3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £50,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 605 646 824
Rank change year-on-year +41 +178 +108
Permanent jobs requiring a 3rd Line Support Engineer 87 253 165
As % of all permanent jobs advertised in the UK 0.17% 0.26% 0.16%
As % of the Job Titles category 0.19% 0.27% 0.17%
Number of salaries quoted 82 244 154
10th Percentile £37,500 £31,250 £32,650
25th Percentile £41,250 £35,000 £36,250
Median annual salary (50th Percentile) £50,000 £40,000 £41,750
Median % change year-on-year +25.00% -4.19% +4.38%
75th Percentile £59,000 £46,750 £48,750
90th Percentile £68,750 £53,750 £55,000
UK excluding London median annual salary £50,000 £40,000 £40,750
% change year-on-year +25.00% -1.84% +3.76%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,902 93,183 95,132
% of permanent jobs with a recognized job title 90.12% 94.62% 91.53%
Number of salaries quoted 27,275 66,883 59,840
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,777 £60,000
Median % change year-on-year +8.95% -12.04% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,000 £50,000 £52,500
% change year-on-year +4.00% -4.76% +5.00%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 1 May 2025.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +21 85 £50,000 +25.00% 26
UK excluding London +49 67 £50,000 +25.00% 26
Work from Home +129 34 £50,000 +33.33% 8
Midlands +66 27 £50,000 +29.87% 3
London +106 20 £65,000 +8.33% 3
East Midlands +52 14 £57,500 +43.75% 2
North of England +59 13 £39,500 +21.54% 7
South East +33 13 £50,000 +19.05% 9
West Midlands +32 13 £50,000 +33.33% 1
East of England +45 11 £45,000 +5.88% 1
North West +33 9 £39,500 -6.51% 3
Yorkshire +71 3 £35,000 -12.50% 1
Northern Ireland - 2 £52,500 -
South West +80 1 £41,500 -7.78% 4
North East +28 1 £40,000 +23.08% 3

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 67 (77.01%) Azure
2 50 (57.47%) Windows
3 49 (56.32%) Active Directory
4 46 (52.87%) Microsoft
5 41 (47.13%) Windows Server
6 40 (45.98%) Microsoft 365
7 39 (44.83%) Firewall
8 36 (41.38%) Microsoft Exchange
9 31 (35.63%) VMware
10 30 (34.48%) Microsoft Intune
11 29 (33.33%) WAN
12 28 (32.18%) VMware Infrastructure
13 27 (31.03%) LAN
14 26 (29.89%) Social Skills
15 25 (28.74%) Windows Server 2016
15 25 (28.74%) Cisco
16 24 (27.59%) PowerShell
16 24 (27.59%) Meraki
17 22 (25.29%) Citrix
18 21 (24.14%) DNS
18 21 (24.14%) Windows Server 2019
19 17 (19.54%) DHCP
19 17 (19.54%) ITIL
19 17 (19.54%) SQL
20 16 (18.39%) SharePoint
20 16 (18.39%) Problem-Solving
20 16 (18.39%) Customer Service
21 13 (14.94%) Onboarding
21 13 (14.94%) Presales
21 13 (14.94%) Mentoring

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (41.38%) Microsoft Exchange
2 16 (18.39%) SharePoint
3 7 (8.05%) IIS
4 1 (1.15%) Exchange Server 2013
4 1 (1.15%) Office Communications Server
4 1 (1.15%) SharePoint 2010
4 1 (1.15%) Skype for Business
Applications
1 4 (4.60%) Microsoft Office
Business Applications
1 3 (3.45%) Elite 3E
Cloud Services
1 67 (77.01%) Azure
2 40 (45.98%) Microsoft 365
3 10 (11.49%) AWS
3 10 (11.49%) Entra ID
4 8 (9.20%) Azure DevOps
4 8 (9.20%) Azure Monitor
4 8 (9.20%) Azure Storage
4 8 (9.20%) GCP
5 7 (8.05%) OneDrive
6 3 (3.45%) Azure App Service
6 3 (3.45%) Azure Table
7 2 (2.30%) Mimecast
8 1 (1.15%) Google Workspace
Communications & Networking
1 39 (44.83%) Firewall
2 29 (33.33%) WAN
3 27 (31.03%) LAN
4 21 (24.14%) DNS
5 17 (19.54%) DHCP
6 12 (13.79%) Wi-Fi
7 11 (12.64%) SAN
7 11 (12.64%) TCP/IP
8 9 (10.34%) Remote Desktop
8 9 (10.34%) SD-WAN
9 7 (8.05%) Cisco Firepower
9 7 (8.05%) VPN
10 6 (6.90%) VLAN
10 6 (6.90%) Wireless
11 5 (5.75%) VoIP
11 5 (5.75%) Wireless Security
12 3 (3.45%) BGP
12 3 (3.45%) Cisco ASA
12 3 (3.45%) EIGRP
12 3 (3.45%) OSPF
Database & Business Intelligence
1 10 (11.49%) SQL Server
2 1 (1.15%) Amazon RDS
Development Applications
1 2 (2.30%) JIRA
General
1 26 (29.89%) Social Skills
2 4 (4.60%) Finance
2 4 (4.60%) Law
2 4 (4.60%) Legal
2 4 (4.60%) Marketing
3 2 (2.30%) Analytical Skills
3 2 (2.30%) Inclusion and Diversity
3 2 (2.30%) Police
3 2 (2.30%) Retail
3 2 (2.30%) Telecoms
4 1 (1.15%) Advertising
4 1 (1.15%) Documentation Skills
4 1 (1.15%) Influencing Skills
4 1 (1.15%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (2.30%) Software Packaging
Miscellaneous
1 13 (14.94%) Onboarding
2 10 (11.49%) Hybrid Cloud
3 3 (3.45%) Driving Licence
4 2 (2.30%) Clustering
4 2 (2.30%) PKI
4 2 (2.30%) Video Conferencing
5 1 (1.15%) Data Centre
5 1 (1.15%) Management Information System
5 1 (1.15%) Replication
5 1 (1.15%) Smartphone
5 1 (1.15%) Team-Oriented Environment
Operating Systems
1 50 (57.47%) Windows
2 41 (47.13%) Windows Server
3 25 (28.74%) Windows Server 2016
4 21 (24.14%) Windows Server 2019
5 9 (10.34%) Windows 10
6 6 (6.90%) Linux
6 6 (6.90%) VMS
7 5 (5.75%) Windows Server 2012
8 1 (1.15%) Android
8 1 (1.15%) Apple iOS
8 1 (1.15%) Mac OS
8 1 (1.15%) Mac OS X
8 1 (1.15%) Windows 7
Processes & Methodologies
1 17 (19.54%) ITIL
2 16 (18.39%) Customer Service
2 16 (18.39%) Problem-Solving
3 13 (14.94%) Change Management
3 13 (14.94%) Data Security
3 13 (14.94%) Infrastructure Management
3 13 (14.94%) Mentoring
3 13 (14.94%) Network Design
3 13 (14.94%) Presales
4 12 (13.79%) Proactive Monitoring
5 11 (12.64%) DevOps
6 10 (11.49%) High Availability
6 10 (11.49%) Storage Management
7 8 (9.20%) B2B
7 8 (9.20%) CI/CD
7 8 (9.20%) Cost Optimisation
7 8 (9.20%) Infrastructure Engineering
7 8 (9.20%) Resource Management
8 7 (8.05%) Time Management
8 7 (8.05%) Zero Trust
Programming Languages
1 24 (27.59%) PowerShell
2 17 (19.54%) SQL
3 8 (9.20%) C#
Qualifications
1 11 (12.64%) Security Cleared
2 10 (11.49%) Cisco Certification
3 7 (8.05%) CCIE
3 7 (8.05%) CCNP
3 7 (8.05%) DBS Check
4 6 (6.90%) Degree
5 5 (5.75%) Microsoft Certification
5 5 (5.75%) SC Cleared
6 4 (4.60%) DV Cleared
7 1 (1.15%) A+ Certification
7 1 (1.15%) Computer Science Degree
Quality Assurance & Compliance
1 2 (2.30%) Cyber Essentials
1 2 (2.30%) SLA
System Software
1 49 (56.32%) Active Directory
2 28 (32.18%) VMware Infrastructure
3 13 (14.94%) Hyper-V
3 13 (14.94%) XenApp
4 6 (6.90%) Terminal Services
4 6 (6.90%) vSphere
5 4 (4.60%) Virtual Desktop
6 2 (2.30%) Docker
6 2 (2.30%) Microsoft Virtual Server
6 2 (2.30%) Virtual Servers
6 2 (2.30%) VMware ESXi
7 1 (1.15%) ISA Server
Systems Management
1 30 (34.48%) Microsoft Intune
2 8 (9.20%) Terraform
3 4 (4.60%) SCCM
4 3 (3.45%) FortiGate
5 2 (2.30%) Kubernetes
5 2 (2.30%) Proxmox
6 1 (1.15%) Active Directory Federation Services
6 1 (1.15%) Autotask
6 1 (1.15%) Microsoft Clustering
Vendors
1 46 (52.87%) Microsoft
2 31 (35.63%) VMware
3 25 (28.74%) Cisco
4 24 (27.59%) Meraki
5 22 (25.29%) Citrix
6 13 (14.94%) CheckPoint
6 13 (14.94%) HP
6 13 (14.94%) SonicWALL
7 10 (11.49%) Fortinet
8 9 (10.34%) Google
9 7 (8.05%) Aruba
9 7 (8.05%) Palo Alto
10 6 (6.90%) Dell
10 6 (6.90%) NetApp
11 3 (3.45%) iManage
11 3 (3.45%) Intapp
11 3 (3.45%) Juniper
11 3 (3.45%) Riverbed
12 2 (2.30%) Oracle
12 2 (2.30%) Sophos