Period
to 20 November 2019

The median annual salary for an IT Support Analyst was £27,000 in advertised job vacancies during the 6 months to 20 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 473 503 497
Rank change year-on-year +30 -6 -7
Permanent jobs requiring an IT Support Analyst 758 905 1,058
As % of all permanent IT jobs advertised in the UK 0.56% 0.55% 0.59%
As % of the Job Titles category 0.58% 0.58% 0.61%
Number of salaries quoted 691 824 900
UK median annual salary £27,000 £26,500 £26,000
Median salary % change year-on-year +1.89% +1.92% -3.70%
10th Percentile £20,000 £19,500 £19,125
90th Percentile £38,750 £37,500 £38,750
UK excluding London median annual salary £26,000 £25,000 £24,000
% change year-on-year +4.00% +4.17% -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,415 156,401 172,724
% of permanent IT jobs with a recognized job title 95.59% 95.87% 96.00%
Number of salaries quoted 104,392 125,963 138,601
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 6 months to 20 November 2019.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 694 £27,000 +1.89% 157
UK excluding London -7 428 £26,000 +4.00% 127
London +67 306 £29,500 -1.67% 42
South East +58 192 £26,750 +9.18% 38
North of England -2 62 £22,500 -10.00% 29
Midlands +3 58 £25,000 -3.85% 15
South West -21 40 £26,500 +12.77% 15
West Midlands +24 38 £25,000 -3.85% 11
East of England +42 36 £31,059 +8.03% 18
North West +12 30 £23,000 -8.00% 12
Scotland +26 27 £26,000 +4.00% 6
Yorkshire +5 22 £23,390 -6.44% 14
East Midlands -1 20 £25,000 -3.85% 4
North East +17 10 £21,750 +8.75% 3
Wales -6 9 £23,000 +4.55% 6
Northern Ireland +8 4 £23,250 -5.10%

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2019, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 570 (75.20%) Windows
2 459 (60.55%) Active Directory
3 370 (48.81%) Microsoft
4 330 (43.54%) Office 365
5 261 (34.43%) Microsoft Office
6 237 (31.27%) Windows Server
7 235 (31.00%) Windows 10
8 200 (26.39%) Windows 7
9 156 (20.58%) VMware
10 140 (18.47%) MS Exchange
11 138 (18.21%) ITIL
12 113 (14.91%) LAN
13 102 (13.46%) WAN
14 98 (12.93%) Finance
15 94 (12.40%) Firewall
15 94 (12.40%) Windows Server 2012
16 92 (12.14%) VMware Infrastructure
17 91 (12.01%) Problem-Solving
18 89 (11.74%) SQL
19 88 (11.61%) TCP/IP
20 85 (11.21%) Citrix
21 76 (10.03%) Degree
22 75 (9.89%) DNS
23 69 (9.10%) DHCP
23 69 (9.10%) Azure
23 69 (9.10%) SCCM
24 64 (8.44%) Hyper-V
25 62 (8.18%) Android
26 60 (7.92%) Cisco
27 59 (7.78%) Law

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 140 (18.47%) MS Exchange
2 45 (5.94%) SharePoint
3 39 (5.15%) Skype for Business
4 33 (4.35%) Exchange Server 2010
5 22 (2.90%) Exchange Server 2013
6 9 (1.19%) IIS
7 5 (0.66%) CMS
7 5 (0.66%) IBM Notes
8 4 (0.53%) Blackberry Enterprise Server
9 2 (0.26%) Alfresco
9 2 (0.26%) Confluence
9 2 (0.26%) Exchange Server 2003
10 1 (0.13%) Exchange Server 2007
10 1 (0.13%) JBoss
10 1 (0.13%) SAS
10 1 (0.13%) SharePoint 2013
10 1 (0.13%) Tomcat
Applications
1 261 (34.43%) Microsoft Office
2 54 (7.12%) Microsoft Excel
3 30 (3.96%) Microsoft PowerPoint
4 2 (0.26%) Acrobat
4 2 (0.26%) Adobe Creative Suite
4 2 (0.26%) Notepad++
5 1 (0.13%) Adobe Illustrator
5 1 (0.13%) AutoCAD
5 1 (0.13%) InDesign
5 1 (0.13%) MS Visio
5 1 (0.13%) Photoshop
5 1 (0.13%) SOLIDWORKS
5 1 (0.13%) SPSS
Business Applications
1 5 (0.66%) Elite 3E
2 4 (0.53%) Dynamics CRM
2 4 (0.53%) Dynamics NAV
3 3 (0.40%) Dynamics AX
4 2 (0.26%) Salesforce.com CRM
5 1 (0.13%) Carpe Diem
5 1 (0.13%) Exchequer
5 1 (0.13%) Eze OMS
5 1 (0.13%) SAP Business One
5 1 (0.13%) Visualfiles
Cloud Services
1 330 (43.54%) Office 365
2 69 (9.10%) Azure
3 27 (3.56%) AWS
4 14 (1.85%) OneDrive
5 9 (1.19%) Azure Active Directory
6 7 (0.92%) G Suite
6 7 (0.92%) Mimecast
7 6 (0.79%) SaaS
8 4 (0.53%) Cloud Computing
8 4 (0.53%) Dynamics 365
8 4 (0.53%) Serverless
9 2 (0.26%) Adobe Creative Cloud
9 2 (0.26%) Power Platform
10 1 (0.13%) Dropbox
10 1 (0.13%) GCP
10 1 (0.13%) PowerApps
10 1 (0.13%) Yammer
Communications & Networking
1 113 (14.91%) LAN
2 102 (13.46%) WAN
3 94 (12.40%) Firewall
4 88 (11.61%) TCP/IP
5 75 (9.89%) DNS
6 69 (9.10%) DHCP
7 55 (7.26%) VoIP
8 46 (6.07%) Skype
9 36 (4.75%) VPN
10 34 (4.49%) Wireless
11 24 (3.17%) Remote Desktop
11 24 (3.17%) Wi-Fi
12 21 (2.77%) VLAN
13 18 (2.37%) Internet
14 11 (1.45%) SAN
15 10 (1.32%) Network Security
15 10 (1.32%) SMTP
16 9 (1.19%) NAS
17 8 (1.06%) Intranet
18 7 (0.92%) IP Telephony
Database & Business Intelligence
1 40 (5.28%) SQL Server
2 7 (0.92%) MySQL
3 4 (0.53%) Crystal Reports
3 4 (0.53%) SQL Server 2008
4 3 (0.40%) MS Access
5 2 (0.26%) Data Warehouse
5 2 (0.26%) SQL Server 2012
6 1 (0.13%) Amazon RDS
6 1 (0.13%) Oracle Database
6 1 (0.13%) Oracle Smart View
6 1 (0.13%) Power BI
6 1 (0.13%) QlikView
6 1 (0.13%) RDBMS
6 1 (0.13%) Relational Database
6 1 (0.13%) SQL Server 2005
6 1 (0.13%) SQL Server 2014
6 1 (0.13%) SQL Server 2016
6 1 (0.13%) SQL Server 2017
6 1 (0.13%) SQL Server 2019
6 1 (0.13%) SQL Server Reporting Services
Development Applications
1 3 (0.40%) Bitbucket
2 2 (0.26%) JIRA
3 1 (0.13%) Ant
3 1 (0.13%) Atlassian Bamboo
3 1 (0.13%) Maven
3 1 (0.13%) MSI
3 1 (0.13%) Subversion
3 1 (0.13%) Visual Studio
General
1 98 (12.93%) Finance
2 59 (7.78%) Law
3 33 (4.35%) Legal
4 18 (2.37%) Retail
5 15 (1.98%) Marketing
5 15 (1.98%) Telecoms
6 11 (1.45%) Banking
6 11 (1.45%) Manufacturing
7 10 (1.32%) Public Sector
8 8 (1.06%) Publishing
9 7 (0.92%) Housing Association
10 5 (0.66%) German Language
11 4 (0.53%) Aerospace
11 4 (0.53%) Electronics
11 4 (0.53%) French Language
12 3 (0.40%) Advertising
12 3 (0.40%) Social Housing
13 2 (0.26%) Automotive
13 2 (0.26%) General Ledger
13 2 (0.26%) Retail Banking
Libraries, Frameworks & Software Standards
1 6 (0.79%) COM
1 6 (0.79%) HTML
2 5 (0.66%) .NET
3 4 (0.53%) ASP.NET
4 3 (0.40%) CSS
4 3 (0.40%) EDI
4 3 (0.40%) Middleware
5 2 (0.26%) LDAP
5 2 (0.26%) Spring
5 2 (0.26%) Velocity
5 2 (0.26%) Web Services
5 2 (0.26%) XML
5 2 (0.26%) XMPP
6 1 (0.13%) FIX Protocol
6 1 (0.13%) J2EE
6 1 (0.13%) JSP
6 1 (0.13%) Struts
Miscellaneous
1 40 (5.28%) iPhone
2 33 (4.35%) Video Conferencing
3 31 (4.09%) Driving Licence
4 30 (3.96%) Self-Motivation
5 26 (3.43%) Analytical Skills
6 23 (3.03%) Management Information System
7 22 (2.90%) Smartphone
8 20 (2.64%) Blackberry
9 11 (1.45%) Data Centre
10 9 (1.19%) Replication
10 9 (1.19%) User Experience
11 7 (0.92%) EPoS
11 7 (0.92%) iPad
12 5 (0.66%) Client/Server
12 5 (0.66%) FMCG
13 4 (0.53%) Equities
13 4 (0.53%) Foreign Exchange (FX)
13 4 (0.53%) Mobile App
14 3 (0.40%) Enterprise Software
14 3 (0.40%) Handset
Operating Systems
1 570 (75.20%) Windows
2 237 (31.27%) Windows Server
3 235 (31.00%) Windows 10
4 200 (26.39%) Windows 7
5 94 (12.40%) Windows Server 2012
6 62 (8.18%) Android
7 56 (7.39%) Windows Server 2008
8 49 (6.46%) Linux
9 43 (5.67%) Windows 8
10 38 (5.01%) Apple iOS
11 21 (2.77%) Unix
12 19 (2.51%) Mac OS
13 18 (2.37%) Windows Vista
14 11 (1.45%) Mac OS X
14 11 (1.45%) Red Hat Enterprise Linux
14 11 (1.45%) Windows XP
15 6 (0.79%) Windows Server 2003
16 1 (0.13%) Ubuntu
16 1 (0.13%) Windows Mobile
Processes & Methodologies
1 138 (18.21%) ITIL
2 91 (12.01%) Problem-Solving
3 43 (5.67%) Time Management
4 36 (4.75%) Incident Management
5 34 (4.49%) CRM
6 25 (3.30%) Service Management
7 24 (3.17%) Service Delivery
8 23 (3.03%) Mobile Device Management
9 22 (2.90%) Mentoring
10 21 (2.77%) ITSM
11 20 (2.64%) Patch Management
12 19 (2.51%) Cybersecurity
13 18 (2.37%) Computer Science
13 18 (2.37%) ITIL V3
14 16 (2.11%) Asset Management
14 16 (2.11%) Change Management
14 16 (2.11%) Problem Management
15 14 (1.85%) Fintech
16 13 (1.72%) High Availability
16 13 (1.72%) Ticket Management
Programming Languages
1 89 (11.74%) SQL
2 33 (4.35%) PowerShell
3 9 (1.19%) Java
4 8 (1.06%) Python
4 8 (1.06%) T-SQL
5 6 (0.79%) Bash Shell
6 5 (0.66%) C#
7 4 (0.53%) JavaScript
7 4 (0.53%) Perl
7 4 (0.53%) VB
8 3 (0.40%) VBA
9 2 (0.26%) VBScript
10 1 (0.13%) C
10 1 (0.13%) C++
10 1 (0.13%) R
10 1 (0.13%) Shell Script
Qualifications
1 76 (10.03%) Degree
2 50 (6.60%) Microsoft Certification
3 36 (4.75%) MCSE
4 24 (3.17%) MCP
5 22 (2.90%) MCSA
6 16 (2.11%) CCNA
6 16 (2.11%) Cisco Certification
7 12 (1.58%) DBS Check
8 9 (1.19%) MCDST
9 8 (1.06%) Security Cleared
10 6 (0.79%) A+ Certification
10 6 (0.79%) Master's Degree
11 5 (0.66%) ITIL Certification
12 4 (0.53%) HND
12 4 (0.53%) MCITP
13 3 (0.40%) CCNP
14 2 (0.26%) CCA
14 2 (0.26%) CCENT
14 2 (0.26%) MCSD
14 2 (0.26%) PhD
Quality Assurance & Compliance
1 54 (7.12%) SLA
2 4 (0.53%) Cyber Essentials
2 4 (0.53%) GDPR
2 4 (0.53%) ISO/IEC 27001
3 3 (0.40%) PCI DSS
4 2 (0.26%) Data Quality
4 2 (0.26%) ISO 9001
5 1 (0.13%) ISO 22301
5 1 (0.13%) ISO/IEC 20000
5 1 (0.13%) PMO
5 1 (0.13%) QA
System Software
1 459 (60.55%) Active Directory
2 92 (12.14%) VMware Infrastructure
3 64 (8.44%) Hyper-V
4 10 (1.32%) Terminal Services
5 8 (1.06%) Virtual Machines
5 8 (1.06%) XenApp
6 7 (0.92%) vSphere
7 6 (0.79%) VMware ESXi
7 6 (0.79%) XenDesktop
8 5 (0.66%) Docker
8 5 (0.66%) Virtual Servers
9 3 (0.40%) Virtual Desktop
9 3 (0.40%) VMware Workstation
10 1 (0.13%) Cronacle
10 1 (0.13%) DFS Replication
10 1 (0.13%) Microsoft Virtual Server
10 1 (0.13%) NFS
10 1 (0.13%) Terminal Server
Systems Management
1 69 (9.10%) SCCM
2 17 (2.24%) Microsoft Intune
3 8 (1.06%) WSUS
4 7 (0.92%) Backup Exec
5 5 (0.66%) Kubernetes
6 3 (0.40%) AirWatch
6 3 (0.40%) Ansible
6 3 (0.40%) Norton AntiVirus
6 3 (0.40%) Symantec Endpoint Protection
7 2 (0.26%) HP Data Protector
7 2 (0.26%) Jamf Pro
7 2 (0.26%) PaperCut
7 2 (0.26%) Perfmon
7 2 (0.26%) SCOM
7 2 (0.26%) WMI
8 1 (0.13%) Cisco CUCM
8 1 (0.13%) McAfee ePO
8 1 (0.13%) Microsoft Clustering
8 1 (0.13%) vCenter Server
8 1 (0.13%) XenMobile
Vendors
1 370 (48.81%) Microsoft
2 156 (20.58%) VMware
3 85 (11.21%) Citrix
4 60 (7.92%) Cisco
5 39 (5.15%) Apple
6 20 (2.64%) iManage
7 18 (2.37%) ServiceNow
8 16 (2.11%) Veeam
9 11 (1.45%) HP
9 11 (1.45%) Red Hat
9 11 (1.45%) Salesforce.com
10 10 (1.32%) Bloomberg
11 9 (1.19%) Adobe
11 9 (1.19%) Mitel
11 9 (1.19%) Symantec
12 7 (0.92%) Avaya
12 7 (0.92%) Dell
12 7 (0.92%) IBM
12 7 (0.92%) NetApp
13 6 (0.79%) Oracle