Customer-Centric Approach Job Trends in the South East

Customer-Centric Approach
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 242 300 284
Rank change year-on-year +58 -16 +131
Permanent jobs citing Customer-Centric Approach 28 6 11
As % of all permanent jobs in the South East 0.27% 0.067% 0.12%
As % of the Processes & Methodologies category 0.34% 0.076% 0.14%
Number of salaries quoted 26 6 7
10th Percentile £27,150 £50,000 -
25th Percentile £31,375 £55,938 £26,250
Median annual salary (50th Percentile) £32,750 £77,500 £45,000
Median % change year-on-year -57.74% +72.22% +35.05%
75th Percentile £34,125 £84,063 £60,750
90th Percentile £47,500 £85,000 £71,500
England median annual salary £32,750 £62,500 £45,000
% change year-on-year -47.60% +38.89% -10.00%

All Process & Methodology Skills
South East

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,324 7,915 7,772
As % of all permanent jobs advertised in the South East 80.21% 88.16% 88.29%
Number of salaries quoted 4,975 3,773 5,421
10th Percentile £27,750 £33,000 £30,000
25th Percentile £34,250 £45,000 £38,500
Median annual salary (50th Percentile) £50,000 £58,500 £52,500
Median % change year-on-year -14.53% +11.43% -4.55%
75th Percentile £65,000 £75,000 £67,500
90th Percentile £80,000 £85,000 £80,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Customer-Centric Approach
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised in the South East.

Customer-Centric Approach job vacancy trend in the South East

Customer-Centric Approach
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centric Approach.

Salary distribution trend for jobs in the South East citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centric Approach in the South East over the 6 months to 14 January 2026.

Salary histogram for Customer-Centric Approach in the South East

Customer-Centric Approach
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the South East region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley - 20 £32,750 -
Berkshire - 18 £32,750 -
Sussex - 4 £45,000 -
West Sussex - 3 £27,000 -
Oxfordshire - 2 - -
Isle of Wight - 1 £42,500 -
Customer-Centric Approach
England

Customer-Centric Approach
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (25.00%) SharePoint
2 3 (10.71%) Microsoft Exchange
Applications
1 22 (78.57%) Microsoft Office
2 4 (14.29%) Microsoft Excel
2 4 (14.29%) Microsoft PowerPoint
2 4 (14.29%) Microsoft Project
Business Applications
1 4 (14.29%) Dynamics CRM
2 2 (7.14%) C-CURE
Cloud Services
1 21 (75.00%) Microsoft 365
2 4 (14.29%) Azure
2 4 (14.29%) Azure DevOps
2 4 (14.29%) Dynamics 365
2 4 (14.29%) Power Platform
3 3 (10.71%) Entra ID
Communications & Networking
1 3 (10.71%) VPN
Database & Business Intelligence
1 4 (14.29%) Power BI
General
1 25 (89.29%) Social Skills
2 4 (14.29%) Finance
Job Titles
1 21 (75.00%) IT Support
2 16 (57.14%) Analyst
2 16 (57.14%) IT Analyst
2 16 (57.14%) IT Support Analyst
2 16 (57.14%) Support Analyst
3 9 (32.14%) 2nd Line Support
3 9 (32.14%) 2nd Line Support Analyst
4 4 (14.29%) Coordinator
4 4 (14.29%) PMO Coordinator
5 3 (10.71%) IT Engineer
5 3 (10.71%) IT Support Engineer
5 3 (10.71%) Support Engineer
6 2 (7.14%) 1st Line Support
6 2 (7.14%) 1st Line Support Technician
6 2 (7.14%) Installations Engineer
6 2 (7.14%) IT Support Technician
6 2 (7.14%) IT Technician
6 2 (7.14%) Support Technician
7 1 (3.57%) Sales Engineer
Miscellaneous
1 20 (71.43%) Driving Licence
2 4 (14.29%) Onboarding
3 2 (7.14%) CCTV
3 2 (7.14%) Fibre Optics
3 2 (7.14%) Self-Motivation
Operating Systems
1 21 (75.00%) Windows
2 3 (10.71%) Windows 10
Processes & Methodologies
1 28 (100.00%) Customer-Centricity
2 21 (75.00%) Cybersecurity
2 21 (75.00%) Problem-Solving
3 18 (64.29%) Customer Service
4 4 (14.29%) Agile
4 4 (14.29%) Analytics
4 4 (14.29%) Business Intelligence
4 4 (14.29%) Capacity Planning
4 4 (14.29%) Collaborative Culture
4 4 (14.29%) Continuous Improvement
4 4 (14.29%) CRM
4 4 (14.29%) Customer Engagement
4 4 (14.29%) DevOps
4 4 (14.29%) Planning and Forecasting
4 4 (14.29%) PRINCE2
4 4 (14.29%) Process Management
4 4 (14.29%) Project Management
4 4 (14.29%) Stakeholder Management
4 4 (14.29%) Waterfall
5 3 (10.71%) Risk Management
Qualifications
1 4 (14.29%) Degree
1 4 (14.29%) PMI Certification
1 4 (14.29%) PMP
2 2 (7.14%) City & Guilds
2 2 (7.14%) SC Cleared
2 2 (7.14%) Security Cleared
Quality Assurance & Compliance
1 4 (14.29%) PMO
1 4 (14.29%) QA
System Software
1 21 (75.00%) Active Directory
Systems Management
1 3 (10.71%) Microsoft Intune
Vendors
1 25 (89.29%) Microsoft