Period
to 23 October 2018

The median contractor rate for a Support Engineer was £185 per day in advertised job vacancies in the UK excluding London during the 6 months to 23 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > UK excluding London
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 115 113 97
Rank change year-on-year -2 -16 +3
Contract jobs requiring a Support Engineer 1,185 1,134 1,390
As % of all contract IT jobs advertised in the UK excluding London 2.15% 2.16% 2.37%
As % of the Job Titles category 2.27% 2.27% 2.50%
Number of daily rates quoted 595 622 728
UK excluding London median daily rate £185 £198 £250
Median daily rate % change year-on-year -6.33% -21.00% +16.28%
10th Percentile £108 £111 £120
90th Percentile £388 £400 £388
UK median daily rate £190 £200 £250
% change year-on-year -5.00% -20.00% +17.65%
Number of hourly rates quoted 277 241 226
UK excluding London median hourly rate £16.00 £15.25 £15.00
Median hourly rate % change year-on-year +4.92% +1.67% -4.88%
10th Percentile £11.17 £11.25 £10.75
90th Percentile £24.45 £22.25 £26.88
UK median hourly rate £17.00 £16.25 £15.25
% change year-on-year +4.62% +6.56% -1.61%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 52,241 49,925 55,704
% of contract IT jobs with a recognized job title 94.85% 95.05% 94.80%
Number of daily rates quoted 31,854 30,444 34,296
UK excluding London median daily rate £418 £400 £390
Median daily rate % change year-on-year +4.38% +2.56% +4.00%
10th Percentile £240 £225 £225
90th Percentile £575 £550 £545
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,464 2,269 2,633
UK excluding London median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year -2.78% +2.86% -
10th Percentile £10.75 £10.50 £10.21
90th Percentile £47.50 £48.02 £45.20
UK median hourly rate £17.99 £18.70 £18.00
% change year-on-year -3.82% +3.89% -

Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the UK excluding London.

Contractor daily rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 23 October 2018.

Contractor daily rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the UK excluding London.

Contractor hourly rate trend for Support Engineer in the UK excluding London

Support Engineer
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Support Engineer in the UK excluding London over the 6 months to 23 October 2018.

Contractor hourly rate histogram for Support Engineer in the UK excluding London

Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK excluding London region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -19 370 £178 -22.83% 97
North of England -8 202 £200 -8.05% 80
Midlands +15 172 £195 -2.50% 48
South West -11 150 £180 +5.88% 59
East of England +7 136 £186 +7.97% 42
West Midlands +14 120 £200 -18.37% 33
Scotland +26 115 £250 +66.39% 13
North West +12 99 £175 -16.67% 52
Yorkshire -3 77 £200 +1.27% 26
East Midlands +1 52 £180 - 15
North East -18 26 £255 -4.23% 2
Wales -49 22 £155 -13.89% 11
Northern Ireland +37 18 £185 -54.04% 2
Channel Islands - 1 - -
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 23 October 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Engineer in the job title.

1 713 (60.17%) Windows
2 421 (35.53%) Active Directory
3 347 (29.28%) Microsoft
4 294 (24.81%) Windows 10
5 247 (20.84%) Windows 7
6 246 (20.76%) Office 365
7 202 (17.05%) Security Cleared
8 199 (16.79%) Windows Server
9 195 (16.46%) ITIL
10 173 (14.60%) VMware
11 165 (13.92%) Microsoft Office
12 161 (13.59%) SC Cleared
13 149 (12.57%) SCCM
14 132 (11.14%) Cisco
15 128 (10.80%) Linux
16 112 (9.45%) SLA
16 112 (9.45%) Windows Server 2012
17 98 (8.27%) SQL
17 98 (8.27%) Apple
17 98 (8.27%) Windows Server 2008
18 97 (8.19%) DNS
19 96 (8.10%) Firewall
20 94 (7.93%) Citrix
21 84 (7.09%) Finance
22 82 (6.92%) MS Exchange
23 81 (6.84%) Problem-Solving
24 80 (6.75%) VMware Infrastructure
25 79 (6.67%) Analytical Skills
26 77 (6.50%) WAN
27 76 (6.41%) LAN

Support Engineer Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (6.92%) MS Exchange
2 52 (4.39%) SharePoint
3 51 (4.30%) Skype for Business
4 28 (2.36%) Exchange Server 2010
5 20 (1.69%) Exchange Server 2013
6 15 (1.27%) IIS
7 14 (1.18%) IBM Notes
8 13 (1.10%) Apache
8 13 (1.10%) Tomcat
9 10 (0.84%) Blackberry Enterprise Server
9 10 (0.84%) Exchange Server 2007
10 6 (0.51%) Documentum
10 6 (0.51%) SharePoint 2013
10 6 (0.51%) SharePoint Server
11 5 (0.42%) Confluence
12 4 (0.34%) BizTalk Server
12 4 (0.34%) CMS
12 4 (0.34%) GlassFish
12 4 (0.34%) JBoss
12 4 (0.34%) WildFly
Applications
1 165 (13.92%) Microsoft Office
2 31 (2.62%) Microsoft Excel
3 18 (1.52%) MS Visio
4 10 (0.84%) Microsoft PowerPoint
5 6 (0.51%) Microsoft Project
5 6 (0.51%) Windchill
6 4 (0.34%) PTC Creo
7 2 (0.17%) InfoPath
7 2 (0.17%) Mozilla Thunderbird
8 1 (0.084%) AutoCAD
8 1 (0.084%) CATIA
8 1 (0.084%) Siemens NX
Business Applications
1 10 (0.84%) Dynamics CRM
2 7 (0.59%) Teamcenter
3 3 (0.25%) Remedy ITSM
4 1 (0.084%) SystmOne
Cloud Services
1 246 (20.76%) Office 365
2 75 (6.33%) Microsoft Azure
3 29 (2.45%) OneDrive
4 19 (1.60%) Amazon AWS
5 14 (1.18%) IaaS
6 12 (1.01%) Azure Active Directory
7 10 (0.84%) Mimecast
8 8 (0.68%) G Suite
8 8 (0.68%) PaaS
9 6 (0.51%) Akamai
10 4 (0.34%) Cloud Computing
11 3 (0.25%) Azure Data Factory
11 3 (0.25%) Dynamics 365
11 3 (0.25%) Yammer
12 1 (0.084%) Amazon EC2
12 1 (0.084%) Azure Functions
12 1 (0.084%) Google Cloud Platform
12 1 (0.084%) SaaS
12 1 (0.084%) Serverless
Communications & Networking
1 97 (8.19%) DNS
2 96 (8.10%) Firewall
3 77 (6.50%) WAN
4 76 (6.41%) LAN
5 73 (6.16%) DHCP
6 65 (5.49%) TCP/IP
7 57 (4.81%) Skype
8 38 (3.21%) VPN
9 33 (2.78%) Internet
10 31 (2.62%) SAN
11 26 (2.19%) Wi-Fi
12 25 (2.11%) Network Security
12 25 (2.11%) VoIP
12 25 (2.11%) Wireless
13 21 (1.77%) VLAN
14 15 (1.27%) Remote Desktop
15 14 (1.18%) F5 BIG-IP LTM
16 12 (1.01%) Cisco ASA
17 11 (0.93%) Cisco IOS
18 10 (0.84%) SMS
Database & Business Intelligence
1 48 (4.05%) SQL Server
2 26 (2.19%) MySQL
3 8 (0.68%) Data Warehouse
3 8 (0.68%) Relational Database
4 5 (0.42%) Azure SQL Data Warehouse
4 5 (0.42%) Big Data
4 5 (0.42%) Hadoop
4 5 (0.42%) PostgreSQL
4 5 (0.42%) SQL Server 2008
5 4 (0.34%) Oracle Database
5 4 (0.34%) Power BI
5 4 (0.34%) RDBMS
6 3 (0.25%) Azure SQL Database
6 3 (0.25%) Data Lake
6 3 (0.25%) MongoDB
6 3 (0.25%) SQL Server Integration Services
7 2 (0.17%) Cosmos DB
7 2 (0.17%) HDInsight
7 2 (0.17%) SQL Server 2005
7 2 (0.17%) SQL Server 2014
Development Applications
1 21 (1.77%) JIRA
2 9 (0.76%) Team Foundation Server
3 6 (0.51%) Git (software)
4 5 (0.42%) Jenkins
5 4 (0.34%) Visual Studio
6 3 (0.25%) GitLab
7 2 (0.17%) Artifactory
7 2 (0.17%) MSI
8 1 (0.084%) Bitbucket
8 1 (0.084%) Cucumber
8 1 (0.084%) HP UFT
8 1 (0.084%) Hudson
8 1 (0.084%) JMeter
8 1 (0.084%) Octopus Deploy
8 1 (0.084%) Selenium
8 1 (0.084%) SoapUI
8 1 (0.084%) Sonatype Nexus
8 1 (0.084%) Subversion
8 1 (0.084%) Visual Studio Team System
8 1 (0.084%) WinDbg
General
1 84 (7.09%) Finance
2 67 (5.65%) Telecoms
3 31 (2.62%) Manufacturing
4 30 (2.53%) Marketing
5 21 (1.77%) Electronics
6 20 (1.69%) Retail
7 15 (1.27%) Mandarin Language
8 12 (1.01%) Publishing
9 11 (0.93%) Advertising
9 11 (0.93%) Games
10 10 (0.84%) Military
11 9 (0.76%) Banking
11 9 (0.76%) Pharmaceutical
12 8 (0.68%) Financial Institution
13 6 (0.51%) Back Office
14 5 (0.42%) Automotive
14 5 (0.42%) Law
15 2 (0.17%) Aerospace
15 2 (0.17%) Legal
16 1 (0.084%) Multimedia
Libraries, Frameworks & Software Standards
1 13 (1.10%) LDAP
1 13 (1.10%) Middleware
2 12 (1.01%) Web Services
3 11 (0.93%) .NET
4 10 (0.84%) CSS
4 10 (0.84%) HTML
5 8 (0.68%) XML
6 5 (0.42%) Software Packaging
7 4 (0.34%) ADSI
7 4 (0.34%) jQuery
8 3 (0.25%) EDI
8 3 (0.25%) Elastic Stack
8 3 (0.25%) J2EE
8 3 (0.25%) XMPP
9 2 (0.17%) Drools
9 2 (0.17%) KML
9 2 (0.17%) RabbitMQ
9 2 (0.17%) Spring Boot
9 2 (0.17%) WSH
9 2 (0.17%) XSLT
Miscellaneous
1 79 (6.67%) Analytical Skills
2 45 (3.80%) Data Centre
3 36 (3.04%) Self-Motivation
4 29 (2.45%) NHS
5 28 (2.36%) Smartphone
6 24 (2.03%) Computer Science
6 24 (2.03%) Management Information System
7 22 (1.86%) Video Conferencing
8 20 (1.69%) iPhone
9 18 (1.52%) Blackberry
10 15 (1.27%) iPad
10 15 (1.27%) PKI
11 14 (1.18%) Fat Client
11 14 (1.18%) Thin Client
12 13 (1.10%) Driving Licence
13 11 (0.93%) Clustering
14 7 (0.59%) Private Cloud
15 6 (0.51%) Hybrid Cloud
15 6 (0.51%) Mobile App
16 5 (0.42%) Linux Command Line
Operating Systems
1 713 (60.17%) Windows
2 294 (24.81%) Windows 10
3 247 (20.84%) Windows 7
4 199 (16.79%) Windows Server
5 128 (10.80%) Linux
6 112 (9.45%) Windows Server 2012
7 98 (8.27%) Windows Server 2008
8 71 (5.99%) Windows 8
9 52 (4.39%) Unix
9 52 (4.39%) Windows XP
10 50 (4.22%) Android
11 49 (4.14%) Apple iOS
12 36 (3.04%) Mac OS
13 30 (2.53%) Windows Server 2003
14 21 (1.77%) Mac OS X
15 12 (1.01%) Solaris
16 11 (0.93%) Red Hat Enterprise Linux
17 7 (0.59%) Ubuntu
17 7 (0.59%) Windows Vista
18 4 (0.34%) AIX
Processes & Methodologies
1 195 (16.46%) ITIL
2 81 (6.84%) Problem-Solving
3 76 (6.41%) Migration
4 73 (6.16%) Infrastructure Engineering
5 61 (5.15%) Incident Management
6 59 (4.98%) Break/Fix
7 48 (4.05%) Service Delivery
8 46 (3.88%) Time Management
9 45 (3.80%) Service Management
10 38 (3.21%) Network Management
11 34 (2.87%) ITSM
12 30 (2.53%) Business Intelligence
12 30 (2.53%) Change Management
12 30 (2.53%) Problem Management
13 27 (2.28%) Asset Management
14 26 (2.19%) Configuration Management
15 24 (2.03%) ITIL V3
16 23 (1.94%) Agile Software Development
16 23 (1.94%) Programme Management
17 21 (1.77%) Digital Marketing
Programming Languages
1 98 (8.27%) SQL
2 74 (6.24%) PowerShell
3 41 (3.46%) Java
4 22 (1.86%) PHP
5 20 (1.69%) Perl
6 19 (1.60%) JavaScript
7 18 (1.52%) Shell Script
8 16 (1.35%) Python
9 10 (0.84%) C
10 9 (0.76%) VBScript
11 7 (0.59%) C#
11 7 (0.59%) T-SQL
12 6 (0.51%) Bash Shell
13 5 (0.42%) VB
14 2 (0.17%) C++
14 2 (0.17%) PL/SQL
14 2 (0.17%) R
14 2 (0.17%) Scala
14 2 (0.17%) VB.NET
15 1 (0.084%) VBA
Qualifications
1 202 (17.05%) Security Cleared
2 161 (13.59%) SC Cleared
3 75 (6.33%) Microsoft Certification
4 45 (3.80%) DV Cleared
5 40 (3.38%) Cisco Certification
5 40 (3.38%) MCSE
6 35 (2.95%) Degree
7 23 (1.94%) CCNA
8 22 (1.86%) A+ Certification
9 21 (1.77%) CCNP
10 19 (1.60%) MCP
11 17 (1.43%) MCDST
12 16 (1.35%) DBS Check
13 15 (1.27%) MCSA
14 14 (1.18%) MCITP
15 12 (1.01%) ITIL Certification
16 11 (0.93%) MOS
16 11 (0.93%) NVQ Level 3
17 9 (0.76%) BPSS Clearance
18 8 (0.68%) Network+ Certification
Quality Assurance & Compliance
1 112 (9.45%) SLA
2 9 (0.76%) GxP
3 6 (0.51%) QA
4 5 (0.42%) Disclosure Scotland
5 4 (0.34%) ISO/IEC 27001
6 3 (0.25%) JSP 440
6 3 (0.25%) PMO
7 2 (0.17%) GMP
7 2 (0.17%) Government Security Classifications
8 1 (0.084%) PCI DSS
System Software
1 421 (35.53%) Active Directory
2 80 (6.75%) VMware Infrastructure
3 47 (3.97%) Hyper-V
4 27 (2.28%) VMware ESXi
5 19 (1.60%) XenApp
6 16 (1.35%) vSphere
7 13 (1.10%) Microsoft App-V
7 13 (1.10%) Virtual Machines
8 10 (0.84%) XenServer
9 7 (0.59%) BitLocker
9 7 (0.59%) Virtual Servers
10 5 (0.42%) XenDesktop
11 4 (0.34%) Terminal Services
11 4 (0.34%) Virtual Desktop
11 4 (0.34%) VMware Server
12 2 (0.17%) Citrix Presentation Server
12 2 (0.17%) Microsoft Virtual Server
12 2 (0.17%) Samba
12 2 (0.17%) VMware Workstation
12 2 (0.17%) Xen
Systems Management
1 149 (12.57%) SCCM
2 25 (2.11%) Systems Management Server (SMS)
3 23 (1.94%) SCOM
4 17 (1.43%) WSUS
5 15 (1.27%) Microsoft Intune
6 13 (1.10%) Puppet
7 12 (1.01%) McAfee ePO
8 9 (0.76%) Ansible
9 8 (0.68%) AirWatch
10 7 (0.59%) Backup Exec
10 7 (0.59%) ZABBIX
11 6 (0.51%) BMC PATROL
11 6 (0.51%) Cisco CUCM
12 5 (0.42%) NetBackup
12 5 (0.42%) SCSM
12 5 (0.42%) SCVMM
13 4 (0.34%) Tivoli
13 4 (0.34%) vCenter Server
14 3 (0.25%) Microsoft Data Protection Manager
14 3 (0.25%) Terraform
Vendors
1 347 (29.28%) Microsoft
2 173 (14.60%) VMware
3 132 (11.14%) Cisco
4 98 (8.27%) Apple
5 94 (7.93%) Citrix
6 75 (6.33%) HP
7 55 (4.64%) Oracle
8 40 (3.38%) McAfee
9 31 (2.62%) ServiceNow
10 29 (2.45%) Google
11 27 (2.28%) Juniper
12 25 (2.11%) F5
13 23 (1.94%) SAP
14 19 (1.60%) CheckPoint
14 19 (1.60%) Huawei
15 17 (1.43%) Remedy
16 16 (1.35%) Meraki
17 15 (1.27%) IBM
18 14 (1.18%) Dell
18 14 (1.18%) NetApp