The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 460 477 453
Rank change year-on-year
+17 -24
Contract jobs requiring a 2nd Line Support Engineer 161 136 126
As % of all contract IT jobs located in the UK 0.28% 0.25% 0.25%
As % of the Job Titles category 0.31% 0.27% 0.27%
Number of daily rates quoted 67 42 31
Average daily rate
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£170 £165 £142
Average daily rate % change year-on-year
+3.03% +16.60%
90% offered a daily rate of more than £100 £128 £105
10% offered a daily rate of more than £255 £248 £200
UK excluding London average daily rate £175 £166 £138
% change year-on-year
+5.26% +20.25%
Number of hourly rates quoted 47 40 48
Average hourly rate £17.50 £14.75 £16.00
Average hourly rate % change year-on-year
+18.64% -7.81%
90% offered a hourly rate of more than £12.80 £10.95 £12.05
10% offered a hourly rate of more than £21.55 £19.10 £20.79
UK excluding London average hourly rate £17.50 £14.00 £16.25
% change year-on-year
+25.00% -13.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52581 50525 47327
As % of all contract IT jobs located in the UK 92.47% 92.45% 92.61%
Number of daily rates quoted 33383 30630 27733
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1941 1999 2141
Average hourly rate £17.00 £16.56 £17.50
Average hourly rate % change year-on-year
+2.65% -5.37%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Daily Rate Trend in the UK

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 31 July 2015.

2nd Line Support Engineer Daily Rate Histogram in the UK

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Hourly Rate Trend in the UK

2nd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 31 July 2015.

2nd Line Support Engineer Hourly Rate Histogram in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 148 £170 +3.03% 41
London +9 51 £160 - 14
South East +1 42 £174 +24.10% 11
North West -9 21 £205 - 4
Berkshire +13 16 £170 - 2
Manchester +4 13 £220 - 1
Hampshire -1 11 £170 +25.92% 2
Reading +6 10 £170 -
East of England -4 9 £275 +71.87% 3
Scotland -10 8 £200 -
Bracknell -3 7 £170 -
City of London -9 7 £235 +42.42% 5
North East - 7 £175 -
Newcastle upon Tyne - 7 £175 -
Tyne and Wear - 7 £175 -
South West -13 6 £135 -36.47% 4
Liverpool - 6 £200 - 1
Merseyside - 6 £200 - 1
Portsmouth +4 5 - -
East Midlands +1 5 £110 -33.33% 1
Oxfordshire -19 5 £208 - 2
Leicestershire +4 4 £110 -
West Sussex -11 4 £175 +15.70% 1
Yorkshire -26 4 £120 -44.50% 3
Lanarkshire - 4 - -
Leicester +11 3 £110 -
Suffolk +7 3 - -
Gloucestershire +1 3 - -
Essex -4 3 £275 -
Surrey -7 3 £135 -10.00%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 261 (80.31%) Windows
2 192 (59.08%) Active Directory
3 159 (48.92%) Microsoft
4 144 (44.31%) Windows 7
5 99 (30.46%) MS Office
6 83 (25.54%) Windows XP
7 82 (25.23%) VMware
8 79 (24.31%) ITIL
9 75 (23.08%) MS Exchange
10 63 (19.38%) Windows Server 2008
11 62 (19.08%) Citrix
11 62 (19.08%) Windows Server 2003
12 52 (16.00%) SLA
13 51 (15.69%) Microsoft Certification
14 49 (15.08%) Security Cleared
15 47 (14.46%) MS Excel
16 41 (12.62%) HP
17 36 (11.08%) MCSE
17 36 (11.08%) Windows 8
17 36 (11.08%) Windows Server 2012
18 35 (10.77%) Exchange Server 2010
19 34 (10.46%) VMware Infrastructure
20 29 (8.92%) MCP
20 29 (8.92%) Symantec
21 28 (8.62%) SCCM
22 27 (8.31%) SC Cleared
22 27 (8.31%) DHCP
23 26 (8.00%) DNS
24 25 (7.69%) Cisco
25 22 (6.77%) Cisco Certification

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (23.08%) MS Exchange
2 35 (10.77%) Exchange Server 2010
3 17 (5.23%) Lync
3 17 (5.23%) Exchange Server 2007
4 9 (2.77%) SharePoint
4 9 (2.77%) Exchange Server 2013
5 5 (1.54%) IBM Notes
6 4 (1.23%) Exchange Server 2003
7 3 (0.92%) SharePoint 2013
8 2 (0.62%) Office Communications Server
8 2 (0.62%) IIS
8 2 (0.62%) Blackberry Enterprise Server
9 1 (0.31%) TPMS
9 1 (0.31%) SharePoint 2010
Applications
1 99 (30.46%) MS Office
2 47 (14.46%) MS Excel
3 15 (4.62%) MS Visio
4 3 (0.92%) MS PowerPoint
5 2 (0.62%) AutoCAD
6 1 (0.31%) Adobe Creative Suite
Business Applications
1 1 (0.31%) SAP Oil and Gas
1 1 (0.31%) SAP Business One
1 1 (0.31%) Remedy ITSM
1 1 (0.31%) Eikon
Cloud Services
1 20 (6.15%) Office 365
2 1 (0.31%) Google Cloud Platform
2 1 (0.31%) Azure Active Directory
2 1 (0.31%) Microsoft Azure
2 1 (0.31%) SaaS
2 1 (0.31%) Google Apps
Communications & Networking
1 27 (8.31%) DHCP
2 26 (8.00%) DNS
3 18 (5.54%) TCP/IP
3 18 (5.54%) LAN
4 16 (4.92%) VoIP
4 16 (4.92%) SAN
4 16 (4.92%) Firewall
5 14 (4.31%) VPN
6 9 (2.77%) 3G
7 8 (2.46%) Internet
7 8 (2.46%) WAN
8 7 (2.15%) IP Telephony
9 6 (1.85%) UMTS
9 6 (1.85%) GPRS
9 6 (1.85%) GSM
9 6 (1.85%) HSPA
9 6 (1.85%) LTE
9 6 (1.85%) NAS
9 6 (1.85%) 2G
10 5 (1.54%) Ethernet
Database & Business Intelligence
1 12 (3.69%) SQL Server
2 2 (0.62%) DTS
2 2 (0.62%) SQL Server 2005
2 2 (0.62%) SQL Server 2008
3 1 (0.31%) SQL Server Integration Services
3 1 (0.31%) SQL Server Reporting Services
3 1 (0.31%) MS Access
Development Applications
1 2 (0.62%) MSI
1 2 (0.62%) JIRA
General
1 15 (4.62%) Finance
2 9 (2.77%) Telecoms
3 8 (2.46%) French Language
4 7 (2.15%) Retail
5 6 (1.85%) Legal
6 5 (1.54%) Banking
6 5 (1.54%) Law
6 5 (1.54%) German Language
7 1 (0.31%) Japanese Language
7 1 (0.31%) Multimedia
7 1 (0.31%) Retail Banking
7 1 (0.31%) Marketing
7 1 (0.31%) Pharmaceutical
7 1 (0.31%) Back Office
7 1 (0.31%) Electronics
7 1 (0.31%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (0.62%) HTML
1 2 (0.62%) COM
2 1 (0.31%) Application Packaging
2 1 (0.31%) Software Packaging
2 1 (0.31%) .NET
Miscellaneous
1 19 (5.85%) Blackberry
2 17 (5.23%) Data Centre
3 14 (4.31%) iPad
4 12 (3.69%) iPhone
4 12 (3.69%) NHS
5 9 (2.77%) Management Information System
5 9 (2.77%) Clustering
5 9 (2.77%) Analytical Skills
6 7 (2.15%) Video Conferencing
6 7 (2.15%) Client/Server
7 5 (1.54%) Replication
8 4 (1.23%) Computer Science
8 4 (1.23%) Fat Client
8 4 (1.23%) Thin Client
9 3 (0.92%) EPoS
9 3 (0.92%) Handset
10 2 (0.62%) Freedom of Information
10 2 (0.62%) BYOD
11 1 (0.31%) EqualLogic
11 1 (0.31%) User Experience
Operating Systems
1 261 (80.31%) Windows
2 144 (44.31%) Windows 7
3 83 (25.54%) Windows XP
4 63 (19.38%) Windows Server 2008
5 62 (19.08%) Windows Server 2003
6 36 (11.08%) Windows 8
6 36 (11.08%) Windows Server 2012
7 11 (3.38%) Linux
8 9 (2.77%) Android
9 8 (2.46%) UNIX
10 7 (2.15%) Windows Vista
10 7 (2.15%) Windows 2000
11 6 (1.85%) Windows 2000 Server
12 3 (0.92%) CentOS
12 3 (0.92%) Mac OS
12 3 (0.92%) Ubuntu
13 2 (0.62%) AIX
13 2 (0.62%) Mac OS X
13 2 (0.62%) Apple iOS
14 1 (0.31%) Windows Phone
Processes & Methodologies
1 79 (24.31%) ITIL
2 18 (5.54%) Incident Management
3 16 (4.92%) Configuration Management
4 13 (4.00%) Change Management
5 12 (3.69%) Service Delivery
5 12 (3.69%) Problem Management
6 11 (3.38%) Migration
7 7 (2.15%) Asset Management
7 7 (2.15%) Service Management
7 7 (2.15%) CRM
7 7 (2.15%) Software Delivery
8 6 (1.85%) Software Distribution
8 6 (1.85%) Network Architecture
8 6 (1.85%) Fault Management
9 5 (1.54%) ITIL V3
9 5 (1.54%) Project Management
9 5 (1.54%) Security Management
10 4 (1.23%) Time Management
10 4 (1.23%) Data Protection
10 4 (1.23%) Mentoring
Programming Languages
1 19 (5.85%) SQL
2 7 (2.15%) PowerShell
3 2 (0.62%) Python
4 1 (0.31%) Shell Script
4 1 (0.31%) VBA
4 1 (0.31%) C#
Qualifications
1 51 (15.69%) Microsoft Certification
2 49 (15.08%) Security Cleared
3 36 (11.08%) MCSE
4 29 (8.92%) MCP
5 27 (8.31%) SC Cleared
6 22 (6.77%) Cisco Certification
7 20 (6.15%) CCNA
8 19 (5.85%) DV Cleared
9 12 (3.69%) Degree
10 8 (2.46%) MCSA
10 8 (2.46%) MCITP
11 7 (2.15%) ITIL Certification
12 6 (1.85%) VMware Certified Professional (VCP)
13 5 (1.54%) Network+ Certification
13 5 (1.54%) CCNP
13 5 (1.54%) A+ Certification
14 3 (0.92%) Citrix Certification
14 3 (0.92%) MCDST
14 3 (0.92%) MCTS
15 2 (0.62%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 52 (16.00%) SLA
2 1 (0.31%) ISO/IEC 27001
2 1 (0.31%) QA
2 1 (0.31%) Data Quality
2 1 (0.31%) ISO 9000
System Software
1 192 (59.08%) Active Directory
2 34 (10.46%) VMware Infrastructure
3 15 (4.62%) XenApp
4 13 (4.00%) vSphere
5 12 (3.69%) Hyper-V
6 6 (1.85%) XenDesktop
6 6 (1.85%) Terminal Services
7 4 (1.23%) VMware ESX
7 4 (1.23%) VMware Server
8 3 (0.92%) Microsoft App-V
8 3 (0.92%) Terminal Server
9 2 (0.62%) Citrix Presentation Server
9 2 (0.62%) VMware ESXi
10 1 (0.31%) KVM
10 1 (0.31%) NFS
10 1 (0.31%) Xen
10 1 (0.31%) Samba
10 1 (0.31%) DFS Replication
10 1 (0.31%) Forefront TMG
10 1 (0.31%) XenServer
Systems Management
1 28 (8.62%) SCCM
2 11 (3.38%) Backup Exec
3 10 (3.08%) Norton AntiVirus
4 4 (1.23%) WSUS
4 4 (1.23%) OpenView Configuration Management
4 4 (1.23%) McAfee ePO
5 3 (0.92%) DameWare
5 3 (0.92%) Systems Management Server (SMS)
6 2 (0.62%) Unicenter
6 2 (0.62%) NetBackup
6 2 (0.62%) SCOM
6 2 (0.62%) AirWatch
7 1 (0.31%) SolarWinds Orion
7 1 (0.31%) Cisco UCCE
7 1 (0.31%) Cisco CUCM
7 1 (0.31%) Forefront Identity Manager
7 1 (0.31%) Casper Suite
7 1 (0.31%) Cisco IPCC
Vendors
1 159 (48.92%) Microsoft
2 82 (25.23%) VMware
3 62 (19.08%) Citrix
4 41 (12.62%) HP
5 29 (8.92%) Symantec
6 25 (7.69%) Cisco
7 18 (5.54%) Remedy
8 14 (4.31%) Dell
9 12 (3.69%) Adobe
9 12 (3.69%) Apple
10 11 (3.38%) McAfee
11 6 (1.85%) Sophos
11 6 (1.85%) Google
11 6 (1.85%) Amdocs
12 5 (1.54%) CheckPoint
12 5 (1.54%) EMC
12 5 (1.54%) Avaya
12 5 (1.54%) Lotus
13 4 (1.23%) Oracle
13 4 (1.23%) MobileIron
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