First Line Technical Support
UK
The median First Line Technical Support salary in the UK is £25,750 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 18 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 715 | 848 | 940 |
| Rank change year-on-year | +133 | +92 | +261 |
| Permanent jobs requiring a 1st Line Technical Support | 14 | 35 | 21 |
| As % of all permanent jobs advertised in the UK | 0.025% | 0.035% | 0.021% |
| As % of the Job Titles category | 0.028% | 0.037% | 0.023% |
| Number of salaries quoted | 4 | 31 | 3 |
| 10th Percentile | £23,125 | £20,250 | - |
| 25th Percentile | £23,688 | £21,000 | £26,000 |
| Median annual salary (50th Percentile) | £25,750 | £27,000 | £27,000 |
| Median % change year-on-year | -4.63% | - | +8.00% |
| 75th Percentile | £27,250 | £38,750 | £28,000 |
| 90th Percentile | - | £55,000 | - |
| UK excluding London median annual salary | £25,750 | £21,250 | £27,000 |
| % change year-on-year | +21.18% | -21.30% | +17.39% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,837 | 94,491 | 90,806 |
| % of permanent jobs with a recognized job title | 90.77% | 94.69% | 91.50% |
| Number of salaries quoted | 27,317 | 67,546 | 57,366 |
| 10th Percentile | £29,500 | £28,500 | £32,500 |
| 25th Percentile | £41,250 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £56,000 | £52,500 | £60,000 |
| Median % change year-on-year | +6.67% | -12.50% | - |
| 75th Percentile | £73,886 | £71,000 | £80,000 |
| 90th Percentile | £96,250 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,645 | £50,000 | £53,000 |
| % change year-on-year | +3.29% | -5.66% | +6.00% |
1st Line Technical Support
Job Vacancy Trend
Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.
1st Line Technical Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Technical Support.
1st Line Technical Support
Top 9 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +173 | 14 | £25,750 | +21.18% | 2 |
| England | +109 | 14 | £25,750 | -4.63% | 2 |
| East of England | +44 | 7 | £25,750 | +19.77% | 1 |
| South East | +90 | 5 | - | - | 1 |
| Work from Home | +129 | 3 | £26,500 | +82.76% | |
| Midlands | +62 | 1 | £26,500 | +82.76% | |
| North of England | +39 | 1 | £23,500 | +11.90% | |
| East Midlands | +22 | 1 | £26,500 | +82.76% | |
| North West | -6 | 1 | £23,500 | +11.90% |
1st Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 18 May 2025, 1st Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.
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1st Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: