Period
to 22 June 2018

The median annual salary for an IT Support Analyst was £26,000 in advertised job vacancies during the 6 months to 22 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 551 499 522
Rank change year-on-year -52 +23 -1
Permanent jobs requiring an IT Support Analyst 855 946 1,090
As % of all permanent IT jobs advertised in the UK 0.49% 0.55% 0.54%
As % of the Job Titles category 0.51% 0.57% 0.56%
Number of salaries quoted 770 881 1,020
UK median annual salary £26,000 £26,000 £26,500
Median salary % change year-on-year - -1.89% +6.00%
10th Percentile £19,000 £19,500 £18,500
90th Percentile £37,500 £37,500 £38,750
UK excluding London median annual salary £25,000 £24,000 £25,000
% change year-on-year +4.17% -4.00% +6.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,089 166,367 194,152
% of permanent IT jobs with a recognized job title 96.28% 96.24% 96.60%
Number of salaries quoted 135,686 136,971 163,081
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 6 months to 22 June 2018.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 807 £25,500 -1.92% 68
UK excluding London -3 577 £25,000 +4.17% 50
London -61 257 £29,750 -0.83% 20
South East +14 212 £25,000 - 17
Midlands +32 131 £25,000 +11.11% 6
North of England -51 85 £24,000 - 9
West Midlands +45 79 £25,500 +7.37% 5
South West +21 65 £23,000 +4.55% 10
East of England +1 57 £25,000 - 6
East Midlands +10 52 £25,000 +11.11% 1
Yorkshire -20 44 £23,500 -2.08% 2
North West -10 38 £25,000 - 7
Scotland -20 19 £28,000 +12.00% 1
Wales +3 6 £26,375 +14.67%
Channel Islands -5 3 £29,500 -9.23% 1
North East -16 3 £20,500 -1.96%
Isle of Man - 1 £32,500 -

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 589 (68.89%) Windows
2 437 (51.11%) Microsoft
3 425 (49.71%) Active Directory
4 330 (38.60%) Microsoft Office
5 282 (32.98%) Windows Server
6 243 (28.42%) Office 365
7 214 (25.03%) Windows 7
8 206 (24.09%) Windows 10
9 187 (21.87%) Problem-Solving
10 173 (20.23%) SQL
11 152 (17.78%) ITIL
12 130 (15.20%) Windows Server 2012
13 129 (15.09%) VMware
14 105 (12.28%) MS Exchange
15 104 (12.16%) SQL Server
16 101 (11.81%) Windows Server 2008
17 91 (10.64%) TCP/IP
18 90 (10.53%) Finance
19 88 (10.29%) LAN
20 82 (9.59%) Citrix
21 75 (8.77%) SLA
21 75 (8.77%) Degree
22 73 (8.54%) Cisco
23 72 (8.42%) WAN
24 70 (8.19%) VMware Infrastructure
25 69 (8.07%) DNS
25 69 (8.07%) Firewall
26 66 (7.72%) SCCM
27 56 (6.55%) IIS
28 54 (6.32%) Hyper-V

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (12.28%) MS Exchange
2 56 (6.55%) IIS
3 45 (5.26%) SharePoint
4 27 (3.16%) Skype for Business
5 21 (2.46%) Exchange Server 2010
6 19 (2.22%) Exchange Server 2013
7 16 (1.87%) WebSphere
8 9 (1.05%) WebLogic
9 7 (0.82%) Tomcat
10 5 (0.58%) Blackberry Enterprise Server
10 5 (0.58%) CMS
10 5 (0.58%) IBM Notes
11 4 (0.47%) Apache
11 4 (0.47%) JBoss
12 3 (0.35%) WebSphere Application Server
13 2 (0.23%) Adobe Experience Manager
13 2 (0.23%) Exchange Server 2007
13 2 (0.23%) SharePoint 2013
14 1 (0.12%) Drupal
14 1 (0.12%) SharePoint 2010
Applications
1 330 (38.60%) Microsoft Office
2 35 (4.09%) Microsoft Excel
3 17 (1.99%) Microsoft PowerPoint
4 2 (0.23%) CATIA
4 2 (0.23%) Siemens NX
4 2 (0.23%) Spreadsheet
4 2 (0.23%) Windchill
5 1 (0.12%) Acrobat
5 1 (0.12%) Adobe Creative Suite
5 1 (0.12%) AutoCAD
5 1 (0.12%) Microsoft Project
5 1 (0.12%) MS Visio
5 1 (0.12%) S-PLUS
Business Applications
1 10 (1.17%) Dynamics CRM
2 9 (1.05%) NetSuite
3 8 (0.94%) Dynamics AX
4 7 (0.82%) Cognos TM1
5 6 (0.70%) Eikon
6 5 (0.58%) Infor M3
6 5 (0.58%) Remedy ITSM
7 4 (0.47%) Elite 3E
7 4 (0.47%) Infor CloudSuite Industrial (formerly SyteLine)
8 3 (0.35%) Magento
8 3 (0.35%) SAP Hybris
9 2 (0.23%) Dynamics NAV
9 2 (0.23%) SAP Business One
9 2 (0.23%) SAP ERP
10 1 (0.12%) Academy Housing
10 1 (0.12%) Infor CRM
10 1 (0.12%) MIS ActiveH
10 1 (0.12%) OPENHousing
10 1 (0.12%) SAP MM
10 1 (0.12%) SAP R/3
Cloud Services
1 243 (28.42%) Office 365
2 27 (3.16%) Microsoft Azure
3 11 (1.29%) Mimecast
4 8 (0.94%) Amazon AWS
5 6 (0.70%) SaaS
6 4 (0.47%) Azure Active Directory
7 3 (0.35%) Adobe Creative Cloud
7 3 (0.35%) Amazon EC2
7 3 (0.35%) Amazon S3
7 3 (0.35%) GitHub
7 3 (0.35%) Route 53
8 2 (0.23%) Dropbox
8 2 (0.23%) G Suite
8 2 (0.23%) OneDrive
9 1 (0.12%) Cloud Computing
9 1 (0.12%) Slack
9 1 (0.12%) Yammer
Communications & Networking
1 91 (10.64%) TCP/IP
2 88 (10.29%) LAN
3 72 (8.42%) WAN
4 69 (8.07%) DNS
4 69 (8.07%) Firewall
5 53 (6.20%) DHCP
6 48 (5.61%) VPN
7 33 (3.86%) VoIP
8 26 (3.04%) Skype
8 26 (3.04%) Wi-Fi
9 18 (2.11%) VLAN
10 14 (1.64%) SAN
10 14 (1.64%) Wireless
11 13 (1.52%) Internet
12 11 (1.29%) IP Telephony
13 9 (1.05%) IPsec
14 8 (0.94%) Cisco IOS
15 7 (0.82%) SMS
16 6 (0.70%) Remote Desktop
17 5 (0.58%) WebEx
Database & Business Intelligence
1 104 (12.16%) SQL Server
2 17 (1.99%) SQL Server Reporting Services
3 12 (1.40%) Crystal Reports
4 10 (1.17%) SQL Server Integration Services
5 9 (1.05%) MySQL
6 8 (0.94%) SQL Server Analysis Services
7 6 (0.70%) Oracle Database
7 6 (0.70%) Relational Database
8 5 (0.58%) Oracle Reports
9 3 (0.35%) Amazon RDS
9 3 (0.35%) Microsoft Analysis Services
10 2 (0.23%) GIS
10 2 (0.23%) SAP BW
11 1 (0.12%) Big Data
11 1 (0.12%) Electronic Patient Records
11 1 (0.12%) FileMaker
11 1 (0.12%) SQL Server 2005
11 1 (0.12%) SQL Server 2014
Development Applications
1 3 (0.35%) FrontPage
1 3 (0.35%) JIRA
General
1 90 (10.53%) Finance
2 46 (5.38%) Law
3 44 (5.15%) Manufacturing
4 38 (4.44%) Retail
5 37 (4.33%) Legal
6 15 (1.75%) Banking
7 13 (1.52%) Back Office
7 13 (1.52%) German Language
8 12 (1.40%) Games
9 11 (1.29%) Telecoms
10 9 (1.05%) French Language
11 8 (0.94%) Marketing
12 7 (0.82%) Advertising
13 6 (0.70%) Automotive
13 6 (0.70%) Spanish Language
14 5 (0.58%) Publishing
14 5 (0.58%) Russian Language
15 4 (0.47%) Electronics
15 4 (0.47%) Financial Institution
15 4 (0.47%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 32 (3.74%) .NET
2 16 (1.87%) ASP.NET
3 13 (1.52%) WebSphere MQ
4 12 (1.40%) HTML
5 9 (1.05%) Middleware
6 5 (0.58%) 802.1X
7 4 (0.47%) CSS
7 4 (0.47%) EDI
7 4 (0.47%) LDAP
7 4 (0.47%) Web Services
8 3 (0.35%) Mason
8 3 (0.35%) Spring Boot
8 3 (0.35%) WSH
8 3 (0.35%) XML
9 1 (0.12%) jQuery
9 1 (0.12%) LAMP
9 1 (0.12%) Software Packaging
Miscellaneous
1 46 (5.38%) Analytical Skills
2 36 (4.21%) Driving Licence
3 32 (3.74%) Computer Science
4 28 (3.27%) Self-Motivation
5 25 (2.92%) Data Centre
6 22 (2.57%) Blackberry
7 18 (2.11%) EPoS
7 18 (2.11%) iPad
7 18 (2.11%) Smartphone
7 18 (2.11%) Video Conferencing
8 16 (1.87%) Management Information System
9 14 (1.64%) iPhone
10 8 (0.94%) Hedge funds
11 6 (0.70%) Fat Client
11 6 (0.70%) iSeries
11 6 (0.70%) NHS
11 6 (0.70%) Thin Client
11 6 (0.70%) User Experience
12 5 (0.58%) AS400
12 5 (0.58%) Client/Server
Operating Systems
1 589 (68.89%) Windows
2 282 (32.98%) Windows Server
3 214 (25.03%) Windows 7
4 206 (24.09%) Windows 10
5 130 (15.20%) Windows Server 2012
6 101 (11.81%) Windows Server 2008
7 47 (5.50%) Windows 8
8 41 (4.80%) Linux
9 25 (2.92%) Android
10 23 (2.69%) Windows Server 2003
11 16 (1.87%) Apple iOS
11 16 (1.87%) Windows XP
12 12 (1.40%) Mac OS X
12 12 (1.40%) Unix
13 8 (0.94%) Mac OS
14 5 (0.58%) Red Hat Enterprise Linux
15 4 (0.47%) Oracle Linux
15 4 (0.47%) Ubuntu
16 3 (0.35%) CentOS
16 3 (0.35%) Windows 2000 Server
Processes & Methodologies
1 187 (21.87%) Problem-Solving
2 152 (17.78%) ITIL
3 48 (5.61%) Service Management
4 43 (5.03%) CRM
5 40 (4.68%) Incident Management
6 37 (4.33%) Change Management
7 33 (3.86%) ERP
8 28 (3.27%) Problem Management
9 25 (2.92%) Time Management
10 19 (2.22%) Mentoring
11 18 (2.11%) Document Management
11 18 (2.11%) ITSM
12 17 (1.99%) Agile Software Development
12 17 (1.99%) Asset Management
12 17 (1.99%) ITIL V3
12 17 (1.99%) Service Delivery
13 16 (1.87%) Escalation Management
14 15 (1.75%) Disaster Recovery
14 15 (1.75%) Information Security
15 14 (1.64%) Project Management
Programming Languages
1 173 (20.23%) SQL
2 38 (4.44%) PowerShell
3 31 (3.63%) C#
4 20 (2.34%) JavaScript
5 9 (1.05%) C
5 9 (1.05%) Java
6 6 (0.70%) T-SQL
7 4 (0.47%) C++
7 4 (0.47%) RPG
7 4 (0.47%) VB
8 3 (0.35%) Perl
8 3 (0.35%) PHP
8 3 (0.35%) VBA
8 3 (0.35%) VBScript
9 2 (0.23%) Python
10 1 (0.12%) ABAP
10 1 (0.12%) Bash Shell
10 1 (0.12%) PL/SQL
Qualifications
1 75 (8.77%) Degree
2 46 (5.38%) Microsoft Certification
3 34 (3.98%) MCP
4 25 (2.92%) A+ Certification
5 24 (2.81%) MCSA
6 22 (2.57%) ITIL Certification
7 20 (2.34%) CCNA
7 20 (2.34%) Cisco Certification
7 20 (2.34%) Computer Science Degree
8 12 (1.40%) MCSE
9 11 (1.29%) MCITP
10 9 (1.05%) Network+ Certification
11 6 (0.70%) MCDST
12 4 (0.47%) HND
12 4 (0.47%) ITIL Foundation Certificate
13 3 (0.35%) HNC
13 3 (0.35%) MCTS
13 3 (0.35%) Security Cleared
14 2 (0.23%) CCNP
14 2 (0.23%) Postgraduate
Quality Assurance & Compliance
1 75 (8.77%) SLA
2 13 (1.52%) ISO/IEC 27001
3 4 (0.47%) PCI DSS
4 3 (0.35%) PMO
4 3 (0.35%) QA
5 2 (0.23%) GDPR
5 2 (0.23%) ISO 9001
5 2 (0.23%) ISO/IEC 20000
6 1 (0.12%) Cyber Essentials
6 1 (0.12%) Data Quality
System Software
1 425 (49.71%) Active Directory
2 70 (8.19%) VMware Infrastructure
3 54 (6.32%) Hyper-V
4 15 (1.75%) XenApp
5 8 (0.94%) Virtual Machines
5 8 (0.94%) vSphere
6 7 (0.82%) VMware Workstation
7 5 (0.58%) Terminal Services
7 5 (0.58%) VMware ESXi
8 4 (0.47%) ProxySG
8 4 (0.47%) Snort
8 4 (0.47%) Virtual Servers
9 3 (0.35%) Virtual Desktop
10 2 (0.23%) BitLocker
10 2 (0.23%) XenDesktop
11 1 (0.12%) Cronacle
11 1 (0.12%) Firmware
11 1 (0.12%) KVM
11 1 (0.12%) Microsoft Virtual Server
11 1 (0.12%) Terminal Server
Systems Management
1 66 (7.72%) SCCM
2 17 (1.99%) SCOM
3 12 (1.40%) DameWare
4 8 (0.94%) Oracle Enterprise Manager
5 5 (0.58%) Cisco UCCX
5 5 (0.58%) FortiGate
5 5 (0.58%) Symantec Endpoint Protection
6 4 (0.47%) Failover Clustering
6 4 (0.47%) SCVMM
6 4 (0.47%) Snorby
6 4 (0.47%) Suricata
7 3 (0.35%) HAProxy
7 3 (0.35%) Jamf Pro
7 3 (0.35%) Nagios
8 2 (0.23%) AirWatch
8 2 (0.23%) Microsoft Intune
8 2 (0.23%) Norton AntiVirus
8 2 (0.23%) OfficeScan
8 2 (0.23%) Systems Management Server (SMS)
9 1 (0.12%) Backup Exec
Vendors
1 437 (51.11%) Microsoft
2 129 (15.09%) VMware
3 82 (9.59%) Citrix
4 73 (8.54%) Cisco
5 45 (5.26%) Oracle
6 34 (3.98%) Apple
7 28 (3.27%) SAP
8 21 (2.46%) ServiceNow
9 19 (2.22%) SolarWinds
10 18 (2.11%) Adobe
10 18 (2.11%) HP
10 18 (2.11%) iManage
11 16 (1.87%) Salesforce.com
12 12 (1.40%) Avaya
13 10 (1.17%) IBM
13 10 (1.17%) Remedy
13 10 (1.17%) Veeam
14 9 (1.05%) Sage
15 8 (0.94%) Hummingbird
15 8 (0.94%) Intel