The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 463 456 457
Rank change year-on-year
-7 +1
Contract jobs requiring a 2nd Line Support Engineer 138 119 149
As % of all contract IT jobs located in the UK 0.25% 0.22% 0.25%
As % of the Job Titles category 0.27% 0.24% 0.27%
Number of daily rates quoted 52 30 29
Average daily rate
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of your Daily Rate
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£175 £139 £160
Average daily rate % change year-on-year
+25.67% -12.96%
90% offered a daily rate of more than £128 £99 £113
10% offered a daily rate of more than £249 £201 £215
UK excluding London average daily rate £178 £135 £144
% change year-on-year
+31.48% -6.08%
Number of hourly rates quoted 36 47 41
Average hourly rate £15.00 £16.00 £17.00
Average hourly rate % change year-on-year
-6.25% -5.88%
90% offered a hourly rate of more than £10.25 £11.50 £12.25
10% offered a hourly rate of more than £19.50 £20.50 £23.50
UK excluding London average hourly rate £14.75 £16.00 £15.75
% change year-on-year
-7.81% +1.58%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51170 49280 54602
As % of all contract IT jobs located in the UK 92.36% 92.64% 92.75%
Number of daily rates quoted 30980 29240 30617
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1968 2111 2700
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £39.08 £38.98 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 20 August 2014.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 20 August 2014.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 127 £175 +25.67% 39
London +20 42 £170 +17.24% 8
South East -4 31 £199 +20.45% 13
South West -20 15 £200 - 9
West Midlands -9 12 £238 - 3
East of England -14 12 £160 - 2
Berkshire 0 10 £300 +81.81% 3
City of London +23 8 £175 +9.37% 3
West Sussex +6 8 £151 - 1
Hertfordshire -8 8 £160 - 2
Scotland -13 7 - -
Yorkshire 0 6 £185 +60.86%
Hampshire -13 6 £223 - 1
Reading - 6 £300 -
Crawley +11 5 - - 1
East Midlands +10 5 £165 +32.00% 1
Surrey +5 5 - - 2
West Yorkshire +2 5 £185 +105.55%
Leeds - 5 £185 -
Devon - 5 £200 -
Bracknell -1 4 - - 2
Bellshill - 4 - -
Docklands, London - 4 - -
Staffordshire - 4 - -
North Lanarkshire - 4 - -
North West -12 3 - - 3
Wiltshire -13 3 £200 - 3
Portsmouth +5 2 £230 -
Dorset +3 2 - - 1
Oxfordshire -1 2 - - 3

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 227 (83.76%) Windows
2 134 (49.45%) Active Directory
3 123 (45.39%) Microsoft
4 122 (45.02%) MS Office
5 120 (44.28%) Windows 7
6 104 (38.38%) Windows XP
7 67 (24.72%) Windows Server 2008
8 58 (21.40%) Windows Server 2003
9 54 (19.93%) ITIL
10 52 (19.19%) MS Exchange
11 50 (18.45%) Cisco
12 49 (18.08%) Blackberry
13 48 (17.71%) MS Excel
14 40 (14.76%) Citrix
15 35 (12.92%) VMware
16 33 (12.18%) LAN
17 29 (10.70%) TCP/IP
18 26 (9.59%) SLA
19 25 (9.23%) MCP
20 22 (8.12%) WAN
20 22 (8.12%) HP
21 21 (7.75%) Lotus
21 21 (7.75%) IBM Notes
21 21 (7.75%) Firewall
21 21 (7.75%) Symantec
21 21 (7.75%) SCCM
21 21 (7.75%) Exchange Server 2010
22 20 (7.38%) Windows Server 2012
22 20 (7.38%) Security Cleared
23 19 (7.01%) VPN

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (19.19%) MS Exchange
2 21 (7.75%) IBM Notes
2 21 (7.75%) Exchange Server 2010
3 15 (5.54%) Exchange Server 2003
4 12 (4.43%) Exchange Server 2007
5 11 (4.06%) Blackberry Enterprise Server
6 7 (2.58%) SharePoint
7 5 (1.85%) Lync
8 4 (1.48%) SharePoint 2010
9 2 (0.74%) SharePoint 2013
10 1 (0.37%) Exchange Server 2013
10 1 (0.37%) WorkSite
10 1 (0.37%) Exchange Server 2000
10 1 (0.37%) Apache
Applications
1 122 (45.02%) MS Office
2 48 (17.71%) MS Excel
3 8 (2.95%) MS Visio
3 8 (2.95%) Acrobat
3 8 (2.95%) MS Project
4 7 (2.58%) MS PowerPoint
Business Applications
1 3 (1.11%) assyst
1 3 (1.11%) Cerner Millennium
1 3 (1.11%) Eikon
Cloud Services
1 9 (3.32%) Office 365
Communications & Networking
1 33 (12.18%) LAN
2 29 (10.70%) TCP/IP
3 22 (8.12%) WAN
4 21 (7.75%) Firewall
5 19 (7.01%) VPN
6 16 (5.90%) VoIP
7 15 (5.54%) DNS
7 15 (5.54%) Internet
8 10 (3.69%) Wireless
9 7 (2.58%) 3G
9 7 (2.58%) DHCP
9 7 (2.58%) SAN
9 7 (2.58%) Cisco IOS
10 5 (1.85%) Wi-Fi
11 4 (1.48%) NetScreen
11 4 (1.48%) ADSL
11 4 (1.48%) BIG-IP
11 4 (1.48%) Cisco Nexus
12 3 (1.11%) SMS
13 2 (0.74%) Broadband
Database & Business Intelligence
1 3 (1.11%) SQL Server
2 2 (0.74%) Oracle ODI
3 1 (0.37%) MySQL
3 1 (0.37%) Oracle Reports
Development Applications
1 4 (1.48%) Team Foundation Server
2 2 (0.74%) JIRA
General
1 16 (5.90%) Finance
2 8 (2.95%) Retail
3 6 (2.21%) Banking
4 4 (1.48%) Financial Institution
5 2 (0.74%) Publishing
5 2 (0.74%) Telecoms
5 2 (0.74%) Investment Banking
6 1 (0.37%) Local Government
6 1 (0.37%) German Language
6 1 (0.37%) Military
6 1 (0.37%) Back Office
6 1 (0.37%) Aerospace
6 1 (0.37%) Law
6 1 (0.37%) Advertising
Libraries, Frameworks & Software Standards
1 4 (1.48%) CSS
2 1 (0.37%) MSMQ
2 1 (0.37%) Android SDK
2 1 (0.37%) HTML
2 1 (0.37%) J2EE
Miscellaneous
1 49 (18.08%) Blackberry
2 10 (3.69%) iPhone
3 9 (3.32%) iPad
4 6 (2.21%) NHS
5 5 (1.85%) Video Conferencing
6 4 (1.48%) Hedge funds
6 4 (1.48%) Client/Server
7 2 (0.74%) EPoS
8 1 (0.37%) Chip and PIN
8 1 (0.37%) Thin Client
8 1 (0.37%) Handset
8 1 (0.37%) Interactive TV
8 1 (0.37%) PDA
8 1 (0.37%) CMDB
8 1 (0.37%) Fat Client
8 1 (0.37%) EqualLogic
Operating Systems
1 227 (83.76%) Windows
2 120 (44.28%) Windows 7
3 104 (38.38%) Windows XP
4 67 (24.72%) Windows Server 2008
5 58 (21.40%) Windows Server 2003
6 20 (7.38%) Windows Server 2012
7 18 (6.64%) Windows Vista
8 17 (6.27%) Linux
9 16 (5.90%) Windows 8
10 15 (5.54%) Windows 2000
11 12 (4.43%) Mac OS X
12 8 (2.95%) Android
12 8 (2.95%) Mac OS
13 5 (1.85%) UNIX
14 4 (1.48%) Windows 2000 Server
15 3 (1.11%) CentOS
15 3 (1.11%) Ubuntu
16 2 (0.74%) Red Hat Enterprise Linux
16 2 (0.74%) HPUX
16 2 (0.74%) Apple iOS
Processes & Methodologies
1 54 (19.93%) ITIL
2 13 (4.80%) Incident Management
3 9 (3.32%) Software Deployment
3 9 (3.32%) Migration
4 8 (2.95%) Service Management
5 7 (2.58%) Asset Management
6 6 (2.21%) Service Delivery
6 6 (2.21%) Change Management
6 6 (2.21%) ITIL V3
7 5 (1.85%) Network Management
8 4 (1.48%) Release Management
8 4 (1.48%) Time Management
8 4 (1.48%) BCP
9 3 (1.11%) Problem Management
9 3 (1.11%) Software Distribution
10 2 (0.74%) Agile Software Development
10 2 (0.74%) Knowledge Management
10 2 (0.74%) Configuration Management
10 2 (0.74%) Project Management
10 2 (0.74%) Security Management
Programming Languages
1 12 (4.43%) C
2 9 (3.32%) SQL
3 3 (1.11%) Python
4 2 (0.74%) Java
5 1 (0.37%) Perl
5 1 (0.37%) PHP
Qualifications
1 25 (9.23%) MCP
2 20 (7.38%) Security Cleared
3 15 (5.54%) SC Cleared
3 15 (5.54%) Microsoft Certification
4 10 (3.69%) MCSE
5 8 (2.95%) MCITP
6 7 (2.58%) Cisco Certification
6 7 (2.58%) MCSA
7 6 (2.21%) ITIL Certification
7 6 (2.21%) MCTS
8 5 (1.85%) DV Cleared
8 5 (1.85%) A+ Certification
9 3 (1.11%) CCNA
9 3 (1.11%) MCDST
9 3 (1.11%) ITIL Foundation Certificate
10 2 (0.74%) Degree
10 2 (0.74%) Network+ Certification
10 2 (0.74%) MOS
10 2 (0.74%) Check Point Certification
11 1 (0.37%) HNC
Quality Assurance & Compliance
1 26 (9.59%) SLA
2 2 (0.74%) QA
System Software
1 134 (49.45%) Active Directory
2 17 (6.27%) VMware Infrastructure
3 6 (2.21%) XenApp
4 4 (1.48%) Hyper-V
5 3 (1.11%) Terminal Services
5 3 (1.11%) vSphere
5 3 (1.11%) VMware Server
6 2 (0.74%) VMware ESXi
7 1 (0.37%) VMware ESX
7 1 (0.37%) VMware Workstation
7 1 (0.37%) Microsoft App-V
7 1 (0.37%) MetaFrame
7 1 (0.37%) Terminal Server
Systems Management
1 21 (7.75%) SCCM
2 7 (2.58%) Norton AntiVirus
2 7 (2.58%) Backup Exec
3 5 (1.85%) OpenView Configuration Management
4 3 (1.11%) Systems Management Server (SMS)
4 3 (1.11%) MIMEsweeper
4 3 (1.11%) HP SIM
4 3 (1.11%) Symantec Enterprise Vault
5 2 (0.74%) NetBackup
5 2 (0.74%) Nagios
6 1 (0.37%) Netcool
6 1 (0.37%) WSUS
6 1 (0.37%) Opsview
6 1 (0.37%) Cisco CUCM
6 1 (0.37%) SCOM
6 1 (0.37%) Cacti
6 1 (0.37%) Zenoss
Vendors
1 123 (45.39%) Microsoft
2 50 (18.45%) Cisco
3 40 (14.76%) Citrix
4 35 (12.92%) VMware
5 22 (8.12%) HP
6 21 (7.75%) Lotus
6 21 (7.75%) Symantec
7 8 (2.95%) Altiris
7 8 (2.95%) Apple
7 8 (2.95%) Dell
7 8 (2.95%) Adobe
8 7 (2.58%) Sophos
8 7 (2.58%) CheckPoint
9 6 (2.21%) Avaya
9 6 (2.21%) McAfee
10 5 (1.85%) Bloomberg
10 5 (1.85%) Remedy
11 4 (1.48%) Wyse
11 4 (1.48%) Reuters
11 4 (1.48%) Fidessa
West London
Kelway Ltd
Rate: Up to £150 per day
Posted: 11 hours ago
City, London
McGregor Boyall
Rate: £180 - £220 per day
Posted: Yesterday
Oxford, Oxfordshire
Pioneer Search
Rate: £23000.00 - £29000.00 per annum
Posted: Yesterday
East London
Connect Support Services Ltd
Rate: From £120 to £150 per day Negotiable
Posted: 2 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: From £18 to £20 per hour
Posted: 6 days ago
Belfast, County Antrim
NST Ltd
Rate: Unspecified Market Rate
Posted: 6 days ago
Hertfordshire
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Rate: £150 - £170 per day
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Swindon
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Rate: £150 - £200 per day
Posted: 9 days ago
Bristol
CPS Group
Rate: £100 - £125 per day
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Dudley
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Rate: £15 - £19 per hour
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