Period
to 22 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > UK excluding London
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 83 88 68
Rank change year-on-year +5 -20 +19
Permanent jobs citing CRM 3,315 3,256 4,436
As % of all permanent IT jobs advertised in the UK excluding London 3.58% 3.38% 4.05%
As % of the Processes & Methodologies category 3.95% 3.73% 4.49%
Number of salaries quoted 2,665 2,585 3,440
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,100 £25,500 £26,000
90th Percentile £71,250 £65,150 £71,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 83,899 87,334 98,875
As % of all permanent IT jobs advertised in the UK excluding London 90.71% 90.68% 90.20%
Number of salaries quoted 66,662 70,861 80,607
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,750 £26,250 £26,250
90th Percentile £69,500 £65,250 £66,000
UK median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

CRM
Job Vacancy Trend in the UK excluding London

Job postings citing CRM as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for CRM in the UK excluding London

CRM
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the UK excluding London.

Salary trend for CRM in the UK excluding London

CRM
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing CRM in the UK excluding London over the 6 months to 22 October 2018.

Salary histogram for CRM in the UK excluding London

CRM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK excluding London region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -2 1,145 £45,000 +3.45% 208
North of England -7 659 £40,000 -4.76% 204
Midlands +27 519 £42,500 - 152
North West +15 419 £40,349 +0.87% 112
East of England +36 402 £45,000 +12.50% 81
West Midlands +28 368 £42,500 -5.56% 106
South West -19 275 £43,000 +7.50% 109
Scotland +37 234 £46,500 +16.25% 32
Yorkshire -35 208 £40,000 -11.11% 73
East Midlands +15 144 £42,500 +13.33% 46
Wales +4 71 £37,500 -3.85% 27
North East -7 32 £26,250 -19.23% 19
Northern Ireland +15 21 £45,000 +5.88% 3
Channel Islands -5 1 £45,000 -30.77% 1
CRM
UK

For the 6 months to 22 October 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for CRM.

1 1,127 (34.00%) Microsoft
2 988 (29.80%) Dynamics CRM
3 803 (24.22%) Finance
4 755 (22.78%) SQL
5 741 (22.35%) .NET
6 735 (22.17%) Agile Software Development
7 638 (19.25%) SQL Server
8 637 (19.22%) C#
9 575 (17.35%) JavaScript
10 537 (16.20%) Marketing
11 536 (16.17%) ERP
12 504 (15.20%) Degree
13 492 (14.84%) Project Management
14 399 (12.04%) Dynamics 365
15 398 (12.01%) Problem-Solving
16 393 (11.86%) HTML
17 392 (11.83%) Analytical Skills
18 389 (11.73%) Salesforce.com
19 377 (11.37%) Microsoft Azure
20 374 (11.28%) SAP
21 372 (11.22%) Business Intelligence
22 295 (8.90%) ITIL
23 292 (8.81%) SharePoint
24 263 (7.93%) CSS
25 261 (7.87%) Oracle
26 254 (7.66%) Retail
27 248 (7.48%) Microsoft Office
28 243 (7.33%) Stakeholder Management
29 242 (7.30%) E-Commerce
30 236 (7.12%) Management Information System

CRM
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 292 (8.81%) SharePoint
2 133 (4.01%) CMS
3 37 (1.12%) Skype for Business
4 35 (1.06%) MS Exchange
5 34 (1.03%) Apache
6 30 (0.90%) Confluence
6 30 (0.90%) IIS
6 30 (0.90%) WordPress
7 29 (0.87%) BizTalk Server
8 25 (0.75%) JBoss
9 21 (0.63%) Umbraco
10 17 (0.51%) Oracle SOA Suite
10 17 (0.51%) WebLogic
11 16 (0.48%) SharePoint Server
12 15 (0.45%) Apache Spark
12 15 (0.45%) NetWeaver
13 11 (0.33%) SAS
14 10 (0.30%) Exchange Server 2007
14 10 (0.30%) SharePoint 2013
15 9 (0.27%) Elasticsearch
Applications
1 248 (7.48%) Microsoft Office
2 225 (6.79%) Microsoft Excel
3 114 (3.44%) Microsoft PowerPoint
4 50 (1.51%) Microsoft Project
5 27 (0.81%) MS Visio
6 19 (0.57%) Photoshop
7 17 (0.51%) Spreadsheet
8 5 (0.15%) InDesign
9 4 (0.12%) EngageOne
10 2 (0.060%) Acrobat
10 2 (0.060%) Chatbot
10 2 (0.060%) SPSS
11 1 (0.030%) Abaqus
11 1 (0.030%) Adobe Creative Suite
11 1 (0.030%) InfoPath
11 1 (0.030%) Mathcad
11 1 (0.030%) Weka
Business Applications
1 988 (29.80%) Dynamics CRM
2 124 (3.74%) Dynamics AX
3 118 (3.56%) NetSuite
4 85 (2.56%) Salesforce.com CRM
5 84 (2.53%) Dynamics NAV
6 68 (2.05%) SAP Business One
7 53 (1.60%) SAP CRM
8 35 (1.06%) SAP S/4HANA
9 23 (0.69%) SAP ERP
10 16 (0.48%) Eloqua
11 15 (0.45%) SAP CO
11 15 (0.45%) SAP FI
11 15 (0.45%) SAP FI/CO
12 14 (0.42%) Adobe Campaign
12 14 (0.42%) Oracle EBS
13 12 (0.36%) SAP GRC
13 12 (0.36%) Siebel CRM
13 12 (0.36%) Unit4 Business World
14 11 (0.33%) Dynamics GP
14 11 (0.33%) Sage 200
Cloud Services
1 399 (12.04%) Dynamics 365
2 377 (11.37%) Microsoft Azure
3 190 (5.73%) Office 365
4 180 (5.43%) SaaS
5 178 (5.37%) Amazon AWS
6 110 (3.32%) IaaS
7 105 (3.17%) PaaS
8 39 (1.18%) Google Analytics
9 37 (1.12%) Cloud Computing
10 27 (0.81%) GitHub
11 20 (0.60%) Serverless
12 17 (0.51%) Google Cloud Platform
12 17 (0.51%) npm
13 14 (0.42%) Silverpop
14 13 (0.39%) Salesforce Service Cloud
15 11 (0.33%) Azure Functions
16 10 (0.30%) Adobe Analytics
16 10 (0.30%) AdWords
16 10 (0.30%) Azure Active Directory
17 9 (0.27%) Yammer
Communications & Networking
1 73 (2.20%) Internet
2 68 (2.05%) Firewall
3 37 (1.12%) TCP/IP
4 36 (1.09%) Skype
5 35 (1.06%) Intranet
6 34 (1.03%) VoIP
6 34 (1.03%) VPN
7 33 (1.00%) LAN
7 33 (1.00%) WAN
8 30 (0.90%) DNS
9 28 (0.84%) SMS
10 27 (0.81%) VLAN
11 19 (0.57%) Network Security
11 19 (0.57%) Software-Defined Networking
11 19 (0.57%) Wireless
12 17 (0.51%) PBX
13 16 (0.48%) DHCP
14 15 (0.45%) HTTP
15 14 (0.42%) BGP
16 12 (0.36%) Unified Communications
Database & Business Intelligence
1 638 (19.25%) SQL Server
2 174 (5.25%) SQL Server Reporting Services
3 147 (4.43%) SQL Server Integration Services
4 143 (4.31%) Power BI
5 127 (3.83%) Data Warehouse
6 107 (3.23%) Big Data
7 93 (2.81%) MySQL
7 93 (2.81%) Relational Database
8 67 (2.02%) SQL Server 2008
9 55 (1.66%) SAP HANA
10 54 (1.63%) BusinessObjects
11 49 (1.48%) SQL Server 2012
12 43 (1.30%) Crystal Reports
12 43 (1.30%) Hadoop
12 43 (1.30%) SQL Server Analysis Services
13 40 (1.21%) PostgreSQL
14 30 (0.90%) GIS
14 30 (0.90%) RDBMS
15 26 (0.78%) SAP BW
16 25 (0.75%) NoSQL
Development Applications
1 90 (2.71%) JIRA
2 88 (2.65%) Git (software)
3 84 (2.53%) Visual Studio
4 65 (1.96%) Team Foundation Server
5 35 (1.06%) Selenium
6 28 (0.84%) Subversion
7 23 (0.69%) Jenkins
7 23 (0.69%) Octopus Deploy
8 21 (0.63%) TeamCity
9 19 (0.57%) gulp
10 18 (0.54%) Mocha
10 18 (0.54%) Visual Studio Team System
11 15 (0.45%) Gerrit
12 14 (0.42%) Bower
12 14 (0.42%) Vagrant
13 11 (0.33%) Oracle APEX
13 11 (0.33%) Oracle Forms
14 8 (0.24%) NUnit
14 8 (0.24%) SQL Server Management Studio (SSMS)
14 8 (0.24%) webpack
General
1 803 (24.22%) Finance
2 537 (16.20%) Marketing
3 254 (7.66%) Retail
4 210 (6.33%) Advertising
5 167 (5.04%) Manufacturing
6 158 (4.77%) Telecoms
7 62 (1.87%) Banking
8 61 (1.84%) Publishing
9 50 (1.51%) Legal
10 33 (1.00%) Billing
11 32 (0.97%) Back Office
12 30 (0.90%) Games
13 27 (0.81%) Law
14 26 (0.78%) Electronics
15 24 (0.72%) Automotive
16 20 (0.60%) Corporate Banking
17 17 (0.51%) German Language
18 15 (0.45%) French Language
19 14 (0.42%) Financial Institution
20 12 (0.36%) Spanish Language
Job Titles
1 729 (21.99%) Developer
2 483 (14.57%) Analyst
3 381 (11.49%) Consultant
4 346 (10.44%) Architect
5 221 (6.67%) Solutions Architect
6 201 (6.06%) CRM Consultant
7 172 (5.19%) Project Manager
8 170 (5.13%) .NET Developer
9 145 (4.37%) Dynamics CRM Consultant
10 142 (4.28%) CRM Developer
11 131 (3.95%) Applications Support
12 129 (3.89%) Administrator
13 124 (3.74%) IT Manager
14 116 (3.50%) Software Developer
15 114 (3.44%) C# Developer
16 113 (3.41%) Support Analyst
17 112 (3.38%) Business Analyst
18 98 (2.96%) Dynamics CRM Developer
19 96 (2.90%) Senior Developer
20 85 (2.56%) Junior
Libraries, Frameworks & Software Standards
1 741 (22.35%) .NET
2 393 (11.86%) HTML
3 263 (7.93%) CSS
4 233 (7.03%) ASP.NET
5 163 (4.92%) Web Services
6 153 (4.62%) jQuery
7 120 (3.62%) XML
8 110 (3.32%) AngularJS
9 100 (3.02%) HTML5
10 91 (2.75%) REST
11 89 (2.68%) .NET Framework
12 76 (2.29%) ASP.NET MVC
12 76 (2.29%) SOAP
13 68 (2.05%) WCF
14 64 (1.93%) ASP.NET Web API
14 64 (1.93%) CSS3
15 61 (1.84%) JSON
16 51 (1.54%) RESTful
17 43 (1.30%) WPF
18 41 (1.24%) Node.js
Miscellaneous
1 392 (11.83%) Analytical Skills
2 236 (7.12%) Management Information System
3 187 (5.64%) Computer Science
4 169 (5.10%) Self-Motivation
5 129 (3.89%) Mobile App
6 113 (3.41%) User Experience
7 103 (3.11%) Driving Licence
8 99 (2.99%) Enterprise Software
9 77 (2.32%) Greenfield Project
10 62 (1.87%) Social Media
11 61 (1.84%) Data Centre
12 35 (1.06%) Data Structures
13 30 (0.90%) Internet of Things
14 28 (0.84%) FMCG
15 23 (0.69%) Virtual Team
16 22 (0.66%) NHS
17 20 (0.60%) Graphic Design
18 19 (0.57%) Linux Command Line
19 18 (0.54%) CMDB
19 18 (0.54%) Hybrid Cloud
Operating Systems
1 231 (6.97%) Windows
2 206 (6.21%) Linux
3 97 (2.93%) Windows Server
4 51 (1.54%) Windows Server 2012
5 41 (1.24%) Windows Server 2008
6 37 (1.12%) Windows 7
7 34 (1.03%) Unix
8 28 (0.84%) Windows 10
9 26 (0.78%) Apple iOS
10 23 (0.69%) Ubuntu
11 18 (0.54%) Android
12 14 (0.42%) Windows XP
13 12 (0.36%) Red Hat Enterprise Linux
14 9 (0.27%) Windows Vista
15 7 (0.21%) Windows Server 2003
16 5 (0.15%) Mac OS X
16 5 (0.15%) Windows 8
17 4 (0.12%) Mac OS
18 2 (0.060%) CentOS
18 2 (0.060%) Windows NT
Processes & Methodologies
1 735 (22.17%) Agile Software Development
2 536 (16.17%) ERP
3 492 (14.84%) Project Management
4 398 (12.01%) Problem-Solving
5 372 (11.22%) Business Intelligence
6 295 (8.90%) ITIL
7 243 (7.33%) Stakeholder Management
8 242 (7.30%) E-Commerce
9 230 (6.94%) Analytics
10 229 (6.91%) MVC
11 224 (6.76%) Scrum
12 195 (5.88%) SDLC
13 186 (5.61%) Presales
14 171 (5.16%) Service Delivery
15 162 (4.89%) Migration
16 161 (4.86%) PRINCE2
17 154 (4.65%) Continuous Improvement
18 147 (4.43%) Decision-Making
19 144 (4.34%) TDD
20 141 (4.25%) TOGAF
Programming Languages
1 755 (22.78%) SQL
2 637 (19.22%) C#
3 575 (17.35%) JavaScript
4 159 (4.80%) Java
5 142 (4.28%) PHP
6 126 (3.80%) T-SQL
7 78 (2.35%) VB.NET
8 72 (2.17%) C
9 53 (1.60%) PowerShell
10 52 (1.57%) Python
11 46 (1.39%) Apex Code
12 42 (1.27%) VB
13 40 (1.21%) VBA
14 27 (0.81%) ABAP
15 24 (0.72%) C++
16 21 (0.63%) TypeScript
17 16 (0.48%) PL/SQL
18 15 (0.45%) ES6
19 13 (0.39%) Delphi
20 12 (0.36%) Perl
Qualifications
1 504 (15.20%) Degree
2 125 (3.77%) Microsoft Certification
3 105 (3.17%) Computer Science Degree
4 86 (2.59%) Security Cleared
5 55 (1.66%) ISEB
6 49 (1.48%) SC Cleared
7 31 (0.94%) PRINCE2 Practitioner
8 29 (0.87%) PMP
9 24 (0.72%) PMI Certification
10 20 (0.60%) CISSP
11 19 (0.57%) HNC
12 18 (0.54%) CEH
12 18 (0.54%) Cisco Certification
12 18 (0.54%) CompTIA Security+
13 17 (0.51%) HND
14 16 (0.48%) CCNA
15 15 (0.45%) MCSE
16 14 (0.42%) DV Cleared
16 14 (0.42%) ITIL Certification
17 13 (0.39%) Master's Degree
Quality Assurance & Compliance
1 136 (4.10%) SLA
2 107 (3.23%) QA
3 76 (2.29%) GDPR
4 50 (1.51%) ISO/IEC 27001
5 46 (1.39%) Data Quality
6 41 (1.24%) PMO
7 18 (0.54%) GPG13
8 8 (0.24%) ISO 9001
8 8 (0.24%) Sarbanes-Oxley
9 6 (0.18%) COBIT
10 4 (0.12%) PCI DSS
11 3 (0.090%) BS7799
11 3 (0.090%) Cyber Essentials
12 1 (0.030%) HIPAA
12 1 (0.030%) IASME
12 1 (0.030%) ISO 14001
12 1 (0.030%) ISO 22301
12 1 (0.030%) SSAE 16
12 1 (0.030%) WCAG
System Software
1 89 (2.68%) Active Directory
2 74 (2.23%) VMware Infrastructure
3 30 (0.90%) Docker
4 25 (0.75%) Hyper-V
5 23 (0.69%) Virtual Desktop
6 18 (0.54%) Virtual Machines
7 8 (0.24%) vSphere
8 6 (0.18%) VMware ESXi
9 5 (0.15%) Apache Flume
9 5 (0.15%) HDFS
10 4 (0.12%) Terminal Services
10 4 (0.12%) XenApp
11 2 (0.060%) KVM
11 2 (0.060%) XenDesktop
12 1 (0.030%) Microsoft App-V
12 1 (0.030%) pfSense
Systems Management
1 27 (0.81%) Ansible
2 22 (0.66%) Puppet
3 11 (0.33%) SCVMM
3 11 (0.33%) Terraform
4 10 (0.30%) SCCM
5 8 (0.24%) Microsoft Clustering
5 8 (0.24%) Systems Management Server (SMS)
6 6 (0.18%) Backup Exec
7 5 (0.15%) Graylog
7 5 (0.15%) Oozie
7 5 (0.15%) Opscode Chef
7 5 (0.15%) PingFederate
8 4 (0.12%) Cisco Prime
8 4 (0.12%) Kubernetes
8 4 (0.12%) Nagios
8 4 (0.12%) Oracle Enterprise Manager
8 4 (0.12%) Packer
8 4 (0.12%) WhatsUp Gold
9 3 (0.090%) Netcool
9 3 (0.090%) SCOM
Vendors
1 1,127 (34.00%) Microsoft
2 389 (11.73%) Salesforce.com
3 374 (11.28%) SAP
4 261 (7.87%) Oracle
5 118 (3.56%) Sage
6 101 (3.05%) VMware
7 84 (2.53%) Infor
8 76 (2.29%) Epicor
9 69 (2.08%) Google
10 59 (1.78%) IBM
11 51 (1.54%) Xero
12 50 (1.51%) Citrix
13 47 (1.42%) Informatica
14 46 (1.39%) Adobe
15 43 (1.30%) Tableau
16 41 (1.24%) Cisco
17 35 (1.06%) JD Edwards
18 28 (0.84%) IFS
19 25 (0.75%) Pardot
20 24 (0.72%) Pega