Period
to 15 July 2020

The median annual salary for a Service Analyst was £24,000 in advertised job vacancies in the North of England during the 6 months to 15 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North of England
6 months to
15 Jul 2020
Same period 2019 Same period 2018
Rank 225 260 198
Rank change year-on-year +35 -62 +37
Permanent jobs requiring a Service Analyst 95 241 383
As % of all permanent jobs advertised in the North of England 0.93% 1.24% 1.60%
As % of the Job Titles category 0.96% 1.28% 1.64%
Number of salaries quoted 79 186 310
Median annual salary £24,000 £24,000 £22,500
Median salary % change year-on-year - +6.67% -
10th Percentile £19,200 £18,250 £17,225
90th Percentile £36,750 £34,885 £42,050
England median annual salary £27,500 £28,000 £27,000
% change year-on-year -1.79% +3.70% -1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North of England
Permanent vacancies in the North of England with a recognized job title 9,845 18,789 23,299
% of permanent IT jobs with a recognized job title 95.96% 96.40% 97.05%
Number of salaries quoted 8,119 14,576 19,224
Median annual salary £47,500 £42,500 £42,500
Median salary % change year-on-year +11.76% - +6.25%
10th Percentile £27,500 £25,000 £25,000
90th Percentile £68,750 £65,000 £65,000
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Service Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Analyst in the North of England

Service Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Analyst in the North of England.

Salary trend for Service Analyst in the North of England

Service Analyst
Salary Histogram in the North of England

Salary distribution for jobs citing Service Analyst in the North of England over the 6 months to 15 July 2020.

Salary histogram for Service Analyst in the North of England

Service Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North of England region over the 6 months to 15 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +32 41 £24,024 -3.90% 6
Yorkshire +62 36 £25,000 +11.11% 8
North East +17 18 £23,250 +1.09%
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North of England

For the 6 months to 15 July 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Analyst in the job title.

1 53 (55.79%) ITIL
2 45 (47.37%) Windows
3 42 (44.21%) Active Directory
4 36 (37.89%) Microsoft
4 36 (37.89%) Office 365
5 22 (23.16%) Microsoft Office
6 21 (22.11%) SLA
6 21 (22.11%) Problem-Solving
7 19 (20.00%) Windows Server
7 19 (20.00%) Citrix
7 19 (20.00%) ITIL V3
8 17 (17.89%) Windows 10
9 16 (16.84%) ITSM
10 15 (15.79%) Windows 7
11 14 (14.74%) Finance
11 14 (14.74%) Microsoft Excel
12 13 (13.68%) MS Exchange
13 12 (12.63%) Microsoft PowerPoint
13 12 (12.63%) Analytical Skills
14 11 (11.58%) VMware
15 10 (10.53%) Windows 8
15 10 (10.53%) Windows Server 2012
15 10 (10.53%) Windows Server 2016
16 9 (9.47%) Service Management
16 9 (9.47%) LAN
16 9 (9.47%) Incident Management
16 9 (9.47%) XenApp
17 8 (8.42%) ServiceNow
18 7 (7.37%) Remote Desktop
18 7 (7.37%) Customer-Centricity

Service Analyst Skill Set
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.68%) MS Exchange
2 3 (3.16%) SharePoint
3 1 (1.05%) CMS
3 1 (1.05%) Skype for Business
Applications
1 22 (23.16%) Microsoft Office
2 14 (14.74%) Microsoft Excel
3 12 (12.63%) Microsoft PowerPoint
Business Applications
1 4 (4.21%) assyst
2 3 (3.16%) Elite 3E
Cloud Services
1 36 (37.89%) Office 365
2 4 (4.21%) Azure
2 4 (4.21%) Mimecast
3 2 (2.11%) AWS
3 2 (2.11%) Cloud Computing
Communications & Networking
1 9 (9.47%) LAN
2 7 (7.37%) Remote Desktop
3 6 (6.32%) TCP/IP
3 6 (6.32%) WAN
4 5 (5.26%) Skype
4 5 (5.26%) VoIP
5 4 (4.21%) Firewall
6 3 (3.16%) Internet
6 3 (3.16%) VPN
6 3 (3.16%) Wi-Fi
7 2 (2.11%) 3G
7 2 (2.11%) 4G
7 2 (2.11%) DHCP
7 2 (2.11%) DNS
7 2 (2.11%) Ethernet
7 2 (2.11%) Multicast
7 2 (2.11%) Network Security
7 2 (2.11%) SAN
7 2 (2.11%) Unified Communications
7 2 (2.11%) Wireless
General
1 14 (14.74%) Finance
2 5 (5.26%) Banking
3 3 (3.16%) Law
3 3 (3.16%) Retail
4 2 (2.11%) Legal
4 2 (2.11%) Spanish Language
4 2 (2.11%) Telecoms
5 1 (1.05%) French Language
5 1 (1.05%) German Language
5 1 (1.05%) Manufacturing
5 1 (1.05%) Public Sector
Miscellaneous
1 12 (12.63%) Analytical Skills
2 4 (4.21%) iPhone
3 2 (2.11%) Analytical Mindset
3 2 (2.11%) iPad
3 2 (2.11%) Management Information System
3 2 (2.11%) Renewable Energy
3 2 (2.11%) User Experience
4 1 (1.05%) Blackberry
4 1 (1.05%) Data Centre
4 1 (1.05%) Enterprise Software
4 1 (1.05%) NHS
4 1 (1.05%) Self-Motivation
4 1 (1.05%) Video Conferencing
Operating Systems
1 45 (47.37%) Windows
2 19 (20.00%) Windows Server
3 17 (17.89%) Windows 10
4 15 (15.79%) Windows 7
5 10 (10.53%) Windows 8
5 10 (10.53%) Windows Server 2012
5 10 (10.53%) Windows Server 2016
6 7 (7.37%) Windows Server 2008
7 5 (5.26%) Android
8 4 (4.21%) Linux
9 3 (3.16%) Apple iOS
10 2 (2.11%) Mac OS X
10 2 (2.11%) Unix
10 2 (2.11%) Windows Server 2003
11 1 (1.05%) Mac OS
11 1 (1.05%) Windows Phone
Processes & Methodologies
1 53 (55.79%) ITIL
2 21 (22.11%) Problem-Solving
3 19 (20.00%) ITIL V3
4 16 (16.84%) ITSM
5 9 (9.47%) Incident Management
5 9 (9.47%) Service Management
6 7 (7.37%) Agile Software Development
6 7 (7.37%) Customer-Centricity
6 7 (7.37%) Service Delivery
7 6 (6.32%) Line Management
7 6 (6.32%) Mobile Device Management
8 5 (5.26%) Continuous Improvement
8 5 (5.26%) Disaster Recovery
8 5 (5.26%) Root Cause Analysis
9 4 (4.21%) Acceptance Criteria
9 4 (4.21%) Analytical Thinking
9 4 (4.21%) CRM
9 4 (4.21%) Knowledge Management
10 3 (3.16%) Document Management
10 3 (3.16%) Problem Management
Programming Languages
1 6 (6.32%) SQL
2 2 (2.11%) PowerShell
3 1 (1.05%) Delphi
3 1 (1.05%) T-SQL
Qualifications
1 5 (5.26%) ITIL Certification
1 5 (5.26%) ITIL Foundation Certificate
1 5 (5.26%) Microsoft Certification
2 2 (2.11%) Degree
3 1 (1.05%) MCDST
3 1 (1.05%) SC Cleared
3 1 (1.05%) Security Cleared
Quality Assurance & Compliance
1 21 (22.11%) SLA
2 1 (1.05%) ISO/IEC 27001
System Software
1 42 (44.21%) Active Directory
2 9 (9.47%) XenApp
3 3 (3.16%) VMware Infrastructure
4 2 (2.11%) Hyper-V
4 2 (2.11%) VMware ESXi
5 1 (1.05%) Microsoft App-V
Systems Management
1 6 (6.32%) SCCM
2 3 (3.16%) AirWatch
2 3 (3.16%) Microsoft Intune
3 2 (2.11%) Cisco CUCM
3 2 (2.11%) SCOrch
Vendors
1 36 (37.89%) Microsoft
2 19 (20.00%) Citrix
3 11 (11.58%) VMware
4 8 (8.42%) ServiceNow
5 3 (3.16%) Intapp
6 2 (2.11%) Cisco
6 2 (2.11%) McAfee
6 2 (2.11%) Sophos
7 1 (1.05%) Aderant
7 1 (1.05%) Adobe
7 1 (1.05%) Apple
7 1 (1.05%) Capita
7 1 (1.05%) Ivanti
7 1 (1.05%) Mitel
7 1 (1.05%) MobileIron
7 1 (1.05%) OpenText
7 1 (1.05%) Polycom