Period
to 21 May 2019

The median annual salary for a 1st Line Technical Support was £20,500 in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Technical Support
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 1007 1155 1116
Rank change year-on-year +148 -39 +71
Permanent jobs requiring a 1st Line Technical Support 91 51 59
As % of all permanent IT jobs advertised in the UK 0.063% 0.030% 0.035%
As % of the Job Titles category 0.066% 0.031% 0.036%
Number of salaries quoted 90 49 53
UK median annual salary £20,500 £22,000 £21,000
Median salary % change year-on-year -6.82% +4.76% -4.55%
10th Percentile £19,750 £18,000 £16,500
90th Percentile £26,000 £34,687 £24,500
UK excluding London median annual salary £20,500 £20,000 £18,500
% change year-on-year +2.50% +8.11% -11.90%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,416 165,583 162,929
% of permanent IT jobs with a recognized job title 96.01% 96.41% 96.50%
Number of salaries quoted 109,868 134,836 134,784
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Technical Support
Job Vacancy Trend

Job postings that featured 1st Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Technical Support.

Salary trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Technical Support over the 6 months to 21 May 2019.

Salary histogram for 1st Line Technical Support in the UK

1st Line Technical Support
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +134 90 £20,500 -6.82% 5
UK excluding London +130 88 £20,500 +2.50% 4
North of England +82 55 £20,500 +13.89% 1
Yorkshire - 52 £20,500 - 1
South East +41 25 £24,000 +20.00% 1
Midlands +28 4 £21,000 +20.00% 2
East of England +86 3 £26,000 +26.83%
North West +36 3 £20,000 +11.11%
East Midlands - 3 £21,000 -
London +75 2 £31,500 -5.30% 1
South West +31 1 £21,500 -14.00%
West Midlands +25 1 £18,500 +5.71% 2

1st Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, 1st Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.

1 68 (74.73%) Microsoft
2 66 (72.53%) Active Directory
3 58 (63.74%) Firewall
4 53 (58.24%) VMware
4 53 (58.24%) Cisco
4 53 (58.24%) Citrix
4 53 (58.24%) VMware Infrastructure
5 52 (57.14%) VoIP
5 52 (57.14%) Microsoft Certification
6 51 (56.04%) 3G
6 51 (56.04%) Wireless
6 51 (56.04%) Cisco Certification
6 51 (56.04%) CCNA
6 51 (56.04%) ADSL
6 51 (56.04%) Broadband
6 51 (56.04%) ISO 9001
6 51 (56.04%) MCSE
6 51 (56.04%) Aruba
6 51 (56.04%) VMware Certified Professional (VCP)
6 51 (56.04%) Supplier Management
6 51 (56.04%) MCITP
6 51 (56.04%) ISO/IEC 27001
6 51 (56.04%) Polycom
6 51 (56.04%) Meraki
6 51 (56.04%) Data Centre
7 35 (38.46%) Windows
8 18 (19.78%) Problem-Solving
9 16 (17.58%) ITIL
9 16 (17.58%) SQL
10 15 (16.48%) Microsoft Office

1st Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.59%) IIS
2 5 (5.49%) MS Exchange
3 1 (1.10%) Exchange Server 2007
3 1 (1.10%) Exchange Server 2010
Applications
1 15 (16.48%) Microsoft Office
Cloud Services
1 4 (4.40%) Office 365
2 3 (3.30%) Mimecast
Communications & Networking
1 58 (63.74%) Firewall
2 52 (57.14%) VoIP
3 51 (56.04%) 3G
3 51 (56.04%) ADSL
3 51 (56.04%) Broadband
3 51 (56.04%) Wireless
4 7 (7.69%) Internet
5 6 (6.59%) LAN
5 6 (6.59%) WAN
6 3 (3.30%) Skype
7 1 (1.10%) DHCP
7 1 (1.10%) DNS
7 1 (1.10%) DSL
7 1 (1.10%) IP Telephony
7 1 (1.10%) ISDN
7 1 (1.10%) TCP/IP
Database & Business Intelligence
1 1 (1.10%) SQL Server
General
1 14 (15.38%) Finance
2 7 (7.69%) Marketing
3 5 (5.49%) Retail
4 4 (4.40%) German Language
5 2 (2.20%) Swedish Language
6 1 (1.10%) Aerospace
Libraries, Frameworks & Software Standards
1 6 (6.59%) Web Services
2 2 (2.20%) COM
Miscellaneous
1 51 (56.04%) Data Centre
2 7 (7.69%) Analytical Skills
3 4 (4.40%) Management Information System
3 4 (4.40%) Self-Motivation
4 3 (3.30%) Handset
5 1 (1.10%) iPad
5 1 (1.10%) iPhone
Operating Systems
1 35 (38.46%) Windows
2 15 (16.48%) Windows 7
3 11 (12.09%) Windows 10
3 11 (12.09%) Windows Server
4 6 (6.59%) Linux
4 6 (6.59%) Unix
5 5 (5.49%) Windows Server 2008
6 4 (4.40%) Mac OS X
7 3 (3.30%) Android
7 3 (3.30%) Windows Server 2012
8 1 (1.10%) Windows 2000
8 1 (1.10%) Windows 8
8 1 (1.10%) Windows XP
Processes & Methodologies
1 51 (56.04%) Supplier Management
2 18 (19.78%) Problem-Solving
3 16 (17.58%) ITIL
4 9 (9.89%) ITSM
5 6 (6.59%) Artificial Intelligence
5 6 (6.59%) Case Management
5 6 (6.59%) Decision-Making
5 6 (6.59%) ITIL V3
5 6 (6.59%) Machine Learning
5 6 (6.59%) Thought Leadership
5 6 (6.59%) Time Management
6 4 (4.40%) B2B
6 4 (4.40%) Root Cause Analysis
7 3 (3.30%) Service Management
8 1 (1.10%) Agile Software Development
8 1 (1.10%) Cybersecurity
8 1 (1.10%) Fault Analysis
8 1 (1.10%) Regression Testing
8 1 (1.10%) Scrum
8 1 (1.10%) Test Planning
Programming Languages
1 16 (17.58%) SQL
2 9 (9.89%) C#
3 5 (5.49%) VB
4 1 (1.10%) T-SQL
Qualifications
1 52 (57.14%) Microsoft Certification
2 51 (56.04%) CCNA
2 51 (56.04%) Cisco Certification
2 51 (56.04%) MCITP
2 51 (56.04%) MCSE
2 51 (56.04%) VMware Certified Professional (VCP)
3 6 (6.59%) A+ Certification
4 1 (1.10%) MCP
4 1 (1.10%) MCSA
Quality Assurance & Compliance
1 51 (56.04%) ISO 9001
1 51 (56.04%) ISO/IEC 27001
2 12 (13.19%) SLA
System Software
1 66 (72.53%) Active Directory
2 53 (58.24%) VMware Infrastructure
Systems Management
1 4 (4.40%) SCCM
Vendors
1 68 (74.73%) Microsoft
2 53 (58.24%) Cisco
2 53 (58.24%) Citrix
2 53 (58.24%) VMware
3 51 (56.04%) Aruba
3 51 (56.04%) Meraki
3 51 (56.04%) Polycom
4 9 (9.89%) Borland
5 3 (3.30%) Apple