The median annual salary for a Service Desk Engineer was £25,000 in advertised job vacancies during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Engineer
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 762 735 797
Rank change year-on-year -27 +62  
Permanent jobs requiring a Service Desk Engineer 121 188 178
As % of all permanent IT jobs advertised in the UK 0.14% 0.19% 0.16%
As % of the Job Titles category 0.14% 0.20% 0.17%
Number of salaries quoted 113 175 154
Median salary £25,000 £26,500 £24,000
Median salary % change year-on-year -5.66% +10.41%  
90% offered a salary of more than £19,600 £20,500 £19,000
10% offered a salary of more than £34,800 £33,800 £35,000
UK excluding London median salary £23,500 £26,000 £22,500
% change year-on-year -9.61% +15.55%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84418 95048 107138
As % of all permanent IT job vacancies advertised in the UK 95.97% 96.53% 96.59%
Number of salaries quoted 69006 80088 88313
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Engineer in the job title.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

The salary distribution of IT jobs citing Service Desk Engineer over the 3 months to 24 June 2017.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 114 £25,000 -5.66% 15
London +16 35 £28,500 -0.86% 3
South East +8 31 £24,000 -5.88% 5
South West +4 15 £25,000 +14.94% 4
Surrey +25 12 £25,000 -10.71%
North West -27 12 £23,000 -23.33% 1
Berkshire +35 9 £21,000 -35.38% 3
Bristol -11 9 £25,000 -0.99% 1
Yorkshire +1 7 £22,500 -13.46%
East of England -4 7 £20,000 -33.33% 1
East Yorkshire -10 7 £22,500 -
Hull -13 7 £22,500 -
Epsom +16 5 £23,500 -11.32%
Reading - 5 £22,500 - 1
Woking +22 4 £32,500 +58.53%
Hertfordshire 0 4 £33,000 +10.00%
Cheshire -23 4 £25,000 -16.66%
Blackburn - 4 £19,000 -
Lancashire - 4 £19,000 -
Brighton +17 3 £24,500 +8.88%
East Midlands +17 3 £23,125 +15.62% 1
City of London +15 3 £25,500 -12.06%
Hampshire +14 3 £27,500 +11.11% 1
East Sussex +13 3 £24,500 +8.88%
West Midlands +5 3 £21,500 -28.33%
Godalming -3 3 £25,000 -41.17%
Somerset -4 3 - -
Canary Wharf -7 3 £36,500 +4.28%
Bath -9 3 - -
Manchester - 3 £23,500 - 1

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2017, Service Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Engineer in the job title.

1 156 (67.24%) Windows
2 134 (57.76%) Active Directory
3 124 (53.45%) Microsoft
4 87 (37.50%) ITIL
5 66 (28.45%) Microsoft Office
6 59 (25.43%) VMware
7 57 (24.57%) Office 365
8 56 (24.14%) Windows Server
9 53 (22.84%) Cisco
10 52 (22.41%) Windows 7
11 51 (21.98%) Microsoft Certification
12 48 (20.69%) SLA
12 48 (20.69%) MCSE
13 39 (16.81%) MS Exchange
14 33 (14.22%) MCP
14 33 (14.22%) Citrix
15 32 (13.79%) TCP/IP
15 32 (13.79%) Finance
16 29 (12.50%) SQL
17 28 (12.07%) Firewall
17 28 (12.07%) Windows Server 2008
17 28 (12.07%) Windows Server 2012
18 26 (11.21%) LAN
19 25 (10.78%) MCSA
19 25 (10.78%) WAN
19 25 (10.78%) Hyper-V
20 23 (9.91%) Degree
21 22 (9.48%) Windows 10
22 19 (8.19%) Windows XP
22 19 (8.19%) SQL Server

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (16.81%) MS Exchange
2 16 (6.90%) Exchange Server 2010
3 8 (3.45%) Exchange Server 2013
4 7 (3.02%) Exchange Server 2007
5 6 (2.59%) Blackberry Enterprise Server
6 5 (2.16%) IIS
7 3 (1.29%) Exchange Server 2003
8 2 (0.86%) SharePoint
9 1 (0.43%) SharePoint 2010
Applications
1 66 (28.45%) Microsoft Office
2 11 (4.74%) Microsoft Excel
3 9 (3.88%) Microsoft PowerPoint
4 2 (0.86%) MS Visio
4 2 (0.86%) Vectorworks
Business Applications
1 8 (3.45%) SAP Oil and Gas
2 1 (0.43%) Dynamics CRM
2 1 (0.43%) Dynamics NAV
2 1 (0.43%) Eikon
Cloud Services
1 57 (24.57%) Office 365
2 14 (6.03%) Microsoft Azure
3 2 (0.86%) Amazon AWS
3 2 (0.86%) Cloud Computing
3 2 (0.86%) IaaS
3 2 (0.86%) SaaS
Communications & Networking
1 32 (13.79%) TCP/IP
2 28 (12.07%) Firewall
3 26 (11.21%) LAN
4 25 (10.78%) WAN
5 18 (7.76%) DHCP
6 17 (7.33%) VoIP
7 16 (6.90%) DNS
8 12 (5.17%) VPN
9 9 (3.88%) WebEx
10 8 (3.45%) Internet
11 5 (2.16%) FTP
11 5 (2.16%) Remote Desktop
11 5 (2.16%) Wireless
12 4 (1.72%) PBX
13 3 (1.29%) Broadband
13 3 (1.29%) MPLS
13 3 (1.29%) Network Security
13 3 (1.29%) Unified Communications
13 3 (1.29%) VLAN
13 3 (1.29%) VPLS
Database & Business Intelligence
1 19 (8.19%) SQL Server
2 7 (3.02%) SQL Server 2000
2 7 (3.02%) SQL Server 2005
2 7 (3.02%) SQL Server 2008
2 7 (3.02%) SQL Server 2012
3 3 (1.29%) Informix
3 3 (1.29%) MySQL
3 3 (1.29%) PostgreSQL
Development Applications
1 7 (3.02%) JIRA
2 5 (2.16%) SQL Server Management Studio (SSMS)
General
1 32 (13.79%) Finance
2 17 (7.33%) Telecoms
3 9 (3.88%) Manufacturing
4 8 (3.45%) Banking
4 8 (3.45%) Electronics
4 8 (3.45%) Marketing
5 4 (1.72%) Legal
6 3 (1.29%) French Language
7 2 (0.86%) German Language
8 1 (0.43%) Investment Banking
8 1 (0.43%) Law
8 1 (0.43%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (0.86%) WAP
Miscellaneous
1 18 (7.76%) Driving Licence
2 15 (6.47%) iPad
3 8 (3.45%) Analytical Skills
4 7 (3.02%) Client/Server
4 7 (3.02%) Hedge funds
4 7 (3.02%) iPhone
4 7 (3.02%) Replication
5 6 (2.59%) Blackberry
6 5 (2.16%) Management Information System
7 3 (1.29%) Smartphone
8 2 (0.86%) CMDB
8 2 (0.86%) Data Centre
8 2 (0.86%) Digital Signage
8 2 (0.86%) EPoS
8 2 (0.86%) SWIFT
8 2 (0.86%) Video Conferencing
9 1 (0.43%) Fat Client
9 1 (0.43%) NHS
9 1 (0.43%) Thin Client
9 1 (0.43%) Virtual Team
Operating Systems
1 156 (67.24%) Windows
2 56 (24.14%) Windows Server
3 52 (22.41%) Windows 7
4 28 (12.07%) Windows Server 2008
4 28 (12.07%) Windows Server 2012
5 22 (9.48%) Windows 10
6 19 (8.19%) Windows XP
7 18 (7.76%) Windows 8
8 17 (7.33%) Windows Server 2003
9 11 (4.74%) Linux
10 7 (3.02%) Android
11 6 (2.59%) Mac OS X
11 6 (2.59%) Unix
12 5 (2.16%) Apple iOS
12 5 (2.16%) Solaris
13 3 (1.29%) Mac OS
13 3 (1.29%) Mac OS X Server
13 3 (1.29%) Windows NT
Processes & Methodologies
1 87 (37.50%) ITIL
2 13 (5.60%) Service Management
3 12 (5.17%) ITSM
4 8 (3.45%) Business Intelligence
4 8 (3.45%) Digital Marketing
4 8 (3.45%) Programme Management
5 7 (3.02%) Continuous Improvement
5 7 (3.02%) Project Management
6 6 (2.59%) Data Protection
6 6 (2.59%) Disaster Recovery
6 6 (2.59%) Service Delivery
7 5 (2.16%) Agile Software Development
7 5 (2.16%) ITIL V3
7 5 (2.16%) Process Improvement
7 5 (2.16%) Root Cause Analysis
8 4 (1.72%) Asset Management
8 4 (1.72%) Incident Management
8 4 (1.72%) Mentoring
8 4 (1.72%) Task Automation
8 4 (1.72%) Time Management
Programming Languages
1 29 (12.50%) SQL
2 3 (1.29%) Bash Shell
2 3 (1.29%) PowerShell
2 3 (1.29%) Python
3 2 (0.86%) C
3 2 (0.86%) Shell Script
3 2 (0.86%) VB
Qualifications
1 51 (21.98%) Microsoft Certification
2 48 (20.69%) MCSE
3 33 (14.22%) MCP
4 25 (10.78%) MCSA
5 23 (9.91%) Degree
6 13 (5.60%) CCNA
6 13 (5.60%) Cisco Certification
7 10 (4.31%) A+ Certification
7 10 (4.31%) ITIL Certification
8 9 (3.88%) DBS Check
9 5 (2.16%) MCITP
9 5 (2.16%) Network+ Certification
10 3 (1.29%) CCENT
10 3 (1.29%) HND
10 3 (1.29%) Security Cleared
10 3 (1.29%) VMware Certified Professional (VCP)
11 2 (0.86%) CCNP
11 2 (0.86%) CISMP
11 2 (0.86%) MCTS
11 2 (0.86%) VTSP
Quality Assurance & Compliance
1 48 (20.69%) SLA
2 5 (2.16%) ISO/IEC 20000
3 1 (0.43%) COBIT
3 1 (0.43%) ISO/IEC 27001
System Software
1 134 (57.76%) Active Directory
2 25 (10.78%) Hyper-V
3 12 (5.17%) VMware Infrastructure
4 5 (2.16%) XenDesktop
5 3 (1.29%) Terminal Services
5 3 (1.29%) XenApp
6 2 (0.86%) Virtual Desktop
Systems Management
1 18 (7.76%) SCCM
2 8 (3.45%) Nagios
3 7 (3.02%) DameWare
3 7 (3.02%) Perfmon
4 5 (2.16%) Opsview
4 5 (2.16%) ZABBIX
5 3 (1.29%) Backup Exec
5 3 (1.29%) Cacti
6 1 (0.43%) Norton AntiVirus
6 1 (0.43%) SolarWinds Orion
Vendors
1 124 (53.45%) Microsoft
2 59 (25.43%) VMware
3 53 (22.84%) Cisco
4 33 (14.22%) Citrix
5 9 (3.88%) HP
6 8 (3.45%) SAP
7 6 (2.59%) Bloomberg
8 5 (2.16%) Red Hat
8 5 (2.16%) Reuters
8 5 (2.16%) SolarWinds
8 5 (2.16%) Symantec
8 5 (2.16%) WatchGuard
9 4 (1.72%) Apple
10 3 (1.29%) Kaseya
10 3 (1.29%) Meraki
10 3 (1.29%) SonicWALL
10 3 (1.29%) Sybase
10 3 (1.29%) Veeam
11 2 (0.86%) McAfee
11 2 (0.86%) ServiceNow
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TLP Consultancy Ltd.
Salary: £22000 - £23000 per annum
Posted: 2 days ago
Manchester, Lancashire
Itecco
Salary: £22000 - £25000 per annum
Posted: 2 days ago
Bournemouth
FRG Technology Consulting
Salary: £26000 - £32000 per annum
Posted: Yesterday
London
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Salary: £130 - £150 per day
Posted: 4 days ago
East London
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Salary: £25000 - £30000 per annum
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Bristol, Avon
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Maidenhead, Berkshire
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Salary: Competitive plus excellent benefits
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