Support Analyst Jobs with Hybrid/Remote/WFH Options

Support Analyst
UK > Work from Home

The median Support Analyst salary for remote or hybrid work is £41,500 per year, according to job vacancies posted during the 6 months leading to 2 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 206 236 275
Rank change year-on-year +30 +39 +35
Permanent jobs requiring a Support Analyst 232 445 520
As % of all permanent jobs with a WFH option 1.55% 1.31% 1.22%
As % of the Job Titles category 1.71% 1.37% 1.27%
Number of salaries quoted 198 359 447
10th Percentile £25,000 £25,750 £24,500
25th Percentile £31,250 £31,250 £28,500
Median annual salary (50th Percentile) £41,500 £42,500 £35,000
Median % change year-on-year -2.35% +21.43% +7.69%
75th Percentile £55,000 £55,572 £46,500
90th Percentile £67,500 £63,750 £66,250
UK median annual salary £37,500 £35,320 £33,500
% change year-on-year +6.17% +5.43% +3.08%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,568 32,486 41,019
% of permanent jobs with a recognized job title 90.66% 95.98% 96.07%
Number of salaries quoted 9,888 24,950 29,138
10th Percentile £30,000 £33,116 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,451 £62,500
Median % change year-on-year +6.29% -9.68% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,900 £60,000
% change year-on-year +8.70% -11.83% -

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with Hybrid/Remote/WFH options

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Support Analyst over the 6 months to 2 May 2025.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Support Analyst in the job title.

1 119 (51.29%) Windows
2 109 (46.98%) Microsoft
3 96 (41.38%) Social Skills
4 84 (36.21%) SQL
4 84 (36.21%) Microsoft 365
5 79 (34.05%) Azure
6 64 (27.59%) Active Directory
7 61 (26.29%) Finance
8 60 (25.86%) Problem-Solving
9 47 (20.26%) SQL Server
10 44 (18.97%) Customer Service
11 41 (17.67%) ITIL
12 36 (15.52%) Linux
12 36 (15.52%) Microsoft Exchange
13 35 (15.09%) PL/SQL
14 34 (14.66%) Microsoft Intune
15 33 (14.22%) .NET
16 32 (13.79%) SharePoint
16 32 (13.79%) Customer-Centricity
17 31 (13.36%) C#
18 29 (12.50%) SQL Server Integration Services
18 29 (12.50%) Firewall
18 29 (12.50%) DB2
19 28 (12.07%) VB.NET
19 28 (12.07%) Time Management
20 27 (11.64%) Microsoft Office
21 25 (10.78%) Oracle
22 23 (9.91%) SQL Server Reporting Services
22 23 (9.91%) Degree
23 22 (9.48%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (15.52%) Microsoft Exchange
2 32 (13.79%) SharePoint
3 7 (3.02%) IIS
4 6 (2.59%) Confluence
5 1 (0.43%) Exchange Server 2010
5 1 (0.43%) Exchange Server 2013
Applications
1 27 (11.64%) Microsoft Office
2 10 (4.31%) Microsoft Excel
3 2 (0.86%) Acrobat
4 1 (0.43%) Spreadsheet
Business Applications
1 11 (4.74%) SAP HCM
1 11 (4.74%) SAP HR
1 11 (4.74%) SAP Payroll
1 11 (4.74%) SAP S/4HANA
2 3 (1.29%) Carpe Diem
2 3 (1.29%) Remedy ITSM
3 2 (0.86%) NetSuite
4 1 (0.43%) Dynamics AX
4 1 (0.43%) Dynamics CRM
4 1 (0.43%) Dynamics GP
4 1 (0.43%) Dynamics NAV
4 1 (0.43%) Elite 3E
4 1 (0.43%) ION Anvil
4 1 (0.43%) ION MarketView
Cloud Services
1 84 (36.21%) Microsoft 365
2 79 (34.05%) Azure
3 17 (7.33%) Entra ID
4 13 (5.60%) Dynamics 365
4 13 (5.60%) Power Platform
5 11 (4.74%) OneDrive
5 11 (4.74%) SuccessFactors
6 8 (3.45%) Microsoft Copilot
7 7 (3.02%) Power Automate
8 6 (2.59%) Azure Data Factory
8 6 (2.59%) Azure Logic Apps
8 6 (2.59%) Azure Monitor
9 5 (2.16%) SaaS
10 4 (1.72%) Azure DevOps
11 3 (1.29%) Mimecast
11 3 (1.29%) PowerApps
12 2 (0.86%) iPaaS
12 2 (0.86%) WhatsApp
13 1 (0.43%) Azure Stack
Communications & Networking
1 29 (12.50%) Firewall
2 21 (9.05%) VPN
3 18 (7.76%) DNS
4 16 (6.90%) DHCP
5 14 (6.03%) LAN
5 14 (6.03%) WAN
6 10 (4.31%) VLAN
6 10 (4.31%) Wi-Fi
7 5 (2.16%) ADSL
7 5 (2.16%) TCP/IP
7 5 (2.16%) VoIP
8 3 (1.29%) Wireless
9 2 (0.86%) Ethernet
9 2 (0.86%) Remote Desktop
9 2 (0.86%) WebEx
Database & Business Intelligence
1 47 (20.26%) SQL Server
2 29 (12.50%) DB2
2 29 (12.50%) SQL Server Integration Services
3 23 (9.91%) SQL Server Reporting Services
4 14 (6.03%) Relational Database
5 11 (4.74%) Amazon RDS
6 5 (2.16%) Oracle Reports
7 1 (0.43%) Data Warehouse
7 1 (0.43%) MS Access
7 1 (0.43%) QlikView
Development Applications
1 12 (5.17%) JIRA
2 8 (3.45%) Visual Studio
3 1 (0.43%) Eclipse
3 1 (0.43%) Git
General
1 96 (41.38%) Social Skills
2 61 (26.29%) Finance
3 21 (9.05%) Manufacturing
4 20 (8.62%) Analytical Skills
4 20 (8.62%) Law
5 18 (7.76%) Banking
6 15 (6.47%) Inclusion and Diversity
7 13 (5.60%) Retail
8 10 (4.31%) Organisational Skills
9 8 (3.45%) Legal
9 8 (3.45%) Pharmaceutical
10 6 (2.59%) German Language
10 6 (2.59%) Investment Banking
11 5 (2.16%) Games
12 4 (1.72%) Public Sector
13 2 (0.86%) Advertising
13 2 (0.86%) Back Office
13 2 (0.86%) Marketing
14 1 (0.43%) Presentation Skills
14 1 (0.43%) Telecoms
Libraries, Frameworks & Software Standards
1 33 (14.22%) .NET
2 11 (4.74%) SAP Fiori
3 8 (3.45%) .NET Framework
3 8 (3.45%) ASP.NET
4 2 (0.86%) EDI
4 2 (0.86%) FreeMarker
4 2 (0.86%) HTML
4 2 (0.86%) Oracle Fusion
5 1 (0.43%) FIX Protocol
5 1 (0.43%) SOAP
5 1 (0.43%) Web Services
5 1 (0.43%) XML
Miscellaneous
1 20 (8.62%) Legacy Applications
2 13 (5.60%) Self-Motivation
2 13 (5.60%) Video Conferencing
3 11 (4.74%) Onboarding
4 10 (4.31%) Management Information System
5 9 (3.88%) Manufacturing Execution System
6 8 (3.45%) EPoS
6 8 (3.45%) FMCG
7 4 (1.72%) Hedge funds
7 4 (1.72%) iPhone
8 3 (1.29%) Data Protection Act
8 3 (1.29%) Driving Licence
8 3 (1.29%) SWIFT Messaging Network
9 1 (0.43%) Analytical Mindset
9 1 (0.43%) Educational Technology
9 1 (0.43%) Foreign Exchange (FX)
9 1 (0.43%) NHS
9 1 (0.43%) PMI
9 1 (0.43%) Reference Data
9 1 (0.43%) Renewable Energy
Operating Systems
1 119 (51.29%) Windows
2 36 (15.52%) Linux
3 22 (9.48%) Windows Server
4 14 (6.03%) Windows 10
5 13 (5.60%) Unix
6 8 (3.45%) Windows Server 2019
7 7 (3.02%) Android
8 5 (2.16%) Apple iOS
9 4 (1.72%) Mac OS
10 1 (0.43%) Windows Vista
Processes & Methodologies
1 60 (25.86%) Problem-Solving
2 44 (18.97%) Customer Service
3 41 (17.67%) ITIL
4 32 (13.79%) Customer-Centricity
5 28 (12.07%) Time Management
6 22 (9.48%) Service Delivery
7 21 (9.05%) Computer Science
8 20 (8.62%) Customer-Centric Approach
8 20 (8.62%) ITSM
9 19 (8.19%) Change Management
9 19 (8.19%) Cybersecurity
9 19 (8.19%) Mentoring
10 17 (7.33%) CRM
11 16 (6.90%) Continuous Improvement
11 16 (6.90%) Disaster Recovery
12 14 (6.03%) Problem Management
13 13 (5.60%) Ticket Management
14 11 (4.74%) Data Security
14 11 (4.74%) Service Management
15 10 (4.31%) Incident Management
Programming Languages
1 84 (36.21%) SQL
2 35 (15.09%) PL/SQL
3 31 (13.36%) C#
4 28 (12.07%) VB.NET
5 21 (9.05%) T-SQL
6 11 (4.74%) ABAP
7 9 (3.88%) C-shell
7 9 (3.88%) Korn
7 9 (3.88%) PowerShell
7 9 (3.88%) Shell Script
8 6 (2.59%) Delphi
9 4 (1.72%) Java
10 2 (0.86%) VB
11 1 (0.43%) Bash
11 1 (0.43%) Python
11 1 (0.43%) RPG
11 1 (0.43%) RPG IV
Qualifications
1 23 (9.91%) Degree
2 13 (5.60%) A+ Certification
3 10 (4.31%) Computer Science Degree
3 10 (4.31%) Network+ Certification
4 9 (3.88%) PhD
5 5 (2.16%) Microsoft Certification
6 2 (0.86%) BPSS Clearance
6 2 (0.86%) DBS Check
6 2 (0.86%) ITIL Foundation Certificate
6 2 (0.86%) MOS
7 1 (0.43%) ITIL Certification
7 1 (0.43%) PMI Certification
7 1 (0.43%) SC Cleared
7 1 (0.43%) Security Cleared
Quality Assurance & Compliance
1 12 (5.17%) GDPR
2 7 (3.02%) SLA
3 2 (0.86%) Data Quality
4 1 (0.43%) ISO 14001
4 1 (0.43%) ISO 9001
4 1 (0.43%) QA
System Software
1 64 (27.59%) Active Directory
2 3 (1.29%) BitLocker
2 3 (1.29%) Firmware
2 3 (1.29%) Virtual Desktop
3 1 (0.43%) Hyper-V
3 1 (0.43%) Virtual Servers
3 1 (0.43%) VMware Infrastructure
Systems Management
1 34 (14.66%) Microsoft Intune
2 8 (3.45%) SCCM
3 1 (0.43%) Control-M
3 1 (0.43%) Norton AntiVirus
Vendors
1 109 (46.98%) Microsoft
2 25 (10.78%) Oracle
3 19 (8.19%) ServiceNow
4 13 (5.60%) SAP
5 6 (2.59%) Apple
5 6 (2.59%) Citrix
5 6 (2.59%) iManage
5 6 (2.59%) SolarWinds
6 5 (2.16%) HP
7 4 (1.72%) Aderant
7 4 (1.72%) Sophos
8 3 (1.29%) Intapp
8 3 (1.29%) McAfee
8 3 (1.29%) Meraki
8 3 (1.29%) MobileIron
8 3 (1.29%) Remedy
9 2 (0.86%) Adobe
9 2 (0.86%) Dell
9 2 (0.86%) JD Edwards
9 2 (0.86%) VMware