Period
to 11 July 2020

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 11 July 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > UK excluding London
6 months to
11 Jul 2020
Same period 2019 Same period 2018
Rank 98 98 76
Rank change year-on-year 0 -22 +9
Permanent jobs citing CRM 1,206 2,647 3,836
As % of all permanent jobs advertised in the UK excluding London 2.82% 3.16% 3.80%
As % of the Processes & Methodologies category 3.10% 3.44% 4.15%
Number of salaries quoted 1,094 2,188 3,581
Median annual salary £47,500 £45,000 £47,500
Median salary % change year-on-year +5.56% -5.26% +11.76%
10th Percentile £28,500 £26,250 £27,500
90th Percentile £76,250 £68,750 £75,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 38,953 76,850 92,536
As % of all permanent IT jobs advertised in the UK excluding London 91.22% 91.68% 91.71%
Number of salaries quoted 30,897 59,508 74,414
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £29,000 £27,500 £26,750
90th Percentile £72,500 £70,000 £67,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +3.09%

CRM
Job Vacancy Trend in the UK excluding London

Job postings citing CRM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for CRM in the UK excluding London

CRM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing CRM in the UK excluding London.

Salary trend for CRM in the UK excluding London

CRM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing CRM in the UK excluding London over the 6 months to 11 July 2020.

Salary histogram for CRM in the UK excluding London

CRM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK excluding London region over the 6 months to 11 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +5 466 £50,000 - 78
North of England +5 253 £45,000 +2.86% 66
Midlands -14 159 £45,000 - 53
South West -1 152 £45,000 +7.14% 34
North West -23 129 £47,500 +5.56% 31
East of England -4 119 £55,000 +10.00% 36
West Midlands +5 114 £45,000 - 30
Yorkshire +60 100 £42,500 +6.25% 28
East Midlands -18 45 £47,500 +29.66% 23
Scotland -12 34 £45,000 -10.00% 20
North East +21 24 £41,500 -17.00% 7
Wales -17 18 £57,500 +51.32% 11
Northern Ireland +16 4 £16,500 - 2
Channel Islands -4 1 £47,500 -5.00%
CRM
UK

For the 6 months to 11 July 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for CRM.

1 443 (36.73%) Microsoft
2 375 (31.09%) Dynamics CRM
3 344 (28.52%) Agile Software Development
4 285 (23.63%) Azure
5 275 (22.80%) SQL
6 261 (21.64%) C#
7 255 (21.14%) .NET
8 236 (19.57%) Dynamics 365
9 232 (19.24%) Finance
10 222 (18.41%) SQL Server
11 220 (18.24%) ERP
12 194 (16.09%) JavaScript
13 169 (14.01%) Problem-Solving
14 155 (12.85%) Salesforce.com
15 145 (12.02%) Marketing
16 144 (11.94%) Analytical Skills
17 134 (11.11%) HTML
18 132 (10.95%) Project Management
19 125 (10.36%) SAP
19 125 (10.36%) SaaS
20 121 (10.03%) Windows
21 120 (9.95%) SharePoint
22 115 (9.54%) CSS
23 114 (9.45%) Business Intelligence
24 97 (8.04%) AWS
25 96 (7.96%) DevOps
26 89 (7.38%) ITIL
26 89 (7.38%) Oracle
27 87 (7.21%) Migration
27 87 (7.21%) Degree

CRM
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (9.95%) SharePoint
2 57 (4.73%) CMS
3 33 (2.74%) IIS
4 23 (1.91%) Confluence
5 19 (1.58%) SAS
6 18 (1.49%) Apache
7 15 (1.24%) WordPress
8 14 (1.16%) Tomcat
8 14 (1.16%) WebSphere
9 13 (1.08%) MS Exchange
10 12 (1.00%) EPiServer
11 11 (0.91%) Umbraco
12 10 (0.83%) Drupal
12 10 (0.83%) Sitecore CMS
13 8 (0.66%) BizTalk Server
13 8 (0.66%) Mule
14 7 (0.58%) SugarCRM
15 6 (0.50%) Apache Spark
15 6 (0.50%) Kentico
15 6 (0.50%) NetWeaver
Applications
1 81 (6.72%) Microsoft Office
2 58 (4.81%) Microsoft Excel
3 10 (0.83%) Microsoft PowerPoint
4 7 (0.58%) Microsoft Project
4 7 (0.58%) MS Visio
5 2 (0.17%) Adobe XD
5 2 (0.17%) Photoshop
5 2 (0.17%) Spreadsheet
6 1 (0.083%) Mingle
6 1 (0.083%) Sketch
Business Applications
1 375 (31.09%) Dynamics CRM
2 52 (4.31%) NetSuite
3 39 (3.23%) Salesforce.com CRM
4 34 (2.82%) Dynamics NAV
5 26 (2.16%) SAP CRM
6 18 (1.49%) Dynamics AX
7 14 (1.16%) SAP GTS
8 13 (1.08%) SAP ERP
9 12 (1.00%) Remedy ITSM
9 12 (1.00%) SAP HR
10 11 (0.91%) SAP Oil and Gas
10 11 (0.91%) SAP PSCD
10 11 (0.91%) SAP S/4HANA
10 11 (0.91%) SAP SD
11 10 (0.83%) JDE OneWorld
12 8 (0.66%) Elite 3E
12 8 (0.66%) Odoo
13 7 (0.58%) SAP IS-U
14 6 (0.50%) Infor CRM
14 6 (0.50%) Magento
Cloud Services
1 285 (23.63%) Azure
2 236 (19.57%) Dynamics 365
3 125 (10.36%) SaaS
4 97 (8.04%) AWS
5 82 (6.80%) Office 365
6 73 (6.05%) Power Platform
7 43 (3.57%) PaaS
8 36 (2.99%) Cloud Computing
8 36 (2.99%) IaaS
9 27 (2.24%) PowerApps
10 24 (1.99%) Serverless
11 16 (1.33%) Azure Functions
12 13 (1.08%) GitHub
13 12 (1.00%) Power Automate
14 8 (0.66%) Oracle CX
15 7 (0.58%) AWS Lambda
15 7 (0.58%) Azure Active Directory
15 7 (0.58%) Oracle Service Cloud
15 7 (0.58%) Salesforce Sales Cloud
15 7 (0.58%) Slack
Communications & Networking
1 28 (2.32%) Internet
2 23 (1.91%) VoIP
3 22 (1.82%) DNS
4 21 (1.74%) Firewall
4 21 (1.74%) TCP/IP
5 19 (1.58%) Skype
6 14 (1.16%) WAN
7 13 (1.08%) LAN
7 13 (1.08%) Wi-Fi
8 11 (0.91%) HTTP
9 9 (0.75%) DHCP
9 9 (0.75%) Intranet
10 8 (0.66%) NetScaler
10 8 (0.66%) Unified Communications
10 8 (0.66%) VLAN
10 8 (0.66%) VPN
11 7 (0.58%) SAN
11 7 (0.58%) SMS
12 6 (0.50%) Broadband
12 6 (0.50%) Wireless
Database & Business Intelligence
1 222 (18.41%) SQL Server
2 86 (7.13%) MySQL
3 62 (5.14%) SQL Server Reporting Services
4 50 (4.15%) Power BI
5 40 (3.32%) SQL Server Integration Services
6 36 (2.99%) Data Warehouse
7 23 (1.91%) Big Data
8 20 (1.66%) SQL Server 2016
9 18 (1.49%) SQL Server 2008
10 16 (1.33%) SQL Server Analysis Services
11 15 (1.24%) Crystal Reports
12 13 (1.08%) BusinessObjects
12 13 (1.08%) DB2
12 13 (1.08%) Oracle Reports
12 13 (1.08%) SAP HANA
13 12 (1.00%) Data Lake
13 12 (1.00%) OLAP
14 11 (0.91%) Data Mining
14 11 (0.91%) NoSQL
15 10 (0.83%) Relational Database
Development Applications
1 58 (4.81%) Visual Studio
2 54 (4.48%) JIRA
3 49 (4.06%) Git (software)
4 41 (3.40%) Team Foundation Server
5 24 (1.99%) Jenkins
6 12 (1.00%) Cucumber
6 12 (1.00%) Selenium
7 8 (0.66%) Subversion
8 7 (0.58%) Bitbucket
8 7 (0.58%) Postman
9 6 (0.50%) Eclipse
9 6 (0.50%) SpecFlow
9 6 (0.50%) WebDriver
10 5 (0.41%) MSI
10 5 (0.41%) Visual Studio Team System
10 5 (0.41%) WiX
11 4 (0.33%) Ant
11 4 (0.33%) Mocha
11 4 (0.33%) PeopleTools
11 4 (0.33%) TeamCity
General
1 232 (19.24%) Finance
2 145 (12.02%) Marketing
3 58 (4.81%) Retail
4 50 (4.15%) Manufacturing
5 49 (4.06%) Public Sector
6 43 (3.57%) Telecoms
7 28 (2.32%) Law
8 22 (1.82%) Legal
9 17 (1.41%) Banking
9 17 (1.41%) Billing
10 12 (1.00%) Back Office
11 9 (0.75%) Automotive
11 9 (0.75%) Local Government
12 8 (0.66%) Electronics
13 7 (0.58%) Aerospace
14 6 (0.50%) Advertising
15 5 (0.41%) Digital Economy
15 5 (0.41%) Games
15 5 (0.41%) Publishing
15 5 (0.41%) Spanish Language
Job Titles
1 344 (28.52%) Developer
2 158 (13.10%) Analyst
3 122 (10.12%) Architect
4 102 (8.46%) Consultant
5 81 (6.72%) CRM Developer
6 66 (5.47%) Solutions Architect
7 65 (5.39%) Senior Developer
8 59 (4.89%) .NET Developer
9 55 (4.56%) C# Developer
10 51 (4.23%) Project Manager
11 49 (4.06%) Business Analyst
12 45 (3.73%) Dynamics CRM Developer
13 41 (3.40%) Software Developer
14 40 (3.32%) Administrator
15 37 (3.07%) C# .NET Developer
16 32 (2.65%) Support Analyst
17 31 (2.57%) IT Manager
17 31 (2.57%) Microsoft Developer
18 30 (2.49%) Applications Support
18 30 (2.49%) Support Engineer
Libraries, Frameworks & Software Standards
1 255 (21.14%) .NET
2 134 (11.11%) HTML
3 115 (9.54%) CSS
4 75 (6.22%) Web Services
5 72 (5.97%) AngularJS
6 67 (5.56%) jQuery
6 67 (5.56%) REST
7 58 (4.81%) XML
8 50 (4.15%) ASP.NET
9 46 (3.81%) React
9 46 (3.81%) SOAP
10 44 (3.65%) .NET Core
10 44 (3.65%) .NET Framework
11 37 (3.07%) Laravel
12 35 (2.90%) JSON
13 28 (2.32%) Node.js
14 26 (2.16%) ASP.NET Web API
15 25 (2.07%) WCF
16 23 (1.91%) LAMP
17 22 (1.82%) HTML5
Miscellaneous
1 144 (11.94%) Analytical Skills
2 58 (4.81%) Self-Motivation
3 44 (3.65%) Management Information System
3 44 (3.65%) User Experience
4 38 (3.15%) Greenfield Project
5 30 (2.49%) Mobile App
6 29 (2.40%) Enterprise Software
7 22 (1.82%) Driving Licence
8 14 (1.16%) Video Conferencing
9 13 (1.08%) Analytical Mindset
9 13 (1.08%) Life Science
10 12 (1.00%) Data Structures
11 11 (0.91%) Data Centre
11 11 (0.91%) PMI
12 10 (0.83%) Client/Server
13 9 (0.75%) PACS
14 7 (0.58%) Social Media
14 7 (0.58%) Virtual Team
15 6 (0.50%) Algorithms
16 5 (0.41%) Linux Command Line
Operating Systems
1 121 (10.03%) Windows
2 48 (3.98%) Windows Server
3 44 (3.65%) Linux
4 24 (1.99%) Windows 10
5 21 (1.74%) Windows Server 2012
6 15 (1.24%) Android
7 14 (1.16%) Windows Server 2016
8 13 (1.08%) Apple iOS
9 10 (0.83%) Unix
10 6 (0.50%) Windows Server 2008
11 4 (0.33%) Mac OS
12 3 (0.25%) Debian
12 3 (0.25%) Windows Server 2003
13 2 (0.17%) Windows 7
13 2 (0.17%) zOS
14 1 (0.083%) AIX
14 1 (0.083%) HPUX
14 1 (0.083%) Mac OS X
14 1 (0.083%) Red Hat Enterprise Linux
14 1 (0.083%) Ubuntu
Processes & Methodologies
1 344 (28.52%) Agile Software Development
2 220 (18.24%) ERP
3 169 (14.01%) Problem-Solving
4 132 (10.95%) Project Management
5 114 (9.45%) Business Intelligence
6 96 (7.96%) DevOps
7 89 (7.38%) ITIL
8 87 (7.21%) Migration
9 83 (6.88%) Scrum
10 74 (6.14%) Workflow
11 73 (6.05%) MVC
12 69 (5.72%) Continuous Improvement
13 68 (5.64%) E-Commerce
14 67 (5.56%) Analytics
14 67 (5.56%) Project Delivery
15 66 (5.47%) Presales
15 66 (5.47%) Stakeholder Management
16 58 (4.81%) SDLC
17 56 (4.64%) Test Automation
18 55 (4.56%) Requirements Gathering
Programming Languages
1 275 (22.80%) SQL
2 261 (21.64%) C#
3 194 (16.09%) JavaScript
4 82 (6.80%) PHP
5 60 (4.98%) Java
6 55 (4.56%) Python
7 48 (3.98%) T-SQL
8 31 (2.57%) C
9 25 (2.07%) PowerShell
10 23 (1.91%) ABAP
11 15 (1.24%) C++
12 14 (1.16%) TypeScript
13 11 (0.91%) R
14 10 (0.83%) VB.NET
15 9 (0.75%) Bash Shell
16 7 (0.58%) VBA
17 6 (0.50%) Apex Code
17 6 (0.50%) VBScript
18 5 (0.41%) Data Analysis Expressions (DAX)
18 5 (0.41%) VC++
Qualifications
1 87 (7.21%) Degree
2 44 (3.65%) Microsoft Certification
3 23 (1.91%) Security Cleared
4 17 (1.41%) SC Cleared
5 15 (1.24%) CCNA
5 15 (1.24%) Cisco Certification
6 14 (1.16%) PMI Certification
7 13 (1.08%) Computer Science Degree
8 12 (1.00%) MCITP
8 12 (1.00%) MCSA
9 9 (0.75%) MCSE
9 9 (0.75%) Numerate Degree
9 9 (0.75%) TOGAF Certification
10 8 (0.66%) DBS Check
11 7 (0.58%) ACCA
12 6 (0.50%) CCA
12 6 (0.50%) Citrix Certification
12 6 (0.50%) ITIL Certification
13 5 (0.41%) CCNP
13 5 (0.41%) HNC
Quality Assurance & Compliance
1 35 (2.90%) QA
2 25 (2.07%) SLA
3 24 (1.99%) GDPR
4 21 (1.74%) ISO/IEC 27001
5 12 (1.00%) COBIT
6 11 (0.91%) Data Quality
7 8 (0.66%) PMO
8 6 (0.50%) ISO 26262
8 6 (0.50%) ISO 9001
9 5 (0.41%) Cyber Essentials
10 3 (0.25%) ISO 14001
10 3 (0.25%) PCI DSS
11 2 (0.17%) ISO/IEC 20000
11 2 (0.17%) WCAG
12 1 (0.083%) BS25999
System Software
1 58 (4.81%) Active Directory
2 16 (1.33%) Docker
3 14 (1.16%) VMware Infrastructure
4 13 (1.08%) Hyper-V
5 6 (0.50%) Virtual Desktop
6 5 (0.41%) Virtual Servers
6 5 (0.41%) Xen
7 4 (0.33%) ACF2
7 4 (0.33%) Microsoft Virtual Server
7 4 (0.33%) RACF
7 4 (0.33%) Virtual Machines
8 3 (0.25%) Terminal Services
9 2 (0.17%) KVM
9 2 (0.17%) Microsoft App-V
9 2 (0.17%) XenApp
9 2 (0.17%) XenDesktop
10 1 (0.083%) DFS Replication
10 1 (0.083%) Firmware
10 1 (0.083%) Kamailio
10 1 (0.083%) vSphere
Systems Management
1 9 (0.75%) Kubernetes
2 7 (0.58%) Microsoft Intune
2 7 (0.58%) SCCM
3 6 (0.50%) Microsoft Data Protection Manager
3 6 (0.50%) NetBackup
3 6 (0.50%) Terraform
4 5 (0.41%) Ansible
5 3 (0.25%) Opscode Chef
5 3 (0.25%) SCOM
6 2 (0.17%) Docker Swarm
6 2 (0.17%) Puppet
6 2 (0.17%) SCOrch
7 1 (0.083%) Fluentd
7 1 (0.083%) Grafana
7 1 (0.083%) Kibana
7 1 (0.083%) WSUS
Vendors
1 443 (36.73%) Microsoft
2 155 (12.85%) Salesforce.com
3 125 (10.36%) SAP
4 89 (7.38%) Oracle
5 36 (2.99%) IBM
6 30 (2.49%) Sage
7 25 (2.07%) JD Edwards
7 25 (2.07%) VMware
8 24 (1.99%) Cisco
9 23 (1.91%) Citrix
10 20 (1.66%) Adobe
11 19 (1.58%) ServiceNow
12 18 (1.49%) Google
13 16 (1.33%) PeopleSoft
13 16 (1.33%) Tableau
14 14 (1.16%) HP
15 12 (1.00%) CA
15 12 (1.00%) CheckPoint
15 12 (1.00%) Hyperion
15 12 (1.00%) Siebel