Support Analyst Contracts with Hybrid/Remote/WFH Options

Support Analyst
UK > Work from Home

The median Support Analyst daily rate for remote or hybrid work is £400, according to job vacancies posted in the 6 months leading up to 3 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 241 278 294
Rank change year-on-year +37 +16 +99
Contract jobs requiring a Support Analyst 60 66 182
As % of all contract jobs with a WFH option 0.61% 0.43% 0.71%
As % of the Job Titles category 0.65% 0.46% 0.74%
Number of daily rates quoted 37 51 147
10th Percentile £206 £150 £159
25th Percentile £213 £177 £213
Median daily rate (50th Percentile) £400 £225 £310
Median % change year-on-year +77.56% -27.42% +12.73%
75th Percentile £525 £338 £650
90th Percentile £556 £450 £823
UK median daily rate £273 £225 £261
% change year-on-year +21.11% -13.88% +4.50%
Number of hourly rates quoted 1 4 8
10th Percentile - £13.96 £13.37
25th Percentile - £14.90 £16.87
Median hourly rate £12.92 £15.42 £23.15
Median % change year-on-year -16.21% -33.39% +7.67%
75th Percentile - £15.82 £35.00
90th Percentile - £16.53 £60.05
UK median hourly rate £22.14 £21.00 £23.15
% change year-on-year +5.43% -9.29% +32.29%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,280 14,264 24,476
% of contract IT jobs with a recognized job title 93.76% 93.50% 95.36%
Number of daily rates quoted 6,354 9,548 17,287
10th Percentile £338 £325 £356
25th Percentile £413 £425 £443
Median daily rate (50th Percentile) £525 £525 £538
Median % change year-on-year - -2.33% +2.38%
75th Percentile £638 £638 £650
90th Percentile £774 £750 £750
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 226 576 563
10th Percentile £14.00 £14.34 £18.50
25th Percentile £18.13 £23.32 £25.98
Median hourly rate £35.13 £43.00 £55.00
Median % change year-on-year -18.31% -21.82% +57.14%
75th Percentile £66.00 £63.00 £68.75
90th Percentile £75.00 £75.25 £80.25
UK median hourly rate £28.88 £36.42 £45.00
% change year-on-year -20.71% -19.07% +94.45%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with Hybrid/Remote/WFH options

Support Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Support Analyst.

Support Analyst daily rate for jobs with a WFH option

Support Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Support Analyst over the 6 months to 3 May 2025.

Support Analyst daily rate histogram for jobs with a WFH option

Support Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Support Analyst.

Support Analyst hourly rate for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Support Analyst in the job title.

1 18 (30.00%) Microsoft
2 17 (28.33%) Problem-Solving
3 16 (26.67%) Social Skills
4 15 (25.00%) SQL
5 14 (23.33%) Finance
6 12 (20.00%) Windows
6 12 (20.00%) SLA
7 11 (18.33%) Uniface
8 10 (16.67%) Analytical Skills
9 8 (13.33%) Banking
10 7 (11.67%) PowerShell
10 7 (11.67%) Microsoft Office
10 7 (11.67%) Roadmaps
11 6 (10.00%) SQL Server
11 6 (10.00%) Microsoft 365
11 6 (10.00%) Agile
12 5 (8.33%) SQL Server Reporting Services
12 5 (8.33%) Dynamics CRM
12 5 (8.33%) SQL Server Integration Services
12 5 (8.33%) Azure
12 5 (8.33%) User Acceptance Testing
12 5 (8.33%) Python
12 5 (8.33%) CRM
12 5 (8.33%) Service Delivery
12 5 (8.33%) Presentation Skills
12 5 (8.33%) Customer Service
12 5 (8.33%) Windows Server
13 4 (6.67%) Data Centre
13 4 (6.67%) ServiceNow
13 4 (6.67%) Broadcom

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.67%) SharePoint
2 3 (5.00%) Microsoft Exchange
3 1 (1.67%) Confluence
3 1 (1.67%) WebSphere
Applications
1 7 (11.67%) Microsoft Office
2 2 (3.33%) Microsoft Excel
Business Applications
1 5 (8.33%) Dynamics CRM
2 4 (6.67%) CA PPM
3 3 (5.00%) iTrent
4 2 (3.33%) Unit4 Business World
5 1 (1.67%) Aladdin
5 1 (1.67%) Dynamics NAV
Cloud Services
1 6 (10.00%) Microsoft 365
2 5 (8.33%) Azure
3 4 (6.67%) SaaS
4 3 (5.00%) OneDrive
5 2 (3.33%) Power Platform
5 2 (3.33%) Yammer
6 1 (1.67%) Dynamics 365
6 1 (1.67%) Entra ID
Communications & Networking
1 1 (1.67%) DHCP
1 1 (1.67%) DNS
1 1 (1.67%) TCP/IP
Database & Business Intelligence
1 6 (10.00%) SQL Server
2 5 (8.33%) SQL Server Integration Services
2 5 (8.33%) SQL Server Reporting Services
3 2 (3.33%) Power BI
Development Applications
1 1 (1.67%) Bitbucket
1 1 (1.67%) JIRA
1 1 (1.67%) ScriptRunner
General
1 16 (26.67%) Social Skills
2 14 (23.33%) Finance
3 10 (16.67%) Analytical Skills
4 8 (13.33%) Banking
5 5 (8.33%) Presentation Skills
6 4 (6.67%) Arabic Language
6 4 (6.67%) Czech Language
6 4 (6.67%) Documentation Skills
6 4 (6.67%) French Language
7 3 (5.00%) Front Office
7 3 (5.00%) Organisational Skills
8 1 (1.67%) Back Office
8 1 (1.67%) Investment Banking
8 1 (1.67%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.67%) jQuery
1 1 (1.67%) WebSphere MQ
Miscellaneous
1 4 (6.67%) Data Centre
1 4 (6.67%) Derivative
1 4 (6.67%) Foreign Exchange (FX)
1 4 (6.67%) SWIFT Messaging Network
2 3 (5.00%) Management Information System
3 2 (3.33%) Onboarding
4 1 (1.67%) BYOD
4 1 (1.67%) Product Ownership
4 1 (1.67%) Smartphone
4 1 (1.67%) Social Media
4 1 (1.67%) Team-Oriented Environment
4 1 (1.67%) Video Conferencing
4 1 (1.67%) Virtual Team
Operating Systems
1 12 (20.00%) Windows
2 5 (8.33%) Windows Server
3 4 (6.67%) Unix
4 3 (5.00%) Apple iOS
4 3 (5.00%) Windows 10
5 2 (3.33%) Android
5 2 (3.33%) Linux
6 1 (1.67%) Mac OS
6 1 (1.67%) Mac OS X
Processes & Methodologies
1 17 (28.33%) Problem-Solving
2 7 (11.67%) Roadmaps
3 6 (10.00%) Agile
4 5 (8.33%) CRM
4 5 (8.33%) Customer Service
4 5 (8.33%) Service Delivery
4 5 (8.33%) User Acceptance Testing
5 4 (6.67%) Data Privacy
5 4 (6.67%) Electronic Trading
5 4 (6.67%) ERP
5 4 (6.67%) Portfolio Management
5 4 (6.67%) Product Roadmap
5 4 (6.67%) Service Management
6 3 (5.00%) Analytics
6 3 (5.00%) Continuous Improvement
6 3 (5.00%) Decision-Making
6 3 (5.00%) ITIL
6 3 (5.00%) Process Improvement
6 3 (5.00%) Stakeholder Management
7 2 (3.33%) Trend Analysis
Programming Languages
1 15 (25.00%) SQL
2 11 (18.33%) Uniface
3 7 (11.67%) PowerShell
4 5 (8.33%) Python
5 1 (1.67%) Groovy
5 1 (1.67%) JavaScript
5 1 (1.67%) VBScript
Qualifications
1 1 (1.67%) Degree
1 1 (1.67%) ITIL Certification
1 1 (1.67%) SC Cleared
1 1 (1.67%) Security Cleared
Quality Assurance & Compliance
1 12 (20.00%) SLA
2 2 (3.33%) GDPR
3 1 (1.67%) Accessibility
3 1 (1.67%) Data Quality
3 1 (1.67%) GRC
3 1 (1.67%) ISO 20022
System Software
1 4 (6.67%) Active Directory
Systems Management
1 2 (3.33%) Grafana
1 2 (3.33%) Microsoft Intune
2 1 (1.67%) PaperCut
Vendors
1 18 (30.00%) Microsoft
2 4 (6.67%) Broadcom
2 4 (6.67%) ServiceNow
3 3 (5.00%) Splunk
4 2 (3.33%) Apple
4 2 (3.33%) Oracle
4 2 (3.33%) Sun
5 1 (1.67%) AppDynamics
5 1 (1.67%) Atlassian
5 1 (1.67%) Bloomberg
5 1 (1.67%) FactSet
5 1 (1.67%) Google
5 1 (1.67%) IBM
5 1 (1.67%) Liquidlogic
5 1 (1.67%) Moogsoft
5 1 (1.67%) OneTrust
5 1 (1.67%) Salesforce
5 1 (1.67%) SunGard
5 1 (1.67%) Toshiba