The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 466 462 456
Rank change year-on-year
-4 -6
Contract jobs requiring a 2nd Line Support Engineer 153 124 130
As % of all contract IT jobs located in the UK 0.26% 0.24% 0.23%
As % of the Job Titles category 0.29% 0.25% 0.25%
Number of daily rates quoted 63 36 25
Average daily rate
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of your Daily Rate
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£175 £159 £145
Average daily rate % change year-on-year
+10.06% +9.65%
90% offered a daily rate of more than £129 £115 £101
10% offered a daily rate of more than £285 £225 £217
UK excluding London average daily rate £190 £158 £153
% change year-on-year
+20.25% +3.60%
Number of hourly rates quoted 37 35 42
Average hourly rate £14.50 £14.00 £13.22
Average hourly rate % change year-on-year
+3.57% +5.92%
90% offered a hourly rate of more than £12.50 £11.20 £11.00
10% offered a hourly rate of more than £17.20 £18.70 £18.50
UK excluding London average hourly rate £13.98 £14.00 £13.00
% change year-on-year
-0.17% +7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52814 48754 52062
As % of all contract IT jobs located in the UK 90.71% 92.76% 93.18%
Number of daily rates quoted 32941 29468 29352
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2104 2105 2558
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.50 £42.00
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 21 October 2014.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 21 October 2014.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 141 £175 +10.75% 48
London +7 57 £160 - 13
South East -20 35 £242 +71.02% 14
City of London +22 16 £183 +14.06% 4
Berkshire +12 15 £275 +83.63% 4
South West -29 12 £188 +56.25% 9
Yorkshire +1 11 £225 +57.89% 2
East of England -15 10 £160 -8.57%
Reading - 9 £300 - 2
Surrey -1 7 - -
West Midlands -15 7 - - 1
Docklands, London - 7 £135 -
Hertfordshire -14 6 £160 -
Nottingham +12 4 £88 - 1
Nottinghamshire +9 4 £88 - 2
Sheffield +6 4 - -
South Yorkshire +5 4 - -
East Midlands +1 4 £88 - 4
Leeds -1 4 £225 +104.54% 1
West Yorkshire -5 4 £225 +104.54% 1
Oxfordshire -7 4 - - 1
Hampshire -16 4 £240 +50.00% 3
Cambridgeshire +4 3 - -
Bracknell +2 3 £255 +80.21%
Oxford -10 3 - - 1
Devon -20 3 £200 -
Hull - 3 - - 1
Somerset - 3 £196 - 3
West Sussex - 3 £128 - 4
East Yorkshire - 3 - - 1

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 21 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 236 (83.10%) Windows
2 140 (49.30%) Active Directory
3 121 (42.61%) Microsoft
4 115 (40.49%) Windows 7
5 113 (39.79%) MS Office
6 95 (33.45%) Windows XP
7 62 (21.83%) ITIL
7 62 (21.83%) Windows Server 2008
8 56 (19.72%) Blackberry
9 55 (19.37%) Windows Server 2003
10 53 (18.66%) MS Exchange
11 50 (17.61%) MS Excel
12 37 (13.03%) Cisco
13 36 (12.68%) VMware
14 33 (11.62%) Citrix
15 32 (11.27%) SLA
15 32 (11.27%) Security Cleared
16 28 (9.86%) IBM Notes
16 28 (9.86%) Linux
16 28 (9.86%) MCP
16 28 (9.86%) Firewall
16 28 (9.86%) Lotus
17 27 (9.51%) TCP/IP
17 27 (9.51%) Exchange Server 2010
18 26 (9.15%) Internet
19 24 (8.45%) HP
19 24 (8.45%) SCCM
20 22 (7.75%) SC Cleared
20 22 (7.75%) Incident Management
20 22 (7.75%) WAN

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 21 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (18.66%) MS Exchange
2 28 (9.86%) IBM Notes
3 27 (9.51%) Exchange Server 2010
4 14 (4.93%) Exchange Server 2003
5 12 (4.23%) Exchange Server 2007
6 7 (2.46%) Blackberry Enterprise Server
7 5 (1.76%) Apache
7 5 (1.76%) SharePoint
7 5 (1.76%) Lync
8 3 (1.06%) SharePoint 2013
9 2 (0.70%) Exchange Server 2013
10 1 (0.35%) IIS
10 1 (0.35%) SharePoint 2010
10 1 (0.35%) WorkSite
10 1 (0.35%) Lotus Domino
10 1 (0.35%) Live Communications Server
10 1 (0.35%) Exchange Server 2000
Applications
1 113 (39.79%) MS Office
2 50 (17.61%) MS Excel
3 5 (1.76%) MS PowerPoint
4 2 (0.70%) MS Visio
5 1 (0.35%) Acrobat
5 1 (0.35%) MS Project
Business Applications
1 3 (1.06%) Eikon
2 2 (0.70%) Cerner Millennium
3 1 (0.35%) assyst
Cloud Services
1 7 (2.46%) Office 365
Communications & Networking
1 28 (9.86%) Firewall
2 27 (9.51%) TCP/IP
3 26 (9.15%) Internet
4 22 (7.75%) WAN
4 22 (7.75%) LAN
5 20 (7.04%) DNS
6 18 (6.34%) VoIP
7 16 (5.63%) DHCP
7 16 (5.63%) VPN
8 7 (2.46%) SAN
8 7 (2.46%) 3G
8 7 (2.46%) Cisco IOS
9 6 (2.11%) Wireless
10 5 (1.76%) NetScreen
10 5 (1.76%) Cisco Nexus
10 5 (1.76%) BIG-IP
11 4 (1.41%) Wi-Fi
11 4 (1.41%) ADSL
11 4 (1.41%) Broadband
12 2 (0.70%) SMS
Database & Business Intelligence
1 5 (1.76%) MySQL
1 5 (1.76%) SQL Server
2 1 (0.35%) DTS
2 1 (0.35%) RDBMS
2 1 (0.35%) Big Data
2 1 (0.35%) Oracle Database
2 1 (0.35%) Relational Database
Development Applications
1 4 (1.41%) JIRA
2 2 (0.70%) Team Foundation Server
3 1 (0.35%) Trac
3 1 (0.35%) Subversion
General
1 14 (4.93%) Finance
2 6 (2.11%) Banking
3 5 (1.76%) Financial Institution
4 3 (1.06%) Retail
5 2 (0.70%) Publishing
6 1 (0.35%) Military
6 1 (0.35%) Telecoms
6 1 (0.35%) Aerospace
6 1 (0.35%) Law
6 1 (0.35%) Advertising
6 1 (0.35%) Investment Banking
6 1 (0.35%) Local Government
6 1 (0.35%) Retail Banking
6 1 (0.35%) German Language
Libraries, Frameworks & Software Standards
1 5 (1.76%) CSS
2 4 (1.41%) HTML
3 1 (0.35%) Android SDK
Miscellaneous
1 56 (19.72%) Blackberry
2 12 (4.23%) Analytical Skills
3 8 (2.82%) iPhone
3 8 (2.82%) iPad
4 7 (2.46%) NHS
5 5 (1.76%) Hedge funds
6 4 (1.41%) Interactive TV
6 4 (1.41%) Client/Server
7 3 (1.06%) Video Conferencing
8 2 (0.70%) Clustering
9 1 (0.35%) Thin Client
9 1 (0.35%) GIS
9 1 (0.35%) Management Information System
9 1 (0.35%) Handset
9 1 (0.35%) PDA
9 1 (0.35%) CMDB
9 1 (0.35%) Fat Client
9 1 (0.35%) EqualLogic
Operating Systems
1 236 (83.10%) Windows
2 115 (40.49%) Windows 7
3 95 (33.45%) Windows XP
4 62 (21.83%) Windows Server 2008
5 55 (19.37%) Windows Server 2003
6 28 (9.86%) Linux
7 17 (5.99%) Mac OS X
8 16 (5.63%) Windows 8
9 15 (5.28%) Windows Server 2012
10 14 (4.93%) Mac OS
11 9 (3.17%) Windows Vista
11 9 (3.17%) Android
12 7 (2.46%) UNIX
13 6 (2.11%) Windows 2000
14 5 (1.76%) Ubuntu
15 4 (1.41%) CentOS
15 4 (1.41%) Apple iOS
16 2 (0.70%) Windows 2000 Server
17 1 (0.35%) Red Hat Enterprise Linux
17 1 (0.35%) AIX
Processes & Methodologies
1 62 (21.83%) ITIL
2 22 (7.75%) Incident Management
3 13 (4.58%) Migration
4 10 (3.52%) Service Management
5 8 (2.82%) Change Management
6 6 (2.11%) Service Delivery
6 6 (2.11%) ITIL V3
6 6 (2.11%) Software Deployment
7 5 (1.76%) Network Management
7 5 (1.76%) Asset Management
7 5 (1.76%) Configuration Management
8 4 (1.41%) Project Management
8 4 (1.41%) Problem Management
9 3 (1.06%) Release Management
9 3 (1.06%) Time Management
9 3 (1.06%) Security Management
10 2 (0.70%) Workflow
10 2 (0.70%) BCP
10 2 (0.70%) High Availability
10 2 (0.70%) Line Management
Programming Languages
1 16 (5.63%) C
2 14 (4.93%) SQL
3 5 (1.76%) Perl
4 4 (1.41%) PHP
5 3 (1.06%) Python
6 2 (0.70%) Java
6 2 (0.70%) PowerShell
7 1 (0.35%) Shell Script
7 1 (0.35%) PL/SQL
7 1 (0.35%) C++
Qualifications
1 32 (11.27%) Security Cleared
2 28 (9.86%) MCP
3 22 (7.75%) SC Cleared
4 11 (3.87%) Microsoft Certification
5 10 (3.52%) DV Cleared
6 8 (2.82%) Cisco Certification
6 8 (2.82%) MCSE
7 6 (2.11%) MCSA
8 3 (1.06%) CCNA
8 3 (1.06%) A+ Certification
8 3 (1.06%) ITIL Certification
8 3 (1.06%) MOS
8 3 (1.06%) ITIL Foundation Certificate
9 2 (0.70%) MCITP
9 2 (0.70%) MCDST
10 1 (0.35%) MCTS
10 1 (0.35%) CCA
10 1 (0.35%) Citrix Certification
10 1 (0.35%) HNC
Quality Assurance & Compliance
1 32 (11.27%) SLA
2 2 (0.70%) QA
System Software
1 140 (49.30%) Active Directory
2 17 (5.99%) VMware Infrastructure
3 6 (2.11%) XenApp
4 4 (1.41%) Terminal Services
5 3 (1.06%) VMware Server
5 3 (1.06%) VMware ESXi
6 2 (0.70%) vSphere
7 1 (0.35%) Hyper-V
7 1 (0.35%) VMware ESX
7 1 (0.35%) Microsoft App-V
7 1 (0.35%) MetaFrame
Systems Management
1 24 (8.45%) SCCM
2 7 (2.46%) Backup Exec
3 5 (1.76%) OpenView Configuration Management
3 5 (1.76%) Nagios
4 4 (1.41%) Norton AntiVirus
4 4 (1.41%) Zenoss
5 3 (1.06%) Symantec Enterprise Vault
6 2 (0.70%) WSUS
6 2 (0.70%) Systems Management Server (SMS)
6 2 (0.70%) NetBackup
7 1 (0.35%) Unicenter
7 1 (0.35%) Netcool
7 1 (0.35%) MIMEsweeper
7 1 (0.35%) SCOM
7 1 (0.35%) Cacti
7 1 (0.35%) Opsview
7 1 (0.35%) McAfee ePO
7 1 (0.35%) HP SIM
Vendors
1 121 (42.61%) Microsoft
2 37 (13.03%) Cisco
3 36 (12.68%) VMware
4 33 (11.62%) Citrix
5 28 (9.86%) Lotus
6 24 (8.45%) HP
7 22 (7.75%) Symantec
8 9 (3.17%) Altiris
9 8 (2.82%) Remedy
9 8 (2.82%) Apple
10 7 (2.46%) Dell
11 6 (2.11%) Oracle
11 6 (2.11%) CheckPoint
11 6 (2.11%) McAfee
12 5 (1.76%) Bloomberg
12 5 (1.76%) BMC
12 5 (1.76%) F5
13 4 (1.41%) Reuters
13 4 (1.41%) Sophos
13 4 (1.41%) Fidessa
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