Period
to 23 October 2017

The median contractor rate for a Desktop Support Engineer was £159 per day in advertised job vacancies during the 6 months to 23 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 526 519 478
Rank change year-on-year -7 -41 -31
Contract jobs requiring a Desktop Support Engineer 383 394 477
As % of all contract IT jobs advertised in the UK 0.38% 0.37% 0.42%
As % of the Job Titles category 0.40% 0.39% 0.44%
Number of daily rates quoted 184 167 195
UK median daily rate £159 £150 £150
Median daily rate % change year-on-year +5.83% - -6.25%
10th Percentile £108 £103 £104
90th Percentile £249 £251 £238
UK excluding London median daily rate £160 £145 £155
% change year-on-year +10.34% -6.45% +3.33%
Number of hourly rates quoted 110 103 171
UK median hourly rate £15.38 £15.00 £14.75
Median hourly rate % change year-on-year +2.50% +1.69% -6.47%
10th Percentile £13.00 £11.55 £11.17
90th Percentile £20.78 £20.00 £20.25
UK excluding London median hourly rate £14.50 £14.50 £14.75
% change year-on-year - -1.69% -3.36%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94988 99866 108209
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 62434 65085 68726
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2825 3256 4131
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 23 October 2017.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 352 £160 +6.67% 19
UK excluding London +16 240 £160 +10.34% 12
London +10 135 £153 -12.86% 7
South East -14 62 £166 +14.66% 6
South West +1 41 £165 +17.86% 2
North of England +58 40 £180 - 1
East of England -25 39 £119 -4.80% 2
Midlands +44 36 £166 +22.67% 1
North West +30 26 £180 -8.86% 1
East Midlands +7 19 £180 +44.00%
West Midlands +39 17 £155 +7.10% 1
Scotland +5 15 £151 -4.44%
Yorkshire +22 10 £180 -
Wales +2 8 £180 +100.00%
North East +64 4 £169 -3.71%

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2017, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support Engineer in the job title.

1 314 (81.98%) Windows
2 175 (45.69%) Active Directory
3 164 (42.82%) Windows 7
4 130 (33.94%) Windows 10
5 127 (33.16%) Microsoft
6 94 (24.54%) Microsoft Office
7 75 (19.58%) ITIL
8 72 (18.80%) SCCM
9 66 (17.23%) Apple
10 65 (16.97%) Office 365
11 49 (12.79%) Citrix
12 44 (11.49%) Finance
13 42 (10.97%) Windows XP
13 42 (10.97%) Windows 8
14 40 (10.44%) LAN
14 40 (10.44%) Migration
15 39 (10.18%) Security Cleared
15 39 (10.18%) Android
15 39 (10.18%) SLA
15 39 (10.18%) Windows Server
16 37 (9.66%) Blackberry
17 36 (9.40%) TCP/IP
18 35 (9.14%) Time Management
19 34 (8.88%) VMware
20 32 (8.36%) DNS
20 32 (8.36%) Microsoft Certification
21 31 (8.09%) WAN
21 31 (8.09%) SC Cleared
22 30 (7.83%) MS Exchange
23 28 (7.31%) Apple iOS

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (7.83%) MS Exchange
2 14 (3.66%) Blackberry Enterprise Server
3 13 (3.39%) SharePoint
4 9 (2.35%) Exchange Server 2007
5 8 (2.09%) Exchange Server 2010
5 8 (2.09%) IBM Notes
6 5 (1.31%) Skype for Business
7 4 (1.04%) Exchange Server 2013
8 3 (0.78%) IIS
9 1 (0.26%) Exchange Server 2003
9 1 (0.26%) GroupWise
9 1 (0.26%) SharePoint 2010
9 1 (0.26%) SharePoint 2013
9 1 (0.26%) SharePoint Server
Applications
1 94 (24.54%) Microsoft Office
2 7 (1.83%) Adobe Creative Suite
3 5 (1.31%) AutoCAD
4 3 (0.78%) Microsoft Excel
4 3 (0.78%) Microsoft PowerPoint
5 2 (0.52%) MS Visio
Business Applications
1 9 (2.35%) Eikon
2 1 (0.26%) assyst
2 1 (0.26%) Remedy ITSM
Cloud Services
1 65 (16.97%) Office 365
2 4 (1.04%) OneDrive
3 2 (0.52%) G Suite
4 1 (0.26%) Mimecast
4 1 (0.26%) Yammer
Communications & Networking
1 40 (10.44%) LAN
2 36 (9.40%) TCP/IP
3 32 (8.36%) DNS
4 31 (8.09%) WAN
5 25 (6.53%) VPN
6 20 (5.22%) DHCP
7 16 (4.18%) Internet
8 15 (3.92%) Wireless
9 9 (2.35%) Skype
10 8 (2.09%) WLAN
11 6 (1.57%) Broadband
11 6 (1.57%) VoIP
12 4 (1.04%) Cisco IOS
12 4 (1.04%) Firewall
12 4 (1.04%) SMS
12 4 (1.04%) SMTP
12 4 (1.04%) Wi-Fi
13 3 (0.78%) 3G
13 3 (0.78%) Ethernet
13 3 (0.78%) IP Telephony
Database & Business Intelligence
1 5 (1.31%) SQL Server
2 2 (0.52%) Blockchain
Development Applications
1 1 (0.26%) MSI
1 1 (0.26%) Visual Studio
General
1 44 (11.49%) Finance
2 17 (4.44%) Banking
3 8 (2.09%) Telecoms
4 7 (1.83%) Legal
5 5 (1.31%) Law
5 5 (1.31%) Manufacturing
6 4 (1.04%) Advertising
6 4 (1.04%) Financial Institution
6 4 (1.04%) Publishing
7 3 (0.78%) Electronics
7 3 (0.78%) Investment Banking
8 2 (0.52%) Front Office
8 2 (0.52%) Local Government
8 2 (0.52%) Marketing
9 1 (0.26%) Back Office
9 1 (0.26%) French Language
9 1 (0.26%) Multimedia
9 1 (0.26%) Pharmaceutical
9 1 (0.26%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.26%) Flash
Miscellaneous
1 37 (9.66%) Blackberry
2 25 (6.53%) Analytical Skills
3 24 (6.27%) iPhone
4 21 (5.48%) Video Conferencing
5 20 (5.22%) Smartphone
6 12 (3.13%) Driving Licence
6 12 (3.13%) iPad
7 6 (1.57%) Client/Server
8 4 (1.04%) NHS
8 4 (1.04%) PDA
9 3 (0.78%) Computer Science
10 2 (0.52%) Data Centre
10 2 (0.52%) Digital Media
10 2 (0.52%) Fintech
10 2 (0.52%) Smartcard
11 1 (0.26%) Handset
11 1 (0.26%) Mainframe
11 1 (0.26%) Management Information System
11 1 (0.26%) Thin Client
11 1 (0.26%) User Experience
Operating Systems
1 314 (81.98%) Windows
2 164 (42.82%) Windows 7
3 130 (33.94%) Windows 10
4 42 (10.97%) Windows 8
4 42 (10.97%) Windows XP
5 39 (10.18%) Android
5 39 (10.18%) Windows Server
6 28 (7.31%) Apple iOS
7 26 (6.79%) Windows Server 2012
8 21 (5.48%) Windows Server 2008
9 20 (5.22%) Mac OS
10 9 (2.35%) Mac OS X
11 8 (2.09%) Linux
11 8 (2.09%) Windows Server 2003
12 7 (1.83%) Windows Vista
13 4 (1.04%) Unix
14 3 (0.78%) Ubuntu
14 3 (0.78%) Windows Mobile
15 1 (0.26%) Windows 2000
15 1 (0.26%) Windows 2000 Server
Processes & Methodologies
1 75 (19.58%) ITIL
2 40 (10.44%) Migration
3 35 (9.14%) Time Management
4 17 (4.44%) Mobile Device Management
5 16 (4.18%) Break/Fix
6 14 (3.66%) Asset Management
7 13 (3.39%) Information Security
7 13 (3.39%) Service Delivery
7 13 (3.39%) Service Management
8 11 (2.87%) Incident Management
8 11 (2.87%) Root Cause Analysis
9 9 (2.35%) Data Migration
10 7 (1.83%) Quality Management
10 7 (1.83%) Software Deployment
11 6 (1.57%) ITSM
11 6 (1.57%) Problem Management
12 4 (1.04%) Coaching
12 4 (1.04%) Knowledge Management
12 4 (1.04%) Line Management
12 4 (1.04%) Software Distribution
Programming Languages
1 6 (1.57%) SQL
2 5 (1.31%) C
3 2 (0.52%) Java
4 1 (0.26%) Korn
4 1 (0.26%) Perl
4 1 (0.26%) PowerShell
4 1 (0.26%) VB
4 1 (0.26%) VBScript
Qualifications
1 39 (10.18%) Security Cleared
2 32 (8.36%) Microsoft Certification
3 31 (8.09%) SC Cleared
4 22 (5.74%) MCSE
5 11 (2.87%) Degree
5 11 (2.87%) MCP
6 7 (1.83%) DBS Check
6 7 (1.83%) MCSA
7 6 (1.57%) A+ Certification
8 5 (1.31%) MCDST
8 5 (1.31%) MCITP
9 4 (1.04%) ITIL Certification
10 3 (0.78%) DV Cleared
11 2 (0.52%) Computer Science Degree
11 2 (0.52%) DCSE
12 1 (0.26%) ACMT
12 1 (0.26%) BC Cleared
12 1 (0.26%) CTC Cleared
12 1 (0.26%) MCTS
12 1 (0.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 39 (10.18%) SLA
2 8 (2.09%) ISO/IEC 27001
3 7 (1.83%) ISO 9001
4 1 (0.26%) PMO
System Software
1 175 (45.69%) Active Directory
2 20 (5.22%) VMware Infrastructure
3 12 (3.13%) Microsoft App-V
4 11 (2.87%) Virtual Desktop
5 8 (2.09%) Hyper-V
6 5 (1.31%) Virtual Machines
7 3 (0.78%) XenApp
7 3 (0.78%) XenDesktop
8 2 (0.52%) vSphere
9 1 (0.26%) Firmware
9 1 (0.26%) Microsoft Virtual Server
9 1 (0.26%) Terminal Services
9 1 (0.26%) Virtual Servers
9 1 (0.26%) VMware ESXi
9 1 (0.26%) VMware Workstation
9 1 (0.26%) XenServer
Systems Management
1 72 (18.80%) SCCM
2 5 (1.31%) AirWatch
3 4 (1.04%) WSUS
4 3 (0.78%) Microsoft Data Protection Manager
5 2 (0.52%) Backup Exec
5 2 (0.52%) DameWare
5 2 (0.52%) Norton AntiVirus
5 2 (0.52%) SCOM
5 2 (0.52%) Systems Management Server (SMS)
6 1 (0.26%) SafeCom
6 1 (0.26%) Symantec Enterprise Vault
Vendors
1 127 (33.16%) Microsoft
2 66 (17.23%) Apple
3 49 (12.79%) Citrix
4 34 (8.88%) VMware
5 24 (6.27%) HP
6 18 (4.70%) Cisco
7 17 (4.44%) Bloomberg
8 16 (4.18%) Dell
9 11 (2.87%) FactSet
10 8 (2.09%) Adobe
10 8 (2.09%) Lotus
10 8 (2.09%) Reuters
10 8 (2.09%) Symantec
11 6 (1.57%) Remedy
11 6 (1.57%) ServiceNow
12 5 (1.31%) Oracle
13 4 (1.04%) Avaya
13 4 (1.04%) Google
13 4 (1.04%) Veeam
13 4 (1.04%) Wyse