Period
to 22 November 2017

The median annual salary for a Service Management Analyst was £40,000 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Management Analyst
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 1135 1179 1257
Rank change year-on-year +44 +78 +36
Permanent jobs requiring a Service Management Analyst 47 46 52
As % of all permanent IT jobs advertised in the UK 0.026% 0.024% 0.024%
As % of the Job Titles category 0.027% 0.025% 0.025%
Number of salaries quoted 35 39 46
UK median annual salary £40,000 £32,500 £47,500
Median salary % change year-on-year +23.08% -31.58% +58.33%
10th Percentile £31,850 £21,940 £27,938
90th Percentile £60,000 £45,000 £65,000
UK excluding London median annual salary £37,500 £32,500 £31,500
% change year-on-year +15.38% +3.17% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Service Management Analyst
Job Vacancy Trend

Job postings that featured Service Management Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management Analyst in the UK

Service Management Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management Analyst.

Salary trend for Service Management Analyst in the UK

Service Management Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Management Analyst over the 6 months to 22 November 2017.

Salary histogram for Service Management Analyst in the UK

Service Management Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management Analyst within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 45 £42,500 +30.77% 4
UK excluding London +45 39 £37,500 +15.38% 4
North of England +3 15 £37,500 +15.38% 3
North West -12 12 £37,500 +15.38% 2
South West - 12 £60,000 - 1
London -5 8 £52,500 +16.67%
Midlands +27 7 £45,000 +95.78%
West Midlands +3 7 £45,000 +95.78%
South East +35 2 £36,500 +21.67%
Yorkshire +21 2 £31,071 -
Scotland - 2 £33,250 -
East of England +7 1 £22,500 -30.77%
North East - 1 £36,000 - 1

Service Management Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Service Management Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Management Analyst in the job title.

1 35 (74.47%) Service Management
2 23 (48.94%) ITIL
3 20 (42.55%) Finance
4 16 (34.04%) SQL
4 16 (34.04%) Microsoft
5 13 (27.66%) Agile Software Development
5 13 (27.66%) Analytical Skills
6 11 (23.40%) Fintech
6 11 (23.40%) Strategic Thinking
6 11 (23.40%) Systems Analysis
6 11 (23.40%) Marketing
6 11 (23.40%) Wealth Management
6 11 (23.40%) XML
6 11 (23.40%) FTP
7 9 (19.15%) Oracle
8 8 (17.02%) SQL Server
8 8 (17.02%) MCSD
8 8 (17.02%) PRINCE2
8 8 (17.02%) Microsoft Certification
8 8 (17.02%) Computer Science
8 8 (17.02%) Web Development
8 8 (17.02%) Degree
8 8 (17.02%) MCPD
8 8 (17.02%) Open Source
8 8 (17.02%) Master's Degree
8 8 (17.02%) Computer Science Degree
8 8 (17.02%) Ticket Management
9 7 (14.89%) ServiceNow
9 7 (14.89%) ITSM
10 6 (12.77%) Service Delivery

Service Management Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) Blackberry Enterprise Server
1 2 (4.26%) Skype for Business
2 1 (2.13%) Cloud Foundry
2 1 (2.13%) JBoss
2 1 (2.13%) Tomcat
2 1 (2.13%) WebLogic
Applications
1 1 (2.13%) Microsoft Excel
Business Applications
1 1 (2.13%) Remedy ITSM
Cloud Services
1 3 (6.38%) Microsoft Azure
1 3 (6.38%) Office 365
2 1 (2.13%) Amazon AWS
2 1 (2.13%) OpenShift
2 1 (2.13%) PaaS
Communications & Networking
1 11 (23.40%) FTP
2 3 (6.38%) Unified Communications
3 2 (4.26%) Firewall
3 2 (4.26%) NetScaler
3 2 (4.26%) Skype
3 2 (4.26%) VPN
4 1 (2.13%) DHCP
4 1 (2.13%) DNS
Database & Business Intelligence
1 8 (17.02%) SQL Server
2 1 (2.13%) KDB
General
1 20 (42.55%) Finance
2 11 (23.40%) Marketing
3 6 (12.77%) Banking
4 4 (8.51%) Investment Banking
5 2 (4.26%) International Banking
6 1 (2.13%) Front Office
Libraries, Frameworks & Software Standards
1 11 (23.40%) XML
2 2 (4.26%) .NET
3 1 (2.13%) FIX Protocol
3 1 (2.13%) J2EE
3 1 (2.13%) JMS
3 1 (2.13%) Middleware
Miscellaneous
1 13 (27.66%) Analytical Skills
2 11 (23.40%) Fintech
3 8 (17.02%) Computer Science
4 2 (4.26%) Blackberry
4 2 (4.26%) Fat Client
4 2 (4.26%) iPad
4 2 (4.26%) iPhone
4 2 (4.26%) NHS
4 2 (4.26%) Reference Data
4 2 (4.26%) RSA SecurID
4 2 (4.26%) Thin Client
4 2 (4.26%) Video Conferencing
5 1 (2.13%) Data Centre
5 1 (2.13%) Fixed Income
5 1 (2.13%) Management Information System
5 1 (2.13%) Mobile Banking
5 1 (2.13%) Virtual Team
Operating Systems
1 6 (12.77%) Unix
2 4 (8.51%) Linux
2 4 (8.51%) Windows
3 2 (4.26%) Android
3 2 (4.26%) Apple iOS
3 2 (4.26%) Mac OS X
3 2 (4.26%) Windows Mobile
4 1 (2.13%) Solaris
4 1 (2.13%) Windows Server
Processes & Methodologies
1 35 (74.47%) Service Management
2 23 (48.94%) ITIL
3 13 (27.66%) Agile Software Development
4 11 (23.40%) Strategic Thinking
4 11 (23.40%) Systems Analysis
4 11 (23.40%) Wealth Management
5 8 (17.02%) Open Source
5 8 (17.02%) PRINCE2
5 8 (17.02%) Ticket Management
5 8 (17.02%) Web Development
6 7 (14.89%) ITSM
7 6 (12.77%) Change Management
7 6 (12.77%) Problem Management
7 6 (12.77%) Service Delivery
8 5 (10.64%) Incident Management
9 3 (6.38%) Coaching
9 3 (6.38%) DevOps
9 3 (6.38%) ITIL V3
9 3 (6.38%) Root Cause Analysis
9 3 (6.38%) Stakeholder Management
Programming Languages
1 16 (34.04%) SQL
2 3 (6.38%) Java
3 2 (4.26%) PowerShell
3 2 (4.26%) Python
3 2 (4.26%) VB
4 1 (2.13%) Perl
4 1 (2.13%) Shell Script
Qualifications
1 8 (17.02%) Computer Science Degree
1 8 (17.02%) Degree
1 8 (17.02%) Master's Degree
1 8 (17.02%) MCPD
1 8 (17.02%) MCSD
1 8 (17.02%) Microsoft Certification
2 1 (2.13%) ITIL Certification
2 1 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (4.26%) Sarbanes-Oxley
System Software
1 3 (6.38%) Virtual Desktop
2 2 (4.26%) Active Directory
2 2 (4.26%) VMware ESXi
2 2 (4.26%) VMware Infrastructure
2 2 (4.26%) vSphere
2 2 (4.26%) XenApp
2 2 (4.26%) XenDesktop
3 1 (2.13%) Docker
Systems Management
1 3 (6.38%) SCCM
2 2 (4.26%) Jamf Pro
2 2 (4.26%) Microsoft Intune
3 1 (2.13%) Control-M
3 1 (2.13%) ITRS Geneos
3 1 (2.13%) SCOM
3 1 (2.13%) SCOrch
3 1 (2.13%) SCSM
Vendors
1 16 (34.04%) Microsoft
2 9 (19.15%) Oracle
3 7 (14.89%) ServiceNow
4 2 (4.26%) Acronis
4 2 (4.26%) Apple
4 2 (4.26%) CheckPoint
4 2 (4.26%) Citrix
4 2 (4.26%) Dell
4 2 (4.26%) Juniper
4 2 (4.26%) MobileIron
4 2 (4.26%) Remedy
4 2 (4.26%) VMware
4 2 (4.26%) Wyse
5 1 (2.13%) ION Trading
5 1 (2.13%) Solace
5 1 (2.13%) Sybase
5 1 (2.13%) TIBCO