The median annual salary for a IT Support Analyst was £26,000 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
IT Support Analyst
UK
Rank 472 518 464
Rank change year-on-year +46 -54  
Permanent jobs requiring an IT Support Analyst 419 487 619
As % of all permanent IT jobs advertised in the UK 0.50% 0.47% 0.59%
As % of the Job Titles category 0.52% 0.49% 0.61%
Number of salaries quoted 394 432 530
Median salary £26,000 £27,328 £25,500
Median salary % change year-on-year -4.85% +7.16%  
90% offered a salary of more than £20,500 £19,000 £19,500
10% offered a salary of more than £35,000 £40,000 £37,500
UK excluding London median salary £24,000 £24,000 £23,354
% change year-on-year - +2.76%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

IT Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured IT Support Analyst in the job title.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing IT Support Analyst over the 3 months to 23 March 2017.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 388 £25,000 -9.09% 59
London +59 133 £30,000 -5.51% 7
South East +9 93 £24,250 -11.81% 25
Yorkshire +17 38 £23,000 +9.52% 8
East Midlands +32 36 £21,000 -3.44% 1
North West -13 33 £25,000 +6.38% 6
Buckinghamshire +29 27 £31,500 +5.00% 6
West Yorkshire +15 26 £24,000 +11.62% 5
Surrey +22 21 £24,000 -14.28% 3
South West +16 20 £21,750 -16.34% 5
City of London +46 18 £30,000 - 2
Hampshire +28 18 £22,000 -15.38% 4
Derbyshire +23 18 £21,000 -30.00%
West Midlands +25 17 £23,500 -9.61% 5
East of England +15 17 £24,500 +2.08% 1
Leeds +7 16 £24,000 +12.94% 4
Marlow +11 15 £33,000 +20.00% 3
Hertfordshire +22 14 £26,250 -4.54%
Manchester -22 13 £31,500 +34.04% 3
Berkshire +32 12 £24,500 -16.94% 4
Leicestershire +5 11 £24,000 +11.62%
Wiltshire +25 10 £21,250 -4.49% 2
Lancashire +1 10 £25,000 +31.57%
High Wycombe +11 9 £21,500 -27.11% 2
Oxfordshire -7 9 £27,500 +34.14% 5
Heathrow - 9 £27,500 -
Reading +45 8 £22,000 -16.19% 4
Scotland +16 8 £26,000 +16.00% 2
Sheffield +10 8 £21,000 +6.32%
South Yorkshire +6 8 £21,000 +9.09%

IT Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Analyst in the job title.

1 675 (74.50%) Windows
2 578 (63.80%) Active Directory
3 475 (52.43%) Microsoft
4 356 (39.29%) MS Office
5 338 (37.31%) Windows Server
6 306 (33.77%) Windows 7
7 265 (29.25%) ITIL
8 260 (28.70%) MS Excel
9 193 (21.30%) MS Exchange
10 190 (20.97%) Windows Server 2008
11 176 (19.43%) VMware
12 147 (16.23%) Windows Server 2012
13 140 (15.45%) SQL
14 132 (14.57%) Office 365
15 125 (13.80%) Finance
16 120 (13.25%) Windows 10
17 113 (12.47%) Citrix
18 108 (11.92%) VMware Infrastructure
19 103 (11.37%) SLA
20 100 (11.04%) LAN
21 92 (10.15%) SQL Server
22 88 (9.71%) Firewall
23 86 (9.49%) Windows 8
24 83 (9.16%) TCP/IP
25 82 (9.05%) Analytical Skills
26 80 (8.83%) WAN
27 77 (8.50%) Windows XP
28 74 (8.17%) DNS
29 73 (8.06%) DHCP
29 73 (8.06%) Degree

IT Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 193 (21.30%) MS Exchange
2 54 (5.96%) SharePoint
3 51 (5.63%) Exchange Server 2010
4 34 (3.75%) IIS
5 31 (3.42%) Exchange Server 2013
6 26 (2.87%) Exchange Server 2007
7 14 (1.55%) Skype for Business
8 7 (0.77%) CMS
8 7 (0.77%) Exchange Server 2003
9 6 (0.66%) Apache
10 5 (0.55%) Blackberry Enterprise Server
10 5 (0.55%) SAS
11 4 (0.44%) IBM Notes
11 4 (0.44%) SharePoint 2013
11 4 (0.44%) WebSphere
12 3 (0.33%) WordPress
13 2 (0.22%) ArcGIS
13 2 (0.22%) Confluence
13 2 (0.22%) TYPO3
14 1 (0.11%) IBM Domino
Applications
1 356 (39.29%) MS Office
2 260 (28.70%) MS Excel
3 22 (2.43%) MS PowerPoint
4 12 (1.32%) MS Project
5 10 (1.10%) Adobe Creative Suite
6 8 (0.88%) MS Visio
7 4 (0.44%) Acrobat
7 4 (0.44%) Photoshop
8 3 (0.33%) Adobe Captivate
Business Applications
1 14 (1.55%) Dynamics CRM
2 7 (0.77%) Visualfiles
3 5 (0.55%) Dynamics AX
4 4 (0.44%) Eikon
5 3 (0.33%) Dynamics NAV
5 3 (0.33%) Fishtalk
5 3 (0.33%) JDE OneWorld
5 3 (0.33%) Q-Pulse
6 2 (0.22%) NetSuite
6 2 (0.22%) Sage 200
6 2 (0.22%) Unit4 Business World
7 1 (0.11%) Infor CloudSuite Industrial (formerly SyteLine)
7 1 (0.11%) Oracle ERP
7 1 (0.11%) Remedy ITSM
7 1 (0.11%) Salesforce.com CRM
7 1 (0.11%) SAP CRM
7 1 (0.11%) SAP CS
Cloud Services
1 132 (14.57%) Office 365
2 19 (2.10%) SaaS
3 17 (1.88%) Amazon AWS
4 15 (1.66%) G Suite
4 15 (1.66%) Microsoft Azure
5 8 (0.88%) Adobe Creative Cloud
5 8 (0.88%) Cloud Computing
6 6 (0.66%) Dropbox
7 2 (0.22%) Mimecast
7 2 (0.22%) OneDrive
8 1 (0.11%) FinancialForce.com
8 1 (0.11%) Google Analytics
8 1 (0.11%) IaaS
Communications & Networking
1 100 (11.04%) LAN
2 88 (9.71%) Firewall
3 83 (9.16%) TCP/IP
4 80 (8.83%) WAN
5 74 (8.17%) DNS
6 73 (8.06%) DHCP
7 45 (4.97%) VPN
8 39 (4.30%) Internet
9 36 (3.97%) VoIP
10 28 (3.09%) Wireless
11 19 (2.10%) Wi-Fi
12 18 (1.99%) VLAN
13 15 (1.66%) SAN
14 14 (1.55%) Remote Desktop
15 13 (1.43%) Skype
16 9 (0.99%) WLAN
17 8 (0.88%) Broadband
18 7 (0.77%) FTP
19 6 (0.66%) ADSL
19 6 (0.66%) Ethernet
Database & Business Intelligence
1 92 (10.15%) SQL Server
2 17 (1.88%) SQL Server 2008
3 15 (1.66%) Relational Database
3 15 (1.66%) SQL Server Integration Services
4 13 (1.43%) Oracle Database
4 13 (1.43%) SQL Server 2005
5 12 (1.32%) Oracle Database 11g
5 12 (1.32%) SQL Server Analysis Services
6 10 (1.10%) SQL Server 2012
7 8 (0.88%) Microsoft Analysis Services
8 7 (0.77%) MS Access
8 7 (0.77%) MySQL
8 7 (0.77%) RDBMS
8 7 (0.77%) SQL Server Reporting Services
9 5 (0.55%) Data Mining
9 5 (0.55%) Data Warehouse
10 3 (0.33%) SQL Server 2000
11 2 (0.22%) Crystal Reports
11 2 (0.22%) GIS
12 1 (0.11%) BusinessObjects
Development Applications
1 15 (1.66%) JIRA
2 14 (1.55%) Visual Studio
3 2 (0.22%) FrontPage
4 1 (0.11%) Oracle APEX
4 1 (0.11%) Team Foundation Server
4 1 (0.11%) Toad
General
1 125 (13.80%) Finance
2 59 (6.51%) Legal
3 51 (5.63%) Law
4 32 (3.53%) Banking
5 25 (2.76%) Retail
6 22 (2.43%) Marketing
6 22 (2.43%) Telecoms
7 17 (1.88%) Games
8 14 (1.55%) Advertising
9 11 (1.21%) Manufacturing
10 10 (1.10%) German Language
11 6 (0.66%) French Language
11 6 (0.66%) Spanish Language
12 5 (0.55%) Dutch Language
12 5 (0.55%) Multimedia
12 5 (0.55%) Polish Language
12 5 (0.55%) Publishing
13 4 (0.44%) Front Office
14 3 (0.33%) Back Office
15 2 (0.22%) Automotive
Libraries, Frameworks & Software Standards
1 19 (2.10%) Web Services
2 16 (1.77%) .NET
3 15 (1.66%) HTML
4 11 (1.21%) CSS
5 10 (1.10%) ASP.NET
5 10 (1.10%) EDI
5 10 (1.10%) Software Packaging
5 10 (1.10%) XML
6 6 (0.66%) JSP
6 6 (0.66%) LAMP
7 3 (0.33%) WebSphere MQ
8 1 (0.11%) .NET Framework
8 1 (0.11%) AngularJS
8 1 (0.11%) COM
8 1 (0.11%) IBM Integration Bus
8 1 (0.11%) Middleware
8 1 (0.11%) Node.js
8 1 (0.11%) XMPP
8 1 (0.11%) XSLT
Miscellaneous
1 82 (9.05%) Analytical Skills
2 46 (5.08%) Driving Licence
3 41 (4.53%) Blackberry
4 35 (3.86%) Computer Science
5 27 (2.98%) iPad
6 25 (2.76%) iPhone
7 21 (2.32%) Video Conferencing
8 20 (2.21%) Management Information System
9 18 (1.99%) Data Centre
10 17 (1.88%) EPoS
11 16 (1.77%) Smartphone
12 13 (1.43%) Clustering
12 13 (1.43%) Hedge funds
13 12 (1.32%) Fat Client
13 12 (1.32%) Thin Client
14 10 (1.10%) Fintech
15 9 (0.99%) Algorithms
16 3 (0.33%) BYOD
16 3 (0.33%) Enterprise Storage
16 3 (0.33%) User Experience
Operating Systems
1 675 (74.50%) Windows
2 338 (37.31%) Windows Server
3 306 (33.77%) Windows 7
4 190 (20.97%) Windows Server 2008
5 147 (16.23%) Windows Server 2012
6 120 (13.25%) Windows 10
7 86 (9.49%) Windows 8
8 77 (8.50%) Windows XP
9 52 (5.74%) Windows Server 2003
10 47 (5.19%) Linux
11 34 (3.75%) Unix
12 31 (3.42%) Mac OS X
13 28 (3.09%) Android
14 23 (2.54%) Apple iOS
15 13 (1.43%) Windows 2000 Server
16 11 (1.21%) Solaris
17 7 (0.77%) Mac OS
17 7 (0.77%) Red Hat Enterprise Linux
18 6 (0.66%) Windows Vista
19 5 (0.55%) Windows Mobile
Processes & Methodologies
1 265 (29.25%) ITIL
2 45 (4.97%) Service Management
3 41 (4.53%) Time Management
4 39 (4.30%) Service Delivery
5 35 (3.86%) CRM
6 34 (3.75%) Incident Management
7 32 (3.53%) Project Management
8 30 (3.31%) Disaster Recovery
9 29 (3.20%) ERP
10 24 (2.65%) Analytics
11 22 (2.43%) Asset Management
12 21 (2.32%) Change Management
12 21 (2.32%) Workflow
13 19 (2.10%) Change Control
13 19 (2.10%) Virtual Infrastructure
14 18 (1.99%) Patch Management
15 16 (1.77%) Document Management
16 15 (1.66%) Case Management
16 15 (1.66%) ITSM
17 13 (1.43%) IT Strategy
Programming Languages
1 140 (15.45%) SQL
2 45 (4.97%) PowerShell
3 22 (2.43%) JavaScript
4 21 (2.32%) Perl
5 19 (2.10%) Java
6 18 (1.99%) VBScript
7 17 (1.88%) C#
7 17 (1.88%) VB
8 16 (1.77%) PHP
9 15 (1.66%) VBA
10 9 (0.99%) C
11 4 (0.44%) Python
11 4 (0.44%) Shell Script
12 3 (0.33%) C++
12 3 (0.33%) VB.NET
13 2 (0.22%) ABAP
13 2 (0.22%) Bash Shell
13 2 (0.22%) PL/SQL
13 2 (0.22%) T-SQL
Qualifications
1 73 (8.06%) Degree
2 69 (7.62%) Microsoft Certification
3 43 (4.75%) MCP
4 28 (3.09%) CCNA
4 28 (3.09%) Cisco Certification
5 25 (2.76%) MCSE
6 21 (2.32%) ITIL Certification
7 19 (2.10%) A+ Certification
7 19 (2.10%) MCSA
8 14 (1.55%) MCITP
9 11 (1.21%) MCTS
10 8 (0.88%) MOS
10 8 (0.88%) VMware Certified Professional (VCP)
11 4 (0.44%) SC Cleared
11 4 (0.44%) Security Cleared
12 3 (0.33%) DBS Check
12 3 (0.33%) ITIL Foundation Certificate
13 2 (0.22%) CCENT
13 2 (0.22%) CISSP
13 2 (0.22%) MCDST
Quality Assurance & Compliance
1 103 (11.37%) SLA
2 12 (1.32%) ISO/IEC 27001
3 10 (1.10%) QA
4 8 (0.88%) PMO
5 4 (0.44%) ISO 9001
5 4 (0.44%) PCI DSS
6 3 (0.33%) BS25999
7 2 (0.22%) Disclosure Scotland
7 2 (0.22%) ISO 14001
8 1 (0.11%) ISO22301
System Software
1 578 (63.80%) Active Directory
2 108 (11.92%) VMware Infrastructure
3 60 (6.62%) Hyper-V
4 39 (4.30%) XenApp
5 15 (1.66%) VMware ESX
6 11 (1.21%) Terminal Services
6 11 (1.21%) vSphere
7 10 (1.10%) VMware Workstation
7 10 (1.10%) XenDesktop
8 8 (0.88%) Virtual Servers
9 5 (0.55%) Virtual Desktop
10 4 (0.44%) VMware ESXi
11 3 (0.33%) XenServer
12 2 (0.22%) Forefront TMG
12 2 (0.22%) ISA Server
12 2 (0.22%) Virtual Machines
13 1 (0.11%) Docker
13 1 (0.11%) KVM
13 1 (0.11%) oVirt
13 1 (0.11%) pfSense
Systems Management
1 56 (6.18%) SCCM
2 10 (1.10%) SCOM
3 9 (0.99%) WSUS
4 5 (0.55%) DameWare
5 3 (0.33%) Backup Exec
5 3 (0.33%) Jamf Pro
5 3 (0.33%) McAfee ePO
5 3 (0.33%) Systems Management Server (SMS)
5 3 (0.33%) ZENworks
6 2 (0.22%) Failover Clustering
6 2 (0.22%) Malwarebytes
7 1 (0.11%) AirWatch
7 1 (0.11%) Bacula
7 1 (0.11%) Cisco CUCM
7 1 (0.11%) FortiGate
7 1 (0.11%) ITRS Geneos
7 1 (0.11%) Norton AntiVirus
7 1 (0.11%) SCSM
7 1 (0.11%) Symantec Enterprise Vault
7 1 (0.11%) XenMobile
Vendors
1 475 (52.43%) Microsoft
2 176 (19.43%) VMware
3 113 (12.47%) Citrix
4 66 (7.28%) Cisco
5 54 (5.96%) Apple
6 38 (4.19%) HP
7 37 (4.08%) Oracle
8 30 (3.31%) Bomgar
9 28 (3.09%) Dell
10 25 (2.76%) Adobe
11 23 (2.54%) Avaya
11 23 (2.54%) Google
12 15 (1.66%) Bloomberg
13 14 (1.55%) Intel Security
14 11 (1.21%) iManage
14 11 (1.21%) Veeam
15 10 (1.10%) Symantec
16 9 (0.99%) ServiceNow
17 7 (0.77%) NetApp
17 7 (0.77%) Reuters
Maidstone, Kent
Ashdown IT
Salary: £20000 - £25000 per annum + Excellent benefits
Posted: 11 hours ago
Leeds, West Yorkshire
Spring Technology
Salary: Benefits
Posted: 7 hours ago
Bristol, Avon
Bluetownonline
Posted: 1 hour ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £23,000 per annum + 30 days holiday + pension
Posted: 5 hours ago
Marlow, Buckinghamshire
Oscar
Salary: £28000 - £35000 per annum + benefits
Posted: 7 hours ago
Brighton, East Sussex
St Giles International
Salary: £25,000 per annum
Posted: Yesterday
York, North Yorkshire
Webrecruit
Salary: From £18,000 to £19,000 per annum Plus Benefits
Posted: Yesterday
Liverpool, Merseyside
Ascent People Ltd
Salary: £18000 - £23000 per annum + Benefits + Bonus
Posted: Yesterday
Leeds, West Yorkshire
Mortimer Spinks
Posted: Yesterday
Winchester, Hampshire
Inbox Insight Ltd
Salary: From £18,000 to £25,000 per annum
Posted: Yesterday
Chipping Norton, Oxfordshire
Big Red Recruitment
Salary: £22500 - £25000 per annum + Training budget
Posted: 3 days ago
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum
Posted: 2 days ago
London
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Posted: 3 days ago
Bath, Avon
EasyWebRecruitment.com
Salary: Competitive salary & excellent benefits
Posted: 2 days ago
Smethwick, West Midlands (County)
Pimlico Banks Recruitment
Salary: £very competitive
Posted: Yesterday
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £27000 per annum + 25 days hol + pension
Posted: 2 days ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum + Benefits and Bonus
Posted: 2 days ago
Blairgowrie, Perthshire
Bluetownonline
Posted: 2 days ago
Winchester, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 2 days ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Richmond, Surrey
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Top Benefits
Posted: 2 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £28000 - £32000 per annum + 15% Bonus
Posted: 6 days ago
Redhill, Surrey
CodeSource Recruitment Limited
Salary: From £30,000 to £40,000 per annum £30,000 - £40,000
Posted: 2 days ago
Central London / West End
Latcom Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 6 days ago
Middlesex
TELSTRA Associates
Salary: From £30,000 to £40,000 per annum £35000 + bens bonus etc.
Posted: 6 days ago
Chippenham, Wiltshire
Bluetownonline
Posted: 6 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + on-call allowance plus benefits
Posted: 6 days ago
Greater Manchester
ARC IT Recruitment Ltd
Salary: to £42k
Posted: 5 days ago