The first table below looks at the demand for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 468 440 439
Rank change year-on-year
-28 -1
Contract jobs requiring a 2nd Line Support Engineer 136 125 144
As % of all contract IT jobs located in the UK 0.25% 0.24% 0.25%
As % of the Job Titles category 0.27% 0.26% 0.27%
Number of daily rates quoted 44 31 39
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£164 £142 £160
Average daily rate % change year-on-year
+15.72% -11.56%
90% offered a daily rate of more than £126 £105 £110
10% offered a daily rate of more than £244 £200 £214
UK excluding London average daily rate £165 £138 £151
% change year-on-year
+19.34% -8.59%
Number of hourly rates quoted 39 47 39
Average hourly rate £14.50 £16.00 £15.53
Average hourly rate % change year-on-year
-9.37% +3.02%
90% offered a hourly rate of more than £10.90 £11.97 £11.80
10% offered a hourly rate of more than £19.20 £21.80 £22.70
UK excluding London average hourly rate £13.99 £16.50 £15.50
% change year-on-year
-15.22% +6.45%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50489 47277 53592
As % of all contract IT jobs located in the UK 92.35% 92.50% 92.50%
Number of daily rates quoted 30654 27660 29863
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £238
10% offered a daily rate of more than £550 £575 £567
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2004 2139 2724
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 July 2014.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 July 2014.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 125 £163 +14.84% 38
London +22 39 £155 +6.89% 6
South East -37 32 £140 -15.15% 13
West Midlands -4 14 £238 - 3
East of England -26 14 £160 -33.33% 3
South West -24 11 £213 +93.18% 5
Hertfordshire +4 9 £160 -33.33% 2
Surrey +2 8 £150 - 3
West Sussex -2 8 £151 - 1
Berkshire -7 8 - - 1
Scotland -15 8 - -
Yorkshire +2 7 £216 +88.04% 4
City of London -1 6 £165 +3.12%
Hampshire -10 6 £135 +12.50% 3
Crawley +11 5 - -
Staffordshire - 5 - -
West Yorkshire +3 4 £265 +194.44% 4
East Midlands 0 4 £165 +32.00% 3
Bracknell -4 4 - -
Birmingham -8 4 £275 - 1
North West -11 4 - - 1
North Lanarkshire - 4 - -
Docklands, London - 4 - -
Bellshill - 4 - -
Leeds - 4 £265 - 3
Cambridgeshire -9 3 £145 - 1
Devon - 3 £200 -
Cambridge - 3 £145 - 1
Portsmouth +7 2 £230 -
Dorset +7 2 - - 1

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 July 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 220 (82.09%) Windows
2 132 (49.25%) Active Directory
3 126 (47.01%) Microsoft
4 123 (45.90%) Windows 7
5 120 (44.78%) MS Office
6 106 (39.55%) Windows XP
7 64 (23.88%) Windows Server 2008
8 54 (20.15%) Windows Server 2003
9 52 (19.40%) MS Excel
9 52 (19.40%) ITIL
10 50 (18.66%) MS Exchange
11 47 (17.54%) Cisco
12 46 (17.16%) Blackberry
13 41 (15.30%) Citrix
14 36 (13.43%) VMware
15 33 (12.31%) LAN
16 30 (11.19%) TCP/IP
17 26 (9.70%) MCP
18 23 (8.58%) IBM Notes
18 23 (8.58%) Lotus
19 22 (8.21%) WAN
19 22 (8.21%) SCCM
19 22 (8.21%) Exchange Server 2010
20 21 (7.84%) SLA
21 20 (7.46%) Security Cleared
22 19 (7.09%) Windows Vista
22 19 (7.09%) Windows Server 2012
23 18 (6.72%) VMware Infrastructure
23 18 (6.72%) HP
23 18 (6.72%) Microsoft Certification

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 July 2014, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (18.66%) MS Exchange
2 23 (8.58%) IBM Notes
3 22 (8.21%) Exchange Server 2010
4 14 (5.22%) Exchange Server 2003
5 12 (4.48%) Blackberry Enterprise Server
6 11 (4.10%) Exchange Server 2007
7 5 (1.87%) Lync
8 4 (1.49%) SharePoint 2010
8 4 (1.49%) SharePoint
9 2 (0.75%) WorkSite
10 1 (0.37%) Exchange Server 2000
10 1 (0.37%) Exchange Server 2013
Applications
1 120 (44.78%) MS Office
2 52 (19.40%) MS Excel
3 8 (2.99%) MS Visio
3 8 (2.99%) Acrobat
3 8 (2.99%) MS PowerPoint
3 8 (2.99%) MS Project
Business Applications
1 3 (1.12%) assyst
1 3 (1.12%) Cerner Millennium
1 3 (1.12%) Eikon
Cloud Services
1 10 (3.73%) Office 365
Communications & Networking
1 33 (12.31%) LAN
2 30 (11.19%) TCP/IP
3 22 (8.21%) WAN
4 18 (6.72%) Firewall
5 16 (5.97%) VPN
6 14 (5.22%) VoIP
7 13 (4.85%) DNS
7 13 (4.85%) Internet
7 13 (4.85%) Wireless
8 6 (2.24%) SAN
9 5 (1.87%) DHCP
9 5 (1.87%) Cisco IOS
10 4 (1.49%) Wi-Fi
10 4 (1.49%) 3G
10 4 (1.49%) ADSL
11 3 (1.12%) SMS
12 2 (0.75%) Ethernet
12 2 (0.75%) Fibre Channel
13 1 (0.37%) NetScaler
13 1 (0.37%) Cisco Nexus
Database & Business Intelligence
1 4 (1.49%) SQL Server
2 2 (0.75%) Oracle ODI
3 1 (0.37%) Oracle Reports
3 1 (0.37%) SQL Server 2000
3 1 (0.37%) SQL Server 2005
3 1 (0.37%) SQL Server 2008
Development Applications
1 4 (1.49%) Team Foundation Server
2 1 (0.37%) JIRA
General
1 12 (4.48%) Finance
2 8 (2.99%) Retail
3 5 (1.87%) Banking
4 2 (0.75%) Publishing
4 2 (0.75%) Law
5 1 (0.37%) Legal
5 1 (0.37%) Aerospace
5 1 (0.37%) Financial Institution
5 1 (0.37%) Back Office
5 1 (0.37%) Telecoms
5 1 (0.37%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.37%) J2EE
1 1 (0.37%) CSS
1 1 (0.37%) MSMQ
1 1 (0.37%) OLE
1 1 (0.37%) Android SDK
Miscellaneous
1 46 (17.16%) Blackberry
2 9 (3.36%) iPhone
3 8 (2.99%) iPad
4 6 (2.24%) NHS
5 5 (1.87%) Client/Server
5 5 (1.87%) Video Conferencing
6 2 (0.75%) EPoS
6 2 (0.75%) CMDB
7 1 (0.37%) Fat Client
7 1 (0.37%) PDA
7 1 (0.37%) Chip and PIN
7 1 (0.37%) Thin Client
7 1 (0.37%) Hedge funds
7 1 (0.37%) EqualLogic
Operating Systems
1 220 (82.09%) Windows
2 123 (45.90%) Windows 7
3 106 (39.55%) Windows XP
4 64 (23.88%) Windows Server 2008
5 54 (20.15%) Windows Server 2003
6 19 (7.09%) Windows Vista
6 19 (7.09%) Windows Server 2012
7 17 (6.34%) Windows 8
8 15 (5.60%) Windows 2000
9 12 (4.48%) Mac OS X
10 9 (3.36%) Linux
11 8 (2.99%) Android
11 8 (2.99%) Mac OS
12 4 (1.49%) Windows 2000 Server
12 4 (1.49%) UNIX
13 2 (0.75%) HPUX
13 2 (0.75%) CentOS
13 2 (0.75%) Red Hat Enterprise Linux
13 2 (0.75%) Ubuntu
14 1 (0.37%) AIX
Processes & Methodologies
1 52 (19.40%) ITIL
2 15 (5.60%) Incident Management
3 10 (3.73%) Service Management
4 9 (3.36%) Change Management
4 9 (3.36%) Software Deployment
5 8 (2.99%) Migration
6 7 (2.61%) Asset Management
6 7 (2.61%) ITIL V3
7 5 (1.87%) Service Delivery
7 5 (1.87%) Configuration Management
7 5 (1.87%) Project Management
8 4 (1.49%) BCP
8 4 (1.49%) Release Management
9 3 (1.12%) Time Management
9 3 (1.12%) Software Distribution
10 2 (0.75%) Network Management
10 2 (0.75%) Workflow
10 2 (0.75%) Agile Software Development
10 2 (0.75%) Knowledge Management
11 1 (0.37%) Document Management
Programming Languages
1 12 (4.48%) C
2 8 (2.99%) SQL
3 2 (0.75%) Python
3 2 (0.75%) Java
Qualifications
1 26 (9.70%) MCP
2 20 (7.46%) Security Cleared
3 18 (6.72%) Microsoft Certification
4 17 (6.34%) SC Cleared
5 9 (3.36%) MCITP
5 9 (3.36%) MCSE
5 9 (3.36%) MCSA
6 8 (2.99%) A+ Certification
7 7 (2.61%) ITIL Certification
7 7 (2.61%) Cisco Certification
7 7 (2.61%) MCTS
8 6 (2.24%) CCNA
9 5 (1.87%) Network+ Certification
9 5 (1.87%) MCDST
10 3 (1.12%) DV Cleared
11 2 (0.75%) Degree
11 2 (0.75%) MOS
11 2 (0.75%) Check Point Certification
11 2 (0.75%) ITIL Foundation Certificate
12 1 (0.37%) CCSA
Quality Assurance & Compliance
1 21 (7.84%) SLA
2 2 (0.75%) QA
System Software
1 132 (49.25%) Active Directory
2 18 (6.72%) VMware Infrastructure
3 6 (2.24%) XenApp
4 4 (1.49%) Hyper-V
4 4 (1.49%) vSphere
5 3 (1.12%) VMware Server
6 1 (0.37%) VMware ESXi
6 1 (0.37%) XenServer
6 1 (0.37%) Terminal Server
6 1 (0.37%) Terminal Services
6 1 (0.37%) VMware ESX
6 1 (0.37%) VMware Workstation
6 1 (0.37%) Microsoft App-V
Systems Management
1 22 (8.21%) SCCM
2 6 (2.24%) Backup Exec
2 6 (2.24%) Norton AntiVirus
3 4 (1.49%) Systems Management Server (SMS)
3 4 (1.49%) OpenView Configuration Management
4 3 (1.12%) MIMEsweeper
4 3 (1.12%) HP SIM
4 3 (1.12%) Symantec Enterprise Vault
5 2 (0.75%) NetBackup
6 1 (0.37%) Nagios
6 1 (0.37%) WSUS
6 1 (0.37%) SCOM
6 1 (0.37%) Cacti
6 1 (0.37%) Opsview
6 1 (0.37%) Cisco CUCM
Vendors
1 126 (47.01%) Microsoft
2 47 (17.54%) Cisco
3 41 (15.30%) Citrix
4 36 (13.43%) VMware
5 23 (8.58%) Lotus
6 18 (6.72%) HP
7 17 (6.34%) Symantec
8 9 (3.36%) Sophos
8 9 (3.36%) Apple
9 8 (2.99%) Dell
9 8 (2.99%) Adobe
10 6 (2.24%) McAfee
11 5 (1.87%) Avaya
11 5 (1.87%) CheckPoint
11 5 (1.87%) Wyse
11 5 (1.87%) Remedy
11 5 (1.87%) Altiris
12 4 (1.49%) Bloomberg
12 4 (1.49%) Fidessa
13 3 (1.12%) Cerner
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Rate: £15 - 17 per hour + DOE
Posted: 2 hours ago
Leeds, West Yorkshire
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Rate: £200 - £250 Per Day
Posted: 3 hours ago
Hertfordshire
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Rate: £150 - £170 per day
Posted: 6 hours ago
Reading
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Rate: £250 - £350 per day
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Rate: £200 - £250 Per Day
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Dudley
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Rate: £15 - £19 per hour
Posted: 4 days ago
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Rate: £127.5 per day
Posted: 5 days ago
Fleet, Hampshire
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Rate: £170 - £190 per day
Posted: 5 days ago
Oxford, Oxfordshire
Roc Search
Posted: 5 days ago
London
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Posted: 5 days ago
Telford
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Rate: competitive
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Dorset
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Rate: £12.00 - £13.50 per hour
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Rate: £15 per hour
Posted: 11 days ago
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