The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 3 months to 25 June 2017 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 825 775 755
Rank change year-on-year -50 -20  
Permanent jobs citing IVR 47 149 217
As % of all permanent IT jobs advertised in the UK 0.053% 0.15% 0.20%
As % of the Miscellaneous category 0.13% 0.37% 0.48%
Number of salaries quoted 37 99 166
Median salary £45,000 £45,000 £55,000
Median salary % change year-on-year - -18.18%  
90% offered a salary of more than £30,000 £29,000 £32,500
10% offered a salary of more than £83,000 £70,000 £88,500
UK excluding London median salary £39,250 £42,500 £52,500
% change year-on-year -7.64% -19.04%  

IVR is in the generic IT skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

Generic IT Skills
UK
Permanent job vacancies with a requirement for generic IT skills 37011 40133 45320
As % of all permanent IT job vacancies advertised in the UK 42.02% 41.34% 40.94%
Number of salaries quoted 28923 32860 36156
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26%  
90% offered a salary of more than £30,000 £29,500 £28,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £42,500 £42,500 £40,000
% change year-on-year - +6.25%  

IVR
Job Vacancy Trend

The job posting trend of jobs advertised citing IVR as a proportion of all permanent or contract IT jobs with a match in the Miscellaneous category.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

The salary distribution of IT jobs citing IVR over the 3 months to 25 June 2017.

Salary histogram for IVR in the UK

IVR
Top 24 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 41 £50,000 +14.28% 8
London +6 21 £70,000 +48.93% 3
City of London +24 9 £70,000 +141.37% 1
West Yorkshire +17 8 £40,000 -
Yorkshire +10 8 £40,000 -11.11%
Leeds - 8 £40,000 -
Scotland +12 5 £40,000 -5.88% 1
North West -39 5 £20,500 -74.37% 2
Edinburgh -2 4 £40,000 - 1
Cheshire -28 4 £20,500 - 1
Birmingham +5 3 £30,000 -33.33%
West Midlands +3 3 £30,000 -33.33%
South East +23 2 £80,000 +45.45% 1
Hampshire +8 2 £80,000 +42.22%
Basingstoke -4 2 £80,000 +166.66%
South West -11 2 £46,250 +44.33% 2
Bristol -17 2 £46,250 - 2
Knutsford -36 2 - - 1
Warrington - 2 £20,500 -
Hounslow - 2 £80,000 -
Glasgow +13 1 - -
Manchester -24 1 £50,000 -23.07% 1
Westminster - 1 £40,000 -
Chiswick - 1 £80,000 - 1

For the 6 months to 25 June 2017, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for IVR.

1 47 (36.72%) ITIL
1 47 (36.72%) VoIP
2 40 (31.25%) Telecoms
3 38 (29.69%) Cisco
4 34 (26.56%) Java
5 32 (25.00%) Enterprise Architecture
6 31 (24.22%) JIRA
6 31 (24.22%) Agile Software Development
7 28 (21.88%) Scrum
7 28 (21.88%) Microsoft
8 25 (19.53%) Project Management
8 25 (19.53%) SDLC
9 24 (18.75%) Finance
10 23 (17.97%) Active Directory
11 22 (17.19%) Oracle
11 22 (17.19%) Confluence
12 21 (16.41%) Firewall
13 20 (15.63%) Windows
13 20 (15.63%) SOA
14 19 (14.84%) DNS
14 19 (14.84%) Cisco Certification
14 19 (14.84%) CRM
14 19 (14.84%) CSS
14 19 (14.84%) HTML
14 19 (14.84%) MPLS
14 19 (14.84%) Avaya
14 19 (14.84%) CTI
14 19 (14.84%) Network Design
15 18 (14.06%) CCNA
15 18 (14.06%) Technical Analysis

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (17.19%) Confluence
2 16 (12.50%) MS Exchange
3 12 (9.38%) SharePoint
4 11 (8.59%) Skype for Business
5 9 (7.03%) FileNet
6 7 (5.47%) CMS
6 7 (5.47%) Oracle SOA Suite
6 7 (5.47%) Sitecore CMS
7 6 (4.69%) Exchange Server 2010
8 5 (3.91%) OpenStack
9 2 (1.56%) Adobe Experience Manager
9 2 (1.56%) WebSphere
Applications
1 7 (5.47%) Microsoft Office
2 5 (3.91%) Microsoft Excel
3 3 (2.34%) Microsoft PowerPoint
3 3 (2.34%) Microsoft Project
4 2 (1.56%) MS Visio
Business Applications
1 15 (11.72%) Dynamics CRM
2 9 (7.03%) iTrent
2 9 (7.03%) ResourceLink
3 2 (1.56%) BASE24
Cloud Services
1 9 (7.03%) Oracle Service Cloud
2 7 (5.47%) Office 365
2 7 (5.47%) SaaS
3 6 (4.69%) Amazon AWS
3 6 (4.69%) Google Cloud Platform
3 6 (4.69%) IaaS
3 6 (4.69%) Microsoft Azure
3 6 (4.69%) Mimecast
3 6 (4.69%) PaaS
4 1 (0.78%) Amazon EC2
4 1 (0.78%) Cloud Computing
Communications & Networking
1 47 (36.72%) VoIP
2 21 (16.41%) Firewall
3 19 (14.84%) CTI
3 19 (14.84%) DNS
3 19 (14.84%) MPLS
4 17 (13.28%) LAN
4 17 (13.28%) VLAN
5 16 (12.50%) WAN
6 15 (11.72%) Wireless
7 14 (10.94%) ADSL
8 12 (9.38%) Remote Desktop
8 12 (9.38%) Wi-Fi
9 11 (8.59%) Skype
9 11 (8.59%) Unified Communications
10 10 (7.81%) IP Telephony
10 10 (7.81%) TCP/IP
11 9 (7.03%) H.323
12 8 (6.25%) DHCP
12 8 (6.25%) VPN
13 7 (5.47%) PBX
Database & Business Intelligence
1 10 (7.81%) SQL Server
2 3 (2.34%) MySQL
3 2 (1.56%) Big Data
3 2 (1.56%) Hadoop
Development Applications
1 31 (24.22%) JIRA
2 10 (7.81%) Subversion
3 7 (5.47%) Jenkins
4 3 (2.34%) NetBeans
4 3 (2.34%) Visual Studio
5 2 (1.56%) Jasmine
6 1 (0.78%) NeoLoad
6 1 (0.78%) Selenium
6 1 (0.78%) Team Foundation Server
General
1 40 (31.25%) Telecoms
2 24 (18.75%) Finance
3 8 (6.25%) Marketing
4 4 (3.13%) Legal
5 3 (2.34%) Back Office
5 3 (2.34%) Front Office
6 2 (1.56%) Banking
7 1 (0.78%) Corporate Banking
7 1 (0.78%) Financial Institution
7 1 (0.78%) Games
7 1 (0.78%) Investment Banking
7 1 (0.78%) Law
7 1 (0.78%) Pharmaceutical
7 1 (0.78%) Retail
Job Titles
1 19 (14.84%) Architect
2 17 (13.28%) Voice Engineer
3 16 (12.50%) Cisco Engineer
3 16 (12.50%) Cisco Voice Engineer
4 13 (10.16%) Solutions Architect
5 12 (9.38%) Analyst
6 11 (8.59%) Java Engineer
6 11 (8.59%) Senior Java Engineer
7 9 (7.03%) IT Manager
7 9 (7.03%) Support Engineer
7 9 (7.03%) Technical Leader
8 8 (6.25%) IT Services Manager
8 8 (6.25%) Service Manager
9 7 (5.47%) Consultant
9 7 (5.47%) Digital Architect
9 7 (5.47%) Digital Solutions Architect
9 7 (5.47%) Network Engineer
9 7 (5.47%) Senior Service Manager
9 7 (5.47%) Service Desk Manager
9 7 (5.47%) Telecoms Analyst
Libraries, Frameworks & Software Standards
1 19 (14.84%) CSS
1 19 (14.84%) HTML
2 17 (13.28%) .NET
3 16 (12.50%) Web Services
4 12 (9.38%) .NET Framework
5 9 (7.03%) J2EE
6 6 (4.69%) ASP.NET
7 5 (3.91%) XMPP
8 4 (3.13%) Middleware
9 2 (1.56%) AngularJS
9 2 (1.56%) Ext JS
9 2 (1.56%) GWT
9 2 (1.56%) Hibernate
9 2 (1.56%) Play Framework
9 2 (1.56%) React
9 2 (1.56%) REST
9 2 (1.56%) Spring
9 2 (1.56%) WebSphere MQ
10 1 (0.78%) VXML
Miscellaneous
1 13 (10.16%) Analytical Skills
2 10 (7.81%) Management Information System
2 10 (7.81%) Replication
3 9 (7.03%) Fat Client
3 9 (7.03%) Social Media
3 9 (7.03%) Thin Client
4 7 (5.47%) Computer Science
4 7 (5.47%) Hybrid Cloud
5 6 (4.69%) Data Centre
5 6 (4.69%) Handset
5 6 (4.69%) Video Conferencing
6 3 (2.34%) NHS
6 3 (2.34%) PMI
7 2 (1.56%) Blackberry
7 2 (1.56%) Distributed Denial-of-Service
7 2 (1.56%) PDA
7 2 (1.56%) Smartphone
7 2 (1.56%) Virtual Team
8 1 (0.78%) Contactless
8 1 (0.78%) Driving Licence
Operating Systems
1 20 (15.63%) Windows
2 16 (12.50%) Windows Server 2012
3 14 (10.94%) Windows 7
4 13 (10.16%) Windows Server
5 7 (5.47%) Windows Server 2008
6 3 (2.34%) Linux
7 2 (1.56%) Android
7 2 (1.56%) Apple iOS
8 1 (0.78%) AIX
8 1 (0.78%) Debian
8 1 (0.78%) Solaris
8 1 (0.78%) Ubuntu
Processes & Methodologies
1 47 (36.72%) ITIL
2 32 (25.00%) Enterprise Architecture
3 31 (24.22%) Agile Software Development
4 28 (21.88%) Scrum
5 25 (19.53%) Project Management
5 25 (19.53%) SDLC
6 20 (15.63%) SOA
7 19 (14.84%) CRM
7 19 (14.84%) Network Design
8 18 (14.06%) Technical Analysis
9 17 (13.28%) Migration
10 13 (10.16%) Disaster Recovery
10 13 (10.16%) PRINCE2
11 11 (8.59%) Data Migration
11 11 (8.59%) Information Security
11 11 (8.59%) Kalman Filter
12 10 (7.81%) Network Monitoring
13 9 (7.03%) Analytics
13 9 (7.03%) Document Management
13 9 (7.03%) TOGAF
Programming Languages
1 34 (26.56%) Java
2 14 (10.94%) JavaScript
3 11 (8.59%) C#
4 8 (6.25%) PHP
5 3 (2.34%) SQL
5 3 (2.34%) VB.NET
6 2 (1.56%) Scala
7 1 (0.78%) C++
7 1 (0.78%) PL/SQL
Qualifications
1 19 (14.84%) Cisco Certification
2 18 (14.06%) CCNA
3 10 (7.81%) ITIL Certification
3 10 (7.81%) Security Cleared
4 9 (7.03%) CCNP
5 8 (6.25%) DBS Check
6 7 (5.47%) Sun Certification
7 6 (4.69%) OCMJEA
8 3 (2.34%) Degree
8 3 (2.34%) PMI Certification
8 3 (2.34%) PRINCE2 Certification
8 3 (2.34%) SC Cleared
9 2 (1.56%) A+ Certification
10 1 (0.78%) CCNP Voice
10 1 (0.78%) MCP
10 1 (0.78%) MCSA
10 1 (0.78%) MCSE
10 1 (0.78%) Microsoft Certification
Quality Assurance & Compliance
1 7 (5.47%) PCI DSS
2 4 (3.13%) SLA
3 2 (1.56%) QA
System Software
1 23 (17.97%) Active Directory
2 9 (7.03%) DFS Replication
3 5 (3.91%) VMware Infrastructure
Systems Management
1 13 (10.16%) Cisco CUCM
2 9 (7.03%) WSUS
3 7 (5.47%) Cisco UCCE
4 4 (3.13%) Cisco UCCX
5 2 (1.56%) Norton AntiVirus
6 1 (0.78%) Cisco IPCC
6 1 (0.78%) Cisco Prime
Vendors
1 38 (29.69%) Cisco
2 28 (21.88%) Microsoft
3 22 (17.19%) Oracle
4 19 (14.84%) Avaya
5 17 (13.28%) Mitel
6 16 (12.50%) VMware
7 12 (9.38%) Citrix
8 11 (8.59%) TIBCO
8 11 (8.59%) Verint
9 9 (7.03%) Atlassian
9 9 (7.03%) Northgate
10 8 (6.25%) Pega
11 7 (5.47%) MobileIron
11 7 (5.47%) Sitecore
11 7 (5.47%) SolarWinds
11 7 (5.47%) Sophos
12 6 (4.69%) Forcepoint
12 6 (4.69%) Google
13 2 (1.56%) HP
13 2 (1.56%) Symantec
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £40000 per annum + Good Benefits
Posted: 3 days ago
Manchester, Lancashire
FT Select
Salary: From £25,000 to £35,000 per annum plus benefits
Posted: 6 days ago
West London
Bentley Whitaker
Salary: From £75,000 to £85,000 per annum + 15% bonus + good bens
Posted: 3 days ago
Knutsford, Cheshire
Barclays
Posted: 4 days ago
Edinburgh
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £40000.00 per annum
Posted: 23 days ago
Bristol, Avon
Computershare Investor Services
Salary: Competitive Salary + 25 Days Holiday + Share Plan + Pension
Posted: 15 days ago
Chiswick
Bentley Whitaker
Salary: £75,000 - £85,000 per year
Posted: 24 days ago
Berkshire
IQ Telecom
Salary: £65000 - £75000 per annum + bonus
Posted: 25 days ago