The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 477 449 451
Rank change year-on-year
-28 +2
Contract jobs requiring a 2nd Line Support Engineer 145 135 143
As % of all contract IT jobs located in the UK 0.25% 0.26% 0.24%
As % of the Job Titles category 0.28% 0.28% 0.26%
Number of daily rates quoted 54 41 27
Average daily rate
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of your Daily Rate
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£188 £137 £143
Average daily rate % change year-on-year
+36.86% -3.85%
90% offered a daily rate of more than £135 £100 £102
10% offered a daily rate of more than £293 £225 £218
UK excluding London average daily rate £200 £130 £145
% change year-on-year
+53.84% -10.34%
Number of hourly rates quoted 38 46 44
Average hourly rate £14.75 £16.00 £15.50
Average hourly rate % change year-on-year
-7.81% +3.22%
90% offered a hourly rate of more than £11.60 £11.25 £11.00
10% offered a hourly rate of more than £19.30 £20.00 £21.75
UK excluding London average hourly rate £15.00 £15.50 £15.13
% change year-on-year
-3.22% +2.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52334 49033 54752
As % of all contract IT jobs located in the UK 91.28% 92.74% 92.88%
Number of daily rates quoted 31946 29302 30708
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £230
10% offered a daily rate of more than £550 £575 £550
UK excluding London average daily rate £355 £350 £340
% change year-on-year
+1.42% +2.94%
Number of hourly rates quoted 2035 2098 2640
Average hourly rate £16.84 £17.00 £18.50
Average hourly rate % change year-on-year
-0.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 15 September 2014.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 15 September 2014.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 128 £195 +42.33% 38
London +10 46 £179 +16.44% 11
South East -24 35 £241 +70.31% 12
Berkshire +3 14 £300 +84.33% 4
West Midlands -10 13 £238 +5.55% 2
South West -23 13 £200 - 8
City of London +21 10 £179 +11.71% 2
East of England -30 9 £160 +8.47%
Reading - 9 £300 -
West Sussex +6 7 £128 -
Docklands, London - 7 £135 -
Surrey +7 6 - - 2
Yorkshire +7 6 £185 +64.44% 1
Hertfordshire -16 6 £160 -
Bracknell +2 5 £255 +80.21% 2
Devon - 5 £200 -
Oxfordshire -10 4 - -
Hampshire -17 4 £235 - 2
Warwickshire - 4 - -
Crawley - 4 - -
Sheffield +11 3 - -
Leeds +10 3 £185 +68.18%
South Yorkshire +6 3 - - 1
West Yorkshire +3 3 £185 +85.00%
East Midlands +1 3 £88 -29.60% 3
Staffordshire - 3 - -
Nottinghamshire - 3 £88 - 2
Nottingham - 3 £88 - 2
Dudley - 3 - -
Cambridgeshire -7 2 £115 -22.03%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 15 September 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 233 (82.92%) Windows
2 132 (46.98%) Active Directory
3 126 (44.84%) Microsoft
4 120 (42.70%) Windows 7
5 117 (41.64%) MS Office
6 98 (34.88%) Windows XP
7 67 (23.84%) Windows Server 2008
8 61 (21.71%) Windows Server 2003
9 60 (21.35%) ITIL
10 54 (19.22%) Blackberry
11 51 (18.15%) MS Exchange
12 49 (17.44%) Cisco
13 41 (14.59%) MS Excel
14 37 (13.17%) VMware
14 37 (13.17%) Citrix
15 32 (11.39%) LAN
16 30 (10.68%) SLA
17 29 (10.32%) TCP/IP
18 27 (9.61%) Firewall
18 27 (9.61%) Exchange Server 2010
19 26 (9.25%) Security Cleared
19 26 (9.25%) Lotus
19 26 (9.25%) HP
19 26 (9.25%) IBM Notes
19 26 (9.25%) MCP
20 24 (8.54%) WAN
21 23 (8.19%) Symantec
22 21 (7.47%) Internet
22 21 (7.47%) Linux
23 20 (7.12%) Incident Management

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 15 September 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (18.15%) MS Exchange
2 27 (9.61%) Exchange Server 2010
3 26 (9.25%) IBM Notes
4 14 (4.98%) Exchange Server 2003
5 12 (4.27%) Exchange Server 2007
6 8 (2.85%) Blackberry Enterprise Server
7 7 (2.49%) SharePoint
8 5 (1.78%) Lync
9 3 (1.07%) SharePoint 2010
9 3 (1.07%) SharePoint 2013
9 3 (1.07%) Apache
10 1 (0.36%) Lotus Domino
10 1 (0.36%) Exchange Server 2000
10 1 (0.36%) WorkSite
10 1 (0.36%) Exchange Server 2013
Applications
1 117 (41.64%) MS Office
2 41 (14.59%) MS Excel
3 6 (2.14%) MS Visio
3 6 (2.14%) Acrobat
3 6 (2.14%) MS Project
4 5 (1.78%) MS PowerPoint
Business Applications
1 4 (1.42%) Eikon
2 3 (1.07%) Cerner Millennium
3 2 (0.71%) assyst
Cloud Services
1 8 (2.85%) Office 365
Communications & Networking
1 32 (11.39%) LAN
2 29 (10.32%) TCP/IP
3 27 (9.61%) Firewall
4 24 (8.54%) WAN
5 21 (7.47%) Internet
6 18 (6.41%) DNS
7 16 (5.69%) VPN
7 16 (5.69%) VoIP
8 12 (4.27%) DHCP
9 8 (2.85%) Wireless
10 7 (2.49%) SAN
10 7 (2.49%) 3G
10 7 (2.49%) Cisco IOS
11 5 (1.78%) BIG-IP
11 5 (1.78%) Cisco Nexus
11 5 (1.78%) NetScreen
12 4 (1.42%) Wi-Fi
12 4 (1.42%) ADSL
13 3 (1.07%) Broadband
14 2 (0.71%) SMS
Database & Business Intelligence
1 4 (1.42%) SQL Server
2 3 (1.07%) MySQL
3 2 (0.71%) Oracle ODI
4 1 (0.36%) Oracle Reports
4 1 (0.36%) DTS
Development Applications
1 4 (1.42%) JIRA
1 4 (1.42%) Team Foundation Server
2 1 (0.36%) Trac
2 1 (0.36%) Subversion
General
1 18 (6.41%) Finance
2 7 (2.49%) Banking
3 5 (1.78%) Retail
3 5 (1.78%) Financial Institution
4 2 (0.71%) Publishing
4 2 (0.71%) Investment Banking
4 2 (0.71%) Telecoms
5 1 (0.36%) Local Government
5 1 (0.36%) German Language
5 1 (0.36%) Military
5 1 (0.36%) Back Office
5 1 (0.36%) Aerospace
5 1 (0.36%) Law
5 1 (0.36%) Advertising
Libraries, Frameworks & Software Standards
1 5 (1.78%) CSS
2 3 (1.07%) HTML
3 1 (0.36%) J2EE
3 1 (0.36%) MSMQ
3 1 (0.36%) Android SDK
Miscellaneous
1 54 (19.22%) Blackberry
2 11 (3.91%) Analytical Skills
3 10 (3.56%) iPad
3 10 (3.56%) iPhone
4 6 (2.14%) NHS
5 5 (1.78%) Hedge funds
6 3 (1.07%) Video Conferencing
6 3 (1.07%) Client/Server
6 3 (1.07%) Interactive TV
7 2 (0.71%) EPoS
8 1 (0.36%) Chip and PIN
8 1 (0.36%) Thin Client
8 1 (0.36%) PDA
8 1 (0.36%) CMDB
8 1 (0.36%) Fat Client
8 1 (0.36%) EqualLogic
8 1 (0.36%) Handset
Operating Systems
1 233 (82.92%) Windows
2 120 (42.70%) Windows 7
3 98 (34.88%) Windows XP
4 67 (23.84%) Windows Server 2008
5 61 (21.71%) Windows Server 2003
6 21 (7.47%) Linux
7 19 (6.76%) Windows Server 2012
8 15 (5.34%) Mac OS X
8 15 (5.34%) Windows Vista
9 14 (4.98%) Windows 8
10 12 (4.27%) Windows 2000
11 11 (3.91%) Mac OS
12 10 (3.56%) Android
13 5 (1.78%) UNIX
14 4 (1.42%) Apple iOS
15 3 (1.07%) Windows 2000 Server
15 3 (1.07%) CentOS
15 3 (1.07%) Ubuntu
16 1 (0.36%) AIX
16 1 (0.36%) Windows Phone
Processes & Methodologies
1 60 (21.35%) ITIL
2 20 (7.12%) Incident Management
3 9 (3.20%) Migration
4 8 (2.85%) Service Management
5 7 (2.49%) Asset Management
5 7 (2.49%) Change Management
5 7 (2.49%) Software Deployment
6 6 (2.14%) Network Management
6 6 (2.14%) ITIL V3
6 6 (2.14%) Service Delivery
7 4 (1.42%) BCP
7 4 (1.42%) Problem Management
7 4 (1.42%) Release Management
8 3 (1.07%) Software Distribution
8 3 (1.07%) Line Management
8 3 (1.07%) Coaching
8 3 (1.07%) Security Management
9 2 (0.71%) Workflow
9 2 (0.71%) Knowledge Management
9 2 (0.71%) CRM
Programming Languages
1 15 (5.34%) C
2 10 (3.56%) SQL
3 3 (1.07%) Python
3 3 (1.07%) Perl
3 3 (1.07%) PHP
4 2 (0.71%) Java
4 2 (0.71%) PowerShell
Qualifications
1 26 (9.25%) MCP
1 26 (9.25%) Security Cleared
2 18 (6.41%) SC Cleared
3 12 (4.27%) Microsoft Certification
4 9 (3.20%) MCSE
4 9 (3.20%) Cisco Certification
4 9 (3.20%) DV Cleared
5 6 (2.14%) MCSA
6 5 (1.78%) A+ Certification
6 5 (1.78%) ITIL Certification
7 4 (1.42%) MCITP
7 4 (1.42%) CCNA
8 3 (1.07%) MOS
8 3 (1.07%) ITIL Foundation Certificate
8 3 (1.07%) MCTS
9 2 (0.71%) Network+ Certification
9 2 (0.71%) Degree
9 2 (0.71%) MCDST
9 2 (0.71%) Check Point Certification
10 1 (0.36%) HNC
Quality Assurance & Compliance
1 30 (10.68%) SLA
2 2 (0.71%) QA
System Software
1 132 (46.98%) Active Directory
2 18 (6.41%) VMware Infrastructure
3 6 (2.14%) XenApp
4 4 (1.42%) Hyper-V
5 3 (1.07%) vSphere
5 3 (1.07%) VMware ESXi
5 3 (1.07%) VMware Server
6 2 (0.71%) Terminal Services
7 1 (0.36%) VMware ESX
7 1 (0.36%) VMware Workstation
7 1 (0.36%) Microsoft App-V
7 1 (0.36%) MetaFrame
Systems Management
1 20 (7.12%) SCCM
2 8 (2.85%) Backup Exec
3 7 (2.49%) Norton AntiVirus
4 4 (1.42%) OpenView Configuration Management
4 4 (1.42%) Nagios
5 3 (1.07%) MIMEsweeper
5 3 (1.07%) Zenoss
5 3 (1.07%) HP SIM
5 3 (1.07%) Symantec Enterprise Vault
6 2 (0.71%) NetBackup
6 2 (0.71%) Systems Management Server (SMS)
7 1 (0.36%) Netcool
7 1 (0.36%) WSUS
7 1 (0.36%) Opsview
7 1 (0.36%) Unicenter
7 1 (0.36%) Cisco CUCM
7 1 (0.36%) SCOM
7 1 (0.36%) Cacti
Vendors
1 126 (44.84%) Microsoft
2 49 (17.44%) Cisco
3 37 (13.17%) Citrix
3 37 (13.17%) VMware
4 26 (9.25%) Lotus
4 26 (9.25%) HP
5 23 (8.19%) Symantec
6 9 (3.20%) Apple
7 8 (2.85%) Dell
7 8 (2.85%) CheckPoint
7 8 (2.85%) Altiris
8 7 (2.49%) Remedy
8 7 (2.49%) Sophos
8 7 (2.49%) Adobe
9 6 (2.14%) Avaya
9 6 (2.14%) Bloomberg
10 5 (1.78%) Oracle
10 5 (1.78%) Reuters
10 5 (1.78%) McAfee
10 5 (1.78%) BMC
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