Period
to 14 April 2021

The median annual salary for a 1st Line Technical Support was £23,000 in advertised job vacancies during the 6 months to 14 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Technical Support
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 832 965 1052
Rank change year-on-year +133 +87 +90
Permanent jobs requiring a 1st Line Technical Support 17 15 71
As % of all permanent jobs advertised in the UK 0.020% 0.013% 0.048%
As % of the Job Titles category 0.022% 0.014% 0.050%
Number of salaries quoted 14 12 67
10th Percentile " £19,550 £19,000
25th Percentile £21,000 £20,000 £20,000
Median annual salary (50th Percentile) £23,000 £24,000 £20,500
Median % change year-on-year -4.17% +17.07% -8.89%
75th Percentile £25,000 £28,313 £24,000
90th Percentile £27,250 £33,750 £38,000
UK excluding London median annual salary £22,000 £23,500 £20,500
% change year-on-year -6.38% +14.63% -2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,560 107,892 143,050
% of permanent IT jobs with a recognized job title 93.14% 95.38% 96.02%
Number of salaries quoted 61,019 87,607 115,290
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

1st Line Technical Support
Job Vacancy Trend

Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Technical Support in the UK

1st Line Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Technical Support.

Salary trend for 1st Line Technical Support in the UK

1st Line Technical Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +151 15 £23,500 -6.00% 2
UK excluding London +103 9 £22,000 -6.38% 2
Work from Home - 7 £25,000 -
London +124 6 £26,500 +10.42%
South East +91 5 £22,000 -32.31%
South West +19 2 £25,000 +8.70% 1
East of England +61 1 £22,000 -
North of England +40 1 £21,000 -4.55%
North West - 1 £21,000 -

1st Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 April 2021, 1st Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.

1 11 (64.71%) Microsoft
2 9 (52.94%) Windows
3 8 (47.06%) Microsoft 365
4 7 (41.18%) Microsoft Office
4 7 (41.18%) Microsoft Excel
4 7 (41.18%) Active Directory
5 6 (35.29%) Degree
6 5 (29.41%) ITIL
7 4 (23.53%) Wireless
7 4 (23.53%) Firewall
7 4 (23.53%) SQL
7 4 (23.53%) TCP/IP
7 4 (23.53%) Windows 10
8 3 (17.65%) Digital Transformation Programme
8 3 (17.65%) Problem-Solving
8 3 (17.65%) SaaS
8 3 (17.65%) EAM
8 3 (17.65%) Blackberry
8 3 (17.65%) Citrix
8 3 (17.65%) Microsoft Certification
8 3 (17.65%) CRM
8 3 (17.65%) MS Exchange
8 3 (17.65%) SQL Server
8 3 (17.65%) Web Services
8 3 (17.65%) MCP
8 3 (17.65%) HND
8 3 (17.65%) MCSE
8 3 (17.65%) Asset Management
8 3 (17.65%) MCTS
8 3 (17.65%) Dynamics CRM

1st Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) MS Exchange
Applications
1 7 (41.18%) Microsoft Excel
1 7 (41.18%) Microsoft Office
2 1 (5.88%) Microsoft PowerPoint
Business Applications
1 3 (17.65%) Dynamics CRM
Cloud Services
1 8 (47.06%) Microsoft 365
2 3 (17.65%) SaaS
3 2 (11.76%) Azure
Communications & Networking
1 4 (23.53%) Firewall
1 4 (23.53%) TCP/IP
1 4 (23.53%) Wireless
2 2 (11.76%) DHCP
2 2 (11.76%) DNS
2 2 (11.76%) Ethernet
2 2 (11.76%) VPN
3 1 (5.88%) PBX
Database & Business Intelligence
1 3 (17.65%) SQL Server
General
1 1 (5.88%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (17.65%) Web Services
Miscellaneous
1 3 (17.65%) Blackberry
2 2 (11.76%) iPhone
2 2 (11.76%) Self-Motivation
3 1 (5.88%) Management Information System
Operating Systems
1 9 (52.94%) Windows
2 4 (23.53%) Windows 10
3 2 (11.76%) Android
3 2 (11.76%) Windows Server
3 2 (11.76%) Windows Server 2008
3 2 (11.76%) Windows Server 2012
4 1 (5.88%) Windows 7
4 1 (5.88%) Windows Server 2016
Processes & Methodologies
1 5 (29.41%) ITIL
2 3 (17.65%) Asset Management
2 3 (17.65%) CRM
2 3 (17.65%) Data Cleansing
2 3 (17.65%) Data Mapping
2 3 (17.65%) Digital Transformation Programme
2 3 (17.65%) EAM
2 3 (17.65%) Problem-Solving
3 2 (11.76%) Business Transformation
3 2 (11.76%) Cybersecurity
3 2 (11.76%) Service Delivery
4 1 (5.88%) Stakeholder Management
Programming Languages
1 4 (23.53%) SQL
2 2 (11.76%) PowerShell
Qualifications
1 6 (35.29%) Degree
2 3 (17.65%) HND
2 3 (17.65%) MCITP
2 3 (17.65%) MCP
2 3 (17.65%) MCSE
2 3 (17.65%) MCTS
2 3 (17.65%) Microsoft Certification
3 2 (11.76%) CCNA
3 2 (11.76%) Cisco Certification
4 1 (5.88%) A+ Certification
Quality Assurance & Compliance
1 2 (11.76%) SLA
System Software
1 7 (41.18%) Active Directory
2 2 (11.76%) XenApp
2 2 (11.76%) XenDesktop
Systems Management
1 2 (11.76%) SCCM
Vendors
1 11 (64.71%) Microsoft
2 3 (17.65%) Citrix
3 2 (11.76%) Cisco
3 2 (11.76%) Meraki
3 2 (11.76%) Palo Alto
4 1 (5.88%) Apple