Period
to 21 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 21 February 2020 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
21 Feb 2020
Same period 2019 Same period 2018
Rank 901 912 942
Rank change year-on-year +11 +30 +122
Permanent jobs citing Remedy ITSM 120 194 262
As % of all permanent IT jobs advertised in the UK 0.097% 0.13% 0.15%
As % of the Business Applications category 1.65% 2.19% 1.87%
Number of salaries quoted 81 140 111
UK median annual salary £30,000 £45,000 £45,000
Median salary % change year-on-year -33.33% - -5.26%
10th Percentile £23,500 £26,250 £25,000
90th Percentile £55,500 £71,250 £65,000
UK excluding London median annual salary £36,000 £44,000 £36,500
% change year-on-year -18.18% +20.55% -19.34%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Permanent vacancies with a requirement for business application skills 7,290 8,877 13,995
As % of all permanent IT jobs advertised in the UK 5.89% 5.87% 7.94%
Number of salaries quoted 5,233 6,138 10,272
UK median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £31,250 £31,250
90th Percentile £97,500 £85,000 £82,500
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

The salary distribution of IT jobs citing Remedy ITSM over the 6 months to 21 February 2020.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 21 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 113 £30,000 -33.33% 21
UK excluding London +34 75 £36,000 -18.18% 16
London +100 42 £30,000 -45.45% 6
South East +55 33 £45,000 +20.00% 10
North of England +51 21 £30,000 -40.00% 2
North West +57 14 £23,000 -48.89%
Midlands -1 13 £24,500 -44.32% 3
West Midlands +19 12 £24,500 -57.39% 3
Yorkshire +40 7 £30,000 -45.45% 2
East of England +53 3 £77,000 +40.00%
Scotland +30 2 - - 1
Wales - 2 £31,500 -
South West +31 1 £80,000 +45.45%
East Midlands +12 1 - -

For the 6 months to 21 February 2020, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Remedy ITSM.

1 120 (100.00%) Remedy
2 105 (87.50%) ITSM
3 70 (58.33%) ITIL
4 65 (54.17%) Windows
5 61 (50.83%) Microsoft
6 52 (43.33%) Office 365
7 47 (39.17%) Active Directory
8 43 (35.83%) ServiceNow
9 28 (23.33%) Service Management
9 28 (23.33%) BMC
10 25 (20.83%) ITIL V3
11 22 (18.33%) LAN
11 22 (18.33%) Windows 10
12 21 (17.50%) Problem-Solving
12 21 (17.50%) Time Management
13 20 (16.67%) SLA
14 19 (15.83%) WAN
14 19 (15.83%) Analytical Skills
15 18 (15.00%) Security Cleared
16 17 (14.17%) Microsoft Office
17 16 (13.33%) TCP/IP
17 16 (13.33%) Workflow
18 15 (12.50%) Microsoft Excel
18 15 (12.50%) Windows Server
19 14 (11.67%) Cisco Certification
19 14 (11.67%) ITIL Certification
19 14 (11.67%) Degree
19 14 (11.67%) SCCM
20 13 (10.83%) Finance
21 12 (10.00%) VMware

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.83%) MS Exchange
1 7 (5.83%) SharePoint
2 6 (5.00%) Confluence
2 6 (5.00%) Skype for Business
Applications
1 17 (14.17%) Microsoft Office
2 15 (12.50%) Microsoft Excel
3 9 (7.50%) Microsoft PowerPoint
4 1 (0.83%) MS Visio
Business Applications
1 7 (5.83%) Remedy AR System
2 4 (3.33%) assyst
Cloud Services
1 52 (43.33%) Office 365
2 10 (8.33%) Azure
3 4 (3.33%) OneDrive
4 2 (1.67%) AWS
4 2 (1.67%) Azure Active Directory
4 2 (1.67%) IaaS
4 2 (1.67%) PaaS
5 1 (0.83%) SaaS
Communications & Networking
1 22 (18.33%) LAN
2 19 (15.83%) WAN
3 16 (13.33%) TCP/IP
4 12 (10.00%) DHCP
4 12 (10.00%) DNS
4 12 (10.00%) VPN
5 8 (6.67%) SAN
6 6 (5.00%) Skype
7 5 (4.17%) Firewall
7 5 (4.17%) MPLS
8 4 (3.33%) BGP
8 4 (3.33%) EIGRP
8 4 (3.33%) Ethernet
8 4 (3.33%) FCAPS
8 4 (3.33%) FCoE
8 4 (3.33%) Fibre Channel
8 4 (3.33%) NGN
8 4 (3.33%) OSPF
8 4 (3.33%) Wireless
9 2 (1.67%) WLAN
Database & Business Intelligence
1 4 (3.33%) Data Warehouse
1 4 (3.33%) SQL Server Analysis Services
1 4 (3.33%) SQL Server Integration Services
2 3 (2.50%) DB2
2 3 (2.50%) MySQL
3 2 (1.67%) SQL Server Reporting Services
4 1 (0.83%) GIS
4 1 (0.83%) MongoDB
4 1 (0.83%) OLAP
4 1 (0.83%) PostgreSQL
4 1 (0.83%) SQL Server
Development Applications
1 9 (7.50%) JIRA
2 4 (3.33%) Git (software)
3 1 (0.83%) Bitbucket
3 1 (0.83%) IBM UrbanCode
3 1 (0.83%) Jenkins
3 1 (0.83%) SonarQube
General
1 13 (10.83%) Finance
2 11 (9.17%) Public Sector
3 8 (6.67%) Banking
4 7 (5.83%) Telecoms
5 4 (3.33%) Advertising
5 4 (3.33%) German Language
6 1 (0.83%) Aerospace
6 1 (0.83%) Legal
6 1 (0.83%) Retail
Job Titles
1 30 (25.00%) Support Engineer
2 22 (18.33%) Desktop Support
3 18 (15.00%) Desktop Engineer
3 18 (15.00%) Desktop Support Engineer
4 14 (11.67%) 2nd Line Engineer
5 11 (9.17%) Analyst
5 11 (9.17%) IT Support
6 9 (7.50%) Consultant
6 9 (7.50%) IT Engineer
6 9 (7.50%) IT Support Engineer
6 9 (7.50%) Service Analyst
7 8 (6.67%) Technical Engineer
8 7 (5.83%) ICT Engineer
8 7 (5.83%) Remedy Consultant
8 7 (5.83%) Service Desk Analyst
8 7 (5.83%) Service Desk Engineer
9 6 (5.00%) Systems Engineer
9 6 (5.00%) Team Leader
10 5 (4.17%) Network Engineer
11 4 (3.33%) Architect
Libraries, Frameworks & Software Standards
1 5 (4.17%) Web Services
2 4 (3.33%) Ajax
2 4 (3.33%) HTML
2 4 (3.33%) jQuery
2 4 (3.33%) RESTful
2 4 (3.33%) SOAP
2 4 (3.33%) XML
3 2 (1.67%) .NET
3 2 (1.67%) GraphQL
3 2 (1.67%) LDAP
4 1 (0.83%) CSS
4 1 (0.83%) Java RMI
Miscellaneous
1 19 (15.83%) Analytical Skills
2 9 (7.50%) Data Centre
2 9 (7.50%) e-Learning
2 9 (7.50%) Management Information System
3 7 (5.83%) CMDB
4 6 (5.00%) Smartphone
4 6 (5.00%) Virtual Team
5 4 (3.33%) Driving Licence
6 3 (2.50%) Enterprise Storage
7 2 (1.67%) Clustering
7 2 (1.67%) Private Cloud
7 2 (1.67%) Public Cloud
8 1 (0.83%) Greenfield Project
8 1 (0.83%) Replication
8 1 (0.83%) Self-Motivation
8 1 (0.83%) User Experience
8 1 (0.83%) Video Conferencing
Operating Systems
1 65 (54.17%) Windows
2 22 (18.33%) Windows 10
3 15 (12.50%) Windows Server
4 11 (9.17%) Linux
4 11 (9.17%) Windows 7
5 8 (6.67%) Apple iOS
6 7 (5.83%) Android
7 4 (3.33%) VMS
7 4 (3.33%) Windows 8
8 3 (2.50%) Unix
9 2 (1.67%) HPUX
9 2 (1.67%) Windows Server 2008
10 1 (0.83%) AIX
10 1 (0.83%) Mac OS X
10 1 (0.83%) Red Hat Enterprise Linux
10 1 (0.83%) Windows Server 2012
Processes & Methodologies
1 105 (87.50%) ITSM
2 70 (58.33%) ITIL
3 28 (23.33%) Service Management
4 25 (20.83%) ITIL V3
5 21 (17.50%) Problem-Solving
5 21 (17.50%) Time Management
6 16 (13.33%) Workflow
7 12 (10.00%) Incident Management
8 10 (8.33%) Continuous Improvement
8 10 (8.33%) Kalman Filter
9 9 (7.50%) Configuration Management
9 9 (7.50%) Stakeholder Management
10 8 (6.67%) Change Management
10 8 (6.67%) SDLC
11 7 (5.83%) DevOps
11 7 (5.83%) Mobile Device Management
11 7 (5.83%) Service Desk Management
12 6 (5.00%) Service Delivery
13 5 (4.17%) Line Management
13 5 (4.17%) PRINCE2
Programming Languages
1 10 (8.33%) JavaScript
2 6 (5.00%) SQL
3 4 (3.33%) C++
3 4 (3.33%) Java
3 4 (3.33%) Perl
3 4 (3.33%) PHP
3 4 (3.33%) Python
4 2 (1.67%) C#
4 2 (1.67%) PL/SQL
4 2 (1.67%) PowerShell
5 1 (0.83%) AWK
5 1 (0.83%) Korn
5 1 (0.83%) Shell Script
Qualifications
1 18 (15.00%) Security Cleared
2 14 (11.67%) Cisco Certification
2 14 (11.67%) Degree
2 14 (11.67%) ITIL Certification
3 12 (10.00%) Microsoft Certification
4 8 (6.67%) MCSA
4 8 (6.67%) MCSE
4 8 (6.67%) SC Cleared
5 7 (5.83%) CCNA
5 7 (5.83%) HND
5 7 (5.83%) MCP
6 5 (4.17%) CCNP
7 4 (3.33%) Computer Science Degree
7 4 (3.33%) VMware Certified Professional (VCP)
8 3 (2.50%) HNC
9 1 (0.83%) A+ Certification
9 1 (0.83%) CCIE
9 1 (0.83%) CCIE Service Provider
9 1 (0.83%) Dell Certification
Quality Assurance & Compliance
1 20 (16.67%) SLA
2 4 (3.33%) QA
System Software
1 47 (39.17%) Active Directory
2 11 (9.17%) Virtual Machines
3 10 (8.33%) VMware Infrastructure
4 8 (6.67%) Hyper-V
5 4 (3.33%) VMware ESXi
6 2 (1.67%) Docker
Systems Management
1 14 (11.67%) SCCM
2 9 (7.50%) Microsoft Intune
3 4 (3.33%) Amdocs OSS
3 4 (3.33%) Ansible
3 4 (3.33%) Cisco Prime
3 4 (3.33%) Icinga
3 4 (3.33%) Observium
4 3 (2.50%) Netcool
4 3 (2.50%) OpenView
4 3 (2.50%) SCOM
5 2 (1.67%) SCSM
5 2 (1.67%) SCVMM
6 1 (0.83%) FortiGate
6 1 (0.83%) HP UCMDB
6 1 (0.83%) WMI
Vendors
1 120 (100.00%) Remedy
2 61 (50.83%) Microsoft
3 43 (35.83%) ServiceNow
4 28 (23.33%) BMC
5 12 (10.00%) Cisco
5 12 (10.00%) VMware
6 9 (7.50%) HP
6 9 (7.50%) Oracle
6 9 (7.50%) Virgin Media
7 7 (5.83%) Infoblox
8 5 (4.17%) Dell
9 4 (3.33%) Apple
9 4 (3.33%) Citrix
9 4 (3.33%) Cramer
10 3 (2.50%) SolarWinds
11 2 (1.67%) Comptel
11 2 (1.67%) F5
11 2 (1.67%) IBM
11 2 (1.67%) Meraki
11 2 (1.67%) Zscaler