Hybrid/Remote Support Analyst Job Trends

Support Analyst
UK > Work from Home

The median Support Analyst salary for remote/hybrid work is £37,500 per year, according to job vacancies posted during the 6 months leading to 18 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 185 197 221
Rank change year-on-year +12 +24 +56
Permanent jobs requiring a Support Analyst 241 221 469
As % of all permanent jobs with remote/hybrid work options 1.36% 1.67% 1.44%
As % of the Job Titles category 1.45% 1.80% 1.50%
Number of salaries quoted 218 192 386
10th Percentile £28,000 £25,525 £25,500
25th Percentile £30,500 £31,250 £31,250
Median annual salary (50th Percentile) £37,500 £42,500 £42,500
Median % change year-on-year -11.76% - +21.43%
75th Percentile £43,750 £57,500 £55,572
90th Percentile £47,500 £69,313 £63,750
UK median annual salary £35,000 £38,500 £36,000
% change year-on-year -9.09% +6.94% +8.04%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,573 12,283 31,172
% of permanent jobs with a recognized job title 93.53% 92.93% 95.88%
Number of salaries quoted 11,925 9,030 24,989
10th Percentile £32,500 £32,000 £32,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,500
Median % change year-on-year - +6.19% -9.60%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £103,750 £92,500
UK median annual salary £55,000 £60,000 £53,500
% change year-on-year -8.33% +12.15% -10.83%

Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend for remote/hybrid roles

Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Analyst job vacancies.

Salary distribution trend for remote Support Analyst job vacancies

Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Analyst over the 6 months to 18 April 2026.

Support Analyst salary histogram for jobs with remote/hybrid work options

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Analyst in the job title.

1 84 (34.85%) SQL
2 72 (29.88%) Windows
3 71 (29.46%) Microsoft
4 69 (28.63%) ITIL
5 60 (24.90%) Problem-Solving
6 58 (24.07%) Customer Service
7 48 (19.92%) Microsoft 365
8 43 (17.84%) Azure
8 43 (17.84%) ERP
9 42 (17.43%) Continuous Improvement
10 41 (17.01%) Active Directory
11 40 (16.60%) CRM
12 34 (14.11%) ITSM
13 33 (13.69%) Service Management
14 28 (11.62%) Dynamics 365
15 27 (11.20%) JIRA
15 27 (11.20%) ServiceNow
15 27 (11.20%) SQL Server
16 24 (9.96%) Process Improvement
16 24 (9.96%) VPN
17 23 (9.54%) Mentoring
18 22 (9.13%) Degree
18 22 (9.13%) Root Cause Analysis
19 21 (8.71%) Entra ID
19 21 (8.71%) Microsoft Exchange
19 21 (8.71%) Power Platform
19 21 (8.71%) SLA
20 20 (8.30%) Windows 10
20 20 (8.30%) Windows Server
21 19 (7.88%) SharePoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (8.71%) Microsoft Exchange
2 19 (7.88%) SharePoint
3 7 (2.90%) IIS
4 2 (0.83%) Confluence
4 2 (0.83%) Tomcat
5 1 (0.41%) Moodle
5 1 (0.41%) Umbraco
Applications
1 14 (5.81%) Microsoft Office
2 7 (2.90%) Microsoft Excel
3 3 (1.24%) Microsoft PowerPoint
4 1 (0.41%) MS Visio
4 1 (0.41%) Spreadsheet
Business Applications
1 14 (5.81%) Dynamics CRM
2 11 (4.56%) Dynamics NAV
2 11 (4.56%) NEC Housing
3 9 (3.73%) Shopify
4 8 (3.32%) Magento
5 4 (1.66%) Elite 3E
5 4 (1.66%) Visualfiles
6 3 (1.24%) NetSuite
6 3 (1.24%) SAP HR
6 3 (1.24%) SAP Payroll
7 2 (0.83%) Infor M3
7 2 (0.83%) JDE OneWorld
7 2 (0.83%) JDE World
7 2 (0.83%) SAP Business One
Cloud Services
1 48 (19.92%) Microsoft 365
2 43 (17.84%) Azure
3 28 (11.62%) Dynamics 365
4 21 (8.71%) Entra ID
4 21 (8.71%) Power Platform
5 16 (6.64%) SaaS
6 8 (3.32%) OneDrive
7 4 (1.66%) Azure Monitor
7 4 (1.66%) BigCommerce
7 4 (1.66%) Google Workspace
8 3 (1.24%) IaaS
8 3 (1.24%) Oracle Service Cloud
8 3 (1.24%) PaaS
9 1 (0.41%) Azure DevOps
9 1 (0.41%) ClickUp
9 1 (0.41%) Mimecast
Communications & Networking
1 24 (9.96%) VPN
2 15 (6.22%) DNS
3 13 (5.39%) DHCP
4 12 (4.98%) TCP/IP
5 11 (4.56%) Firewall
5 11 (4.56%) Remote Desktop
5 11 (4.56%) WAN
6 8 (3.32%) VoIP
7 6 (2.49%) LAN
8 5 (2.07%) SD-WAN
9 4 (1.66%) Wi-Fi
9 4 (1.66%) Wireless
10 1 (0.41%) ADSL
10 1 (0.41%) BGP
10 1 (0.41%) DKIM
10 1 (0.41%) DMARC
10 1 (0.41%) MPLS
10 1 (0.41%) VLAN
10 1 (0.41%) WebEx
10 1 (0.41%) WinSCP
Database & Business Intelligence
1 27 (11.20%) SQL Server
2 17 (7.05%) Power BI
3 9 (3.73%) SQL Server Integration Services
4 6 (2.49%) SQL Server Reporting Services
5 5 (2.07%) PostgreSQL
5 5 (2.07%) Relational Database
6 4 (1.66%) DB2
7 2 (0.83%) Crystal Reports
8 1 (0.41%) Azure SQL Database
8 1 (0.41%) MySQL
8 1 (0.41%) Oracle Database
8 1 (0.41%) Oracle Reports
Development Applications
1 27 (11.20%) JIRA
2 2 (0.83%) Rational Rhapsody
General
1 81 (33.61%) Social Skills
2 51 (21.16%) Finance
3 38 (15.77%) Analytical Skills
4 18 (7.47%) Retail
5 14 (5.81%) Legal
6 9 (3.73%) Manufacturing
6 9 (3.73%) Marketing
6 9 (3.73%) Organisational Skills
7 8 (3.32%) Back Office
8 6 (2.49%) Automotive
8 6 (2.49%) Financial Institution
9 5 (2.07%) Advertising
9 5 (2.07%) Publishing
10 4 (1.66%) General Ledger
11 3 (1.24%) Aerospace
11 3 (1.24%) Presentation Skills
12 2 (0.83%) Games
12 2 (0.83%) Health Technology
12 2 (0.83%) Inclusion and Diversity
12 2 (0.83%) Law
Libraries, Frameworks & Software Standards
1 10 (4.15%) .NET
1 10 (4.15%) Middleware
2 8 (3.32%) REST
2 8 (3.32%) SOAP
3 1 (0.41%) CSS
3 1 (0.41%) EDI
3 1 (0.41%) HTML
3 1 (0.41%) JSON
3 1 (0.41%) XML
Miscellaneous
1 26 (10.79%) Onboarding
2 18 (7.47%) Driving Licence
3 12 (4.98%) Management Information System
4 9 (3.73%) Video Conferencing
5 8 (3.32%) Client/Server
5 8 (3.32%) Mobile App
5 8 (3.32%) Self-Motivation
6 5 (2.07%) Housing Association
7 4 (1.66%) Analytical Mindset
7 4 (1.66%) CCTV
7 4 (1.66%) Enterprise Software
7 4 (1.66%) iPad
7 4 (1.66%) iPhone
7 4 (1.66%) Legacy Applications
7 4 (1.66%) Microsoft Licensing
8 2 (0.83%) Data Centre
8 2 (0.83%) Data Protection Act
8 2 (0.83%) NHS
8 2 (0.83%) Team-Oriented Environment
9 1 (0.41%) Thin Client
Operating Systems
1 72 (29.88%) Windows
2 20 (8.30%) Windows 10
2 20 (8.30%) Windows Server
3 9 (3.73%) Apple iOS
4 8 (3.32%) Linux
4 8 (3.32%) Mac OS
5 7 (2.90%) Android
6 2 (0.83%) Windows Server 2019
7 1 (0.41%) AIX
7 1 (0.41%) Windows 7
7 1 (0.41%) Windows Server 2003
7 1 (0.41%) Windows Server 2016
Processes & Methodologies
1 69 (28.63%) ITIL
2 60 (24.90%) Problem-Solving
3 58 (24.07%) Customer Service
4 43 (17.84%) ERP
5 42 (17.43%) Continuous Improvement
6 40 (16.60%) CRM
7 34 (14.11%) ITSM
8 33 (13.69%) Service Management
9 24 (9.96%) Process Improvement
10 23 (9.54%) Mentoring
11 22 (9.13%) Root Cause Analysis
12 18 (7.47%) Analytical Thinking
12 18 (7.47%) E-Commerce
13 17 (7.05%) Business Intelligence
14 15 (6.22%) Change Management
15 13 (5.39%) Data Management
16 12 (4.98%) Collaborative Culture
16 12 (4.98%) Cybersecurity
16 12 (4.98%) User Experience
17 11 (4.56%) Housing Management
Programming Languages
1 84 (34.85%) SQL
2 15 (6.22%) C#
3 14 (5.81%) T-SQL
4 8 (3.32%) PowerShell
5 6 (2.49%) Java
5 6 (2.49%) PL/SQL
6 4 (1.66%) Delphi
6 4 (1.66%) Pascal
6 4 (1.66%) PHP
6 4 (1.66%) VB.NET
7 2 (0.83%) Python
7 2 (0.83%) VBA
8 1 (0.41%) R
Qualifications
1 22 (9.13%) Degree
2 12 (4.98%) Microsoft Certification
3 10 (4.15%) Security Cleared
4 8 (3.32%) A+ Certification
5 6 (2.49%) DBS Check
6 4 (1.66%) DV Cleared
6 4 (1.66%) ITIL Foundation Certificate
6 4 (1.66%) SC Cleared
7 3 (1.24%) CTC Cleared
8 2 (0.83%) Computer Science Degree
8 2 (0.83%) Network+ Certification
8 2 (0.83%) NVQ Level 3
9 1 (0.41%) CCA
9 1 (0.41%) CCNA
9 1 (0.41%) Cisco Certification
9 1 (0.41%) Citrix Certification
9 1 (0.41%) City & Guilds
9 1 (0.41%) MCSE
9 1 (0.41%) Microsoft Certified Professional
Quality Assurance & Compliance
1 21 (8.71%) SLA
2 14 (5.81%) QA
3 4 (1.66%) Actionable Recommendations
4 2 (0.83%) ISO/IEC 27001
5 1 (0.41%) Data Quality
System Software
1 41 (17.01%) Active Directory
2 6 (2.49%) Hyper-V
2 6 (2.49%) VMware Infrastructure
3 4 (1.66%) Virtual Machines
4 1 (0.41%) Virtual Desktop
Systems Management
1 13 (5.39%) Microsoft Intune
2 4 (1.66%) SCCM
3 3 (1.24%) Single Sign-On
4 1 (0.41%) AirWatch
4 1 (0.41%) EMC NetWorker
Vendors
1 71 (29.46%) Microsoft
2 27 (11.20%) ServiceNow
3 12 (4.98%) Oracle
4 11 (4.56%) ConnectWise
4 11 (4.56%) Northgate
5 8 (3.32%) WooCommerce
6 7 (2.90%) Citrix
6 7 (2.90%) SAP
7 6 (2.49%) iManage
7 6 (2.49%) VMware
8 4 (1.66%) Aderant
8 4 (1.66%) Google
8 4 (1.66%) HubSpot
8 4 (1.66%) Intapp
8 4 (1.66%) Zoho
9 2 (0.83%) Epicor
9 2 (0.83%) IFS
9 2 (0.83%) InterSystems
9 2 (0.83%) JD Edwards
9 2 (0.83%) Sage