Period
to 13 April 2021

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies during the 6 months to 13 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 763 875 970
Rank change year-on-year +112 +95 +37
Permanent jobs requiring a 1st Line Support Engineer 75 110 160
As % of all permanent jobs advertised in the UK 0.090% 0.097% 0.11%
As % of the Job Titles category 0.097% 0.10% 0.11%
Number of salaries quoted 72 107 153
10th Percentile £19,000 £19,000 £18,750
25th Percentile £19,750 £20,000 £19,250
Median annual salary (50th Percentile) £22,500 £22,500 £22,000
Median % change year-on-year - +2.27% +2.33%
75th Percentile £24,125 £26,125 £25,000
90th Percentile £25,500 £30,000 £28,750
UK excluding London median annual salary £22,000 £22,500 £22,000
% change year-on-year -2.22% +2.27% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,346 108,572 142,944
% of permanent IT jobs with a recognized job title 93.13% 95.37% 96.02%
Number of salaries quoted 60,849 88,179 115,251
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Support Engineer over the 6 months to 13 April 2021.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +89 70 £22,500 - 7
UK excluding London +85 54 £22,000 -2.22% 6
South East +65 24 £22,250 -1.11% 2
London +96 16 £25,000 -3.85% 1
South West +24 12 £22,500 - 1
North of England +47 9 £20,000 - 2
Midlands +46 7 £22,000 +7.32% 1
Yorkshire +10 6 £20,500 +2.50% 2
Work from Home -114 6 £23,000 -4.17%
West Midlands +29 4 £21,000 -4.55%
East Midlands +23 3 £22,000 +15.79% 1
East of England +55 2 £24,250 -4.90%
North East - 2 £20,000 -
North West +32 1 £21,500 +7.50%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 13 April 2021, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 51 (68.00%) Windows
2 47 (62.67%) Microsoft 365
3 41 (54.67%) Active Directory
4 30 (40.00%) Microsoft
5 24 (32.00%) Windows Server
6 18 (24.00%) Microsoft Office
7 16 (21.33%) Driving Licence
8 15 (20.00%) Windows 10
9 12 (16.00%) Windows 7
9 12 (16.00%) Azure
9 12 (16.00%) Citrix
9 12 (16.00%) DHCP
9 12 (16.00%) DNS
10 10 (13.33%) ITIL
10 10 (13.33%) VMware
10 10 (13.33%) Firewall
10 10 (13.33%) XenDesktop
10 10 (13.33%) Degree
11 9 (12.00%) ServiceNow
11 9 (12.00%) Finance
12 8 (10.67%) Windows Server 2012
13 7 (9.33%) MS Exchange
13 7 (9.33%) SLA
13 7 (9.33%) TCP/IP
13 7 (9.33%) VPN
13 7 (9.33%) WAN
14 6 (8.00%) Self-Motivation
14 6 (8.00%) XenApp
14 6 (8.00%) Windows Server 2008
14 6 (8.00%) Windows 8

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.33%) MS Exchange
2 5 (6.67%) SharePoint
3 1 (1.33%) Exchange Server 2010
3 1 (1.33%) Exchange Server 2013
Applications
1 18 (24.00%) Microsoft Office
Cloud Services
1 47 (62.67%) Microsoft 365
2 12 (16.00%) Azure
3 4 (5.33%) AWS
3 4 (5.33%) SaaS
4 2 (2.67%) Azure Active Directory
4 2 (2.67%) Google Workspace
4 2 (2.67%) Mimecast
Communications & Networking
1 12 (16.00%) DHCP
1 12 (16.00%) DNS
2 10 (13.33%) Firewall
3 7 (9.33%) TCP/IP
3 7 (9.33%) VPN
3 7 (9.33%) WAN
4 5 (6.67%) LAN
4 5 (6.67%) Wireless
5 4 (5.33%) NetScaler
6 3 (4.00%) VoIP
7 1 (1.33%) Broadband
7 1 (1.33%) PBX
7 1 (1.33%) Remote Desktop
7 1 (1.33%) Unified Communications
7 1 (1.33%) Wi-Fi
Database & Business Intelligence
1 2 (2.67%) SQL Server
Development Applications
1 4 (5.33%) JIRA
General
1 9 (12.00%) Finance
2 4 (5.33%) Manufacturing
2 4 (5.33%) Telecoms
3 3 (4.00%) German Language
4 2 (2.67%) Electronics
4 2 (2.67%) Law
4 2 (2.67%) Marketing
4 2 (2.67%) Military
4 2 (2.67%) Public Sector
5 1 (1.33%) Banking
5 1 (1.33%) Investment Banking
Miscellaneous
1 16 (21.33%) Driving Licence
2 6 (8.00%) Analytical Skills
2 6 (8.00%) Self-Motivation
3 3 (4.00%) Smartphone
4 2 (2.67%) Blackberry
4 2 (2.67%) iPhone
5 1 (1.33%) Hedge funds
5 1 (1.33%) Life Science
Operating Systems
1 51 (68.00%) Windows
2 24 (32.00%) Windows Server
3 15 (20.00%) Windows 10
4 12 (16.00%) Windows 7
5 8 (10.67%) Windows Server 2012
6 6 (8.00%) Windows 8
6 6 (8.00%) Windows Server 2008
7 5 (6.67%) Windows Server 2016
8 2 (2.67%) Android
9 1 (1.33%) Apple iOS
9 1 (1.33%) Linux
9 1 (1.33%) Mac OS X
9 1 (1.33%) Windows Server 2019
Processes & Methodologies
1 10 (13.33%) ITIL
2 4 (5.33%) Service Delivery
3 3 (4.00%) Break/Fix
3 3 (4.00%) Problem-Solving
4 2 (2.67%) Business Intelligence
4 2 (2.67%) Continuous Improvement
4 2 (2.67%) Cybersecurity
4 2 (2.67%) Data Management
4 2 (2.67%) Data Privacy
4 2 (2.67%) Digital Marketing
4 2 (2.67%) Disaster Recovery
4 2 (2.67%) ERP
4 2 (2.67%) Proactive Management
4 2 (2.67%) Programme Management
5 1 (1.33%) Coaching
5 1 (1.33%) Fintech
5 1 (1.33%) IT Strategy
5 1 (1.33%) Mentoring
5 1 (1.33%) Performance Analysis
5 1 (1.33%) Time Management
Programming Languages
1 2 (2.67%) SQL
2 1 (1.33%) Python
2 1 (1.33%) VB
Qualifications
1 10 (13.33%) Degree
2 3 (4.00%) MCSA
2 3 (4.00%) Microsoft Certification
3 2 (2.67%) CCNA
3 2 (2.67%) Cisco Certification
3 2 (2.67%) Computer Science Degree
3 2 (2.67%) SC Cleared
3 2 (2.67%) Security Cleared
4 1 (1.33%) DBS Check
Quality Assurance & Compliance
1 7 (9.33%) SLA
System Software
1 41 (54.67%) Active Directory
2 10 (13.33%) XenDesktop
3 6 (8.00%) XenApp
4 4 (5.33%) Citrix Hypervisor
4 4 (5.33%) Hyper-V
4 4 (5.33%) vSphere
5 2 (2.67%) Docker
5 2 (2.67%) pfSense
6 1 (1.33%) VMware Infrastructure
Systems Management
1 2 (2.67%) SCCM
Vendors
1 30 (40.00%) Microsoft
2 12 (16.00%) Citrix
3 10 (13.33%) VMware
4 9 (12.00%) ServiceNow
5 5 (6.67%) Cisco
6 4 (5.33%) Avaya
7 2 (2.67%) Apple
7 2 (2.67%) Meraki
7 2 (2.67%) Palo Alto
7 2 (2.67%) SAP
8 1 (1.33%) Draytek
8 1 (1.33%) Juniper
8 1 (1.33%) Polycom
8 1 (1.33%) Yealink