Period
to 29 July 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 29 July 2021 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 855 667 943
Rank change year-on-year -188 +276 +21
Permanent jobs citing Remedy ITSM 140 125 173
As % of all permanent jobs advertised in the UK 0.12% 0.18% 0.12%
As % of the Business Applications category 2.49% 3.01% 2.02%
Number of salaries quoted 71 100 101
10th Percentile £30,000 £38,850 £26,250
25th Percentile £31,250 £47,375 £36,250
Median annual salary (50th Percentile) £60,000 £70,000 £45,000
Median % change year-on-year -14.29% +55.56% -
75th Percentile £82,500 £92,500 £57,500
90th Percentile £103,750 £93,750 £71,250
UK excluding London median annual salary £43,750 £60,000 £47,250
% change year-on-year -27.08% +26.98% +9.25%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 5,620 4,154 8,568
As % of all permanent IT jobs advertised in the UK 4.98% 6.02% 5.95%
Number of salaries quoted 3,847 3,066 6,097
10th Percentile £33,632 £32,500 £32,200
25th Percentile £42,500 £42,500 £41,000
Median annual salary (50th Percentile) £56,500 £57,500 £55,000
Median % change year-on-year -1.74% +4.55% +4.76%
75th Percentile £73,750 £75,000 £70,000
90th Percentile £88,750 £95,000 £85,000
UK excluding London median annual salary £50,000 £50,000 £49,000
% change year-on-year - +2.04% +3.16%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 29 July 2021.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -176 113 £67,500 -3.57% 34
UK excluding London -120 76 £43,750 -27.08% 28
Work from Home -216 34 £75,000 -10.45% 7
London -134 32 £52,500 -25.00% 8
South East -103 25 £75,000 -11.76% 8
Wales -5 21 £32,500 +3.17%
North of England -70 12 £51,000 -7.27% 2
Midlands -81 12 £32,500 +30.00% 6
East of England -27 8 £49,250 +9.44% 9
West Midlands -68 8 £32,500 +30.00% 5
Yorkshire -76 8 - - 2
North West -51 4 £51,000 +96.15%
East Midlands - 4 £32,500 - 1

For the 6 months to 29 July 2021, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 140 (100.00%) Remedy
2 130 (92.86%) ITSM
3 77 (55.00%) Service Management
4 69 (49.29%) BMC
5 68 (48.57%) ServiceNow
6 56 (40.00%) ITIL
7 53 (37.86%) HP
8 50 (35.71%) Presales
8 50 (35.71%) Social Skills
9 42 (30.00%) SLA
10 38 (27.14%) Microsoft 365
11 37 (26.43%) Active Directory
12 36 (25.71%) VPN
12 36 (25.71%) Microsoft Office
13 34 (24.29%) Web Services
14 31 (22.14%) Windows
15 30 (21.43%) Change Management
16 29 (20.71%) XML
16 29 (20.71%) JavaScript
16 29 (20.71%) SCCM
17 28 (20.00%) SOAP
18 27 (19.29%) HTML
18 27 (19.29%) Microsoft
18 27 (19.29%) Service Delivery
18 27 (19.29%) SaaS
18 27 (19.29%) Customer Requirements
19 26 (18.57%) Thought Leadership
20 25 (17.86%) CMDB
21 24 (17.14%) Degree
21 24 (17.14%) MySQL

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.86%) CMS
2 5 (3.57%) SharePoint
3 3 (2.14%) Confluence
4 2 (1.43%) MS Exchange
5 1 (0.71%) Elasticsearch
5 1 (0.71%) Skype for Business
Applications
1 36 (25.71%) Microsoft Office
2 6 (4.29%) Adobe Creative Suite
3 3 (2.14%) Microsoft Excel
4 2 (1.43%) Microsoft Project
5 1 (0.71%) Microsoft PowerPoint
5 1 (0.71%) MS Visio
Business Applications
1 3 (2.14%) Remedy AR System
2 2 (1.43%) Elite 3E
Cloud Services
1 38 (27.14%) Microsoft 365
2 27 (19.29%) SaaS
3 6 (4.29%) Adobe Creative Cloud
4 5 (3.57%) Azure
5 4 (2.86%) Power Platform
6 2 (1.43%) Dynamics 365
6 2 (1.43%) Slack
7 1 (0.71%) AWS
7 1 (0.71%) Cloud Computing
7 1 (0.71%) GCP
7 1 (0.71%) Power Automate
7 1 (0.71%) PowerApps
7 1 (0.71%) Trello
Communications & Networking
1 36 (25.71%) VPN
2 20 (14.29%) SSL
3 9 (6.43%) Wi-Fi
4 4 (2.86%) MPLS
5 3 (2.14%) ADSL
6 2 (1.43%) DOCSIS
6 2 (1.43%) DWDM
6 2 (1.43%) Internet
7 1 (0.71%) Cisco IOS
7 1 (0.71%) DHCP
7 1 (0.71%) DNS
7 1 (0.71%) LAN
7 1 (0.71%) Radio Access Network
7 1 (0.71%) Remote Desktop
7 1 (0.71%) Skype
7 1 (0.71%) TCP/IP
7 1 (0.71%) WAN
7 1 (0.71%) WebEx
7 1 (0.71%) WLAN
Database & Business Intelligence
1 24 (17.14%) MySQL
2 12 (8.57%) SQL Server
3 8 (5.71%) Relational Database
4 4 (2.86%) Power BI
5 3 (2.14%) OLAP
6 2 (1.43%) GIS
7 1 (0.71%) Data Warehouse
7 1 (0.71%) DB2
7 1 (0.71%) PostgreSQL
7 1 (0.71%) SQL Server 2000
Development Applications
1 4 (2.86%) JIRA
2 1 (0.71%) SQL Server Management Studio (SSMS)
2 1 (0.71%) Visual Studio
General
1 50 (35.71%) Social Skills
2 22 (15.71%) Analytical Skills
3 20 (14.29%) Telecoms
4 17 (12.14%) Finance
5 15 (10.71%) Law
6 12 (8.57%) Presentation Skills
7 10 (7.14%) Legal
8 4 (2.86%) Public Sector
9 1 (0.71%) Automotive
9 1 (0.71%) Financial Institution
9 1 (0.71%) Front Office
9 1 (0.71%) Manufacturing
9 1 (0.71%) Marketing
9 1 (0.71%) Publishing
9 1 (0.71%) Retail
Job Titles
1 47 (33.57%) Analyst
2 27 (19.29%) Consultant
3 24 (17.14%) Service Analyst
4 23 (16.43%) Service Desk Analyst
5 20 (14.29%) Architect
6 19 (13.57%) ITSM Consultant
7 17 (12.14%) Technical Consultant
8 16 (11.43%) DBA
8 16 (11.43%) MySQL DBA
9 15 (10.71%) Support Analyst
10 14 (10.00%) 2nd Line Support
10 14 (10.00%) 2nd Line Support Analyst
10 14 (10.00%) Senior Consultant
10 14 (10.00%) Senior ITSM Consultant
10 14 (10.00%) Senior Technical Consultant
11 12 (8.57%) ITSM Architect
12 9 (6.43%) IT Analyst
13 8 (5.71%) IT Support
13 8 (5.71%) IT Support Analyst
14 7 (5.00%) Business Analyst
Libraries, Frameworks & Software Standards
1 34 (24.29%) Web Services
2 29 (20.71%) XML
3 28 (20.00%) SOAP
4 27 (19.29%) HTML
5 20 (14.29%) LDAP
6 19 (13.57%) Ajax
6 19 (13.57%) CSS
7 9 (6.43%) REST
8 8 (5.71%) JSON
9 2 (1.43%) .NET
9 2 (1.43%) COM
9 2 (1.43%) Middleware
9 2 (1.43%) React
10 1 (0.71%) Apache Camel
10 1 (0.71%) Elastic Stack
10 1 (0.71%) JDBC
10 1 (0.71%) ODBC
10 1 (0.71%) SAML
10 1 (0.71%) XML Schema
10 1 (0.71%) XSL
Miscellaneous
1 25 (17.86%) CMDB
2 16 (11.43%) Clustering
3 15 (10.71%) BYOD
4 13 (9.29%) Virtual Team
5 9 (6.43%) Self-Motivation
6 8 (5.71%) Legacy Systems
6 8 (5.71%) Management Information System
7 4 (2.86%) iPad
7 4 (2.86%) iPhone
8 2 (1.43%) Client/Server
8 2 (1.43%) Hybrid Cloud
9 1 (0.71%) Blog
9 1 (0.71%) Enterprise Storage
9 1 (0.71%) Handset
9 1 (0.71%) Replication
9 1 (0.71%) Video Conferencing
Operating Systems
1 31 (22.14%) Windows
2 15 (10.71%) Mac OS
3 11 (7.86%) Android
3 11 (7.86%) Apple iOS
4 10 (7.14%) Windows 10
5 2 (1.43%) Windows 7
6 1 (0.71%) Linux
6 1 (0.71%) Windows Server
6 1 (0.71%) Windows Server 2008
Processes & Methodologies
1 130 (92.86%) ITSM
2 77 (55.00%) Service Management
3 56 (40.00%) ITIL
4 50 (35.71%) Presales
5 30 (21.43%) Change Management
6 27 (19.29%) Customer Requirements
6 27 (19.29%) Service Delivery
7 26 (18.57%) Thought Leadership
8 24 (17.14%) Problem-Solving
9 21 (15.00%) Continuous Improvement
9 21 (15.00%) Customer Engagement
10 19 (13.57%) IT Asset Management
10 19 (13.57%) ITIL V2
10 19 (13.57%) Technical Architecture
11 16 (11.43%) Agile Software Development
11 16 (11.43%) Incident Management
12 15 (10.71%) Case Management
12 15 (10.71%) Chat Support
12 15 (10.71%) Fault Management
13 14 (10.00%) Multi-Factor Authentication
Programming Languages
1 29 (20.71%) JavaScript
2 9 (6.43%) SQL
3 7 (5.00%) Perl
3 7 (5.00%) Python
4 5 (3.57%) PowerShell
5 2 (1.43%) C#
6 1 (0.71%) Java
6 1 (0.71%) PHP
6 1 (0.71%) R
6 1 (0.71%) T-SQL
Qualifications
1 24 (17.14%) Degree
2 3 (2.14%) ITIL Certification
2 3 (2.14%) SC Cleared
2 3 (2.14%) Security Cleared
3 2 (1.43%) IIBA
3 2 (1.43%) ITIL Foundation Certificate
4 1 (0.71%) HNC
4 1 (0.71%) Master's Degree
4 1 (0.71%) MCP
4 1 (0.71%) MCSA
4 1 (0.71%) Microsoft Certification
Quality Assurance & Compliance
1 42 (30.00%) SLA
2 11 (7.86%) COBIT
3 3 (2.14%) GRC
4 2 (1.43%) GDPR
5 1 (0.71%) PMO
5 1 (0.71%) QA
System Software
1 37 (26.43%) Active Directory
2 8 (5.71%) BitLocker
2 8 (5.71%) Firmware
3 2 (1.43%) VMware Infrastructure
4 1 (0.71%) Docker
4 1 (0.71%) VMware ESXi
Systems Management
1 29 (20.71%) SCCM
2 19 (13.57%) HP UCMDB
3 11 (7.86%) OpenView
3 11 (7.86%) SCOM
4 10 (7.14%) OVSD
5 9 (6.43%) Jamf Pro
6 7 (5.00%) Tivoli
7 6 (4.29%) Microsoft Intune
8 4 (2.86%) Control-M
9 1 (0.71%) Grafana
9 1 (0.71%) Kubernetes
9 1 (0.71%) Netcool
9 1 (0.71%) Prometheus
9 1 (0.71%) Single Sign-On
9 1 (0.71%) Unicenter
9 1 (0.71%) vCenter Server
Vendors
1 140 (100.00%) Remedy
2 69 (49.29%) BMC
3 68 (48.57%) ServiceNow
4 53 (37.86%) HP
5 27 (19.29%) Microsoft
6 14 (10.00%) LexisNexis
7 10 (7.14%) Apple
8 8 (5.71%) MobileIron
8 8 (5.71%) Oracle
9 7 (5.00%) Citrix
9 7 (5.00%) McAfee
10 6 (4.29%) Adobe
10 6 (4.29%) Becrypt
10 6 (4.29%) IBM
11 4 (2.86%) Altiris
12 3 (2.14%) Cisco
12 3 (2.14%) VMware
13 2 (1.43%) CA
13 2 (1.43%) MuleSoft
14 1 (0.71%) PagerDuty