Period
to 14 December 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 14 December 2019 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
14 Dec 2019
Same period 2018 Same period 2017
Rank 906 914 971
Rank change year-on-year +8 +57 +53
Permanent jobs citing Remedy ITSM 140 241 243
As % of all permanent IT jobs advertised in the UK 0.11% 0.15% 0.14%
As % of the Business Applications category 1.85% 2.50% 1.68%
Number of salaries quoted 104 162 107
UK median annual salary £35,500 £45,000 £43,000
Median salary % change year-on-year -21.11% +4.65% +7.50%
10th Percentile £25,375 £26,250 £23,350
90th Percentile £74,700 £65,000 £64,250
UK excluding London median annual salary £45,000 £43,500 £42,000
% change year-on-year +3.45% +3.57% +5.00%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 7,561 9,627 14,444
As % of all permanent IT jobs advertised in the UK 5.73% 6.04% 8.04%
Number of salaries quoted 5,346 6,846 10,285
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,500 £31,250 £31,250
90th Percentile £90,000 £85,000 £80,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

The salary distribution of IT jobs citing Remedy ITSM over the 6 months to 14 December 2019.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 14 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 132 £36,750 -18.33% 20
UK excluding London +34 74 £45,000 +3.45% 13
London +64 62 £30,000 -41.46% 8
South East +12 26 £40,000 +6.67% 6
North of England +46 22 £42,500 -5.56% 4
Midlands +18 16 £27,750 -46.12%
North West +44 15 £55,000 +22.22% 1
West Midlands +23 14 £27,750 -51.74%
Yorkshire +25 7 £30,000 -29.41% 3
East of England +52 5 £77,000 +43.26% 2
Scotland +33 2 - -
East Midlands +9 2 - -
Wales +3 2 £31,500 -1.56% 1
South West +14 1 £80,000 +45.45%

For the 6 months to 14 December 2019, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 140 (100.00%) Remedy
2 116 (82.86%) ITSM
3 85 (60.71%) ITIL
4 74 (52.86%) Microsoft
5 62 (44.29%) Windows
6 47 (33.57%) Active Directory
7 45 (32.14%) ServiceNow
8 44 (31.43%) Office 365
9 43 (30.71%) ITIL V3
10 41 (29.29%) BMC
11 34 (24.29%) Service Management
12 31 (22.14%) Finance
13 25 (17.86%) Microsoft Excel
13 25 (17.86%) Windows 10
14 23 (16.43%) SLA
15 22 (15.71%) Service Delivery
15 22 (15.71%) Banking
16 21 (15.00%) Microsoft Office
17 20 (14.29%) LAN
18 19 (13.57%) Incident Management
18 19 (13.57%) Problem-Solving
19 18 (12.86%) Time Management
19 18 (12.86%) Cisco Certification
19 18 (12.86%) ITIL Certification
20 17 (12.14%) WAN
20 17 (12.14%) Workflow
20 17 (12.14%) Windows 7
20 17 (12.14%) Microsoft PowerPoint
21 16 (11.43%) Cisco
22 15 (10.71%) Windows Server

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.43%) SharePoint
2 5 (3.57%) MS Exchange
2 5 (3.57%) Skype for Business
3 4 (2.86%) Exchange Server 2010
4 3 (2.14%) Blackberry Enterprise Server
5 1 (0.71%) Confluence
Applications
1 25 (17.86%) Microsoft Excel
2 21 (15.00%) Microsoft Office
3 17 (12.14%) Microsoft PowerPoint
4 2 (1.43%) MS Visio
Business Applications
1 6 (4.29%) Remedy AR System
Cloud Services
1 44 (31.43%) Office 365
2 11 (7.86%) Azure
3 5 (3.57%) OneDrive
4 3 (2.14%) AWS
4 3 (2.14%) SaaS
5 2 (1.43%) Amazon CloudWatch
5 2 (1.43%) Amazon Cognito
5 2 (1.43%) Amazon EC2
5 2 (1.43%) Amazon ElastiCache
5 2 (1.43%) Amazon S3
5 2 (1.43%) AWS CloudFormation
5 2 (1.43%) AWS CloudTrail
5 2 (1.43%) AWS CodeBuild
5 2 (1.43%) AWS CodeDeploy
5 2 (1.43%) AWS CodePipeline
5 2 (1.43%) AWS Lambda
5 2 (1.43%) CloudFront
5 2 (1.43%) IBM Cloud
5 2 (1.43%) Serverless
5 2 (1.43%) SoftLayer
Communications & Networking
1 20 (14.29%) LAN
2 17 (12.14%) WAN
3 9 (6.43%) Network Security
3 9 (6.43%) WLAN
4 5 (3.57%) DNS
4 5 (3.57%) Skype
4 5 (3.57%) TCP/IP
5 4 (2.86%) DHCP
5 4 (2.86%) VoIP
6 3 (2.14%) Firewall
6 3 (2.14%) VPN
7 2 (1.43%) Broadband
7 2 (1.43%) Cisco ASA
7 2 (1.43%) DSL
7 2 (1.43%) Internet
7 2 (1.43%) SMS
7 2 (1.43%) SSL
7 2 (1.43%) Wireless
8 1 (0.71%) Intrusion Detection
8 1 (0.71%) SMTP
Database & Business Intelligence
1 4 (2.86%) Data Warehouse
1 4 (2.86%) SQL Server Analysis Services
1 4 (2.86%) SQL Server Integration Services
2 3 (2.14%) DB2
3 2 (1.43%) Amazon DynamoDB
3 2 (1.43%) MySQL
3 2 (1.43%) OLAP
4 1 (0.71%) MongoDB
Development Applications
1 5 (3.57%) JIRA
2 1 (0.71%) Bitbucket
2 1 (0.71%) IBM UrbanCode
2 1 (0.71%) Jenkins
2 1 (0.71%) MSI
2 1 (0.71%) SonarQube
General
1 31 (22.14%) Finance
2 22 (15.71%) Banking
3 10 (7.14%) Public Sector
4 4 (2.86%) Advertising
4 4 (2.86%) Aerospace
4 4 (2.86%) German Language
4 4 (2.86%) Telecoms
5 3 (2.14%) Military
6 1 (0.71%) Law
6 1 (0.71%) Legal
6 1 (0.71%) Retail
Job Titles
1 33 (23.57%) Support Engineer
2 23 (16.43%) Desktop Support
3 21 (15.00%) Desktop Engineer
4 20 (14.29%) Desktop Support Engineer
5 18 (12.86%) Analyst
6 16 (11.43%) 2nd Line Engineer
6 16 (11.43%) Service Analyst
7 15 (10.71%) Consultant
8 14 (10.00%) Service Manager
9 11 (7.86%) IT Support
10 10 (7.14%) IT Engineer
10 10 (7.14%) Service Desk Analyst
11 9 (6.43%) Delivery Manager
11 9 (6.43%) IT Manager
11 9 (6.43%) IT Support Engineer
11 9 (6.43%) Service Delivery Manager
11 9 (6.43%) Team Leader
12 7 (5.00%) Desktop Team Leader
12 7 (5.00%) IT Services Manager
12 7 (5.00%) Service Desk Team Leader
Libraries, Frameworks & Software Standards
1 7 (5.00%) Web Services
2 4 (2.86%) XML
3 3 (2.14%) SAML
3 3 (2.14%) SOAP
4 2 (1.43%) .NET
4 2 (1.43%) Ajax
4 2 (1.43%) GraphQL
4 2 (1.43%) HTML
4 2 (1.43%) Node.js
5 1 (0.71%) CSS
5 1 (0.71%) LDAP
Miscellaneous
1 15 (10.71%) CMDB
2 11 (7.86%) Analytical Skills
3 10 (7.14%) Data Centre
4 9 (6.43%) Management Information System
5 7 (5.00%) Smartphone
5 7 (5.00%) Virtual Team
6 5 (3.57%) Self-Motivation
7 4 (2.86%) e-Learning
8 2 (1.43%) Driving Licence
8 2 (1.43%) Enterprise Storage
8 2 (1.43%) User Experience
9 1 (0.71%) CCTV
9 1 (0.71%) Security Operations Centre
9 1 (0.71%) Video Conferencing
Operating Systems
1 62 (44.29%) Windows
2 25 (17.86%) Windows 10
3 17 (12.14%) Windows 7
4 15 (10.71%) Windows Server
5 6 (4.29%) Windows 8
6 5 (3.57%) Linux
7 4 (2.86%) VMS
8 3 (2.14%) Mac OS X
8 3 (2.14%) Unix
8 3 (2.14%) Windows Server 2012
9 2 (1.43%) Apple iOS
9 2 (1.43%) HPUX
9 2 (1.43%) Windows Server 2008
10 1 (0.71%) Android
Processes & Methodologies
1 116 (82.86%) ITSM
2 85 (60.71%) ITIL
3 43 (30.71%) ITIL V3
4 34 (24.29%) Service Management
5 22 (15.71%) Service Delivery
6 19 (13.57%) Incident Management
6 19 (13.57%) Problem-Solving
7 18 (12.86%) Time Management
8 17 (12.14%) Workflow
9 15 (10.71%) Change Management
10 14 (10.00%) Problem Management
11 12 (8.57%) Presales
12 11 (7.86%) Coaching
12 11 (7.86%) Line Management
13 10 (7.14%) Configuration Management
13 10 (7.14%) Release Management
13 10 (7.14%) Stakeholder Management
14 9 (6.43%) Data Analysis
14 9 (6.43%) Enterprise Architecture
14 9 (6.43%) Validation
Programming Languages
1 5 (3.57%) Java
2 4 (2.86%) SQL
3 2 (1.43%) JavaScript
3 2 (1.43%) PL/SQL
3 2 (1.43%) Python
4 1 (0.71%) Perl
4 1 (0.71%) Shell Script
Qualifications
1 18 (12.86%) Cisco Certification
1 18 (12.86%) ITIL Certification
2 11 (7.86%) Degree
2 11 (7.86%) Security Cleared
3 9 (6.43%) Microsoft Certification
3 9 (6.43%) SC Cleared
4 8 (5.71%) CCNA
4 8 (5.71%) MCP
4 8 (5.71%) MCSA
4 8 (5.71%) MCSE
5 7 (5.00%) HND
6 2 (1.43%) CCNP
6 2 (1.43%) HNC
6 2 (1.43%) ISEB
7 1 (0.71%) A+ Certification
7 1 (0.71%) CCDP
7 1 (0.71%) CCIE
7 1 (0.71%) Dell Certification
7 1 (0.71%) GIAC
7 1 (0.71%) GNVQ
Quality Assurance & Compliance
1 23 (16.43%) SLA
2 2 (1.43%) QA
3 1 (0.71%) GDPR
System Software
1 47 (33.57%) Active Directory
2 5 (3.57%) Virtual Machines
3 4 (2.86%) Docker
3 4 (2.86%) XenApp
4 3 (2.14%) Terminal Services
4 3 (2.14%) VMware Infrastructure
5 1 (0.71%) Hyper-V
Systems Management
1 15 (10.71%) SCCM
2 8 (5.71%) Microsoft Intune
3 4 (2.86%) Netcool
4 3 (2.14%) Single Sign-On
5 2 (1.43%) Ansible
5 2 (1.43%) HP NNM
5 2 (1.43%) Kubernetes
5 2 (1.43%) Mesos
5 2 (1.43%) Netcool/Proviso
5 2 (1.43%) OpenView
5 2 (1.43%) rkt
5 2 (1.43%) TeMIP
5 2 (1.43%) Terraform
6 1 (0.71%) CASB
6 1 (0.71%) Cisco Prime
6 1 (0.71%) Computer Incident Response Team
6 1 (0.71%) CSIRT
6 1 (0.71%) FortiGate
6 1 (0.71%) HP UCMDB
6 1 (0.71%) SCOM
Vendors
1 140 (100.00%) Remedy
2 74 (52.86%) Microsoft
3 45 (32.14%) ServiceNow
4 41 (29.29%) BMC
5 16 (11.43%) Cisco
6 13 (9.29%) HP
7 12 (8.57%) VMware
8 10 (7.14%) Infoblox
9 9 (6.43%) Meraki
9 9 (6.43%) Zscaler
10 7 (5.00%) Oracle
11 6 (4.29%) Apple
11 6 (4.29%) Citrix
11 6 (4.29%) Dell
11 6 (4.29%) IBM
12 4 (2.86%) MobileIron
12 4 (2.86%) Virgin Media
13 3 (2.14%) Palo Alto
13 3 (2.14%) SolarWinds
14 2 (1.43%) Comptel