90th Percentile £39,500 £42,350 £50,750
UK median annual salary £32,000 £31,000 £32,500
% change year-on-year +3.23% -4.62% +1.56%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,243 15,331 22,083
% of permanent jobs with a recognized job title 93.79% 92.81% 96.41%
Number of salaries quoted 16,172 8,912 13,883
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 26 September 2026.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 26 September 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 52 (73.24%) Microsoft 365
2 51 (71.83%) Microsoft
3 50 (70.42%) Active Directory
4 47 (66.20%) Windows
5 41 (57.75%) Entra ID
6 40 (56.34%) Problem-Solving
7 31 (43.66%) Azure
7 31 (43.66%) Customer Service
8 27 (38.03%) ITIL
9 24 (33.80%) Microsoft Intune
10 22 (30.99%) DHCP
10 22 (30.99%) DNS
10 22 (30.99%) SharePoint
11 21 (29.58%) Microsoft Exchange
12 19 (26.76%) ITSM
13 17 (23.94%) Windows Server
14 15 (21.13%) Wi-Fi
15 13 (18.31%) Continuous Improvement
15 13 (18.31%) TCP/IP
16 11 (15.49%) Cybersecurity
16 11 (15.49%) ERP
16 11 (15.49%) Service Management
16 11 (15.49%) Systems Management Server (SMS)
17 10 (14.08%) VPN
18 9 (12.68%) Collaborative Working
18 9 (12.68%) ServiceNow
19 8 (11.27%) Hyper-V
19 8 (11.27%) JIRA
19 8 (11.27%) Microsoft Office
19 8 (11.27%) PowerShell

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (30.99%) SharePoint
2 21 (29.58%) Microsoft Exchange
3 3 (4.23%) SAS
Applications
1 8 (11.27%) Microsoft Office
2 1 (1.41%) Microsoft Excel
2 1 (1.41%) Microsoft PowerPoint
Business Applications
1 7 (9.86%) Dynamics NAV
Cloud Services
1 52 (73.24%) Microsoft 365
2 41 (57.75%) Entra ID
3 31 (43.66%) Azure
4 4 (5.63%) AWS
5 3 (4.23%) SaaS
6 2 (2.82%) Google Workspace
6 2 (2.82%) Microsoft Copilot
6 2 (2.82%) Mimecast
6 2 (2.82%) OneDrive
Communications & Networking
1 22 (30.99%) DHCP
1 22 (30.99%) DNS
2 15 (21.13%) Wi-Fi
3 13 (18.31%) TCP/IP
4 10 (14.08%) VPN
5 5 (7.04%) Firewall
6 4 (5.63%) LAN
6 4 (5.63%) WAN
7 3 (4.23%) Unified Communications
8 1 (1.41%) Cisco IOS
8 1 (1.41%) Cisco IPT
8 1 (1.41%) DKIM
8 1 (1.41%) DMARC
8 1 (1.41%) IP Telephony
8 1 (1.41%) SAN
8 1 (1.41%) Wireless
Development Applications
1 8 (11.27%) JIRA
General
1 39 (54.93%) Social Skills
2 12 (16.90%) Public Sector
3 10 (14.08%) Legal
4 7 (9.86%) Finance
5 6 (8.45%) Law
6 4 (5.63%) Aerospace
6 4 (5.63%) Manufacturing
7 3 (4.23%) Analytical Skills
7 3 (4.23%) Games
8 2 (2.82%) Organisational Skills
9 1 (1.41%) Advertising
9 1 (1.41%) Banking
9 1 (1.41%) Inclusion and Diversity
9 1 (1.41%) Legal Technology
9 1 (1.41%) Retail
Miscellaneous
1 22 (30.99%) Onboarding
2 9 (12.68%) Self-Motivation
3 7 (9.86%) Driving Licence
4 3 (4.23%) Smartcard
4 3 (4.23%) Smartphone
5 2 (2.82%) Video Conferencing
6 1 (1.41%) CCTV
6 1 (1.41%) Clustering
6 1 (1.41%) EPoS
6 1 (1.41%) Management Information System
6 1 (1.41%) Web Conferencing
Operating Systems
1 47 (66.20%) Windows
2 17 (23.94%) Windows Server
3 4 (5.63%) Android
4 3 (4.23%) Windows 10
5 2 (2.82%) Apple iOS
6 1 (1.41%) Linux
Processes & Methodologies
1 40 (56.34%) Problem-Solving
2 31 (43.66%) Customer Service
3 27 (38.03%) ITIL
4 19 (26.76%) ITSM
5 13 (18.31%) Continuous Improvement
6 11 (15.49%) Cybersecurity
6 11 (15.49%) ERP
6 11 (15.49%) Service Management
7 9 (12.68%) Collaborative Working
8 5 (7.04%) Infrastructure Engineering
8 5 (7.04%) Patch Management
9 4 (5.63%) Client Onboarding
9 4 (5.63%) Customer Experience
9 4 (5.63%) Digital Transformation Programme
9 4 (5.63%) Incident Management
9 4 (5.63%) Multi-Factor Authentication
9 4 (5.63%) Performance Engineering
10 3 (4.23%) AI
10 3 (4.23%) Document Management
10 3 (4.23%) Identity Management
Programming Languages
1 8 (11.27%) PowerShell
1 8 (11.27%) SQL
2 2 (2.82%) Google Apps Script
3 1 (1.41%) R
Qualifications
1 6 (8.45%) Degree
2 5 (7.04%) A+ Certification
2 5 (7.04%) Security Cleared
3 4 (5.63%) Microsoft Certification
4 3 (4.23%) Azure Certification
4 3 (4.23%) ITIL Certification
5 2 (2.82%) Network+ Certification
6 1 (1.41%) BPSS Clearance
6 1 (1.41%) Computer Science Degree
6 1 (1.41%) SC Cleared
Quality Assurance & Compliance
1 6 (8.45%) SLA
2 1 (1.41%) ISO/IEC 27001
System Software
1 50 (70.42%) Active Directory
2 8 (11.27%) Hyper-V
3 4 (5.63%) VMware Infrastructure
4 3 (4.23%) Microsoft Virtual Server
4 3 (4.23%) Virtual Servers
Systems Management
1 24 (33.80%) Microsoft Intune
2 11 (15.49%) Systems Management Server (SMS)
3 2 (2.82%) Jamf Pro
4 1 (1.41%) Failover Clustering
4 1 (1.41%) Microsoft Clustering
Vendors
1 51 (71.83%) Microsoft
2 9 (12.68%) ServiceNow
3 4 (5.63%) Cisco
3 4 (5.63%) VMware
4 3 (4.23%) Meraki
4 3 (4.23%) SonicWALL
5 2 (2.82%) Apple
5 2 (2.82%) Avaya
5 2 (2.82%) Google
5 2 (2.82%) iManage
5 2 (2.82%) Mitel
6 1 (1.41%) Citrix
6 1 (1.41%) CrowdStrike
6 1 (1.41%) Veeam