Period
to 18 November 2017

The median annual salary for a Service Desk Engineer was £24,500 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Engineer
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 916 944 981
Rank change year-on-year +28 +37 +14
Permanent jobs requiring a Service Desk Engineer 263 280 334
As % of all permanent IT jobs advertised in the UK 0.15% 0.15% 0.15%
As % of the Job Titles category 0.15% 0.15% 0.16%
Number of salaries quoted 238 252 302
UK median annual salary £24,500 £27,250 £27,000
Median salary % change year-on-year -10.09% +0.93% +12.50%
10th Percentile £18,425 £20,025 £18,500
90th Percentile £33,975 £33,750 £34,500
UK excluding London median annual salary £22,500 £26,500 £25,000
% change year-on-year -15.09% +6.00% +8.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

The salary distribution of IT jobs citing Service Desk Engineer over the 6 months to 18 November 2017.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 253 £24,250 -10.19% 6
UK excluding London +54 190 £22,500 -15.09% 5
North of England +45 71 £22,500 -11.76% 1
London -9 70 £29,000 - 1
North West +14 50 £24,000 +1.05% 1
South East -23 47 £23,625 -15.63% 2
South West +6 32 £22,000 -6.38% 1
East of England +23 25 £19,500 -11.36%
Yorkshire +40 21 £22,500 -13.46%
Midlands +23 10 £25,000 -3.85% 1
West Midlands +15 8 £25,000 -9.09%
Northern Ireland - 3 £26,500 -
East Midlands +39 2 £25,000 +25.00% 1
Wales +14 1 £19,000 -13.64%
Scotland -12 1 £19,000 -30.91%

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Service Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Engineer in the job title.

1 179 (68.06%) Windows
2 151 (57.41%) Active Directory
3 126 (47.91%) Microsoft
4 83 (31.56%) Windows 7
5 81 (30.80%) ITIL
6 80 (30.42%) Office 365
7 75 (28.52%) Windows Server
8 57 (21.67%) Microsoft Office
9 56 (21.29%) Finance
10 54 (20.53%) TCP/IP
11 49 (18.63%) SLA
12 48 (18.25%) DNS
13 47 (17.87%) VMware
14 46 (17.49%) SQL
15 44 (16.73%) MS Exchange
16 39 (14.83%) Firewall
17 37 (14.07%) Cisco
17 37 (14.07%) Microsoft Certification
18 36 (13.69%) Windows Server 2012
19 34 (12.93%) Windows Server 2008
20 33 (12.55%) Telecoms
21 32 (12.17%) Citrix
21 32 (12.17%) DHCP
22 29 (11.03%) Hyper-V
22 29 (11.03%) MCP
22 29 (11.03%) Exchange Server 2010
23 28 (10.65%) LAN
23 28 (10.65%) WAN
23 28 (10.65%) MCSE
23 28 (10.65%) Manufacturing

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (16.73%) MS Exchange
2 29 (11.03%) Exchange Server 2010
3 14 (5.32%) Exchange Server 2013
4 11 (4.18%) Skype for Business
5 10 (3.80%) SharePoint
6 6 (2.28%) Exchange Server 2007
7 5 (1.90%) Blackberry Enterprise Server
7 5 (1.90%) IIS
8 1 (0.38%) Apache
8 1 (0.38%) Exchange Server 2003
8 1 (0.38%) IBM Domino
Applications
1 57 (21.67%) Microsoft Office
2 3 (1.14%) Microsoft Excel
2 3 (1.14%) Microsoft PowerPoint
2 3 (1.14%) MS Visio
2 3 (1.14%) Vectorworks
3 1 (0.38%) CINEMA 4D
3 1 (0.38%) Maya
3 1 (0.38%) Photoshop
Business Applications
1 1 (0.38%) Dynamics CRM
1 1 (0.38%) Dynamics NAV
Cloud Services
1 80 (30.42%) Office 365
2 12 (4.56%) Microsoft Azure
3 5 (1.90%) Mimecast
4 2 (0.76%) Amazon AWS
4 2 (0.76%) IaaS
4 2 (0.76%) SaaS
5 1 (0.38%) G Suite
5 1 (0.38%) Google Cloud Platform
Communications & Networking
1 54 (20.53%) TCP/IP
2 48 (18.25%) DNS
3 39 (14.83%) Firewall
4 32 (12.17%) DHCP
5 28 (10.65%) LAN
5 28 (10.65%) WAN
6 21 (7.98%) VPN
7 13 (4.94%) Internet
8 11 (4.18%) SAN
9 9 (3.42%) VoIP
10 8 (3.04%) FTP
10 8 (3.04%) VLAN
10 8 (3.04%) Wireless
11 7 (2.66%) PBX
11 7 (2.66%) Skype
12 5 (1.90%) SMTP
12 5 (1.90%) Structured Cabling
13 4 (1.52%) Unified Communications
14 3 (1.14%) Intranet
14 3 (1.14%) Remote Desktop
Database & Business Intelligence
1 11 (4.18%) SQL Server
2 6 (2.28%) Oracle Database
3 4 (1.52%) SQL Server 2005
3 4 (1.52%) SQL Server 2008
3 4 (1.52%) SQL Server 2012
4 2 (0.76%) Informix
4 2 (0.76%) MySQL
4 2 (0.76%) PostgreSQL
4 2 (0.76%) SQL Server 2000
Development Applications
1 19 (7.22%) JIRA
2 2 (0.76%) MSI
2 2 (0.76%) SQL Server Management Studio (SSMS)
General
1 56 (21.29%) Finance
2 33 (12.55%) Telecoms
3 28 (10.65%) Manufacturing
4 25 (9.51%) Electronics
4 25 (9.51%) Marketing
5 6 (2.28%) Banking
5 6 (2.28%) Retail
6 5 (1.90%) Legal
7 2 (0.76%) Publishing
8 1 (0.38%) Investment Banking
8 1 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (2.28%) WebCenter
2 5 (1.90%) XML
3 2 (0.76%) Software Packaging
Miscellaneous
1 15 (5.70%) Driving Licence
2 8 (3.04%) Analytical Skills
2 8 (3.04%) Replication
3 7 (2.66%) Video Conferencing
4 6 (2.28%) CMDB
4 6 (2.28%) Management Information System
5 5 (1.90%) Data Centre
5 5 (1.90%) EPoS
5 5 (1.90%) iPad
6 3 (1.14%) Apple TV
6 3 (1.14%) Fat Client
6 3 (1.14%) Hedge funds
6 3 (1.14%) SWIFT
6 3 (1.14%) Thin Client
7 2 (0.76%) Client/Server
7 2 (0.76%) Computer Science
8 1 (0.38%) Data Protection Act
8 1 (0.38%) iPhone
8 1 (0.38%) Smartphone
8 1 (0.38%) Virtual Team
Operating Systems
1 179 (68.06%) Windows
2 83 (31.56%) Windows 7
3 75 (28.52%) Windows Server
4 36 (13.69%) Windows Server 2012
5 34 (12.93%) Windows Server 2008
6 25 (9.51%) Windows 10
7 21 (7.98%) Linux
8 15 (5.70%) Unix
9 11 (4.18%) Mac OS X
10 9 (3.42%) Apple iOS
11 8 (3.04%) Windows 8
11 8 (3.04%) Windows Server 2003
11 8 (3.04%) Windows XP
12 7 (2.66%) Android
13 5 (1.90%) Mac OS
14 4 (1.52%) Ubuntu
15 3 (1.14%) Mac OS X Server
16 2 (0.76%) Solaris
17 1 (0.38%) Windows Vista
Processes & Methodologies
1 81 (30.80%) ITIL
2 27 (10.27%) Service Management
3 25 (9.51%) Business Intelligence
3 25 (9.51%) Digital Marketing
3 25 (9.51%) Programme Management
4 21 (7.98%) Incident Management
4 21 (7.98%) Proactive Monitoring
5 17 (6.46%) ITSM
6 16 (6.08%) Project Management
7 13 (4.94%) Problem Management
8 12 (4.56%) Configuration Management
8 12 (4.56%) Root Cause Analysis
8 12 (4.56%) Service Delivery
9 10 (3.80%) Disaster Recovery
10 9 (3.42%) Mentoring
11 8 (3.04%) Data Protection
12 7 (2.66%) Time Management
13 6 (2.28%) Agile Software Development
13 6 (2.28%) Change Management
13 6 (2.28%) Migration
Programming Languages
1 46 (17.49%) SQL
2 7 (2.66%) PowerShell
3 3 (1.14%) Bash Shell
3 3 (1.14%) Python
Qualifications
1 37 (14.07%) Microsoft Certification
2 29 (11.03%) MCP
3 28 (10.65%) Degree
3 28 (10.65%) MCSE
4 17 (6.46%) MCSA
5 15 (5.70%) Security Cleared
6 10 (3.80%) CCNA
6 10 (3.80%) Cisco Certification
7 8 (3.04%) SC Cleared
8 5 (1.90%) MCITP
9 4 (1.52%) A+ Certification
9 4 (1.52%) ITIL Certification
10 3 (1.14%) CISMP
10 3 (1.14%) CISSP
10 3 (1.14%) DBS Check
10 3 (1.14%) DV Cleared
10 3 (1.14%) Master's Degree
10 3 (1.14%) MCTS
11 2 (0.76%) Computer Science Degree
11 2 (0.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 49 (18.63%) SLA
2 8 (3.04%) ISO/IEC 20000
3 4 (1.52%) PCI DSS
4 3 (1.14%) Data Quality
5 1 (0.38%) ISO/IEC 27001
5 1 (0.38%) Sarbanes-Oxley
System Software
1 151 (57.41%) Active Directory
2 29 (11.03%) Hyper-V
3 19 (7.22%) VMware Infrastructure
4 7 (2.66%) XenApp
5 2 (0.76%) Microsoft App-V
5 2 (0.76%) XenDesktop
6 1 (0.38%) Terminal Services
6 1 (0.38%) VMware ESXi
6 1 (0.38%) vSphere
Systems Management
1 18 (6.84%) SCCM
2 5 (1.90%) ZABBIX
3 4 (1.52%) Backup Exec
4 2 (0.76%) DameWare
4 2 (0.76%) Nagios
4 2 (0.76%) Opsview
4 2 (0.76%) Perfmon
5 1 (0.38%) AirWatch
5 1 (0.38%) Cisco CUCM
5 1 (0.38%) FortiGate
5 1 (0.38%) Jamf Pro
5 1 (0.38%) Norton AntiVirus
Vendors
1 126 (47.91%) Microsoft
2 47 (17.87%) VMware
3 37 (14.07%) Cisco
4 32 (12.17%) Citrix
5 25 (9.51%) SAP
6 10 (3.80%) HP
7 7 (2.66%) Apple
7 7 (2.66%) EqualLogic
7 7 (2.66%) Veeam
8 6 (2.28%) Google
8 6 (2.28%) Oracle
9 5 (1.90%) Dell
9 5 (1.90%) Juniper
9 5 (1.90%) NetApp
9 5 (1.90%) Symantec
10 4 (1.52%) LANDesk
10 4 (1.52%) Remedy
11 3 (1.14%) Adobe
11 3 (1.14%) Bloomberg
11 3 (1.14%) Reuters