Period
to 23 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 23 September 2019 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 911 917 957
Rank change year-on-year +6 +40 +21
Permanent jobs citing Remedy ITSM 166 257 259
As % of all permanent IT jobs advertised in the UK 0.12% 0.16% 0.15%
As % of the Business Applications category 2.04% 2.38% 1.89%
Number of salaries quoted 99 151 152
UK median annual salary £45,000 £37,500 £50,000
Median salary % change year-on-year +20.00% -25.00% +25.00%
10th Percentile £26,250 £24,250 £28,500
90th Percentile £75,000 £65,000 £75,000
UK excluding London median annual salary £50,000 £37,500 £50,000
% change year-on-year +33.33% -25.00% +25.00%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 8,122 10,818 13,674
As % of all permanent IT jobs advertised in the UK 5.80% 6.54% 7.78%
Number of salaries quoted 5,691 7,896 9,909
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,250 £31,250 £31,250
90th Percentile £85,000 £85,000 £80,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -3.74%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

The salary distribution of IT jobs citing Remedy ITSM over the 6 months to 23 September 2019.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 154 £45,000 +20.00% 17
UK excluding London +11 101 £50,000 +33.33% 12
London +64 52 £42,500 +41.67% 6
South East +25 38 £50,000 +33.33% 4
Midlands +15 29 £45,500 +3.41% 2
West Midlands +27 25 £45,000 -12.62% 1
North West +41 22 £55,000 +4.76%
North of England +21 22 £55,000 +83.33%
East of England +67 9 £76,000 +44.76% 2
East Midlands +7 4 £52,500 +75.00% 1
South West - 3 £62,500 - 3
Wales +5 1 £62,500 +47.06% 1

For the 6 months to 23 September 2019, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 166 (100.00%) Remedy
2 137 (82.53%) ITSM
3 111 (66.87%) ITIL
4 81 (48.80%) BMC
5 56 (33.73%) Microsoft
6 50 (30.12%) ServiceNow
7 46 (27.71%) Windows
8 44 (26.51%) CMDB
9 38 (22.89%) ITIL V3
10 35 (21.08%) Degree
11 33 (19.88%) Service Management
12 32 (19.28%) Active Directory
12 32 (19.28%) Problem-Solving
13 31 (18.67%) ITIL Certification
14 29 (17.47%) Change Management
14 29 (17.47%) SLA
14 29 (17.47%) Finance
15 28 (16.87%) Service Delivery
15 28 (16.87%) Microsoft Excel
16 26 (15.66%) Microsoft Office
16 26 (15.66%) Windows 10
17 25 (15.06%) Coaching
17 25 (15.06%) Continuous Improvement
18 24 (14.46%) Office 365
18 24 (14.46%) Cisco
18 24 (14.46%) LAN
18 24 (14.46%) Incident Management
19 23 (13.86%) Web Services
19 23 (13.86%) Project Management
19 23 (13.86%) Cisco Certification

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.42%) SharePoint
2 7 (4.22%) MS Exchange
3 5 (3.01%) Exchange Server 2010
4 3 (1.81%) Blackberry Enterprise Server
4 3 (1.81%) Skype for Business
5 1 (0.60%) CMS
Applications
1 28 (16.87%) Microsoft Excel
2 26 (15.66%) Microsoft Office
3 20 (12.05%) Microsoft PowerPoint
4 5 (3.01%) MS Visio
5 2 (1.20%) Acrobat
5 2 (1.20%) Microsoft Project
6 1 (0.60%) Adobe Premiere
6 1 (0.60%) Chatbot
Business Applications
1 6 (3.61%) Remedy AR System
2 1 (0.60%) Dynamics CRM
Cloud Services
1 24 (14.46%) Office 365
2 12 (7.23%) Azure
3 6 (3.61%) SaaS
4 4 (2.41%) Azure Active Directory
4 4 (2.41%) OneDrive
5 3 (1.81%) AWS
6 2 (1.20%) Amazon CloudWatch
6 2 (1.20%) Amazon EC2
6 2 (1.20%) Amazon ElastiCache
6 2 (1.20%) Amazon S3
6 2 (1.20%) AWS CloudFormation
6 2 (1.20%) AWS CloudTrail
6 2 (1.20%) AWS CodePipeline
6 2 (1.20%) AWS Lambda
6 2 (1.20%) CloudFront
6 2 (1.20%) IBM Cloud
6 2 (1.20%) Serverless
6 2 (1.20%) SoftLayer
7 1 (0.60%) Apigee
7 1 (0.60%) Power Platform
Communications & Networking
1 24 (14.46%) LAN
2 21 (12.65%) WAN
3 13 (7.83%) Network Security
4 12 (7.23%) Broadband
5 11 (6.63%) Firewall
5 11 (6.63%) VPN
6 10 (6.02%) Wireless
7 9 (5.42%) Cisco ASA
7 9 (5.42%) WLAN
8 8 (4.82%) BGP
8 8 (4.82%) Cisco ISE
8 8 (4.82%) Cisco Wireless
8 8 (4.82%) OSPF
9 5 (3.01%) TCP/IP
10 4 (2.41%) Unified Communications
11 3 (1.81%) DNS
11 3 (1.81%) Internet
11 3 (1.81%) Skype
11 3 (1.81%) Softphone
11 3 (1.81%) WebEx
Database & Business Intelligence
1 13 (7.83%) OLAP
2 4 (2.41%) Data Warehouse
2 4 (2.41%) SQL Server Analysis Services
2 4 (2.41%) SQL Server Integration Services
3 3 (1.81%) PostgreSQL
3 3 (1.81%) SQL Server
4 2 (1.20%) Amazon DynamoDB
4 2 (1.20%) DB2
4 2 (1.20%) Pentaho
5 1 (0.60%) BusinessObjects
5 1 (0.60%) MongoDB
5 1 (0.60%) MySQL
5 1 (0.60%) Power BI
Development Applications
1 3 (1.81%) JIRA
1 3 (1.81%) MSI
2 1 (0.60%) Git (software)
2 1 (0.60%) Visual Studio Team System
General
1 29 (17.47%) Finance
2 21 (12.65%) Banking
3 7 (4.22%) Public Sector
4 6 (3.61%) Telecoms
5 5 (3.01%) Advertising
6 4 (2.41%) German Language
7 3 (1.81%) Aerospace
7 3 (1.81%) Law
7 3 (1.81%) Manufacturing
7 3 (1.81%) Military
8 2 (1.20%) Automotive
8 2 (1.20%) Retail
9 1 (0.60%) Legal
Job Titles
1 28 (16.87%) Consultant
2 20 (12.05%) Analyst
2 20 (12.05%) Support Engineer
3 19 (11.45%) Remedy Consultant
4 18 (10.84%) Delivery Manager
5 17 (10.24%) Service Analyst
6 13 (7.83%) Service Manager
7 12 (7.23%) Desktop Support
7 12 (7.23%) Technical Consultant
8 11 (6.63%) Senior Consultant
8 11 (6.63%) Senior Technical Consultant
8 11 (6.63%) Service Desk Analyst
9 10 (6.02%) ITSM Consultant
10 9 (5.42%) Applications Support
10 9 (5.42%) Developer
10 9 (5.42%) Network Engineer
10 9 (5.42%) Remedy Developer
10 9 (5.42%) Senior ITSM Consultant
10 9 (5.42%) Senior Remedy Consultant
10 9 (5.42%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 23 (13.86%) Web Services
2 16 (9.64%) XML
3 7 (4.22%) SOAP
4 6 (3.61%) SAML
5 4 (2.41%) CSS
6 3 (1.81%) Middleware
6 3 (1.81%) REST
7 2 (1.20%) HTML
7 2 (1.20%) Node.js
8 1 (0.60%) .NET
8 1 (0.60%) ADO
8 1 (0.60%) Ajax
8 1 (0.60%) HTML5
8 1 (0.60%) jQuery
8 1 (0.60%) JSON
8 1 (0.60%) LDAP
Miscellaneous
1 44 (26.51%) CMDB
2 21 (12.65%) Analytical Skills
3 17 (10.24%) Virtual Team
4 12 (7.23%) Management Information System
5 10 (6.02%) Data Centre
6 8 (4.82%) User Experience
7 6 (3.61%) Self-Motivation
8 3 (1.81%) e-Learning
8 3 (1.81%) Smartphone
9 2 (1.20%) iPad
9 2 (1.20%) Security Operations Centre
9 2 (1.20%) TM Forum
10 1 (0.60%) CCTV
10 1 (0.60%) Driving Licence
10 1 (0.60%) Enterprise Storage
10 1 (0.60%) Smart Energy
10 1 (0.60%) Video Conferencing
Operating Systems
1 46 (27.71%) Windows
2 26 (15.66%) Windows 10
3 18 (10.84%) Windows 7
4 10 (6.02%) Windows Server
5 6 (3.61%) Unix
6 4 (2.41%) Linux
6 4 (2.41%) Mac OS X
6 4 (2.41%) Windows 8
7 3 (1.81%) Android
7 3 (1.81%) Apple iOS
7 3 (1.81%) VMS
8 2 (1.20%) Mac OS
8 2 (1.20%) Windows 2000
8 2 (1.20%) Windows Server 2008
8 2 (1.20%) Windows Server 2012
8 2 (1.20%) Windows XP
9 1 (0.60%) HPUX
9 1 (0.60%) Red Hat Enterprise Linux
9 1 (0.60%) Solaris
Processes & Methodologies
1 137 (82.53%) ITSM
2 111 (66.87%) ITIL
3 38 (22.89%) ITIL V3
4 33 (19.88%) Service Management
5 32 (19.28%) Problem-Solving
6 29 (17.47%) Change Management
7 28 (16.87%) Service Delivery
8 25 (15.06%) Coaching
8 25 (15.06%) Continuous Improvement
9 24 (14.46%) Incident Management
10 23 (13.86%) Presales
10 23 (13.86%) Project Management
11 22 (13.25%) Problem Management
12 21 (12.65%) Workflow
13 18 (10.84%) SDLC
14 16 (9.64%) Agile Software Development
15 15 (9.04%) Asset Management
16 14 (8.43%) Configuration Management
16 14 (8.43%) Customer Requirements
16 14 (8.43%) PRINCE2
Programming Languages
1 15 (9.04%) Java
2 3 (1.81%) SQL
3 2 (1.20%) JavaScript
3 2 (1.20%) Python
4 1 (0.60%) C#
4 1 (0.60%) Perl
4 1 (0.60%) Shell Script
Qualifications
1 35 (21.08%) Degree
2 31 (18.67%) ITIL Certification
3 23 (13.86%) Cisco Certification
4 11 (6.63%) Security Cleared
5 10 (6.02%) MCP
5 10 (6.02%) Microsoft Certification
5 10 (6.02%) SC Cleared
6 9 (5.42%) CCNP
6 9 (5.42%) PRINCE2 Certification
7 8 (4.82%) CCDP
8 7 (4.22%) CCNA
9 6 (3.61%) MCSE
10 4 (2.41%) HND
10 4 (2.41%) ITIL Foundation Certificate
10 4 (2.41%) MCSA
11 2 (1.20%) A+ Certification
11 2 (1.20%) Dell Certification
11 2 (1.20%) GIAC
11 2 (1.20%) ISEB
11 2 (1.20%) MCDST
Quality Assurance & Compliance
1 29 (17.47%) SLA
2 2 (1.20%) GDPR
3 1 (0.60%) PCI DSS
3 1 (0.60%) Sarbanes-Oxley
System Software
1 32 (19.28%) Active Directory
2 5 (3.01%) XenApp
3 3 (1.81%) Terminal Services
3 3 (1.81%) Virtual Machines
4 2 (1.20%) Docker
5 1 (0.60%) VMware Infrastructure
Systems Management
1 10 (6.02%) SCCM
2 9 (5.42%) Microsoft Intune
3 8 (4.82%) Cisco Prime
4 6 (3.61%) Single Sign-On
5 3 (1.81%) Netcool
6 2 (1.20%) Ansible
6 2 (1.20%) HP NNM
6 2 (1.20%) Kubernetes
6 2 (1.20%) Mesos
6 2 (1.20%) Netcool/Proviso
6 2 (1.20%) rkt
6 2 (1.20%) ServiceCenter
6 2 (1.20%) Systems Management Server (SMS)
6 2 (1.20%) TeMIP
6 2 (1.20%) Terraform
7 1 (0.60%) CASB
7 1 (0.60%) Computer Incident Response Team
7 1 (0.60%) CSIRT
7 1 (0.60%) FortiGate
7 1 (0.60%) RSA enVision
Vendors
1 166 (100.00%) Remedy
2 81 (48.80%) BMC
3 56 (33.73%) Microsoft
4 50 (30.12%) ServiceNow
5 24 (14.46%) Cisco
6 14 (8.43%) HP
7 11 (6.63%) Palo Alto
8 10 (6.02%) Infoblox
8 10 (6.02%) Oracle
8 10 (6.02%) VMware
9 9 (5.42%) Meraki
9 9 (5.42%) Zscaler
10 8 (4.82%) CheckPoint
11 7 (4.22%) Apple
11 7 (4.22%) Citrix
12 6 (3.61%) MobileIron
13 5 (3.01%) Adobe
13 5 (3.01%) Dell
13 5 (3.01%) IBM
14 3 (1.81%) SolarWinds