Period
to 22 October 2017

The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 22 October 2017 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 1119 1011 931
Rank change year-on-year -108 -80 +125
Permanent jobs citing IVR 65 236 378
As % of all permanent IT jobs advertised in the UK 0.037% 0.12% 0.17%
As % of the Miscellaneous category 0.086% 0.30% 0.42%
Number of salaries quoted 47 189 336
UK median annual salary £59,500 £40,000 £50,750
Median salary % change year-on-year +48.75% -21.18% +10.93%
10th Percentile £32,500 £27,500 £32,500
90th Percentile £81,750 £71,500 £90,000
UK excluding London median annual salary £44,500 £40,000 £47,500
% change year-on-year +11.25% -15.79% +5.56%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Permanent vacancies with a requirement for generic IT skills 75408 77749 91019
As % of all permanent IT jobs advertised in the UK 43.27% 40.99% 41.63%
Number of salaries quoted 56603 63777 72865
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £80,000 £78,750
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

IVR
Job Vacancy Trend

Job postings citing IVR as a percentage of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

The salary distribution of IT jobs citing IVR over the 6 months to 22 October 2017.

Salary histogram for IVR in the UK

IVR
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -103 52 £69,500 +73.75% 3
UK excluding London -63 35 £44,500 +11.25% 1
London -34 26 £70,000 +48.94% 2
Scotland -19 12 £40,000 -5.88%
South East +12 10 £59,750 +32.78%
North of England +2 10 £41,000 +2.50%
North West -4 8 £41,000 +70.83%
Yorkshire +2 2 £65,000 +57.58%
South West +1 2 £46,250 +44.34% 1
East of England -5 1 £52,500 +5.00%

For the 6 months to 22 October 2017, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for IVR.

1 27 (41.54%) Microsoft
2 21 (32.31%) HTML
2 21 (32.31%) Oracle
2 21 (32.31%) CSS
3 20 (30.77%) JIRA
4 19 (29.23%) CRM
5 18 (27.69%) Windows
5 18 (27.69%) Finance
6 16 (24.62%) Java
6 16 (24.62%) SQL
6 16 (24.62%) Enterprise Architecture
6 16 (24.62%) Agile Software Development
7 15 (23.08%) .NET
7 15 (23.08%) Active Directory
8 14 (21.54%) PRINCE2
8 14 (21.54%) Project Management
9 13 (20.00%) Windows 7
10 12 (18.46%) .NET Framework
10 12 (18.46%) SharePoint
11 11 (16.92%) SOA
11 11 (16.92%) OO
11 11 (16.92%) ASP.NET
11 11 (16.92%) TIBCO
11 11 (16.92%) Citrix
11 11 (16.92%) VoIP
11 11 (16.92%) Scrum
11 11 (16.92%) Data Security
11 11 (16.92%) Subversion
11 11 (16.92%) Network Design
11 11 (16.92%) Pega

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (18.46%) SharePoint
2 11 (16.92%) Confluence
2 11 (16.92%) Oracle SOA Suite
3 10 (15.38%) MS Exchange
4 9 (13.85%) FileNet
5 3 (4.62%) Apache Spark
6 2 (3.08%) Adobe Experience Manager
7 1 (1.54%) Skype for Business
Applications
1 8 (12.31%) Microsoft Excel
2 7 (10.77%) Microsoft Office
2 7 (10.77%) Microsoft PowerPoint
3 5 (7.69%) Microsoft Project
4 3 (4.62%) MS Visio
Business Applications
1 9 (13.85%) Dynamics CRM
1 9 (13.85%) iTrent
1 9 (13.85%) ResourceLink
2 2 (3.08%) BASE24
Cloud Services
1 9 (13.85%) Oracle Service Cloud
2 7 (10.77%) Office 365
3 5 (7.69%) Amazon AWS
4 4 (6.15%) Microsoft Azure
5 3 (4.62%) IaaS
5 3 (4.62%) PaaS
5 3 (4.62%) SaaS
6 2 (3.08%) Cloud Computing
Communications & Networking
1 11 (16.92%) VoIP
2 10 (15.38%) TCP/IP
3 9 (13.85%) Remote Desktop
4 8 (12.31%) DHCP
4 8 (12.31%) DNS
5 7 (10.77%) LAN
5 7 (10.77%) WAN
6 6 (9.23%) PBX
7 4 (6.15%) SMS
8 3 (4.62%) H.323
8 3 (4.62%) VLAN
8 3 (4.62%) Wi-Fi
9 2 (3.08%) CTI
9 2 (3.08%) IP Telephony
9 2 (3.08%) Unified Communications
10 1 (1.54%) Cisco IPT
10 1 (1.54%) Firewall
10 1 (1.54%) Skype
10 1 (1.54%) Wireless
10 1 (1.54%) Wireshark
Database & Business Intelligence
1 10 (15.38%) SQL Server
2 3 (4.62%) Apache Cassandra
2 3 (4.62%) Big Data
2 3 (4.62%) Data Warehouse
2 3 (4.62%) HDInsight
2 3 (4.62%) MongoDB
2 3 (4.62%) NewSQL
2 3 (4.62%) NoSQL
Development Applications
1 20 (30.77%) JIRA
2 11 (16.92%) Jenkins
2 11 (16.92%) Subversion
3 3 (4.62%) NetBeans
3 3 (4.62%) Visual Studio
General
1 18 (27.69%) Finance
2 6 (9.23%) Back Office
2 6 (9.23%) Front Office
2 6 (9.23%) Telecoms
3 5 (7.69%) Financial Institution
4 3 (4.62%) Manufacturing
5 2 (3.08%) Banking
5 2 (3.08%) Corporate Banking
5 2 (3.08%) Law
6 1 (1.54%) Legal
6 1 (1.54%) Marketing
Job Titles
1 12 (18.46%) Architect
2 10 (15.38%) Analyst
3 7 (10.77%) Technical Leader
4 6 (9.23%) Solutions Architect
5 5 (7.69%) Consultant
5 5 (7.69%) Software Engineer
6 4 (6.15%) AWS Engineer
6 4 (6.15%) AWS Software Engineer
6 4 (6.15%) Lead Software Engineer
6 4 (6.15%) Senior Software Engineer
6 4 (6.15%) Software Team Leader
6 4 (6.15%) Team Leader
7 3 (4.62%) Customer Analyst
7 3 (4.62%) Digital Architect
7 3 (4.62%) Genesys Consultant
7 3 (4.62%) Mitel Engineer
7 3 (4.62%) Oracle Architect
7 3 (4.62%) Pega Architect
7 3 (4.62%) Senior Architect
7 3 (4.62%) Telephony Specialist
Libraries, Frameworks & Software Standards
1 21 (32.31%) CSS
1 21 (32.31%) HTML
2 15 (23.08%) .NET
3 12 (18.46%) .NET Framework
4 11 (16.92%) ASP.NET
5 10 (15.38%) Web Services
6 6 (9.23%) Node.js
7 4 (6.15%) Middleware
7 4 (6.15%) VXML
8 2 (3.08%) RESTful
8 2 (3.08%) XMPP
Miscellaneous
1 10 (15.38%) Replication
2 9 (13.85%) Fat Client
2 9 (13.85%) Thin Client
3 5 (7.69%) Handset
4 4 (6.15%) Data Centre
4 4 (6.15%) Driving Licence
4 4 (6.15%) Smartphone
4 4 (6.15%) Social Media
5 3 (4.62%) 3D Printing
5 3 (4.62%) Analytical Skills
5 3 (4.62%) Computer Science
5 3 (4.62%) Management Information System
5 3 (4.62%) Mobile Computing
5 3 (4.62%) PMI
5 3 (4.62%) Robotics
5 3 (4.62%) Video Conferencing
6 2 (3.08%) Blackberry
6 2 (3.08%) Mobile App
6 2 (3.08%) PDA
6 2 (3.08%) User Experience
Operating Systems
1 18 (27.69%) Windows
2 13 (20.00%) Windows 7
3 10 (15.38%) Windows Server
4 9 (13.85%) Windows Server 2012
5 4 (6.15%) Linux
6 2 (3.08%) Android
6 2 (3.08%) Apple iOS
6 2 (3.08%) Windows 2000
7 1 (1.54%) AIX
7 1 (1.54%) Solaris
Processes & Methodologies
1 19 (29.23%) CRM
2 16 (24.62%) Agile Software Development
2 16 (24.62%) Enterprise Architecture
3 14 (21.54%) PRINCE2
3 14 (21.54%) Project Management
4 11 (16.92%) Data Security
4 11 (16.92%) Network Design
4 11 (16.92%) OO
4 11 (16.92%) Scrum
4 11 (16.92%) SOA
5 10 (15.38%) ITIL
5 10 (15.38%) Process Management
5 10 (15.38%) Speech Recognition
6 9 (13.85%) Document Management
6 9 (13.85%) Mentoring
6 9 (13.85%) Technical Analysis
7 6 (9.23%) Service Management
7 6 (9.23%) Software Engineering
8 4 (6.15%) Risk Management
8 4 (6.15%) Service Delivery
Programming Languages
1 16 (24.62%) Java
1 16 (24.62%) SQL
2 10 (15.38%) JavaScript
3 8 (12.31%) PHP
4 3 (4.62%) C#
4 3 (4.62%) VB.NET
5 2 (3.08%) C++
6 1 (1.54%) Scala
Qualifications
1 10 (15.38%) Security Cleared
2 8 (12.31%) DBS Check
3 4 (6.15%) CCNA
3 4 (6.15%) Cisco Certification
4 3 (4.62%) Degree
4 3 (4.62%) PMI Certification
4 3 (4.62%) PRINCE2 Certification
4 3 (4.62%) SC Cleared
5 2 (3.08%) A+ Certification
6 1 (1.54%) ISEB
Quality Assurance & Compliance
1 3 (4.62%) QA
2 1 (1.54%) SLA
System Software
1 15 (23.08%) Active Directory
2 9 (13.85%) DFS Replication
Systems Management
1 9 (13.85%) WSUS
2 4 (6.15%) Norton AntiVirus
3 2 (3.08%) Cisco CUCM
3 2 (3.08%) Cisco UCCX
Vendors
1 27 (41.54%) Microsoft
2 21 (32.31%) Oracle
3 11 (16.92%) Citrix
3 11 (16.92%) Pega
3 11 (16.92%) TIBCO
4 10 (15.38%) Avaya
4 10 (15.38%) Genesys
5 9 (13.85%) Atlassian
5 9 (13.85%) Cisco
5 9 (13.85%) Northgate
6 8 (12.31%) Mitel
7 4 (6.15%) Symantec
8 3 (4.62%) Hortonworks
8 3 (4.62%) Verint
9 2 (3.08%) Adobe
9 2 (3.08%) Red Box
10 1 (1.54%) Bloomberg
10 1 (1.54%) BMC
10 1 (1.54%) HP
10 1 (1.54%) Reuters