Period
to 20 July 2018

The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 926 970 958
Rank change year-on-year +44 -12 +65
Permanent jobs requiring a 1st Line Support Engineer 255 242 338
As % of all permanent IT jobs advertised in the UK 0.15% 0.14% 0.17%
As % of the Job Titles category 0.15% 0.14% 0.17%
Number of salaries quoted 239 234 301
UK median annual salary £22,000 £22,000 £22,000
10th Percentile £18,250 £18,038 £17,625
90th Percentile £26,500 £27,250 £28,750
UK excluding London median annual salary £21,000 £21,500 £21,500
% change year-on-year -2.33% - +3.61%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,445 170,561 196,070
% of permanent IT jobs with a recognized job title 96.21% 96.20% 96.60%
Number of salaries quoted 136,331 139,111 164,687
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 20 July 2018.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 244 £22,000 - 18
UK excluding London -14 181 £21,000 -2.33% 12
South East -32 76 £22,500 - 7
London +39 68 £23,250 +3.33% 6
North of England +29 44 £19,000 -5.00% 4
North West +50 36 £19,000 - 4
Midlands +22 29 £22,000 +15.79% 1
West Midlands +37 22 £22,500 +15.38%
South West -12 17 £21,000 +7.69%
East of England -9 10 £21,250 +11.84%
Yorkshire +12 8 £19,000 -9.52%
East Midlands +14 7 £22,000 +20.55% 1
Wales +8 2 £19,250 -14.92%
Northern Ireland - 2 £22,250 -
Scotland - 1 £18,000 -

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 187 (73.33%) Windows
2 147 (57.65%) Active Directory
3 113 (44.31%) Microsoft
4 75 (29.41%) Microsoft Office
5 74 (29.02%) Windows Server
6 69 (27.06%) Office 365
7 54 (21.18%) MS Exchange
8 53 (20.78%) Windows 7
9 47 (18.43%) ITIL
10 43 (16.86%) Problem-Solving
11 41 (16.08%) Windows Server 2008
11 41 (16.08%) Windows 10
11 41 (16.08%) Windows Server 2012
11 41 (16.08%) SLA
12 35 (13.73%) Microsoft Certification
13 34 (13.33%) VMware
14 31 (12.16%) Internet
14 31 (12.16%) WAN
15 28 (10.98%) TCP/IP
16 27 (10.59%) LAN
16 27 (10.59%) MCSE
17 22 (8.63%) Cisco
17 22 (8.63%) Windows 8
17 22 (8.63%) Hyper-V
18 20 (7.84%) Firewall
18 20 (7.84%) Exchange Server 2010
19 19 (7.45%) DNS
20 18 (7.06%) Service Management
20 18 (7.06%) Self-Motivation
21 17 (6.67%) Apple

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (21.18%) MS Exchange
2 20 (7.84%) Exchange Server 2010
3 17 (6.67%) SharePoint
4 13 (5.10%) Exchange Server 2013
5 11 (4.31%) Exchange Server 2007
6 7 (2.75%) Skype for Business
7 2 (0.78%) Exchange Server 2003
8 1 (0.39%) IIS
Applications
1 75 (29.41%) Microsoft Office
2 7 (2.75%) Microsoft Excel
3 3 (1.18%) Microsoft PowerPoint
4 1 (0.39%) Siemens NX
Business Applications
1 1 (0.39%) Teamcenter
Cloud Services
1 69 (27.06%) Office 365
2 5 (1.96%) Microsoft Azure
3 3 (1.18%) Amazon AWS
4 1 (0.39%) G Suite
4 1 (0.39%) IaaS
Communications & Networking
1 31 (12.16%) Internet
1 31 (12.16%) WAN
2 28 (10.98%) TCP/IP
3 27 (10.59%) LAN
4 20 (7.84%) Firewall
5 19 (7.45%) DNS
6 14 (5.49%) DHCP
7 12 (4.71%) VoIP
8 10 (3.92%) VPN
9 8 (3.14%) Wireless
10 6 (2.35%) SAN
10 6 (2.35%) WebEx
11 5 (1.96%) Broadband
12 4 (1.57%) Skype
12 4 (1.57%) Wi-Fi
13 3 (1.18%) IP Telephony
14 2 (0.78%) ADSL
14 2 (0.78%) Remote Desktop
14 2 (0.78%) RTP
14 2 (0.78%) Unified Communications
Database & Business Intelligence
1 14 (5.49%) MySQL
2 1 (0.39%) SQL Server
2 1 (0.39%) SQL Server 2008
Development Applications
1 1 (0.39%) JIRA
General
1 15 (5.88%) Telecoms
2 13 (5.10%) Finance
3 5 (1.96%) Advertising
4 4 (1.57%) Games
4 4 (1.57%) Retail
5 3 (1.18%) Banking
5 3 (1.18%) Legal
6 2 (0.78%) Spanish Language
7 1 (0.39%) Electronics
7 1 (0.39%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.18%) Web Services
2 2 (0.78%) HTML
3 1 (0.39%) CSS
3 1 (0.39%) Middleware
3 1 (0.39%) XML
Miscellaneous
1 18 (7.06%) Self-Motivation
2 12 (4.71%) Management Information System
3 9 (3.53%) Driving Licence
3 9 (3.53%) Virtual Team
4 8 (3.14%) Video Conferencing
5 4 (1.57%) Analytical Skills
5 4 (1.57%) Data Centre
6 3 (1.18%) Computer Science
6 3 (1.18%) iPhone
6 3 (1.18%) New Media
6 3 (1.18%) Smartphone
7 2 (0.78%) Blackberry
7 2 (0.78%) Fintech
7 2 (0.78%) User Experience
8 1 (0.39%) Foreign Exchange (FX)
8 1 (0.39%) Hedge funds
8 1 (0.39%) iPad
8 1 (0.39%) Mobile App
8 1 (0.39%) Replication
8 1 (0.39%) Thin Client
Operating Systems
1 187 (73.33%) Windows
2 74 (29.02%) Windows Server
3 53 (20.78%) Windows 7
4 41 (16.08%) Windows 10
4 41 (16.08%) Windows Server 2008
4 41 (16.08%) Windows Server 2012
5 22 (8.63%) Windows 8
6 16 (6.27%) Linux
6 16 (6.27%) Windows XP
7 10 (3.92%) Mac OS X
8 9 (3.53%) Android
9 7 (2.75%) Unix
10 6 (2.35%) Mac OS
11 4 (1.57%) Apple iOS
11 4 (1.57%) Windows Server 2003
12 1 (0.39%) Windows Mobile
Processes & Methodologies
1 47 (18.43%) ITIL
2 43 (16.86%) Problem-Solving
3 18 (7.06%) Service Management
4 11 (4.31%) ITIL V3
4 11 (4.31%) Time Management
5 8 (3.14%) Analytics
5 8 (3.14%) Decision-Making
5 8 (3.14%) ERP
6 7 (2.75%) Strategic Thinking
7 5 (1.96%) B2B
7 5 (1.96%) CRM
7 5 (1.96%) Tech Ops
7 5 (1.96%) Ticket Management
8 4 (1.57%) Migration
9 3 (1.18%) Break/Fix
10 2 (0.78%) Disaster Recovery
10 2 (0.78%) Kalman Filter
10 2 (0.78%) Multi-Factor Authentication
10 2 (0.78%) Service Delivery
10 2 (0.78%) Two-Factor Authentication
Programming Languages
1 16 (6.27%) SQL
2 3 (1.18%) C#
3 2 (0.78%) PowerShell
3 2 (0.78%) Python
3 2 (0.78%) VB
4 1 (0.39%) C++
4 1 (0.39%) JavaScript
Qualifications
1 35 (13.73%) Microsoft Certification
2 27 (10.59%) MCSE
3 16 (6.27%) MCSA
4 15 (5.88%) MCP
5 14 (5.49%) CCNA
5 14 (5.49%) Cisco Certification
6 13 (5.10%) MCITP
7 12 (4.71%) Security Cleared
8 9 (3.53%) Degree
9 6 (2.35%) SC Cleared
10 5 (1.96%) DBS Check
11 4 (1.57%) CCNP
12 2 (0.78%) A+ Certification
12 2 (0.78%) ACTC
12 2 (0.78%) CCENT
12 2 (0.78%) VMware Certified Professional (VCP)
13 1 (0.39%) DV Cleared
13 1 (0.39%) JNCIA
13 1 (0.39%) JNCIP
13 1 (0.39%) JNCIS
Quality Assurance & Compliance
1 41 (16.08%) SLA
2 1 (0.39%) GDPR
System Software
1 147 (57.65%) Active Directory
2 22 (8.63%) Hyper-V
3 11 (4.31%) VMware Infrastructure
4 5 (1.96%) VMware ESXi
4 5 (1.96%) XenApp
5 4 (1.57%) XenDesktop
6 1 (0.39%) Terminal Services
Systems Management
1 12 (4.71%) SCCM
2 1 (0.39%) Backup Exec
2 1 (0.39%) Systems Management Server (SMS)
Vendors
1 113 (44.31%) Microsoft
2 34 (13.33%) VMware
3 22 (8.63%) Cisco
4 17 (6.67%) Apple
5 13 (5.10%) Citrix
6 6 (2.35%) Mitel
7 5 (1.96%) Meraki
8 4 (1.57%) Adobe
8 4 (1.57%) Avaya
8 4 (1.57%) Capita
9 3 (1.18%) Fujitsu
9 3 (1.18%) Veeam
10 2 (0.78%) Borland
10 2 (0.78%) IBM
10 2 (0.78%) Polycom
10 2 (0.78%) Salesforce.com
11 1 (0.39%) Juniper
11 1 (0.39%) NetApp
11 1 (0.39%) Siemens
11 1 (0.39%) Symantec