Period
to 17 January 2018

The median annual salary for a 1st Line Support Engineer was £21,000 in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 895 983 1016
Rank change year-on-year +88 +33 +5
Permanent jobs requiring a 1st Line Support Engineer 264 190 268
As % of all permanent IT jobs advertised in the UK 0.15% 0.11% 0.13%
As % of the Job Titles category 0.16% 0.11% 0.14%
Number of salaries quoted 241 179 259
UK median annual salary £21,000 £22,500 £22,500
Median salary % change year-on-year -6.67% - +5.88%
10th Percentile £17,000 £17,500 £17,400
90th Percentile £27,000 £31,100 £28,750
UK excluding London median annual salary £20,000 £22,500 £21,000
% change year-on-year -11.11% +7.14% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,399 171,574 198,444
% of permanent IT jobs with a recognized job title 96.07% 96.47% 96.57%
Number of salaries quoted 135,020 142,894 165,923
UK median annual salary £50,000 £47,500 £45,550
Median salary % change year-on-year +5.26% +4.28% +1.22%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £79,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 17 January 2018.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +82 255 £21,000 -6.67% 32
UK excluding London +99 218 £20,000 -11.11% 32
South East +15 91 £21,500 -4.44% 8
North of England +46 49 £19,500 -6.02% 8
London +18 46 £25,000 +4.17% 3
Midlands +43 36 £20,000 +12.68% 4
North West +19 31 £19,000 -20.83% 7
South West +28 23 £22,250 -3.26% 4
West Midlands +21 22 £18,000 +2.86% 2
Yorkshire +41 17 £21,500 +7.50% 1
East Midlands +38 14 £20,000 +11.11% 2
East of England +20 12 £21,500 +4.88% 5
Scotland - 4 £19,500 -
Wales +15 2 £21,250 +3.66% 1
North East -16 1 £18,000 -7.69%
Northern Ireland - 1 £20,500 -

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 199 (75.38%) Windows
2 170 (64.39%) Active Directory
3 133 (50.38%) Microsoft
4 115 (43.56%) Office 365
5 81 (30.68%) Microsoft Office
6 76 (28.79%) Windows Server
7 74 (28.03%) Windows 7
8 70 (26.52%) Windows 8
9 69 (26.14%) Windows Server 2008
10 61 (23.11%) MS Exchange
10 61 (23.11%) Windows Server 2012
11 60 (22.73%) ITIL
12 58 (21.97%) VMware
13 55 (20.83%) Windows 10
14 52 (19.70%) Microsoft Certification
15 48 (18.18%) TCP/IP
16 47 (17.80%) Cisco
17 37 (14.02%) LAN
17 37 (14.02%) Firewall
18 36 (13.64%) WAN
18 36 (13.64%) Hyper-V
19 35 (13.26%) SLA
20 32 (12.12%) DNS
20 32 (12.12%) MCP
21 31 (11.74%) VMware Infrastructure
22 30 (11.36%) Root Cause Analysis
23 28 (10.61%) Analytical Skills
24 27 (10.23%) Citrix
25 26 (9.85%) Exchange Server 2010
26 25 (9.47%) MCSE

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (23.11%) MS Exchange
2 26 (9.85%) Exchange Server 2010
3 14 (5.30%) Exchange Server 2013
4 11 (4.17%) Exchange Server 2007
5 9 (3.41%) Exchange Server 2003
6 7 (2.65%) SharePoint
7 3 (1.14%) Skype for Business
8 1 (0.38%) Apache
8 1 (0.38%) Blackberry Enterprise Server
8 1 (0.38%) IBM Domino
8 1 (0.38%) IBM Notes
8 1 (0.38%) IIS
8 1 (0.38%) WordPress
Applications
1 81 (30.68%) Microsoft Office
2 5 (1.89%) Microsoft Excel
2 5 (1.89%) Microsoft PowerPoint
3 2 (0.76%) MS Visio
Business Applications
1 1 (0.38%) Dynamics NAV
Cloud Services
1 115 (43.56%) Office 365
2 15 (5.68%) Microsoft Azure
3 2 (0.76%) Amazon AWS
4 1 (0.38%) G Suite
4 1 (0.38%) IaaS
4 1 (0.38%) Mimecast
Communications & Networking
1 48 (18.18%) TCP/IP
2 37 (14.02%) Firewall
2 37 (14.02%) LAN
3 36 (13.64%) WAN
4 32 (12.12%) DNS
5 18 (6.82%) VPN
6 17 (6.44%) DHCP
7 12 (4.55%) Wireless
8 10 (3.79%) VoIP
9 9 (3.41%) Broadband
10 8 (3.03%) ADSL
10 8 (3.03%) Internet
11 7 (2.65%) PBX
11 7 (2.65%) WebEx
12 6 (2.27%) Remote Desktop
13 3 (1.14%) POP3
13 3 (1.14%) SMTP
13 3 (1.14%) Wi-Fi
14 2 (0.76%) Skype
15 1 (0.38%) LDAP
Database & Business Intelligence
1 6 (2.27%) MySQL
2 3 (1.14%) SQL Server
3 2 (0.76%) SQL Server 2008
3 2 (0.76%) SQL Server 2012
Development Applications
1 1 (0.38%) Visual Studio
General
1 17 (6.44%) Telecoms
2 8 (3.03%) Advertising
2 8 (3.03%) Finance
3 3 (1.14%) Dutch Language
3 3 (1.14%) French Language
3 3 (1.14%) German Language
3 3 (1.14%) Italian Language
3 3 (1.14%) Manufacturing
3 3 (1.14%) Portuguese Language
3 3 (1.14%) Spanish Language
4 2 (0.76%) Retail
5 1 (0.38%) Banking
5 1 (0.38%) Legal
Libraries, Frameworks & Software Standards
1 2 (0.76%) LAMP
2 1 (0.38%) CSS
2 1 (0.38%) HTML
2 1 (0.38%) PRADO
Miscellaneous
1 28 (10.61%) Analytical Skills
2 23 (8.71%) Analytical Mindset
3 18 (6.82%) N-Tier
4 16 (6.06%) Data Centre
5 15 (5.68%) Computer Science
6 7 (2.65%) Driving Licence
6 7 (2.65%) Management Information System
6 7 (2.65%) Smartphone
7 5 (1.89%) Blackberry
8 3 (1.14%) Video Conferencing
9 2 (0.76%) Fintech
9 2 (0.76%) iPad
9 2 (0.76%) iPhone
9 2 (0.76%) Life Science
10 1 (0.38%) BYOD
10 1 (0.38%) Client/Server
10 1 (0.38%) Hybrid Cloud
Operating Systems
1 199 (75.38%) Windows
2 76 (28.79%) Windows Server
3 74 (28.03%) Windows 7
4 70 (26.52%) Windows 8
5 69 (26.14%) Windows Server 2008
6 61 (23.11%) Windows Server 2012
7 55 (20.83%) Windows 10
8 16 (6.06%) Linux
8 16 (6.06%) Windows XP
9 10 (3.79%) Windows Server 2003
10 9 (3.41%) Unix
11 7 (2.65%) Mac OS X
12 6 (2.27%) Mac OS
13 3 (1.14%) CentOS
13 3 (1.14%) Debian
13 3 (1.14%) Ubuntu
14 2 (0.76%) Android
14 2 (0.76%) Apple iOS
Processes & Methodologies
1 60 (22.73%) ITIL
2 30 (11.36%) Root Cause Analysis
3 9 (3.41%) CRM
4 8 (3.03%) Kalman Filter
5 7 (2.65%) Web Filtering
6 6 (2.27%) Disaster Recovery
6 6 (2.27%) Multi-Factor Authentication
6 6 (2.27%) Service Delivery
6 6 (2.27%) Two-Factor Authentication
7 5 (1.89%) E-Commerce
7 5 (1.89%) Mathematics
8 4 (1.52%) Incident Management
8 4 (1.52%) Runbook
9 3 (1.14%) B2B
9 3 (1.14%) SEO
9 3 (1.14%) Service Management
10 2 (0.76%) Hardware Maintenance
10 2 (0.76%) Proactive Monitoring
10 2 (0.76%) Problem Management
10 2 (0.76%) Workflow
Programming Languages
1 22 (8.33%) SQL
2 5 (1.89%) C
2 5 (1.89%) C#
3 4 (1.52%) PowerShell
4 3 (1.14%) PHP
5 2 (0.76%) T-SQL
6 1 (0.38%) Bash Shell
6 1 (0.38%) JavaScript
6 1 (0.38%) Python
6 1 (0.38%) Shell Script
Qualifications
1 52 (19.70%) Microsoft Certification
2 32 (12.12%) MCP
3 25 (9.47%) MCSE
4 24 (9.09%) Degree
5 19 (7.20%) MCSA
6 11 (4.17%) CCNA
6 11 (4.17%) Cisco Certification
6 11 (4.17%) MCITP
7 10 (3.79%) Security Cleared
8 7 (2.65%) A+ Certification
8 7 (2.65%) HND
9 6 (2.27%) Computer Science Degree
10 5 (1.89%) SC Cleared
11 4 (1.52%) BPSS Clearance
11 4 (1.52%) CCENT
11 4 (1.52%) GNVQ
12 2 (0.76%) DBS Check
12 2 (0.76%) DV Cleared
12 2 (0.76%) ITIL Certification
12 2 (0.76%) MCTS
Quality Assurance & Compliance
1 35 (13.26%) SLA
2 1 (0.38%) ISO 9001
2 1 (0.38%) ISO/IEC 27001
System Software
1 170 (64.39%) Active Directory
2 36 (13.64%) Hyper-V
3 31 (11.74%) VMware Infrastructure
4 6 (2.27%) Terminal Services
5 5 (1.89%) vSphere
6 4 (1.52%) Virtual Servers
6 4 (1.52%) XenApp
7 1 (0.38%) VMware Workstation
7 1 (0.38%) Xen
7 1 (0.38%) XenDesktop
Systems Management
1 15 (5.68%) SCCM
2 4 (1.52%) Backup Exec
3 3 (1.14%) SCVMM
4 1 (0.38%) McAfee ePO
4 1 (0.38%) Nagios
4 1 (0.38%) Norton AntiVirus
4 1 (0.38%) SCSM
Vendors
1 133 (50.38%) Microsoft
2 58 (21.97%) VMware
3 47 (17.80%) Cisco
4 27 (10.23%) Citrix
5 16 (6.06%) Apple
6 6 (2.27%) HP
7 5 (1.89%) Dell
7 5 (1.89%) Symantec
8 4 (1.52%) Salesforce.com
8 4 (1.52%) Sophos
8 4 (1.52%) Veeam
9 3 (1.14%) Bloomberg
9 3 (1.14%) Red Hat
10 2 (0.76%) Avaya
10 2 (0.76%) CheckPoint
10 2 (0.76%) SolarWinds
10 2 (0.76%) WatchGuard
11 1 (0.38%) Capita
11 1 (0.38%) Google
11 1 (0.38%) SonicWALL