Period
to 25 July 2017

The median contractor rate for a Technical Support Engineer was £180 per day in advertised job vacancies during the 6 months to 25 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Engineer
UK
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 770 823 810
Rank change year-on-year +53 -13 -13
Contract jobs requiring a Technical Support Engineer 70 87 80
As % of all contract IT jobs advertised in the UK 0.074% 0.079% 0.070%
As % of the Job Titles category 0.078% 0.083% 0.074%
Number of daily rates quoted 39 49 34
UK median daily rate £180 £230 £225
Median daily rate % change year-on-year -21.74% +2.22% +12.50%
10th Percentile £113 £170 £155
90th Percentile £341 £390 £381
UK excluding London median daily rate £178 £230 £256
% change year-on-year -22.83% -10.24% +28.13%
Number of hourly rates quoted 19 10 13
UK median hourly rate £14.20 £18.28 £17.00
Median hourly rate % change year-on-year -22.30% +7.50% +3.03%
10th Percentile £10.75 £14.33 £13.30
90th Percentile £20.35 £155.00 £30.00
UK excluding London median hourly rate £14.20 £18.28 £17.00
% change year-on-year -22.30% +7.50% -1.45%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90227 104434 107865
As % of all contract IT job vacancies advertised in the UK 94.82% 95.01% 94.84%
Number of daily rates quoted 58501 67966 66791
UK median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.18% +6.25% +1.01%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2891 3103 4169
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.96 £10.44 £10.50
90th Percentile £50.00 £47.38 £45.00
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76% +1.49%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Engineer.

Contractor daily rate trend for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support Engineer over the 6 months to 25 July 2017.

Contractor daily rate histogram for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Engineer.

Contractor hourly rate trend for Technical Support Engineer in the UK

Technical Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support Engineer over the 6 months to 25 July 2017.

Contractor hourly rate histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 53 £243 +5.43% 22
UK excluding London +42 53 £178 -22.83% 15
South East +4 18 £175 -23.91% 4
London +18 17 £260 -20.00% 8
Wales +17 17 £180 -57.65% 1
North of England +74 6 £95 -62.00% 4
East of England -14 6 £130 +44.44% 1
Midlands +27 5 - - 3
Yorkshire - 4 £95 -
West Midlands +33 3 - - 3
North West +43 2 - - 3
East Midlands -5 2 - -
South West +3 1 - - 2

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 July 2017, Technical Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Engineer in the job title.

1 46 (65.71%) Windows
2 36 (51.43%) Active Directory
3 31 (44.29%) Microsoft
4 24 (34.29%) Cisco
5 23 (32.86%) ITIL
6 21 (30.00%) Cisco Certification
7 20 (28.57%) HP
7 20 (28.57%) Windows Server
8 19 (27.14%) Firewall
9 18 (25.71%) CCNA
9 18 (25.71%) Windows 7
10 16 (22.86%) VMware
11 15 (21.43%) Internet
12 14 (20.00%) MS Exchange
12 14 (20.00%) Windows 10
13 13 (18.57%) Office 365
13 13 (18.57%) Windows Server 2008
14 12 (17.14%) HP Data Protector
14 12 (17.14%) Tivoli
14 12 (17.14%) Tivoli Storage Manager
14 12 (17.14%) Citrix
15 11 (15.71%) SLA
15 11 (15.71%) SCCM
15 11 (15.71%) ITIL Foundation Certificate
16 10 (14.29%) LAN
16 10 (14.29%) Linux
17 9 (12.86%) WAN
17 9 (12.86%) Microsoft Office
18 8 (11.43%) Microsoft Certification
18 8 (11.43%) VMware Infrastructure

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (20.00%) MS Exchange
2 3 (4.29%) IIS
3 2 (2.86%) SharePoint
4 1 (1.43%) Apache
4 1 (1.43%) Blackberry Enterprise Server
4 1 (1.43%) Exchange Server 2010
4 1 (1.43%) Exchange Server 2013
4 1 (1.43%) nginx
4 1 (1.43%) Skype for Business
Applications
1 9 (12.86%) Microsoft Office
2 1 (1.43%) Simulink
Cloud Services
1 13 (18.57%) Office 365
2 2 (2.86%) Azure Active Directory
2 2 (2.86%) Microsoft Azure
2 2 (2.86%) Mimecast
3 1 (1.43%) Amazon AWS
Communications & Networking
1 19 (27.14%) Firewall
2 15 (21.43%) Internet
3 10 (14.29%) LAN
4 9 (12.86%) WAN
5 7 (10.00%) Wireless
6 4 (5.71%) 802.11
6 4 (5.71%) Cisco ISE
6 4 (5.71%) LDAP
7 3 (4.29%) SNMP
7 3 (4.29%) WLAN
8 2 (2.86%) 3G
8 2 (2.86%) Cisco Nexus
8 2 (2.86%) Cisco Wireless
8 2 (2.86%) DNS
8 2 (2.86%) HTTP
8 2 (2.86%) SAN
8 2 (2.86%) TCP/IP
8 2 (2.86%) VLAN
8 2 (2.86%) Wi-Fi
9 1 (1.43%) Remote Desktop
Database & Business Intelligence
1 3 (4.29%) Relational Database
2 1 (1.43%) MongoDB
2 1 (1.43%) Oracle Database
2 1 (1.43%) TKPROF
Development Applications
1 1 (1.43%) Toad
General
1 3 (4.29%) Marketing
1 3 (4.29%) Publishing
1 3 (4.29%) Telecoms
2 1 (1.43%) Automotive
2 1 (1.43%) Electronics
2 1 (1.43%) Front Office
2 1 (1.43%) Legal
Libraries, Frameworks & Software Standards
1 6 (8.57%) HTML
2 5 (7.14%) 802.1X
3 3 (4.29%) JSON
3 3 (4.29%) Regular Expression
3 3 (4.29%) XML
4 1 (1.43%) Oracle GoldenGate
Miscellaneous
1 4 (5.71%) Analytical Skills
1 4 (5.71%) Blackberry
2 3 (4.29%) Driving Licence
2 3 (4.29%) Smartphone
3 2 (2.86%) Data Centre
3 2 (2.86%) iPhone
4 1 (1.43%) Computer Science
4 1 (1.43%) iPad
4 1 (1.43%) Management Information System
4 1 (1.43%) NHS
4 1 (1.43%) Social Media
4 1 (1.43%) Video Conferencing
Operating Systems
1 46 (65.71%) Windows
2 20 (28.57%) Windows Server
3 18 (25.71%) Windows 7
4 14 (20.00%) Windows 10
5 13 (18.57%) Windows Server 2008
6 10 (14.29%) Linux
7 7 (10.00%) Windows Server 2012
8 5 (7.14%) AIX
8 5 (7.14%) Windows 8
9 4 (5.71%) Android
9 4 (5.71%) Unix
9 4 (5.71%) Windows XP
10 2 (2.86%) Apple iOS
10 2 (2.86%) Mac OS
10 2 (2.86%) Mac OS X
10 2 (2.86%) Windows Mobile
11 1 (1.43%) HPUX
11 1 (1.43%) Solaris
11 1 (1.43%) SUSE
11 1 (1.43%) Windows Server 2003
Processes & Methodologies
1 23 (32.86%) ITIL
2 6 (8.57%) Incident Management
2 6 (8.57%) Presales
3 3 (4.29%) Continuous Improvement
3 3 (4.29%) Mobile Device Management
3 3 (4.29%) Network Management
4 2 (2.86%) Break/Fix
4 2 (2.86%) Global Marketing
4 2 (2.86%) Information Security
4 2 (2.86%) Knowledge Management
4 2 (2.86%) Network Design
4 2 (2.86%) Software-Defined Architecture
5 1 (1.43%) Artificial Intelligence
5 1 (1.43%) Business Continuity
5 1 (1.43%) Change Management
5 1 (1.43%) Component Testing
5 1 (1.43%) IT Strategy
5 1 (1.43%) Migration
5 1 (1.43%) Software Engineering
5 1 (1.43%) Supplier Management
Programming Languages
1 5 (7.14%) SQL
2 4 (5.71%) Perl
3 3 (4.29%) C#
3 3 (4.29%) C++
3 3 (4.29%) Java
3 3 (4.29%) Python
3 3 (4.29%) Shell Script
4 1 (1.43%) MATLAB
4 1 (1.43%) PL/SQL
4 1 (1.43%) PowerShell
Qualifications
1 21 (30.00%) Cisco Certification
2 18 (25.71%) CCNA
3 11 (15.71%) ITIL Foundation Certificate
4 8 (11.43%) Microsoft Certification
5 5 (7.14%) Degree
5 5 (7.14%) Security Cleared
6 4 (5.71%) SC Cleared
7 3 (4.29%) CCDP
7 3 (4.29%) CCIE
7 3 (4.29%) CCNP
7 3 (4.29%) DBS Check
8 2 (2.86%) MCSE
9 1 (1.43%) A+ Certification
9 1 (1.43%) Computer Science Degree
9 1 (1.43%) MCP
Quality Assurance & Compliance
1 11 (15.71%) SLA
2 2 (2.86%) QA
System Software
1 36 (51.43%) Active Directory
2 8 (11.43%) VMware Infrastructure
3 3 (4.29%) BitLocker
3 3 (4.29%) XenDesktop
4 2 (2.86%) Hyper-V
4 2 (2.86%) XenServer
5 1 (1.43%) Microsoft App-V
5 1 (1.43%) Virtual Desktop
5 1 (1.43%) VMware Server
5 1 (1.43%) vSphere
5 1 (1.43%) XenApp
Systems Management
1 12 (17.14%) HP Data Protector
1 12 (17.14%) Tivoli
1 12 (17.14%) Tivoli Storage Manager
2 11 (15.71%) SCCM
3 5 (7.14%) TrustSec
4 3 (4.29%) Cisco Prime
4 3 (4.29%) Stealthwatch
5 1 (1.43%) Backup Exec
5 1 (1.43%) Oracle RMAN
5 1 (1.43%) WSUS
Vendors
1 31 (44.29%) Microsoft
2 24 (34.29%) Cisco
3 20 (28.57%) HP
4 16 (22.86%) VMware
5 12 (17.14%) Citrix
6 5 (7.14%) Dell
7 3 (4.29%) Apple
8 2 (2.86%) Draytek
8 2 (2.86%) Red Hat
8 2 (2.86%) SonicWALL
8 2 (2.86%) Splunk
8 2 (2.86%) Veeam
9 1 (1.43%) 3PAR
9 1 (1.43%) Kaspersky
9 1 (1.43%) Mitel
9 1 (1.43%) MobileIron
9 1 (1.43%) NetApp
9 1 (1.43%) Oracle
West London
Spencer Rose
Rate: From £380 to £385 per day
Posted: Yesterday