IT Support Analyst Job Trends

IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 10 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Feb 2026
Same period 2025 Same period 2024
Rank 331 437 410
Rank change year-on-year +106 -27 +148
Permanent jobs requiring an IT Support Analyst 389 273 473
As % of all permanent jobs in the UK 0.59% 0.55% 0.64%
As % of the Job Titles category 0.65% 0.59% 0.67%
Number of salaries quoted 302 160 429
10th Percentile £26,250 £26,250 £23,750
25th Percentile £27,125 £29,375 £27,000
Median annual salary (50th Percentile) £31,500 £35,000 £33,000
Median % change year-on-year -10.00% +6.06% +10.00%
75th Percentile £35,000 £45,000 £38,873
90th Percentile £46,250 £52,500 £46,900
UK excluding London median annual salary £31,000 £31,750 £30,125
% change year-on-year -2.36% +5.39% +9.55%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 59,861 45,885 70,536
% of permanent jobs with a recognized job title 91.11% 91.77% 94.92%
Number of salaries quoted 37,368 23,689 55,248
10th Percentile £29,000 £33,500 £28,500
25th Percentile £37,500 £45,000 £39,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

IT Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title relative to all permanent IT jobs advertised.

IT Support Analyst job vacancy trend in the UK

IT Support Analyst
Salary Trend

Salary distribution trend for IT Support Analyst job vacancies in the UK.

Salary distribution trend for IT Support Analyst job vacancies in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 10 February 2026.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 10 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +120 358 £31,500 -10.00% 47
UK excluding London +133 298 £31,000 -2.36% 48
Work from Home +63 85 £31,000 -6.42% 15
London +1 84 £35,000 -17.65% 10
South East +58 83 £32,625 +0.38% 20
North of England +34 73 £31,000 -3.88% 12
South West +12 47 £32,500 +2.77% 5
Yorkshire +4 43 £31,000 -22.50% 12
Midlands +28 41 £27,500 +2.80% 2
East of England +40 30 £27,500 -15.38% 5
West Midlands +29 27 £29,000 +4.50% 1
North West +14 23 £32,000 +8.47%
Scotland +2 22 £30,000 -20.00% 3
East Midlands -6 14 £26,250 +0.96% 1
North East +3 7 £31,500 -10.00%
Northern Ireland -23 2 £31,500 +13.31%

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 February 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 228 (58.61%) Microsoft
2 216 (55.53%) Windows
3 187 (48.07%) Microsoft 365
4 155 (39.85%) Active Directory
5 144 (37.02%) Problem-Solving
6 136 (34.96%) Customer Service
7 96 (24.68%) Microsoft Office
8 88 (22.62%) ITIL
9 85 (21.85%) Azure
10 70 (17.99%) Degree
11 65 (16.71%) Windows 10
12 63 (16.20%) Microsoft Intune
13 60 (15.42%) ITSM
14 50 (12.85%) Entra ID
15 47 (12.08%) Continuous Improvement
16 39 (10.03%) SharePoint
17 37 (9.51%) Service Management
17 37 (9.51%) SQL
18 36 (9.25%) DNS
19 35 (9.00%) DHCP
19 35 (9.00%) Firewall
19 35 (9.00%) Mac OS
20 33 (8.48%) Microsoft Exchange
20 33 (8.48%) VPN
21 32 (8.23%) Windows Server
22 28 (7.20%) A+ Certification
22 28 (7.20%) Asset Management
22 28 (7.20%) Cybersecurity
22 28 (7.20%) User Experience
23 26 (6.68%) Apple iOS

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 39 (10.03%) SharePoint
2 33 (8.48%) Microsoft Exchange
3 6 (1.54%) Confluence
4 2 (0.51%) IIS
5 1 (0.26%) CMS
5 1 (0.26%) Moodle
5 1 (0.26%) Tomcat
5 1 (0.26%) Umbraco
Applications
1 96 (24.68%) Microsoft Office
2 26 (6.68%) Microsoft Excel
3 24 (6.17%) Microsoft PowerPoint
4 11 (2.83%) Spreadsheet
5 4 (1.03%) MS Visio
6 1 (0.26%) Acrobat
6 1 (0.26%) Photoshop
Business Applications
1 3 (0.77%) Alphatax
1 3 (0.77%) SAP ERP
2 1 (0.26%) Dynamics CRM
2 1 (0.26%) Dynamics GP
2 1 (0.26%) Elite 3E
2 1 (0.26%) NetSuite
2 1 (0.26%) Shopify
Cloud Services
1 187 (48.07%) Microsoft 365
2 85 (21.85%) Azure
3 50 (12.85%) Entra ID
4 19 (4.88%) Power Platform
5 12 (3.08%) OneDrive
6 9 (2.31%) Power Automate
7 8 (2.06%) dbt
8 5 (1.29%) Dynamics 365
9 3 (0.77%) Google Workspace
9 3 (0.77%) SaaS
10 2 (0.51%) Mimecast
11 1 (0.26%) Adobe Creative Cloud
11 1 (0.26%) PowerApps
Communications & Networking
1 36 (9.25%) DNS
2 35 (9.00%) DHCP
2 35 (9.00%) Firewall
3 33 (8.48%) VPN
4 16 (4.11%) LAN
4 16 (4.11%) TCP/IP
5 12 (3.08%) Wi-Fi
6 11 (2.83%) Broadband
6 11 (2.83%) VoIP
6 11 (2.83%) WAN
7 8 (2.06%) Remote Desktop
8 6 (1.54%) Wireless
9 4 (1.03%) 4G
10 3 (0.77%) Mobile Broadband
10 3 (0.77%) Softphone
10 3 (0.77%) VLAN
11 2 (0.51%) WebEx
12 1 (0.26%) Cisco IOS
12 1 (0.26%) IP Telephony
12 1 (0.26%) Unified Communications
Database & Business Intelligence
1 19 (4.88%) Power BI
2 13 (3.34%) SQL Server
3 10 (2.57%) Metabase
4 8 (2.06%) Data Warehouse
5 3 (0.77%) PostgreSQL
5 3 (0.77%) SAP BW
6 2 (0.51%) Relational Database
7 1 (0.26%) MySQL
7 1 (0.26%) SQL Server Reporting Services
Development Applications
1 13 (3.34%) JIRA
2 10 (2.57%) Visual Studio
3 1 (0.26%) Rational Rhapsody
General
1 212 (54.50%) Social Skills
2 53 (13.62%) Law
3 44 (11.31%) Organisational Skills
4 38 (9.77%) Finance
5 34 (8.74%) Analytical Skills
6 32 (8.23%) Manufacturing
7 31 (7.97%) Telecoms
8 28 (7.20%) Legal
9 13 (3.34%) Advertising
10 12 (3.08%) Documentation Skills
11 5 (1.29%) Marketing
12 4 (1.03%) Agriculture
12 4 (1.03%) Automotive
12 4 (1.03%) Back Office
12 4 (1.03%) Publishing
12 4 (1.03%) Retail
13 3 (0.77%) Aerospace
13 3 (0.77%) Financial Institution
14 2 (0.51%) Inclusion and Diversity
15 1 (0.26%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.03%) Software Packaging
2 3 (0.77%) CSS
2 3 (0.77%) HTML
2 3 (0.77%) Web Services
3 2 (0.51%) JSON
3 2 (0.51%) XML
4 1 (0.26%) MFC
4 1 (0.26%) Middleware
Miscellaneous
1 61 (15.68%) Driving Licence
2 55 (14.14%) Onboarding
3 28 (7.20%) Management Information System
4 24 (6.17%) Video Conferencing
5 13 (3.34%) Renewable Energy
6 12 (3.08%) Enterprise Software
7 8 (2.06%) Analytical Mindset
8 6 (1.54%) Client/Server
9 5 (1.29%) iPhone
10 4 (1.03%) e-Learning
10 4 (1.03%) EPoS
10 4 (1.03%) Microsoft Licensing
10 4 (1.03%) Self-Motivation
11 3 (0.77%) Team-Oriented Environment
12 2 (0.51%) CCTV
12 2 (0.51%) Data Centre
13 1 (0.26%) Data Protection Act
13 1 (0.26%) iSeries
13 1 (0.26%) SCADA
13 1 (0.26%) Smartphone
Operating Systems
1 216 (55.53%) Windows
2 65 (16.71%) Windows 10
3 35 (9.00%) Mac OS
4 32 (8.23%) Windows Server
5 26 (6.68%) Apple iOS
6 23 (5.91%) Android
7 9 (2.31%) Windows Server 2019
8 6 (1.54%) Mac OS X
9 5 (1.29%) Windows Server 2016
10 4 (1.03%) Windows Server 2012
11 2 (0.51%) Linux
12 1 (0.26%) Windows Server 2008
Processes & Methodologies
1 144 (37.02%) Problem-Solving
2 136 (34.96%) Customer Service
3 88 (22.62%) ITIL
4 60 (15.42%) ITSM
5 47 (12.08%) Continuous Improvement
6 37 (9.51%) Service Management
7 28 (7.20%) Asset Management
7 28 (7.20%) Cybersecurity
7 28 (7.20%) User Experience
8 23 (5.91%) Data Management
9 21 (5.40%) Process Improvement
10 20 (5.14%) ERP
11 19 (4.88%) Business Intelligence
11 19 (4.88%) Data Analysis
11 19 (4.88%) Document Management
12 16 (4.11%) Customer-Centric Approach
12 16 (4.11%) Customer-Centricity
13 15 (3.86%) Case Management
13 15 (3.86%) Computer Science
13 15 (3.86%) Mentoring
Programming Languages
1 37 (9.51%) SQL
2 15 (3.86%) PowerShell
3 8 (2.06%) Python
4 5 (1.29%) Java
5 3 (0.77%) ABAP
5 3 (0.77%) Apex Code
6 2 (0.51%) Delphi
6 2 (0.51%) Pascal
6 2 (0.51%) PHP
6 2 (0.51%) VB
7 1 (0.26%) R
7 1 (0.26%) T-SQL
7 1 (0.26%) VBA
7 1 (0.26%) VBScript
Qualifications
1 70 (17.99%) Degree
2 28 (7.20%) A+ Certification
3 19 (4.88%) Security Cleared
4 16 (4.11%) Microsoft Certification
5 14 (3.60%) ITIL Foundation Certificate
5 14 (3.60%) SC Cleared
6 8 (2.06%) Computer Science Degree
6 8 (2.06%) Microsoft Certified Professional
7 4 (1.03%) DV Cleared
7 4 (1.03%) ITIL Certification
7 4 (1.03%) Master's Degree
8 3 (0.77%) BPSS Clearance
8 3 (0.77%) SAP Certification
9 2 (0.51%) Network+ Certification
9 2 (0.51%) NVQ Level 3
10 1 (0.26%) CCNA
10 1 (0.26%) Cisco Certification
10 1 (0.26%) DBS Check
10 1 (0.26%) MCSA
Quality Assurance & Compliance
1 18 (4.63%) SLA
2 5 (1.29%) Cyber Essentials
2 5 (1.29%) GDPR
3 3 (0.77%) ISO/IEC 27001
4 1 (0.26%) 21 CFR Part 11
4 1 (0.26%) Data Quality
4 1 (0.26%) GxP
System Software
1 155 (39.85%) Active Directory
2 12 (3.08%) Virtual Desktop
2 12 (3.08%) VMware Infrastructure
3 7 (1.80%) Hyper-V
4 4 (1.03%) BitLocker
Systems Management
1 63 (16.20%) Microsoft Intune
2 17 (4.37%) SCCM
3 4 (1.03%) Jamf Pro
4 1 (0.26%) Symantec Endpoint Protection
Vendors
1 228 (58.61%) Microsoft
2 12 (3.08%) VMware
3 11 (2.83%) Cisco
4 10 (2.57%) ServiceNow
5 7 (1.80%) Apple
5 7 (1.80%) iManage
5 7 (1.80%) Meraki
6 6 (1.54%) Genesys
7 5 (1.29%) HP
8 4 (1.03%) HubSpot
8 4 (1.03%) SAP
8 4 (1.03%) Starlink
9 3 (0.77%) Bomgar
9 3 (0.77%) Salesforce
10 2 (0.51%) Adobe
10 2 (0.51%) ConnectWise
10 2 (0.51%) Dell
10 2 (0.51%) Google
10 2 (0.51%) Juniper
10 2 (0.51%) SolarWinds