The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 458 460 475
Rank change year-on-year
+2 +15
Contract jobs requiring a 2nd Line Support Engineer 166 140 118
As % of all contract IT jobs located in the UK 0.29% 0.25% 0.22%
As % of the Job Titles category 0.31% 0.27% 0.24%
Number of daily rates quoted 80 50 32
Average daily rate
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of your Daily Rate
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£173 £175 £137
Average daily rate % change year-on-year
-1.42% +27.73%
90% offered a daily rate of more than £115 £134 £101
10% offered a daily rate of more than £230 £245 £211
UK excluding London average daily rate £175 £178 £135
% change year-on-year
-1.40% +31.48%
Number of hourly rates quoted 47 36 42
Average hourly rate £16.00 £14.75 £16.00
Average hourly rate % change year-on-year
+8.47% -7.81%
90% offered a hourly rate of more than £12.10 £10.25 £12.30
10% offered a hourly rate of more than £21.55 £19.00 £20.45
UK excluding London average hourly rate £17.50 £14.00 £16.00
% change year-on-year
+25.00% -12.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53327 52003 49532
As % of all contract IT jobs located in the UK 92.78% 92.33% 92.79%
Number of daily rates quoted 33998 31446 29411
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £233
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1974 1998 2145
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 August 2015.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 August 2015.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 150 £171 -2.14% 45
South East -5 43 £203 -10.49% 12
London +8 38 £165 -2.94% 12
North West -3 24 £210 - 7
Manchester -1 16 £254 - 2
South West -3 15 £155 -22.50% 3
Scotland +3 12 £200 +23.07% 1
Hampshire +2 11 £170 -26.08% 4
Oxfordshire -11 10 £230 - 1
Berkshire +7 9 £173 -42.50% 1
Tyne and Wear -19 8 £195 -4.87% 1
North East -19 8 £195 -4.87% 1
Newcastle upon Tyne -21 8 £195 -4.87% 1
Yorkshire -26 8 £128 -31.08% 2
Liverpool - 7 £200 - 2
Merseyside - 7 £200 - 2
Lanarkshire - 7 - -
East of England -3 6 £120 -25.00% 5
Reading -9 6 - - 1
West Sussex -15 6 £175 +15.70% 1
East Midlands -9 5 £110 -33.33% 2
West Yorkshire -24 5 £128 -31.08% 2
Portsmouth +1 4 - -
Devon -2 4 £155 -22.50%
City of London -3 4 £195 +11.42% 2
North Lanarkshire -7 4 - -
Buckinghamshire - 4 - - 1
Leicester +5 3 £110 -
Hertfordshire +4 3 - - 3
Bristol +3 3 £190 +68.88% 1

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 27 August 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 282 (82.46%) Windows
2 200 (58.48%) Active Directory
3 176 (51.46%) Microsoft
4 163 (47.66%) Windows 7
5 105 (30.70%) MS Office
6 89 (26.02%) VMware
7 79 (23.10%) Windows XP
8 77 (22.51%) ITIL
8 77 (22.51%) MS Exchange
9 75 (21.93%) Windows Server 2008
10 69 (20.18%) Windows Server 2003
11 61 (17.84%) MS Excel
12 60 (17.54%) Citrix
13 53 (15.50%) Microsoft Certification
14 45 (13.16%) Security Cleared
14 45 (13.16%) SLA
15 40 (11.70%) VMware Infrastructure
16 39 (11.40%) HP
17 37 (10.82%) MCSE
18 35 (10.23%) Symantec
18 35 (10.23%) Windows 8
19 34 (9.94%) Windows Server 2012
20 30 (8.77%) DHCP
21 27 (7.89%) DNS
21 27 (7.89%) Exchange Server 2010
22 26 (7.60%) SCCM
23 25 (7.31%) SC Cleared
23 25 (7.31%) Cisco
23 25 (7.31%) Cisco Certification
24 24 (7.02%) MCP

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 27 August 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (22.51%) MS Exchange
2 27 (7.89%) Exchange Server 2010
3 19 (5.56%) Exchange Server 2007
4 16 (4.68%) Lync
5 9 (2.63%) Exchange Server 2013
5 9 (2.63%) SharePoint
6 5 (1.46%) IBM Notes
7 4 (1.17%) Exchange Server 2003
8 3 (0.88%) SharePoint 2013
9 2 (0.58%) Office Communications Server
9 2 (0.58%) IIS
9 2 (0.58%) Blackberry Enterprise Server
10 1 (0.29%) TPMS
10 1 (0.29%) Lotus Domino
10 1 (0.29%) SharePoint 2010
Applications
1 105 (30.70%) MS Office
2 61 (17.84%) MS Excel
3 15 (4.39%) MS Visio
4 4 (1.17%) MS PowerPoint
5 1 (0.29%) Adobe Creative Suite
5 1 (0.29%) MS Project
5 1 (0.29%) AutoCAD
Business Applications
1 1 (0.29%) SAP Oil and Gas
1 1 (0.29%) SAP Business One
1 1 (0.29%) Remedy ITSM
1 1 (0.29%) Eikon
Cloud Services
1 23 (6.73%) Office 365
2 1 (0.29%) Google Cloud Platform
2 1 (0.29%) Azure Active Directory
2 1 (0.29%) Microsoft Azure
2 1 (0.29%) SaaS
2 1 (0.29%) Google Apps
Communications & Networking
1 30 (8.77%) DHCP
2 27 (7.89%) DNS
3 18 (5.26%) LAN
4 17 (4.97%) TCP/IP
5 16 (4.68%) SAN
6 15 (4.39%) VoIP
6 15 (4.39%) Firewall
7 12 (3.51%) WAN
8 11 (3.22%) VPN
9 10 (2.92%) Internet
10 9 (2.63%) 3G
11 7 (2.05%) IP Telephony
12 6 (1.75%) HSPA
12 6 (1.75%) LTE
12 6 (1.75%) NAS
12 6 (1.75%) Wireless
12 6 (1.75%) 2G
12 6 (1.75%) GPRS
12 6 (1.75%) GSM
12 6 (1.75%) UMTS
Database & Business Intelligence
1 12 (3.51%) SQL Server
2 2 (0.58%) DTS
2 2 (0.58%) SQL Server 2005
2 2 (0.58%) SQL Server 2008
3 1 (0.29%) SQL Server Integration Services
3 1 (0.29%) SQL Server Reporting Services
3 1 (0.29%) MS Access
Development Applications
1 2 (0.58%) MSI
1 2 (0.58%) JIRA
General
1 16 (4.68%) Finance
2 9 (2.63%) Telecoms
2 9 (2.63%) French Language
3 7 (2.05%) Retail
4 6 (1.75%) Law
4 6 (1.75%) Legal
5 5 (1.46%) Banking
5 5 (1.46%) German Language
6 1 (0.29%) Japanese Language
6 1 (0.29%) Multimedia
6 1 (0.29%) Retail Banking
6 1 (0.29%) Marketing
6 1 (0.29%) Pharmaceutical
6 1 (0.29%) Back Office
6 1 (0.29%) Electronics
6 1 (0.29%) Manufacturing
6 1 (0.29%) Games
Libraries, Frameworks & Software Standards
1 2 (0.58%) COM
2 1 (0.29%) Application Packaging
2 1 (0.29%) Software Packaging
2 1 (0.29%) HTML
2 1 (0.29%) .NET
Miscellaneous
1 24 (7.02%) Blackberry
2 18 (5.26%) Data Centre
3 16 (4.68%) Client/Server
3 16 (4.68%) NHS
4 12 (3.51%) Analytical Skills
5 11 (3.22%) iPad
6 10 (2.92%) Video Conferencing
7 9 (2.63%) Clustering
8 8 (2.34%) iPhone
9 6 (1.75%) Management Information System
10 5 (1.46%) Replication
11 4 (1.17%) Thin Client
11 4 (1.17%) Fat Client
12 3 (0.88%) EPoS
12 3 (0.88%) Handset
12 3 (0.88%) Computer Science
13 2 (0.58%) Freedom of Information
13 2 (0.58%) BYOD
14 1 (0.29%) Smartphone
14 1 (0.29%) PDA
Operating Systems
1 282 (82.46%) Windows
2 163 (47.66%) Windows 7
3 79 (23.10%) Windows XP
4 75 (21.93%) Windows Server 2008
5 69 (20.18%) Windows Server 2003
6 35 (10.23%) Windows 8
7 34 (9.94%) Windows Server 2012
8 12 (3.51%) Linux
9 9 (2.63%) Android
10 8 (2.34%) Windows 2000
11 7 (2.05%) UNIX
12 6 (1.75%) Windows Vista
13 5 (1.46%) Windows 2000 Server
14 3 (0.88%) Ubuntu
14 3 (0.88%) Mac OS
15 2 (0.58%) CentOS
15 2 (0.58%) Apple iOS
15 2 (0.58%) AIX
15 2 (0.58%) Mac OS X
16 1 (0.29%) Debian
Processes & Methodologies
1 77 (22.51%) ITIL
2 16 (4.68%) Incident Management
3 15 (4.39%) Configuration Management
4 12 (3.51%) Service Delivery
4 12 (3.51%) Migration
5 10 (2.92%) Change Management
5 10 (2.92%) Problem Management
6 7 (2.05%) Service Management
6 7 (2.05%) Software Delivery
7 6 (1.75%) Fault Management
7 6 (1.75%) Network Architecture
7 6 (1.75%) Software Distribution
7 6 (1.75%) Asset Management
8 5 (1.46%) Security Management
8 5 (1.46%) CRM
9 4 (1.17%) Disaster Recovery
9 4 (1.17%) ITIL V3
9 4 (1.17%) Time Management
9 4 (1.17%) Data Protection
9 4 (1.17%) Customer Engagement
Programming Languages
1 20 (5.85%) SQL
2 4 (1.17%) PowerShell
3 2 (0.58%) Python
4 1 (0.29%) Shell Script
4 1 (0.29%) VBA
4 1 (0.29%) C#
Qualifications
1 53 (15.50%) Microsoft Certification
2 45 (13.16%) Security Cleared
3 37 (10.82%) MCSE
4 25 (7.31%) Cisco Certification
4 25 (7.31%) SC Cleared
5 24 (7.02%) MCP
6 23 (6.73%) CCNA
7 18 (5.26%) DV Cleared
8 12 (3.51%) MCITP
9 11 (3.22%) Degree
9 11 (3.22%) MCSA
10 10 (2.92%) ITIL Certification
11 7 (2.05%) Network+ Certification
11 7 (2.05%) A+ Certification
12 6 (1.75%) VMware Certified Professional (VCP)
12 6 (1.75%) MCTS
13 4 (1.17%) ACSA
13 4 (1.17%) CCENT
13 4 (1.17%) CCNP
14 3 (0.88%) MCDST
Quality Assurance & Compliance
1 45 (13.16%) SLA
2 1 (0.29%) ISO/IEC 27001
2 1 (0.29%) QA
2 1 (0.29%) Data Quality
2 1 (0.29%) ISO 9000
System Software
1 200 (58.48%) Active Directory
2 40 (11.70%) VMware Infrastructure
3 12 (3.51%) XenApp
3 12 (3.51%) vSphere
4 11 (3.22%) Hyper-V
5 5 (1.46%) Terminal Services
5 5 (1.46%) VMware ESX
6 4 (1.17%) VMware Server
7 2 (0.58%) Microsoft App-V
7 2 (0.58%) Citrix Presentation Server
7 2 (0.58%) XenDesktop
8 1 (0.29%) DFS Replication
8 1 (0.29%) Forefront TMG
8 1 (0.29%) VMware ESXi
8 1 (0.29%) Samba
8 1 (0.29%) NFS
Systems Management
1 26 (7.60%) SCCM
2 18 (5.26%) Backup Exec
3 17 (4.97%) Norton AntiVirus
4 4 (1.17%) WSUS
4 4 (1.17%) Systems Management Server (SMS)
4 4 (1.17%) OpenView Configuration Management
4 4 (1.17%) McAfee ePO
5 3 (0.88%) Cisco UCCE
5 3 (0.88%) DameWare
5 3 (0.88%) Cisco IPCC
6 2 (0.58%) NetBackup
6 2 (0.58%) Unicenter
6 2 (0.58%) AirWatch
7 1 (0.29%) SCOM
7 1 (0.29%) SolarWinds Orion
7 1 (0.29%) Cisco CUCM
7 1 (0.29%) Forefront Identity Manager
7 1 (0.29%) Casper Suite
Vendors
1 176 (51.46%) Microsoft
2 89 (26.02%) VMware
3 60 (17.54%) Citrix
4 39 (11.40%) HP
5 35 (10.23%) Symantec
6 25 (7.31%) Cisco
7 20 (5.85%) Apple
8 16 (4.68%) Remedy
9 14 (4.09%) Dell
10 11 (3.22%) McAfee
11 9 (2.63%) Adobe
12 6 (1.75%) Oracle
12 6 (1.75%) CheckPoint
12 6 (1.75%) Amdocs
13 5 (1.46%) Avaya
13 5 (1.46%) Lotus
14 4 (1.17%) EMC
15 3 (0.88%) SAP
15 3 (0.88%) IBM
15 3 (0.88%) CA
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