Period
to 20 November 2018

The median annual salary for an IT Support was £23,000 in advertised job vacancies in the South West during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South West
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 135 144 126
Rank change year-on-year +9 -18 +56
Permanent jobs requiring an IT Support 221 224 282
As % of all permanent IT jobs advertised in the South West 2.17% 2.18% 2.62%
As % of the Job Titles category 2.25% 2.23% 2.70%
Number of salaries quoted 184 189 262
South West median annual salary £23,000 £24,000 £25,000
Median salary % change year-on-year -4.17% -4.00% +2.04%
10th Percentile £18,495 £18,500 £17,800
90th Percentile £33,750 £37,500 £38,750
England median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +7.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,844 10,050 10,449
% of permanent IT jobs with a recognized job title 96.44% 97.66% 97.06%
Number of salaries quoted 8,003 8,332 8,822
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +2.56%
10th Percentile £25,000 £24,500 £24,500
90th Percentile £67,104 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

IT Support
Job Vacancy Trend in the South West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for IT Support in the South West

IT Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South West.

Salary trend for IT Support in the South West

IT Support
Salary Histogram in the South West

The salary distribution of IT jobs citing IT Support in the South West over the 6 months to 20 November 2018.

Salary histogram for IT Support in the South West

IT Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South West region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +7 72 £24,000 -4.00% 9
Gloucestershire +43 44 £21,500 -8.51% 7
Wiltshire -26 29 £21,500 -14.00% 8
Dorset -1 26 £22,500 +18.42% 7
Somerset -2 23 £27,500 +10.00% 9
Devon +12 18 £21,750 -2.25% 5
Cornwall +6 9 £29,500 +22.92%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 20 November 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring IT Support in the job title.

1 144 (65.16%) Windows
2 92 (41.63%) Microsoft
3 81 (36.65%) Active Directory
4 60 (27.15%) Microsoft Office
5 57 (25.79%) Windows Server
6 55 (24.89%) Windows 10
7 51 (23.08%) ITIL
8 46 (20.81%) Office 365
9 43 (19.46%) Windows 7
10 41 (18.55%) Windows Server 2012
11 39 (17.65%) TCP/IP
12 31 (14.03%) Linux
13 27 (12.22%) DNS
13 27 (12.22%) Driving Licence
14 26 (11.76%) Windows 8
14 26 (11.76%) Problem-Solving
14 26 (11.76%) VMware
15 24 (10.86%) DHCP
15 24 (10.86%) SQL
15 24 (10.86%) Windows Server 2008
16 22 (9.95%) MS Exchange
16 22 (9.95%) SLA
17 19 (8.60%) Finance
18 18 (8.14%) Firewall
18 18 (8.14%) Citrix
18 18 (8.14%) Hyper-V
19 16 (7.24%) Security Cleared
19 16 (7.24%) Cisco Certification
19 16 (7.24%) Microsoft Certification
19 16 (7.24%) HP

IT Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (9.95%) MS Exchange
2 12 (5.43%) Exchange Server 2010
3 10 (4.52%) Exchange Server 2013
4 5 (2.26%) Skype for Business
5 4 (1.81%) Exchange Server 2003
5 4 (1.81%) SharePoint
6 2 (0.90%) Blackberry Enterprise Server
7 1 (0.45%) Apache
7 1 (0.45%) Exchange Server 2007
7 1 (0.45%) GlassFish
7 1 (0.45%) JBoss
7 1 (0.45%) K2 blackpearl
7 1 (0.45%) Tomcat
Applications
1 60 (27.15%) Microsoft Office
2 3 (1.36%) CATIA
2 3 (1.36%) Microsoft Excel
2 3 (1.36%) PTC Creo
3 1 (0.45%) Microsoft PowerPoint
Business Applications
1 3 (1.36%) SAP R/3
1 3 (1.36%) Teamcenter
Cloud Services
1 46 (20.81%) Office 365
2 9 (4.07%) Microsoft Azure
3 4 (1.81%) Amazon AWS
3 4 (1.81%) G Suite
4 2 (0.90%) Cloud Computing
4 2 (0.90%) IBM Cloud
4 2 (0.90%) SoftLayer
5 1 (0.45%) Azure Active Directory
5 1 (0.45%) Slack
Communications & Networking
1 39 (17.65%) TCP/IP
2 27 (12.22%) DNS
3 24 (10.86%) DHCP
4 18 (8.14%) Firewall
5 16 (7.24%) VoIP
6 14 (6.33%) Internet
7 12 (5.43%) LAN
8 10 (4.52%) WAN
8 10 (4.52%) Wireless
9 8 (3.62%) VPN
10 6 (2.71%) Unified Communications
11 5 (2.26%) Skype
12 4 (1.81%) HTTP
12 4 (1.81%) Remote Desktop
12 4 (1.81%) SMTP
13 3 (1.36%) WLAN
14 2 (0.90%) IPsec
14 2 (0.90%) VLAN
14 2 (0.90%) Wi-Fi
15 1 (0.45%) Reverse Proxy
Database & Business Intelligence
1 11 (4.98%) SQL Server
2 5 (2.26%) Relational Database
3 2 (0.90%) BusinessObjects
3 2 (0.90%) Crystal Reports
3 2 (0.90%) RDBMS
3 2 (0.90%) SQL Server Reporting Services
4 1 (0.45%) MySQL
4 1 (0.45%) Oracle Database
4 1 (0.45%) Oracle Database 11g
4 1 (0.45%) Oracle Database 12c
General
1 19 (8.60%) Finance
2 12 (5.43%) Retail
3 10 (4.52%) Telecoms
4 9 (4.07%) Manufacturing
4 9 (4.07%) Marketing
5 7 (3.17%) Electronics
5 7 (3.17%) Law
6 3 (1.36%) Legal
7 2 (0.90%) Aerospace
8 1 (0.45%) Banking
Libraries, Frameworks & Software Standards
1 2 (0.90%) CSS
1 2 (0.90%) HTML
2 1 (0.45%) LDAP
2 1 (0.45%) SAML
Miscellaneous
1 27 (12.22%) Driving Licence
2 11 (4.98%) Analytical Skills
3 10 (4.52%) Fat Client
3 10 (4.52%) Thin Client
4 9 (4.07%) PDA
4 9 (4.07%) Self-Motivation
5 8 (3.62%) iPad
6 7 (3.17%) Cyberattack
7 5 (2.26%) Graphic Design
7 5 (2.26%) Linux Command Line
8 4 (1.81%) iPhone
8 4 (1.81%) Management Information System
9 3 (1.36%) Computer Science
9 3 (1.36%) Fintech
10 2 (0.90%) Blackberry
10 2 (0.90%) CCTV
10 2 (0.90%) Handset
10 2 (0.90%) Mobile Computing
11 1 (0.45%) Data Protection Act
11 1 (0.45%) NHS
Operating Systems
1 144 (65.16%) Windows
2 57 (25.79%) Windows Server
3 55 (24.89%) Windows 10
4 43 (19.46%) Windows 7
5 41 (18.55%) Windows Server 2012
6 31 (14.03%) Linux
7 26 (11.76%) Windows 8
8 24 (10.86%) Windows Server 2008
9 5 (2.26%) Android
9 5 (2.26%) Apple iOS
9 5 (2.26%) Unix
9 5 (2.26%) Windows Server 2003
10 4 (1.81%) Mac OS X
11 2 (0.90%) Windows Phone
12 1 (0.45%) AIX
12 1 (0.45%) CentOS
12 1 (0.45%) Debian
12 1 (0.45%) Mac OS
12 1 (0.45%) Solaris
12 1 (0.45%) Ubuntu
Processes & Methodologies
1 51 (23.08%) ITIL
2 26 (11.76%) Problem-Solving
3 15 (6.79%) Business Continuity
4 14 (6.33%) Line Management
5 12 (5.43%) ERP
5 12 (5.43%) Service Management
6 11 (4.98%) Break/Fix
7 9 (4.07%) Business Intelligence
7 9 (4.07%) Virtual Environments
8 8 (3.62%) ITSM
8 8 (3.62%) Programme Management
9 7 (3.17%) Digital Marketing
9 7 (3.17%) Information Security
9 7 (3.17%) Mathematics
9 7 (3.17%) Project Management
10 6 (2.71%) Web Design
11 5 (2.26%) Agile Software Development
11 5 (2.26%) CRM
11 5 (2.26%) Incident Management
11 5 (2.26%) Migration
Programming Languages
1 24 (10.86%) SQL
2 12 (5.43%) C
3 7 (3.17%) JavaScript
4 3 (1.36%) Java
4 3 (1.36%) T-SQL
5 2 (0.90%) PowerShell
6 1 (0.45%) Bash Shell
6 1 (0.45%) Python
6 1 (0.45%) VBScript
Qualifications
1 16 (7.24%) CCNA
1 16 (7.24%) Cisco Certification
1 16 (7.24%) Microsoft Certification
1 16 (7.24%) Security Cleared
2 13 (5.88%) Degree
3 12 (5.43%) DV Cleared
4 11 (4.98%) MCP
5 10 (4.52%) MCSA
6 6 (2.71%) ITIL Certification
6 6 (2.71%) MCSE
7 4 (1.81%) CCNP
7 4 (1.81%) SC Cleared
8 2 (0.90%) CCENT
9 1 (0.45%) A+ Certification
9 1 (0.45%) CISA
9 1 (0.45%) CISM
9 1 (0.45%) CISSP
9 1 (0.45%) ITIL Foundation Certificate
9 1 (0.45%) MCITP
Quality Assurance & Compliance
1 22 (9.95%) SLA
2 5 (2.26%) ISO/IEC 27001
3 4 (1.81%) GDPR
4 2 (0.90%) PCI DSS
System Software
1 81 (36.65%) Active Directory
2 18 (8.14%) Hyper-V
3 10 (4.52%) VMware Infrastructure
4 7 (3.17%) XenApp
5 2 (0.90%) Virtual Machines
6 1 (0.45%) Terminal Services
6 1 (0.45%) Virtual Desktop
Systems Management
1 5 (2.26%) SCCM
2 3 (1.36%) Microsoft Intune
3 1 (0.45%) AirWatch
3 1 (0.45%) Backup Exec
3 1 (0.45%) Single Sign-On
3 1 (0.45%) Systems Management Server (SMS)
Vendors
1 92 (41.63%) Microsoft
2 26 (11.76%) VMware
3 18 (8.14%) Citrix
4 16 (7.24%) HP
5 12 (5.43%) Cisco
6 10 (4.52%) Intel
6 10 (4.52%) SAP
7 9 (4.07%) Apple
8 6 (2.71%) Mitel
9 5 (2.26%) Sage
9 5 (2.26%) Xero
10 4 (1.81%) Google
11 3 (1.36%) Autodesk
11 3 (1.36%) Dell
11 3 (1.36%) McAfee
11 3 (1.36%) Meraki
11 3 (1.36%) NetApp
11 3 (1.36%) Symantec
12 2 (0.90%) AVG
12 2 (0.90%) Interwoven