IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 4 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 Dec 2023
Same period 2022 Same period 2021
Rank 422 564 611
Rank change year-on-year +142 +47 -29
Permanent jobs requiring an IT Support Analyst 353 602 545
As % of all permanent jobs advertised in the UK 0.66% 0.49% 0.42%
As % of the Job Titles category 0.69% 0.51% 0.45%
Number of salaries quoted 333 546 462
10th Percentile £23,250 £22,375 £21,250
25th Percentile £26,250 £25,000 £25,000
Median annual salary (50th Percentile) £32,500 £30,000 £28,500
Median % change year-on-year +8.33% +5.26% +3.64%
75th Percentile £38,750 £37,438 £33,750
90th Percentile £46,750 £46,500 £43,450
UK excluding London median annual salary £30,000 £26,125 £27,000
% change year-on-year +14.83% -3.24% +1.89%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,797 118,142 122,028
% of permanent jobs with a recognized job title 95.42% 95.32% 95.15%
Number of salaries quoted 37,144 73,821 84,079
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 4 December 2023.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 4 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +173 329 £32,500 +7.44% 99
UK excluding London +105 208 £30,000 +14.83% 77
London +185 144 £36,500 - 31
Work from Home +196 94 £32,500 - 24
South East +166 64 £32,500 +12.07% 22
North of England +113 53 £30,000 +17.65% 21
Yorkshire +101 36 £34,000 +36.00% 8
Midlands +91 26 £27,500 - 15
South West +71 25 £29,000 +20.83% 11
Scotland +15 21 £32,000 +10.34% 4
West Midlands +104 17 £28,500 +6.54% 11
East of England +96 17 £26,500 +12.77% 5
North West +60 17 £27,250 +6.86% 12
East Midlands +39 9 £24,500 -21.99% 4
Wales +13 1 £30,000 +14.29% 3
Channel Islands +9 1 £45,000 -10.00%

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 December 2023, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 269 (76.20%) Windows
2 241 (68.27%) Microsoft 365
3 188 (53.26%) Microsoft
3 188 (53.26%) Active Directory
4 138 (39.09%) Customer Service
5 137 (38.81%) Social Skills
6 127 (35.98%) Microsoft Office
7 123 (34.84%) Windows 10
8 111 (31.44%) ITIL
9 104 (29.46%) Azure
10 80 (22.66%) Finance
11 71 (20.11%) Windows Server
12 67 (18.98%) VPN
13 56 (15.86%) SharePoint
14 50 (14.16%) Analytical Skills
15 47 (13.31%) Law
16 45 (12.75%) Entra ID
16 45 (12.75%) Problem-Solving
17 44 (12.46%) SCCM
18 42 (11.90%) Service Management
19 38 (10.76%) Change Management
19 38 (10.76%) DNS
19 38 (10.76%) Citrix
20 36 (10.20%) HP
20 36 (10.20%) Problem Management
21 35 (9.92%) Dell
21 35 (9.92%) DHCP
22 34 (9.63%) Legal
22 34 (9.63%) Microsoft Intune
23 33 (9.35%) Apple iOS

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (15.86%) SharePoint
2 19 (5.38%) MS Exchange
3 11 (3.12%) IIS
4 6 (1.70%) CMS
5 2 (0.57%) Skype for Business
6 1 (0.28%) Blackberry Enterprise Server
6 1 (0.28%) Moodle
Applications
1 127 (35.98%) Microsoft Office
2 10 (2.83%) Microsoft Excel
3 5 (1.42%) Microsoft PowerPoint
4 1 (0.28%) Acrobat
4 1 (0.28%) MS Visio
4 1 (0.28%) S-PLUS
4 1 (0.28%) Spreadsheet
Business Applications
1 13 (3.68%) Salesforce CRM
2 4 (1.13%) Elite 3E
3 3 (0.85%) Carpe Diem
4 1 (0.28%) Dynamics CRM
4 1 (0.28%) Dynamics NAV
4 1 (0.28%) Magento
4 1 (0.28%) NetSuite
4 1 (0.28%) Primavera
4 1 (0.28%) Sage X3
4 1 (0.28%) Shopify
Cloud Services
1 241 (68.27%) Microsoft 365
2 104 (29.46%) Azure
3 45 (12.75%) Entra ID
4 7 (1.98%) AWS
5 6 (1.70%) Azure Stack
5 6 (1.70%) WhatsApp
6 5 (1.42%) Mimecast
7 4 (1.13%) Power Platform
8 2 (0.57%) IaaS
8 2 (0.57%) PowerApps
9 1 (0.28%) Adobe Creative Cloud
9 1 (0.28%) Dynamics 365
9 1 (0.28%) OneDrive
9 1 (0.28%) Power Automate
9 1 (0.28%) SaaS
9 1 (0.28%) SAP Commerce Cloud
Communications & Networking
1 67 (18.98%) VPN
2 38 (10.76%) DNS
3 35 (9.92%) DHCP
4 33 (9.35%) Firewall
5 25 (7.08%) WAN
6 24 (6.80%) VoIP
7 21 (5.95%) TCP/IP
8 20 (5.67%) LAN
9 17 (4.82%) Wi-Fi
10 16 (4.53%) Internet
10 16 (4.53%) Wireless
11 13 (3.68%) IP Telephony
12 12 (3.40%) VLAN
13 11 (3.12%) Remote Desktop
14 9 (2.55%) SAN
15 8 (2.27%) ADSL
16 7 (1.98%) Broadband
17 6 (1.70%) Network Security
18 5 (1.42%) Intranet
19 4 (1.13%) Skype
Database & Business Intelligence
1 13 (3.68%) SQL Server
2 8 (2.27%) Oracle Database
2 8 (2.27%) SQL Server Integration Services
3 3 (0.85%) MySQL
3 3 (0.85%) Power BI
4 2 (0.57%) Amazon RDS
5 1 (0.28%) Crystal Reports
5 1 (0.28%) Qlik Sense
Development Applications
1 5 (1.42%) JIRA
2 3 (0.85%) Git
2 3 (0.85%) Subversion
General
1 137 (38.81%) Social Skills
2 80 (22.66%) Finance
3 50 (14.16%) Analytical Skills
4 47 (13.31%) Law
5 34 (9.63%) Legal
6 15 (4.25%) Telecoms
7 13 (3.68%) Manufacturing
8 12 (3.40%) Organisational Skills
9 11 (3.12%) Public Sector
10 7 (1.98%) Banking
11 5 (1.42%) Documentation Skills
12 4 (1.13%) Aviation
12 4 (1.13%) Front Office
12 4 (1.13%) Retail
13 3 (0.85%) Automotive
14 2 (0.57%) Advertising
14 2 (0.57%) Billing
14 2 (0.57%) Inclusion and Diversity
14 2 (0.57%) Marketing
15 1 (0.28%) Mandarin Language
Libraries, Frameworks & Software Standards
1 5 (1.42%) XML
2 3 (0.85%) HTML
3 1 (0.28%) CSS
3 1 (0.28%) EDI
3 1 (0.28%) JSON
3 1 (0.28%) OLE
3 1 (0.28%) REST
3 1 (0.28%) SOAP
Miscellaneous
1 25 (7.08%) Driving Licence
1 25 (7.08%) Video Conferencing
2 12 (3.40%) Smartphone
3 11 (3.12%) Self-Motivation
4 8 (2.27%) iPad
5 7 (1.98%) iPhone
5 7 (1.98%) Management Information System
6 5 (1.42%) CMDB
6 5 (1.42%) e-Learning
6 5 (1.42%) Life Science
7 4 (1.13%) Mobile App
7 4 (1.13%) Onboarding
8 3 (0.85%) Blackberry
8 3 (0.85%) Enterprise Software
8 3 (0.85%) Operational Technology
9 2 (0.57%) Client/Server
9 2 (0.57%) Data Centre
9 2 (0.57%) Hybrid Cloud
9 2 (0.57%) Legacy Systems
9 2 (0.57%) Linux Command Line
Operating Systems
1 269 (76.20%) Windows
2 123 (34.84%) Windows 10
3 71 (20.11%) Windows Server
4 33 (9.35%) Apple iOS
5 23 (6.52%) Linux
6 19 (5.38%) Android
7 16 (4.53%) Windows Server 2016
8 13 (3.68%) Windows Server 2019
9 12 (3.40%) Mac OS
10 9 (2.55%) Windows Server 2012
11 8 (2.27%) Windows Mobile
12 7 (1.98%) Mac OS X
13 5 (1.42%) Windows Server 2008
14 4 (1.13%) Windows 8
15 3 (0.85%) Windows 7
16 2 (0.57%) Unix
16 2 (0.57%) Windows XP
17 1 (0.28%) Ubuntu
Processes & Methodologies
1 138 (39.09%) Customer Service
2 111 (31.44%) ITIL
3 45 (12.75%) Problem-Solving
4 42 (11.90%) Service Management
5 38 (10.76%) Change Management
6 36 (10.20%) Problem Management
7 33 (9.35%) Change Control
7 33 (9.35%) ITSM
8 31 (8.78%) Agile
8 31 (8.78%) Application Virtualisation
9 30 (8.50%) Business Case
9 30 (8.50%) Project Management
10 20 (5.67%) Service Delivery
11 19 (5.38%) Cybersecurity
12 16 (4.53%) Mobile Device Management
13 15 (4.25%) Continuous Improvement
13 15 (4.25%) CRM
13 15 (4.25%) Document Management
14 13 (3.68%) Information Security
14 13 (3.68%) Process Improvement
Programming Languages
1 24 (6.80%) SQL
2 12 (3.40%) PowerShell
3 4 (1.13%) JavaScript
4 3 (0.85%) C#
4 3 (0.85%) PHP
5 2 (0.57%) C
6 1 (0.28%) COBOL
6 1 (0.28%) Java
6 1 (0.28%) PL/SQL
Qualifications
1 24 (6.80%) Degree
2 13 (3.68%) Microsoft Certification
3 10 (2.83%) A+ Certification
4 9 (2.55%) Network+ Certification
5 6 (1.70%) CCNA
5 6 (1.70%) Cisco Certification
5 6 (1.70%) MCITP
6 4 (1.13%) MCSE
7 3 (0.85%) Security Cleared
8 2 (0.57%) Linux+ Certification
9 1 (0.28%) Computer Science Degree
9 1 (0.28%) DBS Check
9 1 (0.28%) ITIL Certification
9 1 (0.28%) ITIL Foundation Certificate
9 1 (0.28%) MCDST
9 1 (0.28%) MCP
9 1 (0.28%) SC Cleared
Quality Assurance & Compliance
1 24 (6.80%) SLA
2 5 (1.42%) ISO/IEC 27001
3 3 (0.85%) Accessibility
4 1 (0.28%) Cyber Essentials
4 1 (0.28%) GDPR
4 1 (0.28%) QA
System Software
1 188 (53.26%) Active Directory
2 13 (3.68%) VMware Infrastructure
3 12 (3.40%) Hyper-V
4 3 (0.85%) XenApp
5 2 (0.57%) Virtual Servers
5 2 (0.57%) XenDesktop
6 1 (0.28%) vSphere
Systems Management
1 44 (12.46%) SCCM
2 34 (9.63%) Microsoft Intune
3 2 (0.57%) AirWatch
3 2 (0.57%) Jamf Pro
4 1 (0.28%) Avamar
4 1 (0.28%) WSUS
Vendors
1 188 (53.26%) Microsoft
2 38 (10.76%) Citrix
3 36 (10.20%) HP
4 35 (9.92%) Dell
5 30 (8.50%) Bloomberg
6 28 (7.93%) VMware
7 26 (7.37%) Apple
8 21 (5.95%) iManage
8 21 (5.95%) ServiceNow
9 18 (5.10%) Cisco
10 17 (4.82%) Salesforce
11 12 (3.40%) Aderant
12 11 (3.12%) Oracle
13 8 (2.27%) Intapp
14 7 (1.98%) Veeam
15 6 (1.70%) Meraki
16 4 (1.13%) Adobe
17 3 (0.85%) Fortinet
17 3 (0.85%) Sage
17 3 (0.85%) SAP