The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 457 440 431
Rank change year-on-year
-17 -9
Contract jobs requiring a 2nd Line Support Engineer 166 209 204
As % of all contract IT jobs located in the UK 0.33% 0.38% 0.36%
As % of the Job Titles category 0.35% 0.40% 0.39%
Number of daily rates quoted 77 83 73
Median daily rate £160 £160 £168
Median daily rate % change year-on-year
- -4.47%
90% offered a daily rate of more than £125 £106 £123
10% offered a daily rate of more than £227 £250 £275
UK excluding London median daily rate £155 £160 £175
% change year-on-year
-3.12% -8.57%
Number of hourly rates quoted 32 65 66
Median hourly rate £17.25 £15.50 £14.50
Median hourly rate % change year-on-year
+11.29% +6.89%
90% offered a hourly rate of more than £11.60 £12.00 £12.50
10% offered a hourly rate of more than £39.15 £18.30 £19.75
UK excluding London median hourly rate £18.00 £15.50 £14.50
% change year-on-year
+16.12% +6.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47057 52332 52807
As % of all contract IT jobs located in the UK 94.56% 94.77% 93.52%
Number of daily rates quoted 30804 33337 33423
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £583 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1653 2041 2162
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.41 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

2nd Line Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Engineer in the job title.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 8 December 2016.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 8 December 2016.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 148 £155 -3.12% 39
London -14 49 £175 +20.68% 6
South West +14 24 £146 -35.00% 1
South East +12 24 £160 +6.66% 16
North East -13 18 £181 - 2
Tyne and Wear -16 17 £181 - 2
Newcastle upon Tyne - 17 £181 - 2
Berkshire +10 11 £170 -18.07% 4
North West +3 9 £160 -34.69% 7
East Midlands -5 9 £200 - 2
Scotland +15 8 £175 +16.66% 1
Wiltshire -1 7 £140 -44.00%
Somerset +23 6 £155 -
Yorkshire +15 6 £130 -
Bristol +6 6 £130 -
Wales 0 6 £165 +1.53% 1
East of England -10 6 £143 -12.30% 3
Slough +14 5 £180 -47.05%
Reading -1 5 £170 -24.44% 2
Edinburgh +26 4 - -
West Yorkshire +21 4 £180 -
Leeds +17 4 £180 -
Cardiff +14 4 £165 +1.53% 1
Bath +10 4 £155 -
South Wales +8 4 £165 +1.53% 1
Lancashire -2 4 £275 +71.87% 1
Blackpool - 4 £275 -
Northamptonshire - 4 £275 - 2
Hampshire +22 3 £160 +0.78% 3
Cambridgeshire +8 3 £125 -37.50% 2

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 8 December 2016, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 253 (82.14%) Windows
2 166 (53.90%) Active Directory
3 149 (48.38%) Windows 7
4 122 (39.61%) Microsoft
5 105 (34.09%) Windows Server
6 84 (27.27%) MS Office
7 64 (20.78%) ITIL
8 59 (19.16%) MS Excel
8 59 (19.16%) MS Exchange
9 58 (18.83%) Windows Server 2008
10 56 (18.18%) VMware
11 50 (16.23%) SCCM
12 49 (15.91%) Office 365
12 49 (15.91%) Windows XP
13 45 (14.61%) Windows Server 2003
14 40 (12.99%) Windows 8
14 40 (12.99%) Windows 10
15 39 (12.66%) Windows Server 2012
16 32 (10.39%) Citrix
17 31 (10.06%) Security Cleared
18 30 (9.74%) SLA
19 29 (9.42%) Cisco
20 27 (8.77%) VMware Infrastructure
21 26 (8.44%) HP
21 26 (8.44%) LAN
21 26 (8.44%) Blackberry
21 26 (8.44%) Exchange Server 2010
22 25 (8.12%) DNS
23 24 (7.79%) TCP/IP
24 23 (7.47%) WAN

2nd Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (19.16%) MS Exchange
2 26 (8.44%) Exchange Server 2010
3 17 (5.52%) Exchange Server 2007
3 17 (5.52%) Exchange Server 2013
4 16 (5.19%) SharePoint
5 15 (4.87%) IBM Notes
6 11 (3.57%) Skype for Business
7 7 (2.27%) Exchange Server 2003
8 4 (1.30%) Exchange Server 2000
9 2 (0.65%) Blackberry Enterprise Server
9 2 (0.65%) SharePoint 2010
9 2 (0.65%) WebSphere
10 1 (0.32%) CMS
10 1 (0.32%) SharePoint 2013
Applications
1 84 (27.27%) MS Office
2 59 (19.16%) MS Excel
3 5 (1.62%) MS PowerPoint
4 1 (0.32%) Acrobat
Business Applications
1 11 (3.57%) Eikon
2 2 (0.65%) Remedy ITSM
3 1 (0.32%) Dynamics CRM
Cloud Services
1 49 (15.91%) Office 365
2 7 (2.27%) OneDrive
3 5 (1.62%) Microsoft Azure
3 5 (1.62%) Yammer
4 4 (1.30%) Azure Active Directory
5 2 (0.65%) IaaS
5 2 (0.65%) PaaS
5 2 (0.65%) SaaS
6 1 (0.32%) Mimecast
Communications & Networking
1 26 (8.44%) LAN
2 25 (8.12%) DNS
3 24 (7.79%) TCP/IP
4 23 (7.47%) DHCP
4 23 (7.47%) WAN
5 20 (6.49%) Firewall
6 18 (5.84%) VPN
7 11 (3.57%) SAN
8 10 (3.25%) Internet
9 9 (2.92%) Remote Desktop
9 9 (2.92%) VoIP
9 9 (2.92%) Wireless
10 8 (2.60%) Skype
10 8 (2.60%) VLAN
11 6 (1.95%) IP Telephony
12 5 (1.62%) Wi-Fi
13 4 (1.30%) iSCSI
14 3 (0.97%) 3G
14 3 (0.97%) Cisco IOS
14 3 (0.97%) Intranet
Database & Business Intelligence
1 8 (2.60%) SQL Server
2 1 (0.32%) Crystal Reports
2 1 (0.32%) MS Access
2 1 (0.32%) SQL Server 2005
2 1 (0.32%) SQL Server 2012
Development Applications
1 1 (0.32%) ClearCase
General
1 22 (7.14%) Retail
2 19 (6.17%) Banking
3 11 (3.57%) Finance
3 11 (3.57%) Retail Banking
4 5 (1.62%) Legal
5 4 (1.30%) Advertising
6 3 (0.97%) Telecoms
7 1 (0.32%) Investment Banking
7 1 (0.32%) Law
7 1 (0.32%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.65%) ADO
Miscellaneous
1 26 (8.44%) Blackberry
2 21 (6.82%) iPhone
3 19 (6.17%) iPad
4 17 (5.52%) Driving Licence
5 13 (4.22%) Analytical Skills
6 10 (3.25%) Smartphone
7 5 (1.62%) Fat Client
7 5 (1.62%) Thin Client
8 2 (0.65%) BYOD
8 2 (0.65%) CCTV
8 2 (0.65%) Computer Science
8 2 (0.65%) EPoS
8 2 (0.65%) NHS
9 1 (0.32%) Client/Server
9 1 (0.32%) Digital Media
9 1 (0.32%) Mainframe
9 1 (0.32%) Management Information System
9 1 (0.32%) Statistics
9 1 (0.32%) Tandem
9 1 (0.32%) Video Conferencing
Operating Systems
1 253 (82.14%) Windows
2 149 (48.38%) Windows 7
3 105 (34.09%) Windows Server
4 58 (18.83%) Windows Server 2008
5 49 (15.91%) Windows XP
6 45 (14.61%) Windows Server 2003
7 40 (12.99%) Windows 10
7 40 (12.99%) Windows 8
8 39 (12.66%) Windows Server 2012
9 21 (6.82%) Mac OS X
10 15 (4.87%) Linux
11 8 (2.60%) Android
12 7 (2.27%) CentOS
12 7 (2.27%) Windows Vista
13 6 (1.95%) Ubuntu
13 6 (1.95%) Unix
13 6 (1.95%) Windows 2000
14 5 (1.62%) Mac OS
14 5 (1.62%) Red Hat Enterprise Linux
15 3 (0.97%) Apple iOS
Processes & Methodologies
1 64 (20.78%) ITIL
2 23 (7.47%) Migration
3 8 (2.60%) Service Management
4 7 (2.27%) Asset Management
4 7 (2.27%) Mobile Device Management
5 5 (1.62%) Disaster Recovery
6 4 (1.30%) Fault Analysis
6 4 (1.30%) Line Management
6 4 (1.30%) Service Delivery
6 4 (1.30%) Software Delivery
7 3 (0.97%) Creative Problem-Solving
7 3 (0.97%) CRM
7 3 (0.97%) Data Privacy
7 3 (0.97%) Incident Management
7 3 (0.97%) Infrastructure Management
7 3 (0.97%) ITSM
7 3 (0.97%) Multi-Factor Authentication
7 3 (0.97%) PRINCE2
7 3 (0.97%) Problem Management
7 3 (0.97%) Software Engineering
Programming Languages
1 9 (2.92%) SQL
2 7 (2.27%) C
3 3 (0.97%) PowerShell
4 2 (0.65%) Shell Script
5 1 (0.32%) VB
5 1 (0.32%) VB6
Qualifications
1 31 (10.06%) Security Cleared
2 17 (5.52%) Microsoft Certification
3 13 (4.22%) DBS Check
3 13 (4.22%) SC Cleared
4 10 (3.25%) CCNA
4 10 (3.25%) Cisco Certification
5 9 (2.92%) MCSE
6 8 (2.60%) MCSA
7 6 (1.95%) Degree
7 6 (1.95%) MCP
8 5 (1.62%) A+ Certification
8 5 (1.62%) Network+ Certification
9 4 (1.30%) DV Cleared
9 4 (1.30%) HNC
10 3 (0.97%) BPSS Clearance
10 3 (0.97%) MOS
10 3 (0.97%) VMware Certified Professional (VCP)
11 2 (0.65%) ACSA
11 2 (0.65%) MCITP
11 2 (0.65%) MCTS
Quality Assurance & Compliance
1 30 (9.74%) SLA
2 2 (0.65%) Disclosure Scotland
3 1 (0.32%) QA
System Software
1 166 (53.90%) Active Directory
2 27 (8.77%) VMware Infrastructure
3 16 (5.19%) Hyper-V
4 8 (2.60%) vSphere
4 8 (2.60%) XenApp
5 3 (0.97%) Microsoft App-V
5 3 (0.97%) VMware ESXi
5 3 (0.97%) XenDesktop
6 2 (0.65%) BitLocker
6 2 (0.65%) VMware Server
6 2 (0.65%) XenServer
7 1 (0.32%) Terminal Server
7 1 (0.32%) Virtual Desktop
7 1 (0.32%) Virtual Machines
Systems Management
1 50 (16.23%) SCCM
2 5 (1.62%) AirWatch
3 4 (1.30%) WSUS
4 3 (0.97%) Backup Exec
4 3 (0.97%) Norton AntiVirus
5 2 (0.65%) DameWare
5 2 (0.65%) Grafana
5 2 (0.65%) McAfee ePO
5 2 (0.65%) Nagios
5 2 (0.65%) OpenView Configuration Management
6 1 (0.32%) BladeLogic
6 1 (0.32%) BMC Marimba
6 1 (0.32%) Casper Suite
6 1 (0.32%) FortiGate
6 1 (0.32%) Microsoft Data Protection Manager
6 1 (0.32%) SafeCom
6 1 (0.32%) Systems Management Server (SMS)
6 1 (0.32%) XenMobile
Vendors
1 122 (39.61%) Microsoft
2 56 (18.18%) VMware
3 32 (10.39%) Citrix
4 29 (9.42%) Cisco
5 26 (8.44%) HP
6 21 (6.82%) Apple
7 15 (4.87%) Lotus
8 12 (3.90%) Bloomberg
8 12 (3.90%) Reuters
9 9 (2.92%) Dell
9 9 (2.92%) LANDesk
10 6 (1.95%) Avaya
11 5 (1.62%) Intel Security
11 5 (1.62%) Red Hat
11 5 (1.62%) Veeam
12 4 (1.30%) Symantec
13 3 (0.97%) Novell
13 3 (0.97%) Sophos
13 3 (0.97%) Toshiba
14 2 (0.65%) Google
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