Period
to

The median annual salary for a 2nd Line Service Desk Analyst was £30,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Service Desk Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1171 956 773
Rank change year-on-year -215 -183 +213
Permanent jobs requiring a 2nd Line Service Desk Analyst 56 55 20
As % of all permanent jobs advertised in the UK 0.033% 0.048% 0.031%
As % of the Job Titles category 0.036% 0.053% 0.032%
Number of salaries quoted 51 53 19
10th Percentile £25,000 £22,750 £22,800
25th Percentile £26,750 £23,500 £24,375
Median annual salary (50th Percentile) £30,000 £27,500 £27,500
Median % change year-on-year +9.09% - +5.77%
75th Percentile £33,375 £33,750 £30,500
90th Percentile £36,000 £35,000 £33,750
UK excluding London median annual salary £30,000 £24,500 £26,625
% change year-on-year +22.45% -7.98% +6.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst.

Salary trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Service Desk Analyst over the 6 months to 8 August 2022.

Salary histogram for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -203 53 £30,000 +9.09% 10
UK excluding London -109 36 £30,000 +22.45% 9
London -191 20 £30,000 -9.09% 2
South East -40 19 £30,000 +6.19% 3
Work from Home -210 15 £32,500 +18.18% 2
East of England -68 6 £29,308 -11.19% 3
North of England -71 5 £26,750 +10.31% 1
Scotland -37 3 £35,000 +32.08% 1
North West -63 3 £26,000 +9.47% 1
Yorkshire -24 2 £30,000 +22.45%
West Midlands -57 2 £24,000 +2.13%
Midlands -58 2 £24,000 +2.13% 1
South West - 1 £26,500 -

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd Line Service Desk Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Service Desk Analyst in the job title.

1 31 (55.36%) Windows
2 30 (53.57%) Microsoft 365
3 22 (39.29%) Microsoft
3 22 (39.29%) Active Directory
4 20 (35.71%) Windows 10
5 17 (30.36%) Social Skills
6 16 (28.57%) Mentoring
6 16 (28.57%) ITIL
7 13 (23.21%) SLA
7 13 (23.21%) Incident Management
8 12 (21.43%) Knowledge Management
8 12 (21.43%) Problem Management
8 12 (21.43%) Process Improvement
8 12 (21.43%) Performance Improvement
8 12 (21.43%) Quality Management
8 12 (21.43%) Risk Management
8 12 (21.43%) Problem-Solving
9 10 (17.86%) Change Management
10 8 (14.29%) SCCM
10 8 (14.29%) Retail
10 8 (14.29%) Microsoft Office
11 7 (12.50%) Citrix
11 7 (12.50%) Microsoft Intune
12 6 (10.71%) OneDrive
12 6 (10.71%) Root Cause Analysis
12 6 (10.71%) Video Conferencing
12 6 (10.71%) Cisco
12 6 (10.71%) Windows Server
13 5 (8.93%) Adobe
13 5 (8.93%) Mac OS X

2nd Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) SharePoint
2 2 (3.57%) Confluence
2 2 (3.57%) MS Exchange
3 1 (1.79%) Exchange Server 2013
Applications
1 8 (14.29%) Microsoft Office
2 3 (5.36%) Adobe Creative Suite
3 2 (3.57%) Acrobat
4 1 (1.79%) Microsoft Excel
4 1 (1.79%) Microsoft PowerPoint
Cloud Services
1 30 (53.57%) Microsoft 365
2 6 (10.71%) OneDrive
3 5 (8.93%) Mimecast
4 4 (7.14%) Azure
5 3 (5.36%) Azure Active Directory
6 1 (1.79%) Dynamics 365
6 1 (1.79%) SaaS
Communications & Networking
1 4 (7.14%) LAN
1 4 (7.14%) VPN
1 4 (7.14%) WAN
2 3 (5.36%) Cisco IPT
2 3 (5.36%) DHCP
2 3 (5.36%) DNS
2 3 (5.36%) Firewall
2 3 (5.36%) IP Telephony
2 3 (5.36%) TCP/IP
3 2 (3.57%) Network Security
3 2 (3.57%) Unified Communications
3 2 (3.57%) WebEx
3 2 (3.57%) Wi-Fi
4 1 (1.79%) NAS
4 1 (1.79%) NetScaler
4 1 (1.79%) SAN
4 1 (1.79%) SSL
4 1 (1.79%) VoIP
4 1 (1.79%) WLAN
Database & Business Intelligence
1 2 (3.57%) SQL Server
General
1 17 (30.36%) Social Skills
2 8 (14.29%) Retail
3 5 (8.93%) Finance
3 5 (8.93%) Law
4 2 (3.57%) Legal
5 1 (1.79%) Analytical Skills
5 1 (1.79%) Automotive
5 1 (1.79%) Back Office
5 1 (1.79%) Banking
5 1 (1.79%) French Language
5 1 (1.79%) German Language
5 1 (1.79%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.79%) XMPP
Miscellaneous
1 6 (10.71%) Video Conferencing
2 5 (8.93%) Management Information System
3 4 (7.14%) iPhone
4 3 (5.36%) Blackberry
4 3 (5.36%) Self-Motivation
5 2 (3.57%) iPad
6 1 (1.79%) Driving Licence
6 1 (1.79%) Mobile App
Operating Systems
1 31 (55.36%) Windows
2 20 (35.71%) Windows 10
3 6 (10.71%) Windows Server
4 5 (8.93%) Mac OS X
5 4 (7.14%) Android
6 3 (5.36%) Apple iOS
7 2 (3.57%) Mac OS
8 1 (1.79%) Windows 7
8 1 (1.79%) Windows Server 2012
Processes & Methodologies
1 16 (28.57%) ITIL
1 16 (28.57%) Mentoring
2 13 (23.21%) Incident Management
3 12 (21.43%) Knowledge Management
3 12 (21.43%) Performance Improvement
3 12 (21.43%) Problem Management
3 12 (21.43%) Problem-Solving
3 12 (21.43%) Process Improvement
3 12 (21.43%) Quality Management
3 12 (21.43%) Risk Management
4 10 (17.86%) Change Management
5 6 (10.71%) Root Cause Analysis
6 5 (8.93%) Asset Management
6 5 (8.93%) Service Management
7 4 (7.14%) Mobile Device Management
7 4 (7.14%) Proactive Monitoring
7 4 (7.14%) Service Delivery
8 3 (5.36%) Coaching
8 3 (5.36%) Cost Reduction
8 3 (5.36%) Decision-Making
Programming Languages
1 2 (3.57%) SQL
Qualifications
1 3 (5.36%) Degree
2 2 (3.57%) ITIL Foundation Certificate
3 1 (1.79%) CCNA
3 1 (1.79%) Cisco Certification
3 1 (1.79%) MCSE
3 1 (1.79%) Microsoft Certification
Quality Assurance & Compliance
1 13 (23.21%) SLA
System Software
1 22 (39.29%) Active Directory
2 2 (3.57%) VMware Workstation
3 1 (1.79%) Citrix Hypervisor
3 1 (1.79%) VMware ESXi
3 1 (1.79%) vSphere
3 1 (1.79%) XenApp
3 1 (1.79%) XenDesktop
Systems Management
1 8 (14.29%) SCCM
2 7 (12.50%) Microsoft Intune
3 3 (5.36%) Jamf Pro
4 2 (3.57%) PaperCut
5 1 (1.79%) AirWatch
5 1 (1.79%) Symantec Enterprise Vault
Vendors
1 22 (39.29%) Microsoft
2 7 (12.50%) Citrix
3 6 (10.71%) Cisco
4 5 (8.93%) Adobe
5 4 (7.14%) Apple
6 3 (5.36%) Dell
6 3 (5.36%) VMware
7 2 (3.57%) Palo Alto
7 2 (3.57%) ServiceNow
7 2 (3.57%) Veeam
8 1 (1.79%) iManage
8 1 (1.79%) Interwoven
8 1 (1.79%) Ivanti
8 1 (1.79%) Juniper
8 1 (1.79%) LogicMonitor
8 1 (1.79%) Symantec