Period
to 18 June 2019

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 June 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > UK excluding London
6 months to
18 Jun 2019
Same period 2018 Same period 2017
Rank 98 80 82
Rank change year-on-year -18 +2 -13
Permanent jobs citing CRM 2,598 3,719 3,507
As % of all permanent IT jobs advertised in the UK excluding London 3.17% 3.77% 3.55%
As % of the Processes & Methodologies category 3.46% 4.12% 3.90%
Number of salaries quoted 1,974 3,066 2,856
UK excluding London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £25,250 £26,750 £26,250
90th Percentile £68,750 £75,000 £66,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 75,048 90,264 89,834
As % of all permanent IT jobs advertised in the UK excluding London 91.48% 91.49% 91.01%
Number of salaries quoted 57,979 72,850 73,206
UK excluding London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £70,000 £67,500 £65,000
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

CRM
Job Vacancy Trend in the UK excluding London

Job postings citing CRM as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for CRM in the UK excluding London

CRM
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the UK excluding London.

Salary trend for CRM in the UK excluding London

CRM
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing CRM in the UK excluding London over the 6 months to 18 June 2019.

Salary histogram for CRM in the UK excluding London

CRM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK excluding London region over the 6 months to 18 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -11 858 £47,500 +3.26% 101
North of England -30 513 £42,500 -5.56% 108
Midlands -29 434 £41,750 -8.24% 72
North West -17 336 £45,000 - 66
South West +5 320 £40,000 -5.88% 37
East of England -1 264 £47,500 - 40
West Midlands -48 263 £45,000 - 49
East Midlands +33 165 £35,000 -26.32% 23
Yorkshire -52 154 £37,500 -16.67% 29
Scotland -17 151 £50,000 +11.11% 16
Wales +4 53 £38,000 -5.00% 4
North East -22 23 £47,500 +29.43% 13
Northern Ireland -29 13 - -
Channel Islands +2 2 £50,000 +11.11% 1
CRM
UK

For the 6 months to 18 June 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for CRM.

1 829 (31.91%) Microsoft
2 745 (28.68%) Dynamics CRM
3 727 (27.98%) SQL
4 653 (25.13%) Agile Software Development
5 538 (20.71%) Finance
6 524 (20.17%) .NET
7 514 (19.78%) JavaScript
8 494 (19.01%) C#
9 460 (17.71%) SQL Server
10 447 (17.21%) Salesforce.com
11 414 (15.94%) Marketing
12 387 (14.90%) ERP
13 379 (14.59%) Microsoft Azure
14 358 (13.78%) Business Intelligence
15 351 (13.51%) Problem-Solving
16 347 (13.36%) Degree
17 342 (13.16%) HTML
18 328 (12.63%) Dynamics 365
19 306 (11.78%) Analytical Skills
20 292 (11.24%) CSS
21 273 (10.51%) SharePoint
22 266 (10.24%) Project Management
23 263 (10.12%) SAP
24 233 (8.97%) Java
25 223 (8.58%) ASP.NET
26 222 (8.55%) Windows
27 205 (7.89%) Office 365
28 201 (7.74%) ITIL
29 196 (7.54%) Microsoft Office
30 192 (7.39%) Stakeholder Management

CRM
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 273 (10.51%) SharePoint
2 75 (2.89%) CMS
3 43 (1.66%) Confluence
4 29 (1.12%) BizTalk Server
5 28 (1.08%) WordPress
6 25 (0.96%) MS Exchange
7 18 (0.69%) Oracle SOA Suite
7 18 (0.69%) Umbraco
8 17 (0.65%) Drupal
9 16 (0.62%) Apache
10 15 (0.58%) IIS
11 9 (0.35%) Documentum
11 9 (0.35%) JBoss
11 9 (0.35%) NetWeaver
12 7 (0.27%) Oracle UPK
12 7 (0.27%) SharePoint 2013
13 6 (0.23%) Exchange Server 2010
14 5 (0.19%) Exchange Server 2013
14 5 (0.19%) SharePoint 2010
14 5 (0.19%) SugarCRM
Applications
1 196 (7.54%) Microsoft Office
2 139 (5.35%) Microsoft Excel
3 88 (3.39%) Microsoft PowerPoint
4 49 (1.89%) MS Visio
5 24 (0.92%) Microsoft Project
6 15 (0.58%) Photoshop
7 9 (0.35%) InDesign
8 8 (0.31%) Adobe Illustrator
8 8 (0.31%) Spreadsheet
9 5 (0.19%) Adobe Creative Suite
9 5 (0.19%) Sketch
10 1 (0.038%) Chatbot
10 1 (0.038%) CPLEX
10 1 (0.038%) HipChat
Business Applications
1 745 (28.68%) Dynamics CRM
2 82 (3.16%) Salesforce.com CRM
3 51 (1.96%) Dynamics AX
3 51 (1.96%) NetSuite
3 51 (1.96%) SAP CRM
4 35 (1.35%) Dynamics NAV
5 28 (1.08%) SAP S/4HANA
6 27 (1.04%) Unit4 Business World
7 20 (0.77%) Oracle EBS
8 18 (0.69%) SAP ERP
9 16 (0.62%) SAP Business ByDesign
10 13 (0.50%) Oracle Payables
10 13 (0.50%) SAP IS-U
11 12 (0.46%) Magento
11 12 (0.46%) Oracle Receivables
12 11 (0.42%) Adobe Campaign
13 10 (0.38%) SAP Business One
14 9 (0.35%) Payment Gateway
14 9 (0.35%) Sage CRM
15 8 (0.31%) JDE EnterpriseOne
Cloud Services
1 379 (14.59%) Microsoft Azure
2 328 (12.63%) Dynamics 365
3 205 (7.89%) Office 365
4 148 (5.70%) Power Platform
5 142 (5.47%) SaaS
6 107 (4.12%) Amazon AWS
7 61 (2.35%) PaaS
8 48 (1.85%) IaaS
9 43 (1.66%) OneDrive
10 42 (1.62%) Salesforce Service Cloud
10 42 (1.62%) Serverless
11 38 (1.46%) Force.com
12 36 (1.39%) Azure Stack
13 28 (1.08%) Cloud Computing
14 26 (1.00%) PowerApps
15 24 (0.92%) Google Analytics
16 21 (0.81%) Salesforce Sales Cloud
17 17 (0.65%) Google Cloud Platform
18 16 (0.62%) Microsoft Flow
19 11 (0.42%) Oracle Service Cloud
Communications & Networking
1 92 (3.54%) Broadband
2 87 (3.35%) Internet
3 79 (3.04%) TCP/IP
4 64 (2.46%) DNS
5 61 (2.35%) DHCP
6 44 (1.69%) Firewall
7 42 (1.62%) Skype
8 36 (1.39%) NetScaler
9 24 (0.92%) Wireless
10 23 (0.89%) WAN
11 20 (0.77%) LAN
12 19 (0.73%) Ethernet
13 16 (0.62%) VoIP
14 15 (0.58%) Intranet
15 13 (0.50%) Network Security
16 11 (0.42%) SMS
16 11 (0.42%) VPN
17 8 (0.31%) LLU
18 7 (0.27%) HTTP
19 6 (0.23%) FTP
Database & Business Intelligence
1 460 (17.71%) SQL Server
2 168 (6.47%) SQL Server Reporting Services
3 148 (5.70%) SQL Server Integration Services
4 138 (5.31%) Power BI
5 97 (3.73%) Relational Database
6 88 (3.39%) MySQL
7 56 (2.16%) Data Warehouse
8 42 (1.62%) RDBMS
9 29 (1.12%) SAP HANA
9 29 (1.12%) SSDT
10 28 (1.08%) QlikView
11 25 (0.96%) Crystal Reports
12 23 (0.89%) Big Data
13 22 (0.85%) Oracle Reports
14 20 (0.77%) Oracle Database
14 20 (0.77%) PostgreSQL
15 19 (0.73%) SAP BW
16 18 (0.69%) SQL Server Analysis Services
17 17 (0.65%) BusinessObjects
18 15 (0.58%) Hadoop
Development Applications
1 145 (5.58%) Visual Studio
2 97 (3.73%) JIRA
3 70 (2.69%) Git (software)
4 65 (2.50%) Team Foundation Server
5 35 (1.35%) Visual Studio Team System
6 33 (1.27%) TestRail
6 33 (1.27%) Zephyr
7 20 (0.77%) Jenkins
7 20 (0.77%) Subversion
8 18 (0.69%) SoapUI
9 15 (0.58%) NUnit
9 15 (0.58%) Octopus Deploy
9 15 (0.58%) Oracle APEX
10 14 (0.54%) Selenium
11 7 (0.27%) Cucumber
12 6 (0.23%) Atlassian Bamboo
12 6 (0.23%) Hudson
12 6 (0.23%) Moq
13 5 (0.19%) Bitbucket
13 5 (0.19%) Gradle
General
1 538 (20.71%) Finance
2 414 (15.94%) Marketing
3 170 (6.54%) Retail
4 153 (5.89%) Telecoms
5 110 (4.23%) Manufacturing
6 87 (3.35%) Billing
7 38 (1.46%) Advertising
8 36 (1.39%) Law
8 36 (1.39%) Legal
9 26 (1.00%) Banking
10 24 (0.92%) Games
11 21 (0.81%) Electronics
12 19 (0.73%) Pharmaceutical
13 18 (0.69%) Publishing
14 15 (0.58%) Automotive
15 12 (0.46%) Back Office
16 11 (0.42%) German Language
17 10 (0.38%) French Language
18 9 (0.35%) Local Government
18 9 (0.35%) Military
Job Titles
1 688 (26.48%) Developer
2 484 (18.63%) Analyst
3 292 (11.24%) Consultant
4 187 (7.20%) Architect
5 180 (6.93%) .NET Developer
6 174 (6.70%) Business Analyst
7 127 (4.89%) C# Developer
8 126 (4.85%) Support Analyst
9 118 (4.54%) CRM Developer
10 117 (4.50%) CRM Consultant
11 110 (4.23%) Solutions Architect
12 107 (4.12%) Project Manager
12 107 (4.12%) Senior Developer
13 103 (3.96%) Software Developer
14 100 (3.85%) Applications Support
14 100 (3.85%) C# .NET Developer
15 84 (3.23%) CRM Analyst
16 80 (3.08%) Administrator
17 77 (2.96%) Dynamics CRM Consultant
18 76 (2.93%) Dynamics CRM Developer
Libraries, Frameworks & Software Standards
1 524 (20.17%) .NET
2 342 (13.16%) HTML
3 292 (11.24%) CSS
4 223 (8.58%) ASP.NET
5 188 (7.24%) Web Services
6 135 (5.20%) AngularJS
7 117 (4.50%) jQuery
8 112 (4.31%) REST
9 95 (3.66%) SOAP
10 90 (3.46%) XML
11 75 (2.89%) ASP.NET MVC
12 63 (2.42%) React
13 58 (2.23%) .NET Framework
14 56 (2.16%) WCF
15 50 (1.92%) HTML5
16 44 (1.69%) Node.js
17 42 (1.62%) RESTful
18 40 (1.54%) Visualforce
18 40 (1.54%) WPF
19 38 (1.46%) JSON
Miscellaneous
1 306 (11.78%) Analytical Skills
2 140 (5.39%) Self-Motivation
3 124 (4.77%) Management Information System
4 117 (4.50%) User Experience
5 81 (3.12%) Greenfield Project
6 47 (1.81%) FMCG
7 45 (1.73%) Driving Licence
8 42 (1.62%) Life Science
9 41 (1.58%) Data Centre
10 40 (1.54%) Mobile App
11 35 (1.35%) Enterprise Software
12 34 (1.31%) Data Structures
12 34 (1.31%) EPoS
13 31 (1.19%) Social Media
14 23 (0.89%) Analytical Mindset
15 19 (0.73%) Public Cloud
16 18 (0.69%) e-Learning
16 18 (0.69%) Fibre Optics
17 17 (0.65%) Internet of Things
17 17 (0.65%) NHS
Operating Systems
1 222 (8.55%) Windows
2 101 (3.89%) Linux
3 74 (2.85%) Windows Server
4 65 (2.50%) Unix
5 36 (1.39%) Mac OS
6 35 (1.35%) Windows Server 2012
7 30 (1.15%) Windows 10
8 28 (1.08%) Windows 7
9 25 (0.96%) Windows Server 2008
10 15 (0.58%) Android
11 14 (0.54%) Apple iOS
11 14 (0.54%) Red Hat Enterprise Linux
12 12 (0.46%) Windows Server 2003
13 10 (0.38%) FreeBSD
14 9 (0.35%) Windows 8
15 7 (0.27%) Ubuntu
16 6 (0.23%) Windows XP
17 4 (0.15%) Windows Vista
18 3 (0.12%) AIX
18 3 (0.12%) Windows Phone
Processes & Methodologies
1 653 (25.13%) Agile Software Development
2 387 (14.90%) ERP
3 358 (13.78%) Business Intelligence
4 351 (13.51%) Problem-Solving
5 266 (10.24%) Project Management
6 201 (7.74%) ITIL
7 192 (7.39%) Stakeholder Management
8 177 (6.81%) MVC
9 174 (6.70%) Scrum
10 164 (6.31%) Analytics
11 161 (6.20%) Migration
12 145 (5.58%) Business Analysis
13 136 (5.23%) E-Commerce
14 129 (4.97%) SDLC
14 129 (4.97%) Waterfall
15 127 (4.89%) Change Management
16 115 (4.43%) PRINCE2
17 113 (4.35%) Continuous Improvement
17 113 (4.35%) Service Delivery
17 113 (4.35%) Workflow
Programming Languages
1 727 (27.98%) SQL
2 514 (19.78%) JavaScript
3 494 (19.01%) C#
4 233 (8.97%) Java
5 183 (7.04%) PHP
6 120 (4.62%) Python
7 106 (4.08%) PowerShell
8 105 (4.04%) T-SQL
9 82 (3.16%) C++
10 52 (2.00%) C
11 46 (1.77%) VB.NET
12 41 (1.58%) Apex Code
13 38 (1.46%) PL/SQL
14 34 (1.31%) ABAP
14 34 (1.31%) VB
15 19 (0.73%) TypeScript
15 19 (0.73%) VBScript
16 11 (0.42%) VBA
17 9 (0.35%) R
18 8 (0.31%) SOQL
Qualifications
1 347 (13.36%) Degree
2 83 (3.19%) Security Cleared
3 72 (2.77%) Computer Science Degree
4 50 (1.92%) Microsoft Certification
5 40 (1.54%) SC Cleared
6 34 (1.31%) Cisco Certification
6 34 (1.31%) ISEB
7 32 (1.23%) CCNA
8 27 (1.04%) MCP
9 25 (0.96%) DV Cleared
9 25 (0.96%) RHCE
10 24 (0.92%) CCA
10 24 (0.92%) PMI Certification
11 23 (0.89%) ISTQB
12 22 (0.85%) PMP
13 20 (0.77%) Citrix Certification
14 18 (0.69%) ITIL Certification
15 16 (0.62%) Master's Degree
16 15 (0.58%) PRINCE2 Practitioner
17 14 (0.54%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 101 (3.89%) QA
2 97 (3.73%) SLA
3 64 (2.46%) GDPR
4 45 (1.73%) Data Quality
5 39 (1.50%) ISO/IEC 27001
6 34 (1.31%) ISO/IEC 20000
6 34 (1.31%) PMO
7 25 (0.96%) ISO 9001
8 14 (0.54%) ISO 22301
9 9 (0.35%) GPG13
10 7 (0.27%) GAMP
10 7 (0.27%) PCI DSS
11 5 (0.19%) Sarbanes-Oxley
12 4 (0.15%) Cyber Essentials
13 2 (0.077%) COBIT
14 1 (0.038%) Cyber Essentials PLUS
14 1 (0.038%) Dublin Core
14 1 (0.038%) ISO 14001
14 1 (0.038%) ISO 9000
14 1 (0.038%) PA-DSS
System Software
1 131 (5.04%) Active Directory
2 76 (2.93%) VMware Infrastructure
3 63 (2.42%) Hyper-V
4 39 (1.50%) XenApp
5 37 (1.42%) Microsoft App-V
6 36 (1.39%) XenDesktop
7 34 (1.31%) Docker
8 14 (0.54%) Virtual Machines
9 6 (0.23%) Firmware
10 5 (0.19%) VMware ESXi
11 4 (0.15%) HDFS
11 4 (0.15%) vSphere
12 3 (0.12%) Terminal Services
13 1 (0.038%) Apache Flume
13 1 (0.038%) BitLocker
13 1 (0.038%) Ceph
13 1 (0.038%) NFS
13 1 (0.038%) Oracle Clusterware
13 1 (0.038%) Oracle RAC
13 1 (0.038%) Samba
Systems Management
1 41 (1.58%) SCCM
2 37 (1.42%) Microsoft Data Protection Manager
2 37 (1.42%) SCOM
2 37 (1.42%) SCOrch
3 11 (0.42%) Kubernetes
4 8 (0.31%) HP Quality Center
4 8 (0.31%) Single Sign-On
5 6 (0.23%) WSUS
6 5 (0.19%) Terraform
7 3 (0.12%) Hadoop YARN
8 2 (0.077%) Backup Exec
8 2 (0.077%) Nagios
9 1 (0.038%) Ansible
9 1 (0.038%) Cisco CUCM
9 1 (0.038%) Cisco UCCX
9 1 (0.038%) EMC NetWorker
9 1 (0.038%) Oozie
9 1 (0.038%) Oracle RMAN
9 1 (0.038%) Puppet
9 1 (0.038%) Systems Management Server (SMS)
Vendors
1 829 (31.91%) Microsoft
2 447 (17.21%) Salesforce.com
3 263 (10.12%) SAP
4 183 (7.04%) Oracle
5 98 (3.77%) VMware
6 68 (2.62%) Cisco
7 58 (2.23%) Citrix
8 53 (2.04%) Pega
9 52 (2.00%) Sage
10 51 (1.96%) Adobe
11 50 (1.92%) Google
12 48 (1.85%) JD Edwards
13 40 (1.54%) Tableau
14 33 (1.27%) Atlassian
14 33 (1.27%) Splunk
15 32 (1.23%) IBM
16 29 (1.12%) CheckPoint
17 25 (0.96%) Salesforce Marketing Cloud
18 20 (0.77%) Infor
18 20 (0.77%) Xamarin