Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £25,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 332 340 345
Rank change year-on-year +8 +5 +1
Permanent jobs requiring a Service Desk Analyst 523 544 705
As % of all permanent jobs advertised in the UK excluding London 0.75% 0.88% 1.00%
As % of the Job Titles category 0.79% 0.99% 1.04%
Number of salaries quoted 413 387 565
10th Percentile £21,250 £21,500 £19,313
25th Percentile £22,750 £23,500 £21,250
Median annual salary (50th Percentile) £25,500 £26,000 £24,500
Median % change year-on-year -1.92% +6.12% +2.08%
75th Percentile £28,750 £30,000 £27,500
90th Percentile £32,630 £33,750 £30,000
UK median annual salary £27,000 £26,500 £25,000
% change year-on-year +1.89% +6.00% +4.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,397 55,186 67,621
% of permanent jobs with a recognized job title 94.79% 89.30% 95.79%
Number of salaries quoted 47,063 31,277 42,902
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +107 195 £24,150 -1.43% 27
North West +29 96 £23,500 -6.81% 19
South East -40 93 £26,000 -1.89% 8
Midlands -4 86 £27,832 +0.30% 11
Yorkshire +134 78 £24,500 +6.52% 4
South West +18 59 £27,500 +3.29% 9
East of England +24 57 £26,500 +1.92% 9
West Midlands +12 52 £25,000 -12.28% 9
East Midlands -13 34 £28,165 +9.38% 2
North East +6 21 £24,500 - 4
Scotland -83 19 £28,000 +12.00% 3
Wales +11 12 £25,500 +2.00% 1
Northern Ireland +32 2 £31,500 +8.62% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 27 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 295 (56.41%) Microsoft
2 265 (50.67%) Social Skills
3 237 (45.32%) Windows
4 229 (43.79%) Active Directory
5 226 (43.21%) Microsoft 365
6 219 (41.87%) Customer Service
7 160 (30.59%) ITIL
8 136 (26.00%) Problem-Solving
9 112 (21.41%) Microsoft Office
10 94 (17.97%) SLA
11 69 (13.19%) Analytical Skills
12 62 (11.85%) ITSM
13 60 (11.47%) Windows 10
14 59 (11.28%) Incident Management
15 57 (10.90%) Windows Server
16 56 (10.71%) Azure
17 54 (10.33%) ServiceNow
17 54 (10.33%) LAN
18 50 (9.56%) Microsoft Exchange
19 46 (8.80%) Retail
20 44 (8.41%) Service Management
21 42 (8.03%) TCP/IP
22 40 (7.65%) Finance
23 39 (7.46%) Firewall
23 39 (7.46%) WAN
24 38 (7.27%) VPN
24 38 (7.27%) Time Management
25 37 (7.07%) Android
25 37 (7.07%) DNS
25 37 (7.07%) Law

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (9.56%) Microsoft Exchange
2 29 (5.54%) SharePoint
3 3 (0.57%) Exchange Server 2013
3 3 (0.57%) IBM Notes
4 2 (0.38%) Confluence
4 2 (0.38%) Exchange Server 2003
4 2 (0.38%) Exchange Server 2007
4 2 (0.38%) Exchange Server 2010
5 1 (0.19%) Skype for Business
Applications
1 112 (21.41%) Microsoft Office
2 17 (3.25%) Microsoft Excel
3 9 (1.72%) Microsoft PowerPoint
4 2 (0.38%) Chatbot
4 2 (0.38%) Microsoft Project
4 2 (0.38%) MS Visio
Business Applications
1 3 (0.57%) assyst
2 1 (0.19%) Remedy ITSM
Cloud Services
1 226 (43.21%) Microsoft 365
2 56 (10.71%) Azure
3 22 (4.21%) SaaS
4 16 (3.06%) Entra ID
5 11 (2.10%) Mimecast
6 4 (0.76%) OneDrive
7 2 (0.38%) AWS
7 2 (0.38%) Dynamics 365
7 2 (0.38%) PaaS
8 1 (0.19%) Cloud Computing
8 1 (0.19%) GCP
8 1 (0.19%) Power Platform
8 1 (0.19%) WeChat
Communications & Networking
1 54 (10.33%) LAN
2 42 (8.03%) TCP/IP
3 39 (7.46%) Firewall
3 39 (7.46%) WAN
4 38 (7.27%) VPN
5 37 (7.07%) DNS
6 36 (6.88%) VoIP
7 26 (4.97%) DHCP
8 21 (4.02%) Wireless
9 15 (2.87%) Internet
10 12 (2.29%) Broadband
10 12 (2.29%) Remote Desktop
11 9 (1.72%) Wi-Fi
12 4 (0.76%) Cisco IOS
12 4 (0.76%) VLAN
13 3 (0.57%) SAN
14 2 (0.38%) NAS
15 1 (0.19%) Network Security
15 1 (0.19%) Skype
15 1 (0.19%) Structured Cabling
Database & Business Intelligence
1 6 (1.15%) SQL Server
2 2 (0.38%) MySQL
2 2 (0.38%) SQL Server Integration Services
2 2 (0.38%) SQL Server Reporting Services
3 1 (0.19%) Amazon RDS
3 1 (0.19%) Oracle Reports
3 1 (0.19%) Power BI
Development Applications
1 22 (4.21%) JIRA
General
1 265 (50.67%) Social Skills
2 69 (13.19%) Analytical Skills
3 46 (8.80%) Retail
4 40 (7.65%) Finance
5 37 (7.07%) Law
6 34 (6.50%) Telecoms
7 20 (3.82%) Digital Economy
8 16 (3.06%) Public Sector
9 14 (2.68%) Inclusion and Diversity
10 12 (2.29%) Legal
11 8 (1.53%) French Language
11 8 (1.53%) German Language
11 8 (1.53%) Organisational Skills
12 7 (1.34%) Documentation Skills
13 6 (1.15%) Italian Language
13 6 (1.15%) Portuguese Language
13 6 (1.15%) Spanish Language
13 6 (1.15%) Swedish Language
13 6 (1.15%) Turkish Language
14 4 (0.76%) Manufacturing
Libraries, Frameworks & Software Standards
1 16 (3.06%) OLE
Miscellaneous
1 27 (5.16%) Smartphone
2 23 (4.40%) Self-Motivation
3 20 (3.82%) Driving Licence
4 17 (3.25%) Management Information System
5 14 (2.68%) Data Centre
6 13 (2.49%) Team-Oriented Environment
7 11 (2.10%) Life Science
8 8 (1.53%) Replication
9 3 (0.57%) EPoS
9 3 (0.57%) Mainframe
9 3 (0.57%) Mobile Computing
9 3 (0.57%) NHS
10 2 (0.38%) CCTV
10 2 (0.38%) iPad
10 2 (0.38%) Onboarding
10 2 (0.38%) Renewable Energy
10 2 (0.38%) Smart City
10 2 (0.38%) Video Conferencing
11 1 (0.19%) Analytical Mindset
11 1 (0.19%) iPhone
Operating Systems
1 237 (45.32%) Windows
2 60 (11.47%) Windows 10
3 57 (10.90%) Windows Server
4 37 (7.07%) Android
5 16 (3.06%) Windows Server 2019
6 14 (2.68%) Windows Server 2016
7 12 (2.29%) Windows 7
8 11 (2.10%) Apple iOS
9 8 (1.53%) Windows Server 2012
10 6 (1.15%) Unix
11 5 (0.96%) Windows Server 2008
12 4 (0.76%) Linux
13 3 (0.57%) Mac OS
13 3 (0.57%) Windows 8
14 2 (0.38%) Windows Server 2003
Processes & Methodologies
1 219 (41.87%) Customer Service
2 160 (30.59%) ITIL
3 136 (26.00%) Problem-Solving
4 62 (11.85%) ITSM
5 59 (11.28%) Incident Management
6 44 (8.41%) Service Management
7 38 (7.27%) Time Management
8 32 (6.12%) Service Delivery
9 22 (4.21%) Customer Experience
9 22 (4.21%) Root Cause Analysis
10 19 (3.63%) Change Management
10 19 (3.63%) Collaborative Working
10 19 (3.63%) Problem Management
11 18 (3.44%) Statistics
12 15 (2.87%) CRM
13 14 (2.68%) Ticket Management
14 12 (2.29%) Proactive Monitoring
15 11 (2.10%) Continuous Improvement
15 11 (2.10%) Decision-Making
15 11 (2.10%) Document Management
Programming Languages
1 16 (3.06%) R
2 14 (2.68%) SQL
3 5 (0.96%) PowerShell
Qualifications
1 36 (6.88%) Degree
2 27 (5.16%) Microsoft Certification
3 25 (4.78%) A+ Certification
4 17 (3.25%) Security Cleared
5 14 (2.68%) ITIL Certification
6 9 (1.72%) DV Cleared
6 9 (1.72%) ITIL Foundation Certificate
7 7 (1.34%) NVQ Level 3
7 7 (1.34%) SC Cleared
8 6 (1.15%) MCP
9 5 (0.96%) DBS Check
9 5 (0.96%) MCITP
10 4 (0.76%) MCSA
11 3 (0.57%) CompTIA Security+
12 2 (0.38%) Computer Science Degree
12 2 (0.38%) HND
13 1 (0.19%) CCA
13 1 (0.19%) Cisco Certification
13 1 (0.19%) Citrix Certification
13 1 (0.19%) MCSE
Quality Assurance & Compliance
1 94 (17.97%) SLA
2 17 (3.25%) GDPR
3 4 (0.76%) ISO 9001
4 3 (0.57%) ISO 14001
4 3 (0.57%) ISO/IEC 27001
5 1 (0.19%) Accessibility
System Software
1 229 (43.79%) Active Directory
2 10 (1.91%) VMware Infrastructure
3 9 (1.72%) Hyper-V
3 9 (1.72%) vSphere
4 4 (0.76%) XenApp
4 4 (0.76%) XenDesktop
5 2 (0.38%) Citrix Hypervisor
6 1 (0.19%) BitLocker
6 1 (0.19%) Terminal Services
6 1 (0.19%) VMware ESXi
Systems Management
1 20 (3.82%) Microsoft Intune
2 14 (2.68%) SCCM
3 1 (0.19%) IBM BigFix
3 1 (0.19%) Icinga
3 1 (0.19%) Systems Management Server (SMS)
3 1 (0.19%) Tivoli
Vendors
1 295 (56.41%) Microsoft
2 54 (10.33%) ServiceNow
3 23 (4.40%) VMware
4 21 (4.02%) Citrix
5 19 (3.63%) Cisco
6 13 (2.49%) Dell
7 12 (2.29%) Apple
8 11 (2.10%) Virgin Media
9 10 (1.91%) HP
9 10 (1.91%) iManage
10 9 (1.72%) NetApp
11 8 (1.53%) Remedy
11 8 (1.53%) Veeam
12 6 (1.15%) Aderant
13 5 (0.96%) Google
13 5 (0.96%) Splunk
14 4 (0.76%) Sophos
15 3 (0.57%) Lotus
15 3 (0.57%) SolarWinds
15 3 (0.57%) Sun