3rd Line Support Analyst Jobs with Hybrid/Remote/WFH Options

Third Line Support Analyst
UK > Work from Home

The median Third Line Support Analyst salary for remote or hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 2 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 406 566 645
Rank change year-on-year +160 +79 +191
Permanent jobs requiring a 3rd Line Support Analyst 7 23 26
As % of all permanent jobs with a WFH option 0.047% 0.068% 0.061%
As % of the Job Titles category 0.052% 0.071% 0.063%
Number of salaries quoted 7 22 26
10th Percentile £35,500 £35,750 £35,750
25th Percentile £37,500 £41,250 £38,438
Median annual salary (50th Percentile) £40,000 £50,000 £42,500
Median % change year-on-year -20.00% +17.65% -10.53%
75th Percentile £42,500 £52,500 £47,500
90th Percentile £44,200 £55,376 £73,125
UK median annual salary £40,000 £50,000 £45,000
% change year-on-year -20.00% +11.11% -18.18%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,568 32,486 41,019
% of permanent jobs with a recognized job title 90.66% 95.98% 96.07%
Number of salaries quoted 9,888 24,950 29,138
10th Percentile £30,000 £33,116 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,451 £62,500
Median % change year-on-year +6.29% -9.68% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,900 £60,000
% change year-on-year +8.70% -11.83% -

3rd Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

3rd Line Support Analyst trend for jobs with Hybrid/Remote/WFH options

3rd Line Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 3rd Line Support Analyst.

3rd Line Support Analyst salary trend for jobs with a WFH option

3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2025, 3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 3rd Line Support Analyst in the job title.

1 6 (85.71%) Firewall
1 6 (85.71%) Azure
1 6 (85.71%) Microsoft
1 6 (85.71%) Active Directory
1 6 (85.71%) DHCP
1 6 (85.71%) DNS
1 6 (85.71%) ITIL
1 6 (85.71%) Windows
1 6 (85.71%) SQL
1 6 (85.71%) Amazon RDS
1 6 (85.71%) Windows Server
2 5 (71.43%) Cybersecurity
2 5 (71.43%) Project Delivery
2 5 (71.43%) IIS
2 5 (71.43%) VoIP
2 5 (71.43%) Linux
2 5 (71.43%) ADSL
2 5 (71.43%) VPN
2 5 (71.43%) A+ Certification
2 5 (71.43%) Microsoft 365
2 5 (71.43%) Microsoft Intune
2 5 (71.43%) VLAN
2 5 (71.43%) Disaster Recovery
2 5 (71.43%) PowerShell
2 5 (71.43%) Network+ Certification
3 2 (28.57%) Social Skills
4 1 (14.29%) Customer Service
4 1 (14.29%) Analytical Skills
4 1 (14.29%) Patch Management
4 1 (14.29%) Driving Licence

3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (71.43%) IIS
Applications
1 1 (14.29%) Microsoft Office
Cloud Services
1 6 (85.71%) Azure
2 5 (71.43%) Microsoft 365
3 1 (14.29%) Azure Stack
Communications & Networking
1 6 (85.71%) DHCP
1 6 (85.71%) DNS
1 6 (85.71%) Firewall
2 5 (71.43%) ADSL
2 5 (71.43%) VLAN
2 5 (71.43%) VoIP
2 5 (71.43%) VPN
3 1 (14.29%) LAN
3 1 (14.29%) Remote Desktop
3 1 (14.29%) WAN
Database & Business Intelligence
1 6 (85.71%) Amazon RDS
General
1 2 (28.57%) Social Skills
2 1 (14.29%) Analytical Skills
2 1 (14.29%) Banking
2 1 (14.29%) Finance
2 1 (14.29%) Retail
Miscellaneous
1 1 (14.29%) Driving Licence
Operating Systems
1 6 (85.71%) Windows
1 6 (85.71%) Windows Server
2 5 (71.43%) Linux
Processes & Methodologies
1 6 (85.71%) ITIL
2 5 (71.43%) Cybersecurity
2 5 (71.43%) Disaster Recovery
2 5 (71.43%) Project Delivery
3 1 (14.29%) B2B
3 1 (14.29%) Customer Service
3 1 (14.29%) Network Management
3 1 (14.29%) Patch Management
3 1 (14.29%) Problem Management
3 1 (14.29%) Problem-Solving
3 1 (14.29%) Service Delivery
Programming Languages
1 6 (85.71%) SQL
2 5 (71.43%) PowerShell
Qualifications
1 5 (71.43%) A+ Certification
1 5 (71.43%) Network+ Certification
2 1 (14.29%) Degree
System Software
1 6 (85.71%) Active Directory
2 1 (14.29%) Virtual Desktop
Systems Management
1 5 (71.43%) Microsoft Intune
Vendors
1 6 (85.71%) Microsoft