Period
to 23 November 2017

The median contractor rate for a Technical Support Engineer was £255 per day in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Engineer
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 785 826 803
Rank change year-on-year +41 -23 -19
Contract jobs requiring a Technical Support Engineer 72 47 68
As % of all contract IT jobs advertised in England 0.076% 0.048% 0.065%
As % of the Job Titles category 0.080% 0.051% 0.069%
Number of daily rates quoted 42 25 42
England median daily rate £255 £320 £230
Median daily rate % change year-on-year -20.31% +39.13% +15.00%
10th Percentile £123 £118 £155
90th Percentile £421 £425 £400
UK median daily rate £180 £310 £230
% change year-on-year -41.94% +34.78% +8.24%
Number of hourly rates quoted 16 3 6
England median hourly rate £14.28 £15.50 £15.75
Median hourly rate % change year-on-year -7.90% -1.59% +1.61%
10th Percentile £10.75 £14.33 £12.38
90th Percentile £20.00 £28.95 £22.88
UK median hourly rate £14.35 £14.20 £15.75
% change year-on-year +1.06% -9.84% +1.61%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89884 92670 98656
% of contract IT jobs with a recognized job title 94.76% 94.76% 95.00%
Number of daily rates quoted 59938 60988 63819
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2667 3006 3819
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.97 £10.50 £10.50
90th Percentile £47.90 £47.00 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Technical Support Engineer
Job Vacancy Trend in England

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Engineer in England

Technical Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Engineer in England.

Contractor daily rate trend for Technical Support Engineer in England

Technical Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support Engineer in England over the 6 months to 23 November 2017.

Contractor daily rate histogram for Technical Support Engineer in England

Technical Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Engineer in England.

Contractor hourly rate trend for Technical Support Engineer in England

Technical Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Technical Support Engineer in England over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Technical Support Engineer in England

Technical Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Engineer within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 29 £350 -7.89% 7
South East +19 25 £225 -38.78% 7
North of England +54 5 £175 -41.67% 3
South West -4 5 £140 -9.68%
East of England -17 5 £125 -2.91% 3
North West +23 4 £175 - 2
Midlands +25 3 - - 5
East Midlands -7 2 - - 3
West Midlands +33 1 - - 2
Yorkshire +15 1 - - 1
Technical Support Engineer
UK

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, Technical Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support Engineer in the job title.

1 51 (70.83%) Windows
2 35 (48.61%) Active Directory
3 22 (30.56%) Windows 10
4 19 (26.39%) Windows 7
4 19 (26.39%) Microsoft
5 17 (23.61%) Windows Server 2008
6 16 (22.22%) Windows Server
7 13 (18.06%) Office 365
8 12 (16.67%) Windows Server 2012
8 12 (16.67%) VMware
9 11 (15.28%) SLA
9 11 (15.28%) Cisco
9 11 (15.28%) Citrix
9 11 (15.28%) LAN
10 10 (13.89%) WAN
10 10 (13.89%) Microsoft Office
11 9 (12.50%) ITIL
11 9 (12.50%) HTML
11 9 (12.50%) SQL
11 9 (12.50%) Unix
11 9 (12.50%) Linux
11 9 (12.50%) Apple
11 9 (12.50%) Firewall
11 9 (12.50%) Network Management
11 9 (12.50%) Security Cleared
12 8 (11.11%) SC Cleared
12 8 (11.11%) SCCM
12 8 (11.11%) MS Exchange
13 7 (9.72%) DNS
13 7 (9.72%) Microsoft Certification

Technical Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.11%) MS Exchange
2 4 (5.56%) IIS
3 3 (4.17%) SharePoint
4 2 (2.78%) nginx
4 2 (2.78%) Skype for Business
5 1 (1.39%) Apache
5 1 (1.39%) Blackberry Enterprise Server
5 1 (1.39%) Exchange Server 2010
5 1 (1.39%) Live Communications Server
Applications
1 10 (13.89%) Microsoft Office
Business Applications
1 1 (1.39%) ION MarketView
Cloud Services
1 13 (18.06%) Office 365
2 7 (9.72%) Microsoft Azure
3 6 (8.33%) Azure Active Directory
4 3 (4.17%) Mimecast
Communications & Networking
1 11 (15.28%) LAN
2 10 (13.89%) WAN
3 9 (12.50%) Firewall
4 7 (9.72%) DHCP
4 7 (9.72%) DNS
5 6 (8.33%) Wireless
6 4 (5.56%) 802.11
6 4 (5.56%) Cisco ISE
6 4 (5.56%) LDAP
6 4 (5.56%) SAN
6 4 (5.56%) VLAN
7 3 (4.17%) SNMP
7 3 (4.17%) TCP/IP
7 3 (4.17%) WLAN
8 2 (2.78%) 3G
8 2 (2.78%) Cisco Nexus
8 2 (2.78%) Cisco Wireless
8 2 (2.78%) HTTP
8 2 (2.78%) IP Telephony
8 2 (2.78%) Wi-Fi
Database & Business Intelligence
1 5 (6.94%) Relational Database
2 1 (1.39%) MongoDB
2 1 (1.39%) Oracle Database
2 1 (1.39%) SQL Server
2 1 (1.39%) TKPROF
Development Applications
1 1 (1.39%) Toad
General
1 6 (8.33%) Finance
2 5 (6.94%) Telecoms
3 4 (5.56%) Publishing
4 3 (4.17%) Marketing
5 1 (1.39%) Banking
5 1 (1.39%) Financial Institution
5 1 (1.39%) International Banking
Libraries, Frameworks & Software Standards
1 9 (12.50%) HTML
2 5 (6.94%) 802.1X
2 5 (6.94%) JSON
2 5 (6.94%) Regular Expression
2 5 (6.94%) XML
3 1 (1.39%) Oracle GoldenGate
Miscellaneous
1 5 (6.94%) Analytical Skills
2 4 (5.56%) Blackberry
3 3 (4.17%) Data Centre
4 2 (2.78%) Driving Licence
4 2 (2.78%) EPoS
4 2 (2.78%) Management Information System
4 2 (2.78%) Video Conferencing
5 1 (1.39%) CESG
5 1 (1.39%) Clustering
5 1 (1.39%) Fixed Income
5 1 (1.39%) iPhone
5 1 (1.39%) Replication
5 1 (1.39%) Smartphone
5 1 (1.39%) Social Media
Operating Systems
1 51 (70.83%) Windows
2 22 (30.56%) Windows 10
3 19 (26.39%) Windows 7
4 17 (23.61%) Windows Server 2008
5 16 (22.22%) Windows Server
6 12 (16.67%) Windows Server 2012
7 9 (12.50%) Linux
7 9 (12.50%) Unix
8 5 (6.94%) Mac OS
8 5 (6.94%) Windows 8
9 4 (5.56%) Android
10 3 (4.17%) Solaris
10 3 (4.17%) Windows Mobile
10 3 (4.17%) Windows XP
11 2 (2.78%) Apple iOS
11 2 (2.78%) Mac OS X
11 2 (2.78%) Windows Server 2003
12 1 (1.39%) CentOS
12 1 (1.39%) Red Hat Enterprise Linux
12 1 (1.39%) Ubuntu
Processes & Methodologies
1 9 (12.50%) ITIL
1 9 (12.50%) Network Management
2 6 (8.33%) Presales
2 6 (8.33%) Service Delivery
3 5 (6.94%) Break/Fix
3 5 (6.94%) Continuous Improvement
4 3 (4.17%) Information Security
4 3 (4.17%) Problem Management
4 3 (4.17%) Strategic Thinking
5 2 (2.78%) Change Management
5 2 (2.78%) Data Protection
5 2 (2.78%) Global Marketing
5 2 (2.78%) Hardware Maintenance
5 2 (2.78%) Incident Management
5 2 (2.78%) Knowledge Management
5 2 (2.78%) Line Management
5 2 (2.78%) Migration
5 2 (2.78%) Network Design
5 2 (2.78%) Proactive Monitoring
5 2 (2.78%) Software-Defined Architecture
Programming Languages
1 9 (12.50%) SQL
2 6 (8.33%) Perl
3 5 (6.94%) C#
3 5 (6.94%) C++
3 5 (6.94%) Java
3 5 (6.94%) Python
3 5 (6.94%) Shell Script
4 1 (1.39%) C
4 1 (1.39%) PL/SQL
4 1 (1.39%) PowerShell
Qualifications
1 9 (12.50%) Security Cleared
2 8 (11.11%) SC Cleared
3 7 (9.72%) Microsoft Certification
4 6 (8.33%) DBS Check
5 5 (6.94%) Cisco Certification
6 3 (4.17%) CCDP
6 3 (4.17%) CCIE
6 3 (4.17%) CCNP
7 2 (2.78%) CCNA
7 2 (2.78%) Degree
7 2 (2.78%) ITIL Certification
7 2 (2.78%) MCSA
7 2 (2.78%) MCSE
8 1 (1.39%) A+ Certification
8 1 (1.39%) DV Cleared
8 1 (1.39%) MCP
Quality Assurance & Compliance
1 11 (15.28%) SLA
2 2 (2.78%) QA
3 1 (1.39%) Government Security Classifications
3 1 (1.39%) HMG Security Policy Framework
3 1 (1.39%) MiFID
System Software
1 35 (48.61%) Active Directory
2 7 (9.72%) VMware Infrastructure
3 5 (6.94%) Hyper-V
4 4 (5.56%) BitLocker
4 4 (5.56%) XenDesktop
5 3 (4.17%) XenServer
6 2 (2.78%) Virtual Machines
6 2 (2.78%) XenApp
7 1 (1.39%) iptables
7 1 (1.39%) LXC
7 1 (1.39%) Microsoft App-V
7 1 (1.39%) ProxySG
7 1 (1.39%) RACF
7 1 (1.39%) Sendmail
7 1 (1.39%) Virtual Desktop
7 1 (1.39%) vSphere
Systems Management
1 8 (11.11%) SCCM
2 5 (6.94%) TrustSec
3 3 (4.17%) Cisco Prime
3 3 (4.17%) Microsoft Data Protection Manager
3 3 (4.17%) Stealthwatch
4 2 (2.78%) WSUS
5 1 (1.39%) AirWatch
5 1 (1.39%) Backup Exec
5 1 (1.39%) FortiGate
5 1 (1.39%) Oracle RMAN
Vendors
1 19 (26.39%) Microsoft
2 12 (16.67%) VMware
3 11 (15.28%) Cisco
3 11 (15.28%) Citrix
4 9 (12.50%) Apple
5 7 (9.72%) HP
6 6 (8.33%) Dell
7 4 (5.56%) Splunk
8 3 (4.17%) Draytek
8 3 (4.17%) Juniper
8 3 (4.17%) Red Hat
8 3 (4.17%) SonicWALL
9 2 (2.78%) McAfee
9 2 (2.78%) Mitel
10 1 (1.39%) Acronis
10 1 (1.39%) Blue Coat
10 1 (1.39%) F5
10 1 (1.39%) Google
10 1 (1.39%) ION Trading
10 1 (1.39%) Kaspersky