Help Desk Manager Job Trends in the UK excluding London

Help Desk Manager
UK > UK excluding London

The median Help Desk Manager salary in the UK excluding London is £45,000 per year, according to job vacancies posted during the 6 months leading to 1 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jan 2026
Same period 2025 Same period 2024
Rank 486 573 533
Rank change year-on-year +87 -40 +227
Permanent jobs requiring a Help Desk Manager 31 7 18
As % of all permanent jobs in the UK excluding London 0.074% 0.019% 0.059%
As % of the Job Titles category 0.082% 0.020% 0.061%
Number of salaries quoted 29 2 5
10th Percentile £34,250 £35,875 £32,800
25th Percentile £35,000 £37,188 £40,000
Median annual salary (50th Percentile) £45,000 £41,250 £45,000
Median % change year-on-year +9.09% -8.33% +13.92%
75th Percentile £61,250 £47,188 £50,000
90th Percentile £63,750 £49,625 £55,250
UK median annual salary £45,000 £41,250 £42,250
% change year-on-year +9.09% -2.37% -9.14%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 37,897 34,703 29,304
% of permanent jobs with a recognized job title 90.34% 93.14% 95.30%
Number of salaries quoted 22,949 17,250 22,189
10th Percentile £28,000 £31,250 £28,000
25th Percentile £34,750 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £65,000 £68,750 £66,250
90th Percentile £80,000 £82,500 £80,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Help Desk Manager
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Manager' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Help Desk Manager job vacancy trend in the UK excluding London

Help Desk Manager
Salary Trend in the UK excluding London

Salary distribution trend for Help Desk Manager job vacancies in the UK excluding London.

Salary distribution trend for Help Desk Manager job vacancies in the UK excluding London

Help Desk Manager
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Manager in the UK excluding London over the 6 months to 1 January 2026.

Salary histogram for Help Desk Manager in the UK excluding London

Help Desk Manager
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK excluding London region over the 6 months to 1 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West - 11 £60,000 -
North of England - 11 £60,000 - 1
Midlands - 10 £45,000 - 3
East Midlands - 8 £45,000 -
South East +29 6 £35,500 +1.43%
Wales - 4 £35,000 -
West Midlands - 2 - - 3
Help Desk Manager
UK

Help Desk Manager Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 1 January 2026, Help Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Manager in the job title.

1 20 (64.52%) Service Delivery
2 17 (54.84%) Continuous Improvement
3 15 (48.39%) Customer Service
4 13 (41.94%) Coaching
4 13 (41.94%) Problem-Solving
5 10 (32.26%) Microsoft 365
5 10 (32.26%) User Experience
6 8 (25.81%) Customer-Centricity
7 7 (22.58%) Active Directory
7 7 (22.58%) ITIL
7 7 (22.58%) Microsoft
7 7 (22.58%) Stakeholder Engagement
8 6 (19.35%) Cisco
8 6 (19.35%) CRM
8 6 (19.35%) Dynamics CRM
8 6 (19.35%) Hardware Maintenance
8 6 (19.35%) People Management
8 6 (19.35%) VMware
8 6 (19.35%) Windows
8 6 (19.35%) Windows Server
9 5 (16.13%) AI
9 5 (16.13%) Computer Science
9 5 (16.13%) Cybersecurity
9 5 (16.13%) DBS Check
9 5 (16.13%) Degree
9 5 (16.13%) Facilities Management
9 5 (16.13%) Firmware
9 5 (16.13%) JIRA
9 5 (16.13%) Linux
9 5 (16.13%) Microsoft Copilot

Help Desk Manager Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (3.23%) Microsoft Exchange
Applications
1 1 (3.23%) Microsoft Excel
1 1 (3.23%) Microsoft Office
Business Applications
1 6 (19.35%) Dynamics CRM
2 1 (3.23%) Sage 200
Cloud Services
1 10 (32.26%) Microsoft 365
2 5 (16.13%) Microsoft Copilot
Communications & Networking
1 1 (3.23%) Remote Desktop
Development Applications
1 5 (16.13%) JIRA
General
1 18 (58.06%) Social Skills
2 6 (19.35%) Finance
3 5 (16.13%) Analytical Skills
4 3 (9.68%) Telecoms
Miscellaneous
1 5 (16.13%) Onboarding
2 3 (9.68%) Virtual Team
Operating Systems
1 6 (19.35%) Windows
1 6 (19.35%) Windows Server
2 5 (16.13%) Linux
3 1 (3.23%) Windows Server 2019
Processes & Methodologies
1 20 (64.52%) Service Delivery
2 17 (54.84%) Continuous Improvement
3 15 (48.39%) Customer Service
4 13 (41.94%) Coaching
4 13 (41.94%) Problem-Solving
5 10 (32.26%) User Experience
6 8 (25.81%) Customer-Centricity
7 7 (22.58%) ITIL
7 7 (22.58%) Stakeholder Engagement
8 6 (19.35%) CRM
8 6 (19.35%) Hardware Maintenance
8 6 (19.35%) People Management
9 5 (16.13%) AI
9 5 (16.13%) Cybersecurity
9 5 (16.13%) Facilities Management
9 5 (16.13%) Patch Management
9 5 (16.13%) Performance Metrics
9 5 (16.13%) Regulatory Compliance
9 5 (16.13%) Server Management
9 5 (16.13%) Service Delivery Management
Qualifications
1 5 (16.13%) DBS Check
1 5 (16.13%) Degree
2 1 (3.23%) SC Cleared
2 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 5 (16.13%) SLA
System Software
1 7 (22.58%) Active Directory
2 5 (16.13%) Firmware
3 1 (3.23%) VMware Infrastructure
Systems Management
1 5 (16.13%) Microsoft Intune
Vendors
1 7 (22.58%) Microsoft
2 6 (19.35%) Cisco
2 6 (19.35%) VMware
3 1 (3.23%) Juniper