The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 448 424 430
Rank change year-on-year
-24 +6
Contract jobs requiring a 2nd Line Support Engineer 128 143 107
As % of all contract IT jobs located in the UK 0.24% 0.28% 0.24%
As % of the Job Titles category 0.26% 0.31% 0.26%
Number of daily rates quoted 42 36 21
Average daily rate
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of your Daily Rate
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£153 £158 £150
Average daily rate % change year-on-year
-3.17% +5.00%
90% offered a daily rate of more than £106 £135 £120
10% offered a daily rate of more than £225 £195 £250
UK excluding London average daily rate £145 £155 £150
% change year-on-year
-6.45% +3.33%
Number of hourly rates quoted 33 47 45
Average hourly rate £15.00 £15.50 £16.88
Average hourly rate % change year-on-year
-3.22% -8.14%
90% offered a hourly rate of more than £11.55 £12.80 £12.00
10% offered a hourly rate of more than £19.80 £25.20 £20.00
UK excluding London average hourly rate £14.50 £15.50 £15.00
% change year-on-year
-6.45% +3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48490 46430 41591
As % of all contract IT jobs located in the UK 92.40% 92.38% 92.66%
Number of daily rates quoted 29830 27397 23746
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1842 1977 2253
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £10.75
10% offered a hourly rate of more than £41.50 £40.00 £40.00
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 February 2015.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 114 £150 -6.25% 30
South East -19 35 £142 +1.42% 6
London -22 29 £185 +10.44% 8
Berkshire +10 18 £139 - 1
South West -27 14 £125 -19.35% 5
East of England +4 12 £105 -34.37% 4
West Midlands -3 10 £95 - 3
Reading - 10 £139 - 1
Scotland -3 9 £193 -
Wiltshire +1 6 - - 2
Surrey +2 5 £156 +14.67% 1
South Wales 0 5 £148 -1.66%
Wales -7 5 £148 -1.66%
Oxfordshire -13 5 £200 - 2
Swindon +1 4 - - 1
Yorkshire -10 4 £220 +25.71% 2
Hampshire -14 4 - - 1
North West -17 4 - - 2
Essex +11 3 £105 -34.37%
North East -2 3 - -
East Midlands -6 3 - -
Bristol -6 3 £125 -
Gloucestershire -14 3 - -
Suffolk - 3 - -
Cambridgeshire - 3 £104 -
Derbyshire +12 2 - -
Hertfordshire +8 2 £160 - 3
Tyne and Wear +5 2 - -
Coventry +2 2 - -
Birmingham -1 2 - - 2

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 221 (78.65%) Windows
2 152 (54.09%) Active Directory
3 126 (44.84%) Microsoft
4 101 (35.94%) Windows 7
5 86 (30.60%) MS Office
6 77 (27.40%) Windows XP
7 75 (26.69%) MS Exchange
8 62 (22.06%) Windows Server 2008
9 61 (21.71%) ITIL
10 55 (19.57%) Exchange Server 2010
11 51 (18.15%) Windows Server 2003
12 49 (17.44%) MS Excel
12 49 (17.44%) VMware
13 44 (15.66%) Citrix
14 41 (14.59%) Blackberry
15 40 (14.23%) Security Cleared
16 33 (11.74%) SLA
17 32 (11.39%) Linux
18 29 (10.32%) SC Cleared
18 29 (10.32%) SCCM
18 29 (10.32%) Windows Server 2012
19 28 (9.96%) HP
20 27 (9.61%) Microsoft Certification
21 26 (9.25%) MCP
22 24 (8.54%) Cisco
22 24 (8.54%) VoIP
22 24 (8.54%) TCP/IP
23 23 (8.19%) MCSE
23 23 (8.19%) Firewall
24 21 (7.47%) DNS

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (26.69%) MS Exchange
2 55 (19.57%) Exchange Server 2010
3 19 (6.76%) IBM Notes
4 13 (4.63%) Exchange Server 2007
5 9 (3.20%) Exchange Server 2003
6 8 (2.85%) Exchange Server 2013
7 6 (2.14%) Lync
7 6 (2.14%) Apache
8 5 (1.78%) IIS
8 5 (1.78%) Blackberry Enterprise Server
9 3 (1.07%) SharePoint
10 2 (0.71%) SharePoint 2013
11 1 (0.36%) Lotus Domino
11 1 (0.36%) Live Communications Server
Applications
1 86 (30.60%) MS Office
2 49 (17.44%) MS Excel
3 12 (4.27%) MS Visio
4 2 (0.71%) Acrobat
4 2 (0.71%) AutoCAD
4 2 (0.71%) MS Project
Business Applications
1 4 (1.42%) Eikon
Cloud Services
1 11 (3.91%) Office 365
2 2 (0.71%) Cloud Computing
Communications & Networking
1 24 (8.54%) VoIP
1 24 (8.54%) TCP/IP
2 23 (8.19%) Firewall
3 21 (7.47%) DNS
3 21 (7.47%) LAN
4 19 (6.76%) DHCP
5 17 (6.05%) WAN
6 13 (4.63%) Internet
7 12 (4.27%) VPN
8 11 (3.91%) SAN
9 7 (2.49%) VLAN
10 6 (2.14%) Broadband
11 4 (1.42%) SMS
12 3 (1.07%) IPsec
12 3 (1.07%) Wireless
13 2 (0.71%) 3G
13 2 (0.71%) MPLS
13 2 (0.71%) NAS
13 2 (0.71%) PBX
13 2 (0.71%) ADSL
Database & Business Intelligence
1 8 (2.85%) SQL Server
2 6 (2.14%) MySQL
3 1 (0.36%) DTS
3 1 (0.36%) RDBMS
3 1 (0.36%) SQL Server 2008
3 1 (0.36%) Big Data
3 1 (0.36%) SQL Server 2012
3 1 (0.36%) Oracle Database
3 1 (0.36%) Relational Database
Development Applications
1 3 (1.07%) JIRA
2 1 (0.36%) Trac
2 1 (0.36%) Subversion
General
1 10 (3.56%) Finance
1 10 (3.56%) Banking
1 10 (3.56%) Retail
2 8 (2.85%) Retail Banking
3 2 (0.71%) Legal
4 1 (0.36%) Publishing
4 1 (0.36%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (1.78%) HTML
2 1 (0.36%) .NET
2 1 (0.36%) ASP.NET
2 1 (0.36%) JSP
2 1 (0.36%) EDI
Miscellaneous
1 41 (14.59%) Blackberry
2 13 (4.63%) NHS
3 12 (4.27%) Analytical Skills
4 9 (3.20%) iPhone
5 8 (2.85%) iPad
6 5 (1.78%) Management Information System
7 3 (1.07%) Interactive TV
7 3 (1.07%) Client/Server
8 2 (0.71%) Video Conferencing
8 2 (0.71%) Computer Science
8 2 (0.71%) User Experience
8 2 (0.71%) Clustering
9 1 (0.36%) PACS
9 1 (0.36%) Animation
9 1 (0.36%) Thin Client
9 1 (0.36%) Smartcard
9 1 (0.36%) GIS
9 1 (0.36%) EqualLogic
9 1 (0.36%) Fat Client
Operating Systems
1 221 (78.65%) Windows
2 101 (35.94%) Windows 7
3 77 (27.40%) Windows XP
4 62 (22.06%) Windows Server 2008
5 51 (18.15%) Windows Server 2003
6 32 (11.39%) Linux
7 29 (10.32%) Windows Server 2012
8 19 (6.76%) Windows 8
9 9 (3.20%) UNIX
10 8 (2.85%) Windows 2000
10 8 (2.85%) Mac OS X
11 7 (2.49%) Windows Vista
12 6 (2.14%) Mac OS
13 5 (1.78%) Ubuntu
14 4 (1.42%) CentOS
14 4 (1.42%) Android
15 3 (1.07%) Apple iOS
16 2 (0.71%) Windows 2000 Server
16 2 (0.71%) Red Hat Enterprise Linux
17 1 (0.36%) Solaris
Processes & Methodologies
1 61 (21.71%) ITIL
2 17 (6.05%) Incident Management
3 15 (5.34%) Configuration Management
4 14 (4.98%) Migration
5 8 (2.85%) Service Management
6 6 (2.14%) Service Delivery
6 6 (2.14%) Change Management
6 6 (2.14%) Project Management
6 6 (2.14%) CRM
6 6 (2.14%) Problem Management
7 4 (1.42%) Time Management
8 3 (1.07%) ITIL V3
8 3 (1.07%) Workflow
8 3 (1.07%) CAD
8 3 (1.07%) Asset Management
9 2 (0.71%) Disaster Recovery
9 2 (0.71%) Security Management
9 2 (0.71%) PRINCE
9 2 (0.71%) Server Monitoring
9 2 (0.71%) Software Deployment
Programming Languages
1 18 (6.41%) SQL
2 7 (2.49%) PowerShell
3 5 (1.78%) C
4 4 (1.42%) Perl
5 3 (1.07%) PHP
6 2 (0.71%) Python
7 1 (0.36%) Shell Script
7 1 (0.36%) PL/SQL
7 1 (0.36%) C++
7 1 (0.36%) Java
7 1 (0.36%) JavaScript
7 1 (0.36%) Bash Shell
Qualifications
1 40 (14.23%) Security Cleared
2 29 (10.32%) SC Cleared
3 27 (9.61%) Microsoft Certification
4 26 (9.25%) MCP
5 23 (8.19%) MCSE
6 19 (6.76%) DV Cleared
7 11 (3.91%) Cisco Certification
8 10 (3.56%) CCNA
9 8 (2.85%) MCSA
10 4 (1.42%) MCDST
10 4 (1.42%) VCP4
10 4 (1.42%) Degree
11 3 (1.07%) MOS
11 3 (1.07%) VMware Certified Professional (VCP)
11 3 (1.07%) Citrix Certification
12 2 (0.71%) MCITP
12 2 (0.71%) ITIL Foundation Certificate
13 1 (0.36%) NCDA
13 1 (0.36%) MCTS
13 1 (0.36%) A+ Certification
Quality Assurance & Compliance
1 33 (11.74%) SLA
System Software
1 152 (54.09%) Active Directory
2 20 (7.12%) VMware Infrastructure
3 11 (3.91%) Terminal Services
4 7 (2.49%) XenApp
5 5 (1.78%) VMware ESXi
5 5 (1.78%) VMware ESX
6 4 (1.42%) XenDesktop
7 3 (1.07%) Terminal Server
8 2 (0.71%) vSphere
8 2 (0.71%) VMware Server
9 1 (0.36%) KVM
9 1 (0.36%) XenServer
9 1 (0.36%) Hyper-V
9 1 (0.36%) Microsoft App-V
9 1 (0.36%) Xen
Systems Management
1 29 (10.32%) SCCM
2 4 (1.42%) Backup Exec
2 4 (1.42%) WSUS
3 3 (1.07%) OpenView Configuration Management
3 3 (1.07%) Nagios
3 3 (1.07%) Zenoss
4 2 (0.71%) SCOM
5 1 (0.36%) McAfee ePO
5 1 (0.36%) Unicenter
Vendors
1 126 (44.84%) Microsoft
2 49 (17.44%) VMware
3 44 (15.66%) Citrix
4 28 (9.96%) HP
5 24 (8.54%) Cisco
6 19 (6.76%) Lotus
7 17 (6.05%) Symantec
8 12 (4.27%) Apple
9 8 (2.85%) Remedy
9 8 (2.85%) Adobe
10 5 (1.78%) Oracle
10 5 (1.78%) Avaya
10 5 (1.78%) Google
11 4 (1.42%) Altiris
11 4 (1.42%) Sophos
11 4 (1.42%) Reuters
11 4 (1.42%) Bloomberg
12 3 (1.07%) Mapinfo
12 3 (1.07%) McAfee
12 3 (1.07%) Wyse
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