The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 473 437 394
Rank change year-on-year
-36 -43
Contract jobs requiring a 2nd Line Support Engineer 155 170 210
As % of all contract IT jobs located in the UK 0.30% 0.33% 0.43%
As % of the Job Titles category 0.32% 0.35% 0.45%
Number of daily rates quoted 68 58 74
Average daily rate £160 £160 £150
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £120 £110 £110
10% offered a daily rate of more than £240 £250 £199
UK excluding London average daily rate £160 £148 £140
% change year-on-year
+8.47% +5.35%
Number of hourly rates quoted 49 45 61
Average hourly rate £15.50 £15.00 £15.50
Average hourly rate % change year-on-year
+3.33% -3.22%
90% offered a hourly rate of more than £12.00 £12.24 £12.50
10% offered a hourly rate of more than £20.20 £20.00 £21.00
UK excluding London average hourly rate £15.50 £15.00 £15.50
% change year-on-year
+3.33% -3.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48768 48345 46356
As % of all contract IT jobs located in the UK 94.58% 94.48% 94.27%
Number of daily rates quoted 31355 30091 27314
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £575 £563 £565
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1699 1902 2042
Average hourly rate £17.50 £17.22 £17.50
Average hourly rate % change year-on-year
+1.62% -1.60%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 14 February 2016.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 14 February 2016.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 141 £160 - 45
London 0 43 £150 -24.05% 10
South East +5 41 £160 +8.47% 10
South West +5 19 £140 +14.28% 7
Berkshire -3 14 £300 +115.64% 1
East of England -3 11 £183 +75.48% 3
Oxfordshire +6 9 £138 -31.25% 1
Reading -9 9 £190 +36.69% 1
North West -10 8 £160 - 3
City of London +50 7 £225 +12.50% 4
Oxford +5 7 £138 -
East Midlands -4 6 £135 - 3
Yorkshire -15 6 £161 -27.04% 6
West Midlands -18 6 £188 +97.36% 3
Somerset - 6 - -
Hampshire +10 5 £159 -47.08% 4
Hertfordshire +7 5 £120 -25.00% 2
Scotland -13 5 £115 -48.88% 1
Glasgow +11 4 £115 -48.88%
Bracknell +3 4 £320 -
Lancashire 0 4 - -
Wiltshire -2 4 £205 - 1
Essex -4 4 £190 -
Surrey -11 4 £175 +10.23% 1
Gloucestershire +4 3 £140 - 2
Bristol +2 3 - - 2
Stevenage -1 3 £120 -
West Yorkshire -10 3 £161 -27.04% 5
Wales -14 3 £188 +27.11% 1
South Wales -16 3 £188 +27.11%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 14 February 2016, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 298 (82.09%) Windows
2 218 (60.06%) Active Directory
3 180 (49.59%) Windows 7
4 132 (36.36%) Microsoft
5 101 (27.82%) Windows Server
6 84 (23.14%) MS Office
7 70 (19.28%) MS Exchange
8 69 (19.01%) Windows XP
9 66 (18.18%) ITIL
10 58 (15.98%) Citrix
11 55 (15.15%) Windows Server 2008
12 52 (14.33%) MS Excel
13 50 (13.77%) Blackberry
14 47 (12.95%) Windows Server 2003
15 41 (11.29%) VMware
16 39 (10.74%) Windows Server 2012
17 38 (10.47%) Cisco
18 35 (9.64%) Security Cleared
19 34 (9.37%) Windows 8
19 34 (9.37%) Finance
20 33 (9.09%) Exchange Server 2010
21 32 (8.82%) SCCM
22 30 (8.26%) Office 365
23 29 (7.99%) Apple
24 26 (7.16%) TCP/IP
24 26 (7.16%) DNS
25 25 (6.89%) iPhone
26 23 (6.34%) SC Cleared
26 23 (6.34%) DHCP
27 20 (5.51%) Firewall

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 14 February 2016, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (19.28%) MS Exchange
2 33 (9.09%) Exchange Server 2010
3 15 (4.13%) IBM Notes
4 10 (2.75%) Blackberry Enterprise Server
4 10 (2.75%) Exchange Server 2007
4 10 (2.75%) Exchange Server 2013
4 10 (2.75%) SharePoint
5 7 (1.93%) Exchange Server 2003
6 6 (1.65%) Skype for Business
7 2 (0.55%) SharePoint 2010
7 2 (0.55%) WebLogic
8 1 (0.28%) Live Communications Server
Applications
1 84 (23.14%) MS Office
2 52 (14.33%) MS Excel
3 4 (1.10%) MS PowerPoint
4 2 (0.55%) MS Visio
Business Applications
1 13 (3.58%) Eikon
2 5 (1.38%) Remedy ITSM
3 4 (1.10%) SAP Oil and Gas
4 1 (0.28%) assyst
4 1 (0.28%) Dynamics AX
4 1 (0.28%) Dynamics CRM
4 1 (0.28%) SAP CRM
Cloud Services
1 30 (8.26%) Office 365
2 3 (0.83%) Microsoft Azure
3 1 (0.28%) Google Apps
3 1 (0.28%) OneDrive
Communications & Networking
1 26 (7.16%) DNS
1 26 (7.16%) TCP/IP
2 23 (6.34%) DHCP
3 20 (5.51%) Firewall
4 17 (4.68%) WAN
5 15 (4.13%) LAN
6 14 (3.86%) VPN
7 13 (3.58%) Broadband
8 12 (3.31%) VoIP
9 11 (3.03%) Internet
9 11 (3.03%) Wireless
10 9 (2.48%) Remote Desktop
11 7 (1.93%) ADSL
11 7 (1.93%) IP Telephony
12 6 (1.65%) Wi-Fi
13 5 (1.38%) Intranet
13 5 (1.38%) VLAN
14 4 (1.10%) Cisco ASA
14 4 (1.10%) Cisco IPT
15 3 (0.83%) SAN
Database & Business Intelligence
1 7 (1.93%) SQL Server
2 2 (0.55%) Oracle Database
3 1 (0.28%) Data Mining
3 1 (0.28%) SQL Server 2005
3 1 (0.28%) SQL Server 2012
Development Applications
1 2 (0.55%) Oracle APEX
2 1 (0.28%) JIRA
General
1 34 (9.37%) Finance
2 20 (5.51%) Retail
3 15 (4.13%) Banking
4 13 (3.58%) Retail Banking
5 8 (2.20%) Law
5 8 (2.20%) Telecoms
6 6 (1.65%) Legal
6 6 (1.65%) Manufacturing
7 4 (1.10%) Electronics
7 4 (1.10%) Games
7 4 (1.10%) Marketing
8 3 (0.83%) French Language
9 2 (0.55%) Advertising
9 2 (0.55%) German Language
9 2 (0.55%) Local Government
10 1 (0.28%) Aerospace
10 1 (0.28%) Back Office
10 1 (0.28%) Publishing
10 1 (0.28%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.28%) 802.1X
Miscellaneous
1 50 (13.77%) Blackberry
2 25 (6.89%) iPhone
3 18 (4.96%) Driving Licence
4 16 (4.41%) iPad
5 15 (4.13%) NHS
6 11 (3.03%) Analytical Skills
7 7 (1.93%) Data Centre
8 6 (1.65%) Video Conferencing
9 3 (0.83%) Client/Server
9 3 (0.83%) Management Information System
10 2 (0.55%) Computer Science
10 2 (0.55%) Learning Management System
10 2 (0.55%) User Experience
11 1 (0.28%) BYOD
11 1 (0.28%) Fat Client
11 1 (0.28%) HP Storage
11 1 (0.28%) Mobile App
11 1 (0.28%) Mobile Computing
11 1 (0.28%) Thin Client
11 1 (0.28%) Video on Demand
Operating Systems
1 298 (82.09%) Windows
2 180 (49.59%) Windows 7
3 101 (27.82%) Windows Server
4 69 (19.01%) Windows XP
5 55 (15.15%) Windows Server 2008
6 47 (12.95%) Windows Server 2003
7 39 (10.74%) Windows Server 2012
8 34 (9.37%) Windows 8
9 16 (4.41%) Android
9 16 (4.41%) Linux
10 7 (1.93%) Windows Vista
11 6 (1.65%) Apple iOS
11 6 (1.65%) Mac OS X
11 6 (1.65%) Windows 10
12 5 (1.38%) Unix
13 2 (0.55%) AIX
13 2 (0.55%) Mac OS
13 2 (0.55%) Solaris
13 2 (0.55%) Windows 2000
13 2 (0.55%) Windows Phone
Processes & Methodologies
1 66 (18.18%) ITIL
2 13 (3.58%) Service Management
3 10 (2.75%) Problem Management
4 9 (2.48%) Migration
5 8 (2.20%) Service Delivery
6 7 (1.93%) ITIL V3
7 6 (1.65%) Disaster Recovery
7 6 (1.65%) Incident Management
7 6 (1.65%) Root Cause Analysis
8 5 (1.38%) Continuous Improvement
8 5 (1.38%) CRM
8 5 (1.38%) Mobile Device Management
8 5 (1.38%) Time Management
9 4 (1.10%) Business Intelligence
9 4 (1.10%) Capacity Management
9 4 (1.10%) Change Control
9 4 (1.10%) Digital Marketing
9 4 (1.10%) ITSM
9 4 (1.10%) Programme Management
10 3 (0.83%) Change Management
Programming Languages
1 15 (4.13%) SQL
2 10 (2.75%) PowerShell
3 2 (0.55%) PL/SQL
4 1 (0.28%) C#
4 1 (0.28%) Java
Qualifications
1 35 (9.64%) Security Cleared
2 23 (6.34%) SC Cleared
3 15 (4.13%) Microsoft Certification
4 12 (3.31%) DBS Check
5 10 (2.75%) Cisco Certification
6 7 (1.93%) CCNA
6 7 (1.93%) CCNP
7 6 (1.65%) MCSE
8 5 (1.38%) DV Cleared
8 5 (1.38%) ITIL Certification
8 5 (1.38%) MCP
9 4 (1.10%) MCDST
9 4 (1.10%) MCITP
10 3 (0.83%) ACMT
11 2 (0.55%) CCVP
11 2 (0.55%) Citrix Certification
11 2 (0.55%) MCSA
12 1 (0.28%) BPSS Clearance
12 1 (0.28%) CCA
12 1 (0.28%) HNC
Quality Assurance & Compliance
1 17 (4.68%) SLA
2 4 (1.10%) Disclosure Scotland
3 1 (0.28%) Sarbanes-Oxley
System Software
1 218 (60.06%) Active Directory
2 19 (5.23%) VMware Infrastructure
3 15 (4.13%) XenApp
4 11 (3.03%) Hyper-V
5 5 (1.38%) Terminal Services
6 3 (0.83%) XenDesktop
7 1 (0.28%) Forefront TMG
7 1 (0.28%) Microsoft App-V
7 1 (0.28%) VMware ESXi
7 1 (0.28%) vSphere
Systems Management
1 32 (8.82%) SCCM
2 5 (1.38%) Backup Exec
2 5 (1.38%) SCOM
3 4 (1.10%) Cisco UCCE
4 3 (0.83%) NetBackup
5 2 (0.55%) Cisco IPCC
5 2 (0.55%) Cisco UCCX
5 2 (0.55%) Norton AntiVirus
5 2 (0.55%) OpenView Configuration Management
5 2 (0.55%) SCSM
5 2 (0.55%) SCVMM
5 2 (0.55%) XenMobile
6 1 (0.28%) Cisco CUCM
6 1 (0.28%) FortiGate
6 1 (0.28%) Systems Management Server (SMS)
6 1 (0.28%) Tivoli
Vendors
1 132 (36.36%) Microsoft
2 58 (15.98%) Citrix
3 41 (11.29%) VMware
4 38 (10.47%) Cisco
5 29 (7.99%) Apple
6 15 (4.13%) Lotus
7 14 (3.86%) HP
8 13 (3.58%) Bloomberg
8 13 (3.58%) Reuters
9 11 (3.03%) Symantec
10 9 (2.48%) Remedy
11 7 (1.93%) iManage
12 6 (1.65%) Oracle
12 6 (1.65%) SAP
12 6 (1.65%) SonicWALL
13 5 (1.38%) Avaya
13 5 (1.38%) Dell
13 5 (1.38%) Google
13 5 (1.38%) Sophos
14 4 (1.10%) Mitel
Leeds, West Yorkshire
Spring Technology
Rate: £10.00 - £15.00 per hour
Posted: 3 days ago
Warwick, Warwickshire
Lorien Resourcing
Posted: 5 days ago
Sheffield
Real Staffing
Rate: £175 - £250 per day
Posted: 9 days ago