Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 18 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Oct 2025
Same period 2024 Same period 2023
Rank 320 393 418
Rank change year-on-year +73 +25 +248
Permanent jobs requiring an IT Support Analyst 90 77 85
As % of all permanent jobs with remote/hybrid work options 0.55% 0.38% 0.36%
As % of the Job Titles category 0.59% 0.39% 0.38%
Number of salaries quoted 88 60 85
10th Percentile £25,103 £25,925 £24,250
25th Percentile £27,500 £28,000 £27,500
Median annual salary (50th Percentile) £31,000 £33,375 £32,500
Median % change year-on-year -7.12% +2.69% +6.56%
75th Percentile £35,000 £39,500 £37,500
90th Percentile £42,500 £48,450 £40,500
UK median annual salary £31,500 £32,500 £32,500
% change year-on-year -3.08% - +8.33%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,332 19,662 22,549
% of permanent jobs with a recognized job title 93.80% 96.57% 96.28%
Number of salaries quoted 8,679 12,467 18,417
10th Percentile £29,000 £35,000 £36,750
25th Percentile £40,000 £45,000 £47,481
Median annual salary (50th Percentile) £57,000 £60,000 £62,500
Median % change year-on-year -5.00% -4.00% +4.17%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £100,000 £97,500
UK median annual salary £52,500 £56,000 £60,000
% change year-on-year -6.25% -6.67% -

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 18 October 2025.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 October 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 44 (48.89%) Microsoft
2 37 (41.11%) Problem-Solving
3 34 (37.78%) Microsoft 365
4 27 (30.00%) Windows
5 25 (27.78%) ITIL
6 24 (26.67%) Active Directory
7 18 (20.00%) Microsoft Office
8 16 (17.78%) Customer Service
9 15 (16.67%) Service Management
9 15 (16.67%) SharePoint
10 14 (15.56%) Azure
11 13 (14.44%) Computer Science
11 13 (14.44%) CRM
12 12 (13.33%) Data Analysis
12 12 (13.33%) Microsoft Excel
12 12 (13.33%) Microsoft Intune
12 12 (13.33%) Microsoft PowerPoint
12 12 (13.33%) Regulatory Compliance
12 12 (13.33%) Release Management
12 12 (13.33%) Spreadsheet
13 10 (11.11%) Business Intelligence
13 10 (11.11%) ITIL Foundation Certificate
13 10 (11.11%) ITSM
13 10 (11.11%) Power BI
13 10 (11.11%) Power Platform
13 10 (11.11%) SQL
13 10 (11.11%) User Experience
13 10 (11.11%) Windows Server
14 9 (10.00%) Customer-Centricity
14 9 (10.00%) Degree

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (16.67%) SharePoint
2 7 (7.78%) Microsoft Exchange
Applications
1 18 (20.00%) Microsoft Office
2 12 (13.33%) Microsoft Excel
2 12 (13.33%) Microsoft PowerPoint
2 12 (13.33%) Spreadsheet
Business Applications
1 5 (5.56%) NetSuite
2 4 (4.44%) Sage 1000
Cloud Services
1 34 (37.78%) Microsoft 365
2 14 (15.56%) Azure
3 10 (11.11%) Power Platform
4 6 (6.67%) Entra ID
4 6 (6.67%) Power Automate
5 5 (5.56%) PowerApps
6 4 (4.44%) SaaS
7 1 (1.11%) Dynamics 365
Communications & Networking
1 6 (6.67%) Firewall
1 6 (6.67%) VPN
2 3 (3.33%) Remote Desktop
3 1 (1.11%) DHCP
3 1 (1.11%) DNS
3 1 (1.11%) TCP/IP
3 1 (1.11%) Wi-Fi
Database & Business Intelligence
1 10 (11.11%) Power BI
2 9 (10.00%) SQL Server
3 4 (4.44%) SQL Server Integration Services
3 4 (4.44%) SQL Server Reporting Services
Development Applications
1 1 (1.11%) JIRA
General
1 64 (71.11%) Social Skills
2 18 (20.00%) Analytical Skills
3 16 (17.78%) Organisational Skills
4 14 (15.56%) Finance
5 11 (12.22%) Manufacturing
6 9 (10.00%) Pharmaceutical
7 4 (4.44%) Social Housing
7 4 (4.44%) Swedish Language
8 3 (3.33%) Law
8 3 (3.33%) Legal
9 1 (1.11%) Public Sector
9 1 (1.11%) Retail
Libraries, Frameworks & Software Standards
1 4 (4.44%) .NET
1 4 (4.44%) ASP.NET
1 4 (4.44%) CSS
1 4 (4.44%) EDI
1 4 (4.44%) HTML
Miscellaneous
1 29 (32.22%) Onboarding
2 15 (16.67%) Management Information System
3 14 (15.56%) EPoS
4 13 (14.44%) Driving Licence
5 6 (6.67%) Client/Server
5 6 (6.67%) Self-Motivation
6 4 (4.44%) FMCG
Operating Systems
1 27 (30.00%) Windows
2 10 (11.11%) Windows Server
3 6 (6.67%) Windows 10
4 4 (4.44%) Mac OS
5 1 (1.11%) Android
5 1 (1.11%) Apple iOS
5 1 (1.11%) Windows Server 2019
Processes & Methodologies
1 37 (41.11%) Problem-Solving
2 25 (27.78%) ITIL
3 16 (17.78%) Customer Service
4 15 (16.67%) Service Management
5 13 (14.44%) Computer Science
5 13 (14.44%) CRM
6 12 (13.33%) Data Analysis
6 12 (13.33%) Regulatory Compliance
6 12 (13.33%) Release Management
7 10 (11.11%) Business Intelligence
7 10 (11.11%) ITSM
7 10 (11.11%) User Experience
8 9 (10.00%) Customer-Centricity
8 9 (10.00%) Service Delivery
8 9 (10.00%) Time Management
9 8 (8.89%) ERP
10 6 (6.67%) Root Cause Analysis
10 6 (6.67%) Smoke Testing
11 5 (5.56%) Cybersecurity
11 5 (5.56%) Project Management
Programming Languages
1 10 (11.11%) SQL
2 9 (10.00%) JavaScript
3 4 (4.44%) C#
3 4 (4.44%) T-SQL
3 4 (4.44%) VB.NET
3 4 (4.44%) VBA
4 1 (1.11%) PowerShell
Qualifications
1 10 (11.11%) ITIL Foundation Certificate
2 9 (10.00%) Degree
3 8 (8.89%) Computer Science Degree
4 3 (3.33%) MCP
4 3 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 4 (4.44%) SLA
System Software
1 24 (26.67%) Active Directory
2 6 (6.67%) Hyper-V
2 6 (6.67%) VMware Infrastructure
Systems Management
1 12 (13.33%) Microsoft Intune
Vendors
1 44 (48.89%) Microsoft
2 6 (6.67%) HP
2 6 (6.67%) VMware
3 5 (5.56%) Cisco
3 5 (5.56%) Meraki
4 4 (4.44%) QAD
4 4 (4.44%) Sage
4 4 (4.44%) Salesforce