Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 11 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Aug 2026
Same period 2025 Same period 2024
Rank 378 332 439
Rank change year-on-year -46 +107 +21
Permanent jobs requiring an IT Support Analyst 79 96 71
As % of all permanent jobs with remote/hybrid work options 0.35% 0.58% 0.28%
As % of the Job Titles category 0.37% 0.63% 0.30%
Number of salaries quoted 76 95 60
10th Percentile £28,750 £22,425 £24,250
25th Percentile £30,000 £25,625 £27,500
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +4.84%
75th Percentile £38,500 £35,500 £38,750
90th Percentile £43,750 £43,250 £47,550
UK median annual salary £32,500 £32,407 £32,000
% change year-on-year +0.29% +1.27% +4.92%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,347 15,142 24,012
% of permanent jobs with a recognized job title 94.08% 92.09% 96.27%
Number of salaries quoted 15,330 9,342 17,539
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,000
Median annual salary (50th Percentile) £60,000 £57,500 £57,503
Median % change year-on-year +4.35% -0.01% -8.00%
75th Percentile £80,000 £77,500 £77,250
90th Percentile £100,000 £98,474 £96,000
UK median annual salary £55,500 £55,000 £55,000
% change year-on-year +0.91% - -8.33%

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 11 August 2026.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 August 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 51 (64.56%) Microsoft 365
2 50 (63.29%) Microsoft
3 44 (55.70%) Active Directory
4 43 (54.43%) Windows
5 37 (46.84%) Problem-Solving
6 34 (43.04%) Entra ID
7 32 (40.51%) ITIL
8 31 (39.24%) Azure
9 28 (35.44%) Customer Service
10 23 (29.11%) SharePoint
11 22 (27.85%) Microsoft Exchange
12 21 (26.58%) Microsoft Intune
13 19 (24.05%) DHCP
13 19 (24.05%) DNS
14 17 (21.52%) Windows Server
15 14 (17.72%) Continuous Improvement
15 14 (17.72%) Cybersecurity
15 14 (17.72%) TCP/IP
16 13 (16.46%) Wi-Fi
17 12 (15.19%) ERP
18 11 (13.92%) ITSM
18 11 (13.92%) SQL
19 10 (12.66%) Digital Transformation Programme
19 10 (12.66%) VPN
20 9 (11.39%) Degree
21 8 (10.13%) Dynamics NAV
21 8 (10.13%) Hyper-V
21 8 (10.13%) Microsoft Certification
21 8 (10.13%) PowerShell
22 7 (8.86%) Service Management

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 23 (29.11%) SharePoint
2 22 (27.85%) Microsoft Exchange
3 3 (3.80%) SAS
Applications
1 4 (5.06%) Microsoft Office
2 1 (1.27%) Microsoft Excel
2 1 (1.27%) Microsoft PowerPoint
Business Applications
1 8 (10.13%) Dynamics NAV
Cloud Services
1 51 (64.56%) Microsoft 365
2 34 (43.04%) Entra ID
3 31 (39.24%) Azure
4 4 (5.06%) AWS
5 2 (2.53%) Microsoft Copilot
5 2 (2.53%) Mimecast
6 1 (1.27%) SaaS
Communications & Networking
1 19 (24.05%) DHCP
1 19 (24.05%) DNS
2 14 (17.72%) TCP/IP
3 13 (16.46%) Wi-Fi
4 10 (12.66%) VPN
5 6 (7.59%) Firewall
6 4 (5.06%) LAN
6 4 (5.06%) WAN
7 3 (3.80%) Unified Communications
8 1 (1.27%) Cisco IOS
8 1 (1.27%) Cisco IPT
8 1 (1.27%) DKIM
8 1 (1.27%) DMARC
8 1 (1.27%) IP Telephony
8 1 (1.27%) SAN
8 1 (1.27%) VoIP
8 1 (1.27%) Wireless
Database & Business Intelligence
1 2 (2.53%) PostgreSQL
1 2 (2.53%) Relational Database
Development Applications
1 6 (7.59%) JIRA
General
1 33 (41.77%) Social Skills
2 12 (15.19%) Finance
3 9 (11.39%) Legal
4 8 (10.13%) Public Sector
5 4 (5.06%) Aerospace
5 4 (5.06%) Law
5 4 (5.06%) Manufacturing
6 3 (3.80%) Analytical Skills
6 3 (3.80%) Games
7 1 (1.27%) Advertising
7 1 (1.27%) Banking
7 1 (1.27%) Inclusion and Diversity
7 1 (1.27%) Legal Technology
7 1 (1.27%) Marketing
7 1 (1.27%) Publishing
7 1 (1.27%) Retail
Miscellaneous
1 20 (25.32%) Onboarding
2 11 (13.92%) Self-Motivation
3 8 (10.13%) Driving Licence
4 3 (3.80%) Smartcard
4 3 (3.80%) Video Conferencing
5 2 (2.53%) CCTV
6 1 (1.27%) Clustering
6 1 (1.27%) EPoS
6 1 (1.27%) Management Information System
6 1 (1.27%) Smartphone
6 1 (1.27%) Web Conferencing
Operating Systems
1 43 (54.43%) Windows
2 17 (21.52%) Windows Server
3 7 (8.86%) Windows 10
4 4 (5.06%) Android
5 3 (3.80%) Apple iOS
6 1 (1.27%) Linux
6 1 (1.27%) Mac OS
Processes & Methodologies
1 37 (46.84%) Problem-Solving
2 32 (40.51%) ITIL
3 28 (35.44%) Customer Service
4 14 (17.72%) Continuous Improvement
4 14 (17.72%) Cybersecurity
5 12 (15.19%) ERP
6 11 (13.92%) ITSM
7 10 (12.66%) Digital Transformation Programme
8 7 (8.86%) Service Management
9 5 (6.33%) Collaborative Working
9 5 (6.33%) CRM
9 5 (6.33%) Infrastructure Engineering
9 5 (6.33%) Patch Management
10 4 (5.06%) Client Onboarding
10 4 (5.06%) Multi-Factor Authentication
10 4 (5.06%) Performance Engineering
10 4 (5.06%) Wealth Management
11 3 (3.80%) AI
11 3 (3.80%) Incident Management
11 3 (3.80%) Process Improvement
Programming Languages
1 11 (13.92%) SQL
2 8 (10.13%) PowerShell
3 2 (2.53%) Delphi
3 2 (2.53%) Pascal
3 2 (2.53%) PHP
4 1 (1.27%) R
Qualifications
1 9 (11.39%) Degree
2 8 (10.13%) Microsoft Certification
3 3 (3.80%) A+ Certification
3 3 (3.80%) Azure Certification
3 3 (3.80%) ITIL Certification
4 1 (1.27%) BPSS Clearance
4 1 (1.27%) Computer Science Degree
4 1 (1.27%) SC Cleared
4 1 (1.27%) Security Cleared
Quality Assurance & Compliance
1 5 (6.33%) SLA
2 1 (1.27%) ISO/IEC 27001
System Software
1 44 (55.70%) Active Directory
2 8 (10.13%) Hyper-V
3 4 (5.06%) VMware Infrastructure
4 3 (3.80%) Microsoft Virtual Server
4 3 (3.80%) Virtual Servers
Systems Management
1 21 (26.58%) Microsoft Intune
2 7 (8.86%) Systems Management Server (SMS)
3 1 (1.27%) Failover Clustering
3 1 (1.27%) Microsoft Clustering
Vendors
1 50 (63.29%) Microsoft
2 7 (8.86%) ServiceNow
3 4 (5.06%) Cisco
3 4 (5.06%) VMware
4 3 (3.80%) Meraki
4 3 (3.80%) SonicWALL
5 2 (2.53%) Avaya
5 2 (2.53%) iManage
5 2 (2.53%) Mitel
6 1 (1.27%) Apple
6 1 (1.27%) Citrix
6 1 (1.27%) ConnectWise
6 1 (1.27%) CrowdStrike
6 1 (1.27%) Veeam