Period
to 21 January 2018

The median contractor rate for a Technical Support Engineer was £228 per day in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Engineer
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 817 793 795
Rank change year-on-year -24 +2 -10
Contract jobs requiring a Technical Support Engineer 60 56 86
As % of all contract IT jobs advertised in the UK 0.061% 0.058% 0.080%
As % of the Job Titles category 0.064% 0.062% 0.084%
Number of daily rates quoted 44 34 53
UK median daily rate £228 £338 £250
Median daily rate % change year-on-year -32.59% +35.00% -13.04%
10th Percentile £133 £115 £154
90th Percentile £414 £430 £400
UK excluding London median daily rate £175 £161 £250
% change year-on-year +8.53% -35.50% -15.25%
Number of hourly rates quoted 6 5 5
UK median hourly rate £15.25 £14.20 £17.50
Median hourly rate % change year-on-year +7.39% -18.86% +40.00%
10th Percentile £11.50 £11.40 £12.70
90th Percentile £20.00 £25.65 £118.80
UK excluding London median hourly rate £15.00 £13.85 £16.50
% change year-on-year +8.30% -16.06% +32.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,600 91,033 102,521
% of contract IT jobs with a recognized job title 94.79% 94.78% 94.95%
Number of daily rates quoted 62,185 59,429 65,414
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,750 3,215 3,866
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.25
% change year-on-year - -4.11% +10.61%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Engineer.

Contractor daily rate trend for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support Engineer over the 6 months to 21 January 2018.

Contractor daily rate histogram for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Engineer.

Contractor hourly rate trend for Technical Support Engineer in the UK

Technical Support Engineer
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 55 £228 -35.00% 91
UK excluding London +16 36 £175 +8.53% 83
London -37 24 £350 -7.89% 14
South East -7 15 £218 -27.50% 28
Midlands +12 5 £325 +170.83% 19
Wales +11 5 - - 4
South West +6 5 £145 -38.95% 7
West Midlands +19 4 £325 +170.83% 14
North of England +38 3 £175 -41.67% 12
North West +12 3 £175 - 6
East of England -8 3 £125 -12.28% 11
East Midlands +3 1 - - 5

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, Technical Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Engineer in the job title.

1 48 (80.00%) Windows
2 32 (53.33%) Active Directory
3 25 (41.67%) Windows 10
4 20 (33.33%) Microsoft
5 19 (31.67%) Windows 7
5 19 (31.67%) Windows Server
6 17 (28.33%) VMware
7 16 (26.67%) Windows Server 2012
7 16 (26.67%) Windows Server 2008
8 11 (18.33%) Security Cleared
9 10 (16.67%) SC Cleared
9 10 (16.67%) DNS
9 10 (16.67%) Citrix
9 10 (16.67%) Apple
9 10 (16.67%) DHCP
10 9 (15.00%) MS Exchange
10 9 (15.00%) Microsoft Office
10 9 (15.00%) DBS Check
11 8 (13.33%) Office 365
11 8 (13.33%) ITIL
11 8 (13.33%) Service Delivery
12 7 (11.67%) Finance
12 7 (11.67%) Linux
12 7 (11.67%) Windows XP
12 7 (11.67%) Analytical Skills
12 7 (11.67%) Network Management
12 7 (11.67%) VMware Infrastructure
12 7 (11.67%) SCCM
13 6 (10.00%) WAN
13 6 (10.00%) Cisco

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.00%) MS Exchange
2 2 (3.33%) Exchange Server 2010
2 2 (3.33%) SharePoint
3 1 (1.67%) Exchange Server 2007
3 1 (1.67%) IBM Domino
3 1 (1.67%) IIS
3 1 (1.67%) Live Communications Server
3 1 (1.67%) nginx
3 1 (1.67%) Skype for Business
Applications
1 9 (15.00%) Microsoft Office
2 2 (3.33%) Microsoft Excel
2 2 (3.33%) Microsoft PowerPoint
Business Applications
1 1 (1.67%) ION MarketView
Cloud Services
1 8 (13.33%) Office 365
2 5 (8.33%) Microsoft Azure
3 4 (6.67%) Azure Active Directory
4 1 (1.67%) Mimecast
Communications & Networking
1 10 (16.67%) DHCP
1 10 (16.67%) DNS
2 6 (10.00%) LAN
2 6 (10.00%) WAN
3 5 (8.33%) Firewall
4 3 (5.00%) TCP/IP
4 3 (5.00%) VLAN
5 2 (3.33%) IP Telephony
5 2 (3.33%) SAN
5 2 (3.33%) VoIP
5 2 (3.33%) VPN
6 1 (1.67%) 3G
6 1 (1.67%) 802.11
6 1 (1.67%) BGP
6 1 (1.67%) EIGRP
6 1 (1.67%) MPLS
6 1 (1.67%) OSPF
6 1 (1.67%) Wi-Fi
6 1 (1.67%) Wireless
6 1 (1.67%) WLAN
Database & Business Intelligence
1 3 (5.00%) Relational Database
2 2 (3.33%) SQL Server
General
1 7 (11.67%) Finance
2 4 (6.67%) Telecoms
3 2 (3.33%) Marketing
4 1 (1.67%) Back Office
4 1 (1.67%) Banking
4 1 (1.67%) Financial Institution
4 1 (1.67%) International Banking
4 1 (1.67%) Publishing
Libraries, Frameworks & Software Standards
1 4 (6.67%) HTML
2 3 (5.00%) JSON
2 3 (5.00%) Regular Expression
2 3 (5.00%) XML
3 1 (1.67%) 802.1X
3 1 (1.67%) CGI
3 1 (1.67%) LDAP
Miscellaneous
1 7 (11.67%) Analytical Skills
2 3 (5.00%) Driving Licence
3 2 (3.33%) Clustering
3 2 (3.33%) Data Centre
3 2 (3.33%) EPoS
3 2 (3.33%) Management Information System
3 2 (3.33%) Replication
4 1 (1.67%) CESG
4 1 (1.67%) Fat Client
4 1 (1.67%) Fixed Income
4 1 (1.67%) iPhone
4 1 (1.67%) Thin Client
4 1 (1.67%) Video Conferencing
Operating Systems
1 48 (80.00%) Windows
2 25 (41.67%) Windows 10
3 19 (31.67%) Windows 7
3 19 (31.67%) Windows Server
4 16 (26.67%) Windows Server 2008
4 16 (26.67%) Windows Server 2012
5 7 (11.67%) Linux
5 7 (11.67%) Windows XP
6 6 (10.00%) Unix
6 6 (10.00%) Windows Server 2003
7 4 (6.67%) Windows 8
8 3 (5.00%) Mac OS
9 2 (3.33%) CentOS
9 2 (3.33%) Red Hat Enterprise Linux
9 2 (3.33%) Solaris
10 1 (1.67%) Android
10 1 (1.67%) Ubuntu
10 1 (1.67%) Windows Mobile
10 1 (1.67%) Windows Vista
10 1 (1.67%) zOS
Processes & Methodologies
1 8 (13.33%) ITIL
1 8 (13.33%) Service Delivery
2 7 (11.67%) Network Management
3 4 (6.67%) Break/Fix
3 4 (6.67%) Hardware Maintenance
3 4 (6.67%) Migration
3 4 (6.67%) Problem Management
4 3 (5.00%) Change Management
4 3 (5.00%) Continuous Improvement
4 3 (5.00%) Strategic Thinking
5 2 (3.33%) Data Protection
5 2 (3.33%) Line Management
5 2 (3.33%) Presales
5 2 (3.33%) Stakeholder Management
6 1 (1.67%) Creative Problem-Solving
6 1 (1.67%) Global Marketing
6 1 (1.67%) Privileged Identity Management
6 1 (1.67%) Server Virtualisation
6 1 (1.67%) Software-Defined Architecture
6 1 (1.67%) Virtual Environments
Programming Languages
1 5 (8.33%) SQL
2 3 (5.00%) C#
2 3 (5.00%) C++
2 3 (5.00%) Java
2 3 (5.00%) Perl
2 3 (5.00%) Python
2 3 (5.00%) Shell Script
3 2 (3.33%) PowerShell
4 1 (1.67%) C
4 1 (1.67%) VBScript
Qualifications
1 11 (18.33%) Security Cleared
2 10 (16.67%) SC Cleared
3 9 (15.00%) DBS Check
4 5 (8.33%) Microsoft Certification
5 2 (3.33%) CCNP
5 2 (3.33%) Cisco Certification
5 2 (3.33%) Degree
5 2 (3.33%) DV Cleared
5 2 (3.33%) ITIL Certification
5 2 (3.33%) MCSA
5 2 (3.33%) MCSE
6 1 (1.67%) A+ Certification
6 1 (1.67%) CCDP
6 1 (1.67%) CCIE
6 1 (1.67%) CCNA
6 1 (1.67%) MCITP
6 1 (1.67%) MCP
Quality Assurance & Compliance
1 4 (6.67%) SLA
2 1 (1.67%) Government Security Classifications
2 1 (1.67%) HMG Security Policy Framework
2 1 (1.67%) MiFID
2 1 (1.67%) QA
System Software
1 32 (53.33%) Active Directory
2 7 (11.67%) VMware Infrastructure
3 4 (6.67%) Hyper-V
3 4 (6.67%) vSphere
4 3 (5.00%) VMware ESXi
5 2 (3.33%) Virtual Machines
5 2 (3.33%) XenServer
6 1 (1.67%) BitLocker
6 1 (1.67%) Citrix Presentation Server
6 1 (1.67%) iptables
6 1 (1.67%) KVM
6 1 (1.67%) LXC
6 1 (1.67%) ProxySG
6 1 (1.67%) RACF
6 1 (1.67%) Sendmail
6 1 (1.67%) Terminal Services
6 1 (1.67%) XenApp
6 1 (1.67%) XenDesktop
Systems Management
1 7 (11.67%) SCCM
2 4 (6.67%) WSUS
3 3 (5.00%) Backup Exec
3 3 (5.00%) Microsoft Data Protection Manager
4 1 (1.67%) AirWatch
4 1 (1.67%) Cisco Prime
4 1 (1.67%) FortiGate
4 1 (1.67%) Microsoft Clustering
4 1 (1.67%) NetBackup
4 1 (1.67%) Norton AntiVirus
4 1 (1.67%) Stealthwatch
4 1 (1.67%) TrustSec
Vendors
1 20 (33.33%) Microsoft
2 17 (28.33%) VMware
3 10 (16.67%) Apple
3 10 (16.67%) Citrix
4 6 (10.00%) Cisco
5 4 (6.67%) McAfee
6 3 (5.00%) Dell
6 3 (5.00%) HP
6 3 (5.00%) Juniper
6 3 (5.00%) Splunk
7 2 (3.33%) Acronis
7 2 (3.33%) Google
7 2 (3.33%) Red Hat
7 2 (3.33%) Remedy
7 2 (3.33%) Symantec
8 1 (1.67%) Bloomberg
8 1 (1.67%) CommVault
8 1 (1.67%) ION Trading
8 1 (1.67%) Mitel
8 1 (1.67%) Sophos