Period
to 12 November 2019

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies during the 6 months to 12 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
12 Nov 2019
Same period 2018 Same period 2017
Rank 889 898 926
Rank change year-on-year +9 +28 +81
Permanent jobs requiring a 1st Line Support Engineer 173 265 294
As % of all permanent IT jobs advertised in the UK 0.13% 0.16% 0.17%
As % of the Job Titles category 0.13% 0.17% 0.17%
Number of salaries quoted 162 249 272
UK median annual salary £22,500 £22,500 £21,500
Median salary % change year-on-year - +4.65% -4.44%
10th Percentile £19,000 £18,750 £17,000
90th Percentile £28,750 £26,300 £27,500
UK excluding London median annual salary £22,000 £22,000 £20,000
% change year-on-year - +10.00% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,695 155,097 170,902
% of permanent IT jobs with a recognized job title 95.60% 95.90% 95.99%
Number of salaries quoted 104,594 124,978 137,021
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 12 November 2019.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 12 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 168 £22,500 - 58
UK excluding London -11 107 £22,000 - 50
London +75 63 £25,000 +4.17% 9
South East -12 48 £23,000 +2.22% 24
North of England +23 22 £22,500 +15.38% 6
Midlands +28 17 £21,500 -2.27% 6
West Midlands +29 14 £21,500 -4.44% 3
South West 0 13 £21,000 - 5
North West +21 12 £22,500 +16.88% 2
Yorkshire +2 10 £21,750 -9.38% 2
East of England +63 5 £25,500 +13.33% 8
East Midlands +23 3 £19,000 -11.63% 3
Wales - 2 £20,000 - 1

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 November 2019, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 118 (68.21%) Windows
2 77 (44.51%) Microsoft
3 74 (42.77%) Active Directory
4 72 (41.62%) Office 365
5 48 (27.75%) Windows 10
6 42 (24.28%) Microsoft Office
7 38 (21.97%) Windows 7
8 29 (16.76%) Problem-Solving
9 25 (14.45%) ITIL
9 25 (14.45%) VoIP
10 24 (13.87%) Windows Server
11 22 (12.72%) LAN
11 22 (12.72%) Cisco
12 21 (12.14%) WAN
12 21 (12.14%) Asset Management
13 16 (9.25%) Finance
14 15 (8.67%) Firewall
14 15 (8.67%) SLA
14 15 (8.67%) Azure
15 14 (8.09%) TCP/IP
15 14 (8.09%) MS Exchange
15 14 (8.09%) SQL
16 13 (7.51%) Mac OS X
17 12 (6.94%) VMware
17 12 (6.94%) Citrix
17 12 (6.94%) MCP
18 11 (6.36%) Internet
18 11 (6.36%) Wireless
18 11 (6.36%) Time Management
19 10 (5.78%) Cisco Certification

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.09%) MS Exchange
2 5 (2.89%) Skype for Business
3 2 (1.16%) Exchange Server 2010
3 2 (1.16%) SharePoint
4 1 (0.58%) Exchange Server 2013
Applications
1 42 (24.28%) Microsoft Office
2 9 (5.20%) Microsoft Excel
3 7 (4.05%) Microsoft PowerPoint
4 5 (2.89%) MS Visio
Business Applications
1 1 (0.58%) Cognos TM1
1 1 (0.58%) NetSuite
Cloud Services
1 72 (41.62%) Office 365
2 15 (8.67%) Azure
3 7 (4.05%) G Suite
4 1 (0.58%) Amazon S3
4 1 (0.58%) AWS
4 1 (0.58%) Cloud Computing
4 1 (0.58%) Dropbox
4 1 (0.58%) Google Docs
4 1 (0.58%) Mimecast
4 1 (0.58%) OneDrive
4 1 (0.58%) SaaS
Communications & Networking
1 25 (14.45%) VoIP
2 22 (12.72%) LAN
3 21 (12.14%) WAN
4 15 (8.67%) Firewall
5 14 (8.09%) TCP/IP
6 11 (6.36%) Internet
6 11 (6.36%) Wireless
7 9 (5.20%) DNS
8 7 (4.05%) Broadband
8 7 (4.05%) VPN
9 6 (3.47%) DHCP
10 5 (2.89%) Skype
11 4 (2.31%) Remote Desktop
12 3 (1.73%) DSL
12 3 (1.73%) Unified Communications
13 2 (1.16%) BGP
13 2 (1.16%) MPLS
13 2 (1.16%) Network Security
14 1 (0.58%) Cisco ASA
14 1 (0.58%) Cisco Nexus
Database & Business Intelligence
1 6 (3.47%) SQL Server
2 1 (0.58%) MS Access
2 1 (0.58%) MySQL
Development Applications
1 5 (2.89%) JIRA
General
1 16 (9.25%) Finance
2 9 (5.20%) Telecoms
3 7 (4.05%) German Language
3 7 (4.05%) Retail
4 5 (2.89%) Italian Language
4 5 (2.89%) Law
4 5 (2.89%) Legal
5 4 (2.31%) Banking
6 3 (1.73%) Advertising
6 3 (1.73%) Electronics
6 3 (1.73%) Manufacturing
6 3 (1.73%) Marketing
6 3 (1.73%) Public Sector
7 2 (1.16%) French Language
8 1 (0.58%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.58%) COM
1 1 (0.58%) X-Windows
Miscellaneous
1 9 (5.20%) Video Conferencing
2 5 (2.89%) iPhone
3 4 (2.31%) Data Centre
4 3 (1.73%) Analytical Skills
4 3 (1.73%) Hedge funds
4 3 (1.73%) Management Information System
5 2 (1.16%) Driving Licence
5 2 (1.16%) iPad
5 2 (1.16%) Self-Motivation
6 1 (0.58%) Anti-Piracy
6 1 (0.58%) Enterprise Software
6 1 (0.58%) Fat Client
6 1 (0.58%) Thin Client
Operating Systems
1 118 (68.21%) Windows
2 48 (27.75%) Windows 10
3 38 (21.97%) Windows 7
4 24 (13.87%) Windows Server
5 13 (7.51%) Mac OS X
6 9 (5.20%) Windows Server 2008
7 8 (4.62%) Linux
8 7 (4.05%) Mac OS
8 7 (4.05%) Windows Server 2012
9 4 (2.31%) Windows 8
10 3 (1.73%) Android
11 2 (1.16%) Apple iOS
11 2 (1.16%) Unix
12 1 (0.58%) Ubuntu
12 1 (0.58%) Windows XP
Processes & Methodologies
1 29 (16.76%) Problem-Solving
2 25 (14.45%) ITIL
3 21 (12.14%) Asset Management
4 11 (6.36%) Time Management
5 8 (4.62%) Stakeholder Management
6 7 (4.05%) Continuous Improvement
6 7 (4.05%) Service Management
7 6 (3.47%) Biometrics
8 5 (2.89%) Computer Science
9 4 (2.31%) Break/Fix
9 4 (2.31%) Infrastructure Engineering
10 3 (1.73%) Antivirus Management
10 3 (1.73%) Business Intelligence
10 3 (1.73%) CRM
10 3 (1.73%) Digital Marketing
10 3 (1.73%) ITSM
10 3 (1.73%) Mentoring
10 3 (1.73%) Proactive Monitoring
10 3 (1.73%) Programme Management
10 3 (1.73%) Project Management
Programming Languages
1 14 (8.09%) SQL
2 1 (0.58%) C
Qualifications
1 12 (6.94%) MCP
2 10 (5.78%) Cisco Certification
3 9 (5.20%) CCNA
3 9 (5.20%) Microsoft Certification
4 8 (4.62%) Degree
4 8 (4.62%) MCTS
5 7 (4.05%) CCENT
5 7 (4.05%) MCITP
6 6 (3.47%) A+ Certification
7 5 (2.89%) Security Cleared
8 4 (2.31%) DV Cleared
8 4 (2.31%) JNCIS
9 3 (1.73%) Network+ Certification
10 2 (1.16%) CCNP
10 2 (1.16%) SC Cleared
11 1 (0.58%) CCDP
11 1 (0.58%) CCIE
11 1 (0.58%) CCSA
11 1 (0.58%) JNCIA
11 1 (0.58%) MCSA
Quality Assurance & Compliance
1 15 (8.67%) SLA
2 1 (0.58%) PCI DSS
System Software
1 74 (42.77%) Active Directory
2 9 (5.20%) VMware Infrastructure
3 3 (1.73%) UAG
3 3 (1.73%) VMware ESXi
4 2 (1.16%) Terminal Server
5 1 (0.58%) BitLocker
5 1 (0.58%) Hyper-V
5 1 (0.58%) Virtual Desktop
5 1 (0.58%) XenDesktop
Systems Management
1 8 (4.62%) SCCM
2 3 (1.73%) SCOM
2 3 (1.73%) vCenter Server
3 1 (0.58%) Cisco CUCM
3 1 (0.58%) PaperCut
Vendors
1 77 (44.51%) Microsoft
2 22 (12.72%) Cisco
3 12 (6.94%) Citrix
3 12 (6.94%) VMware
4 6 (3.47%) Meraki
5 5 (2.89%) ServiceNow
6 4 (2.31%) Apple
6 4 (2.31%) Ivanti
6 4 (2.31%) Polycom
6 4 (2.31%) Sophos
7 3 (1.73%) Avaya
7 3 (1.73%) Google
7 3 (1.73%) LogicMonitor
7 3 (1.73%) Palo Alto
7 3 (1.73%) SAP
7 3 (1.73%) SolarWinds
7 3 (1.73%) Sun
7 3 (1.73%) ZyXEL
8 2 (1.16%) iManage
8 2 (1.16%) Snow