Period
to 23 July 2018

The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 23 July 2018 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 1069 1086 1021
Rank change year-on-year +17 -65 -43
Permanent jobs citing IVR 120 114 260
As % of all permanent IT jobs advertised in the UK 0.069% 0.064% 0.13%
As % of the Miscellaneous category 0.16% 0.15% 0.29%
Number of salaries quoted 53 95 190
UK median annual salary £50,000 £50,000 £42,500
Median salary % change year-on-year - +17.65% -22.73%
10th Percentile £31,500 £31,250 £26,750
90th Percentile £66,500 £79,000 £72,500
UK excluding London median annual salary £47,500 £40,000 £42,500
% change year-on-year +18.75% -5.88% -15.00%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Permanent vacancies with a requirement for generic IT skills 75,362 77,656 88,316
As % of all permanent IT jobs advertised in the UK 43.51% 43.72% 43.64%
Number of salaries quoted 58,255 60,249 71,869
UK median annual salary £50,000 £49,835 £50,000
Median salary % change year-on-year +0.33% -0.33% +5.26%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £85,000 £81,250 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

IVR
Job Vacancy Trend

Job postings citing IVR as a percentage of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

The salary distribution of IT jobs citing IVR over the 6 months to 23 July 2018.

Salary histogram for IVR in the UK

IVR
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 108 £50,000 -18.03% 8
London +9 62 £50,000 -28.57% 2
UK excluding London -3 57 £47,500 +18.75% 7
North of England +29 29 £32,500 -20.73% 4
North West +19 22 £42,587 +3.87% 3
South East -9 12 £47,500 +18.75%
Yorkshire +31 7 £32,500 -18.75% 1
Scotland -29 7 £45,000 +12.50% 1
Midlands +9 5 £47,500 +58.33% 2
Wales +11 4 £55,242 +47.31%
East Midlands +6 4 £47,500 +25.00% 1
East of England - 3 - -
West Midlands +18 1 - - 1
South West -11 1 £26,000 -43.78%

For the 6 months to 23 July 2018, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for IVR.

1 69 (57.50%) Agile Software Development
2 49 (40.83%) Degree
3 45 (37.50%) User Experience
3 45 (37.50%) Service Design
4 44 (36.67%) Project Management
5 42 (35.00%) OmniGraffle
5 42 (35.00%) Adobe Creative Cloud
5 42 (35.00%) Prototyping
5 42 (35.00%) InVision
5 42 (35.00%) People Management
6 40 (33.33%) Product Management
7 39 (32.50%) Validation
8 38 (31.67%) Alias
8 38 (31.67%) Master's Degree
9 37 (30.83%) Adobe
10 36 (30.00%) UX Design
10 36 (30.00%) Marketing
10 36 (30.00%) Continuous Improvement
11 34 (28.33%) Coaching
12 33 (27.50%) Mentoring
13 21 (17.50%) Java
14 16 (13.33%) Cisco
14 16 (13.33%) CTI
15 15 (12.50%) SOAP
16 14 (11.67%) Oracle
16 14 (11.67%) VoIP
16 14 (11.67%) Finance
17 13 (10.83%) Cisco Certification
18 12 (10.00%) CCNA
18 12 (10.00%) SQL

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.17%) Amazon Alexa
2 4 (3.33%) Skype for Business
3 3 (2.50%) MS Exchange
4 2 (1.67%) Confluence
5 1 (0.83%) Adobe Experience Manager
5 1 (0.83%) Apache
5 1 (0.83%) nginx
5 1 (0.83%) Oracle SOA Suite
Applications
1 42 (35.00%) InVision
1 42 (35.00%) OmniGraffle
2 6 (5.00%) Microsoft Office
3 5 (4.17%) Chatbot
4 1 (0.83%) Microsoft Excel
4 1 (0.83%) Microsoft PowerPoint
4 1 (0.83%) Microsoft Project
4 1 (0.83%) Spreadsheet
Business Applications
1 5 (4.17%) CSG Singleview
1 5 (4.17%) PeopleSoft CRM
2 4 (3.33%) Payment Gateway
3 1 (0.83%) BASE24
Cloud Services
1 42 (35.00%) Adobe Creative Cloud
2 5 (4.17%) Cloud Computing
2 5 (4.17%) OpenShift
3 4 (3.33%) Office 365
4 2 (1.67%) Amazon AWS
Communications & Networking
1 16 (13.33%) CTI
2 14 (11.67%) VoIP
3 9 (7.50%) Internet
3 9 (7.50%) LAN
4 8 (6.67%) Unified Communications
4 8 (6.67%) WLAN
5 7 (5.83%) WebEx
5 7 (5.83%) Wireless
6 6 (5.00%) PBX
7 5 (4.17%) Ethernet
7 5 (4.17%) SMS
8 4 (3.33%) DNS
9 3 (2.50%) 3G
9 3 (2.50%) 4G
9 3 (2.50%) Asterisk PBX
9 3 (2.50%) DSL
9 3 (2.50%) DWDM
9 3 (2.50%) IP Telephony
9 3 (2.50%) MPLS
9 3 (2.50%) Wireshark
Database & Business Intelligence
1 9 (7.50%) Oracle Database
2 6 (5.00%) MySQL
3 5 (4.17%) Oracle Exadata
3 5 (4.17%) RDBMS
3 5 (4.17%) Relational Database
4 4 (3.33%) MongoDB
4 4 (3.33%) NoSQL
4 4 (3.33%) Oracle Database 12c
5 1 (0.83%) Data Warehouse
5 1 (0.83%) Hadoop
5 1 (0.83%) SQL Server
Development Applications
1 5 (4.17%) Oracle APEX
1 5 (4.17%) Oracle Forms
2 3 (2.50%) Eclipse
2 3 (2.50%) JIRA
3 2 (1.67%) Jenkins
4 1 (0.83%) Cucumber
4 1 (0.83%) Git (software)
4 1 (0.83%) Subversion
General
1 36 (30.00%) Marketing
2 14 (11.67%) Finance
3 12 (10.00%) Telecoms
4 7 (5.83%) Banking
5 6 (5.00%) Billing
5 6 (5.00%) Investment Banking
5 6 (5.00%) Law
6 2 (1.67%) Retail
7 1 (0.83%) Back Office
7 1 (0.83%) Financial Institution
7 1 (0.83%) Legal
7 1 (0.83%) Manufacturing
Job Titles
1 44 (36.67%) Designer
2 42 (35.00%) UX Designer
3 29 (24.17%) Lead Designer
3 29 (24.17%) Lead UX Designer
4 14 (11.67%) Analyst
5 12 (10.00%) Architect
6 10 (8.33%) Developer
7 8 (6.67%) Mitel Engineer
8 7 (5.83%) Project Engineer
9 6 (5.00%) Java Engineer
9 6 (5.00%) Solutions Architect
9 6 (5.00%) Telephony Architect
10 5 (4.17%) Cisco Engineer
10 5 (4.17%) Java Software Engineer
10 5 (4.17%) Software Engineer
10 5 (4.17%) Telephony Engineer
10 5 (4.17%) Test Analyst
11 4 (3.33%) Consultant
11 4 (3.33%) Java Developer
11 4 (3.33%) Technical Consultant
Libraries, Frameworks & Software Standards
1 15 (12.50%) SOAP
2 11 (9.17%) XML
3 10 (8.33%) REST
3 10 (8.33%) Web Services
4 6 (5.00%) CSS
4 6 (5.00%) HTML
4 6 (5.00%) Spring
5 5 (4.17%) JMS
6 4 (3.33%) VXML
7 2 (1.67%) Apache Camel
7 2 (1.67%) J2EE
7 2 (1.67%) JSON
7 2 (1.67%) WebRTC
8 1 (0.83%) AngularJS
8 1 (0.83%) ASP.NET
8 1 (0.83%) EJB
8 1 (0.83%) JSP
8 1 (0.83%) Node.js
8 1 (0.83%) React
8 1 (0.83%) Spring Boot
Miscellaneous
1 45 (37.50%) User Experience
2 9 (7.50%) Driving Licence
3 7 (5.83%) Analytical Skills
4 5 (4.17%) Data Centre
4 5 (4.17%) Enterprise Software
5 4 (3.33%) Contactless
5 4 (3.33%) EMV
5 4 (3.33%) Mobile Payment
5 4 (3.33%) Self-Motivation
6 3 (2.50%) Management Information System
7 2 (1.67%) Computer Science
7 2 (1.67%) Video Conferencing
8 1 (0.83%) Mobile App
8 1 (0.83%) Public Cloud
8 1 (0.83%) Virtual Team
8 1 (0.83%) VUI
Operating Systems
1 10 (8.33%) Linux
2 6 (5.00%) Unix
3 5 (4.17%) Oracle Linux
3 5 (4.17%) Solaris
4 2 (1.67%) Android
4 2 (1.67%) Apple iOS
4 2 (1.67%) Debian
5 1 (0.83%) CentOS
5 1 (0.83%) Ubuntu
5 1 (0.83%) Windows
5 1 (0.83%) Windows 2000
5 1 (0.83%) Windows Server 2003
Processes & Methodologies
1 69 (57.50%) Agile Software Development
2 45 (37.50%) Service Design
3 44 (36.67%) Project Management
4 42 (35.00%) People Management
4 42 (35.00%) Prototyping
5 40 (33.33%) Product Management
6 39 (32.50%) Validation
7 36 (30.00%) Continuous Improvement
7 36 (30.00%) UX Design
8 34 (28.33%) Coaching
9 33 (27.50%) Mentoring
10 11 (9.17%) Presales
10 11 (9.17%) Waterfall
11 10 (8.33%) CRM
12 9 (7.50%) Enterprise Architecture
12 9 (7.50%) ITIL
13 8 (6.67%) Software Engineering
13 8 (6.67%) User Stories
14 7 (5.83%) SDLC
14 7 (5.83%) Speech Recognition
Programming Languages
1 21 (17.50%) Java
2 12 (10.00%) SQL
3 7 (5.83%) JavaScript
4 6 (5.00%) Java 8
5 5 (4.17%) PHP
6 4 (3.33%) PL/SQL
6 4 (3.33%) Python
7 3 (2.50%) Perl
7 3 (2.50%) Ruby
7 3 (2.50%) Tcl
8 2 (1.67%) Bash Shell
9 1 (0.83%) Shell Script
Qualifications
1 49 (40.83%) Degree
2 38 (31.67%) Master's Degree
3 13 (10.83%) Cisco Certification
4 12 (10.00%) CCNA
5 5 (4.17%) CCVP
5 5 (4.17%) ITIL Certification
6 3 (2.50%) CCNP
7 1 (0.83%) ISEB
7 1 (0.83%) MCP
7 1 (0.83%) Microsoft Certified Architect
7 1 (0.83%) Sun Certification
7 1 (0.83%) TOGAF Certification
Quality Assurance & Compliance
1 5 (4.17%) PCI DSS
2 4 (3.33%) GDPR
2 4 (3.33%) QA
3 1 (0.83%) SLA
System Software
1 1 (0.83%) VMware Infrastructure
Systems Management
1 2 (1.67%) Ansible
1 2 (1.67%) Cisco CUCM
1 2 (1.67%) Cisco UCCE
2 1 (0.83%) HP Quality Center
2 1 (0.83%) Rundeck
Vendors
1 38 (31.67%) Alias
2 37 (30.83%) Adobe
3 16 (13.33%) Cisco
4 14 (11.67%) Oracle
5 11 (9.17%) Microsoft
6 9 (7.50%) Avaya
7 8 (6.67%) Mitel
8 7 (5.83%) HP
8 7 (5.83%) Juniper
9 6 (5.00%) Red Hat
9 6 (5.00%) Sun
10 5 (4.17%) Facebook
10 5 (4.17%) PeopleSoft
10 5 (4.17%) Talend
11 4 (3.33%) Apple
11 4 (3.33%) Genesys
11 4 (3.33%) Ingenico
11 4 (3.33%) PayPal
11 4 (3.33%) VeriFone
11 4 (3.33%) WorldPay