The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 468 466 461
Rank change year-on-year
-2 -5
Contract jobs requiring a 2nd Line Support Engineer 149 124 138
As % of all contract IT jobs located in the UK 0.26% 0.24% 0.24%
As % of the Job Titles category 0.29% 0.25% 0.26%
Number of daily rates quoted 58 39 22
Average daily rate
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of your Daily Rate
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£184 £160 £132
Average daily rate % change year-on-year
+14.84% +21.67%
90% offered a daily rate of more than £133 £98 £101
10% offered a daily rate of more than £283 £225 £211
UK excluding London average daily rate £200 £160 £129
% change year-on-year
+25.00% +24.03%
Number of hourly rates quoted 40 40 47
Average hourly rate £14.50 £15.50 £14.50
Average hourly rate % change year-on-year
-6.45% +6.89%
90% offered a hourly rate of more than £12.50 £11.51 £11.00
10% offered a hourly rate of more than £19.00 £20.00 £21.00
UK excluding London average hourly rate £15.00 £15.25 £14.50
% change year-on-year
-1.63% +5.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51806 48814 53474
As % of all contract IT jobs located in the UK 90.56% 92.66% 93.02%
Number of daily rates quoted 31840 29382 29897
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £568
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2020 2076 2649
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 1 October 2014.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 1 October 2014.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 134 £188 +17.92% 37
London +23 48 £183 +22.59% 12
South East -14 36 £259 +62.57% 7
Berkshire +19 16 £288 +71.64% 4
City of London +34 15 £183 +14.06% 6
East of England -22 12 £160 -8.57% 3
South West -23 12 £200 - 4
West Midlands -13 10 £238 +5.55% 2
Reading - 10 £300 -
Yorkshire +3 8 £185 +85.00% 3
Hertfordshire -18 8 £160 - 1
Docklands, London - 8 £135 -
Surrey +1 6 - - 1
West Sussex +10 5 £128 -
Devon - 5 £200 -
Bracknell +1 4 £255 +58.63% 2
Oxfordshire -5 4 - -
Hampshire -13 4 £240 +50.00% 1
Nottingham +14 3 £88 - 2
Nottinghamshire +10 3 £88 - 2
Cambridgeshire +2 3 £115 -22.03% 1
Leeds +1 3 £185 +68.18% 2
East Midlands +1 3 £88 - 3
West Yorkshire -5 3 £185 +85.00% 2
Dudley - 3 - -
Wiltshire -7 2 £175 - 1
Crawley - 2 - -
Bristol - 2 £134 - 1
Buckinghamshire +5 1 - -
Suffolk +5 1 - -

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 237 (83.45%) Windows
2 136 (47.89%) Active Directory
3 125 (44.01%) Microsoft
4 122 (42.96%) Windows 7
5 120 (42.25%) MS Office
6 100 (35.21%) Windows XP
7 67 (23.59%) Windows Server 2008
8 63 (22.18%) Windows Server 2003
9 61 (21.48%) ITIL
10 58 (20.42%) Blackberry
11 50 (17.61%) MS Exchange
12 47 (16.55%) Cisco
13 45 (15.85%) MS Excel
14 36 (12.68%) VMware
15 34 (11.97%) Citrix
16 30 (10.56%) LAN
17 29 (10.21%) SLA
17 29 (10.21%) Security Cleared
18 28 (9.86%) IBM Notes
18 28 (9.86%) MCP
18 28 (9.86%) Lotus
19 26 (9.15%) Firewall
19 26 (9.15%) HP
19 26 (9.15%) Exchange Server 2010
20 25 (8.80%) WAN
20 25 (8.80%) Symantec
21 24 (8.45%) TCP/IP
22 23 (8.10%) Internet
23 22 (7.75%) Linux
24 21 (7.39%) Incident Management

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (17.61%) MS Exchange
2 28 (9.86%) IBM Notes
3 26 (9.15%) Exchange Server 2010
4 14 (4.93%) Exchange Server 2003
5 12 (4.23%) Exchange Server 2007
6 9 (3.17%) Blackberry Enterprise Server
7 7 (2.46%) SharePoint
8 5 (1.76%) Lync
9 3 (1.06%) SharePoint 2010
9 3 (1.06%) Apache
9 3 (1.06%) SharePoint 2013
10 1 (0.35%) WorkSite
10 1 (0.35%) Live Communications Server
10 1 (0.35%) Exchange Server 2000
10 1 (0.35%) Lotus Domino
10 1 (0.35%) Exchange Server 2013
Applications
1 120 (42.25%) MS Office
2 45 (15.85%) MS Excel
3 6 (2.11%) MS Visio
3 6 (2.11%) MS Project
3 6 (2.11%) Acrobat
4 5 (1.76%) MS PowerPoint
Business Applications
1 3 (1.06%) Cerner Millennium
1 3 (1.06%) Eikon
2 2 (0.70%) assyst
Cloud Services
1 7 (2.46%) Office 365
Communications & Networking
1 30 (10.56%) LAN
2 26 (9.15%) Firewall
3 25 (8.80%) WAN
4 24 (8.45%) TCP/IP
5 23 (8.10%) Internet
6 18 (6.34%) DNS
6 18 (6.34%) VoIP
7 16 (5.63%) VPN
8 14 (4.93%) DHCP
9 7 (2.46%) Cisco IOS
9 7 (2.46%) Wireless
9 7 (2.46%) SAN
9 7 (2.46%) 3G
10 5 (1.76%) BIG-IP
10 5 (1.76%) NetScreen
10 5 (1.76%) Cisco Nexus
11 4 (1.41%) Wi-Fi
12 3 (1.06%) ADSL
12 3 (1.06%) Broadband
13 2 (0.70%) SMS
Database & Business Intelligence
1 4 (1.41%) SQL Server
2 3 (1.06%) MySQL
3 1 (0.35%) Big Data
3 1 (0.35%) RDBMS
3 1 (0.35%) DTS
3 1 (0.35%) Oracle Database
3 1 (0.35%) Relational Database
Development Applications
1 3 (1.06%) JIRA
2 2 (0.70%) Team Foundation Server
3 1 (0.35%) Subversion
3 1 (0.35%) Trac
General
1 17 (5.99%) Finance
2 6 (2.11%) Banking
3 5 (1.76%) Financial Institution
4 3 (1.06%) Retail
5 2 (0.70%) Telecoms
5 2 (0.70%) Publishing
6 1 (0.35%) German Language
6 1 (0.35%) Local Government
6 1 (0.35%) Investment Banking
6 1 (0.35%) Aerospace
6 1 (0.35%) Law
6 1 (0.35%) Advertising
6 1 (0.35%) Military
Libraries, Frameworks & Software Standards
1 5 (1.76%) CSS
2 3 (1.06%) HTML
3 1 (0.35%) Android SDK
Miscellaneous
1 58 (20.42%) Blackberry
2 12 (4.23%) Analytical Skills
3 10 (3.52%) iPhone
3 10 (3.52%) iPad
4 6 (2.11%) NHS
5 5 (1.76%) Hedge funds
6 4 (1.41%) Client/Server
6 4 (1.41%) Video Conferencing
7 3 (1.06%) Interactive TV
8 1 (0.35%) CMDB
8 1 (0.35%) PDA
8 1 (0.35%) Fat Client
8 1 (0.35%) EqualLogic
8 1 (0.35%) Handset
8 1 (0.35%) Clustering
8 1 (0.35%) Thin Client
Operating Systems
1 237 (83.45%) Windows
2 122 (42.96%) Windows 7
3 100 (35.21%) Windows XP
4 67 (23.59%) Windows Server 2008
5 63 (22.18%) Windows Server 2003
6 22 (7.75%) Linux
7 19 (6.69%) Windows Server 2012
8 16 (5.63%) Mac OS X
9 14 (4.93%) Windows Vista
9 14 (4.93%) Windows 8
10 13 (4.58%) Mac OS
11 12 (4.23%) Windows 2000
12 9 (3.17%) Android
13 5 (1.76%) UNIX
14 4 (1.41%) Apple iOS
15 3 (1.06%) Ubuntu
15 3 (1.06%) Windows 2000 Server
15 3 (1.06%) CentOS
16 1 (0.35%) AIX
16 1 (0.35%) Windows Phone
Processes & Methodologies
1 61 (21.48%) ITIL
2 21 (7.39%) Incident Management
3 12 (4.23%) Migration
4 9 (3.17%) Service Management
5 7 (2.46%) Asset Management
5 7 (2.46%) Change Management
5 7 (2.46%) Software Deployment
6 6 (2.11%) Service Delivery
6 6 (2.11%) ITIL V3
7 5 (1.76%) Network Management
8 4 (1.41%) Problem Management
9 3 (1.06%) Time Management
9 3 (1.06%) Release Management
9 3 (1.06%) Security Management
9 3 (1.06%) BCP
9 3 (1.06%) Configuration Management
9 3 (1.06%) Project Management
9 3 (1.06%) Software Distribution
9 3 (1.06%) Coaching
10 2 (0.70%) Server Monitoring
Programming Languages
1 17 (5.99%) C
2 11 (3.87%) SQL
3 4 (1.41%) Perl
4 3 (1.06%) PHP
4 3 (1.06%) Python
5 2 (0.70%) Java
5 2 (0.70%) PowerShell
6 1 (0.35%) C++
6 1 (0.35%) PL/SQL
Qualifications
1 29 (10.21%) Security Cleared
2 28 (9.86%) MCP
3 20 (7.04%) SC Cleared
4 11 (3.87%) Microsoft Certification
5 10 (3.52%) DV Cleared
6 9 (3.17%) Cisco Certification
7 8 (2.82%) MCSE
8 6 (2.11%) MCSA
9 4 (1.41%) A+ Certification
9 4 (1.41%) CCNA
9 4 (1.41%) MCITP
10 3 (1.06%) MOS
10 3 (1.06%) MCTS
10 3 (1.06%) ITIL Certification
10 3 (1.06%) ITIL Foundation Certificate
11 2 (0.70%) MCDST
12 1 (0.35%) Degree
12 1 (0.35%) VMware Certified Professional (VCP)
12 1 (0.35%) ACSA
12 1 (0.35%) CCENT
Quality Assurance & Compliance
1 29 (10.21%) SLA
2 2 (0.70%) QA
System Software
1 136 (47.89%) Active Directory
2 17 (5.99%) VMware Infrastructure
3 6 (2.11%) XenApp
4 3 (1.06%) VMware Server
4 3 (1.06%) Hyper-V
4 3 (1.06%) VMware ESXi
4 3 (1.06%) Terminal Services
5 2 (0.70%) vSphere
6 1 (0.35%) Microsoft App-V
6 1 (0.35%) VMware ESX
6 1 (0.35%) MetaFrame
Systems Management
1 21 (7.39%) SCCM
2 8 (2.82%) Backup Exec
3 7 (2.46%) Norton AntiVirus
4 5 (1.76%) OpenView Configuration Management
5 4 (1.41%) Nagios
6 3 (1.06%) HP SIM
6 3 (1.06%) Zenoss
6 3 (1.06%) MIMEsweeper
6 3 (1.06%) Symantec Enterprise Vault
7 2 (0.70%) Systems Management Server (SMS)
7 2 (0.70%) NetBackup
8 1 (0.35%) WSUS
8 1 (0.35%) SCOM
8 1 (0.35%) Cacti
8 1 (0.35%) McAfee ePO
8 1 (0.35%) Cisco CUCM
8 1 (0.35%) Netcool
8 1 (0.35%) Unicenter
8 1 (0.35%) Opsview
Vendors
1 125 (44.01%) Microsoft
2 47 (16.55%) Cisco
3 36 (12.68%) VMware
4 34 (11.97%) Citrix
5 28 (9.86%) Lotus
6 26 (9.15%) HP
7 25 (8.80%) Symantec
8 10 (3.52%) Altiris
9 9 (3.17%) Apple
10 7 (2.46%) Remedy
10 7 (2.46%) Dell
10 7 (2.46%) Adobe
11 6 (2.11%) Avaya
11 6 (2.11%) Sophos
11 6 (2.11%) McAfee
11 6 (2.11%) CheckPoint
12 5 (1.76%) F5
12 5 (1.76%) BMC
12 5 (1.76%) Bloomberg
13 4 (1.41%) Oracle
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