Support Analyst Jobs with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst salary in Work from Home is £42,500 per year according to job vacancies posted during the 6 months to 27 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 May 2024
Same period 2023 Same period 2022
Rank 248 279 318
Rank change year-on-year +31 +39 -7
Permanent jobs requiring a Support Analyst 431 483 841
As % of all permanent jobs with a WFH option 1.26% 1.21% 1.15%
As % of the Job Titles category 1.31% 1.26% 1.18%
Number of salaries quoted 344 411 687
10th Percentile £25,825 £25,000 £22,800
25th Percentile £31,250 £28,500 £26,000
Median annual salary (50th Percentile) £42,500 £36,000 £32,500
Median % change year-on-year +18.06% +10.77% -1.52%
75th Percentile £55,000 £48,163 £43,750
90th Percentile £63,750 £66,250 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,868 38,380 71,017
% of permanent jobs with a recognized job title 96.15% 95.92% 97.34%
Number of salaries quoted 25,148 27,302 42,471
10th Percentile £33,093 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,536 £62,500 £60,000
Median % change year-on-year -11.14% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 27 May 2024.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 27 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Analyst in the job title.

1 178 (41.30%) Social Skills
2 152 (35.27%) Microsoft
3 144 (33.41%) SQL
4 136 (31.55%) Windows
5 128 (29.70%) Finance
6 124 (28.77%) ITIL
7 111 (25.75%) Active Directory
8 97 (22.51%) Customer Service
9 94 (21.81%) Microsoft 365
10 83 (19.26%) Problem-Solving
11 76 (17.63%) SQL Server
12 72 (16.71%) Azure
13 65 (15.08%) Incident Management
14 61 (14.15%) Degree
15 56 (12.99%) Microsoft Office
16 53 (12.30%) Windows 10
17 51 (11.83%) Service Management
17 51 (11.83%) Change Management
18 48 (11.14%) ERP
19 43 (9.98%) CRM
19 43 (9.98%) Linux
19 43 (9.98%) T-SQL
20 41 (9.51%) ITSM
21 39 (9.05%) Analytical Skills
22 38 (8.82%) Microsoft Exchange
23 37 (8.58%) Dynamics CRM
23 37 (8.58%) Microsoft Intune
24 33 (7.66%) Dynamics 365
25 32 (7.42%) Service Delivery
26 31 (7.19%) Windows Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (8.82%) Microsoft Exchange
2 19 (4.41%) SharePoint
3 4 (0.93%) Exchange Server 2013
4 3 (0.70%) Apache
4 3 (0.70%) CMS
4 3 (0.70%) EPiServer
4 3 (0.70%) GlassFish
4 3 (0.70%) JBoss
4 3 (0.70%) Tomcat
5 2 (0.46%) Confluence
5 2 (0.46%) Oracle Service Bus
5 2 (0.46%) WebLogic
5 2 (0.46%) WebSphere
6 1 (0.23%) SharePoint 2013
6 1 (0.23%) Skype for Business
6 1 (0.23%) WordPress
Applications
1 56 (12.99%) Microsoft Office
2 17 (3.94%) Microsoft Excel
3 4 (0.93%) MS Visio
4 1 (0.23%) Microsoft Project
Business Applications
1 37 (8.58%) Dynamics CRM
2 14 (3.25%) PlanetPress Connect
3 11 (2.55%) NEC Housing
3 11 (2.55%) SAP S/4HANA
4 7 (1.62%) Dynamics NAV
5 4 (0.93%) Carpe Diem
6 3 (0.70%) SAP HCM
6 3 (0.70%) SAP MM
7 2 (0.46%) Academy Housing
7 2 (0.46%) ION Anvil
7 2 (0.46%) ION MarketView
7 2 (0.46%) NetSuite
7 2 (0.46%) Remedy ITSM
8 1 (0.23%) JDE OneWorld
8 1 (0.23%) Oracle ERP
8 1 (0.23%) Oracle Financials
8 1 (0.23%) SAP HR
8 1 (0.23%) SAP Payroll
8 1 (0.23%) SAP PM
8 1 (0.23%) SAP SCM
Cloud Services
1 94 (21.81%) Microsoft 365
2 72 (16.71%) Azure
3 33 (7.66%) Dynamics 365
4 26 (6.03%) Entra ID
5 22 (5.10%) Power Platform
5 22 (5.10%) SaaS
6 10 (2.32%) AWS
7 6 (1.39%) Azure Data Factory
8 5 (1.16%) WhatsApp
9 4 (0.93%) Azure DevOps
9 4 (0.93%) OneDrive
9 4 (0.93%) Power Automate
10 3 (0.70%) Azure Sentinel
11 2 (0.46%) Snowflake
12 1 (0.23%) Azure AKS
12 1 (0.23%) GCP
12 1 (0.23%) Google Drive
12 1 (0.23%) Mimecast
12 1 (0.23%) PaaS
12 1 (0.23%) PowerApps
Communications & Networking
1 25 (5.80%) VPN
2 24 (5.57%) DNS
3 19 (4.41%) Internet
4 16 (3.71%) WAN
5 14 (3.25%) LAN
6 12 (2.78%) Firewall
7 10 (2.32%) DHCP
8 9 (2.09%) VoIP
9 8 (1.86%) Wi-Fi
9 8 (1.86%) WLAN
10 6 (1.39%) Wireless
11 5 (1.16%) Skype
11 5 (1.16%) TCP/IP
12 4 (0.93%) HTTP
13 3 (0.70%) Cisco IOS
13 3 (0.70%) Intranet
13 3 (0.70%) Reverse Proxy
13 3 (0.70%) SD-WAN
14 2 (0.46%) Remote Desktop
14 2 (0.46%) SMTP
Database & Business Intelligence
1 76 (17.63%) SQL Server
2 18 (4.18%) SQL Server Integration Services
3 16 (3.71%) Power BI
4 14 (3.25%) Data Warehouse
4 14 (3.25%) Oracle Database
4 14 (3.25%) SQL Server Reporting Services
5 8 (1.86%) Oracle Reports
6 4 (0.93%) Relational Database
7 3 (0.70%) Oracle Database 12c
7 3 (0.70%) SAP HANA
8 2 (0.46%) BusinessObjects
8 2 (0.46%) Oracle Database 10g
8 2 (0.46%) Oracle Database 11g
8 2 (0.46%) VLDB
9 1 (0.23%) BusinessObjects XI
9 1 (0.23%) Crystal Reports
9 1 (0.23%) MySQL
9 1 (0.23%) PostgreSQL
Development Applications
1 25 (5.80%) JIRA
2 14 (3.25%) SQL Server Management Studio (SSMS)
3 3 (0.70%) Visual Studio
4 2 (0.46%) Eclipse
General
1 178 (41.30%) Social Skills
2 128 (29.70%) Finance
3 39 (9.05%) Analytical Skills
4 29 (6.73%) Legal
5 27 (6.26%) Banking
6 22 (5.10%) Front Office
7 21 (4.87%) Law
8 19 (4.41%) Manufacturing
9 15 (3.48%) Inclusion and Diversity
10 14 (3.25%) Military
11 13 (3.02%) Retail
12 12 (2.78%) Marketing
13 11 (2.55%) Back Office
14 8 (1.86%) German Language
14 8 (1.86%) Investment Banking
15 7 (1.62%) Organisational Skills
16 6 (1.39%) Private Banking
16 6 (1.39%) Public Sector
17 5 (1.16%) Billing
18 3 (0.70%) Telecoms
Libraries, Frameworks & Software Standards
1 22 (5.10%) .NET
2 10 (2.32%) REST
3 8 (1.86%) FIX Protocol
3 8 (1.86%) Web Services
4 6 (1.39%) ASP.NET
4 6 (1.39%) JSON
4 6 (1.39%) Middleware
5 4 (0.93%) HTML
5 4 (0.93%) XML
6 3 (0.70%) LDAP
6 3 (0.70%) SAML
6 3 (0.70%) SOAP
6 3 (0.70%) XSLT
7 2 (0.46%) CSS
7 2 (0.46%) MAPI
7 2 (0.46%) Oracle Fusion
8 1 (0.23%) .NET Framework
8 1 (0.23%) RESTful
8 1 (0.23%) Software Packaging
Miscellaneous
1 25 (5.80%) Management Information System
2 16 (3.71%) Onboarding
3 15 (3.48%) Self-Motivation
4 8 (1.86%) Housing Association
4 8 (1.86%) Product Ownership
5 6 (1.39%) Mobile App
5 6 (1.39%) Social Media
5 6 (1.39%) Video Conferencing
6 5 (1.16%) Driving Licence
6 5 (1.16%) Enterprise Software
7 4 (0.93%) Replication
7 4 (0.93%) Virtual Team
8 3 (0.70%) CMDB
8 3 (0.70%) Foreign Exchange (FX)
8 3 (0.70%) Team-Oriented Environment
9 2 (0.46%) BYOD
9 2 (0.46%) iPad
9 2 (0.46%) Legacy Systems
9 2 (0.46%) NHS
9 2 (0.46%) Reference Data
Operating Systems
1 136 (31.55%) Windows
2 53 (12.30%) Windows 10
3 43 (9.98%) Linux
4 31 (7.19%) Windows Server
5 28 (6.50%) Unix
6 22 (5.10%) Apple iOS
7 14 (3.25%) Mac OS X
8 9 (2.09%) Windows Server 2019
9 7 (1.62%) Android
10 5 (1.16%) Solaris
10 5 (1.16%) Windows 7
10 5 (1.16%) Windows Server 2016
11 4 (0.93%) Mac OS
12 3 (0.70%) AIX
13 2 (0.46%) Red Hat Enterprise Linux
13 2 (0.46%) Windows Vista
14 1 (0.23%) Windows Server 2012
Processes & Methodologies
1 124 (28.77%) ITIL
2 97 (22.51%) Customer Service
3 83 (19.26%) Problem-Solving
4 65 (15.08%) Incident Management
5 51 (11.83%) Change Management
5 51 (11.83%) Service Management
6 48 (11.14%) ERP
7 43 (9.98%) CRM
8 41 (9.51%) ITSM
9 32 (7.42%) Service Delivery
10 24 (5.57%) Information Security
11 22 (5.10%) Document Management
12 21 (4.87%) Agile
12 21 (4.87%) User Acceptance Testing
13 20 (4.64%) Release Management
14 19 (4.41%) Cybersecurity
14 19 (4.41%) DevOps
14 19 (4.41%) ETL
14 19 (4.41%) Root Cause Analysis
15 18 (4.18%) Problem Management
Programming Languages
1 144 (33.41%) SQL
2 43 (9.98%) T-SQL
3 31 (7.19%) PowerShell
4 19 (4.41%) PL/SQL
5 13 (3.02%) C#
6 6 (1.39%) Java
7 4 (0.93%) R
8 3 (0.70%) JavaScript
8 3 (0.70%) Perl
8 3 (0.70%) Shell Script
8 3 (0.70%) XPath
9 2 (0.46%) Bash
10 1 (0.23%) MATLAB
10 1 (0.23%) Python
10 1 (0.23%) VB
10 1 (0.23%) VB.NET
10 1 (0.23%) VBA
Qualifications
1 61 (14.15%) Degree
2 14 (3.25%) CISM
2 14 (3.25%) CISSP
2 14 (3.25%) GCIA
2 14 (3.25%) GCIH
2 14 (3.25%) GREM
2 14 (3.25%) Microsoft Certification
3 10 (2.32%) Security Cleared
4 9 (2.09%) A+ Certification
5 8 (1.86%) PRINCE2 Practitioner
6 7 (1.62%) DV Cleared
6 7 (1.62%) NVQ Level 3
7 6 (1.39%) MCDST
8 5 (1.16%) ITIL Certification
9 4 (0.93%) Master's Degree
9 4 (0.93%) MCP
10 3 (0.70%) SC Cleared
11 2 (0.46%) ECDL
11 2 (0.46%) ITIL Foundation Certificate
11 2 (0.46%) MCSE
Quality Assurance & Compliance
1 24 (5.57%) SLA
2 4 (0.93%) Cyber Essentials
2 4 (0.93%) ISO/IEC 27001
3 3 (0.70%) Data Quality
3 3 (0.70%) GDPR
4 2 (0.46%) PCI DSS
4 2 (0.46%) Sarbanes-Oxley
5 1 (0.23%) ISO 9001
5 1 (0.23%) PMO
5 1 (0.23%) QA
System Software
1 111 (25.75%) Active Directory
2 14 (3.25%) VMware Infrastructure
3 8 (1.86%) Virtual Desktop
4 4 (0.93%) Hyper-V
5 2 (0.46%) Oracle RAC
6 1 (0.23%) Virtual Machines
Systems Management
1 37 (8.58%) Microsoft Intune
2 22 (5.10%) SCCM
3 4 (0.93%) AirWatch
3 4 (0.93%) PaperCut
3 4 (0.93%) Single Sign-On
4 3 (0.70%) Oracle Statspack
4 3 (0.70%) ZENworks
5 2 (0.46%) Data Guard
5 2 (0.46%) Oracle RMAN
6 1 (0.23%) Cisco CUCM
6 1 (0.23%) Control-M
6 1 (0.23%) Jamf Pro
6 1 (0.23%) MobiControl
Vendors
1 152 (35.27%) Microsoft
2 24 (5.57%) Oracle
3 15 (3.48%) ServiceNow
3 15 (3.48%) VMware
4 14 (3.25%) Dell
4 14 (3.25%) FNZ
5 13 (3.02%) BT
5 13 (3.02%) Citrix
5 13 (3.02%) iManage
5 13 (3.02%) SAP
6 11 (2.55%) NEC
7 10 (2.32%) ION Trading
8 9 (2.09%) Apple
8 9 (2.09%) Cisco
9 8 (1.86%) Algorithmics
9 8 (1.86%) IBM
10 7 (1.62%) Veeam
11 6 (1.39%) Databricks
11 6 (1.39%) Google
12 5 (1.16%) Capita