Period
to 24 September 2018

The median annual salary for an IT Support Analyst was £26,225 in advertised job vacancies during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 527 473 488
Rank change year-on-year -54 +15 +87
Permanent jobs requiring an IT Support Analyst 856 1,055 1,131
As % of all permanent IT jobs advertised in the UK 0.51% 0.60% 0.59%
As % of the Job Titles category 0.54% 0.63% 0.61%
Number of salaries quoted 775 908 1,077
UK median annual salary £26,225 £26,500 £27,000
Median salary % change year-on-year -1.04% -1.85% +8.00%
10th Percentile £19,250 £19,250 £19,750
90th Percentile £37,500 £38,750 £38,750
UK excluding London median annual salary £25,000 £24,000 £25,000
% change year-on-year +4.17% -4.00% +6.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 159,874 167,577 186,122
% of permanent IT jobs with a recognized job title 96.02% 95.99% 96.57%
Number of salaries quoted 128,822 134,320 156,383
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 6 months to 24 September 2018.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 800 £26,500 - 67
UK excluding London -25 552 £25,000 +4.17% 55
London -59 283 £28,500 -5.00% 17
South East -37 193 £24,500 +2.08% 11
Midlands +49 113 £26,000 +13.04% 9
North of England -12 105 £25,000 +6.38% 12
West Midlands +35 64 £26,000 +13.04% 7
North West +22 64 £25,000 +7.53% 4
South West +8 59 £23,000 -1.08% 12
East of England -10 50 £26,500 -1.85% 6
East Midlands +22 49 £25,000 +9.89% 2
Yorkshire -25 29 £25,000 +4.17% 4
Scotland +1 16 £27,500 +14.58% 3
Wales +6 14 £22,000 -5.38% 2
North East -2 12 £20,000 -4.35% 4
Channel Islands -9 4 £29,500 -9.23%
Northern Ireland - 1 £24,500 -
Isle of Man - 1 £32,500 -

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 600 (70.09%) Windows
2 467 (54.56%) Active Directory
3 394 (46.03%) Microsoft
4 325 (37.97%) Microsoft Office
5 271 (31.66%) Office 365
6 265 (30.96%) Windows 10
7 264 (30.84%) Windows 7
8 261 (30.49%) Windows Server
9 170 (19.86%) ITIL
10 153 (17.87%) Problem-Solving
11 139 (16.24%) VMware
12 135 (15.77%) Windows Server 2012
13 118 (13.79%) MS Exchange
14 107 (12.50%) SQL
15 100 (11.68%) Citrix
16 99 (11.57%) Firewall
17 97 (11.33%) Finance
18 86 (10.05%) TCP/IP
19 85 (9.93%) Cisco
19 85 (9.93%) VMware Infrastructure
20 84 (9.81%) Windows Server 2008
21 77 (9.00%) SLA
22 75 (8.76%) Degree
23 72 (8.41%) Microsoft Certification
24 71 (8.29%) LAN
25 69 (8.06%) SQL Server
26 68 (7.94%) Service Management
27 64 (7.48%) Linux
28 63 (7.36%) DNS
28 63 (7.36%) Windows 8

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 118 (13.79%) MS Exchange
2 56 (6.54%) SharePoint
3 26 (3.04%) Exchange Server 2010
4 24 (2.80%) IIS
5 21 (2.45%) Exchange Server 2013
6 20 (2.34%) Skype for Business
7 14 (1.64%) SharePoint 2013
8 8 (0.93%) Tomcat
9 5 (0.58%) JBoss
10 4 (0.47%) SharePoint 2010
10 4 (0.47%) WebSphere
11 3 (0.35%) Apache
11 3 (0.35%) CMS
11 3 (0.35%) WebLogic
12 2 (0.23%) Blackberry Enterprise Server
12 2 (0.23%) Exchange Server 2007
13 1 (0.12%) WebSphere Application Server
Applications
1 325 (37.97%) Microsoft Office
2 33 (3.86%) Microsoft Excel
3 14 (1.64%) Microsoft PowerPoint
4 2 (0.23%) CATIA
4 2 (0.23%) Microsoft Project
4 2 (0.23%) PTC Creo
5 1 (0.12%) Acrobat
5 1 (0.12%) Adobe Creative Suite
5 1 (0.12%) AutoCAD
5 1 (0.12%) MS Visio
5 1 (0.12%) Spreadsheet
Business Applications
1 6 (0.70%) Cognos TM1
1 6 (0.70%) Dynamics CRM
2 5 (0.58%) NetSuite
3 4 (0.47%) Dynamics AX
3 4 (0.47%) Remedy ITSM
4 3 (0.35%) Dynamics NAV
4 3 (0.35%) SAP Business One
4 3 (0.35%) SAP R/3
5 2 (0.23%) Sage 200
5 2 (0.23%) SAP ERP
5 2 (0.23%) Teamcenter
6 1 (0.12%) Aareon QL
6 1 (0.12%) Epicor Tropos
6 1 (0.12%) MIS ActiveH
6 1 (0.12%) Northgate Housing
6 1 (0.12%) OPENHousing
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Orchard Housing
6 1 (0.12%) SAP Hybris
6 1 (0.12%) SystmOne
Cloud Services
1 271 (31.66%) Office 365
2 37 (4.32%) Microsoft Azure
3 10 (1.17%) Amazon AWS
4 9 (1.05%) Mimecast
5 5 (0.58%) Azure Active Directory
5 5 (0.58%) Dropbox
6 3 (0.35%) Adobe Creative Cloud
6 3 (0.35%) SaaS
7 2 (0.23%) Cloud Computing
8 1 (0.12%) Amazon EC2
8 1 (0.12%) Amazon S3
8 1 (0.12%) GitHub
8 1 (0.12%) Google Cloud Platform
8 1 (0.12%) Oracle CX
8 1 (0.12%) Route 53
8 1 (0.12%) Slack
8 1 (0.12%) Yammer
Communications & Networking
1 99 (11.57%) Firewall
2 86 (10.05%) TCP/IP
3 71 (8.29%) LAN
4 63 (7.36%) DNS
5 59 (6.89%) WAN
6 48 (5.61%) DHCP
7 46 (5.37%) VoIP
8 39 (4.56%) VPN
9 23 (2.69%) Skype
10 18 (2.10%) VLAN
11 17 (1.99%) Wi-Fi
12 15 (1.75%) Internet
13 14 (1.64%) Wireless
14 11 (1.29%) IPsec
15 10 (1.17%) IP Telephony
16 8 (0.93%) Cisco IOS
16 8 (0.93%) Remote Desktop
17 7 (0.82%) SAN
18 5 (0.58%) PBX
18 5 (0.58%) SSL
Database & Business Intelligence
1 69 (8.06%) SQL Server
2 18 (2.10%) Crystal Reports
3 11 (1.29%) Relational Database
4 8 (0.93%) MySQL
5 7 (0.82%) SQL Server Reporting Services
6 6 (0.70%) BusinessObjects
7 3 (0.35%) Oracle Reports
8 2 (0.23%) Data Warehouse
8 2 (0.23%) RDBMS
8 2 (0.23%) SAP BW
8 2 (0.23%) SQL Server 2012
8 2 (0.23%) SQL Server 2016
9 1 (0.12%) Amazon RDS
9 1 (0.12%) Electronic Patient Records
9 1 (0.12%) Oracle Database
9 1 (0.12%) Power BI
9 1 (0.12%) SQL Server 2005
9 1 (0.12%) SQL Server 2014
9 1 (0.12%) SQL Server Analysis Services
9 1 (0.12%) SQL Server Integration Services
Development Applications
1 2 (0.23%) Ant
General
1 97 (11.33%) Finance
2 44 (5.14%) Law
3 38 (4.44%) Legal
4 36 (4.21%) Retail
5 33 (3.86%) Manufacturing
6 22 (2.57%) Telecoms
7 18 (2.10%) Banking
8 12 (1.40%) Back Office
9 10 (1.17%) Automotive
9 10 (1.17%) Publishing
10 8 (0.93%) French Language
10 8 (0.93%) Marketing
11 6 (0.70%) German Language
12 5 (0.58%) Financial Institution
12 5 (0.58%) Russian Language
12 5 (0.58%) Spanish Language
13 4 (0.47%) Electronics
13 4 (0.47%) Pharmaceutical
14 3 (0.35%) Aerospace
14 3 (0.35%) Games
Libraries, Frameworks & Software Standards
1 12 (1.40%) .NET
2 6 (0.70%) HTML
3 4 (0.47%) 802.1X
3 4 (0.47%) LDAP
3 4 (0.47%) Software Packaging
4 3 (0.35%) ASP.NET
4 3 (0.35%) Middleware
4 3 (0.35%) Rendezvous
4 3 (0.35%) WebSphere MQ
4 3 (0.35%) XML
5 2 (0.23%) LAMP
6 1 (0.12%) CSS
6 1 (0.12%) EDI
6 1 (0.12%) Spring Boot
6 1 (0.12%) Web Services
Miscellaneous
1 52 (6.07%) Self-Motivation
2 49 (5.72%) Analytical Skills
3 31 (3.62%) Computer Science
4 26 (3.04%) Driving Licence
5 19 (2.22%) Data Centre
6 18 (2.10%) Blackberry
6 18 (2.10%) Management Information System
6 18 (2.10%) Video Conferencing
7 15 (1.75%) Smartphone
8 14 (1.64%) iPhone
9 10 (1.17%) Digital Media
10 9 (1.05%) EPoS
10 9 (1.05%) Fat Client
10 9 (1.05%) Fintech
10 9 (1.05%) Thin Client
11 8 (0.93%) NHS
12 7 (0.82%) iPad
13 6 (0.70%) Public Cloud
13 6 (0.70%) User Experience
14 5 (0.58%) Mobile App
Operating Systems
1 600 (70.09%) Windows
2 265 (30.96%) Windows 10
3 264 (30.84%) Windows 7
4 261 (30.49%) Windows Server
5 135 (15.77%) Windows Server 2012
6 84 (9.81%) Windows Server 2008
7 64 (7.48%) Linux
8 63 (7.36%) Windows 8
9 22 (2.57%) Red Hat Enterprise Linux
10 18 (2.10%) Android
10 18 (2.10%) Mac OS X
11 12 (1.40%) Apple iOS
12 11 (1.29%) Unix
12 11 (1.29%) Windows Server 2003
13 8 (0.93%) Mac OS
13 8 (0.93%) Windows XP
14 7 (0.82%) Oracle Linux
15 3 (0.35%) Ubuntu
16 1 (0.12%) CentOS
16 1 (0.12%) Windows Vista
Processes & Methodologies
1 170 (19.86%) ITIL
2 153 (17.87%) Problem-Solving
3 68 (7.94%) Service Management
4 59 (6.89%) Incident Management
5 42 (4.91%) ITSM
6 40 (4.67%) Change Management
7 31 (3.62%) Asset Management
7 31 (3.62%) CRM
8 30 (3.50%) ERP
8 30 (3.50%) Problem Management
9 28 (3.27%) Service Delivery
10 23 (2.69%) Project Management
11 22 (2.57%) Time Management
12 18 (2.10%) Disaster Recovery
13 16 (1.87%) Investment Management
13 16 (1.87%) ITIL V3
13 16 (1.87%) Line Management
13 16 (1.87%) Mentoring
13 16 (1.87%) Root Cause Analysis
13 16 (1.87%) Software Deployment
Programming Languages
1 107 (12.50%) SQL
2 23 (2.69%) PowerShell
3 11 (1.29%) C
4 10 (1.17%) C#
5 9 (1.05%) JavaScript
6 8 (0.93%) T-SQL
7 6 (0.70%) Java
7 6 (0.70%) VBA
8 4 (0.47%) VB
9 3 (0.35%) Perl
9 3 (0.35%) PHP
10 1 (0.12%) ABAP
10 1 (0.12%) Bash Shell
10 1 (0.12%) PL/SQL
Qualifications
1 75 (8.76%) Degree
2 72 (8.41%) Microsoft Certification
3 51 (5.96%) MCSE
4 41 (4.79%) MCP
5 34 (3.97%) MCSA
6 27 (3.15%) CCNA
6 27 (3.15%) Cisco Certification
7 20 (2.34%) ITIL Certification
8 19 (2.22%) Computer Science Degree
9 14 (1.64%) A+ Certification
10 10 (1.17%) ITIL Foundation Certificate
11 6 (0.70%) MCITP
12 3 (0.35%) CCNP
12 3 (0.35%) HND
12 3 (0.35%) MCTS
12 3 (0.35%) Security Cleared
13 2 (0.23%) DBS Check
13 2 (0.23%) HNC
13 2 (0.23%) Network+ Certification
13 2 (0.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 77 (9.00%) SLA
2 11 (1.29%) ISO/IEC 27001
3 7 (0.82%) GDPR
4 4 (0.47%) PCI DSS
5 2 (0.23%) PMO
5 2 (0.23%) QA
6 1 (0.12%) Cyber Essentials
6 1 (0.12%) DICOM
6 1 (0.12%) HL7
6 1 (0.12%) Sarbanes-Oxley
System Software
1 467 (54.56%) Active Directory
2 85 (9.93%) VMware Infrastructure
3 50 (5.84%) Hyper-V
4 20 (2.34%) VMware ESXi
5 18 (2.10%) XenApp
6 11 (1.29%) Virtual Machines
7 7 (0.82%) vSphere
8 6 (0.70%) Terminal Services
8 6 (0.70%) Virtual Servers
8 6 (0.70%) VMware Workstation
9 5 (0.58%) Microsoft Virtual Server
9 5 (0.58%) Virtual Desktop
9 5 (0.58%) XenDesktop
10 4 (0.47%) BitLocker
10 4 (0.47%) Terminal Server
11 3 (0.35%) Docker
11 3 (0.35%) Snort
12 2 (0.23%) ProxySG
13 1 (0.12%) Cronacle
Systems Management
1 61 (7.13%) SCCM
2 16 (1.87%) Symantec Endpoint Protection
3 10 (1.17%) Backup Exec
4 7 (0.82%) SCOM
5 5 (0.58%) Systems Management Server (SMS)
6 4 (0.47%) FortiGate
7 3 (0.35%) CA Spectrum
7 3 (0.35%) Clonezilla
7 3 (0.35%) Control-M
7 3 (0.35%) Jamf Pro
7 3 (0.35%) Oracle Enterprise Manager
7 3 (0.35%) Snorby
7 3 (0.35%) Suricata
8 2 (0.23%) DameWare
8 2 (0.23%) Failover Clustering
8 2 (0.23%) OfficeScan
8 2 (0.23%) Opscode Chef
9 1 (0.12%) HAProxy
9 1 (0.12%) Microsoft Intune
9 1 (0.12%) XenMobile
Vendors
1 394 (46.03%) Microsoft
2 139 (16.24%) VMware
3 100 (11.68%) Citrix
4 85 (9.93%) Cisco
5 35 (4.09%) Apple
6 28 (3.27%) Oracle
7 26 (3.04%) Avaya
8 25 (2.92%) Symantec
9 24 (2.80%) SAP
10 22 (2.57%) Red Hat
11 17 (1.99%) NetApp
12 15 (1.75%) HP
13 11 (1.29%) iManage
13 11 (1.29%) Veeam
14 10 (1.17%) Remedy
14 10 (1.17%) ServiceNow
14 10 (1.17%) SolarWinds
15 9 (1.05%) Adobe
15 9 (1.05%) Ivanti
15 9 (1.05%) SonicWALL