Service Delivery Jobs in England

Service Delivery
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 98 146 140
Rank change year-on-year +48 -6 +21
Permanent jobs citing Service Delivery 2,274 2,225 3,830
As % of all permanent jobs advertised in England 2.65% 2.46% 2.89%
As % of the Processes & Methodologies category 3.10% 2.58% 3.02%
Number of salaries quoted 1,588 1,511 2,646
10th Percentile £28,000 £26,500 £28,500
25th Percentile £36,250 £35,000 £38,390
Median annual salary (50th Percentile) £50,000 £52,500 £52,500
Median % change year-on-year -4.76% - +5.00%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £78,825 £87,500 £80,000
UK median annual salary £50,000 £52,000 £51,500
% change year-on-year -3.85% +0.97% +3.00%

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,307 86,321 126,985
As % of all permanent jobs advertised in England 85.46% 95.63% 95.73%
Number of salaries quoted 53,944 51,052 72,863
10th Percentile £29,000 £34,308 £33,500
25th Percentile £40,000 £46,000 £44,075
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,332 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 9 May 2024.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +71 599 £60,459 -6.99% 246
South East +6 486 £49,000 +8.89% 143
North of England +43 441 £47,500 -4.04% 149
Midlands +40 329 £47,450 -9.62% 111
South West +17 307 £50,000 +5.26% 82
North West +34 243 £50,000 +11.11% 85
West Midlands +35 222 £50,000 -7.61% 61
Yorkshire +49 160 £47,500 -18.81% 53
East of England -13 132 £36,500 -14.12% 91
East Midlands +15 103 £37,500 -28.57% 50
North East +11 41 £38,066 +18.95% 13
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 140 (6.16%) SharePoint
2 104 (4.57%) Microsoft Exchange
3 26 (1.14%) Confluence
4 22 (0.97%) CMS
5 20 (0.88%) Apache
5 20 (0.88%) Jupyter
5 20 (0.88%) nginx
6 17 (0.75%) Apache Spark
7 10 (0.44%) IIS
8 7 (0.31%) Exchange Server 2013
9 6 (0.26%) Appian
9 6 (0.26%) Exchange Server 2000
9 6 (0.26%) Exchange Server 2010
10 5 (0.22%) SharePoint 2010
10 5 (0.22%) SharePoint 2013
11 4 (0.18%) SAS
11 4 (0.18%) Umbraco
12 3 (0.13%) Documentum
12 3 (0.13%) Skype for Business
13 2 (0.088%) MS Project Server
Applications
1 160 (7.04%) Microsoft Office
2 138 (6.07%) Microsoft Excel
3 59 (2.59%) Microsoft PowerPoint
4 18 (0.79%) Microsoft Project
5 8 (0.35%) MS Visio
6 6 (0.26%) Chatbot
7 5 (0.22%) Spreadsheet
8 3 (0.13%) InDesign
8 3 (0.13%) Photoshop
8 3 (0.13%) Trello
9 1 (0.044%) Adobe Creative Suite
9 1 (0.044%) Adobe Illustrator
9 1 (0.044%) AutoCAD
9 1 (0.044%) Solid Edge
9 1 (0.044%) SOLIDWORKS
Business Applications
1 26 (1.14%) Dynamics CRM
2 8 (0.35%) NEC Housing
2 8 (0.35%) SAP ERP
3 7 (0.31%) Maximo
4 6 (0.26%) Dynamics GP
4 6 (0.26%) Remedy ITSM
5 5 (0.22%) SAP HCM
6 4 (0.18%) Elite 3E
6 4 (0.18%) Magento
6 4 (0.18%) Oracle EBS
6 4 (0.18%) ResourceLink
6 4 (0.18%) SAP HR
6 4 (0.18%) Workday HCM
7 3 (0.13%) NetSuite
7 3 (0.13%) Salesforce CRM
7 3 (0.13%) Shopify
8 2 (0.088%) Oracle ERP
8 2 (0.088%) Primavera
8 2 (0.088%) SAP CX
9 1 (0.044%) Oracle Applications
Cloud Services
1 419 (18.43%) Microsoft 365
2 386 (16.97%) Azure
3 157 (6.90%) SaaS
4 149 (6.55%) Power Platform
5 100 (4.40%) AWS
6 82 (3.61%) Entra ID
7 57 (2.51%) PowerApps
8 43 (1.89%) Azure DevOps
9 33 (1.45%) OneDrive
10 32 (1.41%) Dynamics 365
11 31 (1.36%) Amazon S3
11 31 (1.36%) Power Automate
12 25 (1.10%) Cloud Computing
13 20 (0.88%) IaaS
14 17 (0.75%) MinIO
14 17 (0.75%) OpenShift
15 16 (0.70%) Azure Sentinel
16 15 (0.66%) Amazon EC2
17 13 (0.57%) WhatsApp
18 11 (0.48%) PaaS
Communications & Networking
1 186 (8.18%) Firewall
2 110 (4.84%) WAN
3 102 (4.49%) LAN
4 93 (4.09%) VPN
5 81 (3.56%) Wi-Fi
6 68 (2.99%) Network Security
7 60 (2.64%) DNS
8 54 (2.37%) Wireless
9 52 (2.29%) DHCP
10 41 (1.80%) Internet
11 39 (1.72%) VoIP
12 38 (1.67%) TCP/IP
13 33 (1.45%) SD-WAN
14 31 (1.36%) VLAN
15 26 (1.14%) SAN
16 23 (1.01%) Unified Communications
17 20 (0.88%) Remote Desktop
18 19 (0.84%) Intranet
19 12 (0.53%) WLAN
20 11 (0.48%) NAS
Database & Business Intelligence
1 101 (4.44%) SQL Server
2 89 (3.91%) Power BI
3 44 (1.93%) Relational Database
4 29 (1.28%) Big Data
5 18 (0.79%) Amazon RDS
6 17 (0.75%) Hadoop
6 17 (0.75%) Presto
7 16 (0.70%) Data Warehouse
8 15 (0.66%) SQL Server Reporting Services
9 14 (0.62%) MySQL
10 13 (0.57%) Azure SQL Database
10 13 (0.57%) GIS
11 12 (0.53%) RDBMS
12 10 (0.44%) NoSQL
13 7 (0.31%) DB2
13 7 (0.31%) SQL Server Integration Services
13 7 (0.31%) Tableau
14 6 (0.26%) SAP HANA
15 5 (0.22%) CorVu
15 5 (0.22%) Crystal Reports
Development Applications
1 52 (2.29%) JIRA
2 31 (1.36%) Jenkins
3 17 (0.75%) Atlassian Bamboo
4 14 (0.62%) Visual Studio
5 13 (0.57%) Team Foundation Server
6 11 (0.48%) Git
6 11 (0.48%) Robot Framework
7 3 (0.13%) GitLab
7 3 (0.13%) Selenium
8 2 (0.088%) Bitbucket
9 1 (0.044%) Appium
9 1 (0.044%) Cypress.io
9 1 (0.044%) JMeter
9 1 (0.044%) MSI
9 1 (0.044%) Postman
9 1 (0.044%) REST Assured
9 1 (0.044%) Serenity BDD
9 1 (0.044%) SpecFlow
9 1 (0.044%) Visual Studio Team System
General
1 875 (38.48%) Social Skills
2 531 (23.35%) Finance
3 242 (10.64%) Inclusion and Diversity
4 194 (8.53%) Analytical Skills
5 171 (7.52%) Public Sector
6 167 (7.34%) Law
7 139 (6.11%) Legal
8 112 (4.93%) Retail
9 89 (3.91%) Organisational Skills
10 76 (3.34%) Marketing
11 58 (2.55%) Telecoms
12 48 (2.11%) Influencing Skills
13 43 (1.89%) Banking
14 42 (1.85%) Presentation Skills
15 38 (1.67%) Aerospace
16 37 (1.63%) Local Government
17 33 (1.45%) Manufacturing
18 27 (1.19%) Documentation Skills
18 27 (1.19%) Fire and Rescue
19 20 (0.88%) Police
Job Titles
1 454 (19.96%) Service Manager
2 376 (16.53%) Delivery Manager
3 369 (16.23%) Service Delivery Manager
4 252 (11.08%) Analyst
5 248 (10.91%) Senior
6 244 (10.73%) IT Manager
7 242 (10.64%) Lead
8 152 (6.68%) IT Support
9 149 (6.55%) Senior Manager
10 122 (5.36%) Senior Delivery Manager
10 122 (5.36%) Senior Service Manager
11 117 (5.15%) Senior Service Delivery Manager
12 102 (4.49%) Support Engineer
13 100 (4.40%) IT Services Manager
14 98 (4.31%) Developer
15 96 (4.22%) Consultant
16 83 (3.65%) Infrastructure Engineer
17 79 (3.47%) IT Engineer
18 74 (3.25%) IT Analyst
19 66 (2.90%) Team Leader
Libraries, Frameworks & Software Standards
1 46 (2.02%) .NET
2 42 (1.85%) EDI
3 33 (1.45%) HTML
4 22 (0.97%) CSS
5 17 (0.75%) .NET Framework
5 17 (0.75%) ActiveMQ
5 17 (0.75%) Apache NiFi
5 17 (0.75%) Elastic Stack
5 17 (0.75%) RabbitMQ
5 17 (0.75%) YAML
6 13 (0.57%) ASP.NET
7 12 (0.53%) XML
8 11 (0.48%) AngularJS
9 10 (0.44%) .NET Core
10 9 (0.40%) Web Services
11 8 (0.35%) cXML
11 8 (0.35%) EDIFACT
11 8 (0.35%) Middleware
12 7 (0.31%) Flash
12 7 (0.31%) REST
Miscellaneous
1 129 (5.67%) Self-Motivation
2 112 (4.93%) Management Information System
3 92 (4.05%) Driving Licence
4 84 (3.69%) Data Centre
5 45 (1.98%) Product Ownership
6 40 (1.76%) Onboarding
7 30 (1.32%) Fat Client
7 30 (1.32%) Thin Client
8 28 (1.23%) Public Cloud
9 26 (1.14%) Enterprise Software
9 26 (1.14%) Hybrid Cloud
10 24 (1.06%) Security Operations Centre
11 22 (0.97%) PMI
12 19 (0.84%) CMDB
12 19 (0.84%) Mainframe
13 17 (0.75%) Low-Code
13 17 (0.75%) Replication
14 15 (0.66%) Linux Command Line
14 15 (0.66%) NHS
15 14 (0.62%) Cloud Native
Operating Systems
1 349 (15.35%) Windows
2 118 (5.19%) Windows 10
3 117 (5.15%) Windows Server
4 99 (4.35%) Linux
5 35 (1.54%) Apple iOS
6 31 (1.36%) Windows Server 2019
7 29 (1.28%) Android
8 26 (1.14%) Windows 7
8 26 (1.14%) Windows Server 2012
8 26 (1.14%) Windows Server 2016
9 17 (0.75%) Mac OS
10 16 (0.70%) Windows Server 2008
11 14 (0.62%) Unix
12 10 (0.44%) Mac OS X
13 6 (0.26%) Ubuntu
14 4 (0.18%) Red Hat Enterprise Linux
14 4 (0.18%) Windows 8
15 3 (0.13%) VMS
16 1 (0.044%) OpenVMS
16 1 (0.044%) Windows XP
Processes & Methodologies
1 782 (34.39%) ITIL
2 459 (20.18%) Service Management
3 434 (19.09%) Customer Service
4 429 (18.87%) Problem-Solving
5 364 (16.01%) ITSM
6 339 (14.91%) Continuous Improvement
7 303 (13.32%) Agile
8 291 (12.80%) Project Management
9 270 (11.87%) Mentoring
10 241 (10.60%) Change Management
11 179 (7.87%) Stakeholder Management
12 175 (7.70%) Project Delivery
13 172 (7.56%) Incident Management
14 171 (7.52%) Cybersecurity
15 151 (6.64%) Performance Management
16 149 (6.55%) Roadmaps
17 142 (6.24%) DevOps
18 140 (6.16%) Contract Negotiation
19 138 (6.07%) Collaborative Working
20 133 (5.85%) Actionable Insight
Programming Languages
1 122 (5.36%) SQL
2 83 (3.65%) PowerShell
3 61 (2.68%) Python
4 39 (1.72%) Bash
5 31 (1.36%) JavaScript
6 30 (1.32%) C#
7 27 (1.19%) Java
8 24 (1.06%) T-SQL
9 19 (0.84%) COBOL
10 17 (0.75%) Shell Script
11 8 (0.35%) ActionScript
11 8 (0.35%) ActionScript 2.0
12 7 (0.31%) TypeScript
13 5 (0.22%) VB
14 4 (0.18%) Kotlin
15 3 (0.13%) PHP
15 3 (0.13%) Scala
16 2 (0.088%) Data Analysis Expressions
16 2 (0.088%) VBScript
17 1 (0.044%) VB.NET
Qualifications
1 327 (14.38%) Degree
2 255 (11.21%) Security Cleared
3 106 (4.66%) SC Cleared
4 82 (3.61%) ITIL Certification
5 62 (2.73%) DV Cleared
6 58 (2.55%) Cisco Certification
7 46 (2.02%) Computer Science Degree
7 46 (2.02%) Microsoft Certification
8 43 (1.89%) PMI Certification
9 41 (1.80%) CCNA
10 37 (1.63%) ITIL Foundation Certificate
11 36 (1.58%) CTC Cleared
12 33 (1.45%) CISSP
13 32 (1.41%) DBS Check
14 26 (1.14%) CCNP
15 23 (1.01%) BPSS Clearance
15 23 (1.01%) PMP
16 21 (0.92%) AWS Certification
17 16 (0.70%) MCP
18 15 (0.66%) APMG
Quality Assurance & Compliance
1 325 (14.29%) SLA
2 71 (3.12%) GDPR
3 66 (2.90%) QA
4 48 (2.11%) Cyber Essentials
5 45 (1.98%) ISO/IEC 27001
6 40 (1.76%) Accessibility
7 36 (1.58%) PMO
8 19 (0.84%) Data Quality
9 12 (0.53%) PCI DSS
10 10 (0.44%) NIST
11 9 (0.40%) ISO 9001
12 7 (0.31%) Actionable Recommendations
13 6 (0.26%) Cyber Essentials PLUS
13 6 (0.26%) ISO/IEC 20000
14 5 (0.22%) GRC
15 4 (0.18%) COBIT
15 4 (0.18%) NEBOSH
15 4 (0.18%) TickIT
16 3 (0.13%) ISO 14001
16 3 (0.13%) NCSC
System Software
1 283 (12.45%) Active Directory
2 75 (3.30%) VMware Infrastructure
3 45 (1.98%) Hyper-V
4 35 (1.54%) vSphere
5 22 (0.97%) Docker
6 21 (0.92%) Virtual Desktop
7 17 (0.75%) Virtual Machines
8 16 (0.70%) Firmware
9 9 (0.40%) VMware ESXi
10 7 (0.31%) Virtual Servers
11 3 (0.13%) BitLocker
12 2 (0.088%) Embedded Firmware
12 2 (0.088%) XenApp
13 1 (0.044%) DFS Replication
13 1 (0.044%) Microsoft Virtual Server
13 1 (0.044%) Veritas Cluster Server
13 1 (0.044%) XenDesktop
Systems Management
1 99 (4.35%) Microsoft Intune
2 92 (4.05%) SCCM
3 41 (1.80%) Kubernetes
4 32 (1.41%) Ansible
5 25 (1.10%) Terraform
6 22 (0.97%) WSUS
7 17 (0.75%) Grafana
7 17 (0.75%) HAProxy
7 17 (0.75%) Prometheus
8 10 (0.44%) Jamf Pro
9 6 (0.26%) Microsoft Data Protection Manager
9 6 (0.26%) NetBackup
9 6 (0.26%) SCDPM
10 5 (0.22%) FortiGate
10 5 (0.22%) Puppet
10 5 (0.22%) Single Sign-On
10 5 (0.22%) vCenter Server
11 4 (0.18%) Nessus
11 4 (0.18%) SmoothWall
12 3 (0.13%) Failover Clustering
Vendors
1 755 (33.20%) Microsoft
2 238 (10.47%) ServiceNow
3 141 (6.20%) VMware
4 108 (4.75%) Dell
5 99 (4.35%) Cisco
6 51 (2.24%) Salesforce
7 50 (2.20%) Apple
8 47 (2.07%) Oracle
8 47 (2.07%) SAP
9 40 (1.76%) Veeam
10 39 (1.72%) Citrix
11 34 (1.50%) iManage
12 30 (1.32%) Meraki
13 26 (1.14%) Google
14 21 (0.92%) Adobe
15 20 (0.88%) Sophos
16 19 (0.84%) Unisys
17 18 (0.79%) HP
18 16 (0.70%) Palo Alto
18 16 (0.70%) SolarWinds