BMC Remedy IT Service Management (ITSM)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 29 November 2023 with a comparison to the same period in the previous 2 years.

6 months to
29 Nov 2023
Same period 2022 Same period 2021
Rank 650 941 953
Rank change year-on-year +291 +12 -277
Permanent jobs citing Remedy ITSM 83 149 146
As % of all permanent jobs advertised in the UK 0.15% 0.12% 0.11%
As % of the Business Applications category 2.65% 2.61% 2.30%
Number of salaries quoted 68 121 76
10th Percentile £35,350 £32,500 £25,750
25th Percentile £62,500 £45,000 £29,000
Median annual salary (50th Percentile) £82,500 £72,500 £38,250
Median % change year-on-year +13.79% +89.54% -45.36%
75th Percentile £90,000 £88,750 £63,438
90th Percentile - £90,000 £82,500
UK excluding London median annual salary £36,000 £45,000 £38,000
% change year-on-year -20.00% +18.42% -39.20%

All Business Application Skills
UK

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

Permanent vacancies with a requirement for business application skills 3,133 5,715 6,343
As % of all permanent jobs advertised in the UK 5.79% 4.54% 4.91%
Number of salaries quoted 1,944 3,576 4,228
10th Percentile £35,575 £36,250 £33,750
25th Percentile £45,000 £46,250 £42,500
Median annual salary (50th Percentile) £61,500 £62,500 £57,500
Median % change year-on-year -1.60% +8.70% +4.55%
75th Percentile £76,250 £82,500 £74,250
90th Percentile £92,500 £100,000 £90,000
UK excluding London median annual salary £55,000 £52,500 £50,060
% change year-on-year +4.76% +4.88% +11.24%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 29 November 2023.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 29 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +254 81 £82,500 +13.79% 14
London +254 49 £82,500 +3.13% 3
Work from Home +241 41 £82,500 +3.13% 5
UK excluding London +201 32 £36,000 -20.00% 10
South East +161 14 - - 1
Midlands +132 5 £60,000 -17.24% 2
East of England +120 5 £26,000 -66.45% 1
West Midlands +119 4 £61,250 -15.52% 2
North West +107 4 £50,000 +56.25% 2
North of England +98 4 £50,000 +11.11% 4
South West +64 4 £36,000 +12.50%
East Midlands +51 1 £60,000 +84.62%

Remedy ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (9.64%) Oracle Service Bus
1 8 (9.64%) WebLogic
2 3 (3.61%) SharePoint
3 2 (2.41%) Confluence
4 1 (1.20%) CMS
Applications
1 15 (18.07%) Microsoft Excel
2 10 (12.05%) Microsoft Office
3 8 (9.64%) MS Visio
4 2 (2.41%) Microsoft PowerPoint
4 2 (2.41%) Microsoft Project
4 2 (2.41%) Trello
Business Applications
1 19 (22.89%) Elite 3E
Cloud Services
1 46 (55.42%) SaaS
2 9 (10.84%) Azure
3 4 (4.82%) Entra ID
4 3 (3.61%) AWS
4 3 (3.61%) GCP
4 3 (3.61%) Microsoft 365
5 1 (1.20%) Cloud Computing
Communications & Networking
1 25 (30.12%) SSL
1 25 (30.12%) VPN
2 4 (4.82%) LAN
2 4 (4.82%) WAN
3 3 (3.61%) DHCP
3 3 (3.61%) DNS
3 3 (3.61%) Firewall
4 2 (2.41%) Radio Access Network
4 2 (2.41%) SAN
5 1 (1.20%) Ethernet
5 1 (1.20%) HTTP
5 1 (1.20%) PCoIP
5 1 (1.20%) TCP/IP
Database & Business Intelligence
1 20 (24.10%) SQL Server
2 19 (22.89%) MySQL
2 19 (22.89%) Relational Database
3 8 (9.64%) Oracle Database
3 8 (9.64%) Oracle Database 10g
3 8 (9.64%) Oracle Database 11g
3 8 (9.64%) VLDB
4 1 (1.20%) DB2
Development Applications
1 8 (9.64%) JIRA
General
1 29 (34.94%) Social Skills
2 19 (22.89%) Legal
3 11 (13.25%) Analytical Skills
4 6 (7.23%) Law
5 5 (6.02%) Finance
6 4 (4.82%) Organisational Skills
6 4 (4.82%) Telecoms
7 2 (2.41%) Public Sector
8 1 (1.20%) Back Office
8 1 (1.20%) Inclusion and Diversity
Job Titles
1 26 (31.33%) Consultant
2 25 (30.12%) ITSM Consultant
2 25 (30.12%) Senior
2 25 (30.12%) Senior Consultant
2 25 (30.12%) Senior ITSM Consultant
2 25 (30.12%) Senior ServiceNow Consultant
2 25 (30.12%) Senior Technical Consultant
2 25 (30.12%) ServiceNow Consultant
2 25 (30.12%) Technical Consultant
3 22 (26.51%) Architect
4 19 (22.89%) ServiceNow Architect
4 19 (22.89%) Solutions Architect
4 19 (22.89%) Technical Architect
4 19 (22.89%) Technical Solutions Architect
5 12 (14.46%) Analyst
6 10 (12.05%) Support Engineer
7 9 (10.84%) 2nd Line Engineer
7 9 (10.84%) 2nd Line Support
7 9 (10.84%) 2nd Line Support Engineer
8 8 (9.64%) SQL Support Analyst
Libraries, Frameworks & Software Standards
1 44 (53.01%) HTML
1 44 (53.01%) SOAP
1 44 (53.01%) Web Services
1 44 (53.01%) XML
2 25 (30.12%) Ajax
2 25 (30.12%) CSS
2 25 (30.12%) LDAP
3 19 (22.89%) JSON
3 19 (22.89%) REST
4 1 (1.20%) Middleware
Miscellaneous
1 29 (34.94%) CMDB
2 19 (22.89%) Legacy Systems
2 19 (22.89%) Management Information System
3 3 (3.61%) Self-Motivation
4 2 (2.41%) Onboarding
5 1 (1.20%) Fibre Optics
5 1 (1.20%) Fixed Income
5 1 (1.20%) Product Ownership
5 1 (1.20%) Replication
5 1 (1.20%) Video Conferencing
Operating Systems
1 9 (10.84%) Linux
2 8 (9.64%) Solaris
2 8 (9.64%) Unix
3 7 (8.43%) Android
3 7 (8.43%) Windows
4 6 (7.23%) Windows 10
5 5 (6.02%) Windows 7
6 2 (2.41%) Windows Server
6 2 (2.41%) Windows Server 2012
6 2 (2.41%) Windows Server 2016
6 2 (2.41%) Windows Server 2019
7 1 (1.20%) AIX
7 1 (1.20%) Apple iOS
7 1 (1.20%) Windows 8
Processes & Methodologies
1 75 (90.36%) ITSM
2 57 (68.67%) Service Management
3 44 (53.01%) Presales
3 44 (53.01%) Thought Leadership
4 43 (51.81%) ITIL
5 27 (32.53%) IT Asset Management
6 25 (30.12%) Customer Engagement
6 25 (30.12%) Customer Requirements
6 25 (30.12%) Technical Architecture
7 24 (28.92%) Project Management
8 23 (27.71%) Project Delivery
9 19 (22.89%) Customer Value Proposition
9 19 (22.89%) GAP Analysis
9 19 (22.89%) Value Proposition
10 12 (14.46%) Incident Management
11 9 (10.84%) Performance Tuning
11 9 (10.84%) Release Management
11 9 (10.84%) Service Delivery
12 8 (9.64%) Artificial Intelligence
12 8 (9.64%) Performance Monitoring
Programming Languages
1 44 (53.01%) JavaScript
2 19 (22.89%) Perl
2 19 (22.89%) Python
3 15 (18.07%) SQL
4 8 (9.64%) PL/SQL
5 4 (4.82%) PowerShell
6 1 (1.20%) AWK
6 1 (1.20%) Korn
6 1 (1.20%) Shell Script
Qualifications
1 42 (50.60%) Security Cleared
2 41 (49.40%) Degree
3 38 (45.78%) SC Cleared
4 5 (6.02%) Microsoft Certification
5 4 (4.82%) Azure Certification
5 4 (4.82%) PMI Certification
5 4 (4.82%) PMP
6 2 (2.41%) Computer Science Degree
6 2 (2.41%) ITIL Certification
7 1 (1.20%) A+ Certification
7 1 (1.20%) CCNA
7 1 (1.20%) CCNP
7 1 (1.20%) CFA
7 1 (1.20%) Cisco Certification
7 1 (1.20%) MCSA
Quality Assurance & Compliance
1 13 (15.66%) SLA
2 2 (2.41%) COBIT
System Software
1 9 (10.84%) Active Directory
2 8 (9.64%) Oracle RAC
3 6 (7.23%) VMware Infrastructure
4 5 (6.02%) Hyper-V
5 3 (3.61%) XenApp
5 3 (3.61%) XenDesktop
6 1 (1.20%) VMware ESXi
Systems Management
1 25 (30.12%) HP UCMDB
2 8 (9.64%) Data Guard
2 8 (9.64%) Oracle RMAN
2 8 (9.64%) SCCM
3 3 (3.61%) Microsoft Intune
4 2 (2.41%) SCOM
4 2 (2.41%) ZABBIX
Vendors
1 83 (100.00%) Remedy
2 65 (78.31%) ServiceNow
3 57 (68.67%) BMC
4 49 (59.04%) HP
5 27 (32.53%) Oracle
6 13 (15.66%) Microsoft
7 10 (12.05%) VMware
8 8 (9.64%) Sun
9 5 (6.02%) Dell
10 3 (3.61%) Cisco
10 3 (3.61%) Citrix
10 3 (3.61%) Google
10 3 (3.61%) Symantec
11 2 (2.41%) AppDynamics
11 2 (2.41%) PeopleSoft
11 2 (2.41%) Salesforce
12 1 (1.20%) IBM
12 1 (1.20%) Juniper
12 1 (1.20%) Snow