1st/2nd Line Support Jobs in London

1st/2nd Line Support
England > London

The median 1st/2nd Line Support salary in London is £35,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 371 440 551
Rank change year-on-year +69 +111 +233
Permanent jobs requiring a 1st/2nd Line Support 22 59 71
As % of all permanent jobs advertised in London 0.17% 0.25% 0.21%
As % of the Job Titles category 0.19% 0.26% 0.22%
Number of salaries quoted 22 58 68
10th Percentile £30,200 £28,025 £27,125
25th Percentile £32,500 £31,563 £28,500
Median annual salary (50th Percentile) £35,500 £34,000 £32,500
Median % change year-on-year +4.41% +4.62% +4.84%
75th Percentile £40,000 £39,688 £35,313
90th Percentile £44,875 £42,250 £42,875
England median annual salary £31,500 £30,000 £29,500
% change year-on-year +5.00% +1.69% +7.27%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,624 22,265 32,087
% of permanent jobs with a recognized job title 90.18% 94.22% 95.13%
Number of salaries quoted 7,221 16,628 23,661
10th Percentile £41,250 £37,500 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in London.

Salary trend for 1st/2nd Line Support in London

1st/2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 1st/2nd Line Support in London over the 6 months to 16 May 2025.

Salary histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +21 10 £35,000 -12.50%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 16 May 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st/2nd Line Support in the job title.

1 17 (77.27%) Windows
2 15 (68.18%) Microsoft
3 14 (63.64%) Microsoft 365
3 14 (63.64%) Active Directory
4 12 (54.55%) Windows 10
5 11 (50.00%) Microsoft Intune
6 10 (45.45%) Microsoft Office
7 8 (36.36%) Social Skills
8 7 (31.82%) ServiceNow
8 7 (31.82%) Microsoft Exchange
8 7 (31.82%) Degree
9 6 (27.27%) ITSM
10 5 (22.73%) Customer Service
10 5 (22.73%) PowerShell
11 4 (18.18%) ITIL
11 4 (18.18%) SharePoint
11 4 (18.18%) Azure
12 3 (13.64%) Windows Server
12 3 (13.64%) Windows Server 2012
12 3 (13.64%) Bash
12 3 (13.64%) Red Hat Enterprise Linux
12 3 (13.64%) Analytical Skills
12 3 (13.64%) OneDrive
12 3 (13.64%) Onboarding
12 3 (13.64%) Virtual Servers
12 3 (13.64%) Problem-Solving
12 3 (13.64%) Windows Server 2016
12 3 (13.64%) Windows Server 2019
12 3 (13.64%) Linux
12 3 (13.64%) LAN

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (31.82%) Microsoft Exchange
2 4 (18.18%) SharePoint
Applications
1 10 (45.45%) Microsoft Office
2 2 (9.09%) Microsoft Excel
2 2 (9.09%) Microsoft PowerPoint
Business Applications
1 1 (4.55%) NetSuite
Cloud Services
1 14 (63.64%) Microsoft 365
2 4 (18.18%) Azure
3 3 (13.64%) OneDrive
4 2 (9.09%) Entra ID
5 1 (4.55%) Mimecast
Communications & Networking
1 3 (13.64%) LAN
1 3 (13.64%) VoIP
1 3 (13.64%) WAN
2 2 (9.09%) Telnet
3 1 (4.55%) VPN
Database & Business Intelligence
1 2 (9.09%) Relational Database
Development Applications
1 2 (9.09%) Git
General
1 8 (36.36%) Social Skills
2 3 (13.64%) Analytical Skills
2 3 (13.64%) Banking
2 3 (13.64%) Finance
2 3 (13.64%) Law
3 1 (4.55%) Advertising
Libraries, Frameworks & Software Standards
1 2 (9.09%) FIX Protocol
Miscellaneous
1 3 (13.64%) Onboarding
2 2 (9.09%) Equities
2 2 (9.09%) Fixed Income
2 2 (9.09%) Reference Data
2 2 (9.09%) Self-Motivation
2 2 (9.09%) Video Conferencing
3 1 (4.55%) CMDB
3 1 (4.55%) Derivative
3 1 (4.55%) Foreign Exchange (FX)
3 1 (4.55%) Handset
3 1 (4.55%) iPhone
Operating Systems
1 17 (77.27%) Windows
2 12 (54.55%) Windows 10
3 3 (13.64%) Linux
3 3 (13.64%) Red Hat Enterprise Linux
3 3 (13.64%) Windows Server
3 3 (13.64%) Windows Server 2012
3 3 (13.64%) Windows Server 2016
3 3 (13.64%) Windows Server 2019
4 2 (9.09%) Rocky
4 2 (9.09%) Ubuntu
4 2 (9.09%) Unix
5 1 (4.55%) CentOS
Processes & Methodologies
1 6 (27.27%) ITSM
2 5 (22.73%) Customer Service
3 4 (18.18%) ITIL
4 3 (13.64%) Problem-Solving
4 3 (13.64%) Service Delivery
5 2 (9.09%) Application Packaging
5 2 (9.09%) Client Onboarding
5 2 (9.09%) Computer Science
5 2 (9.09%) Continuous Improvement
5 2 (9.09%) Dashboard Development
6 1 (4.55%) Asset Management
6 1 (4.55%) Customer-Centricity
6 1 (4.55%) DevOps
6 1 (4.55%) IT Asset Management
6 1 (4.55%) Performance Monitoring
Programming Languages
1 5 (22.73%) PowerShell
2 3 (13.64%) Bash
3 2 (9.09%) Python
3 2 (9.09%) SQL
Qualifications
1 7 (31.82%) Degree
2 2 (9.09%) Computer Science Degree
3 1 (4.55%) RHCSA
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 14 (63.64%) Active Directory
2 3 (13.64%) Microsoft Virtual Server
2 3 (13.64%) Virtual Servers
3 1 (4.55%) Virtual Desktop
Systems Management
1 11 (50.00%) Microsoft Intune
2 2 (9.09%) Grafana
2 2 (9.09%) SCCM
3 1 (4.55%) Nagios
Vendors
1 15 (68.18%) Microsoft
2 7 (31.82%) ServiceNow
3 3 (13.64%) Red Hat
3 3 (13.64%) VMware
4 2 (9.09%) Apple
4 2 (9.09%) Atlassian
4 2 (9.09%) HP
5 1 (4.55%) Citrix
5 1 (4.55%) Salesforce
5 1 (4.55%) SolarWinds
5 1 (4.55%) Sophos
5 1 (4.55%) WatchGuard