Support Analyst Jobs with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst salary for remote or hybrid work is £36,500 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 282 251 316
Rank change year-on-year -31 +65 +8
Permanent jobs requiring a Support Analyst 291 425 910
As % of all permanent jobs with a WFH option 1.04% 1.29% 1.16%
As % of the Job Titles category 1.08% 1.35% 1.19%
Number of salaries quoted 234 357 735
10th Percentile £26,250 £25,500 £23,500
25th Percentile £30,000 £29,000 £27,500
Median annual salary (50th Percentile) £36,500 £36,500 £35,000
Median % change year-on-year - +4.29% +7.69%
75th Percentile £47,500 £55,000 £45,500
90th Percentile £61,375 £68,750 £57,500
UK median annual salary £35,000 £35,000 £32,909
% change year-on-year - +6.36% +1.26%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 26,891 31,453 76,163
% of permanent jobs with a recognized job title 96.26% 95.84% 96.99%
Number of salaries quoted 19,582 23,849 44,441
10th Percentile £34,500 £36,750 £36,250
25th Percentile £42,500 £46,749 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,728 £80,000 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 26 July 2024.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 July 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Analyst in the job title.

1 124 (42.61%) Social Skills
2 105 (36.08%) Windows
3 97 (33.33%) Microsoft
4 96 (32.99%) SQL
5 79 (27.15%) Microsoft 365
6 74 (25.43%) Active Directory
7 72 (24.74%) Finance
8 70 (24.05%) ITIL
9 65 (22.34%) Customer Service
10 58 (19.93%) Problem-Solving
11 55 (18.90%) Azure
12 46 (15.81%) Windows 10
13 42 (14.43%) Microsoft Office
14 40 (13.75%) Incident Management
15 34 (11.68%) SQL Server
16 31 (10.65%) Entra ID
17 30 (10.31%) Analytical Skills
17 30 (10.31%) Linux
17 30 (10.31%) Degree
18 26 (8.93%) Change Management
18 26 (8.93%) Firewall
18 26 (8.93%) Windows Server
19 25 (8.59%) SLA
20 24 (8.25%) WAN
21 23 (7.90%) Microsoft Intune
22 22 (7.56%) ERP
23 20 (6.87%) Banking
23 20 (6.87%) PowerShell
24 19 (6.53%) SharePoint
24 19 (6.53%) Microsoft Exchange

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.53%) Microsoft Exchange
1 19 (6.53%) SharePoint
2 8 (2.75%) Tomcat
3 5 (1.72%) IIS
4 3 (1.03%) Apache
4 3 (1.03%) GlassFish
4 3 (1.03%) JBoss
5 2 (0.69%) WebSphere
6 1 (0.34%) Confluence
6 1 (0.34%) SharePoint 2013
6 1 (0.34%) Skype for Business
6 1 (0.34%) WordPress
Applications
1 42 (14.43%) Microsoft Office
2 18 (6.19%) Microsoft Excel
3 2 (0.69%) MS Visio
4 1 (0.34%) Microsoft Project
Business Applications
1 11 (3.78%) Dynamics CRM
2 7 (2.41%) Dynamics NAV
3 4 (1.37%) SAP S/4HANA
4 3 (1.03%) Carpe Diem
4 3 (1.03%) NEC Housing
5 2 (0.69%) Academy Housing
5 2 (0.69%) SAP HCM
5 2 (0.69%) SAP MM
6 1 (0.34%) Dynamics AX
6 1 (0.34%) Infor M3
6 1 (0.34%) JDE OneWorld
6 1 (0.34%) JDE World
6 1 (0.34%) NetSuite
6 1 (0.34%) Oracle Financials
Cloud Services
1 79 (27.15%) Microsoft 365
2 55 (18.90%) Azure
3 31 (10.65%) Entra ID
4 17 (5.84%) Dynamics 365
5 14 (4.81%) SaaS
6 13 (4.47%) Power Platform
7 4 (1.37%) AWS
7 4 (1.37%) OneDrive
7 4 (1.37%) WhatsApp
8 3 (1.03%) Azure Sentinel
9 2 (0.69%) Azure Data Factory
9 2 (0.69%) Azure DevOps
10 1 (0.34%) Azure AKS
10 1 (0.34%) GCP
10 1 (0.34%) Google Drive
10 1 (0.34%) Google Workspace
10 1 (0.34%) IaaS
10 1 (0.34%) Mimecast
10 1 (0.34%) PaaS
10 1 (0.34%) PowerApps
Communications & Networking
1 26 (8.93%) Firewall
2 24 (8.25%) WAN
3 15 (5.15%) LAN
4 13 (4.47%) DNS
5 12 (4.12%) Wi-Fi
6 11 (3.78%) VPN
7 10 (3.44%) Internet
7 10 (3.44%) WLAN
8 8 (2.75%) Wireless
9 7 (2.41%) DHCP
9 7 (2.41%) SD-WAN
10 6 (2.06%) VoIP
11 5 (1.72%) SSL
12 4 (1.37%) Skype
12 4 (1.37%) TCP/IP
12 4 (1.37%) Wireshark
13 3 (1.03%) Broadband
13 3 (1.03%) Cisco IOS
13 3 (1.03%) Intranet
13 3 (1.03%) Reverse Proxy
Database & Business Intelligence
1 34 (11.68%) SQL Server
2 12 (4.12%) SQL Server Reporting Services
3 9 (3.09%) Oracle Database
4 8 (2.75%) Power BI
5 5 (1.72%) Oracle Reports
5 5 (1.72%) SQL Server Integration Services
6 3 (1.03%) Oracle Database 12c
6 3 (1.03%) SAP HANA
7 2 (0.69%) MongoDB
7 2 (0.69%) PostgreSQL
8 1 (0.34%) BusinessObjects XI
8 1 (0.34%) MySQL
8 1 (0.34%) Relational Database
Development Applications
1 2 (0.69%) JIRA
2 1 (0.34%) Eclipse
2 1 (0.34%) Visual LANSA
General
1 124 (42.61%) Social Skills
2 72 (24.74%) Finance
3 30 (10.31%) Analytical Skills
4 20 (6.87%) Banking
5 18 (6.19%) Law
6 16 (5.50%) Front Office
6 16 (5.50%) Legal
6 16 (5.50%) Manufacturing
7 10 (3.44%) Back Office
8 8 (2.75%) Public Sector
9 6 (2.06%) Marketing
9 6 (2.06%) Organisational Skills
9 6 (2.06%) Retail
10 5 (1.72%) Inclusion and Diversity
10 5 (1.72%) Military
11 3 (1.03%) Telecoms
12 2 (0.69%) Investment Banking
12 2 (0.69%) Private Banking
13 1 (0.34%) Billing
13 1 (0.34%) Local Government
Libraries, Frameworks & Software Standards
1 12 (4.12%) .NET
2 7 (2.41%) FIX Protocol
3 4 (1.37%) 802.1X
4 3 (1.03%) ASP.NET
4 3 (1.03%) LDAP
4 3 (1.03%) SAML
5 2 (0.69%) CSS
5 2 (0.69%) JSON
5 2 (0.69%) Middleware
5 2 (0.69%) Oracle Fusion
5 2 (0.69%) Web Services
6 1 (0.34%) .NET Framework
6 1 (0.34%) HTML
6 1 (0.34%) MAPI
6 1 (0.34%) REST
6 1 (0.34%) RESTful
6 1 (0.34%) Software Packaging
6 1 (0.34%) XML
Miscellaneous
1 13 (4.47%) Onboarding
2 12 (4.12%) Self-Motivation
3 10 (3.44%) Video Conferencing
4 7 (2.41%) Management Information System
4 7 (2.41%) Replication
5 6 (2.06%) Data Centre
6 5 (1.72%) Mobile App
7 4 (1.37%) Virtual Team
8 3 (1.03%) CMDB
8 3 (1.03%) Driving Licence
8 3 (1.03%) Enterprise Software
8 3 (1.03%) Foreign Exchange (FX)
8 3 (1.03%) Housing Association
9 2 (0.69%) Analytical Mindset
9 2 (0.69%) BYOD
9 2 (0.69%) Data Protection Act
9 2 (0.69%) Derivative
9 2 (0.69%) Equity Derivative
9 2 (0.69%) Product Ownership
9 2 (0.69%) PropTech
Operating Systems
1 105 (36.08%) Windows
2 46 (15.81%) Windows 10
3 30 (10.31%) Linux
4 26 (8.93%) Windows Server
5 16 (5.50%) Unix
6 12 (4.12%) Apple iOS
6 12 (4.12%) Windows Server 2019
7 9 (3.09%) Windows Server 2016
8 6 (2.06%) Windows 7
9 5 (1.72%) Android
9 5 (1.72%) Mac OS X
10 4 (1.37%) Windows Server 2008
11 3 (1.03%) AIX
11 3 (1.03%) Solaris
12 2 (0.69%) Mac OS
12 2 (0.69%) Red Hat Enterprise Linux
13 1 (0.34%) Windows Server 2012
Processes & Methodologies
1 70 (24.05%) ITIL
2 65 (22.34%) Customer Service
3 58 (19.93%) Problem-Solving
4 40 (13.75%) Incident Management
5 26 (8.93%) Change Management
6 22 (7.56%) ERP
7 17 (5.84%) Service Delivery
8 16 (5.50%) CRM
8 16 (5.50%) Service Management
9 15 (5.15%) Agile
10 14 (4.81%) Cybersecurity
10 14 (4.81%) ITSM
10 14 (4.81%) Workflow
11 13 (4.47%) Business Intelligence
12 12 (4.12%) Data Analysis
12 12 (4.12%) Information Security
12 12 (4.12%) Problem Management
12 12 (4.12%) Stakeholder Management
13 11 (3.78%) Asset Management
14 10 (3.44%) User Acceptance Testing
Programming Languages
1 96 (32.99%) SQL
2 20 (6.87%) PowerShell
3 19 (6.53%) T-SQL
4 11 (3.78%) Java
5 9 (3.09%) Python
6 8 (2.75%) C#
7 5 (1.72%) Bash
7 5 (1.72%) R
8 4 (1.37%) PL/SQL
9 3 (1.03%) JavaScript
10 1 (0.34%) COBOL
10 1 (0.34%) MATLAB
10 1 (0.34%) Perl
10 1 (0.34%) Shell Script
10 1 (0.34%) VB
10 1 (0.34%) VB.NET
10 1 (0.34%) VBA
Qualifications
1 30 (10.31%) Degree
2 9 (3.09%) ITIL Certification
3 8 (2.75%) Microsoft Certification
4 6 (2.06%) A+ Certification
5 5 (1.72%) CISM
5 5 (1.72%) CISSP
5 5 (1.72%) GCIA
5 5 (1.72%) GCIH
5 5 (1.72%) GREM
6 4 (1.37%) Master's Degree
6 4 (1.37%) MCITP
7 2 (0.69%) CompTIA Security+
7 2 (0.69%) Computer Science Degree
7 2 (0.69%) Network+ Certification
7 2 (0.69%) SC Cleared
7 2 (0.69%) Security Cleared
8 1 (0.34%) Cisco Certification
8 1 (0.34%) ITIL Foundation Certificate
8 1 (0.34%) MCP
8 1 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 25 (8.59%) SLA
2 7 (2.41%) Cyber Essentials
3 4 (1.37%) ISO/IEC 27001
4 3 (1.03%) GDPR
4 3 (1.03%) PMO
5 2 (0.69%) PCI DSS
5 2 (0.69%) Sarbanes-Oxley
6 1 (0.34%) Data Quality
6 1 (0.34%) ISO 9001
System Software
1 74 (25.43%) Active Directory
2 17 (5.84%) VMware Infrastructure
3 7 (2.41%) Virtual Desktop
4 4 (1.37%) Hyper-V
5 1 (0.34%) Microsoft Virtual Server
5 1 (0.34%) Virtual Machines
5 1 (0.34%) Virtual Servers
Systems Management
1 23 (7.90%) Microsoft Intune
2 18 (6.19%) SCCM
3 7 (2.41%) PaperCut
4 5 (1.72%) Pingdom
5 4 (1.37%) FortiGate
5 4 (1.37%) Single Sign-On
6 3 (1.03%) AirWatch
6 3 (1.03%) Oracle Statspack
6 3 (1.03%) ZENworks
7 1 (0.34%) Cisco CUCM
7 1 (0.34%) Control-M
7 1 (0.34%) Jamf Pro
Vendors
1 97 (33.33%) Microsoft
2 18 (6.19%) VMware
3 17 (5.84%) Oracle
4 15 (5.15%) ServiceNow
5 14 (4.81%) Citrix
6 12 (4.12%) Cisco
7 8 (2.75%) SolarWinds
8 7 (2.41%) BT
8 7 (2.41%) Canon
8 7 (2.41%) iManage
8 7 (2.41%) Veeam
9 6 (2.06%) SAP
10 5 (1.72%) Capita
10 5 (1.72%) Dell
11 4 (1.37%) Fortinet
11 4 (1.37%) IBM
11 4 (1.37%) Remedy
12 3 (1.03%) Algorithmics
12 3 (1.03%) Murex
12 3 (1.03%) NEC