Service Desk Analyst Contracts in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £174 according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 234 303 303
Rank change year-on-year +69 0 +16
Contract jobs requiring a Service Desk Analyst 378 413 647
As % of all contract jobs advertised in England 1.03% 0.83% 0.91%
As % of the Job Titles category 1.11% 0.87% 0.95%
Number of daily rates quoted 160 226 357
10th Percentile £125 £122 £110
25th Percentile £150 £150 £130
Median daily rate (50th Percentile) £174 £180 £160
Median % change year-on-year -3.33% +12.50% +33.33%
75th Percentile £223 £229 £194
90th Percentile £288 £271 £238
UK median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 183 120 188
10th Percentile £12.86 £12.65 £12.34
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.17 £15.50 £14.50
Median % change year-on-year -2.13% +6.90% +7.41%
75th Percentile £20.50 £18.54 £17.13
90th Percentile £21.46 £20.56 £20.25
UK median hourly rate £15.62 £15.49 £14.50
% change year-on-year +0.84% +6.83% +7.41%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,183 47,267 67,930
% of contract IT jobs with a recognized job title 92.70% 94.63% 95.51%
Number of daily rates quoted 22,703 33,560 48,361
10th Percentile £280 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £643 £663 £638
90th Percentile £750 £760 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,433 1,401 1,881
10th Percentile £13.00 £14.36 £12.50
25th Percentile £16.30 £20.00 £15.50
Median hourly rate £36.50 £44.00 £22.50
Median % change year-on-year -17.05% +95.56% +2.27%
75th Percentile £61.30 £65.00 £48.75
90th Percentile £72.82 £77.00 £62.75
UK median hourly rate £36.50 £45.00 £23.60
% change year-on-year -18.89% +90.68% +4.89%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 5 May 2024.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 5 May 2024.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +14 126 £145 -12.12% 7
South West +56 71 £225 +38.04% 10
North of England +33 65 £158 +2.94% 31
London +54 56 £183 -13.10% 10
North West +39 42 £200 +35.59% 18
South East +18 30 £156 -16.67% 11
Midlands +4 30 £150 +15.38% 12
Yorkshire +12 23 £150 -11.76% 10
East Midlands +15 15 £160 +39.13% 6
West Midlands +2 15 £150 -6.25% 6
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 5 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 220 (58.20%) Customer Service
2 141 (37.30%) Windows
3 135 (35.71%) ITIL
3 135 (35.71%) Microsoft 365
4 125 (33.07%) Active Directory
5 121 (32.01%) Microsoft
6 114 (30.16%) Problem-Solving
7 107 (28.31%) Social Skills
8 106 (28.04%) Incident Management
9 102 (26.98%) Security Cleared
10 85 (22.49%) ServiceNow
11 83 (21.96%) SC Cleared
11 83 (21.96%) Windows 10
12 76 (20.11%) Microsoft Office
13 70 (18.52%) SLA
14 65 (17.20%) Citrix
15 49 (12.96%) Microsoft Certification
16 44 (11.64%) A+ Certification
16 44 (11.64%) Service Delivery
17 41 (10.85%) MCSA
17 41 (10.85%) Wi-Fi
18 40 (10.58%) ITSM
18 40 (10.58%) Public Sector
19 38 (10.05%) Analytical Skills
20 36 (9.52%) MCP
20 36 (9.52%) Microsoft Exchange
21 34 (8.99%) Retail
22 31 (8.20%) Mathematics
23 30 (7.94%) Microsoft Excel
23 30 (7.94%) Service Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (9.52%) Microsoft Exchange
2 10 (2.65%) SharePoint
3 1 (0.26%) Confluence
3 1 (0.26%) Skype for Business
Applications
1 76 (20.11%) Microsoft Office
2 30 (7.94%) Microsoft Excel
3 28 (7.41%) Microsoft PowerPoint
4 1 (0.26%) Microsoft Project
Business Applications
1 5 (1.32%) Remedy ITSM
2 2 (0.53%) assyst
Cloud Services
1 135 (35.71%) Microsoft 365
2 21 (5.56%) Azure
3 11 (2.91%) Entra ID
4 6 (1.59%) WhatsApp
5 5 (1.32%) OneDrive
6 2 (0.53%) AWS
6 2 (0.53%) Cloud Computing
6 2 (0.53%) Google Workspace
6 2 (0.53%) Mimecast
6 2 (0.53%) Slack
7 1 (0.26%) Dynamics 365
7 1 (0.26%) IaaS
7 1 (0.26%) SaaS
7 1 (0.26%) Zapier
Communications & Networking
1 41 (10.85%) Wi-Fi
2 20 (5.29%) VPN
3 12 (3.17%) Wireless
4 8 (2.12%) DHCP
4 8 (2.12%) DNS
5 7 (1.85%) Firewall
6 4 (1.06%) TCP/IP
7 3 (0.79%) Internet
7 3 (0.79%) LAN
7 3 (0.79%) Structured Cabling
7 3 (0.79%) WAN
8 2 (0.53%) Remote Desktop
8 2 (0.53%) VoIP
9 1 (0.26%) Broadband
9 1 (0.26%) Cisco IOS
9 1 (0.26%) Skype
Database & Business Intelligence
1 3 (0.79%) Oracle Reports
Development Applications
1 2 (0.53%) JIRA
General
1 107 (28.31%) Social Skills
2 40 (10.58%) Public Sector
3 38 (10.05%) Analytical Skills
4 34 (8.99%) Retail
5 16 (4.23%) Finance
6 11 (2.91%) Legal
7 8 (2.12%) Financial Institution
8 5 (1.32%) Organisational Skills
9 4 (1.06%) Advertising
10 3 (0.79%) Law
10 3 (0.79%) Manufacturing
10 3 (0.79%) Telecoms
11 2 (0.53%) Aerospace
11 2 (0.53%) Documentation Skills
11 2 (0.53%) French Language
11 2 (0.53%) Military
11 2 (0.53%) Spanish Language
12 1 (0.26%) German Language
12 1 (0.26%) Health Technology
12 1 (0.26%) Inclusion and Diversity
Miscellaneous
1 24 (6.35%) Management Information System
2 19 (5.03%) NHS
3 8 (2.12%) Analytical Mindset
3 8 (2.12%) Hedge funds
4 3 (0.79%) Onboarding
4 3 (0.79%) Self-Motivation
4 3 (0.79%) Video Conferencing
5 2 (0.53%) iPhone
6 1 (0.26%) Animation
6 1 (0.26%) Enterprise Software
6 1 (0.26%) Enterprise Storage
6 1 (0.26%) Handset
6 1 (0.26%) iPad
6 1 (0.26%) Life Science
6 1 (0.26%) Smartphone
Operating Systems
1 141 (37.30%) Windows
2 83 (21.96%) Windows 10
3 13 (3.44%) Windows 7
4 7 (1.85%) Windows Server
5 6 (1.59%) Mac OS
6 5 (1.32%) Android
6 5 (1.32%) Linux
6 5 (1.32%) Unix
7 3 (0.79%) Windows Server 2012
8 2 (0.53%) Apple iOS
8 2 (0.53%) Windows Server 2008
8 2 (0.53%) Windows Server 2016
8 2 (0.53%) Windows Server 2019
9 1 (0.26%) Mac OS X
9 1 (0.26%) VMS
Processes & Methodologies
1 220 (58.20%) Customer Service
2 135 (35.71%) ITIL
3 114 (30.16%) Problem-Solving
4 106 (28.04%) Incident Management
5 44 (11.64%) Service Delivery
6 40 (10.58%) ITSM
7 31 (8.20%) Mathematics
8 30 (7.94%) Service Management
9 26 (6.88%) Problem Management
10 19 (5.03%) Line Management
11 14 (3.70%) Time Management
12 13 (3.44%) Decision-Making
13 10 (2.65%) Migration
13 10 (2.65%) Ticket Management
14 9 (2.38%) Multi-Factor Authentication
15 7 (1.85%) Agile
15 7 (1.85%) Asset Management
15 7 (1.85%) Coaching
16 6 (1.59%) Mobile Device Management
16 6 (1.59%) Service Desk Management
Programming Languages
1 2 (0.53%) Bash
1 2 (0.53%) Python
1 2 (0.53%) SQL
2 1 (0.26%) Google Apps Script
Qualifications
1 102 (26.98%) Security Cleared
2 83 (21.96%) SC Cleared
3 49 (12.96%) Microsoft Certification
4 44 (11.64%) A+ Certification
5 41 (10.85%) MCSA
6 36 (9.52%) MCP
7 27 (7.14%) Degree
7 27 (7.14%) DV Cleared
8 9 (2.38%) CCNA
8 9 (2.38%) Cisco Certification
9 7 (1.85%) ITIL Certification
9 7 (1.85%) ITIL Foundation Certificate
10 4 (1.06%) BPSS Clearance
11 3 (0.79%) ECDL
11 3 (0.79%) MCSE
12 2 (0.53%) MOS
13 1 (0.26%) AWS Certification
13 1 (0.26%) Network+ Certification
Quality Assurance & Compliance
1 70 (18.52%) SLA
2 13 (3.44%) Disclosure Scotland
3 2 (0.53%) ISO 9001
3 2 (0.53%) ISO/IEC 20000
3 2 (0.53%) ISO/IEC 27001
System Software
1 125 (33.07%) Active Directory
2 3 (0.79%) Virtual Desktop
3 2 (0.53%) BitLocker
3 2 (0.53%) Terminal Services
3 2 (0.53%) VMware Infrastructure
4 1 (0.26%) vSphere
Systems Management
1 22 (5.82%) SCCM
2 11 (2.91%) Microsoft Intune
3 5 (1.32%) IBM BigFix
3 5 (1.32%) Tivoli
4 2 (0.53%) Jamf Pro
Vendors
1 121 (32.01%) Microsoft
2 85 (22.49%) ServiceNow
3 65 (17.20%) Citrix
4 12 (3.17%) Sun
5 8 (2.12%) Remedy
6 5 (1.32%) Cisco
6 5 (1.32%) Oracle
7 4 (1.06%) NetApp
8 3 (0.79%) Apple
8 3 (0.79%) Kofax
9 2 (0.53%) BMC
9 2 (0.53%) Dell
9 2 (0.53%) Google
9 2 (0.53%) HP
9 2 (0.53%) iManage
9 2 (0.53%) McAfee
9 2 (0.53%) MobileIron
9 2 (0.53%) SAP
9 2 (0.53%) Sophos
9 2 (0.53%) VMware