The first table below looks at the demand for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Second Line Support Engineer
Rank 406 465 504
Rank change year-on-year
+59 +39
Contract jobs requiring a 2nd Line Support Engineer 125 113 84
As % of all contract IT jobs located in the UK 0.269% 0.194% 0.137%
As % of the Job Titles category 0.292% 0.209% 0.148%
Number of daily rates quoted 20 32 19
Average daily rate £170 £160 £150
Average daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £117 £101 £98
10% offered a daily rate of more than £214 £220 £255
UK excluding London average daily rate £170 £160 £175
% change year-on-year
+6.25% -8.57%
Number of hourly rates quoted 56 34 28
Average hourly rate £17.50 £15.63 £15.00
Average hourly rate % change year-on-year
+12.00% +4.16%
90% offered a hourly rate of more than £11.75 £10.50 £10.99
10% offered a hourly rate of more than £78.75 £18.50 £20.95
UK excluding London average hourly rate £16.38 £14.50 £14.50
% change year-on-year
+12.93% -
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
42797 53993 56874
As % of all contract IT jobs located in the UK 92.24% 92.65% 92.78%
Number of daily rates quoted 24561 29781 30909
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2134 2552 2929
Average hourly rate £18.50 £19.00 £20.00
Average hourly rate % change year-on-year
-2.63% -5.00%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 17 May 2013.

2nd Line Support Engineer Daily Rate Histogram

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 17 May 2013.

2nd Line Support Engineer Hourly Rate Histogram

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +64 117 £170 +6.25%
South East +13 35 £175 -16.66%
London +17 28 £171 +6.59%
South West +33 15 £114 +1.11%
City of London +18 14 £168 +1.51%
Berkshire +6 13 £175 -27.08%
North West +25 12 - -
East of England +21 10 - -
Lancashire - 8 - -
Somerset - 8 - -
Reading +10 7 £170 -39.28%
East Midlands +7 7 - -
Hertfordshire +10 6 - -
Yorkshire 0 6 £120 +9.09%
Taunton - 6 - -
West Yorkshire +6 5 £120 -
Bracknell -12 5 £188 -21.87%
Nottingham - 5 - -
Preston - 5 - -
Nottinghamshire - 5 - -
Wales +14 4 - -
Surrey +12 4 £175 +9.37%
Worthing - 4 - -
West Sussex - 4 - -
Cambridgeshire +14 3 - -
Buckinghamshire +12 3 £250 +23.45%
Oxfordshire +10 3 - -
Cardiff +9 3 - -
West Midlands +7 3 - -
South Wales +3 3 - -

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 184 (81.42%) Windows
2 159 (70.35%) Active Directory
3 117 (51.77%) Windows XP
4 103 (45.58%) Windows 7
5 89 (39.38%) MS Office
6 81 (35.84%) Microsoft
7 64 (28.32%) MS Exchange
7 64 (28.32%) Blackberry
8 48 (21.24%) Windows Server 2003
9 45 (19.91%) Windows Server 2008
10 43 (19.03%) Citrix
11 35 (15.49%) SCCM
12 30 (13.27%) Exchange Server 2007
13 29 (12.83%) MS Excel
14 28 (12.39%) Security Cleared
15 27 (11.95%) Windows Vista
15 27 (11.95%) LAN
16 23 (10.18%) Microsoft Certification
17 22 (9.735%) Exchange Server 2003
17 22 (9.735%) SC Cleared
18 20 (8.850%) ITIL
19 18 (7.965%) Windows 2000
19 18 (7.965%) TCP/IP
20 17 (7.522%) Exchange Server 2010
21 16 (7.080%) WAN
21 16 (7.080%) HP
21 16 (7.080%) MCSE
22 15 (6.637%) DNS
22 15 (6.637%) McAfee
23 14 (6.195%) Migration

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (0.885%) Web Services
2 1 (0.442%) Application Packaging
2 1 (0.442%) .NET
2 1 (0.442%) ASP.NET
2 1 (0.442%) COM
Application Platforms
1 64 (28.32%) MS Exchange
2 30 (13.27%) Exchange Server 2007
3 22 (9.735%) Exchange Server 2003
4 17 (7.522%) Exchange Server 2010
5 9 (3.982%) SharePoint
6 6 (2.655%) Blackberry Enterprise Server
7 5 (2.212%) Lotus Notes
8 1 (0.442%) IIS
Applications
1 89 (39.38%) MS Office
2 29 (12.83%) MS Excel
3 1 (0.442%) MS Visio
3 1 (0.442%) SPSS
3 1 (0.442%) CINEMA 4D
3 1 (0.442%) Vectorworks
3 1 (0.442%) Google Apps
Communications & Networking
1 27 (11.95%) LAN
2 18 (7.965%) TCP/IP
3 16 (7.080%) WAN
4 15 (6.637%) DNS
5 14 (6.195%) VPN
6 13 (5.752%) DHCP
7 3 (1.327%) SMS
7 3 (1.327%) Internet
7 3 (1.327%) Wi-Fi
7 3 (1.327%) Wireless
8 2 (0.885%) MPLS
8 2 (0.885%) Firewall
8 2 (0.885%) SAN
8 2 (0.885%) Intranet
8 2 (0.885%) Ethernet
8 2 (0.885%) HTTP
8 2 (0.885%) Unified Communications
9 1 (0.442%) NetScaler
9 1 (0.442%) VoIP
9 1 (0.442%) WLAN
Database & Business Intelligence
1 2 (0.885%) MySQL
2 1 (0.442%) SQL Server
2 1 (0.442%) Oracle 8/8i
General
1 6 (2.655%) Finance
2 5 (2.212%) Telecoms
3 4 (1.770%) Retail
4 3 (1.327%) Banking
5 2 (0.885%) Marketing
5 2 (0.885%) Welsh Language
5 2 (0.885%) Advertising
5 2 (0.885%) Back Office
6 1 (0.442%) Electronics
6 1 (0.442%) Law
6 1 (0.442%) Manufacturing
6 1 (0.442%) Local Government
Miscellaneous
1 64 (28.32%) Blackberry
2 8 (3.540%) NHS
3 6 (2.655%) PDA
3 6 (2.655%) iPad
4 3 (1.327%) Handset
5 2 (0.885%) Fat Client
5 2 (0.885%) iPhone
5 2 (0.885%) Thin Client
5 2 (0.885%) Client/Server
5 2 (0.885%) EPoS
6 1 (0.442%) CCTV
6 1 (0.442%) Computer Science
6 1 (0.442%) Wiki
6 1 (0.442%) Video Conferencing
6 1 (0.442%) Data Integration
Operating Systems
1 184 (81.42%) Windows
2 117 (51.77%) Windows XP
3 103 (45.58%) Windows 7
4 48 (21.24%) Windows Server 2003
5 45 (19.91%) Windows Server 2008
6 27 (11.95%) Windows Vista
7 18 (7.965%) Windows 2000
8 4 (1.770%) Mac OS X
9 2 (0.885%) Windows NT
9 2 (0.885%) Linux
9 2 (0.885%) Windows 8
9 2 (0.885%) UNIX
10 1 (0.442%) Windows Phone
10 1 (0.442%) Mac OS
10 1 (0.442%) Android
Processes & Methodologies
1 20 (8.850%) ITIL
2 14 (6.195%) Migration
3 13 (5.752%) Software Deployment
4 4 (1.770%) Software Distribution
4 4 (1.770%) Time Management
5 3 (1.327%) Data Migration
5 3 (1.327%) Data Management
5 3 (1.327%) TQM
6 2 (0.885%) CAE
6 2 (0.885%) Disaster Recovery
6 2 (0.885%) Problem Management
6 2 (0.885%) ITIL V3
6 2 (0.885%) Change Control
7 1 (0.442%) Root Cause Analysis
7 1 (0.442%) Requirements Analysis
7 1 (0.442%) Network Architecture
7 1 (0.442%) Network Management
7 1 (0.442%) Service Management
7 1 (0.442%) Service Delivery
7 1 (0.442%) PRINCE2
Programming Languages
1 6 (2.655%) SQL
2 2 (0.885%) PowerShell
2 2 (0.885%) C
2 2 (0.885%) Perl
3 1 (0.442%) PL/SQL
Qualifications
1 28 (12.39%) Security Cleared
2 23 (10.18%) Microsoft Certification
3 22 (9.735%) SC Cleared
4 16 (7.080%) MCSE
5 13 (5.752%) MCP
6 5 (2.212%) MCSA
7 4 (1.770%) MCDST
8 3 (1.327%) ITIL Certification
8 3 (1.327%) DV Cleared
8 3 (1.327%) Degree
9 2 (0.885%) Cisco Certification
9 2 (0.885%) MCITP
9 2 (0.885%) CCIE
9 2 (0.885%) CCSP
9 2 (0.885%) CCNP
9 2 (0.885%) CCIP
9 2 (0.885%) CCNA
10 1 (0.442%) CCA
10 1 (0.442%) Citrix Certification
10 1 (0.442%) HNC
Quality Assurance & Compliance
1 10 (4.425%) SLA
System Software
1 159 (70.35%) Active Directory
2 6 (2.655%) Microsoft App-V
3 5 (2.212%) VMware Infrastructure
4 3 (1.327%) XenApp
5 2 (0.885%) Terminal Services
5 2 (0.885%) VMware ESXi
6 1 (0.442%) VMware ESX
6 1 (0.442%) MetaFrame
6 1 (0.442%) XenServer
6 1 (0.442%) ProxySG
Systems Management
1 35 (15.49%) SCCM
2 5 (2.212%) Backup Exec
3 4 (1.770%) DameWare
4 3 (1.327%) SCOM
4 3 (1.327%) Norton AntiVirus
5 2 (0.885%) WSUS
5 2 (0.885%) NetBackup
5 2 (0.885%) OpenView Configuration Management
6 1 (0.442%) Systems Management Server (SMS)
6 1 (0.442%) HP SIM
6 1 (0.442%) Symantec Enterprise Vault
Vendors
1 81 (35.84%) Microsoft
2 43 (19.03%) Citrix
3 16 (7.080%) HP
4 15 (6.637%) McAfee
5 14 (6.195%) VMware
6 13 (5.752%) Apple
7 12 (5.310%) Cisco
8 9 (3.982%) Dell
9 8 (3.540%) Kaspersky
10 7 (3.097%) Juniper
11 6 (2.655%) CA
12 5 (2.212%) AppSense
12 5 (2.212%) Lotus
12 5 (2.212%) Lumension
13 4 (1.770%) Symantec
14 3 (1.327%) Sophos
14 3 (1.327%) MobileIron
14 3 (1.327%) Sage
15 2 (0.885%) Quark
15 2 (0.885%) Reuters
London
Key skills: Windows XP/7 Mac OSX, Snow Leopard, Lion, Mountain Lion 10.8 MS Exchange MS Office 2007/2010 Apple Remote Desktop Casper Suite Blackberry & BES Printer &...
Marcus Donald People
Rate: £12 to £15 per hour
Posted: 17 May 2013
City, London
Occasional Reactive and scheduled site visits may be required As a Second Line/ Remote Support/ Helpdesk Support engineer you will have : A min 3+ years experience of support *...
Global Technology Solutions Ltd
Rate: £13 - £16 per hour + / may have perm opportunity
Posted: 13 May 2013