The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 436 464 421
Rank change year-on-year
+28 -43
Contract jobs requiring a 2nd Line Support Engineer 158 136 138
As % of all contract IT jobs located in the UK 0.28% 0.25% 0.28%
As % of the Job Titles category 0.31% 0.27% 0.31%
Number of daily rates quoted 55 43 20
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£158 £150 £141
Average daily rate % change year-on-year
+5.00% +6.72%
90% offered a daily rate of more than £113 £120 £120
10% offered a daily rate of more than £208 £225 £250
UK excluding London average daily rate £158 £135 £153
% change year-on-year
+16.66% -11.47%
Number of hourly rates quoted 45 37 61
Average hourly rate £16.00 £16.10 £16.63
Average hourly rate % change year-on-year
-0.62% -3.15%
90% offered a hourly rate of more than £12.00 £13.18 £12.00
10% offered a hourly rate of more than £21.53 £121.00 £21.50
UK excluding London average hourly rate £15.50 £15.50 £16.00
% change year-on-year
- -3.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51450 50956 44853
As % of all contract IT jobs located in the UK 92.34% 92.28% 92.50%
Number of daily rates quoted 31225 31058 25652
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £555 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2017 2017 2210
Average hourly rate £17.46 £17.50 £18.00
Average hourly rate % change year-on-year
-0.22% -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 24 April 2015.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 140 £158 +5.00% 51
South East +1 36 £168 +26.41% 22
London -4 34 £158 -14.86% 10
South West +17 20 £145 +11.53% 5
Yorkshire 0 18 £123 -30.00% 1
West Yorkshire +5 17 £123 -30.00% 1
Leeds - 15 £123 - 1
Berkshire +3 14 £155 - 3
East of England +21 11 £105 -34.68% 5
Scotland +10 10 £158 +26.00%
West Midlands -10 10 £200 - 4
City of London +16 9 £160 - 2
Reading +9 9 £139 - 2
Wiltshire +17 8 - - 2
Hampshire -9 7 £150 - 4
North West -24 7 £144 +19.79% 3
Aberdeen - 7 - -
Oxfordshire -17 6 £183 +40.38% 2
Swindon +15 5 - -
Dorset +2 5 £165 - 1
South Wales +1 5 £170 - 3
Wales -6 5 £170 +41.66% 3
Birmingham - 5 £200 - 1
Surrey -1 4 £275 +76.00% 5
North East -1 4 £125 -43.63%
Suffolk - 4 - -
Bristol - 4 £125 - 1
Cardiff +11 3 £170 -
Cambridgeshire +7 3 £104 -
Tyne and Wear +7 3 £125 -43.63%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 226 (77.40%) Windows
2 164 (56.16%) Active Directory
3 132 (45.21%) Microsoft
4 113 (38.70%) Windows 7
5 87 (29.79%) MS Office
6 84 (28.77%) MS Exchange
7 75 (25.68%) Windows XP
8 68 (23.29%) Windows Server 2008
9 65 (22.26%) VMware
10 63 (21.58%) ITIL
11 59 (20.21%) Windows Server 2003
12 56 (19.18%) Citrix
12 56 (19.18%) Exchange Server 2010
13 43 (14.73%) SLA
14 39 (13.36%) HP
15 38 (13.01%) MS Excel
16 37 (12.67%) Windows Server 2012
17 35 (11.99%) Microsoft Certification
18 33 (11.30%) Security Cleared
19 28 (9.59%) VoIP
20 26 (8.90%) MCSE
21 25 (8.56%) MCP
22 24 (8.22%) Cisco
22 24 (8.22%) TCP/IP
22 24 (8.22%) Blackberry
22 24 (8.22%) SC Cleared
23 22 (7.53%) SCCM
23 22 (7.53%) DHCP
23 22 (7.53%) LAN
24 21 (7.19%) DNS

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 84 (28.77%) MS Exchange
2 56 (19.18%) Exchange Server 2010
3 17 (5.82%) Exchange Server 2007
4 13 (4.45%) IBM Notes
5 11 (3.77%) Lync
6 8 (2.74%) Exchange Server 2013
7 7 (2.40%) Exchange Server 2003
7 7 (2.40%) SharePoint
8 5 (1.71%) Blackberry Enterprise Server
9 4 (1.37%) IIS
10 2 (0.68%) SharePoint 2013
11 1 (0.34%) Office Communications Server
11 1 (0.34%) SharePoint 2010
11 1 (0.34%) Apache
Applications
1 87 (29.79%) MS Office
2 38 (13.01%) MS Excel
3 15 (5.14%) MS Visio
4 2 (0.68%) MS Project
4 2 (0.68%) AutoCAD
4 2 (0.68%) Acrobat
4 2 (0.68%) MS PowerPoint
Business Applications
1 4 (1.37%) Eikon
Cloud Services
1 14 (4.79%) Office 365
2 2 (0.68%) Cloud Computing
3 1 (0.34%) Google Cloud Platform
3 1 (0.34%) Google Apps
Communications & Networking
1 28 (9.59%) VoIP
2 24 (8.22%) TCP/IP
3 22 (7.53%) DHCP
3 22 (7.53%) LAN
4 21 (7.19%) DNS
5 20 (6.85%) Firewall
6 18 (6.16%) SAN
7 15 (5.14%) WAN
8 13 (4.45%) VPN
9 8 (2.74%) 3G
10 6 (2.05%) UMTS
10 6 (2.05%) GPRS
10 6 (2.05%) GSM
10 6 (2.05%) 2G
10 6 (2.05%) Internet
10 6 (2.05%) NAS
10 6 (2.05%) HSPA
10 6 (2.05%) LTE
10 6 (2.05%) VLAN
11 5 (1.71%) Broadband
Database & Business Intelligence
1 12 (4.11%) SQL Server
2 2 (0.68%) SQL Server 2008
3 1 (0.34%) SQL Server 2012
3 1 (0.34%) SQL Server 2005
3 1 (0.34%) MySQL
Development Applications
1 1 (0.34%) JIRA
General
1 13 (4.45%) Finance
2 12 (4.11%) Banking
2 12 (4.11%) Retail
3 8 (2.74%) Retail Banking
4 7 (2.40%) Telecoms
5 5 (1.71%) Legal
6 2 (0.68%) Law
7 1 (0.34%) Publishing
7 1 (0.34%) Japanese Language
7 1 (0.34%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.68%) .NET
1 2 (0.68%) HTML
2 1 (0.34%) Software Packaging
2 1 (0.34%) Application Packaging
2 1 (0.34%) ASP.NET
2 1 (0.34%) JSP
2 1 (0.34%) EDI
Miscellaneous
1 24 (8.22%) Blackberry
2 13 (4.45%) NHS
3 11 (3.77%) iPhone
4 9 (3.08%) iPad
4 9 (3.08%) Analytical Skills
5 8 (2.74%) Management Information System
6 4 (1.37%) Clustering
7 3 (1.03%) Video Conferencing
8 2 (0.68%) Computer Science
8 2 (0.68%) Replication
8 2 (0.68%) Freedom of Information
8 2 (0.68%) User Experience
9 1 (0.34%) Smartphone
9 1 (0.34%) PDA
9 1 (0.34%) PACS
9 1 (0.34%) E-Learning
9 1 (0.34%) Fat Client
9 1 (0.34%) Animation
9 1 (0.34%) EqualLogic
9 1 (0.34%) Thin Client
Operating Systems
1 226 (77.40%) Windows
2 113 (38.70%) Windows 7
3 75 (25.68%) Windows XP
4 68 (23.29%) Windows Server 2008
5 59 (20.21%) Windows Server 2003
6 37 (12.67%) Windows Server 2012
7 21 (7.19%) Linux
8 19 (6.51%) Windows 8
9 11 (3.77%) Windows 2000
10 6 (2.05%) Windows Vista
10 6 (2.05%) Android
11 5 (1.71%) Ubuntu
11 5 (1.71%) Windows 2000 Server
11 5 (1.71%) CentOS
11 5 (1.71%) UNIX
12 4 (1.37%) Mac OS X
13 3 (1.03%) Apple iOS
14 2 (0.68%) AIX
14 2 (0.68%) Mac OS
15 1 (0.34%) Debian
Processes & Methodologies
1 63 (21.58%) ITIL
2 16 (5.48%) Configuration Management
3 11 (3.77%) Incident Management
3 11 (3.77%) Service Delivery
4 9 (3.08%) Migration
4 9 (3.08%) Change Management
5 8 (2.74%) Problem Management
6 7 (2.40%) Service Management
6 7 (2.40%) CRM
7 6 (2.05%) Project Management
7 6 (2.05%) Network Architecture
7 6 (2.05%) Fault Management
7 6 (2.05%) ITIL V3
8 5 (1.71%) Asset Management
9 4 (1.37%) Workflow
9 4 (1.37%) Time Management
10 3 (1.03%) Software Delivery
10 3 (1.03%) Software Deployment
10 3 (1.03%) Release Management
10 3 (1.03%) CAD
Programming Languages
1 13 (4.45%) SQL
2 8 (2.74%) PowerShell
3 4 (1.37%) Python
4 1 (0.34%) Bash Shell
4 1 (0.34%) JavaScript
4 1 (0.34%) C#
Qualifications
1 35 (11.99%) Microsoft Certification
2 33 (11.30%) Security Cleared
3 26 (8.90%) MCSE
4 25 (8.56%) MCP
5 24 (8.22%) SC Cleared
6 18 (6.16%) DV Cleared
7 17 (5.82%) Cisco Certification
8 16 (5.48%) CCNA
9 9 (3.08%) MCSA
10 7 (2.40%) Degree
11 5 (1.71%) VMware Certified Professional (VCP)
12 4 (1.37%) MCITP
12 4 (1.37%) ITIL Foundation Certificate
13 3 (1.03%) MCDST
13 3 (1.03%) Network+ Certification
13 3 (1.03%) CCNP
13 3 (1.03%) A+ Certification
13 3 (1.03%) ITIL Certification
13 3 (1.03%) Citrix Certification
14 2 (0.68%) MOS
Quality Assurance & Compliance
1 43 (14.73%) SLA
2 1 (0.34%) QA
System Software
1 164 (56.16%) Active Directory
2 19 (6.51%) VMware Infrastructure
3 12 (4.11%) Terminal Services
4 7 (2.40%) XenApp
5 6 (2.05%) VMware ESX
6 5 (1.71%) VMware Server
6 5 (1.71%) vSphere
6 5 (1.71%) XenDesktop
7 4 (1.37%) VMware ESXi
8 3 (1.03%) Terminal Server
9 2 (0.68%) Hyper-V
10 1 (0.34%) KVM
10 1 (0.34%) Xen
10 1 (0.34%) Microsoft App-V
10 1 (0.34%) XenServer
Systems Management
1 22 (7.53%) SCCM
2 6 (2.05%) Backup Exec
3 5 (1.71%) WSUS
4 3 (1.03%) DameWare
4 3 (1.03%) OpenView Configuration Management
5 2 (0.68%) Norton AntiVirus
5 2 (0.68%) SCOM
5 2 (0.68%) NetBackup
5 2 (0.68%) AirWatch
6 1 (0.34%) Casper Suite
Vendors
1 132 (45.21%) Microsoft
2 65 (22.26%) VMware
3 56 (19.18%) Citrix
4 39 (13.36%) HP
5 24 (8.22%) Cisco
6 21 (7.19%) Symantec
7 14 (4.79%) Apple
8 13 (4.45%) Lotus
8 13 (4.45%) Adobe
8 13 (4.45%) Dell
9 12 (4.11%) Remedy
10 7 (2.40%) Avaya
11 6 (2.05%) Amdocs
12 5 (1.71%) Splunk
12 5 (1.71%) Google
12 5 (1.71%) McAfee
13 4 (1.37%) Oracle
13 4 (1.37%) Reuters
13 4 (1.37%) Bloomberg
14 3 (1.03%) MobileIron
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