1st/2nd Line Support Jobs in London

1st/2nd Line Support
England > London

The median 1st/2nd Line Support salary in London is £34,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 442 554 789
Rank change year-on-year +112 +235 -223
Permanent jobs requiring a 1st/2nd Line Support 60 69 98
As % of all permanent jobs advertised in London 0.25% 0.20% 0.15%
As % of the Job Titles category 0.27% 0.21% 0.15%
Number of salaries quoted 59 66 93
10th Percentile £27,500 £26,875 £25,150
25th Percentile £31,125 £28,500 £27,000
Median annual salary (50th Percentile) £34,000 £32,500 £31,000
Median % change year-on-year +4.62% +4.84% +3.33%
75th Percentile £40,000 £35,938 £39,000
90th Percentile £42,800 £42,500 £48,750
England median annual salary £30,000 £29,000 £27,500
% change year-on-year +3.45% +5.45% +10.00%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,245 33,556 64,351
% of permanent jobs with a recognized job title 94.12% 95.05% 96.35%
Number of salaries quoted 16,727 24,642 34,900
10th Percentile £38,095 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £92,000
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in London.

Salary trend for 1st/2nd Line Support in London

1st/2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 1st/2nd Line Support in London over the 6 months to 3 May 2024.

Salary histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +54 18 £40,000 +23.08%
West London +1 10 £33,500 +3.08% 2
North London - 4 £30,000 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 3 May 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st/2nd Line Support in the job title.

1 41 (68.33%) Microsoft 365
2 39 (65.00%) Active Directory
3 38 (63.33%) Windows
4 31 (51.67%) Social Skills
5 28 (46.67%) Microsoft
6 27 (45.00%) Windows 10
7 24 (40.00%) Customer Service
8 17 (28.33%) Analytical Skills
9 16 (26.67%) Microsoft Office
9 16 (26.67%) Problem-Solving
10 13 (21.67%) Microsoft Exchange
11 11 (18.33%) EPoS
11 11 (18.33%) Wi-Fi
11 11 (18.33%) Organisational Skills
12 9 (15.00%) Finance
12 9 (15.00%) ITSM
12 9 (15.00%) SLA
12 9 (15.00%) SharePoint
12 9 (15.00%) Azure
13 8 (13.33%) Android
13 8 (13.33%) Apple iOS
13 8 (13.33%) ITIL
14 7 (11.67%) Driving Licence
15 6 (10.00%) PowerShell
15 6 (10.00%) Internet
15 6 (10.00%) TCP/IP
15 6 (10.00%) Wireless
16 5 (8.33%) Law
16 5 (8.33%) DNS
16 5 (8.33%) DHCP

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (21.67%) Microsoft Exchange
2 9 (15.00%) SharePoint
3 1 (1.67%) Skype for Business
Applications
1 16 (26.67%) Microsoft Office
2 1 (1.67%) Microsoft Excel
2 1 (1.67%) Microsoft PowerPoint
Cloud Services
1 41 (68.33%) Microsoft 365
2 9 (15.00%) Azure
3 5 (8.33%) Entra ID
4 4 (6.67%) OneDrive
5 2 (3.33%) AWS
6 1 (1.67%) Mimecast
Communications & Networking
1 11 (18.33%) Wi-Fi
2 6 (10.00%) Internet
2 6 (10.00%) TCP/IP
2 6 (10.00%) Wireless
3 5 (8.33%) DHCP
3 5 (8.33%) DNS
4 3 (5.00%) Unified Communications
5 2 (3.33%) Firewall
6 1 (1.67%) Cisco IOS
6 1 (1.67%) Ethernet
6 1 (1.67%) Intranet
6 1 (1.67%) LAN
6 1 (1.67%) Skype
6 1 (1.67%) Telepresence
6 1 (1.67%) VPN
6 1 (1.67%) WAN
General
1 31 (51.67%) Social Skills
2 17 (28.33%) Analytical Skills
3 11 (18.33%) Organisational Skills
4 9 (15.00%) Finance
5 5 (8.33%) Law
6 2 (3.33%) Inclusion and Diversity
6 2 (3.33%) Legal
7 1 (1.67%) Automotive
7 1 (1.67%) Back Office
7 1 (1.67%) Banking
7 1 (1.67%) Manufacturing
7 1 (1.67%) Pharmaceutical
7 1 (1.67%) Telecoms
Miscellaneous
1 11 (18.33%) EPoS
2 7 (11.67%) Driving Licence
3 3 (5.00%) iPhone
3 3 (5.00%) Video Conferencing
4 2 (3.33%) Self-Motivation
5 1 (1.67%) Fat Client
5 1 (1.67%) iPad
5 1 (1.67%) Thin Client
Operating Systems
1 38 (63.33%) Windows
2 27 (45.00%) Windows 10
3 8 (13.33%) Android
3 8 (13.33%) Apple iOS
4 2 (3.33%) Windows Server
5 1 (1.67%) Mac OS
5 1 (1.67%) Windows 7
5 1 (1.67%) Windows Server 2008
5 1 (1.67%) Windows Server 2016
Processes & Methodologies
1 24 (40.00%) Customer Service
2 16 (26.67%) Problem-Solving
3 9 (15.00%) ITSM
4 8 (13.33%) ITIL
5 4 (6.67%) Change Management
5 4 (6.67%) Customer Experience
5 4 (6.67%) Incident Management
5 4 (6.67%) Software Deployment
5 4 (6.67%) Time Management
5 4 (6.67%) User Experience
6 2 (3.33%) Cybersecurity
6 2 (3.33%) Information Security
6 2 (3.33%) Stakeholder Management
7 1 (1.67%) Asset Management
7 1 (1.67%) Customer-Centricity
7 1 (1.67%) Data Privacy
7 1 (1.67%) Migration
7 1 (1.67%) Patch Management
7 1 (1.67%) Security Patching
7 1 (1.67%) Software Asset Management
Programming Languages
1 6 (10.00%) PowerShell
Qualifications
1 2 (3.33%) Degree
2 1 (1.67%) ITIL Foundation Certificate
2 1 (1.67%) Master's Degree
2 1 (1.67%) MBA
Quality Assurance & Compliance
1 9 (15.00%) SLA
System Software
1 39 (65.00%) Active Directory
2 2 (3.33%) XenApp
3 1 (1.67%) XenDesktop
Systems Management
1 4 (6.67%) Jamf Pro
1 4 (6.67%) Microsoft Intune
2 1 (1.67%) Backup Exec
2 1 (1.67%) SCCM
Vendors
1 28 (46.67%) Microsoft
2 4 (6.67%) ServiceNow
2 4 (6.67%) VMware
3 3 (5.00%) Citrix
4 2 (3.33%) Apple
4 2 (3.33%) Google
5 1 (1.67%) Acronis
5 1 (1.67%) Cisco
5 1 (1.67%) Ivanti
5 1 (1.67%) N-able
5 1 (1.67%) Polycom
5 1 (1.67%) Qualys
5 1 (1.67%) Sophos
5 1 (1.67%) Veritas