The median annual salary for a Service Desk Engineer was £24,000 in advertised job vacancies during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Engineer
UK
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 754 809 736
Rank change year-on-year +55 -73  
Permanent jobs requiring a Service Desk Engineer 110 140 215
As % of all permanent IT jobs advertised in the UK 0.13% 0.14% 0.20%
As % of the Job Titles category 0.14% 0.14% 0.21%
Number of salaries quoted 101 119 172
Median salary £24,000 £24,000 £26,000
Median salary % change year-on-year - -7.69%  
90% offered a salary of more than £20,250 £18,550 £20,000
10% offered a salary of more than £35,000 £32,500 £35,000
UK excluding London median salary £23,250 £24,000 £22,500
% change year-on-year -3.12% +6.66%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81427 99650 104367
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.36% 96.63%
Number of salaries quoted 67614 83405 85224
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Engineer in the job title.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

The salary distribution of IT jobs citing Service Desk Engineer over the 3 months to 27 March 2017.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +65 108 £24,000 - 14
South East +74 46 £23,000 -6.12% 2
London +52 22 £30,000 +15.38% 3
South West +26 21 £25,000 +11.11% 3
Surrey +46 18 £23,250 -5.10% 1
Bristol - 16 £26,000 - 1
Hampshire +25 13 £22,000 -10.20% 1
North West -4 10 £22,000 +25.71% 2
Berkshire +44 7 £25,250 +1.00%
Southampton +21 7 £22,000 +29.41% 1
Buckinghamshire +15 5 £24,250 -4.90%
Epsom +12 5 £23,000 -10.67% 1
East of England +30 4 £19,500 -
Manchester -21 4 £20,250 +15.71%
Reading +40 3 £23,500 -11.32%
Redruth +9 3 £17,000 - 1
Milton Keynes +8 3 £26,000 +8.33%
East Midlands +8 3 £22,000 - 1
Cornwall -1 3 £17,000 - 1
Eastleigh - 3 £22,000 -
Cheshire - 3 £27,000 - 1
Lancashire - 3 £22,000 - 1
Newbury - 3 £26,500 -
Farnham - 3 £23,500 -
Guildford - 3 £20,500 -
Leatherhead - 3 £22,000 -
Woking - 3 £33,000 -
Blackburn - 3 £22,000 -
City of London +46 2 £41,000 +82.22% 2
High Wycombe 0 2 £22,000 -13.72%

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 March 2017, Service Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Engineer in the job title.

1 138 (66.67%) Windows
2 117 (56.52%) Microsoft
3 113 (54.59%) Active Directory
4 69 (33.33%) ITIL
5 66 (31.88%) MS Office
6 58 (28.02%) Windows Server
7 57 (27.54%) Cisco
7 57 (27.54%) VMware
8 56 (27.05%) MS Excel
9 55 (26.57%) Windows 7
10 48 (23.19%) MS Exchange
11 42 (20.29%) SLA
12 41 (19.81%) Office 365
13 34 (16.43%) Microsoft Certification
13 34 (16.43%) Telecoms
14 33 (15.94%) VoIP
15 32 (15.46%) WAN
15 32 (15.46%) LAN
15 32 (15.46%) Citrix
16 31 (14.98%) TCP/IP
17 29 (14.01%) Firewall
18 27 (13.04%) MCSE
19 24 (11.59%) Finance
19 24 (11.59%) VMware Infrastructure
20 23 (11.11%) Hyper-V
20 23 (11.11%) Windows Server 2008
20 23 (11.11%) Exchange Server 2010
21 22 (10.63%) MCP
21 22 (10.63%) SQL
22 20 (9.66%) MCSA

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (23.19%) MS Exchange
2 23 (11.11%) Exchange Server 2010
3 10 (4.83%) Exchange Server 2013
4 8 (3.86%) Exchange Server 2007
5 6 (2.90%) Exchange Server 2003
5 6 (2.90%) SharePoint
5 6 (2.90%) Skype for Business
6 4 (1.93%) Blackberry Enterprise Server
7 3 (1.45%) IIS
8 1 (0.48%) CMS
8 1 (0.48%) GroupWise
8 1 (0.48%) SharePoint 2013
Applications
1 66 (31.88%) MS Office
2 56 (27.05%) MS Excel
3 7 (3.38%) MS PowerPoint
4 1 (0.48%) Adobe Creative Suite
Business Applications
1 8 (3.86%) SAP Oil and Gas
2 1 (0.48%) Dynamics CRM
2 1 (0.48%) Dynamics NAV
2 1 (0.48%) Eikon
Cloud Services
1 41 (19.81%) Office 365
2 14 (6.76%) Microsoft Azure
3 5 (2.42%) Cloud Computing
4 2 (0.97%) Amazon AWS
5 1 (0.48%) Dropbox
Communications & Networking
1 33 (15.94%) VoIP
2 32 (15.46%) LAN
2 32 (15.46%) WAN
3 31 (14.98%) TCP/IP
4 29 (14.01%) Firewall
5 17 (8.21%) VPN
6 12 (5.80%) Unified Communications
7 11 (5.31%) Wireless
8 10 (4.83%) DHCP
9 9 (4.35%) DNS
10 7 (3.38%) Internet
11 6 (2.90%) PBX
11 6 (2.90%) Remote Desktop
11 6 (2.90%) VLAN
12 4 (1.93%) Skype
13 3 (1.45%) 2G
13 3 (1.45%) 4G
13 3 (1.45%) LTE
13 3 (1.45%) Network Security
13 3 (1.45%) SIGTRAN
Database & Business Intelligence
1 19 (9.18%) SQL Server
2 3 (1.45%) SQL Server 2005
2 3 (1.45%) SQL Server 2008
3 1 (0.48%) MySQL
Development Applications
1 9 (4.35%) JIRA
General
1 34 (16.43%) Telecoms
2 24 (11.59%) Finance
3 11 (5.31%) Manufacturing
4 9 (4.35%) Banking
5 8 (3.86%) Electronics
5 8 (3.86%) Marketing
6 3 (1.45%) Legal
7 2 (0.97%) Back Office
7 2 (0.97%) French Language
7 2 (0.97%) German Language
7 2 (0.97%) Investment Banking
8 1 (0.48%) Billing
8 1 (0.48%) Front Office
8 1 (0.48%) Private Banking
Miscellaneous
1 19 (9.18%) Driving Licence
2 15 (7.25%) iPad
3 7 (3.38%) Analytical Skills
4 6 (2.90%) Data Centre
5 5 (2.42%) Hedge funds
5 5 (2.42%) iPhone
6 4 (1.93%) Blackberry
7 3 (1.45%) Client/Server
7 3 (1.45%) CMDB
7 3 (1.45%) Management Information System
7 3 (1.45%) Video Conferencing
8 2 (0.97%) Digital Signage
9 1 (0.48%) EPoS
9 1 (0.48%) NHS
9 1 (0.48%) Smartphone
Operating Systems
1 138 (66.67%) Windows
2 58 (28.02%) Windows Server
3 55 (26.57%) Windows 7
4 23 (11.11%) Windows Server 2008
5 18 (8.70%) Windows 8
6 12 (5.80%) Windows Server 2012
7 11 (5.31%) Windows 10
7 11 (5.31%) Windows Server 2003
8 10 (4.83%) Linux
9 9 (4.35%) Windows XP
10 7 (3.38%) Unix
11 4 (1.93%) Mac OS X
12 3 (1.45%) Windows NT
12 3 (1.45%) Windows Phone
13 2 (0.97%) Android
14 1 (0.48%) Apple iOS
14 1 (0.48%) Mac OS
Processes & Methodologies
1 69 (33.33%) ITIL
2 14 (6.76%) Incident Management
3 11 (5.31%) Data Protection
4 10 (4.83%) Programme Management
5 9 (4.35%) Process Improvement
6 8 (3.86%) Business Intelligence
6 8 (3.86%) Digital Marketing
6 8 (3.86%) ITSM
6 8 (3.86%) Project Management
7 7 (3.38%) Agile Software Development
7 7 (3.38%) Service Management
8 5 (2.42%) B2B
8 5 (2.42%) Service Delivery
9 4 (1.93%) Configuration Management
9 4 (1.93%) Continuous Improvement
9 4 (1.93%) ITIL V3
9 4 (1.93%) Knowledge Management
9 4 (1.93%) Mobile Device Management
9 4 (1.93%) Root Cause Analysis
10 3 (1.45%) Two-Factor Authentication
Programming Languages
1 22 (10.63%) SQL
2 4 (1.93%) PowerShell
3 3 (1.45%) C
4 2 (0.97%) Shell Script
4 2 (0.97%) VB
Qualifications
1 34 (16.43%) Microsoft Certification
2 27 (13.04%) MCSE
3 22 (10.63%) MCP
4 20 (9.66%) MCSA
5 16 (7.73%) CCNA
5 16 (7.73%) Cisco Certification
6 11 (5.31%) DBS Check
7 10 (4.83%) A+ Certification
8 9 (4.35%) Degree
9 5 (2.42%) CCNP
9 5 (2.42%) Microsoft Certified Architect
9 5 (2.42%) Network+ Certification
10 4 (1.93%) CCENT
10 4 (1.93%) MCITP
10 4 (1.93%) VCP5
10 4 (1.93%) VMware Certified Professional (VCP)
11 3 (1.45%) CCSA
11 3 (1.45%) CCSE
11 3 (1.45%) MCTS
12 2 (0.97%) ITIL Certification
Quality Assurance & Compliance
1 42 (20.29%) SLA
2 2 (0.97%) COBIT
2 2 (0.97%) Data Quality
2 2 (0.97%) PMO
System Software
1 113 (54.59%) Active Directory
2 24 (11.59%) VMware Infrastructure
3 23 (11.11%) Hyper-V
4 3 (1.45%) Terminal Services
4 3 (1.45%) XenDesktop
5 1 (0.48%) NDS
5 1 (0.48%) NetIQ eDirectory
5 1 (0.48%) Virtual Desktop
5 1 (0.48%) VMware Workstation
Systems Management
1 20 (9.66%) SCCM
2 4 (1.93%) Backup Exec
3 3 (1.45%) Norton AntiVirus
4 1 (0.48%) SolarWinds Orion
Vendors
1 117 (56.52%) Microsoft
2 57 (27.54%) Cisco
2 57 (27.54%) VMware
3 32 (15.46%) Citrix
4 8 (3.86%) Bloomberg
4 8 (3.86%) SAP
5 7 (3.38%) Apple
5 7 (3.38%) Reuters
6 6 (2.90%) Mitel
7 5 (2.42%) HP
7 5 (2.42%) Symantec
8 4 (1.93%) Dell
8 4 (1.93%) Kaspersky
8 4 (1.93%) WatchGuard
9 3 (1.45%) Avaya
9 3 (1.45%) Intel Security
9 3 (1.45%) NetApp
9 3 (1.45%) Remedy
9 3 (1.45%) ServiceNow
9 3 (1.45%) Xerox
Ellesmere Port, Merseyside
Harvey Nash plc
Posted: 3 days ago
Bath
Wessex Water
Salary: £20,677 - £27,780 + Benefits
Posted: 5 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 3 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: 3 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Salary: £24000 - £26000 per annum
Posted: 5 days ago
Chorley
Applause IT Ltd
Salary: £18000 - £25000 per annum
Posted: 10 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £20,000 to £25,000 per annum + excellent benefits
Posted: 5 days ago
York
Recruitment Genius Ltd
Salary: £18000 - £20000 per annum
Posted: 14 days ago
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £20000 - £22500 per annum
Posted: 5 days ago
Southampton
Spectrum IT
Salary: £25000 per annum + Benefits
Posted: 14 days ago
Glasgow Area
EasyWebRecruitment.com
Salary: Competitive
Posted: 6 days ago
City, London
Digital Gurus
Salary: £25000 Per Annum Service Desk Engineer - £25,000pa
Posted: 20 days ago