Support Analyst Contracts with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst daily rate in Work from Home is £200 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 288 303 388
Rank change year-on-year +15 +85 -16
Contract jobs requiring a Support Analyst 60 161 249
As % of all contract jobs with a WFH option 0.41% 0.67% 0.56%
As % of the Job Titles category 0.44% 0.70% 0.59%
Number of daily rates quoted 46 136 152
10th Percentile £150 £156 £152
25th Percentile £176 £213 £181
Median daily rate (50th Percentile) £200 £318 £275
Median % change year-on-year -37.01% +15.45% +22.22%
75th Percentile £312 £650 £400
90th Percentile £406 £823 £495
UK median daily rate £223 £271 £250
% change year-on-year -17.74% +8.20% +17.65%
Number of hourly rates quoted 2 9 17
10th Percentile £13.70 £13.91 £12.21
25th Percentile £14.25 £17.50 £15.00
Median hourly rate £15.17 £23.15 £21.50
Median % change year-on-year -34.49% +7.67% +22.86%
75th Percentile £16.08 £27.50 £25.00
90th Percentile £16.63 £59.20 £33.75
UK median hourly rate £21.00 £22.50 £17.50
% change year-on-year -6.67% +28.57% +7.69%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,691 22,958 42,210
% of contract IT jobs with a recognized job title 93.52% 95.26% 95.63%
Number of daily rates quoted 9,251 16,282 30,640
10th Percentile £325 £360 £358
25th Percentile £425 £444 £430
Median daily rate (50th Percentile) £525 £539 £525
Median % change year-on-year -2.60% +2.67% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 566 531 565
10th Percentile £14.26 £16.98 £13.50
25th Percentile £22.84 £25.00 £19.50
Median hourly rate £44.87 £52.50 £36.50
Median % change year-on-year -14.53% +43.84% +57.26%
75th Percentile £65.00 £66.72 £57.50
90th Percentile £75.25 £77.50 £68.75
UK median hourly rate £37.50 £45.00 £24.50
% change year-on-year -16.67% +83.67% +12.28%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst daily rate for jobs with a WFH option

Support Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Support Analyst over the 6 months to 1 June 2024.

Support Analyst daily rate histogram for jobs with a WFH option

Support Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst hourly rate for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Support Analyst in the job title.

1 32 (53.33%) Social Skills
2 23 (38.33%) Windows
3 21 (35.00%) Microsoft 365
4 20 (33.33%) Active Directory
5 19 (31.67%) Microsoft
6 16 (26.67%) Customer Service
7 14 (23.33%) Problem-Solving
7 14 (23.33%) Windows 10
7 14 (23.33%) Microsoft Office
8 12 (20.00%) Analytical Skills
9 11 (18.33%) Finance
10 10 (16.67%) Azure
10 10 (16.67%) Public Sector
11 8 (13.33%) Microsoft Intune
11 8 (13.33%) SLA
11 8 (13.33%) ITIL
11 8 (13.33%) SQL
12 7 (11.67%) OneDrive
12 7 (11.67%) Entra ID
13 6 (10.00%) Oracle
13 6 (10.00%) Microsoft Exchange
14 5 (8.33%) SharePoint
14 5 (8.33%) SCCM
14 5 (8.33%) User Acceptance Testing
14 5 (8.33%) ServiceNow
15 4 (6.67%) Driving Licence
15 4 (6.67%) Windows Server 2016
15 4 (6.67%) Stakeholder Management
15 4 (6.67%) JIRA
15 4 (6.67%) B2B

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.00%) Microsoft Exchange
2 5 (8.33%) SharePoint
3 2 (3.33%) Appian
3 2 (3.33%) Confluence
4 1 (1.67%) Apache
4 1 (1.67%) JBoss
4 1 (1.67%) nginx
4 1 (1.67%) Tomcat
Applications
1 14 (23.33%) Microsoft Office
2 3 (5.00%) Acrobat
2 3 (5.00%) Microsoft Excel
3 2 (3.33%) Microsoft PowerPoint
4 1 (1.67%) Spreadsheet
Business Applications
1 3 (5.00%) Oracle EBS
2 2 (3.33%) Oracle EBS R12
2 2 (3.33%) Oracle Procure-to-Pay
3 1 (1.67%) assyst
3 1 (1.67%) IBM Planning Analytics
3 1 (1.67%) JDE EnterpriseOne
3 1 (1.67%) Maximo
3 1 (1.67%) Oracle Assets
3 1 (1.67%) Oracle Cash Management
3 1 (1.67%) Oracle Financials
3 1 (1.67%) Oracle General Ledger
3 1 (1.67%) Oracle Internet Expenses
3 1 (1.67%) Oracle iProcurement
3 1 (1.67%) Oracle Payables
3 1 (1.67%) Oracle Receivables
3 1 (1.67%) Oracle SCM
3 1 (1.67%) Temenos T24
Cloud Services
1 21 (35.00%) Microsoft 365
2 10 (16.67%) Azure
3 7 (11.67%) Entra ID
3 7 (11.67%) OneDrive
4 1 (1.67%) Asana
4 1 (1.67%) AWS
4 1 (1.67%) OCI
4 1 (1.67%) SaaS
4 1 (1.67%) Slack
4 1 (1.67%) Yammer
Communications & Networking
1 2 (3.33%) DNS
1 2 (3.33%) VPN
2 1 (1.67%) Bluetooth
2 1 (1.67%) DHCP
2 1 (1.67%) Firewall
2 1 (1.67%) HTTP
2 1 (1.67%) Remote Desktop
2 1 (1.67%) TCP/IP
2 1 (1.67%) VLAN
2 1 (1.67%) Wi-Fi
Database & Business Intelligence
1 3 (5.00%) SQL Server
2 1 (1.67%) Data Warehouse
2 1 (1.67%) GIS
2 1 (1.67%) Oracle BI Publisher
2 1 (1.67%) Oracle Reports
2 1 (1.67%) RDBMS
2 1 (1.67%) Relational Database
Development Applications
1 4 (6.67%) JIRA
2 2 (3.33%) Git
3 1 (1.67%) Toad
General
1 32 (53.33%) Social Skills
2 12 (20.00%) Analytical Skills
3 11 (18.33%) Finance
4 10 (16.67%) Public Sector
5 2 (3.33%) German Language
6 1 (1.67%) Advertising
6 1 (1.67%) Billing
6 1 (1.67%) Law
6 1 (1.67%) Legal
6 1 (1.67%) Manufacturing
6 1 (1.67%) Marketing
6 1 (1.67%) Organisational Skills
Libraries, Frameworks & Software Standards
1 2 (3.33%) FIX Protocol
2 1 (1.67%) CSS
2 1 (1.67%) HTML
2 1 (1.67%) IBM Integration Bus
2 1 (1.67%) Middleware
2 1 (1.67%) RESTful
Miscellaneous
1 4 (6.67%) Driving Licence
1 4 (6.67%) EPoS
2 2 (3.33%) Analytical Mindset
2 2 (3.33%) BYOD
2 2 (3.33%) Clustering
2 2 (3.33%) Equities
2 2 (3.33%) Self-Motivation
3 1 (1.67%) Chip and PIN
3 1 (1.67%) Data Protection Act
3 1 (1.67%) iPad
3 1 (1.67%) iPhone
3 1 (1.67%) Management Information System
3 1 (1.67%) Onboarding
3 1 (1.67%) SCADA
3 1 (1.67%) Video Conferencing
Operating Systems
1 23 (38.33%) Windows
2 14 (23.33%) Windows 10
3 4 (6.67%) Windows Server 2016
4 3 (5.00%) Apple iOS
4 3 (5.00%) Linux
5 2 (3.33%) Android
6 1 (1.67%) Red Hat Enterprise Linux
6 1 (1.67%) Unix
6 1 (1.67%) Windows Server
Processes & Methodologies
1 16 (26.67%) Customer Service
2 14 (23.33%) Problem-Solving
3 8 (13.33%) ITIL
4 5 (8.33%) User Acceptance Testing
5 4 (6.67%) B2B
5 4 (6.67%) Stakeholder Management
6 3 (5.00%) Agile
6 3 (5.00%) Collaborative Working
6 3 (5.00%) Incident Management
6 3 (5.00%) Mobile Device Management
6 3 (5.00%) Proactive Monitoring
6 3 (5.00%) Service Management
6 3 (5.00%) Test Scripting
6 3 (5.00%) User Experience
6 3 (5.00%) Workflow
7 2 (3.33%) Automated Trading
7 2 (3.33%) Business Process Modelling
7 2 (3.33%) Collaborative Culture
7 2 (3.33%) Customer-Centricity
7 2 (3.33%) Dashboard Development
Programming Languages
1 8 (13.33%) SQL
2 3 (5.00%) Python
3 2 (3.33%) Bash
3 2 (3.33%) Perl
3 2 (3.33%) PowerShell
4 1 (1.67%) C#
4 1 (1.67%) JavaScript
4 1 (1.67%) PL/SQL
4 1 (1.67%) Shell Script
Qualifications
1 3 (5.00%) HNC
2 2 (3.33%) Cisco Certification
2 2 (3.33%) Degree
2 2 (3.33%) SC Cleared
2 2 (3.33%) Security Cleared
3 1 (1.67%) (ISC)2 CCSP
3 1 (1.67%) CISSP
3 1 (1.67%) CRISC
3 1 (1.67%) ITIL Certification
3 1 (1.67%) Microsoft Certification
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 2 (3.33%) Disclosure Scotland
3 1 (1.67%) ISO/IEC 27001
3 1 (1.67%) PMO
System Software
1 20 (33.33%) Active Directory
Systems Management
1 8 (13.33%) Microsoft Intune
2 5 (8.33%) SCCM
3 2 (3.33%) Ansible
3 2 (3.33%) Microsoft Clustering
Vendors
1 19 (31.67%) Microsoft
2 6 (10.00%) Oracle
3 5 (8.33%) ServiceNow
4 3 (5.00%) Adobe
4 3 (5.00%) Apple
5 2 (3.33%) IBM
5 2 (3.33%) Salesforce
5 2 (3.33%) SAP
5 2 (3.33%) Splunk
5 2 (3.33%) Sybase
6 1 (1.67%) Ariba
6 1 (1.67%) Cisco
6 1 (1.67%) Cognos
6 1 (1.67%) Concur
6 1 (1.67%) IFS
6 1 (1.67%) JD Edwards
6 1 (1.67%) Palo Alto
6 1 (1.67%) Red Hat
6 1 (1.67%) Temenos
6 1 (1.67%) Zscaler