Service Delivery Contracts in the South East

Service Delivery
England > South East

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 60 90 77
Rank change year-on-year +30 -13 +22
Contract jobs citing Service Delivery 161 137 252
As % of all contract jobs advertised in the South East 2.92% 2.41% 3.30%
As % of the Processes & Methodologies category 3.47% 2.69% 3.69%
Number of daily rates quoted 90 94 166
10th Percentile - £249 £188
25th Percentile £205 £400 £388
Median daily rate (50th Percentile) £375 £500 £435
Median % change year-on-year -25.00% +15.03% -0.94%
75th Percentile £534 £580 £588
90th Percentile £589 £638 £675
England median daily rate £490 £525 £508
% change year-on-year -6.67% +3.45% +12.78%
Number of hourly rates quoted 11 7 6
10th Percentile - £19.10 £17.88
25th Percentile £15.85 £20.75 £25.13
Median hourly rate £18.35 £25.00 £33.75
Median % change year-on-year -26.60% -25.93% +79.76%
75th Percentile £23.12 £50.00 £43.65
90th Percentile £27.00 £68.00 £43.95
England median hourly rate £14.84 £24.31 £13.66
% change year-on-year -38.96% +77.96% -26.71%

All Process and Methodology Skills
South East

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 4,646 5,085 6,825
As % of all contract IT jobs advertised in the South East 84.37% 89.38% 89.39%
Number of daily rates quoted 2,709 3,539 4,612
10th Percentile £250 £250 £225
25th Percentile £400 £403 £397
Median daily rate (50th Percentile) £501 £510 £500
Median % change year-on-year -1.76% +2.00% +11.11%
75th Percentile £625 £619 £594
90th Percentile £700 £700 £675
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 435 220 276
10th Percentile £13.00 £16.78 £12.25
25th Percentile £18.20 £22.16 £15.50
Median hourly rate £47.50 £49.50 £21.50
Median % change year-on-year -4.04% +130.23% -17.31%
75th Percentile £62.50 £64.63 £47.77
90th Percentile £76.86 £75.00 £61.83
England median hourly rate £36.50 £37.30 £24.50
% change year-on-year -2.14% +52.24% +4.26%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing Service Delivery in the South East.

Daily rate trend for Service Delivery in the South East

Service Delivery
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing Service Delivery in the South East over the 6 months to 9 May 2024.

Daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing Service Delivery in the South East.

Hourly rate trend for Service Delivery in the South East

Service Delivery
Hourly Rate Histogram in the South East

Hourly rate distribution of jobs citing Service Delivery in the South East over the 6 months to 9 May 2024.

Hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +30 112 £275 -42.11% 60
Berkshire +35 79 £210 -63.16% 35
Buckinghamshire +16 25 £395 -19.30% 13
Surrey +35 21 £255 -55.38% 11
Hampshire -13 19 £550 - 29
West Sussex +2 9 £513 +57.69% 8
Oxfordshire +6 8 £275 +10.00% 12
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.24%) Confluence
1 2 (1.24%) Microsoft Exchange
2 1 (0.62%) Adobe Experience Manager
Applications
1 27 (16.77%) Microsoft Office
2 7 (4.35%) Microsoft Excel
3 4 (2.48%) Microsoft PowerPoint
Business Applications
1 3 (1.86%) Remedy ITSM
2 1 (0.62%) SAP Hybris
2 1 (0.62%) Unit4 Business World
Cloud Services
1 12 (7.45%) SuccessFactors
2 9 (5.59%) Azure
3 4 (2.48%) Power Platform
4 3 (1.86%) Cloud Computing
5 2 (1.24%) AWS
5 2 (1.24%) Microsoft 365
6 1 (0.62%) GCP
6 1 (0.62%) Microsoft Purview
6 1 (0.62%) SaaS
6 1 (0.62%) SAP Commerce Cloud
Communications & Networking
1 19 (11.80%) LAN
2 9 (5.59%) Firewall
3 5 (3.11%) Cisco Firepower
4 4 (2.48%) DNS
4 4 (2.48%) TCP/IP
4 4 (2.48%) WAN
5 3 (1.86%) DHCP
5 3 (1.86%) VPN
6 2 (1.24%) BGP
6 2 (1.24%) OSPF
6 2 (1.24%) Radio Access Network
6 2 (1.24%) SNMP
7 1 (0.62%) Cisco ASA
7 1 (0.62%) Cisco Nexus
7 1 (0.62%) IPsec
7 1 (0.62%) Network Security
7 1 (0.62%) Unified Communications
7 1 (0.62%) Wi-Fi
7 1 (0.62%) Wireless
7 1 (0.62%) xDSL
Database & Business Intelligence
1 4 (2.48%) Power BI
2 2 (1.24%) Qlik Sense
2 2 (1.24%) Tableau
3 1 (0.62%) Data Hub
3 1 (0.62%) Data Warehouse
Development Applications
1 2 (1.24%) JIRA
2 1 (0.62%) Bitbucket
2 1 (0.62%) Yeoman
General
1 51 (31.68%) Social Skills
2 21 (13.04%) Organisational Skills
3 17 (10.56%) Finance
4 15 (9.32%) Analytical Skills
5 11 (6.83%) Public Sector
6 10 (6.21%) Local Government
7 8 (4.97%) Telecoms
8 7 (4.35%) Legal
9 6 (3.73%) Marketing
10 5 (3.11%) Influencing Skills
10 5 (3.11%) Retail
11 4 (2.48%) Presentation Skills
12 3 (1.86%) Billing
12 3 (1.86%) Front Office
12 3 (1.86%) Police
13 2 (1.24%) Automotive
13 2 (1.24%) Inclusion and Diversity
14 1 (0.62%) Banking
14 1 (0.62%) Publishing
Job Titles
1 22 (13.66%) 1st Line Support
2 18 (11.18%) Lead
3 17 (10.56%) Service Manager
4 16 (9.94%) Hardware Engineer
5 14 (8.70%) Operations Technician
6 11 (6.83%) Analyst
6 11 (6.83%) IT Technician
7 10 (6.21%) Delivery Manager
8 9 (5.59%) Network Engineer
9 8 (4.97%) Coordinator
9 8 (4.97%) IT Support
9 8 (4.97%) Service Delivery Manager
10 7 (4.35%) Project Leader
10 7 (4.35%) Project Manager
10 7 (4.35%) Technical Coordinator
10 7 (4.35%) Technical Support
11 5 (3.11%) Architect
11 5 (3.11%) Break Fix Engineer
11 5 (3.11%) IT Manager
11 5 (3.11%) Solutions Architect
Libraries, Frameworks & Software Standards
1 7 (4.35%) AngularJS
1 7 (4.35%) CSS
1 7 (4.35%) HTML
1 7 (4.35%) Node.js
2 3 (1.86%) .NET
3 1 (0.62%) Middleware
Miscellaneous
1 22 (13.66%) Driving Licence
2 14 (8.70%) Management Information System
3 6 (3.73%) Onboarding
4 4 (2.48%) Self-Motivation
5 2 (1.24%) Data Centre
5 2 (1.24%) Operational Technology
5 2 (1.24%) Product Ownership
5 2 (1.24%) Robotics
6 1 (0.62%) IoT
6 1 (0.62%) iPhone
6 1 (0.62%) Online Banking
6 1 (0.62%) Public Cloud
6 1 (0.62%) SCADA
6 1 (0.62%) Smartphone
6 1 (0.62%) Video Conferencing
Operating Systems
1 26 (16.15%) Windows
2 18 (11.18%) Windows 10
3 16 (9.94%) Windows 7
4 7 (4.35%) Linux
5 5 (3.11%) Unix
6 3 (1.86%) Ubuntu
7 1 (0.62%) Windows Server
Processes & Methodologies
1 57 (35.40%) Problem-Solving
2 45 (27.95%) ITIL
3 31 (19.25%) Continuous Improvement
4 25 (15.53%) Customer Service
5 19 (11.80%) Project Delivery
5 19 (11.80%) Software Deployment
6 17 (10.56%) Roadmaps
7 16 (9.94%) Customer Requirements
7 16 (9.94%) Service Management
7 16 (9.94%) Software Testing
8 14 (8.70%) Process Improvement
8 14 (8.70%) Project Management
9 13 (8.07%) Collaborative Working
9 13 (8.07%) Root Cause Analysis
10 12 (7.45%) Line Management
11 11 (6.83%) Customer Experience
11 11 (6.83%) Migration
12 9 (5.59%) Budget Management
12 9 (5.59%) Coaching
13 8 (4.97%) User Experience
Programming Languages
1 7 (4.35%) JavaScript
2 3 (1.86%) PowerShell
2 3 (1.86%) VB.NET
3 2 (1.24%) C++
3 2 (1.24%) Python
3 2 (1.24%) SQL
Qualifications
1 41 (25.47%) Security Cleared
2 35 (21.74%) Degree
3 25 (15.53%) DV Cleared
4 11 (6.83%) SC Cleared
5 6 (3.73%) ITIL Certification
6 5 (3.11%) Microsoft Certification
7 4 (2.48%) Cisco Certification
8 3 (1.86%) CCNP
8 3 (1.86%) NVQ Level 4
9 2 (1.24%) Azure Certification
10 1 (0.62%) A+ Certification
10 1 (0.62%) BC Cleared
10 1 (0.62%) BPSS Clearance
10 1 (0.62%) CCDP
10 1 (0.62%) CCIE
10 1 (0.62%) CCIP
10 1 (0.62%) CCNA
10 1 (0.62%) DBS Check
10 1 (0.62%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 47 (29.19%) SLA
2 7 (4.35%) GDPR
2 7 (4.35%) QA
3 6 (3.73%) ISO/IEC 20000
4 5 (3.11%) ISO 9001
5 4 (2.48%) ISO/IEC 27001
6 2 (1.24%) Cyber Essentials
System Software
1 16 (9.94%) Firmware
2 6 (3.73%) Active Directory
3 4 (2.48%) VMware Infrastructure
4 3 (1.86%) Hyper-V
4 3 (1.86%) Virtual Machines
4 3 (1.86%) vSphere
5 1 (0.62%) VMware NSX
Systems Management
1 17 (10.56%) SCCM
2 4 (2.48%) Endace
3 3 (1.86%) WSUS
4 2 (1.24%) IBM BigFix
4 2 (1.24%) Microsoft Intune
4 2 (1.24%) Tivoli
Vendors
1 68 (42.24%) Microsoft
2 16 (9.94%) HP
2 16 (9.94%) ServiceNow
3 9 (5.59%) Cisco
4 8 (4.97%) F5
5 5 (3.11%) Juniper
5 5 (3.11%) SAP
6 4 (2.48%) Oracle
6 4 (2.48%) VMware
7 3 (1.86%) Remedy
8 2 (1.24%) Apple
8 2 (1.24%) Ariba
8 2 (1.24%) Fortinet
8 2 (1.24%) Palo Alto
8 2 (1.24%) QinetiQ
9 1 (0.62%) Adobe
9 1 (0.62%) ADVA
9 1 (0.62%) Alcatel-Lucent
9 1 (0.62%) Atlassian
9 1 (0.62%) Qualys