Period
to 9 December 2018

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in the UK excluding London during the 6 months to 9 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > UK excluding London
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 115 114 110
Rank change year-on-year -1 -4 -13
Contract jobs requiring a Support Engineer 1,206 1,153 1,283
As % of all contract IT jobs advertised in the UK excluding London 2.17% 2.17% 2.27%
As % of the Job Titles category 2.29% 2.28% 2.39%
Number of daily rates quoted 641 655 690
UK excluding London median daily rate £190 £183 £225
Median daily rate % change year-on-year +4.11% -18.89% +2.27%
10th Percentile £108 £113 £117
90th Percentile £400 £400 £388
UK median daily rate £200 £190 £225
% change year-on-year +5.26% -15.56% +2.27%
Number of hourly rates quoted 251 207 242
UK excluding London median hourly rate £16.00 £15.50 £14.88
Median hourly rate % change year-on-year +3.23% +4.20% -4.03%
10th Percentile £11.17 £11.94 £10.63
90th Percentile £24.25 £21.92 £27.18
UK median hourly rate £17.00 £16.81 £15.00
% change year-on-year +1.16% +12.03% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 52,664 50,562 53,613
% of contract IT jobs with a recognized job title 94.87% 95.06% 94.83%
Number of daily rates quoted 32,526 31,047 33,047
UK excluding London median daily rate £425 £400 £393
Median daily rate % change year-on-year +6.25% +1.91% +4.67%
10th Percentile £250 £225 £223
90th Percentile £575 £560 £550
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,357 2,249 2,674
UK excluding London median hourly rate £17.50 £17.74 £17.50
Median hourly rate % change year-on-year -1.35% +1.37% -
10th Percentile £10.75 £10.59 £10.25
90th Percentile £47.50 £47.50 £46.00
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the UK excluding London.

Contractor daily rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 9 December 2018.

Contractor daily rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the UK excluding London.

Contractor hourly rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 9 December 2018.

Contractor hourly rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK excluding London region over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -22 387 £175 -16.67% 121
North of England +1 204 £205 +10.81% 71
Midlands +2 179 £200 - 36
South West -17 160 £188 +13.64% 43
East of England -17 135 £190 +18.75% 46
West Midlands -1 118 £205 -18.41% 17
Scotland +29 103 £250 +66.67% 7
North West +5 103 £213 +18.06% 39
Yorkshire -1 76 £200 +11.11% 27
East Midlands +7 61 £180 - 19
North East -18 25 £225 -11.33% 5
Wales -59 20 £155 -15.07% 12
Northern Ireland +37 17 £250 +100.00%
Channel Islands - 1 - -
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 9 December 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Engineer in the job title.

1 750 (62.19%) Windows
2 448 (37.15%) Active Directory
3 361 (29.93%) Microsoft
4 321 (26.62%) Windows 10
5 276 (22.89%) Windows 7
6 274 (22.72%) Office 365
7 228 (18.91%) ITIL
8 211 (17.50%) Security Cleared
9 200 (16.58%) Windows Server
10 188 (15.59%) Microsoft Office
11 172 (14.26%) VMware
12 164 (13.60%) SC Cleared
13 163 (13.52%) SCCM
14 127 (10.53%) Cisco
15 119 (9.87%) SLA
16 115 (9.54%) Linux
17 105 (8.71%) Firewall
17 105 (8.71%) Windows Server 2012
18 101 (8.37%) Apple
19 99 (8.21%) Citrix
19 99 (8.21%) Problem-Solving
20 94 (7.79%) SQL
21 91 (7.55%) LAN
21 91 (7.55%) DNS
22 90 (7.46%) Windows Server 2008
23 87 (7.21%) Finance
24 86 (7.13%) WAN
25 85 (7.05%) Microsoft Certification
25 85 (7.05%) Migration
26 77 (6.38%) PowerShell

Support Engineer Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (5.39%) MS Exchange
2 46 (3.81%) SharePoint
3 37 (3.07%) Skype for Business
4 21 (1.74%) Exchange Server 2010
5 13 (1.08%) Apache
5 13 (1.08%) IBM Notes
6 12 (1.00%) Documentum
6 12 (1.00%) Exchange Server 2013
7 11 (0.91%) IIS
7 11 (0.91%) Tomcat
8 9 (0.75%) Exchange Server 2007
9 8 (0.66%) Blackberry Enterprise Server
10 6 (0.50%) SharePoint Server
11 5 (0.41%) JBoss
12 4 (0.33%) GlassFish
12 4 (0.33%) SharePoint 2013
12 4 (0.33%) WebSphere
13 3 (0.25%) Confluence
13 3 (0.25%) Moodle
13 3 (0.25%) WildFly
Applications
1 188 (15.59%) Microsoft Office
2 31 (2.57%) Microsoft Excel
3 16 (1.33%) MS Visio
4 11 (0.91%) Microsoft PowerPoint
5 6 (0.50%) Microsoft Project
6 2 (0.17%) AutoCAD
6 2 (0.17%) InfoPath
6 2 (0.17%) Revit
Business Applications
1 6 (0.50%) Teamcenter
2 5 (0.41%) Dynamics CRM
3 3 (0.25%) Remedy ITSM
4 1 (0.083%) Dynamics NAV
4 1 (0.083%) Oracle BPM
4 1 (0.083%) SystmOne
Cloud Services
1 274 (22.72%) Office 365
2 71 (5.89%) Microsoft Azure
3 27 (2.24%) OneDrive
4 19 (1.58%) Amazon AWS
5 18 (1.49%) IaaS
6 15 (1.24%) Azure Active Directory
7 12 (1.00%) PaaS
8 9 (0.75%) G Suite
8 9 (0.75%) Mimecast
9 4 (0.33%) Cloud Computing
9 4 (0.33%) SaaS
10 3 (0.25%) Akamai
10 3 (0.25%) Azure Data Factory
11 2 (0.17%) Amazon S3
11 2 (0.17%) AWS CloudFormation
11 2 (0.17%) Virtual Private Cloud
12 1 (0.083%) Amazon EC2
12 1 (0.083%) GitHub
12 1 (0.083%) Google Cloud Platform
12 1 (0.083%) Yammer
Communications & Networking
1 105 (8.71%) Firewall
2 91 (7.55%) DNS
2 91 (7.55%) LAN
3 86 (7.13%) WAN
4 67 (5.56%) DHCP
5 64 (5.31%) TCP/IP
6 48 (3.98%) Skype
7 37 (3.07%) Internet
8 29 (2.40%) VPN
8 29 (2.40%) Wireless
9 23 (1.91%) Network Security
9 23 (1.91%) SAN
10 21 (1.74%) VoIP
11 19 (1.58%) VLAN
11 19 (1.58%) Wi-Fi
12 18 (1.49%) Remote Desktop
13 14 (1.16%) F5 BIG-IP LTM
14 12 (1.00%) Intranet
15 11 (0.91%) Cisco Nexus
15 11 (0.91%) IP Telephony
Database & Business Intelligence
1 53 (4.39%) SQL Server
2 29 (2.40%) MySQL
3 13 (1.08%) Data Warehouse
4 9 (0.75%) SQL Server 2008
5 7 (0.58%) Hadoop
5 7 (0.58%) Relational Database
6 6 (0.50%) Big Data
6 6 (0.50%) PostgreSQL
7 5 (0.41%) Azure SQL Data Warehouse
7 5 (0.41%) Oracle Database
8 4 (0.33%) Data Lake
8 4 (0.33%) Electronic Patient Records
8 4 (0.33%) MongoDB
9 3 (0.25%) Power BI
9 3 (0.25%) RDBMS
9 3 (0.25%) SQL Server 2014
9 3 (0.25%) SQL Server Integration Services
10 2 (0.17%) Cosmos DB
10 2 (0.17%) HDInsight
10 2 (0.17%) SQL Server 2016
Development Applications
1 22 (1.82%) JIRA
2 9 (0.75%) GitLab
3 7 (0.58%) Git (software)
3 7 (0.58%) Team Foundation Server
4 5 (0.41%) Jenkins
4 5 (0.41%) Visual Studio
5 2 (0.17%) Artifactory
6 1 (0.083%) Bitbucket
6 1 (0.083%) Cucumber
6 1 (0.083%) HP UFT
6 1 (0.083%) Hudson
6 1 (0.083%) JMeter
6 1 (0.083%) MSI
6 1 (0.083%) Octopus Deploy
6 1 (0.083%) RStudio
6 1 (0.083%) Selenium
6 1 (0.083%) SoapUI
6 1 (0.083%) StarTeam
6 1 (0.083%) Visual Studio Team System
6 1 (0.083%) VSS/SourceSafe
General
1 87 (7.21%) Finance
2 61 (5.06%) Telecoms
3 34 (2.82%) Marketing
4 30 (2.49%) Manufacturing
5 22 (1.82%) Electronics
6 21 (1.74%) Retail
7 15 (1.24%) Games
8 12 (1.00%) Banking
9 11 (0.91%) Military
9 11 (0.91%) Publishing
10 9 (0.75%) Mandarin Language
11 8 (0.66%) Financial Institution
11 8 (0.66%) Pharmaceutical
12 7 (0.58%) Advertising
12 7 (0.58%) Back Office
13 5 (0.41%) Law
14 4 (0.33%) Automotive
15 3 (0.25%) Aerospace
15 3 (0.25%) Legal
16 1 (0.083%) French Language
Libraries, Frameworks & Software Standards
1 23 (1.91%) Middleware
2 9 (0.75%) XML
3 8 (0.66%) LDAP
3 8 (0.66%) Web Services
4 7 (0.58%) .NET
4 7 (0.58%) HTML
5 6 (0.50%) CSS
5 6 (0.50%) Software Packaging
5 6 (0.50%) VXML
6 3 (0.25%) EDI
6 3 (0.25%) Elastic Stack
6 3 (0.25%) J2EE
6 3 (0.25%) jQuery
6 3 (0.25%) JSON
6 3 (0.25%) XMPP
7 2 (0.17%) ADSI
7 2 (0.17%) Node.js
7 2 (0.17%) RabbitMQ
7 2 (0.17%) Spring Boot
7 2 (0.17%) WSH
Miscellaneous
1 68 (5.64%) Analytical Skills
2 49 (4.06%) Data Centre
3 37 (3.07%) Self-Motivation
4 32 (2.65%) NHS
5 31 (2.57%) Management Information System
6 26 (2.16%) Smartphone
7 25 (2.07%) Video Conferencing
8 19 (1.58%) Blackberry
9 18 (1.49%) Driving Licence
10 16 (1.33%) iPhone
11 14 (1.16%) PKI
12 11 (0.91%) Hybrid Cloud
13 10 (0.83%) iPad
14 9 (0.75%) Clustering
14 9 (0.75%) Fat Client
14 9 (0.75%) Mobile App
14 9 (0.75%) Thin Client
15 7 (0.58%) User Experience
16 6 (0.50%) Private Cloud
17 5 (0.41%) Virtual Team
Operating Systems
1 750 (62.19%) Windows
2 321 (26.62%) Windows 10
3 276 (22.89%) Windows 7
4 200 (16.58%) Windows Server
5 115 (9.54%) Linux
6 105 (8.71%) Windows Server 2012
7 90 (7.46%) Windows Server 2008
8 69 (5.72%) Windows 8
9 58 (4.81%) Unix
10 55 (4.56%) Windows XP
11 48 (3.98%) Apple iOS
12 47 (3.90%) Android
13 36 (2.99%) Mac OS
14 32 (2.65%) Windows Server 2003
15 23 (1.91%) Mac OS X
16 11 (0.91%) Solaris
17 9 (0.75%) Red Hat Enterprise Linux
18 8 (0.66%) Windows Vista
19 6 (0.50%) Ubuntu
20 3 (0.25%) CentOS
Processes & Methodologies
1 228 (18.91%) ITIL
2 99 (8.21%) Problem-Solving
3 85 (7.05%) Migration
4 75 (6.22%) Infrastructure Engineering
5 60 (4.98%) Incident Management
6 57 (4.73%) Break/Fix
7 50 (4.15%) Service Delivery
8 43 (3.57%) Service Management
9 40 (3.32%) ITSM
10 38 (3.15%) Time Management
11 37 (3.07%) Business Intelligence
11 37 (3.07%) Network Management
12 33 (2.74%) Problem Management
13 32 (2.65%) Agile Software Development
14 31 (2.57%) Change Management
15 29 (2.40%) Configuration Management
16 27 (2.24%) Asset Management
17 26 (2.16%) ITIL V3
18 22 (1.82%) Mentoring
18 22 (1.82%) Programme Management
Programming Languages
1 94 (7.79%) SQL
2 77 (6.38%) PowerShell
3 44 (3.65%) Java
4 21 (1.74%) PHP
5 20 (1.66%) Perl
6 19 (1.58%) Shell Script
7 17 (1.41%) Python
8 14 (1.16%) JavaScript
9 9 (0.75%) C
10 8 (0.66%) VBScript
11 7 (0.58%) C#
12 6 (0.50%) T-SQL
13 5 (0.41%) VBA
14 4 (0.33%) VB
15 3 (0.25%) Bash Shell
15 3 (0.25%) R
16 2 (0.17%) C++
16 2 (0.17%) Scala
17 1 (0.083%) PL/SQL
17 1 (0.083%) VB.NET
Qualifications
1 211 (17.50%) Security Cleared
2 164 (13.60%) SC Cleared
3 85 (7.05%) Microsoft Certification
4 54 (4.48%) DV Cleared
5 47 (3.90%) MCSE
6 46 (3.81%) Cisco Certification
7 31 (2.57%) MCSA
8 30 (2.49%) Degree
9 27 (2.24%) DBS Check
10 26 (2.16%) MCP
11 25 (2.07%) CCNA
11 25 (2.07%) CCNP
12 23 (1.91%) A+ Certification
13 18 (1.49%) MCDST
14 17 (1.41%) ITIL Certification
14 17 (1.41%) MOS
15 12 (1.00%) ITIL Foundation Certificate
16 11 (0.91%) MCITP
16 11 (0.91%) NVQ Level 3
17 8 (0.66%) BPSS Clearance
Quality Assurance & Compliance
1 119 (9.87%) SLA
2 7 (0.58%) GxP
3 6 (0.50%) ISO/IEC 27001
3 6 (0.50%) PMO
3 6 (0.50%) QA
4 4 (0.33%) HL7
5 3 (0.25%) JSP 440
6 2 (0.17%) GMP
6 2 (0.17%) Government Security Classifications
7 1 (0.083%) Def Stans
7 1 (0.083%) Disclosure Scotland
7 1 (0.083%) GDPR
System Software
1 448 (37.15%) Active Directory
2 71 (5.89%) VMware Infrastructure
3 52 (4.31%) Hyper-V
4 25 (2.07%) VMware ESXi
5 22 (1.82%) vSphere
6 17 (1.41%) Virtual Machines
7 15 (1.24%) Microsoft App-V
7 15 (1.24%) XenApp
8 12 (1.00%) Virtual Desktop
9 10 (0.83%) XenServer
10 7 (0.58%) Virtual Servers
11 6 (0.50%) BitLocker
11 6 (0.50%) XenDesktop
12 4 (0.33%) Docker
12 4 (0.33%) VMware Server
13 3 (0.25%) Terminal Server
13 3 (0.25%) Terminal Services
14 2 (0.17%) VMware NSX
14 2 (0.17%) Xen
15 1 (0.083%) HDFS
Systems Management
1 163 (13.52%) SCCM
2 21 (1.74%) SCOM
3 19 (1.58%) Systems Management Server (SMS)
4 18 (1.49%) WSUS
4 18 (1.49%) ZABBIX
5 16 (1.33%) Puppet
6 12 (1.00%) Microsoft Intune
7 11 (0.91%) McAfee ePO
8 8 (0.66%) Cisco UCCE
8 8 (0.66%) NetBackup
9 7 (0.58%) AirWatch
9 7 (0.58%) Ansible
10 6 (0.50%) BMC PATROL
11 5 (0.41%) SCSM
12 4 (0.33%) Cisco CUCM
12 4 (0.33%) SCVMM
12 4 (0.33%) Tivoli
13 3 (0.25%) Backup Exec
13 3 (0.25%) Tivoli Storage Manager
13 3 (0.25%) ZENworks
Vendors
1 361 (29.93%) Microsoft
2 172 (14.26%) VMware
3 127 (10.53%) Cisco
4 101 (8.37%) Apple
5 99 (8.21%) Citrix
6 64 (5.31%) HP
7 60 (4.98%) Oracle
8 44 (3.65%) McAfee
9 39 (3.23%) ServiceNow
10 27 (2.24%) F5
11 26 (2.16%) Google
12 25 (2.07%) Juniper
13 23 (1.91%) SAP
14 19 (1.58%) CheckPoint
14 19 (1.58%) Remedy
15 17 (1.41%) Avaya
15 17 (1.41%) Huawei
16 15 (1.24%) Dell
16 15 (1.24%) IBM
16 15 (1.24%) Veeam