Period
to 21 February 2019

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies during the 6 months to 21 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 915 949 1001
Rank change year-on-year +34 +52 +20
Permanent jobs requiring a 1st Line Support Engineer 181 252 197
As % of all permanent IT jobs advertised in the UK 0.12% 0.14% 0.11%
As % of the Job Titles category 0.12% 0.15% 0.12%
Number of salaries quoted 173 233 192
UK median annual salary £22,500 £21,000 £22,500
Median salary % change year-on-year +7.14% -6.67% -
10th Percentile £18,750 £17,000 £17,525
90th Percentile £28,600 £27,000 £28,000
UK excluding London median annual salary £22,000 £20,000 £22,500
% change year-on-year +10.00% -11.11% +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 145,071 169,822 169,826
% of permanent IT jobs with a recognized job title 95.90% 96.31% 96.55%
Number of salaries quoted 116,020 139,244 141,122
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +2.75%
10th Percentile £28,250 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer.

Salary trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 21 February 2019.

Salary histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 172 £22,500 +6.51% 23
UK excluding London +22 135 £22,000 +10.00% 14
South East +28 74 £24,000 +11.63% 5
London +17 42 £24,000 - 9
North of England +36 16 £20,778 +6.55% 1
Midlands +17 15 £21,000 +5.00% 2
South West +5 14 £19,500 -22.00% 2
East of England +49 11 £22,000 +12.82% 4
East Midlands +32 10 £21,000 +5.00%
North West +1 9 £21,000 +7.69% 1
Yorkshire +30 6 £20,500 +2.50%
West Midlands +26 5 £22,500 +25.00% 2
Scotland +11 5 £19,000 -2.56%
North East +22 1 £21,500 +19.44%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2019, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Engineer in the job title.

1 128 (70.72%) Windows
2 83 (45.86%) Microsoft
2 83 (45.86%) Active Directory
3 53 (29.28%) Office 365
4 50 (27.62%) Microsoft Office
5 41 (22.65%) Windows Server
6 38 (20.99%) Windows 7
7 29 (16.02%) ITIL
8 28 (15.47%) SQL
8 28 (15.47%) Windows 10
9 25 (13.81%) Windows Server 2012
10 23 (12.71%) Unix
10 23 (12.71%) Linux
10 23 (12.71%) Problem-Solving
11 21 (11.60%) MS Exchange
12 19 (10.50%) IBM
13 18 (9.94%) MySQL
14 15 (8.29%) Windows Server 2008
15 14 (7.73%) Capita
15 14 (7.73%) VMware
16 13 (7.18%) T-SQL
16 13 (7.18%) Web Services
16 13 (7.18%) SLA
16 13 (7.18%) Self-Motivation
17 12 (6.63%) Exchange Server 2010
17 12 (6.63%) Cisco
17 12 (6.63%) Citrix
17 12 (6.63%) Apple
18 11 (6.08%) Microsoft Certification
18 11 (6.08%) PL/SQL

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (11.60%) MS Exchange
2 12 (6.63%) Exchange Server 2010
3 7 (3.87%) Exchange Server 2007
3 7 (3.87%) IIS
3 7 (3.87%) SharePoint
4 5 (2.76%) Skype for Business
5 3 (1.66%) Exchange Server 2013
6 1 (0.55%) Blackberry Enterprise Server
6 1 (0.55%) Exchange Server 2003
Applications
1 50 (27.62%) Microsoft Office
2 4 (2.21%) Microsoft Excel
3 1 (0.55%) Microsoft PowerPoint
Business Applications
1 2 (1.10%) Carpe Diem
1 2 (1.10%) Remedy ITSM
2 1 (0.55%) Dynamics CRM
2 1 (0.55%) Dynamics GP
Cloud Services
1 53 (29.28%) Office 365
2 6 (3.31%) Amazon AWS
2 6 (3.31%) Microsoft Azure
3 3 (1.66%) G Suite
4 1 (0.55%) IaaS
4 1 (0.55%) OneDrive
4 1 (0.55%) PaaS
Communications & Networking
1 8 (4.42%) Firewall
2 7 (3.87%) DHCP
2 7 (3.87%) DNS
2 7 (3.87%) TCP/IP
3 4 (2.21%) WAN
4 3 (1.66%) Internet
4 3 (1.66%) LAN
4 3 (1.66%) Remote Desktop
4 3 (1.66%) VoIP
4 3 (1.66%) VPN
4 3 (1.66%) Wi-Fi
5 2 (1.10%) FTP
5 2 (1.10%) Skype
6 1 (0.55%) 3G
6 1 (0.55%) Broadband
6 1 (0.55%) DSL
6 1 (0.55%) Ethernet
6 1 (0.55%) SNMP
6 1 (0.55%) Telnet
6 1 (0.55%) WLAN
Database & Business Intelligence
1 18 (9.94%) MySQL
2 11 (6.08%) PostgreSQL
3 7 (3.87%) SQL Server
4 2 (1.10%) Electronic Patient Records
General
1 9 (4.97%) Retail
2 6 (3.31%) Finance
3 5 (2.76%) Spanish Language
4 3 (1.66%) Telecoms
5 2 (1.10%) Back Office
5 2 (1.10%) Legal
5 2 (1.10%) Portuguese Language
6 1 (0.55%) Advertising
6 1 (0.55%) Manufacturing
6 1 (0.55%) Multimedia
Libraries, Frameworks & Software Standards
1 13 (7.18%) Web Services
2 2 (1.10%) .NET
2 2 (1.10%) LDAP
2 2 (1.10%) Middleware
3 1 (0.55%) COM
Miscellaneous
1 13 (7.18%) Self-Motivation
2 8 (4.42%) Driving Licence
3 4 (2.21%) Management Information System
4 3 (1.66%) Video Conferencing
5 2 (1.10%) Data Centre
5 2 (1.10%) EPoS
5 2 (1.10%) Fintech
5 2 (1.10%) FMCG
5 2 (1.10%) Foreign Exchange (FX)
6 1 (0.55%) Analytical Skills
6 1 (0.55%) Smartphone
Operating Systems
1 128 (70.72%) Windows
2 41 (22.65%) Windows Server
3 38 (20.99%) Windows 7
4 28 (15.47%) Windows 10
5 25 (13.81%) Windows Server 2012
6 23 (12.71%) Linux
6 23 (12.71%) Unix
7 15 (8.29%) Windows Server 2008
8 10 (5.52%) Windows 8
9 9 (4.97%) Mac OS
9 9 (4.97%) Mac OS X
10 6 (3.31%) Android
11 4 (2.21%) Apple iOS
Processes & Methodologies
1 29 (16.02%) ITIL
2 23 (12.71%) Problem-Solving
3 8 (4.42%) Service Management
4 7 (3.87%) Time Management
5 6 (3.31%) Decision-Making
5 6 (3.31%) Presales
5 6 (3.31%) Service Desk Management
6 5 (2.76%) Incident Management
6 5 (2.76%) Root Cause Analysis
7 4 (2.21%) B2B
7 4 (2.21%) Ticket Management
8 3 (1.66%) Continuous Improvement
8 3 (1.66%) CRM
8 3 (1.66%) ITSM
8 3 (1.66%) Proactive Monitoring
8 3 (1.66%) Service Delivery
9 2 (1.10%) Data Migration
9 2 (1.10%) ERP
9 2 (1.10%) ITIL V3
9 2 (1.10%) Migration
Programming Languages
1 28 (15.47%) SQL
2 13 (7.18%) T-SQL
3 11 (6.08%) PL/SQL
4 3 (1.66%) C
5 2 (1.10%) PowerShell
Qualifications
1 11 (6.08%) Microsoft Certification
2 7 (3.87%) CCNA
2 7 (3.87%) Cisco Certification
2 7 (3.87%) Degree
3 5 (2.76%) MCP
4 4 (2.21%) MCSA
5 3 (1.66%) A+ Certification
5 3 (1.66%) Network+ Certification
6 2 (1.10%) CCIE
6 2 (1.10%) DBS Check
6 2 (1.10%) ITIL Foundation Certificate
6 2 (1.10%) SC Cleared
6 2 (1.10%) Security Cleared
7 1 (0.55%) CCENT
7 1 (0.55%) DV Cleared
7 1 (0.55%) HNC
7 1 (0.55%) MCSE
Quality Assurance & Compliance
1 13 (7.18%) SLA
2 1 (0.55%) GDPR
System Software
1 83 (45.86%) Active Directory
2 6 (3.31%) XenApp
2 6 (3.31%) XenDesktop
3 4 (2.21%) VMware Infrastructure
4 3 (1.66%) vSphere
5 2 (1.10%) Virtual Desktop
5 2 (1.10%) Virtual Servers
6 1 (0.55%) Hyper-V
6 1 (0.55%) VMware ESXi
Systems Management
1 6 (3.31%) SCCM
2 3 (1.66%) Jamf Pro
3 1 (0.55%) Iperf
3 1 (0.55%) Microsoft Intune
3 1 (0.55%) Single Sign-On
Vendors
1 83 (45.86%) Microsoft
2 19 (10.50%) IBM
3 14 (7.73%) Capita
3 14 (7.73%) VMware
4 12 (6.63%) Apple
4 12 (6.63%) Cisco
4 12 (6.63%) Citrix
5 6 (3.31%) Fujitsu
6 4 (2.21%) Adobe
7 3 (1.66%) Sage
8 2 (1.10%) Juniper
8 2 (1.10%) Remedy
8 2 (1.10%) Salesforce.com
8 2 (1.10%) ServiceNow
9 1 (0.55%) Fortinet
9 1 (0.55%) HP
9 1 (0.55%) Huawei
9 1 (0.55%) Ivanti
9 1 (0.55%) Mitel
9 1 (0.55%) Palo Alto