Period
to 17 August 2018

The median contractor rate for a Desktop Support Engineer was £175 per day in advertised job vacancies during the 6 months to 17 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 461 546 540
Rank change year-on-year +85 -6 -46
Contract jobs requiring a Desktop Support Engineer 519 325 386
As % of all contract IT jobs advertised in the UK 0.50% 0.34% 0.35%
As % of the Job Titles category 0.53% 0.36% 0.37%
Number of daily rates quoted 239 156 157
UK median daily rate £175 £151 £145
Median daily rate % change year-on-year +16.28% +3.79% -3.33%
10th Percentile £119 £105 £98
90th Percentile £251 £256 £229
UK excluding London median daily rate £163 £150 £143
% change year-on-year +8.67% +5.26% -5.00%
Number of hourly rates quoted 189 106 102
UK median hourly rate £15.86 £15.13 £14.00
Median hourly rate % change year-on-year +4.86% +8.04% -5.08%
10th Percentile £11.17 £12.50 £10.63
90th Percentile £20.03 £19.23 £20.00
UK excluding London median hourly rate £15.00 £14.50 £13.50
% change year-on-year +3.45% +7.41% -6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,761 90,923 103,351
% of contract IT jobs with a recognized job title 94.86% 94.98% 94.99%
Number of daily rates quoted 64,013 59,062 67,380
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 3,131 2,801 3,129
UK median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +6.29%
10th Percentile £11.03 £10.75 £10.37
90th Percentile £48.00 £49.00 £46.69
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +9.73%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 17 August 2018.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 17 August 2018.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +74 463 £175 +16.67% 34
UK excluding London +52 322 £163 +8.67% 20
London +59 185 £180 +2.86% 16
South East +36 103 £150 - 3
South West +3 52 £163 +16.43% 4
East of England -10 48 £175 +47.06% 4
North of England +3 44 £225 +30.81% 5
Midlands -2 32 £145 +8.41% 2
Scotland -29 28 £140 -6.98% 1
Yorkshire +7 26 £225 - 2
North West -4 18 £201 +34.17% 3
East Midlands -3 17 £158 +43.18%
West Midlands -16 15 £140 -24.32% 2
Wales -9 10 £138 -25.68% 1
Northern Ireland - 3 £120 -
Channel Islands - 2 £135 -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 August 2018, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 396 (76.30%) Windows
2 219 (42.20%) Windows 10
3 208 (40.08%) Active Directory
4 179 (34.49%) Microsoft
5 149 (28.71%) Windows 7
6 130 (25.05%) Office 365
7 106 (20.42%) Microsoft Office
8 98 (18.88%) Apple
9 83 (15.99%) Migration
10 78 (15.03%) Security Cleared
11 74 (14.26%) ITIL
12 71 (13.68%) SCCM
13 62 (11.95%) Windows Server
14 61 (11.75%) Finance
15 60 (11.56%) SC Cleared
16 55 (10.60%) Time Management
17 53 (10.21%) Windows XP
18 47 (9.06%) SLA
19 44 (8.48%) Windows 8
20 42 (8.09%) DNS
21 40 (7.71%) LAN
21 40 (7.71%) Apple iOS
22 39 (7.51%) Microsoft Certification
23 37 (7.13%) Android
23 37 (7.13%) HP
23 37 (7.13%) MS Exchange
24 35 (6.74%) WAN
25 34 (6.55%) Cisco
25 34 (6.55%) VMware
25 34 (6.55%) Break/Fix

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.13%) MS Exchange
2 9 (1.73%) Blackberry Enterprise Server
2 9 (1.73%) SharePoint
3 8 (1.54%) IBM Notes
4 5 (0.96%) Exchange Server 2010
5 4 (0.77%) Skype for Business
6 3 (0.58%) Apache
7 2 (0.39%) Exchange Server 2013
8 1 (0.19%) Exchange Server 2007
Applications
1 106 (20.42%) Microsoft Office
2 23 (4.43%) Microsoft Excel
3 10 (1.93%) MS Visio
4 7 (1.35%) Microsoft PowerPoint
5 3 (0.58%) Mozilla Thunderbird
6 1 (0.19%) Microsoft Project
6 1 (0.19%) Spreadsheet
Business Applications
1 2 (0.39%) SAP GTS
2 1 (0.19%) Eikon
Cloud Services
1 130 (25.05%) Office 365
2 15 (2.89%) OneDrive
3 7 (1.35%) Microsoft Azure
4 4 (0.77%) G Suite
5 3 (0.58%) Amazon AWS
6 2 (0.39%) SaaS
7 1 (0.19%) Azure Active Directory
7 1 (0.19%) Mimecast
Communications & Networking
1 42 (8.09%) DNS
2 40 (7.71%) LAN
3 35 (6.74%) WAN
4 25 (4.82%) TCP/IP
4 25 (4.82%) VPN
5 21 (4.05%) DHCP
6 18 (3.47%) Firewall
7 16 (3.08%) Wireless
8 14 (2.70%) Internet
8 14 (2.70%) VoIP
9 10 (1.93%) Remote Desktop
10 8 (1.54%) Cisco IOS
10 8 (1.54%) Skype
11 7 (1.35%) VLAN
11 7 (1.35%) WLAN
12 6 (1.16%) SMS
12 6 (1.16%) Wi-Fi
13 5 (0.96%) Broadband
13 5 (0.96%) IP Telephony
13 5 (0.96%) SMTP
Database & Business Intelligence
1 6 (1.16%) SQL Server
2 3 (0.58%) Amazon RDS
3 1 (0.19%) Blockchain
Development Applications
1 4 (0.77%) WinDbg
2 3 (0.58%) Git (software)
2 3 (0.58%) JIRA
2 3 (0.58%) Subversion
3 2 (0.39%) Team Foundation Server
4 1 (0.19%) Oracle Forms
General
1 61 (11.75%) Finance
2 20 (3.85%) Telecoms
3 17 (3.28%) Manufacturing
4 16 (3.08%) Banking
5 13 (2.50%) Marketing
6 12 (2.31%) Electronics
7 7 (1.35%) Retail
8 6 (1.16%) Advertising
9 4 (0.77%) Financial Institution
9 4 (0.77%) Publishing
10 3 (0.58%) Back Office
10 3 (0.58%) Games
11 2 (0.39%) French Language
11 2 (0.39%) Front Office
11 2 (0.39%) Investment Banking
12 1 (0.19%) Billing
12 1 (0.19%) Law
12 1 (0.19%) Legal
12 1 (0.19%) Military
12 1 (0.19%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.58%) Web Services
1 3 (0.58%) XMPP
2 1 (0.19%) COM
2 1 (0.19%) Middleware
2 1 (0.19%) Software Packaging
Miscellaneous
1 21 (4.05%) Video Conferencing
2 20 (3.85%) Blackberry
3 18 (3.47%) Smartphone
4 17 (3.28%) Analytical Skills
5 13 (2.50%) iPhone
5 13 (2.50%) NHS
6 8 (1.54%) Data Centre
6 8 (1.54%) iPad
7 6 (1.16%) Self-Motivation
8 4 (0.77%) AS400
8 4 (0.77%) iSeries
8 4 (0.77%) Management Information System
8 4 (0.77%) Replication
9 3 (0.58%) Chip and PIN
9 3 (0.58%) Computer Science
9 3 (0.58%) Fat Client
9 3 (0.58%) Thin Client
10 2 (0.39%) CMDB
10 2 (0.39%) FMCG
10 2 (0.39%) Life Science
Operating Systems
1 396 (76.30%) Windows
2 219 (42.20%) Windows 10
3 149 (28.71%) Windows 7
4 62 (11.95%) Windows Server
5 53 (10.21%) Windows XP
6 44 (8.48%) Windows 8
7 40 (7.71%) Apple iOS
8 37 (7.13%) Android
9 27 (5.20%) Mac OS X
9 27 (5.20%) Windows Server 2008
10 26 (5.01%) Mac OS
11 18 (3.47%) Windows Server 2012
12 11 (2.12%) Linux
13 6 (1.16%) Mac OS X Server
14 4 (0.77%) Unix
14 4 (0.77%) Windows Server 2003
15 3 (0.58%) CentOS
15 3 (0.58%) Windows 2000
15 3 (0.58%) Windows Mobile
15 3 (0.58%) Windows Vista
Processes & Methodologies
1 83 (15.99%) Migration
2 74 (14.26%) ITIL
3 55 (10.60%) Time Management
4 34 (6.55%) Break/Fix
5 31 (5.97%) Service Management
6 24 (4.62%) Problem-Solving
7 17 (3.28%) Asset Management
8 13 (2.50%) Digital Marketing
9 12 (2.31%) Business Intelligence
9 12 (2.31%) Information Security
9 12 (2.31%) Programme Management
9 12 (2.31%) Software Deployment
10 11 (2.12%) Patch Management
10 11 (2.12%) Root Cause Analysis
11 10 (1.93%) Incident Management
11 10 (1.93%) Problem Management
12 9 (1.73%) Document Management
12 9 (1.73%) Mobile Device Management
13 8 (1.54%) Server Management
13 8 (1.54%) Ticket Management
Programming Languages
1 20 (3.85%) PowerShell
2 14 (2.70%) SQL
3 9 (1.73%) C
4 3 (0.58%) Bash Shell
4 3 (0.58%) VBScript
5 2 (0.39%) VB
6 1 (0.19%) VBA
Qualifications
1 78 (15.03%) Security Cleared
2 60 (11.56%) SC Cleared
3 39 (7.51%) Microsoft Certification
4 16 (3.08%) MCP
5 12 (2.31%) MCSE
6 11 (2.12%) MCITP
7 8 (1.54%) DBS Check
7 8 (1.54%) Degree
8 5 (0.96%) Cisco Certification
8 5 (0.96%) MCTS
9 4 (0.77%) A+ Certification
9 4 (0.77%) ACSP
9 4 (0.77%) ACTC
9 4 (0.77%) MCDST
9 4 (0.77%) MCSA
10 3 (0.58%) CCNA
10 3 (0.58%) ITIL Certification
11 2 (0.39%) ITIL Foundation Certificate
11 2 (0.39%) Server+ Certification
12 1 (0.19%) BPSS Clearance
Quality Assurance & Compliance
1 47 (9.06%) SLA
2 5 (0.96%) GDPR
3 3 (0.58%) ISO/IEC 27001
4 2 (0.39%) GxP
4 2 (0.39%) PMO
System Software
1 208 (40.08%) Active Directory
2 22 (4.24%) VMware Infrastructure
3 12 (2.31%) Microsoft App-V
3 12 (2.31%) Virtual Desktop
4 9 (1.73%) Hyper-V
5 6 (1.16%) BitLocker
6 4 (0.77%) Terminal Services
7 3 (0.58%) Samba
7 3 (0.58%) XenDesktop
8 2 (0.39%) XenApp
9 1 (0.19%) Citrix Presentation Server
9 1 (0.19%) IAG
9 1 (0.19%) VirtualBox
9 1 (0.19%) VMware Server
9 1 (0.19%) VMware Workstation
9 1 (0.19%) XenServer
Systems Management
1 71 (13.68%) SCCM
2 10 (1.93%) Systems Management Server (SMS)
3 7 (1.35%) NetBackup
4 4 (0.77%) Microsoft Intune
4 4 (0.77%) Perfmon
4 4 (0.77%) WSUS
5 3 (0.58%) Cisco CUCM
6 2 (0.39%) AirWatch
6 2 (0.39%) McAfee ePO
6 2 (0.39%) ZENworks
7 1 (0.19%) Backup Exec
7 1 (0.19%) BMC PATROL
7 1 (0.19%) Jamf Pro
7 1 (0.19%) Norton AntiVirus
7 1 (0.19%) OpenView Configuration Management
7 1 (0.19%) SCOM
Vendors
1 179 (34.49%) Microsoft
2 98 (18.88%) Apple
3 37 (7.13%) HP
4 34 (6.55%) Cisco
4 34 (6.55%) VMware
5 33 (6.36%) Citrix
6 20 (3.85%) SAP
7 15 (2.89%) ServiceNow
8 13 (2.50%) Ivanti
9 10 (1.93%) Bloomberg
10 9 (1.73%) Remedy
11 7 (1.35%) Dell
12 6 (1.16%) IBM
12 6 (1.16%) Reuters
13 5 (0.96%) Altiris
13 5 (0.96%) Lotus
13 5 (0.96%) Veeam
14 4 (0.77%) Google
14 4 (0.77%) Polycom
14 4 (0.77%) Wyse