IT Support Analyst Jobs

IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 30 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 387 463 585
Rank change year-on-year +76 +122 +120
Permanent jobs requiring an IT Support Analyst 330 493 458
As % of all permanent jobs advertised in the UK 0.63% 0.50% 0.44%
As % of the Job Titles category 0.70% 0.53% 0.48%
Number of salaries quoted 281 413 399
10th Percentile £21,250 £24,250 £22,500
25th Percentile £26,000 £26,500 £25,750
Median annual salary (50th Percentile) £32,500 £32,000 £30,000
Median % change year-on-year +1.56% +6.67% +5.26%
75th Percentile £42,250 £38,750 £36,000
90th Percentile £49,000 £47,500 £42,100
UK excluding London median annual salary £28,500 £30,500 £27,500
% change year-on-year -6.56% +10.91% +3.77%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,971 93,051 95,196
% of permanent jobs with a recognized job title 90.06% 94.62% 91.53%
Number of salaries quoted 27,308 66,827 59,871
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,500 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,750 £60,000
Median % change year-on-year +9.00% -12.08% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,344 £50,000 £52,500
% change year-on-year +4.69% -4.76% +5.00%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 30 April 2025.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +78 327 £32,500 +3.17% 57
UK excluding London +83 224 £28,500 -6.56% 33
London +90 103 £42,500 +13.33% 33
North of England +91 84 £28,000 -5.08% 4
Work from Home +164 80 £33,000 +4.76% 14
South East +50 53 £32,000 -1.54% 20
Midlands +39 52 £26,500 -1.85% 5
North West +39 38 £25,000 -10.71% 1
Yorkshire +62 34 £28,500 -6.56% 2
East Midlands +41 28 £22,500 -14.29% 2
South West +105 24 £40,000 +50.94%
West Midlands +37 24 £28,500 +2.70% 3
North East +61 12 £23,750 - 1
East of England +28 10 £35,000 +20.69% 4
Scotland +105 1 £38,000 +10.14% 1

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 April 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 197 (59.70%) Windows
2 170 (51.52%) Microsoft
2 170 (51.52%) Microsoft 365
3 137 (41.52%) Active Directory
4 129 (39.09%) Social Skills
5 97 (29.39%) Law
6 80 (24.24%) Microsoft Office
6 80 (24.24%) ITIL
7 77 (23.33%) Windows 10
8 75 (22.73%) Problem-Solving
9 72 (21.82%) Windows Server
10 71 (21.52%) SharePoint
11 65 (19.70%) SQL
11 65 (19.70%) Customer Service
12 63 (19.09%) Azure
13 60 (18.18%) Degree
14 57 (17.27%) ITSM
15 56 (16.97%) Microsoft Intune
16 53 (16.06%) Microsoft Exchange
17 51 (15.45%) SLA
18 44 (13.33%) Firewall
19 40 (12.12%) Telecoms
20 39 (11.82%) Cybersecurity
21 38 (11.52%) Legal
22 36 (10.91%) VPN
22 36 (10.91%) VoIP
22 36 (10.91%) JIRA
23 34 (10.30%) A+ Certification
24 33 (10.00%) Incident Management
25 32 (9.70%) Root Cause Analysis

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (21.52%) SharePoint
2 53 (16.06%) Microsoft Exchange
3 32 (9.70%) Confluence
4 11 (3.33%) IIS
5 1 (0.30%) Alfresco
5 1 (0.30%) Apache
5 1 (0.30%) Documentum
5 1 (0.30%) Exchange Server 2013
5 1 (0.30%) Tomcat
Applications
1 80 (24.24%) Microsoft Office
2 24 (7.27%) Microsoft Excel
3 20 (6.06%) Microsoft PowerPoint
4 2 (0.61%) Adobe Creative Suite
5 1 (0.30%) MS Visio
5 1 (0.30%) Spreadsheet
Business Applications
1 5 (1.52%) Dynamics NAV
1 5 (1.52%) SAP ERP
2 2 (0.61%) Carpe Diem
3 1 (0.30%) Temenos T24
Cloud Services
1 170 (51.52%) Microsoft 365
2 63 (19.09%) Azure
3 22 (6.67%) OneDrive
4 15 (4.55%) Entra ID
5 11 (3.33%) Power Automate
6 10 (3.03%) Dynamics 365
7 9 (2.73%) Microsoft Copilot
7 9 (2.73%) Power Platform
8 5 (1.52%) Mimecast
9 3 (0.91%) PowerApps
10 2 (0.61%) AWS
10 2 (0.61%) Google Workspace
10 2 (0.61%) WhatsApp
11 1 (0.30%) Microsoft Purview
Communications & Networking
1 44 (13.33%) Firewall
2 36 (10.91%) VoIP
2 36 (10.91%) VPN
3 31 (9.39%) DHCP
4 26 (7.88%) DNS
5 25 (7.58%) LAN
5 25 (7.58%) WAN
6 21 (6.36%) VLAN
7 17 (5.15%) TCP/IP
8 15 (4.55%) Cisco IOS
8 15 (4.55%) Wireless
9 13 (3.94%) Wi-Fi
10 11 (3.33%) ADSL
11 7 (2.12%) Internet
12 5 (1.52%) Remote Desktop
13 3 (0.91%) Network Security
13 3 (0.91%) SAN
14 2 (0.61%) WebEx
15 1 (0.30%) PBX
Database & Business Intelligence
1 15 (4.55%) Amazon RDS
2 8 (2.42%) SQL Server
3 6 (1.82%) Power BI
4 5 (1.52%) SQL Server Reporting Services
5 4 (1.21%) FileMaker
5 4 (1.21%) SQL Server Integration Services
6 1 (0.30%) MySQL
6 1 (0.30%) Power Query
6 1 (0.30%) Tableau
Development Applications
1 36 (10.91%) JIRA
General
1 129 (39.09%) Social Skills
2 97 (29.39%) Law
3 40 (12.12%) Telecoms
4 38 (11.52%) Legal
5 32 (9.70%) Analytical Skills
6 21 (6.36%) Finance
7 19 (5.76%) Manufacturing
8 12 (3.64%) Organisational Skills
8 12 (3.64%) Pharmaceutical
9 11 (3.33%) Retail
10 5 (1.52%) Inclusion and Diversity
11 4 (1.21%) Documentation Skills
12 2 (0.61%) Advertising
12 2 (0.61%) Aviation
12 2 (0.61%) Marketing
13 1 (0.30%) Automotive
13 1 (0.30%) Banking
13 1 (0.30%) Electronics
13 1 (0.30%) Financial Institution
13 1 (0.30%) International Banking
Libraries, Frameworks & Software Standards
1 2 (0.61%) .NET
2 1 (0.30%) CSS
2 1 (0.30%) EDI
2 1 (0.30%) HTML
2 1 (0.30%) LAMP
2 1 (0.30%) X-Windows
Miscellaneous
1 29 (8.79%) Video Conferencing
2 18 (5.45%) Driving Licence
3 13 (3.94%) Self-Motivation
4 12 (3.64%) iPhone
5 11 (3.33%) EPoS
5 11 (3.33%) Onboarding
6 8 (2.42%) FMCG
7 6 (1.82%) CCTV
8 5 (1.52%) Hedge funds
9 4 (1.21%) Podcast
10 3 (0.91%) Mobile App
11 2 (0.61%) iPad
11 2 (0.61%) IVR
11 2 (0.61%) Management Information System
11 2 (0.61%) Manufacturing Execution System
11 2 (0.61%) Renewable Energy
12 1 (0.30%) CMDB
12 1 (0.30%) Data Protection Act
12 1 (0.30%) NHS
12 1 (0.30%) Replication
Operating Systems
1 197 (59.70%) Windows
2 77 (23.33%) Windows 10
3 72 (21.82%) Windows Server
4 31 (9.39%) Linux
5 23 (6.97%) Windows Server 2019
6 16 (4.85%) Mac OS X
7 15 (4.55%) Windows Server 2016
8 11 (3.33%) Apple iOS
9 8 (2.42%) Android
9 8 (2.42%) Mac OS
9 8 (2.42%) Windows Server 2012
Processes & Methodologies
1 80 (24.24%) ITIL
2 75 (22.73%) Problem-Solving
3 65 (19.70%) Customer Service
4 57 (17.27%) ITSM
5 39 (11.82%) Cybersecurity
6 33 (10.00%) Incident Management
7 32 (9.70%) Agile
7 32 (9.70%) Root Cause Analysis
7 32 (9.70%) Service Delivery
8 24 (7.27%) Document Management
9 18 (5.45%) Time Management
10 17 (5.15%) Inventory Management
11 16 (4.85%) Change Management
12 15 (4.55%) Data Management
12 15 (4.55%) Disaster Recovery
13 14 (4.24%) Continuous Improvement
13 14 (4.24%) ERP
13 14 (4.24%) Mobile Device Management
14 11 (3.33%) Asset Management
15 10 (3.03%) Customer-Centricity
Programming Languages
1 65 (19.70%) SQL
2 31 (9.39%) PowerShell
3 10 (3.03%) Python
4 4 (1.21%) C#
4 4 (1.21%) T-SQL
5 2 (0.61%) C-shell
5 2 (0.61%) Korn
5 2 (0.61%) Shell Script
5 2 (0.61%) VB
6 1 (0.30%) JavaScript
6 1 (0.30%) PHP
Qualifications
1 60 (18.18%) Degree
2 34 (10.30%) A+ Certification
3 14 (4.24%) Microsoft Certification
4 13 (3.94%) DBS Check
5 10 (3.03%) Network+ Certification
6 8 (2.42%) Computer Science Degree
7 7 (2.12%) CCNP
7 7 (2.12%) Cisco Certification
7 7 (2.12%) ITIL Certification
7 7 (2.12%) MCSA
8 6 (1.82%) ITIL Foundation Certificate
9 2 (0.61%) MCP
9 2 (0.61%) PhD
9 2 (0.61%) SC Cleared
9 2 (0.61%) Security Cleared
Quality Assurance & Compliance
1 51 (15.45%) SLA
2 7 (2.12%) Cyber Essentials
3 1 (0.30%) ISO 14001
3 1 (0.30%) ISO 9001
3 1 (0.30%) ISO/IEC 27001
System Software
1 137 (41.52%) Active Directory
2 6 (1.82%) Firmware
2 6 (1.82%) VMware Infrastructure
3 5 (1.52%) Microsoft Virtual Server
3 5 (1.52%) Virtual Servers
4 3 (0.91%) Virtual Desktop
5 1 (0.30%) Docker
5 1 (0.30%) Hyper-V
Systems Management
1 56 (16.97%) Microsoft Intune
2 19 (5.76%) SCCM
3 6 (1.82%) WSUS
4 3 (0.91%) Jamf Pro
5 2 (0.61%) Active Directory Federation Services
6 1 (0.30%) Kubernetes
6 1 (0.30%) PaperCut
6 1 (0.30%) vCenter Server
Vendors
1 170 (51.52%) Microsoft
2 22 (6.67%) Cisco
3 18 (5.45%) ServiceNow
4 16 (4.85%) SAP
5 14 (4.24%) Apple
5 14 (4.24%) VMware
6 13 (3.94%) iManage
7 9 (2.73%) Sage
8 8 (2.42%) HP
8 8 (2.42%) Meraki
9 7 (2.12%) Citrix
9 7 (2.12%) MobileIron
10 6 (1.82%) Riverbed
10 6 (1.82%) Trend Micro
10 6 (1.82%) Veeam
11 5 (1.52%) Aderant
12 4 (1.21%) Aruba
12 4 (1.21%) Fortinet
12 4 (1.21%) Intapp
12 4 (1.21%) Sophos