Period
to 14 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 14 April 2021 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 756 858 935
Rank change year-on-year +102 +77 +14
Permanent jobs citing Remedy ITSM 93 122 188
As % of all permanent jobs advertised in the UK 0.11% 0.11% 0.13%
As % of the Business Applications category 2.41% 1.83% 2.12%
Number of salaries quoted 62 84 122
10th Percentile £31,875 £24,500 £26,250
25th Percentile £44,188 £27,500 £36,323
Median annual salary (50th Percentile) £70,000 £45,000 £47,250
Median % change year-on-year +55.56% -4.76% -0.53%
75th Percentile £82,500 £59,000 £57,500
90th Percentile £103,750 £103,375 £79,125
UK excluding London median annual salary £53,750 £45,000 £45,000
% change year-on-year +19.44% - +20.00%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 3,859 6,661 8,861
As % of all permanent IT jobs advertised in the UK 4.63% 5.89% 5.95%
Number of salaries quoted 2,889 4,880 6,184
10th Percentile £32,500 £32,500 £32,000
25th Percentile £41,250 £42,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -
75th Percentile £73,750 £75,000 £68,750
90th Percentile £88,750 £95,000 £86,250
UK excluding London median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 14 April 2021.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +115 78 £70,000 +55.56% 6
UK excluding London +67 40 £53,750 +19.44% 8
London +107 24 £72,500 +61.11% 1
North of England +38 16 £60,000 +108.70%
South East +67 11 £70,000 +34.62% 2
Work from Home -117 11 £75,000 -21.05% 2
Yorkshire +1 7 - -
Wales +41 6 £32,500 +3.17%
North East - 6 - -
Midlands +21 5 £44,000 +76.00%
West Midlands +11 4 £38,750 +55.00%
North West +35 3 £60,000 +130.77%
East of England +61 1 £60,000 +33.33%
South West +19 1 £44,000 -39.31% 3

For the 6 months to 14 April 2021, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 93 (100.00%) Remedy
2 86 (92.47%) ITSM
3 63 (67.74%) Service Management
4 56 (60.22%) BMC
5 55 (59.14%) ITIL
6 44 (47.31%) ServiceNow
7 42 (45.16%) Presales
7 42 (45.16%) HP
8 32 (34.41%) Web Services
9 30 (32.26%) CMDB
10 28 (30.11%) SaaS
10 28 (30.11%) Customer Requirements
11 26 (27.96%) Degree
11 26 (27.96%) XML
11 26 (27.96%) SOAP
11 26 (27.96%) JavaScript
11 26 (27.96%) HTML
11 26 (27.96%) Thought Leadership
12 23 (24.73%) SLA
13 22 (23.66%) Active Directory
13 22 (23.66%) Microsoft Office
13 22 (23.66%) Continuous Improvement
13 22 (23.66%) Analytical Skills
14 19 (20.43%) CSS
14 19 (20.43%) LDAP
14 19 (20.43%) SSL
14 19 (20.43%) VPN
14 19 (20.43%) IT Asset Management
14 19 (20.43%) HP UCMDB
14 19 (20.43%) ITIL V2

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.15%) IIS
1 2 (2.15%) SAS
1 2 (2.15%) Tomcat
1 2 (2.15%) WebSphere
2 1 (1.08%) Confluence
2 1 (1.08%) SharePoint
2 1 (1.08%) Skype for Business
Applications
1 22 (23.66%) Microsoft Office
2 1 (1.08%) Microsoft Excel
2 1 (1.08%) Microsoft Project
Business Applications
1 6 (6.45%) Remedy AR System
2 2 (2.15%) SAP GTS
3 1 (1.08%) Elite 3E
Cloud Services
1 28 (30.11%) SaaS
2 19 (20.43%) Microsoft 365
3 3 (3.23%) AWS
3 3 (3.23%) IaaS
3 3 (3.23%) PaaS
4 2 (2.15%) Cloud Computing
5 1 (1.08%) Azure
5 1 (1.08%) Azure Active Directory
5 1 (1.08%) Power Platform
Communications & Networking
1 19 (20.43%) SSL
1 19 (20.43%) VPN
2 6 (6.45%) Wi-Fi
3 2 (2.15%) SAN
4 1 (1.08%) DHCP
4 1 (1.08%) DNS
4 1 (1.08%) ICMP
4 1 (1.08%) Skype
4 1 (1.08%) TCP/IP
Database & Business Intelligence
1 13 (13.98%) MySQL
2 11 (11.83%) SQL Server
3 7 (7.53%) Relational Database
4 6 (6.45%) OLAP
5 4 (4.30%) DB2
6 2 (2.15%) Amazon Aurora
6 2 (2.15%) BusinessObjects
6 2 (2.15%) PostgreSQL
7 1 (1.08%) Power BI
7 1 (1.08%) SQL Server Reporting Services
Development Applications
1 7 (7.53%) JIRA
General
1 15 (16.13%) Telecoms
2 13 (13.98%) Legal
3 9 (9.68%) Finance
4 8 (8.60%) Law
5 1 (1.08%) Public Sector
Job Titles
1 30 (32.26%) Analyst
2 20 (21.51%) Consultant
3 16 (17.20%) Service Analyst
4 15 (16.13%) Service Desk Analyst
5 13 (13.98%) Architect
6 11 (11.83%) ITSM Consultant
6 11 (11.83%) Senior Consultant
6 11 (11.83%) Senior ITSM Consultant
6 11 (11.83%) Senior Technical Consultant
6 11 (11.83%) Technical Consultant
7 9 (9.68%) ServiceNow Consultant
8 7 (7.53%) ITSM Architect
8 7 (7.53%) Technical Architect
9 6 (6.45%) Administrator
9 6 (6.45%) Service Manager
9 6 (6.45%) Solutions Architect
10 5 (5.38%) 2nd Line Support
10 5 (5.38%) 2nd Line Support Analyst
10 5 (5.38%) Support Analyst
11 4 (4.30%) Senior Architect
Libraries, Frameworks & Software Standards
1 32 (34.41%) Web Services
2 26 (27.96%) HTML
2 26 (27.96%) SOAP
2 26 (27.96%) XML
3 19 (20.43%) Ajax
3 19 (20.43%) CSS
3 19 (20.43%) LDAP
4 7 (7.53%) JSON
4 7 (7.53%) REST
5 2 (2.15%) .NET
5 2 (2.15%) CGI
6 1 (1.08%) COM
Miscellaneous
1 30 (32.26%) CMDB
2 22 (23.66%) Analytical Skills
3 15 (16.13%) BYOD
4 7 (7.53%) Self-Motivation
5 6 (6.45%) Virtual Team
6 4 (4.30%) Management Information System
7 3 (3.23%) Clustering
7 3 (3.23%) iPad
7 3 (3.23%) iPhone
7 3 (3.23%) Public Cloud
8 2 (2.15%) Enterprise Storage
8 2 (2.15%) Replication
9 1 (1.08%) Data Centre
9 1 (1.08%) EMC VNX
9 1 (1.08%) Handset
9 1 (1.08%) Private Cloud
Operating Systems
1 11 (11.83%) Windows
2 6 (6.45%) Linux
3 3 (3.23%) Windows Server
4 2 (2.15%) Windows Server 2008
5 1 (1.08%) Apple iOS
5 1 (1.08%) Unix
5 1 (1.08%) Windows 10
5 1 (1.08%) Windows 7
Processes & Methodologies
1 86 (92.47%) ITSM
2 63 (67.74%) Service Management
3 55 (59.14%) ITIL
4 42 (45.16%) Presales
5 28 (30.11%) Customer Requirements
6 26 (27.96%) Thought Leadership
7 22 (23.66%) Continuous Improvement
8 19 (20.43%) Customer Engagement
8 19 (20.43%) IT Asset Management
8 19 (20.43%) ITIL V2
8 19 (20.43%) Technical Architecture
9 17 (18.28%) Problem Management
10 15 (16.13%) Case Management
10 15 (16.13%) Change Management
10 15 (16.13%) Chat Support
10 15 (16.13%) Fault Management
10 15 (16.13%) Incident Management
11 14 (15.05%) Project Management
11 14 (15.05%) Service Delivery
12 12 (12.90%) Stakeholder Management
Programming Languages
1 26 (27.96%) JavaScript
2 7 (7.53%) Perl
2 7 (7.53%) Python
3 5 (5.38%) SQL
4 2 (2.15%) Bash Shell
4 2 (2.15%) Java
5 1 (1.08%) PowerShell
Qualifications
1 26 (27.96%) Degree
2 8 (8.60%) SC Cleared
2 8 (8.60%) Security Cleared
3 3 (3.23%) IIBA
4 2 (2.15%) HNC
4 2 (2.15%) ITIL Foundation Certificate
5 1 (1.08%) Master's Degree
Quality Assurance & Compliance
1 23 (24.73%) SLA
2 2 (2.15%) COBIT
3 1 (1.08%) GRC
3 1 (1.08%) PMO
3 1 (1.08%) QA
System Software
1 22 (23.66%) Active Directory
2 6 (6.45%) BitLocker
3 4 (4.30%) Firmware
4 3 (3.23%) VMware ESXi
4 3 (3.23%) VMware Infrastructure
5 1 (1.08%) Hyper-V
Systems Management
1 19 (20.43%) HP UCMDB
2 8 (8.60%) SCCM
3 5 (5.38%) Control-M
4 4 (4.30%) Tivoli
5 3 (3.23%) Netcool
5 3 (3.23%) OpenView
6 2 (2.15%) Ansible
6 2 (2.15%) Galera Cluster
6 2 (2.15%) vCenter Server
7 1 (1.08%) Avamar
7 1 (1.08%) HP Data Protector
7 1 (1.08%) Microsoft Intune
7 1 (1.08%) SCOM
7 1 (1.08%) SCSM
7 1 (1.08%) SCVMM
Vendors
1 93 (100.00%) Remedy
2 56 (60.22%) BMC
3 44 (47.31%) ServiceNow
4 42 (45.16%) HP
5 18 (19.35%) Oracle
6 9 (9.68%) Microsoft
7 6 (6.45%) Apple
7 6 (6.45%) IBM
7 6 (6.45%) McAfee
8 4 (4.30%) Becrypt
8 4 (4.30%) MobileIron
9 3 (3.23%) VMware
10 2 (2.15%) CA
10 2 (2.15%) Citrix
10 2 (2.15%) Comptel
10 2 (2.15%) CyberArk
10 2 (2.15%) Hyperion
10 2 (2.15%) PeopleSoft
10 2 (2.15%) SAP
10 2 (2.15%) Siebel