Support Manager
UK

The median Support Manager salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 659 798 740
Rank change year-on-year +139 -58 +3
Permanent jobs requiring a Support Manager 247 174 542
As % of all permanent jobs advertised in the UK 0.25% 0.17% 0.35%
As % of the Job Titles category 0.26% 0.19% 0.36%
Number of salaries quoted 202 146 249
10th Percentile £36,750 £32,750 £40,000
25th Percentile £41,806 £45,512 £46,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +21.55%
75th Percentile £63,750 £75,000 £70,000
90th Percentile £92,500 £90,000 £85,000
UK excluding London median annual salary £48,500 £55,000 £47,500
% change year-on-year -11.82% +15.79% +11.76%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

3-month moving average salary quoted in jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

Salary distribution for jobs citing Support Manager over the 6 months to 9 May 2024.

Salary histogram for Support Manager in the UK

Support Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +168 226 £50,000 -9.09% 67
UK excluding London +59 151 £48,500 -11.82% 50
London +124 90 £65,000 +11.11% 20
Work from Home +90 81 £57,500 -4.17% 25
North of England +77 45 £41,574 -27.70% 12
North West +39 33 £42,500 -29.17% 10
South West +1 32 £52,500 -4.55% 9
Midlands +9 30 £50,000 - 8
South East +3 26 £50,000 -9.09% 16
West Midlands +20 18 £50,000 -20.00% 5
East Midlands -5 12 £43,999 -12.00% 3
Scotland -63 11 £45,000 -5.68% 1
Yorkshire +93 10 £38,750 -35.42% 2
East of England +5 3 £50,000 +13.64% 4
Northern Ireland - 3 £57,500 -
North East -9 2 £36,128 -31.26%
Wales +3 1 £55,000 -24.14% 1

Support Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Support Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Manager in the job title.

1 66 (26.72%) Finance
2 59 (23.89%) Social Skills
3 53 (21.46%) Microsoft
4 46 (18.62%) Problem-Solving
5 40 (16.19%) Service Delivery
6 38 (15.38%) ITIL
7 31 (12.55%) Project Management
8 30 (12.15%) Azure
9 28 (11.34%) Customer Service
10 25 (10.12%) Coaching
10 25 (10.12%) Analytical Skills
11 24 (9.72%) ITSM
12 23 (9.31%) Service Management
12 23 (9.31%) Project Delivery
13 22 (8.91%) Process Improvement
14 21 (8.50%) Microsoft 365
14 21 (8.50%) JIRA
14 21 (8.50%) Windows
15 20 (8.10%) SQL
15 20 (8.10%) Risk Management
16 18 (7.29%) Incident Management
16 18 (7.29%) SLA
16 18 (7.29%) Collaborative Working
17 17 (6.88%) Active Directory
17 17 (6.88%) Law
18 15 (6.07%) Mentoring
18 15 (6.07%) ERP
19 14 (5.67%) Firewall
19 14 (5.67%) Degree
19 14 (5.67%) Proactive Monitoring

Support Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.24%) Microsoft Exchange
2 7 (2.83%) SharePoint
3 1 (0.40%) Oracle Workflow
Applications
1 11 (4.45%) Microsoft Office
2 8 (3.24%) Microsoft Excel
3 3 (1.21%) MS Visio
4 2 (0.81%) Microsoft PowerPoint
Business Applications
1 5 (2.02%) Fidessa
2 2 (0.81%) Aladdin
2 2 (0.81%) thinkFolio
3 1 (0.40%) Oracle Applications
3 1 (0.40%) Oracle Assets
3 1 (0.40%) Oracle EBS
3 1 (0.40%) Oracle EBS R12
3 1 (0.40%) Oracle E-Business Tax
3 1 (0.40%) Oracle General Ledger
3 1 (0.40%) Oracle Internet Expenses
3 1 (0.40%) Oracle iProcurement
3 1 (0.40%) Oracle Payables
3 1 (0.40%) Oracle Receivables
Cloud Services
1 30 (12.15%) Azure
2 21 (8.50%) Microsoft 365
3 12 (4.86%) Power Platform
4 5 (2.02%) Entra ID
4 5 (2.02%) PowerApps
4 5 (2.02%) SaaS
5 1 (0.40%) AWS
5 1 (0.40%) Azure Synapse Analytics
5 1 (0.40%) Cloud Computing
5 1 (0.40%) Dynamics 365
5 1 (0.40%) OCI
Communications & Networking
1 14 (5.67%) Firewall
2 6 (2.43%) DHCP
2 6 (2.43%) DNS
3 5 (2.02%) FIX Connectivity
3 5 (2.02%) SSL
3 5 (2.02%) TCP/IP
4 3 (1.21%) Internet
4 3 (1.21%) LAN
4 3 (1.21%) WAN
5 2 (0.81%) VPN
Database & Business Intelligence
1 10 (4.05%) SQL Server
2 7 (2.83%) Power BI
3 2 (0.81%) Relational Database
Development Applications
1 21 (8.50%) JIRA
2 4 (1.62%) Eclipse
3 3 (1.21%) GCC
4 1 (0.40%) Toad
General
1 66 (26.72%) Finance
2 59 (23.89%) Social Skills
3 25 (10.12%) Analytical Skills
4 17 (6.88%) Law
5 9 (3.64%) Banking
5 9 (3.64%) Legal
6 8 (3.24%) Retail
7 7 (2.83%) Public Sector
8 5 (2.02%) Front Office
8 5 (2.02%) Organisational Skills
9 4 (1.62%) Electronics
9 4 (1.62%) Telecoms
10 3 (1.21%) Financial Institution
10 3 (1.21%) Inclusion and Diversity
11 2 (0.81%) Automotive
11 2 (0.81%) Back Office
11 2 (0.81%) French Language
11 2 (0.81%) Manufacturing
11 2 (0.81%) Marketing
11 2 (0.81%) Presentation Skills
Libraries, Frameworks & Software Standards
1 5 (2.02%) FIX Protocol
2 1 (0.40%) Oracle Fusion
Miscellaneous
1 6 (2.43%) Onboarding
1 6 (2.43%) Self-Motivation
2 5 (2.02%) Eurex
2 5 (2.02%) Hedge funds
3 4 (1.62%) CCTV
3 4 (1.62%) IPTV
3 4 (1.62%) Mobile App
4 3 (1.21%) Derivative
4 3 (1.21%) Management Information System
5 2 (0.81%) Analytical Mindset
5 2 (0.81%) iPhone
6 1 (0.40%) Client/Server
6 1 (0.40%) e-Learning
6 1 (0.40%) FMCG
6 1 (0.40%) IoT
6 1 (0.40%) Legacy Systems
6 1 (0.40%) PMI
6 1 (0.40%) Product Ownership
6 1 (0.40%) Video Conferencing
6 1 (0.40%) Virtual Team
Operating Systems
1 21 (8.50%) Windows
2 7 (2.83%) Linux
3 5 (2.02%) CentOS
3 5 (2.02%) Unix
4 3 (1.21%) Windows Server
5 2 (0.81%) Mac OS
6 1 (0.40%) Windows 10
Processes & Methodologies
1 46 (18.62%) Problem-Solving
2 40 (16.19%) Service Delivery
3 38 (15.38%) ITIL
4 31 (12.55%) Project Management
5 28 (11.34%) Customer Service
6 25 (10.12%) Coaching
7 24 (9.72%) ITSM
8 23 (9.31%) Project Delivery
8 23 (9.31%) Service Management
9 22 (8.91%) Process Improvement
10 20 (8.10%) Risk Management
11 18 (7.29%) Collaborative Working
11 18 (7.29%) Incident Management
12 15 (6.07%) ERP
12 15 (6.07%) Mentoring
13 14 (5.67%) Proactive Monitoring
14 13 (5.26%) Data Analysis
14 13 (5.26%) IT Strategy
14 13 (5.26%) Quality Management
15 12 (4.86%) Asset Management
Programming Languages
1 20 (8.10%) SQL
2 7 (2.83%) Python
3 6 (2.43%) Bash
3 6 (2.43%) PowerShell
4 5 (2.02%) JavaScript
4 5 (2.02%) Perl
4 5 (2.02%) Ruby
5 4 (1.62%) T-SQL
6 2 (0.81%) C#
Qualifications
1 14 (5.67%) Degree
2 13 (5.26%) ACCA
3 4 (1.62%) MCP
3 4 (1.62%) MCSE
3 4 (1.62%) Microsoft Certification
4 3 (1.21%) Computer Science Degree
4 3 (1.21%) ITIL Certification
5 1 (0.40%) Azure Certification
5 1 (0.40%) DV Cleared
5 1 (0.40%) PMI Certification
5 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 18 (7.29%) SLA
2 12 (4.86%) IFRS
2 12 (4.86%) IFRS 17
2 12 (4.86%) Solvency II
3 5 (2.02%) GDPR
4 3 (1.21%) Data Quality
4 3 (1.21%) ISO 9001
4 3 (1.21%) ISO/IEC 27001
4 3 (1.21%) QA
4 3 (1.21%) SOC 1
5 2 (0.81%) Cyber Essentials
6 1 (0.40%) ISO/IEC 20000
System Software
1 17 (6.88%) Active Directory
2 1 (0.40%) Virtual Desktop
2 1 (0.40%) Virtual Machines
Systems Management
1 13 (5.26%) Microsoft Intune
2 2 (0.81%) Progress Chef
3 1 (0.40%) SCCM
Vendors
1 53 (21.46%) Microsoft
2 13 (5.26%) CA
3 7 (2.83%) Oracle
4 5 (2.02%) Bloomberg
4 5 (2.02%) CQG
4 5 (2.02%) Freshdesk
4 5 (2.02%) ION Trading
4 5 (2.02%) Patsystems
4 5 (2.02%) Red Hat
4 5 (2.02%) Reuters
4 5 (2.02%) Trayport
5 4 (1.62%) Guidewire
6 3 (1.21%) Ciena
7 2 (0.81%) Apple
7 2 (0.81%) Atlassian
7 2 (0.81%) Charles River
7 2 (0.81%) Concur
7 2 (0.81%) SAP
8 1 (0.40%) Aderant
8 1 (0.40%) Intapp