Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,121 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 194 233 203
Rank change year-on-year +39 -30 +3
Permanent jobs requiring a Support Analyst 1,035 930 1,376
As % of all permanent jobs advertised in the UK excluding London 1.48% 1.50% 1.95%
As % of the Job Titles category 1.56% 1.69% 2.03%
Number of salaries quoted 776 739 1,140
10th Percentile £23,250 £22,500 £21,875
25th Percentile £25,750 £25,500 £24,750
Median annual salary (50th Percentile) £32,121 £30,500 £28,500
Median % change year-on-year +5.31% +7.02% -1.72%
75th Percentile £42,500 £37,000 £36,875
90th Percentile £50,000 £45,000 £43,000
UK median annual salary £35,640 £33,500 £32,500
% change year-on-year +6.39% +3.08% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,397 55,186 67,621
% of permanent jobs with a recognized job title 94.79% 89.30% 95.79%
Number of salaries quoted 47,063 31,277 42,902
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +75 325 £32,500 +4.84% 27
North of England +54 243 £32,500 - 27
Midlands -3 158 £30,000 0.00% 22
North West +28 139 £32,500 -2.99% 16
Yorkshire +85 98 £31,500 -1.50% 9
East of England +35 98 £30,000 +4.35% 19
West Midlands +6 91 £33,000 +1.84% 6
South West -17 85 £33,250 +10.83% 24
Scotland -48 73 £40,000 +33.33% 10
East Midlands -6 67 £27,000 -1.82% 16
Wales +15 48 £40,000 +33.33% 4
North East -5 6 £30,500 -18.67% 4
Northern Ireland +28 5 £44,500 +33.83% 1
Channel Islands - 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 27 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 374 (36.14%) Social Skills
2 341 (32.95%) Microsoft
3 305 (29.47%) Windows
4 292 (28.21%) Microsoft 365
5 265 (25.60%) Customer Service
6 261 (25.22%) Problem-Solving
7 249 (24.06%) Active Directory
8 226 (21.84%) ITIL
9 203 (19.61%) Microsoft Office
10 198 (19.13%) SQL
11 176 (17.00%) Degree
11 176 (17.00%) Azure
12 170 (16.43%) SLA
13 159 (15.36%) Analytical Skills
14 135 (13.04%) Windows 10
15 133 (12.85%) Finance
16 128 (12.37%) Incident Management
17 117 (11.30%) Service Management
18 116 (11.21%) Microsoft Exchange
19 108 (10.43%) Windows Server
20 107 (10.34%) Linux
21 106 (10.24%) Security Cleared
22 105 (10.14%) Unix
22 105 (10.14%) ITSM
23 101 (9.76%) Actionable Insight
24 99 (9.57%) ERP
25 96 (9.28%) Oracle
26 89 (8.60%) SharePoint
27 84 (8.12%) Service Delivery
27 84 (8.12%) SQL Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 116 (11.21%) Microsoft Exchange
2 89 (8.60%) SharePoint
3 74 (7.15%) WebLogic
4 45 (4.35%) Oracle Service Bus
5 9 (0.87%) Confluence
5 9 (0.87%) IIS
6 4 (0.39%) Exchange Server 2013
6 4 (0.39%) Skype for Business
7 3 (0.29%) Apache
7 3 (0.29%) GlassFish
7 3 (0.29%) JBoss
7 3 (0.29%) Moodle
7 3 (0.29%) Tomcat
8 2 (0.19%) WebSphere
9 1 (0.097%) CMS
Applications
1 203 (19.61%) Microsoft Office
2 72 (6.96%) Microsoft Excel
3 46 (4.44%) MS Visio
4 6 (0.58%) LightWave 3D
5 4 (0.39%) Microsoft PowerPoint
6 2 (0.19%) Spreadsheet
7 1 (0.097%) Microsoft Project
7 1 (0.097%) Trello
Business Applications
1 45 (4.35%) Remedy ITSM
2 29 (2.80%) Dynamics CRM
3 18 (1.74%) Dynamics NAV
4 14 (1.35%) Dynamics GP
5 12 (1.16%) PlanetPress Connect
6 10 (0.97%) SAP S/4HANA
7 8 (0.77%) Epicor Tropos
8 7 (0.68%) Oracle ERP
9 5 (0.48%) NetSuite
10 3 (0.29%) Infor SunSystems
10 3 (0.29%) iTrent
10 3 (0.29%) SAP MM
11 2 (0.19%) Salesforce CRM
11 2 (0.19%) SAP HCM
12 1 (0.097%) Aareon QL
12 1 (0.097%) Infor M3
12 1 (0.097%) JDE World
12 1 (0.097%) Magento
12 1 (0.097%) Sage 200
12 1 (0.097%) Sage 50
Cloud Services
1 292 (28.21%) Microsoft 365
2 176 (17.00%) Azure
3 52 (5.02%) Dynamics 365
4 41 (3.96%) Power Platform
5 40 (3.86%) SaaS
6 39 (3.77%) AWS
6 39 (3.77%) Entra ID
7 13 (1.26%) Power Automate
8 11 (1.06%) WhatsApp
9 10 (0.97%) PowerApps
10 6 (0.58%) Azure Data Factory
10 6 (0.58%) Google Workspace
11 5 (0.48%) GCP
11 5 (0.48%) Google Sheets
11 5 (0.48%) Mimecast
12 4 (0.39%) IaaS
13 3 (0.29%) Amazon CloudWatch
13 3 (0.29%) Amazon SQS
13 3 (0.29%) OCI
14 2 (0.19%) Azure Monitor
Communications & Networking
1 71 (6.86%) DNS
2 58 (5.60%) LAN
2 58 (5.60%) WAN
3 55 (5.31%) DHCP
4 51 (4.93%) Firewall
5 37 (3.57%) VPN
6 28 (2.71%) TCP/IP
7 23 (2.22%) Internet
8 22 (2.13%) Wi-Fi
9 20 (1.93%) Wireless
10 19 (1.84%) VLAN
11 16 (1.55%) VoIP
12 13 (1.26%) Broadband
13 12 (1.16%) Remote Desktop
14 11 (1.06%) WLAN
15 7 (0.68%) ADSL
16 6 (0.58%) Cisco IOS
16 6 (0.58%) Network Security
16 6 (0.58%) SAN
17 5 (0.48%) VSAT
Database & Business Intelligence
1 84 (8.12%) SQL Server
2 54 (5.22%) Oracle Database
3 46 (4.44%) Oracle Database 11g
4 45 (4.35%) Oracle Database 10g
4 45 (4.35%) VLDB
5 29 (2.80%) Elasticsearch
6 26 (2.51%) Power BI
7 12 (1.16%) Data Warehouse
7 12 (1.16%) SQL Server Reporting Services
8 5 (0.48%) SQL Server Integration Services
9 3 (0.29%) BusinessObjects
9 3 (0.29%) Crystal Reports
9 3 (0.29%) MySQL
9 3 (0.29%) Oracle Database 12c
9 3 (0.29%) Oracle Reports
9 3 (0.29%) SAP HANA
10 2 (0.19%) Amazon RDS
10 2 (0.19%) DTS
10 2 (0.19%) MongoDB
10 2 (0.19%) NoSQL
Development Applications
1 29 (2.80%) JIRA
2 12 (1.16%) SQL Server Management Studio (SSMS)
3 6 (0.58%) Eclipse
4 3 (0.29%) Octopus Deploy
4 3 (0.29%) TeamCity
General
1 374 (36.14%) Social Skills
2 159 (15.36%) Analytical Skills
3 133 (12.85%) Finance
4 58 (5.60%) Manufacturing
5 48 (4.64%) Retail
6 39 (3.77%) Legal
7 35 (3.38%) Law
8 30 (2.90%) Telecoms
9 28 (2.71%) Marketing
10 25 (2.42%) Public Sector
11 24 (2.32%) Inclusion and Diversity
12 22 (2.13%) Police
13 19 (1.84%) Military
14 11 (1.06%) Banking
14 11 (1.06%) Documentation Skills
15 10 (0.97%) Presentation Skills
16 9 (0.87%) Organisational Skills
17 8 (0.77%) Billing
17 8 (0.77%) French Language
17 8 (0.77%) German Language
Libraries, Frameworks & Software Standards
1 29 (2.80%) J2EE
1 29 (2.80%) Java EE
1 29 (2.80%) Spring
2 16 (1.55%) .NET
3 8 (0.77%) Middleware
4 7 (0.68%) HTML
5 6 (0.58%) OLE
6 5 (0.48%) XML
7 4 (0.39%) .NET Framework
8 3 (0.29%) EDI
8 3 (0.29%) JSON
8 3 (0.29%) LDAP
8 3 (0.29%) Oracle Fusion
8 3 (0.29%) RabbitMQ
8 3 (0.29%) REST
8 3 (0.29%) SAML
9 2 (0.19%) MAPI
9 2 (0.19%) Software Packaging
10 1 (0.097%) FIX Protocol
10 1 (0.097%) RESTful
Miscellaneous
1 42 (4.06%) Driving Licence
2 28 (2.71%) Management Information System
3 25 (2.42%) Self-Motivation
4 19 (1.84%) Enterprise Software
5 13 (1.26%) CCTV
6 12 (1.16%) iPad
6 12 (1.16%) Onboarding
7 11 (1.06%) e-Learning
7 11 (1.06%) Life Science
8 10 (0.97%) Analytical Mindset
9 9 (0.87%) Mobile App
10 7 (0.68%) Product Ownership
11 6 (0.58%) Greenfield Project
11 6 (0.58%) Smart Home
11 6 (0.58%) Smartphone
11 6 (0.58%) Video Conferencing
12 5 (0.48%) Virtual Team
13 4 (0.39%) Educational Technology
13 4 (0.39%) FMCG
13 4 (0.39%) IoT
Operating Systems
1 305 (29.47%) Windows
2 135 (13.04%) Windows 10
3 108 (10.43%) Windows Server
4 107 (10.34%) Linux
5 105 (10.14%) Unix
6 48 (4.64%) Solaris
7 29 (2.80%) Apple iOS
8 28 (2.71%) Android
9 18 (1.74%) Windows Server 2016
10 17 (1.64%) Mac OS X
11 14 (1.35%) Windows Server 2019
12 13 (1.26%) Windows 7
13 8 (0.77%) Mac OS
13 8 (0.77%) Windows Server 2012
14 4 (0.39%) Windows Server 2008
15 3 (0.29%) AIX
16 2 (0.19%) Windows 8
17 1 (0.097%) Windows Mobile
17 1 (0.097%) Windows NT
17 1 (0.097%) Windows XP
Processes & Methodologies
1 265 (25.60%) Customer Service
2 261 (25.22%) Problem-Solving
3 226 (21.84%) ITIL
4 128 (12.37%) Incident Management
5 117 (11.30%) Service Management
6 105 (10.14%) ITSM
7 101 (9.76%) Actionable Insight
8 99 (9.57%) ERP
9 84 (8.12%) Service Delivery
10 65 (6.28%) Release Management
11 58 (5.60%) CRM
12 55 (5.31%) Performance Tuning
13 53 (5.12%) Performance Monitoring
14 48 (4.64%) Continuous Improvement
15 47 (4.54%) Problem Management
15 47 (4.54%) Project Management
16 45 (4.35%) Artificial Intelligence
16 45 (4.35%) Capacity Planning
16 45 (4.35%) Change Management
17 44 (4.25%) Capacity Management
Programming Languages
1 198 (19.13%) SQL
2 46 (4.44%) PL/SQL
3 40 (3.86%) Java
4 34 (3.29%) PowerShell
5 32 (3.09%) Shell Script
6 31 (3.00%) T-SQL
7 22 (2.13%) C#
8 8 (0.77%) JavaScript
9 5 (0.48%) Python
10 4 (0.39%) C
11 3 (0.29%) Bash
11 3 (0.29%) COBOL
11 3 (0.29%) Perl
12 2 (0.19%) VB
12 2 (0.19%) VBA
13 1 (0.097%) MATLAB
13 1 (0.097%) PHP
13 1 (0.097%) VB.NET
Qualifications
1 176 (17.00%) Degree
2 106 (10.24%) Security Cleared
3 82 (7.92%) SC Cleared
4 24 (2.32%) Microsoft Certification
5 19 (1.84%) Computer Science Degree
6 14 (1.35%) CISM
6 14 (1.35%) CISSP
6 14 (1.35%) GCIA
6 14 (1.35%) GCIH
6 14 (1.35%) GREM
7 13 (1.26%) CCNA
7 13 (1.26%) Cisco Certification
8 11 (1.06%) DV Cleared
8 11 (1.06%) Network+ Certification
9 10 (0.97%) A+ Certification
10 9 (0.87%) MCP
11 8 (0.77%) MCITP
12 7 (0.68%) ITIL Certification
12 7 (0.68%) NVQ Level 3
13 5 (0.48%) MCSE
Quality Assurance & Compliance
1 170 (16.43%) SLA
2 10 (0.97%) PMO
3 8 (0.77%) ISO/IEC 27001
4 7 (0.68%) Cyber Essentials
5 6 (0.58%) QA
6 5 (0.48%) Data Quality
7 3 (0.29%) Disclosure Scotland
7 3 (0.29%) GDPR
8 2 (0.19%) Accessibility
8 2 (0.19%) ISO 9001
8 2 (0.19%) PCI DSS
8 2 (0.19%) Sarbanes-Oxley
System Software
1 249 (24.06%) Active Directory
2 45 (4.35%) Oracle RAC
2 45 (4.35%) VMware Infrastructure
3 27 (2.61%) Hyper-V
4 10 (0.97%) Virtual Desktop
5 7 (0.68%) vSphere
6 4 (0.39%) Microsoft Virtual Server
6 4 (0.39%) Virtual Servers
6 4 (0.39%) VMware Workstation
6 4 (0.39%) XenApp
6 4 (0.39%) XenDesktop
7 1 (0.097%) VMware ESXi
Systems Management
1 52 (5.02%) Microsoft Intune
2 45 (4.35%) Data Guard
2 45 (4.35%) Oracle RMAN
3 43 (4.15%) SCCM
4 32 (3.09%) Single Sign-On
5 29 (2.80%) OpenSSO
6 5 (0.48%) Jamf Pro
6 5 (0.48%) Progress Chef
6 5 (0.48%) Systems Management Server (SMS)
7 4 (0.39%) Grafana
7 4 (0.39%) WhatsUp Gold
8 3 (0.29%) FortiGate
8 3 (0.29%) Oracle Statspack
8 3 (0.29%) WSUS
9 1 (0.097%) Kibana
9 1 (0.097%) PaperCut
9 1 (0.097%) Prometheus
9 1 (0.097%) ZENworks
Vendors
1 341 (32.95%) Microsoft
2 96 (9.28%) Oracle
3 74 (7.15%) Remedy
4 63 (6.09%) VMware
5 45 (4.35%) Sun
6 42 (4.06%) Cisco
7 31 (3.00%) Dell
8 29 (2.80%) ServiceNow
9 27 (2.61%) Citrix
9 27 (2.61%) SAP
10 23 (2.22%) Apple
11 19 (1.84%) Veeam
12 18 (1.74%) HP
13 13 (1.26%) Sage
14 12 (1.16%) FNZ
14 12 (1.16%) Google
14 12 (1.16%) Meraki
14 12 (1.16%) Palo Alto
14 12 (1.16%) WatchGuard
15 10 (0.97%) Bloomberg