Period
to 15 October 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 15 October 2021 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
15 Oct 2021
Same period 2020 Same period 2019
Rank 912 599 935
Rank change year-on-year -313 +336 0
Permanent jobs citing Remedy ITSM 132 93 166
As % of all permanent jobs advertised in the UK 0.11% 0.19% 0.12%
As % of the Business Applications category 2.02% 3.37% 2.06%
Number of salaries quoted 60 83 108
10th Percentile £25,750 £43,000 £25,375
25th Percentile £30,196 £55,000 £28,500
Median annual salary (50th Percentile) £38,750 £70,000 £42,500
Median % change year-on-year -44.64% +64.71% +13.33%
75th Percentile £53,125 £90,000 £58,750
90th Percentile £82,500 £92,500 £75,000
UK excluding London median annual salary £38,750 £70,000 £50,000
% change year-on-year -44.64% +40.00% +33.33%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 6,526 2,759 8,076
As % of all permanent IT jobs advertised in the UK 5.22% 5.76% 5.87%
Number of salaries quoted 4,312 2,030 5,737
10th Percentile £34,750 £33,750 £32,500
25th Percentile £42,500 £42,500 £40,977
Median annual salary (50th Percentile) £56,500 £57,500 £55,000
Median % change year-on-year -1.74% +4.55% +4.76%
75th Percentile £73,750 £75,000 £72,500
90th Percentile £87,500 £95,000 £87,500
UK excluding London median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 15 October 2021.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 15 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -299 107 £38,250 -45.36% 15
UK excluding London -231 79 £38,750 -44.64% 11
Work from Home -237 42 £60,000 - 3
London -241 37 £31,500 -55.00% 4
South East -172 34 £47,500 -40.63% 6
Wales - 18 £32,500 -
Midlands -118 14 £35,000 -41.67% 2
West Midlands -98 10 £37,500 -37.50% 2
East of England - 9 £49,250 -
North of England -152 8 £40,500 -26.36% 1
Yorkshire -114 6 £33,500 -39.09%
East Midlands - 4 £32,500 -
North West -102 2 £40,500 -22.86% 1

For the 6 months to 15 October 2021, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 132 (100.00%) Remedy
2 120 (90.91%) ITSM
3 60 (45.45%) ITIL
4 59 (44.70%) Service Management
5 54 (40.91%) BMC
6 53 (40.15%) ServiceNow
7 44 (33.33%) Windows
8 40 (30.30%) SLA
9 39 (29.55%) Social Skills
10 37 (28.03%) Microsoft
11 33 (25.00%) Active Directory
11 33 (25.00%) Microsoft 365
12 32 (24.24%) Service Delivery
13 30 (22.73%) Change Management
13 30 (22.73%) VPN
13 30 (22.73%) Microsoft Office
14 29 (21.97%) HP
15 25 (18.94%) SCCM
16 23 (17.42%) Problem-Solving
17 21 (15.91%) Multi-Factor Authentication
17 21 (15.91%) Mac OS
18 20 (15.15%) Incident Management
18 20 (15.15%) Presales
18 20 (15.15%) LexisNexis
19 19 (14.39%) Windows 10
19 19 (14.39%) Finance
20 17 (12.88%) Android
20 17 (12.88%) Mentoring
21 16 (12.12%) Apple iOS
21 16 (12.12%) Presentation Skills

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.33%) CMS
2 7 (5.30%) SharePoint
3 4 (3.03%) MS Exchange
4 3 (2.27%) Confluence
4 3 (2.27%) Oracle Workflow
5 1 (0.76%) Elasticsearch
5 1 (0.76%) Skype for Business
Applications
1 30 (22.73%) Microsoft Office
2 12 (9.09%) Adobe Creative Suite
3 2 (1.52%) Microsoft Excel
4 1 (0.76%) Microsoft PowerPoint
4 1 (0.76%) Microsoft Project
4 1 (0.76%) MS Visio
Business Applications
1 4 (3.03%) SAP SM
2 3 (2.27%) Remedy AR System
3 1 (0.76%) Elite 3E
Cloud Services
1 33 (25.00%) Microsoft 365
2 12 (9.09%) Adobe Creative Cloud
3 7 (5.30%) Azure
3 7 (5.30%) SaaS
4 4 (3.03%) Power Platform
4 4 (3.03%) SuccessFactors
5 2 (1.52%) Azure Active Directory
5 2 (1.52%) Dynamics 365
5 2 (1.52%) OneDrive
5 2 (1.52%) Slack
6 1 (0.76%) AWS
6 1 (0.76%) Cloud Computing
6 1 (0.76%) GCP
6 1 (0.76%) Power Automate
6 1 (0.76%) PowerApps
6 1 (0.76%) Trello
Communications & Networking
1 30 (22.73%) VPN
2 7 (5.30%) SSL
2 7 (5.30%) Wi-Fi
3 4 (3.03%) Internet
3 4 (3.03%) MPLS
4 3 (2.27%) ADSL
4 3 (2.27%) WebEx
5 2 (1.52%) DOCSIS
5 2 (1.52%) DWDM
5 2 (1.52%) Radio Access Network
6 1 (0.76%) 4G
6 1 (0.76%) Cisco IOS
6 1 (0.76%) DHCP
6 1 (0.76%) DNS
6 1 (0.76%) LAN
6 1 (0.76%) Skype
6 1 (0.76%) SMS
6 1 (0.76%) TCP/IP
6 1 (0.76%) WAN
6 1 (0.76%) WLAN
Database & Business Intelligence
1 16 (12.12%) MySQL
2 10 (7.58%) SQL Server
3 5 (3.79%) Oracle Database
4 4 (3.03%) Oracle Database 11g
4 4 (3.03%) Power BI
4 4 (3.03%) VLDB
5 3 (2.27%) GIS
5 3 (2.27%) Oracle Reports
6 1 (0.76%) Data Warehouse
6 1 (0.76%) PostgreSQL
6 1 (0.76%) Relational Database
6 1 (0.76%) SQL Server 2000
Development Applications
1 6 (4.55%) JIRA
2 1 (0.76%) SQL Server Management Studio (SSMS)
2 1 (0.76%) Visual Studio
General
1 39 (29.55%) Social Skills
2 19 (14.39%) Finance
3 16 (12.12%) Presentation Skills
4 13 (9.85%) Law
5 10 (7.58%) Telecoms
6 7 (5.30%) Legal
7 6 (4.55%) Analytical Skills
7 6 (4.55%) Public Sector
8 4 (3.03%) Influencing Skills
9 3 (2.27%) Retail
10 2 (1.52%) Financial Institution
10 2 (1.52%) Front Office
10 2 (1.52%) Publishing
11 1 (0.76%) Automotive
11 1 (0.76%) Back Office
11 1 (0.76%) Manufacturing
11 1 (0.76%) Marketing
Job Titles
1 43 (32.58%) Analyst
2 21 (15.91%) Consultant
3 19 (14.39%) ITSM Consultant
3 19 (14.39%) Support Analyst
4 18 (13.64%) Service Analyst
5 17 (12.88%) Service Desk Analyst
6 16 (12.12%) DBA
6 16 (12.12%) MySQL DBA
7 14 (10.61%) 2nd Line Support
7 14 (10.61%) 2nd Line Support Analyst
7 14 (10.61%) Technical Consultant
8 12 (9.09%) Architect
9 10 (7.58%) ITSM Architect
10 8 (6.06%) IT Analyst
10 8 (6.06%) IT Support
10 8 (6.06%) IT Support Analyst
11 7 (5.30%) Administrator
12 5 (3.79%) Applications Support
12 5 (3.79%) Business Analyst
12 5 (3.79%) Senior Consultant
Libraries, Frameworks & Software Standards
1 12 (9.09%) Web Services
2 9 (6.82%) XML
3 8 (6.06%) SOAP
4 7 (5.30%) HTML
4 7 (5.30%) LDAP
5 5 (3.79%) Ajax
5 5 (3.79%) CSS
6 4 (3.03%) SAP Basis
7 3 (2.27%) REST
7 3 (2.27%) SAML
8 2 (1.52%) .NET
8 2 (1.52%) COM
8 2 (1.52%) HTML5
8 2 (1.52%) JDBC
8 2 (1.52%) JSON
8 2 (1.52%) Middleware
8 2 (1.52%) ODBC
8 2 (1.52%) RabbitMQ
8 2 (1.52%) XML Schema
8 2 (1.52%) XSL
Miscellaneous
1 16 (12.12%) Clustering
2 12 (9.09%) CMDB
3 10 (7.58%) Virtual Team
4 7 (5.30%) Management Information System
5 4 (3.03%) Self-Motivation
6 3 (2.27%) Client/Server
6 3 (2.27%) iPad
6 3 (2.27%) iPhone
7 2 (1.52%) Hybrid Cloud
7 2 (1.52%) User Experience
7 2 (1.52%) Video Conferencing
8 1 (0.76%) Blog
8 1 (0.76%) Legacy Systems
8 1 (0.76%) Replication
Operating Systems
1 44 (33.33%) Windows
2 21 (15.91%) Mac OS
3 19 (14.39%) Windows 10
4 17 (12.88%) Android
5 16 (12.12%) Apple iOS
6 5 (3.79%) Windows Server
7 4 (3.03%) Linux
7 4 (3.03%) Unix
8 2 (1.52%) CentOS
8 2 (1.52%) Windows 7
8 2 (1.52%) Windows 8
8 2 (1.52%) Windows Server 2012
Processes & Methodologies
1 120 (90.91%) ITSM
2 60 (45.45%) ITIL
3 59 (44.70%) Service Management
4 32 (24.24%) Service Delivery
5 30 (22.73%) Change Management
6 23 (17.42%) Problem-Solving
7 21 (15.91%) Multi-Factor Authentication
8 20 (15.15%) Incident Management
8 20 (15.15%) Presales
9 17 (12.88%) Mentoring
10 16 (12.12%) Agile Software Development
11 13 (9.85%) Problem Management
12 12 (9.09%) Analytics
12 12 (9.09%) Decision-Making
13 11 (8.33%) Asset Management
13 11 (8.33%) Line Management
13 11 (8.33%) Mobile Device Management
13 11 (8.33%) Product Roadmap
13 11 (8.33%) TOGAF
14 10 (7.58%) Visualisation
Programming Languages
1 16 (12.12%) SQL
2 10 (7.58%) JavaScript
3 5 (3.79%) PowerShell
4 4 (3.03%) PL/SQL
5 2 (1.52%) C#
5 2 (1.52%) R
6 1 (0.76%) Java
6 1 (0.76%) PHP
6 1 (0.76%) T-SQL
Qualifications
1 11 (8.33%) Degree
2 10 (7.58%) SC Cleared
2 10 (7.58%) Security Cleared
3 4 (3.03%) ITIL Certification
3 4 (3.03%) Oracle Certification
4 2 (1.52%) Computer Science Degree
4 2 (1.52%) HNC
4 2 (1.52%) HND
4 2 (1.52%) ITIL Foundation Certificate
5 1 (0.76%) (ISC)2 CCSP
5 1 (0.76%) CCSP
5 1 (0.76%) Cisco Certification
5 1 (0.76%) CISSP
5 1 (0.76%) MCP
5 1 (0.76%) MCSA
5 1 (0.76%) Microsoft Certification
Quality Assurance & Compliance
1 40 (30.30%) SLA
2 11 (8.33%) COBIT
3 3 (2.27%) GRC
4 2 (1.52%) GDPR
4 2 (1.52%) QA
System Software
1 33 (25.00%) Active Directory
2 7 (5.30%) Firmware
3 5 (3.79%) BitLocker
4 4 (3.03%) Oracle RAC
5 3 (2.27%) VMware Infrastructure
6 1 (0.76%) Docker
6 1 (0.76%) Virtual Desktop
Systems Management
1 25 (18.94%) SCCM
2 11 (8.33%) SCOM
3 10 (7.58%) OpenView
3 10 (7.58%) OVSD
4 9 (6.82%) Jamf Pro
5 6 (4.55%) Microsoft Intune
6 5 (3.79%) HP UCMDB
7 4 (3.03%) Data Guard
7 4 (3.03%) Oracle RMAN
7 4 (3.03%) Single Sign-On
8 3 (2.27%) Tivoli
9 2 (1.52%) DameWare
10 1 (0.76%) Grafana
10 1 (0.76%) Kubernetes
10 1 (0.76%) Prometheus
10 1 (0.76%) TeMIP
10 1 (0.76%) Unicenter
Vendors
1 132 (100.00%) Remedy
2 54 (40.91%) BMC
3 53 (40.15%) ServiceNow
4 37 (28.03%) Microsoft
5 29 (21.97%) HP
6 20 (15.15%) LexisNexis
7 12 (9.09%) Adobe
8 10 (7.58%) Oracle
9 8 (6.06%) Apple
10 7 (5.30%) MobileIron
10 7 (5.30%) VMware
11 6 (4.55%) Citrix
12 5 (3.79%) Cisco
13 4 (3.03%) Altiris
13 4 (3.03%) Ariba
13 4 (3.03%) Becrypt
13 4 (3.03%) hybris
13 4 (3.03%) McAfee
13 4 (3.03%) SAP
14 3 (2.27%) Snow