Period
to 25 February 2020

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies during the 6 months to 25 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
25 Feb 2020
Same period 2019 Same period 2018
Rank 881 940 952
Rank change year-on-year +59 +12 +56
Permanent jobs requiring a 1st Line Support Engineer 128 179 246
As % of all permanent IT jobs advertised in the UK 0.10% 0.12% 0.14%
As % of the Job Titles category 0.11% 0.12% 0.15%
Number of salaries quoted 121 171 228
UK median annual salary £22,500 £22,500 £21,000
Median salary % change year-on-year - +7.14% -6.67%
10th Percentile £19,000 £18,750 £17,000
90th Percentile £28,750 £28,750 £27,000
UK excluding London median annual salary £22,000 £22,000 £20,000
% change year-on-year - +10.00% -11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,904 144,261 167,842
% of permanent IT jobs with a recognized job title 95.48% 95.95% 96.38%
Number of salaries quoted 94,501 115,552 137,876
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 25 February 2020.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 25 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 121 £23,000 +2.22% 48
UK excluding London +36 89 £22,000 - 49
South East +39 48 £22,250 -5.32% 13
London +66 37 £26,000 +8.33% 4
South West +32 14 £22,250 +14.10% 6
North of England +49 8 £19,000 -8.56% 14
East of England +58 7 £25,500 +15.91% 8
North West +50 7 £18,000 -14.29% 9
Midlands +24 7 £21,500 +2.38% 3
West Midlands +34 6 £21,750 -3.33%
Wales - 3 £20,000 - 5
Scotland +31 2 £22,000 +15.79%
Yorkshire +26 1 £20,000 -2.44% 4
East Midlands +16 1 £19,000 -9.52% 3

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 February 2020, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 88 (68.75%) Windows
2 59 (46.09%) Microsoft
3 51 (39.84%) Active Directory
4 40 (31.25%) Office 365
5 34 (26.56%) Windows 10
6 29 (22.66%) Windows 7
7 28 (21.88%) Microsoft Office
8 22 (17.19%) SLA
9 18 (14.06%) Windows Server
10 17 (13.28%) SQL
11 16 (12.50%) Problem-Solving
12 15 (11.72%) LAN
13 14 (10.94%) VoIP
13 14 (10.94%) Microsoft Excel
14 12 (9.38%) WAN
14 12 (9.38%) Service Management
15 11 (8.59%) Firewall
15 11 (8.59%) VMware
16 10 (7.81%) Video Conferencing
16 10 (7.81%) Internet
16 10 (7.81%) Cisco
17 9 (7.03%) Citrix
17 9 (7.03%) MS Exchange
17 9 (7.03%) ITIL
17 9 (7.03%) Legal
17 9 (7.03%) Time Management
17 9 (7.03%) Windows Server 2008
17 9 (7.03%) Microsoft PowerPoint
18 8 (6.25%) Windows Server 2012
18 8 (6.25%) Asset Management

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.03%) MS Exchange
2 3 (2.34%) SharePoint
3 1 (0.78%) Exchange Server 2003
3 1 (0.78%) Exchange Server 2007
3 1 (0.78%) Exchange Server 2010
3 1 (0.78%) Exchange Server 2013
3 1 (0.78%) Skype for Business
Applications
1 28 (21.88%) Microsoft Office
2 14 (10.94%) Microsoft Excel
3 9 (7.03%) Microsoft PowerPoint
4 5 (3.91%) MS Visio
Business Applications
1 1 (0.78%) NetSuite
Cloud Services
1 40 (31.25%) Office 365
2 7 (5.47%) Azure
3 3 (2.34%) G Suite
4 2 (1.56%) AWS
Communications & Networking
1 15 (11.72%) LAN
2 14 (10.94%) VoIP
3 12 (9.38%) WAN
4 11 (8.59%) Firewall
5 10 (7.81%) Internet
6 8 (6.25%) VPN
7 6 (4.69%) Remote Desktop
8 5 (3.91%) TCP/IP
8 5 (3.91%) Unified Communications
8 5 (3.91%) Wireless
9 3 (2.34%) VLAN
9 3 (2.34%) Wi-Fi
10 1 (0.78%) DHCP
10 1 (0.78%) DNS
10 1 (0.78%) GSM
10 1 (0.78%) Skype
Database & Business Intelligence
1 5 (3.91%) SQL Server
Development Applications
1 1 (0.78%) JIRA
General
1 9 (7.03%) Legal
2 7 (5.47%) Law
3 6 (4.69%) Finance
4 4 (3.13%) Public Sector
4 4 (3.13%) Retail
5 3 (2.34%) Electronics
5 3 (2.34%) French Language
5 3 (2.34%) German Language
5 3 (2.34%) Manufacturing
5 3 (2.34%) Marketing
5 3 (2.34%) Spanish Language
5 3 (2.34%) Telecoms
6 2 (1.56%) Banking
7 1 (0.78%) Advertising
7 1 (0.78%) Back Office
7 1 (0.78%) Housing Association
7 1 (0.78%) Pharmaceutical
7 1 (0.78%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.78%) COM
1 1 (0.78%) X-Windows
Miscellaneous
1 10 (7.81%) Video Conferencing
2 4 (3.13%) iPhone
2 4 (3.13%) Management Information System
3 3 (2.34%) Data Centre
3 3 (2.34%) Private Cloud
3 3 (2.34%) Self-Motivation
4 2 (1.56%) Analytical Skills
4 2 (1.56%) Hedge funds
4 2 (1.56%) iPad
5 1 (0.78%) Blackberry
5 1 (0.78%) Client/Server
5 1 (0.78%) Enterprise Software
Operating Systems
1 88 (68.75%) Windows
2 34 (26.56%) Windows 10
3 29 (22.66%) Windows 7
4 18 (14.06%) Windows Server
5 9 (7.03%) Windows Server 2008
6 8 (6.25%) Windows Server 2012
7 6 (4.69%) Windows 8
8 5 (3.91%) Mac OS
8 5 (3.91%) Mac OS X
9 4 (3.13%) Android
10 3 (2.34%) Linux
11 2 (1.56%) Apple iOS
11 2 (1.56%) Windows Server 2003
11 2 (1.56%) Windows XP
12 1 (0.78%) Windows Vista
Processes & Methodologies
1 16 (12.50%) Problem-Solving
2 12 (9.38%) Service Management
3 9 (7.03%) ITIL
3 9 (7.03%) Time Management
4 8 (6.25%) Asset Management
5 5 (3.91%) Infrastructure Engineering
5 5 (3.91%) Service Delivery
6 4 (3.13%) Mentoring
7 3 (2.34%) Business Continuity
7 3 (2.34%) Business Intelligence
7 3 (2.34%) CRM
7 3 (2.34%) Cybersecurity
7 3 (2.34%) Digital Marketing
7 3 (2.34%) Disaster Recovery
7 3 (2.34%) Line Management
7 3 (2.34%) Programme Management
8 2 (1.56%) Biometrics
8 2 (1.56%) Break/Fix
8 2 (1.56%) Mobile Device Management
8 2 (1.56%) Proactive Monitoring
Programming Languages
1 17 (13.28%) SQL
Qualifications
1 7 (5.47%) CCNA
1 7 (5.47%) Cisco Certification
2 5 (3.91%) SC Cleared
2 5 (3.91%) Security Cleared
3 4 (3.13%) Degree
3 4 (3.13%) Microsoft Certification
4 3 (2.34%) CCSA
4 3 (2.34%) JNCIS
4 3 (2.34%) MCITP
4 3 (2.34%) MCP
4 3 (2.34%) MCTS
5 1 (0.78%) BPSS Clearance
5 1 (0.78%) HND
Quality Assurance & Compliance
1 22 (17.19%) SLA
2 1 (0.78%) ISO/IEC 27001
System Software
1 51 (39.84%) Active Directory
2 7 (5.47%) VMware Infrastructure
3 4 (3.13%) VMware ESXi
4 3 (2.34%) UAG
5 2 (1.56%) Hyper-V
5 2 (1.56%) Virtual Machines
5 2 (1.56%) XenApp
5 2 (1.56%) XenDesktop
Systems Management
1 5 (3.91%) SCCM
2 3 (2.34%) vCenter Server
3 1 (0.78%) Norton AntiVirus
3 1 (0.78%) PaperCut
Vendors
1 59 (46.09%) Microsoft
2 11 (8.59%) VMware
3 10 (7.81%) Cisco
4 9 (7.03%) Citrix
5 4 (3.13%) iManage
6 3 (2.34%) Avaya
6 3 (2.34%) LogicMonitor
6 3 (2.34%) Meraki
6 3 (2.34%) Palo Alto
6 3 (2.34%) SAP
6 3 (2.34%) Sun
7 2 (1.56%) Google
8 1 (0.78%) Ivanti
8 1 (0.78%) Juniper
8 1 (0.78%) McAfee
8 1 (0.78%) Remedy
8 1 (0.78%) Salesforce.com
8 1 (0.78%) Shavlik
8 1 (0.78%) Symantec
8 1 (0.78%) Veeam