IT Support Jobs in the South West

IT Support
England > South West

The median IT Support salary in the South West is £29,803 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 73 102 176
Rank change year-on-year +29 +74 -39
Permanent jobs requiring an IT Support 280 188 174
As % of all permanent jobs advertised in the South West 3.18% 3.02% 1.90%
As % of the Job Titles category 3.32% 3.37% 2.01%
Number of salaries quoted 234 128 155
10th Percentile £20,000 £23,500 £22,006
25th Percentile £24,000 £27,000 £22,938
Median annual salary (50th Percentile) £29,803 £32,500 £28,500
Median % change year-on-year -8.30% +14.04% +14.00%
75th Percentile £33,750 £36,000 £37,500
90th Percentile £40,000 £40,000 £41,325
England median annual salary £29,000 £32,000 £30,000
% change year-on-year -9.38% +6.67% +7.14%

All Permanent IT Job Vacancies
South West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,426 5,578 8,651
% of permanent jobs with a recognized job title 95.82% 89.64% 94.55%
Number of salaries quoted 6,017 3,752 5,360
10th Percentile £29,000 £30,438 £28,500
25th Percentile £37,500 £39,288 £36,363
Median annual salary (50th Percentile) £50,000 £52,725 £50,000
Median % change year-on-year -5.17% +5.45% +8.11%
75th Percentile £65,000 £70,000 £65,000
90th Percentile £80,000 £81,250 £80,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

IT Support
Job Vacancy Trend in the South West

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for IT Support in the South West

IT Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing IT Support in the South West.

Salary trend for IT Support in the South West

IT Support
Salary Histogram in the South West

Salary distribution for jobs citing IT Support in the South West over the 6 months to 26 July 2024.

Salary histogram for IT Support in the South West

IT Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South West region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +19 72 £30,000 -1.64% 13
Gloucestershire +36 65 £28,000 -8.94% 8
Wiltshire -1 56 £30,750 -5.38% 11
Somerset +19 33 £24,000 -22.58% 18
Devon +18 26 £28,000 +1.82% 5
Dorset -24 20 £24,500 -24.62% 4
Cornwall -11 6 £26,000 -18.75% 2
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 26 July 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring IT Support in the job title.

1 136 (48.57%) Windows
2 127 (45.36%) Microsoft
3 103 (36.79%) Microsoft 365
4 87 (31.07%) Customer Service
5 79 (28.21%) Social Skills
6 78 (27.86%) Active Directory
7 67 (23.93%) Windows 10
8 56 (20.00%) ITIL
9 54 (19.29%) Problem-Solving
10 52 (18.57%) Azure
11 47 (16.79%) Firewall
12 45 (16.07%) Microsoft Office
13 38 (13.57%) Windows Server
14 37 (13.21%) Security Cleared
15 36 (12.86%) Driving Licence
16 30 (10.71%) ITSM
17 29 (10.36%) SC Cleared
18 25 (8.93%) Management Information System
18 25 (8.93%) SharePoint
19 24 (8.57%) Microsoft Exchange
19 24 (8.57%) SLA
19 24 (8.57%) Service Management
19 24 (8.57%) Problem Management
20 23 (8.21%) LAN
21 22 (7.86%) A+ Certification
22 21 (7.50%) Configuration Management
22 21 (7.50%) Linux
22 21 (7.50%) VMware
23 20 (7.14%) VPN
23 20 (7.14%) Microsoft Certification

IT Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (8.93%) SharePoint
2 24 (8.57%) Microsoft Exchange
3 2 (0.71%) Confluence
Applications
1 45 (16.07%) Microsoft Office
2 1 (0.36%) Microsoft PowerPoint
Business Applications
1 2 (0.71%) Oracle Receivables
Cloud Services
1 103 (36.79%) Microsoft 365
2 52 (18.57%) Azure
3 17 (6.07%) Entra ID
4 9 (3.21%) AWS
5 6 (2.14%) OneDrive
6 4 (1.43%) WhatsApp
7 1 (0.36%) Adobe Creative Cloud
7 1 (0.36%) Mimecast
7 1 (0.36%) SaaS
Communications & Networking
1 47 (16.79%) Firewall
2 23 (8.21%) LAN
3 20 (7.14%) VPN
4 19 (6.79%) WAN
5 16 (5.71%) Wireless
6 11 (3.93%) Internet
7 9 (3.21%) DHCP
8 8 (2.86%) Softphone
8 8 (2.86%) Wi-Fi
9 7 (2.50%) DNS
9 7 (2.50%) TCP/IP
10 5 (1.79%) ADSL
10 5 (1.79%) VLAN
11 4 (1.43%) VoIP
12 2 (0.71%) IPv4
12 2 (0.71%) MPLS
12 2 (0.71%) Remote Desktop
12 2 (0.71%) SAN
12 2 (0.71%) SD-WAN
12 2 (0.71%) WLAN
Database & Business Intelligence
1 2 (0.71%) Crystal Reports
1 2 (0.71%) Oracle Reports
Development Applications
1 5 (1.79%) JIRA
2 2 (0.71%) Visual Studio
General
1 79 (28.21%) Social Skills
2 17 (6.07%) Finance
3 13 (4.64%) Inclusion and Diversity
3 13 (4.64%) Telecoms
4 11 (3.93%) Marketing
5 10 (3.57%) Analytical Skills
5 10 (3.57%) Manufacturing
6 9 (3.21%) Legal
7 8 (2.86%) Advertising
8 5 (1.79%) Law
9 4 (1.43%) Organisational Skills
9 4 (1.43%) Retail
10 2 (0.71%) Banking
10 2 (0.71%) Documentation Skills
10 2 (0.71%) Public Sector
11 1 (0.36%) Back Office
11 1 (0.36%) Digital Health
11 1 (0.36%) Games
Libraries, Frameworks & Software Standards
1 2 (0.71%) X-Windows
2 1 (0.36%) RESTEasy
2 1 (0.36%) RESTful
2 1 (0.36%) SOAP
Miscellaneous
1 36 (12.86%) Driving Licence
2 25 (8.93%) Management Information System
3 7 (2.50%) Self-Motivation
4 4 (1.43%) iPhone
4 4 (1.43%) Operational Technology
4 4 (1.43%) Smartphone
5 2 (0.71%) Augmented Reality
5 2 (0.71%) Onboarding
5 2 (0.71%) PKI
5 2 (0.71%) Robotics
5 2 (0.71%) Virtual Reality
6 1 (0.36%) Apple TV
6 1 (0.36%) CCTV
6 1 (0.36%) Renewable Energy
6 1 (0.36%) Virtual Team
Operating Systems
1 136 (48.57%) Windows
2 67 (23.93%) Windows 10
3 38 (13.57%) Windows Server
4 21 (7.50%) Linux
5 16 (5.71%) Mac OS
6 8 (2.86%) Windows Server 2016
7 6 (2.14%) Windows 7
8 5 (1.79%) Apple iOS
9 4 (1.43%) Mac OS X
9 4 (1.43%) Windows 8
9 4 (1.43%) Windows Server 2019
10 3 (1.07%) Windows Server 2012
11 2 (0.71%) Android
11 2 (0.71%) Unix
11 2 (0.71%) Windows 2000
11 2 (0.71%) Windows Server 2008
11 2 (0.71%) Windows XP
Processes & Methodologies
1 87 (31.07%) Customer Service
2 56 (20.00%) ITIL
3 54 (19.29%) Problem-Solving
4 30 (10.71%) ITSM
5 24 (8.57%) Problem Management
5 24 (8.57%) Service Management
6 21 (7.50%) Configuration Management
7 19 (6.79%) Change Management
8 18 (6.43%) Customer Experience
9 16 (5.71%) Information Security
10 15 (5.36%) Project Delivery
11 13 (4.64%) B2B
11 13 (4.64%) Fault Analysis
11 13 (4.64%) Time Management
12 12 (4.29%) Antivirus Management
13 10 (3.57%) Migration
14 9 (3.21%) Service Delivery
14 9 (3.21%) Software Licensing
15 8 (2.86%) Continuous Improvement
15 8 (2.86%) Cybersecurity
Programming Languages
1 11 (3.93%) SQL
2 6 (2.14%) Java
2 6 (2.14%) PowerShell
3 2 (0.71%) JavaScript
4 1 (0.36%) PHP
4 1 (0.36%) Python
4 1 (0.36%) T-SQL
4 1 (0.36%) VBA
Qualifications
1 37 (13.21%) Security Cleared
2 29 (10.36%) SC Cleared
3 22 (7.86%) A+ Certification
4 20 (7.14%) Microsoft Certification
5 14 (5.00%) DBS Check
6 9 (3.21%) Degree
7 8 (2.86%) MCITP
8 6 (2.14%) DV Cleared
8 6 (2.14%) ITIL Foundation Certificate
8 6 (2.14%) MCSE
9 4 (1.43%) MCP
10 3 (1.07%) ITIL Certification
10 3 (1.07%) MCSA
11 2 (0.71%) CompTIA Security+
11 2 (0.71%) MCDST
11 2 (0.71%) Network+ Certification
11 2 (0.71%) Server+ Certification
12 1 (0.36%) Computer Science Degree
12 1 (0.36%) NVQ Level 3
Quality Assurance & Compliance
1 24 (8.57%) SLA
2 15 (5.36%) GDPR
3 4 (1.43%) ISO/IEC 27001
4 2 (0.71%) Cyber Essentials
4 2 (0.71%) QA
5 1 (0.36%) Accessibility
System Software
1 78 (27.86%) Active Directory
2 9 (3.21%) VMware Infrastructure
3 5 (1.79%) Hyper-V
4 2 (0.71%) Virtual Machines
4 2 (0.71%) Virtual Servers
4 2 (0.71%) vSphere
5 1 (0.36%) Virtual Desktop
Systems Management
1 10 (3.57%) SCCM
2 7 (2.50%) Microsoft Intune
3 2 (0.71%) Opsgenie
4 1 (0.36%) Jamf Pro
4 1 (0.36%) ServiceCenter
Vendors
1 127 (45.36%) Microsoft
2 21 (7.50%) VMware
3 9 (3.21%) Apple
4 6 (2.14%) Citrix
5 5 (1.79%) Cisco
6 4 (1.43%) Google
6 4 (1.43%) HP
7 3 (1.07%) Dell
7 3 (1.07%) Meraki
7 3 (1.07%) Sophos
8 2 (0.71%) AppDynamics
8 2 (0.71%) Draytek
8 2 (0.71%) iManage
8 2 (0.71%) Oracle
8 2 (0.71%) Ruckus Wireless
9 1 (0.36%) Adobe
9 1 (0.36%) Aruba
9 1 (0.36%) Bomgar
9 1 (0.36%) SOTI
9 1 (0.36%) Trend Micro