Period
to 16 November 2018

The median annual salary for a 3rd Line Support Technician was £28,500 in advertised job vacancies during the 6 months to 16 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Technician
UK
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 1129 1181 1196
Rank change year-on-year +52 +15 +96
Permanent jobs requiring a 3rd Line Support Technician 24 24 46
As % of all permanent IT jobs advertised in the UK 0.015% 0.013% 0.024%
As % of the Job Titles category 0.015% 0.014% 0.025%
Number of salaries quoted 24 24 45
UK median annual salary £28,500 £30,000 £28,500
Median salary % change year-on-year -5.00% +5.26% -4.20%
10th Percentile £23,750 £25,000 £21,250
90th Percentile £36,750 £50,000 £35,000
UK excluding London median annual salary £28,500 £30,000 £28,500
% change year-on-year -5.00% +5.26% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 156,321 172,939 184,186
% of permanent IT jobs with a recognized job title 95.89% 95.95% 96.60%
Number of salaries quoted 125,851 138,722 154,134
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

3rd Line Support Technician
Job Vacancy Trend

Job postings that featured 3rd Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Technician.

Salary trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 24 £28,500 -5.00% 2
UK excluding London +37 23 £28,500 -5.00% 2
South East +46 15 £27,500 -1.79%
Midlands +22 4 £28,500 +14.00%
North of England +32 3 £35,000 +55.56%
West Midlands +28 3 £28,500 -5.00%
North West - 3 £35,000 -
London +40 1 £33,000 -17.50%
South West +5 1 £36,500 +21.67%
East Midlands -1 1 £31,500 +26.00%

3rd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 November 2018, 3rd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Technician in the job title.

1 21 (87.50%) Windows
2 15 (62.50%) Active Directory
2 15 (62.50%) Windows Server
3 14 (58.33%) VoIP
4 13 (54.17%) Firewall
5 11 (45.83%) Linux
5 11 (45.83%) Hyper-V
6 10 (41.67%) SLA
6 10 (41.67%) VMware
7 9 (37.50%) Microsoft
7 9 (37.50%) IIS
8 8 (33.33%) Windows 10
8 8 (33.33%) Microsoft Office
8 8 (33.33%) MS Exchange
9 7 (29.17%) ISDN
9 7 (29.17%) PBX
9 7 (29.17%) VPN
9 7 (29.17%) DNS
9 7 (29.17%) Wi-Fi
9 7 (29.17%) H.323
9 7 (29.17%) Network Virtualisation
9 7 (29.17%) Windows 8
9 7 (29.17%) CentOS
9 7 (29.17%) Ubuntu
9 7 (29.17%) Windows Vista
10 6 (25.00%) Data Centre
10 6 (25.00%) Microsoft Certification
11 5 (20.83%) WAN
11 5 (20.83%) LAN
11 5 (20.83%) Windows Server 2008

3rd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (37.50%) IIS
2 8 (33.33%) MS Exchange
3 1 (4.17%) BizTalk Server
3 1 (4.17%) Exchange Server 2010
3 1 (4.17%) Exchange Server 2013
3 1 (4.17%) GroupWise
Applications
1 8 (33.33%) Microsoft Office
2 1 (4.17%) Microsoft PowerPoint
Business Applications
1 1 (4.17%) Pegasus Opera
Cloud Services
1 3 (12.50%) Office 365
2 2 (8.33%) Microsoft Azure
Communications & Networking
1 14 (58.33%) VoIP
2 13 (54.17%) Firewall
3 7 (29.17%) DNS
3 7 (29.17%) H.323
3 7 (29.17%) ISDN
3 7 (29.17%) PBX
3 7 (29.17%) VPN
3 7 (29.17%) Wi-Fi
4 5 (20.83%) LAN
4 5 (20.83%) WAN
5 4 (16.67%) SAN
5 4 (16.67%) TCP/IP
6 3 (12.50%) NAS
7 2 (8.33%) Asterisk PBX
7 2 (8.33%) Wireless
8 1 (4.17%) DHCP
8 1 (4.17%) Internet
8 1 (4.17%) MPLS
8 1 (4.17%) Network Security
8 1 (4.17%) VLAN
Database & Business Intelligence
1 2 (8.33%) SQL Server
General
1 1 (4.17%) Military
Libraries, Frameworks & Software Standards
1 2 (8.33%) .NET
2 1 (4.17%) CSS
2 1 (4.17%) HTML
2 1 (4.17%) RabbitMQ
Miscellaneous
1 6 (25.00%) Data Centre
2 2 (8.33%) Public Cloud
3 1 (4.17%) AS400
3 1 (4.17%) CMDB
3 1 (4.17%) Driving Licence
3 1 (4.17%) Enterprise Software
3 1 (4.17%) Smartphone
Operating Systems
1 21 (87.50%) Windows
2 15 (62.50%) Windows Server
3 11 (45.83%) Linux
4 8 (33.33%) Windows 10
5 7 (29.17%) CentOS
5 7 (29.17%) Ubuntu
5 7 (29.17%) Windows 8
5 7 (29.17%) Windows Vista
6 5 (20.83%) Windows Server 2008
7 4 (16.67%) Windows Server 2012
8 2 (8.33%) Windows 7
9 1 (4.17%) Android
Processes & Methodologies
1 7 (29.17%) Network Virtualisation
2 3 (12.50%) ITIL
2 3 (12.50%) Problem Management
2 3 (12.50%) Service Management
3 2 (8.33%) Agile Software Development
3 2 (8.33%) Business Analysis
3 2 (8.33%) ERP
3 2 (8.33%) High Availability
3 2 (8.33%) Network Architecture
3 2 (8.33%) Presales
3 2 (8.33%) Project Management
3 2 (8.33%) Service Delivery
3 2 (8.33%) Stakeholder Management
4 1 (4.17%) CAD
4 1 (4.17%) Change Control
4 1 (4.17%) ITSM
4 1 (4.17%) Load Balancing
4 1 (4.17%) Mobile Device Management
4 1 (4.17%) Software Deployment
4 1 (4.17%) Supplier Management
Programming Languages
1 3 (12.50%) PowerShell
1 3 (12.50%) SQL
2 2 (8.33%) C#
3 1 (4.17%) JavaScript
Qualifications
1 6 (25.00%) Microsoft Certification
2 4 (16.67%) MCSA
3 3 (12.50%) CCNA
3 3 (12.50%) Cisco Certification
3 3 (12.50%) MCP
4 2 (8.33%) DBS Check
4 2 (8.33%) Degree
4 2 (8.33%) ITIL Certification
4 2 (8.33%) MCITP
4 2 (8.33%) MCSE
4 2 (8.33%) MCTS
5 1 (4.17%) LPIC
5 1 (4.17%) SC Cleared
5 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 10 (41.67%) SLA
2 1 (4.17%) GDPR
2 1 (4.17%) ISO 9001
System Software
1 15 (62.50%) Active Directory
2 11 (45.83%) Hyper-V
3 4 (16.67%) VMware Infrastructure
Systems Management
1 2 (8.33%) Backup Exec
2 1 (4.17%) HP SiteScope
2 1 (4.17%) Systems Management Server (SMS)
Vendors
1 10 (41.67%) VMware
2 9 (37.50%) Microsoft
3 4 (16.67%) Cisco
4 3 (12.50%) CheckPoint
4 3 (12.50%) HP
5 2 (8.33%) Apple
5 2 (8.33%) Symantec
5 2 (8.33%) Veeam
6 1 (4.17%) Citrix
6 1 (4.17%) Pegasus
6 1 (4.17%) Ruckus Wireless