Period
to 24 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 24 May 2019 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 902 946 963
Rank change year-on-year +44 +17 -36
Permanent jobs citing Remedy ITSM 190 232 188
As % of all permanent IT jobs advertised in the UK 0.13% 0.13% 0.11%
As % of the Business Applications category 2.20% 1.85% 1.56%
Number of salaries quoted 109 114 133
UK median annual salary £45,000 £47,500 £50,000
Median salary % change year-on-year -5.26% -5.00% +11.11%
10th Percentile £26,250 £25,500 £28,500
90th Percentile £66,250 £71,250 £75,000
UK excluding London median annual salary £45,000 £42,500 £47,500
% change year-on-year +5.88% -10.53% +5.56%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 8,649 12,536 12,020
As % of all permanent IT jobs advertised in the UK 5.96% 7.27% 7.10%
Number of salaries quoted 5,880 9,267 9,109
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% -
10th Percentile £31,250 £31,250 £30,750
90th Percentile £85,000 £83,750 £78,750
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

The salary distribution of IT jobs citing Remedy ITSM over the 6 months to 24 May 2019.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 177 £45,000 -6.25% 7
UK excluding London +91 143 £45,000 +5.88% 7
Midlands +31 58 £45,000 +1.12%
South East +40 48 £50,000 - 6
London +17 36 £48,750 -2.50% 1
West Midlands +22 33 £46,000 -1.60%
East Midlands +30 25 £40,000 +33.33%
North of England +39 16 £47,250 +81.73%
North West +34 16 £47,250 +81.73%
East of England +81 11 £50,000 +5.26%
South West +33 6 £30,000 +20.00%
Scotland +10 4 £32,450 -4.56%
Wales +11 1 £62,500 +47.06% 1

For the 6 months to 24 May 2019, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 190 (100.00%) Remedy
2 146 (76.84%) ITSM
3 127 (66.84%) ITIL
4 110 (57.89%) BMC
5 61 (32.11%) Windows
6 57 (30.00%) Service Management
7 49 (25.79%) Microsoft Office
8 46 (24.21%) Microsoft
9 43 (22.63%) Active Directory
10 42 (22.11%) ServiceNow
11 37 (19.47%) Problem Management
12 36 (18.95%) Service Delivery
13 35 (18.42%) CMDB
14 32 (16.84%) ITIL Certification
14 32 (16.84%) SLA
15 29 (15.26%) Degree
16 28 (14.74%) Mentoring
16 28 (14.74%) ITIL V3
17 27 (14.21%) Continuous Improvement
17 27 (14.21%) Problem-Solving
18 26 (13.68%) Project Management
19 25 (13.16%) Change Management
19 25 (13.16%) Analytical Skills
19 25 (13.16%) Windows 7
20 24 (12.63%) Coaching
20 24 (12.63%) Microsoft Excel
21 22 (11.58%) Linux
21 22 (11.58%) Incident Management
21 22 (11.58%) Windows 10
22 21 (11.05%) Configuration Management

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (7.89%) MS Exchange
2 11 (5.79%) Exchange Server 2010
3 10 (5.26%) Blackberry Enterprise Server
3 10 (5.26%) SharePoint
4 3 (1.58%) Apache
4 3 (1.58%) JBoss
5 1 (0.53%) CMS
5 1 (0.53%) Confluence
Applications
1 49 (25.79%) Microsoft Office
2 24 (12.63%) Microsoft Excel
3 15 (7.89%) Microsoft PowerPoint
4 8 (4.21%) MS Visio
5 7 (3.68%) Acrobat
5 7 (3.68%) Microsoft Project
6 3 (1.58%) Spreadsheet
7 2 (1.05%) Chatbot
8 1 (0.53%) Adobe Premiere
Business Applications
1 7 (3.68%) Remedy AR System
2 2 (1.05%) Dynamics CRM
2 2 (1.05%) SAP HR
Cloud Services
1 14 (7.37%) Microsoft Azure
2 12 (6.32%) Office 365
3 6 (3.16%) SaaS
4 5 (2.63%) Azure Active Directory
5 4 (2.11%) Amazon AWS
6 3 (1.58%) Amazon CloudWatch
6 3 (1.58%) Amazon EC2
6 3 (1.58%) Amazon ElastiCache
6 3 (1.58%) Amazon S3
6 3 (1.58%) AWS CloudFormation
6 3 (1.58%) AWS CloudTrail
6 3 (1.58%) AWS CodePipeline
6 3 (1.58%) AWS Lambda
6 3 (1.58%) CloudFront
6 3 (1.58%) IBM Cloud
6 3 (1.58%) OpenShift
6 3 (1.58%) Serverless
6 3 (1.58%) SoftLayer
7 2 (1.05%) OneDrive
7 2 (1.05%) Power Platform
Communications & Networking
1 18 (9.47%) VPN
2 14 (7.37%) LAN
3 13 (6.84%) WAN
4 12 (6.32%) Firewall
4 12 (6.32%) Internet
5 11 (5.79%) Remote Desktop
5 11 (5.79%) Wireless
6 10 (5.26%) DHCP
6 10 (5.26%) TCP/IP
7 9 (4.74%) Broadband
8 8 (4.21%) Cisco ASA
8 8 (4.21%) FTP
8 8 (4.21%) VoIP
9 7 (3.68%) BGP
9 7 (3.68%) Cisco ISE
9 7 (3.68%) Cisco Wireless
9 7 (3.68%) OSPF
10 5 (2.63%) Network Security
10 5 (2.63%) WebEx
11 4 (2.11%) Unified Communications
Database & Business Intelligence
1 7 (3.68%) OLAP
2 6 (3.16%) PostgreSQL
3 5 (2.63%) BusinessObjects
4 4 (2.11%) SQL Server
5 3 (1.58%) Amazon DynamoDB
5 3 (1.58%) Oracle Reports
5 3 (1.58%) QlikView
5 3 (1.58%) Relational Database
6 2 (1.05%) Pentaho
6 2 (1.05%) Power BI
7 1 (0.53%) DB2
7 1 (0.53%) MongoDB
7 1 (0.53%) RDBMS
7 1 (0.53%) SQL Server 2000
Development Applications
1 5 (2.63%) JIRA
2 3 (1.58%) Atlassian Bamboo
2 3 (1.58%) Maven
2 3 (1.58%) Subversion
3 2 (1.05%) Git (software)
3 2 (1.05%) Visual Studio Team System
4 1 (0.53%) Jenkins
4 1 (0.53%) MSI
General
1 18 (9.47%) Finance
2 15 (7.89%) Telecoms
3 6 (3.16%) Marketing
4 4 (2.11%) Retail
5 3 (1.58%) Automotive
5 3 (1.58%) Manufacturing
6 2 (1.05%) Banking
7 1 (0.53%) Advertising
7 1 (0.53%) Law
7 1 (0.53%) Legal
Job Titles
1 24 (12.63%) Consultant
2 22 (11.58%) Problem Manager
3 21 (11.05%) Support Engineer
4 16 (8.42%) Remedy Consultant
5 14 (7.37%) Service Manager
6 13 (6.84%) Delivery Manager
7 12 (6.32%) Analyst
7 12 (6.32%) Desktop Support
8 10 (5.26%) Network Engineer
9 9 (4.74%) Developer
9 9 (4.74%) IT Support
10 8 (4.21%) Remedy Developer
11 7 (3.68%) Applications Support
11 7 (3.68%) IT Engineer
11 7 (3.68%) IT Support Engineer
12 6 (3.16%) Applications Specialist
12 6 (3.16%) Architect
12 6 (3.16%) Desktop Specialist
12 6 (3.16%) ITIL Problem Manager
12 6 (3.16%) Support Specialist
Libraries, Frameworks & Software Standards
1 20 (10.53%) Web Services
2 13 (6.84%) XML
3 10 (5.26%) Middleware
4 7 (3.68%) REST
4 7 (3.68%) SOAP
5 6 (3.16%) CSS
6 5 (2.63%) SAML
7 3 (1.58%) ActiveMQ
7 3 (1.58%) J2EE
7 3 (1.58%) Node.js
7 3 (1.58%) Spring
7 3 (1.58%) Spring Batch
8 2 (1.05%) .NET
8 2 (1.05%) ADO
8 2 (1.05%) HTML
8 2 (1.05%) HTML5
8 2 (1.05%) jQuery
8 2 (1.05%) JSON
9 1 (0.53%) ASP.NET Web API
9 1 (0.53%) Entity Framework
Miscellaneous
1 35 (18.42%) CMDB
2 25 (13.16%) Analytical Skills
3 14 (7.37%) Self-Motivation
4 10 (5.26%) Management Information System
5 8 (4.21%) Smart Energy
6 7 (3.68%) Virtual Team
7 6 (3.16%) User Experience
8 5 (2.63%) e-Learning
9 4 (2.11%) Data Centre
9 4 (2.11%) iPad
10 3 (1.58%) Blackberry
10 3 (1.58%) Mobile App
10 3 (1.58%) PDA
11 2 (1.05%) Smart Meter
11 2 (1.05%) TM Forum
11 2 (1.05%) Video Conferencing
12 1 (0.53%) Security Operations Centre
Operating Systems
1 61 (32.11%) Windows
2 25 (13.16%) Windows 7
3 22 (11.58%) Linux
3 22 (11.58%) Windows 10
4 19 (10.00%) Unix
5 13 (6.84%) Windows Server
6 8 (4.21%) Mac OS X
6 8 (4.21%) Windows 2000
7 5 (2.63%) Mac OS
8 4 (2.11%) Red Hat Enterprise Linux
8 4 (2.11%) Windows XP
9 3 (1.58%) Android
9 3 (1.58%) Apple iOS
Processes & Methodologies
1 146 (76.84%) ITSM
2 127 (66.84%) ITIL
3 57 (30.00%) Service Management
4 37 (19.47%) Problem Management
5 36 (18.95%) Service Delivery
6 28 (14.74%) ITIL V3
6 28 (14.74%) Mentoring
7 27 (14.21%) Continuous Improvement
7 27 (14.21%) Problem-Solving
8 26 (13.68%) Project Management
9 25 (13.16%) Change Management
10 24 (12.63%) Coaching
11 22 (11.58%) Incident Management
12 21 (11.05%) Configuration Management
13 20 (10.53%) Asset Management
13 20 (10.53%) Migration
14 18 (9.47%) Agile Software Development
15 17 (8.95%) Time Management
16 15 (7.89%) SDLC
16 15 (7.89%) Workflow
Programming Languages
1 16 (8.42%) Java
2 12 (6.32%) SQL
3 3 (1.58%) PowerShell
3 3 (1.58%) Python
4 2 (1.05%) C#
4 2 (1.05%) JavaScript
5 1 (0.53%) C
5 1 (0.53%) Perl
5 1 (0.53%) Shell Script
Qualifications
1 32 (16.84%) ITIL Certification
2 29 (15.26%) Degree
3 14 (7.37%) Cisco Certification
4 11 (5.79%) Security Cleared
5 10 (5.26%) ITIL Foundation Certificate
6 9 (4.74%) PRINCE2 Certification
7 8 (4.21%) A+ Certification
7 8 (4.21%) CCNP
7 8 (4.21%) Dell Certification
8 7 (3.68%) CCDP
8 7 (3.68%) MCP
8 7 (3.68%) Microsoft Certification
8 7 (3.68%) SC Cleared
9 4 (2.11%) MCSE
10 3 (1.58%) CCNA
10 3 (1.58%) Computer Science Degree
10 3 (1.58%) ISEB
10 3 (1.58%) VCP5
10 3 (1.58%) VMware Certified Professional (VCP)
11 1 (0.53%) MCDST
Quality Assurance & Compliance
1 32 (16.84%) SLA
2 3 (1.58%) GDPR
2 3 (1.58%) ISO 22301
2 3 (1.58%) ISO 9000
2 3 (1.58%) ISO/IEC 20000
2 3 (1.58%) ISO/IEC 27001
2 3 (1.58%) QA
3 2 (1.05%) Data Quality
System Software
1 43 (22.63%) Active Directory
2 11 (5.79%) XenApp
3 8 (4.21%) Terminal Services
4 7 (3.68%) VMware ESXi
5 5 (2.63%) VMware Infrastructure
6 3 (1.58%) Docker
Systems Management
1 13 (6.84%) SCCM
2 9 (4.74%) Netcool
3 8 (4.21%) Microsoft Intune
3 8 (4.21%) OpenView
4 7 (3.68%) Cisco Prime
4 7 (3.68%) Systems Management Server (SMS)
5 5 (2.63%) Single Sign-On
6 4 (2.11%) ServiceCenter
7 3 (1.58%) Ansible
7 3 (1.58%) HP NNM
7 3 (1.58%) Kubernetes
7 3 (1.58%) Mesos
7 3 (1.58%) Netcool/Proviso
7 3 (1.58%) rkt
7 3 (1.58%) TeMIP
7 3 (1.58%) Terraform
7 3 (1.58%) Tivoli
8 2 (1.05%) SCOM
9 1 (0.53%) FortiGate
9 1 (0.53%) SCVMM
Vendors
1 190 (100.00%) Remedy
2 110 (57.89%) BMC
3 46 (24.21%) Microsoft
4 42 (22.11%) ServiceNow
5 20 (10.53%) Apple
6 19 (10.00%) Cisco
6 19 (10.00%) HP
7 18 (9.47%) Citrix
8 13 (6.84%) Palo Alto
9 12 (6.32%) MobileIron
9 12 (6.32%) Oracle
10 11 (5.79%) IBM
11 8 (4.21%) Dell
11 8 (4.21%) EMC
11 8 (4.21%) Juniper
11 8 (4.21%) VMware
12 7 (3.68%) Adobe
12 7 (3.68%) CheckPoint
12 7 (3.68%) Red Hat
12 7 (3.68%) SAP