Period
to 6 July 2020

The median annual salary for a 1st Line Support Engineer was £23,000 in advertised job vacancies during the 6 months to 6 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
6 Jul 2020
Same period 2019 Same period 2018
Rank 774 945 985
Rank change year-on-year +171 +40 -18
Permanent jobs requiring a 1st Line Support Engineer 56 173 243
As % of all permanent jobs advertised in the UK 0.071% 0.12% 0.14%
As % of the Job Titles category 0.074% 0.12% 0.14%
Number of salaries quoted 55 161 231
Median annual salary £23,000 £22,500 £22,000
Median salary % change year-on-year +2.22% +2.27% -
10th Percentile £19,000 £18,750 £18,250
90th Percentile £29,500 £30,000 £26,500
UK excluding London median annual salary £22,500 £22,500 £21,000
% change year-on-year - +7.14% -2.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 75,168 141,260 171,966
% of permanent IT jobs with a recognized job title 95.09% 95.89% 96.28%
Number of salaries quoted 60,519 112,778 139,740
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,410
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Support Engineer over the 6 months to 6 July 2020.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 6 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +150 47 £23,000 +2.22% 5
UK excluding London +166 40 £22,500 - 5
South East +101 19 £23,000 -2.13% 1
London +136 14 £24,750 -1.00%
South West +106 6 £21,250 +1.19% 4
Wales - 5 £23,500 -
North of England +137 4 £22,250 -1.11%
North West +100 4 £22,250 +1.14%
East of England +93 3 £23,000 +12.20%
Scotland +79 2 £22,000 +15.79%
Midlands +104 1 £22,000 +3.53%
East Midlands +63 1 £22,000 +4.76%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 6 July 2020, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 39 (69.64%) Windows
2 31 (55.36%) Active Directory
3 27 (48.21%) Microsoft
4 17 (30.36%) Windows Server
5 16 (28.57%) SLA
5 16 (28.57%) Office 365
6 14 (25.00%) Windows 10
7 12 (21.43%) Microsoft Office
8 11 (19.64%) Windows 7
9 9 (16.07%) Windows Server 2012
10 8 (14.29%) ITIL
10 8 (14.29%) Firewall
11 7 (12.50%) Wi-Fi
11 7 (12.50%) MS Exchange
11 7 (12.50%) DNS
11 7 (12.50%) VoIP
11 7 (12.50%) DHCP
11 7 (12.50%) Windows Server 2008
12 6 (10.71%) LAN
12 6 (10.71%) VMware
13 5 (8.93%) Telecoms
13 5 (8.93%) Service Management
13 5 (8.93%) Citrix
13 5 (8.93%) SCCM
13 5 (8.93%) Degree
13 5 (8.93%) Unified Communications
13 5 (8.93%) Line Management
13 5 (8.93%) Analytical Skills
14 4 (7.14%) WebRTC
14 4 (7.14%) Hyper-V

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.50%) MS Exchange
2 2 (3.57%) Exchange Server 2010
3 1 (1.79%) Exchange Server 2003
3 1 (1.79%) Exchange Server 2007
3 1 (1.79%) SharePoint
Applications
1 12 (21.43%) Microsoft Office
2 4 (7.14%) Microsoft Excel
3 2 (3.57%) Microsoft PowerPoint
Cloud Services
1 16 (28.57%) Office 365
2 3 (5.36%) Azure
3 2 (3.57%) AWS
4 1 (1.79%) Data Lake Analytics
4 1 (1.79%) G Suite
4 1 (1.79%) Power Platform
Communications & Networking
1 8 (14.29%) Firewall
2 7 (12.50%) DHCP
2 7 (12.50%) DNS
2 7 (12.50%) VoIP
2 7 (12.50%) Wi-Fi
3 6 (10.71%) LAN
4 5 (8.93%) Unified Communications
5 4 (7.14%) PBX
5 4 (7.14%) PSTN
5 4 (7.14%) RTP
5 4 (7.14%) TCP/IP
5 4 (7.14%) VPN
6 3 (5.36%) WAN
6 3 (5.36%) Wireless
7 2 (3.57%) Internet
7 2 (3.57%) Remote Desktop
8 1 (1.79%) Ethernet
8 1 (1.79%) Multicast
8 1 (1.79%) NetScaler
8 1 (1.79%) Network Security
Database & Business Intelligence
1 1 (1.79%) Data Lake
1 1 (1.79%) Microsoft Analysis Services
1 1 (1.79%) Power BI
1 1 (1.79%) Relational Database
1 1 (1.79%) SQL Server
1 1 (1.79%) SQL Server Analysis Services
1 1 (1.79%) SQL Server Integration Services
1 1 (1.79%) SQL Server Reporting Services
Development Applications
1 2 (3.57%) JIRA
General
1 5 (8.93%) Telecoms
2 3 (5.36%) Finance
3 2 (3.57%) French Language
3 2 (3.57%) German Language
3 2 (3.57%) Spanish Language
4 1 (1.79%) Advertising
4 1 (1.79%) Housing Association
4 1 (1.79%) Law
4 1 (1.79%) Legal
4 1 (1.79%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (7.14%) WebRTC
Miscellaneous
1 5 (8.93%) Analytical Skills
2 4 (7.14%) Management Information System
3 3 (5.36%) Private Cloud
4 2 (3.57%) iPhone
4 2 (3.57%) Video Conferencing
5 1 (1.79%) Blackberry
5 1 (1.79%) Client/Server
5 1 (1.79%) Data Centre
5 1 (1.79%) Self-Motivation
5 1 (1.79%) Smartphone
Operating Systems
1 39 (69.64%) Windows
2 17 (30.36%) Windows Server
3 14 (25.00%) Windows 10
4 11 (19.64%) Windows 7
5 9 (16.07%) Windows Server 2012
6 7 (12.50%) Windows Server 2008
7 3 (5.36%) Android
7 3 (5.36%) Linux
7 3 (5.36%) Windows 8
7 3 (5.36%) Windows Server 2003
7 3 (5.36%) Windows Server 2016
8 2 (3.57%) Mac OS X
8 2 (3.57%) Unix
8 2 (3.57%) Windows Server 2019
8 2 (3.57%) Windows XP
9 1 (1.79%) Apple iOS
9 1 (1.79%) Mac OS
9 1 (1.79%) Windows Vista
Processes & Methodologies
1 8 (14.29%) ITIL
2 5 (8.93%) Line Management
2 5 (8.93%) Service Management
3 4 (7.14%) CRM
3 4 (7.14%) Problem-Solving
4 3 (5.36%) Business Continuity
4 3 (5.36%) Disaster Recovery
4 3 (5.36%) Service Delivery
5 2 (3.57%) Agile Software Development
5 2 (3.57%) Asset Management
5 2 (3.57%) Change Management
5 2 (3.57%) Cybersecurity
5 2 (3.57%) Fintech
5 2 (3.57%) Root Cause Analysis
5 2 (3.57%) Scrum
6 1 (1.79%) Analytics
6 1 (1.79%) Coaching
6 1 (1.79%) Mentoring
6 1 (1.79%) Proactive Monitoring
6 1 (1.79%) Ticket Management
Programming Languages
1 3 (5.36%) SQL
2 1 (1.79%) PowerShell
2 1 (1.79%) T-SQL
2 1 (1.79%) U-SQL
Qualifications
1 5 (8.93%) Degree
2 3 (5.36%) CCNA
2 3 (5.36%) Cisco Certification
3 2 (3.57%) CCSA
3 2 (3.57%) ITIL Certification
3 2 (3.57%) Microsoft Certification
4 1 (1.79%) HND
4 1 (1.79%) MCITP
4 1 (1.79%) MCP
4 1 (1.79%) MCTS
4 1 (1.79%) SC Cleared
4 1 (1.79%) Security Cleared
Quality Assurance & Compliance
1 16 (28.57%) SLA
System Software
1 31 (55.36%) Active Directory
2 4 (7.14%) Hyper-V
3 3 (5.36%) VMware Infrastructure
4 2 (3.57%) XenApp
4 2 (3.57%) XenDesktop
5 1 (1.79%) Citrix Hypervisor
5 1 (1.79%) VMware ESXi
5 1 (1.79%) vSphere
Systems Management
1 5 (8.93%) SCCM
2 1 (1.79%) Cisco CUCM
2 1 (1.79%) Norton AntiVirus
2 1 (1.79%) WSUS
Vendors
1 27 (48.21%) Microsoft
2 6 (10.71%) VMware
3 5 (8.93%) Citrix
4 3 (5.36%) Cisco
5 1 (1.79%) Cognos
5 1 (1.79%) Databricks
5 1 (1.79%) Dell
5 1 (1.79%) HP
5 1 (1.79%) McAfee
5 1 (1.79%) NETGEAR
5 1 (1.79%) Remedy
5 1 (1.79%) ServiceNow
5 1 (1.79%) Symantec
5 1 (1.79%) Veeam