Period
to 18 November 2019

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the Midlands during the 6 months to 18 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > Midlands
6 months to
18 Nov 2019
Same period 2018 Same period 2017
Rank 140 164 170
Rank change year-on-year +24 +6 -18
Permanent jobs requiring an IT Support 247 245 284
As % of all permanent IT jobs advertised in the Midlands 2.18% 1.88% 1.86%
As % of the Job Titles category 2.26% 1.95% 1.92%
Number of salaries quoted 222 217 251
Midlands median annual salary £26,000 £26,000 £24,000
Median salary % change year-on-year - +8.33% +2.13%
10th Percentile £19,500 £19,000 £18,000
90th Percentile £33,750 £36,300 £37,500
England median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 10,914 12,558 14,810
% of permanent IT jobs with a recognized job title 96.50% 96.38% 96.75%
Number of salaries quoted 9,015 9,779 12,236
Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,750 £23,750
90th Percentile £70,000 £67,500 £62,500
England median annual salary £52,364 £50,000 £50,000
% change year-on-year +4.73% - +5.26%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

The salary distribution of IT jobs citing IT Support in the Midlands over the 6 months to 18 November 2019.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 18 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +40 158 £25,000 -3.85% 81
East Midlands +10 89 £27,500 +10.00% 53
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 18 November 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 162 (65.59%) Windows
2 114 (46.15%) Active Directory
3 112 (45.34%) Microsoft
4 89 (36.03%) Office 365
5 78 (31.58%) Windows Server
6 74 (29.96%) LAN
7 69 (27.94%) VMware
8 66 (26.72%) WAN
9 64 (25.91%) Microsoft Office
10 61 (24.70%) Problem-Solving
11 58 (23.48%) Firewall
11 58 (23.48%) Windows 10
12 54 (21.86%) VMware Infrastructure
13 47 (19.03%) ITIL
14 43 (17.41%) MS Exchange
15 41 (16.60%) Linux
16 39 (15.79%) Windows Server 2008
17 35 (14.17%) Hyper-V
17 35 (14.17%) Windows Server 2012
17 35 (14.17%) Windows 7
18 34 (13.77%) DNS
19 33 (13.36%) SLA
20 32 (12.96%) DHCP
21 31 (12.55%) Cisco
21 31 (12.55%) SCCM
22 29 (11.74%) Wireless
22 29 (11.74%) Change Management
23 22 (8.91%) Retail
23 22 (8.91%) VPN
23 22 (8.91%) SQL

IT Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (17.41%) MS Exchange
2 17 (6.88%) Exchange Server 2013
3 12 (4.86%) Exchange Server 2010
4 9 (3.64%) SharePoint
5 3 (1.21%) Skype for Business
6 1 (0.40%) IIS
Applications
1 64 (25.91%) Microsoft Office
2 4 (1.62%) Microsoft Excel
3 1 (0.40%) Adobe Creative Suite
3 1 (0.40%) AutoCAD
3 1 (0.40%) Autodesk Inventor
3 1 (0.40%) Microsoft PowerPoint
Business Applications
1 3 (1.21%) Remedy ITSM
2 2 (0.81%) Magento
3 1 (0.40%) SAP Business One
Cloud Services
1 89 (36.03%) Office 365
2 14 (5.67%) Azure
3 6 (2.43%) AWS
3 6 (2.43%) G Suite
4 2 (0.81%) Cloud Computing
4 2 (0.81%) Dynamics 365
4 2 (0.81%) OneDrive
5 1 (0.40%) Power Platform
Communications & Networking
1 74 (29.96%) LAN
2 66 (26.72%) WAN
3 58 (23.48%) Firewall
4 34 (13.77%) DNS
5 32 (12.96%) DHCP
6 29 (11.74%) Wireless
7 22 (8.91%) VPN
8 18 (7.29%) TCP/IP
8 18 (7.29%) WLAN
9 14 (5.67%) VoIP
10 13 (5.26%) VLAN
11 9 (3.64%) Internet
12 7 (2.83%) Intranet
12 7 (2.83%) Unified Communications
13 6 (2.43%) Wi-Fi
14 4 (1.62%) Skype
15 3 (1.21%) NAS
15 3 (1.21%) SMS
16 2 (0.81%) Remote Desktop
17 1 (0.40%) Fibre Channel
Database & Business Intelligence
1 19 (7.69%) SQL Server
2 1 (0.40%) Crystal Reports
2 1 (0.40%) Data Warehouse
2 1 (0.40%) DB2
2 1 (0.40%) MySQL
2 1 (0.40%) Power BI
Development Applications
1 1 (0.40%) Eclipse
1 1 (0.40%) Visual Studio
General
1 22 (8.91%) Retail
2 21 (8.50%) Finance
3 20 (8.10%) Telecoms
4 9 (3.64%) Automotive
5 7 (2.83%) Manufacturing
5 7 (2.83%) Public Sector
6 6 (2.43%) French Language
7 3 (1.21%) Financial Institution
7 3 (1.21%) Games
7 3 (1.21%) German Language
7 3 (1.21%) Local Government
8 1 (0.40%) Dutch Language
8 1 (0.40%) Legal
8 1 (0.40%) Marketing
8 1 (0.40%) Portuguese Language
8 1 (0.40%) Social Housing
8 1 (0.40%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (2.02%) Web Services
2 3 (1.21%) .NET
2 3 (1.21%) HTML
3 2 (0.81%) Velocity
Miscellaneous
1 21 (8.50%) Analytical Skills
2 15 (6.07%) Driving Licence
3 13 (5.26%) User Experience
4 11 (4.45%) CCTV
4 11 (4.45%) Self-Motivation
5 8 (3.24%) Client/Server
6 7 (2.83%) Handset
6 7 (2.83%) Smartphone
7 6 (2.43%) iPhone
8 5 (2.02%) Data Centre
9 4 (1.62%) FMCG
9 4 (1.62%) iPad
9 4 (1.62%) Management Information System
9 4 (1.62%) NHS
10 3 (1.21%) CMDB
11 2 (0.81%) Enterprise Software
11 2 (0.81%) Replication
12 1 (0.40%) Enterprise Storage
12 1 (0.40%) Hybrid Cloud
12 1 (0.40%) Private Cloud
Operating Systems
1 162 (65.59%) Windows
2 78 (31.58%) Windows Server
3 58 (23.48%) Windows 10
4 41 (16.60%) Linux
5 39 (15.79%) Windows Server 2008
6 35 (14.17%) Windows 7
6 35 (14.17%) Windows Server 2012
7 16 (6.48%) Unix
8 13 (5.26%) Windows 8
9 12 (4.86%) Windows Server 2003
10 10 (4.05%) Android
11 8 (3.24%) Red Hat Enterprise Linux
12 6 (2.43%) Apple iOS
13 4 (1.62%) Mac OS X
14 3 (1.21%) Mac OS
15 2 (0.81%) Windows XP
16 1 (0.40%) CentOS
16 1 (0.40%) HPUX
16 1 (0.40%) Solaris
16 1 (0.40%) Windows Mobile
Processes & Methodologies
1 61 (24.70%) Problem-Solving
2 47 (19.03%) ITIL
3 29 (11.74%) Change Management
4 19 (7.69%) Project Management
5 18 (7.29%) Asset Management
6 17 (6.88%) Incident Management
7 15 (6.07%) Break/Fix
7 15 (6.07%) Continuous Improvement
7 15 (6.07%) Mentoring
8 14 (5.67%) Service Delivery
9 12 (4.86%) Server Management
10 11 (4.45%) ITIL V3
10 11 (4.45%) ITSM
10 11 (4.45%) Problem Management
10 11 (4.45%) Service Management
11 9 (3.64%) Facilities Management
11 9 (3.64%) Preventative Maintenance
12 8 (3.24%) Root Cause Analysis
12 8 (3.24%) Software License Management
12 8 (3.24%) Time Management
Programming Languages
1 22 (8.91%) SQL
2 11 (4.45%) PowerShell
3 6 (2.43%) VB
4 5 (2.02%) VBA
5 3 (1.21%) Java
6 1 (0.40%) C
6 1 (0.40%) C#
6 1 (0.40%) JavaScript
6 1 (0.40%) Python
6 1 (0.40%) VB.NET
6 1 (0.40%) VBScript
Qualifications
1 17 (6.88%) Microsoft Certification
2 13 (5.26%) MCP
2 13 (5.26%) MCSE
3 12 (4.86%) DBS Check
3 12 (4.86%) MCSA
4 7 (2.83%) ITIL Certification
5 6 (2.43%) Cisco Certification
6 5 (2.02%) CCNA
7 4 (1.62%) Security Cleared
8 3 (1.21%) Degree
8 3 (1.21%) HND
9 2 (0.81%) NVQ Level 3
9 2 (0.81%) SC Cleared
10 1 (0.40%) A+ Certification
10 1 (0.40%) CCVP
10 1 (0.40%) HNC
10 1 (0.40%) MCDST
10 1 (0.40%) MCITP
10 1 (0.40%) MCTS
10 1 (0.40%) MOS
Quality Assurance & Compliance
1 33 (13.36%) SLA
2 10 (4.05%) ISO/IEC 27001
3 9 (3.64%) ISO 9001
4 1 (0.40%) GDPR
4 1 (0.40%) ISO/IEC 20000
4 1 (0.40%) PMO
System Software
1 114 (46.15%) Active Directory
2 54 (21.86%) VMware Infrastructure
3 35 (14.17%) Hyper-V
4 13 (5.26%) Virtual Machines
5 11 (4.45%) Virtual Servers
5 11 (4.45%) VMware ESXi
6 5 (2.02%) Firmware
6 5 (2.02%) Microsoft Virtual Server
7 4 (1.62%) XenApp
8 3 (1.21%) vSphere
8 3 (1.21%) XenDesktop
9 2 (0.81%) Microsoft App-V
Systems Management
1 31 (12.55%) SCCM
2 8 (3.24%) Forefront Identity Manager
3 6 (2.43%) WSUS
4 5 (2.02%) Norton AntiVirus
5 4 (1.62%) Backup Exec
5 4 (1.62%) Microsoft Intune
6 3 (1.21%) AirWatch
6 3 (1.21%) McAfee ePO
7 2 (0.81%) Jamf Pro
8 1 (0.40%) Icinga
8 1 (0.40%) Microsoft Clustering
8 1 (0.40%) Netcool
8 1 (0.40%) OpenView
8 1 (0.40%) SCOM
Vendors
1 112 (45.34%) Microsoft
2 69 (27.94%) VMware
3 31 (12.55%) Cisco
4 21 (8.50%) Citrix
5 19 (7.69%) Apple
6 10 (4.05%) HP
7 9 (3.64%) Red Hat
8 8 (3.24%) Barracuda Networks
8 8 (3.24%) Symantec
8 8 (3.24%) Veeam
9 7 (2.83%) McAfee
9 7 (2.83%) NetApp
10 6 (2.43%) CommVault
10 6 (2.43%) Dell
11 5 (2.02%) Avaya
11 5 (2.02%) Oracle
12 4 (1.62%) Samsung
13 3 (1.21%) 3PAR
13 3 (1.21%) Becrypt
13 3 (1.21%) Remedy