The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 515 459 432
Rank change year-on-year
-56 -27
Contract jobs requiring a 2nd Line Support Engineer 145 217 185
As % of all contract IT jobs located in the UK 0.27% 0.38% 0.34%
As % of the Job Titles category 0.28% 0.40% 0.36%
Number of daily rates quoted 72 83 73
Median daily rate £150 £165 £160
Median daily rate % change year-on-year
-9.09% +3.12%
90% offered a daily rate of more than £116 £102 £116
10% offered a daily rate of more than £248 £248 £230
UK excluding London median daily rate £150 £171 £160
% change year-on-year
-12.40% +7.03%
Number of hourly rates quoted 22 66 49
Median hourly rate £13.75 £17.50 £15.00
Median hourly rate % change year-on-year
-21.42% +16.66%
90% offered a hourly rate of more than £11.01 £13.00 £10.90
10% offered a hourly rate of more than £18.58 £21.55 £20.03
UK excluding London median hourly rate £13.50 £17.50 £15.00
% change year-on-year
-22.85% +16.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51171 54063 51068
As % of all contract IT jobs located in the UK 94.77% 94.76% 94.72%
Number of daily rates quoted 33246 34265 30949
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1562 2016 2062
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.58 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

2nd Line Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Engineer in the job title.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 July 2016.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 133 £150 -9.77% 53
London -17 44 £150 -6.25% 14
South East -20 34 £150 -12.40% 16
South West +14 23 £156 +7.75% 12
East of England +17 16 £170 -8.10% 1
Berkshire +2 15 £135 -20.58% 3
Hertfordshire +20 10 £190 -
Surrey +4 9 £196 +15.44% 5
Wiltshire -3 8 £140 - 1
Wales +21 7 £90 -
South Wales +18 7 £90 -
Reading +4 7 £128 -25.00% 2
Oxfordshire +6 6 £135 -41.30% 2
Newcastle upon Tyne -47 6 £218 +24.28%
North East -47 6 £218 +24.28%
Tyne and Wear -49 6 £218 +24.28%
Somerset - 6 - - 3
Watford +12 5 £190 -
Oxford -5 5 £135 -27.02%
Bracknell -13 5 £120 -29.41%
Swindon +5 4 £118 -
Norfolk +2 4 £145 -23.68%
Yorkshire -5 4 £200 +55.33% 2
West Midlands -40 4 £108 - 1
Bath - 4 - - 2
Cardiff - 4 £90 -
Bristol +2 3 £200 +33.33% 2
Scotland -1 3 - -
Chippenham -3 3 £140 - 1
West Yorkshire -5 3 £250 +91.93% 2

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 27 July 2016, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 248 (77.74%) Windows
2 175 (54.86%) Active Directory
3 139 (43.57%) Windows 7
4 120 (37.62%) Microsoft
5 100 (31.35%) Windows Server
6 67 (21.00%) MS Office
7 54 (16.93%) ITIL
7 54 (16.93%) Windows Server 2008
8 52 (16.30%) MS Excel
9 51 (15.99%) VMware
10 49 (15.36%) Windows XP
11 47 (14.73%) MS Exchange
12 43 (13.48%) Citrix
13 39 (12.23%) Office 365
13 39 (12.23%) Windows 8
13 39 (12.23%) Windows Server 2012
14 35 (10.97%) SCCM
15 34 (10.66%) Cisco
16 32 (10.03%) Windows 10
17 30 (9.40%) Security Cleared
18 29 (9.09%) Windows Server 2003
19 26 (8.15%) HP
19 26 (8.15%) SharePoint
19 26 (8.15%) Firewall
20 25 (7.84%) SLA
20 25 (7.84%) VMware Infrastructure
21 24 (7.52%) WAN
21 24 (7.52%) Linux
21 24 (7.52%) Migration
22 21 (6.58%) Lotus

2nd Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (14.73%) MS Exchange
2 26 (8.15%) SharePoint
3 21 (6.58%) IBM Notes
4 14 (4.39%) Exchange Server 2010
5 13 (4.08%) Skype for Business
6 12 (3.76%) Exchange Server 2003
7 9 (2.82%) Exchange Server 2007
8 7 (2.19%) Blackberry Enterprise Server
8 7 (2.19%) Exchange Server 2013
9 5 (1.57%) SharePoint 2010
9 5 (1.57%) WordPress
10 4 (1.25%) Exchange Server 2000
11 3 (0.94%) IIS
12 2 (0.63%) SharePoint Server
12 2 (0.63%) WebLogic
13 1 (0.31%) Apache
13 1 (0.31%) CMS
13 1 (0.31%) IBM Domino
13 1 (0.31%) Joomla!
13 1 (0.31%) Office Communications Server
Applications
1 67 (21.00%) MS Office
2 52 (16.30%) MS Excel
3 4 (1.25%) Acrobat
4 3 (0.94%) MS PowerPoint
5 2 (0.63%) MS Visio
6 1 (0.31%) MS Project
6 1 (0.31%) Photoshop
6 1 (0.31%) Spreadsheet
Business Applications
1 2 (0.63%) Remedy ITSM
2 1 (0.31%) Eikon
2 1 (0.31%) Sage 50
Cloud Services
1 39 (12.23%) Office 365
2 12 (3.76%) OneDrive
3 9 (2.82%) Yammer
4 7 (2.19%) Microsoft Azure
5 4 (1.25%) Azure Active Directory
6 2 (0.63%) Mimecast
7 1 (0.31%) Google Apps
7 1 (0.31%) SaaS
Communications & Networking
1 26 (8.15%) Firewall
2 24 (7.52%) WAN
3 21 (6.58%) TCP/IP
4 20 (6.27%) DNS
4 20 (6.27%) LAN
5 16 (5.02%) DHCP
5 16 (5.02%) VPN
6 14 (4.39%) Internet
7 13 (4.08%) Skype
8 12 (3.76%) Intranet
8 12 (3.76%) Remote Desktop
8 12 (3.76%) SAN
9 11 (3.45%) Wireless
10 10 (3.13%) VoIP
10 10 (3.13%) Wi-Fi
11 8 (2.51%) Cisco ASA
12 5 (1.57%) 3G
12 5 (1.57%) Ethernet
12 5 (1.57%) iSCSI
12 5 (1.57%) VLAN
Database & Business Intelligence
1 10 (3.13%) SQL Server
2 2 (0.63%) EDRMS
3 1 (0.31%) MS Access
Development Applications
1 1 (0.31%) Dreamweaver
1 1 (0.31%) MSI
1 1 (0.31%) StarTeam
General
1 14 (4.39%) Finance
2 6 (1.88%) Retail
3 5 (1.57%) Legal
4 4 (1.25%) Banking
5 3 (0.94%) Marketing
6 2 (0.63%) Advertising
6 2 (0.63%) Back Office
6 2 (0.63%) Law
6 2 (0.63%) Telecoms
7 1 (0.31%) Dutch Language
7 1 (0.31%) Front Office
7 1 (0.31%) Games
7 1 (0.31%) German Language
7 1 (0.31%) Indonesian Language
7 1 (0.31%) Investment Banking
7 1 (0.31%) Pharmaceutical
7 1 (0.31%) Publishing
7 1 (0.31%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.63%) HTML
2 1 (0.31%) .NET
2 1 (0.31%) 802.1X
2 1 (0.31%) ADO
2 1 (0.31%) Classic ASP
2 1 (0.31%) CSS
2 1 (0.31%) Middleware
Miscellaneous
1 17 (5.33%) Blackberry
1 17 (5.33%) Driving Licence
2 11 (3.45%) Data Centre
2 11 (3.45%) Smartphone
3 10 (3.13%) NHS
4 9 (2.82%) Analytical Skills
5 7 (2.19%) Fat Client
5 7 (2.19%) Thin Client
6 5 (1.57%) Computer Science
6 5 (1.57%) FlexPod
6 5 (1.57%) iPhone
7 4 (1.25%) iPad
8 3 (0.94%) Digital Media
8 3 (0.94%) e-Health
8 3 (0.94%) Health Informatics
8 3 (0.94%) Informatics
9 2 (0.63%) Clustering
9 2 (0.63%) Management Information System
9 2 (0.63%) Video Conferencing
10 1 (0.31%) Video on Demand
Operating Systems
1 248 (77.74%) Windows
2 139 (43.57%) Windows 7
3 100 (31.35%) Windows Server
4 54 (16.93%) Windows Server 2008
5 49 (15.36%) Windows XP
6 39 (12.23%) Windows 8
6 39 (12.23%) Windows Server 2012
7 32 (10.03%) Windows 10
8 29 (9.09%) Windows Server 2003
9 24 (7.52%) Linux
10 10 (3.13%) Android
10 10 (3.13%) Mac OS X
11 7 (2.19%) Unix
12 6 (1.88%) Red Hat Enterprise Linux
13 5 (1.57%) Apple iOS
13 5 (1.57%) CentOS
13 5 (1.57%) Data ONTAP
13 5 (1.57%) Ubuntu
13 5 (1.57%) Windows 2000
14 3 (0.94%) Windows Vista
Processes & Methodologies
1 54 (16.93%) ITIL
2 24 (7.52%) Migration
3 13 (4.08%) Service Management
4 10 (3.13%) Incident Management
5 9 (2.82%) Disaster Recovery
6 8 (2.51%) Fault Analysis
7 7 (2.19%) Change Management
8 6 (1.88%) Root Cause Analysis
8 6 (1.88%) Software Delivery
9 5 (1.57%) CRM
10 4 (1.25%) Problem Management
10 4 (1.25%) Service Delivery
11 3 (0.94%) Change Control
11 3 (0.94%) Data Privacy
11 3 (0.94%) ERP
11 3 (0.94%) High Availability
11 3 (0.94%) ITSM
11 3 (0.94%) Multi-Factor Authentication
11 3 (0.94%) Resource Management
11 3 (0.94%) Web Development
Programming Languages
1 14 (4.39%) SQL
2 6 (1.88%) C
3 4 (1.25%) Java
3 4 (1.25%) JavaScript
3 4 (1.25%) PHP
4 3 (0.94%) PowerShell
5 2 (0.63%) PL/SQL
6 1 (0.31%) VB
6 1 (0.31%) VBScript
Qualifications
1 30 (9.40%) Security Cleared
2 20 (6.27%) SC Cleared
3 18 (5.64%) Microsoft Certification
4 11 (3.45%) Cisco Certification
5 9 (2.82%) MCP
6 8 (2.51%) CCNA
6 8 (2.51%) MCSA
7 6 (1.88%) MCSE
8 5 (1.57%) CCNP
8 5 (1.57%) DBS Check
8 5 (1.57%) DV Cleared
9 4 (1.25%) BPSS Clearance
9 4 (1.25%) Degree
10 3 (0.94%) A+ Certification
10 3 (0.94%) ITIL Foundation Certificate
11 2 (0.63%) Citrix Certification
11 2 (0.63%) ITIL Certification
11 2 (0.63%) MCITP
11 2 (0.63%) MOS
11 2 (0.63%) NCDA
Quality Assurance & Compliance
1 25 (7.84%) SLA
2 3 (0.94%) Disclosure Scotland
2 3 (0.94%) PCI DSS
3 1 (0.31%) Sarbanes-Oxley
System Software
1 175 (54.86%) Active Directory
2 25 (7.84%) VMware Infrastructure
3 13 (4.08%) Hyper-V
4 11 (3.45%) XenApp
5 9 (2.82%) vSphere
6 6 (1.88%) Terminal Services
7 5 (1.57%) Microsoft App-V
8 3 (0.94%) VMware ESXi
8 3 (0.94%) XenDesktop
8 3 (0.94%) XenServer
9 1 (0.31%) Terminal Server
9 1 (0.31%) Virtual Desktop
9 1 (0.31%) VMware ESX
9 1 (0.31%) VMware Server
Systems Management
1 35 (10.97%) SCCM
2 5 (1.57%) DameWare
2 5 (1.57%) WSUS
3 4 (1.25%) BMC Marimba
4 3 (0.94%) Backup Exec
4 3 (0.94%) Norton AntiVirus
4 3 (0.94%) Tivoli Storage Manager
5 2 (0.63%) McAfee ePO
5 2 (0.63%) OpenView
5 2 (0.63%) OpenView Configuration Management
6 1 (0.31%) Cisco CUCM
6 1 (0.31%) Grafana
6 1 (0.31%) HP SIM
6 1 (0.31%) Microsoft Clustering
6 1 (0.31%) Nagios
6 1 (0.31%) OVSD
6 1 (0.31%) Perfmon
6 1 (0.31%) Symantec Endpoint Protection
6 1 (0.31%) Systems Management Server (SMS)
Vendors
1 120 (37.62%) Microsoft
2 51 (15.99%) VMware
3 43 (13.48%) Citrix
4 34 (10.66%) Cisco
5 26 (8.15%) HP
6 21 (6.58%) Lotus
7 10 (3.13%) Apple
8 9 (2.82%) Dell
8 9 (2.82%) Oracle
9 8 (2.51%) Remedy
9 8 (2.51%) Symantec
10 7 (2.19%) Red Hat
10 7 (2.19%) ThinPrint
11 6 (1.88%) Avaya
11 6 (1.88%) ServiceNow
11 6 (1.88%) Veeam
12 5 (1.57%) LANDesk
12 5 (1.57%) Meraki
12 5 (1.57%) NetApp
13 4 (1.25%) BMC
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