Period
to 15 May 2021

The median annual salary for an IT Support Analyst was £28,000 in advertised job vacancies during the 6 months to 15 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK
6 months to
15 May 2021
Same period 2020 Same period 2019
Rank 602 543 501
Rank change year-on-year -59 -42 +57
Permanent jobs requiring an IT Support Analyst 318 416 823
As % of all permanent jobs advertised in the UK 0.35% 0.43% 0.57%
As % of the Job Titles category 0.38% 0.45% 0.59%
Number of salaries quoted 292 377 775
10th Percentile £21,000 £21,000 £21,000
25th Percentile £23,500 £23,000 £23,500
Median annual salary (50th Percentile) £28,000 £26,500 £27,500
Median % change year-on-year +5.66% -3.64% +5.77%
75th Percentile £34,625 £32,500 £33,750
90th Percentile £43,750 £42,200 £40,000
UK excluding London median annual salary £25,000 £24,500 £26,000
% change year-on-year +2.04% -5.77% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 84,013 91,928 138,871
% of permanent IT jobs with a recognized job title 92.80% 95.32% 96.03%
Number of salaries quoted 64,188 74,711 111,471
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,250 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £72,500 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,718 £45,000
% change year-on-year +1.67% +3.82% -

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 15 May 2021.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 15 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 286 £28,750 +8.49% 33
UK excluding London -7 210 £25,000 +2.04% 31
London -2 103 £34,000 +13.33% 7
South East +24 54 £28,000 +7.69% 5
Work from Home -111 52 £28,000 -18.84% 5
Midlands -5 43 £25,000 - 3
North of England -25 39 £27,500 +19.57% 8
South West -21 38 £23,000 -4.17% 7
West Midlands +2 27 £23,000 -2.13% 2
Scotland -7 26 £24,000 +23.08% 4
North West +23 22 £22,500 +1.12% 7
East Midlands -4 16 £25,000 -5.66% 1
Yorkshire -44 13 £30,000 +29.03% 1
East of England +8 9 £35,000 +37.25% 3
North East +6 4 £32,000 +60.00%
Wales +13 1 - - 1

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 May 2021, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 242 (76.10%) Windows
2 201 (63.21%) Active Directory
2 201 (63.21%) Microsoft 365
3 145 (45.60%) Microsoft
4 143 (44.97%) Windows 10
5 104 (32.70%) Social Skills
6 94 (29.56%) Azure
6 94 (29.56%) Microsoft Office
7 91 (28.62%) Windows Server
8 61 (19.18%) ITIL
8 61 (19.18%) VMware
9 54 (16.98%) Finance
9 54 (16.98%) Windows 7
10 50 (15.72%) SharePoint
10 50 (15.72%) Citrix
11 45 (14.15%) Problem-Solving
12 44 (13.84%) MS Exchange
13 41 (12.89%) Cisco
13 41 (12.89%) Azure Active Directory
14 39 (12.26%) Microsoft Certification
15 37 (11.64%) VPN
16 34 (10.69%) Firewall
16 34 (10.69%) SCCM
17 33 (10.38%) VMware Infrastructure
18 32 (10.06%) Analytical Skills
19 29 (9.12%) VoIP
19 29 (9.12%) SQL
20 28 (8.81%) Microsoft Excel
20 28 (8.81%) DNS
21 27 (8.49%) SQL Server

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (15.72%) SharePoint
2 44 (13.84%) MS Exchange
3 3 (0.94%) Exchange Server 2013
4 2 (0.63%) Exchange Server 2007
4 2 (0.63%) IIS
4 2 (0.63%) Site Server
4 2 (0.63%) WordPress
5 1 (0.31%) SharePoint 2013
5 1 (0.31%) Skype for Business
Applications
1 94 (29.56%) Microsoft Office
2 28 (8.81%) Microsoft Excel
3 13 (4.09%) AutoCAD
3 13 (4.09%) Revit
4 12 (3.77%) Microsoft PowerPoint
5 3 (0.94%) MS Visio
6 1 (0.31%) Acrobat
Business Applications
1 2 (0.63%) Carpe Diem
1 2 (0.63%) Dynamics CRM
1 2 (0.63%) Magento
1 2 (0.63%) Sage 300 ERP
1 2 (0.63%) Sage CRM
2 1 (0.31%) Dynamics GP
2 1 (0.31%) Elite 3E
2 1 (0.31%) Relativity
2 1 (0.31%) Remedy ITSM
2 1 (0.31%) Sentinel
Cloud Services
1 201 (63.21%) Microsoft 365
2 94 (29.56%) Azure
3 41 (12.89%) Azure Active Directory
4 13 (4.09%) Adobe Creative Cloud
5 12 (3.77%) AWS
6 6 (1.89%) SaaS
7 4 (1.26%) Azure Sentinel
7 4 (1.26%) Serverless
8 3 (0.94%) Cloud Computing
8 3 (0.94%) Google Workspace
8 3 (0.94%) OneDrive
9 2 (0.63%) Power Platform
10 1 (0.31%) Dynamics 365
10 1 (0.31%) Mimecast
Communications & Networking
1 37 (11.64%) VPN
2 34 (10.69%) Firewall
3 29 (9.12%) VoIP
4 28 (8.81%) DNS
5 25 (7.86%) DHCP
6 21 (6.60%) LAN
7 19 (5.97%) WAN
8 12 (3.77%) VLAN
9 11 (3.46%) SAN
10 10 (3.14%) TCP/IP
11 7 (2.20%) Internet
11 7 (2.20%) Wireless
12 5 (1.57%) Remote Desktop
12 5 (1.57%) Wi-Fi
13 4 (1.26%) IP Telephony
13 4 (1.26%) WebEx
14 3 (0.94%) NetScaler
14 3 (0.94%) Network Security
15 2 (0.63%) OpenScape
15 2 (0.63%) Skype
Database & Business Intelligence
1 27 (8.49%) SQL Server
2 8 (2.52%) Amazon RDS
3 3 (0.94%) Oracle Database
3 3 (0.94%) SQL Server 2005
3 3 (0.94%) SQL Server 2008
3 3 (0.94%) SQL Server 2016
4 2 (0.63%) Crystal Reports
4 2 (0.63%) Hadoop
4 2 (0.63%) KNIME
4 2 (0.63%) MS Access
4 2 (0.63%) Pentaho
4 2 (0.63%) Power BI
4 2 (0.63%) SQL Server Analysis Services
5 1 (0.31%) Data Warehouse
5 1 (0.31%) SQL Server 2000
Development Applications
1 3 (0.94%) Team Foundation Server
2 2 (0.63%) Git (software)
3 1 (0.31%) JIRA
General
1 104 (32.70%) Social Skills
2 54 (16.98%) Finance
3 32 (10.06%) Analytical Skills
4 20 (6.29%) Law
4 20 (6.29%) Manufacturing
5 15 (4.72%) Legal
6 14 (4.40%) Marketing
7 13 (4.09%) Presentation Skills
8 9 (2.83%) Back Office
9 8 (2.52%) Public Sector
9 8 (2.52%) Telecoms
10 6 (1.89%) Automotive
11 5 (1.57%) Electronics
11 5 (1.57%) Organisational Skills
12 3 (0.94%) German Language
12 3 (0.94%) Pharmaceutical
12 3 (0.94%) Retail
13 2 (0.63%) Banking
13 2 (0.63%) French Language
13 2 (0.63%) Front Office
Libraries, Frameworks & Software Standards
1 3 (0.94%) CSS
1 3 (0.94%) HTML
2 2 (0.63%) .NET
2 2 (0.63%) Web Services
3 1 (0.31%) EDI
3 1 (0.31%) LDAP
3 1 (0.31%) Middleware
Miscellaneous
1 21 (6.60%) Management Information System
2 14 (4.40%) Driving Licence
3 9 (2.83%) Self-Motivation
3 9 (2.83%) Video Conferencing
4 7 (2.20%) iPhone
5 6 (1.89%) Data Centre
5 6 (1.89%) Fat Client
5 6 (1.89%) Thin Client
6 5 (1.57%) iPad
7 4 (1.26%) Blackberry
8 3 (0.94%) FMCG
9 2 (0.63%) Smartphone
10 1 (0.31%) CMDB
10 1 (0.31%) Enterprise Software
10 1 (0.31%) Housing Association
10 1 (0.31%) Linux Command Line
10 1 (0.31%) NHS
10 1 (0.31%) Replication
10 1 (0.31%) User Experience
Operating Systems
1 242 (76.10%) Windows
2 143 (44.97%) Windows 10
3 91 (28.62%) Windows Server
4 54 (16.98%) Windows 7
5 26 (8.18%) Windows Server 2012
6 20 (6.29%) Windows Server 2008
7 18 (5.66%) Windows Server 2016
8 14 (4.40%) Android
9 13 (4.09%) Apple iOS
9 13 (4.09%) Linux
10 11 (3.46%) Windows Server 2019
11 6 (1.89%) Mac OS
12 5 (1.57%) Mac OS X
13 3 (0.94%) Unix
13 3 (0.94%) Windows 8
13 3 (0.94%) Windows Server 2003
14 2 (0.63%) VMS
14 2 (0.63%) Windows XP
15 1 (0.31%) CentOS
15 1 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 61 (19.18%) ITIL
2 45 (14.15%) Problem-Solving
3 18 (5.66%) Service Delivery
4 13 (4.09%) Project Delivery
5 12 (3.77%) ITSM
5 12 (3.77%) Mobile Device Management
6 11 (3.46%) Business Intelligence
7 10 (3.14%) Asset Management
8 9 (2.83%) Fintech
8 9 (2.83%) Information Security
8 9 (2.83%) Service Management
9 8 (2.52%) Cybersecurity
9 8 (2.52%) Data Privacy
9 8 (2.52%) Identity Access Management
9 8 (2.52%) Migration
10 7 (2.20%) Continuous Improvement
10 7 (2.20%) Infrastructure Engineering
10 7 (2.20%) Logistics
11 6 (1.89%) Change Management
11 6 (1.89%) ERP
Programming Languages
1 29 (9.12%) SQL
2 21 (6.60%) PowerShell
3 8 (2.52%) C
4 4 (1.26%) Python
5 1 (0.31%) Bash Shell
5 1 (0.31%) Delphi
5 1 (0.31%) Java
5 1 (0.31%) VBA
Qualifications
1 39 (12.26%) Microsoft Certification
2 25 (7.86%) MCSE
3 15 (4.72%) Degree
4 10 (3.14%) A+ Certification
5 7 (2.20%) HNC
5 7 (2.20%) HND
5 7 (2.20%) MCP
6 6 (1.89%) MCITP
7 5 (1.57%) MCSA
7 5 (1.57%) MOS
8 3 (0.94%) CISSP
8 3 (0.94%) CRISC
8 3 (0.94%) Security Cleared
9 2 (0.63%) CCNA
9 2 (0.63%) Cisco Certification
9 2 (0.63%) MCTS
9 2 (0.63%) Network+ Certification
9 2 (0.63%) VERITAS Certified Professional (VCP)
9 2 (0.63%) VMware Certified Professional (VCP)
10 1 (0.31%) SC Cleared
Quality Assurance & Compliance
1 22 (6.92%) SLA
2 10 (3.14%) GDPR
3 8 (2.52%) ISO/IEC 27001
4 4 (1.26%) PMO
5 3 (0.94%) NIST
6 1 (0.31%) Data Quality
6 1 (0.31%) ISO 22301
6 1 (0.31%) ISO 9001
6 1 (0.31%) ISO/IEC 20000
System Software
1 201 (63.21%) Active Directory
2 33 (10.38%) VMware Infrastructure
3 16 (5.03%) Hyper-V
4 12 (3.77%) Virtual Machines
5 6 (1.89%) vSphere
5 6 (1.89%) XenApp
6 2 (0.63%) DFS Replication
6 2 (0.63%) Terminal Services
6 2 (0.63%) Virtual Servers
6 2 (0.63%) VMware ESXi
7 1 (0.31%) BitLocker
7 1 (0.31%) Virtual Desktop
Systems Management
1 34 (10.69%) SCCM
2 11 (3.46%) WSUS
3 10 (3.14%) Microsoft Intune
4 3 (0.94%) Jamf Pro
5 2 (0.63%) Ansible
5 2 (0.63%) Puppet
5 2 (0.63%) Terraform
5 2 (0.63%) vRealize Orchestrator
6 1 (0.31%) Backup Exec
6 1 (0.31%) cPanel
6 1 (0.31%) Nagios
6 1 (0.31%) Norton AntiVirus
6 1 (0.31%) Plesk
6 1 (0.31%) SCOM
Vendors
1 145 (45.60%) Microsoft
2 61 (19.18%) VMware
3 50 (15.72%) Citrix
4 41 (12.89%) Cisco
5 15 (4.72%) HP
6 14 (4.40%) Adobe
7 13 (4.09%) Autodesk
8 11 (3.46%) Apple
8 11 (3.46%) Dell
8 11 (3.46%) Veeam
9 10 (3.14%) ServiceNow
9 10 (3.14%) SolarWinds
9 10 (3.14%) SonicWALL
10 8 (2.52%) Draytek
11 7 (2.20%) SAP
12 6 (1.89%) Oracle
13 5 (1.57%) iManage
13 5 (1.57%) Sophos
14 4 (1.26%) Mitel
14 4 (1.26%) Palo Alto