Period
to 11 December 2018

The median annual salary for an IT Support Analyst was £27,500 in advertised job vacancies during the 6 months to 11 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 504 490 497
Rank change year-on-year -14 +7 +66
Permanent jobs requiring an IT Support Analyst 875 1,043 1,058
As % of all permanent IT jobs advertised in the UK 0.55% 0.58% 0.57%
As % of the Job Titles category 0.57% 0.60% 0.59%
Number of salaries quoted 798 894 985
UK median annual salary £27,500 £26,000 £27,000
Median salary % change year-on-year +5.77% -3.70% +8.00%
10th Percentile £19,500 £19,250 £19,625
90th Percentile £37,500 £38,750 £37,800
UK excluding London median annual salary £25,000 £24,500 £25,000
% change year-on-year +2.04% -2.00% +7.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 153,074 172,554 178,525
% of permanent IT jobs with a recognized job title 95.85% 96.04% 96.58%
Number of salaries quoted 122,874 138,839 149,066
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.03%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 6 months to 11 December 2018.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 803 £27,500 +3.77% 64
UK excluding London -24 497 £25,000 +2.04% 42
London +37 347 £30,000 - 29
South East -70 165 £25,000 +4.17% 12
North of England +22 107 £25,000 +6.38% 8
Midlands +35 75 £26,000 +15.56% 9
South West +19 62 £23,875 -2.55% 2
North West +14 57 £26,500 +2.91% 4
East of England +20 51 £30,000 - 4
West Midlands +18 44 £26,000 +13.04% 3
Yorkshire +7 37 £25,000 +17.65% 2
East Midlands +20 31 £25,000 +11.11% 6
Wales +4 20 £22,000 -6.38% 3
Scotland +12 17 £25,000 +6.38% 4
North East - 13 £20,000 - 2
Channel Islands -10 2 £29,500 -9.23%
Northern Ireland -4 1 £24,500 +22.50%

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 December 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 614 (70.17%) Windows
2 492 (56.23%) Active Directory
3 390 (44.57%) Microsoft
4 291 (33.26%) Microsoft Office
5 282 (32.23%) Office 365
6 276 (31.54%) Windows Server
7 263 (30.06%) Windows 7
8 234 (26.74%) Windows 10
9 202 (23.09%) ITIL
10 159 (18.17%) VMware
11 130 (14.86%) Citrix
12 129 (14.74%) Windows Server 2012
13 126 (14.40%) Problem-Solving
14 121 (13.83%) MS Exchange
15 110 (12.57%) Firewall
16 99 (11.31%) Finance
17 97 (11.09%) TCP/IP
17 97 (11.09%) Windows Server 2008
18 92 (10.51%) VMware Infrastructure
19 90 (10.29%) Cisco
20 88 (10.06%) DNS
21 87 (9.94%) Microsoft Certification
22 86 (9.83%) SQL
23 84 (9.60%) LAN
24 81 (9.26%) DHCP
25 76 (8.69%) SLA
26 75 (8.57%) Service Management
27 72 (8.23%) WAN
28 66 (7.54%) MCSE
28 66 (7.54%) Incident Management

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (13.83%) MS Exchange
2 64 (7.31%) SharePoint
3 25 (2.86%) Exchange Server 2010
4 22 (2.51%) IIS
4 22 (2.51%) Skype for Business
5 20 (2.29%) Exchange Server 2013
6 19 (2.17%) SharePoint 2013
7 6 (0.69%) SharePoint 2010
7 6 (0.69%) Tomcat
8 4 (0.46%) Exchange Server 2007
8 4 (0.46%) JBoss
9 3 (0.34%) Apache
10 2 (0.23%) Blackberry Enterprise Server
10 2 (0.23%) WordPress
11 1 (0.11%) GlassFish
11 1 (0.11%) Oracle Workflow
Applications
1 291 (33.26%) Microsoft Office
2 29 (3.31%) Microsoft Excel
3 14 (1.60%) Microsoft PowerPoint
4 5 (0.57%) CATIA
5 3 (0.34%) Microsoft Project
5 3 (0.34%) PTC Creo
6 2 (0.23%) MS Visio
7 1 (0.11%) Adobe Creative Suite
Business Applications
1 8 (0.91%) Dynamics CRM
2 3 (0.34%) Dynamics NAV
2 3 (0.34%) NetSuite
2 3 (0.34%) SAP Business One
2 3 (0.34%) SAP R/3
2 3 (0.34%) Teamcenter
3 2 (0.23%) Dynamics AX
3 2 (0.23%) Infor M3
3 2 (0.23%) Oracle Applications
3 2 (0.23%) Sage 200
3 2 (0.23%) Sage X3
4 1 (0.11%) Epicor Tropos
4 1 (0.11%) iTrent
4 1 (0.11%) Oracle EBS
4 1 (0.11%) Remedy ITSM
4 1 (0.11%) ResourceLink
4 1 (0.11%) SAP HR
4 1 (0.11%) SnowdropKCS
4 1 (0.11%) SystmOne
4 1 (0.11%) thinkFolio
Cloud Services
1 282 (32.23%) Office 365
2 49 (5.60%) Microsoft Azure
3 17 (1.94%) Amazon AWS
4 8 (0.91%) Azure Active Directory
4 8 (0.91%) G Suite
5 7 (0.80%) Dropbox
6 6 (0.69%) Mimecast
7 4 (0.46%) OneDrive
8 3 (0.34%) Cloud Computing
8 3 (0.34%) Google Drive
8 3 (0.34%) SaaS
8 3 (0.34%) Slack
9 1 (0.11%) Adobe Creative Cloud
9 1 (0.11%) Akamai
9 1 (0.11%) Dynamics 365
9 1 (0.11%) Google Cloud Platform
9 1 (0.11%) IaaS
9 1 (0.11%) Oracle CX
9 1 (0.11%) Taleo
Communications & Networking
1 110 (12.57%) Firewall
2 97 (11.09%) TCP/IP
3 88 (10.06%) DNS
4 84 (9.60%) LAN
5 81 (9.26%) DHCP
6 72 (8.23%) WAN
7 55 (6.29%) VoIP
8 29 (3.31%) VPN
9 24 (2.74%) Skype
10 23 (2.63%) Internet
11 14 (1.60%) IP Telephony
11 14 (1.60%) VLAN
12 13 (1.49%) Remote Desktop
13 12 (1.37%) Intranet
13 12 (1.37%) SAN
13 12 (1.37%) Wi-Fi
13 12 (1.37%) Wireless
14 8 (0.91%) SMTP
15 7 (0.80%) Ethernet
15 7 (0.80%) ISDN
Database & Business Intelligence
1 50 (5.71%) SQL Server
2 20 (2.29%) Crystal Reports
3 12 (1.37%) Relational Database
4 11 (1.26%) SQL Server 2008
5 9 (1.03%) SQL Server 2012
6 6 (0.69%) BusinessObjects
6 6 (0.69%) SQL Server 2016
6 6 (0.69%) SQL Server Reporting Services
7 5 (0.57%) Data Warehouse
7 5 (0.57%) MySQL
8 4 (0.46%) SQL Server 2014
9 3 (0.34%) SQL Server 2005
10 2 (0.23%) Adabas
10 2 (0.23%) Oracle Database
10 2 (0.23%) Oracle Reports
10 2 (0.23%) Power BI
10 2 (0.23%) RDBMS
11 1 (0.11%) MS Access
11 1 (0.11%) Oracle BI Publisher
11 1 (0.11%) Oracle Discoverer
Development Applications
1 2 (0.23%) Ant
2 1 (0.11%) JIRA
General
1 99 (11.31%) Finance
2 34 (3.89%) Law
3 29 (3.31%) Legal
4 27 (3.09%) Retail
5 25 (2.86%) Telecoms
6 23 (2.63%) Manufacturing
7 19 (2.17%) Banking
8 11 (1.26%) Publishing
9 8 (0.91%) Automotive
9 8 (0.91%) Games
10 7 (0.80%) Marketing
11 6 (0.69%) Back Office
12 4 (0.46%) Financial Institution
13 3 (0.34%) Aerospace
13 3 (0.34%) Electronics
13 3 (0.34%) Korean Language
14 2 (0.23%) Advertising
14 2 (0.23%) Billing
14 2 (0.23%) Front Office
14 2 (0.23%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (1.03%) .NET
2 7 (0.80%) Web Services
3 4 (0.46%) HTML
3 4 (0.46%) Software Packaging
4 3 (0.34%) Rendezvous
5 2 (0.23%) LAMP
5 2 (0.23%) LDAP
5 2 (0.23%) SAML
5 2 (0.23%) XML
6 1 (0.11%) ASP.NET
6 1 (0.11%) CSS
6 1 (0.11%) FIX Protocol
6 1 (0.11%) XSLT
Miscellaneous
1 52 (5.94%) Self-Motivation
2 49 (5.60%) Analytical Skills
3 28 (3.20%) Management Information System
4 21 (2.40%) Video Conferencing
5 19 (2.17%) Blackberry
5 19 (2.17%) Driving Licence
5 19 (2.17%) Smartphone
6 16 (1.83%) iPhone
7 15 (1.71%) Fintech
8 14 (1.60%) Digital Media
9 12 (1.37%) Data Centre
10 7 (0.80%) Fat Client
10 7 (0.80%) iPad
10 7 (0.80%) NHS
10 7 (0.80%) Thin Client
11 6 (0.69%) Public Cloud
12 5 (0.57%) EPoS
12 5 (0.57%) Linux Command Line
12 5 (0.57%) Mobile App
12 5 (0.57%) Mobile Computing
Operating Systems
1 614 (70.17%) Windows
2 276 (31.54%) Windows Server
3 263 (30.06%) Windows 7
4 234 (26.74%) Windows 10
5 129 (14.74%) Windows Server 2012
6 97 (11.09%) Windows Server 2008
7 60 (6.86%) Linux
8 59 (6.74%) Windows 8
9 24 (2.74%) Android
10 20 (2.29%) Red Hat Enterprise Linux
11 12 (1.37%) Mac OS X
12 11 (1.26%) Mac OS
12 11 (1.26%) Windows Server 2003
12 11 (1.26%) Windows XP
13 10 (1.14%) Unix
14 9 (1.03%) Apple iOS
15 4 (0.46%) Oracle Linux
16 2 (0.23%) HPUX
16 2 (0.23%) Solaris
17 1 (0.11%) AIX
Processes & Methodologies
1 202 (23.09%) ITIL
2 126 (14.40%) Problem-Solving
3 75 (8.57%) Service Management
4 66 (7.54%) Incident Management
5 54 (6.17%) ITSM
6 43 (4.91%) Service Delivery
7 41 (4.69%) Asset Management
8 37 (4.23%) Change Management
9 33 (3.77%) Problem Management
10 30 (3.43%) Computer Science
11 25 (2.86%) CRM
11 25 (2.86%) ERP
12 23 (2.63%) Investment Management
12 23 (2.63%) Project Management
13 22 (2.51%) Patch Management
14 19 (2.17%) Coaching
14 19 (2.17%) Migration
15 18 (2.06%) Mentoring
15 18 (2.06%) Time Management
16 17 (1.94%) Root Cause Analysis
Programming Languages
1 86 (9.83%) SQL
2 21 (2.40%) PowerShell
3 13 (1.49%) C
4 8 (0.91%) JavaScript
4 8 (0.91%) T-SQL
5 7 (0.80%) C#
6 6 (0.69%) Java
7 5 (0.57%) VBA
8 4 (0.46%) VB
9 3 (0.34%) PHP
9 3 (0.34%) PL/SQL
10 1 (0.11%) Perl
10 1 (0.11%) Python
10 1 (0.11%) Shell Script
10 1 (0.11%) VB.NET
Qualifications
1 87 (9.94%) Microsoft Certification
2 66 (7.54%) MCSE
3 62 (7.09%) Degree
4 42 (4.80%) MCP
5 37 (4.23%) MCSA
6 20 (2.29%) CCNA
6 20 (2.29%) Cisco Certification
7 19 (2.17%) ITIL Certification
8 15 (1.71%) Computer Science Degree
9 10 (1.14%) A+ Certification
9 10 (1.14%) ITIL Foundation Certificate
9 10 (1.14%) Security Cleared
10 8 (0.91%) SC Cleared
11 3 (0.34%) MCTS
12 2 (0.23%) CCNP
12 2 (0.23%) DBS Check
12 2 (0.23%) MCITP
13 1 (0.11%) HND
13 1 (0.11%) Network+ Certification
13 1 (0.11%) SSCP
Quality Assurance & Compliance
1 76 (8.69%) SLA
2 8 (0.91%) GDPR
3 7 (0.80%) ISO/IEC 27001
4 3 (0.34%) PCI DSS
5 2 (0.23%) QA
6 1 (0.11%) DICOM
6 1 (0.11%) HL7
6 1 (0.11%) ISO 9001
6 1 (0.11%) Sarbanes-Oxley
System Software
1 492 (56.23%) Active Directory
2 92 (10.51%) VMware Infrastructure
3 35 (4.00%) Hyper-V
4 24 (2.74%) VMware ESXi
5 23 (2.63%) XenApp
6 9 (1.03%) Virtual Machines
7 8 (0.91%) Virtual Servers
8 5 (0.57%) Microsoft Virtual Server
8 5 (0.57%) Terminal Services
8 5 (0.57%) vSphere
9 4 (0.46%) BitLocker
9 4 (0.46%) Docker
9 4 (0.46%) Terminal Server
10 3 (0.34%) Virtual Desktop
10 3 (0.34%) XenDesktop
11 2 (0.23%) VMware Workstation
12 1 (0.11%) Squid
12 1 (0.11%) VMware Server
Systems Management
1 64 (7.31%) SCCM
2 18 (2.06%) Symantec Endpoint Protection
3 14 (1.60%) Backup Exec
4 8 (0.91%) XenMobile
5 7 (0.80%) Cisco CUCM
5 7 (0.80%) WSUS
6 6 (0.69%) Microsoft Intune
7 4 (0.46%) Clonezilla
7 4 (0.46%) Systems Management Server (SMS)
8 3 (0.34%) CA Spectrum
8 3 (0.34%) Control-M
9 2 (0.23%) Opscode Chef
9 2 (0.23%) WhatsUp Gold
10 1 (0.11%) CSIRT
10 1 (0.11%) Jamf Pro
10 1 (0.11%) Kubernetes
10 1 (0.11%) NetBackup
10 1 (0.11%) Norton AntiVirus
10 1 (0.11%) Single Sign-On
10 1 (0.11%) vCenter Server
Vendors
1 390 (44.57%) Microsoft
2 159 (18.17%) VMware
3 130 (14.86%) Citrix
4 90 (10.29%) Cisco
5 39 (4.46%) Apple
5 39 (4.46%) HP
6 29 (3.31%) Symantec
7 27 (3.09%) Avaya
7 27 (3.09%) Oracle
8 23 (2.63%) Veeam
9 20 (2.29%) NetApp
9 20 (2.29%) Red Hat
9 20 (2.29%) SAP
10 17 (1.94%) SonicWALL
11 14 (1.60%) Asigra
12 11 (1.26%) ServiceNow
13 10 (1.14%) Mitel
13 10 (1.14%) WatchGuard
14 9 (1.03%) Ivanti
14 9 (1.03%) McAfee