Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > UK excluding London
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 91 86 74
Rank change year-on-year -5 -12 +16
Permanent jobs citing CRM 3,050 3,593 4,079
As % of all permanent IT jobs advertised in the UK excluding London 3.43% 3.55% 3.80%
As % of the Processes & Methodologies category 3.75% 3.91% 4.20%
Number of salaries quoted 2,414 2,803 3,125
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -3.41%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £71,250 £66,250 £70,150
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 81,305 91,960 97,212
As % of all permanent IT jobs advertised in the UK excluding London 91.38% 90.95% 90.66%
Number of salaries quoted 63,816 74,598 79,244
UK excluding London median annual salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.45% +2.35% -
10th Percentile £26,750 £26,250 £26,250
90th Percentile £70,000 £66,250 £66,000
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +1.05%

CRM
Job Vacancy Trend in the UK excluding London

Job postings citing CRM as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for CRM in the UK excluding London

CRM
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the UK excluding London.

Salary trend for CRM in the UK excluding London

CRM
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing CRM in the UK excluding London over the 6 months to 13 December 2018.

Salary histogram for CRM in the UK excluding London

CRM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK excluding London region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -14 1,018 £45,000 +5.88% 163
North of England -10 588 £40,000 -4.76% 212
Midlands +14 470 £40,000 -5.88% 127
East of England +33 366 £52,500 +20.69% 68
North West +3 361 £40,349 +0.87% 123
West Midlands -4 328 £40,250 -5.29% 90
South West -11 277 £40,500 +1.25% 97
Scotland +21 246 £46,500 +16.25% 31
Yorkshire -7 209 £39,250 -7.65% 75
East Midlands +44 139 £34,500 -13.75% 37
Wales -2 68 £42,500 +8.97% 27
Northern Ireland +3 29 £60,000 +41.18% 2
North East -43 18 £23,750 -32.23% 14
CRM
UK

For the 6 months to 13 December 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for CRM.

1 1,013 (33.21%) Microsoft
2 914 (29.97%) Dynamics CRM
3 737 (24.16%) Agile Software Development
4 717 (23.51%) .NET
5 709 (23.25%) Finance
6 708 (23.21%) SQL
7 586 (19.21%) SQL Server
8 573 (18.79%) C#
9 547 (17.93%) JavaScript
10 483 (15.84%) Project Management
11 482 (15.80%) ERP
12 462 (15.15%) Degree
13 458 (15.02%) Marketing
14 403 (13.21%) Problem-Solving
15 387 (12.69%) Microsoft Azure
16 368 (12.07%) HTML
17 362 (11.87%) Salesforce.com
18 356 (11.67%) Analytical Skills
19 351 (11.51%) Dynamics 365
20 342 (11.21%) Business Intelligence
21 336 (11.02%) SAP
22 278 (9.11%) SharePoint
23 251 (8.23%) ITIL
24 247 (8.10%) CSS
25 239 (7.84%) MVC
26 235 (7.70%) Oracle
27 226 (7.41%) Windows
28 225 (7.38%) ASP.NET
29 216 (7.08%) Stakeholder Management
30 213 (6.98%) Microsoft Office

CRM
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 278 (9.11%) SharePoint
2 121 (3.97%) CMS
3 35 (1.15%) BizTalk Server
4 31 (1.02%) IIS
5 30 (0.98%) Confluence
6 27 (0.89%) Skype for Business
6 27 (0.89%) WordPress
7 26 (0.85%) MS Exchange
8 21 (0.69%) Umbraco
9 20 (0.66%) JBoss
10 19 (0.62%) Oracle SOA Suite
11 18 (0.59%) Apache
12 15 (0.49%) SharePoint Server
13 14 (0.46%) WebLogic
14 12 (0.39%) SAS
15 11 (0.36%) NetWeaver
16 7 (0.23%) Elasticsearch
16 7 (0.23%) EPiServer
16 7 (0.23%) MS Project Server
16 7 (0.23%) Oracle Workflow
Applications
1 213 (6.98%) Microsoft Office
2 203 (6.66%) Microsoft Excel
3 107 (3.51%) Microsoft PowerPoint
4 47 (1.54%) Microsoft Project
5 29 (0.95%) MS Visio
6 16 (0.52%) Photoshop
7 11 (0.36%) Spreadsheet
8 5 (0.16%) InDesign
9 4 (0.13%) EngageOne
10 2 (0.066%) Acrobat
10 2 (0.066%) SPSS
11 1 (0.033%) Abaqus
11 1 (0.033%) Adobe Creative Suite
11 1 (0.033%) InfoPath
11 1 (0.033%) Mathcad
11 1 (0.033%) Weka
Business Applications
1 914 (29.97%) Dynamics CRM
2 127 (4.16%) Dynamics AX
3 76 (2.49%) SAP CRM
4 72 (2.36%) NetSuite
5 70 (2.30%) Salesforce.com CRM
6 68 (2.23%) Dynamics NAV
7 33 (1.08%) SAP Business One
7 33 (1.08%) SAP S/4HANA
8 17 (0.56%) Oracle EBS
9 16 (0.52%) Adobe Campaign
10 15 (0.49%) SAP CO
10 15 (0.49%) SAP FI
10 15 (0.49%) SAP FI/CO
10 15 (0.49%) SAP Hybris
11 14 (0.46%) Dynamics GP
12 13 (0.43%) SAP ERP
13 12 (0.39%) Oracle Applications
14 11 (0.36%) Sage CRM
15 10 (0.33%) Eloqua
15 10 (0.33%) Sage 200
Cloud Services
1 387 (12.69%) Microsoft Azure
2 351 (11.51%) Dynamics 365
3 192 (6.30%) Office 365
4 154 (5.05%) SaaS
5 138 (4.52%) Amazon AWS
6 80 (2.62%) IaaS
6 80 (2.62%) PaaS
7 35 (1.15%) Google Analytics
8 33 (1.08%) Cloud Computing
9 30 (0.98%) Serverless
10 24 (0.79%) GitHub
11 18 (0.59%) Azure Functions
12 17 (0.56%) Silverpop
13 14 (0.46%) Google Cloud Platform
13 14 (0.46%) Salesforce Service Cloud
14 10 (0.33%) Salesforce Sales Cloud
15 9 (0.30%) AdWords
15 9 (0.30%) Azure Active Directory
15 9 (0.30%) npm
15 9 (0.30%) Yammer
Communications & Networking
1 84 (2.75%) Firewall
2 74 (2.43%) Internet
3 62 (2.03%) TCP/IP
4 45 (1.48%) WAN
5 44 (1.44%) LAN
6 43 (1.41%) VPN
7 38 (1.25%) VoIP
8 35 (1.15%) Intranet
9 33 (1.08%) DNS
10 30 (0.98%) VLAN
11 23 (0.75%) Skype
12 22 (0.72%) BGP
13 21 (0.69%) DHCP
14 20 (0.66%) Wireless
15 19 (0.62%) SMS
16 18 (0.59%) Network Security
17 15 (0.49%) PBX
17 15 (0.49%) Software-Defined Networking
18 12 (0.39%) HTTP
19 11 (0.36%) Broadband
Database & Business Intelligence
1 586 (19.21%) SQL Server
2 160 (5.25%) SQL Server Reporting Services
3 141 (4.62%) SQL Server Integration Services
4 123 (4.03%) Power BI
5 105 (3.44%) Data Warehouse
6 91 (2.98%) MySQL
7 80 (2.62%) Big Data
8 70 (2.30%) Relational Database
9 55 (1.80%) BusinessObjects
10 50 (1.64%) SAP HANA
11 49 (1.61%) SQL Server 2008
12 46 (1.51%) SQL Server 2012
13 37 (1.21%) SQL Server Analysis Services
14 33 (1.08%) PostgreSQL
15 32 (1.05%) Crystal Reports
16 28 (0.92%) Hadoop
17 25 (0.82%) DB2
17 25 (0.82%) QlikView
18 22 (0.72%) GIS
19 21 (0.69%) NoSQL
Development Applications
1 102 (3.34%) Git (software)
2 100 (3.28%) Visual Studio
3 88 (2.89%) JIRA
4 71 (2.33%) Team Foundation Server
5 41 (1.34%) Selenium
6 30 (0.98%) Subversion
7 21 (0.69%) Jenkins
8 20 (0.66%) TeamCity
9 18 (0.59%) Octopus Deploy
10 16 (0.52%) Visual Studio Team System
11 12 (0.39%) Gerrit
11 12 (0.39%) gulp
12 11 (0.36%) Mocha
13 10 (0.33%) Oracle APEX
14 9 (0.30%) Oracle Forms
14 9 (0.30%) webpack
15 8 (0.26%) NUnit
16 7 (0.23%) Bower
17 6 (0.20%) GitLab
17 6 (0.20%) Vagrant
General
1 709 (23.25%) Finance
2 458 (15.02%) Marketing
3 207 (6.79%) Retail
4 136 (4.46%) Telecoms
5 133 (4.36%) Manufacturing
6 119 (3.90%) Advertising
7 53 (1.74%) Banking
8 52 (1.70%) Legal
9 39 (1.28%) Back Office
9 39 (1.28%) Publishing
10 33 (1.08%) Billing
11 27 (0.89%) Electronics
12 26 (0.85%) Law
13 24 (0.79%) Games
14 20 (0.66%) Automotive
15 18 (0.59%) Corporate Banking
16 13 (0.43%) German Language
17 12 (0.39%) Financial Institution
17 12 (0.39%) French Language
18 8 (0.26%) Spanish Language
Job Titles
1 707 (23.18%) Developer
2 433 (14.20%) Analyst
3 329 (10.79%) Consultant
4 302 (9.90%) Architect
5 194 (6.36%) Solutions Architect
6 187 (6.13%) .NET Developer
7 171 (5.61%) Project Manager
8 149 (4.89%) CRM Consultant
9 148 (4.85%) Applications Support
10 135 (4.43%) CRM Developer
11 131 (4.30%) C# Developer
12 124 (4.07%) Support Analyst
13 118 (3.87%) Administrator
13 118 (3.87%) IT Manager
14 107 (3.51%) Business Analyst
15 105 (3.44%) Software Developer
16 96 (3.15%) C# .NET Developer
16 96 (3.15%) Senior Developer
17 90 (2.95%) Dynamics CRM Developer
18 85 (2.79%) Dynamics CRM Consultant
Libraries, Frameworks & Software Standards
1 717 (23.51%) .NET
2 368 (12.07%) HTML
3 247 (8.10%) CSS
4 225 (7.38%) ASP.NET
5 167 (5.48%) Web Services
6 143 (4.69%) jQuery
7 124 (4.07%) XML
8 95 (3.11%) AngularJS
9 94 (3.08%) .NET Framework
10 91 (2.98%) REST
11 88 (2.89%) HTML5
12 85 (2.79%) ASP.NET MVC
13 75 (2.46%) SOAP
14 62 (2.03%) ASP.NET Web API
14 62 (2.03%) WCF
15 55 (1.80%) CSS3
15 55 (1.80%) RESTful
16 51 (1.67%) JSON
17 45 (1.48%) React
18 39 (1.28%) J2EE
Miscellaneous
1 356 (11.67%) Analytical Skills
2 197 (6.46%) Management Information System
3 154 (5.05%) Self-Motivation
4 114 (3.74%) User Experience
5 112 (3.67%) Mobile App
6 85 (2.79%) Driving Licence
7 83 (2.72%) Greenfield Project
8 71 (2.33%) Enterprise Software
9 55 (1.80%) Data Centre
10 52 (1.70%) Social Media
11 32 (1.05%) FMCG
12 31 (1.02%) Data Structures
13 26 (0.85%) NHS
13 26 (0.85%) Replication
14 22 (0.72%) Internet of Things
15 21 (0.69%) Fintech
16 16 (0.52%) CMDB
16 16 (0.52%) EPoS
17 15 (0.49%) Graphic Design
17 15 (0.49%) Hybrid Cloud
Operating Systems
1 226 (7.41%) Windows
2 177 (5.80%) Linux
3 97 (3.18%) Windows Server
4 50 (1.64%) Windows Server 2012
5 38 (1.25%) Windows 7
6 37 (1.21%) Apple iOS
7 31 (1.02%) Windows Server 2008
8 28 (0.92%) Windows 10
9 25 (0.82%) Android
10 24 (0.79%) Unix
11 17 (0.56%) Ubuntu
12 12 (0.39%) Windows 8
13 11 (0.36%) Red Hat Enterprise Linux
14 8 (0.26%) Windows Server 2003
14 8 (0.26%) Windows XP
15 4 (0.13%) Mac OS
15 4 (0.13%) Windows Vista
16 2 (0.066%) CentOS
16 2 (0.066%) Mac OS X
16 2 (0.066%) Windows NT
Processes & Methodologies
1 737 (24.16%) Agile Software Development
2 483 (15.84%) Project Management
3 482 (15.80%) ERP
4 403 (13.21%) Problem-Solving
5 342 (11.21%) Business Intelligence
6 251 (8.23%) ITIL
7 239 (7.84%) MVC
8 216 (7.08%) Stakeholder Management
9 210 (6.89%) Analytics
10 207 (6.79%) E-Commerce
10 207 (6.79%) Scrum
11 178 (5.84%) SDLC
12 173 (5.67%) Migration
13 172 (5.64%) Computer Science
13 172 (5.64%) Service Delivery
14 162 (5.31%) Presales
15 147 (4.82%) Decision-Making
16 145 (4.75%) Web Development
17 137 (4.49%) PRINCE2
18 136 (4.46%) IT Strategy
Programming Languages
1 708 (23.21%) SQL
2 573 (18.79%) C#
3 547 (17.93%) JavaScript
4 167 (5.48%) Java
5 138 (4.52%) PHP
6 110 (3.61%) T-SQL
7 79 (2.59%) C
8 74 (2.43%) PowerShell
9 71 (2.33%) VB.NET
10 54 (1.77%) Python
11 50 (1.64%) VB
12 36 (1.18%) Apex Code
13 28 (0.92%) C++
14 26 (0.85%) VBA
15 23 (0.75%) TypeScript
16 22 (0.72%) ABAP
17 21 (0.69%) PL/SQL
18 14 (0.46%) VBScript
19 11 (0.36%) R
20 10 (0.33%) Shell Script
Qualifications
1 462 (15.15%) Degree
2 97 (3.18%) Computer Science Degree
3 90 (2.95%) Microsoft Certification
4 76 (2.49%) Security Cleared
5 48 (1.57%) SC Cleared
6 47 (1.54%) ISEB
7 29 (0.95%) PMP
8 28 (0.92%) PMI Certification
9 23 (0.75%) PRINCE2 Practitioner
10 19 (0.62%) HND
10 19 (0.62%) ITIL Certification
11 18 (0.59%) Cisco Certification
11 18 (0.59%) DV Cleared
11 18 (0.59%) HNC
11 18 (0.59%) Master's Degree
12 17 (0.56%) CISSP
13 16 (0.52%) CCNA
14 15 (0.49%) CEH
14 15 (0.49%) CompTIA Security+
15 14 (0.46%) MCSE
Quality Assurance & Compliance
1 144 (4.72%) SLA
2 99 (3.25%) QA
3 80 (2.62%) GDPR
4 47 (1.54%) PMO
5 39 (1.28%) ISO/IEC 27001
6 38 (1.25%) Data Quality
7 15 (0.49%) GPG13
8 10 (0.33%) Sarbanes-Oxley
9 8 (0.26%) ISO 9001
9 8 (0.26%) PCI DSS
10 3 (0.098%) BS7799
10 3 (0.098%) Cyber Essentials
10 3 (0.098%) GAMP
11 2 (0.066%) COBIT
11 2 (0.066%) IFRS
11 2 (0.066%) IFRS 9
11 2 (0.066%) MiFID
12 1 (0.033%) IASME
12 1 (0.033%) ISO 22301
12 1 (0.033%) SSAE 16
System Software
1 98 (3.21%) Active Directory
2 79 (2.59%) VMware Infrastructure
3 37 (1.21%) Docker
4 29 (0.95%) Hyper-V
5 16 (0.52%) Virtual Desktop
6 15 (0.49%) Virtual Machines
7 9 (0.30%) vSphere
8 6 (0.20%) VMware ESXi
9 2 (0.066%) KVM
9 2 (0.066%) XenApp
9 2 (0.066%) XenDesktop
10 1 (0.033%) Apache ZooKeeper
10 1 (0.033%) Forefront TMG
10 1 (0.033%) HDFS
10 1 (0.033%) Microsoft App-V
10 1 (0.033%) pfSense
Systems Management
1 22 (0.72%) Ansible
2 17 (0.56%) Puppet
3 14 (0.46%) Kubernetes
4 11 (0.36%) Terraform
5 8 (0.26%) Microsoft Clustering
5 8 (0.26%) Systems Management Server (SMS)
6 7 (0.23%) Backup Exec
7 6 (0.20%) SCCM
8 5 (0.16%) Cisco Prime
8 5 (0.16%) Graylog
8 5 (0.16%) Nagios
8 5 (0.16%) Opscode Chef
8 5 (0.16%) Packer
8 5 (0.16%) PingFederate
8 5 (0.16%) SCVMM
8 5 (0.16%) WhatsUp Gold
9 4 (0.13%) Oracle Enterprise Manager
10 3 (0.098%) AppManager
10 3 (0.098%) CA Spectrum
10 3 (0.098%) Netcool
Vendors
1 1,013 (33.21%) Microsoft
2 362 (11.87%) Salesforce.com
3 336 (11.02%) SAP
4 235 (7.70%) Oracle
5 121 (3.97%) VMware
6 74 (2.43%) Sage
7 64 (2.10%) IBM
8 60 (1.97%) Google
9 50 (1.64%) Adobe
10 46 (1.51%) Citrix
11 44 (1.44%) Cisco
11 44 (1.44%) Infor
11 44 (1.44%) Informatica
12 43 (1.41%) Tableau
13 39 (1.28%) Epicor
14 34 (1.11%) JD Edwards
15 27 (0.89%) Veeam
16 25 (0.82%) Mitel
17 20 (0.66%) IFS
17 20 (0.66%) NetApp