Period
to 23 January 2022

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 23 January 2022 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
23 Jan 2022
Same period 2021 Same period 2020
Rank 968 697 911
Rank change year-on-year -271 +214 +30
Permanent jobs citing Remedy ITSM 103 68 130
As % of all permanent jobs advertised in the UK 0.080% 0.11% 0.10%
As % of the Business Applications category 1.70% 2.14% 1.77%
Number of salaries quoted 66 53 95
10th Percentile £25,375 £32,500 £25,375
25th Percentile £29,000 £44,000 £26,250
Median annual salary (50th Percentile) £39,000 £60,000 £31,500
Median % change year-on-year -35.00% +90.48% -30.00%
75th Percentile £72,500 £75,000 £51,250
90th Percentile £82,500 £78,000 £75,000
UK excluding London median annual salary £38,000 £60,000 £37,500
% change year-on-year -36.67% +60.00% -11.76%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 6,052 3,175 7,340
As % of all permanent IT jobs advertised in the UK 4.73% 5.02% 5.83%
Number of salaries quoted 4,043 2,365 5,311
10th Percentile £34,750 £32,500 £32,500
25th Percentile £42,500 £40,000 £41,250
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +4.76%
75th Percentile £72,500 £73,750 £75,000
90th Percentile £90,000 £88,750 £95,000
UK excluding London median annual salary £50,000 £45,000 £50,000
% change year-on-year +11.11% -10.00% +5.26%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 23 January 2022.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 23 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -236 92 £40,500 -37.69% 8
UK excluding London -195 50 £38,000 -36.67% 5
London -185 41 £31,500 -55.00% 5
Work from Home -189 32 £75,000 +25.00% 1
South East -115 21 £50,000 -28.57% 1
Midlands -92 10 £47,500 -20.83% 1
North of England -117 10 £38,750 -8.82%
West Midlands -76 9 £61,250 +2.08% 1
Yorkshire - 8 £38,750 -
East of England -84 5 £35,000 -41.67%
Scotland - 5 £31,000 - 1
North West -97 2 - -
Wales -50 1 £32,500 - 1
East Midlands - 1 £32,500 -

For the 6 months to 23 January 2022, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 103 (100.00%) Remedy
2 87 (84.47%) ITSM
3 70 (67.96%) ITIL
4 47 (45.63%) BMC
5 43 (41.75%) ServiceNow
6 42 (40.78%) Service Management
7 39 (37.86%) Windows
8 36 (34.95%) Microsoft
9 34 (33.01%) Social Skills
10 33 (32.04%) Microsoft Office
11 32 (31.07%) Active Directory
12 31 (30.10%) Microsoft 365
13 25 (24.27%) VPN
14 24 (23.30%) HP
14 24 (23.30%) Windows 10
15 21 (20.39%) SLA
16 18 (17.48%) Web Services
17 17 (16.50%) CMDB
18 16 (15.53%) Incident Management
18 16 (15.53%) Degree
18 16 (15.53%) Mobile Device Management
18 16 (15.53%) Oracle
18 16 (15.53%) JavaScript
19 15 (14.56%) XML
19 15 (14.56%) Mentoring
19 15 (14.56%) SCCM
19 15 (14.56%) Multi-Factor Authentication
20 14 (13.59%) Mac OS
20 14 (13.59%) LexisNexis
20 14 (13.59%) IT Asset Management

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.68%) MS Exchange
2 9 (8.74%) Oracle Workflow
3 5 (4.85%) SharePoint
4 3 (2.91%) Confluence
Applications
1 33 (32.04%) Microsoft Office
2 11 (10.68%) Adobe Creative Suite
3 1 (0.97%) Microsoft Excel
3 1 (0.97%) MS Visio
Business Applications
1 4 (3.88%) SAP SM
Cloud Services
1 31 (30.10%) Microsoft 365
2 14 (13.59%) SaaS
3 11 (10.68%) Adobe Creative Cloud
4 6 (5.83%) Azure
5 4 (3.88%) SuccessFactors
6 3 (2.91%) Power Platform
7 2 (1.94%) Azure Active Directory
7 2 (1.94%) Dropbox
7 2 (1.94%) Dynamics 365
7 2 (1.94%) Google Workspace
7 2 (1.94%) Miro
7 2 (1.94%) OneDrive
7 2 (1.94%) Slack
8 1 (0.97%) PaaS
Communications & Networking
1 25 (24.27%) VPN
2 12 (11.65%) SSL
3 6 (5.83%) Wi-Fi
4 3 (2.91%) Internet
5 2 (1.94%) ADSL
5 2 (1.94%) Ethernet
5 2 (1.94%) LAN
5 2 (1.94%) WebEx
6 1 (0.97%) 4G
6 1 (0.97%) 5G
6 1 (0.97%) Cisco Nexus
6 1 (0.97%) Firewall
6 1 (0.97%) Radio Access Network
6 1 (0.97%) SMS
6 1 (0.97%) WAN
6 1 (0.97%) Wireless
6 1 (0.97%) WLAN
Database & Business Intelligence
1 6 (5.83%) SQL Server
2 5 (4.85%) Oracle Database
3 4 (3.88%) Oracle Database 11g
3 4 (3.88%) VLDB
4 3 (2.91%) Oracle Reports
5 1 (0.97%) GIS
5 1 (0.97%) Power BI
Development Applications
1 11 (10.68%) JIRA
General
1 34 (33.01%) Social Skills
2 13 (12.62%) Finance
3 9 (8.74%) Law
4 6 (5.83%) Italian Language
4 6 (5.83%) Legal
4 6 (5.83%) Telecoms
5 4 (3.88%) Analytical Skills
5 4 (3.88%) Influencing Skills
5 4 (3.88%) Presentation Skills
5 4 (3.88%) Public Sector
6 3 (2.91%) Financial Institution
7 2 (1.94%) Front Office
7 2 (1.94%) Retail
8 1 (0.97%) Back Office
8 1 (0.97%) Organisational Skills
8 1 (0.97%) Publishing
Job Titles
1 39 (37.86%) Analyst
2 22 (21.36%) Consultant
3 20 (19.42%) ITSM Consultant
4 19 (18.45%) Support Analyst
5 18 (17.48%) Service Analyst
6 17 (16.50%) Service Desk Analyst
6 17 (16.50%) Technical Consultant
7 10 (9.71%) 2nd Line Support
7 10 (9.71%) 2nd Line Support Analyst
8 9 (8.74%) Desktop Support
9 8 (7.77%) Senior Consultant
9 8 (7.77%) Senior ITSM Consultant
9 8 (7.77%) Senior Technical Consultant
10 6 (5.83%) Administrator
10 6 (5.83%) Customer Support Manager
10 6 (5.83%) Desktop Analyst
10 6 (5.83%) Desktop Support Analyst
10 6 (5.83%) ITIL Manager
10 6 (5.83%) Support Manager
11 4 (3.88%) Remedy Administrator
Libraries, Frameworks & Software Standards
1 18 (17.48%) Web Services
2 15 (14.56%) XML
3 14 (13.59%) LDAP
4 13 (12.62%) HTML
5 12 (11.65%) SOAP
6 10 (9.71%) CSS
7 9 (8.74%) Ajax
8 5 (4.85%) JSON
9 4 (3.88%) AngularJS
9 4 (3.88%) SAML
9 4 (3.88%) SAP Basis
10 3 (2.91%) Apache Camel
10 3 (2.91%) HTML5
10 3 (2.91%) JDBC
10 3 (2.91%) jQuery
10 3 (2.91%) ODBC
10 3 (2.91%) RabbitMQ
10 3 (2.91%) REST
11 2 (1.94%) XML Schema
11 2 (1.94%) XSL
Miscellaneous
1 17 (16.50%) CMDB
2 6 (5.83%) Management Information System
3 5 (4.85%) Self-Motivation
4 3 (2.91%) iPad
4 3 (2.91%) iPhone
5 2 (1.94%) Client/Server
5 2 (1.94%) User Experience
5 2 (1.94%) Video Conferencing
6 1 (0.97%) Data Centre
Operating Systems
1 39 (37.86%) Windows
2 24 (23.30%) Windows 10
3 14 (13.59%) Mac OS
4 12 (11.65%) Android
4 12 (11.65%) Apple iOS
5 10 (9.71%) Unix
6 8 (7.77%) Windows 7
7 5 (4.85%) Windows Server
8 4 (3.88%) Linux
9 2 (1.94%) CentOS
9 2 (1.94%) Windows 8
9 2 (1.94%) Windows Server 2012
Processes & Methodologies
1 87 (84.47%) ITSM
2 70 (67.96%) ITIL
3 42 (40.78%) Service Management
4 16 (15.53%) Incident Management
4 16 (15.53%) Mobile Device Management
5 15 (14.56%) Mentoring
5 15 (14.56%) Multi-Factor Authentication
6 14 (13.59%) IT Asset Management
6 14 (13.59%) Service Delivery
7 13 (12.62%) Workflow
8 11 (10.68%) Analytics
9 10 (9.71%) Customer Requirements
10 9 (8.74%) Customer Engagement
10 9 (8.74%) Infrastructure Monitoring
10 9 (8.74%) ITIL V2
10 9 (8.74%) ITIL V3
10 9 (8.74%) Presales
10 9 (8.74%) Problem Management
10 9 (8.74%) Technical Architecture
10 9 (8.74%) Thought Leadership
Programming Languages
1 16 (15.53%) JavaScript
2 11 (10.68%) SQL
3 6 (5.83%) Java
4 5 (4.85%) PowerShell
5 4 (3.88%) PL/SQL
6 2 (1.94%) R
Qualifications
1 16 (15.53%) Degree
2 8 (7.77%) SC Cleared
2 8 (7.77%) Security Cleared
3 6 (5.83%) PMP
4 4 (3.88%) Oracle Certification
5 3 (2.91%) Computer Science Degree
5 3 (2.91%) ITIL Foundation Certificate
6 2 (1.94%) Cisco Certification
6 2 (1.94%) HNC
6 2 (1.94%) HND
6 2 (1.94%) ITIL Certification
7 1 (0.97%) (ISC)2 CCSP
7 1 (0.97%) CCNP
7 1 (0.97%) CCSP
7 1 (0.97%) CISSP
7 1 (0.97%) MBA
Quality Assurance & Compliance
1 21 (20.39%) SLA
2 3 (2.91%) GRC
3 1 (0.97%) QA
System Software
1 32 (31.07%) Active Directory
2 5 (4.85%) Firmware
3 4 (3.88%) Oracle RAC
4 3 (2.91%) BitLocker
5 2 (1.94%) VMware Infrastructure
6 1 (0.97%) Virtual Desktop
Systems Management
1 15 (14.56%) SCCM
2 9 (8.74%) HP UCMDB
3 7 (6.80%) Single Sign-On
4 4 (3.88%) Data Guard
4 4 (3.88%) Oracle RMAN
5 3 (2.91%) Jamf Pro
5 3 (2.91%) Microsoft Intune
6 2 (1.94%) DameWare
7 1 (0.97%) TeMIP
Vendors
1 103 (100.00%) Remedy
2 47 (45.63%) BMC
3 43 (41.75%) ServiceNow
4 36 (34.95%) Microsoft
5 24 (23.30%) HP
6 16 (15.53%) Oracle
7 14 (13.59%) LexisNexis
8 13 (12.62%) Adobe
9 12 (11.65%) MobileIron
10 10 (9.71%) Citrix
11 5 (4.85%) Apple
11 5 (4.85%) VMware
12 4 (3.88%) Ariba
12 4 (3.88%) Cisco
12 4 (3.88%) hybris
12 4 (3.88%) Ivanti
12 4 (3.88%) SAP
13 3 (2.91%) Becrypt
13 3 (2.91%) McAfee
13 3 (2.91%) SolarWinds