The median annual salary for a 1st Line Support Engineer was £21,750 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
First Line Support Engineer
UK
Rank 729 774 800
Rank change year-on-year +45 +26  
Permanent jobs requiring a 1st Line Support Engineer 128 174 159
As % of all permanent IT jobs advertised in the UK 0.15% 0.17% 0.15%
As % of the Job Titles category 0.16% 0.18% 0.16%
Number of salaries quoted 126 153 132
Median salary £21,750 £22,500 £21,500
Median salary % change year-on-year -3.33% +4.65%  
90% offered a salary of more than £18,250 £17,700 £18,000
10% offered a salary of more than £25,250 £29,000 £28,100
UK excluding London median salary £22,000 £22,500 £20,000
% change year-on-year -2.22% +12.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Engineer in the job title.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 3 months to 24 March 2017.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 126 £22,000 -2.22% 18
South East +71 70 £22,500 -2.17% 5
Surrey +41 23 £23,500 +4.44%
London +34 17 £20,000 -28.57% 2
South West +10 17 £19,000 +2.70% 2
Buckinghamshire +26 13 £22,000 -
East of England +14 11 £18,750 -21.87% 2
Kent +30 9 £22,500 -2.17%
East Sussex - 9 £23,000 -
Brighton - 9 £23,000 -
Berkshire +34 8 £21,250 -15.00% 2
Guildford +27 7 £25,500 +10.86%
Hertfordshire +13 7 £19,000 +2.70% 1
High Wycombe +9 7 £21,500 +7.50%
Reading +34 6 £21,500 -2.27% 1
Hampshire +17 6 £21,750 +3.57% 2
Redruth +9 6 £17,750 +4.41% 1
Cornwall +2 6 £17,750 +4.41% 1
Leatherhead - 6 £21,500 -
Manchester -15 5 £24,000 +33.33% 3
North West -15 5 £24,000 +33.33% 5
Canary Wharf - 5 £20,000 -
Reigate +38 4 £21,500 +30.30%
Yorkshire +24 4 £21,000 +33.33%
City of London +51 3 £24,000 -17.24%
Hatfield +25 3 £18,500 -
Bristol +6 3 £25,000 +25.00%
Somerset -12 3 £27,500 +66.66%
Bath - 3 £27,500 -
Cheshunt - 3 £20,000 -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 154 (75.12%) Windows
2 109 (53.17%) Active Directory
3 93 (45.37%) Microsoft
4 63 (30.73%) Windows Server
5 52 (25.37%) Windows 7
6 50 (24.39%) VMware
7 49 (23.90%) Firewall
7 49 (23.90%) MS Excel
7 49 (23.90%) MS Office
8 42 (20.49%) MS Exchange
8 42 (20.49%) Windows 10
9 41 (20.00%) VMware Infrastructure
10 37 (18.05%) ITIL
11 36 (17.56%) Windows 8
12 34 (16.59%) SLA
13 32 (15.61%) Linux
13 32 (15.61%) TCP/IP
14 31 (15.12%) Office 365
15 24 (11.71%) VoIP
15 24 (11.71%) Windows XP
16 23 (11.22%) VPN
16 23 (11.22%) Cisco
16 23 (11.22%) LAN
17 22 (10.73%) CCNA
17 22 (10.73%) Cisco Certification
18 21 (10.24%) Citrix
18 21 (10.24%) WAN
18 21 (10.24%) Analytical Skills
19 17 (8.29%) Windows Server 2008
19 17 (8.29%) Finance

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (20.49%) MS Exchange
2 12 (5.85%) Exchange Server 2003
3 9 (4.39%) Exchange Server 2010
4 7 (3.41%) Exchange Server 2013
5 5 (2.44%) SharePoint
6 4 (1.95%) IIS
7 2 (0.98%) SharePoint 2013
7 2 (0.98%) Skype for Business
Applications
1 49 (23.90%) MS Excel
1 49 (23.90%) MS Office
2 3 (1.46%) MS PowerPoint
3 2 (0.98%) InfoPath
Cloud Services
1 31 (15.12%) Office 365
2 9 (4.39%) Microsoft Azure
3 3 (1.46%) Cloud Computing
4 2 (0.98%) Amazon AWS
4 2 (0.98%) Mimecast
5 1 (0.49%) SaaS
Communications & Networking
1 49 (23.90%) Firewall
2 32 (15.61%) TCP/IP
3 24 (11.71%) VoIP
4 23 (11.22%) LAN
4 23 (11.22%) VPN
5 21 (10.24%) WAN
6 16 (7.80%) Internet
7 10 (4.88%) DNS
8 9 (4.39%) DHCP
8 9 (4.39%) Remote Desktop
9 6 (2.93%) NAS
9 6 (2.93%) PBX
10 5 (2.44%) WebEx
11 3 (1.46%) IPv4
11 3 (1.46%) IPv6
11 3 (1.46%) LDAP
11 3 (1.46%) OSPF
11 3 (1.46%) RIP
11 3 (1.46%) SSL
12 2 (0.98%) SAN
Database & Business Intelligence
1 13 (6.34%) MySQL
2 4 (1.95%) SQL Server
3 2 (0.98%) Relational Database
4 1 (0.49%) SQL Server Reporting Services
General
1 17 (8.29%) Finance
2 10 (4.88%) Legal
2 10 (4.88%) Telecoms
3 7 (3.41%) Manufacturing
3 7 (3.41%) Retail
4 5 (2.44%) Marketing
5 4 (1.95%) Games
6 3 (1.46%) French Language
7 2 (0.98%) Advertising
7 2 (0.98%) Back Office
7 2 (0.98%) Billing
8 1 (0.49%) German Language
8 1 (0.49%) Law
Libraries, Frameworks & Software Standards
1 2 (0.98%) COM
2 1 (0.49%) HTML
2 1 (0.49%) LAMP
Miscellaneous
1 21 (10.24%) Analytical Skills
2 13 (6.34%) Driving Licence
2 13 (6.34%) Video Conferencing
3 12 (5.85%) Blackberry
4 8 (3.90%) iPad
4 8 (3.90%) iPhone
5 6 (2.93%) Smartphone
6 5 (2.44%) Data Centre
7 4 (1.95%) Client/Server
7 4 (1.95%) N-Tier
8 3 (1.46%) Linux Command Line
8 3 (1.46%) NHS
9 2 (0.98%) PACS
9 2 (0.98%) PDA
10 1 (0.49%) CCTV
10 1 (0.49%) Enterprise Software
10 1 (0.49%) EPoS
10 1 (0.49%) Fat Client
10 1 (0.49%) Replication
10 1 (0.49%) Thin Client
Operating Systems
1 154 (75.12%) Windows
2 63 (30.73%) Windows Server
3 52 (25.37%) Windows 7
4 42 (20.49%) Windows 10
5 36 (17.56%) Windows 8
6 32 (15.61%) Linux
7 24 (11.71%) Windows XP
8 17 (8.29%) Windows Server 2008
9 15 (7.32%) Mac OS X
9 15 (7.32%) Windows Server 2012
10 14 (6.83%) Mac OS
11 7 (3.41%) Unix
12 5 (2.44%) Windows Server 2003
13 3 (1.46%) Apple iOS
14 1 (0.49%) Android
14 1 (0.49%) CentOS
14 1 (0.49%) Windows Phone
14 1 (0.49%) Windows Vista
Processes & Methodologies
1 37 (18.05%) ITIL
2 11 (5.37%) E-Commerce
2 11 (5.37%) Root Cause Analysis
3 10 (4.88%) Time Management
4 8 (3.90%) Asset Management
5 7 (3.41%) Kalman Filter
5 7 (3.41%) Mathematics
5 7 (3.41%) Web Filtering
6 6 (2.93%) Mobile Device Management
7 4 (1.95%) Incident Management
7 4 (1.95%) Project Management
8 3 (1.46%) CRM
8 3 (1.46%) Multi-Factor Authentication
8 3 (1.46%) Ticket Management
8 3 (1.46%) Two-Factor Authentication
9 2 (0.98%) Continuous Improvement
9 2 (0.98%) Continuous Improvement Process
9 2 (0.98%) Knowledge Management
9 2 (0.98%) Network Management
9 2 (0.98%) Service Management
Programming Languages
1 12 (5.85%) SQL
2 6 (2.93%) C
3 1 (0.49%) JavaScript
3 1 (0.49%) T-SQL
3 1 (0.49%) VBA
Qualifications
1 22 (10.73%) CCNA
1 22 (10.73%) Cisco Certification
2 16 (7.80%) Microsoft Certification
3 12 (5.85%) MCP
3 12 (5.85%) MCSE
4 11 (5.37%) MCSA
5 10 (4.88%) Degree
6 8 (3.90%) CCNP
7 7 (3.41%) CCIE
8 6 (2.93%) A+ Certification
8 6 (2.93%) Network+ Certification
9 4 (1.95%) CCENT
10 3 (1.46%) MCDST
10 3 (1.46%) SC Cleared
10 3 (1.46%) Security Cleared
11 2 (0.98%) MCITP
11 2 (0.98%) VTSP
12 1 (0.49%) CCA
12 1 (0.49%) DBS Check
12 1 (0.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 34 (16.59%) SLA
System Software
1 109 (53.17%) Active Directory
2 41 (20.00%) VMware Infrastructure
3 5 (2.44%) Hyper-V
3 5 (2.44%) Virtual Machines
4 2 (0.98%) VMware ESXi
Systems Management
1 8 (3.90%) SCCM
2 1 (0.49%) Cisco CUCM
Vendors
1 93 (45.37%) Microsoft
2 50 (24.39%) VMware
3 23 (11.22%) Cisco
4 21 (10.24%) Citrix
5 16 (7.80%) Apple
6 6 (2.93%) WatchGuard
7 3 (1.46%) Dell
7 3 (1.46%) Remedy
7 3 (1.46%) Sage
8 2 (0.98%) Avaya
8 2 (0.98%) BMC
8 2 (0.98%) Bomgar
8 2 (0.98%) Facebook
8 2 (0.98%) HP
8 2 (0.98%) Veeam
9 1 (0.49%) F5
9 1 (0.49%) Google
9 1 (0.49%) LexisNexis
9 1 (0.49%) ServiceNow
9 1 (0.49%) Spiceworks
Aberdeen
Recruitment Genius Ltd
Salary: £17000 - £19000 per annum
Posted: 8 hours ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: 6 hours ago
Manchester, Lancashire
Itecco
Salary: £18000 per annum + Company Vehicle (Fuel Card)
Posted: Yesterday
London
Oho Group Ltd.
Salary: £25000 - £35000 per annum, Benefits Share scheme, medical cover, extra
Posted: 4 days ago
Northampton, Northamptonshire
Martin & Conley
Salary: COMPETITIVE SALARY + EXCELLENT BENEFITS
Posted: 3 days ago
London
TLP Consultancy Ltd.
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Waltham Cross, Hertfordshire
Latcom Ltd
Salary: From £20,000 to £20,000 per annum + On-call Allowance + Good Benefits
Posted: 2 days ago
Reading, Berkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Company Benefits Package
Posted: Yesterday
Chorley
Applause IT Ltd
Salary: £18000 - £25000 per annum
Posted: 7 days ago
Cambridge, Cambridgeshire
Evolution Recruitment Solutions
Salary: 24k-26k + benefits
Posted: 3 days ago
Fareham
Deerfoot IT Resources Ltd
Salary: £17000 - £21000 per annum
Posted: 4 days ago
Cheadle, Cheshire
Rutherford Grant Recruitment
Salary: £18000.00 - £22000.00 per annum
Posted: 3 days ago
Newcastle upon Tyne
Recruitment Genius Ltd
Salary: £17000 - £19000 per annum
Posted: 7 days ago
Manchester
Recruitment Genius Ltd
Salary: £16000 - £18000 per annum
Posted: 10 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + on-call allowance plus benefits
Posted: 7 days ago
Poole
Spectrum IT
Salary: £18000 - £22000 per annum + training & benefits
Posted: 15 days ago