Period
to 19 November 2017

The table below looks at the prevalence of the term IVR in permanent job vacancies. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 19 November 2017 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 1132 1012 961
Rank change year-on-year -120 -51 +129
Permanent jobs citing IVR 66 206 353
As % of all permanent IT jobs advertised in the UK 0.037% 0.11% 0.16%
As % of the Miscellaneous category 0.086% 0.27% 0.39%
Number of salaries quoted 47 181 311
UK median annual salary £60,000 £40,000 £49,500
Median salary % change year-on-year +50.00% -19.19% +10.00%
10th Percentile £32,500 £27,500 £30,750
90th Percentile £81,750 £70,000 £90,000
UK excluding London median annual salary £48,500 £40,000 £42,500
% change year-on-year +21.25% -5.88% -

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Permanent vacancies with a requirement for generic IT skills 76731 77099 91683
As % of all permanent IT jobs advertised in the UK 43.04% 40.87% 41.95%
Number of salaries quoted 57773 63322 73444
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £80,000 £78,750
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

IVR
Job Vacancy Trend

Job postings citing IVR as a percentage of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR.

Salary trend for IVR in the UK

IVR
Salary Histogram

The salary distribution of IT jobs citing IVR over the 6 months to 19 November 2017.

Salary histogram for IVR in the UK

IVR
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -86 54 £70,000 +75.00% 2
UK excluding London -55 34 £48,500 +21.25% 2
London -29 28 £70,000 +55.56%
Scotland -8 11 £46,500 +9.41%
South East +16 9 £59,500 +32.22%
North of England -7 9 £41,000 +9.33% 1
North West -3 7 £41,000 +70.83% 1
South West +22 4 £42,500 +17.99%
Yorkshire +16 2 £65,000 +62.50%
East of England +6 1 £52,500 -4.55%

For the 6 months to 19 November 2017, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for IVR.

1 23 (34.85%) Microsoft
1 23 (34.85%) Agile Software Development
2 19 (28.79%) SQL
2 19 (28.79%) Oracle
3 18 (27.27%) HTML
3 18 (27.27%) Java
3 18 (27.27%) CSS
4 17 (25.76%) Enterprise Architecture
5 16 (24.24%) JIRA
5 16 (24.24%) Finance
6 15 (22.73%) .NET
6 15 (22.73%) CRM
6 15 (22.73%) .NET Framework
7 14 (21.21%) Subversion
7 14 (21.21%) Network Design
7 14 (21.21%) Pega
7 14 (21.21%) Confluence
7 14 (21.21%) Oracle SOA Suite
7 14 (21.21%) SOA
7 14 (21.21%) OO
7 14 (21.21%) ASP.NET
7 14 (21.21%) TIBCO
7 14 (21.21%) Data Security
7 14 (21.21%) Scrum
7 14 (21.21%) Jenkins
8 12 (18.18%) Technical Analysis
8 12 (18.18%) Mentoring
8 12 (18.18%) VoIP
9 11 (16.67%) Avaya
9 11 (16.67%) Genesys

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (21.21%) Confluence
1 14 (21.21%) Oracle SOA Suite
2 5 (7.58%) Apache Spark
2 5 (7.58%) SharePoint
3 3 (4.55%) MS Exchange
4 2 (3.03%) Adobe Experience Manager
4 2 (3.03%) FileNet
5 1 (1.52%) Skype for Business
Applications
1 7 (10.61%) Microsoft Excel
2 6 (9.09%) Microsoft Office
2 6 (9.09%) Microsoft PowerPoint
3 5 (7.58%) Microsoft Project
4 2 (3.03%) MS Visio
Business Applications
1 2 (3.03%) BASE24
1 2 (3.03%) Dynamics CRM
1 2 (3.03%) iTrent
1 2 (3.03%) ResourceLink
Cloud Services
1 8 (12.12%) Amazon AWS
2 6 (9.09%) Microsoft Azure
3 5 (7.58%) IaaS
3 5 (7.58%) PaaS
3 5 (7.58%) SaaS
4 2 (3.03%) Cloud Computing
4 2 (3.03%) Oracle Service Cloud
Communications & Networking
1 12 (18.18%) VoIP
2 7 (10.61%) LAN
2 7 (10.61%) WAN
3 6 (9.09%) PBX
4 4 (6.06%) H.323
4 4 (6.06%) SMS
5 3 (4.55%) TCP/IP
5 3 (4.55%) Unified Communications
5 3 (4.55%) VLAN
5 3 (4.55%) Wi-Fi
6 2 (3.03%) CTI
6 2 (3.03%) IP Telephony
6 2 (3.03%) Remote Desktop
6 2 (3.03%) Wireless
7 1 (1.52%) DHCP
7 1 (1.52%) DNS
7 1 (1.52%) Firewall
7 1 (1.52%) LDAP
7 1 (1.52%) Skype
7 1 (1.52%) WLAN
Database & Business Intelligence
1 7 (10.61%) MongoDB
1 7 (10.61%) NoSQL
2 5 (7.58%) Apache Cassandra
2 5 (7.58%) Big Data
2 5 (7.58%) Data Warehouse
2 5 (7.58%) HDInsight
2 5 (7.58%) NewSQL
3 3 (4.55%) SQL Server
4 2 (3.03%) Oracle Database
4 2 (3.03%) Oracle Database 12c
Development Applications
1 16 (24.24%) JIRA
2 14 (21.21%) Jenkins
2 14 (21.21%) Subversion
3 2 (3.03%) Oracle Forms
4 1 (1.52%) GitLab
General
1 16 (24.24%) Finance
2 7 (10.61%) Telecoms
3 6 (9.09%) Back Office
3 6 (9.09%) Front Office
4 5 (7.58%) Financial Institution
4 5 (7.58%) Manufacturing
5 2 (3.03%) Banking
5 2 (3.03%) Corporate Banking
5 2 (3.03%) Law
5 2 (3.03%) Marketing
6 1 (1.52%) Legal
Job Titles
1 12 (18.18%) Architect
2 9 (13.64%) Analyst
3 8 (12.12%) Software Engineer
3 8 (12.12%) Technical Leader
4 7 (10.61%) Lead Software Engineer
4 7 (10.61%) Senior Software Engineer
4 7 (10.61%) Software Team Leader
4 7 (10.61%) Team Leader
5 6 (9.09%) Solutions Architect
6 5 (7.58%) AWS Engineer
6 5 (7.58%) AWS Software Engineer
7 4 (6.06%) Consultant
7 4 (6.06%) Mitel Engineer
8 3 (4.55%) .NET Architect
8 3 (4.55%) Customer Analyst
8 3 (4.55%) Genesys Consultant
8 3 (4.55%) Java Technical Architect
8 3 (4.55%) Oracle Architect
8 3 (4.55%) Senior .NET Architect
8 3 (4.55%) Senior Architect
Libraries, Frameworks & Software Standards
1 18 (27.27%) CSS
1 18 (27.27%) HTML
2 15 (22.73%) .NET
2 15 (22.73%) .NET Framework
3 14 (21.21%) ASP.NET
4 9 (13.64%) Node.js
5 6 (9.09%) Web Services
6 4 (6.06%) Middleware
6 4 (6.06%) VXML
7 2 (3.03%) REST
7 2 (3.03%) RESTful
7 2 (3.03%) SOAP
7 2 (3.03%) XMPP
Miscellaneous
1 5 (7.58%) 3D Printing
1 5 (7.58%) Handset
1 5 (7.58%) Mobile Computing
1 5 (7.58%) Robotics
2 4 (6.06%) Data Centre
2 4 (6.06%) Driving Licence
2 4 (6.06%) Smartphone
2 4 (6.06%) Social Media
3 3 (4.55%) Analytical Skills
3 3 (4.55%) Computer Science
3 3 (4.55%) Management Information System
3 3 (4.55%) PMI
3 3 (4.55%) Replication
4 2 (3.03%) Contactless
4 2 (3.03%) Fat Client
4 2 (3.03%) Mobile App
4 2 (3.03%) Thin Client
4 2 (3.03%) User Experience
4 2 (3.03%) Video Conferencing
5 1 (1.52%) iPhone
Operating Systems
1 11 (16.67%) Windows
2 6 (9.09%) Windows 7
3 5 (7.58%) Linux
4 3 (4.55%) Windows Server
5 2 (3.03%) Android
5 2 (3.03%) Apple iOS
5 2 (3.03%) Windows 2000
5 2 (3.03%) Windows Server 2012
6 1 (1.52%) AIX
6 1 (1.52%) Solaris
Processes & Methodologies
1 23 (34.85%) Agile Software Development
2 17 (25.76%) Enterprise Architecture
3 15 (22.73%) CRM
4 14 (21.21%) Data Security
4 14 (21.21%) Network Design
4 14 (21.21%) OO
4 14 (21.21%) Scrum
4 14 (21.21%) SOA
5 12 (18.18%) Mentoring
5 12 (18.18%) Technical Analysis
6 10 (15.15%) Speech Recognition
7 9 (13.64%) Software Engineering
8 8 (12.12%) Project Management
9 7 (10.61%) Analytics
9 7 (10.61%) Continuous Integration
9 7 (10.61%) ITIL
9 7 (10.61%) PRINCE2
10 6 (9.09%) Service Management
11 5 (7.58%) Risk Management
11 5 (7.58%) Service Delivery
Programming Languages
1 19 (28.79%) SQL
2 18 (27.27%) Java
3 4 (6.06%) JavaScript
4 2 (3.03%) C++
4 2 (3.03%) PHP
4 2 (3.03%) PL/SQL
5 1 (1.52%) Scala
Qualifications
1 4 (6.06%) CCNA
1 4 (6.06%) Cisco Certification
2 3 (4.55%) Degree
2 3 (4.55%) PMI Certification
2 3 (4.55%) PRINCE2 Certification
2 3 (4.55%) Security Cleared
3 2 (3.03%) DBS Check
4 1 (1.52%) A+ Certification
4 1 (1.52%) ISEB
Quality Assurance & Compliance
1 3 (4.55%) QA
2 1 (1.52%) SLA
System Software
1 7 (10.61%) Active Directory
2 2 (3.03%) DFS Replication
Systems Management
1 4 (6.06%) Norton AntiVirus
2 2 (3.03%) Cisco CUCM
2 2 (3.03%) Cisco UCCX
2 2 (3.03%) WSUS
3 1 (1.52%) Ansible
Vendors
1 23 (34.85%) Microsoft
2 19 (28.79%) Oracle
3 14 (21.21%) Pega
3 14 (21.21%) TIBCO
4 11 (16.67%) Avaya
4 11 (16.67%) Genesys
5 9 (13.64%) Cisco
6 8 (12.12%) Mitel
7 5 (7.58%) Hortonworks
8 4 (6.06%) Citrix
8 4 (6.06%) Symantec
9 3 (4.55%) Verint
10 2 (3.03%) Adobe
10 2 (3.03%) Atlassian
10 2 (3.03%) BMC
10 2 (3.03%) Northgate
10 2 (3.03%) Red Box
11 1 (1.52%) Panasonic
11 1 (1.52%) Polycom
11 1 (1.52%) Siemens