The median annual salary for a Help Desk Manager was £37,500 in advertised job vacancies during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Help Desk Manager
UK
Rank 849 920 920
Rank change year-on-year +71 0  
Permanent jobs requiring a Help Desk Manager 11 36 46
As % of all permanent IT jobs advertised in the UK 0.013% 0.035% 0.043%
As % of the Job Titles category 0.014% 0.036% 0.045%
Number of salaries quoted 9 31 39
Median salary £37,500 £38,000 £37,500
Median salary % change year-on-year -1.31% +1.33%  
90% offered a salary of more than £28,500 £23,500 £32,500
10% offered a salary of more than £53,000 £50,000 £52,750
UK excluding London median salary £34,000 £48,500 £37,500
% change year-on-year -29.89% +29.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80799 99610 102835
As % of all permanent IT job vacancies advertised in the UK 96.25% 96.36% 96.62%
Number of salaries quoted 67025 83372 83971
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Manager in the job title.

Job vacancy trend for Help Desk Manager in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager.

Salary trend for Help Desk Manager in the UK

Help Desk Manager
Salary Histogram

The salary distribution of IT jobs citing Help Desk Manager over the 3 months to 26 March 2017.

Salary histogram for Help Desk Manager in the UK

Help Desk Manager
Top 22 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +84 11 £37,500 -1.31%
South East +57 4 £30,000 -38.14%
London +65 3 £47,500 +25.00%
Milton Keynes - 2 £28,250 -
Buckinghamshire - 2 £28,250 -
West Midlands +35 1 £55,000 +92.98%
East of England +18 1 £45,000 +18.42%
Cambridge +13 1 £45,000 -
Cambridgeshire +11 1 £45,000 -
Durham - 1 £30,500 -
Somerset - 1 £37,500 -
Surrey - 1 £30,000 -
West Sussex - 1 - -
Worcestershire - 1 £55,000 -
City of London - 1 £52,500 -
North East - 1 £30,500 -
Crawley - 1 - -
Darlington - 1 £30,500 -
Epsom - 1 £30,000 -
Worcester - 1 £55,000 -
South West - 1 £37,500 -
Bath - 1 £37,500 -

Help Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 26 March 2017, Help Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Manager in the job title.

1 31 (59.62%) ITIL
2 18 (34.62%) Windows
3 17 (32.69%) Active Directory
4 14 (26.92%) SLA
4 14 (26.92%) Microsoft
4 14 (26.92%) ITIL Certification
5 11 (21.15%) Windows Server
6 10 (19.23%) Service Delivery
6 10 (19.23%) MS Excel
7 9 (17.31%) Microsoft Certification
7 9 (17.31%) Finance
8 8 (15.38%) MS Office
9 7 (13.46%) SQL Server
9 7 (13.46%) WAN
9 7 (13.46%) Line Management
10 6 (11.54%) Performance Management
10 6 (11.54%) Degree
10 6 (11.54%) Problem Management
10 6 (11.54%) Office 365
10 6 (11.54%) Hyper-V
10 6 (11.54%) Change Management
10 6 (11.54%) Telecoms
11 5 (9.62%) IPsec
11 5 (9.62%) Electronics
11 5 (9.62%) Service Management
11 5 (9.62%) Manufacturing
11 5 (9.62%) Programme Management
11 5 (9.62%) TCP/IP
11 5 (9.62%) VPN
11 5 (9.62%) Business Intelligence

Help Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.92%) Exchange Server 2010
1 1 (1.92%) IIS
1 1 (1.92%) MS Exchange
Applications
1 10 (19.23%) MS Excel
2 8 (15.38%) MS Office
Business Applications
1 5 (9.62%) SAP Oil and Gas
2 1 (1.92%) NetSuite
Cloud Services
1 6 (11.54%) Office 365
Communications & Networking
1 7 (13.46%) WAN
2 5 (9.62%) IPsec
2 5 (9.62%) LAN
2 5 (9.62%) SSL
2 5 (9.62%) TCP/IP
2 5 (9.62%) VPN
3 1 (1.92%) Internet
3 1 (1.92%) VoIP
Database & Business Intelligence
1 7 (13.46%) SQL Server
2 5 (9.62%) SQL Server 2008
2 5 (9.62%) SQL Server 2012
Development Applications
1 1 (1.92%) JIRA
General
1 9 (17.31%) Finance
2 6 (11.54%) Telecoms
3 5 (9.62%) Electronics
3 5 (9.62%) Manufacturing
3 5 (9.62%) Marketing
3 5 (9.62%) Retail
4 1 (1.92%) Banking
4 1 (1.92%) Games
4 1 (1.92%) Law
4 1 (1.92%) Legal
Miscellaneous
1 3 (5.77%) Virtual Team
2 1 (1.92%) Analytical Skills
2 1 (1.92%) Client/Server
2 1 (1.92%) Computer Science
2 1 (1.92%) Driving Licence
2 1 (1.92%) EPoS
2 1 (1.92%) Fat Client
2 1 (1.92%) Thin Client
Operating Systems
1 18 (34.62%) Windows
2 11 (21.15%) Windows Server
3 2 (3.85%) Windows 7
3 2 (3.85%) Windows Server 2012
4 1 (1.92%) Apple iOS
4 1 (1.92%) Mac OS
4 1 (1.92%) Windows 10
4 1 (1.92%) Windows 8
4 1 (1.92%) Windows Server 2008
4 1 (1.92%) Windows XP
Processes & Methodologies
1 31 (59.62%) ITIL
2 10 (19.23%) Service Delivery
3 7 (13.46%) Line Management
4 6 (11.54%) Change Management
4 6 (11.54%) Performance Management
4 6 (11.54%) Problem Management
5 5 (9.62%) Business Intelligence
5 5 (9.62%) Digital Marketing
5 5 (9.62%) Mentoring
5 5 (9.62%) Programme Management
5 5 (9.62%) Service Management
6 4 (7.69%) Coaching
6 4 (7.69%) Document Management
6 4 (7.69%) Service Desk Management
6 4 (7.69%) Ticket Management
7 3 (5.77%) Case Management
7 3 (5.77%) Stakeholder Management
7 3 (5.77%) Statistics
7 3 (5.77%) Virtual Team Management
8 2 (3.85%) Process Improvement
Programming Languages
1 2 (3.85%) C
1 2 (3.85%) SQL
Qualifications
1 14 (26.92%) ITIL Certification
2 9 (17.31%) Microsoft Certification
3 6 (11.54%) Degree
4 5 (9.62%) MCSA
4 5 (9.62%) MCSE
5 3 (5.77%) MCP
5 3 (5.77%) MCTS
6 1 (1.92%) GNVQ
6 1 (1.92%) HND
Quality Assurance & Compliance
1 14 (26.92%) SLA
2 2 (3.85%) Sarbanes-Oxley
3 1 (1.92%) ISO/IEC 27001
System Software
1 17 (32.69%) Active Directory
2 6 (11.54%) Hyper-V
3 1 (1.92%) Virtual Desktop
3 1 (1.92%) VMware Infrastructure
Vendors
1 14 (26.92%) Microsoft
2 5 (9.62%) SAP
3 4 (7.69%) VMware
4 3 (5.77%) Cisco
4 3 (5.77%) Citrix
4 3 (5.77%) NetApp
5 1 (1.92%) MobileIron
5 1 (1.92%) Salesforce.com