Period
to 17 December 2018

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies during the 6 months to 17 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 915 939 1038
Rank change year-on-year +24 +99 +7
Permanent jobs requiring a 1st Line Support Engineer 229 279 195
As % of all permanent IT jobs advertised in the UK 0.14% 0.16% 0.11%
As % of the Job Titles category 0.15% 0.16% 0.11%
Number of salaries quoted 218 256 181
UK median annual salary £22,500 £21,500 £22,500
Median salary % change year-on-year +4.65% -4.44% -
10th Percentile £18,750 £17,000 £17,750
90th Percentile £26,500 £28,000 £31,500
UK excluding London median annual salary £22,000 £20,000 £22,500
% change year-on-year +10.00% -11.11% +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,666 171,146 177,519
% of permanent IT jobs with a recognized job title 95.84% 96.05% 96.59%
Number of salaries quoted 122,303 137,777 148,225
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 17 December 2018.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 222 £22,500 +4.65% 19
UK excluding London -13 162 £22,000 +10.00% 12
South East +33 86 £22,500 - 3
London +57 61 £24,000 -4.00% 7
North of England +6 35 £19,500 -2.50% 5
North West +11 27 £19,000 -2.56% 4
South West +12 15 £19,500 -2.50%
Midlands +6 14 £21,000 +5.00% 3
East of England +22 11 £22,500 +7.14% 1
West Midlands +28 7 £22,000 +22.22% 1
Yorkshire +23 7 £20,556 -6.56% 1
East Midlands +15 7 £21,000 +5.00% 2
North East +6 1 £21,500 +19.44%
Northern Ireland - 1 £23,500 -

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 December 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 177 (77.29%) Windows
2 127 (55.46%) Active Directory
3 101 (44.10%) Microsoft
4 71 (31.00%) Office 365
5 65 (28.38%) Microsoft Office
6 64 (27.95%) Windows Server
7 57 (24.89%) Windows 7
8 52 (22.71%) Windows Server 2012
9 40 (17.47%) MS Exchange
10 39 (17.03%) Windows Server 2008
11 37 (16.16%) Windows 10
12 32 (13.97%) ITIL
12 32 (13.97%) Exchange Server 2010
13 26 (11.35%) SLA
14 25 (10.92%) Problem-Solving
14 25 (10.92%) VMware
14 25 (10.92%) Apple
15 24 (10.48%) DNS
15 24 (10.48%) SQL
16 22 (9.61%) IBM
17 21 (9.17%) MySQL
18 20 (8.73%) Windows 8
19 19 (8.30%) TCP/IP
19 19 (8.30%) DHCP
19 19 (8.30%) Citrix
19 19 (8.30%) Microsoft Certification
20 18 (7.86%) Linux
20 18 (7.86%) Exchange Server 2013
21 15 (6.55%) Android
21 15 (6.55%) SCCM

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (17.47%) MS Exchange
2 32 (13.97%) Exchange Server 2010
3 18 (7.86%) Exchange Server 2013
4 12 (5.24%) Exchange Server 2007
4 12 (5.24%) Skype for Business
5 8 (3.49%) SharePoint
6 1 (0.44%) Blackberry Enterprise Server
6 1 (0.44%) Exchange Server 2003
6 1 (0.44%) IIS
Applications
1 65 (28.38%) Microsoft Office
2 7 (3.06%) Microsoft Excel
3 1 (0.44%) Adobe After Effects
3 1 (0.44%) Houdini
3 1 (0.44%) Maya
3 1 (0.44%) Microsoft PowerPoint
3 1 (0.44%) NUKE
3 1 (0.44%) Photoshop
Business Applications
1 2 (0.87%) Carpe Diem
2 1 (0.44%) Dynamics CRM
2 1 (0.44%) Dynamics GP
2 1 (0.44%) Dynamics NAV
Cloud Services
1 71 (31.00%) Office 365
2 11 (4.80%) Microsoft Azure
3 10 (4.37%) Amazon AWS
4 3 (1.31%) G Suite
5 1 (0.44%) IaaS
5 1 (0.44%) OneDrive
5 1 (0.44%) PaaS
Communications & Networking
1 24 (10.48%) DNS
2 19 (8.30%) DHCP
2 19 (8.30%) TCP/IP
3 12 (5.24%) Internet
4 9 (3.93%) VPN
5 8 (3.49%) Firewall
5 8 (3.49%) WAN
6 6 (2.62%) LAN
7 5 (2.18%) Wireless
8 4 (1.75%) WebEx
9 3 (1.31%) Wi-Fi
10 2 (0.87%) Remote Desktop
10 2 (0.87%) SAN
10 2 (0.87%) Skype
10 2 (0.87%) VLAN
10 2 (0.87%) VoIP
11 1 (0.44%) 4G
11 1 (0.44%) Ethernet
11 1 (0.44%) Intranet
11 1 (0.44%) SSH
Database & Business Intelligence
1 21 (9.17%) MySQL
2 9 (3.93%) PostgreSQL
3 4 (1.75%) SQL Server
Development Applications
1 1 (0.44%) JIRA
General
1 11 (4.80%) Retail
2 8 (3.49%) Finance
3 7 (3.06%) Telecoms
4 3 (1.31%) Legal
5 2 (0.87%) Back Office
6 1 (0.44%) Advertising
6 1 (0.44%) Banking
6 1 (0.44%) Manufacturing
6 1 (0.44%) Marketing
6 1 (0.44%) Multimedia
6 1 (0.44%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (3.93%) Web Services
2 2 (0.87%) LDAP
3 1 (0.44%) CSS
3 1 (0.44%) HTML
3 1 (0.44%) V-Ray
3 1 (0.44%) XML
Miscellaneous
1 12 (5.24%) Self-Motivation
2 8 (3.49%) Driving Licence
3 6 (2.62%) Management Information System
3 6 (2.62%) Virtual Team
4 3 (1.31%) Smartphone
5 2 (0.87%) Analytical Skills
5 2 (0.87%) EPoS
5 2 (0.87%) Fintech
5 2 (0.87%) Foreign Exchange (FX)
5 2 (0.87%) iPhone
5 2 (0.87%) User Experience
6 1 (0.44%) Blackberry
6 1 (0.44%) Data Centre
6 1 (0.44%) Data Protection Act
6 1 (0.44%) Digital Media
6 1 (0.44%) FMCG
6 1 (0.44%) Mobile App
6 1 (0.44%) New Media
6 1 (0.44%) Video Conferencing
Operating Systems
1 177 (77.29%) Windows
2 64 (27.95%) Windows Server
3 57 (24.89%) Windows 7
4 52 (22.71%) Windows Server 2012
5 39 (17.03%) Windows Server 2008
6 37 (16.16%) Windows 10
7 20 (8.73%) Windows 8
8 18 (7.86%) Linux
9 15 (6.55%) Android
9 15 (6.55%) Unix
10 13 (5.68%) Mac OS X
11 7 (3.06%) Apple iOS
11 7 (3.06%) Mac OS
Processes & Methodologies
1 32 (13.97%) ITIL
2 25 (10.92%) Problem-Solving
3 8 (3.49%) Incident Management
3 8 (3.49%) Tech Ops
4 7 (3.06%) CRM
4 7 (3.06%) Decision-Making
4 7 (3.06%) ERP
4 7 (3.06%) Service Management
5 6 (2.62%) Analytics
5 6 (2.62%) Presales
5 6 (2.62%) Service Desk Management
5 6 (2.62%) Strategic Thinking
6 5 (2.18%) B2B
6 5 (2.18%) Ticket Management
6 5 (2.18%) Time Management
7 4 (1.75%) Break/Fix
7 4 (1.75%) Service Delivery
8 3 (1.31%) Line Management
8 3 (1.31%) Problem Management
8 3 (1.31%) SEO
Programming Languages
1 24 (10.48%) SQL
2 9 (3.93%) PL/SQL
2 9 (3.93%) T-SQL
3 5 (2.18%) PowerShell
4 2 (0.87%) C
4 2 (0.87%) C#
4 2 (0.87%) VB
5 1 (0.44%) JavaScript
5 1 (0.44%) Python
Qualifications
1 19 (8.30%) Microsoft Certification
2 10 (4.37%) MCSE
3 9 (3.93%) CCNA
3 9 (3.93%) Cisco Certification
3 9 (3.93%) DBS Check
4 8 (3.49%) Security Cleared
5 7 (3.06%) Degree
6 6 (2.62%) MCITP
7 4 (1.75%) MCP
7 4 (1.75%) MCSA
8 3 (1.31%) A+ Certification
8 3 (1.31%) Network+ Certification
8 3 (1.31%) SC Cleared
9 2 (0.87%) ACTC
9 2 (0.87%) CCIE
10 1 (0.44%) CCNP
10 1 (0.44%) HNC
10 1 (0.44%) JNCIA
10 1 (0.44%) JNCIP
10 1 (0.44%) JNCIS
Quality Assurance & Compliance
1 26 (11.35%) SLA
2 2 (0.87%) Data Quality
2 2 (0.87%) GDPR
3 1 (0.44%) ISO/IEC 27001
System Software
1 127 (55.46%) Active Directory
2 12 (5.24%) XenApp
2 12 (5.24%) XenDesktop
3 11 (4.80%) Hyper-V
3 11 (4.80%) VMware Infrastructure
4 8 (3.49%) VMware ESXi
5 5 (2.18%) vSphere
6 2 (0.87%) Virtual Desktop
6 2 (0.87%) Virtual Servers
Systems Management
1 15 (6.55%) SCCM
2 1 (0.44%) Backup Exec
2 1 (0.44%) Iperf
2 1 (0.44%) Microsoft Intune
2 1 (0.44%) Single Sign-On
2 1 (0.44%) Systems Management Server (SMS)
Vendors
1 101 (44.10%) Microsoft
2 25 (10.92%) Apple
2 25 (10.92%) VMware
3 22 (9.61%) IBM
4 19 (8.30%) Citrix
5 14 (6.11%) Capita
6 12 (5.24%) Cisco
7 10 (4.37%) Fujitsu
8 5 (2.18%) Sage
9 2 (0.87%) Borland
9 2 (0.87%) Juniper
9 2 (0.87%) Remedy
9 2 (0.87%) Salesforce.com
10 1 (0.44%) Adobe
10 1 (0.44%) Dell
10 1 (0.44%) Fortinet
10 1 (0.44%) Google
10 1 (0.44%) HP
10 1 (0.44%) Ivanti
10 1 (0.44%) Symantec