Period
to 17 November 2017

The median annual salary for an IT Support was £24,000 in advertised job vacancies in the South West during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South West
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 144 123 171
Rank change year-on-year -21 +48 -24
Permanent jobs requiring an IT Support 226 284 212
As % of all permanent IT jobs advertised in the South West 2.18% 2.59% 1.78%
As % of the Job Titles category 2.24% 2.67% 1.83%
Number of salaries quoted 192 265 191
South West median annual salary £24,000 £25,000 £24,500
Median salary % change year-on-year -4.00% +2.04% +8.89%
10th Percentile £18,500 £17,950 £16,500
90th Percentile £37,500 £38,750 £33,750
England median annual salary £26,500 £27,500 £25,500
% change year-on-year -3.64% +7.84% -3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10095 10620 11558
% of permanent IT jobs with a recognized job title 97.56% 97.01% 97.11%
Number of salaries quoted 8379 8964 9778
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,750 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

IT Support
Job Vacancy Trend in the South West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for IT Support in the South West

IT Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South West.

Salary trend for IT Support in the South West

IT Support
Salary Histogram in the South West

The salary distribution of IT jobs citing IT Support in the South West over the 6 months to 17 November 2017.

Salary histogram for IT Support in the South West

IT Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South West region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -10 75 £25,000 -3.85% 6
Somerset +34 51 £25,000 +4.17% 1
Wiltshire -10 41 £25,000 - 2
Dorset -26 24 £19,000 -2.56% 1
Gloucestershire +7 18 £23,500 -6.00% 3
Devon -21 13 £22,250 -19.09% 1
Cornwall -7 5 £24,000 -12.73% 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 17 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring IT Support in the job title.

1 136 (60.18%) Windows
2 108 (47.79%) Microsoft
3 105 (46.46%) Active Directory
4 74 (32.74%) Windows Server
5 63 (27.88%) Windows 7
6 61 (26.99%) Windows Server 2008
6 61 (26.99%) Windows Server 2012
7 54 (23.89%) VMware
8 45 (19.91%) Office 365
9 42 (18.58%) ITIL
10 39 (17.26%) Microsoft Office
11 37 (16.37%) TCP/IP
12 35 (15.49%) Firewall
13 33 (14.60%) Degree
14 32 (14.16%) SQL
15 30 (13.27%) Windows 10
16 29 (12.83%) SQL Server
17 27 (11.95%) Skype for Business
18 26 (11.50%) VMware Infrastructure
18 26 (11.50%) SharePoint
19 25 (11.06%) Microsoft Certification
20 24 (10.62%) Security Cleared
21 23 (10.18%) DNS
22 22 (9.73%) Skype
23 20 (8.85%) WAN
23 20 (8.85%) MS Exchange
23 20 (8.85%) Cisco
24 19 (8.41%) Linux
25 18 (7.96%) VPN
25 18 (7.96%) Cisco Certification

IT Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (11.95%) Skype for Business
2 26 (11.50%) SharePoint
3 20 (8.85%) MS Exchange
4 13 (5.75%) Exchange Server 2010
5 6 (2.65%) Moodle
6 4 (1.77%) Exchange Server 2013
7 3 (1.33%) Exchange Server 2007
8 2 (0.88%) Blackberry Enterprise Server
9 1 (0.44%) IBM Notes
9 1 (0.44%) SAS
Applications
1 39 (17.26%) Microsoft Office
2 9 (3.98%) Microsoft Excel
3 5 (2.21%) Microsoft PowerPoint
4 1 (0.44%) Photoshop
4 1 (0.44%) Spreadsheet
Business Applications
1 2 (0.88%) Salesforce.com CRM
1 2 (0.88%) Visualfiles
Cloud Services
1 45 (19.91%) Office 365
2 8 (3.54%) Microsoft Azure
3 5 (2.21%) Amazon AWS
4 4 (1.77%) SaaS
5 3 (1.33%) G Suite
6 2 (0.88%) Google Drive
6 2 (0.88%) OneDrive
7 1 (0.44%) Cloud Computing
7 1 (0.44%) Google Cloud Platform
7 1 (0.44%) IBM Cloud
7 1 (0.44%) SoftLayer
Communications & Networking
1 37 (16.37%) TCP/IP
2 35 (15.49%) Firewall
3 23 (10.18%) DNS
4 22 (9.73%) Skype
5 20 (8.85%) WAN
6 18 (7.96%) VPN
7 17 (7.52%) DHCP
7 17 (7.52%) LAN
7 17 (7.52%) VLAN
8 14 (6.19%) Wireless
9 8 (3.54%) Internet
10 6 (2.65%) VoIP
10 6 (2.65%) Wi-Fi
11 5 (2.21%) Remote Desktop
11 5 (2.21%) SAN
11 5 (2.21%) Wireless Security
12 4 (1.77%) Unified Communications
13 3 (1.33%) Network Security
13 3 (1.33%) SMS
14 2 (0.88%) ATM
Database & Business Intelligence
1 29 (12.83%) SQL Server
2 3 (1.33%) Crystal Reports
2 3 (1.33%) MySQL
3 2 (0.88%) Relational Database
3 2 (0.88%) SQL Server 2012
4 1 (0.44%) Oracle Database
4 1 (0.44%) SQL Server 2008
4 1 (0.44%) SQL Server 2014
Development Applications
1 4 (1.77%) Team Foundation Server
General
1 14 (6.19%) Finance
2 11 (4.87%) Legal
3 9 (3.98%) Retail
4 7 (3.10%) Telecoms
5 6 (2.65%) Law
6 4 (1.77%) Military
7 3 (1.33%) Advertising
8 2 (0.88%) German Language
8 2 (0.88%) Spanish Language
9 1 (0.44%) Aerospace
9 1 (0.44%) Back Office
9 1 (0.44%) Banking
9 1 (0.44%) Billing
9 1 (0.44%) Investment Banking
9 1 (0.44%) Manufacturing
9 1 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 7 (3.10%) .NET
2 4 (1.77%) AngularJS
2 4 (1.77%) REST
3 2 (0.88%) HTML
4 1 (0.44%) ASP.NET
4 1 (0.44%) EDI
4 1 (0.44%) Web Services
4 1 (0.44%) XML
Miscellaneous
1 12 (5.31%) Analytical Skills
2 11 (4.87%) Driving Licence
3 10 (4.42%) Computer Science
4 9 (3.98%) Video Conferencing
5 8 (3.54%) Data Centre
6 6 (2.65%) EPoS
6 6 (2.65%) VLE
7 4 (1.77%) Blackberry
8 3 (1.33%) Mobile Computing
8 3 (1.33%) NHS
8 3 (1.33%) Replication
9 2 (0.88%) Client/Server
9 2 (0.88%) Enterprise Storage
9 2 (0.88%) Fat Client
9 2 (0.88%) Management Information System
9 2 (0.88%) Mobile App
9 2 (0.88%) RSA SecurID
9 2 (0.88%) Smartphone
9 2 (0.88%) Thin Client
10 1 (0.44%) CCTV
Operating Systems
1 136 (60.18%) Windows
2 74 (32.74%) Windows Server
3 63 (27.88%) Windows 7
4 61 (26.99%) Windows Server 2008
4 61 (26.99%) Windows Server 2012
5 30 (13.27%) Windows 10
6 19 (8.41%) Linux
7 12 (5.31%) Windows 8
8 9 (3.98%) Windows Server 2003
9 4 (1.77%) Unix
10 3 (1.33%) Mac OS X
11 2 (0.88%) Android
11 2 (0.88%) Apple iOS
11 2 (0.88%) Windows XP
12 1 (0.44%) Ubuntu
Processes & Methodologies
1 42 (18.58%) ITIL
2 16 (7.08%) Business Intelligence
3 10 (4.42%) Asset Management
4 8 (3.54%) Service Delivery
4 8 (3.54%) Time Management
5 7 (3.10%) B2B
6 6 (2.65%) CRM
6 6 (2.65%) Incident Management
6 6 (2.65%) Line Management
6 6 (2.65%) Mentoring
7 5 (2.21%) Agile Software Development
7 5 (2.21%) Customer-Centric Approach
7 5 (2.21%) Customer-Centricity
7 5 (2.21%) Document Management
7 5 (2.21%) Information Security
8 4 (1.77%) DNA
8 4 (1.77%) Enterprise Architecture
8 4 (1.77%) Problem Management
8 4 (1.77%) Release Management
8 4 (1.77%) Web Development
Programming Languages
1 32 (14.16%) SQL
2 4 (1.77%) C
2 4 (1.77%) C#
3 3 (1.33%) T-SQL
4 2 (0.88%) PowerShell
5 1 (0.44%) PHP
5 1 (0.44%) PL/SQL
5 1 (0.44%) Shell Script
Qualifications
1 33 (14.60%) Degree
2 25 (11.06%) Microsoft Certification
3 24 (10.62%) Security Cleared
4 18 (7.96%) Cisco Certification
5 17 (7.52%) SC Cleared
6 16 (7.08%) CCNA
7 10 (4.42%) Computer Science Degree
8 8 (3.54%) A+ Certification
8 8 (3.54%) BPSS Clearance
8 8 (3.54%) GNVQ
8 8 (3.54%) HND
8 8 (3.54%) MCSE
9 6 (2.65%) DBS Check
9 6 (2.65%) MCSA
10 5 (2.21%) VMware Certified Professional (VCP)
11 4 (1.77%) ITIL Certification
11 4 (1.77%) NVQ Level 3
12 3 (1.33%) CCNP
12 3 (1.33%) MCITP
12 3 (1.33%) MCP
Quality Assurance & Compliance
1 8 (3.54%) SLA
2 5 (2.21%) PCI DSS
3 1 (0.44%) Cyber Essentials
3 1 (0.44%) Cyber Essentials PLUS
3 1 (0.44%) JSP 440
3 1 (0.44%) PMO
System Software
1 105 (46.46%) Active Directory
2 26 (11.50%) VMware Infrastructure
3 8 (3.54%) Hyper-V
4 5 (2.21%) VMware Workstation
5 4 (1.77%) vSphere
6 3 (1.33%) VMware ESXi
7 2 (0.88%) Virtual Desktop
8 1 (0.44%) Docker
8 1 (0.44%) Microsoft Virtual Server
8 1 (0.44%) Virtual Servers
8 1 (0.44%) XenApp
8 1 (0.44%) XenServer
Systems Management
1 4 (1.77%) SCCM
2 3 (1.33%) vCenter Server
3 2 (0.88%) Systems Management Server (SMS)
3 2 (0.88%) WSUS
4 1 (0.44%) McAfee ePO
4 1 (0.44%) Nagios
Vendors
1 108 (47.79%) Microsoft
2 54 (23.89%) VMware
3 20 (8.85%) Cisco
4 16 (7.08%) Veeam
5 13 (5.75%) Citrix
6 10 (4.42%) Oracle
7 9 (3.98%) Avaya
8 7 (3.10%) Google
9 5 (2.21%) Apple
10 4 (1.77%) Dell
10 4 (1.77%) HP
11 3 (1.33%) Salesforce.com
12 2 (0.88%) Canon
12 2 (0.88%) Dell KACE
12 2 (0.88%) iManage
12 2 (0.88%) SAP
12 2 (0.88%) Sun
12 2 (0.88%) WatchGuard
13 1 (0.44%) AVG
13 1 (0.44%) Meraki