1st/2nd Line Support Engineer Contracts

1st/2nd Line Support Engineer
UK

The median 1st/2nd Line Support Engineer daily rate in the UK is £200 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
26 Apr 2024		 Same period 2023 Same period 2022
Rank 528 666 800
Rank change year-on-year +138 +134 -157
Contract jobs requiring a 1st/2nd Line Support Engineer 51 34 60
As % of all contract jobs advertised in the UK 0.12% 0.057% 0.068%
As % of the Job Titles category 0.13% 0.060% 0.071%
Number of daily rates quoted 43 27 45
10th Percentile £142 £150 £125
25th Percentile £175 £155 £150
Median daily rate (50th Percentile) £200 £190 £175
Median % change year-on-year +5.26% +8.57% +2.94%
75th Percentile £214 £242 £203
90th Percentile £238 £288 £232
UK excluding London median daily rate £200 £175 £175
% change year-on-year +14.29% - +16.67%
Number of hourly rates quoted 3 2 5
10th Percentile - £16.18 £15.10
25th Percentile - £16.81 £15.25
Median hourly rate £17.72 £18.25 £16.50
Median % change year-on-year -2.90% +10.61% +10.00%
75th Percentile £20.74 £19.31 £17.75
90th Percentile £22.54 £19.73 £17.90
UK excluding London median hourly rate £17.72 £20.00 £16.50
% change year-on-year -11.40% +21.21% +10.00%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,413 56,730 84,732
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.50%
Number of daily rates quoted 26,320 39,605 59,435
10th Percentile £275 £313 £313
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £726
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,653 1,602 2,109
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.28 £15.50
Median hourly rate £35.96 £45.00 £23.00
Median % change year-on-year -20.09% +95.65% +0.24%
75th Percentile £60.25 £65.75 £48.75
90th Percentile £72.50 £75.50 £63.00
UK excluding London median hourly rate £38.00 £42.37 £19.50
% change year-on-year -10.30% +117.26% +2.47%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support Engineer.

Daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 1st/2nd Line Support Engineer over the 6 months to 26 April 2024.

Daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support Engineer.

Hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +129 48 £200 +2.56% 8
UK excluding London +81 35 £200 +14.29% 7
London +117 16 £203 -15.63% 1
Midlands +32 11 £200 +14.29% 1
North of England - 9 £200 - 1
West Midlands +34 8 £200 +14.29%
North West - 8 £210 - 1
South West +25 6 £175 -40.43% 3
Work from Home +119 5 £255 +70.00% 1
South East +23 5 £233 +55.00% 2
East Midlands +23 3 £200 +2.56% 1
Scotland - 2 £200 -
East of England +9 1 - -
Northern Ireland - 1 - -
Yorkshire - 1 £190 -

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2024, 1st/2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Engineer in the job title.

1 38 (74.51%) Microsoft 365
1 38 (74.51%) Windows
2 34 (66.67%) Microsoft
2 34 (66.67%) Active Directory
3 29 (56.86%) Social Skills
4 26 (50.98%) SCCM
5 23 (45.10%) Microsoft Office
6 22 (43.14%) Windows 10
7 18 (35.29%) Customer Service
8 12 (23.53%) Apple
9 11 (21.57%) Asset Management
9 11 (21.57%) Microsoft Intune
9 11 (21.57%) Problem-Solving
10 10 (19.61%) Azure
10 10 (19.61%) Degree
10 10 (19.61%) Mac OS
10 10 (19.61%) VPN
11 9 (17.65%) Mobile Device Management
11 9 (17.65%) Windows Server
12 8 (15.69%) Wi-Fi
12 8 (15.69%) DNS
13 7 (13.73%) TCP/IP
13 7 (13.73%) VoIP
13 7 (13.73%) Finance
13 7 (13.73%) VMware
13 7 (13.73%) Firewall
13 7 (13.73%) Analytical Skills
13 7 (13.73%) Jamf Pro
13 7 (13.73%) Driving Licence
13 7 (13.73%) Hyper-V

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.84%) Microsoft Exchange
2 2 (3.92%) SharePoint
3 1 (1.96%) Exchange Server 2007
3 1 (1.96%) Exchange Server 2013
Applications
1 23 (45.10%) Microsoft Office
2 5 (9.80%) Microsoft Excel
3 3 (5.88%) Microsoft PowerPoint
4 1 (1.96%) AutoCAD
Cloud Services
1 38 (74.51%) Microsoft 365
2 10 (19.61%) Azure
3 4 (7.84%) OneDrive
4 3 (5.88%) Asana
4 3 (5.88%) Slack
4 3 (5.88%) WhatsApp
5 2 (3.92%) Google Workspace
Communications & Networking
1 10 (19.61%) VPN
2 8 (15.69%) DNS
2 8 (15.69%) Wi-Fi
3 7 (13.73%) Firewall
3 7 (13.73%) TCP/IP
3 7 (13.73%) VoIP
4 6 (11.76%) LAN
4 6 (11.76%) VLAN
4 6 (11.76%) WAN
5 4 (7.84%) Internet
6 3 (5.88%) FTP
7 2 (3.92%) DHCP
8 1 (1.96%) Cisco IOS
8 1 (1.96%) HTTP
8 1 (1.96%) WebEx
Development Applications
1 3 (5.88%) Hudson
1 3 (5.88%) JIRA
General
1 29 (56.86%) Social Skills
2 7 (13.73%) Analytical Skills
2 7 (13.73%) Finance
3 6 (11.76%) Documentation Skills
3 6 (11.76%) Legal
4 5 (9.80%) Public Sector
5 3 (5.88%) Multimedia
5 3 (5.88%) Organisational Skills
5 3 (5.88%) Telecoms
6 2 (3.92%) Banking
6 2 (3.92%) Electronics
6 2 (3.92%) Manufacturing
6 2 (3.92%) Marketing
6 2 (3.92%) Presentation Skills
7 1 (1.96%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.96%) CSS
1 1 (1.96%) XML
Miscellaneous
1 7 (13.73%) Driving Licence
2 6 (11.76%) Clustering
2 6 (11.76%) iPad
3 5 (9.80%) Onboarding
3 5 (9.80%) Smartphone
4 4 (7.84%) Management Information System
4 4 (7.84%) Self-Motivation
4 4 (7.84%) Video Conferencing
5 1 (1.96%) Blackberry
5 1 (1.96%) Social Media
Operating Systems
1 38 (74.51%) Windows
2 22 (43.14%) Windows 10
3 10 (19.61%) Mac OS
4 9 (17.65%) Windows Server
5 6 (11.76%) Windows Server 2012
5 6 (11.76%) Windows Server 2019
6 4 (7.84%) Apple iOS
7 2 (3.92%) Windows 7
8 1 (1.96%) Android
8 1 (1.96%) Mac OS X
8 1 (1.96%) Windows Server 2008
Processes & Methodologies
1 18 (35.29%) Customer Service
2 11 (21.57%) Asset Management
2 11 (21.57%) Problem-Solving
3 9 (17.65%) Mobile Device Management
4 6 (11.76%) Decision-Making
4 6 (11.76%) ITIL
4 6 (11.76%) Quality Management
5 5 (9.80%) Customer Experience
5 5 (9.80%) Proactive Maintenance
5 5 (9.80%) Service Management
6 4 (7.84%) Customer Requirements
6 4 (7.84%) Inventory Management
6 4 (7.84%) Service Delivery
6 4 (7.84%) Software Deployment
7 3 (5.88%) Antivirus Management
7 3 (5.88%) Case Management
7 3 (5.88%) Continuous Improvement
7 3 (5.88%) Investment Management
7 3 (5.88%) Migration
7 3 (5.88%) Software Distribution
Programming Languages
1 6 (11.76%) PowerShell
2 4 (7.84%) JavaScript
3 3 (5.88%) Python
Qualifications
1 10 (19.61%) Degree
2 3 (5.88%) ITIL Certification
3 2 (3.92%) A+ Certification
3 2 (3.92%) MCP
3 2 (3.92%) Microsoft Certification
4 1 (1.96%) DBS Check
Quality Assurance & Compliance
1 5 (9.80%) SLA
System Software
1 34 (66.67%) Active Directory
2 7 (13.73%) Hyper-V
3 6 (11.76%) VMware Infrastructure
4 1 (1.96%) BitLocker
4 1 (1.96%) Virtual Desktop
4 1 (1.96%) VMware Workstation
Systems Management
1 26 (50.98%) SCCM
2 11 (21.57%) Microsoft Intune
3 7 (13.73%) Jamf Pro
4 6 (11.76%) Autotask
4 6 (11.76%) Failover Clustering
5 4 (7.84%) Systems Management Server (SMS)
6 1 (1.96%) AirWatch
6 1 (1.96%) PaperCut
Vendors
1 34 (66.67%) Microsoft
2 12 (23.53%) Apple
3 7 (13.73%) VMware
4 6 (11.76%) Datto
5 5 (9.80%) Citrix
5 5 (9.80%) ServiceNow
6 3 (5.88%) Palo Alto
6 3 (5.88%) Zscaler
7 2 (3.92%) Google
7 2 (3.92%) SAP
8 1 (1.96%) Cisco
8 1 (1.96%) Dell
8 1 (1.96%) HP
8 1 (1.96%) Remedy
8 1 (1.96%) Veeam
8 1 (1.96%) Wyse
8 1st/2nd Line Support Engineer jobs Nationwide