The first table below looks at the demand for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 450 412 477
Rank change year-on-year
-38 +65
Contract jobs requiring a 2nd Line Support Engineer 138 132 111
As % of all contract IT jobs located in the UK 0.25% 0.28% 0.18%
As % of the Job Titles category 0.27% 0.30% 0.20%
Number of daily rates quoted 41 20 29
Average daily rate £150 £150 £150
90% offered a daily rate of more than £121 £120 £100
10% offered a daily rate of more than £224 £250 £240
UK excluding London average daily rate £150 £150 £150
Number of hourly rates quoted 39 60 34
Average hourly rate £15.50 £16.13 £16.50
Average hourly rate % change year-on-year
-3.87% -2.27%
90% offered a hourly rate of more than £13.00 £12.00 £11.10
10% offered a hourly rate of more than £117.00 £21.45 £18.85
UK excluding London average hourly rate £15.00 £15.75 £15.50
% change year-on-year
-4.76% +1.61%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 18 April 2014.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 18 April 2014.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -83 128 £150 - 48
London -7 41 £180 +37.31% 10
South East -23 29 £133 -24.28% 15
East of England -27 14 £160 +18.51% 4
East Midlands -2 13 £150 - 3
North West -10 13 £120 - 4
City of London -12 10 £145 -9.37% 2
Nottinghamshire +3 9 - - 2
Hertfordshire -4 9 £160 - 2
West Midlands -7 9 - - 2
South West -32 8 £130 -9.56% 6
Surrey -7 7 £156 -10.71% 3
Hampshire +6 6 - - 3
Nottingham 0 6 - - 2
Manchester -9 6 £120 - 4
Berkshire -16 6 - - 2
Scotland -5 5 £125 -
Wales -19 4 £120 -
Kent +6 3 £135 - 1
Oxfordshire -1 3 £130 - 2
South Wales -17 3 - -
Wiltshire -17 3 £130 -23.52% 1
Bracknell - 3 - -
Gloucestershire +4 2 £130 - 1
West Sussex -2 2 - - 2
Dorset -4 2 £150 +27.65% 2
Cambridgeshire -17 2 - - 2
Buckinghamshire -21 2 - - 1
Peterborough -24 2 - -
Cheshire - 2 £120 -

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 217 (77.78%) Windows
2 134 (48.03%) Active Directory
3 113 (40.50%) Microsoft
4 111 (39.78%) Windows 7
5 98 (35.13%) MS Office
6 97 (34.77%) Windows XP
7 65 (23.30%) MS Exchange
7 65 (23.30%) MS Excel
8 52 (18.64%) Windows Server 2003
9 51 (18.28%) Windows Server 2008
10 50 (17.92%) Blackberry
11 46 (16.49%) Citrix
12 41 (14.70%) Security Cleared
13 38 (13.62%) VMware
13 38 (13.62%) ITIL
14 37 (13.26%) SC Cleared
15 31 (11.11%) Exchange Server 2010
16 30 (10.75%) TCP/IP
16 30 (10.75%) Cisco
17 27 (9.68%) LAN
17 27 (9.68%) HP
17 27 (9.68%) IBM Notes
17 27 (9.68%) Lotus
17 27 (9.68%) SCCM
18 26 (9.32%) Incident Management
19 24 (8.60%) VMware Infrastructure
19 24 (8.60%) Microsoft Certification
20 23 (8.24%) Exchange Server 2003
21 22 (7.89%) Finance
21 22 (7.89%) DNS

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 65 (23.30%) MS Exchange
2 31 (11.11%) Exchange Server 2010
3 27 (9.68%) IBM Notes
4 23 (8.24%) Exchange Server 2003
5 14 (5.02%) Exchange Server 2007
6 11 (3.94%) Blackberry Enterprise Server
7 7 (2.51%) SharePoint
8 4 (1.43%) Lync
9 2 (0.72%) Lotus Domino
9 2 (0.72%) Live Communications Server
9 2 (0.72%) SharePoint 2010
9 2 (0.72%) Exchange Server 2013
10 1 (0.36%) WorkSite
10 1 (0.36%) WordPress
10 1 (0.36%) BizTalk Server
10 1 (0.36%) IIS
Applications
1 98 (35.13%) MS Office
2 65 (23.30%) MS Excel
3 7 (2.51%) MS Project
3 7 (2.51%) MS Visio
4 6 (2.15%) Acrobat
5 4 (1.43%) MS PowerPoint
6 2 (0.72%) Photoshop
6 2 (0.72%) InDesign
Business Applications
1 5 (1.79%) Eikon
2 2 (0.72%) assyst
3 1 (0.36%) Cerner Millennium
Cloud Services
1 9 (3.23%) Office 365
Communications & Networking
1 30 (10.75%) TCP/IP
2 27 (9.68%) LAN
3 22 (7.89%) DNS
4 20 (7.17%) VPN
5 14 (5.02%) DHCP
6 13 (4.66%) WAN
7 12 (4.30%) Firewall
8 11 (3.94%) Wireless
8 11 (3.94%) SAN
9 7 (2.51%) Internet
9 7 (2.51%) VoIP
10 3 (1.08%) Fibre Channel
10 3 (1.08%) 3G
10 3 (1.08%) SMS
10 3 (1.08%) Ethernet
11 2 (0.72%) Broadband
11 2 (0.72%) ADSL
11 2 (0.72%) Cisco IOS
12 1 (0.36%) Unified Communications
12 1 (0.36%) VLAN
Database & Business Intelligence
1 10 (3.58%) SQL Server
2 4 (1.43%) SQL Server 2008
2 4 (1.43%) SQL Server 2005
3 3 (1.08%) SQL Server 2012
4 2 (0.72%) Oracle ODI
5 1 (0.36%) SQL Server 2000
5 1 (0.36%) Oracle Reports
Development Applications
1 2 (0.72%) Team Foundation Server
2 1 (0.36%) Apache Continuum
2 1 (0.36%) JIRA
General
1 22 (7.89%) Finance
2 12 (4.30%) Retail
3 8 (2.87%) Banking
4 7 (2.51%) Financial Institution
5 3 (1.08%) Telecoms
6 2 (0.72%) Back Office
6 2 (0.72%) Law
6 2 (0.72%) Legal
7 1 (0.36%) Investment Banking
7 1 (0.36%) Local Government
7 1 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.43%) OLE
2 1 (0.36%) MSMQ
2 1 (0.36%) J2EE
Miscellaneous
1 50 (17.92%) Blackberry
2 11 (3.94%) NHS
3 8 (2.87%) Thin Client
3 8 (2.87%) Fat Client
4 6 (2.15%) Client/Server
5 5 (1.79%) Video Conferencing
6 3 (1.08%) iPad
6 3 (1.08%) iPhone
6 3 (1.08%) Clustering
6 3 (1.08%) EPoS
7 2 (0.72%) Chip and PIN
7 2 (0.72%) CLARiiON
7 2 (0.72%) Replication
7 2 (0.72%) Symmetrix DMX
7 2 (0.72%) PDA
7 2 (0.72%) Enterprise Software
7 2 (0.72%) Mobile Computing
8 1 (0.36%) Online Gambling
8 1 (0.36%) Celerra
8 1 (0.36%) CMDB
Operating Systems
1 217 (77.78%) Windows
2 111 (39.78%) Windows 7
3 97 (34.77%) Windows XP
4 52 (18.64%) Windows Server 2003
5 51 (18.28%) Windows Server 2008
6 19 (6.81%) Windows 2000
7 17 (6.09%) Windows Vista
8 15 (5.38%) Windows 8
9 13 (4.66%) Windows Server 2012
10 7 (2.51%) UNIX
10 7 (2.51%) Linux
11 6 (2.15%) NetWare
12 4 (1.43%) Windows NT
12 4 (1.43%) Red Hat Enterprise Linux
13 3 (1.08%) Windows 2000 Server
13 3 (1.08%) Android
14 2 (0.72%) HPUX
14 2 (0.72%) Mac OS X
15 1 (0.36%) Mac OS
15 1 (0.36%) Solaris
Processes & Methodologies
1 38 (13.62%) ITIL
2 26 (9.32%) Incident Management
3 20 (7.17%) Service Management
4 17 (6.09%) Change Management
5 14 (5.02%) Project Management
5 14 (5.02%) Configuration Management
6 6 (2.15%) Migration
6 6 (2.15%) Software Deployment
7 5 (1.79%) Time Management
8 4 (1.43%) Release Management
8 4 (1.43%) Continuous Improvement
8 4 (1.43%) Software Distribution
9 3 (1.08%) ITIL V3
10 2 (0.72%) CRM
10 2 (0.72%) BCP
10 2 (0.72%) Asset Management
10 2 (0.72%) High Availability
10 2 (0.72%) Capacity Management
11 1 (0.36%) Performance Monitoring
11 1 (0.36%) Email Migration
Programming Languages
1 13 (4.66%) SQL
2 4 (1.43%) C
3 2 (0.72%) Perl
3 2 (0.72%) VB
3 2 (0.72%) PowerShell
3 2 (0.72%) Korn
3 2 (0.72%) Bourne shell
4 1 (0.36%) Java
4 1 (0.36%) VBScript
Qualifications
1 41 (14.70%) Security Cleared
2 37 (13.26%) SC Cleared
3 24 (8.60%) Microsoft Certification
4 14 (5.02%) MCSE
4 14 (5.02%) MCP
5 12 (4.30%) MCSA
5 12 (4.30%) MCITP
6 9 (3.23%) MCDST
7 8 (2.87%) MCTS
8 6 (2.15%) CCNA
8 6 (2.15%) Cisco Certification
9 5 (1.79%) Network+ Certification
9 5 (1.79%) A+ Certification
10 4 (1.43%) ITIL Certification
10 4 (1.43%) DV Cleared
11 2 (0.72%) Check Point Certification
11 2 (0.72%) Degree
12 1 (0.36%) CCENT
12 1 (0.36%) VMware Certified Professional (VCP)
12 1 (0.36%) ACSA
Quality Assurance & Compliance
1 13 (4.66%) SLA
2 2 (0.72%) QA
3 1 (0.36%) ISO/IEC 27001
System Software
1 134 (48.03%) Active Directory
2 24 (8.60%) VMware Infrastructure
3 6 (2.15%) Hyper-V
3 6 (2.15%) XenApp
4 5 (1.79%) vSphere
5 2 (0.72%) NFS
5 2 (0.72%) MetaFrame
5 2 (0.72%) VMware Workstation
6 1 (0.36%) VMware Server
6 1 (0.36%) XenServer
6 1 (0.36%) ProxySG
6 1 (0.36%) VMware ESX
6 1 (0.36%) Terminal Server
6 1 (0.36%) Terminal Services
Systems Management
1 27 (9.68%) SCCM
2 5 (1.79%) Backup Exec
3 4 (1.43%) OpenView Configuration Management
3 4 (1.43%) ServiceCenter
4 3 (1.08%) Norton AntiVirus
5 2 (0.72%) Systems Management Server (SMS)
5 2 (0.72%) NetBackup
6 1 (0.36%) Cisco CUCM
6 1 (0.36%) HP SIM
6 1 (0.36%) WSUS
6 1 (0.36%) Veritas Storage Foundation
6 1 (0.36%) EMC NetWorker
6 1 (0.36%) Plesk
6 1 (0.36%) Unicenter
6 1 (0.36%) Legato
6 1 (0.36%) MIMEsweeper
Vendors
1 113 (40.50%) Microsoft
2 46 (16.49%) Citrix
3 38 (13.62%) VMware
4 30 (10.75%) Cisco
5 27 (9.68%) HP
5 27 (9.68%) Lotus
6 17 (6.09%) Apple
7 12 (4.30%) Dell
8 9 (3.23%) Adobe
9 8 (2.87%) Symantec
10 5 (1.79%) Wyse
10 5 (1.79%) Veritas
10 5 (1.79%) Reuters
10 5 (1.79%) Bloomberg
10 5 (1.79%) Sophos
10 5 (1.79%) Fidessa
11 4 (1.43%) EMC
11 4 (1.43%) Avaya
11 4 (1.43%) Oracle
11 4 (1.43%) McAfee
City, London
Capita Resourcing - IT Resourcing
Rate: £200 - £250 per day
Posted: Yesterday
London
Marcus Donald People
Rate: £120 to £150 per day
Posted: Yesterday
Nottingham, Nottinghamshire
Access Computer Consulting Plc
Posted: Yesterday
Crawley
Hays IT - Uk Posting account
Rate: £15.00 - £16.00 per hour
Posted: 3 days ago
London
Connectus
Rate: £180 per day
Posted: 4 days ago
Berkshire
Roc Search
Posted: 4 days ago
Guildford, Surrey
Austin Fraser
Rate: £180 - £200 per day
Posted: 4 days ago
Bath
Computer Futures
Rate: £150 - £250 per day
Posted: 8 days ago
Dorchester
Computer Futures
Posted: 9 days ago
Hertfordshire
Austin Fraser Limited
Rate: £160 - £180 per day
Posted: 14 days ago
Portsmouth
Austin Fraser Limited
Rate: £170 - £200 per day
Posted: 14 days ago
Bournemouth, Dorset
Allied Worldwide
Rate: Unspecified
Posted: 18 days ago
Surrey
Premier Group
Posted: 25 days ago
Redhill
Premier Group
Rate: £100 - £130 per day
Posted: 26 days ago