Period
to 21 November 2017

The median annual salary for a Support Technician was £26,750 in advertised job vacancies in London during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
England > London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 763 742 757
Rank change year-on-year -21 +15 +19
Permanent jobs requiring a Support Technician 69 115 154
As % of all permanent IT jobs advertised in London 0.091% 0.15% 0.17%
As % of the Job Titles category 0.097% 0.16% 0.18%
Number of salaries quoted 62 110 141
London median annual salary £26,750 £29,000 £29,000
Median salary % change year-on-year -7.76% - +3.57%
10th Percentile £20,050 £21,925 £21,250
90th Percentile £33,700 £43,750 £42,500
England median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - -2.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71292 72640 85005
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56125 62795 72151
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,175 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Technician
Job Vacancy Trend in London

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Technician in London

Support Technician
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in London.

Salary trend for Support Technician in London

Support Technician
Salary Histogram in London

The salary distribution of IT jobs citing Support Technician in London over the 6 months to 21 November 2017.

Salary histogram for Support Technician in London

Support Technician
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the London region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +14 30 £25,000 -9.09% 3
South London +1 10 £27,000 +8.00% 1
West London +5 4 £26,500 -11.67%
East London -9 2 £20,500 -16.33% 2
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Technician in the job title.

1 47 (68.12%) Windows
2 35 (50.72%) Microsoft
3 25 (36.23%) Active Directory
4 18 (26.09%) ITIL
5 17 (24.64%) Microsoft Office
5 17 (24.64%) TCP/IP
5 17 (24.64%) Cisco
5 17 (24.64%) Windows Server
6 15 (21.74%) Windows 7
7 14 (20.29%) iPad
8 13 (18.84%) Office 365
9 12 (17.39%) Windows 10
10 10 (14.49%) Apple
10 10 (14.49%) Adobe
10 10 (14.49%) Finance
11 9 (13.04%) LAN
11 9 (13.04%) WAN
12 7 (10.14%) Wireless
12 7 (10.14%) Sophos
12 7 (10.14%) Microsoft Certification
12 7 (10.14%) DNS
12 7 (10.14%) SLA
12 7 (10.14%) Android
13 6 (8.70%) Video Conferencing
13 6 (8.70%) D-Link
13 6 (8.70%) VoIP
13 6 (8.70%) Linux
13 6 (8.70%) MS Exchange
13 6 (8.70%) Mac OS X
13 6 (8.70%) Polycom

Support Technician Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.70%) MS Exchange
2 5 (7.25%) Joomla!
2 5 (7.25%) WordPress
3 4 (5.80%) SharePoint
4 2 (2.90%) Skype for Business
5 1 (1.45%) Blackberry Enterprise Server
5 1 (1.45%) Exchange Server 2007
5 1 (1.45%) Exchange Server 2010
5 1 (1.45%) Exchange Server 2013
5 1 (1.45%) IIS
Applications
1 17 (24.64%) Microsoft Office
2 4 (5.80%) Adobe Creative Suite
2 4 (5.80%) Microsoft Excel
3 2 (2.90%) AutoCAD
3 2 (2.90%) Microsoft PowerPoint
3 2 (2.90%) Revit
Business Applications
1 5 (7.25%) Magento
2 1 (1.45%) Dynamics NAV
Cloud Services
1 13 (18.84%) Office 365
2 5 (7.25%) IaaS
3 3 (4.35%) G Suite
4 2 (2.90%) OneDrive
4 2 (2.90%) Slack
4 2 (2.90%) Trello
5 1 (1.45%) Amazon AWS
5 1 (1.45%) Microsoft Azure
5 1 (1.45%) SaaS
Communications & Networking
1 17 (24.64%) TCP/IP
2 9 (13.04%) LAN
2 9 (13.04%) WAN
3 7 (10.14%) DNS
3 7 (10.14%) Wireless
4 6 (8.70%) VoIP
5 5 (7.25%) SSH
6 3 (4.35%) DHCP
6 3 (4.35%) Firewall
6 3 (4.35%) Wi-Fi
7 2 (2.90%) Remote Desktop
7 2 (2.90%) SAN
7 2 (2.90%) Skype
8 1 (1.45%) NAS
8 1 (1.45%) NetScaler
8 1 (1.45%) Network Security
8 1 (1.45%) VLAN
8 1 (1.45%) VPN
Database & Business Intelligence
1 4 (5.80%) SQL Server
2 1 (1.45%) SQL Server Integration Services
2 1 (1.45%) SQL Server Reporting Services
General
1 10 (14.49%) Finance
2 5 (7.25%) Multimedia
3 4 (5.80%) Law
4 3 (4.35%) Advertising
4 3 (4.35%) Telecoms
5 2 (2.90%) Marketing
6 1 (1.45%) Banking
6 1 (1.45%) Legal
Libraries, Frameworks & Software Standards
1 5 (7.25%) LAMP
2 2 (2.90%) .NET
2 2 (2.90%) HTML
3 1 (1.45%) CSS
Miscellaneous
1 14 (20.29%) iPad
2 6 (8.70%) Video Conferencing
3 5 (7.25%) Data Centre
3 5 (7.25%) iPhone
4 3 (4.35%) Computer Science
5 2 (2.90%) Analytical Skills
6 1 (1.45%) Blackberry
6 1 (1.45%) BYOD
6 1 (1.45%) DTCC
6 1 (1.45%) FMCG
6 1 (1.45%) Replication
6 1 (1.45%) Smartphone
6 1 (1.45%) Wiki
Operating Systems
1 47 (68.12%) Windows
2 17 (24.64%) Windows Server
3 15 (21.74%) Windows 7
4 12 (17.39%) Windows 10
5 7 (10.14%) Android
6 6 (8.70%) Linux
6 6 (8.70%) Mac OS X
7 5 (7.25%) Apple iOS
7 5 (7.25%) Unix
8 4 (5.80%) Windows Server 2012
9 3 (4.35%) Mac OS
10 2 (2.90%) Windows Phone
10 2 (2.90%) Windows Server 2008
11 1 (1.45%) Windows 8
11 1 (1.45%) Windows Server 2003
11 1 (1.45%) Windows XP
Processes & Methodologies
1 18 (26.09%) ITIL
2 5 (7.25%) Chat Support
2 5 (7.25%) Incident Management
2 5 (7.25%) Project Management
3 4 (5.80%) Service Delivery
4 3 (4.35%) Problem Management
4 3 (4.35%) Time Management
5 2 (2.90%) Coaching
5 2 (2.90%) Compliance Audit
5 2 (2.90%) Hardware Maintenance
5 2 (2.90%) Mobile Device Management
5 2 (2.90%) Root Cause Analysis
6 1 (1.45%) Analytics
6 1 (1.45%) Continuous Improvement
6 1 (1.45%) Mentoring
6 1 (1.45%) Proactive Management
6 1 (1.45%) Software Deployment
6 1 (1.45%) Software Licensing
6 1 (1.45%) Strategic Thinking
6 1 (1.45%) Virtual Infrastructure
Programming Languages
1 3 (4.35%) SQL
2 2 (2.90%) C
2 2 (2.90%) C#
3 1 (1.45%) PowerShell
3 1 (1.45%) VB
3 1 (1.45%) VB.NET
3 1 (1.45%) VB6
3 1 (1.45%) VBA
Qualifications
1 7 (10.14%) Microsoft Certification
2 5 (7.25%) CCIE
2 5 (7.25%) CCNA
2 5 (7.25%) Cisco Certification
2 5 (7.25%) Degree
3 4 (5.80%) MCP
4 3 (4.35%) MCSE
5 2 (2.90%) A+ Certification
5 2 (2.90%) ACSP
5 2 (2.90%) DBS Check
5 2 (2.90%) ITIL Foundation Certificate
6 1 (1.45%) Computer Science Degree
6 1 (1.45%) MCDST
6 1 (1.45%) MCITP
6 1 (1.45%) MCTS
Quality Assurance & Compliance
1 7 (10.14%) SLA
System Software
1 25 (36.23%) Active Directory
2 4 (5.80%) VMware Infrastructure
3 2 (2.90%) VMware ESXi
3 2 (2.90%) vSphere
4 1 (1.45%) Hyper-V
4 1 (1.45%) XenDesktop
4 1 (1.45%) XenServer
Systems Management
1 5 (7.25%) cPanel
2 2 (2.90%) SCCM
3 1 (1.45%) Backup Exec
3 1 (1.45%) McAfee ePO
3 1 (1.45%) Norton AntiVirus
3 1 (1.45%) vCenter Server
Vendors
1 35 (50.72%) Microsoft
2 17 (24.64%) Cisco
3 10 (14.49%) Adobe
3 10 (14.49%) Apple
4 7 (10.14%) Sophos
5 6 (8.70%) D-Link
5 6 (8.70%) Polycom
6 5 (7.25%) Remedy
6 5 (7.25%) Tandberg
7 4 (5.80%) VMware
8 2 (2.90%) Avaya
8 2 (2.90%) Citrix
8 2 (2.90%) Google
8 2 (2.90%) Mitel
8 2 (2.90%) TOWER Software
8 2 (2.90%) Veeam
9 1 (1.45%) EMC
9 1 (1.45%) McAfee
9 1 (1.45%) SAP
9 1 (1.45%) Symantec