Period
to 29 May 2020

The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 29 May 2020 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 831 1015 1100
Rank change year-on-year +184 +85 -39
Permanent jobs citing IVR 52 79 99
As % of all permanent jobs advertised in the UK 0.058% 0.055% 0.057%
As % of the Miscellaneous category 0.15% 0.14% 0.15%
Number of salaries quoted 27 55 54
Median annual salary £60,000 £60,000 £50,000
Median salary % change year-on-year - +20.00% -4.76%
10th Percentile £29,000 £27,500 £23,650
90th Percentile £75,000 £77,500 £77,500
UK excluding London median annual salary £57,105 £45,000 £47,500
% change year-on-year +26.90% -5.26% +25.00%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Permanent vacancies with a requirement for generic IT skills 34,862 56,309 66,861
As % of all permanent IT jobs advertised in the UK 38.85% 39.15% 38.76%
Number of salaries quoted 26,886 42,017 51,555
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £29,250 £28,250
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IVR
Job Vacancy Trend

Job postings citing IVR as a proportion of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

3-month moving average salary quoted in jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

Salary distribution for jobs citing IVR over the 6 months to 29 May 2020.

Salary histogram for IVR in the UK

IVR
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 6 months to 29 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +184 51 £60,000 - 3
UK excluding London +196 46 £57,105 +26.90% 2
North of England +145 22 £57,105 +64.33%
South East +115 21 £62,500 +177.78% 2
North West +90 21 £57,105 +90.35%
London +97 5 £68,750 -8.33% 1
Midlands +85 2 £30,000 -33.33%
East Midlands +63 2 £30,000 -
Yorkshire +104 1 £55,000 +13.40%
South West +82 1 £35,000 -22.22%
Work from Home - 1 £67,500 -

For the 6 months to 29 May 2020, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for IVR.

1 27 (51.92%) Agile Software Development
2 23 (44.23%) REST
3 22 (42.31%) Software Engineering
3 22 (42.31%) Java
4 21 (40.38%) Banking
4 21 (40.38%) Apache Flex
4 21 (40.38%) DevOps
5 16 (30.77%) VoIP
6 15 (28.85%) Web Services
7 13 (25.00%) SMS
7 13 (25.00%) Problem-Solving
8 12 (23.08%) Microservices
8 12 (23.08%) Jenkins
8 12 (23.08%) SOAP
8 12 (23.08%) Oracle
8 12 (23.08%) Spring
9 11 (21.15%) Maven
9 11 (21.15%) Java EE
9 11 (21.15%) JIRA
9 11 (21.15%) Confluence
9 11 (21.15%) Speech Recognition
9 11 (21.15%) JUnit
9 11 (21.15%) JavaScript
9 11 (21.15%) Avaya
9 11 (21.15%) Genesys
9 11 (21.15%) Migration
9 11 (21.15%) Hibernate
9 11 (21.15%) GitHub
9 11 (21.15%) User Experience
9 11 (21.15%) Docker

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (21.15%) Confluence
2 1 (1.92%) Oracle SOA Suite
2 1 (1.92%) Skype for Business
Applications
1 4 (7.69%) InVision
1 4 (7.69%) OmniGraffle
1 4 (7.69%) Sketch
2 3 (5.77%) Chatbot
3 2 (3.85%) Microsoft Office
Business Applications
1 4 (7.69%) Payment Gateway
Cloud Services
1 11 (21.15%) GitHub
2 4 (7.69%) Adobe Creative Cloud
2 4 (7.69%) Apple Pay
2 4 (7.69%) Azure
3 3 (5.77%) Google Pay
Communications & Networking
1 16 (30.77%) VoIP
2 13 (25.00%) SMS
3 6 (11.54%) NGN
4 4 (7.69%) Internet
5 3 (5.77%) Firewall
6 2 (3.85%) DHCP
6 2 (3.85%) DNS
6 2 (3.85%) MPLS
6 2 (3.85%) PBX
6 2 (3.85%) Softphone
6 2 (3.85%) Unified Communications
6 2 (3.85%) WAN
6 2 (3.85%) WebEx
7 1 (1.92%) DMVPN
7 1 (1.92%) Ethernet
7 1 (1.92%) IP Telephony
7 1 (1.92%) IPv6
7 1 (1.92%) Skype
7 1 (1.92%) TCP/IP
7 1 (1.92%) VLAN
Database & Business Intelligence
1 11 (21.15%) Oracle Database
1 11 (21.15%) Relational Database
2 1 (1.92%) Blockchain
Development Applications
1 12 (23.08%) Jenkins
2 11 (21.15%) JIRA
2 11 (21.15%) JUnit
2 11 (21.15%) Maven
2 11 (21.15%) SonarQube
2 11 (21.15%) Sonatype Nexus
3 2 (3.85%) Git (software)
4 1 (1.92%) Atlassian Bamboo
General
1 21 (40.38%) Banking
2 8 (15.38%) Finance
3 5 (9.62%) Back Office
4 4 (7.69%) Telecoms
5 3 (5.77%) Retail
6 2 (3.85%) Military
7 1 (1.92%) Online Betting
Job Titles
1 12 (23.08%) Java Engineer
2 11 (21.15%) Software Engineer
3 10 (19.23%) Senior Software Engineer
4 5 (9.62%) Architect
5 4 (7.69%) Designer
5 4 (7.69%) Infrastructure Manager
5 4 (7.69%) IT Manager
5 4 (7.69%) UX Designer
6 3 (5.77%) Analyst
6 3 (5.77%) IT Infrastructure Manager
6 3 (5.77%) Product Owner
6 3 (5.77%) Project Manager
7 2 (3.85%) AWS Engineer
7 2 (3.85%) Implementation Engineer
7 2 (3.85%) Infrastructure Architect
7 2 (3.85%) IT Analyst
7 2 (3.85%) Service Delivery Engineer
7 2 (3.85%) Service Desk Analyst
7 2 (3.85%) VMware Architect
7 2 (3.85%) Windows Infrastructure Architect
Libraries, Frameworks & Software Standards
1 23 (44.23%) REST
2 21 (40.38%) Apache Flex
3 15 (28.85%) Web Services
4 12 (23.08%) SOAP
4 12 (23.08%) Spring
5 11 (21.15%) Hibernate
5 11 (21.15%) Java EE
5 11 (21.15%) WireMock
6 1 (1.92%) CCXML
6 1 (1.92%) CSS
6 1 (1.92%) CSS3
6 1 (1.92%) GraphQL
6 1 (1.92%) HTML
6 1 (1.92%) HTML5
6 1 (1.92%) JSON
6 1 (1.92%) Node.js
6 1 (1.92%) VXML
6 1 (1.92%) XML
6 1 (1.92%) XMPP
Miscellaneous
1 11 (21.15%) User Experience
2 4 (7.69%) Analytical Skills
2 4 (7.69%) Contactless
2 4 (7.69%) EMV
2 4 (7.69%) Mobile Payment
2 4 (7.69%) Self-Motivation
3 2 (3.85%) Management Information System
3 2 (3.85%) Video Conferencing
4 1 (1.92%) Bitcoin
4 1 (1.92%) Data Centre
4 1 (1.92%) EFT
4 1 (1.92%) iPhone
4 1 (1.92%) VUI
Operating Systems
1 4 (7.69%) Linux
1 4 (7.69%) Windows
2 1 (1.92%) Android
Processes & Methodologies
1 27 (51.92%) Agile Software Development
2 22 (42.31%) Software Engineering
3 21 (40.38%) DevOps
4 13 (25.00%) Problem-Solving
5 12 (23.08%) Microservices
6 11 (21.15%) Creative Thinking
6 11 (21.15%) Migration
6 11 (21.15%) Speech Recognition
7 10 (19.23%) Coaching
7 10 (19.23%) Mentoring
7 10 (19.23%) OOP
8 9 (17.31%) Service Design
9 8 (15.38%) Product Management
10 7 (13.46%) Conversational UI
10 7 (13.46%) Line Management
11 6 (11.54%) Problem Management
11 6 (11.54%) Project Management
12 5 (9.62%) E-Commerce
12 5 (9.62%) Stakeholder Management
12 5 (9.62%) WFM
Programming Languages
1 22 (42.31%) Java
2 11 (21.15%) JavaScript
Qualifications
1 9 (17.31%) Degree
2 4 (7.69%) Security Cleared
3 3 (5.77%) Cisco Certification
4 2 (3.85%) A+ Certification
4 2 (3.85%) CCNA
4 2 (3.85%) SC Cleared
5 1 (1.92%) CCIE
Quality Assurance & Compliance
1 4 (7.69%) PCI DSS
2 1 (1.92%) ISO 8583
2 1 (1.92%) PSD2
2 1 (1.92%) QA
System Software
1 11 (21.15%) Docker
2 4 (7.69%) VMware Infrastructure
3 2 (3.85%) Active Directory
Systems Management
1 11 (21.15%) Kubernetes
2 7 (13.46%) Cisco CUCM
3 2 (3.85%) Cisco UCCE
4 1 (1.92%) CA Spectrum
4 1 (1.92%) Cisco IPCC
4 1 (1.92%) Cisco UCCX
4 1 (1.92%) Rundeck
Vendors
1 12 (23.08%) Oracle
2 11 (21.15%) Avaya
2 11 (21.15%) Genesys
2 11 (21.15%) Veracode
3 8 (15.38%) Cisco
4 4 (7.69%) Adobe
4 4 (7.69%) Apple
4 4 (7.69%) Ingenico
4 4 (7.69%) PayPal
4 4 (7.69%) VMware
4 4 (7.69%) WorldPay
5 3 (5.77%) CA
5 3 (5.77%) Elavon
5 3 (5.77%) Google
5 3 (5.77%) Remedy
5 3 (5.77%) VeriFone
6 1 (1.92%) Adyen
6 1 (1.92%) CyberSource
6 1 (1.92%) F5
6 1 (1.92%) Red Box