Period
to 16 January 2018

The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 16 January 2018 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 1112 1018 1007
Rank change year-on-year -94 -11 +108
Permanent jobs citing IVR 62 178 271
As % of all permanent IT jobs advertised in the UK 0.036% 0.10% 0.13%
As % of the Miscellaneous category 0.085% 0.25% 0.31%
Number of salaries quoted 43 163 224
UK median annual salary £57,500 £42,500 £49,500
Median salary % change year-on-year +35.29% -14.14% +8.47%
10th Percentile £23,600 £27,500 £30,000
90th Percentile £77,500 £82,250 £78,375
UK excluding London median annual salary £48,500 £38,000 £42,500
% change year-on-year +27.63% -10.59% -1.16%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Permanent vacancies with a requirement for generic IT skills 73,142 72,039 87,391
As % of all permanent IT jobs advertised in the UK 42.17% 40.82% 42.21%
Number of salaries quoted 56,565 59,092 70,404
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,500
90th Percentile £82,500 £81,250 £80,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

IVR
Job Vacancy Trend

Job postings citing IVR as a percentage of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

The salary distribution of IT jobs citing IVR over the 6 months to 16 January 2018.

Salary histogram for IVR in the UK

IVR
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -101 55 £59,750 +32.78% 16
UK excluding London -50 35 £48,500 +27.63% 13
London -26 23 £75,000 +11.11% 4
South East -9 14 £57,500 +27.78% 4
North of England -3 10 £25,000 -33.33% 6
North West -8 8 £24,500 -13.27% 4
Scotland -28 6 £46,500 +20.00% 1
Yorkshire +24 2 £65,000 +73.33% 1
South West +13 2 £37,500 -
East of England -13 2 £45,500 +7.06% 1
East Midlands +17 1 £55,000 +69.23% 1
Midlands -5 1 £55,000 +69.23% 1

For the 6 months to 16 January 2018, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for IVR.

1 32 (51.61%) Agile Software Development
2 21 (33.87%) Java
3 18 (29.03%) SQL
4 16 (25.81%) Avaya
4 16 (25.81%) Software Engineering
5 15 (24.19%) Enterprise Architecture
5 15 (24.19%) OO
6 14 (22.58%) Oracle
6 14 (22.58%) Data Security
7 13 (20.97%) .NET
7 13 (20.97%) Genesys
7 13 (20.97%) Microsoft
7 13 (20.97%) .NET Framework
7 13 (20.97%) Waterfall
8 12 (19.35%) Confluence
8 12 (19.35%) Node.js
8 12 (19.35%) Oracle SOA Suite
8 12 (19.35%) Jenkins
8 12 (19.35%) Technical Analysis
8 12 (19.35%) Mentoring
8 12 (19.35%) JIRA
8 12 (19.35%) Pega
8 12 (19.35%) Amazon AWS
8 12 (19.35%) VoIP
8 12 (19.35%) TIBCO
8 12 (19.35%) ASP.NET
8 12 (19.35%) CSS
8 12 (19.35%) HTML
8 12 (19.35%) SOA
8 12 (19.35%) Finance

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (19.35%) Confluence
1 12 (19.35%) Oracle SOA Suite
2 6 (9.68%) Adobe Experience Manager
2 6 (9.68%) Apache Spark
3 1 (1.61%) CMS
Applications
1 5 (8.06%) InVision
1 5 (8.06%) OmniGraffle
2 2 (3.23%) Microsoft Excel
2 2 (3.23%) Microsoft PowerPoint
2 2 (3.23%) Microsoft Project
2 2 (3.23%) MS Visio
3 1 (1.61%) Microsoft Office
Business Applications
1 6 (9.68%) BASE24
Cloud Services
1 12 (19.35%) Amazon AWS
2 7 (11.29%) Microsoft Azure
3 6 (9.68%) IaaS
3 6 (9.68%) PaaS
3 6 (9.68%) SaaS
4 5 (8.06%) Adobe Creative Cloud
Communications & Networking
1 12 (19.35%) VoIP
2 6 (9.68%) PBX
3 5 (8.06%) H.323
3 5 (8.06%) WAN
4 4 (6.45%) LAN
4 4 (6.45%) Unified Communications
5 3 (4.84%) IP Telephony
5 3 (4.84%) Wireless
6 2 (3.23%) Asterisk PBX
6 2 (3.23%) CTI
6 2 (3.23%) ISDN
6 2 (3.23%) PSTN
6 2 (3.23%) TCP/IP
7 1 (1.61%) 3G
7 1 (1.61%) 4G
7 1 (1.61%) DECT
7 1 (1.61%) GSM
7 1 (1.61%) PABX
7 1 (1.61%) Radio Access Network
7 1 (1.61%) SMS
Database & Business Intelligence
1 8 (12.90%) MongoDB
1 8 (12.90%) NoSQL
2 6 (9.68%) Apache Cassandra
2 6 (9.68%) Big Data
2 6 (9.68%) Data Warehouse
2 6 (9.68%) HDInsight
2 6 (9.68%) NewSQL
3 2 (3.23%) Oracle Database
3 2 (3.23%) Oracle Database 12c
4 1 (1.61%) MySQL
Development Applications
1 12 (19.35%) Jenkins
1 12 (19.35%) JIRA
1 12 (19.35%) Subversion
2 3 (4.84%) GitLab
3 2 (3.23%) Oracle Forms
General
1 12 (19.35%) Finance
2 10 (16.13%) Telecoms
3 6 (9.68%) Banking
3 6 (9.68%) Manufacturing
4 3 (4.84%) Marketing
5 2 (3.23%) Retail
6 1 (1.61%) Billing
6 1 (1.61%) Investment Banking
6 1 (1.61%) Law
Job Titles
1 13 (20.97%) Software Engineer
2 11 (17.74%) Lead Software Engineer
2 11 (17.74%) Software Team Leader
2 11 (17.74%) Team Leader
3 10 (16.13%) Senior Software Engineer
4 8 (12.90%) Architect
5 6 (9.68%) Technical Leader
6 5 (8.06%) .NET Software Engineer
6 5 (8.06%) .NET Team Leader
6 5 (8.06%) AWS Engineer
6 5 (8.06%) AWS Software Engineer
6 5 (8.06%) Cloud Engineer
6 5 (8.06%) Cloud Software Engineer
6 5 (8.06%) Designer
6 5 (8.06%) Java Engineer
6 5 (8.06%) Java Software Engineer
6 5 (8.06%) Java Team Leader
6 5 (8.06%) Technical Team Leader
6 5 (8.06%) UX Designer
6 5 (8.06%) Voice Specialist
Libraries, Frameworks & Software Standards
1 13 (20.97%) .NET
1 13 (20.97%) .NET Framework
2 12 (19.35%) ASP.NET
2 12 (19.35%) CSS
2 12 (19.35%) HTML
2 12 (19.35%) Node.js
3 4 (6.45%) Web Services
4 2 (3.23%) J2EE
4 2 (3.23%) REST
4 2 (3.23%) RESTful
4 2 (3.23%) SOAP
5 1 (1.61%) FreeSWITCH
5 1 (1.61%) Middleware
5 1 (1.61%) VXML
5 1 (1.61%) XMPP
Miscellaneous
1 6 (9.68%) 3D Printing
1 6 (9.68%) Mobile Computing
1 6 (9.68%) Robotics
2 5 (8.06%) User Experience
3 3 (4.84%) Management Information System
3 3 (4.84%) Online Banking
4 2 (3.23%) Driving Licence
4 2 (3.23%) Social Media
5 1 (1.61%) Analytical Skills
5 1 (1.61%) Fintech
5 1 (1.61%) Handset
5 1 (1.61%) Mainframe
5 1 (1.61%) Video Conferencing
Operating Systems
1 11 (17.74%) Linux
2 6 (9.68%) Android
2 6 (9.68%) Apple iOS
2 6 (9.68%) Windows
3 3 (4.84%) AIX
3 3 (4.84%) Mac OS
3 3 (4.84%) Windows Vista
3 3 (4.84%) Windows XP
4 2 (3.23%) Windows 2000
Processes & Methodologies
1 32 (51.61%) Agile Software Development
2 16 (25.81%) Software Engineering
3 15 (24.19%) Enterprise Architecture
3 15 (24.19%) OO
4 14 (22.58%) Data Security
5 13 (20.97%) Waterfall
6 12 (19.35%) Mentoring
6 12 (19.35%) Network Design
6 12 (19.35%) Scrum
6 12 (19.35%) SOA
6 12 (19.35%) Technical Analysis
7 11 (17.74%) CRM
8 10 (16.13%) Analytics
8 10 (16.13%) Speech Recognition
9 9 (14.52%) Continuous Integration
10 8 (12.90%) Project Management
11 7 (11.29%) Prototyping
11 7 (11.29%) Risk Management
12 6 (9.68%) Cognitive Science
12 6 (9.68%) Machine Learning
Programming Languages
1 21 (33.87%) Java
2 18 (29.03%) SQL
3 6 (9.68%) JavaScript
4 2 (3.23%) PL/SQL
Qualifications
1 8 (12.90%) Degree
2 5 (8.06%) Cisco Certification
2 5 (8.06%) Master's Degree
3 4 (6.45%) Sun Certification
4 3 (4.84%) CCNA
5 2 (3.23%) BICSI RCDD
5 2 (3.23%) CCNP
5 2 (3.23%) MCSE
5 2 (3.23%) Microsoft Certification
6 1 (1.61%) ISEB
6 1 (1.61%) MCP
6 1 (1.61%) Microsoft Certified Architect
Quality Assurance & Compliance
1 1 (1.61%) QA
1 1 (1.61%) SLA
System Software
1 2 (3.23%) Active Directory
2 1 (1.61%) Kamailio
Systems Management
1 3 (4.84%) Ansible
2 2 (3.23%) Cisco CUCM
2 2 (3.23%) Cisco UCCX
Vendors
1 16 (25.81%) Avaya
2 14 (22.58%) Oracle
3 13 (20.97%) Genesys
3 13 (20.97%) Microsoft
4 12 (19.35%) Pega
4 12 (19.35%) TIBCO
5 6 (9.68%) Adobe
5 6 (9.68%) Hortonworks
6 5 (8.06%) Alias
7 4 (6.45%) Cisco
7 4 (6.45%) Sun
8 3 (4.84%) Mitel
8 3 (4.84%) Red Box
9 2 (3.23%) BMC
9 2 (3.23%) Citrix
9 2 (3.23%) Polycom
10 1 (1.61%) MobileIron
10 1 (1.61%) NEC
10 1 (1.61%) Siemens
10 1 (1.61%) Toshiba