Period
to 22 November 2017

The median annual salary for a Help Desk Manager was £42,500 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Manager
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 1126 1158 1240
Rank change year-on-year +32 +82 +26
Permanent jobs requiring a Help Desk Manager 56 67 69
As % of all permanent IT jobs advertised in the UK 0.031% 0.035% 0.032%
As % of the Job Titles category 0.032% 0.037% 0.033%
Number of salaries quoted 51 62 64
UK median annual salary £42,500 £35,000 £42,500
Median salary % change year-on-year +21.43% -17.65% +2.41%
10th Percentile £30,000 £26,025 £30,375
90th Percentile £48,000 £52,500 £61,000
UK excluding London median annual salary £37,500 £35,000 £35,000
% change year-on-year +7.14% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Help Desk Manager
Job Vacancy Trend

Job postings that featured Help Desk Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Manager in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager.

Salary trend for Help Desk Manager in the UK

Help Desk Manager
Salary Histogram

The salary distribution of IT jobs citing Help Desk Manager over the 6 months to 22 November 2017.

Salary histogram for Help Desk Manager in the UK

Help Desk Manager
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 55 £42,500 +21.43%
UK excluding London +35 46 £37,500 +7.14%
North of England +11 18 £45,000 -10.89%
Yorkshire - 17 £45,000 -
South East +24 14 £33,500 -7.59%
London -7 10 £47,500 +35.71%
South West +16 7 £35,000 +4.48%
East of England +9 5 £37,500 +44.23%
Midlands +27 1 £45,000 +28.57%
West Midlands +4 1 £45,000 +20.00%
North West -19 1 £22,950 -54.55%
Scotland - 1 - -

Help Desk Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Help Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Manager in the job title.

1 31 (55.36%) ITIL
2 16 (28.57%) Line Management
3 13 (23.21%) ITIL Certification
4 11 (19.64%) SLA
5 10 (17.86%) Mentoring
6 8 (14.29%) Microsoft
6 8 (14.29%) Windows
7 7 (12.50%) Coaching
7 7 (12.50%) ITIL V3
8 6 (10.71%) MS Exchange
8 6 (10.71%) Active Directory
9 5 (8.93%) Service Delivery
9 5 (8.93%) Change Management
9 5 (8.93%) ServiceNow
9 5 (8.93%) Microsoft Office
10 4 (7.14%) People Management
10 4 (7.14%) Windows Server
10 4 (7.14%) Performance Management
10 4 (7.14%) Microsoft Certification
11 3 (5.36%) MCSA
11 3 (5.36%) SQL
11 3 (5.36%) SCCM
11 3 (5.36%) Windows Server 2008
12 2 (3.57%) Windows Server 2012
12 2 (3.57%) Office 365
12 2 (3.57%) Exchange Server 2010
12 2 (3.57%) Retail
12 2 (3.57%) MOS
12 2 (3.57%) Document Management
12 2 (3.57%) Law

Help Desk Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.71%) MS Exchange
2 2 (3.57%) Exchange Server 2010
3 1 (1.79%) Exchange Server 2013
3 1 (1.79%) SharePoint
Applications
1 5 (8.93%) Microsoft Office
Business Applications
1 1 (1.79%) Dynamics NAV
Cloud Services
1 2 (3.57%) Office 365
Communications & Networking
1 1 (1.79%) LAN
1 1 (1.79%) SAN
1 1 (1.79%) TCP/IP
1 1 (1.79%) VLAN
1 1 (1.79%) WLAN
Database & Business Intelligence
1 1 (1.79%) MySQL
1 1 (1.79%) Oracle Database
Development Applications
1 1 (1.79%) JIRA
General
1 2 (3.57%) Law
1 2 (3.57%) Legal
1 2 (3.57%) Retail
2 1 (1.79%) Advertising
2 1 (1.79%) Electronics
2 1 (1.79%) Finance
2 1 (1.79%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.79%) LAMP
Miscellaneous
1 2 (3.57%) Spread Betting
2 1 (1.79%) CCTV
2 1 (1.79%) EPoS
2 1 (1.79%) Fintech
2 1 (1.79%) iPad
2 1 (1.79%) PMI
Operating Systems
1 8 (14.29%) Windows
2 4 (7.14%) Windows Server
3 3 (5.36%) Windows Server 2008
4 2 (3.57%) Windows Server 2012
5 1 (1.79%) Mac OS X
5 1 (1.79%) Unix
5 1 (1.79%) Windows 7
Processes & Methodologies
1 31 (55.36%) ITIL
2 16 (28.57%) Line Management
3 10 (17.86%) Mentoring
4 7 (12.50%) Coaching
4 7 (12.50%) ITIL V3
5 5 (8.93%) Change Management
5 5 (8.93%) Service Delivery
6 4 (7.14%) People Management
6 4 (7.14%) Performance Management
7 2 (3.57%) Document Management
8 1 (1.79%) CAFM
8 1 (1.79%) Disaster Recovery
8 1 (1.79%) Facilities Management
8 1 (1.79%) Incident Management
8 1 (1.79%) ITSM
8 1 (1.79%) Operations Management
8 1 (1.79%) PRINCE2
8 1 (1.79%) Problem Management
8 1 (1.79%) Service Management
8 1 (1.79%) Statistical Analysis
Programming Languages
1 3 (5.36%) SQL
2 1 (1.79%) ANSI SQL
2 1 (1.79%) C
2 1 (1.79%) PHP
Qualifications
1 13 (23.21%) ITIL Certification
2 4 (7.14%) Microsoft Certification
3 3 (5.36%) MCSA
4 2 (3.57%) MCP
4 2 (3.57%) MCSE
4 2 (3.57%) MCTS
4 2 (3.57%) MOS
5 1 (1.79%) PMI Certification
Quality Assurance & Compliance
1 11 (19.64%) SLA
2 1 (1.79%) QA
System Software
1 6 (10.71%) Active Directory
2 1 (1.79%) Hyper-V
2 1 (1.79%) VMware Infrastructure
Systems Management
1 3 (5.36%) SCCM
2 1 (1.79%) SCOM
Vendors
1 8 (14.29%) Microsoft
2 5 (8.93%) ServiceNow
3 2 (3.57%) Peregrine
3 2 (3.57%) Remedy
3 2 (3.57%) Salesforce.com
4 1 (1.79%) Apple
4 1 (1.79%) Cisco
4 1 (1.79%) Oracle
4 1 (1.79%) VMware