2nd Line Service Desk Analyst Jobs

Second Line Service Desk Analyst
UK

The median Second Line Service Desk Analyst salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 668 875 878
Rank change year-on-year +207 +3 +288
Permanent jobs requiring a 2nd Line Service Desk Analyst 22 27 95
As % of all permanent jobs advertised in the UK 0.041% 0.027% 0.094%
As % of the Job Titles category 0.045% 0.029% 0.10%
Number of salaries quoted 20 27 91
10th Percentile £23,750 £25,950 -
25th Percentile £26,625 £28,500 £23,500
Median annual salary (50th Percentile) £29,000 £32,000 £29,714
Median % change year-on-year -9.38% +7.69% -0.95%
75th Percentile £34,875 £36,250 £33,875
90th Percentile £38,250 £43,000 £37,250
UK excluding London median annual salary £27,000 £32,000 £27,500
% change year-on-year -15.63% +16.36% -8.33%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,007 93,784 92,686
% of permanent jobs with a recognized job title 90.47% 94.63% 91.46%
Number of salaries quoted 27,411 67,216 58,370
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,375 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,500 £60,000
Median % change year-on-year +9.52% -12.50% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,000 £50,000 £53,000
% change year-on-year +4.00% -5.66% +6.00%

2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst.

Salary trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Service Desk Analyst over the 6 months to 9 May 2025.

Salary histogram for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the UK over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +156 19 £29,500 -7.81% 2
London +116 12 £31,500 -19.23%
UK excluding London +177 9 £27,000 -15.63% 2
Work from Home +144 3 £29,000 -24.18%
North of England +44 3 £28,000 -6.67%
South West +114 2 £25,500 -7.27% 1
North East - 2 £28,000 -
Scotland - 2 £28,000 -
South East +93 1 £22,500 -38.57%
North West +6 1 - -
Midlands - 1 £31,000 -
West Midlands - 1 £31,000 -

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2025, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Service Desk Analyst in the job title.

1 14 (63.64%) Microsoft
1 14 (63.64%) Microsoft 365
2 10 (45.45%) Social Skills
2 10 (45.45%) Active Directory
3 9 (40.91%) Windows
3 9 (40.91%) Problem-Solving
4 8 (36.36%) ITIL
5 6 (27.27%) SharePoint
5 6 (27.27%) SQL
5 6 (27.27%) Content Management
5 6 (27.27%) ITSM
5 6 (27.27%) Windows 10
6 5 (22.73%) VMware Infrastructure
6 5 (22.73%) VMware
7 4 (18.18%) Service Management
7 4 (18.18%) Disaster Recovery
7 4 (18.18%) Video Conferencing
7 4 (18.18%) Entra ID
7 4 (18.18%) ServiceNow
7 4 (18.18%) Windows Server
7 4 (18.18%) Customer Service
8 3 (13.64%) Azure
8 3 (13.64%) Law
9 2 (9.09%) Configuration Management
9 2 (9.09%) Microsoft Office
9 2 (9.09%) Business Intelligence
9 2 (9.09%) SLA
9 2 (9.09%) Workflow
9 2 (9.09%) CMDB
9 2 (9.09%) SCCM

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (27.27%) SharePoint
2 1 (4.55%) Microsoft Exchange
Applications
1 2 (9.09%) Microsoft Office
Cloud Services
1 14 (63.64%) Microsoft 365
2 4 (18.18%) Entra ID
3 3 (13.64%) Azure
4 2 (9.09%) Amazon CloudWatch
4 2 (9.09%) AWS
4 2 (9.09%) AWS CloudTrail
4 2 (9.09%) Power Platform
Communications & Networking
1 1 (4.55%) DHCP
1 1 (4.55%) DNS
1 1 (4.55%) Firewall
1 1 (4.55%) TCP/IP
1 1 (4.55%) VPN
Database & Business Intelligence
1 2 (9.09%) Power BI
Development Applications
1 2 (9.09%) JIRA
General
1 10 (45.45%) Social Skills
2 3 (13.64%) Law
3 2 (9.09%) Analytical Skills
4 1 (4.55%) Inclusion and Diversity
4 1 (4.55%) Retail
Miscellaneous
1 4 (18.18%) Video Conferencing
2 2 (9.09%) CMDB
2 2 (9.09%) Onboarding
3 1 (4.55%) Data Centre
3 1 (4.55%) EPoS
Operating Systems
1 9 (40.91%) Windows
2 6 (27.27%) Windows 10
3 4 (18.18%) Windows Server
Processes & Methodologies
1 9 (40.91%) Problem-Solving
2 8 (36.36%) ITIL
3 6 (27.27%) Content Management
3 6 (27.27%) ITSM
4 4 (18.18%) Customer Service
4 4 (18.18%) Disaster Recovery
4 4 (18.18%) Service Management
5 2 (9.09%) Application Packaging
5 2 (9.09%) Business Intelligence
5 2 (9.09%) Configuration Management
5 2 (9.09%) Data Analysis
5 2 (9.09%) RBAC
5 2 (9.09%) User Experience
5 2 (9.09%) Workflow
5 2 (9.09%) Workflow Management
Programming Languages
1 6 (27.27%) SQL
Qualifications
1 2 (9.09%) BPSS Clearance
1 2 (9.09%) DBS Check
Quality Assurance & Compliance
1 2 (9.09%) SLA
System Software
1 10 (45.45%) Active Directory
2 5 (22.73%) VMware Infrastructure
3 1 (4.55%) Hyper-V
Systems Management
1 2 (9.09%) Microsoft Intune
1 2 (9.09%) SCCM
Vendors
1 14 (63.64%) Microsoft
2 5 (22.73%) VMware
3 4 (18.18%) ServiceNow
4 1 (4.55%) Veeam