Period
to 6 August 2020

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 6 August 2020 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK > UK excluding London
6 months to
6 Aug 2020
Same period 2019 Same period 2018
Rank 390 424 448
Rank change year-on-year +34 +24 +116
Permanent jobs citing Customer-Centricity 206 536 591
As % of all permanent jobs advertised in the UK excluding London 0.57% 0.65% 0.61%
As % of the Processes & Methodologies category 0.62% 0.71% 0.66%
Number of salaries quoted 167 366 480
Median annual salary £47,500 £45,000 £52,500
Median salary % change year-on-year +5.56% -14.29% +23.53%
10th Percentile £31,250 £30,250 £28,750
90th Percentile £73,000 £70,000 £90,500
UK median annual salary £50,000 £47,500 £55,000
% change year-on-year +5.26% -13.64% +7.84%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 33,307 75,479 88,975
As % of all permanent IT jobs advertised in the UK excluding London 91.43% 91.66% 91.60%
Number of salaries quoted 26,484 58,527 71,222
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £30,000 £27,500 £26,750
90th Percentile £72,500 £70,000 £67,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +1.01%

Customer-Centricity
Job Vacancy Trend in the UK excluding London

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer-Centricity in the UK excluding London

Customer-Centricity
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Customer-Centricity in the UK excluding London.

Salary trend for Customer-Centricity in the UK excluding London

Customer-Centricity
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Customer-Centricity in the UK excluding London over the 6 months to 6 August 2020.

Salary histogram for Customer-Centricity in the UK excluding London

Customer-Centricity
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK excluding London region over the 6 months to 6 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North of England -1 70 £45,000 +5.88% 7
South East +116 44 £45,000 -18.18% 5
North West -34 34 £43,674 +9.19% 3
Yorkshire +102 33 £47,500 - 3
East of England +106 30 £44,632 -10.74% 2
South West +116 24 £60,000 +55.84% 3
Midlands +91 22 £70,000 +28.02% 4
West Midlands +76 15 £70,000 +7.69% 2
Scotland +69 11 £39,250 -31.29% 1
East Midlands +57 7 £70,000 +58.48% 2
Wales +32 5 £37,500 -25.00% 2
North East +23 3 £41,500 +18.57% 1
Customer-Centricity
UK

For the 6 months to 6 August 2020, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for Customer-Centricity.

1 86 (41.75%) Agile Software Development
2 43 (20.87%) Customer-Centric Approach
3 38 (18.45%) Finance
4 34 (16.50%) AWS
5 32 (15.53%) Azure
6 31 (15.05%) DevOps
7 29 (14.08%) Software Engineering
8 26 (12.62%) ITIL
9 25 (12.14%) Service Delivery
9 25 (12.14%) TDD
9 25 (12.14%) Degree
9 25 (12.14%) Analytical Skills
10 24 (11.65%) User Experience
10 24 (11.65%) SQL
11 23 (11.17%) Problem-Solving
12 21 (10.19%) C#
12 21 (10.19%) Microsoft
12 21 (10.19%) Scrum
12 21 (10.19%) AngularJS
13 20 (9.71%) Kubernetes
13 20 (9.71%) Continuous Improvement
13 20 (9.71%) Java
13 20 (9.71%) SQL Server
14 19 (9.22%) JavaScript
14 19 (9.22%) Python
14 19 (9.22%) RESTful
15 18 (8.74%) .NET
16 17 (8.25%) Windows
16 17 (8.25%) Linux
16 17 (8.25%) Mentoring

Customer-Centricity
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.88%) SAS
2 7 (3.40%) MS Exchange
3 4 (1.94%) Apache
3 4 (1.94%) Oracle Workflow
4 3 (1.46%) CMS
4 3 (1.46%) Exchange Server 2010
4 3 (1.46%) IIS
5 2 (0.97%) Apache Spark
5 2 (0.97%) BizTalk Server
5 2 (0.97%) nginx
5 2 (0.97%) Tomcat
6 1 (0.49%) Confluence
6 1 (0.49%) Red Hat Fuse
Applications
1 6 (2.91%) Microsoft Office
2 2 (0.97%) Microsoft Excel
3 1 (0.49%) Adobe XD
3 1 (0.49%) InVision
3 1 (0.49%) Sketch
Business Applications
1 5 (2.43%) Unit4 Business World
2 2 (0.97%) Dynamics CRM
2 2 (0.97%) Sparx Enterprise Architect
3 1 (0.49%) Oracle ERP
3 1 (0.49%) SessionCam
Cloud Services
1 34 (16.50%) AWS
2 32 (15.53%) Azure
3 11 (5.34%) GCP
3 11 (5.34%) SaaS
4 5 (2.43%) IaaS
4 5 (2.43%) PaaS
5 4 (1.94%) Amazon S3
5 4 (1.94%) Office 365
6 3 (1.46%) Amazon CloudWatch
7 2 (0.97%) Amazon EC2
7 2 (0.97%) Amazon EKS
7 2 (0.97%) Amazon Kinesis
7 2 (0.97%) AWS CloudFormation
7 2 (0.97%) AWS Lambda
7 2 (0.97%) CloudFront
7 2 (0.97%) Datadog
7 2 (0.97%) Lucidchart
7 2 (0.97%) Power Platform
7 2 (0.97%) Route 53
7 2 (0.97%) Virtual Private Cloud
Communications & Networking
1 13 (6.31%) WAN
2 9 (4.37%) BGP
3 7 (3.40%) Broadband
3 7 (3.40%) TCP/IP
4 6 (2.91%) DHCP
4 6 (2.91%) DNS
5 4 (1.94%) LAN
5 4 (1.94%) SAN
6 3 (1.46%) Unified Communications
6 3 (1.46%) VoIP
7 2 (0.97%) Firewall
7 2 (0.97%) HTTP
7 2 (0.97%) HTTPS
7 2 (0.97%) MQTT
8 1 (0.49%) 2G
8 1 (0.49%) IPv4
8 1 (0.49%) IPv6
8 1 (0.49%) SMS
8 1 (0.49%) VLAN
8 1 (0.49%) VPN
Database & Business Intelligence
1 20 (9.71%) SQL Server
2 5 (2.43%) MySQL
3 4 (1.94%) Amazon DynamoDB
3 4 (1.94%) MongoDB
3 4 (1.94%) Oracle Database
3 4 (1.94%) Oracle Reports
3 4 (1.94%) Relational Database
4 2 (0.97%) Amazon RDS
4 2 (0.97%) Apache Cassandra
4 2 (0.97%) BigQuery
4 2 (0.97%) Data Lake
4 2 (0.97%) Power BI
5 1 (0.49%) Big Data
5 1 (0.49%) Data Warehouse
5 1 (0.49%) NoSQL
5 1 (0.49%) SQL Server 2008
Development Applications
1 12 (5.83%) Git (software)
2 6 (2.91%) GitLab
2 6 (2.91%) JIRA
3 5 (2.43%) Jenkins
4 3 (1.46%) Selenium
5 2 (0.97%) Bitbucket
5 2 (0.97%) Octopus Deploy
5 2 (0.97%) SpecFlow
5 2 (0.97%) Team Foundation Server
5 2 (0.97%) TeamCity
6 1 (0.49%) Axure RP
6 1 (0.49%) Bugzilla
6 1 (0.49%) TestRail
General
1 38 (18.45%) Finance
2 16 (7.77%) Marketing
3 10 (4.85%) Retail
4 9 (4.37%) Local Government
5 6 (2.91%) Public Sector
6 5 (2.43%) Banking
6 5 (2.43%) Law
7 4 (1.94%) Legal
8 3 (1.46%) Financial Institution
8 3 (1.46%) Police
9 2 (0.97%) Advertising
9 2 (0.97%) Electronics
9 2 (0.97%) German Language
9 2 (0.97%) Telecoms
10 1 (0.49%) Back Office
10 1 (0.49%) Games
10 1 (0.49%) Retail Banking
Job Titles
1 31 (15.05%) Analyst
2 30 (14.56%) Developer
3 19 (9.22%) Architect
4 18 (8.74%) Software Engineer
5 11 (5.34%) Product Manager
6 10 (4.85%) Business Analyst
6 10 (4.85%) DevOps Engineer
6 10 (4.85%) IT Analyst
6 10 (4.85%) IT Manager
7 8 (3.88%) .NET Developer
7 8 (3.88%) Applications Support
7 8 (3.88%) Cloud Engineer
7 8 (3.88%) Data Analyst
7 8 (3.88%) Java Engineer
7 8 (3.88%) Java Software Engineer
7 8 (3.88%) Service Manager
7 8 (3.88%) Solutions Architect
8 7 (3.40%) C# Developer
8 7 (3.40%) Infrastructure Manager
8 7 (3.40%) Technical Leader
Libraries, Frameworks & Software Standards
1 21 (10.19%) AngularJS
2 19 (9.22%) RESTful
3 18 (8.74%) .NET
4 14 (6.80%) Spring
5 13 (6.31%) .NET Framework
5 13 (6.31%) CSS
6 12 (5.83%) HTML
7 11 (5.34%) React
7 11 (5.34%) Spring Boot
7 11 (5.34%) Spring Cloud
8 10 (4.85%) Kafka
9 9 (4.37%) .NET Core
10 7 (3.40%) Node.js
10 7 (3.40%) RabbitMQ
10 7 (3.40%) Twitter Bootstrap
11 6 (2.91%) ASP.NET
11 6 (2.91%) SailPoint
11 6 (2.91%) Web Services
12 5 (2.43%) OpenID
12 5 (2.43%) XML
Miscellaneous
1 25 (12.14%) Analytical Skills
2 24 (11.65%) User Experience
3 14 (6.80%) Data Centre
4 11 (5.34%) Mobile App
5 10 (4.85%) Self-Motivation
6 8 (3.88%) Hybrid Cloud
7 6 (2.91%) Private Cloud
7 6 (2.91%) Smart City
8 4 (1.94%) Renewable Energy
9 3 (1.46%) Blog
9 3 (1.46%) Data Structures
9 3 (1.46%) Mainframe
9 3 (1.46%) Public Cloud
10 2 (0.97%) Greenfield Project
10 2 (0.97%) Smart Home
11 1 (0.49%) Credit Risk
11 1 (0.49%) Internet of Things
11 1 (0.49%) Management Information System
11 1 (0.49%) Reference Data
11 1 (0.49%) Social Media
Operating Systems
1 17 (8.25%) Linux
1 17 (8.25%) Windows
2 4 (1.94%) Mac OS
2 4 (1.94%) Windows 10
3 2 (0.97%) DC/OS
3 2 (0.97%) Windows Server
4 1 (0.49%) Android
4 1 (0.49%) Apple iOS
4 1 (0.49%) Ubuntu
4 1 (0.49%) Windows Server 2012
4 1 (0.49%) Windows Server 2016
Processes & Methodologies
1 86 (41.75%) Agile Software Development
2 43 (20.87%) Customer-Centric Approach
3 31 (15.05%) DevOps
4 29 (14.08%) Software Engineering
5 26 (12.62%) ITIL
6 25 (12.14%) Service Delivery
6 25 (12.14%) TDD
7 23 (11.17%) Problem-Solving
8 21 (10.19%) Scrum
9 20 (9.71%) Continuous Improvement
10 17 (8.25%) Mentoring
11 16 (7.77%) Incident Management
12 15 (7.28%) Analytics
12 15 (7.28%) Coaching
12 15 (7.28%) SDLC
13 14 (6.80%) IT Strategy
13 14 (6.80%) User Stories
14 13 (6.31%) Technology Roadmap
15 12 (5.83%) BDD
15 12 (5.83%) Software Delivery
Programming Languages
1 24 (11.65%) SQL
2 21 (10.19%) C#
3 20 (9.71%) Java
4 19 (9.22%) JavaScript
4 19 (9.22%) Python
5 9 (4.37%) PowerShell
5 9 (4.37%) R
6 6 (2.91%) C
6 6 (2.91%) PHP
6 6 (2.91%) TypeScript
7 2 (0.97%) Bash Shell
8 1 (0.49%) C++
8 1 (0.49%) MATLAB
8 1 (0.49%) Objective-C
8 1 (0.49%) Perl
8 1 (0.49%) Tcl
8 1 (0.49%) VBA
8 1 (0.49%) XPath
Qualifications
1 25 (12.14%) Degree
2 8 (3.88%) ITIL Certification
3 7 (3.40%) Computer Science Degree
4 5 (2.43%) SC Cleared
4 5 (2.43%) Security Cleared
5 2 (0.97%) AWS Certification
5 2 (0.97%) PMP
6 1 (0.49%) CCNP
6 1 (0.49%) Cisco Certification
6 1 (0.49%) JNCIP
6 1 (0.49%) JNCIS
6 1 (0.49%) PMI Certification
Quality Assurance & Compliance
1 5 (2.43%) ISO/IEC 27001
2 4 (1.94%) QA
3 3 (1.46%) Data Quality
4 2 (0.97%) GDPR
4 2 (0.97%) SLA
5 1 (0.49%) Government Security Classifications
5 1 (0.49%) NCSC
5 1 (0.49%) WCAG
System Software
1 16 (7.77%) Active Directory
1 16 (7.77%) Docker
2 4 (1.94%) NDS
2 4 (1.94%) NetIQ eDirectory
3 3 (1.46%) XenDesktop
4 2 (0.97%) Apache ZooKeeper
4 2 (0.97%) VMware Infrastructure
Systems Management
1 20 (9.71%) Kubernetes
2 10 (4.85%) Ansible
2 10 (4.85%) Terraform
3 7 (3.40%) Puppet
4 6 (2.91%) Istio
4 6 (2.91%) NetIQ Identity Manager
5 5 (2.43%) Tivoli
6 4 (1.94%) Opscode Chef
6 4 (1.94%) Oracle Identity Manager
6 4 (1.94%) SCCM
6 4 (1.94%) Tivoli Identity Manager
7 3 (1.46%) SCOrch
8 2 (0.97%) Marathon
8 2 (0.97%) Mesos
9 1 (0.49%) Clonezilla
9 1 (0.49%) Single Sign-On
9 1 (0.49%) ZABBIX
Vendors
1 21 (10.19%) Microsoft
2 16 (7.77%) Oracle
3 13 (6.31%) Cisco
4 9 (4.37%) Juniper
4 9 (4.37%) Nokia
5 7 (3.40%) Citrix
5 7 (3.40%) IBM
6 6 (2.91%) ForgeRock
6 6 (2.91%) Hitachi
6 6 (2.91%) NetIQ
6 6 (2.91%) SAP
6 6 (2.91%) VMware
7 5 (2.43%) Google
7 5 (2.43%) Liquidlogic
7 5 (2.43%) Okta
7 5 (2.43%) Ping Identity
8 4 (1.94%) Atlassian
9 3 (1.46%) Avaya
10 2 (0.97%) Adobe
10 2 (0.97%) Salesforce.com