Period
to 20 May 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies in the UK excluding London during the 6 months to 20 May 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > UK excluding London
6 months to
20 May 2019
Same period 2018 Same period 2017
Rank 128 121 110
Rank change year-on-year -7 -11 -21
Contract jobs requiring a Support Engineer 983 1,129 1,025
As % of all contract IT jobs advertised in the UK excluding London 2.02% 2.13% 2.09%
As % of the Job Titles category 2.13% 2.24% 2.20%
Number of daily rates quoted 541 567 520
UK excluding London median daily rate £200 £218 £196
Median daily rate % change year-on-year -8.05% +10.83% -23.04%
10th Percentile £114 £114 £110
90th Percentile £400 £417 £400
UK median daily rate £200 £210 £200
% change year-on-year -4.76% +5.00% -22.33%
Number of hourly rates quoted 183 250 227
UK excluding London median hourly rate £15.19 £15.21 £15.50
Median hourly rate % change year-on-year -0.10% -1.90% -
10th Percentile £11.25 £11.17 £10.63
90th Percentile £22.76 £21.00 £23.30
UK median hourly rate £16.00 £16.30 £15.86
% change year-on-year -1.84% +2.77% +0.48%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 46,130 50,307 46,556
% of contract IT jobs with a recognized job title 94.94% 94.98% 95.02%
Number of daily rates quoted 28,665 30,624 28,247
UK excluding London median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +3.23%
10th Percentile £245 £243 £225
90th Percentile £600 £573 £550
UK median daily rate £473 £450 £425
% change year-on-year +5.00% +5.88% +1.19%
Number of hourly rates quoted 2,172 2,234 2,372
UK excluding London median hourly rate £17.60 £17.50 £18.00
Median hourly rate % change year-on-year +0.57% -2.78% -7.69%
10th Percentile £11.00 £10.50 £10.50
90th Percentile £50.00 £47.50 £48.75
UK median hourly rate £19.00 £18.00 £18.75
% change year-on-year +5.56% -4.00% -6.25%

Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the UK excluding London.

Contractor daily rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 20 May 2019.

Contractor daily rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the UK excluding London.

Contractor hourly rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 20 May 2019.

Contractor hourly rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK excluding London region over the 6 months to 20 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -7 313 £250 +19.05% 131
South West -9 163 £198 +16.18% 48
North of England -9 157 £193 -16.30% 113
Midlands -16 118 £200 -25.93% 53
East of England -1 108 £151 -13.71% 49
Scotland +27 81 £135 -46.00% 11
North West +8 69 £225 +2.27% 59
West Midlands -26 67 £300 +9.09% 28
Yorkshire +12 64 £168 -16.25% 47
East Midlands +18 51 £168 -29.47% 25
Wales -9 39 £178 -16.32% 6
North East -13 24 £196 -27.98% 7
Northern Ireland +17 4 £300 +26.32% 4
Channel Islands -9 1 £160 +18.52%
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 20 May 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Engineer in the job title.

1 663 (67.45%) Windows
2 401 (40.79%) Active Directory
3 346 (35.20%) Microsoft
4 324 (32.96%) Windows 10
5 264 (26.86%) Windows 7
6 242 (24.62%) Office 365
7 198 (20.14%) Microsoft Office
8 190 (19.33%) Windows Server
9 159 (16.17%) ITIL
10 151 (15.36%) SCCM
11 123 (12.51%) VMware
12 108 (10.99%) Security Cleared
13 106 (10.78%) Citrix
14 99 (10.07%) Problem-Solving
15 92 (9.36%) SQL
16 91 (9.26%) Cisco
17 88 (8.95%) Firewall
18 87 (8.85%) Windows Server 2008
19 82 (8.34%) Windows Server 2012
20 81 (8.24%) SC Cleared
21 80 (8.14%) MS Exchange
22 77 (7.83%) SLA
23 75 (7.63%) DNS
23 75 (7.63%) Finance
23 75 (7.63%) Microsoft Azure
24 69 (7.02%) SQL Server
25 68 (6.92%) Migration
26 67 (6.82%) LAN
27 66 (6.71%) PowerShell
28 64 (6.51%) VPN

Support Engineer Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (8.14%) MS Exchange
2 55 (5.60%) SharePoint
3 26 (2.64%) Skype for Business
4 15 (1.53%) Exchange Server 2010
5 13 (1.32%) IIS
6 10 (1.02%) Blackberry Enterprise Server
7 9 (0.92%) Exchange Server 2007
7 9 (0.92%) Exchange Server 2013
7 9 (0.92%) SharePoint 2013
8 7 (0.71%) Exchange Server 2003
9 6 (0.61%) IBM Notes
10 5 (0.51%) Apache
10 5 (0.51%) SharePoint Server
10 5 (0.51%) Tomcat
11 4 (0.41%) Documentum
11 4 (0.41%) Office Communications Server
11 4 (0.41%) SAS
12 3 (0.31%) JBoss
12 3 (0.31%) MS Project Server
12 3 (0.31%) WebSphere
Applications
1 198 (20.14%) Microsoft Office
2 14 (1.42%) Microsoft Excel
3 11 (1.12%) Microsoft PowerPoint
4 7 (0.71%) CATIA
5 6 (0.61%) AutoCAD
5 6 (0.61%) MS Visio
6 5 (0.51%) SPSS
6 5 (0.51%) Stata
7 4 (0.41%) Pro/ENGINEER
7 4 (0.41%) PTC Creo
8 2 (0.20%) Microsoft Project
8 2 (0.20%) Siemens NX
9 1 (0.10%) Acrobat
9 1 (0.10%) Autodesk Inventor
9 1 (0.10%) Revit
9 1 (0.10%) SOLIDWORKS
Business Applications
1 11 (1.12%) Elite 3E
2 3 (0.31%) Remedy ITSM
3 2 (0.20%) Teamcenter
4 1 (0.10%) Dynamics NAV
4 1 (0.10%) Oracle BPM
4 1 (0.10%) Retail-J
4 1 (0.10%) SystmOne
4 1 (0.10%) Visualfiles
Cloud Services
1 242 (24.62%) Office 365
2 75 (7.63%) Microsoft Azure
3 25 (2.54%) IaaS
4 19 (1.93%) Amazon AWS
5 18 (1.83%) Azure Active Directory
6 15 (1.53%) PaaS
7 14 (1.42%) SaaS
8 5 (0.51%) Amazon S3
8 5 (0.51%) Power Platform
9 4 (0.41%) AWS CloudFormation
9 4 (0.41%) G Suite
9 4 (0.41%) OneDrive
10 3 (0.31%) Azure Stack
11 2 (0.20%) Cloud Computing
11 2 (0.20%) GitHub
12 1 (0.10%) AWS CloudTrail
12 1 (0.10%) Dynamics 365
12 1 (0.10%) Mimecast
12 1 (0.10%) OpenShift
12 1 (0.10%) Yammer
Communications & Networking
1 88 (8.95%) Firewall
2 75 (7.63%) DNS
3 67 (6.82%) LAN
4 64 (6.51%) VPN
5 63 (6.41%) WAN
6 58 (5.90%) DHCP
7 39 (3.97%) TCP/IP
8 36 (3.66%) VoIP
9 34 (3.46%) Internet
10 33 (3.36%) Skype
11 27 (2.75%) Wireless
12 23 (2.34%) SAN
13 22 (2.24%) Remote Desktop
14 18 (1.83%) Wi-Fi
15 12 (1.22%) VLAN
16 11 (1.12%) Cisco ASA
17 10 (1.02%) Ethernet
18 9 (0.92%) Intranet
18 9 (0.92%) IPsec
18 9 (0.92%) Network Security
Database & Business Intelligence
1 69 (7.02%) SQL Server
2 11 (1.12%) SQL Server Reporting Services
3 8 (0.81%) Data Warehouse
3 8 (0.81%) MySQL
4 7 (0.71%) SQL Server 2008
5 6 (0.61%) SQL Server Integration Services
6 5 (0.51%) Big Data
6 5 (0.51%) MS Access
6 5 (0.51%) Power BI
6 5 (0.51%) Relational Database
7 4 (0.41%) Amazon DynamoDB
7 4 (0.41%) Azure SQL Data Warehouse
7 4 (0.41%) MongoDB
7 4 (0.41%) PostgreSQL
8 3 (0.31%) Amazon RDS
8 3 (0.31%) Oracle Database
8 3 (0.31%) SQL Server 2012
8 3 (0.31%) SQL Server 2016
8 3 (0.31%) SQL Server Analysis Services
9 2 (0.20%) SQL Server 2014
Development Applications
1 13 (1.32%) JIRA
2 8 (0.81%) Team Foundation Server
3 7 (0.71%) Visual Studio
4 4 (0.41%) Git (software)
4 4 (0.41%) GitLab
4 4 (0.41%) MSI
5 3 (0.31%) Atlassian Bamboo
6 2 (0.20%) Hudson
6 2 (0.20%) Octopus Deploy
6 2 (0.20%) ProC
6 2 (0.20%) Selenium
7 1 (0.10%) Maven
7 1 (0.10%) StarTeam
7 1 (0.10%) Subversion
7 1 (0.10%) TeamCity
7 1 (0.10%) Visual Studio Team System
7 1 (0.10%) VSS/SourceSafe
General
1 75 (7.63%) Finance
2 44 (4.48%) Telecoms
3 23 (2.34%) Manufacturing
4 20 (2.03%) Legal
5 17 (1.73%) Electronics
5 17 (1.73%) Marketing
6 16 (1.63%) Banking
7 13 (1.32%) Retail
8 11 (1.12%) Law
9 4 (0.41%) French Language
9 4 (0.41%) Games
9 4 (0.41%) German Language
10 3 (0.31%) Back Office
10 3 (0.31%) Pharmaceutical
11 2 (0.20%) Automotive
11 2 (0.20%) Front Office
11 2 (0.20%) Military
12 1 (0.10%) Multimedia
12 1 (0.10%) Publishing
12 1 (0.10%) Retail Banking
Libraries, Frameworks & Software Standards
1 18 (1.83%) Java RMI
2 10 (1.02%) Middleware
3 8 (0.81%) .NET
4 7 (0.71%) Software Packaging
5 5 (0.51%) JSON
5 5 (0.51%) LDAP
5 5 (0.51%) Web Services
6 3 (0.31%) XML
7 2 (0.20%) 802.1X
7 2 (0.20%) REST
8 1 (0.10%) CSS
8 1 (0.10%) Entity Framework
8 1 (0.10%) HTML
8 1 (0.10%) J2EE
8 1 (0.10%) LAPP Stack
8 1 (0.10%) OpenID
8 1 (0.10%) ServiceStack
8 1 (0.10%) SOAP
8 1 (0.10%) Spring Batch
8 1 (0.10%) WebCenter
Miscellaneous
1 40 (4.07%) Analytical Skills
1 40 (4.07%) Data Centre
2 34 (3.46%) Self-Motivation
3 31 (3.15%) NHS
4 28 (2.85%) iPhone
5 26 (2.64%) Video Conferencing
6 22 (2.24%) Driving Licence
7 18 (1.83%) PKI
7 18 (1.83%) Smartphone
8 15 (1.53%) Clustering
9 14 (1.42%) Management Information System
10 13 (1.32%) Blackberry
11 9 (0.92%) Handset
11 9 (0.92%) Mobile App
12 8 (0.81%) BYOD
12 8 (0.81%) Fat Client
12 8 (0.81%) Thin Client
13 7 (0.71%) Blog
13 7 (0.71%) iPad
14 4 (0.41%) Enterprise Software
Operating Systems
1 663 (67.45%) Windows
2 324 (32.96%) Windows 10
3 264 (26.86%) Windows 7
4 190 (19.33%) Windows Server
5 87 (8.85%) Windows Server 2008
6 82 (8.34%) Windows Server 2012
7 61 (6.21%) Windows 8
8 56 (5.70%) Linux
9 39 (3.97%) Windows XP
10 37 (3.76%) Mac OS
11 31 (3.15%) Apple iOS
12 27 (2.75%) Android
13 21 (2.14%) Unix
14 19 (1.93%) Windows Server 2003
15 11 (1.12%) Mac OS X
16 8 (0.81%) Red Hat Enterprise Linux
17 7 (0.71%) Solaris
18 6 (0.61%) Ubuntu
19 3 (0.31%) CentOS
19 3 (0.31%) Windows Vista
Processes & Methodologies
1 159 (16.17%) ITIL
2 99 (10.07%) Problem-Solving
3 68 (6.92%) Migration
4 52 (5.29%) Infrastructure Engineering
5 41 (4.17%) Incident Management
6 38 (3.87%) Network Management
6 38 (3.87%) Time Management
7 35 (3.56%) ITSM
8 30 (3.05%) Service Delivery
9 27 (2.75%) Break/Fix
10 26 (2.64%) Service Management
11 25 (2.54%) Data Protection
12 23 (2.34%) Business Intelligence
12 23 (2.34%) Root Cause Analysis
13 20 (2.03%) ITIL V3
14 19 (1.93%) Change Management
14 19 (1.93%) Configuration Management
15 17 (1.73%) Agile Software Development
15 17 (1.73%) Mentoring
15 17 (1.73%) Problem Management
Programming Languages
1 92 (9.36%) SQL
2 66 (6.71%) PowerShell
3 20 (2.03%) Bash Shell
3 20 (2.03%) C
3 20 (2.03%) Python
4 10 (1.02%) Java
5 9 (0.92%) VBScript
6 8 (0.81%) Perl
7 7 (0.71%) C#
7 7 (0.71%) VB
8 5 (0.51%) T-SQL
8 5 (0.51%) VBA
9 4 (0.41%) MATLAB
10 3 (0.31%) PL/SQL
11 2 (0.20%) C++
11 2 (0.20%) Korn
11 2 (0.20%) PHP
11 2 (0.20%) Ruby
11 2 (0.20%) Shell Script
12 1 (0.10%) JavaScript
Qualifications
1 108 (10.99%) Security Cleared
2 81 (8.24%) SC Cleared
3 44 (4.48%) Microsoft Certification
4 34 (3.46%) DBS Check
5 33 (3.36%) Cisco Certification
6 26 (2.64%) Degree
7 24 (2.44%) CCNA
8 22 (2.24%) DV Cleared
9 18 (1.83%) MCSE
10 16 (1.63%) MCSA
11 12 (1.22%) CCNP
12 10 (1.02%) JNCIA
12 10 (1.02%) MCP
13 9 (0.92%) ITIL Certification
13 9 (0.92%) ITIL Foundation Certificate
14 7 (0.71%) A+ Certification
15 5 (0.51%) MCDST
16 4 (0.41%) MOS
17 3 (0.31%) NVQ Level 3
17 3 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 77 (7.83%) SLA
2 8 (0.81%) GDPR
3 6 (0.61%) PMO
4 4 (0.41%) GxP
5 2 (0.20%) Disclosure Scotland
5 2 (0.20%) ISO/IEC 27001
6 1 (0.10%) Cyber Essentials
6 1 (0.10%) Def Stans
6 1 (0.10%) HIPAA
6 1 (0.10%) ISO/IEC 20000
6 1 (0.10%) PCI DSS
System Software
1 401 (40.79%) Active Directory
2 52 (5.29%) VMware Infrastructure
3 37 (3.76%) Hyper-V
4 25 (2.54%) XenApp
5 21 (2.14%) VMware ESXi
6 20 (2.03%) Microsoft App-V
7 19 (1.93%) Virtual Machines
8 12 (1.22%) vSphere
9 11 (1.12%) XenDesktop
10 10 (1.02%) Virtual Desktop
11 8 (0.81%) BitLocker
12 6 (0.61%) Citrix Hypervisor
12 6 (0.61%) Docker
13 4 (0.41%) Terminal Server
13 4 (0.41%) Terminal Services
13 4 (0.41%) Virtual Servers
14 3 (0.31%) VMware Workstation
15 2 (0.20%) MetaFrame
15 2 (0.20%) NFS
15 2 (0.20%) Sendmail
Systems Management
1 151 (15.36%) SCCM
2 18 (1.83%) Microsoft Intune
3 17 (1.73%) Jamf Pro
3 17 (1.73%) SCOM
4 9 (0.92%) AirWatch
5 8 (0.81%) Failover Clustering
5 8 (0.81%) ZABBIX
6 7 (0.71%) WSUS
7 6 (0.61%) NetBackup
7 6 (0.61%) Systems Management Server (SMS)
8 5 (0.51%) Microsoft Clustering
8 5 (0.51%) Microsoft Data Protection Manager
9 4 (0.41%) Ansible
9 4 (0.41%) FortiGate
9 4 (0.41%) Grafana
9 4 (0.41%) Kubernetes
9 4 (0.41%) Nagios
9 4 (0.41%) Norton AntiVirus
9 4 (0.41%) Puppet
9 4 (0.41%) vCenter Server
Vendors
1 346 (35.20%) Microsoft
2 123 (12.51%) VMware
3 106 (10.78%) Citrix
4 91 (9.26%) Cisco
5 64 (6.51%) Apple
6 43 (4.37%) HP
7 22 (2.24%) Oracle
8 20 (2.03%) Juniper
8 20 (2.03%) ServiceNow
9 16 (1.63%) Dell
10 14 (1.42%) Meraki
11 13 (1.32%) Remedy
11 13 (1.32%) SAP
12 11 (1.12%) McAfee
13 10 (1.02%) iManage
13 10 (1.02%) Red Hat
13 10 (1.02%) Sophos
14 9 (0.92%) Avaya
14 9 (0.92%) LexisNexis
15 8 (0.81%) Symantec