Period
to 10 August 2020

The median annual salary for an IT Support Analyst was £26,000 in advertised job vacancies during the 6 months to 10 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 580 487 526
Rank change year-on-year -93 +39 -30
Permanent jobs requiring an IT Support Analyst 201 825 901
As % of all permanent jobs advertised in the UK 0.31% 0.57% 0.53%
As % of the Job Titles category 0.33% 0.60% 0.55%
Number of salaries quoted 187 771 812
Median annual salary £26,000 £27,000 £26,000
Median salary % change year-on-year -3.70% +3.85% -3.70%
10th Percentile £20,250 £19,500 £19,500
90th Percentile £44,500 £38,750 £37,500
UK excluding London median annual salary £24,000 £26,000 £25,000
% change year-on-year -7.69% +4.00% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 61,042 137,715 164,960
% of permanent IT jobs with a recognized job title 94.91% 95.86% 96.18%
Number of salaries quoted 49,167 109,974 133,004
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,950 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 10 August 2020.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -80 183 £26,500 -1.85% 27
UK excluding London -3 142 £24,000 -7.69% 25
London -8 56 £37,500 +27.12% 3
North of England +102 32 £24,000 -4.00% 4
South East +3 31 £26,500 +0.70% 4
Midlands +70 26 £23,500 -7.84% 9
East of England +63 25 £25,000 -7.41% 3
Yorkshire +121 17 £25,000 +0.81% 1
West Midlands +83 17 £23,000 -10.68% 5
North West +107 14 £22,500 -13.46% 2
South West +70 13 £24,000 -7.69% 4
Scotland +87 12 £19,500 -23.53% 1
East Midlands +53 9 £24,000 -5.88% 4
Work from Home +75 5 £25,723 -26.51% 3
Wales +29 3 £29,000 +26.09%
North East +18 1 £20,000 -16.67% 1

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 10 August 2020, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 127 (63.18%) Windows
2 87 (43.28%) Active Directory
3 80 (39.80%) Microsoft
4 79 (39.30%) Office 365
5 58 (28.86%) Windows 10
6 54 (26.87%) Windows Server
7 46 (22.89%) Microsoft Office
8 40 (19.90%) ITIL
9 38 (18.91%) SQL
10 29 (14.43%) SCCM
11 28 (13.93%) Windows 7
12 24 (11.94%) Citrix
12 24 (11.94%) Finance
12 24 (11.94%) VMware
13 21 (10.45%) PowerShell
13 21 (10.45%) Problem-Solving
14 20 (9.95%) TCP/IP
15 19 (9.45%) MS Exchange
15 19 (9.45%) Windows Server 2016
16 18 (8.96%) Windows Server 2012
16 18 (8.96%) Degree
16 18 (8.96%) Azure
16 18 (8.96%) LAN
17 16 (7.96%) Apple
17 16 (7.96%) Service Management
18 15 (7.46%) Self-Motivation
19 14 (6.97%) Incident Management
19 14 (6.97%) WAN
19 14 (6.97%) Microsoft Certification
19 14 (6.97%) SQL Server

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (9.45%) MS Exchange
2 9 (4.48%) SharePoint
3 7 (3.48%) Exchange Server 2010
4 2 (1.00%) IIS
5 1 (0.50%) Tomcat
Applications
1 46 (22.89%) Microsoft Office
2 13 (6.47%) Microsoft Excel
3 6 (2.99%) Microsoft PowerPoint
4 1 (0.50%) Adobe Creative Suite
Cloud Services
1 79 (39.30%) Office 365
2 18 (8.96%) Azure
3 10 (4.98%) AWS
4 5 (2.49%) SaaS
5 4 (1.99%) IaaS
5 4 (1.99%) PaaS
6 2 (1.00%) Azure Active Directory
6 2 (1.00%) GCP
6 2 (1.00%) Mimecast
6 2 (1.00%) Power Platform
7 1 (0.50%) Google Analytics
7 1 (0.50%) PowerApps
Communications & Networking
1 20 (9.95%) TCP/IP
2 18 (8.96%) LAN
3 14 (6.97%) WAN
4 12 (5.97%) VoIP
5 10 (4.98%) DNS
6 9 (4.48%) Firewall
7 8 (3.98%) DHCP
7 8 (3.98%) VPN
8 6 (2.99%) Wireless
9 5 (2.49%) DPNSS
9 5 (2.49%) QSIG
10 4 (1.99%) Wi-Fi
11 3 (1.49%) Remote Desktop
11 3 (1.49%) SAN
11 3 (1.49%) Skype
12 2 (1.00%) Extranet
12 2 (1.00%) HTTP
12 2 (1.00%) Intranet
12 2 (1.00%) SMTP
12 2 (1.00%) Wireshark
Database & Business Intelligence
1 14 (6.97%) SQL Server
2 10 (4.98%) MySQL
3 4 (1.99%) Qlik Sense
4 2 (1.00%) Power BI
4 2 (1.00%) Relational Database
5 1 (0.50%) Informix
5 1 (0.50%) Oracle Reports
5 1 (0.50%) PostgreSQL
5 1 (0.50%) QlikView
5 1 (0.50%) SQL Server Integration Services
5 1 (0.50%) SQL Server Reporting Services
Development Applications
1 4 (1.99%) JIRA
2 1 (0.50%) Git (software)
2 1 (0.50%) Octopus Deploy
2 1 (0.50%) SQL Server Management Studio (SSMS)
2 1 (0.50%) TeamCity
2 1 (0.50%) Visual Studio
General
1 24 (11.94%) Finance
2 10 (4.98%) Law
3 8 (3.98%) Legal
4 7 (3.48%) Retail
5 6 (2.99%) Public Sector
5 6 (2.99%) Telecoms
6 5 (2.49%) Banking
6 5 (2.49%) Financial Institution
6 5 (2.49%) Manufacturing
7 4 (1.99%) Mandarin Language
7 4 (1.99%) Marketing
8 3 (1.49%) German Language
9 2 (1.00%) Investment Banking
9 2 (1.00%) Multimedia
10 1 (0.50%) Automotive
10 1 (0.50%) Billing
10 1 (0.50%) Housing Association
10 1 (0.50%) Local Government
Libraries, Frameworks & Software Standards
1 5 (2.49%) .NET
2 3 (1.49%) ASP.NET
3 2 (1.00%) CSS
3 2 (1.00%) HTML
3 2 (1.00%) REST
3 2 (1.00%) SOAP
4 1 (0.50%) FIX Protocol
4 1 (0.50%) Oracle Fusion
4 1 (0.50%) Spring
4 1 (0.50%) Web Services
4 1 (0.50%) XML
Miscellaneous
1 15 (7.46%) Self-Motivation
2 11 (5.47%) Analytical Skills
3 9 (4.48%) Driving Licence
4 7 (3.48%) Management Information System
5 5 (2.49%) iPhone
5 5 (2.49%) Replication
6 4 (1.99%) Video Conferencing
7 3 (1.49%) CMDB
7 3 (1.49%) iPad
7 3 (1.49%) Smartphone
8 2 (1.00%) Blackberry
8 2 (1.00%) Client/Server
8 2 (1.00%) Clustering
8 2 (1.00%) Data Centre
8 2 (1.00%) Distributed Denial-of-Service
8 2 (1.00%) Private Cloud
8 2 (1.00%) Security Operations Centre
9 1 (0.50%) Eurex
9 1 (0.50%) Marketing Technology
9 1 (0.50%) Public Cloud
Operating Systems
1 127 (63.18%) Windows
2 58 (28.86%) Windows 10
3 54 (26.87%) Windows Server
4 28 (13.93%) Windows 7
5 19 (9.45%) Windows Server 2016
6 18 (8.96%) Windows Server 2012
7 10 (4.98%) Linux
8 6 (2.99%) Android
8 6 (2.99%) Apple iOS
8 6 (2.99%) Windows Server 2008
9 4 (1.99%) Windows 8
10 3 (1.49%) Windows Server 2019
11 2 (1.00%) Mac OS
11 2 (1.00%) Mac OS X
12 1 (0.50%) CentOS
12 1 (0.50%) Mac OS X Server
12 1 (0.50%) Red Hat Enterprise Linux
12 1 (0.50%) Ubuntu
Processes & Methodologies
1 40 (19.90%) ITIL
2 21 (10.45%) Problem-Solving
3 16 (7.96%) Service Management
4 14 (6.97%) Incident Management
5 12 (5.97%) Agile Software Development
5 12 (5.97%) Mobile Device Management
6 11 (5.47%) Root Cause Analysis
7 10 (4.98%) Time Management
7 10 (4.98%) User Acceptance Testing
8 9 (4.48%) Information Security
9 8 (3.98%) Data Security
9 8 (3.98%) Document Management
9 8 (3.98%) ITSM
9 8 (3.98%) Migration
10 7 (3.48%) Problem Management
11 6 (2.99%) Change Management
11 6 (2.99%) Continuous Improvement
11 6 (2.99%) Continuous Improvement Process
11 6 (2.99%) Disaster Recovery
11 6 (2.99%) Workflow
Programming Languages
1 38 (18.91%) SQL
2 21 (10.45%) PowerShell
3 7 (3.48%) T-SQL
3 7 (3.48%) VBA
4 5 (2.49%) C#
4 5 (2.49%) PHP
5 4 (1.99%) Java
6 3 (1.49%) VBScript
7 2 (1.00%) JavaScript
7 2 (1.00%) Python
8 1 (0.50%) C
8 1 (0.50%) R
Qualifications
1 18 (8.96%) Degree
2 14 (6.97%) Microsoft Certification
3 8 (3.98%) MCP
4 7 (3.48%) MCSA
5 6 (2.99%) MCSE
6 3 (1.49%) ITIL Certification
7 2 (1.00%) CCNA
7 2 (1.00%) Cisco Certification
7 2 (1.00%) Security Cleared
8 1 (0.50%) A+ Certification
8 1 (0.50%) BPSS Clearance
8 1 (0.50%) DBS Check
8 1 (0.50%) MCDST
8 1 (0.50%) SC Cleared
Quality Assurance & Compliance
1 13 (6.47%) SLA
System Software
1 87 (43.28%) Active Directory
2 9 (4.48%) Hyper-V
3 8 (3.98%) VMware Infrastructure
4 2 (1.00%) VMware Server
4 2 (1.00%) vSphere
4 2 (1.00%) XenApp
5 1 (0.50%) BitLocker
5 1 (0.50%) Firmware
5 1 (0.50%) Virtual Servers
Systems Management
1 29 (14.43%) SCCM
2 6 (2.99%) WSUS
3 3 (1.49%) AirWatch
3 3 (1.49%) Control-M
3 3 (1.49%) Nagios
4 2 (1.00%) Microsoft Intune
4 2 (1.00%) Nessus
5 1 (0.50%) McAfee ePO
Vendors
1 80 (39.80%) Microsoft
2 24 (11.94%) Citrix
2 24 (11.94%) VMware
3 16 (7.96%) Apple
4 9 (4.48%) ServiceNow
5 7 (3.48%) Cisco
5 7 (3.48%) Oracle
6 6 (2.99%) Salesforce.com
7 5 (2.49%) Google
8 4 (1.99%) Aderant
8 4 (1.99%) iManage
8 4 (1.99%) Veeam
9 3 (1.49%) Intapp
9 3 (1.49%) McAfee
9 3 (1.49%) Mitel
9 3 (1.49%) Sophos
10 2 (1.00%) BMC
10 2 (1.00%) Facebook
10 2 (1.00%) IBM
10 2 (1.00%) MobileIron