The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Second Line Support Engineer
UK
Rank 446 455 427
Rank change year-on-year
+9 -28
Contract jobs requiring a 2nd Line Support Engineer 155 164 175
As % of all contract IT jobs located in the UK 0.35% 0.32% 0.35%
As % of the Job Titles category 0.36% 0.34% 0.37%
Number of daily rates quoted 73 76 60
Median daily rate £165 £160 £170
Median daily rate % change year-on-year
+3.12% -5.88%
90% offered a daily rate of more than £122 £116 £120
10% offered a daily rate of more than £230 £250 £275
UK excluding London median daily rate £160 £171 £170
% change year-on-year
-6.56% +0.73%
Number of hourly rates quoted 30 48 50
Median hourly rate £18.38 £16.00 £14.50
Median hourly rate % change year-on-year
+14.84% +10.34%
90% offered a hourly rate of more than £12.95 £13.00 £11.95
10% offered a hourly rate of more than £24.35 £19.30 £19.50
UK excluding London median hourly rate £18.75 £16.00 £14.50
% change year-on-year
+17.18% +10.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42483 48201 47260
As % of all contract IT jobs located in the UK 94.73% 94.78% 94.70%
Number of daily rates quoted 27643 30615 29774
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £585 £575
UK excluding London median daily rate £395 £380 £375
% change year-on-year
+3.94% +1.33%
Number of hourly rates quoted 1508 1765 1883
Median hourly rate £17.77 £17.50 £16.50
Median hourly rate % change year-on-year
+1.54% +6.06%
90% offered a hourly rate of more than £11.00 £10.73 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £37.50
UK excluding London median hourly rate £17.43 £17.50 £16.00
% change year-on-year
-0.40% +9.37%

2nd Line Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Engineer in the job title.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 18 January 2017.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 18 January 2017.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 140 £165 +3.12% 41
London +5 49 £170 +13.33% 9
South East +9 25 £165 +3.93% 9
South West +8 18 £146 -31.97% 5
North East - 16 £215 -
Newcastle upon Tyne - 15 £215 -
Tyne and Wear - 15 £215 -
Yorkshire +16 9 £175 +9.20% 4
East of England +1 9 £125 -34.21% 5
Hampshire +9 7 £160 - 3
Berkshire +4 7 £175 -7.89%
East Midlands +3 7 £150 +11.11% 4
Surrey +23 6 £150 -25.00% 3
Wiltshire +4 6 £146 -41.50% 2
Bristol +2 6 £120 -
Scotland +26 5 £205 +36.66% 1
West Yorkshire +19 5 £180 +12.14% 3
North West +17 5 £150 -61.29% 2
Leeds +9 5 £180 +12.14% 1
Somerset +9 4 £110 - 1
Northamptonshire -13 4 £175 +29.62% 3
Cardiff +20 3 £153 -12.85%
Manchester +14 3 £124 -68.06% 2
Reading +8 3 £170 -10.52%
South Wales +8 3 £153 -12.85% 1
Wales +8 3 £153 -12.85% 1
Portsmouth 0 3 £160 - 1
Hertfordshire -4 3 £125 -
Oxfordshire -4 3 £250 +86.91% 2
Northampton - 3 - -

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 258 (81.39%) Windows
2 178 (56.15%) Active Directory
3 145 (45.74%) Windows 7
4 133 (41.96%) Microsoft
5 96 (30.28%) Windows Server
6 87 (27.44%) MS Office
7 74 (23.34%) ITIL
8 67 (21.14%) Office 365
9 63 (19.87%) MS Exchange
10 59 (18.61%) Windows Server 2008
11 58 (18.30%) VMware
12 57 (17.98%) MS Excel
13 50 (15.77%) Windows Server 2003
14 47 (14.83%) Windows 10
15 46 (14.51%) Windows XP
16 42 (13.25%) Windows 8
17 41 (12.93%) SCCM
18 38 (11.99%) SLA
19 37 (11.67%) Windows Server 2012
20 33 (10.41%) Security Cleared
21 32 (10.09%) LAN
22 31 (9.78%) Cisco
23 30 (9.46%) TCP/IP
23 30 (9.46%) Apple
24 29 (9.15%) Exchange Server 2010
24 29 (9.15%) WAN
24 29 (9.15%) Citrix
24 29 (9.15%) VMware Infrastructure
25 28 (8.83%) HP
26 27 (8.52%) DNS

2nd Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (19.87%) MS Exchange
2 29 (9.15%) Exchange Server 2010
3 19 (5.99%) Exchange Server 2013
4 17 (5.36%) Exchange Server 2007
4 17 (5.36%) SharePoint
5 16 (5.05%) IBM Notes
6 12 (3.79%) Skype for Business
7 7 (2.21%) Exchange Server 2003
8 2 (0.63%) Blackberry Enterprise Server
8 2 (0.63%) SharePoint 2010
8 2 (0.63%) WebSphere
9 1 (0.32%) CMS
9 1 (0.32%) IIS
9 1 (0.32%) SharePoint 2013
Applications
1 87 (27.44%) MS Office
2 57 (17.98%) MS Excel
3 6 (1.89%) MS PowerPoint
4 1 (0.32%) Acrobat
Business Applications
1 12 (3.79%) Eikon
2 2 (0.63%) Remedy ITSM
3 1 (0.32%) Dynamics CRM
3 1 (0.32%) Payment Gateway
Cloud Services
1 67 (21.14%) Office 365
2 7 (2.21%) Microsoft Azure
2 7 (2.21%) OneDrive
3 5 (1.58%) Yammer
4 4 (1.26%) Azure Active Directory
5 2 (0.63%) IaaS
5 2 (0.63%) PaaS
5 2 (0.63%) SaaS
6 1 (0.32%) Mimecast
Communications & Networking
1 32 (10.09%) LAN
2 30 (9.46%) TCP/IP
3 29 (9.15%) WAN
4 27 (8.52%) DNS
5 26 (8.20%) DHCP
6 23 (7.26%) VPN
7 22 (6.94%) Firewall
8 15 (4.73%) Wireless
9 13 (4.10%) Internet
10 11 (3.47%) VoIP
11 10 (3.15%) Remote Desktop
12 9 (2.84%) SAN
13 8 (2.52%) Skype
14 6 (1.89%) IP Telephony
15 5 (1.58%) 3G
15 5 (1.58%) Wi-Fi
16 4 (1.26%) Cisco IOS
16 4 (1.26%) VLAN
17 3 (0.95%) Ethernet
17 3 (0.95%) MPLS
Database & Business Intelligence
1 9 (2.84%) SQL Server
2 2 (0.63%) SQL Server 2005
2 2 (0.63%) SQL Server 2012
3 1 (0.32%) BusinessObjects XI
3 1 (0.32%) Crystal Reports
3 1 (0.32%) MS Access
3 1 (0.32%) Oracle Database
3 1 (0.32%) Oracle Database 11g
Development Applications
1 1 (0.32%) ClearCase
General
1 22 (6.94%) Retail
2 21 (6.62%) Banking
3 12 (3.79%) Retail Banking
4 11 (3.47%) Finance
5 6 (1.89%) Advertising
5 6 (1.89%) Legal
6 4 (1.26%) Telecoms
7 1 (0.32%) Investment Banking
7 1 (0.32%) Law
7 1 (0.32%) Local Government
7 1 (0.32%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.63%) ADO
2 1 (0.32%) HTML
Miscellaneous
1 26 (8.20%) Blackberry
2 21 (6.62%) iPhone
3 18 (5.68%) iPad
4 15 (4.73%) Smartphone
5 14 (4.42%) Driving Licence
6 10 (3.15%) Analytical Skills
7 7 (2.21%) Data Centre
8 6 (1.89%) RSA SecurID
9 4 (1.26%) BYOD
10 3 (0.95%) EPoS
10 3 (0.95%) Fat Client
10 3 (0.95%) Thin Client
11 2 (0.63%) CCTV
11 2 (0.63%) NHS
12 1 (0.32%) Biotechnology
12 1 (0.32%) Computer Science
12 1 (0.32%) Mainframe
12 1 (0.32%) Management Information System
12 1 (0.32%) Tandem
12 1 (0.32%) Video Conferencing
Operating Systems
1 258 (81.39%) Windows
2 145 (45.74%) Windows 7
3 96 (30.28%) Windows Server
4 59 (18.61%) Windows Server 2008
5 50 (15.77%) Windows Server 2003
6 47 (14.83%) Windows 10
7 46 (14.51%) Windows XP
8 42 (13.25%) Windows 8
9 37 (11.67%) Windows Server 2012
10 22 (6.94%) Mac OS X
11 14 (4.42%) Android
12 10 (3.15%) Linux
13 7 (2.21%) Mac OS
13 7 (2.21%) Windows Vista
14 6 (1.89%) Windows 2000
15 5 (1.58%) Unix
16 3 (0.95%) AIX
16 3 (0.95%) Apple iOS
16 3 (0.95%) CentOS
17 2 (0.63%) Ubuntu
Processes & Methodologies
1 74 (23.34%) ITIL
2 24 (7.57%) Migration
3 11 (3.47%) Incident Management
4 10 (3.15%) ITSM
4 10 (3.15%) Service Delivery
4 10 (3.15%) Service Management
5 8 (2.52%) Asset Management
5 8 (2.52%) Change Management
6 7 (2.21%) ITIL V3
7 6 (1.89%) Mobile Device Management
8 5 (1.58%) CRM
8 5 (1.58%) Disaster Recovery
9 4 (1.26%) Data Protection
9 4 (1.26%) Line Management
9 4 (1.26%) Problem Management
9 4 (1.26%) Software Delivery
9 4 (1.26%) Software Deployment
10 3 (0.95%) Change Control
10 3 (0.95%) Creative Problem-Solving
10 3 (0.95%) Multi-Factor Authentication
Programming Languages
1 12 (3.79%) SQL
2 8 (2.52%) C
3 3 (0.95%) PowerShell
4 2 (0.63%) Shell Script
5 1 (0.32%) C#
5 1 (0.32%) Java
5 1 (0.32%) JavaScript
5 1 (0.32%) PHP
5 1 (0.32%) PL/SQL
5 1 (0.32%) VB
5 1 (0.32%) VB6
Qualifications
1 33 (10.41%) Security Cleared
2 22 (6.94%) Microsoft Certification
3 16 (5.05%) DBS Check
4 13 (4.10%) SC Cleared
5 11 (3.47%) CCNA
5 11 (3.47%) Cisco Certification
5 11 (3.47%) MCSE
6 8 (2.52%) MCSA
7 7 (2.21%) Degree
8 5 (1.58%) MCP
9 4 (1.26%) A+ Certification
9 4 (1.26%) DV Cleared
9 4 (1.26%) HNC
9 4 (1.26%) ITIL Certification
9 4 (1.26%) Network+ Certification
10 3 (0.95%) MOS
10 3 (0.95%) VMware Certified Professional (VCP)
11 2 (0.63%) ACSA
11 2 (0.63%) CCENT
11 2 (0.63%) MCTS
Quality Assurance & Compliance
1 38 (11.99%) SLA
2 3 (0.95%) Disclosure Scotland
3 1 (0.32%) QA
System Software
1 178 (56.15%) Active Directory
2 29 (9.15%) VMware Infrastructure
3 17 (5.36%) Hyper-V
4 7 (2.21%) XenApp
5 5 (1.58%) vSphere
6 3 (0.95%) Microsoft App-V
6 3 (0.95%) XenDesktop
7 2 (0.63%) BitLocker
7 2 (0.63%) VMware ESXi
7 2 (0.63%) VMware Server
7 2 (0.63%) XenServer
8 1 (0.32%) Terminal Server
8 1 (0.32%) Virtual Desktop
8 1 (0.32%) Virtual Machines
Systems Management
1 41 (12.93%) SCCM
2 5 (1.58%) AirWatch
3 4 (1.26%) Backup Exec
4 3 (0.95%) Norton AntiVirus
4 3 (0.95%) OpenView Configuration Management
5 2 (0.63%) Casper Suite
5 2 (0.63%) DameWare
5 2 (0.63%) Grafana
5 2 (0.63%) Nagios
5 2 (0.63%) Systems Management Server (SMS)
6 1 (0.32%) BladeLogic
6 1 (0.32%) BMC Marimba
6 1 (0.32%) FortiGate
6 1 (0.32%) McAfee ePO
6 1 (0.32%) Microsoft Data Protection Manager
6 1 (0.32%) SafeCom
6 1 (0.32%) XenMobile
Vendors
1 133 (41.96%) Microsoft
2 58 (18.30%) VMware
3 31 (9.78%) Cisco
4 30 (9.46%) Apple
5 29 (9.15%) Citrix
6 28 (8.83%) HP
7 16 (5.05%) Lotus
8 13 (4.10%) Bloomberg
8 13 (4.10%) Reuters
9 11 (3.47%) Dell
10 10 (3.15%) LANDesk
11 9 (2.84%) Toshiba
12 8 (2.52%) Avaya
13 6 (1.89%) Intel Security
14 5 (1.58%) Sophos
14 5 (1.58%) Symantec
15 4 (1.26%) Google
16 3 (0.95%) CommVault
16 3 (0.95%) Novell
16 3 (0.95%) Remedy
Farnborough, Hampshire
Austin Fraser
Rate: £130 - £160 per day
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City, London
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Jersey, Channel Isles
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