The median annual salary for an IT Support Analyst was £27,000 in advertised job vacancies during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 437 458 527
Rank change year-on-year +21 +69  
Permanent jobs requiring an IT Support Analyst 526 609 528
As % of all permanent IT jobs advertised in the UK 0.59% 0.62% 0.48%
As % of the Job Titles category 0.62% 0.64% 0.49%
Number of salaries quoted 475 566 471
Median salary £27,000 £26,500 £25,000
Median salary % change year-on-year +1.88% +6.00%  
90% offered a salary of more than £20,500 £20,350 £19,500
10% offered a salary of more than £37,500 £37,500 £35,000
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year - +4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85218 95218 107157
As % of all permanent IT job vacancies advertised in the UK 95.94% 96.54% 96.61%
Number of salaries quoted 69700 80264 88299
Median salary £46,000 £47,000 £45,000
Median salary % change year-on-year -2.12% +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

IT Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured IT Support Analyst in the job title.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 3 months to 22 June 2017.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 496 £27,000 +3.84% 62
London +27 197 £30,000 - 15
South East +4 112 £25,000 -5.66% 14
Yorkshire -24 48 £25,000 +8.69% 6
East of England +21 44 £25,000 +13.63% 4
West Yorkshire +10 43 £25,500 +8.51% 5
Surrey +54 34 £25,500 -7.27% 2
West Midlands +18 33 £25,000 -3.84% 7
Leeds +1 32 £25,000 +8.69% 3
Hertfordshire +18 30 £26,250 +10.52% 2
Berkshire +20 26 £26,000 -21.80% 2
City of London +8 26 £30,000 -4.38% 3
North West -40 25 £23,000 -13.20% 6
South West -7 23 £22,000 -4.34% 4
Reading +35 17 £25,000 -
Buckinghamshire -2 16 £22,750 +14.46% 5
Manchester -29 16 £24,500 +2.08% 2
East Midlands +17 15 £25,250 +14.77% 2
Hemel Hempstead +13 14 £30,000 -22.58% 1
Kent +16 13 £28,000 +30.23% 1
Hampshire +24 11 £22,500 -15.09% 3
Watford -4 10 £26,250 +22.09%
Winchester +2 9 £22,500 -30.76% 1
Bristol -19 9 £20,500 -21.15% 2
Staffordshire +25 8 £21,250 -9.57% 1
Worcestershire 0 8 £20,500 +7.89%
Wiltshire +1 7 £22,000 -10.20% 2
Malvern - 7 £20,500 -
Chertsey - 7 £24,000 -
South Wales +20 6 £23,000 +35.29% 1

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Analyst in the job title.

1 697 (73.68%) Windows
2 575 (60.78%) Active Directory
3 508 (53.70%) Microsoft
4 338 (35.73%) Microsoft Office
5 309 (32.66%) Windows Server
6 276 (29.18%) Windows 7
7 259 (27.38%) ITIL
8 208 (21.99%) MS Exchange
9 196 (20.72%) VMware
10 166 (17.55%) SQL
11 158 (16.70%) Office 365
12 151 (15.96%) Windows Server 2012
13 139 (14.69%) Windows Server 2008
14 135 (14.27%) Finance
15 130 (13.74%) Windows 10
16 119 (12.58%) VMware Infrastructure
17 117 (12.37%) Citrix
18 100 (10.57%) Firewall
19 98 (10.36%) LAN
20 96 (10.15%) Degree
21 95 (10.04%) SQL Server
22 86 (9.09%) SLA
23 83 (8.77%) DNS
23 83 (8.77%) Analytical Skills
24 82 (8.67%) Microsoft Certification
25 81 (8.56%) TCP/IP
26 78 (8.25%) Windows 8
27 75 (7.93%) DHCP
27 75 (7.93%) Hyper-V
28 71 (7.51%) Cisco

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 208 (21.99%) MS Exchange
2 60 (6.34%) Exchange Server 2010
3 49 (5.18%) SharePoint
4 48 (5.07%) IIS
5 24 (2.54%) Exchange Server 2007
6 23 (2.43%) Exchange Server 2013
7 11 (1.16%) Blackberry Enterprise Server
7 11 (1.16%) Skype for Business
8 8 (0.85%) Confluence
9 6 (0.63%) Apache
9 6 (0.63%) Exchange Server 2003
10 5 (0.53%) CMS
10 5 (0.53%) SAS
10 5 (0.53%) WordPress
11 2 (0.21%) TYPO3
12 1 (0.11%) IBM Notes
12 1 (0.11%) JBoss
12 1 (0.11%) SharePoint 2010
12 1 (0.11%) SharePoint 2013
12 1 (0.11%) Tomcat
Applications
1 338 (35.73%) Microsoft Office
2 53 (5.60%) Microsoft Excel
3 20 (2.11%) Microsoft PowerPoint
4 8 (0.85%) Adobe Creative Suite
5 7 (0.74%) Microsoft Project
6 6 (0.63%) MS Visio
7 5 (0.53%) Acrobat
7 5 (0.53%) Adobe Captivate
8 4 (0.42%) Photoshop
9 2 (0.21%) Spreadsheet
10 1 (0.11%) Adobe Illustrator
10 1 (0.11%) AutoCAD
Business Applications
1 20 (2.11%) ION MarketView
2 9 (0.95%) Dynamics CRM
3 6 (0.63%) Visualfiles
4 4 (0.42%) Dynamics AX
5 3 (0.32%) JDE OneWorld
6 2 (0.21%) Dynamics NAV
6 2 (0.21%) Sage 200
6 2 (0.21%) Unit4 Business World
7 1 (0.11%) Dynamics GP
7 1 (0.11%) NetSuite
7 1 (0.11%) Remedy ITSM
7 1 (0.11%) Retail-J
7 1 (0.11%) SAP CRM
7 1 (0.11%) SAP CS
7 1 (0.11%) SAP MM
Cloud Services
1 158 (16.70%) Office 365
2 32 (3.38%) Microsoft Azure
3 29 (3.07%) SaaS
4 13 (1.37%) Amazon AWS
4 13 (1.37%) G Suite
5 8 (0.85%) Adobe Creative Cloud
6 3 (0.32%) Cloud Computing
6 3 (0.32%) Google Drive
6 3 (0.32%) IaaS
7 2 (0.21%) Dropbox
8 1 (0.11%) FinancialForce.com
8 1 (0.11%) Mimecast
8 1 (0.11%) OneDrive
8 1 (0.11%) SuccessFactors
Communications & Networking
1 100 (10.57%) Firewall
2 98 (10.36%) LAN
3 83 (8.77%) DNS
4 81 (8.56%) TCP/IP
5 75 (7.93%) DHCP
6 69 (7.29%) WAN
7 63 (6.66%) Internet
8 42 (4.44%) VoIP
9 41 (4.33%) VPN
10 27 (2.85%) VLAN
11 22 (2.33%) Wireless
12 19 (2.01%) SAN
13 15 (1.59%) Network Security
13 15 (1.59%) Remote Desktop
13 15 (1.59%) Skype
14 14 (1.48%) Wi-Fi
15 10 (1.06%) FTP
16 9 (0.95%) IP Telephony
16 9 (0.95%) PBX
17 6 (0.63%) Broadband
Database & Business Intelligence
1 95 (10.04%) SQL Server
2 19 (2.01%) Oracle Database
3 13 (1.37%) SQL Server Integration Services
4 9 (0.95%) Relational Database
4 9 (0.95%) SQL Server Analysis Services
5 8 (0.85%) Microsoft Analysis Services
5 8 (0.85%) Oracle Database 11g
5 8 (0.85%) SQL Server 2008
6 7 (0.74%) MongoDB
6 7 (0.74%) MySQL
7 6 (0.63%) MS Access
7 6 (0.63%) RDBMS
8 5 (0.53%) Data Mining
8 5 (0.53%) Data Warehouse
9 4 (0.42%) SQL Server 2005
10 3 (0.32%) SQL Server 2012
10 3 (0.32%) SQL Server Reporting Services
11 2 (0.21%) Crystal Reports
11 2 (0.21%) SQL Server 2000
12 1 (0.11%) Oracle Reports
Development Applications
1 23 (2.43%) JIRA
2 1 (0.11%) Oracle APEX
2 1 (0.11%) Toad
2 1 (0.11%) Visual Studio
General
1 135 (14.27%) Finance
2 50 (5.29%) Legal
3 45 (4.76%) Retail
4 41 (4.33%) Banking
5 38 (4.02%) Law
6 31 (3.28%) Telecoms
7 27 (2.85%) Games
8 26 (2.75%) Front Office
9 22 (2.33%) Investment Banking
10 21 (2.22%) Marketing
11 20 (2.11%) Manufacturing
12 19 (2.01%) Retail Banking
13 11 (1.16%) Advertising
14 8 (0.85%) Dutch Language
14 8 (0.85%) German Language
15 7 (0.74%) Spanish Language
16 6 (0.63%) Automotive
16 6 (0.63%) French Language
17 5 (0.53%) Polish Language
18 4 (0.42%) Multimedia
Libraries, Frameworks & Software Standards
1 20 (2.11%) .NET
2 13 (1.37%) ASP.NET
2 13 (1.37%) Web Services
3 10 (1.06%) Software Packaging
4 8 (0.85%) HTML
4 8 (0.85%) XML
5 7 (0.74%) EDI
6 6 (0.63%) CSS
6 6 (0.63%) LAMP
7 3 (0.32%) HTML5
8 2 (0.21%) AngularJS
8 2 (0.21%) COM
8 2 (0.21%) J2EE
8 2 (0.21%) JSP
8 2 (0.21%) Middleware
9 1 (0.11%) .NET Framework
9 1 (0.11%) FIX Protocol
9 1 (0.11%) jQuery
9 1 (0.11%) Node.js
9 1 (0.11%) XML Messaging
Miscellaneous
1 83 (8.77%) Analytical Skills
2 44 (4.65%) Driving Licence
3 28 (2.96%) Hedge funds
4 27 (2.85%) Video Conferencing
5 26 (2.75%) Computer Science
6 23 (2.43%) Smartphone
7 22 (2.33%) Data Centre
8 21 (2.22%) Management Information System
9 19 (2.01%) Blackberry
9 19 (2.01%) Foreign Exchange (FX)
9 19 (2.01%) iPad
9 19 (2.01%) iPhone
10 17 (1.80%) Clustering
11 14 (1.48%) Fintech
12 12 (1.27%) EPoS
13 11 (1.16%) Algorithms
13 11 (1.16%) Greenfield Project
14 8 (0.85%) Client/Server
15 7 (0.74%) RSA SecurID
16 6 (0.63%) Enterprise Storage
Operating Systems
1 697 (73.68%) Windows
2 309 (32.66%) Windows Server
3 276 (29.18%) Windows 7
4 151 (15.96%) Windows Server 2012
5 139 (14.69%) Windows Server 2008
6 130 (13.74%) Windows 10
7 78 (8.25%) Windows 8
8 57 (6.03%) Linux
9 53 (5.60%) Windows XP
10 45 (4.76%) Unix
11 41 (4.33%) Windows Server 2003
12 36 (3.81%) Mac OS X
13 24 (2.54%) Android
14 21 (2.22%) Apple iOS
15 8 (0.85%) Mac OS
16 7 (0.74%) Windows Vista
17 6 (0.63%) Red Hat Enterprise Linux
17 6 (0.63%) Solaris
18 2 (0.21%) Windows 2000 Server
18 2 (0.21%) Windows Mobile
Processes & Methodologies
1 259 (27.38%) ITIL
2 50 (5.29%) Service Delivery
3 48 (5.07%) Asset Management
4 38 (4.02%) Time Management
5 35 (3.70%) CRM
6 34 (3.59%) ERP
7 31 (3.28%) Virtual Infrastructure
8 27 (2.85%) Incident Management
9 25 (2.64%) Project Management
10 23 (2.43%) Disaster Recovery
11 22 (2.33%) Knowledge Management
11 22 (2.33%) Process Improvement
11 22 (2.33%) Service Management
12 21 (2.22%) Change Control
13 20 (2.11%) Analytics
13 20 (2.11%) Mentoring
14 19 (2.01%) Document Management
14 19 (2.01%) Wealth Management
15 18 (1.90%) Workflow
16 16 (1.69%) Mathematics
Programming Languages
1 166 (17.55%) SQL
2 60 (6.34%) PowerShell
3 25 (2.64%) C#
4 21 (2.22%) JavaScript
5 19 (2.01%) VBScript
6 18 (1.90%) Perl
6 18 (1.90%) PHP
7 15 (1.59%) VBA
8 12 (1.27%) VB
9 9 (0.95%) Java
10 8 (0.85%) Bash Shell
11 7 (0.74%) Python
12 5 (0.53%) C
12 5 (0.53%) PL/SQL
13 4 (0.42%) T-SQL
14 2 (0.21%) C++
15 1 (0.11%) ABAP
15 1 (0.11%) Delphi
15 1 (0.11%) Tcl
15 1 (0.11%) VB.NET
Qualifications
1 96 (10.15%) Degree
2 82 (8.67%) Microsoft Certification
3 45 (4.76%) MCP
4 33 (3.49%) A+ Certification
5 30 (3.17%) MCSE
6 26 (2.75%) Cisco Certification
7 25 (2.64%) CCNA
7 25 (2.64%) ITIL Certification
8 18 (1.90%) MCTS
9 15 (1.59%) Computer Science Degree
10 12 (1.27%) MCSA
11 6 (0.63%) MCITP
12 5 (0.53%) HND
12 5 (0.53%) Security Cleared
13 4 (0.42%) GNVQ
13 4 (0.42%) Master's Degree
13 4 (0.42%) MCDST
13 4 (0.42%) NVQ Level 3
14 3 (0.32%) SC Cleared
15 2 (0.21%) MOS
Quality Assurance & Compliance
1 86 (9.09%) SLA
2 14 (1.48%) ISO/IEC 27001
3 13 (1.37%) QA
4 7 (0.74%) BS25999
4 7 (0.74%) ISO/IEC 20000
5 4 (0.42%) ISO 14001
5 4 (0.42%) ISO 9001
6 3 (0.32%) PMO
7 2 (0.21%) PCI DSS
System Software
1 575 (60.78%) Active Directory
2 119 (12.58%) VMware Infrastructure
3 75 (7.93%) Hyper-V
4 38 (4.02%) XenApp
5 20 (2.11%) vSphere
6 16 (1.69%) VMware ESXi
7 15 (1.59%) VMware Workstation
8 10 (1.06%) Terminal Services
8 10 (1.06%) XenDesktop
9 5 (0.53%) Virtual Machines
10 4 (0.42%) Microsoft Virtual Server
10 4 (0.42%) Virtual Desktop
10 4 (0.42%) Virtual Servers
11 2 (0.21%) Forefront TMG
11 2 (0.21%) ISA Server
11 2 (0.21%) XenServer
12 1 (0.11%) Citrix Presentation Server
12 1 (0.11%) Docker
12 1 (0.11%) Terminal Server
Systems Management
1 64 (6.77%) SCCM
2 25 (2.64%) WSUS
3 9 (0.95%) SCOM
4 8 (0.85%) Norton AntiVirus
5 6 (0.63%) Backup Exec
6 5 (0.53%) FortiGate
6 5 (0.53%) vCenter Server
7 4 (0.42%) SCVMM
8 3 (0.32%) DameWare
8 3 (0.32%) Jamf Pro
8 3 (0.32%) Microsoft Data Protection Manager
8 3 (0.32%) ZENworks
9 2 (0.21%) Malwarebytes
9 2 (0.21%) Systems Management Server (SMS)
10 1 (0.11%) AirWatch
10 1 (0.11%) Cisco CUCM
10 1 (0.11%) NetBackup
10 1 (0.11%) Tivoli
10 1 (0.11%) Tivoli Storage Manager
10 1 (0.11%) XenMobile
Vendors
1 508 (53.70%) Microsoft
2 196 (20.72%) VMware
3 117 (12.37%) Citrix
4 71 (7.51%) Cisco
5 45 (4.76%) Apple
6 37 (3.91%) HP
6 37 (3.91%) Oracle
7 32 (3.38%) Dell
8 26 (2.75%) Google
9 25 (2.64%) Adobe
10 23 (2.43%) Bomgar
11 20 (2.11%) ION Trading
12 19 (2.01%) Symantec
13 16 (1.69%) Avaya
14 11 (1.16%) Bloomberg
15 10 (1.06%) Sophos
16 9 (0.95%) iManage
16 9 (0.95%) Remedy
16 9 (0.95%) ServiceNow
16 9 (0.95%) Veeam
Leeds, West Yorkshire
ASDA
Salary: Market Salary
Posted: 4 hours ago
Walsall, West Midlands (County)
Omni RMS
Salary: From £15,000 to £16,500 per annum
Posted: 7 hours ago
Stafford, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £22500.00 per annum
Posted: 7 hours ago
London
Analysys Mason
Salary: Competitive
Posted: 2 hours ago
Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 1 hour ago
West London
Vadis People
Salary: circ £28,000 - £35,000 + Beer!
Posted: 2 hours ago
West London
Vadis People
Salary: c£23,000 - £30,000 + Beer Nights
Posted: 1 hour ago
London
Harvey Nash plc
Salary: £27000 - £28000 per annum
Posted: Yesterday
City, London
Premier IT
Posted: 23 hours ago
Knutsford, Cheshire
Greywood Associates Limited
Salary: £20000 - £26000 per annum + bens
Posted: 8 hours ago
Southampton, Hampshire
Networkers
Salary: £23000 - £25000 per annum
Posted: Yesterday
Newport, Gwent
Fruition IT Resources Limited
Salary: £22000 - £24000 per annum + Benefits
Posted: Yesterday
Swindon, Wiltshire
Networking People
Salary: £20000 - £25000 per annum + Car allowance + On call allowance
Posted: Yesterday
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Preston, Lancashire
Itecco
Salary: £20000 - £22000 per annum + Fantastic Benefits
Posted: Yesterday
South West London
ComputAppoint
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
Warrington, Cheshire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + bonus + excellent benefits package
Posted: 3 days ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
City, London
Robert Half
Salary: £26000 - £30000 per annum + Bonus & Benefits
Posted: 3 days ago
Northwich, Cheshire
Bluetownonline
Salary: £18000 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £25000 - £32000 per annum
Posted: 3 days ago
Kingston Upon Thames, Surrey
Brand Learning
Posted: 2 days ago
West London
Artemis Recruitment Ltd
Salary: From £24,000 to £35,000 per annum depending experience
Posted: 3 days ago
London
CV Screen Ltd
Salary: £28k - 30k per year + benefits and progression
Posted: 3 days ago
Guildford, Surrey
I3
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Derby, Derbyshire
Computer People
Salary: £20000.00 - £25000.00 per annum + +Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
CHM Recruit
Salary: £30,300 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
Oscar
Salary: £19000 - £24000 per annum
Posted: 6 days ago
Glasgow, Lanarkshire
FT Select
Salary: Up to £20,000 per annum + up to 10% bonus and benefits
Posted: 3 days ago
London
JM
Salary: £23000 - £30000 per annum + benefits
Posted: 2 days ago