Period
to 17 November 2017

The median annual salary for a 3rd Line Support Technician was £30,000 in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Technician
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 1179 1177 1258
Rank change year-on-year -2 +81 +42
Permanent jobs requiring a 3rd Line Support Technician 24 47 34
As % of all permanent IT jobs advertised in the UK 0.013% 0.025% 0.016%
As % of the Job Titles category 0.014% 0.026% 0.016%
Number of salaries quoted 24 46 34
UK median annual salary £30,000 £28,500 £29,875
Median salary % change year-on-year +5.26% -4.60% -2.05%
10th Percentile £25,000 £21,250 £25,575
90th Percentile £50,000 £36,750 £40,000
UK excluding London median annual salary £30,000 £28,500 £28,500
% change year-on-year +5.26% - -3.39%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172542 183486 211561
% of permanent IT jobs with a recognized job title 95.77% 96.49% 96.47%
Number of salaries quoted 138422 153547 175640
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

3rd Line Support Technician
Job Vacancy Trend

Job postings that featured 3rd Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Technician.

Salary trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Technician over the 6 months to 17 November 2017.

Salary histogram for 3rd Line Support Technician in the UK

3rd Line Support Technician
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 24 £30,000 +5.26% 2
UK excluding London +23 23 £30,000 +5.26% 2
East of England +8 8 £50,000 +75.44% 1
Midlands +46 7 £25,000 -16.67%
East Midlands +39 6 £25,000 -20.63%
South East +33 3 £28,000 -1.75%
South West - 3 £30,000 - 1
Yorkshire +24 2 £22,500 -18.18%
North of England -11 2 £22,500 -18.18%
London +12 1 £40,000 +8.11%
West Midlands +11 1 £30,000 +3.45%

3rd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, 3rd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support Technician in the job title.

1 20 (83.33%) Windows
2 17 (70.83%) Microsoft
3 14 (58.33%) Active Directory
3 14 (58.33%) MS Exchange
4 13 (54.17%) Windows Server
5 12 (50.00%) SAN
6 11 (45.83%) VMware
6 11 (45.83%) VMware Infrastructure
7 10 (41.67%) Disaster Recovery
7 10 (41.67%) Citrix
7 10 (41.67%) LAN
8 9 (37.50%) WAN
8 9 (37.50%) TCP/IP
8 9 (37.50%) Microsoft Office
8 9 (37.50%) Cisco
8 9 (37.50%) XenApp
8 9 (37.50%) Windows 7
9 8 (33.33%) vSphere
9 8 (33.33%) Software Deployment
9 8 (33.33%) Server Virtualisation
9 8 (33.33%) Server Building
9 8 (33.33%) SLA
9 8 (33.33%) Change Management
9 8 (33.33%) Wireless
10 7 (29.17%) Windows XP
10 7 (29.17%) Internet
11 6 (25.00%) Lotus
11 6 (25.00%) HP
11 6 (25.00%) Dell
11 6 (25.00%) Java

3rd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (58.33%) MS Exchange
2 6 (25.00%) IBM Notes
3 3 (12.50%) Exchange Server 2010
3 3 (12.50%) Exchange Server 2013
Applications
1 9 (37.50%) Microsoft Office
Cloud Services
1 3 (12.50%) Office 365
2 2 (8.33%) Microsoft Azure
3 1 (4.17%) Amazon AWS
Communications & Networking
1 12 (50.00%) SAN
2 10 (41.67%) LAN
3 9 (37.50%) TCP/IP
3 9 (37.50%) WAN
4 8 (33.33%) Wireless
5 7 (29.17%) Internet
6 4 (16.67%) DHCP
6 4 (16.67%) DNS
7 3 (12.50%) Firewall
8 2 (8.33%) VLAN
9 1 (4.17%) Fibre Channel
9 1 (4.17%) iSCSI
9 1 (4.17%) VoIP
9 1 (4.17%) VPN
Database & Business Intelligence
1 1 (4.17%) SQL Server
1 1 (4.17%) SQL Server 2008
General
1 1 (4.17%) Legal
Libraries, Frameworks & Software Standards
1 1 (4.17%) WSH
Miscellaneous
1 2 (8.33%) Analytical Skills
1 2 (8.33%) Data Centre
1 2 (8.33%) Driving Licence
1 2 (8.33%) Management Information System
2 1 (4.17%) Clustering
2 1 (4.17%) iPad
2 1 (4.17%) Smartphone
Operating Systems
1 20 (83.33%) Windows
2 13 (54.17%) Windows Server
3 9 (37.50%) Windows 7
4 7 (29.17%) Windows XP
5 5 (20.83%) Windows Server 2008
5 5 (20.83%) Windows Server 2012
6 4 (16.67%) Windows 10
7 2 (8.33%) Windows 8
8 1 (4.17%) Linux
8 1 (4.17%) Windows Server 2003
Processes & Methodologies
1 10 (41.67%) Disaster Recovery
2 8 (33.33%) Change Management
2 8 (33.33%) Server Building
2 8 (33.33%) Server Virtualisation
2 8 (33.33%) Software Deployment
3 6 (25.00%) Incident Management
4 3 (12.50%) ITIL
5 1 (4.17%) Coaching
5 1 (4.17%) Continuous Improvement
5 1 (4.17%) CRM
5 1 (4.17%) Information Security
5 1 (4.17%) ITIL V3
5 1 (4.17%) Line Management
5 1 (4.17%) Mentoring
5 1 (4.17%) Mobile Device Management
5 1 (4.17%) Network Load Balancing
5 1 (4.17%) Patch Management
5 1 (4.17%) People Management
5 1 (4.17%) Problem Management
Programming Languages
1 6 (25.00%) Java
2 2 (8.33%) PowerShell
3 1 (4.17%) SQL
3 1 (4.17%) VBScript
Qualifications
1 3 (12.50%) Microsoft Certification
2 1 (4.17%) MCSE
Quality Assurance & Compliance
1 8 (33.33%) SLA
System Software
1 14 (58.33%) Active Directory
2 11 (45.83%) VMware Infrastructure
3 9 (37.50%) XenApp
4 8 (33.33%) vSphere
5 5 (20.83%) Hyper-V
6 1 (4.17%) VirtualBox
6 1 (4.17%) XenDesktop
6 1 (4.17%) XenServer
Systems Management
1 2 (8.33%) Systems Management Server (SMS)
2 1 (4.17%) Backup Exec
2 1 (4.17%) WSUS
Vendors
1 17 (70.83%) Microsoft
2 11 (45.83%) VMware
3 10 (41.67%) Citrix
4 9 (37.50%) Cisco
5 6 (25.00%) Dell
5 6 (25.00%) HP
5 6 (25.00%) Lotus
6 2 (8.33%) Veeam
7 1 (4.17%) Apple
7 1 (4.17%) Avaya
7 1 (4.17%) Google
7 1 (4.17%) Symantec