Period
to 22 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 909 929 1045
Rank change year-on-year +20 +116 -29
Permanent jobs citing Remedy ITSM 209 252 151
As % of all permanent IT jobs advertised in the UK 0.14% 0.15% 0.087%
As % of the Business Applications category 2.37% 1.80% 1.27%
Number of salaries quoted 145 109 114
UK median annual salary £45,000 £43,000 £47,500
Median salary % change year-on-year +4.65% -9.47% +18.75%
10th Percentile £26,250 £24,250 £30,750
90th Percentile £71,250 £64,000 £69,625
UK excluding London median annual salary £40,000 £37,500 £45,000
% change year-on-year +6.67% -16.67% +28.57%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 8,803 14,016 11,876
As % of all permanent IT jobs advertised in the UK 5.80% 8.08% 6.80%
Number of salaries quoted 6,100 10,139 8,917
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -
10th Percentile £31,250 £31,250 £31,250
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

The salary distribution of IT jobs citing Remedy ITSM over the 6 months to 22 January 2019.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 164 £45,000 +7.14% 22
UK excluding London +66 125 £40,000 +6.67% 20
South East +73 50 £37,500 +4.17% 9
London -33 45 £52,500 +16.67% 3
Midlands +21 35 £46,250 -14.35% 5
West Midlands +49 23 £57,500 +57.53% 4
North of England +45 17 £50,000 +92.31% 2
East Midlands -7 12 £36,540 -32.33% 1
East of England +33 11 £53,750 +19.44% 2
Yorkshire +27 10 £55,000 +205.56%
North West +29 7 £45,000 +73.08% 1
Scotland +5 7 £34,000 -19.05% 1
South West +36 6 £55,000 +34.97% 1
Wales - 2 £32,000 -

For the 6 months to 22 January 2019, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 209 (100.00%) Remedy
2 162 (77.51%) ITSM
3 127 (60.77%) ITIL
4 110 (52.63%) BMC
5 87 (41.63%) Service Management
6 53 (25.36%) Windows
7 52 (24.88%) Active Directory
8 44 (21.05%) ServiceNow
9 43 (20.57%) ITIL V3
10 39 (18.66%) Microsoft
11 36 (17.22%) Microsoft Office
12 34 (16.27%) SQL
13 33 (15.79%) Finance
14 32 (15.31%) ITIL Certification
15 30 (14.35%) Collaborative Working
16 28 (13.40%) Ticket Management
16 28 (13.40%) Incident Management
17 26 (12.44%) Linux
17 26 (12.44%) Presales
18 25 (11.96%) Fault Analysis
19 23 (11.00%) SCCM
19 23 (11.00%) Security Cleared
19 23 (11.00%) Windows 7
20 22 (10.53%) Service Delivery
20 22 (10.53%) HP
20 22 (10.53%) VPN
21 21 (10.05%) Project Management
22 20 (9.57%) Microsoft Excel
23 19 (9.09%) DNS
23 19 (9.09%) Change Management

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.61%) Exchange Server 2010
1 18 (8.61%) MS Exchange
2 10 (4.78%) Skype for Business
3 8 (3.83%) Exchange Server 2013
3 8 (3.83%) Oracle Application Server
4 7 (3.35%) SharePoint
4 7 (3.35%) SharePoint 2010
5 6 (2.87%) BizTalk Server
5 6 (2.87%) Blackberry Enterprise Server
5 6 (2.87%) CMS
5 6 (2.87%) Commerce Server
6 2 (0.96%) Apache
6 2 (0.96%) JBoss
7 1 (0.48%) Confluence
Applications
1 36 (17.22%) Microsoft Office
2 20 (9.57%) Microsoft Excel
3 12 (5.74%) Microsoft PowerPoint
4 5 (2.39%) MS Visio
5 4 (1.91%) Acrobat
5 4 (1.91%) Spreadsheet
Business Applications
1 4 (1.91%) Remedy AR System
2 2 (0.96%) Salesforce.com CRM
3 1 (0.48%) assyst
Cloud Services
1 18 (8.61%) Amazon AWS
2 17 (8.13%) Microsoft Azure
3 16 (7.66%) SaaS
4 9 (4.31%) Amazon CloudWatch
4 9 (4.31%) Amazon EC2
4 9 (4.31%) Amazon ElastiCache
4 9 (4.31%) Amazon S3
4 9 (4.31%) AWS CloudFormation
4 9 (4.31%) AWS CloudTrail
4 9 (4.31%) AWS CodePipeline
4 9 (4.31%) AWS Lambda
4 9 (4.31%) CloudFront
4 9 (4.31%) IBM Cloud
4 9 (4.31%) Serverless
4 9 (4.31%) SoftLayer
5 7 (3.35%) Office 365
6 2 (0.96%) OpenShift
6 2 (0.96%) Virtual Private Cloud
Communications & Networking
1 22 (10.53%) VPN
2 19 (9.09%) DNS
3 17 (8.13%) DHCP
4 16 (7.66%) LAN
5 15 (7.18%) WAN
6 14 (6.70%) Internet
7 13 (6.22%) TCP/IP
8 12 (5.74%) Remote Desktop
9 10 (4.78%) Firewall
9 10 (4.78%) VoIP
10 9 (4.31%) SAN
11 8 (3.83%) SMTP
12 4 (1.91%) Network Security
12 4 (1.91%) Wi-Fi
13 3 (1.44%) Skype
13 3 (1.44%) WLAN
14 2 (0.96%) IPv4
14 2 (0.96%) PBX
14 2 (0.96%) PSTN
14 2 (0.96%) SNMP
Database & Business Intelligence
1 9 (4.31%) Amazon DynamoDB
2 6 (2.87%) Relational Database
2 6 (2.87%) SQL Server
3 2 (0.96%) PostgreSQL
4 1 (0.48%) RDBMS
Development Applications
1 5 (2.39%) JIRA
2 2 (0.96%) Atlassian Bamboo
2 2 (0.96%) Jenkins
2 2 (0.96%) Maven
2 2 (0.96%) Subversion
3 1 (0.48%) Hudson
3 1 (0.48%) MSI
General
1 33 (15.79%) Finance
2 9 (4.31%) Marketing
2 9 (4.31%) Telecoms
3 5 (2.39%) Banking
4 1 (0.48%) Law
4 1 (0.48%) Legal
4 1 (0.48%) Retail
Job Titles
1 41 (19.62%) Analyst
2 26 (12.44%) Consultant
3 25 (11.96%) Service Analyst
4 18 (8.61%) Support Engineer
5 15 (7.18%) IT Engineer
5 15 (7.18%) Problem Manager
6 14 (6.70%) Implementation Manager
7 12 (5.74%) Architect
7 12 (5.74%) Operations Engineer
7 12 (5.74%) Project Analyst
8 11 (5.26%) Desktop Support
8 11 (5.26%) Implementation Analyst
8 11 (5.26%) ServiceNow Consultant
8 11 (5.26%) Technical Consultant
8 11 (5.26%) Unix Engineer
9 10 (4.78%) Applications Engineer
9 10 (4.78%) ITIL Manager
9 10 (4.78%) Remedy Architect
9 10 (4.78%) Service Desk Analyst
9 10 (4.78%) Support Analyst
Libraries, Frameworks & Software Standards
1 12 (5.74%) Web Services
2 9 (4.31%) Node.js
2 9 (4.31%) SAML
3 7 (3.35%) .NET
4 6 (2.87%) Middleware
5 3 (1.44%) REST
5 3 (1.44%) SOAP
6 2 (0.96%) ActiveMQ
6 2 (0.96%) J2EE
6 2 (0.96%) Spring
6 2 (0.96%) Spring Batch
7 1 (0.48%) CGI
7 1 (0.48%) SAP PI
Miscellaneous
1 19 (9.09%) Data Centre
2 18 (8.61%) Self-Motivation
3 17 (8.13%) Analytical Skills
4 10 (4.78%) CMDB
4 10 (4.78%) Smart Energy
5 7 (3.35%) Client/Server
5 7 (3.35%) HP Storage
6 5 (2.39%) Enterprise Software
7 4 (1.91%) Blackberry
7 4 (1.91%) PDA
8 3 (1.44%) e-Learning
9 1 (0.48%) Driving Licence
9 1 (0.48%) Management Information System
9 1 (0.48%) Mobile App
9 1 (0.48%) PKI
Operating Systems
1 53 (25.36%) Windows
2 26 (12.44%) Linux
3 23 (11.00%) Windows 7
4 17 (8.13%) Unix
5 16 (7.66%) Windows 10
6 12 (5.74%) Red Hat Enterprise Linux
7 10 (4.78%) Solaris
7 10 (4.78%) Windows Server
8 9 (4.31%) Windows Server 2008
9 8 (3.83%) Windows Server 2012
10 7 (3.35%) Windows 2000
11 1 (0.48%) HPUX
11 1 (0.48%) zOS
Processes & Methodologies
1 162 (77.51%) ITSM
2 127 (60.77%) ITIL
3 87 (41.63%) Service Management
4 43 (20.57%) ITIL V3
5 30 (14.35%) Collaborative Working
6 28 (13.40%) Incident Management
6 28 (13.40%) Ticket Management
7 26 (12.44%) Presales
8 25 (11.96%) Fault Analysis
9 22 (10.53%) Service Delivery
10 21 (10.05%) Project Management
11 19 (9.09%) Change Management
12 18 (8.61%) Workflow
13 17 (8.13%) Problem Management
14 16 (7.66%) Configuration Management
14 16 (7.66%) Disaster Recovery
14 16 (7.66%) Technical Analysis
15 15 (7.18%) Coaching
15 15 (7.18%) Customer Requirements
15 15 (7.18%) Mentoring
Programming Languages
1 34 (16.27%) SQL
2 9 (4.31%) Python
3 2 (0.96%) Java
4 1 (0.48%) ActionScript
4 1 (0.48%) ActionScript 2.0
4 1 (0.48%) C
4 1 (0.48%) JCL
4 1 (0.48%) PowerShell
4 1 (0.48%) Shell Script
4 1 (0.48%) VB
Qualifications
1 32 (15.31%) ITIL Certification
2 23 (11.00%) Security Cleared
3 19 (9.09%) SC Cleared
4 11 (5.26%) Microsoft Certification
5 9 (4.31%) Cisco Certification
5 9 (4.31%) ISEB
6 8 (3.83%) Degree
6 8 (3.83%) OCP
6 8 (3.83%) Oracle Certification
6 8 (3.83%) RHCE
7 7 (3.35%) MCSE
7 7 (3.35%) VMware Certified Professional (VCP)
8 4 (1.91%) MCDST
8 4 (1.91%) MCP
9 3 (1.44%) CCNA
9 3 (1.44%) CCNP
9 3 (1.44%) PRINCE2 Certification
10 2 (0.96%) CCIE
11 1 (0.48%) CCENT
11 1 (0.48%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (7.66%) SLA
2 7 (3.35%) PMO
3 3 (1.44%) QA
4 2 (0.96%) ISO/IEC 20000
5 1 (0.48%) COBIT
System Software
1 52 (24.88%) Active Directory
2 12 (5.74%) VMware Infrastructure
3 11 (5.26%) XenApp
4 9 (4.31%) Docker
5 8 (3.83%) Postfix
6 7 (3.35%) VMware Server
7 6 (2.87%) Terminal Services
8 3 (1.44%) VMware ESXi
9 2 (0.96%) Firmware
10 1 (0.48%) Hyper-V
Systems Management
1 23 (11.00%) SCCM
2 16 (7.66%) Single Sign-On
3 9 (4.31%) Ansible
3 9 (4.31%) Kubernetes
3 9 (4.31%) Mesos
3 9 (4.31%) rkt
3 9 (4.31%) Terraform
4 4 (1.91%) Netcool
4 4 (1.91%) OpenView
5 3 (1.44%) SCOM
5 3 (1.44%) Tivoli
6 2 (0.96%) BMC PATROL
6 2 (0.96%) Cisco CUCM
7 1 (0.48%) Forefront Identity Manager
7 1 (0.48%) HP NNM
7 1 (0.48%) Nagios
7 1 (0.48%) Netcool/Proviso
7 1 (0.48%) SCOrch
7 1 (0.48%) TeMIP
7 1 (0.48%) Unicenter
Vendors
1 209 (100.00%) Remedy
2 110 (52.63%) BMC
3 44 (21.05%) ServiceNow
4 39 (18.66%) Microsoft
5 22 (10.53%) HP
6 19 (9.09%) VMware
7 18 (8.61%) Cisco
8 16 (7.66%) Citrix
9 14 (6.70%) IBM
9 14 (6.70%) Oracle
9 14 (6.70%) Red Hat
10 10 (4.78%) Apple
10 10 (4.78%) MobileIron
11 9 (4.31%) EMC
12 8 (3.83%) Infoblox
13 7 (3.35%) Barracuda Networks
13 7 (3.35%) Dell
13 7 (3.35%) Ivanti
14 5 (2.39%) Juniper
14 5 (2.39%) Palo Alto