IT Support Analyst Jobs

IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 23 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Jun 2024
Same period 2023 Same period 2022
Rank 473 550 742
Rank change year-on-year +77 +192 -95
Permanent jobs requiring an IT Support Analyst 511 416 593
As % of all permanent jobs advertised in the UK 0.47% 0.45% 0.34%
As % of the Job Titles category 0.49% 0.49% 0.36%
Number of salaries quoted 396 361 539
10th Percentile £24,000 £22,750 £21,250
25th Percentile £26,250 £26,000 £23,725
Median annual salary (50th Percentile) £31,500 £30,000 £28,500
Median % change year-on-year +5.00% +5.26% +0.59%
75th Percentile £37,250 £36,823 £35,000
90th Percentile £43,750 £42,500 £47,500
UK excluding London median annual salary £30,375 £27,500 £26,000
% change year-on-year +10.45% +5.77% +4.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 104,121 84,323 165,675
% of permanent jobs with a recognized job title 94.77% 91.19% 95.89%
Number of salaries quoted 73,469 54,972 85,174
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,603 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,519 £50,296
% change year-on-year -6.58% +6.41% +5.89%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 23 June 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 23 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +109 474 £31,500 +1.61% 24
UK excluding London +53 386 £30,375 +10.45% 24
London +51 113 £36,000 -0.69% 3
South East +16 102 £32,500 +14.04% 8
Work from Home +3 88 £31,500 +5.00% 11
Midlands +8 87 £27,000 +0.46% 2
North of England +29 69 £28,000 +1.82% 4
South West -23 62 £27,000 -6.09% 7
West Midlands +13 47 £32,500 +11.61% 2
East of England +5 42 £28,500 +3.64% 2
East Midlands -7 40 £26,250 -0.94%
Yorkshire +85 35 £30,000 +3.45% 2
North West -25 31 £28,000 +9.80% 2
Scotland -70 24 £33,250 +20.91% 3
North East -16 3 - -
Wales +4 1 - - 1

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 June 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 267 (52.25%) Windows
2 251 (49.12%) Microsoft
3 246 (48.14%) Microsoft 365
4 226 (44.23%) Active Directory
5 150 (29.35%) Social Skills
6 140 (27.40%) Windows 10
7 134 (26.22%) Customer Service
8 121 (23.68%) Azure
9 112 (21.92%) Microsoft Office
9 112 (21.92%) Problem-Solving
10 111 (21.72%) ITIL
11 97 (18.98%) Microsoft Exchange
12 81 (15.85%) Windows Server
13 59 (11.55%) Entra ID
14 56 (10.96%) Firewall
14 56 (10.96%) SCCM
15 55 (10.76%) Degree
16 54 (10.57%) Finance
17 52 (10.18%) VMware
18 49 (9.59%) Service Delivery
19 46 (9.00%) DHCP
20 45 (8.81%) WAN
21 44 (8.61%) Change Management
21 44 (8.61%) Cisco
22 43 (8.41%) DNS
23 42 (8.22%) Analytical Skills
24 40 (7.83%) Service Management
25 39 (7.63%) ITSM
25 39 (7.63%) Law
25 39 (7.63%) LAN

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (18.98%) Microsoft Exchange
2 38 (7.44%) SharePoint
3 4 (0.78%) Exchange Server 2013
3 4 (0.78%) IIS
4 2 (0.39%) Skype for Business
5 1 (0.20%) CMS
5 1 (0.20%) SharePoint 2013
Applications
1 112 (21.92%) Microsoft Office
2 10 (1.96%) Microsoft Excel
3 5 (0.98%) Microsoft PowerPoint
Business Applications
1 5 (0.98%) Dynamics CRM
1 5 (0.98%) Dynamics GP
2 2 (0.39%) Carpe Diem
2 2 (0.39%) Misys Midas
3 1 (0.20%) Elite 3E
3 1 (0.20%) Visualfiles
Cloud Services
1 246 (48.14%) Microsoft 365
2 121 (23.68%) Azure
3 59 (11.55%) Entra ID
4 21 (4.11%) AWS
5 13 (2.54%) OneDrive
6 12 (2.35%) Google Workspace
7 11 (2.15%) Dynamics 365
8 9 (1.76%) Mimecast
8 9 (1.76%) WhatsApp
9 4 (0.78%) Power Platform
10 3 (0.59%) Power Automate
11 2 (0.39%) Snowflake
12 1 (0.20%) Azure Stack
12 1 (0.20%) GCP
12 1 (0.20%) IaaS
12 1 (0.20%) PaaS
12 1 (0.20%) PowerApps
12 1 (0.20%) SaaS
Communications & Networking
1 56 (10.96%) Firewall
2 46 (9.00%) DHCP
3 45 (8.81%) WAN
4 43 (8.41%) DNS
5 39 (7.63%) LAN
6 36 (7.05%) VPN
7 30 (5.87%) VoIP
8 28 (5.48%) Internet
9 25 (4.89%) TCP/IP
10 23 (4.50%) Wi-Fi
11 16 (3.13%) VLAN
12 11 (2.15%) WLAN
13 9 (1.76%) Network Security
13 9 (1.76%) Structured Cabling
14 7 (1.37%) Cisco IOS
15 6 (1.17%) Broadband
15 6 (1.17%) Softphone
16 4 (0.78%) Remote Desktop
16 4 (0.78%) Skype
17 3 (0.59%) WebEx
Database & Business Intelligence
1 16 (3.13%) SQL Server
2 9 (1.76%) SQL Server Reporting Services
3 4 (0.78%) MySQL
4 3 (0.59%) Power BI
5 2 (0.39%) BusinessObjects
Development Applications
1 1 (0.20%) JIRA
General
1 150 (29.35%) Social Skills
2 54 (10.57%) Finance
3 42 (8.22%) Analytical Skills
4 39 (7.63%) Law
5 38 (7.44%) Legal
6 24 (4.70%) Manufacturing
7 17 (3.33%) Telecoms
8 15 (2.94%) Retail
9 11 (2.15%) Inclusion and Diversity
10 10 (1.96%) Automotive
11 8 (1.57%) Banking
11 8 (1.57%) German Language
11 8 (1.57%) Marketing
12 7 (1.37%) Pharmaceutical
13 6 (1.17%) Documentation Skills
14 4 (0.78%) Agriculture
14 4 (0.78%) Organisational Skills
15 3 (0.59%) Advertising
15 3 (0.59%) Multimedia
16 2 (0.39%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (1.17%) HTML
1 6 (1.17%) OLE
2 3 (0.59%) Software Packaging
3 1 (0.20%) .NET
3 1 (0.20%) SAML
Miscellaneous
1 24 (4.70%) Fat Client
1 24 (4.70%) Thin Client
2 18 (3.52%) Driving Licence
3 16 (3.13%) Self-Motivation
3 16 (3.13%) Video Conferencing
4 11 (2.15%) Onboarding
5 7 (1.37%) Educational Technology
5 7 (1.37%) Replication
6 6 (1.17%) iPhone
6 6 (1.17%) Smartphone
7 5 (0.98%) iPad
8 4 (0.78%) EPoS
8 4 (0.78%) Life Science
8 4 (0.78%) Management Information System
9 3 (0.59%) Blackberry
9 3 (0.59%) CCTV
9 3 (0.59%) CMDB
9 3 (0.59%) Media Streaming
10 2 (0.39%) Enterprise Software
10 2 (0.39%) Robotics
Operating Systems
1 267 (52.25%) Windows
2 140 (27.40%) Windows 10
3 81 (15.85%) Windows Server
4 36 (7.05%) Apple iOS
5 29 (5.68%) Android
6 27 (5.28%) Windows Server 2019
7 26 (5.09%) Linux
8 22 (4.31%) Mac OS
9 13 (2.54%) Windows 7
10 10 (1.96%) Windows Server 2012
11 9 (1.76%) Windows Server 2016
12 6 (1.17%) Mac OS X
13 3 (0.59%) Unix
14 1 (0.20%) VMS
14 1 (0.20%) Windows 8
14 1 (0.20%) Windows Mobile
Processes & Methodologies
1 134 (26.22%) Customer Service
2 112 (21.92%) Problem-Solving
3 111 (21.72%) ITIL
4 49 (9.59%) Service Delivery
5 44 (8.61%) Change Management
6 40 (7.83%) Service Management
7 39 (7.63%) ITSM
8 37 (7.24%) Agile
9 33 (6.46%) Asset Management
9 33 (6.46%) Incident Management
10 30 (5.87%) Continuous Improvement
11 27 (5.28%) Cybersecurity
12 23 (4.50%) Problem Management
13 20 (3.91%) Project Planning
14 16 (3.13%) Mobile Device Management
15 15 (2.94%) Document Management
16 14 (2.74%) Information Security
17 13 (2.54%) Computer Science
17 13 (2.54%) ERP
18 12 (2.35%) CRM
Programming Languages
1 15 (2.94%) SQL
2 7 (1.37%) PowerShell
3 5 (0.98%) Bash
4 4 (0.78%) Java
4 4 (0.78%) PHP
5 3 (0.59%) C#
6 2 (0.39%) VBA
7 1 (0.20%) C
7 1 (0.20%) COBOL
Qualifications
1 55 (10.76%) Degree
2 18 (3.52%) Microsoft Certification
3 17 (3.33%) A+ Certification
4 11 (2.15%) Computer Science Degree
4 11 (2.15%) Security Cleared
5 9 (1.76%) AWS Certification
6 7 (1.37%) MCP
6 7 (1.37%) SC Cleared
7 6 (1.17%) MCITP
8 4 (0.78%) Azure Certification
8 4 (0.78%) DBS Check
8 4 (0.78%) ITIL Certification
8 4 (0.78%) ITIL Foundation Certificate
8 4 (0.78%) MCSE
9 3 (0.59%) CCNA
9 3 (0.59%) Cisco Certification
10 1 (0.20%) CompTIA Security+
10 1 (0.20%) Network+ Certification
Quality Assurance & Compliance
1 37 (7.24%) SLA
2 17 (3.33%) Cyber Essentials
3 10 (1.96%) ISO/IEC 27001
4 6 (1.17%) Sarbanes-Oxley
5 2 (0.39%) PMO
6 1 (0.20%) Accessibility
6 1 (0.20%) Cyber Essentials PLUS
6 1 (0.20%) GDPR
System Software
1 226 (44.23%) Active Directory
2 34 (6.65%) VMware Infrastructure
3 24 (4.70%) Virtual Desktop
4 10 (1.96%) Hyper-V
5 2 (0.39%) VMware ESXi
6 1 (0.20%) Virtual Machines
Systems Management
1 56 (10.96%) SCCM
2 27 (5.28%) Microsoft Intune
3 19 (3.72%) Jamf Pro
4 8 (1.57%) PaperCut
5 5 (0.98%) Systems Management Server (SMS)
6 4 (0.78%) WhatsUp Gold
7 3 (0.59%) FortiGate
8 2 (0.39%) AirWatch
8 2 (0.39%) Progress Chef
8 2 (0.39%) WSUS
9 1 (0.20%) MobiControl
9 1 (0.20%) Single Sign-On
Vendors
1 251 (49.12%) Microsoft
2 52 (10.18%) VMware
3 44 (8.61%) Cisco
4 34 (6.65%) Citrix
5 20 (3.91%) Apple
6 18 (3.52%) ServiceNow
7 17 (3.33%) iManage
8 12 (2.35%) Veeam
9 11 (2.15%) Adobe
9 11 (2.15%) Avaya
9 11 (2.15%) Meraki
10 10 (1.96%) Canon
11 9 (1.76%) Dell
12 8 (1.57%) Bloomberg
12 8 (1.57%) Palo Alto
13 7 (1.37%) BT
13 7 (1.37%) Google
13 7 (1.37%) HP
14 5 (0.98%) Sage
14 5 (0.98%) SAP