Period
to

The median annual salary for a Support Analyst was £35,000 in advertised job vacancies in Work from Home during the 6 months to 19 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Work from Home
6 months to
19 Aug 2022
Same period 2021 Same period 2020
Rank 292 322 222
Rank change year-on-year +30 -100 +37
Permanent jobs requiring a Support Analyst 890 391 92
As % of all permanent jobs with a WFH option 1.19% 0.94% 1.05%
As % of the Job Titles category 1.28% 1.01% 1.10%
Number of salaries quoted 728 320 87
10th Percentile £24,500 £22,500 £22,500
25th Percentile £28,159 £26,250 £25,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +7.69%
75th Percentile £48,750 £43,063 £37,500
90th Percentile £57,875 £51,275 £43,750
UK median annual salary £33,500 £32,500 £34,000
% change year-on-year +3.08% -4.41% +13.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Work from Home
Permanent vacancies in Work from Home with a recognized job title 69,644 38,689 8,354
% of permanent IT jobs with a recognized job title 93.45% 93.23% 95.04%
Number of salaries quoted 42,545 29,699 7,308
10th Percentile £36,250 £33,750 £32,500
25th Percentile £46,250 £42,500 £41,750
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -
75th Percentile £80,000 £73,750 £72,500
90th Percentile £95,000 £90,000 £85,000
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +10.00%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 19 August 2022.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Jobs with a WFH Option

For the 6 months to 19 August 2022, Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option featuring Support Analyst in the job title.

1 388 (43.60%) Windows
2 354 (39.78%) SQL
3 314 (35.28%) Social Skills
4 268 (30.11%) Microsoft
5 219 (24.61%) ITIL
6 211 (23.71%) Finance
7 210 (23.60%) Active Directory
8 205 (23.03%) Microsoft 365
9 200 (22.47%) Customer Service
10 186 (20.90%) Problem-Solving
11 146 (16.40%) Azure
12 141 (15.84%) Windows Server
13 133 (14.94%) Windows 10
14 124 (13.93%) Analytical Skills
14 124 (13.93%) SQL Server
15 113 (12.70%) Oracle
15 113 (12.70%) Microsoft Office
16 104 (11.69%) SLA
17 103 (11.57%) Linux
18 89 (10.00%) Agile
19 81 (9.10%) Change Management
20 80 (8.99%) Fintech
21 79 (8.88%) .NET
22 78 (8.76%) CRM
23 72 (8.09%) Root Cause Analysis
24 70 (7.87%) Java
25 67 (7.53%) Degree
26 65 (7.30%) Citrix
27 63 (7.08%) SharePoint
27 63 (7.08%) Service Delivery

Support Analyst Skill Set
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (7.08%) SharePoint
2 40 (4.49%) MS Exchange
3 18 (2.02%) Confluence
4 13 (1.46%) Apache
4 13 (1.46%) IIS
5 7 (0.79%) WebSphere
6 4 (0.45%) WebLogic
7 2 (0.22%) Exchange Server 2010
7 2 (0.22%) JBoss
7 2 (0.22%) OpenEdge
7 2 (0.22%) WebSphere Application Server
8 1 (0.11%) CMS
8 1 (0.11%) Moodle
8 1 (0.11%) MS Project Server
8 1 (0.11%) Office Communications Server
8 1 (0.11%) Oracle SOA Suite
8 1 (0.11%) Oracle Workflow
8 1 (0.11%) Skype for Business
8 1 (0.11%) Tomcat
Applications
1 113 (12.70%) Microsoft Office
2 48 (5.39%) Microsoft Excel
3 12 (1.35%) Microsoft PowerPoint
4 5 (0.56%) MS Visio
5 3 (0.34%) Microsoft Project
6 1 (0.11%) Acrobat
6 1 (0.11%) CATIA
6 1 (0.11%) Chatbot
6 1 (0.11%) InfoPath
6 1 (0.11%) Spreadsheet
6 1 (0.11%) Windchill
Business Applications
1 14 (1.57%) Dynamics CRM
2 8 (0.90%) SAP Business One
3 7 (0.79%) Dynamics NAV
3 7 (0.79%) Oracle EBS
4 6 (0.67%) Dynamics AX
5 4 (0.45%) Fidessa
5 4 (0.45%) SAP SD
6 3 (0.34%) Eikon
6 3 (0.34%) ION Anvil
6 3 (0.34%) NetSuite
6 3 (0.34%) SAP MM
6 3 (0.34%) SAP S/4HANA
7 2 (0.22%) Bloomberg TOMS
7 2 (0.22%) SAP PP
8 1 (0.11%) Kondor
8 1 (0.11%) Sage 200
8 1 (0.11%) Sage 300 ERP
8 1 (0.11%) SAP ERP
8 1 (0.11%) SAP EWM
8 1 (0.11%) Unit4 Business World
Cloud Services
1 205 (23.03%) Microsoft 365
2 146 (16.40%) Azure
3 59 (6.63%) AWS
4 54 (6.07%) SaaS
5 29 (3.26%) Dynamics 365
6 28 (3.15%) OneDrive
7 27 (3.03%) Power Platform
8 21 (2.36%) Azure Active Directory
9 19 (2.13%) Mimecast
10 14 (1.57%) Slack
11 13 (1.46%) Cloud Computing
11 13 (1.46%) GCP
12 12 (1.35%) Amazon S3
12 12 (1.35%) Power Automate
13 11 (1.24%) Google Ads
13 11 (1.24%) PowerApps
14 9 (1.01%) Amazon SQS
15 8 (0.90%) Dropbox
16 7 (0.79%) Basecamp
17 6 (0.67%) Amazon EC2
Communications & Networking
1 47 (5.28%) Firewall
2 43 (4.83%) DNS
3 39 (4.38%) DHCP
4 29 (3.26%) VPN
5 23 (2.58%) TCP/IP
6 18 (2.02%) HTTP
7 16 (1.80%) LAN
7 16 (1.80%) Network Security
7 16 (1.80%) WAN
8 12 (1.35%) FIX Connectivity
8 12 (1.35%) Wireless
9 9 (1.01%) Internet
9 9 (1.01%) NAS
9 9 (1.01%) SAN
10 8 (0.90%) 3G
10 8 (0.90%) 4G
10 8 (0.90%) Broadband
10 8 (0.90%) VoIP
10 8 (0.90%) WebEx
11 7 (0.79%) Softphone
Database & Business Intelligence
1 124 (13.93%) SQL Server
2 25 (2.81%) Power BI
3 24 (2.70%) Data Warehouse
4 20 (2.25%) BusinessObjects
4 20 (2.25%) UniData
5 17 (1.91%) MySQL
5 17 (1.91%) Relational Database
6 16 (1.80%) Crystal Reports
6 16 (1.80%) SQL Server Integration Services
6 16 (1.80%) Tableau
7 11 (1.24%) BigQuery
7 11 (1.24%) Oracle Reports
8 8 (0.90%) RDBMS
9 7 (0.79%) Azure SQL Database
9 7 (0.79%) SQL Server Reporting Services
10 3 (0.34%) Amazon RDS
10 3 (0.34%) DB2
10 3 (0.34%) Oracle Database
11 2 (0.22%) Event Store
11 2 (0.22%) Redis
Development Applications
1 47 (5.28%) JIRA
2 24 (2.70%) Git (software)
3 11 (1.24%) GitLab
4 8 (0.90%) Visual Studio
5 7 (0.79%) Postman
6 5 (0.56%) Browser DevTools
6 5 (0.56%) Fiddler
7 4 (0.45%) Oracle APEX
8 3 (0.34%) Bitbucket
8 3 (0.34%) Eclipse
8 3 (0.34%) TeamCity
9 2 (0.22%) Octopus Deploy
10 1 (0.11%) GoCD
10 1 (0.11%) LSMW
10 1 (0.11%) Oracle Forms
10 1 (0.11%) Subversion
General
1 314 (35.28%) Social Skills
2 211 (23.71%) Finance
3 124 (13.93%) Analytical Skills
4 59 (6.63%) Banking
5 45 (5.06%) Inclusion and Diversity
6 44 (4.94%) Retail
7 38 (4.27%) Advertising
8 35 (3.93%) Law
9 32 (3.60%) Games
10 26 (2.92%) Marketing
11 21 (2.36%) Legal
12 20 (2.25%) Digital Economy
12 20 (2.25%) Organisational Skills
13 17 (1.91%) Manufacturing
14 15 (1.69%) Local Government
14 15 (1.69%) Public Sector
15 14 (1.57%) Back Office
15 14 (1.57%) Documentation Skills
15 14 (1.57%) Front Office
16 11 (1.24%) Telecoms
Libraries, Frameworks & Software Standards
1 79 (8.88%) .NET
2 43 (4.83%) Middleware
3 31 (3.48%) FIX Protocol
4 30 (3.37%) HTML
5 27 (3.03%) XML
6 20 (2.25%) JMS
7 18 (2.02%) SOAP
8 16 (1.80%) CSS
8 16 (1.80%) REST
9 12 (1.35%) HTML5
9 12 (1.35%) jQuery
9 12 (1.35%) WebSockets
10 11 (1.24%) JSON
11 10 (1.12%) RESTful
12 7 (0.79%) GraphQL
13 6 (0.67%) Web Services
14 5 (0.56%) ODBC
15 4 (0.45%) RabbitMQ
16 3 (0.34%) Kafka
16 3 (0.34%) Murex MxML
Miscellaneous
1 36 (4.04%) Management Information System
2 23 (2.58%) NHS
3 21 (2.36%) Foreign Exchange (FX)
4 18 (2.02%) Derivative
5 17 (1.91%) Driving Licence
5 17 (1.91%) Equities
6 15 (1.69%) Fixed Income
6 15 (1.69%) Replication
7 14 (1.57%) Client/Server
7 14 (1.57%) Data Structures
7 14 (1.57%) Enterprise Software
8 13 (1.46%) Self-Motivation
8 13 (1.46%) Social Media
9 12 (1.35%) iPhone
9 12 (1.35%) Low-Code
9 12 (1.35%) OTC Derivatives
10 11 (1.24%) Linux Command Line
11 10 (1.12%) Virtual Team
12 9 (1.01%) FMCG
12 9 (1.01%) Mobile App
Operating Systems
1 388 (43.60%) Windows
2 141 (15.84%) Windows Server
3 133 (14.94%) Windows 10
4 103 (11.57%) Linux
5 47 (5.28%) Unix
6 33 (3.71%) Red Hat Enterprise Linux
7 31 (3.48%) Mac OS
8 27 (3.03%) Windows Server 2012
9 26 (2.92%) Windows Server 2016
10 25 (2.81%) Apple iOS
11 24 (2.70%) Android
12 18 (2.02%) Windows Server 2019
13 16 (1.80%) CentOS
14 12 (1.35%) Windows Server 2008
15 10 (1.12%) Windows 7
16 7 (0.79%) Mac OS X
17 4 (0.45%) Solaris
17 4 (0.45%) Ubuntu
18 2 (0.22%) VMS
18 2 (0.22%) Windows Server 2003
Processes & Methodologies
1 219 (24.61%) ITIL
2 200 (22.47%) Customer Service
3 186 (20.90%) Problem-Solving
4 89 (10.00%) Agile
5 81 (9.10%) Change Management
6 80 (8.99%) Fintech
7 78 (8.76%) CRM
8 72 (8.09%) Root Cause Analysis
9 63 (7.08%) Service Delivery
10 61 (6.85%) Problem Management
11 54 (6.07%) Service Management
12 53 (5.96%) ERP
13 48 (5.39%) Project Management
14 46 (5.17%) DevOps
15 43 (4.83%) Computer Science
15 43 (4.83%) ITSM
16 41 (4.61%) Data Analysis
16 41 (4.61%) Performance Tuning
17 37 (4.16%) Customer Experience
18 35 (3.93%) Mobile Device Management
Programming Languages
1 354 (39.78%) SQL
2 70 (7.87%) Java
3 46 (5.17%) PowerShell
4 45 (5.06%) C#
4 45 (5.06%) JavaScript
4 45 (5.06%) Python
5 37 (4.16%) Bash
6 21 (2.36%) Perl
7 20 (2.25%) Korn
7 20 (2.25%) T-SQL
8 17 (1.91%) PHP
9 13 (1.46%) PL/SQL
10 12 (1.35%) VBA
11 11 (1.24%) Groovy
11 11 (1.24%) Kotlin
12 10 (1.12%) C
13 6 (0.67%) C++
13 6 (0.67%) Shell Script
14 5 (0.56%) F#
14 5 (0.56%) VB
Qualifications
1 67 (7.53%) Degree
2 32 (3.60%) ITIL Certification
3 20 (2.25%) ITIL Foundation Certificate
4 18 (2.02%) Microsoft Certification
5 16 (1.80%) Computer Science Degree
5 16 (1.80%) Security Cleared
6 14 (1.57%) SC Cleared
7 11 (1.24%) A+ Certification
8 8 (0.90%) Cisco Certification
8 8 (0.90%) DBS Check
8 8 (0.90%) MCSA
9 6 (0.67%) AWS Certification
9 6 (0.67%) CCNA
9 6 (0.67%) Citrix Certification
9 6 (0.67%) MCP
9 6 (0.67%) MCSE
10 5 (0.56%) CCNP
11 4 (0.45%) Azure Certification
11 4 (0.45%) VMware Certified Professional (VCP)
12 3 (0.34%) PMI Certification
Quality Assurance & Compliance
1 104 (11.69%) SLA
2 48 (5.39%) QA
3 14 (1.57%) GDPR
4 11 (1.24%) HL7
5 7 (0.79%) ISO/IEC 27001
6 5 (0.56%) ISO 9001
7 4 (0.45%) Data Quality
7 4 (0.45%) ISO 8583
7 4 (0.45%) PCI DSS
7 4 (0.45%) SEPA
8 3 (0.34%) Accessibility
8 3 (0.34%) PMO
8 3 (0.34%) Sarbanes-Oxley
9 2 (0.22%) GxP
System Software
1 210 (23.60%) Active Directory
2 39 (4.38%) VMware Infrastructure
3 12 (1.35%) vSphere
4 6 (0.67%) Virtual Desktop
5 5 (0.56%) VMware ESXi
6 4 (0.45%) Hyper-V
7 3 (0.34%) Terminal Services
8 2 (0.22%) Citrix Hypervisor
8 2 (0.22%) Docker
8 2 (0.22%) Virtual Machines
8 2 (0.22%) XenApp
9 1 (0.11%) Microsoft Virtual Server
9 1 (0.11%) Virtual Servers
Systems Management
1 52 (5.84%) Microsoft Intune
2 38 (4.27%) SCCM
3 18 (2.02%) Prometheus
4 17 (1.91%) Control-M
5 15 (1.69%) Backup Exec
6 12 (1.35%) WSUS
7 9 (1.01%) Ansible
8 6 (0.67%) Jamf Pro
8 6 (0.67%) Nagios
8 6 (0.67%) Single Sign-On
9 5 (0.56%) Grafana
10 4 (0.45%) FortiGate
10 4 (0.45%) vCenter Server
11 3 (0.34%) Active Directory Federation Services
11 3 (0.34%) Cisco CUCM
11 3 (0.34%) Symantec Endpoint Protection
12 2 (0.22%) Cisco UCCX
12 2 (0.22%) ITRS Geneos
12 2 (0.22%) Stealthwatch
12 2 (0.22%) Terraform
Vendors
1 268 (30.11%) Microsoft
2 113 (12.70%) Oracle
3 65 (7.30%) Citrix
4 51 (5.73%) VMware
5 45 (5.06%) Red Hat
6 35 (3.93%) Apple
7 28 (3.15%) Google
8 26 (2.92%) ServiceNow
9 25 (2.81%) SAP
10 23 (2.58%) Cisco
10 23 (2.58%) Sophos
11 22 (2.47%) Meraki
12 21 (2.36%) Veeam
13 19 (2.13%) Salesforce.com
14 15 (1.69%) Acronis
14 15 (1.69%) ESET
14 15 (1.69%) Freshdesk
14 15 (1.69%) HP
14 15 (1.69%) Informatica
15 12 (1.35%) Alteryx