1st Line Support Engineer Jobs

First Line Support Engineer
UK

The median First Line Support Engineer salary in the UK is £23,500 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 648 967 923
Rank change year-on-year +319 -44 -235
Permanent jobs requiring a 1st Line Support Engineer 81 111 147
As % of all permanent jobs advertised in the UK 0.16% 0.091% 0.12%
As % of the Job Titles category 0.16% 0.095% 0.12%
Number of salaries quoted 75 108 140
10th Percentile £21,250 £22,000 £19,125
25th Percentile £21,750 £22,750 £19,938
Median annual salary (50th Percentile) £23,500 £25,750 £22,500
Median % change year-on-year -8.74% +14.44% +4.65%
75th Percentile £25,625 £28,000 £25,000
90th Percentile £29,050 £32,525 £29,525
UK excluding London median annual salary £23,500 £25,500 £21,500
% change year-on-year -7.84% +18.60% +3.61%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Support Engineer over the 6 months to 9 December 2023.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +315 72 £23,500 -9.62% 46
UK excluding London +210 62 £23,500 -7.84% 45
Work from Home +267 45 £23,500 -2.08% 12
South East +166 24 £24,500 +4.26% 19
South West +76 23 £23,500 -9.62% 4
London +266 16 £25,000 -18.03% 5
East of England +122 5 £22,500 - 6
Scotland +32 5 £25,000 +28.21% 1
Northern Ireland +43 3 £35,000 +34.62% 1
Midlands +118 2 £24,250 -4.90% 2
West Midlands +123 1 £21,000 -19.23%

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 54 (66.67%) Microsoft 365
2 45 (55.56%) Active Directory
3 39 (48.15%) Windows
4 35 (43.21%) Customer Service
5 24 (29.63%) Microsoft
6 23 (28.40%) Microsoft Office
7 22 (27.16%) Social Skills
8 21 (25.93%) Windows 10
9 18 (22.22%) Driving Licence
10 16 (19.75%) Microsoft Certification
11 15 (18.52%) MCITP
12 14 (17.28%) Windows Server
13 13 (16.05%) DBS Check
13 13 (16.05%) BPSS Clearance
13 13 (16.05%) SLA
13 13 (16.05%) TCP/IP
14 12 (14.81%) Problem-Solving
15 11 (13.58%) LAN
15 11 (13.58%) WAN
15 11 (13.58%) Service Delivery
15 11 (13.58%) VMware
16 10 (12.35%) Wireless
16 10 (12.35%) DHCP
17 9 (11.11%) Telecoms
17 9 (11.11%) Remote Desktop
18 8 (9.88%) Mimecast
18 8 (9.88%) ConnectWise
18 8 (9.88%) N-able
18 8 (9.88%) Cisco
18 8 (9.88%) Sophos

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.17%) MS Exchange
1 5 (6.17%) SharePoint
2 3 (3.70%) Exchange Server 2010
2 3 (3.70%) Exchange Server 2013
Applications
1 23 (28.40%) Microsoft Office
Business Applications
1 1 (1.23%) SAP Business One
Cloud Services
1 54 (66.67%) Microsoft 365
2 8 (9.88%) Mimecast
3 6 (7.41%) Azure
4 3 (3.70%) OneDrive
5 2 (2.47%) Entra ID
5 2 (2.47%) Google Workspace
6 1 (1.23%) Nutanix
6 1 (1.23%) WhatsApp
Communications & Networking
1 13 (16.05%) TCP/IP
2 11 (13.58%) LAN
2 11 (13.58%) WAN
3 10 (12.35%) DHCP
3 10 (12.35%) Wireless
4 9 (11.11%) Remote Desktop
5 8 (9.88%) VLAN
6 7 (8.64%) ADSL
6 7 (8.64%) Broadband
7 2 (2.47%) DNS
7 2 (2.47%) Wi-Fi
8 1 (1.23%) Firewall
8 1 (1.23%) Internet
8 1 (1.23%) IPsec
8 1 (1.23%) VPN
General
1 22 (27.16%) Social Skills
2 9 (11.11%) Telecoms
3 6 (7.41%) Finance
4 4 (4.94%) Analytical Skills
4 4 (4.94%) Organisational Skills
4 4 (4.94%) Public Sector
5 3 (3.70%) Manufacturing
6 2 (2.47%) Electronics
6 2 (2.47%) Marketing
6 2 (2.47%) Retail
7 1 (1.23%) Financial Institution
7 1 (1.23%) Legal
Miscellaneous
1 18 (22.22%) Driving Licence
2 4 (4.94%) Smart Meter
3 3 (3.70%) Management Information System
4 1 (1.23%) Client/Server
4 1 (1.23%) EPoS
4 1 (1.23%) Life Science
Operating Systems
1 39 (48.15%) Windows
2 21 (25.93%) Windows 10
3 14 (17.28%) Windows Server
4 8 (9.88%) Windows 8
5 4 (4.94%) Windows Server 2012
6 3 (3.70%) Windows Server 2008
6 3 (3.70%) Windows Server 2016
6 3 (3.70%) Windows Server 2019
7 1 (1.23%) Android
7 1 (1.23%) Apple iOS
7 1 (1.23%) Mac OS
7 1 (1.23%) Windows 7
Processes & Methodologies
1 35 (43.21%) Customer Service
2 12 (14.81%) Problem-Solving
3 11 (13.58%) Service Delivery
4 5 (6.17%) Incident Management
5 4 (4.94%) ITIL
5 4 (4.94%) Time Management
6 3 (3.70%) Change Control
6 3 (3.70%) Change Management
6 3 (3.70%) Customer Requirements
6 3 (3.70%) Requirements Gathering
7 2 (2.47%) Business Intelligence
7 2 (2.47%) Chat Support
7 2 (2.47%) Coaching
7 2 (2.47%) Customer Experience
7 2 (2.47%) Digital Marketing
7 2 (2.47%) Mentoring
7 2 (2.47%) Migration
7 2 (2.47%) Programme Management
8 1 (1.23%) Data Protection
8 1 (1.23%) ERP
Programming Languages
1 1 (1.23%) PowerShell
Qualifications
1 16 (19.75%) Microsoft Certification
2 15 (18.52%) MCITP
3 13 (16.05%) BPSS Clearance
3 13 (16.05%) DBS Check
4 7 (8.64%) CCNA
4 7 (8.64%) Cisco Certification
4 7 (8.64%) Network+ Certification
5 3 (3.70%) Degree
5 3 (3.70%) Security Cleared
6 1 (1.23%) A+ Certification
Quality Assurance & Compliance
1 13 (16.05%) SLA
2 3 (3.70%) ISO/IEC 20000
System Software
1 45 (55.56%) Active Directory
2 8 (9.88%) VMware Infrastructure
3 2 (2.47%) Virtual Machines
4 1 (1.23%) Hyper-V
Systems Management
1 5 (6.17%) Microsoft Intune
1 5 (6.17%) SCCM
Vendors
1 24 (29.63%) Microsoft
2 11 (13.58%) VMware
3 8 (9.88%) Cisco
3 8 (9.88%) ConnectWise
3 8 (9.88%) N-able
3 8 (9.88%) SolarWinds
3 8 (9.88%) Sophos
4 3 (3.70%) Citrix
4 3 (3.70%) Google
4 3 (3.70%) SAP
5 2 (2.47%) Adobe
5 2 (2.47%) Apple
5 2 (2.47%) Veeam
6 1 (1.23%) Avaya
6 1 (1.23%) Fortinet
6 1 (1.23%) Ubiquiti