Period
to 22 November 2017

The median annual salary for a 3rd Line Support Engineer was £37,250 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 628 582 635
Rank change year-on-year -46 +53 -32
Permanent jobs requiring a 3rd Line Support Engineer 630 815 835
As % of all permanent IT jobs advertised in the UK 0.35% 0.43% 0.39%
As % of the Job Titles category 0.36% 0.44% 0.40%
Number of salaries quoted 550 736 768
UK median annual salary £37,250 £35,000 £37,500
Median salary % change year-on-year +6.43% -6.67% +7.14%
10th Percentile £26,250 £27,500 £26,250
90th Percentile £48,750 £49,375 £50,000
UK excluding London median annual salary £36,000 £34,500 £35,000
% change year-on-year +4.35% -1.43% +2.94%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Engineer over the 6 months to 22 November 2017.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -62 610 £37,500 +7.14% 37
UK excluding London -38 474 £36,000 +4.35% 27
South East +11 154 £35,000 -6.67% 5
London -52 152 £40,000 -3.61% 10
North of England +3 96 £34,000 +4.62% 9
South West -32 77 £34,356 +2.56% 3
East of England +31 70 £42,500 +13.33% 5
North West +13 70 £34,500 +6.15% 8
Midlands -34 63 £36,792 +6.64% 5
West Midlands -17 36 £36,000 +3.60% 1
East Midlands -7 27 £36,792 +8.21% 4
Yorkshire -4 23 £29,000 -8.66%
Wales +10 12 £32,250 +17.27%
North East +7 3 £34,000 -10.53% 1
Scotland -19 2 £50,000 +42.86%

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support Engineer in the job title.

1 507 (80.48%) Windows
2 429 (68.10%) Active Directory
3 367 (58.25%) Windows Server
4 352 (55.87%) Microsoft
4 352 (55.87%) VMware
5 259 (41.11%) Windows Server 2012
6 249 (39.52%) Office 365
7 245 (38.89%) MS Exchange
8 200 (31.75%) DNS
9 194 (30.79%) VMware Infrastructure
10 191 (30.32%) Hyper-V
11 189 (30.00%) ITIL
12 186 (29.52%) Cisco
13 183 (29.05%) Windows Server 2008
14 176 (27.94%) Firewall
15 165 (26.19%) SAN
16 155 (24.60%) DHCP
17 153 (24.29%) Citrix
18 149 (23.65%) Microsoft Certification
19 146 (23.17%) LAN
20 145 (23.02%) WAN
21 127 (20.16%) Microsoft Azure
22 125 (19.84%) Windows 7
23 114 (18.10%) Cisco Certification
24 112 (17.78%) TCP/IP
25 107 (16.98%) Windows 10
26 106 (16.83%) Microsoft Office
27 103 (16.35%) Linux
27 103 (16.35%) MCSE
28 99 (15.71%) Exchange Server 2010

3rd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 245 (38.89%) MS Exchange
2 99 (15.71%) Exchange Server 2010
3 68 (10.79%) Skype for Business
4 61 (9.68%) Exchange Server 2013
5 45 (7.14%) SharePoint
6 34 (5.40%) IIS
7 31 (4.92%) Exchange Server 2007
8 16 (2.54%) SharePoint 2013
9 12 (1.90%) Apache
10 11 (1.75%) Exchange Server 2003
11 5 (0.79%) SAS
12 4 (0.63%) JBoss
12 4 (0.63%) WebSphere
13 3 (0.48%) Blackberry Enterprise Server
14 2 (0.32%) CMS
14 2 (0.32%) Tomcat
15 1 (0.16%) Documentum
15 1 (0.16%) MQSeries
15 1 (0.16%) nginx
15 1 (0.16%) WebLogic
Applications
1 106 (16.83%) Microsoft Office
2 3 (0.48%) Microsoft Excel
3 2 (0.32%) MS Visio
4 1 (0.16%) Chatbot
4 1 (0.16%) Microsoft PowerPoint
Business Applications
1 2 (0.32%) Dynamics CRM
1 2 (0.32%) Oracle EBS
1 2 (0.32%) SDL Web 8
1 2 (0.32%) Workfront
2 1 (0.16%) Infor CloudSuite Industrial (formerly SyteLine)
2 1 (0.16%) Remedy ITSM
Cloud Services
1 249 (39.52%) Office 365
2 127 (20.16%) Microsoft Azure
3 47 (7.46%) Amazon AWS
4 22 (3.49%) Mimecast
5 20 (3.17%) PaaS
6 17 (2.70%) SaaS
7 8 (1.27%) IaaS
8 7 (1.11%) AWS CloudFormation
8 7 (1.11%) Azure Active Directory
8 7 (1.11%) Virtual Private Cloud
9 3 (0.48%) Cloud Computing
9 3 (0.48%) OneDrive
9 3 (0.48%) OpenDNS
10 2 (0.32%) Dynamics 365
11 1 (0.16%) Amazon EC2
11 1 (0.16%) Amazon S3
11 1 (0.16%) CloudFront
11 1 (0.16%) IBM Cloud
11 1 (0.16%) SoftLayer
Communications & Networking
1 200 (31.75%) DNS
2 176 (27.94%) Firewall
3 165 (26.19%) SAN
4 155 (24.60%) DHCP
5 146 (23.17%) LAN
6 145 (23.02%) WAN
7 112 (17.78%) TCP/IP
8 78 (12.38%) VPN
9 76 (12.06%) VLAN
10 65 (10.32%) VoIP
11 50 (7.94%) Skype
12 38 (6.03%) MPLS
13 37 (5.87%) Remote Desktop
14 35 (5.56%) Internet
15 25 (3.97%) Unified Communications
16 23 (3.65%) PBX
17 22 (3.49%) NAS
18 16 (2.54%) Wireless
19 14 (2.22%) ISDN
19 14 (2.22%) LDAP
Database & Business Intelligence
1 96 (15.24%) SQL Server
2 22 (3.49%) MySQL
3 16 (2.54%) SQL Server 2012
4 15 (2.38%) Amazon RDS
5 14 (2.22%) SQL Server 2008
6 11 (1.75%) Relational Database
7 10 (1.59%) Big Data
7 10 (1.59%) SQL Server 2005
7 10 (1.59%) SQL Server 2014
8 3 (0.48%) Oracle Database
9 2 (0.32%) SQL Server 2000
9 2 (0.32%) SQL Server 2016
9 2 (0.32%) SQL Server Reporting Services
10 1 (0.16%) RDBMS
10 1 (0.16%) SQL Server Integration Services
Development Applications
1 5 (0.79%) Visual Studio
2 2 (0.32%) Sonatype Nexus
3 1 (0.16%) Bugzilla
3 1 (0.16%) Git (software)
3 1 (0.16%) PEAR
3 1 (0.16%) PHPUnit
3 1 (0.16%) Subversion
3 1 (0.16%) Trac
General
1 49 (7.78%) Finance
2 30 (4.76%) Telecoms
3 22 (3.49%) Retail
4 16 (2.54%) Banking
5 15 (2.38%) Games
6 7 (1.11%) Manufacturing
7 5 (0.79%) Marketing
8 4 (0.63%) Financial Institution
9 3 (0.48%) Advertising
9 3 (0.48%) Italian Language
9 3 (0.48%) Legal
10 2 (0.32%) Electronics
10 2 (0.32%) French Language
10 2 (0.32%) Investment Banking
10 2 (0.32%) Law
10 2 (0.32%) Pharmaceutical
11 1 (0.16%) German Language
11 1 (0.16%) Spanish Language
Libraries, Frameworks & Software Standards
1 27 (4.29%) Web Services
2 12 (1.90%) .NET
3 8 (1.27%) Software Packaging
4 6 (0.95%) ASP.NET
5 5 (0.79%) .NET Framework
6 4 (0.63%) HTML
6 4 (0.63%) LAMP
7 3 (0.48%) ADSI
8 2 (0.32%) CSS
8 2 (0.32%) Flash
8 2 (0.32%) WAP
8 2 (0.32%) WebRTC
9 1 (0.16%) AngularJS
9 1 (0.16%) ASP.NET Web Forms
9 1 (0.16%) J2EE
9 1 (0.16%) Java EE
9 1 (0.16%) jQuery
9 1 (0.16%) Node.js
9 1 (0.16%) React
9 1 (0.16%) XML
Miscellaneous
1 66 (10.48%) Data Centre
2 28 (4.44%) Clustering
3 25 (3.97%) Analytical Skills
4 24 (3.81%) Driving Licence
5 12 (1.90%) Public Cloud
6 8 (1.27%) Client/Server
6 8 (1.27%) Mobile App
6 8 (1.27%) PDA
7 7 (1.11%) Linux Command Line
7 7 (1.11%) Management Information System
7 7 (1.11%) PKI
8 6 (0.95%) Blackberry
8 6 (0.95%) BYOD
8 6 (0.95%) Fat Client
8 6 (0.95%) Foreign Exchange (FX)
8 6 (0.95%) Greenfield Project
8 6 (0.95%) iPad
8 6 (0.95%) Replication
8 6 (0.95%) Thin Client
8 6 (0.95%) Virtual Team
Operating Systems
1 507 (80.48%) Windows
2 367 (58.25%) Windows Server
3 259 (41.11%) Windows Server 2012
4 183 (29.05%) Windows Server 2008
5 125 (19.84%) Windows 7
6 107 (16.98%) Windows 10
7 103 (16.35%) Linux
8 65 (10.32%) Windows 8
9 52 (8.25%) Windows Server 2003
10 32 (5.08%) Mac OS X
11 23 (3.65%) Windows XP
12 21 (3.33%) Unix
13 16 (2.54%) Red Hat Enterprise Linux
14 7 (1.11%) CentOS
15 6 (0.95%) Apple iOS
15 6 (0.95%) Ubuntu
16 3 (0.48%) SUSE
16 3 (0.48%) VMS
17 2 (0.32%) AIX
17 2 (0.32%) Solaris
Processes & Methodologies
1 189 (30.00%) ITIL
2 42 (6.67%) Mentoring
3 40 (6.35%) Disaster Recovery
4 33 (5.24%) Change Management
5 32 (5.08%) Patch Management
5 32 (5.08%) Problem Management
6 30 (4.76%) Migration
7 28 (4.44%) Kalman Filter
7 28 (4.44%) Project Management
8 27 (4.29%) Service Delivery
9 24 (3.81%) Service Management
10 23 (3.65%) ITIL V3
10 23 (3.65%) Root Cause Analysis
11 21 (3.33%) Proactive Monitoring
12 19 (3.02%) CRM
13 18 (2.86%) Business Continuity
13 18 (2.86%) Coaching
13 18 (2.86%) Web Filtering
14 17 (2.70%) Configuration Management
15 16 (2.54%) E-Commerce
Programming Languages
1 80 (12.70%) SQL
2 77 (12.22%) PowerShell
3 19 (3.02%) C#
4 18 (2.86%) Java
5 15 (2.38%) JavaScript
6 10 (1.59%) PL/SQL
6 10 (1.59%) Python
7 6 (0.95%) C
8 5 (0.79%) VBScript
9 4 (0.63%) Bash Shell
9 4 (0.63%) T-SQL
10 3 (0.48%) C++
11 2 (0.32%) AWK
11 2 (0.32%) Perl
11 2 (0.32%) sed
11 2 (0.32%) Shell Script
12 1 (0.16%) PHP
12 1 (0.16%) VBA
Qualifications
1 149 (23.65%) Microsoft Certification
2 114 (18.10%) Cisco Certification
3 103 (16.35%) MCSE
4 93 (14.76%) CCNA
5 62 (9.84%) MCSA
6 46 (7.30%) CCNP
7 33 (5.24%) Degree
8 30 (4.76%) MCP
9 28 (4.44%) VMware Certified Professional (VCP)
10 21 (3.33%) ITIL Certification
11 19 (3.02%) MCITP
12 16 (2.54%) Citrix Certification
13 13 (2.06%) ITIL Foundation Certificate
14 12 (1.90%) Security Cleared
15 10 (1.59%) HND
16 8 (1.27%) CCA
16 8 (1.27%) SC Cleared
17 7 (1.11%) MCTS
18 6 (0.95%) VERITAS Certified Professional (VCP)
19 5 (0.79%) VCAP
Quality Assurance & Compliance
1 73 (11.59%) SLA
2 5 (0.79%) ISO/IEC 27001
3 4 (0.63%) QA
4 2 (0.32%) PCI DSS
5 1 (0.16%) Sarbanes-Oxley
System Software
1 429 (68.10%) Active Directory
2 194 (30.79%) VMware Infrastructure
3 191 (30.32%) Hyper-V
4 70 (11.11%) vSphere
5 55 (8.73%) XenApp
6 51 (8.10%) VMware ESXi
7 38 (6.03%) Terminal Services
8 26 (4.13%) XenDesktop
9 18 (2.86%) Virtual Machines
9 18 (2.86%) Virtual Servers
10 9 (1.43%) VMware Server
11 8 (1.27%) OpenSIPS
12 6 (0.95%) BitLocker
13 4 (0.63%) Microsoft Virtual Server
14 3 (0.48%) Citrix Presentation Server
14 3 (0.48%) vCloud
15 2 (0.32%) DFS Replication
15 2 (0.32%) ISA Server
15 2 (0.32%) NFS
15 2 (0.32%) Xen
Systems Management
1 70 (11.11%) SCCM
2 49 (7.78%) Backup Exec
3 41 (6.51%) WSUS
4 24 (3.81%) SCOM
5 14 (2.22%) Systems Management Server (SMS)
6 13 (2.06%) Puppet
7 12 (1.90%) Symantec Enterprise Vault
7 12 (1.90%) vCenter Server
8 8 (1.27%) Microsoft Intune
9 7 (1.11%) Symantec Endpoint Protection
10 6 (0.95%) Opscode Chef
10 6 (0.95%) Terraform
10 6 (0.95%) Tivoli Storage Manager
11 5 (0.79%) Microsoft Clustering
11 5 (0.79%) Microsoft Data Protection Manager
11 5 (0.79%) Norton AntiVirus
11 5 (0.79%) SmoothWall
12 4 (0.63%) Failover Clustering
13 3 (0.48%) Cisco CME
13 3 (0.48%) Cisco UCCX
Vendors
1 352 (55.87%) Microsoft
1 352 (55.87%) VMware
2 186 (29.52%) Cisco
3 153 (24.29%) Citrix
4 79 (12.54%) HP
5 62 (9.84%) Veeam
6 43 (6.83%) Dell
7 35 (5.56%) NetApp
8 28 (4.44%) Symantec
9 23 (3.65%) F5
10 21 (3.33%) Juniper
11 19 (3.02%) Apple
12 17 (2.70%) Oracle
13 16 (2.54%) Avaya
14 13 (2.06%) Meraki
15 12 (1.90%) EMC
16 11 (1.75%) CheckPoint
16 11 (1.75%) Sophos
17 10 (1.59%) IBM
17 10 (1.59%) Veritas