Period
to 21 January 2019

The median annual salary for an IT Support was £24,000 in advertised job vacancies in the South West during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South West
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 134 131 138
Rank change year-on-year -3 +7 +4
Permanent jobs requiring an IT Support 212 266 254
As % of all permanent IT jobs advertised in the South West 2.17% 2.66% 2.44%
As % of the Job Titles category 2.26% 2.74% 2.52%
Number of salaries quoted 177 212 231
South West median annual salary £24,000 £24,000 £25,000
Median salary % change year-on-year - -4.00% -3.85%
10th Percentile £18,500 £18,000 £17,250
90th Percentile £33,750 £37,500 £36,500
England median annual salary £28,000 £26,500 £27,000
% change year-on-year +5.66% -1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,385 9,718 10,098
% of permanent IT jobs with a recognized job title 96.25% 97.15% 96.81%
Number of salaries quoted 7,505 8,026 8,491
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,000 £24,500 £25,000
90th Percentile £67,500 £62,500 £63,750
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

IT Support
Job Vacancy Trend in the South West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for IT Support in the South West

IT Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South West.

Salary trend for IT Support in the South West

IT Support
Salary Histogram in the South West

The salary distribution of IT jobs citing IT Support in the South West over the 6 months to 21 January 2019.

Salary histogram for IT Support in the South West

IT Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South West region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +4 66 £23,000 -11.54% 11
Gloucestershire +33 44 £23,500 -6.93% 5
Wiltshire -21 28 £25,000 -0.50% 4
Somerset -6 27 £27,500 +12.24% 6
Devon +4 25 £23,500 +4.44% 7
Dorset -25 16 £23,000 +27.78% 7
Cornwall +24 6 £29,500 +40.48% 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 January 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring IT Support in the job title.

1 148 (69.81%) Windows
2 80 (37.74%) Active Directory
3 74 (34.91%) Microsoft
4 61 (28.77%) Microsoft Office
5 59 (27.83%) Windows Server
6 52 (24.53%) ITIL
7 49 (23.11%) Windows 7
7 49 (23.11%) Windows 10
8 48 (22.64%) Office 365
9 35 (16.51%) Windows Server 2012
10 28 (13.21%) Windows 8
10 28 (13.21%) SLA
11 27 (12.74%) TCP/IP
12 25 (11.79%) VMware
13 23 (10.85%) Finance
13 23 (10.85%) SQL
13 23 (10.85%) Linux
13 23 (10.85%) MS Exchange
13 23 (10.85%) Problem-Solving
14 21 (9.91%) Security Cleared
15 20 (9.43%) Windows Server 2008
15 20 (9.43%) Citrix
15 20 (9.43%) Driving Licence
16 19 (8.96%) LAN
17 18 (8.49%) Degree
17 18 (8.49%) DNS
18 16 (7.55%) WAN
18 16 (7.55%) DHCP
18 16 (7.55%) HP
18 16 (7.55%) Firewall

IT Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (10.85%) MS Exchange
2 10 (4.72%) Exchange Server 2013
3 9 (4.25%) Exchange Server 2010
4 4 (1.89%) Skype for Business
5 3 (1.42%) Blackberry Enterprise Server
5 3 (1.42%) SharePoint
6 1 (0.47%) Apache
6 1 (0.47%) Exchange Server 2003
6 1 (0.47%) Exchange Server 2007
6 1 (0.47%) GlassFish
6 1 (0.47%) JBoss
6 1 (0.47%) K2 blackpearl
6 1 (0.47%) Tomcat
Applications
1 61 (28.77%) Microsoft Office
2 7 (3.30%) Microsoft Excel
3 5 (2.36%) Microsoft PowerPoint
4 4 (1.89%) MS Visio
5 2 (0.94%) Adobe Creative Suite
5 2 (0.94%) CATIA
5 2 (0.94%) PTC Creo
Business Applications
1 2 (0.94%) SAP R/3
1 2 (0.94%) Teamcenter
2 1 (0.47%) Remedy ITSM
Cloud Services
1 48 (22.64%) Office 365
2 7 (3.30%) Microsoft Azure
3 5 (2.36%) Amazon AWS
4 3 (1.42%) G Suite
4 3 (1.42%) IBM Cloud
4 3 (1.42%) SoftLayer
5 1 (0.47%) Cloud Computing
Communications & Networking
1 27 (12.74%) TCP/IP
2 19 (8.96%) LAN
3 18 (8.49%) DNS
4 16 (7.55%) DHCP
4 16 (7.55%) Firewall
4 16 (7.55%) WAN
5 13 (6.13%) Wireless
6 12 (5.66%) VoIP
7 10 (4.72%) Internet
8 7 (3.30%) WLAN
9 6 (2.83%) Unified Communications
10 4 (1.89%) HTTP
10 4 (1.89%) Remote Desktop
10 4 (1.89%) Skype
10 4 (1.89%) VPN
11 2 (0.94%) IPsec
11 2 (0.94%) VLAN
11 2 (0.94%) Wi-Fi
12 1 (0.47%) Reverse Proxy
12 1 (0.47%) Wireless Security
Database & Business Intelligence
1 12 (5.66%) SQL Server
2 2 (0.94%) BusinessObjects
2 2 (0.94%) Crystal Reports
2 2 (0.94%) RDBMS
2 2 (0.94%) Relational Database
2 2 (0.94%) SQL Server Reporting Services
3 1 (0.47%) Electronic Patient Records
3 1 (0.47%) Oracle Database
3 1 (0.47%) Oracle Database 11g
3 1 (0.47%) Oracle Database 12c
General
1 23 (10.85%) Finance
2 13 (6.13%) Retail
3 10 (4.72%) Marketing
3 10 (4.72%) Telecoms
4 9 (4.25%) Electronics
4 9 (4.25%) Manufacturing
5 7 (3.30%) Law
6 3 (1.42%) Aerospace
7 2 (0.94%) Legal
8 1 (0.47%) Banking
Libraries, Frameworks & Software Standards
1 2 (0.94%) CSS
1 2 (0.94%) HTML
2 1 (0.47%) LDAP
2 1 (0.47%) SAML
Miscellaneous
1 20 (9.43%) Driving Licence
2 14 (6.60%) Analytical Skills
3 13 (6.13%) Fat Client
3 13 (6.13%) Thin Client
4 10 (4.72%) PDA
5 7 (3.30%) Self-Motivation
6 5 (2.36%) Graphic Design
6 5 (2.36%) Greenfield Project
7 4 (1.89%) Cyberattack
7 4 (1.89%) Linux Command Line
7 4 (1.89%) Management Information System
8 3 (1.42%) CCTV
8 3 (1.42%) Fintech
8 3 (1.42%) Mobile Computing
9 2 (0.94%) Blackberry
9 2 (0.94%) Handset
10 1 (0.47%) Enterprise Software
10 1 (0.47%) iPhone
10 1 (0.47%) NHS
10 1 (0.47%) Social Media
Operating Systems
1 148 (69.81%) Windows
2 59 (27.83%) Windows Server
3 49 (23.11%) Windows 10
3 49 (23.11%) Windows 7
4 35 (16.51%) Windows Server 2012
5 28 (13.21%) Windows 8
6 23 (10.85%) Linux
7 20 (9.43%) Windows Server 2008
8 4 (1.89%) Unix
9 2 (0.94%) Apple iOS
9 2 (0.94%) Windows Phone
9 2 (0.94%) Windows Server 2003
10 1 (0.47%) AIX
10 1 (0.47%) Android
10 1 (0.47%) Mac OS X
10 1 (0.47%) Solaris
Processes & Methodologies
1 52 (24.53%) ITIL
2 23 (10.85%) Problem-Solving
3 16 (7.55%) Business Continuity
4 14 (6.60%) Break/Fix
5 12 (5.66%) ITSM
5 12 (5.66%) Line Management
6 11 (5.19%) Business Intelligence
6 11 (5.19%) CRM
7 10 (4.72%) Programme Management
7 10 (4.72%) Service Management
8 9 (4.25%) Digital Marketing
9 7 (3.30%) ERP
10 6 (2.83%) Compliance Audit
10 6 (2.83%) Patch Management
10 6 (2.83%) Service Delivery
10 6 (2.83%) Virtual Environments
10 6 (2.83%) Web Design
11 5 (2.36%) Agile Software Development
11 5 (2.36%) Information Security
11 5 (2.36%) Migration
Programming Languages
1 23 (10.85%) SQL
2 8 (3.77%) C
3 7 (3.30%) JavaScript
4 3 (1.42%) Java
4 3 (1.42%) T-SQL
5 1 (0.47%) Bash Shell
5 1 (0.47%) Python
Qualifications
1 21 (9.91%) Security Cleared
2 18 (8.49%) Degree
3 13 (6.13%) DV Cleared
4 11 (5.19%) CCNA
4 11 (5.19%) Cisco Certification
4 11 (5.19%) Microsoft Certification
5 10 (4.72%) MCP
6 8 (3.77%) SC Cleared
7 7 (3.30%) MCSA
8 6 (2.83%) ITIL Certification
9 4 (1.89%) MCSE
10 3 (1.42%) NVQ Level 3
11 2 (0.94%) CCNP
12 1 (0.47%) MCITP
Quality Assurance & Compliance
1 28 (13.21%) SLA
2 6 (2.83%) PCI DSS
3 5 (2.36%) GDPR
4 2 (0.94%) ISO/IEC 27001
System Software
1 80 (37.74%) Active Directory
2 16 (7.55%) Hyper-V
3 6 (2.83%) VMware Infrastructure
4 5 (2.36%) XenApp
5 2 (0.94%) Terminal Services
Systems Management
1 5 (2.36%) SCCM
2 3 (1.42%) Microsoft Intune
3 1 (0.47%) AirWatch
3 1 (0.47%) Single Sign-On
Vendors
1 74 (34.91%) Microsoft
2 25 (11.79%) VMware
3 20 (9.43%) Citrix
4 16 (7.55%) HP
5 13 (6.13%) Intel
6 11 (5.19%) SAP
7 10 (4.72%) Cisco
8 7 (3.30%) Apple
9 5 (2.36%) Progress
10 4 (1.89%) Meraki
11 3 (1.42%) AVG
11 3 (1.42%) Dell
11 3 (1.42%) Google
11 3 (1.42%) Mitel
12 2 (0.94%) Adobe
12 2 (0.94%) Autodesk
12 2 (0.94%) Interwoven
12 2 (0.94%) McAfee
12 2 (0.94%) NetApp
12 2 (0.94%) Symantec