1st Line Technical Support Jobs

First Line Technical Support
UK

The median First Line Technical Support salary in the UK is £26,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 708 1064 1045
Rank change year-on-year +356 -19 -297
Permanent jobs requiring a 1st Line Technical Support 21 14 25
As % of all permanent jobs advertised in the UK 0.040% 0.011% 0.020%
As % of the Job Titles category 0.042% 0.012% 0.021%
Number of salaries quoted 20 7 25
10th Percentile £22,150 £22,300 £19,500
25th Percentile £24,625 £23,000 £20,250
Median annual salary (50th Percentile) £26,000 £25,000 £22,500
Median % change year-on-year +4.00% +11.11% -10.00%
75th Percentile £27,000 £25,475 £27,000
90th Percentile - £26,500 £32,500
UK excluding London median annual salary £26,000 £25,000 £22,500
% change year-on-year +4.00% +11.11% +12.50%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Technical Support
Job Vacancy Trend

Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Technical Support.

Salary trend for 1st Line Technical Support in the UK

1st Line Technical Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +247 20 £26,000 +4.00% 2
England +356 19 £26,000 +4.00% 3
South East +178 16 £26,000 -3.70%
Work from Home +263 4 £23,000 -6.12% 1
North of England +130 2 £25,000 +1.42%
Yorkshire +98 2 £25,000 -
London - 1 £33,000 - 1
Wales - 1 - -
Scotland - 1 £25,000 -

1st Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.

1 19 (90.48%) Social Skills
2 11 (52.38%) Automotive
3 6 (28.57%) German Language
3 6 (28.57%) Microsoft 365
3 6 (28.57%) Windows
4 5 (23.81%) Microsoft
4 5 (23.81%) Customer Service
4 5 (23.81%) French Language
5 4 (19.05%) Windows 10
5 4 (19.05%) Microsoft Office
6 3 (14.29%) Microsoft Certification
6 3 (14.29%) LAN
6 3 (14.29%) WAN
6 3 (14.29%) Active Directory
6 3 (14.29%) Degree
7 2 (9.52%) Computer Science
7 2 (9.52%) MCITP
7 2 (9.52%) VLAN
7 2 (9.52%) Marketing
7 2 (9.52%) Computer Science Degree
7 2 (9.52%) Driving Licence
7 2 (9.52%) Cisco
7 2 (9.52%) Cisco Certification
7 2 (9.52%) CCNA
7 2 (9.52%) ADSL
7 2 (9.52%) Broadband
7 2 (9.52%) HTML
7 2 (9.52%) SQL
7 2 (9.52%) Firewall
7 2 (9.52%) Wireless

1st Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (19.05%) Microsoft Office
Cloud Services
1 6 (28.57%) Microsoft 365
Communications & Networking
1 3 (14.29%) LAN
1 3 (14.29%) WAN
2 2 (9.52%) ADSL
2 2 (9.52%) Broadband
2 2 (9.52%) Firewall
2 2 (9.52%) VLAN
2 2 (9.52%) Wireless
3 1 (4.76%) VPN
General
1 19 (90.48%) Social Skills
2 11 (52.38%) Automotive
3 6 (28.57%) German Language
4 5 (23.81%) French Language
5 2 (9.52%) Marketing
5 2 (9.52%) Telecoms
6 1 (4.76%) Law
6 1 (4.76%) Legal
6 1 (4.76%) Manufacturing
6 1 (4.76%) Retail
Libraries, Frameworks & Software Standards
1 2 (9.52%) HTML
Miscellaneous
1 2 (9.52%) Driving Licence
Operating Systems
1 6 (28.57%) Windows
2 4 (19.05%) Windows 10
3 1 (4.76%) Mac OS
Processes & Methodologies
1 5 (23.81%) Customer Service
2 2 (9.52%) Computer Science
3 1 (4.76%) Cybersecurity
3 1 (4.76%) ITIL
Programming Languages
1 2 (9.52%) SQL
Qualifications
1 3 (14.29%) Degree
1 3 (14.29%) Microsoft Certification
2 2 (9.52%) CCNA
2 2 (9.52%) Cisco Certification
2 2 (9.52%) Computer Science Degree
2 2 (9.52%) MCITP
2 2 (9.52%) Network+ Certification
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 3 (14.29%) Active Directory
Systems Management
1 1 (4.76%) Microsoft Intune
Vendors
1 5 (23.81%) Microsoft
2 2 (9.52%) Cisco
3 1 (4.76%) Dell