Support Analyst Contracts in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst daily rate in the UK excluding London is £195 according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 234 198 195
Rank change year-on-year -36 -3 +30
Contract jobs requiring a Support Analyst 167 286 414
As % of all contract jobs advertised in the UK excluding London 0.82% 1.22% 1.36%
As % of the Job Titles category 0.88% 1.29% 1.42%
Number of daily rates quoted 121 200 290
10th Percentile £145 £131 £123
25th Percentile £163 £152 £150
Median daily rate (50th Percentile) £195 £200 £200
Median % change year-on-year -2.50% - +29.03%
75th Percentile £245 £262 £310
90th Percentile £345 £350 £426
UK median daily rate £225 £265 £250
% change year-on-year -15.09% +6.00% +19.05%
Number of hourly rates quoted 20 23 55
10th Percentile £10.95 £14.01 £12.03
25th Percentile £14.97 £15.11 £14.62
Median hourly rate £19.89 £21.22 £17.54
Median % change year-on-year -6.29% +20.98% +16.93%
75th Percentile £23.75 £27.38 £21.38
90th Percentile - £31.80 £26.50
UK median hourly rate £21.00 £22.89 £17.52
% change year-on-year -8.26% +30.65% +11.24%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,944 22,126 29,093
% of contract IT jobs with a recognized job title 92.49% 94.32% 95.74%
Number of daily rates quoted 11,551 15,489 20,369
10th Percentile £213 £225 £200
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,258 1,140 1,432
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.72 £17.86 £14.25
Median hourly rate £40.00 £42.43 £19.67
Median % change year-on-year -5.73% +115.78% +3.50%
75th Percentile £61.60 £65.00 £43.07
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Support Analyst in the UK excluding London.

Daily rate trend for Support Analyst in the UK excluding London

Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 9 May 2024.

Daily rate histogram for Support Analyst in the UK excluding London

Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Support Analyst in the UK excluding London.

Hourly rate trend for Support Analyst in the UK excluding London

Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -6 33 £200 -15.79% 29
Scotland +21 31 £175 - 11
Midlands +38 30 £195 +14.71% 27
West Midlands +30 28 £195 +4.00% 11
South West +24 26 £225 +47.54% 17
South East -38 26 £170 -26.09% 32
East of England +5 19 £325 +54.76% 17
North West -7 15 £200 -27.27% 16
Yorkshire +9 14 £205 +2.50% 10
Wales +16 5 £190 -7.32% 4
North East +10 4 £190 -20.00% 4
East Midlands +19 2 £210 +79.87% 16
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Analyst in the job title.

1 82 (49.10%) Social Skills
2 73 (43.71%) Windows
3 64 (38.32%) Microsoft
4 57 (34.13%) Customer Service
5 52 (31.14%) Microsoft 365
6 48 (28.74%) Active Directory
6 48 (28.74%) ITIL
7 45 (26.95%) Windows 10
8 37 (22.16%) Microsoft Office
9 32 (19.16%) Problem-Solving
10 27 (16.17%) Security Cleared
11 24 (14.37%) SC Cleared
12 20 (11.98%) Azure
12 20 (11.98%) Finance
13 19 (11.38%) Service Management
14 18 (10.78%) Public Sector
15 17 (10.18%) ServiceNow
16 16 (9.58%) Microsoft Intune
16 16 (9.58%) Android
17 15 (8.98%) Microsoft Exchange
17 15 (8.98%) ITSM
17 15 (8.98%) Windows Server 2016
18 13 (7.78%) Apple iOS
19 12 (7.19%) SLA
20 11 (6.59%) Apple
20 11 (6.59%) Mobile Device Management
20 11 (6.59%) Analytical Skills
20 11 (6.59%) Windows Server
21 10 (5.99%) Driving Licence
21 10 (5.99%) Problem Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.98%) Microsoft Exchange
2 6 (3.59%) SharePoint
2 6 (3.59%) Skype for Business
3 2 (1.20%) Appian
3 2 (1.20%) Confluence
4 1 (0.60%) Moodle
4 1 (0.60%) WordPress
Applications
1 37 (22.16%) Microsoft Office
2 4 (2.40%) Microsoft Excel
3 2 (1.20%) Microsoft PowerPoint
4 1 (0.60%) AutoCAD
Business Applications
1 5 (2.99%) Odoo
2 3 (1.80%) SAP S/4HANA
3 1 (0.60%) assyst
3 1 (0.60%) IBM Planning Analytics
3 1 (0.60%) JDE EnterpriseOne
3 1 (0.60%) Oracle EBS
3 1 (0.60%) Oracle EBS R12
3 1 (0.60%) Oracle Procure-to-Pay
Cloud Services
1 52 (31.14%) Microsoft 365
2 20 (11.98%) Azure
3 6 (3.59%) OneDrive
4 4 (2.40%) Entra ID
4 4 (2.40%) Google Workspace
5 1 (0.60%) AWS
5 1 (0.60%) OCI
5 1 (0.60%) SaaS
5 1 (0.60%) Veeva
5 1 (0.60%) Yammer
Communications & Networking
1 9 (5.39%) Firewall
2 8 (4.79%) LAN
3 7 (4.19%) WAN
4 6 (3.59%) Skype
5 5 (2.99%) DHCP
5 5 (2.99%) DNS
5 5 (2.99%) VPN
6 4 (2.40%) Remote Desktop
6 4 (2.40%) TCP/IP
7 2 (1.20%) VLAN
8 1 (0.60%) IP Telephony
8 1 (0.60%) Wireless
Database & Business Intelligence
1 3 (1.80%) Data Vault
2 1 (0.60%) Data Warehouse
2 1 (0.60%) Oracle Reports
Development Applications
1 4 (2.40%) JIRA
General
1 82 (49.10%) Social Skills
2 20 (11.98%) Finance
3 18 (10.78%) Public Sector
4 11 (6.59%) Analytical Skills
5 6 (3.59%) Back Office
6 5 (2.99%) Banking
6 5 (2.99%) Pharmaceutical
7 3 (1.80%) Law
8 2 (1.20%) Digital Economy
8 2 (1.20%) Financial Institution
8 2 (1.20%) Manufacturing
8 2 (1.20%) Organisational Skills
9 1 (0.60%) Billing
9 1 (0.60%) Legal
9 1 (0.60%) Local Government
9 1 (0.60%) Presentation Skills
9 1 (0.60%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.20%) Middleware
2 1 (0.60%) XML
Miscellaneous
1 10 (5.99%) Driving Licence
2 9 (5.39%) iPhone
3 6 (3.59%) CMDB
4 4 (2.40%) Analytical Mindset
4 4 (2.40%) AS400
4 4 (2.40%) EPoS
5 3 (1.80%) Greenfield Project
6 2 (1.20%) Hedge funds
6 2 (1.20%) iPad
6 2 (1.20%) Self-Motivation
7 1 (0.60%) Data Centre
7 1 (0.60%) Management Information System
7 1 (0.60%) Microsoft Licensing
7 1 (0.60%) NHS
7 1 (0.60%) PDA
7 1 (0.60%) SCADA
7 1 (0.60%) SWIFT Messaging Network
7 1 (0.60%) Video Conferencing
7 1 (0.60%) Virtual Team
7 1 (0.60%) VLE
Operating Systems
1 73 (43.71%) Windows
2 45 (26.95%) Windows 10
3 16 (9.58%) Android
4 15 (8.98%) Windows Server 2016
5 13 (7.78%) Apple iOS
6 11 (6.59%) Windows Server
7 8 (4.79%) Mac OS
8 5 (2.99%) Windows Server 2012
8 5 (2.99%) Windows Server 2019
9 2 (1.20%) Linux
9 2 (1.20%) Windows Server 2008
10 1 (0.60%) Mac OS X
10 1 (0.60%) Red Hat Enterprise Linux
10 1 (0.60%) Windows 7
Processes & Methodologies
1 57 (34.13%) Customer Service
2 48 (28.74%) ITIL
3 32 (19.16%) Problem-Solving
4 19 (11.38%) Service Management
5 15 (8.98%) ITSM
6 11 (6.59%) Mobile Device Management
7 10 (5.99%) Problem Management
7 10 (5.99%) Service Delivery
8 7 (4.19%) ERP
8 7 (4.19%) Project Management
9 6 (3.59%) Batch Scheduling
9 6 (3.59%) Customer-Centricity
9 6 (3.59%) Infrastructure Monitoring
10 5 (2.99%) Decision-Making
10 5 (2.99%) Risk Management
10 5 (2.99%) Time Management
10 5 (2.99%) User Acceptance Testing
11 4 (2.40%) B2B
11 4 (2.40%) Knowledge Management
11 4 (2.40%) Workflow
Programming Languages
1 5 (2.99%) PowerShell
2 3 (1.80%) Python
3 1 (0.60%) SQL
Qualifications
1 27 (16.17%) Security Cleared
2 24 (14.37%) SC Cleared
3 8 (4.79%) MCP
4 6 (3.59%) Cisco Certification
5 5 (2.99%) DV Cleared
5 5 (2.99%) Microsoft Certification
6 4 (2.40%) BPSS Clearance
6 4 (2.40%) Degree
6 4 (2.40%) HNC
7 3 (1.80%) A+ Certification
8 2 (1.20%) (ISC)2 CCSP
8 2 (1.20%) CCENT
8 2 (1.20%) CISSP
8 2 (1.20%) CRISC
8 2 (1.20%) DBS Check
9 1 (0.60%) ITIL Certification
9 1 (0.60%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (7.19%) SLA
2 6 (3.59%) ISO/IEC 27001
3 5 (2.99%) Disclosure Scotland
4 4 (2.40%) PMO
5 1 (0.60%) Accessibility
5 1 (0.60%) Data Quality
System Software
1 48 (28.74%) Active Directory
2 5 (2.99%) VMware Infrastructure
3 2 (1.20%) Hyper-V
3 2 (1.20%) Terminal Services
3 2 (1.20%) Virtual Machines
4 1 (0.60%) Virtual Servers
4 1 (0.60%) VMware Server
Systems Management
1 16 (9.58%) Microsoft Intune
2 8 (4.79%) SCCM
3 6 (3.59%) Jamf Pro
4 3 (1.80%) Thomson Reuters DACS
5 2 (1.20%) Single Sign-On
6 1 (0.60%) Systems Management Server (SMS)
Vendors
1 64 (38.32%) Microsoft
2 17 (10.18%) ServiceNow
3 11 (6.59%) Apple
4 10 (5.99%) Citrix
5 7 (4.19%) SAP
5 7 (4.19%) VMware
6 6 (3.59%) Cisco
7 4 (2.40%) Google
8 3 (1.80%) Bloomberg
8 3 (1.80%) Oracle
8 3 (1.80%) Refinitiv
8 3 (1.80%) Salesforce
9 2 (1.20%) Dell
9 2 (1.20%) HP
9 2 (1.20%) Okta
10 1 (0.60%) Avaya
10 1 (0.60%) BT
10 1 (0.60%) Cognos
10 1 (0.60%) JD Edwards
10 1 (0.60%) SonicWALL