Support Analyst Contracts in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst daily rate in the UK excluding London is £263, according to job vacancies posted in the 6 months leading up to 30 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 181 223 199
Rank change year-on-year +42 -24 -3
Contract jobs requiring a Support Analyst 166 171 279
As % of all contract jobs advertised in the UK excluding London 1.28% 0.83% 1.22%
As % of the Job Titles category 1.40% 0.89% 1.30%
Number of daily rates quoted 81 130 199
10th Percentile £163 £145 £132
25th Percentile £186 £163 £153
Median daily rate (50th Percentile) £263 £200 £200
Median % change year-on-year +31.25% - -
75th Percentile £325 £245 £271
90th Percentile £410 £345 £350
UK median daily rate £275 £225 £271
% change year-on-year +22.22% -16.82% +8.20%
Number of hourly rates quoted 40 18 25
10th Percentile £17.44 £10.95 £13.38
25th Percentile £21.24 £14.56 £15.00
Median hourly rate £22.14 £19.89 £21.22
Median % change year-on-year +11.34% -6.29% +21.26%
75th Percentile £28.50 £23.38 £27.50
90th Percentile £33.75 £23.75 £31.10
UK median hourly rate £22.14 £21.00 £22.57
% change year-on-year +5.43% -6.94% +28.94%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 11,849 19,126 21,496
% of contract IT jobs with a recognized job title 91.69% 92.40% 94.28%
Number of daily rates quoted 7,534 11,597 14,946
10th Percentile £213 £213 £225
25th Percentile £363 £363 £394
Median daily rate (50th Percentile) £475 £488 £500
Median % change year-on-year -2.56% -2.50% +5.26%
75th Percentile £575 £594 £600
90th Percentile £650 £688 £688
UK median daily rate £504 £525 £540
% change year-on-year -4.05% -2.78% +2.86%
Number of hourly rates quoted 845 2,384 1,087
10th Percentile £13.76 £12.50 £13.41
25th Percentile £16.95 £15.75 £18.02
Median hourly rate £25.30 £40.00 £43.00
Median % change year-on-year -36.75% -6.98% +115.00%
75th Percentile £62.24 £62.50 £65.00
90th Percentile £75.00 £74.00 £75.00
UK median hourly rate £28.00 £37.50 £45.00
% change year-on-year -25.33% -16.67% +87.50%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Support Analyst in the UK excluding London.

Daily rate trend for Support Analyst in the UK excluding London

Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 30 May 2025.

Daily rate histogram for Support Analyst in the UK excluding London

Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Support Analyst in the UK excluding London.

Hourly rate trend for Support Analyst in the UK excluding London

Support Analyst
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Support Analyst in the UK excluding London over the 6 months to 30 May 2025.

Hourly rate histogram for Support Analyst in the UK excluding London

Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +33 53 £210 +5.00% 115
South West +49 30 £339 +50.56% 81
South East +55 29 £263 +55.56% 193
Midlands +14 29 £256 +38.51% 88
North West +20 26 £210 +4.35% 60
Yorkshire +32 25 £190 - 44
West Midlands +10 24 £263 +41.89% 50
Scotland -13 11 £390 +122.86% 18
East of England +24 9 £180 -44.62% 62
East Midlands +13 5 £213 +1.19% 33
Northern Ireland - 5 £160 - 4
Wales +2 3 £300 +57.89% 21
North East -2 2 £275 +44.74% 14
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 30 May 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Analyst in the job title.

1 67 (40.36%) Microsoft
2 53 (31.93%) Active Directory
3 51 (30.72%) Problem-Solving
4 46 (27.71%) Social Skills
5 41 (24.70%) ITIL
6 39 (23.49%) Windows
7 37 (22.29%) Customer Service
8 28 (16.87%) Microsoft 365
9 27 (16.27%) ServiceNow
10 25 (15.06%) Service Management
11 23 (13.86%) Finance
12 22 (13.25%) WebEx
13 21 (12.65%) SQL
14 19 (11.45%) Management Information System
15 18 (10.84%) ITSM
15 18 (10.84%) SLA
16 17 (10.24%) Citrix
16 17 (10.24%) Mobile Device Management
16 17 (10.24%) Public Sector
17 16 (9.64%) Degree
18 15 (9.04%) Sage
18 15 (9.04%) Microsoft Office
19 14 (8.43%) Security Cleared
19 14 (8.43%) Analytical Skills
19 14 (8.43%) Windows 10
20 13 (7.83%) Data Protection
21 12 (7.23%) Microsoft Certification
21 12 (7.23%) Inclusion and Diversity
22 11 (6.63%) Linux
22 11 (6.63%) Logistics

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.02%) Microsoft Exchange
2 7 (4.22%) Mattermost
2 7 (4.22%) Skype for Business
3 6 (3.61%) SharePoint
4 2 (1.20%) IIS
5 1 (0.60%) Appian
Applications
1 15 (9.04%) Microsoft Office
2 5 (3.01%) Microsoft Excel
3 1 (0.60%) Microsoft PowerPoint
Business Applications
1 3 (1.81%) Oracle Cash Management
1 3 (1.81%) Oracle ERP
1 3 (1.81%) Oracle Payables
1 3 (1.81%) Oracle Receivables
2 1 (0.60%) NEC Housing
2 1 (0.60%) Oracle EBS
Cloud Services
1 28 (16.87%) Microsoft 365
2 10 (6.02%) Azure
3 7 (4.22%) Entra ID
4 4 (2.41%) Google Workspace
5 3 (1.81%) OCI
6 2 (1.20%) OneDrive
7 1 (0.60%) AWS
7 1 (0.60%) Dynamics 365
7 1 (0.60%) Power Platform
7 1 (0.60%) Yammer
Communications & Networking
1 22 (13.25%) WebEx
2 8 (4.82%) Skype
2 8 (4.82%) Softphone
2 8 (4.82%) Unified Communications
3 7 (4.22%) TCP/IP
4 6 (3.61%) DHCP
4 6 (3.61%) DNS
5 3 (1.81%) LAN
5 3 (1.81%) VLAN
5 3 (1.81%) WAN
5 3 (1.81%) Wireless
6 2 (1.20%) Firewall
6 2 (1.20%) Remote Desktop
6 2 (1.20%) Wi-Fi
7 1 (0.60%) Cisco IOS
7 1 (0.60%) Intrusion Detection
7 1 (0.60%) IP Telephony
7 1 (0.60%) NAS
7 1 (0.60%) SD-WAN
7 1 (0.60%) VPN
Database & Business Intelligence
1 3 (1.81%) SQL Server
2 2 (1.20%) Elasticsearch
2 2 (1.20%) MongoDB
2 2 (1.20%) NoSQL
2 2 (1.20%) Oracle Reports
2 2 (1.20%) Tableau
3 1 (0.60%) Power BI
Development Applications
1 3 (1.81%) JIRA
General
1 46 (27.71%) Social Skills
2 23 (13.86%) Finance
3 17 (10.24%) Public Sector
4 14 (8.43%) Analytical Skills
5 12 (7.23%) Inclusion and Diversity
6 8 (4.82%) Police
7 6 (3.61%) Banking
8 3 (1.81%) Investment Banking
8 3 (1.81%) Law
8 3 (1.81%) Manufacturing
9 2 (1.20%) Local Government
9 2 (1.20%) Mandarin Language
10 1 (0.60%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (4.22%) XMPP
2 3 (1.81%) Oracle Fusion
3 2 (1.20%) .NET
3 2 (1.20%) HTML
3 2 (1.20%) Middleware
3 2 (1.20%) Web Services
Miscellaneous
1 19 (11.45%) Management Information System
2 10 (6.02%) Driving Licence
3 5 (3.01%) iPad
3 5 (3.01%) iPhone
4 3 (1.81%) Blackberry
4 3 (1.81%) Data Protection Act
5 2 (1.20%) Distributed Systems
6 1 (0.60%) CMDB
6 1 (0.60%) Data Centre
6 1 (0.60%) Legacy Systems
6 1 (0.60%) NHS
6 1 (0.60%) Onboarding
6 1 (0.60%) Self-Motivation
6 1 (0.60%) Social Media
6 1 (0.60%) Virtual Team
Operating Systems
1 39 (23.49%) Windows
2 14 (8.43%) Windows 10
3 11 (6.63%) Linux
4 6 (3.61%) Android
4 6 (3.61%) Apple iOS
5 4 (2.41%) Mac OS
6 3 (1.81%) Windows Server
Processes & Methodologies
1 51 (30.72%) Problem-Solving
2 41 (24.70%) ITIL
3 37 (22.29%) Customer Service
4 25 (15.06%) Service Management
5 18 (10.84%) ITSM
6 17 (10.24%) Mobile Device Management
7 13 (7.83%) Data Protection
8 11 (6.63%) Logistics
9 10 (6.02%) Stakeholder Management
10 9 (5.42%) Decision-Making
10 9 (5.42%) Incident Management
10 9 (5.42%) Problem Management
10 9 (5.42%) Process Improvement
11 8 (4.82%) Information Security
11 8 (4.82%) Performance Measurement
11 8 (4.82%) Service Delivery
11 8 (4.82%) Workflow
12 7 (4.22%) B2B
12 7 (4.22%) Computer Science
12 7 (4.22%) ERP
Programming Languages
1 21 (12.65%) SQL
2 10 (6.02%) PowerShell
2 10 (6.02%) Uniface
3 2 (1.20%) C#
3 2 (1.20%) JavaScript
3 2 (1.20%) ProC
4 1 (0.60%) Python
Qualifications
1 16 (9.64%) Degree
2 14 (8.43%) Security Cleared
3 12 (7.23%) Microsoft Certification
4 10 (6.02%) ITIL Certification
5 9 (5.42%) SC Cleared
6 6 (3.61%) A+ Certification
6 6 (3.61%) MCP
7 3 (1.81%) Computer Science Degree
7 3 (1.81%) DBS Check
7 3 (1.81%) DV Cleared
8 2 (1.20%) Tableau Certification
9 1 (0.60%) BPSS Clearance
9 1 (0.60%) CCNA
9 1 (0.60%) CCNP
9 1 (0.60%) Cisco Certification
9 1 (0.60%) ECDL
9 1 (0.60%) HNC
Quality Assurance & Compliance
1 18 (10.84%) SLA
2 9 (5.42%) GDPR
3 5 (3.01%) Data Quality
4 4 (2.41%) Accessibility
5 1 (0.60%) PCI DSS
5 1 (0.60%) PMO
System Software
1 53 (31.93%) Active Directory
2 3 (1.81%) BitLocker
3 2 (1.20%) Firmware
4 1 (0.60%) Hyper-V
4 1 (0.60%) VMware Infrastructure
4 1 (0.60%) vSphere
4 1 (0.60%) XenApp
Systems Management
1 9 (5.42%) SCCM
2 7 (4.22%) Microsoft Intune
2 7 (4.22%) SCOM
3 3 (1.81%) AirWatch
4 2 (1.20%) Grafana
4 2 (1.20%) Kubernetes
5 1 (0.60%) RSA Archer
Vendors
1 67 (40.36%) Microsoft
2 27 (16.27%) ServiceNow
3 17 (10.24%) Citrix
4 15 (9.04%) Sage
5 10 (6.02%) Cisco
6 9 (5.42%) Motorola
7 8 (4.82%) Apple
8 7 (4.22%) Red Hat
8 7 (4.22%) Splunk
9 6 (3.61%) Oracle
10 5 (3.01%) Liquidlogic
10 5 (3.01%) MobileIron
11 4 (2.41%) Google
11 4 (2.41%) HP
11 4 (2.41%) Nexthink
11 4 (2.41%) VMware
12 2 (1.20%) McAfee
12 2 (1.20%) NEC
13 1 (0.60%) Remedy
13 1 (0.60%) Salesforce