2nd Line Service Desk Analyst Jobs

Second Line Service Desk Analyst
UK

The median Second Line Service Desk Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 700 979 994
Rank change year-on-year +279 +15 -269
Permanent jobs requiring a 2nd Line Service Desk Analyst 29 99 76
As % of all permanent jobs advertised in the UK 0.056% 0.081% 0.060%
As % of the Job Titles category 0.058% 0.085% 0.062%
Number of salaries quoted 27 98 72
10th Percentile £26,700 £23,500 £23,000
25th Percentile £31,125 £27,563 £25,750
Median annual salary (50th Percentile) £35,000 £31,000 £32,500
Median % change year-on-year +12.90% -4.62% +18.18%
75th Percentile £37,938 £33,750 £33,750
90th Percentile £40,450 £37,175 £35,000
UK excluding London median annual salary £31,000 £30,000 £27,500
% change year-on-year +3.33% +9.09% +0.92%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst.

Salary trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Service Desk Analyst over the 6 months to 9 December 2023.

Salary histogram for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +284 28 £35,000 +12.90% 5
London +257 19 £35,000 - 3
UK excluding London +180 10 £31,000 +3.33% 4
North of England +133 6 £30,000 -7.69%
Work from Home +244 4 £39,500 +27.42% 1
North West +121 4 £30,000 -7.69%
South East +118 3 £35,000 +16.67% 1
Yorkshire +97 2 £30,000 -1.64%
Scotland +28 1 - - 2

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Service Desk Analyst in the job title.

1 24 (82.76%) Windows
2 22 (75.86%) Microsoft
3 20 (68.97%) Microsoft 365
4 19 (65.52%) Windows 10
4 19 (65.52%) Customer Service
5 15 (51.72%) ITSM
6 14 (48.28%) Active Directory
6 14 (48.28%) Microsoft Office
6 14 (48.28%) SLA
7 11 (37.93%) Social Skills
7 11 (37.93%) ITIL
8 10 (34.48%) Analytical Skills
8 10 (34.48%) Problem-Solving
9 9 (31.03%) Law
10 8 (27.59%) Video Conferencing
11 6 (20.69%) Service Delivery
11 6 (20.69%) Citrix
11 6 (20.69%) Finance
12 5 (17.24%) Azure
12 5 (17.24%) ServiceNow
12 5 (17.24%) SharePoint
13 4 (13.79%) VPN
13 4 (13.79%) DNS
13 4 (13.79%) LAN
13 4 (13.79%) WAN
13 4 (13.79%) Microsoft Intune
13 4 (13.79%) ITIL Foundation Certificate
13 4 (13.79%) Remote Desktop
14 3 (10.34%) vCloud
14 3 (10.34%) Android

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.24%) SharePoint
2 1 (3.45%) CMS
2 1 (3.45%) MS Exchange
Applications
1 14 (48.28%) Microsoft Office
2 1 (3.45%) Acrobat
2 1 (3.45%) MS Visio
Business Applications
1 1 (3.45%) Elite 3E
Cloud Services
1 20 (68.97%) Microsoft 365
2 5 (17.24%) Azure
3 2 (6.90%) AWS
4 1 (3.45%) Cloud Computing
Communications & Networking
1 4 (13.79%) DNS
1 4 (13.79%) LAN
1 4 (13.79%) Remote Desktop
1 4 (13.79%) VPN
1 4 (13.79%) WAN
2 3 (10.34%) TCP/IP
3 2 (6.90%) DHCP
3 2 (6.90%) Internet
3 2 (6.90%) VoIP
4 1 (3.45%) Cisco IOS
4 1 (3.45%) Structured Cabling
4 1 (3.45%) Wi-Fi
4 1 (3.45%) Wireless
Development Applications
1 1 (3.45%) JIRA
General
1 11 (37.93%) Social Skills
2 10 (34.48%) Analytical Skills
3 9 (31.03%) Law
4 6 (20.69%) Finance
5 3 (10.34%) Legal
5 3 (10.34%) Organisational Skills
6 2 (6.90%) Inclusion and Diversity
6 2 (6.90%) Retail
7 1 (3.45%) Banking
7 1 (3.45%) Telecoms
Miscellaneous
1 8 (27.59%) Video Conferencing
2 2 (6.90%) Onboarding
3 1 (3.45%) Blackberry
3 1 (3.45%) Housing Association
Operating Systems
1 24 (82.76%) Windows
2 19 (65.52%) Windows 10
3 3 (10.34%) Android
3 3 (10.34%) Apple iOS
4 2 (6.90%) Mac OS X
4 2 (6.90%) Windows Server
4 2 (6.90%) Windows Server 2003
4 2 (6.90%) Windows Server 2016
5 1 (3.45%) Windows 7
Processes & Methodologies
1 19 (65.52%) Customer Service
2 15 (51.72%) ITSM
3 11 (37.93%) ITIL
4 10 (34.48%) Problem-Solving
5 6 (20.69%) Service Delivery
6 3 (10.34%) CRM
7 2 (6.90%) Time Management
8 1 (3.45%) Active Listening
8 1 (3.45%) B2B
8 1 (3.45%) Break/Fix
8 1 (3.45%) Customer Experience
8 1 (3.45%) Document Management
8 1 (3.45%) Incident Management
8 1 (3.45%) Knowledge Transfer
8 1 (3.45%) Mobile Device Management
8 1 (3.45%) Practice Management
8 1 (3.45%) Problem Management
8 1 (3.45%) Security Management
8 1 (3.45%) Service Management
8 1 (3.45%) Trend Analysis
Qualifications
1 4 (13.79%) ITIL Foundation Certificate
2 3 (10.34%) Degree
3 2 (6.90%) ITIL Certification
3 2 (6.90%) MCSA
3 2 (6.90%) Microsoft Certification
4 1 (3.45%) A+ Certification
4 1 (3.45%) CCA
4 1 (3.45%) Citrix Certification
4 1 (3.45%) CompTIA Security+
4 1 (3.45%) MCSE
4 1 (3.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (48.28%) SLA
2 1 (3.45%) GDPR
System Software
1 14 (48.28%) Active Directory
2 3 (10.34%) vCloud
3 1 (3.45%) VMware Infrastructure
Systems Management
1 4 (13.79%) Microsoft Intune
2 3 (10.34%) SCCM
3 1 (3.45%) Jamf Pro
Vendors
1 22 (75.86%) Microsoft
2 6 (20.69%) Citrix
3 5 (17.24%) ServiceNow
4 2 (6.90%) Adobe
4 2 (6.90%) iManage
4 2 (6.90%) Intapp
5 1 (3.45%) Apple
5 1 (3.45%) Cisco
5 1 (3.45%) Freshdesk
5 1 (3.45%) Spiceworks
5 1 (3.45%) Sun
5 1 (3.45%) VMware