2nd Line Support Contracts in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 18 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 234 209 173
Rank change year-on-year -25 -36 +98
Contract jobs requiring a 2nd Line Support 177 277 479
As % of all contract jobs advertised in the UK excluding London 0.85% 1.14% 1.53%
As % of the Job Titles category 0.92% 1.21% 1.59%
Number of daily rates quoted 121 190 330
10th Percentile £150 £152 £128
25th Percentile £175 £181 £150
Median daily rate (50th Percentile) £200 £203 £180
Median % change year-on-year -1.64% +12.97% +12.50%
75th Percentile £230 £273 £220
90th Percentile £288 £350 £256
UK median daily rate £200 £210 £190
% change year-on-year -4.76% +10.53% +10.14%
Number of hourly rates quoted 19 20 77
10th Percentile £14.27 £16.79 £14.19
25th Percentile £17.25 £17.22 £15.50
Median hourly rate £17.72 £20.00 £17.70
Median % change year-on-year -11.40% +12.99% +2.61%
75th Percentile £18.61 £26.73 £21.93
90th Percentile £20.37 £34.46 £23.75
UK median hourly rate £17.72 £20.00 £18.75
% change year-on-year -11.40% +6.67% +4.17%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,296 22,932 30,081
% of contract IT jobs with a recognized job title 92.71% 94.05% 95.94%
Number of daily rates quoted 11,881 16,071 21,102
10th Percentile £213 £224 £200
25th Percentile £363 £388 £363
Median daily rate (50th Percentile) £493 £500 £475
Median % change year-on-year -1.40% +5.26% +11.76%
75th Percentile £598 £594 £573
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,186 1,194 1,502
10th Percentile £12.50 £13.41 £12.02
25th Percentile £15.50 £18.10 £14.25
Median hourly rate £36.27 £42.26 £19.50
Median % change year-on-year -14.17% +116.72% +2.63%
75th Percentile £60.75 £65.00 £41.38
90th Percentile £73.75 £74.85 £59.01
UK median hourly rate £35.00 £45.00 £22.88
% change year-on-year -22.22% +96.68% -0.52%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the UK excluding London.

Daily rate trend for 2nd Line Support in the UK excluding London

2nd Line Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 18 April 2024.

Daily rate histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the UK excluding London.

Hourly rate trend for 2nd Line Support in the UK excluding London

2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +60 59 £200 -20.00% 24
West Midlands +62 46 £200 +14.29% 15
South East -31 40 £200 -11.11% 35
North of England +22 35 £190 -2.56% 20
South West -3 23 £190 -7.32% 15
North West +11 17 £188 -6.25% 14
Yorkshire +14 15 £190 - 6
East Midlands +9 13 £210 -32.69% 9
Scotland +28 10 £190 +4.83% 8
East of England -5 7 £233 +27.40% 17
North East +24 3 £195 +17.29%
Northern Ireland +5 2 £145 -
Wales +9 1 £135 -32.50% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 18 April 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 106 (59.89%) Windows
2 79 (44.63%) Microsoft 365
3 78 (44.07%) Microsoft
4 75 (42.37%) Active Directory
5 62 (35.03%) Social Skills
6 55 (31.07%) Windows 10
7 39 (22.03%) Microsoft Office
8 37 (20.90%) Security Cleared
9 35 (19.77%) SCCM
10 34 (19.21%) Customer Service
11 31 (17.51%) WAN
12 29 (16.38%) Azure
12 29 (16.38%) Microsoft Intune
13 25 (14.12%) Microsoft Exchange
14 23 (12.99%) SC Cleared
14 23 (12.99%) Problem-Solving
15 22 (12.43%) VMware
16 21 (11.86%) ITIL
16 21 (11.86%) DNS
17 20 (11.30%) VPN
17 20 (11.30%) Public Sector
18 19 (10.73%) Windows Server
19 18 (10.17%) Juniper
19 18 (10.17%) MPLS
19 18 (10.17%) BGP
19 18 (10.17%) SLA
19 18 (10.17%) IPsec
19 18 (10.17%) PKI
19 18 (10.17%) ServiceNow
19 18 (10.17%) Analytical Skills

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (14.12%) Microsoft Exchange
2 12 (6.78%) SharePoint
3 2 (1.13%) Exchange Server 2007
3 2 (1.13%) Exchange Server 2013
Applications
1 39 (22.03%) Microsoft Office
2 2 (1.13%) AutoCAD
3 1 (0.56%) Microsoft Excel
3 1 (0.56%) Spreadsheet
Business Applications
1 1 (0.56%) assyst
Cloud Services
1 79 (44.63%) Microsoft 365
2 29 (16.38%) Azure
3 13 (7.34%) OneDrive
4 6 (3.39%) Entra ID
5 3 (1.69%) Dynamics 365
6 2 (1.13%) Power Platform
7 1 (0.56%) Google Workspace
Communications & Networking
1 31 (17.51%) WAN
2 21 (11.86%) DNS
3 20 (11.30%) VPN
4 18 (10.17%) BGP
4 18 (10.17%) IPsec
4 18 (10.17%) MPLS
5 16 (9.04%) TCP/IP
6 15 (8.47%) Wi-Fi
7 12 (6.78%) LAN
8 11 (6.21%) Firewall
9 10 (5.65%) VLAN
10 9 (5.08%) DHCP
11 7 (3.95%) SD-WAN
11 7 (3.95%) VoIP
12 4 (2.26%) Ethernet
12 4 (2.26%) Remote Desktop
12 4 (2.26%) WebEx
13 2 (1.13%) Cisco IOS
13 2 (1.13%) Junos
13 2 (1.13%) Wireless
Database & Business Intelligence
1 2 (1.13%) Power BI
Development Applications
1 3 (1.69%) JIRA
2 1 (0.56%) Hudson
General
1 62 (35.03%) Social Skills
2 20 (11.30%) Public Sector
3 18 (10.17%) Analytical Skills
4 12 (6.78%) Manufacturing
5 11 (6.21%) Marketing
6 10 (5.65%) Documentation Skills
7 9 (5.08%) Finance
7 9 (5.08%) Telecoms
8 7 (3.95%) Electronics
9 6 (3.39%) Law
10 5 (2.82%) Organisational Skills
11 4 (2.26%) Pharmaceutical
11 4 (2.26%) Presentation Skills
12 3 (1.69%) Legal
13 2 (1.13%) Automotive
14 1 (0.56%) Aerospace
14 1 (0.56%) Local Government
14 1 (0.56%) Social Housing
Libraries, Frameworks & Software Standards
1 3 (1.69%) XMPP
2 2 (1.13%) Middleware
3 1 (0.56%) CSS
3 1 (0.56%) XML
Miscellaneous
1 18 (10.17%) PKI
2 13 (7.34%) Driving Licence
3 12 (6.78%) Self-Motivation
4 6 (3.39%) Clustering
4 6 (3.39%) iPad
4 6 (3.39%) Legacy Systems
5 5 (2.82%) Smartphone
6 3 (1.69%) CMDB
6 3 (1.69%) NHS
7 2 (1.13%) Blackberry
7 2 (1.13%) Enterprise Software
7 2 (1.13%) Management Information System
7 2 (1.13%) Video Conferencing
8 1 (0.56%) BYOD
8 1 (0.56%) Data Centre
8 1 (0.56%) EPoS
8 1 (0.56%) PDA
8 1 (0.56%) Public Cloud
8 1 (0.56%) Social Media
8 1 (0.56%) Virtual Team
Operating Systems
1 106 (59.89%) Windows
2 55 (31.07%) Windows 10
3 19 (10.73%) Windows Server
4 11 (6.21%) Windows Server 2012
5 10 (5.65%) Mac OS
6 9 (5.08%) Windows Server 2019
7 8 (4.52%) Linux
8 7 (3.95%) Windows Server 2016
9 6 (3.39%) Android
9 6 (3.39%) Apple iOS
10 5 (2.82%) Windows 7
11 3 (1.69%) Mac OS X
12 2 (1.13%) Windows Server 2008
Processes & Methodologies
1 34 (19.21%) Customer Service
2 23 (12.99%) Problem-Solving
3 21 (11.86%) ITIL
4 14 (7.91%) Incident Management
5 12 (6.78%) Asset Management
6 11 (6.21%) Customer Requirements
6 11 (6.21%) Mobile Device Management
7 9 (5.08%) Business Intelligence
7 9 (5.08%) Service Delivery
7 9 (5.08%) Service Management
8 7 (3.95%) Cybersecurity
8 7 (3.95%) Digital Marketing
8 7 (3.95%) Programme Management
9 6 (3.39%) Break/Fix
9 6 (3.39%) Decision-Making
9 6 (3.39%) PRINCE2
9 6 (3.39%) Quality Management
10 5 (2.82%) Customer Experience
10 5 (2.82%) Network Monitoring
10 5 (2.82%) Proactive Monitoring
Programming Languages
1 6 (3.39%) PowerShell
2 4 (2.26%) JavaScript
3 3 (1.69%) Python
Qualifications
1 37 (20.90%) Security Cleared
2 23 (12.99%) SC Cleared
3 17 (9.60%) Degree
4 5 (2.82%) CCNA
4 5 (2.82%) Cisco Certification
4 5 (2.82%) MCSA
4 5 (2.82%) MCSE
4 5 (2.82%) Microsoft Certification
5 3 (1.69%) DV Cleared
6 2 (1.13%) DBS Check
7 1 (0.56%) ITIL Certification
7 1 (0.56%) MCP
Quality Assurance & Compliance
1 18 (10.17%) SLA
2 5 (2.82%) ISO 9000
3 2 (1.13%) Disclosure Scotland
4 1 (0.56%) Accessibility
System Software
1 75 (42.37%) Active Directory
2 16 (9.04%) VMware Infrastructure
3 10 (5.65%) Hyper-V
4 2 (1.13%) BitLocker
4 2 (1.13%) Terminal Services
4 2 (1.13%) VMware Workstation
5 1 (0.56%) Virtual Desktop
5 1 (0.56%) Virtual Servers
Systems Management
1 35 (19.77%) SCCM
2 29 (16.38%) Microsoft Intune
3 9 (5.08%) Autotask
4 7 (3.95%) Jamf Pro
5 6 (3.39%) Failover Clustering
6 4 (2.26%) Systems Management Server (SMS)
7 3 (1.69%) AppManager
8 2 (1.13%) AirWatch
9 1 (0.56%) WSUS
Vendors
1 78 (44.07%) Microsoft
2 22 (12.43%) VMware
3 18 (10.17%) Juniper
3 18 (10.17%) ServiceNow
4 16 (9.04%) Apple
5 14 (7.91%) Cisco
6 12 (6.78%) Remedy
7 8 (4.52%) HP
7 8 (4.52%) SAP
8 6 (3.39%) Datto
9 4 (2.26%) Citrix
9 4 (2.26%) Fujitsu
10 3 (1.69%) Ivanti
11 2 (1.13%) Dell
11 2 (1.13%) Mitel
11 2 (1.13%) MobileIron
11 2 (1.13%) Veeam
12 1 (0.56%) BT
12 1 (0.56%) Google
12 1 (0.56%) NetApp