Period
to 19 November 2017

The median annual salary for a 1st Line Support Engineer was £21,000 in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 907 999 1019
Rank change year-on-year +92 +20 +32
Permanent jobs requiring a 1st Line Support Engineer 293 219 293
As % of all permanent IT jobs advertised in the UK 0.16% 0.12% 0.13%
As % of the Job Titles category 0.17% 0.12% 0.14%
Number of salaries quoted 270 203 270
UK median annual salary £21,000 £22,500 £22,000
Median salary % change year-on-year -6.67% +2.27% +4.76%
10th Percentile £17,000 £17,750 £17,500
90th Percentile £27,500 £30,800 £27,500
UK excluding London median annual salary £20,000 £22,000 £21,500
% change year-on-year -9.09% +2.33% +4.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170720 182020 210826
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.45%
Number of salaries quoted 136880 152336 175085
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 19 November 2017.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +117 283 £21,500 -4.44% 10
UK excluding London +121 241 £20,000 -9.09% 7
South East +65 90 £22,500 - 4
North of England +54 61 £20,000 +11.11% 1
London -3 51 £23,500 +4.44% 3
Midlands +52 38 £20,000 -
North West +30 36 £19,000 +15.15%
Yorkshire +45 24 £21,750 +20.83% 1
East of England +18 23 £19,000 -9.52%
South West +40 22 £20,000 +11.11% 2
West Midlands +25 22 £18,000 -10.00%
East Midlands +42 16 £20,000 -
Scotland - 4 £19,500 -
Wales +12 3 £23,500 +8.05%
North East +7 1 £18,000 -7.69%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 210 (71.67%) Windows
2 170 (58.02%) Active Directory
3 109 (37.20%) Microsoft
4 101 (34.47%) Office 365
5 84 (28.67%) Windows 7
6 79 (26.96%) Windows 8
7 74 (25.26%) Microsoft Office
8 72 (24.57%) Windows Server
9 66 (22.53%) Windows Server 2008
10 62 (21.16%) Windows 10
11 59 (20.14%) Microsoft Certification
12 53 (18.09%) TCP/IP
13 51 (17.41%) VMware
14 50 (17.06%) ITIL
15 48 (16.38%) MS Exchange
16 46 (15.70%) Windows Server 2012
17 40 (13.65%) Cisco
18 36 (12.29%) MCP
18 36 (12.29%) Root Cause Analysis
18 36 (12.29%) Analytical Skills
19 35 (11.95%) SLA
19 35 (11.95%) Firewall
20 31 (10.58%) Citrix
20 31 (10.58%) Degree
21 30 (10.24%) MCSE
22 28 (9.56%) Hyper-V
23 26 (8.87%) VMware Infrastructure
23 26 (8.87%) Windows XP
23 26 (8.87%) SQL
24 24 (8.19%) N-Tier

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (16.38%) MS Exchange
2 17 (5.80%) Exchange Server 2003
3 16 (5.46%) Exchange Server 2010
4 7 (2.39%) Exchange Server 2007
5 5 (1.71%) SharePoint
6 4 (1.37%) Exchange Server 2013
7 3 (1.02%) IBM Domino
7 3 (1.02%) IIS
7 3 (1.02%) Skype for Business
8 1 (0.34%) Blackberry Enterprise Server
8 1 (0.34%) IBM Notes
8 1 (0.34%) WordPress
Applications
1 74 (25.26%) Microsoft Office
2 5 (1.71%) Microsoft Excel
2 5 (1.71%) Microsoft PowerPoint
3 3 (1.02%) MS Visio
Business Applications
1 1 (0.34%) Dynamics NAV
Cloud Services
1 101 (34.47%) Office 365
2 16 (5.46%) Microsoft Azure
3 1 (0.34%) Amazon AWS
3 1 (0.34%) Azure Active Directory
3 1 (0.34%) G Suite
3 1 (0.34%) IaaS
3 1 (0.34%) Mimecast
Communications & Networking
1 53 (18.09%) TCP/IP
2 35 (11.95%) Firewall
3 24 (8.19%) LAN
3 24 (8.19%) WAN
4 21 (7.17%) Internet
5 20 (6.83%) DNS
6 13 (4.44%) Wireless
7 10 (3.41%) Broadband
8 9 (3.07%) ADSL
8 9 (3.07%) DHCP
8 9 (3.07%) VPN
9 8 (2.73%) PBX
9 8 (2.73%) VoIP
10 6 (2.05%) Remote Desktop
11 3 (1.02%) POP3
11 3 (1.02%) SMTP
12 2 (0.68%) Skype
13 1 (0.34%) Cisco IOS
13 1 (0.34%) DSL
13 1 (0.34%) Wi-Fi
Database & Business Intelligence
1 10 (3.41%) MySQL
2 3 (1.02%) SQL Server
3 2 (0.68%) PostgreSQL
3 2 (0.68%) SQL Server 2008
3 2 (0.68%) SQL Server 2012
Development Applications
1 1 (0.34%) Visual Studio
General
1 17 (5.80%) Telecoms
2 14 (4.78%) Finance
3 5 (1.71%) Advertising
4 4 (1.37%) Dutch Language
4 4 (1.37%) French Language
4 4 (1.37%) German Language
4 4 (1.37%) Italian Language
4 4 (1.37%) Portuguese Language
4 4 (1.37%) Spanish Language
5 3 (1.02%) Manufacturing
6 1 (0.34%) Banking
6 1 (0.34%) Games
6 1 (0.34%) Legal
6 1 (0.34%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.68%) CSS
1 2 (0.68%) HTML
1 2 (0.68%) Web Services
2 1 (0.34%) PRADO
Miscellaneous
1 36 (12.29%) Analytical Skills
2 24 (8.19%) N-Tier
3 22 (7.51%) Computer Science
4 20 (6.83%) Data Centre
5 12 (4.10%) Blackberry
6 10 (3.41%) Management Information System
7 6 (2.05%) Smartphone
8 5 (1.71%) Driving Licence
9 3 (1.02%) iPad
9 3 (1.02%) Video Conferencing
10 2 (0.68%) CMDB
10 2 (0.68%) iPhone
10 2 (0.68%) Life Science
10 2 (0.68%) Virtual Team
11 1 (0.34%) BBC
11 1 (0.34%) BYOD
11 1 (0.34%) Client/Server
11 1 (0.34%) Fintech
11 1 (0.34%) Hybrid Cloud
Operating Systems
1 210 (71.67%) Windows
2 84 (28.67%) Windows 7
3 79 (26.96%) Windows 8
4 72 (24.57%) Windows Server
5 66 (22.53%) Windows Server 2008
6 62 (21.16%) Windows 10
7 46 (15.70%) Windows Server 2012
8 26 (8.87%) Windows XP
9 22 (7.51%) Linux
10 15 (5.12%) Mac OS
11 12 (4.10%) Windows Server 2003
12 10 (3.41%) Unix
13 8 (2.73%) Mac OS X
14 4 (1.37%) Android
14 4 (1.37%) CentOS
15 3 (1.02%) Apple iOS
15 3 (1.02%) Debian
15 3 (1.02%) Ubuntu
16 1 (0.34%) Solaris
Processes & Methodologies
1 50 (17.06%) ITIL
2 36 (12.29%) Root Cause Analysis
3 13 (4.44%) CRM
3 13 (4.44%) E-Commerce
4 7 (2.39%) Incident Management
5 6 (2.05%) Proactive Monitoring
6 5 (1.71%) Mathematics
6 5 (1.71%) Service Delivery
7 4 (1.37%) Information Security
7 4 (1.37%) Runbook
7 4 (1.37%) Service Management
8 3 (1.02%) B2B
8 3 (1.02%) SEO
9 2 (0.68%) Configuration Management
9 2 (0.68%) Email Management
9 2 (0.68%) ERP
9 2 (0.68%) ITSM
9 2 (0.68%) Problem Management
9 2 (0.68%) Software Deployment
10 1 (0.34%) Kalman Filter
Programming Languages
1 26 (8.87%) SQL
2 5 (1.71%) C
2 5 (1.71%) C#
2 5 (1.71%) PowerShell
3 2 (0.68%) T-SQL
4 1 (0.34%) JavaScript
4 1 (0.34%) PHP
Qualifications
1 59 (20.14%) Microsoft Certification
2 36 (12.29%) MCP
3 31 (10.58%) Degree
4 30 (10.24%) MCSE
5 23 (7.85%) MCSA
6 15 (5.12%) Security Cleared
7 14 (4.78%) CCNA
7 14 (4.78%) Cisco Certification
8 12 (4.10%) A+ Certification
8 12 (4.10%) HND
9 11 (3.75%) MCITP
10 10 (3.41%) SC Cleared
11 9 (3.07%) Computer Science Degree
12 8 (2.73%) BPSS Clearance
12 8 (2.73%) GNVQ
13 7 (2.39%) ACTC
14 4 (1.37%) CCENT
14 4 (1.37%) CCNP
15 3 (1.02%) DV Cleared
15 3 (1.02%) ITIL Certification
Quality Assurance & Compliance
1 35 (11.95%) SLA
2 1 (0.34%) ISO 9001
2 1 (0.34%) ISO/IEC 27001
System Software
1 170 (58.02%) Active Directory
2 28 (9.56%) Hyper-V
3 26 (8.87%) VMware Infrastructure
4 6 (2.05%) Terminal Services
4 6 (2.05%) vSphere
5 4 (1.37%) Virtual Servers
6 3 (1.02%) XenApp
7 1 (0.34%) Virtual Machines
7 1 (0.34%) VMware Workstation
7 1 (0.34%) Xen
Systems Management
1 10 (3.41%) SCCM
2 4 (1.37%) Backup Exec
3 1 (0.34%) McAfee ePO
3 1 (0.34%) Nagios
3 1 (0.34%) Norton AntiVirus
3 1 (0.34%) Systems Management Server (SMS)
3 1 (0.34%) vCenter Server
Vendors
1 109 (37.20%) Microsoft
2 51 (17.41%) VMware
3 40 (13.65%) Cisco
4 31 (10.58%) Citrix
5 19 (6.48%) Apple
6 5 (1.71%) Dell
6 5 (1.71%) HP
6 5 (1.71%) Symantec
7 4 (1.37%) Red Hat
7 4 (1.37%) Sophos
7 4 (1.37%) Veeam
8 3 (1.02%) Bloomberg
8 3 (1.02%) Salesforce.com
9 2 (0.68%) Avaya
9 2 (0.68%) CheckPoint
9 2 (0.68%) SonicWALL
9 2 (0.68%) Sun
9 2 (0.68%) WatchGuard
10 1 (0.34%) Capita
10 1 (0.34%) Kaspersky