Period
to 16 September 2019

The median annual salary for a 1st Line Support Engineer was £23,000 in advertised job vacancies during the 6 months to 16 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 916 897 969
Rank change year-on-year -19 +72 +19
Permanent jobs requiring a 1st Line Support Engineer 174 273 253
As % of all permanent IT jobs advertised in the UK 0.12% 0.16% 0.14%
As % of the Job Titles category 0.13% 0.17% 0.15%
Number of salaries quoted 161 256 236
UK median annual salary £23,000 £22,500 £22,000
Median salary % change year-on-year +2.22% +2.27% -
10th Percentile £19,000 £18,500 £17,750
90th Percentile £28,750 £26,375 £28,000
UK excluding London median annual salary £22,500 £22,000 £20,750
% change year-on-year +2.27% +6.02% -5.68%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 134,943 159,181 169,365
% of permanent IT jobs with a recognized job title 95.79% 96.06% 96.02%
Number of salaries quoted 107,467 128,207 135,717
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 16 September 2019.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 168 £23,000 +2.22% 61
UK excluding London -22 103 £22,500 +2.27% 55
London +82 66 £24,500 +2.08% 10
South East 0 49 £23,000 +2.22% 25
North of England -5 26 £22,500 +18.42% 5
Midlands +12 17 £21,500 -2.27% 7
North West -1 15 £22,500 +18.42% 3
West Midlands +30 14 £21,500 -4.44% 2
Yorkshire 0 11 £22,500 +4.52% 2
South West -4 7 £21,000 - 6
East of England +71 3 £22,000 -2.22% 8
East Midlands +18 3 £19,500 -11.36% 5
Wales - 1 - - 2

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 September 2019, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 121 (69.54%) Windows
2 86 (49.43%) Active Directory
3 73 (41.95%) Office 365
4 69 (39.66%) Microsoft
5 49 (28.16%) Microsoft Office
6 47 (27.01%) Windows 10
7 42 (24.14%) Windows 7
8 32 (18.39%) Windows Server
9 31 (17.82%) Problem-Solving
10 27 (15.52%) ITIL
11 24 (13.79%) WAN
11 24 (13.79%) Cisco
12 21 (12.07%) VoIP
12 21 (12.07%) LAN
12 21 (12.07%) Asset Management
13 19 (10.92%) Finance
14 18 (10.34%) Citrix
15 17 (9.77%) MCP
16 15 (8.62%) MS Exchange
16 15 (8.62%) TCP/IP
16 15 (8.62%) Azure
17 14 (8.05%) Service Management
18 13 (7.47%) VMware
18 13 (7.47%) Telecoms
18 13 (7.47%) Mac OS X
19 12 (6.90%) Wireless
20 11 (6.32%) SLA
20 11 (6.32%) VPN
21 10 (5.75%) DNS
21 10 (5.75%) Linux

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.62%) MS Exchange
2 4 (2.30%) SharePoint
2 4 (2.30%) Skype for Business
3 2 (1.15%) Exchange Server 2010
4 1 (0.57%) Exchange Server 2013
4 1 (0.57%) IIS
Applications
1 49 (28.16%) Microsoft Office
2 7 (4.02%) Microsoft Excel
2 7 (4.02%) Microsoft PowerPoint
3 2 (1.15%) MS Visio
Business Applications
1 1 (0.57%) Cognos TM1
Cloud Services
1 73 (41.95%) Office 365
2 15 (8.62%) Azure
3 7 (4.02%) G Suite
4 1 (0.57%) Amazon S3
4 1 (0.57%) AWS
4 1 (0.57%) Cloud Computing
4 1 (0.57%) Dropbox
4 1 (0.57%) Google Docs
4 1 (0.57%) Mimecast
4 1 (0.57%) OneDrive
4 1 (0.57%) SaaS
Communications & Networking
1 24 (13.79%) WAN
2 21 (12.07%) LAN
2 21 (12.07%) VoIP
3 15 (8.62%) TCP/IP
4 12 (6.90%) Wireless
5 11 (6.32%) VPN
6 10 (5.75%) DNS
6 10 (5.75%) Firewall
7 7 (4.02%) Broadband
7 7 (4.02%) DHCP
8 6 (3.45%) Internet
9 4 (2.30%) BGP
9 4 (2.30%) MPLS
9 4 (2.30%) Network Security
9 4 (2.30%) Skype
10 3 (1.72%) DSL
10 3 (1.72%) RSVP
10 3 (1.72%) Unified Communications
10 3 (1.72%) VLAN
11 2 (1.15%) Remote Desktop
Database & Business Intelligence
1 4 (2.30%) SQL Server
2 1 (0.57%) MS Access
2 1 (0.57%) MySQL
Development Applications
1 6 (3.45%) JIRA
General
1 19 (10.92%) Finance
2 13 (7.47%) Telecoms
3 8 (4.60%) Retail
4 6 (3.45%) Banking
4 6 (3.45%) German Language
4 6 (3.45%) Law
4 6 (3.45%) Public Sector
5 5 (2.87%) Italian Language
5 5 (2.87%) Marketing
6 4 (2.30%) Advertising
6 4 (2.30%) Electronics
6 4 (2.30%) Legal
6 4 (2.30%) Manufacturing
7 1 (0.57%) French Language
Libraries, Frameworks & Software Standards
1 3 (1.72%) HTML
2 1 (0.57%) Web Services
2 1 (0.57%) X-Windows
Miscellaneous
1 6 (3.45%) Video Conferencing
2 5 (2.87%) Data Centre
2 5 (2.87%) Self-Motivation
3 4 (2.30%) iPhone
4 3 (1.72%) Fat Client
4 3 (1.72%) Hedge funds
4 3 (1.72%) Management Information System
4 3 (1.72%) Thin Client
5 2 (1.15%) Analytical Skills
5 2 (1.15%) Driving Licence
6 1 (0.57%) Anti-Piracy
6 1 (0.57%) Enterprise Software
6 1 (0.57%) iPad
Operating Systems
1 121 (69.54%) Windows
2 47 (27.01%) Windows 10
3 42 (24.14%) Windows 7
4 32 (18.39%) Windows Server
5 13 (7.47%) Mac OS X
6 10 (5.75%) Linux
6 10 (5.75%) Windows Server 2012
7 8 (4.60%) Windows Server 2008
8 4 (2.30%) Mac OS
8 4 (2.30%) Unix
8 4 (2.30%) Windows 8
9 3 (1.72%) Windows XP
10 2 (1.15%) Android
10 2 (1.15%) Windows Vista
11 1 (0.57%) Apple iOS
11 1 (0.57%) Ubuntu
Processes & Methodologies
1 31 (17.82%) Problem-Solving
2 27 (15.52%) ITIL
3 21 (12.07%) Asset Management
4 14 (8.05%) Service Management
5 9 (5.17%) ITSM
6 8 (4.60%) Stakeholder Management
7 7 (4.02%) Continuous Improvement
7 7 (4.02%) Time Management
8 6 (3.45%) Biometrics
9 5 (2.87%) Computer Science
9 5 (2.87%) Project Management
10 4 (2.30%) Business Intelligence
10 4 (2.30%) Digital Marketing
10 4 (2.30%) Mathematics
10 4 (2.30%) Programme Management
10 4 (2.30%) Service Delivery
10 4 (2.30%) Ticket Management
11 3 (1.72%) Break/Fix
11 3 (1.72%) High Availability
11 3 (1.72%) Proactive Monitoring
Programming Languages
1 9 (5.17%) SQL
2 1 (0.57%) C
2 1 (0.57%) T-SQL
Qualifications
1 17 (9.77%) MCP
2 10 (5.75%) Cisco Certification
2 10 (5.75%) Degree
2 10 (5.75%) Microsoft Certification
3 8 (4.60%) CCNA
3 8 (4.60%) MCTS
4 7 (4.02%) CCENT
4 7 (4.02%) MCITP
4 7 (4.02%) Security Cleared
5 6 (3.45%) A+ Certification
5 6 (3.45%) DV Cleared
6 4 (2.30%) CCNP
6 4 (2.30%) JNCIS
6 4 (2.30%) SC Cleared
7 3 (1.72%) JNCIA
7 3 (1.72%) JNCIP
7 3 (1.72%) Network+ Certification
8 2 (1.15%) MCSA
9 1 (0.57%) CCDP
9 1 (0.57%) CCIE
Quality Assurance & Compliance
1 11 (6.32%) SLA
2 2 (1.15%) ISO 9001
3 1 (0.57%) PCI DSS
System Software
1 86 (49.43%) Active Directory
2 9 (5.17%) VMware Infrastructure
3 4 (2.30%) Hyper-V
4 3 (1.72%) VMware ESXi
5 2 (1.15%) Terminal Server
5 2 (1.15%) Virtual Desktop
6 1 (0.57%) BitLocker
6 1 (0.57%) XenDesktop
Systems Management
1 10 (5.75%) SCCM
2 3 (1.72%) SCOM
2 3 (1.72%) vCenter Server
3 1 (0.57%) Cisco CUCM
Vendors
1 69 (39.66%) Microsoft
2 24 (13.79%) Cisco
3 18 (10.34%) Citrix
4 13 (7.47%) VMware
5 5 (2.87%) ServiceNow
6 4 (2.30%) Apple
6 4 (2.30%) Ivanti
6 4 (2.30%) Polycom
6 4 (2.30%) SAP
6 4 (2.30%) Sophos
7 3 (1.72%) Juniper
7 3 (1.72%) Meraki
7 3 (1.72%) SolarWinds
7 3 (1.72%) ZyXEL
8 2 (1.15%) Google
8 2 (1.15%) iManage
8 2 (1.15%) Snow
9 1 (0.57%) Cognos
9 1 (0.57%) IBM
9 1 (0.57%) McAfee