Support Analyst Job Trends in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £31,000 per year, according to job vacancies posted during the 6 months leading to 15 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Oct 2026
Same period 2025 Same period 2024
Rank 129 113 192
Rank change year-on-year -16 +79 -34
Permanent jobs requiring a Support Analyst 1,167 882 663
As % of all permanent jobs in the UK excluding London 1.34% 2.56% 1.32%
As % of the Job Titles category 1.45% 2.86% 1.39%
Number of salaries quoted 923 750 329
10th Percentile £26,250 £25,500 £24,000
25th Percentile £28,625 £26,750 £28,125
Median annual salary (50th Percentile) £31,000 £31,250 £32,500
Median % change year-on-year -0.80% -3.85% -
75th Percentile £40,000 £37,500 £38,750
90th Percentile £45,000 £47,500 £42,949
UK median annual salary £34,000 £33,000 £35,500
% change year-on-year +3.03% -7.04% -1.39%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 80,403 30,800 47,820
% of permanent jobs with a recognized job title 92.46% 89.55% 95.39%
Number of salaries quoted 55,684 17,423 26,302
10th Percentile £30,000 £26,750 £30,000
25th Percentile £40,000 £32,000 £40,000
Median annual salary (50th Percentile) £55,000 £46,000 £50,000
Median % change year-on-year +19.57% -8.00% -4.76%
75th Percentile £70,000 £63,750 £65,000
90th Percentile £87,500 £80,000 £80,000
UK median annual salary £58,500 £53,500 £55,000
% change year-on-year +9.35% -2.73% -8.33%

Support Analyst
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Support Analyst job vacancy trend in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

Salary distribution trend for Support Analyst job vacancies in the UK excluding London.

Salary distribution trend for Support Analyst job vacancies in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 15 October 2026.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 15 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East 0 313 £33,500 - 20
North of England +28 297 £32,250 +4.03% 29
North West +63 166 £32,250 +13.16% 20
Midlands -48 154 £35,000 +16.67% 24
East of England -2 152 £30,000 +9.09% 9
Yorkshire -7 120 £34,500 +25.45% 7
South West -60 120 £31,000 -11.43% 18
East Midlands -24 110 £35,000 +18.64% 13
Northern Ireland -27 67 £40,000 - 1
West Midlands -80 44 £34,500 +4.55% 11
Scotland +11 39 £30,000 -14.29% 5
Wales -58 25 £35,000 +16.67% 7
North East -78 11 £30,000 -9.77% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 15 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 421 (36.08%) Problem-Solving
2 406 (34.79%) Microsoft
3 341 (29.22%) Microsoft 365
4 333 (28.53%) Windows
5 255 (21.85%) Customer Service
6 239 (20.48%) ITIL
7 233 (19.97%) Active Directory
8 212 (18.17%) Continuous Improvement
9 196 (16.80%) SQL
10 176 (15.08%) Azure
10 176 (15.08%) ITSM
11 173 (14.82%) Service Management
12 143 (12.25%) Degree
13 132 (11.31%) ERP
14 111 (9.51%) Project Delivery
14 111 (9.51%) Windows Server
15 106 (9.08%) Change Management
16 102 (8.74%) Root Cause Analysis
17 101 (8.65%) Entra ID
18 96 (8.23%) SharePoint
19 93 (7.97%) Stakeholder Engagement
20 92 (7.88%) Microsoft Office
21 90 (7.71%) Microsoft Intune
22 83 (7.11%) User Experience
23 78 (6.68%) Collaborative Working
23 78 (6.68%) Problem Management
24 74 (6.34%) Logistics
25 70 (6.00%) DNS
26 69 (5.91%) SaaS
27 66 (5.66%) Acceptance Criteria

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 96 (8.23%) SharePoint
2 58 (4.97%) Microsoft Exchange
3 18 (1.54%) IIS
4 7 (0.60%) Confluence
5 3 (0.26%) Office Communications Server
5 3 (0.26%) SAS
6 1 (0.086%) Exchange Server 2013
6 1 (0.086%) Tomcat
Applications
1 92 (7.88%) Microsoft Office
2 38 (3.26%) Microsoft Excel
3 5 (0.43%) Microsoft PowerPoint
4 2 (0.17%) Siemens NX
5 1 (0.086%) Photoshop
5 1 (0.086%) Revit
5 1 (0.086%) Windchill
Business Applications
1 17 (1.46%) iTrent
2 14 (1.20%) Dynamics CRM
2 14 (1.20%) NetSuite
3 11 (0.94%) Visualfiles
4 7 (0.60%) Dynamics AX
5 6 (0.51%) Infor M3
6 5 (0.43%) Dynamics NAV
6 5 (0.43%) Unit4 Business World
7 4 (0.34%) Oracle EBS
7 4 (0.34%) Oracle Financials
7 4 (0.34%) Payment Gateway
7 4 (0.34%) SAP Business One
7 4 (0.34%) SAP S/4HANA
7 4 (0.34%) Shopify
8 3 (0.26%) Infor CloudSuite
8 3 (0.26%) Infor LN
8 3 (0.26%) JDE World
8 3 (0.26%) NEC Housing
8 3 (0.26%) Sage X3
8 3 (0.26%) Teamcenter
Cloud Services
1 341 (29.22%) Microsoft 365
2 176 (15.08%) Azure
3 101 (8.65%) Entra ID
4 69 (5.91%) SaaS
5 52 (4.46%) Power Platform
6 48 (4.11%) Dynamics 365
7 45 (3.86%) OneDrive
8 16 (1.37%) BigCommerce
8 16 (1.37%) PowerApps
9 13 (1.11%) Power Automate
10 11 (0.94%) Google Workspace
11 9 (0.77%) AWS
11 9 (0.77%) Azure DevOps
12 6 (0.51%) GitHub
12 6 (0.51%) Microsoft Copilot
12 6 (0.51%) Mimecast
13 5 (0.43%) GCP
14 4 (0.34%) OCI
15 3 (0.26%) Azure Logic Apps
15 3 (0.26%) NetDocuments
Communications & Networking
1 70 (6.00%) DNS
2 66 (5.66%) DHCP
3 45 (3.86%) TCP/IP
4 43 (3.68%) Firewall
4 43 (3.68%) Wi-Fi
5 39 (3.34%) WAN
6 35 (3.00%) VPN
7 30 (2.57%) LAN
8 17 (1.46%) VoIP
9 12 (1.03%) Broadband
9 12 (1.03%) VLAN
9 12 (1.03%) Wireless
10 11 (0.94%) SD-WAN
11 10 (0.86%) 4G
12 6 (0.51%) MPLS
12 6 (0.51%) Structured Cabling
13 4 (0.34%) ADSL
13 4 (0.34%) BGP
13 4 (0.34%) WebEx
14 3 (0.26%) Unified Communications
Database & Business Intelligence
1 48 (4.11%) SQL Server
2 41 (3.51%) Power BI
3 18 (1.54%) Crystal Reports
4 4 (0.34%) Data Warehouse
4 4 (0.34%) Qlik Sense
4 4 (0.34%) Tableau
5 3 (0.26%) MySQL
5 3 (0.26%) Oracle Database
5 3 (0.26%) SQL Server Reporting Services
6 1 (0.086%) BusinessObjects
6 1 (0.086%) Power Query
6 1 (0.086%) Relational Database
Development Applications
1 36 (3.08%) JIRA
2 2 (0.17%) Hudson
3 1 (0.086%) Git
General
1 458 (39.25%) Social Skills
2 195 (16.71%) Analytical Skills
3 135 (11.57%) Finance
4 89 (7.63%) Organisational Skills
5 64 (5.48%) Manufacturing
6 62 (5.31%) Presentation Skills
7 46 (3.94%) Retail
8 43 (3.68%) Law
9 36 (3.08%) Legal
10 26 (2.23%) Documentation Skills
11 20 (1.71%) Public Sector
12 18 (1.54%) Advertising
13 12 (1.03%) Automotive
14 9 (0.77%) Inclusion and Diversity
15 7 (0.60%) Pharmaceutical
16 5 (0.43%) Aerospace
17 4 (0.34%) Games
17 4 (0.34%) Legal Technology
18 3 (0.26%) Billing
18 3 (0.26%) Publishing
Libraries, Frameworks & Software Standards
1 21 (1.80%) .NET
2 19 (1.63%) HTML
2 19 (1.63%) Web Services
2 19 (1.63%) XML
3 16 (1.37%) CSS
4 13 (1.11%) REST
5 12 (1.03%) .NET Framework
5 12 (1.03%) SOAP
6 6 (0.51%) EDI
6 6 (0.51%) JSON
7 4 (0.34%) Oracle Fusion
7 4 (0.34%) WSDL
7 4 (0.34%) XSD
7 4 (0.34%) XSLT
8 3 (0.26%) ASP.NET Web Forms
8 3 (0.26%) WinForms
9 1 (0.086%) Elastic Stack
9 1 (0.086%) Kafka
9 1 (0.086%) Middleware
9 1 (0.086%) XSL
Miscellaneous
1 57 (4.88%) Onboarding
2 52 (4.46%) Driving Licence
3 45 (3.86%) Management Information System
4 31 (2.66%) Self-Motivation
5 19 (1.63%) Enterprise Software
6 16 (1.37%) Mobile App
7 14 (1.20%) FMCG
8 12 (1.03%) Analytical Mindset
8 12 (1.03%) Client/Server
9 11 (0.94%) CMDB
10 10 (0.86%) iPad
10 10 (0.86%) iPhone
11 8 (0.69%) Data Structures
12 6 (0.51%) Manufacturing Execution System
12 6 (0.51%) Operational Technology
13 5 (0.43%) Blog
13 5 (0.43%) Data Centre
13 5 (0.43%) Hybrid Cloud
13 5 (0.43%) Legacy Systems
14 4 (0.34%) Low-Code
Operating Systems
1 333 (28.53%) Windows
2 111 (9.51%) Windows Server
3 46 (3.94%) Windows 10
4 23 (1.97%) Android
5 21 (1.80%) Apple iOS
6 18 (1.54%) Linux
7 17 (1.46%) macOS
8 16 (1.37%) Windows Server 2019
9 4 (0.34%) Windows Server 2016
10 1 (0.086%) Windows 7
Processes & Methodologies
1 421 (36.08%) Problem-Solving
2 255 (21.85%) Customer Service
3 239 (20.48%) ITIL
4 212 (18.17%) Continuous Improvement
5 176 (15.08%) ITSM
6 173 (14.82%) Service Management
7 132 (11.31%) ERP
8 111 (9.51%) Project Delivery
9 106 (9.08%) Change Management
10 102 (8.74%) Root Cause Analysis
11 93 (7.97%) Stakeholder Engagement
12 83 (7.11%) User Experience
13 78 (6.68%) Collaborative Working
13 78 (6.68%) Problem Management
14 74 (6.34%) Logistics
15 66 (5.66%) Acceptance Criteria
15 66 (5.66%) CRM
15 66 (5.66%) Release Management
15 66 (5.66%) Risk Management
15 66 (5.66%) Service Design
Programming Languages
1 196 (16.80%) SQL
2 41 (3.51%) PowerShell
3 32 (2.74%) C#
4 19 (1.63%) JavaScript
5 9 (0.77%) Java
6 4 (0.34%) Ruby
6 4 (0.34%) VB
6 4 (0.34%) XPath
7 3 (0.26%) PL/SQL
7 3 (0.26%) T-SQL
8 2 (0.17%) Google Apps Script
8 2 (0.17%) PHP
8 2 (0.17%) Python
9 1 (0.086%) VBA
Qualifications
1 143 (12.25%) Degree
2 50 (4.28%) A+ Certification
3 39 (3.34%) Security Cleared
4 32 (2.74%) Microsoft Certification
5 20 (1.71%) Computer Science Degree
6 14 (1.20%) SC Cleared
7 11 (0.94%) BPSS Clearance
8 10 (0.86%) ITIL Certification
9 8 (0.69%) ITIL Foundation Certificate
9 8 (0.69%) Microsoft Certified Professional
10 7 (0.60%) AAT
10 7 (0.60%) DBS Check
10 7 (0.60%) Network+ Certification
11 6 (0.51%) CCNA
11 6 (0.51%) Cisco Certification
12 3 (0.26%) Azure Certification
12 3 (0.26%) MCSA
12 3 (0.26%) MCSE
13 1 (0.086%) HNC
13 1 (0.086%) HND
Quality Assurance & Compliance
1 45 (3.86%) SLA
2 12 (1.03%) Data Quality
3 11 (0.94%) ISO/IEC 27001
4 7 (0.60%) Cyber Essentials
4 7 (0.60%) GDPR
5 6 (0.51%) QA
6 4 (0.34%) Accessibility
7 2 (0.17%) PCI DSS
8 1 (0.086%) Cyber Essentials PLUS
8 1 (0.086%) ISO/IEC 20000
System Software
1 233 (19.97%) Active Directory
2 28 (2.40%) Hyper-V
3 26 (2.23%) VMware Infrastructure
4 11 (0.94%) Virtual Desktop
5 7 (0.60%) Firmware
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 2 (0.17%) Virtual Machines
7 2 (0.17%) vSphere
7 2 (0.17%) XenApp
8 1 (0.086%) BitLocker
Systems Management
1 90 (7.71%) Microsoft Intune
2 14 (1.20%) Systems Management Server (SMS)
3 4 (0.34%) Kibana
4 2 (0.17%) Grafana
4 2 (0.17%) Jamf Pro
4 2 (0.17%) SCCM
5 1 (0.086%) Autotask
5 1 (0.086%) Failover Clustering
5 1 (0.086%) FortiGate
5 1 (0.086%) Microsoft Clustering
Vendors
1 406 (34.79%) Microsoft
2 48 (4.11%) ServiceNow
3 38 (3.26%) SAP
4 34 (2.91%) Oracle
5 32 (2.74%) VMware
6 26 (2.23%) Cisco
7 17 (1.46%) IFS
8 15 (1.29%) Salesforce
9 14 (1.20%) Sage
10 13 (1.11%) Meraki
11 12 (1.03%) Citrix
11 12 (1.03%) Epicor
11 12 (1.03%) iManage
12 11 (0.94%) Google
13 10 (0.86%) Starlink
14 7 (0.60%) Freshdesk
15 6 (0.51%) Datix
15 6 (0.51%) Infor
16 5 (0.43%) SolarWinds
16 5 (0.43%) WatchGuard