Period
to 12 July 2020

The median annual salary for an IT Support was £27,500 in advertised job vacancies in the Midlands during the 6 months to 12 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > Midlands
6 months to
12 Jul 2020
Same period 2019 Same period 2018
Rank 130 167 138
Rank change year-on-year +37 -29 +41
Permanent jobs requiring an IT Support 108 212 346
As % of all permanent jobs advertised in the Midlands 1.81% 1.74% 2.33%
As % of the Job Titles category 1.89% 1.81% 2.41%
Number of salaries quoted 103 201 318
Median annual salary £27,500 £26,000 £25,000
Median salary % change year-on-year +5.77% +4.00% +4.17%
10th Percentile £19,500 £19,750 £18,500
90th Percentile £37,500 £36,000 £33,900
England median annual salary £29,000 £27,500 £27,500
% change year-on-year +5.45% - +3.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 5,716 11,709 14,362
% of permanent IT jobs with a recognized job title 95.78% 96.22% 96.70%
Number of salaries quoted 4,729 9,174 11,458
Median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £68,750 £67,500 £65,000
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 12 July 2020.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 12 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +36 75 £27,500 +5.77% 8
East Midlands +20 33 £26,000 +1.96% 8
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 12 July 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 74 (68.52%) Windows
2 53 (49.07%) Microsoft
3 45 (41.67%) Active Directory
4 43 (39.81%) Office 365
4 43 (39.81%) Windows Server
5 38 (35.19%) VMware
6 28 (25.93%) DNS
6 28 (25.93%) ITIL
7 27 (25.00%) VMware Infrastructure
8 26 (24.07%) Windows 10
8 26 (24.07%) Cisco
9 21 (19.44%) SLA
10 20 (18.52%) Windows Server 2012
11 19 (17.59%) Citrix
11 19 (17.59%) Microsoft Office
11 19 (17.59%) Windows Server 2016
12 18 (16.67%) SQL
12 18 (16.67%) Firewall
13 17 (15.74%) DHCP
14 16 (14.81%) Hyper-V
15 15 (13.89%) Windows 7
15 15 (13.89%) MS Exchange
16 13 (12.04%) Security Cleared
17 12 (11.11%) SCOM
17 12 (11.11%) Data Centre
17 12 (11.11%) Linux
17 12 (11.11%) Juniper
17 12 (11.11%) Problem-Solving
18 11 (10.19%) Cisco Prime
18 11 (10.19%) Internet

IT Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (13.89%) MS Exchange
2 8 (7.41%) Exchange Server 2010
2 8 (7.41%) Exchange Server 2013
3 5 (4.63%) SharePoint
4 2 (1.85%) Tomcat
Applications
1 19 (17.59%) Microsoft Office
2 4 (3.70%) Microsoft Excel
3 1 (0.93%) Microsoft Project
3 1 (0.93%) MS Visio
Business Applications
1 6 (5.56%) Dynamics NAV
2 1 (0.93%) Workfront
Cloud Services
1 43 (39.81%) Office 365
2 7 (6.48%) Azure
3 6 (5.56%) SaaS
4 5 (4.63%) AWS
5 2 (1.85%) Azure Active Directory
5 2 (1.85%) Power Platform
6 1 (0.93%) Mimecast
6 1 (0.93%) OneDrive
6 1 (0.93%) PowerApps
6 1 (0.93%) SuccessFactors
6 1 (0.93%) Yammer
Communications & Networking
1 28 (25.93%) DNS
2 18 (16.67%) Firewall
3 17 (15.74%) DHCP
4 11 (10.19%) Internet
4 11 (10.19%) TCP/IP
5 10 (9.26%) LAN
6 6 (5.56%) WAN
7 4 (3.70%) Cisco ASA
7 4 (3.70%) NetScaler
7 4 (3.70%) Network Security
8 3 (2.78%) VoIP
8 3 (2.78%) VPN
8 3 (2.78%) Wireless
9 2 (1.85%) ADSL
9 2 (1.85%) Remote Desktop
9 2 (1.85%) SAN
9 2 (1.85%) VLAN
10 1 (0.93%) Skype
Database & Business Intelligence
1 7 (6.48%) SQL Server
2 4 (3.70%) MySQL
3 3 (2.78%) Informix
3 3 (2.78%) Relational Database
4 1 (0.93%) Power BI
Development Applications
1 4 (3.70%) Bazaar
2 3 (2.78%) JIRA
3 1 (0.93%) Rational DOORS
3 1 (0.93%) Rational Team Concert
General
1 11 (10.19%) Telecoms
2 7 (6.48%) Marketing
3 4 (3.70%) Finance
3 4 (3.70%) Manufacturing
3 4 (3.70%) Retail
4 3 (2.78%) Law
5 2 (1.85%) Dutch Language
5 2 (1.85%) Public Sector
6 1 (0.93%) Automotive
6 1 (0.93%) Back Office
6 1 (0.93%) French Language
6 1 (0.93%) German Language
6 1 (0.93%) Portuguese Language
6 1 (0.93%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (5.56%) Web Services
2 2 (1.85%) .NET
3 1 (0.93%) EDI
3 1 (0.93%) ODBC
Miscellaneous
1 12 (11.11%) Data Centre
2 10 (9.26%) Driving Licence
3 9 (8.33%) Self-Motivation
4 7 (6.48%) FMCG
5 5 (4.63%) Social Media
6 4 (3.70%) Analytical Skills
7 2 (1.85%) CCTV
7 2 (1.85%) EPoS
7 2 (1.85%) Smartphone
7 2 (1.85%) Virtual Team
8 1 (0.93%) Client/Server
8 1 (0.93%) Management Information System
8 1 (0.93%) Replication
8 1 (0.93%) SCADA
Operating Systems
1 74 (68.52%) Windows
2 43 (39.81%) Windows Server
3 26 (24.07%) Windows 10
4 20 (18.52%) Windows Server 2012
5 19 (17.59%) Windows Server 2016
6 15 (13.89%) Windows 7
7 12 (11.11%) Linux
8 10 (9.26%) Windows Server 2008
9 6 (5.56%) Windows Server 2019
10 4 (3.70%) Android
10 4 (3.70%) CentOS
11 2 (1.85%) HPUX
11 2 (1.85%) Red Hat Enterprise Linux
11 2 (1.85%) Windows 8
12 1 (0.93%) Apple iOS
12 1 (0.93%) Mac OS
12 1 (0.93%) Unix
Processes & Methodologies
1 28 (25.93%) ITIL
2 12 (11.11%) Problem-Solving
3 7 (6.48%) Root Cause Analysis
4 6 (5.56%) Project Management
5 5 (4.63%) Agile Software Development
6 4 (3.70%) Capacity Planning
6 4 (3.70%) Change Management
6 4 (3.70%) Data Privacy
6 4 (3.70%) ERP
6 4 (3.70%) Line Management
6 4 (3.70%) Performance Monitoring
6 4 (3.70%) Project Delivery
6 4 (3.70%) Service Management
6 4 (3.70%) Statistics
7 3 (2.78%) IT Strategy
7 3 (2.78%) Security Patching
7 3 (2.78%) Server Building
7 3 (2.78%) Server Management
7 3 (2.78%) Service Delivery
7 3 (2.78%) Stakeholder Management
Programming Languages
1 18 (16.67%) SQL
2 9 (8.33%) PowerShell
3 3 (2.78%) PHP
4 2 (1.85%) Bash Shell
4 2 (1.85%) Python
Qualifications
1 13 (12.04%) Security Cleared
2 11 (10.19%) SC Cleared
3 3 (2.78%) DBS Check
4 2 (1.85%) CompTIA Security+
4 2 (1.85%) Degree
4 2 (1.85%) ITIL Certification
4 2 (1.85%) MCSE
4 2 (1.85%) Microsoft Certification
4 2 (1.85%) Network+ Certification
5 1 (0.93%) BPSS Clearance
5 1 (0.93%) ITIL Foundation Certificate
5 1 (0.93%) MCSA
Quality Assurance & Compliance
1 21 (19.44%) SLA
2 4 (3.70%) GDPR
3 2 (1.85%) ISO/IEC 27001
4 1 (0.93%) ISO 9001
System Software
1 45 (41.67%) Active Directory
2 27 (25.00%) VMware Infrastructure
3 16 (14.81%) Hyper-V
4 4 (3.70%) XenApp
5 3 (2.78%) Microsoft Virtual Server
5 3 (2.78%) Virtual Servers
6 2 (1.85%) Firmware
6 2 (1.85%) VMware ESXi
6 2 (1.85%) XenDesktop
7 1 (0.93%) BitLocker
7 1 (0.93%) Terminal Services
7 1 (0.93%) vSphere
Systems Management
1 12 (11.11%) SCOM
2 11 (10.19%) Cisco Prime
2 11 (10.19%) McAfee ePO
2 11 (10.19%) SCCM
3 10 (9.26%) WSUS
4 2 (1.85%) Backup Exec
4 2 (1.85%) Norton AntiVirus
4 2 (1.85%) ZABBIX
5 1 (0.93%) Clonezilla
5 1 (0.93%) Microsoft Intune
5 1 (0.93%) PaperCut
5 1 (0.93%) SafeCom
Vendors
1 53 (49.07%) Microsoft
2 38 (35.19%) VMware
3 26 (24.07%) Cisco
4 19 (17.59%) Citrix
5 12 (11.11%) Juniper
6 11 (10.19%) McAfee
6 11 (10.19%) SolarWinds
7 9 (8.33%) Dell
7 9 (8.33%) Veeam
8 8 (7.41%) BT
8 8 (7.41%) Fujitsu
9 5 (4.63%) Apple
10 4 (3.70%) Palo Alto
10 4 (3.70%) ServiceNow
10 4 (3.70%) Symantec
11 3 (2.78%) HP
11 3 (2.78%) Oracle
11 3 (2.78%) Salesforce.com
12 2 (1.85%) Adobe
12 2 (1.85%) Red Hat