Period
to 16 November 2019

The median annual salary for a Service Analyst was £22,500 in advertised job vacancies in the North of England during the 6 months to 16 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North of England
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 199 203 216
Rank change year-on-year +4 +13 +22
Permanent jobs requiring a Service Analyst 267 342 348
As % of all permanent IT jobs advertised in the North of England 1.49% 1.59% 1.43%
As % of the Job Titles category 1.55% 1.65% 1.47%
Number of salaries quoted 219 261 290
North of England median annual salary £22,500 £21,000 £23,500
Median salary % change year-on-year +7.14% -10.64% +6.82%
10th Percentile £19,000 £18,000 £18,475
90th Percentile £35,700 £35,000 £42,500
England median annual salary £27,000 £26,500 £26,500
% change year-on-year +1.89% - -5.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North of England
Permanent vacancies in the North of England with a recognized job title 17,275 20,736 23,687
% of permanent IT jobs with a recognized job title 96.59% 96.54% 97.04%
Number of salaries quoted 13,826 16,857 19,405
North of England median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £26,173 £25,000 £25,000
90th Percentile £66,250 £65,000 £62,500
England median annual salary £52,419 £50,000 £50,000
% change year-on-year +4.84% - +5.26%

Service Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for Service Analyst in the North of England

Service Analyst
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North of England.

Salary trend for Service Analyst in the North of England

Service Analyst
Salary Histogram in the North of England

The salary distribution of IT jobs citing Service Analyst in the North of England over the 6 months to 16 November 2019.

Salary histogram for Service Analyst in the North of England

Service Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North of England region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +11 142 £22,500 -2.17% 28
Yorkshire -10 104 £23,000 +15.00% 17
North East +10 21 £23,000 +9.52% 7
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North of England

For the 6 months to 16 November 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Analyst in the job title.

1 140 (52.43%) Active Directory
2 135 (50.56%) Windows
3 122 (45.69%) ITIL
4 120 (44.94%) Microsoft
5 99 (37.08%) Microsoft Office
6 92 (34.46%) Office 365
7 72 (26.97%) SLA
8 66 (24.72%) Windows 10
9 62 (23.22%) Windows 7
10 46 (17.23%) Incident Management
10 46 (17.23%) Service Management
11 45 (16.85%) Citrix
12 43 (16.10%) Problem-Solving
13 38 (14.23%) LAN
13 38 (14.23%) WAN
13 38 (14.23%) Service Delivery
14 37 (13.86%) Finance
15 36 (13.48%) ITSM
16 33 (12.36%) SQL
17 31 (11.61%) Management Information System
18 26 (9.74%) MS Exchange
19 24 (8.99%) VoIP
19 24 (8.99%) ITIL Certification
19 24 (8.99%) Analytical Skills
20 21 (7.87%) Problem Management
20 21 (7.87%) Windows Server
21 19 (7.12%) Degree
21 19 (7.12%) Android
22 18 (6.74%) Apple iOS
22 18 (6.74%) Microsoft Certification

Service Analyst Skill Set
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (9.74%) MS Exchange
2 4 (1.50%) IBM Notes
3 3 (1.12%) SharePoint
4 2 (0.75%) Skype for Business
5 1 (0.37%) Exchange Server 2010
5 1 (0.37%) Exchange Server 2013
Applications
1 99 (37.08%) Microsoft Office
2 10 (3.75%) Microsoft Excel
3 3 (1.12%) Microsoft PowerPoint
4 1 (0.37%) Acrobat
Business Applications
1 6 (2.25%) assyst
2 4 (1.50%) Dynamics AX
3 2 (0.75%) Remedy ITSM
Cloud Services
1 92 (34.46%) Office 365
2 15 (5.62%) Cloud Computing
3 5 (1.87%) Azure
4 3 (1.12%) Power Platform
5 2 (0.75%) Mimecast
Communications & Networking
1 38 (14.23%) LAN
1 38 (14.23%) WAN
2 24 (8.99%) VoIP
3 11 (4.12%) DNS
4 10 (3.75%) DHCP
5 8 (3.00%) Extranet
5 8 (3.00%) Remote Desktop
6 7 (2.62%) Wireless
7 6 (2.25%) Broadband
7 6 (2.25%) TCP/IP
8 5 (1.87%) VPN
9 3 (1.12%) ADSL
9 3 (1.12%) Ethernet
9 3 (1.12%) Internet
10 2 (0.75%) DSL
10 2 (0.75%) NAS
10 2 (0.75%) SAN
10 2 (0.75%) Skype
10 2 (0.75%) WLAN
11 1 (0.37%) NetScaler
Database & Business Intelligence
1 3 (1.12%) Power BI
2 2 (0.75%) QlikView
Development Applications
1 5 (1.87%) Bugzilla
1 5 (1.87%) Cucumber
1 5 (1.87%) Git (software)
1 5 (1.87%) HP UFT
1 5 (1.87%) Jenkins
1 5 (1.87%) JIRA
1 5 (1.87%) Selenium
1 5 (1.87%) SoapUI
1 5 (1.87%) Subversion
1 5 (1.87%) TeamCity
General
1 37 (13.86%) Finance
2 14 (5.24%) Law
3 13 (4.87%) Legal
4 11 (4.12%) Retail
4 11 (4.12%) Telecoms
5 7 (2.62%) Banking
6 6 (2.25%) Public Sector
7 5 (1.87%) Automotive
7 5 (1.87%) Spanish Language
8 4 (1.50%) Housing Association
9 3 (1.12%) French Language
9 3 (1.12%) German Language
10 2 (0.75%) Billing
10 2 (0.75%) Fire and Rescue
10 2 (0.75%) Local Government
10 2 (0.75%) Police
11 1 (0.37%) Italian Language
11 1 (0.37%) Marketing
11 1 (0.37%) Portuguese Language
11 1 (0.37%) Swedish Language
Libraries, Frameworks & Software Standards
1 5 (1.87%) Gherkin
1 5 (1.87%) Web Services
2 1 (0.37%) COM
2 1 (0.37%) Middleware
Miscellaneous
1 31 (11.61%) Management Information System
2 24 (8.99%) Analytical Skills
3 15 (5.62%) Self-Motivation
4 13 (4.87%) iPhone
5 11 (4.12%) Xbox
6 7 (2.62%) Driving Licence
6 7 (2.62%) Video Conferencing
7 6 (2.25%) Blackberry
7 6 (2.25%) Data Centre
7 6 (2.25%) iPad
8 4 (1.50%) NHS
9 3 (1.12%) Life Science
10 2 (0.75%) CMDB
10 2 (0.75%) Security Operations Centre
10 2 (0.75%) Smart Meter
10 2 (0.75%) Wiki
11 1 (0.37%) Fat Client
11 1 (0.37%) Handset
11 1 (0.37%) Hybrid Cloud
11 1 (0.37%) Smartphone
Operating Systems
1 135 (50.56%) Windows
2 66 (24.72%) Windows 10
3 62 (23.22%) Windows 7
4 21 (7.87%) Windows Server
5 19 (7.12%) Android
6 18 (6.74%) Apple iOS
7 15 (5.62%) Windows Server 2003
8 14 (5.24%) Windows Server 2012
9 9 (3.37%) Windows XP
10 8 (3.00%) Windows Server 2008
11 7 (2.62%) Windows 8
12 4 (1.50%) Mac OS
13 3 (1.12%) Mac OS X
14 1 (0.37%) Linux
14 1 (0.37%) Windows Phone
Processes & Methodologies
1 122 (45.69%) ITIL
2 46 (17.23%) Incident Management
2 46 (17.23%) Service Management
3 43 (16.10%) Problem-Solving
4 38 (14.23%) Service Delivery
5 36 (13.48%) ITSM
6 21 (7.87%) Problem Management
7 18 (6.74%) Proactive Monitoring
8 14 (5.24%) Agile Software Development
8 14 (5.24%) Mobile Device Management
9 13 (4.87%) Decision-Making
10 12 (4.49%) Case Management
10 12 (4.49%) Information Security
11 11 (4.12%) Asset Management
12 10 (3.75%) Document Management
12 10 (3.75%) Security Management
12 10 (3.75%) Stakeholder Management
13 9 (3.37%) Disaster Recovery
13 9 (3.37%) Information Security Management
13 9 (3.37%) ISMS
Programming Languages
1 33 (12.36%) SQL
2 5 (1.87%) Java
3 4 (1.50%) PowerShell
4 2 (0.75%) VB
4 2 (0.75%) VBA
4 2 (0.75%) VBScript
Qualifications
1 24 (8.99%) ITIL Certification
2 19 (7.12%) Degree
3 18 (6.74%) Microsoft Certification
4 5 (1.87%) MCSA
4 5 (1.87%) MCSE
5 3 (1.12%) HNC
5 3 (1.12%) HND
6 1 (0.37%) A+ Certification
6 1 (0.37%) Computer Science Degree
6 1 (0.37%) MCDST
Quality Assurance & Compliance
1 72 (26.97%) SLA
2 7 (2.62%) QA
3 2 (0.75%) Cyber Essentials
3 2 (0.75%) ISO/IEC 27001
3 2 (0.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 140 (52.43%) Active Directory
2 9 (3.37%) Terminal Services
3 8 (3.00%) VMware Infrastructure
4 7 (2.62%) Hyper-V
4 7 (2.62%) XenApp
5 3 (1.12%) Virtual Desktop
6 1 (0.37%) BitLocker
6 1 (0.37%) Citrix Hypervisor
6 1 (0.37%) Terminal Server
6 1 (0.37%) XenDesktop
Systems Management
1 12 (4.49%) SCCM
2 3 (1.12%) Jamf Pro
3 1 (0.37%) SCOM
3 1 (0.37%) XenMobile
Vendors
1 120 (44.94%) Microsoft
2 45 (16.85%) Citrix
3 12 (4.49%) ServiceNow
4 10 (3.75%) VMware
5 8 (3.00%) Adobe
5 8 (3.00%) iManage
6 7 (2.62%) Apple
6 7 (2.62%) Sony
7 5 (1.87%) CA Agile Central
7 5 (1.87%) Mitel
7 5 (1.87%) Remedy
7 5 (1.87%) Samsung
8 4 (1.50%) Cisco
8 4 (1.50%) Lotus
9 2 (0.75%) HP
9 2 (0.75%) Tableau
9 2 (0.75%) Twitter
9 2 (0.75%) Xerox
10 1 (0.37%) SAP
10 1 (0.37%) Sun