Period
to 11 December 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies in the South West during the 6 months to 11 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South West
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 138 133 149
Rank change year-on-year -5 +16 -18
Permanent jobs requiring an IT Support 208 224 231
As % of all permanent IT jobs advertised in the South West 2.20% 2.23% 2.25%
As % of the Job Titles category 2.29% 2.31% 2.31%
Number of salaries quoted 186 183 187
South West median annual salary £27,500 £23,500 £24,000
Median salary % change year-on-year +17.02% -2.08% -4.00%
10th Percentile £21,250 £18,495 £17,900
90th Percentile £42,000 £33,750 £38,000
England median annual salary £27,500 £28,000 £26,500
% change year-on-year -1.79% +5.66% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,094 9,680 10,003
% of permanent IT jobs with a recognized job title 96.20% 96.51% 97.55%
Number of salaries quoted 7,356 7,805 8,286
South West median annual salary £43,000 £42,500 £40,000
Median salary % change year-on-year +1.18% +6.25% -
10th Percentile £25,750 £25,500 £24,625
90th Percentile £65,000 £67,500 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

IT Support
Job Vacancy Trend in the South West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for IT Support in the South West

IT Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South West.

Salary trend for IT Support in the South West

IT Support
Salary Histogram in the South West

The salary distribution of IT jobs citing IT Support in the South West over the 6 months to 11 December 2019.

Salary histogram for IT Support in the South West

IT Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South West region over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +16 59 £26,000 +8.33% 37
Gloucestershire -25 47 £32,500 +47.73% 11
Wiltshire +9 40 £30,000 +39.53% 9
Dorset +4 24 £27,500 +22.22% 9
Devon -7 18 £33,000 +40.43% 18
Somerset -3 15 £30,500 +10.91% 13
Cornwall +13 4 £23,000 -22.03% 7
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 11 December 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring IT Support in the job title.

1 120 (57.69%) Windows
2 96 (46.15%) Active Directory
3 87 (41.83%) Office 365
4 86 (41.35%) Microsoft
5 61 (29.33%) Windows Server
6 58 (27.88%) ITIL
7 47 (22.60%) Windows 10
8 44 (21.15%) VMware
9 42 (20.19%) Finance
10 40 (19.23%) Firewall
10 40 (19.23%) Problem-Solving
11 39 (18.75%) Microsoft Office
12 37 (17.79%) DNS
13 36 (17.31%) Linux
14 34 (16.35%) DHCP
14 34 (16.35%) Azure
15 32 (15.38%) SQL
16 29 (13.94%) Hyper-V
17 27 (12.98%) VMware Infrastructure
17 27 (12.98%) Windows Server 2012
18 25 (12.02%) Driving Licence
19 24 (11.54%) VPN
20 23 (11.06%) TCP/IP
20 23 (11.06%) Windows 7
21 22 (10.58%) MS Exchange
21 22 (10.58%) Windows Server 2008
21 22 (10.58%) Security Cleared
22 21 (10.10%) Cisco
23 19 (9.13%) SLA
24 18 (8.65%) WAN

IT Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.58%) MS Exchange
2 17 (8.17%) SharePoint
3 4 (1.92%) Confluence
4 3 (1.44%) CMS
5 2 (0.96%) SAS
6 1 (0.48%) Exchange Server 2010
6 1 (0.48%) IIS
6 1 (0.48%) Skype for Business
Applications
1 39 (18.75%) Microsoft Office
2 5 (2.40%) Microsoft Excel
3 3 (1.44%) Microsoft PowerPoint
4 2 (0.96%) Adobe Creative Suite
4 2 (0.96%) MS Visio
Business Applications
1 3 (1.44%) Dynamics CRM
2 2 (0.96%) Exchequer
2 2 (0.96%) Unit4 Business World
3 1 (0.48%) iTrent
3 1 (0.48%) NetSuite
Cloud Services
1 87 (41.83%) Office 365
2 34 (16.35%) Azure
3 6 (2.88%) AWS
3 6 (2.88%) IaaS
4 5 (2.40%) Azure Active Directory
5 4 (1.92%) Dynamics 365
6 3 (1.44%) SaaS
7 2 (0.96%) Cloud Computing
8 1 (0.48%) G Suite
8 1 (0.48%) Slack
Communications & Networking
1 40 (19.23%) Firewall
2 37 (17.79%) DNS
3 34 (16.35%) DHCP
4 24 (11.54%) VPN
5 23 (11.06%) TCP/IP
6 18 (8.65%) LAN
6 18 (8.65%) WAN
7 14 (6.73%) VLAN
8 13 (6.25%) IPsec
8 13 (6.25%) Remote Desktop
9 12 (5.77%) Wi-Fi
9 12 (5.77%) Wireless
10 11 (5.29%) IPv4
10 11 (5.29%) Network Security
11 10 (4.81%) SAN
12 9 (4.33%) Unified Communications
13 4 (1.92%) PABX
14 3 (1.44%) Internet
14 3 (1.44%) Intrusion Detection
15 2 (0.96%) VoIP
Database & Business Intelligence
1 9 (4.33%) SQL Server
2 3 (1.44%) MS Access
3 2 (0.96%) MySQL
4 1 (0.48%) PostgreSQL
4 1 (0.48%) SQL Server 2008
4 1 (0.48%) SQL Server 2016
Development Applications
1 7 (3.37%) Bitbucket
1 7 (3.37%) JIRA
2 3 (1.44%) Git (software)
2 3 (1.44%) Visual Studio
3 2 (0.96%) GitLab
3 2 (0.96%) Jenkins
3 2 (0.96%) Vagrant
4 1 (0.48%) Subversion
General
1 42 (20.19%) Finance
2 8 (3.85%) Retail
2 8 (3.85%) Telecoms
3 4 (1.92%) Back Office
3 4 (1.92%) Public Sector
4 3 (1.44%) Advertising
5 2 (0.96%) Aerospace
5 2 (0.96%) Financial Institution
5 2 (0.96%) Marketing
6 1 (0.48%) Electronics
6 1 (0.48%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 3 (1.44%) ASP.NET
1 3 (1.44%) CSS
1 3 (1.44%) HTML
1 3 (1.44%) HTML5
1 3 (1.44%) jQuery
2 2 (0.96%) Elastic Stack
Miscellaneous
1 25 (12.02%) Driving Licence
2 15 (7.21%) Self-Motivation
3 6 (2.88%) Analytical Skills
3 6 (2.88%) Cyberattack
4 3 (1.44%) Data Centre
4 3 (1.44%) Digital Signage
4 3 (1.44%) Public Cloud
5 2 (0.96%) Fat Client
5 2 (0.96%) iPad
5 2 (0.96%) iPhone
5 2 (0.96%) Linux Command Line
5 2 (0.96%) Management Information System
5 2 (0.96%) Thin Client
6 1 (0.48%) Enterprise Storage
6 1 (0.48%) IVR
6 1 (0.48%) Smartphone
6 1 (0.48%) User Experience
Operating Systems
1 120 (57.69%) Windows
2 61 (29.33%) Windows Server
3 47 (22.60%) Windows 10
4 36 (17.31%) Linux
5 27 (12.98%) Windows Server 2012
6 23 (11.06%) Windows 7
7 22 (10.58%) Windows Server 2008
8 15 (7.21%) Unix
9 10 (4.81%) Windows 8
10 6 (2.88%) Mac OS
11 5 (2.40%) Android
12 3 (1.44%) Mac OS X
12 3 (1.44%) Windows 2000
13 2 (0.96%) CentOS
14 1 (0.48%) Apple iOS
14 1 (0.48%) Red Hat Enterprise Linux
Processes & Methodologies
1 58 (27.88%) ITIL
2 40 (19.23%) Problem-Solving
3 16 (7.69%) Mentoring
4 11 (5.29%) Change Management
4 11 (5.29%) Information Security
4 11 (5.29%) Migration
4 11 (5.29%) Penetration Testing
4 11 (5.29%) Vulnerability Scanning
5 10 (4.81%) Problem Management
6 9 (4.33%) Mathematics
7 8 (3.85%) Agile Software Development
7 8 (3.85%) Disaster Recovery
7 8 (3.85%) Incident Management
7 8 (3.85%) Service Delivery
8 7 (3.37%) CRM
8 7 (3.37%) Cybersecurity
8 7 (3.37%) Infrastructure Engineering
9 6 (2.88%) DevOps
9 6 (2.88%) Project Delivery
9 6 (2.88%) Stakeholder Management
Programming Languages
1 32 (15.38%) SQL
2 14 (6.73%) PowerShell
3 6 (2.88%) C
4 5 (2.40%) Python
5 3 (1.44%) C#
5 3 (1.44%) JavaScript
5 3 (1.44%) VB
6 2 (0.96%) Bash Shell
6 2 (0.96%) C++
6 2 (0.96%) Shell Script
Qualifications
1 22 (10.58%) Security Cleared
2 17 (8.17%) Degree
3 16 (7.69%) DV Cleared
4 11 (5.29%) Microsoft Certification
5 9 (4.33%) MCSE
6 8 (3.85%) DBS Check
7 7 (3.37%) BPSS Clearance
8 6 (2.88%) CCNA
8 6 (2.88%) Cisco Certification
9 5 (2.40%) ITIL Certification
10 4 (1.92%) MCP
10 4 (1.92%) MCSA
11 3 (1.44%) Master's Degree
11 3 (1.44%) SC Cleared
12 1 (0.48%) ACCA
12 1 (0.48%) HND
12 1 (0.48%) ITIL Foundation Certificate
12 1 (0.48%) MCITP
12 1 (0.48%) Numerate Degree
Quality Assurance & Compliance
1 19 (9.13%) SLA
2 8 (3.85%) Cyber Essentials
3 4 (1.92%) ISO/IEC 20000
4 2 (0.96%) ISO/IEC 27001
5 1 (0.48%) ISO 22301
5 1 (0.48%) ISO 9001
System Software
1 96 (46.15%) Active Directory
2 29 (13.94%) Hyper-V
3 27 (12.98%) VMware Infrastructure
4 5 (2.40%) VMware ESXi
4 5 (2.40%) vSphere
5 3 (1.44%) VMware Workstation
6 2 (0.96%) DFS Replication
6 2 (0.96%) VirtualBox
6 2 (0.96%) VMware NSX
6 2 (0.96%) XenApp
7 1 (0.48%) Virtual Machines
Systems Management
1 9 (4.33%) SCCM
2 7 (3.37%) WSUS
3 5 (2.40%) Ansible
4 2 (0.96%) FortiGate
4 2 (0.96%) Kubernetes
4 2 (0.96%) Microsoft Clustering
4 2 (0.96%) Microsoft Intune
4 2 (0.96%) SCOM
4 2 (0.96%) Terraform
5 1 (0.48%) Jamf Pro
5 1 (0.48%) McAfee ePO
Vendors
1 86 (41.35%) Microsoft
2 44 (21.15%) VMware
3 21 (10.10%) Cisco
4 15 (7.21%) Apple
5 13 (6.25%) Dell
5 13 (6.25%) HP
6 10 (4.81%) EMC
6 10 (4.81%) Sage
7 9 (4.33%) Citrix
8 5 (2.40%) Meraki
9 4 (1.92%) Adobe
9 4 (1.92%) Atlassian
9 4 (1.92%) Nortel
9 4 (1.92%) Panasonic
9 4 (1.92%) Siemens
9 4 (1.92%) SolarWinds
10 3 (1.44%) Centrify
10 3 (1.44%) DataCore
10 3 (1.44%) Red Box
11 2 (0.96%) Ubiquiti