Period
to 17 November 2017

The median annual salary for an IT Support Analyst was £26,000 in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 481 477 576
Rank change year-on-year -4 +99 -55
Permanent jobs requiring an IT Support Analyst 1059 1140 993
As % of all permanent IT jobs advertised in the UK 0.59% 0.60% 0.45%
As % of the Job Titles category 0.61% 0.62% 0.47%
Number of salaries quoted 902 1064 934
UK median annual salary £26,000 £27,000 £25,000
Median salary % change year-on-year -3.70% +8.00% -3.85%
10th Percentile £19,138 £19,750 £18,625
90th Percentile £38,750 £38,000 £36,000
UK excluding London median annual salary £24,000 £25,000 £23,000
% change year-on-year -4.00% +8.70% -4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172542 183486 211561
% of permanent IT jobs with a recognized job title 95.77% 96.49% 96.47%
Number of salaries quoted 138422 153547 175640
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 6 months to 17 November 2017.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 991 £26,000 -3.70% 44
UK excluding London -15 630 £24,000 -4.00% 36
London +28 390 £30,000 - 11
South East +19 257 £24,000 -11.11% 15
North of England -84 131 £23,500 -2.08% 6
Midlands +52 86 £22,500 -4.26% 5
Yorkshire -43 74 £22,250 -7.29% 2
East of England +15 67 £30,000 +27.66% 1
South West -8 60 £24,500 -1.01% 6
North West -17 57 £23,500 -2.08% 4
West Midlands +7 51 £22,750 -5.21% 3
East Midlands +49 35 £22,500 - 2
Wales +20 15 £24,375 +8.33% 1
Scotland -15 8 £23,500 -16.81% 2
Channel Islands +5 6 £32,500 -10.96%
Northern Ireland -20 1 £20,000 -

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Analyst in the job title.

1 723 (68.27%) Windows
2 553 (52.22%) Active Directory
3 516 (48.73%) Microsoft
4 335 (31.63%) Microsoft Office
5 267 (25.21%) ITIL
6 266 (25.12%) Windows Server
7 261 (24.65%) Windows 7
8 245 (23.14%) Office 365
9 239 (22.57%) VMware
10 217 (20.49%) SQL
11 211 (19.92%) MS Exchange
12 190 (17.94%) Finance
13 164 (15.49%) Windows Server 2012
14 140 (13.22%) VMware Infrastructure
15 139 (13.13%) Degree
16 136 (12.84%) Asset Management
17 131 (12.37%) Windows 10
18 126 (11.90%) Citrix
19 115 (10.86%) Analytical Skills
20 114 (10.76%) Windows Server 2008
21 110 (10.39%) Windows 8
22 109 (10.29%) DNS
23 107 (10.10%) TCP/IP
24 103 (9.73%) Banking
25 94 (8.88%) DHCP
26 88 (8.31%) SharePoint
27 85 (8.03%) Exchange Server 2010
28 82 (7.74%) Microsoft Azure
29 79 (7.46%) Unix
30 77 (7.27%) Linux

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 211 (19.92%) MS Exchange
2 88 (8.31%) SharePoint
3 85 (8.03%) Exchange Server 2010
4 52 (4.91%) Skype for Business
5 45 (4.25%) IIS
6 31 (2.93%) Exchange Server 2013
7 21 (1.98%) Blackberry Enterprise Server
8 17 (1.61%) Exchange Server 2007
9 9 (0.85%) Exchange Server 2003
10 8 (0.76%) IBM Notes
11 7 (0.66%) SharePoint 2013
12 4 (0.38%) Moodle
13 2 (0.19%) Adobe Experience Manager
13 2 (0.19%) Anypoint
13 2 (0.19%) Confluence
13 2 (0.19%) IBM Domino
13 2 (0.19%) WordPress
14 1 (0.094%) Apache Spark
14 1 (0.094%) JBoss
14 1 (0.094%) Totara
Applications
1 335 (31.63%) Microsoft Office
2 56 (5.29%) Microsoft Excel
3 25 (2.36%) Microsoft PowerPoint
4 7 (0.66%) Adobe Creative Suite
5 4 (0.38%) Adobe Captivate
5 4 (0.38%) AutoCAD
5 4 (0.38%) MS Visio
6 2 (0.19%) Maya
6 2 (0.19%) Revit
6 2 (0.19%) Spreadsheet
7 1 (0.094%) Acrobat
7 1 (0.094%) CINEMA 4D
7 1 (0.094%) Microsoft Project
7 1 (0.094%) Vectorworks
Business Applications
1 62 (5.85%) ION MarketView
2 17 (1.61%) Dynamics CRM
3 12 (1.13%) Eikon
4 4 (0.38%) Dynamics NAV
4 4 (0.38%) SAP CRM
5 2 (0.19%) Dynamics GP
5 2 (0.19%) Eloqua
5 2 (0.19%) SAP ERP
5 2 (0.19%) thinkFolio
6 1 (0.094%) Dynamics AX
6 1 (0.094%) LatentZero
6 1 (0.094%) Sage 200
6 1 (0.094%) SAP MM
6 1 (0.094%) Unit4 Business World
6 1 (0.094%) Visualfiles
Cloud Services
1 245 (23.14%) Office 365
2 82 (7.74%) Microsoft Azure
3 15 (1.42%) Mimecast
4 11 (1.04%) Amazon AWS
5 9 (0.85%) IaaS
6 7 (0.66%) G Suite
6 7 (0.66%) OneDrive
6 7 (0.66%) PaaS
7 3 (0.28%) SaaS
8 2 (0.19%) Adobe Analytics
9 1 (0.094%) Adobe Creative Cloud
9 1 (0.094%) Amazon EMR
9 1 (0.094%) Amazon Kinesis
9 1 (0.094%) Cloud Computing
Communications & Networking
1 109 (10.29%) DNS
2 107 (10.10%) TCP/IP
3 94 (8.88%) DHCP
4 76 (7.18%) LAN
5 75 (7.08%) Firewall
6 59 (5.57%) WAN
7 53 (5.00%) VPN
8 43 (4.06%) VoIP
9 38 (3.59%) Skype
10 29 (2.74%) Internet
11 28 (2.64%) Wireless
12 23 (2.17%) Remote Desktop
13 22 (2.08%) VLAN
14 20 (1.89%) Wi-Fi
15 15 (1.42%) SAN
15 15 (1.42%) SSL
16 12 (1.13%) PBX
17 11 (1.04%) Network Security
18 9 (0.85%) IP Telephony
19 7 (0.66%) WebEx
Database & Business Intelligence
1 75 (7.08%) SQL Server
2 14 (1.32%) Crystal Reports
3 7 (0.66%) Oracle Database
4 6 (0.57%) MySQL
5 3 (0.28%) Amazon Redshift
5 3 (0.28%) GIS
5 3 (0.28%) MongoDB
5 3 (0.28%) Oracle Reports
5 3 (0.28%) SQL Server 2008
6 2 (0.19%) Amazon RDS
6 2 (0.19%) Blockchain
6 2 (0.19%) Relational Database
6 2 (0.19%) SQL Server 2012
7 1 (0.094%) Apache Hive
7 1 (0.094%) Big Data
7 1 (0.094%) Impala
7 1 (0.094%) Power BI
7 1 (0.094%) Redis
7 1 (0.094%) SQL Server 2016
7 1 (0.094%) SQL Server Analysis Services
Development Applications
1 7 (0.66%) JIRA
2 2 (0.19%) Talend Open Studio
3 1 (0.094%) FrontPage
3 1 (0.094%) MSI
General
1 190 (17.94%) Finance
2 103 (9.73%) Banking
3 74 (6.99%) Investment Banking
4 70 (6.61%) Retail Banking
5 66 (6.23%) Front Office
6 44 (4.15%) Telecoms
7 40 (3.78%) Legal
8 35 (3.31%) Law
8 35 (3.31%) Retail
9 31 (2.93%) Games
10 30 (2.83%) Manufacturing
11 15 (1.42%) Marketing
12 13 (1.23%) Advertising
13 12 (1.13%) Back Office
14 8 (0.76%) German Language
15 6 (0.57%) Publishing
16 5 (0.47%) Automotive
16 5 (0.47%) French Language
16 5 (0.47%) Mandarin Language
17 3 (0.28%) Dutch Language
Libraries, Frameworks & Software Standards
1 11 (1.04%) .NET
1 11 (1.04%) HTML
2 8 (0.76%) Software Packaging
3 7 (0.66%) Web Services
3 7 (0.66%) XML
4 6 (0.57%) FIX Protocol
5 4 (0.38%) jQuery
6 3 (0.28%) ASP.NET
6 3 (0.28%) J2EE
6 3 (0.28%) ODBC
7 2 (0.19%) Ajax
7 2 (0.19%) Middleware
7 2 (0.19%) Natural Language Processing
7 2 (0.19%) Silverlight
8 1 (0.094%) AngularJS
8 1 (0.094%) COM
8 1 (0.094%) CSS
8 1 (0.094%) HTML5
8 1 (0.094%) scikit-learn
8 1 (0.094%) TensorFlow
Miscellaneous
1 115 (10.86%) Analytical Skills
2 64 (6.04%) Foreign Exchange (FX)
3 51 (4.82%) Computer Science
4 46 (4.34%) Blackberry
5 38 (3.59%) Driving Licence
6 33 (3.12%) iPad
7 30 (2.83%) iPhone
8 27 (2.55%) Hedge funds
8 27 (2.55%) Video Conferencing
9 25 (2.36%) Smartphone
10 19 (1.79%) Data Centre
11 12 (1.13%) Management Information System
11 12 (1.13%) RSA SecurID
12 7 (0.66%) Equities
12 7 (0.66%) PDA
13 6 (0.57%) Apple TV
13 6 (0.57%) e-Learning
13 6 (0.57%) Fintech
13 6 (0.57%) Replication
14 5 (0.47%) BYOD
Operating Systems
1 723 (68.27%) Windows
2 266 (25.12%) Windows Server
3 261 (24.65%) Windows 7
4 164 (15.49%) Windows Server 2012
5 131 (12.37%) Windows 10
6 114 (10.76%) Windows Server 2008
7 110 (10.39%) Windows 8
8 79 (7.46%) Unix
9 77 (7.27%) Linux
10 40 (3.78%) Windows Server 2003
11 36 (3.40%) Android
12 30 (2.83%) Mac OS X
13 28 (2.64%) Windows XP
14 26 (2.46%) Apple iOS
15 16 (1.51%) Red Hat Enterprise Linux
16 13 (1.23%) Windows Phone
17 12 (1.13%) Mac OS
18 6 (0.57%) Windows Vista
19 4 (0.38%) Windows 2000 Server
20 2 (0.19%) Windows Mobile
Processes & Methodologies
1 267 (25.21%) ITIL
2 136 (12.84%) Asset Management
3 74 (6.99%) Wealth Management
4 68 (6.42%) Process Improvement
5 58 (5.48%) CRM
6 45 (4.25%) Service Delivery
7 44 (4.15%) Document Management
7 44 (4.15%) Service Management
8 43 (4.06%) Time Management
9 42 (3.97%) Disaster Recovery
10 31 (2.93%) Incident Management
10 31 (2.93%) Problem Management
11 30 (2.83%) Virtual Infrastructure
12 27 (2.55%) ERP
12 27 (2.55%) ITSM
13 20 (1.89%) Workflow
14 17 (1.61%) Mentoring
14 17 (1.61%) Proactive Monitoring
15 16 (1.51%) Software Deployment
16 15 (1.42%) Continuous Improvement
Programming Languages
1 217 (20.49%) SQL
2 30 (2.83%) PowerShell
3 11 (1.04%) C
3 11 (1.04%) Java
4 8 (0.76%) C#
4 8 (0.76%) JavaScript
4 8 (0.76%) Perl
5 6 (0.57%) T-SQL
5 6 (0.57%) VB
5 6 (0.57%) VBA
6 5 (0.47%) PL/SQL
7 4 (0.38%) Bash Shell
8 3 (0.28%) VBScript
9 2 (0.19%) C++
9 2 (0.19%) Delphi
9 2 (0.19%) Python
10 1 (0.094%) PHP
10 1 (0.094%) Shell Script
10 1 (0.094%) Tcl
10 1 (0.094%) VB.NET
Qualifications
1 139 (13.13%) Degree
2 62 (5.85%) Microsoft Certification
3 50 (4.72%) MCP
4 37 (3.49%) MCSE
5 36 (3.40%) A+ Certification
6 34 (3.21%) Cisco Certification
6 34 (3.21%) Computer Science Degree
7 31 (2.93%) CCNA
8 25 (2.36%) MCSA
9 24 (2.27%) ITIL Certification
10 10 (0.94%) CCNP
11 8 (0.76%) DBS Check
11 8 (0.76%) MCITP
12 6 (0.57%) Security Cleared
13 5 (0.47%) MCTS
13 5 (0.47%) Network+ Certification
13 5 (0.47%) Numerate Degree
14 4 (0.38%) GNVQ
14 4 (0.38%) SC Cleared
15 3 (0.28%) NVQ Level 3
Quality Assurance & Compliance
1 59 (5.57%) SLA
2 13 (1.23%) ISO/IEC 27001
3 7 (0.66%) QA
4 4 (0.38%) BS25999
4 4 (0.38%) COBIT
4 4 (0.38%) ISO/IEC 20000
4 4 (0.38%) PCI DSS
5 3 (0.28%) JSP 440
5 3 (0.28%) Sarbanes-Oxley
6 2 (0.19%) GDPR
7 1 (0.094%) PMO
System Software
1 553 (52.22%) Active Directory
2 140 (13.22%) VMware Infrastructure
3 58 (5.48%) Hyper-V
4 32 (3.02%) VMware ESXi
5 30 (2.83%) vSphere
6 14 (1.32%) Virtual Machines
7 12 (1.13%) Terminal Services
7 12 (1.13%) XenApp
8 10 (0.94%) VMware Workstation
9 7 (0.66%) Microsoft Virtual Server
9 7 (0.66%) Virtual Servers
10 5 (0.47%) Virtual Desktop
11 1 (0.094%) Microsoft App-V
Systems Management
1 69 (6.52%) SCCM
2 24 (2.27%) WSUS
3 14 (1.32%) vCenter Server
4 8 (0.76%) Symantec Endpoint Protection
5 6 (0.57%) Backup Exec
5 6 (0.57%) SCOM
6 4 (0.38%) Norton AntiVirus
6 4 (0.38%) SCVMM
7 2 (0.19%) Jamf Pro
7 2 (0.19%) Microsoft Intune
7 2 (0.19%) Systems Management Server (SMS)
8 1 (0.094%) DameWare
8 1 (0.094%) SCOrch
Vendors
1 516 (48.73%) Microsoft
2 239 (22.57%) VMware
3 126 (11.90%) Citrix
4 74 (6.99%) Cisco
5 63 (5.95%) ION Trading
6 38 (3.59%) Apple
7 32 (3.02%) Oracle
8 29 (2.74%) iManage
9 27 (2.55%) Bloomberg
10 25 (2.36%) HP
11 24 (2.27%) Dell
12 21 (1.98%) Adobe
13 19 (1.79%) Veeam
14 18 (1.70%) Sophos
15 17 (1.61%) Google
16 16 (1.51%) Red Hat
16 16 (1.51%) Symantec
17 15 (1.42%) Avaya
17 15 (1.42%) SAP
18 14 (1.32%) Remedy