IT Support Analyst Jobs

IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 480 539 740
Rank change year-on-year +59 +201 -95
Permanent jobs requiring an IT Support Analyst 400 389 593
As % of all permanent jobs advertised in the UK 0.44% 0.48% 0.34%
As % of the Job Titles category 0.47% 0.53% 0.35%
Number of salaries quoted 293 349 537
10th Percentile £24,000 £22,958 £21,250
25th Percentile £26,500 £26,250 £24,000
Median annual salary (50th Percentile) £32,000 £31,000 £29,000
Median % change year-on-year +3.23% +6.90% +5.45%
75th Percentile £36,500 £37,250 £35,846
90th Percentile £43,750 £42,782 £48,750
UK excluding London median annual salary £31,000 £27,500 £26,000
% change year-on-year +12.73% +5.77% +4.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 85,709 74,085 167,386
% of permanent jobs with a recognized job title 94.83% 91.81% 95.50%
Number of salaries quoted 58,134 51,472 87,435
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £52,000
% change year-on-year -5.66% +1.92% +9.47%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 26 July 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +43 369 £32,000 +1.59% 27
UK excluding London +39 305 £31,000 +12.73% 31
South East +44 85 £32,500 +17.12% 6
London +2 84 £37,500 +2.74% 1
Work from Home +16 69 £32,500 +4.84% 9
South West +26 62 £30,500 +8.93% 11
Midlands +2 60 £27,000 -1.82% 5
North of England +20 58 £29,500 +7.27% 3
West Midlands +12 36 £31,750 +8.33% 4
Yorkshire +67 30 £30,500 +7.96%
North West -8 25 £27,500 - 3
East Midlands -20 24 £27,000 +1.89% 1
East of England -11 21 £30,000 +9.09% 2
Scotland -45 19 £32,500 +14.04% 1
North East -9 3 - -
Wales +23 1 £30,000 +25.00% 2

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 221 (55.25%) Windows
2 210 (52.50%) Microsoft
3 191 (47.75%) Microsoft 365
4 170 (42.50%) Active Directory
5 128 (32.00%) Social Skills
6 123 (30.75%) Customer Service
7 115 (28.75%) Windows 10
8 101 (25.25%) ITIL
9 95 (23.75%) Microsoft Office
9 95 (23.75%) Problem-Solving
10 75 (18.75%) Azure
11 70 (17.50%) Microsoft Exchange
12 67 (16.75%) Windows Server
13 58 (14.50%) SCCM
14 50 (12.50%) Firewall
15 48 (12.00%) Entra ID
16 43 (10.75%) Service Delivery
16 43 (10.75%) DHCP
17 41 (10.25%) VMware
18 40 (10.00%) Service Management
18 40 (10.00%) Finance
18 40 (10.00%) Cisco
19 39 (9.75%) DNS
20 38 (9.50%) Degree
21 37 (9.25%) SharePoint
22 36 (9.00%) WAN
22 36 (9.00%) Citrix
22 36 (9.00%) Change Management
23 35 (8.75%) ITSM
23 35 (8.75%) Asset Management

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (17.50%) Microsoft Exchange
2 37 (9.25%) SharePoint
3 2 (0.50%) Skype for Business
4 1 (0.25%) CMS
4 1 (0.25%) SharePoint 2013
Applications
1 95 (23.75%) Microsoft Office
2 10 (2.50%) Microsoft Excel
3 5 (1.25%) Microsoft PowerPoint
4 1 (0.25%) Adobe Creative Suite
Business Applications
1 3 (0.75%) Carpe Diem
1 3 (0.75%) Dynamics CRM
1 3 (0.75%) Dynamics GP
2 2 (0.50%) Remedy ITSM
3 1 (0.25%) Elite 3E
Cloud Services
1 191 (47.75%) Microsoft 365
2 75 (18.75%) Azure
3 48 (12.00%) Entra ID
4 17 (4.25%) OneDrive
5 16 (4.00%) AWS
6 11 (2.75%) Google Workspace
7 8 (2.00%) Dynamics 365
7 8 (2.00%) WhatsApp
8 3 (0.75%) Mimecast
9 1 (0.25%) Dropbox
9 1 (0.25%) Google Drive
9 1 (0.25%) Power Automate
9 1 (0.25%) Power Platform
9 1 (0.25%) PowerApps
Communications & Networking
1 50 (12.50%) Firewall
2 43 (10.75%) DHCP
3 39 (9.75%) DNS
4 36 (9.00%) WAN
5 30 (7.50%) LAN
5 30 (7.50%) VoIP
6 25 (6.25%) TCP/IP
7 22 (5.50%) Wi-Fi
8 18 (4.50%) Internet
8 18 (4.50%) VPN
9 15 (3.75%) VLAN
10 11 (2.75%) WLAN
11 9 (2.25%) Structured Cabling
12 8 (2.00%) Network Security
13 6 (1.50%) Softphone
14 5 (1.25%) Skype
15 4 (1.00%) ADSL
15 4 (1.00%) Remote Desktop
15 4 (1.00%) SD-WAN
15 4 (1.00%) WebEx
Database & Business Intelligence
1 13 (3.25%) SQL Server
2 9 (2.25%) SQL Server Reporting Services
3 4 (1.00%) MySQL
General
1 128 (32.00%) Social Skills
2 40 (10.00%) Finance
3 33 (8.25%) Analytical Skills
4 29 (7.25%) Law
5 25 (6.25%) Legal
6 20 (5.00%) Manufacturing
7 19 (4.75%) Telecoms
8 11 (2.75%) Banking
9 10 (2.50%) Retail
10 8 (2.00%) Automotive
11 5 (1.25%) French Language
11 5 (1.25%) Inclusion and Diversity
11 5 (1.25%) Pharmaceutical
12 4 (1.00%) Agriculture
12 4 (1.00%) Marketing
13 3 (0.75%) Documentation Skills
14 2 (0.50%) Multimedia
14 2 (0.50%) Public Sector
15 1 (0.25%) Investment Banking
15 1 (0.25%) Organisational Skills
Libraries, Frameworks & Software Standards
1 6 (1.50%) HTML
2 3 (0.75%) OLE
3 2 (0.50%) Software Packaging
4 1 (0.25%) 802.1X
Miscellaneous
1 25 (6.25%) Fat Client
1 25 (6.25%) Thin Client
2 17 (4.25%) Video Conferencing
3 12 (3.00%) Self-Motivation
4 11 (2.75%) Driving Licence
5 8 (2.00%) Onboarding
6 7 (1.75%) Replication
6 7 (1.75%) Smartphone
7 5 (1.25%) iPhone
8 4 (1.00%) iPad
8 4 (1.00%) Life Science
9 3 (0.75%) Blackberry
9 3 (0.75%) CMDB
9 3 (0.75%) Educational Technology
9 3 (0.75%) EPoS
9 3 (0.75%) Management Information System
10 2 (0.50%) CCTV
10 2 (0.50%) Media Streaming
10 2 (0.50%) Robotics
11 1 (0.25%) Operational Technology
Operating Systems
1 221 (55.25%) Windows
2 115 (28.75%) Windows 10
3 67 (16.75%) Windows Server
4 33 (8.25%) Apple iOS
5 27 (6.75%) Windows Server 2019
6 25 (6.25%) Android
7 19 (4.75%) Linux
8 16 (4.00%) Windows 7
9 14 (3.50%) Mac OS
10 10 (2.50%) Windows Server 2016
11 8 (2.00%) Windows Server 2012
12 4 (1.00%) Mac OS X
13 2 (0.50%) Windows Server 2008
14 1 (0.25%) Unix
14 1 (0.25%) Windows 8
14 1 (0.25%) Windows Mobile
Processes & Methodologies
1 123 (30.75%) Customer Service
2 101 (25.25%) ITIL
3 95 (23.75%) Problem-Solving
4 43 (10.75%) Service Delivery
5 40 (10.00%) Service Management
6 36 (9.00%) Change Management
7 35 (8.75%) Asset Management
7 35 (8.75%) ITSM
8 33 (8.25%) Incident Management
9 32 (8.00%) Continuous Improvement
10 29 (7.25%) Agile
11 24 (6.00%) Cybersecurity
12 22 (5.50%) Problem Management
13 20 (5.00%) Project Planning
14 17 (4.25%) Mobile Device Management
15 12 (3.00%) ERP
16 11 (2.75%) Computer Science
16 11 (2.75%) Customer-Centricity
17 9 (2.25%) Data Loss Prevention
17 9 (2.25%) Service Desk Management
Programming Languages
1 8 (2.00%) SQL
2 5 (1.25%) PowerShell
3 4 (1.00%) Java
3 4 (1.00%) PHP
4 3 (0.75%) Bash
4 3 (0.75%) C#
5 2 (0.50%) VBA
6 1 (0.25%) C
6 1 (0.25%) COBOL
Qualifications
1 38 (9.50%) Degree
2 17 (4.25%) A+ Certification
2 17 (4.25%) Microsoft Certification
3 14 (3.50%) Security Cleared
4 10 (2.50%) SC Cleared
5 9 (2.25%) AWS Certification
6 7 (1.75%) ITIL Foundation Certificate
7 6 (1.50%) Computer Science Degree
7 6 (1.50%) MCITP
8 5 (1.25%) MCP
9 3 (0.75%) ITIL Certification
10 2 (0.50%) CCNA
10 2 (0.50%) Cisco Certification
10 2 (0.50%) DBS Check
10 2 (0.50%) MCSE
11 1 (0.25%) Azure Certification
11 1 (0.25%) CompTIA Security+
11 1 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 33 (8.25%) SLA
2 14 (3.50%) Cyber Essentials
3 6 (1.50%) Sarbanes-Oxley
4 5 (1.25%) ISO/IEC 27001
5 2 (0.50%) GDPR
5 2 (0.50%) PMO
6 1 (0.25%) Accessibility
System Software
1 170 (42.50%) Active Directory
2 26 (6.50%) VMware Infrastructure
3 19 (4.75%) Virtual Desktop
4 9 (2.25%) Hyper-V
5 2 (0.50%) VMware ESXi
6 1 (0.25%) Microsoft Virtual Server
6 1 (0.25%) Virtual Servers
6 1 (0.25%) XenApp
6 1 (0.25%) XenDesktop
Systems Management
1 58 (14.50%) SCCM
2 27 (6.75%) Microsoft Intune
3 10 (2.50%) Jamf Pro
4 7 (1.75%) PaperCut
5 3 (0.75%) AirWatch
5 3 (0.75%) FortiGate
5 3 (0.75%) Systems Management Server (SMS)
6 2 (0.50%) WSUS
Vendors
1 210 (52.50%) Microsoft
2 41 (10.25%) VMware
3 40 (10.00%) Cisco
4 36 (9.00%) Citrix
5 14 (3.50%) Apple
5 14 (3.50%) ServiceNow
6 11 (2.75%) Adobe
6 11 (2.75%) Avaya
6 11 (2.75%) iManage
7 9 (2.25%) Canon
7 9 (2.25%) Veeam
8 7 (1.75%) BT
8 7 (1.75%) Google
9 5 (1.25%) Bloomberg
9 5 (1.25%) Dell
9 5 (1.25%) Meraki
9 5 (1.25%) SAP
10 4 (1.00%) CheckPoint
10 4 (1.00%) Remedy
10 4 (1.00%) Sage