Period
to 15 October 2019

The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 15 October 2019 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
6 months to
15 Oct 2019
Same period 2018 Same period 2017
Rank 1006 1040 1126
Rank change year-on-year +34 +86 -123
Permanent jobs citing IVR 65 126 66
As % of all permanent IT jobs advertised in the UK 0.047% 0.077% 0.038%
As % of the Miscellaneous category 0.12% 0.19% 0.094%
Number of salaries quoted 27 67 48
UK median annual salary £55,000 £50,000 £57,750
Median salary % change year-on-year +10.00% -13.42% +44.38%
10th Percentile £26,300 £31,250 £32,125
90th Percentile £82,500 £76,750 £85,875
UK excluding London median annual salary £38,000 £40,337 £42,500
% change year-on-year -5.79% -5.09% +6.25%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Permanent vacancies with a requirement for generic IT skills 53,438 65,101 70,209
As % of all permanent IT jobs advertised in the UK 38.86% 39.55% 40.39%
Number of salaries quoted 40,295 49,898 52,158
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% -
10th Percentile £29,500 £28,750 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IVR
Job Vacancy Trend

Job postings citing IVR as a percentage of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

The salary distribution of IT jobs citing IVR over the 6 months to 15 October 2019.

Salary histogram for IVR in the UK

IVR
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 6 months to 15 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 62 £51,250 +2.50% 6
London +73 35 £60,000 -11.11% 2
UK excluding London +35 27 £38,000 -5.79% 4
South East +48 11 £38,000 -24.00%
North of England -1 11 £45,000 +38.46% 3
North West +25 9 - -
South West +10 4 £37,500 -6.25% 1
Yorkshire -4 2 £45,000 +38.46% 3
East of England +73 1 - -

For the 6 months to 15 October 2019, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for IVR.

1 37 (56.92%) Agile Software Development
2 28 (43.08%) Degree
2 28 (43.08%) Project Management
2 28 (43.08%) User Experience
2 28 (43.08%) Project Delivery
3 24 (36.92%) Continuous Improvement
3 24 (36.92%) Marketing
3 24 (36.92%) Validation
4 23 (35.38%) Adobe
4 23 (35.38%) Product Management
4 23 (35.38%) UX Design
4 23 (35.38%) OmniGraffle
4 23 (35.38%) People Management
4 23 (35.38%) Design Thinking
4 23 (35.38%) Sketch
4 23 (35.38%) Prototyping
4 23 (35.38%) InVision
4 23 (35.38%) User-Centered Design (UCD)
4 23 (35.38%) Adobe Creative Cloud
4 23 (35.38%) Service Design
5 16 (24.62%) Cisco
6 14 (21.54%) Problem-Solving
7 10 (15.38%) Mentoring
7 10 (15.38%) Coaching
8 9 (13.85%) Master's Degree
8 9 (13.85%) WAN
8 9 (13.85%) Firewall
9 8 (12.31%) Wireless
9 8 (12.31%) Time Management
9 8 (12.31%) LAN

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.54%) Oracle SOA Suite
1 1 (1.54%) Skype for Business
Applications
1 23 (35.38%) InVision
1 23 (35.38%) OmniGraffle
1 23 (35.38%) Sketch
2 6 (9.23%) Chatbot
3 1 (1.54%) MS Visio
Business Applications
1 4 (6.15%) Cisco SocialMiner
Cloud Services
1 23 (35.38%) Adobe Creative Cloud
2 4 (6.15%) Twilio
3 2 (3.08%) OpenShift
4 1 (1.54%) AWS
4 1 (1.54%) Azure
4 1 (1.54%) Force.com
4 1 (1.54%) Heroku
4 1 (1.54%) Salesforce Sales Cloud
4 1 (1.54%) Salesforce Service Cloud
4 1 (1.54%) Serverless
Communications & Networking
1 9 (13.85%) Firewall
1 9 (13.85%) WAN
2 8 (12.31%) LAN
2 8 (12.31%) Wireless
3 7 (10.77%) Unified Communications
4 6 (9.23%) BGP
4 6 (9.23%) DNS
4 6 (9.23%) Network Security
4 6 (9.23%) OSPF
4 6 (9.23%) VoIP
5 5 (7.69%) Cisco Nexus
5 5 (7.69%) DHCP
5 5 (7.69%) DMVPN
5 5 (7.69%) EIGRP
5 5 (7.69%) MPLS
6 4 (6.15%) Cisco ICM
6 4 (6.15%) F5 BIG-IP LTM
6 4 (6.15%) HSRP
6 4 (6.15%) SSH
6 4 (6.15%) VRRP
Database & Business Intelligence
1 4 (6.15%) MySQL
2 1 (1.54%) Big Data
Development Applications
1 4 (6.15%) VSS/SourceSafe
2 2 (3.08%) Jenkins
3 1 (1.54%) Git (software)
General
1 24 (36.92%) Marketing
2 7 (10.77%) Finance
3 5 (7.69%) Banking
4 3 (4.62%) French Language
5 2 (3.08%) Public Sector
5 2 (3.08%) Telecoms
6 1 (1.54%) Back Office
6 1 (1.54%) Law
6 1 (1.54%) Retail
Job Titles
1 25 (38.46%) Designer
2 24 (36.92%) UX Designer
3 9 (13.85%) Lead Designer
3 9 (13.85%) Lead UX Designer
4 8 (12.31%) Developer
5 7 (10.77%) Network Engineer
6 5 (7.69%) Developer/Software Engineer
6 5 (7.69%) Software Developer
6 5 (7.69%) Software Engineer
7 4 (6.15%) Network Security Engineer
7 4 (6.15%) Product Owner
7 4 (6.15%) Security Engineer
8 3 (4.62%) Analyst
8 3 (4.62%) Architect
8 3 (4.62%) Project Manager
8 3 (4.62%) Voice Engineer
9 2 (3.08%) 2nd Line Support
9 2 (3.08%) Desktop Support
9 2 (3.08%) Head of Technology
9 2 (3.08%) Telecoms Project Manager
Libraries, Frameworks & Software Standards
1 5 (7.69%) Natural Language Processing
1 5 (7.69%) XML
2 3 (4.62%) XMPP
3 2 (3.08%) REST
4 1 (1.54%) CSS
4 1 (1.54%) CSS3
4 1 (1.54%) HTML
4 1 (1.54%) HTML5
4 1 (1.54%) Node.js
Miscellaneous
1 28 (43.08%) User Experience
2 8 (12.31%) Analytical Skills
3 4 (6.15%) Algorithms
3 4 (6.15%) Data Centre
4 2 (3.08%) Self-Motivation
5 1 (1.54%) Internet of Things
5 1 (1.54%) Linux Command Line
5 1 (1.54%) Management Information System
5 1 (1.54%) Video Conferencing
5 1 (1.54%) VUI
Operating Systems
1 4 (6.15%) CentOS
1 4 (6.15%) Unix
2 3 (4.62%) Windows
3 1 (1.54%) Linux
Processes & Methodologies
1 37 (56.92%) Agile Software Development
2 28 (43.08%) Project Delivery
2 28 (43.08%) Project Management
3 24 (36.92%) Continuous Improvement
3 24 (36.92%) Validation
4 23 (35.38%) Design Thinking
4 23 (35.38%) People Management
4 23 (35.38%) Product Management
4 23 (35.38%) Prototyping
4 23 (35.38%) Service Design
4 23 (35.38%) User-Centered Design (UCD)
4 23 (35.38%) UX Design
5 14 (21.54%) Problem-Solving
6 10 (15.38%) Coaching
6 10 (15.38%) Mentoring
7 8 (12.31%) DevOps
7 8 (12.31%) ITIL
7 8 (12.31%) Microservices
7 8 (12.31%) Time Management
8 7 (10.77%) Presales
Programming Languages
1 7 (10.77%) Java
2 3 (4.62%) JavaScript
3 2 (3.08%) C#
3 2 (3.08%) C++
3 2 (3.08%) Groovy
3 2 (3.08%) Scala
4 1 (1.54%) SQL
Qualifications
1 28 (43.08%) Degree
2 9 (13.85%) Master's Degree
3 5 (7.69%) CCNA
3 5 (7.69%) Cisco Certification
Quality Assurance & Compliance
1 2 (3.08%) SLA
2 1 (1.54%) GDPR
2 1 (1.54%) PCI DSS
2 1 (1.54%) QA
System Software
1 6 (9.23%) VMware Infrastructure
2 4 (6.15%) iptables
2 4 (6.15%) VMware ESXi
3 2 (3.08%) Firmware
3 2 (3.08%) Virtual Servers
Systems Management
1 8 (12.31%) Cisco CUCM
1 8 (12.31%) Cisco UCCE
2 7 (10.77%) Cisco UCCX
3 4 (6.15%) vCenter Server
3 4 (6.15%) vMotion
4 1 (1.54%) Cisco IPCC
Vendors
1 23 (35.38%) Adobe
2 16 (24.62%) Cisco
3 6 (9.23%) VMware
4 5 (7.69%) Palo Alto
4 5 (7.69%) ServiceNow
5 4 (6.15%) Automation Anywhere
5 4 (6.15%) Avaya
5 4 (6.15%) Blue Prism
5 4 (6.15%) F5
5 4 (6.15%) Salesforce.com
5 4 (6.15%) UiPath
6 2 (3.08%) Red Box
7 1 (1.54%) Genesys
7 1 (1.54%) Juniper
7 1 (1.54%) Oracle
7 1 (1.54%) SolarWinds