Period
to 27 September 2020

The median annual salary for a 1st Line Support Engineer was £21,750 in advertised job vacancies during the 6 months to 27 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
27 Sep 2020
Same period 2019 Same period 2018
Rank 647 922 894
Rank change year-on-year +275 -28 +66
Permanent jobs requiring a 1st Line Support Engineer 37 170 278
As % of all permanent jobs advertised in the UK 0.078% 0.12% 0.17%
As % of the Job Titles category 0.082% 0.13% 0.17%
Number of salaries quoted 38 158 264
Median annual salary £21,750 £23,000 £22,500
Median salary % change year-on-year -5.43% +2.22% +2.27%
10th Percentile £18,750 £19,000 £18,500
90th Percentile £27,325 £28,750 £26,175
UK excluding London median annual salary £20,500 £22,500 £22,000
% change year-on-year -8.89% +2.27% +7.32%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 45,145 134,374 159,542
% of permanent IT jobs with a recognized job title 94.82% 95.75% 96.01%
Number of salaries quoted 36,952 106,977 128,579
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Support Engineer over the 6 months to 27 September 2020.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 27 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +260 33 £21,500 -6.52% 15
UK excluding London +258 31 £20,500 -8.89% 13
South East +174 10 £20,750 -9.78% 6
South West +129 7 £20,000 -4.76% 1
London +227 6 £26,500 +6.00% 2
East of England +154 6 £20,000 -16.67%
Wales +56 4 £24,250 -
North of England +171 2 £20,250 -10.00% 4
Yorkshire +139 2 £20,250 -10.00% 1
Midlands +133 2 £22,000 +2.33% 2
West Midlands +100 1 £22,000 +2.33%
East Midlands +99 1 £22,000 +15.79% 2
Work from Home - 1 £26,500 -

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 September 2020, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 25 (67.57%) Windows
1 25 (67.57%) Microsoft
2 22 (59.46%) Active Directory
3 20 (54.05%) Office 365
4 13 (35.14%) Windows 10
5 10 (27.03%) Windows Server
6 9 (24.32%) Telecoms
6 9 (24.32%) Finance
7 8 (21.62%) VMware
8 7 (18.92%) Manufacturing
8 7 (18.92%) Programme Management
8 7 (18.92%) Marketing
8 7 (18.92%) Digital Marketing
8 7 (18.92%) DNS
8 7 (18.92%) Business Intelligence
8 7 (18.92%) SAP
8 7 (18.92%) MS Exchange
8 7 (18.92%) Public Sector
8 7 (18.92%) Electronics
9 6 (16.22%) DHCP
9 6 (16.22%) ITIL
10 5 (13.51%) Microsoft Office
10 5 (13.51%) Sophos
10 5 (13.51%) Blog
10 5 (13.51%) User Experience
11 4 (10.81%) Remote Desktop
11 4 (10.81%) Windows 7
11 4 (10.81%) Azure
11 4 (10.81%) Service Delivery
11 4 (10.81%) Firewall

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (18.92%) MS Exchange
2 1 (2.70%) Confluence
2 1 (2.70%) Exchange Server 2013
Applications
1 5 (13.51%) Microsoft Office
2 1 (2.70%) Microsoft Excel
Cloud Services
1 20 (54.05%) Office 365
2 4 (10.81%) Azure
3 2 (5.41%) AWS
3 2 (5.41%) SaaS
4 1 (2.70%) GCP
Communications & Networking
1 7 (18.92%) DNS
2 6 (16.22%) DHCP
3 4 (10.81%) Firewall
3 4 (10.81%) Remote Desktop
3 4 (10.81%) VoIP
4 3 (8.11%) Internet
4 3 (8.11%) TCP/IP
5 2 (5.41%) LAN
5 2 (5.41%) WAN
5 2 (5.41%) Wi-Fi
6 1 (2.70%) Cisco IOS
6 1 (2.70%) NetScaler
6 1 (2.70%) PBX
6 1 (2.70%) PSTN
6 1 (2.70%) RTP
6 1 (2.70%) SS7
6 1 (2.70%) VLAN
6 1 (2.70%) VPN
Development Applications
1 1 (2.70%) JIRA
General
1 9 (24.32%) Finance
1 9 (24.32%) Telecoms
2 7 (18.92%) Electronics
2 7 (18.92%) Manufacturing
2 7 (18.92%) Marketing
2 7 (18.92%) Public Sector
3 2 (5.41%) German Language
4 1 (2.70%) French Language
4 1 (2.70%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (2.70%) WebRTC
Miscellaneous
1 5 (13.51%) Blog
1 5 (13.51%) User Experience
2 2 (5.41%) Analytical Skills
2 2 (5.41%) Smartphone
3 1 (2.70%) Biotechnology
3 1 (2.70%) Data Centre
Operating Systems
1 25 (67.57%) Windows
2 13 (35.14%) Windows 10
3 10 (27.03%) Windows Server
4 4 (10.81%) Windows 7
5 2 (5.41%) Windows 8
5 2 (5.41%) Windows Server 2012
5 2 (5.41%) Windows Server 2016
6 1 (2.70%) Android
6 1 (2.70%) Apple iOS
6 1 (2.70%) Linux
6 1 (2.70%) Mac OS
6 1 (2.70%) Mac OS X
6 1 (2.70%) Unix
Processes & Methodologies
1 7 (18.92%) Business Intelligence
1 7 (18.92%) Digital Marketing
1 7 (18.92%) Programme Management
2 6 (16.22%) ITIL
3 4 (10.81%) Service Delivery
4 2 (5.41%) Root Cause Analysis
5 1 (2.70%) Asset Management
5 1 (2.70%) Change Management
5 1 (2.70%) Coaching
5 1 (2.70%) CRM
5 1 (2.70%) Cybersecurity
5 1 (2.70%) Incident Management
5 1 (2.70%) Line Management
5 1 (2.70%) Logistics
5 1 (2.70%) Mentoring
5 1 (2.70%) Proactive Monitoring
5 1 (2.70%) Resource Management
Programming Languages
1 2 (5.41%) C
Qualifications
1 2 (5.41%) ITIL Certification
2 1 (2.70%) CCNA
2 1 (2.70%) CCSA
2 1 (2.70%) Cisco Certification
2 1 (2.70%) Microsoft Certification
2 1 (2.70%) SC Cleared
2 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 22 (59.46%) Active Directory
2 3 (8.11%) VMware Infrastructure
3 1 (2.70%) Citrix Hypervisor
3 1 (2.70%) Hyper-V
3 1 (2.70%) vSphere
3 1 (2.70%) XenApp
3 1 (2.70%) XenDesktop
Systems Management
1 1 (2.70%) WSUS
Vendors
1 25 (67.57%) Microsoft
2 8 (21.62%) VMware
3 7 (18.92%) SAP
4 5 (13.51%) Sophos
5 4 (10.81%) Citrix
6 1 (2.70%) Cisco
6 1 (2.70%) Remedy
6 1 (2.70%) SolarWinds
6 1 (2.70%) Veeam