Service Desk Engineer Jobs with Hybrid/Remote/WFH Options

Service Desk Engineer
UK > Work from Home

The median Service Desk Engineer salary for remote or hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 2 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 400 572 642
Rank change year-on-year +172 +70 +160
Permanent jobs requiring a Service Desk Engineer 13 17 29
As % of all permanent jobs with a WFH option 0.087% 0.050% 0.068%
As % of the Job Titles category 0.096% 0.052% 0.071%
Number of salaries quoted 13 15 29
10th Percentile - £24,393 £21,250
25th Percentile £29,750 £25,000 £22,750
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - +9.09%
75th Percentile £33,750 £33,875 £35,000
90th Percentile £36,000 £43,500 £36,000
UK median annual salary £32,500 £31,500 £29,000
% change year-on-year +3.17% +8.62% +5.45%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,568 32,486 41,019
% of permanent jobs with a recognized job title 90.66% 95.98% 96.07%
Number of salaries quoted 9,888 24,950 29,138
10th Percentile £30,000 £33,116 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,451 £62,500
Median % change year-on-year +6.29% -9.68% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,900 £60,000
% change year-on-year +8.70% -11.83% -

Service Desk Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Service Desk Engineer trend for jobs with Hybrid/Remote/WFH options

Service Desk Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Desk Engineer.

Service Desk Engineer salary trend for jobs with a WFH option

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2025, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Desk Engineer in the job title.

1 12 (92.31%) Microsoft 365
2 11 (84.62%) Windows
2 11 (84.62%) Microsoft
3 8 (61.54%) Social Skills
4 6 (46.15%) Active Directory
5 5 (38.46%) Microsoft Exchange
5 5 (38.46%) Azure
6 4 (30.77%) Microsoft Office
6 4 (30.77%) Apple
6 4 (30.77%) Customer Service
6 4 (30.77%) Windows 10
7 3 (23.08%) Collaborative Working
7 3 (23.08%) Ubiquiti
7 3 (23.08%) Cisco
7 3 (23.08%) Windows Server 2016
7 3 (23.08%) Azure Certification
7 3 (23.08%) Thin Client
7 3 (23.08%) Cisco Certification
7 3 (23.08%) CCNP
7 3 (23.08%) CCNA
7 3 (23.08%) Windows Server 2008
7 3 (23.08%) Law
7 3 (23.08%) Fortinet
7 3 (23.08%) Fat Client
7 3 (23.08%) SCCM
7 3 (23.08%) Microsoft Intune
7 3 (23.08%) Network Management
7 3 (23.08%) Apple iOS
7 3 (23.08%) Acronis
7 3 (23.08%) iManage

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (38.46%) Microsoft Exchange
2 2 (15.38%) SharePoint
3 1 (7.69%) CMS
3 1 (7.69%) WordPress
Applications
1 4 (30.77%) Microsoft Office
Cloud Services
1 12 (92.31%) Microsoft 365
2 5 (38.46%) Azure
3 1 (7.69%) Dropbox
3 1 (7.69%) OneDrive
3 1 (7.69%) SaaS
Communications & Networking
1 2 (15.38%) DNS
1 2 (15.38%) Firewall
1 2 (15.38%) VPN
2 1 (7.69%) DHCP
2 1 (7.69%) LAN
2 1 (7.69%) Network Security
2 1 (7.69%) TCP/IP
2 1 (7.69%) WAN
2 1 (7.69%) Wi-Fi
2 1 (7.69%) Wireless
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 8 (61.54%) Social Skills
2 3 (23.08%) Law
3 2 (15.38%) Public Sector
4 1 (7.69%) Finance
Miscellaneous
1 3 (23.08%) Fat Client
1 3 (23.08%) Thin Client
2 1 (7.69%) iPhone
2 1 (7.69%) Virtual Team
Operating Systems
1 11 (84.62%) Windows
2 4 (30.77%) Windows 10
3 3 (23.08%) Apple iOS
3 3 (23.08%) Windows Server 2008
3 3 (23.08%) Windows Server 2016
4 2 (15.38%) Mac OS
5 1 (7.69%) Windows Server
Processes & Methodologies
1 4 (30.77%) Customer Service
2 3 (23.08%) Collaborative Working
2 3 (23.08%) Network Management
3 2 (15.38%) Continuous Improvement
3 2 (15.38%) Problem-Solving
4 1 (7.69%) Customer Experience
4 1 (7.69%) Cybersecurity
4 1 (7.69%) Data Entry
4 1 (7.69%) Data Protection
4 1 (7.69%) Disaster Recovery
4 1 (7.69%) Knowledge Transfer
4 1 (7.69%) Mentoring
4 1 (7.69%) Multi-Factor Authentication
4 1 (7.69%) PRINCE2
4 1 (7.69%) Proactive Monitoring
4 1 (7.69%) Problem Management
4 1 (7.69%) Programme Management
4 1 (7.69%) Project Delivery
4 1 (7.69%) Project Management
4 1 (7.69%) Service Delivery
Programming Languages
1 1 (7.69%) SQL
Qualifications
1 3 (23.08%) Azure Certification
1 3 (23.08%) CCNA
1 3 (23.08%) CCNP
1 3 (23.08%) Cisco Certification
2 1 (7.69%) DBS Check
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 6 (46.15%) Active Directory
2 2 (15.38%) VMware Infrastructure
3 1 (7.69%) BitLocker
Systems Management
1 3 (23.08%) Microsoft Intune
1 3 (23.08%) SCCM
2 1 (7.69%) Autotask
2 1 (7.69%) Norton AntiVirus
Vendors
1 11 (84.62%) Microsoft
2 4 (30.77%) Apple
3 3 (23.08%) Acronis
3 3 (23.08%) Cisco
3 3 (23.08%) Fortinet
3 3 (23.08%) iManage
3 3 (23.08%) Ubiquiti
4 2 (15.38%) VMware
5 1 (7.69%) Symantec
5 1 (7.69%) Veeam