Period
to 16 January 2019

The median annual salary for a 3rd Line Support Technician was £30,000 in advertised job vacancies during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Technician
UK
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 1078 1180 1158
Rank change year-on-year +102 -22 +79
Permanent jobs requiring a 3rd Line Support Technician 31 16 47
As % of all permanent IT jobs advertised in the UK 0.021% 0.009% 0.027%
As % of the Job Titles category 0.021% 0.010% 0.028%
Number of salaries quoted 30 16 48
UK median annual salary £30,000 £29,750 £28,750
Median salary % change year-on-year +0.84% +3.48% -0.86%
10th Percentile £23,525 £25,000 £21,250
90th Percentile £37,500 £37,500 £38,950
UK excluding London median annual salary £28,500 £28,750 £28,500
% change year-on-year -0.87% +0.88% -1.72%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,895 166,820 170,398
% of permanent IT jobs with a recognized job title 95.91% 96.18% 96.55%
Number of salaries quoted 115,811 135,425 141,889
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +4.28%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

3rd Line Support Technician
Job Vacancy Trend

Job postings that featured 3rd Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Technician.

Salary trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Technician over the 6 months to 16 January 2019.

Salary histogram for 3rd Line Support Technician in the UK

3rd Line Support Technician
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +88 30 £31,500 +5.88% 1
UK excluding London +64 25 £28,500 -0.87% 1
South East +43 15 £31,500 +5.00%
London +50 5 £33,000 -12.00%
Midlands +26 4 £28,500 +14.00%
West Midlands +53 3 £28,500 -5.00%
North of England - 3 £23,000 -
North West - 3 £23,000 -
East of England +34 2 £26,500 -47.00% 1
East Midlands +14 1 £31,500 +26.00%
South West +7 1 £36,500 +17.74%

3rd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2019, 3rd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Technician in the job title.

1 19 (61.29%) Windows
2 16 (51.61%) Active Directory
3 14 (45.16%) Windows Server
4 13 (41.94%) VoIP
5 12 (38.71%) Firewall
5 12 (38.71%) Hyper-V
6 11 (35.48%) Microsoft
6 11 (35.48%) MS Exchange
7 10 (32.26%) SQL
7 10 (32.26%) ERP
7 10 (32.26%) DNS
7 10 (32.26%) Degree
7 10 (32.26%) Windows 10
8 9 (29.03%) PBX
8 9 (29.03%) Linux
8 9 (29.03%) Microsoft Certification
9 8 (25.81%) MCSA
9 8 (25.81%) SLA
10 7 (22.58%) .NET
10 7 (22.58%) C#
10 7 (22.58%) SQL Server
10 7 (22.58%) IIS
10 7 (22.58%) Microsoft Office
10 7 (22.58%) Wi-Fi
10 7 (22.58%) Business Analysis
10 7 (22.58%) Presales
11 6 (19.35%) CentOS
11 6 (19.35%) Network Virtualisation
11 6 (19.35%) Windows 8
11 6 (19.35%) Office 365

3rd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (35.48%) MS Exchange
2 7 (22.58%) IIS
3 3 (9.68%) Exchange Server 2010
4 1 (3.23%) BizTalk Server
4 1 (3.23%) GroupWise
Applications
1 7 (22.58%) Microsoft Office
2 1 (3.23%) Microsoft PowerPoint
Cloud Services
1 6 (19.35%) Office 365
2 1 (3.23%) Microsoft Azure
2 1 (3.23%) SaaS
Communications & Networking
1 13 (41.94%) VoIP
2 12 (38.71%) Firewall
3 10 (32.26%) DNS
4 9 (29.03%) PBX
5 7 (22.58%) Wi-Fi
6 6 (19.35%) H.323
6 6 (19.35%) ISDN
6 6 (19.35%) VPN
7 5 (16.13%) DHCP
8 4 (12.90%) LAN
8 4 (12.90%) TCP/IP
8 4 (12.90%) WAN
9 3 (9.68%) Remote Desktop
10 2 (6.45%) NAS
10 2 (6.45%) SAN
11 1 (3.23%) Internet
11 1 (3.23%) MPLS
11 1 (3.23%) Network Security
11 1 (3.23%) Wireless
11 1 (3.23%) WLAN
Database & Business Intelligence
1 7 (22.58%) SQL Server
General
1 3 (9.68%) Manufacturing
2 2 (6.45%) Pharmaceutical
2 2 (6.45%) Telecoms
3 1 (3.23%) Military
3 1 (3.23%) Retail
Libraries, Frameworks & Software Standards
1 7 (22.58%) .NET
2 1 (3.23%) CSS
2 1 (3.23%) HTML
2 1 (3.23%) RabbitMQ
Miscellaneous
1 4 (12.90%) Data Centre
2 1 (3.23%) AS400
2 1 (3.23%) CMDB
2 1 (3.23%) Driving Licence
2 1 (3.23%) Enterprise Software
2 1 (3.23%) Public Cloud
2 1 (3.23%) Smartphone
Operating Systems
1 19 (61.29%) Windows
2 14 (45.16%) Windows Server
3 10 (32.26%) Windows 10
4 9 (29.03%) Linux
5 6 (19.35%) CentOS
5 6 (19.35%) Ubuntu
5 6 (19.35%) Windows 8
5 6 (19.35%) Windows Vista
6 5 (16.13%) Windows Server 2012
7 3 (9.68%) Windows Server 2008
8 2 (6.45%) Windows 7
9 1 (3.23%) Android
Processes & Methodologies
1 10 (32.26%) ERP
2 7 (22.58%) Business Analysis
2 7 (22.58%) Presales
3 6 (19.35%) Network Virtualisation
4 3 (9.68%) ITIL
4 3 (9.68%) Problem-Solving
5 2 (6.45%) Mathematics
5 2 (6.45%) Proactive Monitoring
5 2 (6.45%) Problem Management
5 2 (6.45%) Service Management
5 2 (6.45%) Statistics
6 1 (3.23%) Agile Software Development
6 1 (3.23%) Change Control
6 1 (3.23%) High Availability
6 1 (3.23%) ITIL V3
6 1 (3.23%) Load Balancing
6 1 (3.23%) Mobile Device Management
6 1 (3.23%) Network Architecture
6 1 (3.23%) Software Deployment
6 1 (3.23%) Supplier Management
Programming Languages
1 10 (32.26%) SQL
2 7 (22.58%) C#
3 4 (12.90%) PowerShell
4 2 (6.45%) C
5 1 (3.23%) JavaScript
Qualifications
1 10 (32.26%) Degree
2 9 (29.03%) Microsoft Certification
3 8 (25.81%) MCSA
4 2 (6.45%) MCSE
5 1 (3.23%) A+ Certification
5 1 (3.23%) CCNA
5 1 (3.23%) Cisco Certification
5 1 (3.23%) CompTIA Security+
5 1 (3.23%) ITIL Certification
5 1 (3.23%) LPIC
5 1 (3.23%) MCITP
5 1 (3.23%) MCP
5 1 (3.23%) Network+ Certification
5 1 (3.23%) SC Cleared
5 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 8 (25.81%) SLA
2 1 (3.23%) GDPR
2 1 (3.23%) ISO 9001
System Software
1 16 (51.61%) Active Directory
2 12 (38.71%) Hyper-V
3 3 (9.68%) VMware Infrastructure
Systems Management
1 3 (9.68%) McAfee ePO
2 1 (3.23%) Backup Exec
2 1 (3.23%) HP SiteScope
2 1 (3.23%) Systems Management Server (SMS)
Vendors
1 11 (35.48%) Microsoft
2 6 (19.35%) VMware
3 3 (9.68%) McAfee
3 3 (9.68%) Sophos
3 3 (9.68%) WatchGuard
4 2 (6.45%) CheckPoint
4 2 (6.45%) Cisco
4 2 (6.45%) HP
5 1 (3.23%) Citrix
5 1 (3.23%) Oracle
5 1 (3.23%) SAP
5 1 (3.23%) Symantec
5 1 (3.23%) Veeam