Service Desk Engineer Jobs

Service Desk Engineer
UK

The median Service Desk Engineer salary in the UK is £32,750 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 657 798 836
Rank change year-on-year +141 +38 +257
Permanent jobs requiring a Service Desk Engineer 54 112 128
As % of all permanent jobs advertised in the UK 0.099% 0.11% 0.13%
As % of the Job Titles category 0.11% 0.12% 0.14%
Number of salaries quoted 52 106 125
10th Percentile £26,500 £23,500 £24,425
25th Percentile £29,563 £25,500 £26,250
Median annual salary (50th Percentile) £32,750 £31,500 £28,500
Median % change year-on-year +3.97% +10.53% +0.88%
75th Percentile £38,125 £36,500 £35,000
90th Percentile £41,500 £38,000 £38,550
UK excluding London median annual salary £32,500 £31,500 £27,500
% change year-on-year +3.17% +14.55% +3.77%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

Salary distribution for jobs citing Service Desk Engineer over the 6 months to 28 May 2025.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +116 53 £32,500 +10.17% 48
UK excluding London +135 39 £32,500 +3.17% 44
North of England +45 22 £37,500 +44.23% 13
Yorkshire +73 15 £40,000 +48.15% 10
London +120 14 £35,000 +7.69% 12
Work from Home +115 13 £32,500 +8.33% 22
South East +78 8 £28,500 -9.52% 7
North West -6 7 £33,000 +26.92% 3
East of England +41 4 £32,500 +30.00% 2
Midlands +43 3 £27,000 +12.50% 11
East Midlands +39 3 £27,000 -16.92% 10
South West +101 1 £31,250 -8.09% 4
Wales - 1 £34,000 - 6

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Engineer in the job title.

1 44 (81.48%) Microsoft
2 43 (79.63%) Windows
3 39 (72.22%) Social Skills
4 35 (64.81%) Microsoft 365
5 34 (62.96%) Active Directory
6 25 (46.30%) Customer Service
7 22 (40.74%) Azure
8 19 (35.19%) LAN
9 17 (31.48%) Firewall
9 17 (31.48%) Windows Server
10 14 (25.93%) Problem-Solving
11 13 (24.07%) SharePoint
12 12 (22.22%) Entra ID
12 12 (22.22%) Windows 10
12 12 (22.22%) Public Sector
13 11 (20.37%) Microsoft Intune
13 11 (20.37%) Security Cleared
13 11 (20.37%) SQL
13 11 (20.37%) ITIL
14 10 (18.52%) Microsoft Excel
14 10 (18.52%) Service Delivery
14 10 (18.52%) Microsoft PowerPoint
14 10 (18.52%) SC Cleared
14 10 (18.52%) OneDrive
15 9 (16.67%) VPN
16 8 (14.81%) DNS
16 8 (14.81%) Cisco
16 8 (14.81%) Microsoft Exchange
16 8 (14.81%) Degree
17 7 (12.96%) VLAN

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (24.07%) SharePoint
2 8 (14.81%) Microsoft Exchange
3 1 (1.85%) IIS
Applications
1 10 (18.52%) Microsoft Excel
1 10 (18.52%) Microsoft PowerPoint
2 7 (12.96%) Microsoft Office
Business Applications
1 2 (3.70%) Remedy ITSM
Cloud Services
1 35 (64.81%) Microsoft 365
2 22 (40.74%) Azure
3 12 (22.22%) Entra ID
4 10 (18.52%) OneDrive
5 3 (5.56%) AWS
5 3 (5.56%) Mimecast
6 2 (3.70%) Power Platform
6 2 (3.70%) PowerApps
7 1 (1.85%) SaaS
Communications & Networking
1 19 (35.19%) LAN
2 17 (31.48%) Firewall
3 9 (16.67%) VPN
4 8 (14.81%) DNS
5 7 (12.96%) DHCP
5 7 (12.96%) VLAN
5 7 (12.96%) WAN
6 5 (9.26%) TCP/IP
6 5 (9.26%) Wi-Fi
7 4 (7.41%) VoIP
7 4 (7.41%) Wireless
8 2 (3.70%) Broadband
8 2 (3.70%) NAS
8 2 (3.70%) PBX
8 2 (3.70%) SAN
8 2 (3.70%) Skype
9 1 (1.85%) IPsec
9 1 (1.85%) Network Security
9 1 (1.85%) WebEx
Database & Business Intelligence
1 3 (5.56%) SQL Server
General
1 39 (72.22%) Social Skills
2 12 (22.22%) Public Sector
3 5 (9.26%) Finance
3 5 (9.26%) Organisational Skills
3 5 (9.26%) Telecoms
4 3 (5.56%) Law
5 2 (3.70%) Banking
5 2 (3.70%) Investment Banking
6 1 (1.85%) Financial Institution
Miscellaneous
1 6 (11.11%) Fat Client
1 6 (11.11%) Thin Client
2 3 (5.56%) CCTV
2 3 (5.56%) iPhone
3 2 (3.70%) Driving Licence
3 2 (3.70%) Self-Motivation
3 2 (3.70%) Social Media
4 1 (1.85%) Data Protection Act
4 1 (1.85%) Onboarding
4 1 (1.85%) Team-Oriented Environment
4 1 (1.85%) Virtual Team
Operating Systems
1 43 (79.63%) Windows
2 17 (31.48%) Windows Server
3 12 (22.22%) Windows 10
4 4 (7.41%) Apple iOS
5 3 (5.56%) Mac OS
5 3 (5.56%) Windows 7
5 3 (5.56%) Windows Server 2008
6 2 (3.70%) Windows Server 2016
7 1 (1.85%) Android
7 1 (1.85%) Windows Server 2012
Processes & Methodologies
1 25 (46.30%) Customer Service
2 14 (25.93%) Problem-Solving
3 11 (20.37%) ITIL
4 10 (18.52%) Service Delivery
5 6 (11.11%) Incident Management
5 6 (11.11%) Service Management
6 5 (9.26%) Time Management
7 4 (7.41%) Antivirus Management
7 4 (7.41%) ITSM
7 4 (7.41%) Network Management
8 3 (5.56%) Change Management
8 3 (5.56%) Collaborative Working
8 3 (5.56%) Data Protection
8 3 (5.56%) Migration
8 3 (5.56%) Remote Monitoring and Management
9 2 (3.70%) Cybersecurity
9 2 (3.70%) Disaster Recovery
9 2 (3.70%) Kalman Filter
9 2 (3.70%) Multi-Factor Authentication
9 2 (3.70%) Web Filtering
Programming Languages
1 11 (20.37%) SQL
2 2 (3.70%) PowerShell
Qualifications
1 11 (20.37%) Security Cleared
2 10 (18.52%) SC Cleared
3 8 (14.81%) Degree
4 5 (9.26%) Microsoft Certification
5 3 (5.56%) CCNA
5 3 (5.56%) CCNP
5 3 (5.56%) Cisco Certification
6 2 (3.70%) Azure Certification
6 2 (3.70%) DBS Check
7 1 (1.85%) Network+ Certification
Quality Assurance & Compliance
1 4 (7.41%) SLA
2 3 (5.56%) ISO 14001
2 3 (5.56%) ISO 9001
2 3 (5.56%) ISO/IEC 27001
3 2 (3.70%) Cyber Essentials
System Software
1 34 (62.96%) Active Directory
2 3 (5.56%) VMware Infrastructure
2 3 (5.56%) XenApp
3 1 (1.85%) Hyper-V
3 1 (1.85%) Terminal Services
Systems Management
1 11 (20.37%) Microsoft Intune
2 3 (5.56%) SCCM
3 2 (3.70%) Jamf Pro
3 2 (3.70%) SmoothWall
4 1 (1.85%) Autotask
4 1 (1.85%) Norton AntiVirus
Vendors
1 44 (81.48%) Microsoft
2 8 (14.81%) Cisco
3 6 (11.11%) Citrix
4 5 (9.26%) ServiceNow
5 4 (7.41%) Apple
5 4 (7.41%) Ubiquiti
5 4 (7.41%) VMware
6 3 (5.56%) HP
6 3 (5.56%) iManage
7 2 (3.70%) Acronis
7 2 (3.70%) Dell
7 2 (3.70%) Draytek
7 2 (3.70%) ESET
7 2 (3.70%) Fortinet
7 2 (3.70%) Meraki
7 2 (3.70%) N-able
7 2 (3.70%) Remedy
7 2 (3.70%) Sophos
7 2 (3.70%) Veeam
7 2 (3.70%) WatchGuard