Period
to 22 November 2019

The median annual salary for a 1st Line Technical Support was £20,750 in advertised job vacancies during the 6 months to 22 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Technical Support
UK
6 months to
22 Nov 2019
Same period 2018 Same period 2017
Rank 1002 1119 1142
Rank change year-on-year +117 +23 +8
Permanent jobs requiring a 1st Line Technical Support 53 68 66
As % of all permanent IT jobs advertised in the UK 0.039% 0.042% 0.037%
As % of the Job Titles category 0.041% 0.044% 0.038%
Number of salaries quoted 51 59 60
UK median annual salary £20,750 £23,500 £22,500
Median salary % change year-on-year -11.70% +4.44% +9.76%
10th Percentile £19,500 £18,900 £17,750
90th Percentile £25,750 £34,687 £38,750
UK excluding London median annual salary £20,500 £20,500 £21,000
% change year-on-year - -2.38% +10.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 129,223 156,148 173,081
% of permanent IT jobs with a recognized job title 95.62% 95.86% 96.00%
Number of salaries quoted 103,467 125,712 138,898
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Technical Support
Job Vacancy Trend

Job postings that featured 1st Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Technical Support.

Salary trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Technical Support over the 6 months to 22 November 2019.

Salary histogram for 1st Line Technical Support in the UK

1st Line Technical Support
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 22 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 52 £20,625 -12.23% 11
UK excluding London +71 48 £20,500 - 10
North of England +56 26 £20,500 - 2
Yorkshire +29 26 £20,500 - 1
South East +14 10 £20,000 -9.09% 4
East of England +58 8 £25,500 +17.24% 3
London +73 4 £30,000 - 1
South West +23 4 £21,000 -2.33%

1st Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2019, 1st Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.

1 38 (71.70%) Microsoft
2 34 (64.15%) Active Directory
3 27 (50.94%) Cisco
4 26 (49.06%) VoIP
5 25 (47.17%) Broadband
6 23 (43.40%) Firewall
6 23 (43.40%) Wireless
6 23 (43.40%) VMware
6 23 (43.40%) VMware Infrastructure
7 22 (41.51%) Data Centre
7 22 (41.51%) Cisco Certification
7 22 (41.51%) Microsoft Certification
7 22 (41.51%) CCNA
8 21 (39.62%) ADSL
8 21 (39.62%) Citrix
8 21 (39.62%) ISO 9001
8 21 (39.62%) MCSE
8 21 (39.62%) 3G
8 21 (39.62%) Meraki
8 21 (39.62%) Polycom
8 21 (39.62%) ISO/IEC 27001
8 21 (39.62%) VMware Certified Professional (VCP)
8 21 (39.62%) Supplier Management
8 21 (39.62%) MCITP
8 21 (39.62%) Aruba
9 19 (35.85%) Windows
10 15 (28.30%) Problem-Solving
11 13 (24.53%) Office 365
11 13 (24.53%) Windows 7
12 10 (18.87%) SQL

1st Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (13.21%) MS Exchange
Applications
1 6 (11.32%) Microsoft Office
Cloud Services
1 13 (24.53%) Office 365
2 7 (13.21%) Mimecast
3 1 (1.89%) AWS
3 1 (1.89%) Azure
Communications & Networking
1 26 (49.06%) VoIP
2 25 (47.17%) Broadband
3 23 (43.40%) Firewall
3 23 (43.40%) Wireless
4 21 (39.62%) 3G
4 21 (39.62%) ADSL
5 7 (13.21%) Skype
6 4 (7.55%) Remote Desktop
7 2 (3.77%) LAN
7 2 (3.77%) WAN
8 1 (1.89%) BGP
8 1 (1.89%) Cisco ASA
8 1 (1.89%) Cisco Firepower
8 1 (1.89%) DHCP
8 1 (1.89%) DNS
8 1 (1.89%) Ethernet
8 1 (1.89%) IP Telephony
8 1 (1.89%) MPLS
8 1 (1.89%) TCP/IP
8 1 (1.89%) VPN
Database & Business Intelligence
1 4 (7.55%) SQL Server
Development Applications
1 1 (1.89%) JIRA
General
1 9 (16.98%) Finance
2 1 (1.89%) Banking
2 1 (1.89%) Retail
2 1 (1.89%) Telecoms
Miscellaneous
1 22 (41.51%) Data Centre
2 4 (7.55%) Management Information System
3 2 (3.77%) Analytical Skills
3 2 (3.77%) iPad
4 1 (1.89%) Handset
4 1 (1.89%) iPhone
4 1 (1.89%) Mobile Computing
4 1 (1.89%) Public Cloud
4 1 (1.89%) Video Conferencing
Operating Systems
1 19 (35.85%) Windows
2 13 (24.53%) Windows 7
3 8 (15.09%) Android
4 7 (13.21%) Mac OS X
4 7 (13.21%) Windows Server
4 7 (13.21%) Windows Server 2008
5 2 (3.77%) Windows 10
6 1 (1.89%) Mac OS
6 1 (1.89%) Windows 2000
Processes & Methodologies
1 21 (39.62%) Supplier Management
2 15 (28.30%) Problem-Solving
3 10 (18.87%) ITIL
4 8 (15.09%) Service Management
5 7 (13.21%) ITSM
5 7 (13.21%) Root Cause Analysis
6 6 (11.32%) B2B
7 4 (7.55%) Continuous Improvement
7 4 (7.55%) Stakeholder Management
8 3 (5.66%) Time Management
9 1 (1.89%) Analytical Thinking
9 1 (1.89%) Analytics
9 1 (1.89%) Business Intelligence
9 1 (1.89%) CRM
9 1 (1.89%) Data Analytics
9 1 (1.89%) IT Strategy
9 1 (1.89%) Project Management
Programming Languages
1 10 (18.87%) SQL
2 5 (9.43%) C#
3 1 (1.89%) C
3 1 (1.89%) VB
Qualifications
1 22 (41.51%) CCNA
1 22 (41.51%) Cisco Certification
1 22 (41.51%) Microsoft Certification
2 21 (39.62%) MCITP
2 21 (39.62%) MCSE
2 21 (39.62%) VMware Certified Professional (VCP)
3 5 (9.43%) CCENT
4 2 (3.77%) Degree
5 1 (1.89%) CCDP
5 1 (1.89%) CCIE
5 1 (1.89%) CCNP
5 1 (1.89%) DBS Check
Quality Assurance & Compliance
1 21 (39.62%) ISO 9001
1 21 (39.62%) ISO/IEC 27001
2 1 (1.89%) PCI DSS
System Software
1 34 (64.15%) Active Directory
2 23 (43.40%) VMware Infrastructure
3 1 (1.89%) Hyper-V
3 1 (1.89%) VMware Workstation
Systems Management
1 7 (13.21%) SCCM
2 1 (1.89%) Cisco CUCM
Vendors
1 38 (71.70%) Microsoft
2 27 (50.94%) Cisco
3 23 (43.40%) VMware
4 21 (39.62%) Aruba
4 21 (39.62%) Citrix
4 21 (39.62%) Meraki
4 21 (39.62%) Polycom
5 8 (15.09%) Apple
6 5 (9.43%) Borland
7 1 (1.89%) Adobe
7 1 (1.89%) Avaya
7 1 (1.89%) Oracle