Period
to

The median annual salary for a 1st Line Support Engineer was £25,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1121 908 753
Rank change year-on-year -213 -155 +193
Permanent jobs requiring a 1st Line Support Engineer 106 103 40
As % of all permanent jobs advertised in the UK 0.062% 0.090% 0.061%
As % of the Job Titles category 0.067% 0.099% 0.065%
Number of salaries quoted 93 99 40
10th Percentile £20,500 £19,000 £19,000
25th Percentile £21,500 £19,500 £19,625
Median annual salary (50th Percentile) £25,000 £22,500 £22,500
Median % change year-on-year +11.11% - -
75th Percentile £27,250 £24,125 £25,000
90th Percentile £31,800 £25,500 £28,800
UK excluding London median annual salary £23,500 £21,000 £22,500
% change year-on-year +11.90% -6.67% +1.12%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Support Engineer over the 6 months to 8 August 2022.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -207 93 £25,000 +13.64% 29
UK excluding London -132 62 £23,500 +11.90% 27
London -171 34 £27,000 +8.00% 2
Work from Home -235 21 £25,500 +10.87% 7
South East -66 18 £22,500 -2.17% 6
South West -18 16 £25,000 +12.36% 6
Midlands -54 10 £23,000 +9.52% 2
East Midlands -14 8 £23,000 +10.84% 2
North of England -64 8 £21,750 +8.75% 13
East of England -80 7 £27,000 +28.57%
Yorkshire -19 6 £21,250 +6.25% 5
Scotland - 3 £25,000 -
West Midlands -55 2 £22,500 +7.14%
North West -58 2 £26,500 +10.42% 8

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st Line Support Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 64 (60.38%) Windows
2 52 (49.06%) Active Directory
3 51 (48.11%) Microsoft
4 50 (47.17%) Microsoft 365
5 46 (43.40%) Windows 10
5 46 (43.40%) Social Skills
6 19 (17.92%) ITIL
6 19 (17.92%) Problem-Solving
7 18 (16.98%) Service Delivery
8 16 (15.09%) MS Exchange
9 15 (14.15%) Microsoft Office
9 15 (14.15%) Service Management
10 14 (13.21%) ITSM
11 13 (12.26%) DHCP
11 13 (12.26%) DNS
11 13 (12.26%) SharePoint
12 12 (11.32%) LAN
12 12 (11.32%) TCP/IP
12 12 (11.32%) SLA
12 12 (11.32%) Azure
13 10 (9.43%) Security Cleared
13 10 (9.43%) Incident Management
13 10 (9.43%) Citrix
13 10 (9.43%) Break/Fix
14 9 (8.49%) Windows Server
14 9 (8.49%) Firewall
14 9 (8.49%) WAN
14 9 (8.49%) Mac OS
15 7 (6.60%) Android
15 7 (6.60%) Time Management

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (15.09%) MS Exchange
2 13 (12.26%) SharePoint
3 5 (4.72%) Skype for Business
4 4 (3.77%) Exchange Server 2010
5 1 (0.94%) Blackberry Enterprise Server
Applications
1 15 (14.15%) Microsoft Office
2 1 (0.94%) Acrobat
2 1 (0.94%) Microsoft Excel
2 1 (0.94%) Microsoft PowerPoint
2 1 (0.94%) Microsoft Project
Cloud Services
1 50 (47.17%) Microsoft 365
2 12 (11.32%) Azure
3 5 (4.72%) Azure Active Directory
4 2 (1.89%) Dynamics 365
4 2 (1.89%) OneDrive
5 1 (0.94%) Akamai
5 1 (0.94%) SaaS
Communications & Networking
1 13 (12.26%) DHCP
1 13 (12.26%) DNS
2 12 (11.32%) LAN
2 12 (11.32%) TCP/IP
3 9 (8.49%) Firewall
3 9 (8.49%) WAN
4 6 (5.66%) Wi-Fi
5 5 (4.72%) Skype
6 4 (3.77%) VoIP
6 4 (3.77%) VPN
7 3 (2.83%) Internet
7 3 (2.83%) Remote Desktop
7 3 (2.83%) Wireless
8 2 (1.89%) Ethernet
8 2 (1.89%) VLAN
9 1 (0.94%) 802.11
9 1 (0.94%) HTTP
9 1 (0.94%) HTTPS
9 1 (0.94%) Network Security
9 1 (0.94%) WLAN
Database & Business Intelligence
1 2 (1.89%) Amazon RDS
1 2 (1.89%) SQL Server
Development Applications
1 2 (1.89%) JIRA
General
1 46 (43.40%) Social Skills
2 5 (4.72%) Retail
3 4 (3.77%) Finance
3 4 (3.77%) Legal
3 4 (3.77%) Telecoms
4 3 (2.83%) Advertising
4 3 (2.83%) Law
4 3 (2.83%) Manufacturing
5 2 (1.89%) Inclusion and Diversity
5 2 (1.89%) Influencing Skills
5 2 (1.89%) Organisational Skills
6 1 (0.94%) Aviation
6 1 (0.94%) Banking
6 1 (0.94%) Documentation Skills
6 1 (0.94%) Pharmaceutical
6 1 (0.94%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (0.94%) 802.1X
Miscellaneous
1 6 (5.66%) Smartphone
2 4 (3.77%) Management Information System
3 3 (2.83%) Driving Licence
3 3 (2.83%) Video Conferencing
4 2 (1.89%) Handset
4 2 (1.89%) iPad
4 2 (1.89%) Private Cloud
5 1 (0.94%) Anti-Spyware
5 1 (0.94%) Data Centre
5 1 (0.94%) Data Protection Act
5 1 (0.94%) Fat Client
5 1 (0.94%) iPhone
5 1 (0.94%) Public Cloud
5 1 (0.94%) Self-Motivation
5 1 (0.94%) Thin Client
5 1 (0.94%) User Experience
Operating Systems
1 64 (60.38%) Windows
2 46 (43.40%) Windows 10
3 9 (8.49%) Mac OS
3 9 (8.49%) Windows Server
4 7 (6.60%) Android
4 7 (6.60%) Apple iOS
5 5 (4.72%) Windows 7
6 4 (3.77%) Linux
7 3 (2.83%) Ubuntu
7 3 (2.83%) Windows Server 2008
7 3 (2.83%) Windows Server 2012
8 2 (1.89%) Windows Server 2019
9 1 (0.94%) Windows Server 2016
9 1 (0.94%) Windows Vista
9 1 (0.94%) Windows XP
Processes & Methodologies
1 19 (17.92%) ITIL
1 19 (17.92%) Problem-Solving
2 18 (16.98%) Service Delivery
3 15 (14.15%) Service Management
4 14 (13.21%) ITSM
5 10 (9.43%) Break/Fix
5 10 (9.43%) Incident Management
6 7 (6.60%) Ticket Management
6 7 (6.60%) Time Management
7 5 (4.72%) Change Control
7 5 (4.72%) Infrastructure Engineering
8 4 (3.77%) Asset Management
8 4 (3.77%) Major Incident Management
8 4 (3.77%) Security Patching
9 3 (2.83%) Collaborative Working
9 3 (2.83%) Computer Science
9 3 (2.83%) Customer-Centricity
9 3 (2.83%) Data Loss Prevention
9 3 (2.83%) Security Management
9 3 (2.83%) Trend Analysis
Programming Languages
1 6 (5.66%) PowerShell
2 1 (0.94%) C
2 1 (0.94%) SQL
Qualifications
1 10 (9.43%) Security Cleared
2 6 (5.66%) Degree
2 6 (5.66%) DV Cleared
2 6 (5.66%) Microsoft Certification
3 4 (3.77%) CCNA
3 4 (3.77%) Cisco Certification
3 4 (3.77%) MCP
4 3 (2.83%) CCA
4 3 (2.83%) Citrix Certification
4 3 (2.83%) SC Cleared
5 2 (1.89%) ITIL Foundation Certificate
5 2 (1.89%) MCSA
6 1 (0.94%) A+ Certification
6 1 (0.94%) BPSS Clearance
6 1 (0.94%) CCDA
6 1 (0.94%) CCNP
6 1 (0.94%) CEH
6 1 (0.94%) CompTIA Security+
6 1 (0.94%) CWNA
6 1 (0.94%) Network+ Certification
Quality Assurance & Compliance
1 12 (11.32%) SLA
2 3 (2.83%) QA
System Software
1 52 (49.06%) Active Directory
2 5 (4.72%) Virtual Desktop
3 1 (0.94%) VMware Infrastructure
Systems Management
1 4 (3.77%) Microsoft Intune
2 2 (1.89%) SCCM
3 1 (0.94%) Backup Exec
3 1 (0.94%) Norton AntiVirus
Vendors
1 51 (48.11%) Microsoft
2 10 (9.43%) Citrix
3 6 (5.66%) Apple
4 5 (4.72%) HP
4 5 (4.72%) ServiceNow
4 5 (4.72%) Sophos
5 3 (2.83%) Dell
5 3 (2.83%) Salesforce.com
6 2 (1.89%) Adobe
6 2 (1.89%) McAfee
7 1 (0.94%) Acronis
7 1 (0.94%) Aderant
7 1 (0.94%) Computacenter
7 1 (0.94%) Fortinet
7 1 (0.94%) IBM
7 1 (0.94%) iManage
7 1 (0.94%) Intapp
7 1 (0.94%) Palo Alto
7 1 (0.94%) Symantec
7 1 (0.94%) VMware