Period
to 21 September 2017

The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies during the 6 months to 21 September 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
21 Sep 2017
Same period 2016 Same period 2015
Rank 911 968 1028
Rank change year-on-year +57 +60 +29
Permanent jobs requiring a 1st Line Support Engineer 259 284 300
As % of all permanent IT jobs advertised in the UK 0.15% 0.15% 0.14%
As % of the Job Titles category 0.15% 0.15% 0.14%
Number of salaries quoted 241 255 274
UK median annual salary £22,000 £22,000 £22,000
10th Percentile £17,750 £17,750 £16,500
90th Percentile £28,000 £27,250 £28,000
UK excluding London median annual salary £20,750 £22,000 £21,500
% change year-on-year -5.68% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169054 187667 211623
% of permanent IT jobs with a recognized job title 95.81% 96.48% 96.45%
Number of salaries quoted 135523 157713 175423
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 21 September 2017.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 21 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 255 £22,000 - 16
UK excluding London +42 213 £20,750 -5.68% 11
South East +51 86 £22,500 - 3
North of England +23 52 £19,500 +8.33% 4
London 0 45 £23,500 +6.82% 5
North West +11 30 £19,000 +15.15% 3
South West +11 28 £20,000 -2.44% 1
Midlands +27 22 £20,000 -1.23% 2
East of England -13 22 £19,000 -9.52% 1
Yorkshire +31 21 £22,000 +22.22% 1
East Midlands +35 11 £20,000 -
West Midlands +15 11 £19,000 -7.32% 2
Wales -3 3 £23,500 -9.62%
North East - 1 £18,000 -

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 September 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 181 (69.88%) Windows
2 144 (55.60%) Active Directory
3 90 (34.75%) Office 365
4 89 (34.36%) Microsoft
5 76 (29.34%) Windows 7
6 67 (25.87%) Windows Server
7 58 (22.39%) Microsoft Office
8 56 (21.62%) Windows 8
9 50 (19.31%) TCP/IP
9 50 (19.31%) Windows 10
10 46 (17.76%) ITIL
11 45 (17.37%) MS Exchange
12 44 (16.99%) VMware
13 43 (16.60%) Microsoft Certification
14 41 (15.83%) Windows Server 2008
15 39 (15.06%) Firewall
16 37 (14.29%) Cisco
17 31 (11.97%) SLA
18 30 (11.58%) MCP
18 30 (11.58%) Analytical Skills
19 29 (11.20%) Degree
20 26 (10.04%) Citrix
21 25 (9.65%) Root Cause Analysis
21 25 (9.65%) Windows Server 2012
22 22 (8.49%) MCSE
23 21 (8.11%) Linux
23 21 (8.11%) VMware Infrastructure
24 20 (7.72%) N-Tier
25 19 (7.34%) LAN
25 19 (7.34%) WAN

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (17.37%) MS Exchange
2 12 (4.63%) Exchange Server 2003
3 7 (2.70%) Exchange Server 2010
4 3 (1.16%) IIS
4 3 (1.16%) SharePoint
4 3 (1.16%) Skype for Business
5 2 (0.77%) IBM Domino
6 1 (0.39%) Blackberry Enterprise Server
6 1 (0.39%) Exchange Server 2007
6 1 (0.39%) Exchange Server 2013
6 1 (0.39%) IBM Notes
Applications
1 58 (22.39%) Microsoft Office
2 4 (1.54%) MS Visio
3 2 (0.77%) AutoCAD
4 1 (0.39%) Microsoft Excel
4 1 (0.39%) Microsoft PowerPoint
Cloud Services
1 90 (34.75%) Office 365
2 13 (5.02%) Microsoft Azure
3 4 (1.54%) Amazon AWS
3 4 (1.54%) Cloud Computing
4 3 (1.16%) Mimecast
5 1 (0.39%) Azure Active Directory
Communications & Networking
1 50 (19.31%) TCP/IP
2 39 (15.06%) Firewall
3 19 (7.34%) Internet
3 19 (7.34%) LAN
3 19 (7.34%) WAN
4 14 (5.41%) DNS
5 13 (5.02%) Wireless
6 11 (4.25%) DHCP
6 11 (4.25%) VoIP
7 10 (3.86%) Broadband
7 10 (3.86%) PBX
8 8 (3.09%) VPN
9 7 (2.70%) ADSL
10 3 (1.16%) POP3
10 3 (1.16%) Skype
10 3 (1.16%) SMTP
10 3 (1.16%) VLAN
11 2 (0.77%) Cisco ASA
12 1 (0.39%) Cisco IOS
12 1 (0.39%) Wi-Fi
Database & Business Intelligence
1 13 (5.02%) MySQL
2 3 (1.16%) PostgreSQL
2 3 (1.16%) SQL Server
Development Applications
1 1 (0.39%) Visual Studio
General
1 15 (5.79%) Telecoms
2 14 (5.41%) Finance
3 8 (3.09%) French Language
4 7 (2.70%) German Language
5 6 (2.32%) Dutch Language
5 6 (2.32%) Italian Language
5 6 (2.32%) Portuguese Language
5 6 (2.32%) Spanish Language
6 5 (1.93%) Advertising
7 2 (0.77%) Legal
8 1 (0.39%) Banking
8 1 (0.39%) Games
8 1 (0.39%) Law
8 1 (0.39%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (0.77%) WAP
1 2 (0.77%) Web Services
2 1 (0.39%) CSS
2 1 (0.39%) HTML
2 1 (0.39%) PRADO
Miscellaneous
1 30 (11.58%) Analytical Skills
2 20 (7.72%) N-Tier
3 19 (7.34%) Computer Science
4 16 (6.18%) Data Centre
5 15 (5.79%) Blackberry
6 9 (3.47%) Management Information System
7 7 (2.70%) Driving Licence
8 5 (1.93%) CMDB
9 4 (1.54%) iPad
9 4 (1.54%) Virtual Team
10 3 (1.16%) Client/Server
10 3 (1.16%) iPhone
10 3 (1.16%) Smartphone
10 3 (1.16%) Video Conferencing
11 1 (0.39%) BBC
11 1 (0.39%) Clustering
11 1 (0.39%) EPoS
11 1 (0.39%) Fat Client
11 1 (0.39%) Life Science
11 1 (0.39%) Thin Client
Operating Systems
1 181 (69.88%) Windows
2 76 (29.34%) Windows 7
3 67 (25.87%) Windows Server
4 56 (21.62%) Windows 8
5 50 (19.31%) Windows 10
6 41 (15.83%) Windows Server 2008
7 25 (9.65%) Windows Server 2012
8 21 (8.11%) Linux
9 18 (6.95%) Mac OS
9 18 (6.95%) Windows XP
10 6 (2.32%) Mac OS X
10 6 (2.32%) Unix
10 6 (2.32%) Windows Server 2003
11 5 (1.93%) Android
12 4 (1.54%) Apple iOS
13 1 (0.39%) CentOS
13 1 (0.39%) Solaris
13 1 (0.39%) Windows Phone
Processes & Methodologies
1 46 (17.76%) ITIL
2 25 (9.65%) Root Cause Analysis
3 14 (5.41%) E-Commerce
4 12 (4.63%) CRM
5 9 (3.47%) Incident Management
6 7 (2.70%) Service Management
7 5 (1.93%) ITSM
7 5 (1.93%) Time Management
8 3 (1.16%) B2B
8 3 (1.16%) ERP
8 3 (1.16%) Information Security
8 3 (1.16%) Mentoring
8 3 (1.16%) SEO
9 2 (0.77%) Asset Management
9 2 (0.77%) Business Continuity
9 2 (0.77%) Configuration Management
9 2 (0.77%) Disaster Recovery
9 2 (0.77%) Email Management
9 2 (0.77%) Problem Management
9 2 (0.77%) Translating Business Requirements
Programming Languages
1 18 (6.95%) SQL
2 3 (1.16%) C#
2 3 (1.16%) PowerShell
3 2 (0.77%) C
4 1 (0.39%) T-SQL
Qualifications
1 43 (16.60%) Microsoft Certification
2 30 (11.58%) MCP
3 29 (11.20%) Degree
4 22 (8.49%) MCSE
5 18 (6.95%) MCSA
6 14 (5.41%) Security Cleared
7 13 (5.02%) CCNA
7 13 (5.02%) Cisco Certification
7 13 (5.02%) SC Cleared
8 11 (4.25%) A+ Certification
9 9 (3.47%) Computer Science Degree
9 9 (3.47%) HND
10 8 (3.09%) ACTC
10 8 (3.09%) BPSS Clearance
10 8 (3.09%) GNVQ
11 5 (1.93%) MCITP
12 4 (1.54%) CCENT
12 4 (1.54%) CCNP
12 4 (1.54%) DV Cleared
12 4 (1.54%) ITIL Certification
Quality Assurance & Compliance
1 31 (11.97%) SLA
System Software
1 144 (55.60%) Active Directory
2 21 (8.11%) VMware Infrastructure
3 19 (7.34%) Hyper-V
4 4 (1.54%) Virtual Machines
5 2 (0.77%) Terminal Services
5 2 (0.77%) Virtual Desktop
5 2 (0.77%) VMware ESXi
5 2 (0.77%) vSphere
6 1 (0.39%) VMware Server
6 1 (0.39%) VMware Workstation
Systems Management
1 9 (3.47%) SCCM
2 2 (0.77%) Backup Exec
3 1 (0.39%) McAfee ePO
3 1 (0.39%) Nagios
3 1 (0.39%) Systems Management Server (SMS)
3 1 (0.39%) vCenter Server
Vendors
1 89 (34.36%) Microsoft
2 44 (16.99%) VMware
3 37 (14.29%) Cisco
4 26 (10.04%) Citrix
5 19 (7.34%) Apple
6 5 (1.93%) HP
7 4 (1.54%) Veeam
8 3 (1.16%) WatchGuard
9 2 (0.77%) Adobe
9 2 (0.77%) Bloomberg
9 2 (0.77%) Dell
9 2 (0.77%) Meraki
9 2 (0.77%) Siebel
9 2 (0.77%) Sun
9 2 (0.77%) Symantec
10 1 (0.39%) CheckPoint
10 1 (0.39%) Dynatrace
10 1 (0.39%) McAfee
10 1 (0.39%) Remedy
10 1 (0.39%) Yealink