Hybrid/Remote IT Support Analyst Job Trends

IT Support Analyst
UK > Work from Home

The median IT Support Analyst salary for remote/hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 6 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Dec 2025
Same period 2024 Same period 2023
Rank 297 375 381
Rank change year-on-year +78 +6 +233
Permanent jobs requiring an IT Support Analyst 81 84 95
As % of all permanent jobs with remote/hybrid work options 0.53% 0.44% 0.46%
As % of the Job Titles category 0.56% 0.46% 0.48%
Number of salaries quoted 79 68 93
10th Percentile £26,250 £26,250 £22,800
25th Percentile £27,500 £30,000 £27,500
Median annual salary (50th Percentile) £31,000 £36,500 £32,500
Median % change year-on-year -15.07% +12.31% -
75th Percentile £33,750 £43,750 £37,500
90th Percentile £42,500 £53,250 £40,400
UK median annual salary £31,500 £34,500 £32,500
% change year-on-year -8.70% +6.15% +8.33%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,348 18,291 19,681
% of permanent jobs with a recognized job title 93.53% 96.44% 95.73%
Number of salaries quoted 9,154 11,429 16,074
10th Percentile £29,750 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,500
Median % change year-on-year -4.17% -0.83% -3.20%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,750 £97,500 £97,500
UK median annual salary £55,000 £57,965 £60,000
% change year-on-year -5.11% -3.39% -

IT Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend for remote/hybrid roles

IT Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support Analyst job vacancies.

Salary distribution trend for remote IT Support Analyst job vacancies

IT Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support Analyst over the 6 months to 6 December 2025.

IT Support Analyst salary histogram for jobs with remote/hybrid work options

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 6 December 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support Analyst in the job title.

1 47 (58.02%) Microsoft
2 34 (41.98%) ITIL
3 32 (39.51%) Microsoft 365
3 32 (39.51%) Problem-Solving
4 31 (38.27%) Windows
5 28 (34.57%) Active Directory
6 19 (23.46%) Service Management
7 15 (18.52%) Microsoft Office
8 14 (17.28%) ITSM
9 13 (16.05%) Data Analysis
9 13 (16.05%) ITIL Foundation Certificate
9 13 (16.05%) Microsoft Excel
9 13 (16.05%) Microsoft Intune
9 13 (16.05%) Microsoft PowerPoint
9 13 (16.05%) Regulatory Compliance
9 13 (16.05%) Release Management
9 13 (16.05%) Spreadsheet
9 13 (16.05%) User Experience
10 12 (14.81%) Azure
10 12 (14.81%) Computer Science
11 11 (13.58%) Customer Service
11 11 (13.58%) Degree
12 10 (12.35%) SharePoint
12 10 (12.35%) Windows Server
13 9 (11.11%) Computer Science Degree
13 9 (11.11%) Microsoft Exchange
14 8 (9.88%) Business Intelligence
14 8 (9.88%) Power BI
14 8 (9.88%) Power Platform
14 8 (9.88%) SQL

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (12.35%) SharePoint
2 9 (11.11%) Microsoft Exchange
3 1 (1.23%) Moodle
3 1 (1.23%) Umbraco
Applications
1 15 (18.52%) Microsoft Office
2 13 (16.05%) Microsoft Excel
2 13 (16.05%) Microsoft PowerPoint
2 13 (16.05%) Spreadsheet
3 1 (1.23%) MS Visio
Business Applications
1 5 (6.17%) NetSuite
2 1 (1.23%) Sage 1000
2 1 (1.23%) Shopify
Cloud Services
1 32 (39.51%) Microsoft 365
2 12 (14.81%) Azure
3 8 (9.88%) Power Platform
4 7 (8.64%) Entra ID
5 3 (3.70%) SaaS
6 2 (2.47%) Dynamics 365
6 2 (2.47%) Power Automate
6 2 (2.47%) PowerApps
7 1 (1.23%) Google Workspace
7 1 (1.23%) OneDrive
Communications & Networking
1 7 (8.64%) VPN
2 6 (7.41%) Firewall
3 4 (4.94%) DHCP
3 4 (4.94%) DNS
3 4 (4.94%) Remote Desktop
4 3 (3.70%) LAN
4 3 (3.70%) WAN
5 2 (2.47%) TCP/IP
6 1 (1.23%) Wi-Fi
Database & Business Intelligence
1 8 (9.88%) Power BI
2 7 (8.64%) SQL Server
3 1 (1.23%) SQL Server Integration Services
3 1 (1.23%) SQL Server Reporting Services
Development Applications
1 1 (1.23%) JIRA
General
1 56 (69.14%) Social Skills
2 22 (27.16%) Analytical Skills
3 16 (19.75%) Finance
4 14 (17.28%) Organisational Skills
5 11 (13.58%) Manufacturing
6 6 (7.41%) Legal
7 4 (4.94%) Law
8 3 (3.70%) Aerospace
8 3 (3.70%) Automotive
9 2 (2.47%) Retail
10 1 (1.23%) Public Sector
10 1 (1.23%) Social Housing
10 1 (1.23%) Swedish Language
Libraries, Frameworks & Software Standards
1 4 (4.94%) EDI
2 1 (1.23%) .NET
2 1 (1.23%) ASP.NET
2 1 (1.23%) CSS
2 1 (1.23%) HTML
Miscellaneous
1 24 (29.63%) Onboarding
2 17 (20.99%) Management Information System
3 16 (19.75%) Driving Licence
4 6 (7.41%) Client/Server
4 6 (7.41%) Self-Motivation
5 5 (6.17%) EPoS
6 4 (4.94%) FMCG
Operating Systems
1 31 (38.27%) Windows
2 10 (12.35%) Windows Server
3 7 (8.64%) Windows 10
4 5 (6.17%) Mac OS
5 2 (2.47%) Apple iOS
6 1 (1.23%) Android
6 1 (1.23%) Windows Server 2019
Processes & Methodologies
1 34 (41.98%) ITIL
2 32 (39.51%) Problem-Solving
3 19 (23.46%) Service Management
4 14 (17.28%) ITSM
5 13 (16.05%) Data Analysis
5 13 (16.05%) Regulatory Compliance
5 13 (16.05%) Release Management
5 13 (16.05%) User Experience
6 12 (14.81%) Computer Science
7 11 (13.58%) Customer Service
8 8 (9.88%) Business Intelligence
9 7 (8.64%) Data Protection
10 6 (7.41%) Root Cause Analysis
10 6 (7.41%) Smoke Testing
11 5 (6.17%) Agile
11 5 (6.17%) Change Management
11 5 (6.17%) Document Management
11 5 (6.17%) ERP
11 5 (6.17%) Problem Management
11 5 (6.17%) Software Engineering
Programming Languages
1 8 (9.88%) SQL
2 6 (7.41%) JavaScript
3 1 (1.23%) C#
3 1 (1.23%) PowerShell
3 1 (1.23%) T-SQL
3 1 (1.23%) VB.NET
3 1 (1.23%) VBA
Qualifications
1 13 (16.05%) ITIL Foundation Certificate
2 11 (13.58%) Degree
3 9 (11.11%) Computer Science Degree
4 4 (4.94%) MCP
4 4 (4.94%) Microsoft Certification
5 1 (1.23%) A+ Certification
5 1 (1.23%) NVQ Level 3
Quality Assurance & Compliance
1 3 (3.70%) SLA
System Software
1 28 (34.57%) Active Directory
2 6 (7.41%) Hyper-V
2 6 (7.41%) VMware Infrastructure
Systems Management
1 13 (16.05%) Microsoft Intune
Vendors
1 47 (58.02%) Microsoft
2 6 (7.41%) HP
2 6 (7.41%) VMware
3 5 (6.17%) Cisco
3 5 (6.17%) Meraki
4 4 (4.94%) QAD
5 1 (1.23%) Dell
5 1 (1.23%) Freshdesk
5 1 (1.23%) Google
5 1 (1.23%) iManage
5 1 (1.23%) Sage
5 1 (1.23%) Salesforce