Period
to 2 April 2020

The median annual salary for a 1st Line Technical Support was £24,000 in advertised job vacancies during the 6 months to 2 April 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Technical Support
UK
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 964 1045 1164
Rank change year-on-year +81 +119 -35
Permanent jobs requiring a 1st Line Technical Support 15 65 50
As % of all permanent jobs advertised in the UK 0.013% 0.044% 0.028%
As % of the Job Titles category 0.013% 0.046% 0.029%
Number of salaries quoted 12 63 49
Median annual salary £24,000 £20,500 £22,500
Median salary % change year-on-year +17.07% -8.89% +12.50%
10th Percentile £19,550 £19,000 £18,000
90th Percentile £33,750 £38,000 £34,687
UK excluding London median annual salary £23,500 £20,500 £21,000
% change year-on-year +14.63% -2.38% +13.51%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 111,745 142,075 170,719
% of permanent IT jobs with a recognized job title 95.40% 95.97% 96.46%
Number of salaries quoted 89,584 113,392 140,055
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,750 £28,500 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

1st Line Technical Support
Job Vacancy Trend

Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Technical Support.

Salary trend for 1st Line Technical Support in the UK

1st Line Technical Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +73 13 £25,000 +21.95% 4
UK excluding London +53 13 £23,500 +14.63% 4
South East +39 7 £32,500 +35.42%
London +98 2 £24,000 -23.81%
South West +51 2 £23,000 +6.98% 1
Scotland - 2 £21,000 -
North of England +57 1 £22,000 +7.32% 1
Yorkshire +37 1 £22,000 +7.32% 1
East of England - 1 - - 1

1st Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 2 April 2020, 1st Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.

1 7 (46.67%) Windows
2 6 (40.00%) Microsoft Office
3 5 (33.33%) B2B
4 4 (26.67%) SQL
5 3 (20.00%) CRM
5 3 (20.00%) Microsoft
5 3 (20.00%) Active Directory
5 3 (20.00%) Wireless
5 3 (20.00%) Problem-Solving
5 3 (20.00%) Windows Server 2012
6 2 (13.33%) iPhone
6 2 (13.33%) Windows Server 2008
6 2 (13.33%) Self-Motivation
6 2 (13.33%) Records Management
6 2 (13.33%) Video Conferencing
6 2 (13.33%) Document Management
6 2 (13.33%) Windows 7
6 2 (13.33%) Windows 10
6 2 (13.33%) Firewall
6 2 (13.33%) Management Information System
6 2 (13.33%) Borland
6 2 (13.33%) Intranet
6 2 (13.33%) C#
6 2 (13.33%) SQL Server
7 1 (6.67%) Oracle
7 1 (6.67%) LAN
7 1 (6.67%) VPN
7 1 (6.67%) Business Intelligence
7 1 (6.67%) Citrix
7 1 (6.67%) Cisco Certification

1st Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (40.00%) Microsoft Office
Communications & Networking
1 3 (20.00%) Wireless
2 2 (13.33%) Firewall
2 2 (13.33%) Intranet
3 1 (6.67%) Internet
3 1 (6.67%) LAN
3 1 (6.67%) Remote Desktop
3 1 (6.67%) VPN
Database & Business Intelligence
1 2 (13.33%) SQL Server
General
1 1 (6.67%) Finance
1 1 (6.67%) Retail
Miscellaneous
1 2 (13.33%) iPhone
1 2 (13.33%) Management Information System
1 2 (13.33%) Self-Motivation
1 2 (13.33%) Video Conferencing
2 1 (6.67%) Blackberry
2 1 (6.67%) Freedom of Information
2 1 (6.67%) iPad
2 1 (6.67%) PDA
Operating Systems
1 7 (46.67%) Windows
2 3 (20.00%) Windows Server 2012
3 2 (13.33%) Windows 10
3 2 (13.33%) Windows 7
3 2 (13.33%) Windows Server 2008
4 1 (6.67%) Android
4 1 (6.67%) Mac OS
4 1 (6.67%) Windows Server
Processes & Methodologies
1 5 (33.33%) B2B
2 3 (20.00%) CRM
2 3 (20.00%) Problem-Solving
3 2 (13.33%) Document Management
3 2 (13.33%) Records Management
4 1 (6.67%) Analytics
4 1 (6.67%) Asset Management
4 1 (6.67%) Business Intelligence
4 1 (6.67%) Cybersecurity
4 1 (6.67%) Data Analytics
4 1 (6.67%) Data Protection
4 1 (6.67%) ITIL
4 1 (6.67%) Time Management
Programming Languages
1 4 (26.67%) SQL
2 2 (13.33%) C#
Qualifications
1 1 (6.67%) CCNA
1 1 (6.67%) Cisco Certification
1 1 (6.67%) Network+ Certification
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 3 (20.00%) Active Directory
2 1 (6.67%) XenApp
2 1 (6.67%) XenDesktop
Systems Management
1 1 (6.67%) SCCM
Vendors
1 3 (20.00%) Microsoft
2 2 (13.33%) Borland
3 1 (6.67%) Adobe
3 1 (6.67%) Apple
3 1 (6.67%) Citrix
3 1 (6.67%) Oracle