Period
to 22 November 2017

The median contractor rate for a Customer Engineer was £163 per day in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 813 856 859
Rank change year-on-year +43 +3 -155
Contract jobs requiring a Customer Engineer 71 43 45
As % of all contract IT jobs advertised in the UK 0.069% 0.041% 0.040%
As % of the Job Titles category 0.073% 0.043% 0.042%
Number of daily rates quoted 23 19 5
UK median daily rate £163 £150 £138
Median daily rate % change year-on-year +8.33% +9.09% -8.33%
10th Percentile £128 £98 £125
90th Percentile £488 £192 £432
UK excluding London median daily rate £163 £140 £136
% change year-on-year +16.07% +2.75% -9.17%
Number of hourly rates quoted 39 17 32
UK median hourly rate £17.50 £13.00 £13.00
Median hourly rate % change year-on-year +34.62% - -14.75%
10th Percentile £13.00 £12.58 £11.17
90th Percentile £18.89 £16.78 £17.11
UK excluding London median hourly rate £17.25 £13.00 £13.00
% change year-on-year +32.69% - -14.75%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97824 99914 107019
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.91%
Number of daily rates quoted 64542 65150 68083
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.04% +4.53% +3.45%
Number of hourly rates quoted 2932 3310 4089
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.88% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.77
% change year-on-year - -1.52% +9.96%

Customer Engineer
Job Vacancy Trend

Job postings that featured Customer Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engineer in the UK

Customer Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engineer.

Contractor daily rate trend for Customer Engineer in the UK

Customer Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engineer over the 6 months to 22 November 2017.

Contractor daily rate histogram for Customer Engineer in the UK

Customer Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engineer.

Contractor hourly rate trend for Customer Engineer in the UK

Customer Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer Engineer over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Customer Engineer in the UK

Customer Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 64 £175 +16.67% 9
UK excluding London +56 55 £163 +16.07% 6
South East +17 16 £135 -15.63% 3
London -27 14 £168 +1.52% 3
Midlands +35 12 £475 -
North of England +74 8 £175 +34.62%
West Midlands - 8 £475 -
East of England -9 7 - - 3
South West +3 6 £175 +38.61%
Scotland - 5 £155 -
Yorkshire +27 4 £155 +3.33%
North West +13 4 £175 +59.09%
East Midlands -1 4 £135 -
Wales +18 1 £163 -

Customer Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Customer Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Engineer in the job title.

1 49 (69.01%) Windows
2 23 (32.39%) Windows 10
3 19 (26.76%) Security Cleared
3 19 (26.76%) SC Cleared
4 18 (25.35%) Active Directory
4 18 (25.35%) DBS Check
5 15 (21.13%) Network Management
5 15 (21.13%) Microsoft
5 15 (21.13%) Windows 7
6 14 (19.72%) VMware
6 14 (19.72%) SLA
7 12 (16.90%) Windows Server
8 11 (15.49%) Service Delivery
8 11 (15.49%) Apple
8 11 (15.49%) VMware Infrastructure
8 11 (15.49%) SCCM
9 10 (14.08%) Time Management
9 10 (14.08%) Citrix
10 9 (12.68%) Windows Server 2008
10 9 (12.68%) Windows Server 2012
11 8 (11.27%) Migration
11 8 (11.27%) DNS
11 8 (11.27%) DHCP
11 8 (11.27%) SQL
12 7 (9.86%) Linux
12 7 (9.86%) Incident Management
13 6 (8.45%) Oracle
13 6 (8.45%) MS Exchange
13 6 (8.45%) Creative Thinking
14 5 (7.04%) Remedy

Customer Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.45%) MS Exchange
2 4 (5.63%) Confluence
2 4 (5.63%) Elasticsearch
2 4 (5.63%) Exchange Server 2010
3 1 (1.41%) Blackberry Enterprise Server
3 1 (1.41%) Exchange Server 2007
3 1 (1.41%) Exchange Server 2013
Applications
1 2 (2.82%) Microsoft Office
1 2 (2.82%) Spreadsheet
Cloud Services
1 4 (5.63%) Amazon AWS
1 4 (5.63%) Microsoft Azure
2 2 (2.82%) Office 365
3 1 (1.41%) SaaS
Communications & Networking
1 8 (11.27%) DHCP
1 8 (11.27%) DNS
2 5 (7.04%) LAN
2 5 (7.04%) WAN
3 4 (5.63%) Wi-Fi
4 3 (4.23%) VoIP
5 2 (2.82%) Internet
5 2 (2.82%) TCP/IP
5 2 (2.82%) VPN
6 1 (1.41%) 802.11
6 1 (1.41%) Bluetooth
6 1 (1.41%) Broadband
6 1 (1.41%) Cisco ASA
6 1 (1.41%) Cisco Nexus
6 1 (1.41%) Intranet
6 1 (1.41%) NFC
6 1 (1.41%) Skype
6 1 (1.41%) Wireless
6 1 (1.41%) WPA
6 1 (1.41%) xDSL
Database & Business Intelligence
1 2 (2.82%) Relational Database
2 1 (1.41%) GIS
Development Applications
1 4 (5.63%) Jenkins
1 4 (5.63%) JIRA
General
1 3 (4.23%) Finance
2 2 (2.82%) Telecoms
3 1 (1.41%) Electronics
3 1 (1.41%) Marketing
3 1 (1.41%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.41%) 802.1X
Miscellaneous
1 3 (4.23%) iPad
2 2 (2.82%) Driving Licence
2 2 (2.82%) iPhone
2 2 (2.82%) Video on Demand
3 1 (1.41%) Analytical Skills
3 1 (1.41%) Blackberry
3 1 (1.41%) Fat Client
3 1 (1.41%) Thin Client
3 1 (1.41%) Virtual Team
Operating Systems
1 49 (69.01%) Windows
2 23 (32.39%) Windows 10
3 15 (21.13%) Windows 7
4 12 (16.90%) Windows Server
5 9 (12.68%) Windows Server 2008
5 9 (12.68%) Windows Server 2012
6 7 (9.86%) Linux
7 4 (5.63%) Windows XP
8 2 (2.82%) Unix
8 2 (2.82%) Windows 8
9 1 (1.41%) Apple iOS
9 1 (1.41%) Mac OS
9 1 (1.41%) Windows Server 2003
9 1 (1.41%) Windows Vista
Processes & Methodologies
1 15 (21.13%) Network Management
2 11 (15.49%) Service Delivery
3 10 (14.08%) Time Management
4 8 (11.27%) Migration
5 7 (9.86%) Incident Management
6 6 (8.45%) Creative Thinking
7 4 (5.63%) Agile Software Development
7 4 (5.63%) DevOps
8 3 (4.23%) Customer Requirements
8 3 (4.23%) Project Management
9 2 (2.82%) Customer Engagement
9 2 (2.82%) DRM
9 2 (2.82%) ITIL
10 1 (1.41%) Active Listening
10 1 (1.41%) Adaptive Security
10 1 (1.41%) Break/Fix
10 1 (1.41%) CRM
10 1 (1.41%) Information Security
10 1 (1.41%) Network Design
10 1 (1.41%) Service Management
Programming Languages
1 8 (11.27%) SQL
2 4 (5.63%) Java
3 2 (2.82%) C
3 2 (2.82%) Shell Script
Qualifications
1 19 (26.76%) SC Cleared
1 19 (26.76%) Security Cleared
2 18 (25.35%) DBS Check
3 4 (5.63%) DV Cleared
4 1 (1.41%) BPSS Clearance
4 1 (1.41%) CCIE
4 1 (1.41%) CCIP
4 1 (1.41%) CCNP
4 1 (1.41%) Cisco Certification
4 1 (1.41%) JNCIP
4 1 (1.41%) JNCIS
4 1 (1.41%) MCSE
4 1 (1.41%) Microsoft Certification
Quality Assurance & Compliance
1 14 (19.72%) SLA
2 2 (2.82%) Disclosure Scotland
System Software
1 18 (25.35%) Active Directory
2 11 (15.49%) VMware Infrastructure
3 1 (1.41%) VMware ESXi
Systems Management
1 11 (15.49%) SCCM
2 4 (5.63%) Terraform
3 1 (1.41%) Cisco CUCM
3 1 (1.41%) Cisco Prime
3 1 (1.41%) Systems Management Server (SMS)
3 1 (1.41%) vCenter Server
Vendors
1 15 (21.13%) Microsoft
2 14 (19.72%) VMware
3 11 (15.49%) Apple
4 10 (14.08%) Citrix
5 6 (8.45%) Oracle
6 5 (7.04%) Remedy
7 4 (5.63%) Atlassian
7 4 (5.63%) Cisco
7 4 (5.63%) Google
8 2 (2.82%) CA
8 2 (2.82%) Computacenter
8 2 (2.82%) HP
9 1 (1.41%) BT
9 1 (1.41%) Ensim
9 1 (1.41%) Juniper