The median annual salary for a Help Desk Manager was £37,500 in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Manager
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 842 899 933
Rank change year-on-year +57 +34  
Permanent jobs requiring a Help Desk Manager 30 25 38
As % of all permanent IT jobs advertised in the UK 0.034% 0.026% 0.034%
As % of the Job Titles category 0.035% 0.027% 0.036%
Number of salaries quoted 27 22 33
Median salary £37,500 £40,500 £42,500
Median salary % change year-on-year -7.40% -4.70%  
90% offered a salary of more than £35,000 £23,250 £34,344
10% offered a salary of more than £47,700 £60,000 £62,000
UK excluding London median salary £35,000 £42,500 £38,000
% change year-on-year -17.64% +11.84%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84528 93714 106901
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 69082 78988 88114
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Manager in the job title.

Job vacancy trend for Help Desk Manager in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager.

Salary trend for Help Desk Manager in the UK

Help Desk Manager
Salary Histogram

The salary distribution of IT jobs citing Help Desk Manager over the 3 months to 25 June 2017.

Salary histogram for Help Desk Manager in the UK

Help Desk Manager
Top 24 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 30 £37,500 -7.40% 5
North West - 9 £37,500 -
Manchester - 9 £37,500 -
South East +58 6 £40,000 +6.66%
South West +9 6 £35,000 -6.66% 1
Bristol - 6 £35,000 - 1
London +16 4 £50,000 +25.00% 2
East of England +7 4 £30,000 -38.46%
City of London +27 3 £52,500 -
Cambridgeshire -2 3 - -
Hampshire - 3 £35,000 -
Huntingdon - 3 - -
Basingstoke - 3 £35,000 -
Oxfordshire +17 1 £48,000 +60.00%
East Sussex +12 1 £45,000 -
Berkshire - 1 £45,000 -
Yorkshire - 1 £30,000 - 2
Oxford - 1 £48,000 -
Wakefield - 1 £30,000 -
West Yorkshire - 1 £30,000 - 2
Lewes - 1 £45,000 -
Billericay - 1 £30,000 -
Reading - 1 £45,000 -
Essex - 1 £30,000 -

Help Desk Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, Help Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Manager in the job title.

1 25 (60.98%) ITIL
2 18 (43.90%) SLA
3 10 (24.39%) Microsoft
3 10 (24.39%) Windows
4 9 (21.95%) Incident Management
5 8 (19.51%) Service Delivery
5 8 (19.51%) Mentoring
5 8 (19.51%) People Management
6 7 (17.07%) ITIL V3
6 7 (17.07%) ITIL Certification
7 6 (14.63%) ServiceNow
8 5 (12.20%) Coaching
8 5 (12.20%) Performance Management
8 5 (12.20%) Active Directory
9 4 (9.76%) Problem Management
9 4 (9.76%) Line Management
10 3 (7.32%) MobileIron
10 3 (7.32%) Change Management
11 2 (4.88%) Management Information System
11 2 (4.88%) Service Management
11 2 (4.88%) Windows Server 2003
11 2 (4.88%) Cisco
11 2 (4.88%) MS Exchange
11 2 (4.88%) Microsoft Office
11 2 (4.88%) SQL
11 2 (4.88%) Exchange Server 2007
11 2 (4.88%) Exchange Server 2003
11 2 (4.88%) Marketing
11 2 (4.88%) Document Management
11 2 (4.88%) Finance

Help Desk Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.88%) Exchange Server 2003
1 2 (4.88%) Exchange Server 2007
1 2 (4.88%) MS Exchange
Applications
1 2 (4.88%) Microsoft Office
Business Applications
1 1 (2.44%) Dynamics NAV
1 1 (2.44%) SAP Oil and Gas
Cloud Services
1 2 (4.88%) Office 365
1 2 (4.88%) SaaS
2 1 (2.44%) IaaS
2 1 (2.44%) PaaS
Communications & Networking
1 1 (2.44%) LAN
1 1 (2.44%) Skype
1 1 (2.44%) VoIP
Database & Business Intelligence
1 1 (2.44%) MySQL
General
1 2 (4.88%) Finance
1 2 (4.88%) Marketing
2 1 (2.44%) Advertising
2 1 (2.44%) Electronics
2 1 (2.44%) Law
2 1 (2.44%) Legal
2 1 (2.44%) Manufacturing
2 1 (2.44%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.44%) LAMP
Miscellaneous
1 2 (4.88%) Greenfield Project
1 2 (4.88%) Management Information System
2 1 (2.44%) Analytical Skills
2 1 (2.44%) CCTV
2 1 (2.44%) Computer Science
2 1 (2.44%) EPoS
2 1 (2.44%) PMI
2 1 (2.44%) Virtual Team
Operating Systems
1 10 (24.39%) Windows
2 2 (4.88%) Windows Server 2003
3 1 (2.44%) Windows 10
3 1 (2.44%) Windows 8
3 1 (2.44%) Windows Server
3 1 (2.44%) Windows XP
Processes & Methodologies
1 25 (60.98%) ITIL
2 9 (21.95%) Incident Management
3 8 (19.51%) Mentoring
3 8 (19.51%) People Management
3 8 (19.51%) Service Delivery
4 7 (17.07%) ITIL V3
5 5 (12.20%) Coaching
5 5 (12.20%) Performance Management
6 4 (9.76%) Line Management
6 4 (9.76%) Problem Management
7 3 (7.32%) Change Management
8 2 (4.88%) Document Management
8 2 (4.88%) Service Desk Management
8 2 (4.88%) Service Management
9 1 (2.44%) Case Management
9 1 (2.44%) Continuous Improvement
9 1 (2.44%) Digital Marketing
9 1 (2.44%) Programme Management
9 1 (2.44%) Service Design
9 1 (2.44%) Virtual Team Management
Programming Languages
1 2 (4.88%) SQL
2 1 (2.44%) ANSI SQL
2 1 (2.44%) C
2 1 (2.44%) PHP
Qualifications
1 7 (17.07%) ITIL Certification
2 1 (2.44%) Computer Science Degree
2 1 (2.44%) Degree
2 1 (2.44%) GNVQ
2 1 (2.44%) HND
2 1 (2.44%) Microsoft Certification
2 1 (2.44%) PMI Certification
Quality Assurance & Compliance
1 18 (43.90%) SLA
2 1 (2.44%) QA
2 1 (2.44%) Sarbanes-Oxley
System Software
1 5 (12.20%) Active Directory
2 1 (2.44%) Virtual Desktop
Vendors
1 10 (24.39%) Microsoft
2 6 (14.63%) ServiceNow
3 3 (7.32%) MobileIron
4 2 (4.88%) Cisco
5 1 (2.44%) Citrix
5 1 (2.44%) SAP
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