IT Support Jobs in the Midlands

IT Support
England > Midlands

The median IT Support salary in the Midlands is £26,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 54 141 132
Rank change year-on-year +87 -9 -18
Permanent jobs requiring an IT Support 468 223 277
As % of all permanent jobs advertised in the Midlands 4.02% 2.31% 2.55%
As % of the Job Titles category 4.26% 2.58% 2.69%
Number of salaries quoted 396 137 249
10th Percentile £22,250 £21,250 £20,000
25th Percentile £24,000 £25,000 £22,500
Median annual salary (50th Percentile) £26,500 £27,500 £25,000
Median % change year-on-year -3.64% +10.00% -4.76%
75th Percentile £33,188 £33,000 £30,000
90th Percentile £37,500 £37,250 £36,650
England median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% +2.36%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 10,977 8,632 10,291
% of permanent jobs with a recognized job title 94.27% 89.44% 94.79%
Number of salaries quoted 8,231 4,784 7,097
10th Percentile £26,250 £29,000 £27,500
25th Percentile £33,750 £37,500 £36,250
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 25 April 2024.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +73 254 £27,500 +1.85% 45
East Midlands +56 203 £26,000 -5.45% 45
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 25 April 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 234 (50.00%) Windows
2 219 (46.79%) Microsoft
3 208 (44.44%) Microsoft 365
4 199 (42.52%) Active Directory
5 162 (34.62%) Social Skills
6 121 (25.85%) Azure
7 119 (25.43%) Windows Server
8 97 (20.73%) Problem-Solving
9 92 (19.66%) Customer Service
10 87 (18.59%) Entra ID
11 77 (16.45%) Microsoft Office
12 67 (14.32%) Windows 10
13 62 (13.25%) Driving Licence
13 62 (13.25%) ITIL
13 62 (13.25%) Microsoft Exchange
14 59 (12.61%) Firewall
15 58 (12.39%) VMware
16 57 (12.18%) DNS
17 56 (11.97%) DHCP
18 52 (11.11%) SharePoint
19 47 (10.04%) Microsoft Intune
20 45 (9.62%) Hyper-V
21 44 (9.40%) Self-Motivation
22 40 (8.55%) Microsoft Certification
23 38 (8.12%) VMware Infrastructure
24 31 (6.62%) Veeam
24 31 (6.62%) Law
24 31 (6.62%) Cisco
24 31 (6.62%) Cybersecurity
25 30 (6.41%) Manufacturing

IT Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (13.25%) Microsoft Exchange
2 52 (11.11%) SharePoint
3 11 (2.35%) Skype for Business
4 5 (1.07%) Confluence
5 2 (0.43%) Exchange Server 2010
6 1 (0.21%) Apache
Applications
1 77 (16.45%) Microsoft Office
2 4 (0.85%) Microsoft Excel
3 1 (0.21%) PrintSoft PReS
Business Applications
1 2 (0.43%) Dynamics CRM
1 2 (0.43%) Dynamics NAV
1 2 (0.43%) Misys Midas
2 1 (0.21%) Sage 300 ERP
2 1 (0.21%) Sage X3
Cloud Services
1 208 (44.44%) Microsoft 365
2 121 (25.85%) Azure
3 87 (18.59%) Entra ID
4 12 (2.56%) AWS
5 8 (1.71%) Google Workspace
6 6 (1.28%) Dynamics 365
6 6 (1.28%) OneDrive
7 5 (1.07%) ChatGPT
8 4 (0.85%) WhatsApp
9 2 (0.43%) Amazon S3
9 2 (0.43%) Azure Sentinel
9 2 (0.43%) ClickUp
9 2 (0.43%) Microsoft Purview
9 2 (0.43%) Mimecast
9 2 (0.43%) OpenDNS
9 2 (0.43%) Power Platform
10 1 (0.21%) Adobe Creative Cloud
10 1 (0.21%) Miro
10 1 (0.21%) Nutanix
10 1 (0.21%) SaaS
Communications & Networking
1 59 (12.61%) Firewall
2 57 (12.18%) DNS
3 56 (11.97%) DHCP
4 28 (5.98%) Wireless
5 27 (5.77%) LAN
6 24 (5.13%) VoIP
7 23 (4.91%) VPN
8 22 (4.70%) Internet
9 20 (4.27%) Broadband
10 18 (3.85%) Wi-Fi
11 17 (3.63%) WAN
12 16 (3.42%) TCP/IP
13 15 (3.21%) VLAN
14 14 (2.99%) SAN
15 13 (2.78%) Network Security
16 11 (2.35%) Skype
17 7 (1.50%) PBX
18 6 (1.28%) MPLS
18 6 (1.28%) SD-WAN
19 5 (1.07%) Softphone
Database & Business Intelligence
1 11 (2.35%) Amazon RDS
2 6 (1.28%) PostgreSQL
2 6 (1.28%) SQL Server
3 1 (0.21%) Crystal Reports
3 1 (0.21%) Power BI
Development Applications
1 8 (1.71%) JIRA
General
1 162 (34.62%) Social Skills
2 31 (6.62%) Law
3 30 (6.41%) Manufacturing
4 28 (5.98%) Finance
4 28 (5.98%) Telecoms
5 25 (5.34%) Legal
6 15 (3.21%) Analytical Skills
7 11 (2.35%) Organisational Skills
7 11 (2.35%) Retail
8 10 (2.14%) Local Government
9 8 (1.71%) Advertising
9 8 (1.71%) German Language
10 4 (0.85%) Marketing
11 3 (0.64%) Games
11 3 (0.64%) Inclusion and Diversity
11 3 (0.64%) Multimedia
12 2 (0.43%) Automotive
12 2 (0.43%) Pharmaceutical
13 1 (0.21%) Back Office
13 1 (0.21%) Front Office
Libraries, Frameworks & Software Standards
1 6 (1.28%) OLE
2 2 (0.43%) LAMP
2 2 (0.43%) V-Ray
3 1 (0.21%) CSS
3 1 (0.21%) HTML
Miscellaneous
1 62 (13.25%) Driving Licence
2 44 (9.40%) Self-Motivation
3 15 (3.21%) Data Centre
3 15 (3.21%) Onboarding
4 11 (2.35%) Fat Client
4 11 (2.35%) Thin Client
4 11 (2.35%) Video Conferencing
5 10 (2.14%) CCTV
5 10 (2.14%) Replication
6 5 (1.07%) EPoS
7 4 (0.85%) Management Information System
8 3 (0.64%) iPad
8 3 (0.64%) Media Streaming
8 3 (0.64%) Team-Oriented Environment
9 2 (0.43%) iPhone
9 2 (0.43%) Mobile App
9 2 (0.43%) PKI
10 1 (0.21%) Derivative
10 1 (0.21%) Graphic Design
10 1 (0.21%) Smartphone
Operating Systems
1 234 (50.00%) Windows
2 119 (25.43%) Windows Server
3 67 (14.32%) Windows 10
4 23 (4.91%) Windows Server 2012
5 19 (4.06%) Linux
5 19 (4.06%) Windows Server 2016
6 18 (3.85%) Android
6 18 (3.85%) Apple iOS
7 16 (3.42%) Windows Server 2019
8 15 (3.21%) Mac OS
9 4 (0.85%) CentOS
10 2 (0.43%) Windows 7
11 1 (0.21%) Debian
11 1 (0.21%) Red Hat Enterprise Linux
11 1 (0.21%) Scientific Linux
11 1 (0.21%) Ubuntu
11 1 (0.21%) Windows 8
11 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 97 (20.73%) Problem-Solving
2 92 (19.66%) Customer Service
3 62 (13.25%) ITIL
4 31 (6.62%) Cybersecurity
5 30 (6.41%) Continuous Improvement
5 30 (6.41%) Service Delivery
6 26 (5.56%) Agile
7 25 (5.34%) ITSM
7 25 (5.34%) Time Management
8 16 (3.42%) Mathematics
9 15 (3.21%) Asset Management
9 15 (3.21%) Break/Fix
9 15 (3.21%) Project Delivery
9 15 (3.21%) Service Management
10 13 (2.78%) CRM
10 13 (2.78%) Inventory Management
10 13 (2.78%) Logistics
11 12 (2.56%) ERP
11 12 (2.56%) Infrastructure Engineering
11 12 (2.56%) Project Planning
Programming Languages
1 20 (4.27%) SQL
2 11 (2.35%) PowerShell
3 1 (0.21%) Java
3 1 (0.21%) JavaScript
3 1 (0.21%) Perl
3 1 (0.21%) Python
3 1 (0.21%) VBScript
Qualifications
1 40 (8.55%) Microsoft Certification
2 19 (4.06%) A+ Certification
3 16 (3.42%) Degree
4 11 (2.35%) DBS Check
5 9 (1.92%) Network+ Certification
6 7 (1.50%) MCP
7 6 (1.28%) MCITP
7 6 (1.28%) MCSE
8 5 (1.07%) CCNA
8 5 (1.07%) Cisco Certification
9 4 (0.85%) MCSA
10 2 (0.43%) CompTIA Security+
11 1 (0.21%) CISM
11 1 (0.21%) CISSP
11 1 (0.21%) ITIL Certification
Quality Assurance & Compliance
1 29 (6.20%) SLA
2 17 (3.63%) Cyber Essentials
3 8 (1.71%) GDPR
3 8 (1.71%) ISO/IEC 27001
4 6 (1.28%) Cyber Essentials PLUS
5 2 (0.43%) Accessibility
5 2 (0.43%) QA
6 1 (0.21%) NIST
6 1 (0.21%) PCI DSS
System Software
1 199 (42.52%) Active Directory
2 45 (9.62%) Hyper-V
3 38 (8.12%) VMware Infrastructure
4 14 (2.99%) Virtual Machines
5 12 (2.56%) VMware ESXi
6 4 (0.85%) vSphere
7 2 (0.43%) BitLocker
7 2 (0.43%) Citrix Hypervisor
7 2 (0.43%) Docker
7 2 (0.43%) pfSense
7 2 (0.43%) Terminal Services
7 2 (0.43%) Virtual Servers
7 2 (0.43%) VMware Workstation
Systems Management
1 47 (10.04%) Microsoft Intune
2 24 (5.13%) SCCM
3 4 (0.85%) AirWatch
4 3 (0.64%) FortiGate
5 2 (0.43%) Backup Exec
5 2 (0.43%) Progress Chef
6 1 (0.21%) Active Directory Federation Services
6 1 (0.21%) Failover Clustering
6 1 (0.21%) Microsoft Clustering
6 1 (0.21%) Single Sign-On
Vendors
1 219 (46.79%) Microsoft
2 58 (12.39%) VMware
3 31 (6.62%) Cisco
3 31 (6.62%) Veeam
4 19 (4.06%) HP
5 13 (2.78%) Citrix
6 12 (2.56%) Nimble Storage
7 11 (2.35%) Google
8 9 (1.92%) Meraki
9 8 (1.71%) Apple
9 8 (1.71%) Mitel
10 7 (1.50%) Sage
10 7 (1.50%) SonicWALL
10 7 (1.50%) Ubiquiti
10 7 (1.50%) Zerto
11 6 (1.28%) Dell
11 6 (1.28%) ESET
12 5 (1.07%) ConnectWise
13 4 (0.85%) Aruba
13 4 (0.85%) HubSpot