IT Support Job Trends in the Midlands

IT Support
England > Midlands

The median IT Support salary in the Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 6 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Jan 2026
Same period 2025 Same period 2024
Rank 45 25 87
Rank change year-on-year -20 +62 +90
Permanent jobs requiring an IT Support 334 445 158
As % of all permanent jobs in the Midlands 4.27% 6.84% 3.01%
As % of the Job Titles category 4.72% 7.25% 3.20%
Number of salaries quoted 296 86 144
10th Percentile £23,625 £15,000 £23,000
25th Percentile £26,000 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £27,500
Median % change year-on-year - +9.09% -
75th Percentile £37,813 £35,750 £34,250
90th Percentile £42,500 £46,250 £40,000
England median annual salary £31,000 £32,500 £32,000
% change year-on-year -4.62% +1.56% +6.67%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,079 6,134 4,945
% of permanent jobs with a recognized job title 90.55% 94.25% 94.32%
Number of salaries quoted 4,291 2,867 4,083
10th Percentile £28,000 £31,250 £26,500
25th Percentile £35,000 £38,750 £35,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% -4.76%
75th Percentile £65,000 £65,000 £62,500
90th Percentile £80,000 £77,700 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -2.04%

IT Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

IT Support job vacancy trend in the Midlands

IT Support
Salary Trend in the Midlands

Salary distribution trend for IT Support job vacancies in the Midlands.

Salary distribution trend for IT Support job vacancies in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 6 January 2026.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 6 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +14 203 £30,000 - 17
West Midlands -52 131 £30,500 +1.67% 22
IT Support
England

IT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 6 January 2026, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 185 (55.39%) Microsoft 365
2 153 (45.81%) Problem-Solving
3 150 (44.91%) Windows
4 124 (37.13%) Microsoft
5 120 (35.93%) Active Directory
6 104 (31.14%) Azure
7 82 (24.55%) Customer Service
8 63 (18.86%) Windows Server
9 55 (16.47%) DNS
10 53 (15.87%) SharePoint
11 52 (15.57%) DHCP
11 52 (15.57%) ITIL
12 48 (14.37%) Entra ID
13 40 (11.98%) Firewall
14 38 (11.38%) Microsoft Intune
15 37 (11.08%) Incident Management
16 34 (10.18%) Mentoring
17 26 (7.78%) Windows 10
18 24 (7.19%) Microsoft Exchange
19 23 (6.89%) Cybersecurity
19 23 (6.89%) Degree
19 23 (6.89%) ITSM
19 23 (6.89%) LAN
19 23 (6.89%) Linux
19 23 (6.89%) Network Management
19 23 (6.89%) WAN
20 22 (6.59%) TCP/IP
21 20 (5.99%) Hyper-V
21 20 (5.99%) Microsoft Certification
22 19 (5.69%) SC Cleared

IT Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 53 (15.87%) SharePoint
2 24 (7.19%) Microsoft Exchange
3 2 (0.60%) Exchange Server 2007
3 2 (0.60%) Exchange Server 2010
3 2 (0.60%) Exchange Server 2013
Applications
1 9 (2.69%) Microsoft Office
2 5 (1.50%) Microsoft Excel
Business Applications
1 12 (3.59%) Dynamics CRM
2 1 (0.30%) Dynamics AX
2 1 (0.30%) Shopify
Cloud Services
1 185 (55.39%) Microsoft 365
2 104 (31.14%) Azure
3 48 (14.37%) Entra ID
4 10 (2.99%) AWS
5 8 (2.40%) SaaS
6 7 (2.10%) OneDrive
7 5 (1.50%) Cloud Computing
7 5 (1.50%) Google Workspace
7 5 (1.50%) iPaaS
7 5 (1.50%) Power Platform
8 4 (1.20%) Dynamics 365
8 4 (1.20%) PowerApps
9 3 (0.90%) Amazon CloudWatch
9 3 (0.90%) Azure Monitor
9 3 (0.90%) Datadog
9 3 (0.90%) GCP
9 3 (0.90%) IaaS
9 3 (0.90%) PaaS
10 2 (0.60%) Nutanix
11 1 (0.30%) Slack
Communications & Networking
1 55 (16.47%) DNS
2 52 (15.57%) DHCP
3 40 (11.98%) Firewall
4 23 (6.89%) LAN
4 23 (6.89%) WAN
5 22 (6.59%) TCP/IP
6 17 (5.09%) VPN
7 12 (3.59%) Wi-Fi
8 11 (3.29%) VLAN
9 8 (2.40%) IP Telephony
10 6 (1.80%) Remote Desktop
11 5 (1.50%) 3G
11 5 (1.50%) 4G
11 5 (1.50%) ADSL
11 5 (1.50%) SAN
12 4 (1.20%) WLAN
13 3 (0.90%) SD-WAN
13 3 (0.90%) TETRA
14 2 (0.60%) Network Security
15 1 (0.30%) Softphone
Database & Business Intelligence
1 4 (1.20%) Oracle Database
2 2 (0.60%) SQL Server
3 1 (0.30%) Power BI
Development Applications
1 9 (2.69%) JIRA
2 3 (0.90%) Appcelerator Titanium
General
1 103 (30.84%) Social Skills
2 27 (8.08%) Law
3 26 (7.78%) Manufacturing
4 25 (7.49%) Automotive
5 18 (5.39%) Analytical Skills
5 18 (5.39%) Organisational Skills
6 13 (3.89%) Finance
7 9 (2.69%) Advertising
8 7 (2.10%) Documentation Skills
8 7 (2.10%) Public Sector
8 7 (2.10%) Telecoms
9 6 (1.80%) Legal
10 5 (1.50%) Marketing
11 4 (1.20%) Retail
12 3 (0.90%) Games
13 2 (0.60%) Inclusion and Diversity
14 1 (0.30%) Back Office
14 1 (0.30%) Electronics
14 1 (0.30%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.50%) EDI
Miscellaneous
1 87 (26.05%) Driving Licence
2 26 (7.78%) Onboarding
3 13 (3.89%) FMCG
4 8 (2.40%) Analytical Mindset
5 7 (2.10%) CCTV
6 6 (1.80%) Self-Motivation
7 5 (1.50%) Clustering
7 5 (1.50%) Cyber Security Posture
7 5 (1.50%) Enterprise Software
8 4 (1.20%) Smartphone
9 2 (0.60%) iPad
9 2 (0.60%) Management Information System
10 1 (0.30%) iSeries
10 1 (0.30%) NHS
10 1 (0.30%) Operational Technology
10 1 (0.30%) Security Posture
Operating Systems
1 150 (44.91%) Windows
2 63 (18.86%) Windows Server
3 26 (7.78%) Windows 10
4 23 (6.89%) Linux
5 13 (3.89%) Mac OS
6 11 (3.29%) Apple iOS
7 7 (2.10%) Windows Server 2019
8 6 (1.80%) Android
9 2 (0.60%) Unix
9 2 (0.60%) Windows 7
9 2 (0.60%) Windows Server 2012
10 1 (0.30%) Windows Server 2008
Processes & Methodologies
1 153 (45.81%) Problem-Solving
2 82 (24.55%) Customer Service
3 52 (15.57%) ITIL
4 37 (11.08%) Incident Management
5 34 (10.18%) Mentoring
6 23 (6.89%) Cybersecurity
6 23 (6.89%) ITSM
6 23 (6.89%) Network Management
7 18 (5.39%) Infrastructure Engineering
8 17 (5.09%) Data Protection
8 17 (5.09%) Logistics
9 14 (4.19%) CRM
9 14 (4.19%) Project Delivery
9 14 (4.19%) Service Desk Management
10 13 (3.89%) Project Management
11 12 (3.59%) Process Improvement
12 11 (3.29%) Critical Thinking
12 11 (3.29%) Service Management
12 11 (3.29%) Time Management
13 10 (2.99%) Collaborative Working
Programming Languages
1 8 (2.40%) SQL
2 7 (2.10%) PowerShell
3 1 (0.30%) Google Apps Script
3 1 (0.30%) Python
3 1 (0.30%) VB
3 1 (0.30%) VBA
Qualifications
1 23 (6.89%) Degree
2 20 (5.99%) Microsoft Certification
3 19 (5.69%) SC Cleared
3 19 (5.69%) Security Cleared
4 11 (3.29%) BPSS Clearance
5 7 (2.10%) CCNA
5 7 (2.10%) CCNP
5 7 (2.10%) Cisco Certification
5 7 (2.10%) MCP
5 7 (2.10%) MCSA
5 7 (2.10%) MCSE
6 6 (1.80%) ITIL Foundation Certificate
7 5 (1.50%) DBS Check
8 4 (1.20%) CompTIA Security+
9 3 (0.90%) A+ Certification
9 3 (0.90%) HND
10 2 (0.60%) Azure Certification
10 2 (0.60%) Master's Degree
10 2 (0.60%) Network+ Certification
11 1 (0.30%) MCITP
Quality Assurance & Compliance
1 11 (3.29%) Cyber Essentials
1 11 (3.29%) GDPR
2 10 (2.99%) SLA
3 9 (2.69%) ISO/IEC 27001
4 4 (1.20%) NIST
System Software
1 120 (35.93%) Active Directory
2 20 (5.99%) Hyper-V
3 10 (2.99%) VMware Infrastructure
4 5 (1.50%) Firmware
5 4 (1.20%) Docker
6 3 (0.90%) Virtual Machines
7 1 (0.30%) VMware Server
Systems Management
1 38 (11.38%) Microsoft Intune
2 5 (1.50%) Failover Clustering
3 4 (1.20%) Kubernetes
4 1 (0.30%) Single Sign-On
4 1 (0.30%) Symantec Endpoint Protection
Vendors
1 124 (37.13%) Microsoft
2 19 (5.69%) VMware
3 15 (4.49%) Cisco
4 10 (2.99%) ServiceNow
5 8 (2.40%) Google
6 7 (2.10%) Apple
6 7 (2.10%) Draytek
6 7 (2.10%) Freshdesk
6 7 (2.10%) Mitel
6 7 (2.10%) WatchGuard
7 5 (1.50%) HP
7 5 (1.50%) OpenText
7 5 (1.50%) Progress
7 5 (1.50%) Sage
7 5 (1.50%) Salesforce
7 5 (1.50%) Veeam
8 4 (1.20%) HubSpot
8 4 (1.20%) Oracle
8 4 (1.20%) QAD
8 4 (1.20%) Zoho