The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 434 465 427
Rank change year-on-year
+31 -38
Contract jobs requiring a 2nd Line Support Engineer 166 130 130
As % of all contract IT jobs located in the UK 0.31% 0.25% 0.27%
As % of the Job Titles category 0.34% 0.27% 0.30%
Number of daily rates quoted 65 45 18
Average daily rate
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of your Daily Rate
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£165 £155 £170
Average daily rate % change year-on-year
+6.45% -8.82%
90% offered a daily rate of more than £109 £120 £115
10% offered a daily rate of more than £258 £263 £219
UK excluding London average daily rate £170 £150 £175
% change year-on-year
+13.33% -14.28%
Number of hourly rates quoted 49 33 58
Average hourly rate £16.00 £15.50 £17.25
Average hourly rate % change year-on-year
+3.22% -10.14%
90% offered a hourly rate of more than £12.00 £11.48 £11.50
10% offered a hourly rate of more than £21.55 £115.00 £21.50
UK excluding London average hourly rate £16.00 £14.36 £17.25
% change year-on-year
+11.45% -16.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49251 48960 43769
As % of all contract IT jobs located in the UK 92.35% 92.49% 92.44%
Number of daily rates quoted 30638 30338 25166
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1929 1993 2147
Average hourly rate £16.50 £17.00 £18.27
Average hourly rate % change year-on-year
-2.94% -6.92%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £40.80 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 29 May 2015.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 29 May 2015.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 148 £165 +3.12% 45
London +19 55 £155 -9.48% 9
South East +5 39 £170 +23.63% 25
Berkshire +13 16 £170 - 4
West Yorkshire +1 16 £123 -53.77% 2
Yorkshire -7 16 £123 -43.35% 2
City of London +23 15 £245 +8.88%
Leeds +1 14 £123 -53.77% 2
South West +19 13 £165 +12.82% 3
North West -18 11 £175 +45.83% 4
Reading - 11 £170 - 2
Scotland +9 10 £158 +26.00% 1
Manchester -1 8 £135 +12.50% 3
Hampshire -1 7 £150 +11.11% 6
Oxfordshire -15 7 £180 +38.46% 4
East of England -4 6 £325 +101.55%
Aberdeen - 6 - -
Wiltshire +6 5 - -
Bracknell -3 5 £170 -
West Midlands -10 5 £200 - 1
Surrey +8 4 £275 +61.76% 4
South Wales -1 4 £170 -
Wales -3 4 £170 +41.66%
Oxford -9 4 £175 +34.61% 3
Dorset +2 3 £165 - 1
Newcastle upon Tyne -4 3 £125 -43.63%
Tyne and Wear -4 3 £125 -43.63%
North East -4 3 £125 -43.63%
Birmingham -6 3 £200 -
Buckinghamshire - 3 - - 3

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 228 (77.82%) Windows
2 172 (58.70%) Active Directory
3 138 (47.10%) Microsoft
4 122 (41.64%) Windows 7
5 96 (32.76%) MS Office
6 83 (28.33%) MS Exchange
7 76 (25.94%) Windows XP
8 66 (22.53%) VMware
9 62 (21.16%) ITIL
10 55 (18.77%) Windows Server 2008
10 55 (18.77%) Citrix
11 54 (18.43%) Windows Server 2003
12 51 (17.41%) Exchange Server 2010
13 48 (16.38%) SLA
14 42 (14.33%) Security Cleared
15 40 (13.65%) MS Excel
16 37 (12.63%) HP
17 36 (12.29%) Microsoft Certification
18 32 (10.92%) Windows Server 2012
19 30 (10.24%) SC Cleared
20 27 (9.22%) MCSE
21 26 (8.87%) VoIP
22 24 (8.19%) TCP/IP
22 24 (8.19%) MCP
22 24 (8.19%) Symantec
22 24 (8.19%) Blackberry
22 24 (8.19%) Windows 8
23 23 (7.85%) DHCP
24 22 (7.51%) DNS
25 21 (7.17%) Cisco

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (28.33%) MS Exchange
2 51 (17.41%) Exchange Server 2010
3 14 (4.78%) IBM Notes
3 14 (4.78%) Exchange Server 2007
4 13 (4.44%) Lync
5 7 (2.39%) SharePoint
6 6 (2.05%) Exchange Server 2003
6 6 (2.05%) Exchange Server 2013
7 4 (1.37%) Blackberry Enterprise Server
8 3 (1.02%) SharePoint 2013
9 2 (0.68%) IIS
10 1 (0.34%) SharePoint 2010
10 1 (0.34%) Office Communications Server
Applications
1 96 (32.76%) MS Office
2 40 (13.65%) MS Excel
3 15 (5.12%) MS Visio
4 3 (1.02%) AutoCAD
4 3 (1.02%) MS PowerPoint
5 1 (0.34%) Adobe Creative Suite
Business Applications
1 4 (1.37%) Eikon
2 1 (0.34%) Remedy ITSM
Cloud Services
1 14 (4.78%) Office 365
2 1 (0.34%) Google Apps
2 1 (0.34%) Google Cloud Platform
2 1 (0.34%) Cloud Computing
Communications & Networking
1 26 (8.87%) VoIP
2 24 (8.19%) TCP/IP
3 23 (7.85%) DHCP
4 22 (7.51%) DNS
5 20 (6.83%) Firewall
6 17 (5.80%) VPN
7 16 (5.46%) LAN
8 14 (4.78%) WAN
9 12 (4.10%) SAN
10 8 (2.73%) 3G
11 7 (2.39%) Internet
12 6 (2.05%) HSPA
12 6 (2.05%) LTE
12 6 (2.05%) 2G
12 6 (2.05%) UMTS
12 6 (2.05%) GPRS
12 6 (2.05%) GSM
13 5 (1.71%) NAS
14 4 (1.37%) VLAN
14 4 (1.37%) Broadband
Database & Business Intelligence
1 15 (5.12%) SQL Server
2 1 (0.34%) MS Access
2 1 (0.34%) SQL Server Reporting Services
2 1 (0.34%) SQL Server 2005
2 1 (0.34%) SQL Server Integration Services
2 1 (0.34%) SQL Server 2008
Development Applications
1 2 (0.68%) JIRA
1 2 (0.68%) MSI
General
1 17 (5.80%) Finance
2 12 (4.10%) Retail
3 11 (3.75%) Banking
4 8 (2.73%) Telecoms
5 7 (2.39%) Retail Banking
6 5 (1.71%) Legal
7 3 (1.02%) Law
8 1 (0.34%) Pharmaceutical
8 1 (0.34%) Publishing
8 1 (0.34%) Multimedia
8 1 (0.34%) Japanese Language
Libraries, Frameworks & Software Standards
1 2 (0.68%) .NET
1 2 (0.68%) HTML
2 1 (0.34%) ASP.NET
2 1 (0.34%) JSP
2 1 (0.34%) Application Packaging
2 1 (0.34%) Software Packaging
Miscellaneous
1 24 (8.19%) Blackberry
2 13 (4.44%) iPhone
2 13 (4.44%) NHS
3 12 (4.10%) iPad
4 11 (3.75%) Data Centre
5 10 (3.41%) Analytical Skills
6 8 (2.73%) Management Information System
7 6 (2.05%) Clustering
8 4 (1.37%) Computer Science
9 3 (1.02%) Thin Client
9 3 (1.02%) Fat Client
9 3 (1.02%) Video Conferencing
10 2 (0.68%) Freedom of Information
10 2 (0.68%) Replication
10 2 (0.68%) EPoS
10 2 (0.68%) User Experience
11 1 (0.34%) EqualLogic
11 1 (0.34%) Smartcard
11 1 (0.34%) Client/Server
11 1 (0.34%) IVR
Operating Systems
1 228 (77.82%) Windows
2 122 (41.64%) Windows 7
3 76 (25.94%) Windows XP
4 55 (18.77%) Windows Server 2008
5 54 (18.43%) Windows Server 2003
6 32 (10.92%) Windows Server 2012
7 24 (8.19%) Windows 8
8 12 (4.10%) Linux
9 9 (3.07%) Windows 2000
10 8 (2.73%) Android
11 7 (2.39%) Windows Vista
12 5 (1.71%) Windows 2000 Server
13 4 (1.37%) Mac OS X
13 4 (1.37%) Apple iOS
14 3 (1.02%) Mac OS
14 3 (1.02%) UNIX
14 3 (1.02%) Ubuntu
14 3 (1.02%) CentOS
15 2 (0.68%) AIX
16 1 (0.34%) Debian
Processes & Methodologies
1 62 (21.16%) ITIL
2 17 (5.80%) Configuration Management
3 12 (4.10%) Incident Management
4 10 (3.41%) Service Delivery
5 9 (3.07%) Change Management
5 9 (3.07%) CRM
5 9 (3.07%) Problem Management
6 7 (2.39%) Migration
7 6 (2.05%) Fault Management
7 6 (2.05%) Asset Management
7 6 (2.05%) Project Management
7 6 (2.05%) Network Architecture
7 6 (2.05%) Software Delivery
8 5 (1.71%) ITIL V3
8 5 (1.71%) Server Building
8 5 (1.71%) Service Management
9 3 (1.02%) Change Control
9 3 (1.02%) Software Distribution
9 3 (1.02%) CAD
9 3 (1.02%) Systems Analysis
Programming Languages
1 16 (5.46%) SQL
2 9 (3.07%) PowerShell
3 2 (0.68%) Python
4 1 (0.34%) Bash Shell
4 1 (0.34%) JavaScript
4 1 (0.34%) VBA
4 1 (0.34%) C#
Qualifications
1 42 (14.33%) Security Cleared
2 36 (12.29%) Microsoft Certification
3 30 (10.24%) SC Cleared
4 27 (9.22%) MCSE
5 24 (8.19%) MCP
6 18 (6.14%) DV Cleared
7 17 (5.80%) Cisco Certification
8 15 (5.12%) CCNA
9 11 (3.75%) Degree
10 8 (2.73%) MCSA
11 5 (1.71%) CCNP
11 5 (1.71%) ITIL Certification
11 5 (1.71%) VMware Certified Professional (VCP)
12 4 (1.37%) MCITP
13 3 (1.02%) A+ Certification
13 3 (1.02%) Citrix Certification
13 3 (1.02%) Network+ Certification
13 3 (1.02%) MCDST
14 2 (0.68%) MOS
14 2 (0.68%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 48 (16.38%) SLA
2 1 (0.34%) Data Quality
2 1 (0.34%) QA
System Software
1 172 (58.70%) Active Directory
2 18 (6.14%) VMware Infrastructure
3 11 (3.75%) Terminal Services
4 10 (3.41%) XenApp
5 7 (2.39%) vSphere
6 5 (1.71%) XenDesktop
6 5 (1.71%) Hyper-V
7 4 (1.37%) VMware ESX
8 3 (1.02%) VMware ESXi
8 3 (1.02%) Terminal Server
8 3 (1.02%) VMware Server
9 2 (0.68%) Microsoft App-V
10 1 (0.34%) KVM
10 1 (0.34%) XenServer
10 1 (0.34%) DFS Replication
10 1 (0.34%) NFS
10 1 (0.34%) Samba
10 1 (0.34%) Citrix Presentation Server
10 1 (0.34%) Xen
Systems Management
1 21 (7.17%) SCCM
2 6 (2.05%) Backup Exec
3 5 (1.71%) WSUS
4 3 (1.02%) McAfee ePO
4 3 (1.02%) OpenView Configuration Management
4 3 (1.02%) DameWare
5 2 (0.68%) NetBackup
5 2 (0.68%) Systems Management Server (SMS)
5 2 (0.68%) Norton AntiVirus
5 2 (0.68%) AirWatch
6 1 (0.34%) Forefront Identity Manager
6 1 (0.34%) Casper Suite
6 1 (0.34%) SolarWinds Orion
6 1 (0.34%) SCOM
Vendors
1 138 (47.10%) Microsoft
2 66 (22.53%) VMware
3 55 (18.77%) Citrix
4 37 (12.63%) HP
5 24 (8.19%) Symantec
6 21 (7.17%) Cisco
7 15 (5.12%) Apple
8 14 (4.78%) Lotus
9 13 (4.44%) Remedy
10 12 (4.10%) Adobe
10 12 (4.10%) Dell
11 9 (3.07%) McAfee
11 9 (3.07%) Avaya
12 6 (2.05%) Amdocs
13 5 (1.71%) Google
14 4 (1.37%) EMC
14 4 (1.37%) Oracle
14 4 (1.37%) Wyse
14 4 (1.37%) Reuters
14 4 (1.37%) Bloomberg
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Rate: £16.00 - £30.00 per hour + n/a
Posted: 12 hours ago
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Rate: From £100 to £110 per day
Posted: 15 hours ago
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Rate: £140 - £141 per day
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Rate: From £100 to £150 per day 6-12 month contract with the opportunity to
Posted: 2 days ago
Alton, Hampshire
Austin Fraser
Rate: £160 - £180 per day
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Coventry, West Midlands (County)
Reed Technology
Rate: £15 - £20 per hour
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 3 days ago
Manchester, Lancashire
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Rate: £20 - £220 per hour
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Liverpool
Hays IT - Uk Posting account
Rate: £200.00 per day
Posted: 15 days ago
Oxford
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Rate: £15.00 - £18.00 per hour
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