Period
to 27 November 2021

The median annual salary for an IT Support was £27,000 in advertised job vacancies in the Midlands during the 6 months to 27 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > Midlands
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 129 131 137
Rank change year-on-year +2 +6 +29
Permanent jobs requiring an IT Support 260 88 247
As % of all permanent jobs advertised in the Midlands 2.42% 1.89% 2.19%
As % of the Job Titles category 2.60% 1.99% 2.27%
Number of salaries quoted 217 82 216
10th Percentile £20,250 £19,000 £19,625
25th Percentile £21,875 £21,063 £22,750
Median annual salary (50th Percentile) £27,000 £25,000 £26,500
Median % change year-on-year +8.00% -5.66% +3.92%
75th Percentile £33,000 £33,272 £31,000
90th Percentile £38,750 £37,950 £35,625
England median annual salary £28,500 £28,500 £27,500
% change year-on-year - +3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 10,003 4,425 10,862
% of permanent IT jobs with a recognized job title 93.07% 95.26% 96.49%
Number of salaries quoted 7,442 3,645 9,116
10th Percentile £27,750 £27,500 £26,250
25th Percentile £36,250 £35,000 £32,500
Median annual salary (50th Percentile) £50,000 £45,000 £45,000
Median % change year-on-year +11.11% - +5.88%
75th Percentile £62,500 £57,500 £56,250
90th Percentile £77,500 £68,607 £70,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 27 November 2021.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 27 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -31 145 £27,500 +10.00% 66
East Midlands +11 115 £25,000 +1.01% 62
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 27 November 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 157 (60.38%) Windows
2 155 (59.62%) Microsoft
3 138 (53.08%) Active Directory
4 137 (52.69%) Microsoft 365
5 127 (48.85%) Social Skills
6 89 (34.23%) Windows 10
7 83 (31.92%) Windows Server
8 76 (29.23%) Problem-Solving
9 63 (24.23%) SLA
10 61 (23.46%) Microsoft Office
11 56 (21.54%) VMware
12 55 (21.15%) Azure
13 49 (18.85%) DNS
13 49 (18.85%) DHCP
14 41 (15.77%) VMware Infrastructure
14 41 (15.77%) Hyper-V
15 36 (13.85%) Cisco
16 32 (12.31%) Windows Server 2012
16 32 (12.31%) Driving Licence
16 32 (12.31%) Self-Motivation
17 31 (11.92%) Windows 7
17 31 (11.92%) MS Exchange
17 31 (11.92%) SharePoint
17 31 (11.92%) Citrix
18 30 (11.54%) ITIL
19 29 (11.15%) Manufacturing
20 28 (10.77%) SQL Server
20 28 (10.77%) LAN
21 27 (10.38%) TCP/IP
21 27 (10.38%) WAN

IT Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (11.92%) MS Exchange
1 31 (11.92%) SharePoint
2 4 (1.54%) Skype for Business
3 3 (1.15%) Exchange Server 2013
4 2 (0.77%) Exchange Server 2003
4 2 (0.77%) Exchange Server 2007
4 2 (0.77%) Exchange Server 2010
4 2 (0.77%) IIS
Applications
1 61 (23.46%) Microsoft Office
2 9 (3.46%) Microsoft Excel
3 1 (0.38%) Microsoft PowerPoint
Business Applications
1 6 (2.31%) SAP Business One
2 1 (0.38%) Dynamics CRM
2 1 (0.38%) Dynamics NAV
2 1 (0.38%) Salesforce.com CRM
Cloud Services
1 137 (52.69%) Microsoft 365
2 55 (21.15%) Azure
3 14 (5.38%) Power Platform
4 4 (1.54%) Azure Active Directory
4 4 (1.54%) Google Workspace
5 3 (1.15%) AWS
5 3 (1.15%) GCP
5 3 (1.15%) SaaS
6 2 (0.77%) OneDrive
7 1 (0.38%) Dynamics 365
Communications & Networking
1 49 (18.85%) DHCP
1 49 (18.85%) DNS
2 28 (10.77%) LAN
3 27 (10.38%) TCP/IP
3 27 (10.38%) WAN
4 22 (8.46%) Firewall
5 16 (6.15%) Wireless
6 11 (4.23%) VPN
7 7 (2.69%) Internet
7 7 (2.69%) Remote Desktop
7 7 (2.69%) VoIP
7 7 (2.69%) Wi-Fi
7 7 (2.69%) WLAN
8 6 (2.31%) SMS
9 5 (1.92%) 3G
9 5 (1.92%) 4G
9 5 (1.92%) ADSL
9 5 (1.92%) Skype
10 4 (1.54%) Cisco IOS
10 4 (1.54%) SD-WAN
Database & Business Intelligence
1 28 (10.77%) SQL Server
2 14 (5.38%) Power BI
3 3 (1.15%) SAP HANA
4 1 (0.38%) Relational Database
Development Applications
1 1 (0.38%) Browser DevTools
1 1 (0.38%) JIRA
General
1 127 (48.85%) Social Skills
2 29 (11.15%) Manufacturing
3 15 (5.77%) Finance
4 11 (4.23%) Back Office
4 11 (4.23%) Law
5 9 (3.46%) Public Sector
6 7 (2.69%) Analytical Skills
6 7 (2.69%) Banking
6 7 (2.69%) Retail
6 7 (2.69%) Telecoms
7 6 (2.31%) Presentation Skills
8 2 (0.77%) Marketing
9 1 (0.38%) Automotive
9 1 (0.38%) Documentation Skills
9 1 (0.38%) French Language
9 1 (0.38%) German Language
9 1 (0.38%) Local Government
9 1 (0.38%) Organisational Skills
Libraries, Frameworks & Software Standards
1 1 (0.38%) EDI
Miscellaneous
1 32 (12.31%) Driving Licence
1 32 (12.31%) Self-Motivation
2 7 (2.69%) FMCG
2 7 (2.69%) Smartphone
3 6 (2.31%) Fat Client
3 6 (2.31%) Thin Client
4 4 (1.54%) Management Information System
4 4 (1.54%) Private Cloud
5 2 (0.77%) CCTV
5 2 (0.77%) Data Protection Act
5 2 (0.77%) iPad
5 2 (0.77%) iPhone
5 2 (0.77%) Replication
5 2 (0.77%) Social Media
6 1 (0.38%) AS400
6 1 (0.38%) Client/Server
6 1 (0.38%) Data Centre
6 1 (0.38%) iSeries
6 1 (0.38%) NHS
6 1 (0.38%) Video Conferencing
Operating Systems
1 157 (60.38%) Windows
2 89 (34.23%) Windows 10
3 83 (31.92%) Windows Server
4 32 (12.31%) Windows Server 2012
5 31 (11.92%) Windows 7
6 24 (9.23%) Windows Server 2008
6 24 (9.23%) Windows Server 2019
7 20 (7.69%) Windows Server 2016
8 14 (5.38%) Windows XP
9 10 (3.85%) Android
10 6 (2.31%) Linux
11 5 (1.92%) Apple iOS
12 3 (1.15%) CentOS
12 3 (1.15%) Mac OS
12 3 (1.15%) Windows 8
13 2 (0.77%) Windows 2000 Server
13 2 (0.77%) Windows Server 2003
14 1 (0.38%) Red Hat Enterprise Linux
Processes & Methodologies
1 76 (29.23%) Problem-Solving
2 30 (11.54%) ITIL
3 22 (8.46%) ERP
4 12 (4.62%) Disaster Recovery
4 12 (4.62%) Incident Management
4 12 (4.62%) Network Management
5 11 (4.23%) Continuous Improvement
5 11 (4.23%) Project Management
6 10 (3.85%) Asset Management
7 9 (3.46%) Logistics
7 9 (3.46%) Migration
8 8 (3.08%) IT Strategy
8 8 (3.08%) Service Delivery
8 8 (3.08%) Time Management
9 7 (2.69%) Mentoring
10 6 (2.31%) Break/Fix
10 6 (2.31%) Change Management
10 6 (2.31%) Coaching
10 6 (2.31%) CRM
10 6 (2.31%) Vulnerability Management
Programming Languages
1 25 (9.62%) SQL
2 6 (2.31%) PowerShell
3 1 (0.38%) C
3 1 (0.38%) Shell Script
3 1 (0.38%) VBA
Qualifications
1 19 (7.31%) Microsoft Certification
2 16 (6.15%) Degree
3 10 (3.85%) MCITP
4 9 (3.46%) MCP
5 8 (3.08%) Citrix Certification
6 6 (2.31%) A+ Certification
6 6 (2.31%) MCSE
7 2 (0.77%) CompTIA Security+
7 2 (0.77%) ITIL Foundation Certificate
7 2 (0.77%) Network+ Certification
8 1 (0.38%) CCNA
8 1 (0.38%) Cisco Certification
8 1 (0.38%) Computer Science Degree
8 1 (0.38%) Master's Degree
8 1 (0.38%) MCSA
8 1 (0.38%) SC Cleared
8 1 (0.38%) Security Cleared
8 1 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 63 (24.23%) SLA
2 12 (4.62%) Sarbanes-Oxley
3 2 (0.77%) Cyber Essentials
3 2 (0.77%) ISO 9001
3 2 (0.77%) ISO/IEC 27001
4 1 (0.38%) Accessibility
System Software
1 138 (53.08%) Active Directory
2 41 (15.77%) Hyper-V
2 41 (15.77%) VMware Infrastructure
3 21 (8.08%) XenApp
4 15 (5.77%) XenDesktop
5 10 (3.85%) vSphere
6 4 (1.54%) Virtual Machines
6 4 (1.54%) VMware Server
7 2 (0.77%) VMware ESXi
Systems Management
1 13 (5.00%) SCCM
2 11 (4.23%) WSUS
3 9 (3.46%) Microsoft Intune
4 6 (2.31%) FortiGate
5 5 (1.92%) SCOM
6 2 (0.77%) Jamf Pro
6 2 (0.77%) Microsoft Data Protection Manager
7 1 (0.38%) Active Directory Federation Services
7 1 (0.38%) AirWatch
7 1 (0.38%) Cisco Prime
7 1 (0.38%) McAfee ePO
7 1 (0.38%) Norton AntiVirus
7 1 (0.38%) SCDPM
Vendors
1 155 (59.62%) Microsoft
2 56 (21.54%) VMware
3 36 (13.85%) Cisco
4 31 (11.92%) Citrix
5 18 (6.92%) Veeam
6 13 (5.00%) Apple
6 13 (5.00%) Dell
7 12 (4.62%) Acronis
7 12 (4.62%) JD Edwards
7 12 (4.62%) MAPICS
8 11 (4.23%) SolarWinds
9 10 (3.85%) SAP
10 7 (2.69%) Google
11 6 (2.31%) HP
12 5 (1.92%) Meraki
13 4 (1.54%) Dell KACE
13 4 (1.54%) Huawei
13 4 (1.54%) ServiceNow
13 4 (1.54%) Siemens
13 4 (1.54%) Sophos