Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,000 per year, according to job vacancies posted during the 6 months leading to 29 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
29 May 2025
Same period 2024 Same period 2023
Rank 184 202 243
Rank change year-on-year +18 +41 -31
Permanent jobs requiring a Support Analyst 644 1,018 854
As % of all permanent jobs advertised in the UK excluding London 1.65% 1.38% 1.47%
As % of the Job Titles category 1.83% 1.45% 1.65%
Number of salaries quoted 552 763 661
10th Percentile £24,000 £23,250 £22,750
25th Percentile £26,250 £26,000 £25,500
Median annual salary (50th Percentile) £32,000 £32,000 £30,500
Median % change year-on-year - +4.92% +7.02%
75th Percentile £39,000 £41,000 £37,250
90th Percentile £48,700 £49,550 £45,000
UK median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +4.62%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,218 70,245 51,745
% of permanent jobs with a recognized job title 90.32% 94.92% 89.08%
Number of salaries quoted 17,732 49,603 29,711
10th Percentile £26,500 £26,750 £29,750
25th Percentile £37,000 £35,000 £38,750
Median annual salary (50th Percentile) £51,000 £50,000 £53,500
Median % change year-on-year +2.00% -6.54% +6.63%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 29 May 2025.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 29 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -5 171 £28,500 -8.06% 83
South East -16 154 £35,000 +7.69% 165
Midlands +25 128 £30,000 -3.23% 64
East of England +36 96 £32,500 +8.33% 46
Yorkshire +55 87 £28,500 -8.80% 31
West Midlands +37 79 £30,500 -11.59% 37
South West +96 77 £30,000 -9.77% 62
North West -56 67 £31,375 +1.21% 45
East Midlands +14 49 £29,500 +9.26% 24
North East +57 17 £34,000 +11.48% 10
Scotland +70 11 £43,250 +23.57% 12
Wales +6 5 £25,875 -35.31% 16
Northern Ireland +42 1 £50,000 +58.73% 2
Channel Islands 0 1 £34,000 - 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 29 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 287 (44.57%) Social Skills
2 263 (40.84%) Microsoft
3 225 (34.94%) Problem-Solving
4 216 (33.54%) Windows
5 212 (32.92%) Microsoft 365
6 194 (30.12%) SQL
7 165 (25.62%) Active Directory
8 145 (22.52%) Customer Service
9 121 (18.79%) Azure
10 103 (15.99%) ERP
11 99 (15.37%) ITIL
12 94 (14.60%) Analytical Skills
13 90 (13.98%) SharePoint
13 90 (13.98%) Windows Server
14 89 (13.82%) Firewall
15 84 (13.04%) Law
16 79 (12.27%) Finance
17 77 (11.96%) Microsoft Office
18 75 (11.65%) Incident Management
19 71 (11.02%) SLA
20 68 (10.56%) ITSM
21 66 (10.25%) Degree
22 60 (9.32%) Microsoft Intune
23 59 (9.16%) Linux
24 54 (8.39%) Microsoft Certification
25 53 (8.23%) VoIP
25 53 (8.23%) Service Delivery
26 51 (7.92%) Cybersecurity
27 50 (7.76%) JIRA
28 49 (7.61%) Root Cause Analysis

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (13.98%) SharePoint
2 43 (6.68%) Microsoft Exchange
3 33 (5.12%) Confluence
4 14 (2.17%) IIS
5 13 (2.02%) IBM Domino
6 2 (0.31%) Exchange Server 2013
7 1 (0.16%) Alfresco
7 1 (0.16%) Documentum
7 1 (0.16%) Exchange Server 2010
Applications
1 77 (11.96%) Microsoft Office
2 36 (5.59%) Microsoft Excel
3 2 (0.31%) Adobe Creative Suite
Business Applications
1 20 (3.11%) Dynamics AX
2 18 (2.80%) SAP S/4HANA
3 14 (2.17%) Dynamics NAV
4 13 (2.02%) SAP HCM
4 13 (2.02%) SAP HR
4 13 (2.02%) SAP Payroll
5 10 (1.55%) Dynamics CRM
6 7 (1.09%) Oracle Applications
6 7 (1.09%) Oracle EBS
6 7 (1.09%) Remedy ITSM
7 6 (0.93%) SAP ERP
8 5 (0.78%) PeopleSoft Financials
9 3 (0.47%) Infor CloudSuite Industrial (formerly SyteLine)
10 2 (0.31%) Infor CloudSuite
10 2 (0.31%) Sage 1000
10 2 (0.31%) SAP EWM
10 2 (0.31%) SAP WM
11 1 (0.16%) Dynamics GP
11 1 (0.16%) Oracle Financials
Cloud Services
1 212 (32.92%) Microsoft 365
2 121 (18.79%) Azure
3 37 (5.75%) Entra ID
4 35 (5.43%) Power Platform
5 33 (5.12%) Dynamics 365
6 22 (3.42%) OneDrive
7 13 (2.02%) Power Automate
7 13 (2.02%) SuccessFactors
8 11 (1.71%) AWS
9 8 (1.24%) Microsoft Copilot
10 7 (1.09%) SaaS
11 6 (0.93%) PowerApps
12 5 (0.78%) Boomi
12 5 (0.78%) Salesforce Commerce Cloud
12 5 (0.78%) SAP Commerce Cloud
13 2 (0.31%) GCP
13 2 (0.31%) Google Workspace
14 1 (0.16%) Mimecast
14 1 (0.16%) Nutanix
Communications & Networking
1 89 (13.82%) Firewall
2 53 (8.23%) VoIP
3 44 (6.83%) DNS
4 42 (6.52%) DHCP
5 38 (5.90%) VPN
6 28 (4.35%) TCP/IP
7 26 (4.04%) WAN
8 24 (3.73%) LAN
9 23 (3.57%) VLAN
10 20 (3.11%) Cisco IOS
11 17 (2.64%) Wi-Fi
12 11 (1.71%) Wireless
13 10 (1.55%) ADSL
13 10 (1.55%) FTP
14 4 (0.62%) Broadband
14 4 (0.62%) IP Telephony
14 4 (0.62%) SAN
15 2 (0.31%) Network Security
15 2 (0.31%) Remote Desktop
16 1 (0.16%) PuTTY
Database & Business Intelligence
1 37 (5.75%) SQL Server
2 32 (4.97%) Power BI
3 15 (2.33%) Amazon RDS
4 12 (1.86%) SQL Server Reporting Services
5 11 (1.71%) MySQL
5 11 (1.71%) SQL Server Integration Services
6 4 (0.62%) FileMaker
7 3 (0.47%) Big Data
7 3 (0.47%) Crystal Reports
7 3 (0.47%) Tableau
8 1 (0.16%) DB2
8 1 (0.16%) MS Access
8 1 (0.16%) NoSQL
8 1 (0.16%) Power Query
8 1 (0.16%) QlikView
Development Applications
1 50 (7.76%) JIRA
2 1 (0.16%) SQL Server Management Studio (SSMS)
General
1 287 (44.57%) Social Skills
2 94 (14.60%) Analytical Skills
3 84 (13.04%) Law
4 79 (12.27%) Finance
5 44 (6.83%) Telecoms
6 40 (6.21%) Manufacturing
7 30 (4.66%) Marketing
8 27 (4.19%) Organisational Skills
9 26 (4.04%) Retail
10 25 (3.88%) Pharmaceutical
11 16 (2.48%) Games
12 15 (2.33%) Documentation Skills
13 12 (1.86%) General Ledger
14 11 (1.71%) Inclusion and Diversity
15 9 (1.40%) Local Government
16 8 (1.24%) Spanish Language
17 7 (1.09%) Advertising
17 7 (1.09%) Legal
18 6 (0.93%) Banking
18 6 (0.93%) Billing
Libraries, Frameworks & Software Standards
1 20 (3.11%) XML
2 17 (2.64%) HTML
3 13 (2.02%) SAP Fiori
4 12 (1.86%) .NET
5 11 (1.71%) JSON
5 11 (1.71%) REST
5 11 (1.71%) SOAP
6 10 (1.55%) EDI
6 10 (1.55%) Web Services
7 8 (1.24%) ASP.NET
8 6 (0.93%) WPF
9 4 (0.62%) Middleware
10 3 (0.47%) CSS
10 3 (0.47%) Oracle Fusion
11 1 (0.16%) Elastic Stack
11 1 (0.16%) OAuth
11 1 (0.16%) ODBC
Miscellaneous
1 19 (2.95%) Onboarding
2 18 (2.80%) Driving Licence
3 16 (2.48%) Analytical Mindset
4 14 (2.17%) Self-Motivation
5 12 (1.86%) EPoS
6 11 (1.71%) Management Information System
7 8 (1.24%) FMCG
8 7 (1.09%) Manufacturing Execution System
9 6 (0.93%) iPhone
9 6 (0.93%) Life Science
10 5 (0.78%) Data Structures
10 5 (0.78%) iPad
11 4 (0.62%) Biopharmaceutical
11 4 (0.62%) Data Protection Act
11 4 (0.62%) Mobile App
11 4 (0.62%) Video Conferencing
12 3 (0.47%) CCTV
13 2 (0.31%) Data Centre
13 2 (0.31%) iSeries
13 2 (0.31%) NHS
Operating Systems
1 216 (33.54%) Windows
2 90 (13.98%) Windows Server
3 59 (9.16%) Linux
4 48 (7.45%) Windows 10
5 21 (3.26%) Mac OS X
6 19 (2.95%) Mac OS
7 18 (2.80%) Windows Server 2019
8 11 (1.71%) Apple iOS
8 11 (1.71%) Unix
9 5 (0.78%) Windows 7
9 5 (0.78%) Windows 8
9 5 (0.78%) Windows Server 2016
10 2 (0.31%) Windows Server 2008
10 2 (0.31%) Windows Server 2012
11 1 (0.16%) Android
11 1 (0.16%) Windows Vista
Processes & Methodologies
1 225 (34.94%) Problem-Solving
2 145 (22.52%) Customer Service
3 103 (15.99%) ERP
4 99 (15.37%) ITIL
5 75 (11.65%) Incident Management
6 68 (10.56%) ITSM
7 53 (8.23%) Service Delivery
8 51 (7.92%) Cybersecurity
9 49 (7.61%) Root Cause Analysis
10 48 (7.45%) Time Management
11 44 (6.83%) Change Management
12 43 (6.68%) Agile
13 39 (6.06%) Business Intelligence
14 35 (5.43%) CRM
15 31 (4.81%) Problem Management
16 30 (4.66%) Continuous Improvement
16 30 (4.66%) Mentoring
17 29 (4.50%) Process Improvement
17 29 (4.50%) Service Management
18 24 (3.73%) Collaborative Working
Programming Languages
1 194 (30.12%) SQL
2 31 (4.81%) Python
3 24 (3.73%) C#
3 24 (3.73%) PowerShell
4 13 (2.02%) ABAP
5 9 (1.40%) JavaScript
5 9 (1.40%) Shell Script
6 7 (1.09%) C-shell
6 7 (1.09%) Korn
6 7 (1.09%) PL/SQL
6 7 (1.09%) T-SQL
7 6 (0.93%) Java
7 6 (0.93%) Perl
8 2 (0.31%) Bash
8 2 (0.31%) VB
8 2 (0.31%) VB.NET
8 2 (0.31%) VBA
9 1 (0.16%) PHP
9 1 (0.16%) RPG
9 1 (0.16%) RPG IV
Qualifications
1 66 (10.25%) Degree
2 54 (8.39%) Microsoft Certification
3 41 (6.37%) A+ Certification
4 25 (3.88%) Security Cleared
5 23 (3.57%) DBS Check
5 23 (3.57%) SC Cleared
6 13 (2.02%) MCP
6 13 (2.02%) MCSA
7 12 (1.86%) Computer Science Degree
8 11 (1.71%) MCSE
9 10 (1.55%) Cisco Certification
9 10 (1.55%) ITIL Certification
9 10 (1.55%) Network+ Certification
10 8 (1.24%) CCNP
11 7 (1.09%) PhD
12 5 (0.78%) ITIL Foundation Certificate
13 2 (0.31%) ACCA
13 2 (0.31%) CCNA
13 2 (0.31%) CIMA
13 2 (0.31%) MOS
Quality Assurance & Compliance
1 71 (11.02%) SLA
2 19 (2.95%) GDPR
3 9 (1.40%) ISO/IEC 27001
4 5 (0.78%) Cyber Essentials
4 5 (0.78%) Data Quality
5 2 (0.31%) QA
6 1 (0.16%) Sarbanes-Oxley
System Software
1 165 (25.62%) Active Directory
2 12 (1.86%) Firmware
3 8 (1.24%) Hyper-V
4 7 (1.09%) BitLocker
4 7 (1.09%) Virtual Desktop
4 7 (1.09%) VMware Infrastructure
5 1 (0.16%) Virtual Machines
5 1 (0.16%) VMware ESXi
5 1 (0.16%) XenApp
Systems Management
1 60 (9.32%) Microsoft Intune
2 13 (2.02%) SCCM
3 4 (0.62%) Active Directory Federation Services
4 2 (0.31%) Autotask
4 2 (0.31%) Jamf Pro
5 1 (0.16%) Graylog
5 1 (0.16%) Norton AntiVirus
Vendors
1 263 (40.84%) Microsoft
2 47 (7.30%) SAP
3 31 (4.81%) Cisco
4 27 (4.19%) Oracle
5 24 (3.73%) VMware
6 18 (2.80%) ServiceNow
7 17 (2.64%) Apple
8 13 (2.02%) Sage
9 11 (1.71%) MobileIron
10 10 (1.55%) Google
11 9 (1.40%) Meraki
12 7 (1.09%) Citrix
12 7 (1.09%) HP
12 7 (1.09%) Intapp
12 7 (1.09%) McAfee
12 7 (1.09%) Remedy
13 6 (0.93%) Aruba
13 6 (0.93%) Fortinet
13 6 (0.93%) Veeam
14 5 (0.78%) Dell