Period
to 25 January 2021

The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies during the 6 months to 25 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
25 Jan 2021
Same period 2020 Same period 2019
Rank 695 888 933
Rank change year-on-year +193 +45 +3
Permanent jobs requiring a 1st Line Support Engineer 75 140 188
As % of all permanent jobs advertised in the UK 0.12% 0.11% 0.12%
As % of the Job Titles category 0.12% 0.12% 0.13%
Number of salaries quoted 76 134 182
Median annual salary £22,000 £23,000 £22,500
Median salary % change year-on-year -4.35% +2.22% +7.14%
10th Percentile £19,000 £19,000 £18,750
90th Percentile £27,125 £28,750 £26,950
UK excluding London median annual salary £21,500 £21,500 £22,000
% change year-on-year - -2.27% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 61,254 119,371 145,594
% of permanent IT jobs with a recognized job title 95.15% 95.56% 95.94%
Number of salaries quoted 49,680 96,629 117,878
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Support Engineer over the 6 months to 25 January 2021.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 25 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +195 74 £22,000 -4.35% 9
UK excluding London +176 58 £21,500 - 8
South East +136 30 £21,000 -2.33% 3
London +180 16 £25,250 -0.98% 1
South West +67 12 £22,250 - 1
North of England +92 8 £21,000 -1.18% 2
Yorkshire +47 7 £20,500 +2.50%
East of England +94 5 £20,000 -21.57% 1
Work from Home -65 4 £25,750 +7.29%
Midlands +67 3 £22,000 +2.33% 1
West Midlands +58 2 £22,000 +2.33% 1
North West +77 1 £21,500 -4.44% 2
East Midlands +55 1 £22,000 +17.33%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 January 2021, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 50 (66.67%) Office 365
2 49 (65.33%) Windows
3 43 (57.33%) Active Directory
4 35 (46.67%) Microsoft
5 27 (36.00%) Windows Server
6 21 (28.00%) DNS
7 18 (24.00%) DHCP
8 16 (21.33%) Windows 7
8 16 (21.33%) Windows 10
9 14 (18.67%) Microsoft Office
9 14 (18.67%) VMware
10 13 (17.33%) Finance
10 13 (17.33%) Citrix
11 12 (16.00%) Telecoms
12 11 (14.67%) Firewall
13 10 (13.33%) MS Exchange
13 10 (13.33%) Windows Server 2012
13 10 (13.33%) Driving Licence
14 9 (12.00%) Windows Server 2016
14 9 (12.00%) Windows 8
14 9 (12.00%) XenDesktop
14 9 (12.00%) Azure
14 9 (12.00%) TCP/IP
15 8 (10.67%) VoIP
15 8 (10.67%) SAP
15 8 (10.67%) Business Intelligence
15 8 (10.67%) Electronics
15 8 (10.67%) Manufacturing
15 8 (10.67%) Programme Management
15 8 (10.67%) Marketing

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (13.33%) MS Exchange
2 1 (1.33%) Confluence
2 1 (1.33%) Exchange Server 2013
Applications
1 14 (18.67%) Microsoft Office
2 2 (2.67%) Microsoft Excel
Cloud Services
1 50 (66.67%) Office 365
2 9 (12.00%) Azure
3 3 (4.00%) AWS
3 3 (4.00%) SaaS
4 2 (2.67%) G Suite
4 2 (2.67%) Mimecast
5 1 (1.33%) Azure Active Directory
5 1 (1.33%) GCP
Communications & Networking
1 21 (28.00%) DNS
2 18 (24.00%) DHCP
3 11 (14.67%) Firewall
4 9 (12.00%) TCP/IP
5 8 (10.67%) VoIP
6 6 (8.00%) LAN
6 6 (8.00%) WAN
7 4 (5.33%) Internet
7 4 (5.33%) NetScaler
7 4 (5.33%) Remote Desktop
8 3 (4.00%) VPN
9 2 (2.67%) PBX
9 2 (2.67%) Wi-Fi
9 2 (2.67%) Wireless
10 1 (1.33%) Cisco IOS
10 1 (1.33%) PSTN
10 1 (1.33%) RTP
10 1 (1.33%) SS7
10 1 (1.33%) Unified Communications
Development Applications
1 5 (6.67%) JIRA
General
1 13 (17.33%) Finance
2 12 (16.00%) Telecoms
3 8 (10.67%) Electronics
3 8 (10.67%) Manufacturing
3 8 (10.67%) Marketing
3 8 (10.67%) Public Sector
4 6 (8.00%) German Language
5 3 (4.00%) French Language
6 2 (2.67%) Law
7 1 (1.33%) Automotive
7 1 (1.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.33%) WebRTC
Miscellaneous
1 10 (13.33%) Driving Licence
2 5 (6.67%) Blog
2 5 (6.67%) User Experience
3 4 (5.33%) Self-Motivation
3 4 (5.33%) Smartphone
4 2 (2.67%) Analytical Skills
5 1 (1.33%) Biotechnology
5 1 (1.33%) Blackberry
5 1 (1.33%) iPhone
Operating Systems
1 49 (65.33%) Windows
2 27 (36.00%) Windows Server
3 16 (21.33%) Windows 10
3 16 (21.33%) Windows 7
4 10 (13.33%) Windows Server 2012
5 9 (12.00%) Windows 8
5 9 (12.00%) Windows Server 2016
6 4 (5.33%) Windows Server 2008
7 2 (2.67%) Mac OS X
8 1 (1.33%) Android
8 1 (1.33%) Apple iOS
8 1 (1.33%) Linux
8 1 (1.33%) Windows Server 2019
Processes & Methodologies
1 8 (10.67%) Business Intelligence
1 8 (10.67%) Digital Marketing
1 8 (10.67%) Programme Management
2 6 (8.00%) Service Delivery
3 4 (5.33%) ITIL
4 2 (2.67%) Continuous Improvement
4 2 (2.67%) Data Privacy
4 2 (2.67%) Proactive Management
4 2 (2.67%) Problem-Solving
5 1 (1.33%) Break/Fix
5 1 (1.33%) Coaching
5 1 (1.33%) Collaborative Working
5 1 (1.33%) CRM
5 1 (1.33%) Cybersecurity
5 1 (1.33%) Decision Tree
5 1 (1.33%) Incident Management
5 1 (1.33%) Logistics
5 1 (1.33%) Mentoring
5 1 (1.33%) Network Management
5 1 (1.33%) Resource Management
Programming Languages
1 2 (2.67%) C
1 2 (2.67%) SQL
Qualifications
1 3 (4.00%) Microsoft Certification
2 2 (2.67%) MCSA
2 2 (2.67%) SC Cleared
2 2 (2.67%) Security Cleared
3 1 (1.33%) CCNA
3 1 (1.33%) CCSA
3 1 (1.33%) Cisco Certification
3 1 (1.33%) DBS Check
3 1 (1.33%) Degree
Quality Assurance & Compliance
1 4 (5.33%) SLA
System Software
1 43 (57.33%) Active Directory
2 9 (12.00%) XenDesktop
3 5 (6.67%) XenApp
4 4 (5.33%) Citrix Hypervisor
4 4 (5.33%) Hyper-V
4 4 (5.33%) vSphere
5 3 (4.00%) VMware Infrastructure
6 2 (2.67%) Docker
6 2 (2.67%) pfSense
Systems Management
1 1 (1.33%) SCCM
Vendors
1 35 (46.67%) Microsoft
2 14 (18.67%) VMware
3 13 (17.33%) Citrix
4 8 (10.67%) SAP
5 5 (6.67%) Sophos
6 4 (5.33%) Avaya
6 4 (5.33%) Cisco
6 4 (5.33%) ServiceNow
7 2 (2.67%) Apple
8 1 (1.33%) Draytek
8 1 (1.33%) Juniper
8 1 (1.33%) Polycom
8 1 (1.33%) Remedy
8 1 (1.33%) SolarWinds
8 1 (1.33%) Yealink