The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 441 413 442
Rank change year-on-year
-28 +29
Contract jobs requiring a 2nd Line Support Engineer 131 146 89
As % of all contract IT jobs located in the UK 0.26% 0.30% 0.20%
As % of the Job Titles category 0.28% 0.32% 0.21%
Number of daily rates quoted 48 40 12
Average daily rate
Keep up to 90%
of your Daily Rate
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£169 £150 £150
Average daily rate % change year-on-year
+12.50% -
90% offered a daily rate of more than £124 £130 £120
10% offered a daily rate of more than £275 £182 £215
UK excluding London average daily rate £155 £150 £150
% change year-on-year
+3.33% -
Number of hourly rates quoted 34 44 40
Average hourly rate £14.50 £15.00 £16.88
Average hourly rate % change year-on-year
-3.33% -11.11%
90% offered a hourly rate of more than £13.15 £11.80 £12.00
10% offered a hourly rate of more than £18.10 £20.55 £19.90
UK excluding London average hourly rate £14.50 £15.00 £15.00
% change year-on-year
-3.33% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46318 45203 42184
As % of all contract IT jobs located in the UK 92.45% 92.55% 92.88%
Number of daily rates quoted 29063 26904 23919
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.82%
90% offered a daily rate of more than £240 £225 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1785 1961 2473
Average hourly rate £16.50 £17.48 £18.50
Average hourly rate % change year-on-year
-5.57% -5.54%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 January 2015.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 118 £169 +12.50% 55
London +17 41 £203 +30.64% 23
South East -7 35 £150 - 20
Berkshire +7 14 £139 -7.33% 3
South West -26 13 £150 +3.44% 6
Scotland -4 10 £225 -
Reading +16 9 £139 -7.33%
Surrey +6 8 £150 - 5
Yorkshire -5 8 - - 1
West Midlands +5 7 £95 - 2
East of England -4 7 £160 - 1
Hampshire -18 6 £245 - 8
West Yorkshire -3 4 - - 1
Essex +9 3 - -
Glasgow -1 3 £225 -
Wiltshire -3 3 - - 1
Bristol -6 3 £125 -10.71% 3
Manchester -7 3 - -
Milton Keynes -8 3 £275 -
Swindon -8 3 - -
North West -9 3 - - 1
Leeds -11 3 - - 1
South Wales -14 3 £145 -3.33%
Buckinghamshire -14 3 £275 +77.41%
Gloucestershire -15 3 - -
Oxfordshire -19 3 £200 - 1
Wales -19 3 £145 -3.33%
Derbyshire +26 2 - -
Norwich +8 2 - -
East Midlands +7 2 - -

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 January 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 225 (79.79%) Windows
2 143 (50.71%) Active Directory
3 125 (44.33%) Microsoft
4 103 (36.52%) Windows 7
5 91 (32.27%) MS Office
6 78 (27.66%) Windows XP
7 67 (23.76%) MS Exchange
8 59 (20.92%) Windows Server 2008
9 58 (20.57%) ITIL
10 50 (17.73%) Windows Server 2003
10 50 (17.73%) Blackberry
10 50 (17.73%) MS Excel
11 46 (16.31%) Exchange Server 2010
12 45 (15.96%) VMware
13 41 (14.54%) Citrix
14 40 (14.18%) Linux
14 40 (14.18%) Security Cleared
15 31 (10.99%) HP
15 31 (10.99%) SLA
16 29 (10.28%) SC Cleared
17 28 (9.93%) Firewall
18 26 (9.22%) Cisco
18 26 (9.22%) MCP
19 25 (8.87%) VoIP
19 25 (8.87%) TCP/IP
20 24 (8.51%) SCCM
21 23 (8.16%) LAN
21 23 (8.16%) Windows Server 2012
22 22 (7.80%) DNS
22 22 (7.80%) Microsoft Certification

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 January 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (23.76%) MS Exchange
2 46 (16.31%) Exchange Server 2010
3 20 (7.09%) IBM Notes
4 13 (4.61%) Exchange Server 2007
5 9 (3.19%) Exchange Server 2003
6 7 (2.48%) Apache
6 7 (2.48%) SharePoint
6 7 (2.48%) Exchange Server 2013
7 6 (2.13%) Lync
8 5 (1.77%) Blackberry Enterprise Server
8 5 (1.77%) IIS
8 5 (1.77%) SharePoint 2013
9 1 (0.35%) Lotus Domino
9 1 (0.35%) Live Communications Server
Applications
1 91 (32.27%) MS Office
2 50 (17.73%) MS Excel
3 11 (3.90%) MS Visio
4 2 (0.71%) MS Project
4 2 (0.71%) Acrobat
5 1 (0.35%) AutoCAD
5 1 (0.35%) MS PowerPoint
Business Applications
1 4 (1.42%) Eikon
Cloud Services
1 10 (3.55%) Office 365
2 2 (0.71%) Cloud Computing
Communications & Networking
1 28 (9.93%) Firewall
2 25 (8.87%) VoIP
2 25 (8.87%) TCP/IP
3 23 (8.16%) LAN
4 22 (7.80%) DNS
5 21 (7.45%) DHCP
5 21 (7.45%) WAN
6 18 (6.38%) Internet
7 12 (4.26%) SAN
7 12 (4.26%) VPN
8 9 (3.19%) Broadband
9 6 (2.13%) VLAN
9 6 (2.13%) 3G
10 4 (1.42%) Cisco Nexus
10 4 (1.42%) BIG-IP
10 4 (1.42%) Cisco IOS
10 4 (1.42%) NetScreen
11 3 (1.06%) Wireless
11 3 (1.06%) IPsec
12 2 (0.71%) Wi-Fi
Database & Business Intelligence
1 10 (3.55%) SQL Server
2 7 (2.48%) MySQL
3 1 (0.35%) DTS
3 1 (0.35%) RDBMS
3 1 (0.35%) SQL Server 2008
3 1 (0.35%) Oracle Database
3 1 (0.35%) Relational Database
3 1 (0.35%) Big Data
3 1 (0.35%) SQL Server 2012
Development Applications
1 4 (1.42%) JIRA
2 1 (0.35%) Subversion
2 1 (0.35%) Trac
General
1 15 (5.32%) Finance
2 11 (3.90%) Banking
3 10 (3.55%) Retail
4 8 (2.84%) Retail Banking
5 4 (1.42%) Financial Institution
6 2 (0.71%) Legal
6 2 (0.71%) Telecoms
7 1 (0.35%) German Language
7 1 (0.35%) Investment Banking
7 1 (0.35%) Local Government
7 1 (0.35%) Advertising
7 1 (0.35%) Publishing
7 1 (0.35%) Military
Libraries, Frameworks & Software Standards
1 5 (1.77%) HTML
2 4 (1.42%) CSS
3 1 (0.35%) JSP
3 1 (0.35%) ASP.NET
3 1 (0.35%) .NET
3 1 (0.35%) EDI
Miscellaneous
1 50 (17.73%) Blackberry
2 16 (5.67%) Analytical Skills
3 10 (3.55%) NHS
4 6 (2.13%) iPhone
5 5 (1.77%) iPad
6 4 (1.42%) Interactive TV
6 4 (1.42%) Hedge funds
7 3 (1.06%) Client/Server
8 2 (0.71%) Clustering
8 2 (0.71%) Fat Client
8 2 (0.71%) Video Conferencing
8 2 (0.71%) Thin Client
9 1 (0.35%) GIS
9 1 (0.35%) Management Information System
9 1 (0.35%) Computer Science
9 1 (0.35%) PDA
9 1 (0.35%) Animation
9 1 (0.35%) Handset
9 1 (0.35%) PACS
9 1 (0.35%) User Experience
Operating Systems
1 225 (79.79%) Windows
2 103 (36.52%) Windows 7
3 78 (27.66%) Windows XP
4 59 (20.92%) Windows Server 2008
5 50 (17.73%) Windows Server 2003
6 40 (14.18%) Linux
7 23 (8.16%) Windows Server 2012
8 13 (4.61%) Windows 8
9 9 (3.19%) Mac OS X
9 9 (3.19%) UNIX
10 7 (2.48%) Windows 2000
11 6 (2.13%) Android
11 6 (2.13%) Windows Vista
11 6 (2.13%) Mac OS
12 5 (1.77%) Apple iOS
12 5 (1.77%) Ubuntu
13 4 (1.42%) CentOS
14 2 (0.71%) Red Hat Enterprise Linux
15 1 (0.35%) Solaris
15 1 (0.35%) Windows 2000 Server
Processes & Methodologies
1 58 (20.57%) ITIL
2 17 (6.03%) Incident Management
3 14 (4.96%) Configuration Management
4 12 (4.26%) Migration
5 8 (2.84%) Service Management
6 5 (1.77%) Security Management
6 5 (1.77%) Problem Management
7 4 (1.42%) Time Management
7 4 (1.42%) Network Management
7 4 (1.42%) CRM
7 4 (1.42%) Service Delivery
8 3 (1.06%) Project Management
8 3 (1.06%) Change Management
8 3 (1.06%) Software Deployment
9 2 (0.71%) Server Monitoring
9 2 (0.71%) Asset Management
9 2 (0.71%) ITIL V3
9 2 (0.71%) High Availability
9 2 (0.71%) Release Management
9 2 (0.71%) Workflow
Programming Languages
1 19 (6.74%) SQL
2 6 (2.13%) PowerShell
2 6 (2.13%) C
3 5 (1.77%) Perl
4 4 (1.42%) PHP
5 3 (1.06%) Python
6 1 (0.35%) Shell Script
6 1 (0.35%) PL/SQL
6 1 (0.35%) Java
6 1 (0.35%) JavaScript
6 1 (0.35%) C++
6 1 (0.35%) Bash Shell
Qualifications
1 40 (14.18%) Security Cleared
2 29 (10.28%) SC Cleared
3 26 (9.22%) MCP
4 22 (7.80%) Microsoft Certification
5 20 (7.09%) DV Cleared
6 19 (6.74%) MCSE
7 10 (3.55%) Cisco Certification
8 7 (2.48%) MCSA
9 5 (1.77%) CCNA
10 4 (1.42%) MCDST
11 3 (1.06%) MOS
11 3 (1.06%) Degree
11 3 (1.06%) ITIL Foundation Certificate
12 2 (0.71%) MCITP
13 1 (0.35%) HNC
13 1 (0.35%) CCA
13 1 (0.35%) Citrix Certification
13 1 (0.35%) NCDA
13 1 (0.35%) MCTS
Quality Assurance & Compliance
1 31 (10.99%) SLA
System Software
1 143 (50.71%) Active Directory
2 19 (6.74%) VMware Infrastructure
3 10 (3.55%) Terminal Services
4 5 (1.77%) VMware ESXi
4 5 (1.77%) VMware ESX
5 3 (1.06%) XenApp
6 2 (0.71%) VMware Server
7 1 (0.35%) MetaFrame
7 1 (0.35%) vSphere
Systems Management
1 24 (8.51%) SCCM
2 7 (2.48%) Backup Exec
3 4 (1.42%) WSUS
3 4 (1.42%) Zenoss
3 4 (1.42%) Nagios
3 4 (1.42%) OpenView Configuration Management
4 1 (0.35%) Unicenter
4 1 (0.35%) Norton AntiVirus
4 1 (0.35%) Netcool
4 1 (0.35%) SCOM
4 1 (0.35%) McAfee ePO
Vendors
1 125 (44.33%) Microsoft
2 45 (15.96%) VMware
3 41 (14.54%) Citrix
4 31 (10.99%) HP
5 26 (9.22%) Cisco
6 20 (7.09%) Lotus
6 20 (7.09%) Symantec
7 13 (4.61%) Apple
8 6 (2.13%) Altiris
8 6 (2.13%) Oracle
8 6 (2.13%) Remedy
9 5 (1.77%) Reuters
9 5 (1.77%) Bloomberg
9 5 (1.77%) Avaya
10 4 (1.42%) F5
10 4 (1.42%) Adobe
10 4 (1.42%) Dell
10 4 (1.42%) Nortel
10 4 (1.42%) BMC
10 4 (1.42%) CheckPoint
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