Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 99 156 261
Rank change year-on-year +57 +105 -87
Permanent jobs requiring a Support Engineer 2,657 2,363 2,504
As % of all permanent jobs advertised in the UK 2.68% 2.35% 1.57%
As % of the Job Titles category 2.83% 2.57% 1.63%
Number of salaries quoted 2,350 1,887 2,199
10th Percentile £24,240 £25,420 £24,000
25th Percentile £26,750 £27,750 £27,375
Median annual salary (50th Percentile) £32,500 £33,500 £33,750
Median % change year-on-year -2.99% -0.74% -0.74%
75th Percentile £41,612 £40,500 £43,750
90th Percentile £51,500 £52,050 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 14 May 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +59 2,435 £32,500 -2.99% 653
UK excluding London +42 2,227 £32,000 - 537
South East +20 637 £34,500 +9.52% 161
Work from Home +26 597 £35,500 +1.43% 186
Midlands +65 419 £30,000 - 94
North of England +41 404 £30,000 -2.74% 110
London +4 392 £40,000 +5.26% 139
South West +21 361 £32,750 +0.77% 87
West Midlands +69 232 £30,000 -7.69% 54
East of England +23 217 £31,000 -2.92% 60
East Midlands +28 182 £30,000 +8.11% 40
Yorkshire +77 173 £32,500 +8.33% 34
North West 0 173 £28,250 -7.95% 68
Scotland -40 86 £28,250 -14.39% 25
Wales +43 58 £27,500 -14.06% 11
North East +33 58 £32,500 -5.80% 8
Northern Ireland +39 34 £35,000 -2.78% 5
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,400 (52.69%) Windows
2 1,207 (45.43%) Microsoft
3 1,163 (43.77%) Microsoft 365
4 1,029 (38.73%) Active Directory
5 821 (30.90%) Social Skills
6 820 (30.86%) Azure
7 621 (23.37%) Windows Server
8 561 (21.11%) Customer Service
9 539 (20.29%) Problem-Solving
10 476 (17.91%) Firewall
11 462 (17.39%) VMware
12 423 (15.92%) Microsoft Exchange
13 410 (15.43%) Windows 10
14 404 (15.21%) ITIL
15 380 (14.30%) Microsoft Office
16 346 (13.02%) Degree
17 340 (12.80%) SharePoint
18 327 (12.31%) VMware Infrastructure
19 318 (11.97%) Finance
20 317 (11.93%) SQL
21 313 (11.78%) Hyper-V
22 308 (11.59%) Microsoft Intune
23 302 (11.37%) Entra ID
24 287 (10.80%) Linux
25 259 (9.75%) DNS
26 229 (8.62%) Driving Licence
27 226 (8.51%) Cisco
28 218 (8.20%) SLA
29 216 (8.13%) SQL Server
30 206 (7.75%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 423 (15.92%) Microsoft Exchange
2 340 (12.80%) SharePoint
3 31 (1.17%) IIS
4 30 (1.13%) Confluence
5 29 (1.09%) Skype for Business
6 25 (0.94%) Exchange Server 2013
7 24 (0.90%) Apache
8 21 (0.79%) Exchange Server 2010
9 14 (0.53%) Exchange Server 2007
10 11 (0.41%) SharePoint 2010
10 11 (0.41%) SharePoint 2013
10 11 (0.41%) Tomcat
11 10 (0.38%) CMS
12 9 (0.34%) WebSphere
13 6 (0.23%) Exchange Server 2000
13 6 (0.23%) WordPress
14 4 (0.15%) JBoss
14 4 (0.15%) Jupyter
14 4 (0.15%) SAS
15 2 (0.075%) Exchange Server 2003
Applications
1 380 (14.30%) Microsoft Office
2 98 (3.69%) Microsoft Excel
3 42 (1.58%) Microsoft PowerPoint
4 7 (0.26%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.075%) AutoCAD
7 2 (0.075%) Revit
8 1 (0.038%) MS Visio
Business Applications
1 8 (0.30%) Dynamics CRM
2 5 (0.19%) Sage X3
2 5 (0.19%) Salesforce CRM
3 3 (0.11%) Eikon
4 2 (0.075%) Oracle Receivables
4 2 (0.075%) Remedy ITSM
5 1 (0.038%) Carpe Diem
5 1 (0.038%) Dynamics AX
5 1 (0.038%) Dynamics NAV
5 1 (0.038%) Elite 3E
5 1 (0.038%) Endur
5 1 (0.038%) Findur
5 1 (0.038%) JDE EnterpriseOne
5 1 (0.038%) Payment Gateway
5 1 (0.038%) SAP ERP
Cloud Services
1 1,163 (43.77%) Microsoft 365
2 820 (30.86%) Azure
3 302 (11.37%) Entra ID
4 150 (5.65%) AWS
5 133 (5.01%) OneDrive
6 60 (2.26%) GCP
7 58 (2.18%) SaaS
8 42 (1.58%) Mimecast
9 34 (1.28%) IaaS
10 32 (1.20%) Google Workspace
10 32 (1.20%) Power Platform
11 31 (1.17%) Dynamics 365
12 24 (0.90%) WhatsApp
13 22 (0.83%) PaaS
14 17 (0.64%) OpenShift
15 11 (0.41%) Azure Sentinel
16 10 (0.38%) Power Automate
17 9 (0.34%) Amazon EC2
17 9 (0.34%) Azure DevOps
17 9 (0.34%) PowerApps
Communications & Networking
1 476 (17.91%) Firewall
2 259 (9.75%) DNS
3 191 (7.19%) DHCP
4 174 (6.55%) Wi-Fi
5 173 (6.51%) WAN
6 167 (6.29%) TCP/IP
7 164 (6.17%) VPN
8 160 (6.02%) LAN
9 135 (5.08%) Wireless
10 131 (4.93%) VoIP
11 119 (4.48%) SAN
12 110 (4.14%) VLAN
13 77 (2.90%) Remote Desktop
14 66 (2.48%) Internet
15 53 (1.99%) Network Security
16 36 (1.35%) PBX
17 34 (1.28%) Skype
18 32 (1.20%) Cisco IOS
19 25 (0.94%) NAS
20 23 (0.87%) Ethernet
Database & Business Intelligence
1 216 (8.13%) SQL Server
2 75 (2.82%) MySQL
3 56 (2.11%) Amazon RDS
4 40 (1.51%) PostgreSQL
5 22 (0.83%) MongoDB
6 19 (0.72%) Relational Database
7 11 (0.41%) Power BI
8 10 (0.38%) DB2
8 10 (0.38%) MariaDB
9 5 (0.19%) Oracle Database
9 5 (0.19%) Pentaho
9 5 (0.19%) SQL Server Analysis Services
9 5 (0.19%) SQL Server Reporting Services
10 4 (0.15%) Azure SQL Database
10 4 (0.15%) Data Lake
10 4 (0.15%) GIS
10 4 (0.15%) Metabase
10 4 (0.15%) SQL Server Integration Services
11 3 (0.11%) EDRMS
11 3 (0.11%) RDBMS
Development Applications
1 81 (3.05%) JIRA
2 21 (0.79%) Bitbucket
3 17 (0.64%) IBM UrbanCode
4 15 (0.56%) Jenkins
5 14 (0.53%) Eclipse
6 10 (0.38%) Git
7 9 (0.34%) Visual Studio
8 4 (0.15%) GitLab
8 4 (0.15%) Visual Studio Code
9 3 (0.11%) MSI
9 3 (0.11%) Octopus Deploy
9 3 (0.11%) TeamCity
10 2 (0.075%) HP UFT
10 2 (0.075%) Hudson
10 2 (0.075%) IntelliJ
10 2 (0.075%) JMeter
10 2 (0.075%) LoadRunner
10 2 (0.075%) MSTest
10 2 (0.075%) Selenium
10 2 (0.075%) Team Foundation Server
General
1 821 (30.90%) Social Skills
2 318 (11.97%) Finance
3 206 (7.75%) Analytical Skills
4 170 (6.40%) Telecoms
5 139 (5.23%) Organisational Skills
6 130 (4.89%) Manufacturing
7 93 (3.50%) Law
8 57 (2.15%) Documentation Skills
9 55 (2.07%) Public Sector
10 53 (1.99%) Retail
11 51 (1.92%) Banking
11 51 (1.92%) Inclusion and Diversity
12 50 (1.88%) Marketing
13 48 (1.81%) Electronics
14 45 (1.69%) Legal
15 39 (1.47%) Automotive
16 33 (1.24%) Pharmaceutical
17 25 (0.94%) Military
18 22 (0.83%) Games
18 22 (0.83%) Presentation Skills
Libraries, Frameworks & Software Standards
1 60 (2.26%) .NET
2 50 (1.88%) REST
3 48 (1.81%) Web Services
4 42 (1.58%) SOAP
5 38 (1.43%) CSS
6 34 (1.28%) HTML
7 26 (0.98%) XML
8 13 (0.49%) Ajax
8 13 (0.49%) AngularJS
8 13 (0.49%) JDBC
8 13 (0.49%) JSON
8 13 (0.49%) ODBC
8 13 (0.49%) XHTML
9 10 (0.38%) Kafka
10 9 (0.34%) .NET Framework
10 9 (0.34%) LAPP Stack
10 9 (0.34%) LDAP
11 8 (0.30%) ADSI
11 8 (0.30%) ASP.NET
11 8 (0.30%) HTML5
Miscellaneous
1 229 (8.62%) Driving Licence
2 86 (3.24%) Self-Motivation
3 60 (2.26%) Replication
4 59 (2.22%) Onboarding
5 56 (2.11%) Data Centre
6 52 (1.96%) Management Information System
7 48 (1.81%) Clustering
8 44 (1.66%) Video Conferencing
9 34 (1.28%) Fat Client
9 34 (1.28%) Public Cloud
9 34 (1.28%) Smartphone
9 34 (1.28%) Thin Client
10 31 (1.17%) CCTV
10 31 (1.17%) Enterprise Storage
10 31 (1.17%) EPoS
11 29 (1.09%) Enterprise Software
12 21 (0.79%) iPhone
13 20 (0.75%) Client/Server
13 20 (0.75%) iPad
14 17 (0.64%) Foreign Exchange (FX)
Operating Systems
1 1,400 (52.69%) Windows
2 621 (23.37%) Windows Server
3 410 (15.43%) Windows 10
4 287 (10.80%) Linux
5 147 (5.53%) Mac OS
6 130 (4.89%) Windows Server 2012
7 95 (3.58%) Windows Server 2016
8 86 (3.24%) Windows 7
9 81 (3.05%) Windows Server 2019
10 78 (2.94%) Android
11 72 (2.71%) Apple iOS
12 43 (1.62%) Windows Server 2008
13 42 (1.58%) Unix
14 35 (1.32%) AIX
15 27 (1.02%) Mac OS X
16 24 (0.90%) CentOS
17 21 (0.79%) Windows 8
18 18 (0.68%) Ubuntu
19 11 (0.41%) VMS
20 9 (0.34%) Debian
Processes & Methodologies
1 561 (21.11%) Customer Service
2 539 (20.29%) Problem-Solving
3 404 (15.21%) ITIL
4 190 (7.15%) Infrastructure Engineering
5 112 (4.22%) Cybersecurity
6 109 (4.10%) Mentoring
7 108 (4.06%) Incident Management
8 103 (3.88%) Service Delivery
9 101 (3.80%) Continuous Improvement
9 101 (3.80%) Service Management
10 99 (3.73%) Customer Experience
11 91 (3.42%) Agile
12 85 (3.20%) Computer Science
13 84 (3.16%) Time Management
14 82 (3.09%) Customer Requirements
15 70 (2.63%) Asset Management
16 66 (2.48%) Migration
17 64 (2.41%) Project Delivery
18 63 (2.37%) Change Management
19 62 (2.33%) ITSM
Programming Languages
1 317 (11.93%) SQL
2 185 (6.96%) PowerShell
3 74 (2.79%) C#
3 74 (2.79%) Python
4 70 (2.63%) Java
5 39 (1.47%) VB
6 37 (1.39%) Bash
6 37 (1.39%) JavaScript
7 32 (1.20%) C++
8 28 (1.05%) C
9 19 (0.72%) T-SQL
10 17 (0.64%) Groovy
11 15 (0.56%) PL/SQL
12 14 (0.53%) Perl
13 10 (0.38%) ActionScript
13 10 (0.38%) Shell Script
14 9 (0.34%) PHP
15 7 (0.26%) XPath
16 5 (0.19%) VBA
17 4 (0.15%) VBScript
Qualifications
1 346 (13.02%) Degree
2 182 (6.85%) Microsoft Certification
3 176 (6.62%) Security Cleared
4 96 (3.61%) Cisco Certification
5 92 (3.46%) CCNA
6 86 (3.24%) SC Cleared
7 74 (2.79%) DBS Check
8 67 (2.52%) Computer Science Degree
9 53 (1.99%) Azure Certification
10 50 (1.88%) A+ Certification
10 50 (1.88%) ITIL Certification
11 48 (1.81%) MCP
12 43 (1.62%) DV Cleared
13 39 (1.47%) Network+ Certification
14 36 (1.35%) MCSE
15 34 (1.28%) HNC
15 34 (1.28%) ITIL Foundation Certificate
16 29 (1.09%) Master's Degree
17 22 (0.83%) MBA
18 21 (0.79%) BPSS Clearance
Quality Assurance & Compliance
1 218 (8.20%) SLA
2 58 (2.18%) GDPR
3 20 (0.75%) Cyber Essentials
3 20 (0.75%) PCI DSS
4 15 (0.56%) ISO/IEC 27001
5 7 (0.26%) QA
6 5 (0.19%) Accessibility
7 3 (0.11%) ISO 9001
8 2 (0.075%) ISO 14001
8 2 (0.075%) NIST
9 1 (0.038%) Cyber Essentials PLUS
9 1 (0.038%) GxP
System Software
1 1,029 (38.73%) Active Directory
2 327 (12.31%) VMware Infrastructure
3 313 (11.78%) Hyper-V
4 89 (3.35%) VMware ESXi
5 46 (1.73%) vSphere
6 33 (1.24%) XenApp
7 30 (1.13%) Virtual Desktop
8 23 (0.87%) Virtual Machines
9 22 (0.83%) KVM
10 20 (0.75%) XenDesktop
11 19 (0.72%) Firmware
12 17 (0.64%) Terminal Services
13 12 (0.45%) Docker
14 9 (0.34%) OpenSSH
15 8 (0.30%) NFS
15 8 (0.30%) VMware Workstation
16 6 (0.23%) Virtual Servers
16 6 (0.23%) VMware NSX
17 4 (0.15%) Citrix Hypervisor
18 3 (0.11%) GPFS
Systems Management
1 308 (11.59%) Microsoft Intune
2 158 (5.95%) SCCM
3 33 (1.24%) vCenter Server
4 31 (1.17%) Jamf Pro
5 26 (0.98%) Terraform
6 22 (0.83%) Ansible
7 19 (0.72%) Backup Exec
8 18 (0.68%) Progress Chef
9 17 (0.64%) NetBackup
10 15 (0.56%) Cisco CUCM
11 13 (0.49%) ServiceCenter
11 13 (0.49%) WMI
12 11 (0.41%) Autotask
13 10 (0.38%) Failover Clustering
13 10 (0.38%) Grafana
13 10 (0.38%) SCOM
14 9 (0.34%) IBM BigFix
14 9 (0.34%) PowerCLI
15 8 (0.30%) Kubernetes
15 8 (0.30%) Microsoft Data Protection Manager
Vendors
1 1,207 (45.43%) Microsoft
2 462 (17.39%) VMware
3 226 (8.51%) Cisco
4 191 (7.19%) Citrix
5 141 (5.31%) Apple
6 125 (4.70%) Veeam
7 104 (3.91%) HP
8 82 (3.09%) Dell
9 79 (2.97%) Oracle
10 74 (2.79%) Google
11 68 (2.56%) Sophos
12 54 (2.03%) Meraki
13 49 (1.84%) IBM
14 39 (1.47%) ServiceNow
15 37 (1.39%) SAP
16 36 (1.35%) ConnectWise
17 33 (1.24%) Draytek
17 33 (1.24%) Palo Alto
18 32 (1.20%) Fortinet
19 28 (1.05%) SolarWinds