Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,500 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 209 223 219
Rank change year-on-year +14 -4 -4
Permanent jobs requiring a Support Analyst 791 771 1,317
As % of all permanent jobs advertised in the UK excluding London 1.21% 1.60% 1.68%
As % of the Job Titles category 1.28% 1.79% 1.77%
Number of salaries quoted 543 572 1,111
10th Percentile £23,250 £22,750 £21,750
25th Percentile £26,250 £25,500 £25,000
Median annual salary (50th Percentile) £32,500 £31,000 £30,000
Median % change year-on-year +4.84% +3.33% +7.14%
75th Percentile £38,750 £38,750 £37,500
90th Percentile £47,500 £47,500 £43,750
UK median annual salary £35,000 £35,000 £32,909
% change year-on-year - +6.36% +1.26%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 61,941 43,162 74,370
% of permanent jobs with a recognized job title 94.90% 89.65% 94.97%
Number of salaries quoted 41,460 27,696 44,286
10th Percentile £28,000 £29,750 £29,000
25th Percentile £36,250 £38,750 £38,250
Median annual salary (50th Percentile) £50,000 £53,000 £52,000
Median % change year-on-year -5.66% +1.92% +9.47%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £78,750 £80,500 £81,250
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 26 July 2024.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +23 236 £32,500 +14.04% 30
North of England -12 161 £32,500 -4.41% 20
Midlands -18 125 £32,500 +1.56% 18
South West +40 114 £33,000 +11.86% 16
North West +1 102 £32,500 -7.14% 12
West Midlands -29 64 £35,000 +7.69% 13
East Midlands +4 61 £29,500 +11.32% 5
East of England -12 61 £30,000 +3.45% 7
Yorkshire +24 57 £32,500 -4.41% 7
Scotland -40 54 £31,250 -0.79% 11
Wales +4 39 £30,500 +20.91% 6
Northern Ireland +18 2 £31,500 -25.88% 8
North East -15 2 £31,250 -16.67% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 26 July 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 290 (36.66%) Microsoft
2 268 (33.88%) Windows
3 266 (33.63%) Social Skills
4 225 (28.45%) Microsoft 365
5 202 (25.54%) Customer Service
6 196 (24.78%) Active Directory
7 184 (23.26%) Problem-Solving
8 157 (19.85%) Microsoft Office
9 156 (19.72%) ITIL
10 144 (18.20%) Windows 10
11 131 (16.56%) SQL
12 121 (15.30%) SLA
13 116 (14.66%) Degree
14 104 (13.15%) Azure
15 103 (13.02%) Analytical Skills
16 94 (11.88%) Incident Management
17 86 (10.87%) Windows Server
18 78 (9.86%) Microsoft Exchange
19 76 (9.61%) ITSM
20 74 (9.36%) SharePoint
21 72 (9.10%) Security Cleared
22 67 (8.47%) Linux
23 65 (8.22%) Finance
24 59 (7.46%) WAN
25 58 (7.33%) VMware
26 57 (7.21%) Oracle
27 56 (7.08%) Microsoft Excel
27 56 (7.08%) Service Management
28 55 (6.95%) Service Delivery
29 54 (6.83%) LAN

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (9.86%) Microsoft Exchange
2 74 (9.36%) SharePoint
3 39 (4.93%) WebLogic
4 27 (3.41%) Oracle Service Bus
5 4 (0.51%) Confluence
6 3 (0.38%) Apache
6 3 (0.38%) GlassFish
6 3 (0.38%) JBoss
6 3 (0.38%) Skype for Business
6 3 (0.38%) Tomcat
7 2 (0.25%) WebSphere
8 1 (0.13%) CMS
8 1 (0.13%) IIS
8 1 (0.13%) WordPress
Applications
1 157 (19.85%) Microsoft Office
2 56 (7.08%) Microsoft Excel
3 29 (3.67%) MS Visio
4 4 (0.51%) Microsoft PowerPoint
5 1 (0.13%) Microsoft Project
5 1 (0.13%) Trello
Business Applications
1 29 (3.67%) Remedy ITSM
2 17 (2.15%) Dynamics CRM
3 14 (1.77%) Dynamics NAV
4 8 (1.01%) Dynamics GP
5 5 (0.63%) Maximo
5 5 (0.63%) SAP S/4HANA
6 3 (0.38%) Infor SunSystems
6 3 (0.38%) iTrent
7 2 (0.25%) Dynamics AX
7 2 (0.25%) NetSuite
7 2 (0.25%) Salesforce CRM
7 2 (0.25%) SAP HCM
7 2 (0.25%) SAP MM
8 1 (0.13%) Epicor Tropos
8 1 (0.13%) Infor M3
8 1 (0.13%) JDE OneWorld
8 1 (0.13%) JDE World
8 1 (0.13%) Magento
8 1 (0.13%) SAP SCM
Cloud Services
1 225 (28.45%) Microsoft 365
2 104 (13.15%) Azure
3 47 (5.94%) Entra ID
4 43 (5.44%) Dynamics 365
5 28 (3.54%) Power Platform
6 25 (3.16%) SaaS
7 19 (2.40%) AWS
8 11 (1.39%) PowerApps
9 7 (0.88%) WhatsApp
10 6 (0.76%) Google Workspace
10 6 (0.76%) Power Automate
11 5 (0.63%) GCP
11 5 (0.63%) Google Sheets
12 4 (0.51%) OneDrive
13 2 (0.25%) Azure Cosmos DB
13 2 (0.25%) Azure Data Factory
13 2 (0.25%) Azure Monitor
13 2 (0.25%) Azure Stack
13 2 (0.25%) Mimecast
14 1 (0.13%) Azure Sentinel
Communications & Networking
1 59 (7.46%) WAN
2 54 (6.83%) LAN
3 49 (6.19%) Firewall
4 47 (5.94%) DHCP
4 47 (5.94%) DNS
5 28 (3.54%) WLAN
6 24 (3.03%) Wireless
7 18 (2.28%) Internet
7 18 (2.28%) TCP/IP
8 15 (1.90%) Wi-Fi
9 14 (1.77%) VPN
10 11 (1.39%) Remote Desktop
11 9 (1.14%) VoIP
12 8 (1.01%) Network Security
12 8 (1.01%) VLAN
13 6 (0.76%) Softphone
14 4 (0.51%) ADSL
14 4 (0.51%) SD-WAN
15 3 (0.38%) Broadband
15 3 (0.38%) VSAT
Database & Business Intelligence
1 42 (5.31%) SQL Server
2 33 (4.17%) Oracle Database
3 27 (3.41%) Oracle Database 10g
3 27 (3.41%) Oracle Database 11g
3 27 (3.41%) VLDB
4 13 (1.64%) Power BI
5 12 (1.52%) Elasticsearch
6 7 (0.88%) SQL Server Reporting Services
7 6 (0.76%) MySQL
8 3 (0.38%) Amazon RDS
8 3 (0.38%) BusinessObjects
8 3 (0.38%) Crystal Reports
8 3 (0.38%) Oracle Database 12c
8 3 (0.38%) Oracle Reports
8 3 (0.38%) SAP HANA
8 3 (0.38%) SQL Server Integration Services
9 2 (0.25%) NoSQL
9 2 (0.25%) RDBMS
9 2 (0.25%) Relational Database
10 1 (0.13%) DB2
Development Applications
1 7 (0.88%) JIRA
2 6 (0.76%) Eclipse
3 1 (0.13%) Visual LANSA
General
1 266 (33.63%) Social Skills
2 103 (13.02%) Analytical Skills
3 65 (8.22%) Finance
4 52 (6.57%) Manufacturing
5 29 (3.67%) Law
6 28 (3.54%) Legal
7 26 (3.29%) Retail
8 22 (2.78%) Public Sector
8 22 (2.78%) Telecoms
9 16 (2.02%) Marketing
10 14 (1.77%) Inclusion and Diversity
11 12 (1.52%) Police
12 10 (1.26%) French Language
13 8 (1.01%) Automotive
13 8 (1.01%) Documentation Skills
13 8 (1.01%) German Language
13 8 (1.01%) Organisational Skills
14 7 (0.88%) Military
14 7 (0.88%) Pharmaceutical
15 5 (0.63%) Banking
Libraries, Frameworks & Software Standards
1 12 (1.52%) J2EE
1 12 (1.52%) Java EE
1 12 (1.52%) Spring
2 7 (0.88%) HTML
3 6 (0.76%) .NET
4 4 (0.51%) LDAP
5 3 (0.38%) Middleware
5 3 (0.38%) OLE
5 3 (0.38%) SAML
6 2 (0.25%) EDI
6 2 (0.25%) JSON
6 2 (0.25%) XML
7 1 (0.13%) .NET Framework
7 1 (0.13%) CSS
7 1 (0.13%) MAPI
7 1 (0.13%) Oracle Fusion
7 1 (0.13%) RESTful
7 1 (0.13%) SailPoint
7 1 (0.13%) Software Packaging
7 1 (0.13%) Vue
Miscellaneous
1 25 (3.16%) Driving Licence
2 21 (2.65%) Self-Motivation
3 16 (2.02%) Enterprise Software
4 12 (1.52%) Smartphone
5 7 (0.88%) Management Information System
5 7 (0.88%) Mobile App
6 5 (0.63%) Analytical Mindset
6 5 (0.63%) Onboarding
6 5 (0.63%) Product Ownership
6 5 (0.63%) Video Conferencing
7 4 (0.51%) Life Science
7 4 (0.51%) Virtual Team
8 3 (0.38%) EPoS
8 3 (0.38%) FMCG
9 2 (0.25%) CCTV
9 2 (0.25%) Foreign Exchange (FX)
9 2 (0.25%) Greenfield Project
9 2 (0.25%) Media Streaming
9 2 (0.25%) Replication
9 2 (0.25%) Robotics
Operating Systems
1 268 (33.88%) Windows
2 144 (18.20%) Windows 10
3 86 (10.87%) Windows Server
4 67 (8.47%) Linux
5 53 (6.70%) Unix
6 30 (3.79%) Solaris
7 27 (3.41%) Apple iOS
8 25 (3.16%) Android
9 18 (2.28%) Windows 7
10 15 (1.90%) Windows Server 2019
11 13 (1.64%) Windows Server 2016
12 8 (1.01%) Mac OS
13 7 (0.88%) Mac OS X
14 5 (0.63%) Windows Server 2012
15 3 (0.38%) AIX
16 2 (0.25%) Windows Server 2008
17 1 (0.13%) Windows Mobile
Processes & Methodologies
1 202 (25.54%) Customer Service
2 184 (23.26%) Problem-Solving
3 156 (19.72%) ITIL
4 94 (11.88%) Incident Management
5 76 (9.61%) ITSM
6 56 (7.08%) Service Management
7 55 (6.95%) Service Delivery
8 51 (6.45%) ERP
9 50 (6.32%) Change Management
10 45 (5.69%) Actionable Insight
11 42 (5.31%) CRM
12 40 (5.06%) Continuous Improvement
13 39 (4.93%) Problem Management
14 34 (4.30%) Release Management
15 32 (4.05%) Business Intelligence
15 32 (4.05%) Performance Monitoring
15 32 (4.05%) Performance Tuning
16 27 (3.41%) Artificial Intelligence
16 27 (3.41%) Capacity Planning
17 26 (3.29%) Agile
Programming Languages
1 131 (16.56%) SQL
2 29 (3.67%) PL/SQL
3 23 (2.91%) Java
4 19 (2.40%) T-SQL
5 12 (1.52%) Shell Script
6 11 (1.39%) C#
7 8 (1.01%) PowerShell
8 6 (0.76%) JavaScript
9 5 (0.63%) PHP
10 4 (0.51%) Bash
10 4 (0.51%) Python
11 3 (0.38%) VBA
12 2 (0.25%) C
12 2 (0.25%) COBOL
13 1 (0.13%) C++
13 1 (0.13%) MATLAB
13 1 (0.13%) R
13 1 (0.13%) VB
13 1 (0.13%) VB.NET
Qualifications
1 116 (14.66%) Degree
2 72 (9.10%) Security Cleared
3 50 (6.32%) SC Cleared
4 20 (2.53%) Microsoft Certification
5 15 (1.90%) Computer Science Degree
6 13 (1.64%) A+ Certification
7 10 (1.26%) ITIL Certification
8 7 (0.88%) DBS Check
8 7 (0.88%) ITIL Foundation Certificate
9 6 (0.76%) MCITP
10 5 (0.63%) CISM
10 5 (0.63%) CISSP
10 5 (0.63%) GCIA
10 5 (0.63%) GCIH
10 5 (0.63%) GREM
10 5 (0.63%) MCP
10 5 (0.63%) MCSE
10 5 (0.63%) PhD
11 4 (0.51%) CCNA
11 4 (0.51%) Cisco Certification
Quality Assurance & Compliance
1 121 (15.30%) SLA
2 7 (0.88%) ISO/IEC 27001
3 6 (0.76%) PMO
4 4 (0.51%) Cyber Essentials
4 4 (0.51%) Sarbanes-Oxley
5 3 (0.38%) Data Quality
5 3 (0.38%) Disclosure Scotland
6 2 (0.25%) ISO 9001
6 2 (0.25%) PCI DSS
6 2 (0.25%) QA
7 1 (0.13%) Accessibility
7 1 (0.13%) GDPR
System Software
1 196 (24.78%) Active Directory
2 36 (4.55%) VMware Infrastructure
3 27 (3.41%) Oracle RAC
4 20 (2.53%) Hyper-V
5 5 (0.63%) Virtual Desktop
5 5 (0.63%) XenApp
5 5 (0.63%) XenDesktop
6 4 (0.51%) VMware ESXi
6 4 (0.51%) VMware Workstation
7 3 (0.38%) Microsoft Virtual Server
7 3 (0.38%) Virtual Servers
7 3 (0.38%) vSphere
8 1 (0.13%) Firmware
8 1 (0.13%) Terminal Services
Systems Management
1 46 (5.82%) Microsoft Intune
2 41 (5.18%) SCCM
3 27 (3.41%) Data Guard
3 27 (3.41%) Oracle RMAN
4 15 (1.90%) Single Sign-On
5 12 (1.52%) OpenSSO
6 4 (0.51%) WSUS
7 3 (0.38%) Jamf Pro
7 3 (0.38%) Oracle Statspack
7 3 (0.38%) Systems Management Server (SMS)
8 2 (0.25%) FortiGate
8 2 (0.25%) Progress Chef
9 1 (0.13%) ZENworks
Vendors
1 290 (36.66%) Microsoft
2 58 (7.33%) VMware
3 57 (7.21%) Oracle
4 44 (5.56%) Remedy
5 36 (4.55%) Cisco
6 28 (3.54%) ServiceNow
7 27 (3.41%) Sun
8 24 (3.03%) Citrix
9 20 (2.53%) SAP
10 15 (1.90%) Apple
10 15 (1.90%) Dell
11 12 (1.52%) Google
12 11 (1.39%) WatchGuard
13 10 (1.26%) HP
14 7 (0.88%) Sage
14 7 (0.88%) SolarWinds
15 6 (0.76%) Guidewire
15 6 (0.76%) Veeam
16 5 (0.63%) Bloomberg
17 4 (0.51%) Symantec