Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 913 933 1005
Rank change year-on-year +20 +72 +19
Permanent jobs citing Remedy ITSM 247 257 247
As % of all permanent IT jobs advertised in the UK 0.15% 0.15% 0.13%
As % of the Business Applications category 2.42% 1.91% 1.82%
Number of salaries quoted 153 154 172
UK median annual salary £37,500 £50,000 £40,000
Median salary % change year-on-year -25.00% +25.00% -3.61%
10th Percentile £25,000 £28,500 £26,250
90th Percentile £65,000 £74,250 £57,425
UK excluding London median annual salary £37,500 £50,000 £40,000
% change year-on-year -25.00% +25.00% +6.67%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 10,209 13,459 13,553
As % of all permanent IT jobs advertised in the UK 6.21% 7.69% 7.06%
Number of salaries quoted 7,404 9,668 10,319
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -4.76%
10th Percentile £31,250 £31,250 £31,250
90th Percentile £85,000 £80,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £46,000
% change year-on-year +5.56% -2.17% +2.22%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

The salary distribution of IT jobs citing Remedy ITSM over the 6 months to 17 October 2018.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 196 £37,500 -21.88% 20
UK excluding London +49 131 £37,500 -25.00% 14
London -28 65 £34,000 -24.44% 6
Midlands +40 52 £44,000 -18.52% 2
South East +24 48 £37,500 -16.67% 4
West Midlands +42 31 £51,500 +34.64% 2
East Midlands -5 21 £30,000 -44.44%
North of England +24 13 £30,750 -18.00% 4
East of England +29 12 £52,500 +5.00% 3
Yorkshire +25 7 £23,500 -28.30% 1
North West +4 6 £50,000 +11.11% 3
Scotland +1 5 £34,000 -11.69%
Wales - 2 £32,000 -

For the 6 months to 17 October 2018, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 247 (100.00%) Remedy
2 213 (86.23%) ITSM
3 138 (55.87%) BMC
4 123 (49.80%) ITIL
5 115 (46.56%) Service Management
6 75 (30.36%) Windows
7 59 (23.89%) Active Directory
8 58 (23.48%) SQL
9 44 (17.81%) ServiceNow
10 41 (16.60%) Microsoft
11 38 (15.38%) ITIL V3
12 36 (14.57%) Presales
13 33 (13.36%) Customer Requirements
14 32 (12.96%) Project Management
15 31 (12.55%) Change Management
16 30 (12.15%) Finance
16 30 (12.15%) Unix
16 30 (12.15%) Collaborative Working
17 29 (11.74%) Microsoft Office
17 29 (11.74%) SCCM
18 28 (11.34%) Windows 7
18 28 (11.34%) CMDB
19 27 (10.93%) Microsoft Excel
20 25 (10.12%) Workflow
20 25 (10.12%) Ticket Management
20 25 (10.12%) Fault Analysis
21 24 (9.72%) Linux
22 23 (9.31%) ITIL Certification
22 23 (9.31%) Problem-Solving
23 21 (8.50%) Internet

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.48%) SharePoint
2 11 (4.45%) MS Exchange
3 10 (4.05%) Skype for Business
4 7 (2.83%) Exchange Server 2010
5 3 (1.21%) Exchange Server 2013
5 3 (1.21%) SharePoint 2010
6 2 (0.81%) BizTalk Server
6 2 (0.81%) CMS
6 2 (0.81%) Commerce Server
7 1 (0.40%) Apache
7 1 (0.40%) Confluence
7 1 (0.40%) IIS
7 1 (0.40%) JBoss
7 1 (0.40%) Tomcat
7 1 (0.40%) WebSphere
7 1 (0.40%) WebSphere Application Server
Applications
1 29 (11.74%) Microsoft Office
2 27 (10.93%) Microsoft Excel
3 12 (4.86%) Microsoft PowerPoint
3 12 (4.86%) MS Visio
4 5 (2.02%) Microsoft Project
5 4 (1.62%) Acrobat
Business Applications
1 1 (0.40%) assyst
1 1 (0.40%) Magento
1 1 (0.40%) Remedy AR System
1 1 (0.40%) SAP Hybris
Cloud Services
1 12 (4.86%) Office 365
2 10 (4.05%) Amazon AWS
3 9 (3.64%) Microsoft Azure
3 9 (3.64%) SaaS
4 6 (2.43%) Amazon EC2
4 6 (2.43%) Amazon S3
5 5 (2.02%) Amazon CloudWatch
5 5 (2.02%) Amazon ElastiCache
5 5 (2.02%) AWS CloudFormation
5 5 (2.02%) AWS CloudTrail
5 5 (2.02%) AWS CodePipeline
5 5 (2.02%) AWS Lambda
5 5 (2.02%) CloudFront
5 5 (2.02%) IBM Cloud
5 5 (2.02%) Serverless
5 5 (2.02%) SoftLayer
6 2 (0.81%) OneDrive
7 1 (0.40%) Route 53
Communications & Networking
1 21 (8.50%) Internet
2 19 (7.69%) LAN
3 17 (6.88%) VPN
4 15 (6.07%) WAN
5 11 (4.45%) DNS
6 10 (4.05%) Remote Desktop
7 9 (3.64%) Wi-Fi
8 6 (2.43%) ADSL
8 6 (2.43%) Broadband
8 6 (2.43%) MPLS
8 6 (2.43%) TCP/IP
8 6 (2.43%) VoIP
8 6 (2.43%) WLAN
9 5 (2.02%) Firewall
10 4 (1.62%) Ethernet
10 4 (1.62%) SAN
10 4 (1.62%) Skype
10 4 (1.62%) WebEx
10 4 (1.62%) Wireless
11 3 (1.21%) Wireshark
Database & Business Intelligence
1 18 (7.29%) SQL Server
2 11 (4.45%) Relational Database
3 9 (3.64%) Oracle Database
4 8 (3.24%) Data Warehouse
4 8 (3.24%) Informix
4 8 (3.24%) NuoDB
4 8 (3.24%) Oracle Database 10g
4 8 (3.24%) Oracle Database 11g
4 8 (3.24%) Oracle Database 12c
4 8 (3.24%) RDBMS
4 8 (3.24%) SQL Server 2008
4 8 (3.24%) SQL Server 2012
4 8 (3.24%) SQL Server 2014
4 8 (3.24%) SQL Server 2016
5 6 (2.43%) SQL Server 2000
6 5 (2.02%) Amazon DynamoDB
6 5 (2.02%) MongoDB
7 2 (0.81%) MySQL
8 1 (0.40%) Amazon RDS
8 1 (0.40%) PostgreSQL
Development Applications
1 8 (3.24%) Toad
2 4 (1.62%) JIRA
3 2 (0.81%) Jenkins
4 1 (0.40%) Hudson
4 1 (0.40%) MSI
4 1 (0.40%) Team Foundation Server
General
1 30 (12.15%) Finance
2 14 (5.67%) Banking
3 10 (4.05%) Telecoms
4 8 (3.24%) Investment Banking
5 6 (2.43%) Marketing
6 4 (1.62%) Retail
7 3 (1.21%) Local Government
7 3 (1.21%) Spanish Language
8 1 (0.40%) Back Office
8 1 (0.40%) Electronics
8 1 (0.40%) Legal
8 1 (0.40%) Manufacturing
8 1 (0.40%) Pharmaceutical
Job Titles
1 57 (23.08%) Analyst
2 35 (14.17%) 2nd Line Support
3 29 (11.74%) Service Analyst
3 29 (11.74%) Support Engineer
4 26 (10.53%) Consultant
5 23 (9.31%) 2nd Line Engineer
6 22 (8.91%) Support Analyst
7 21 (8.50%) Applications Support
7 21 (8.50%) Architect
8 20 (8.10%) 2nd Line Support Engineer
9 19 (7.69%) Remedy Architect
10 18 (7.29%) Solutions Architect
10 18 (7.29%) Technical Consultant
11 17 (6.88%) Applications Engineer
12 15 (6.07%) Desktop Support
13 14 (5.67%) Administrator
14 13 (5.26%) ITSM Architect
15 12 (4.86%) Developer
15 12 (4.86%) Implementation Manager
15 12 (4.86%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 12 (4.86%) CSS
2 8 (3.24%) .NET
2 8 (3.24%) HTML
3 6 (2.43%) Web Services
4 5 (2.02%) Node.js
4 5 (2.02%) SAML
5 3 (1.21%) Middleware
6 2 (0.81%) CGI
6 2 (0.81%) REST
6 2 (0.81%) SAP PI
6 2 (0.81%) SOAP
7 1 (0.40%) ActiveMQ
7 1 (0.40%) COM
7 1 (0.40%) J2EE
Miscellaneous
1 28 (11.34%) CMDB
2 17 (6.88%) Self-Motivation
3 12 (4.86%) Management Information System
3 12 (4.86%) Mobile App
4 11 (4.45%) Analytical Skills
5 9 (3.64%) Data Centre
6 7 (2.83%) Enterprise Software
6 7 (2.83%) Smart Energy
7 4 (1.62%) iPad
8 3 (1.21%) Client/Server
8 3 (1.21%) HP Storage
8 3 (1.21%) iPhone
8 3 (1.21%) Video Conferencing
9 2 (0.81%) Computer Science
9 2 (0.81%) Smartphone
10 1 (0.40%) Driving Licence
10 1 (0.40%) NHS
10 1 (0.40%) PKI
10 1 (0.40%) Smart Meter
Operating Systems
1 75 (30.36%) Windows
2 30 (12.15%) Unix
3 28 (11.34%) Windows 7
4 24 (9.72%) Linux
5 20 (8.10%) Windows 10
6 16 (6.48%) Red Hat Enterprise Linux
7 14 (5.67%) Solaris
8 9 (3.64%) Windows 2000
9 6 (2.43%) Windows Server 2008
9 6 (2.43%) Windows Server 2012
10 4 (1.62%) Mac OS
10 4 (1.62%) Windows 8
10 4 (1.62%) Windows Server
10 4 (1.62%) Windows XP
11 3 (1.21%) Android
11 3 (1.21%) Apple iOS
11 3 (1.21%) Windows Phone
12 2 (0.81%) Mac OS X
13 1 (0.40%) HPUX
13 1 (0.40%) zOS
Processes & Methodologies
1 213 (86.23%) ITSM
2 123 (49.80%) ITIL
3 115 (46.56%) Service Management
4 38 (15.38%) ITIL V3
5 36 (14.57%) Presales
6 33 (13.36%) Customer Requirements
7 32 (12.96%) Project Management
8 31 (12.55%) Change Management
9 30 (12.15%) Collaborative Working
10 25 (10.12%) Fault Analysis
10 25 (10.12%) Ticket Management
10 25 (10.12%) Workflow
11 23 (9.31%) Problem-Solving
12 19 (7.69%) Service Delivery
13 17 (6.88%) Configuration Management
14 13 (5.26%) Problem Management
14 13 (5.26%) Root Cause Analysis
15 12 (4.86%) Incident Management
15 12 (4.86%) Server Management
16 10 (4.05%) Asset Management
Programming Languages
1 58 (23.48%) SQL
2 12 (4.86%) Python
3 9 (3.64%) JavaScript
4 8 (3.24%) Bash Shell
4 8 (3.24%) PL/SQL
5 6 (2.43%) VB
6 5 (2.02%) VBScript
7 4 (1.62%) Java
8 2 (0.81%) C
8 2 (0.81%) PowerShell
9 1 (0.40%) ActionScript
9 1 (0.40%) ActionScript 2.0
9 1 (0.40%) JCL
9 1 (0.40%) Perl
9 1 (0.40%) Shell Script
9 1 (0.40%) VBA
9 1 (0.40%) XPath
Qualifications
1 23 (9.31%) ITIL Certification
2 21 (8.50%) SC Cleared
2 21 (8.50%) Security Cleared
3 20 (8.10%) Degree
4 14 (5.67%) Computer Science Degree
5 10 (4.05%) Microsoft Certification
6 7 (2.83%) Cisco Certification
6 7 (2.83%) MCP
6 7 (2.83%) MCSE
7 5 (2.02%) ISEB
8 3 (1.21%) CCNA
8 3 (1.21%) CCNP
8 3 (1.21%) MCDST
9 2 (0.81%) VMware Certified Professional (VCP)
10 1 (0.40%) AWS Certification
10 1 (0.40%) CCENT
10 1 (0.40%) CCIE
10 1 (0.40%) DV Cleared
10 1 (0.40%) Network+ Certification
10 1 (0.40%) PRINCE2 Certification
Quality Assurance & Compliance
1 20 (8.10%) SLA
2 6 (2.43%) PMO
3 5 (2.02%) ISO/IEC 20000
4 1 (0.40%) COBIT
System Software
1 59 (23.89%) Active Directory
2 11 (4.45%) VMware Infrastructure
3 10 (4.05%) Docker
4 8 (3.24%) Oracle RAC
5 6 (2.43%) Hyper-V
5 6 (2.43%) Veritas Cluster Server
6 5 (2.02%) Firmware
6 5 (2.02%) Virtual Machines
6 5 (2.02%) XenApp
7 3 (1.21%) VMware Server
8 1 (0.40%) Veritas File System
8 1 (0.40%) Virtual Servers
8 1 (0.40%) VMware ESXi
Systems Management
1 29 (11.74%) SCCM
2 14 (5.67%) Oracle ZFS
3 12 (4.86%) Control-M
3 12 (4.86%) NetBackup
3 12 (4.86%) Unicenter
4 10 (4.05%) Ansible
5 8 (3.24%) BMC PATROL
5 8 (3.24%) Oracle Enterprise Manager
5 8 (3.24%) Single Sign-On
6 6 (2.43%) Xymon
7 5 (2.02%) Kubernetes
7 5 (2.02%) Mesos
7 5 (2.02%) Opscode Chef
7 5 (2.02%) Puppet
7 5 (2.02%) Red Hat Satellite
7 5 (2.02%) rkt
7 5 (2.02%) Terraform
8 4 (1.62%) Microsoft Intune
8 4 (1.62%) ServiceCenter
8 4 (1.62%) Systems Management Server (SMS)
Vendors
1 247 (100.00%) Remedy
2 138 (55.87%) BMC
3 44 (17.81%) ServiceNow
4 41 (16.60%) Microsoft
5 21 (8.50%) Oracle
6 19 (7.69%) HP
7 16 (6.48%) Red Hat
8 14 (5.67%) Cisco
8 14 (5.67%) VMware
9 13 (5.26%) CA
10 11 (4.45%) Citrix
11 8 (3.24%) IBM
11 8 (3.24%) MobileIron
11 8 (3.24%) Sybase
12 7 (2.83%) Nimsoft
13 6 (2.43%) Symantec
13 6 (2.43%) Veritas
14 5 (2.02%) Dell
14 5 (2.02%) Infoblox
14 5 (2.02%) Peregrine