Period
to 19 June 2019

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies during the 6 months to 19 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 934 953 949
Rank change year-on-year +19 -4 -6
Permanent jobs requiring a 1st Line Support Engineer 164 234 232
As % of all permanent IT jobs advertised in the UK 0.11% 0.14% 0.13%
As % of the Job Titles category 0.12% 0.14% 0.14%
Number of salaries quoted 153 217 227
UK median annual salary £22,500 £22,000 £22,000
Median salary % change year-on-year +2.27% - -
10th Percentile £18,750 £18,250 £17,750
90th Percentile £30,000 £26,350 £25,750
UK excluding London median annual salary £22,500 £21,500 £21,500
% change year-on-year +4.65% - +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 137,840 165,873 165,929
% of permanent IT jobs with a recognized job title 95.92% 96.35% 96.35%
Number of salaries quoted 109,724 134,909 136,591
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 19 June 2019.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 153 £22,500 +2.27% 18
UK excluding London +28 113 £22,500 +4.65% 15
South East +24 56 £23,500 +6.82% 3
London +64 45 £24,000 +6.67% 4
North of England +10 16 £22,250 +17.11% 3
East of England +69 13 £20,500 +5.13% 4
Midlands +33 12 £21,000 -4.55% 2
South West +9 11 £21,000 -8.70% 2
North West +14 9 £22,000 +14.29% 1
West Midlands +22 7 £21,750 -3.33% 1
Yorkshire -6 7 £22,500 +18.42% 2
East Midlands +27 5 £21,000 -4.55% 1
Scotland +18 5 £19,000 +5.56%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 June 2019, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 113 (68.90%) Windows
2 71 (43.29%) Microsoft
3 70 (42.68%) Active Directory
4 52 (31.71%) Office 365
5 46 (28.05%) Microsoft Office
6 42 (25.61%) Windows Server
7 39 (23.78%) Windows 7
8 30 (18.29%) Windows 10
9 26 (15.85%) Problem-Solving
10 24 (14.63%) ITIL
11 22 (13.41%) SQL
12 19 (11.59%) Linux
12 19 (11.59%) Cisco
13 17 (10.37%) Unix
14 15 (9.15%) Service Management
15 14 (8.54%) Microsoft Certification
16 12 (7.32%) Windows Server 2012
16 12 (7.32%) Citrix
16 12 (7.32%) MS Exchange
16 12 (7.32%) ITSM
16 12 (7.32%) Finance
17 11 (6.71%) WAN
17 11 (6.71%) MCP
18 10 (6.10%) Time Management
18 10 (6.10%) IIS
18 10 (6.10%) Web Services
18 10 (6.10%) Cisco Certification
18 10 (6.10%) VPN
18 10 (6.10%) DNS
19 9 (5.49%) Microsoft Excel

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.32%) MS Exchange
2 10 (6.10%) IIS
3 7 (4.27%) SharePoint
4 3 (1.83%) Skype for Business
5 1 (0.61%) Apache
5 1 (0.61%) Exchange Server 2010
5 1 (0.61%) nginx
Applications
1 46 (28.05%) Microsoft Office
2 9 (5.49%) Microsoft Excel
3 6 (3.66%) Microsoft PowerPoint
4 2 (1.22%) MS Visio
4 2 (1.22%) Spreadsheet
Business Applications
1 4 (2.44%) Remedy ITSM
2 2 (1.22%) Dynamics CRM
2 2 (1.22%) Dynamics NAV
Cloud Services
1 52 (31.71%) Office 365
2 4 (2.44%) Microsoft Azure
3 2 (1.22%) SaaS
4 1 (0.61%) Google Docs
Communications & Networking
1 11 (6.71%) WAN
2 10 (6.10%) DNS
2 10 (6.10%) VPN
3 8 (4.88%) Firewall
3 8 (4.88%) LAN
4 7 (4.27%) DHCP
4 7 (4.27%) VoIP
5 6 (3.66%) Wireless
6 5 (3.05%) FTP
6 5 (3.05%) TCP/IP
7 4 (2.44%) BGP
7 4 (2.44%) MPLS
7 4 (2.44%) Remote Desktop
8 3 (1.83%) RSVP
8 3 (1.83%) Skype
8 3 (1.83%) VLAN
9 2 (1.22%) Broadband
9 2 (1.22%) Internet
9 2 (1.22%) Network Security
10 1 (0.61%) Ethernet
Database & Business Intelligence
1 7 (4.27%) SQL Server
2 3 (1.83%) MySQL
3 2 (1.22%) Electronic Patient Records
3 2 (1.22%) MS Access
3 2 (1.22%) PostgreSQL
3 2 (1.22%) SQL Server 2008
3 2 (1.22%) SQL Server Reporting Services
Development Applications
1 1 (0.61%) JIRA
General
1 12 (7.32%) Finance
2 9 (5.49%) Telecoms
3 7 (4.27%) Spanish Language
4 4 (2.44%) Advertising
4 4 (2.44%) German Language
4 4 (2.44%) Marketing
4 4 (2.44%) Retail
5 3 (1.83%) Banking
5 3 (1.83%) Electronics
5 3 (1.83%) Italian Language
5 3 (1.83%) Law
5 3 (1.83%) Manufacturing
6 2 (1.22%) Portuguese Language
7 1 (0.61%) Legal
7 1 (0.61%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 10 (6.10%) Web Services
2 4 (2.44%) Middleware
3 3 (1.83%) .NET
3 3 (1.83%) HTML
4 1 (0.61%) COM
Miscellaneous
1 9 (5.49%) Driving Licence
2 6 (3.66%) Data Centre
2 6 (3.66%) Self-Motivation
3 3 (1.83%) Analytical Skills
3 3 (1.83%) Fat Client
3 3 (1.83%) Thin Client
3 3 (1.83%) Video Conferencing
4 2 (1.22%) CCTV
4 2 (1.22%) Handset
5 1 (0.61%) Anti-Piracy
5 1 (0.61%) Data Protection Act
5 1 (0.61%) FMCG
5 1 (0.61%) Hedge funds
5 1 (0.61%) Management Information System
5 1 (0.61%) Replication
5 1 (0.61%) Smartphone
Operating Systems
1 113 (68.90%) Windows
2 42 (25.61%) Windows Server
3 39 (23.78%) Windows 7
4 30 (18.29%) Windows 10
5 19 (11.59%) Linux
6 17 (10.37%) Unix
7 12 (7.32%) Windows Server 2012
8 7 (4.27%) Windows Server 2008
9 4 (2.44%) Mac OS X
9 4 (2.44%) Windows 8
9 4 (2.44%) Windows Vista
10 3 (1.83%) Mac OS
10 3 (1.83%) Windows XP
11 2 (1.22%) Windows Server 2003
12 1 (0.61%) Apple iOS
12 1 (0.61%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (15.85%) Problem-Solving
2 24 (14.63%) ITIL
3 15 (9.15%) Service Management
4 12 (7.32%) ITSM
5 10 (6.10%) Time Management
6 9 (5.49%) Decision-Making
7 5 (3.05%) Service Delivery
7 5 (3.05%) Ticket Management
8 4 (2.44%) Asset Management
8 4 (2.44%) High Availability
8 4 (2.44%) Mathematics
9 3 (1.83%) Business Intelligence
9 3 (1.83%) Digital Marketing
9 3 (1.83%) ERP
9 3 (1.83%) Programme Management
10 2 (1.22%) B2B
10 2 (1.22%) CRM
10 2 (1.22%) Problem Management
10 2 (1.22%) Project Management
10 2 (1.22%) Stakeholder Management
Programming Languages
1 22 (13.41%) SQL
2 5 (3.05%) T-SQL
3 3 (1.83%) C
4 2 (1.22%) PL/SQL
Qualifications
1 14 (8.54%) Microsoft Certification
2 11 (6.71%) MCP
3 10 (6.10%) Cisco Certification
4 9 (5.49%) Degree
5 8 (4.88%) CCNA
6 5 (3.05%) DV Cleared
6 5 (3.05%) Security Cleared
7 4 (2.44%) CCNP
7 4 (2.44%) ITIL Foundation Certificate
7 4 (2.44%) SC Cleared
8 3 (1.83%) CCENT
8 3 (1.83%) JNCIA
8 3 (1.83%) JNCIP
8 3 (1.83%) JNCIS
8 3 (1.83%) MCSA
9 1 (0.61%) A+ Certification
9 1 (0.61%) CCDP
9 1 (0.61%) DBS Check
9 1 (0.61%) ITIL Certification
9 1 (0.61%) Network+ Certification
Quality Assurance & Compliance
1 8 (4.88%) SLA
2 4 (2.44%) ISO 9001
3 1 (0.61%) PCI DSS
System Software
1 70 (42.68%) Active Directory
2 3 (1.83%) Hyper-V
2 3 (1.83%) VMware Infrastructure
3 2 (1.22%) Terminal Services
3 2 (1.22%) Virtual Desktop
4 1 (0.61%) Terminal Server
4 1 (0.61%) Virtual Servers
4 1 (0.61%) VMware ESXi
Systems Management
1 6 (3.66%) SCCM
2 1 (0.61%) Cisco CUCM
2 1 (0.61%) cPanel
2 1 (0.61%) Jamf Pro
2 1 (0.61%) Plesk
2 1 (0.61%) SCOM
2 1 (0.61%) vCenter Server
Vendors
1 71 (43.29%) Microsoft
2 19 (11.59%) Cisco
3 12 (7.32%) Citrix
4 9 (5.49%) VMware
5 6 (3.66%) ServiceNow
6 4 (2.44%) Juniper
6 4 (2.44%) Remedy
7 3 (1.83%) Adobe
7 3 (1.83%) Apple
7 3 (1.83%) Ivanti
7 3 (1.83%) SAP
7 3 (1.83%) Sophos
8 2 (1.22%) Altova
8 2 (1.22%) Capita
8 2 (1.22%) IBM
8 2 (1.22%) Snow
9 1 (0.61%) Google
9 1 (0.61%) McAfee
9 1 (0.61%) Okta
9 1 (0.61%) Red Hat