First Line Technical Support
UK
The median First Line Technical Support salary in the UK is £25,000 per year, according to job vacancies posted during the 6 months leading to 8 December 2024.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 8 Dec 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 732 | 709 | 1061 |
| Rank change year-on-year | -23 | +352 | -4 |
| Permanent jobs requiring a 1st Line Technical Support | 34 | 21 | 13 |
| As % of all permanent jobs advertised in the UK | 0.049% | 0.040% | 0.011% |
| As % of the Job Titles category | 0.052% | 0.042% | 0.011% |
| Number of salaries quoted | 18 | 20 | 7 |
| 10th Percentile | - | £22,150 | £22,300 |
| 25th Percentile | £22,500 | £24,625 | £23,000 |
| Median annual salary (50th Percentile) | £25,000 | £26,000 | £25,000 |
| Median % change year-on-year | -3.85% | +4.00% | +11.11% |
| 75th Percentile | £27,500 | £27,000 | £25,475 |
| 90th Percentile | £28,875 | - | £26,500 |
| UK excluding London median annual salary | £25,000 | £26,000 | £25,000 |
| % change year-on-year | -3.85% | +4.00% | +11.11% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 64,932 | 50,573 | 117,209 |
| % of permanent jobs with a recognized job title | 93.61% | 95.45% | 95.42% |
| Number of salaries quoted | 32,232 | 36,954 | 73,757 |
| 10th Percentile | £32,500 | £31,250 | £32,798 |
| 25th Percentile | £43,650 | £42,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,560 | £60,000 | £60,000 |
| Median % change year-on-year | -4.07% | - | +4.35% |
| 75th Percentile | £77,500 | £80,000 | £81,250 |
| 90th Percentile | £95,000 | £97,500 | £98,750 |
| UK excluding London median annual salary | £52,500 | £52,500 | £52,500 |
| % change year-on-year | - | - | +5.00% |
1st Line Technical Support
Job Vacancy Trend
Job postings that featured 1st Line Technical Support in the job title as a proportion of all IT jobs advertised.
1st Line Technical Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Technical Support.
1st Line Technical Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Technical Support within the UK over the 6 months to 8 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | -59 | 33 | £25,000 | -3.85% | 2 |
| Work from Home | +23 | 20 | £25,000 | +8.70% | 1 |
| England | -58 | 18 | £24,000 | -7.69% | 3 |
| East of England | - | 9 | £24,500 | - | 1 |
| Channel Islands | - | 7 | £25,000 | - | |
| Isle of Man | - | 7 | £25,000 | - | |
| North of England | -31 | 4 | £23,500 | -6.00% | 1 |
| South East | -54 | 3 | - | - | |
| Yorkshire | +15 | 2 | £23,000 | -8.00% | 1 |
| North West | - | 2 | £23,500 | - | |
| Northern Ireland | - | 2 | £31,500 | - | |
| London | -13 | 1 | £27,500 | -16.67% | 1 |
| East Midlands | - | 1 | £26,500 | - | |
| Midlands | - | 1 | £26,500 | - |
1st Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 8 December 2024, 1st Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Technical Support in the job title.
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1st Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: