Period
to 16 November 2019

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in the UK excluding London during the 6 months to 16 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > UK excluding London
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 79 118 116
Rank change year-on-year +39 -2 -9
Contract jobs requiring a Support Engineer 1,224 1,192 1,196
As % of all contract IT jobs advertised in the UK excluding London 2.70% 2.15% 2.22%
As % of the Job Titles category 2.86% 2.26% 2.34%
Number of daily rates quoted 694 620 666
UK excluding London median daily rate £190 £190 £185
Median daily rate % change year-on-year - +2.70% -17.78%
10th Percentile £113 £108 £113
90th Percentile £388 £395 £400
UK median daily rate £200 £195 £190
% change year-on-year +2.56% +2.63% -19.15%
Number of hourly rates quoted 191 256 234
UK excluding London median hourly rate £16.00 £16.00 £15.38
Median hourly rate % change year-on-year - +4.07% +2.50%
10th Percentile £12.27 £11.09 £11.77
90th Percentile £24.25 £24.25 £23.30
UK median hourly rate £16.75 £17.50 £16.50
% change year-on-year -4.29% +6.06% +10.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 42,861 52,648 51,181
% of contract IT jobs with a recognized job title 94.43% 94.86% 95.09%
Number of daily rates quoted 26,331 32,360 31,268
UK excluding London median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +2.29%
10th Percentile £213 £250 £225
90th Percentile £588 £575 £556
UK median daily rate £463 £450 £448
% change year-on-year +2.78% +0.56% +5.29%
Number of hourly rates quoted 2,304 2,389 2,321
UK excluding London median hourly rate £18.00 £17.50 £18.00
Median hourly rate % change year-on-year +2.86% -2.78% +2.86%
10th Percentile £11.17 £10.80 £10.63
90th Percentile £51.43 £48.05 £47.50
UK median hourly rate £19.71 £18.00 £18.70
% change year-on-year +9.50% -3.74% +3.89%

Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the UK excluding London.

Contractor daily rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 16 November 2019.

Contractor daily rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the UK excluding London.

Contractor hourly rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 16 November 2019.

Contractor hourly rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK excluding London region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +30 370 £210 +16.67% 260
South West +27 218 £155 -17.88% 104
North of England +34 213 £186 -9.15% 203
Midlands +35 157 £190 -5.00% 103
East of England +18 127 £171 -10.00% 105
North West +31 107 £188 +6.38% 113
West Midlands +20 103 £205 +2.50% 52
Yorkshire +35 87 £200 - 70
Scotland +7 85 £225 -10.00% 40
East Midlands +24 51 £165 -9.59% 51
Wales +53 43 £225 +45.16% 30
North East +11 20 £186 -22.40% 20
Northern Ireland +1 12 £100 -45.95% 8
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 16 November 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Engineer in the job title.

1 852 (69.61%) Windows
2 492 (40.20%) Windows 10
3 475 (38.81%) Active Directory
4 414 (33.82%) Microsoft
5 359 (29.33%) Office 365
6 347 (28.35%) Windows 7
7 228 (18.63%) Microsoft Office
8 213 (17.40%) Windows Server
9 186 (15.20%) ITIL
10 183 (14.95%) SCCM
11 164 (13.40%) Security Cleared
12 161 (13.15%) VMware
13 138 (11.27%) Finance
14 111 (9.07%) MS Exchange
15 107 (8.74%) Migration
16 104 (8.50%) Windows Server 2012
17 103 (8.42%) DNS
17 103 (8.42%) Cisco
18 102 (8.33%) Azure
18 102 (8.33%) Public Sector
19 101 (8.25%) SC Cleared
20 100 (8.17%) Firewall
21 97 (7.92%) Problem-Solving
21 97 (7.92%) Windows Server 2008
22 93 (7.60%) SLA
22 93 (7.60%) SQL
23 89 (7.27%) Citrix
24 87 (7.11%) WAN
25 86 (7.03%) VMware Infrastructure
26 79 (6.45%) Telecoms

Support Engineer Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (9.07%) MS Exchange
2 68 (5.56%) SharePoint
3 44 (3.59%) Skype for Business
4 30 (2.45%) Exchange Server 2013
5 15 (1.23%) Exchange Server 2007
5 15 (1.23%) Exchange Server 2010
6 11 (0.90%) IIS
7 10 (0.82%) IBM Notes
8 9 (0.74%) Exchange Server 2000
9 6 (0.49%) WebLogic
10 4 (0.33%) Exchange Server 2003
10 4 (0.33%) SharePoint 2010
10 4 (0.33%) SharePoint 2013
11 3 (0.25%) Apache
11 3 (0.25%) Blackberry Enterprise Server
11 3 (0.25%) Confluence
11 3 (0.25%) WebSphere
11 3 (0.25%) WildFly
12 2 (0.16%) IBM Domino
13 1 (0.082%) JBoss
Applications
1 228 (18.63%) Microsoft Office
2 16 (1.31%) Microsoft Excel
3 10 (0.82%) MS Visio
4 6 (0.49%) Acrobat
5 5 (0.41%) Microsoft PowerPoint
5 5 (0.41%) Microsoft Project
6 4 (0.33%) Spreadsheet
7 2 (0.16%) AutoCAD
7 2 (0.16%) CATIA
7 2 (0.16%) Pro/ENGINEER
7 2 (0.16%) PTC Creo
8 1 (0.082%) Revit
Business Applications
1 11 (0.90%) Elite 3E
2 7 (0.57%) Remedy ITSM
3 2 (0.16%) assyst
3 2 (0.16%) Sonata
3 2 (0.16%) SystmOne
3 2 (0.16%) Visualfiles
4 1 (0.082%) Dynamics CRM
4 1 (0.082%) Dynamics NAV
4 1 (0.082%) NetSuite
4 1 (0.082%) Oracle EBS
4 1 (0.082%) SAP MM
4 1 (0.082%) SAP S/4HANA
4 1 (0.082%) Teamcenter
4 1 (0.082%) Unica
4 1 (0.082%) Workfront
Cloud Services
1 359 (29.33%) Office 365
2 102 (8.33%) Azure
3 25 (2.04%) AWS
4 14 (1.14%) IaaS
4 14 (1.14%) PaaS
5 12 (0.98%) Azure Active Directory
6 7 (0.57%) GCP
6 7 (0.57%) OneDrive
7 6 (0.49%) G Suite
8 4 (0.33%) SaaS
9 3 (0.25%) Azure ExpressRoute
9 3 (0.25%) Mimecast
9 3 (0.25%) Power Platform
10 2 (0.16%) Azure Stack
10 2 (0.16%) Dynamics 365
10 2 (0.16%) GitHub
10 2 (0.16%) IBM Cloud
10 2 (0.16%) iTunes
10 2 (0.16%) SoftLayer
11 1 (0.082%) OpenShift
Communications & Networking
1 103 (8.42%) DNS
2 100 (8.17%) Firewall
3 87 (7.11%) WAN
4 77 (6.29%) DHCP
5 76 (6.21%) LAN
6 69 (5.64%) TCP/IP
7 61 (4.98%) Skype
8 53 (4.33%) VPN
9 44 (3.59%) Wireless
10 40 (3.27%) VoIP
11 35 (2.86%) Internet
12 26 (2.12%) SAN
12 26 (2.12%) VLAN
13 25 (2.04%) Wi-Fi
14 22 (1.80%) MPLS
15 16 (1.31%) Remote Desktop
16 15 (1.23%) WLAN
17 14 (1.14%) BGP
18 13 (1.06%) IPsec
19 12 (0.98%) ISDN
Database & Business Intelligence
1 58 (4.74%) SQL Server
2 16 (1.31%) SQL Server Reporting Services
3 9 (0.74%) SQL Server 2016
4 8 (0.65%) Electronic Patient Records
4 8 (0.65%) SQL Server 2012
5 7 (0.57%) Data Warehouse
5 7 (0.57%) MySQL
5 7 (0.57%) Oracle Database
6 6 (0.49%) SQL Server 2014
6 6 (0.49%) SQL Server 2017
7 5 (0.41%) Relational Database
7 5 (0.41%) SQL Server 2008
7 5 (0.41%) SQL Server Integration Services
8 4 (0.33%) SQL Server 2005
9 3 (0.25%) Oracle Reports
9 3 (0.25%) Power BI
10 2 (0.16%) Big Data
10 2 (0.16%) Crystal Reports
10 2 (0.16%) RDBMS
10 2 (0.16%) SAP HANA
Development Applications
1 7 (0.57%) JIRA
2 6 (0.49%) Hudson
3 4 (0.33%) Git (software)
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Team Foundation Server
4 3 (0.25%) AdminStudio
4 3 (0.25%) InstallShield
4 3 (0.25%) Jenkins
4 3 (0.25%) MSI
5 2 (0.16%) Visual Studio Team System
6 1 (0.082%) ClearCase
6 1 (0.082%) ClearQuest
6 1 (0.082%) SQL Server Management Studio (SSMS)
6 1 (0.082%) TestRail
6 1 (0.082%) Visual Studio
6 1 (0.082%) Zephyr
General
1 138 (11.27%) Finance
2 102 (8.33%) Public Sector
3 79 (6.45%) Telecoms
4 54 (4.41%) Manufacturing
5 50 (4.08%) Electronics
6 48 (3.92%) Marketing
7 33 (2.70%) Retail
8 18 (1.47%) Legal
9 14 (1.14%) Banking
10 12 (0.98%) German Language
11 11 (0.90%) French Language
12 7 (0.57%) Local Government
13 6 (0.49%) Back Office
13 6 (0.49%) Military
14 3 (0.25%) Italian Language
14 3 (0.25%) Law
15 2 (0.16%) Pharmaceutical
16 1 (0.082%) Games
16 1 (0.082%) Japanese Language
16 1 (0.082%) Korean Language
Libraries, Frameworks & Software Standards
1 14 (1.14%) .NET
2 11 (0.90%) Web Services
3 8 (0.65%) HTML
4 7 (0.57%) XML
5 6 (0.49%) ASP.NET
5 6 (0.49%) ASP.NET MVC
5 6 (0.49%) CSS
5 6 (0.49%) Middleware
6 5 (0.41%) .NET Framework
6 5 (0.41%) LDAP
7 4 (0.33%) Software Packaging
8 3 (0.25%) Spring
8 3 (0.25%) Spring Boot
8 3 (0.25%) XMPP
9 2 (0.16%) Java RMI
9 2 (0.16%) Kafka
9 2 (0.16%) Node.js
9 2 (0.16%) ODBC
10 1 (0.082%) CGI
10 1 (0.082%) SonicMQ
Miscellaneous
1 59 (4.82%) Analytical Skills
2 50 (4.08%) Driving Licence
3 48 (3.92%) NHS
4 44 (3.59%) Data Centre
5 38 (3.10%) Smartphone
6 36 (2.94%) Self-Motivation
7 22 (1.80%) PKI
8 20 (1.63%) Management Information System
9 19 (1.55%) iPhone
10 17 (1.39%) Video Conferencing
11 16 (1.31%) Clustering
12 15 (1.23%) User Experience
13 9 (0.74%) Enterprise Software
14 8 (0.65%) e-Health
14 8 (0.65%) LIMS
14 8 (0.65%) PACS
15 7 (0.57%) Blackberry
15 7 (0.57%) Client/Server
15 7 (0.57%) Replication
15 7 (0.57%) Thin Client
Operating Systems
1 852 (69.61%) Windows
2 492 (40.20%) Windows 10
3 347 (28.35%) Windows 7
4 213 (17.40%) Windows Server
5 104 (8.50%) Windows Server 2012
6 97 (7.92%) Windows Server 2008
7 71 (5.80%) Linux
8 61 (4.98%) Windows 8
9 49 (4.00%) Apple iOS
10 43 (3.51%) Android
11 36 (2.94%) Unix
12 30 (2.45%) Windows XP
13 29 (2.37%) Mac OS
14 19 (1.55%) Windows Server 2003
15 11 (0.90%) Mac OS X
16 10 (0.82%) Windows 2000 Server
17 7 (0.57%) SUSE
17 7 (0.57%) Windows Vista
18 4 (0.33%) Red Hat Enterprise Linux
19 3 (0.25%) Solaris
Processes & Methodologies
1 186 (15.20%) ITIL
2 107 (8.74%) Migration
3 97 (7.92%) Problem-Solving
4 72 (5.88%) Incident Management
5 68 (5.56%) Infrastructure Engineering
6 61 (4.98%) Business Intelligence
7 49 (4.00%) Service Management
8 48 (3.92%) Digital Marketing
8 48 (3.92%) Programme Management
9 42 (3.43%) ITSM
10 38 (3.10%) Service Delivery
11 35 (2.86%) Break/Fix
12 30 (2.45%) Agile Software Development
12 30 (2.45%) Mobile Device Management
12 30 (2.45%) Root Cause Analysis
13 28 (2.29%) Asset Management
14 27 (2.21%) Configuration Management
15 26 (2.12%) Problem Management
16 24 (1.96%) Change Control
17 21 (1.72%) Change Management
Programming Languages
1 93 (7.60%) SQL
2 68 (5.56%) PowerShell
3 24 (1.96%) Python
4 19 (1.55%) VB
5 18 (1.47%) Bash Shell
6 15 (1.23%) Java
7 14 (1.14%) C#
8 13 (1.06%) JavaScript
9 8 (0.65%) C
9 8 (0.65%) VB6
10 6 (0.49%) PHP
10 6 (0.49%) Shell Script
11 5 (0.41%) Perl
11 5 (0.41%) R
12 4 (0.33%) Apple Swift
12 4 (0.33%) PL/SQL
12 4 (0.33%) T-SQL
12 4 (0.33%) VBScript
13 2 (0.16%) MATLAB
13 2 (0.16%) VBA
Qualifications
1 164 (13.40%) Security Cleared
2 101 (8.25%) SC Cleared
3 52 (4.25%) Cisco Certification
4 51 (4.17%) Microsoft Certification
5 35 (2.86%) CCNA
6 34 (2.78%) DV Cleared
7 26 (2.12%) DBS Check
8 24 (1.96%) Degree
8 24 (1.96%) MCP
8 24 (1.96%) MCSE
9 17 (1.39%) CCNP
10 14 (1.14%) MCSA
11 11 (0.90%) ITIL Certification
11 11 (0.90%) ITIL Foundation Certificate
12 7 (0.57%) MCDST
12 7 (0.57%) VMware Certified Professional (VCP)
13 6 (0.49%) JNCIA
13 6 (0.49%) MCITP
14 5 (0.41%) MBCS
14 5 (0.41%) RHCSA
Quality Assurance & Compliance
1 93 (7.60%) SLA
2 8 (0.65%) HL7
3 3 (0.25%) ISO/IEC 27001
3 3 (0.25%) PMO
4 2 (0.16%) QA
5 1 (0.082%) Disclosure Scotland
5 1 (0.082%) GDPR
5 1 (0.082%) GxP
5 1 (0.082%) ISO/IEC 20000
5 1 (0.082%) PCI DSS
5 1 (0.082%) Sarbanes-Oxley
System Software
1 475 (38.81%) Active Directory
2 86 (7.03%) VMware Infrastructure
3 67 (5.47%) Hyper-V
4 25 (2.04%) XenApp
5 17 (1.39%) Microsoft App-V
5 17 (1.39%) VMware ESXi
6 16 (1.31%) Virtual Machines
7 13 (1.06%) BitLocker
7 13 (1.06%) Virtual Servers
7 13 (1.06%) vSphere
7 13 (1.06%) XenDesktop
8 8 (0.65%) Citrix Hypervisor
9 7 (0.57%) Microsoft Virtual Server
10 6 (0.49%) Terminal Services
11 4 (0.33%) Docker
11 4 (0.33%) Virtual Desktop
12 3 (0.25%) VMware Server
13 2 (0.16%) Firmware
13 2 (0.16%) ISA Server
13 2 (0.16%) Xen
Systems Management
1 183 (14.95%) SCCM
2 17 (1.39%) Microsoft Intune
3 14 (1.14%) SCOM
3 14 (1.14%) WSUS
4 13 (1.06%) Jamf Pro
5 12 (0.98%) NetBackup
6 9 (0.74%) Norton AntiVirus
7 7 (0.57%) AirWatch
7 7 (0.57%) Microsoft Clustering
7 7 (0.57%) vCenter Server
8 6 (0.49%) Backup Exec
8 6 (0.49%) FortiGate
9 5 (0.41%) Cisco Prime
9 5 (0.41%) HP SIM
9 5 (0.41%) Microsoft Data Protection Manager
9 5 (0.41%) Systems Management Server (SMS)
10 4 (0.33%) Ansible
10 4 (0.33%) Failover Clustering
10 4 (0.33%) Kubernetes
10 4 (0.33%) McAfee ePO
Vendors
1 414 (33.82%) Microsoft
2 161 (13.15%) VMware
3 103 (8.42%) Cisco
4 89 (7.27%) Citrix
5 60 (4.90%) HP
6 53 (4.33%) SAP
7 52 (4.25%) Apple
8 41 (3.35%) ServiceNow
9 36 (2.94%) Oracle
10 27 (2.21%) McAfee
11 23 (1.88%) CheckPoint
12 20 (1.63%) Dell
12 20 (1.63%) Google
12 20 (1.63%) Remedy
13 18 (1.47%) NetApp
14 16 (1.31%) Red Hat
15 15 (1.23%) F5
15 15 (1.23%) Juniper
16 14 (1.14%) Symantec
17 12 (0.98%) Lotus