Period
to 17 August 2019

The median annual salary for a 3rd Line Support Technician was £35,000 in advertised job vacancies during the 6 months to 17 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Technician
UK
6 months to
17 Aug 2019
Same period 2018 Same period 2017
Rank 1080 1150 1188
Rank change year-on-year +70 +38 +62
Permanent jobs requiring a 3rd Line Support Technician 14 25 24
As % of all permanent IT jobs advertised in the UK 0.010% 0.015% 0.014%
As % of the Job Titles category 0.010% 0.015% 0.014%
Number of salaries quoted 10 25 24
UK median annual salary £35,000 £35,000 £50,000
Median salary % change year-on-year - -30.00% +66.67%
UK excluding London median annual salary £32,500 £33,750 £50,000
% change year-on-year -3.70% -32.50% +75.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 136,936 163,785 169,423
% of permanent IT jobs with a recognized job title 95.83% 96.18% 96.10%
Number of salaries quoted 109,229 131,985 136,782
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,125 £27,500 £27,500
90th Percentile £85,000 £81,250 £78,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

3rd Line Support Technician
Job Vacancy Trend

Job postings that featured 3rd Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Technician.

Salary trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Technician over the 6 months to 17 August 2019.

Salary histogram for 3rd Line Support Technician in the UK

3rd Line Support Technician
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 6 months to 17 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +39 13 £32,500 -3.70% 3
England +72 11 £37,500 +7.14% 2
North of England +24 6 £30,000 -14.29% 1
Yorkshire - 5 £27,500 - 1
South East +17 4 £37,500 +33.93% 1
Wales - 3 £28,500 - 1
London +78 1 £40,000 -20.00%
North West +28 1 £32,500 -7.14%

3rd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 August 2019, 3rd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Technician in the job title.

1 9 (64.29%) Windows
1 9 (64.29%) Microsoft
2 8 (57.14%) Active Directory
2 8 (57.14%) Windows 10
3 7 (50.00%) SCCM
4 6 (42.86%) VMware
4 6 (42.86%) VMware Infrastructure
4 6 (42.86%) ITIL
5 5 (35.71%) SQL
5 5 (35.71%) Hyper-V
5 5 (35.71%) Migration
6 4 (28.57%) MVC
6 4 (28.57%) Windows 7
6 4 (28.57%) C#
6 4 (28.57%) JavaScript
6 4 (28.57%) .NET
6 4 (28.57%) Windows XP
6 4 (28.57%) HP
6 4 (28.57%) Dell
6 4 (28.57%) Citrix
6 4 (28.57%) LAN
6 4 (28.57%) WAN
6 4 (28.57%) Cisco
6 4 (28.57%) Microsoft Certification
6 4 (28.57%) Mac OS X
6 4 (28.57%) Email Migration
6 4 (28.57%) jQuery
6 4 (28.57%) Windows 8
7 3 (21.43%) DevOps
7 3 (21.43%) SLA

3rd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) IIS
1 1 (7.14%) MS Exchange
1 1 (7.14%) SharePoint
Cloud Services
1 2 (14.29%) Office 365
2 1 (7.14%) Cloud Computing
Communications & Networking
1 4 (28.57%) LAN
1 4 (28.57%) WAN
2 1 (7.14%) DNS
2 1 (7.14%) Firewall
2 1 (7.14%) Wi-Fi
Development Applications
1 2 (14.29%) Team Foundation Server
1 2 (14.29%) Visual Studio
General
1 2 (14.29%) Advertising
1 2 (14.29%) Finance
2 1 (7.14%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (28.57%) .NET
1 4 (28.57%) jQuery
2 2 (14.29%) .NET Framework
2 2 (14.29%) ASP.NET
2 2 (14.29%) ASP.NET Web API
2 2 (14.29%) LINQ
Miscellaneous
1 2 (14.29%) AS400
1 2 (14.29%) Driving Licence
1 2 (14.29%) iSeries
2 1 (7.14%) Data Centre
2 1 (7.14%) User Experience
Operating Systems
1 9 (64.29%) Windows
2 8 (57.14%) Windows 10
3 4 (28.57%) Mac OS X
3 4 (28.57%) Windows 7
3 4 (28.57%) Windows 8
3 4 (28.57%) Windows XP
4 1 (7.14%) Windows Server
4 1 (7.14%) Windows Server 2008
4 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 6 (42.86%) ITIL
2 5 (35.71%) Migration
3 4 (28.57%) Email Migration
3 4 (28.57%) MVC
4 3 (21.43%) Agile Software Development
4 3 (21.43%) DevOps
5 2 (14.29%) Project Management
5 2 (14.29%) Time Management
6 1 (7.14%) Change Management
6 1 (7.14%) Data Protection
6 1 (7.14%) Due Diligence
6 1 (7.14%) Hardware Maintenance
6 1 (7.14%) Infrastructure Engineering
6 1 (7.14%) Kalman Filter
6 1 (7.14%) Mentoring
6 1 (7.14%) Patch Management
6 1 (7.14%) Presales
6 1 (7.14%) PRINCE2
6 1 (7.14%) Root Cause Analysis
6 1 (7.14%) SQL Optimisation
Programming Languages
1 5 (35.71%) SQL
2 4 (28.57%) C#
2 4 (28.57%) JavaScript
3 2 (14.29%) VB
3 2 (14.29%) VB.NET
Qualifications
1 4 (28.57%) Microsoft Certification
2 2 (14.29%) CCNA
2 2 (14.29%) Cisco Certification
2 2 (14.29%) MCSE
3 1 (7.14%) MCP
3 1 (7.14%) MCSA
Quality Assurance & Compliance
1 3 (21.43%) SLA
2 2 (14.29%) ISO/IEC 27001
System Software
1 8 (57.14%) Active Directory
2 6 (42.86%) VMware Infrastructure
3 5 (35.71%) Hyper-V
4 1 (7.14%) Virtual Servers
Systems Management
1 7 (50.00%) SCCM
Vendors
1 9 (64.29%) Microsoft
2 6 (42.86%) VMware
3 4 (28.57%) Cisco
3 4 (28.57%) Citrix
3 4 (28.57%) Dell
3 4 (28.57%) HP
4 1 (7.14%) Avaya
4 1 (7.14%) SonicWALL
4 1 (7.14%) Sophos