The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 763 774 841
Rank change year-on-year +11 +67  
Permanent jobs requiring a 1st Line Support Engineer 111 173 147
As % of all permanent IT jobs advertised in the UK 0.12% 0.18% 0.13%
As % of the Job Titles category 0.13% 0.18% 0.14%
Number of salaries quoted 108 154 123
Median salary £22,000 £21,000 £22,000
Median salary % change year-on-year +4.76% -4.54%  
90% offered a salary of more than £18,500 £18,350 £17,500
10% offered a salary of more than £25,450 £26,300 £27,500
UK excluding London median salary £21,000 £21,000 £22,000
% change year-on-year - -4.54%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85218 95218 107157
As % of all permanent IT job vacancies advertised in the UK 95.94% 96.54% 96.61%
Number of salaries quoted 69700 80264 88299
Median salary £46,000 £47,000 £45,000
Median salary % change year-on-year -2.12% +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

1st Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Engineer in the job title.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 3 months to 22 June 2017.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 108 £22,000 +4.76% 17
South East +33 45 £22,500 +2.27% 2
Berkshire +37 18 £21,250 -5.55% 2
London +20 16 £22,500 +2.27% 4
East of England -13 16 £19,000 -8.43% 4
Hertfordshire -11 13 £19,000 -8.43% 3
Reading +33 12 £21,250 -5.55% 1
South West 0 11 £21,000 +2.43%
Hampshire +20 10 £23,000 +17.94%
Buckinghamshire +4 10 £23,250 +1.08%
Yorkshire +5 8 £20,000 +11.11% 2
Bromley - 6 £22,500 -
Bristol -14 5 £25,000 +13.63%
North West -37 5 £17,500 -10.25% 2
Hemel Hempstead - 5 £19,000 - 2
West Midlands +12 4 £19,500 -7.14% 1
Hatfield -11 4 £18,500 - 1
Surrey +36 3 £28,000 +30.23%
Wokingham +23 3 £22,500 -11.76%
East Midlands +20 3 £19,000 -5.00% 2
Oxfordshire +15 3 £21,500 -4.44%
Oxford +6 3 £21,500 -10.41%
East Yorkshire -12 3 £19,000 -
Manchester -28 3 £17,500 -10.25% 1
Bracknell +24 2 £21,000 -4.54%
City of London +23 2 £30,000 -14.28% 1
Cheltenham +13 2 £18,000 -
Gloucestershire +6 2 £18,000 -2.70%
Redruth +1 2 £17,750 -13.41%
Essex -2 2 £20,500 +17.14% 1

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 169 (71.31%) Windows
2 135 (56.96%) Active Directory
3 84 (35.44%) Microsoft
4 79 (33.33%) Windows Server
5 63 (26.58%) Office 365
6 60 (25.32%) Microsoft Office
7 57 (24.05%) Windows 7
8 55 (23.21%) MS Exchange
9 54 (22.78%) Firewall
10 45 (18.99%) TCP/IP
11 44 (18.57%) VMware
12 41 (17.30%) Windows 10
13 39 (16.46%) ITIL
14 37 (15.61%) SLA
15 36 (15.19%) Windows 8
16 32 (13.50%) Cisco
16 32 (13.50%) Linux
17 31 (13.08%) Analytical Skills
18 30 (12.66%) VMware Infrastructure
18 30 (12.66%) Citrix
19 25 (10.55%) Windows Server 2008
19 25 (10.55%) Windows XP
20 22 (9.28%) Microsoft Certification
20 22 (9.28%) VoIP
21 21 (8.86%) MCP
21 21 (8.86%) Internet
22 20 (8.44%) MySQL
22 20 (8.44%) VPN
23 19 (8.02%) Mac OS
23 19 (8.02%) LAN

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (23.21%) MS Exchange
2 16 (6.75%) Exchange Server 2003
3 10 (4.22%) Exchange Server 2010
4 8 (3.38%) SharePoint
5 5 (2.11%) Exchange Server 2013
6 2 (0.84%) IIS
6 2 (0.84%) SharePoint 2013
6 2 (0.84%) Skype for Business
Applications
1 60 (25.32%) Microsoft Office
2 4 (1.69%) Microsoft Excel
3 3 (1.27%) Microsoft PowerPoint
4 2 (0.84%) AutoCAD
4 2 (0.84%) MS Visio
Cloud Services
1 63 (26.58%) Office 365
2 15 (6.33%) Microsoft Azure
3 7 (2.95%) Cloud Computing
4 3 (1.27%) Amazon AWS
5 2 (0.84%) Mimecast
6 1 (0.42%) Azure Active Directory
6 1 (0.42%) SaaS
Communications & Networking
1 54 (22.78%) Firewall
2 45 (18.99%) TCP/IP
3 22 (9.28%) VoIP
4 21 (8.86%) Internet
5 20 (8.44%) VPN
6 19 (8.02%) LAN
7 17 (7.17%) WAN
8 13 (5.49%) DNS
9 11 (4.64%) DHCP
9 11 (4.64%) PBX
10 7 (2.95%) Remote Desktop
11 5 (2.11%) WebEx
12 3 (1.27%) ADSL
12 3 (1.27%) IPv4
12 3 (1.27%) IPv6
12 3 (1.27%) LDAP
12 3 (1.27%) OSPF
12 3 (1.27%) RIP
12 3 (1.27%) SSL
12 3 (1.27%) VLAN
Database & Business Intelligence
1 20 (8.44%) MySQL
2 5 (2.11%) SQL Server
3 3 (1.27%) PostgreSQL
4 2 (0.84%) Relational Database
5 1 (0.42%) SQL Server Reporting Services
General
1 19 (8.02%) Finance
2 8 (3.38%) Telecoms
3 7 (2.95%) Retail
4 6 (2.53%) French Language
5 5 (2.11%) Manufacturing
6 4 (1.69%) Advertising
6 4 (1.69%) German Language
6 4 (1.69%) Legal
7 2 (0.84%) Dutch Language
7 2 (0.84%) Italian Language
7 2 (0.84%) Portuguese Language
7 2 (0.84%) Spanish Language
8 1 (0.42%) Back Office
8 1 (0.42%) Billing
8 1 (0.42%) Law
8 1 (0.42%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.84%) COM
1 2 (0.84%) WAP
1 2 (0.84%) Web Services
2 1 (0.42%) LAMP
Miscellaneous
1 31 (13.08%) Analytical Skills
2 18 (7.59%) Blackberry
2 18 (7.59%) Driving Licence
3 12 (5.06%) N-Tier
4 6 (2.53%) Data Centre
5 5 (2.11%) CMDB
5 5 (2.11%) iPad
6 4 (1.69%) iPhone
6 4 (1.69%) Management Information System
6 4 (1.69%) Virtual Team
7 3 (1.27%) Linux Command Line
7 3 (1.27%) Video Conferencing
8 2 (0.84%) Client/Server
8 2 (0.84%) EPoS
8 2 (0.84%) Fat Client
8 2 (0.84%) Thin Client
9 1 (0.42%) Clustering
9 1 (0.42%) Computer Science
9 1 (0.42%) PDA
9 1 (0.42%) Smartphone
Operating Systems
1 169 (71.31%) Windows
2 79 (33.33%) Windows Server
3 57 (24.05%) Windows 7
4 41 (17.30%) Windows 10
5 36 (15.19%) Windows 8
6 32 (13.50%) Linux
7 25 (10.55%) Windows Server 2008
7 25 (10.55%) Windows XP
8 19 (8.02%) Mac OS
9 18 (7.59%) Windows Server 2012
10 12 (5.06%) Mac OS X
11 8 (3.38%) Unix
12 5 (2.11%) Windows Server 2003
13 4 (1.69%) Android
13 4 (1.69%) Apple iOS
14 2 (0.84%) Windows Phone
15 1 (0.42%) CentOS
15 1 (0.42%) Solaris
Processes & Methodologies
1 39 (16.46%) ITIL
2 15 (6.33%) E-Commerce
3 14 (5.91%) Root Cause Analysis
4 9 (3.80%) Time Management
5 8 (3.38%) Incident Management
5 8 (3.38%) Kalman Filter
5 8 (3.38%) Service Management
6 7 (2.95%) Web Filtering
7 5 (2.11%) ITSM
7 5 (2.11%) Mathematics
7 5 (2.11%) Mobile Device Management
8 4 (1.69%) ERP
9 3 (1.27%) Asset Management
9 3 (1.27%) Mentoring
9 3 (1.27%) Multi-Factor Authentication
9 3 (1.27%) Two-Factor Authentication
10 2 (0.84%) Continuous Improvement Process
10 2 (0.84%) Proactive Monitoring
10 2 (0.84%) Ticket Management
10 2 (0.84%) Translating Business Requirements
Programming Languages
1 15 (6.33%) SQL
2 6 (2.53%) C
3 1 (0.42%) PowerShell
3 1 (0.42%) T-SQL
3 1 (0.42%) VBA
Qualifications
1 22 (9.28%) Microsoft Certification
2 21 (8.86%) MCP
3 19 (8.02%) MCSE
4 17 (7.17%) CCNA
4 17 (7.17%) Cisco Certification
4 17 (7.17%) MCSA
5 8 (3.38%) A+ Certification
5 8 (3.38%) CCNP
5 8 (3.38%) SC Cleared
5 8 (3.38%) Security Cleared
6 7 (2.95%) CCIE
6 7 (2.95%) Degree
7 6 (2.53%) Network+ Certification
8 3 (1.27%) ACTC
8 3 (1.27%) CCENT
9 2 (0.84%) Citrix Certification
9 2 (0.84%) DV Cleared
9 2 (0.84%) ITIL Certification
9 2 (0.84%) MCITP
9 2 (0.84%) VTSP
Quality Assurance & Compliance
1 37 (15.61%) SLA
System Software
1 135 (56.96%) Active Directory
2 30 (12.66%) VMware Infrastructure
3 12 (5.06%) Hyper-V
4 7 (2.95%) Virtual Machines
5 2 (0.84%) Virtual Desktop
5 2 (0.84%) VMware ESXi
6 1 (0.42%) VMware Server
Systems Management
1 9 (3.80%) SCCM
2 2 (0.84%) Backup Exec
3 1 (0.42%) Cisco CUCM
3 1 (0.42%) Systems Management Server (SMS)
Vendors
1 84 (35.44%) Microsoft
2 44 (18.57%) VMware
3 32 (13.50%) Cisco
4 30 (12.66%) Citrix
5 10 (4.22%) Apple
6 8 (3.38%) WatchGuard
7 4 (1.69%) HP
7 4 (1.69%) Veeam
8 3 (1.27%) Dell
8 3 (1.27%) Remedy
8 3 (1.27%) Sage
9 2 (0.84%) Adobe
9 2 (0.84%) BMC
9 2 (0.84%) Meraki
9 2 (0.84%) Siebel
9 2 (0.84%) Symantec
10 1 (0.42%) Bomgar
10 1 (0.42%) F5
10 1 (0.42%) ServiceNow
10 1 (0.42%) SonicWALL
Sheffield, South Yorkshire
Greywood Associates Limited
Salary: £19000 - £25000 per annum + bens
Posted: 11 hours ago
Reading, Berkshire
TLP Consultancy Ltd.
Salary: £22000 - £23000 per annum
Posted: 7 hours ago
London
Roc Search
Salary: £20000 - £23000 per annum
Posted: 5 hours ago
Sandhurst, Berkshire
Clearwater People Solutions
Salary: £25000 Per Annum
Posted: Yesterday
Swansea, West Glamorgan
Vantage Recruitment Solutions Ltd
Salary: Up to £25,000 per annum
Posted: Yesterday
East Riding
Head Resourcing
Salary: £22000 per annum
Posted: 2 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 3 days ago
North West
Avecto Limited
Posted: 2 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £23000 - £25000 Per Annum + benefits (inc flexible working hrs)
Posted: 2 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 3 days ago
City, London
Crimson Ltd
Posted: 6 days ago
Derby, Derbyshire
Senitor Associates
Salary: £17000 - £22000 per annum
Posted: 6 days ago
Stockport, Cheshire
Horizon Insolvency Software Development LTD
Salary: From £16,500 to £18,500 per annum (Subject to experience level)
Posted: 15 days ago
London
Recruitment Genius Ltd
Salary: £20000 - £25000 per annum
Posted: 15 days ago
Hemel Hempstead
Bluetown Online LTD
Salary: £20000 per annum
Posted: 14 days ago
Hemel Hempstead
Bluetown Online LTD
Salary: £25000 per annum
Posted: 17 days ago
London
Hays London City Cheapside
Salary: £20000.00 - £25000.00 per annum
Posted: 15 days ago