Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,000 per year according to job vacancies posted during the 6 months to 26 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 196 240 211
Rank change year-on-year +44 -29 +9
Permanent jobs requiring a Support Analyst 1,020 856 1,338
As % of all permanent jobs advertised in the UK excluding London 1.39% 1.46% 1.84%
As % of the Job Titles category 1.46% 1.64% 1.92%
Number of salaries quoted 767 664 1,112
10th Percentile £23,250 £22,750 £21,750
25th Percentile £26,000 £25,500 £24,750
Median annual salary (50th Percentile) £32,000 £30,500 £28,500
Median % change year-on-year +4.92% +7.02% -
75th Percentile £41,250 £37,250 £36,500
90th Percentile £49,850 £45,000 £43,750
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 69,645 52,139 69,731
% of permanent jobs with a recognized job title 94.92% 89.14% 95.71%
Number of salaries quoted 49,228 29,915 42,540
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,173
Median % change year-on-year -6.54% +6.63% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 26 May 2024.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +58 313 £32,500 +6.56% 68
North of England +49 234 £31,250 -7.41% 40
Midlands -2 168 £31,000 - 32
North West +21 136 £32,500 -5.11% 22
South West -9 98 £32,500 +8.33% 26
West Midlands +6 97 £34,500 +6.15% 12
East of England +40 96 £30,000 +7.14% 20
Yorkshire +73 92 £31,250 -5.30% 16
East Midlands -2 71 £27,000 -0.92% 17
Scotland -48 64 £36,500 +28.07% 13
Wales +5 44 £40,000 +33.33% 5
North East -4 6 £30,500 -18.67% 3
Northern Ireland +20 3 £31,500 -7.35% 1
Channel Islands - 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 26 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 358 (35.10%) Social Skills
2 337 (33.04%) Microsoft
3 299 (29.31%) Windows
4 277 (27.16%) Microsoft 365
5 257 (25.20%) Customer Service
6 252 (24.71%) Problem-Solving
7 247 (24.22%) Active Directory
8 204 (20.00%) ITIL
9 191 (18.73%) Microsoft Office
10 176 (17.25%) SQL
11 160 (15.69%) Azure
11 160 (15.69%) Degree
12 157 (15.39%) SLA
13 150 (14.71%) Analytical Skills
14 141 (13.82%) Windows 10
15 129 (12.65%) Incident Management
16 122 (11.96%) Finance
17 109 (10.69%) Microsoft Exchange
18 104 (10.20%) Linux
19 103 (10.10%) Windows Server
20 101 (9.90%) Security Cleared
21 98 (9.61%) Unix
22 97 (9.51%) ITSM
23 92 (9.02%) ERP
24 90 (8.82%) Service Management
25 88 (8.63%) SharePoint
26 87 (8.53%) Oracle
27 86 (8.43%) Actionable Insight
28 77 (7.55%) SC Cleared
29 72 (7.06%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (10.69%) Microsoft Exchange
2 88 (8.63%) SharePoint
3 70 (6.86%) WebLogic
4 44 (4.31%) Oracle Service Bus
5 8 (0.78%) Confluence
6 6 (0.59%) IIS
7 4 (0.39%) Exchange Server 2013
8 3 (0.29%) Apache
8 3 (0.29%) GlassFish
8 3 (0.29%) JBoss
8 3 (0.29%) Moodle
8 3 (0.29%) Skype for Business
8 3 (0.29%) Tomcat
9 2 (0.20%) WebSphere
10 1 (0.098%) CMS
10 1 (0.098%) WordPress
Applications
1 191 (18.73%) Microsoft Office
2 70 (6.86%) Microsoft Excel
3 46 (4.51%) MS Visio
4 6 (0.59%) LightWave 3D
5 3 (0.29%) Microsoft PowerPoint
6 2 (0.20%) Spreadsheet
7 1 (0.098%) Microsoft Project
7 1 (0.098%) Trello
Business Applications
1 44 (4.31%) Remedy ITSM
2 26 (2.55%) Dynamics CRM
3 18 (1.76%) Dynamics NAV
4 14 (1.37%) Dynamics GP
5 10 (0.98%) SAP S/4HANA
6 7 (0.69%) PlanetPress Connect
7 6 (0.59%) Epicor Tropos
7 6 (0.59%) Oracle ERP
8 5 (0.49%) NetSuite
9 3 (0.29%) Infor SunSystems
9 3 (0.29%) iTrent
9 3 (0.29%) Maximo
9 3 (0.29%) SAP MM
10 2 (0.20%) Salesforce CRM
10 2 (0.20%) SAP HCM
11 1 (0.098%) Dynamics AX
11 1 (0.098%) Infor M3
11 1 (0.098%) JDE World
11 1 (0.098%) Magento
11 1 (0.098%) Odoo
Cloud Services
1 277 (27.16%) Microsoft 365
2 160 (15.69%) Azure
3 57 (5.59%) Dynamics 365
4 43 (4.22%) Entra ID
5 41 (4.02%) SaaS
6 40 (3.92%) Power Platform
7 29 (2.84%) AWS
8 14 (1.37%) Power Automate
9 10 (0.98%) PowerApps
9 10 (0.98%) WhatsApp
10 6 (0.59%) Azure Data Factory
10 6 (0.59%) Google Workspace
11 5 (0.49%) GCP
11 5 (0.49%) Google Sheets
11 5 (0.49%) Mimecast
12 3 (0.29%) Amazon CloudWatch
12 3 (0.29%) Amazon SQS
12 3 (0.29%) IaaS
12 3 (0.29%) OCI
13 2 (0.20%) OneDrive
Communications & Networking
1 68 (6.67%) DNS
2 57 (5.59%) LAN
2 57 (5.59%) WAN
3 55 (5.39%) DHCP
4 48 (4.71%) Firewall
5 29 (2.84%) VPN
6 26 (2.55%) TCP/IP
7 23 (2.25%) Internet
8 21 (2.06%) Wi-Fi
9 17 (1.67%) VoIP
10 16 (1.57%) Wireless
11 15 (1.47%) WLAN
12 12 (1.18%) Remote Desktop
12 12 (1.18%) VLAN
13 7 (0.69%) Network Security
14 6 (0.59%) Broadband
14 6 (0.59%) Cisco IOS
15 5 (0.49%) VSAT
16 4 (0.39%) HTTP
16 4 (0.39%) Unified Communications
Database & Business Intelligence
1 68 (6.67%) SQL Server
2 49 (4.80%) Oracle Database
3 44 (4.31%) Oracle Database 10g
3 44 (4.31%) Oracle Database 11g
3 44 (4.31%) VLDB
4 26 (2.55%) Elasticsearch
5 25 (2.45%) Power BI
6 12 (1.18%) SQL Server Reporting Services
7 7 (0.69%) Data Warehouse
8 6 (0.59%) MySQL
9 3 (0.29%) Amazon RDS
9 3 (0.29%) BusinessObjects
9 3 (0.29%) Oracle Database 12c
9 3 (0.29%) Oracle Reports
9 3 (0.29%) SAP HANA
10 2 (0.20%) Crystal Reports
10 2 (0.20%) DTS
10 2 (0.20%) NoSQL
10 2 (0.20%) SQL Server Integration Services
11 1 (0.098%) DB2
Development Applications
1 22 (2.16%) JIRA
2 7 (0.69%) SQL Server Management Studio (SSMS)
3 6 (0.59%) Eclipse
4 3 (0.29%) Octopus Deploy
4 3 (0.29%) TeamCity
General
1 358 (35.10%) Social Skills
2 150 (14.71%) Analytical Skills
3 122 (11.96%) Finance
4 61 (5.98%) Manufacturing
5 46 (4.51%) Retail
6 36 (3.53%) Legal
7 33 (3.24%) Law
8 31 (3.04%) Marketing
9 27 (2.65%) Telecoms
10 23 (2.25%) Public Sector
11 22 (2.16%) Police
12 20 (1.96%) Inclusion and Diversity
13 19 (1.86%) Military
14 10 (0.98%) Banking
14 10 (0.98%) Documentation Skills
14 10 (0.98%) Presentation Skills
15 9 (0.88%) Organisational Skills
16 8 (0.78%) Automotive
16 8 (0.78%) French Language
16 8 (0.78%) German Language
Libraries, Frameworks & Software Standards
1 26 (2.55%) J2EE
1 26 (2.55%) Java EE
1 26 (2.55%) Spring
2 15 (1.47%) .NET
3 7 (0.69%) HTML
3 7 (0.69%) Middleware
4 6 (0.59%) OLE
5 4 (0.39%) .NET Framework
5 4 (0.39%) Oracle Fusion
6 3 (0.29%) EDI
6 3 (0.29%) JSON
6 3 (0.29%) LDAP
6 3 (0.29%) RabbitMQ
6 3 (0.29%) REST
6 3 (0.29%) SAML
7 2 (0.20%) MAPI
7 2 (0.20%) Software Packaging
7 2 (0.20%) XML
8 1 (0.098%) CSS
8 1 (0.098%) RESTful
Miscellaneous
1 41 (4.02%) Driving Licence
2 25 (2.45%) Self-Motivation
3 22 (2.16%) Management Information System
4 18 (1.76%) Enterprise Software
5 12 (1.18%) Onboarding
6 10 (0.98%) Analytical Mindset
7 9 (0.88%) iPad
7 9 (0.88%) Mobile App
8 8 (0.78%) e-Learning
8 8 (0.78%) Life Science
9 7 (0.69%) Product Ownership
9 7 (0.69%) Smartphone
10 6 (0.59%) Greenfield Project
10 6 (0.59%) Smart Home
10 6 (0.59%) Video Conferencing
11 5 (0.49%) Virtual Team
12 4 (0.39%) Educational Technology
12 4 (0.39%) FMCG
12 4 (0.39%) IoT
13 3 (0.29%) Private Cloud
Operating Systems
1 299 (29.31%) Windows
2 141 (13.82%) Windows 10
3 104 (10.20%) Linux
4 103 (10.10%) Windows Server
5 98 (9.61%) Unix
6 47 (4.61%) Solaris
7 30 (2.94%) Apple iOS
8 28 (2.75%) Android
9 17 (1.67%) Windows Server 2019
10 16 (1.57%) Mac OS X
11 15 (1.47%) Windows Server 2016
12 13 (1.27%) Windows 7
13 8 (0.78%) Mac OS
13 8 (0.78%) Windows Server 2012
14 3 (0.29%) AIX
14 3 (0.29%) Windows Server 2008
15 1 (0.098%) Windows Mobile
Processes & Methodologies
1 257 (25.20%) Customer Service
2 252 (24.71%) Problem-Solving
3 204 (20.00%) ITIL
4 129 (12.65%) Incident Management
5 97 (9.51%) ITSM
6 92 (9.02%) ERP
7 90 (8.82%) Service Management
8 86 (8.43%) Actionable Insight
9 72 (7.06%) Service Delivery
10 58 (5.69%) Release Management
11 54 (5.29%) CRM
12 53 (5.20%) Performance Tuning
13 52 (5.10%) Performance Monitoring
14 45 (4.41%) Continuous Improvement
15 44 (4.31%) Artificial Intelligence
15 44 (4.31%) Capacity Planning
16 43 (4.22%) Capacity Management
17 42 (4.12%) Change Management
17 42 (4.12%) Problem Management
18 34 (3.33%) Project Management
Programming Languages
1 176 (17.25%) SQL
2 45 (4.41%) PL/SQL
3 36 (3.53%) Java
4 29 (2.84%) Shell Script
5 27 (2.65%) PowerShell
6 21 (2.06%) T-SQL
7 19 (1.86%) C#
8 10 (0.98%) JavaScript
9 4 (0.39%) C
9 4 (0.39%) PHP
10 3 (0.29%) COBOL
10 3 (0.29%) Perl
10 3 (0.29%) Python
11 2 (0.20%) VB
11 2 (0.20%) VBA
12 1 (0.098%) Bash
12 1 (0.098%) MATLAB
12 1 (0.098%) VB.NET
Qualifications
1 160 (15.69%) Degree
2 101 (9.90%) Security Cleared
3 77 (7.55%) SC Cleared
4 20 (1.96%) Microsoft Certification
5 19 (1.86%) Computer Science Degree
6 14 (1.37%) CISM
6 14 (1.37%) CISSP
6 14 (1.37%) GCIA
6 14 (1.37%) GCIH
6 14 (1.37%) GREM
7 12 (1.18%) A+ Certification
8 11 (1.08%) DV Cleared
9 9 (0.88%) MCP
10 7 (0.69%) NVQ Level 3
11 6 (0.59%) DBS Check
11 6 (0.59%) ITIL Certification
12 5 (0.49%) MCSE
12 5 (0.49%) PhD
13 4 (0.39%) CCNA
13 4 (0.39%) Cisco Certification
Quality Assurance & Compliance
1 157 (15.39%) SLA
2 10 (0.98%) PMO
3 7 (0.69%) ISO/IEC 27001
4 6 (0.59%) Cyber Essentials
5 5 (0.49%) Data Quality
6 3 (0.29%) Disclosure Scotland
6 3 (0.29%) QA
7 2 (0.20%) GDPR
7 2 (0.20%) ISO 9001
7 2 (0.20%) PCI DSS
7 2 (0.20%) Sarbanes-Oxley
8 1 (0.098%) Accessibility
System Software
1 247 (24.22%) Active Directory
2 44 (4.31%) Oracle RAC
3 41 (4.02%) VMware Infrastructure
4 24 (2.35%) Hyper-V
5 10 (0.98%) Virtual Desktop
6 6 (0.59%) vSphere
7 4 (0.39%) Microsoft Virtual Server
7 4 (0.39%) Virtual Servers
7 4 (0.39%) VMware Workstation
7 4 (0.39%) XenApp
7 4 (0.39%) XenDesktop
8 1 (0.098%) VMware ESXi
Systems Management
1 53 (5.20%) Microsoft Intune
2 44 (4.31%) Data Guard
2 44 (4.31%) Oracle RMAN
3 41 (4.02%) SCCM
4 29 (2.84%) Single Sign-On
5 26 (2.55%) OpenSSO
6 6 (0.59%) Jamf Pro
7 5 (0.49%) Progress Chef
7 5 (0.49%) Systems Management Server (SMS)
8 4 (0.39%) WhatsUp Gold
9 3 (0.29%) FortiGate
9 3 (0.29%) Grafana
9 3 (0.29%) Oracle Statspack
9 3 (0.29%) WSUS
10 1 (0.098%) PaperCut
10 1 (0.098%) ZENworks
Vendors
1 337 (33.04%) Microsoft
2 87 (8.53%) Oracle
3 70 (6.86%) Remedy
4 63 (6.18%) VMware
5 44 (4.31%) Sun
6 37 (3.63%) Cisco
7 29 (2.84%) ServiceNow
8 28 (2.75%) Citrix
8 28 (2.75%) Dell
9 25 (2.45%) SAP
10 19 (1.86%) Apple
11 17 (1.67%) Veeam
12 14 (1.37%) HP
13 12 (1.18%) Google
13 12 (1.18%) Sage
13 12 (1.18%) WatchGuard
14 11 (1.08%) Palo Alto
15 10 (0.98%) Meraki
16 9 (0.88%) BT
17 8 (0.78%) Salesforce