IT Support Job Trends in the Midlands

IT Support
England > Midlands

The median IT Support salary in the Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 6 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Oct 2026
Same period 2025 Same period 2024
Rank 49 40 61
Rank change year-on-year -9 +21 +38
Permanent jobs requiring an IT Support 435 313 345
As % of all permanent jobs in the Midlands 2.76% 5.55% 3.62%
As % of the Job Titles category 2.98% 5.98% 3.82%
Number of salaries quoted 356 302 176
10th Percentile £24,500 £21,500 £12,000
25th Percentile £26,750 £25,750 £19,500
Median annual salary (50th Percentile) £30,000 £29,000 £28,000
Median % change year-on-year +3.45% +3.57% +1.82%
75th Percentile £35,000 £37,500 £33,750
90th Percentile £42,500 £42,500 £37,250
England median annual salary £32,500 £31,500 £30,000
% change year-on-year +3.17% +5.00% -7.69%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 14,584 5,234 9,037
% of permanent jobs with a recognized job title 92.57% 92.80% 94.83%
Number of salaries quoted 10,159 3,180 4,741
10th Percentile £30,000 £27,000 £28,750
25th Percentile £40,000 £31,750 £36,000
Median annual salary (50th Percentile) £50,000 £45,000 £50,000
Median % change year-on-year +11.11% -10.00% -
75th Percentile £65,000 £62,500 £65,000
90th Percentile £80,000 £77,500 £77,500
England median annual salary £59,500 £55,000 £55,000
% change year-on-year +8.18% - -8.33%

IT Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

IT Support job vacancy trend in the Midlands

IT Support
Salary Trend in the Midlands

Salary distribution trend for IT Support job vacancies in the Midlands.

Salary distribution trend for IT Support job vacancies in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 6 October 2026.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 6 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +5 225 £30,000 +3.45% 36
West Midlands -12 210 £30,000 +1.69% 51
IT Support
England

IT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 6 October 2026, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 216 (49.66%) Microsoft
2 209 (48.05%) Microsoft 365
3 193 (44.37%) Windows
4 160 (36.78%) Problem-Solving
5 148 (34.02%) Active Directory
6 110 (25.29%) Customer Service
7 96 (22.07%) Azure
8 84 (19.31%) Entra ID
9 82 (18.85%) Windows Server
10 75 (17.24%) DNS
11 69 (15.86%) DHCP
12 62 (14.25%) Continuous Improvement
13 52 (11.95%) Hyper-V
13 52 (11.95%) ITSM
13 52 (11.95%) Microsoft Intune
14 51 (11.72%) Cybersecurity
15 50 (11.49%) Firewall
16 46 (10.57%) Disaster Recovery
16 46 (10.57%) Service Delivery
16 46 (10.57%) TCP/IP
17 45 (10.34%) VPN
18 44 (10.11%) Microsoft Exchange
19 42 (9.66%) ERP
20 40 (9.20%) Service Management
21 39 (8.97%) SharePoint
21 39 (8.97%) Windows 10
22 35 (8.05%) ITIL
22 35 (8.05%) VMware
23 34 (7.82%) Business Continuity
24 32 (7.36%) Degree

IT Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 44 (10.11%) Microsoft Exchange
2 39 (8.97%) SharePoint
3 2 (0.46%) IIS
Applications
1 29 (6.67%) Microsoft Office
2 21 (4.83%) Microsoft Excel
3 3 (0.69%) Microsoft PowerPoint
4 2 (0.46%) Photoshop
Business Applications
1 10 (2.30%) SAP Business One
2 5 (1.15%) Dynamics CRM
2 5 (1.15%) JDE EnterpriseOne
3 3 (0.69%) Line 50
Cloud Services
1 209 (48.05%) Microsoft 365
2 96 (22.07%) Azure
3 84 (19.31%) Entra ID
4 28 (6.44%) Cloud Computing
5 21 (4.83%) Google Workspace
6 16 (3.68%) OneDrive
7 11 (2.53%) AWS
8 5 (1.15%) Power Automate
8 5 (1.15%) Power Platform
9 2 (0.46%) Azure Sentinel
9 2 (0.46%) Microsoft Copilot
9 2 (0.46%) PowerApps
10 1 (0.23%) Azure Stack
10 1 (0.23%) Mimecast
10 1 (0.23%) SaaS
Communications & Networking
1 75 (17.24%) DNS
2 69 (15.86%) DHCP
3 50 (11.49%) Firewall
4 46 (10.57%) TCP/IP
5 45 (10.34%) VPN
6 25 (5.75%) VLAN
7 22 (5.06%) Wi-Fi
8 19 (4.37%) LAN
9 16 (3.68%) VoIP
9 16 (3.68%) Wireless
10 15 (3.45%) WAN
11 12 (2.76%) Network Security
12 11 (2.53%) IP Telephony
13 8 (1.84%) Internet
14 4 (0.92%) Remote Desktop
15 2 (0.46%) SAN
16 1 (0.23%) Structured Cabling
16 1 (0.23%) Value-Added Service
Database & Business Intelligence
1 13 (2.99%) SQL Server
2 3 (0.69%) FileMaker
3 2 (0.46%) MySQL
4 1 (0.23%) Oracle Database
Development Applications
1 10 (2.30%) JIRA
2 4 (0.92%) VersionOne
3 1 (0.23%) Carbide.c++
3 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 182 (41.84%) Social Skills
2 29 (6.67%) Manufacturing
3 28 (6.44%) Organisational Skills
4 23 (5.29%) Analytical Skills
5 20 (4.60%) Telecoms
6 18 (4.14%) Finance
7 13 (2.99%) Retail
8 10 (2.30%) Local Government
9 7 (1.61%) Military
10 6 (1.38%) Advertising
11 5 (1.15%) Law
11 5 (1.15%) Legal
11 5 (1.15%) Public Sector
12 3 (0.69%) Aviation
12 3 (0.69%) Inclusion and Diversity
13 2 (0.46%) Aerospace
13 2 (0.46%) Games
14 1 (0.23%) Documentation Skills
Libraries, Frameworks & Software Standards
1 5 (1.15%) CSS
1 5 (1.15%) HTML
2 2 (0.46%) JSON
3 1 (0.23%) .NET
3 1 (0.23%) .NET Framework
Miscellaneous
1 83 (19.08%) Driving Licence
2 38 (8.74%) Onboarding
3 19 (4.37%) Self-Motivation
4 18 (4.14%) CCTV
5 11 (2.53%) NHS
6 6 (1.38%) Enterprise Software
7 5 (1.15%) Management Information System
8 3 (0.69%) Video Conferencing
9 2 (0.46%) Analytical Mindset
9 2 (0.46%) Cyber Threat
9 2 (0.46%) Replication
9 2 (0.46%) Social Media
10 1 (0.23%) Clustering
10 1 (0.23%) Educational Technology
10 1 (0.23%) FMCG
10 1 (0.23%) IoT
10 1 (0.23%) Operational Technology
Operating Systems
1 193 (44.37%) Windows
2 82 (18.85%) Windows Server
3 39 (8.97%) Windows 10
4 26 (5.98%) Linux
5 17 (3.91%) Mac OS
6 7 (1.61%) Apple iOS
7 6 (1.38%) Android
8 4 (0.92%) Unix
9 3 (0.69%) Windows Server 2012
10 2 (0.46%) Windows Server 2016
11 1 (0.23%) Mac OS X
Processes & Methodologies
1 160 (36.78%) Problem-Solving
2 110 (25.29%) Customer Service
3 62 (14.25%) Continuous Improvement
4 52 (11.95%) ITSM
5 51 (11.72%) Cybersecurity
6 46 (10.57%) Disaster Recovery
6 46 (10.57%) Service Delivery
7 42 (9.66%) ERP
8 40 (9.20%) Service Management
9 35 (8.05%) ITIL
10 34 (7.82%) Business Continuity
11 31 (7.13%) Mentoring
12 29 (6.67%) Cloud Security
13 22 (5.06%) User Experience
14 17 (3.91%) Collaborative Working
15 16 (3.68%) Asset Management
15 16 (3.68%) Computer Science
15 16 (3.68%) Infrastructure Engineering
16 15 (3.45%) Ticket Management
17 14 (3.22%) Time Management
Programming Languages
1 29 (6.67%) SQL
2 20 (4.60%) PowerShell
3 14 (3.22%) VBA
4 5 (1.15%) PHP
5 4 (0.92%) Python
6 2 (0.46%) JavaScript
7 1 (0.23%) RPG
7 1 (0.23%) T-SQL
7 1 (0.23%) VB.NET
Qualifications
1 32 (7.36%) Degree
2 26 (5.98%) Microsoft Certification
3 25 (5.75%) Postgraduate
4 18 (4.14%) DBS Check
5 17 (3.91%) CCNA
5 17 (3.91%) Cisco Certification
6 11 (2.53%) CCNP
6 11 (2.53%) MCSA
6 11 (2.53%) MCSE
6 11 (2.53%) Microsoft Certified Professional
7 6 (1.38%) A+ Certification
7 6 (1.38%) Computer Science Degree
7 6 (1.38%) Network+ Certification
8 3 (0.69%) Azure Certification
8 3 (0.69%) SC Cleared
8 3 (0.69%) Security Cleared
9 2 (0.46%) CompTIA Security+
10 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (4.14%) Cyber Essentials
1 18 (4.14%) SLA
2 7 (1.61%) ISO/IEC 27001
3 5 (1.15%) PCI DSS
4 3 (0.69%) ISO 14001
4 3 (0.69%) ISO 9001
5 2 (0.46%) Accessibility
5 2 (0.46%) Cyber Essentials PLUS
5 2 (0.46%) GDPR
5 2 (0.46%) NIST
5 2 (0.46%) QA
System Software
1 148 (34.02%) Active Directory
2 52 (11.95%) Hyper-V
3 24 (5.52%) VMware Infrastructure
4 6 (1.38%) Virtual Desktop
5 3 (0.69%) Firmware
6 1 (0.23%) VMware ESXi
6 1 (0.23%) vSphere
Systems Management
1 52 (11.95%) Microsoft Intune
2 8 (1.84%) SCCM
3 6 (1.38%) Backup Exec
4 3 (0.69%) Jamf Pro
5 2 (0.46%) WSUS
6 1 (0.23%) Failover Clustering
6 1 (0.23%) Microsoft Clustering
Vendors
1 216 (49.66%) Microsoft
2 35 (8.05%) VMware
3 21 (4.83%) Google
4 16 (3.68%) WatchGuard
5 13 (2.99%) Apple
6 11 (2.53%) Cisco
6 11 (2.53%) Draytek
6 11 (2.53%) Mitel
7 10 (2.30%) SAP
8 9 (2.07%) JD Edwards
8 9 (2.07%) ServiceNow
8 9 (2.07%) Veeam
9 7 (1.61%) ESET
9 7 (1.61%) Sage
10 6 (1.38%) Datto
10 6 (1.38%) Meraki
11 5 (1.15%) Adobe
11 5 (1.15%) Fortinet
11 5 (1.15%) SonicWALL
11 5 (1.15%) Sophos