First Line Technical Support
UK
The median First Line Technical Support salary in the UK is £26,000 per year according to job vacancies posted during the 6 months to 9 December 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 708 | 1064 | 1045 |
| Rank change year-on-year | +356 | -19 | -297 |
| Permanent jobs requiring a 1st Line Technical Support | 21 | 14 | 25 |
| As % of all permanent jobs advertised in the UK | 0.040% | 0.011% | 0.020% |
| As % of the Job Titles category | 0.042% | 0.012% | 0.021% |
| Number of salaries quoted | 20 | 7 | 25 |
| 10th Percentile | £22,150 | £22,300 | £19,500 |
| 25th Percentile | £24,625 | £23,000 | £20,250 |
| Median annual salary (50th Percentile) | £26,000 | £25,000 | £22,500 |
| Median % change year-on-year | +4.00% | +11.11% | -10.00% |
| 75th Percentile | £27,000 | £25,475 | £27,000 |
| 90th Percentile | - | £26,500 | £32,500 |
| UK excluding London median annual salary | £26,000 | £25,000 | £22,500 |
| % change year-on-year | +4.00% | +11.11% | +12.50% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,748 | 116,938 | 121,615 |
| % of permanent jobs with a recognized job title | 95.41% | 95.42% | 95.23% |
| Number of salaries quoted | 36,451 | 73,675 | 84,434 |
| 10th Percentile | £31,250 | £32,750 | £32,250 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £98,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
1st Line Technical Support
Job Vacancy Trend
Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.
1st Line Technical Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Technical Support.
1st Line Technical Support
Top 9 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +247 | 20 | £26,000 | +4.00% | 2 |
| England | +356 | 19 | £26,000 | +4.00% | 3 |
| South East | +178 | 16 | £26,000 | -3.70% | |
| Work from Home | +263 | 4 | £23,000 | -6.12% | 1 |
| North of England | +130 | 2 | £25,000 | +1.42% | |
| Yorkshire | +98 | 2 | £25,000 | - | |
| London | - | 1 | £33,000 | - | 1 |
| Wales | - | 1 | - | - | |
| Scotland | - | 1 | £25,000 | - |
1st Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 December 2023, 1st Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.
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1st Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: