2nd Line Desktop Support Jobs in England

Second Line Desktop Support
UK > England

The median Second Line Desktop Support salary in England is £32,125 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 657 797 872
Rank change year-on-year +140 +75 +226
Permanent jobs requiring a 2nd Line Desktop Support 32 44 45
As % of all permanent jobs advertised in England 0.064% 0.051% 0.051%
As % of the Job Titles category 0.071% 0.054% 0.056%
Number of salaries quoted 30 41 40
10th Percentile - - £26,175
25th Percentile £28,500 £28,500 £27,688
Median annual salary (50th Percentile) £32,125 £32,500 £32,500
Median % change year-on-year -1.15% - +0.78%
75th Percentile £40,469 £38,750 £40,000
90th Percentile £47,500 £43,750 £47,750
UK median annual salary £32,125 £32,500 £33,444
% change year-on-year -1.15% -2.82% +4.51%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,303 81,796 81,052
% of permanent jobs with a recognized job title 91.09% 94.56% 91.55%
Number of salaries quoted 24,383 60,874 51,701
10th Percentile £29,750 £28,500 £32,626
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Desktop Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support in England.

Salary trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Desktop Support in England over the 6 months to 20 May 2025.

Salary histogram for 2nd Line Desktop Support in England

2nd Line Desktop Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the England region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +119 10 £45,000 +8.43% 2
Yorkshire +75 9 £29,000 -10.77%
North of England +51 9 £29,000 -10.77%
Midlands +58 8 £32,750 +0.77% 1
East Midlands +25 7 £32,750 +0.77%
South East +92 6 £29,250 -17.61%
West Midlands +58 1 £33,000 +22.22% 1
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2025, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Desktop Support in the job title.

1 23 (71.88%) Windows
2 21 (65.63%) Customer Service
3 20 (62.50%) SLA
4 16 (50.00%) Active Directory
5 14 (43.75%) Microsoft 365
6 11 (34.38%) ITIL
7 9 (28.13%) Microsoft Exchange
7 9 (28.13%) Windows 10
7 9 (28.13%) Windows Server
8 8 (25.00%) Social Skills
8 8 (25.00%) Microsoft
8 8 (25.00%) Apple
9 7 (21.88%) Android
9 7 (21.88%) Law
9 7 (21.88%) Driving Licence
10 6 (18.75%) Microsoft Intune
10 6 (18.75%) Microsoft Office
10 6 (18.75%) ITSM
11 5 (15.63%) Legal
12 4 (12.50%) Firewall
12 4 (12.50%) LAN
12 4 (12.50%) WAN
12 4 (12.50%) Mobile Device Management
13 3 (9.38%) Infrastructure Engineering
13 3 (9.38%) Kalman Filter
13 3 (9.38%) OneDrive
13 3 (9.38%) Entra ID
13 3 (9.38%) DHCP
13 3 (9.38%) Citrix
13 3 (9.38%) DNS

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (28.13%) Microsoft Exchange
2 1 (3.13%) SharePoint
Applications
1 6 (18.75%) Microsoft Office
2 2 (6.25%) Microsoft Excel
2 2 (6.25%) Microsoft PowerPoint
Business Applications
1 1 (3.13%) Carpe Diem
1 1 (3.13%) Elite 3E
1 1 (3.13%) Remedy ITSM
Cloud Services
1 14 (43.75%) Microsoft 365
2 3 (9.38%) Entra ID
2 3 (9.38%) OneDrive
3 2 (6.25%) Azure
Communications & Networking
1 4 (12.50%) Firewall
1 4 (12.50%) LAN
1 4 (12.50%) WAN
2 3 (9.38%) DHCP
2 3 (9.38%) DNS
3 2 (6.25%) Remote Desktop
3 2 (6.25%) Softphone
3 2 (6.25%) TCP/IP
3 2 (6.25%) VPN
4 1 (3.13%) Wi-Fi
4 1 (3.13%) Wireless
General
1 8 (25.00%) Social Skills
2 7 (21.88%) Law
3 5 (15.63%) Legal
4 3 (9.38%) Finance
5 2 (6.25%) Telecoms
6 1 (3.13%) Inclusion and Diversity
6 1 (3.13%) Presentation Skills
Miscellaneous
1 7 (21.88%) Driving Licence
2 3 (9.38%) Management Information System
3 2 (6.25%) Handset
3 2 (6.25%) Onboarding
4 1 (3.13%) Video Conferencing
Operating Systems
1 23 (71.88%) Windows
2 9 (28.13%) Windows 10
2 9 (28.13%) Windows Server
3 7 (21.88%) Android
4 2 (6.25%) Apple iOS
5 1 (3.13%) Mac OS
5 1 (3.13%) Windows 7
5 1 (3.13%) Windows 8
5 1 (3.13%) Windows Server 2016
Processes & Methodologies
1 21 (65.63%) Customer Service
2 11 (34.38%) ITIL
3 6 (18.75%) ITSM
4 4 (12.50%) Mobile Device Management
5 3 (9.38%) Infrastructure Engineering
5 3 (9.38%) Kalman Filter
6 2 (6.25%) Change Management
6 2 (6.25%) Incident Management
6 2 (6.25%) Patch Management
6 2 (6.25%) Problem Management
6 2 (6.25%) Security Patching
6 2 (6.25%) Service Management
6 2 (6.25%) Ticket Management
6 2 (6.25%) User Experience
7 1 (3.13%) Change Control
7 1 (3.13%) Document Management
7 1 (3.13%) Line Management
7 1 (3.13%) Migration
7 1 (3.13%) Practice Management
Qualifications
1 1 (3.13%) Degree
Quality Assurance & Compliance
1 20 (62.50%) SLA
System Software
1 16 (50.00%) Active Directory
2 1 (3.13%) BitLocker
2 1 (3.13%) Firmware
Systems Management
1 6 (18.75%) Microsoft Intune
2 3 (9.38%) SCCM
3 1 (3.13%) Backup Exec
Vendors
1 8 (25.00%) Apple
1 8 (25.00%) Microsoft
2 3 (9.38%) Citrix
3 2 (6.25%) Qualys
4 1 (3.13%) DocuSign
4 1 (3.13%) HP
4 1 (3.13%) iManage
4 1 (3.13%) Intapp
4 1 (3.13%) McAfee
4 1 (3.13%) MobileIron
4 1 (3.13%) Remedy
4 1 (3.13%) ServiceNow
4 1 (3.13%) Veritas