Period
to 21 July 2019

The median contractor rate for a Desktop Support Engineer was £165 per day in advertised job vacancies during the 6 months to 21 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
21 Jul 2019
Same period 2018 Same period 2017
Rank 439 471 558
Rank change year-on-year +32 +87 +7
Contract jobs requiring a Desktop Support Engineer 467 499 312
As % of all contract IT jobs advertised in the UK 0.51% 0.48% 0.33%
As % of the Job Titles category 0.53% 0.50% 0.34%
Number of daily rates quoted 262 224 139
UK median daily rate £165 £170 £150
Median daily rate % change year-on-year -2.94% +13.33% +7.14%
10th Percentile £115 £117 £110
90th Percentile £250 £250 £238
UK excluding London median daily rate £149 £158 £150
% change year-on-year -5.56% +5.00% +7.14%
Number of hourly rates quoted 116 188 112
UK median hourly rate £16.61 £14.80 £15.86
Median hourly rate % change year-on-year +12.21% -6.68% +13.29%
10th Percentile £13.00 £11.17 £12.53
90th Percentile £20.88 £19.69 £19.98
UK excluding London median hourly rate £15.50 £13.00 £15.38
% change year-on-year +19.23% -15.45% +14.10%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 87,312 98,813 91,109
% of contract IT jobs with a recognized job title 94.50% 94.85% 94.95%
Number of daily rates quoted 57,387 64,739 59,064
UK median daily rate £469 £450 £428
Median daily rate % change year-on-year +4.11% +5.14% +0.71%
10th Percentile £263 £269 £263
90th Percentile £650 £638 £619
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +3.23%
Number of hourly rates quoted 2,911 3,198 2,927
UK median hourly rate £20.00 £18.50 £18.50
Median hourly rate % change year-on-year +8.11% - -2.63%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.25 £48.75 £50.00
UK excluding London median hourly rate £18.50 £17.50 £17.50
% change year-on-year +5.71% - -7.89%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 July 2019.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 July 2019.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 21 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 392 £165 -2.94% 62
UK excluding London 0 285 £149 -5.56% 42
London +35 163 £180 +4.35% 21
South East +1 77 £165 +10.00% 14
South West -22 50 £145 -3.33% 11
North of England +16 44 £150 -33.33% 8
Scotland +40 37 £135 -20.00%
East of England +3 34 £125 -28.57% 4
North West +22 25 £143 -12.98% 3
Midlands +16 23 £143 - 4
Wales +10 16 £178 +42.00% 1
Yorkshire +19 15 £155 -31.11% 5
West Midlands +14 12 £150 +7.14% 3
East Midlands +22 11 £138 -19.12% 1
North East +24 4 £168 -
Northern Ireland +10 4 - -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 July 2019, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 348 (74.52%) Windows
2 235 (50.32%) Windows 10
3 220 (47.11%) Active Directory
4 199 (42.61%) Windows 7
5 155 (33.19%) Office 365
6 147 (31.48%) Microsoft
7 127 (27.19%) Microsoft Office
8 114 (24.41%) SCCM
9 86 (18.42%) ITIL
10 61 (13.06%) Finance
11 49 (10.49%) Apple
12 47 (10.06%) Migration
12 47 (10.06%) Windows Server
13 45 (9.64%) Android
14 42 (8.99%) Windows 8
15 41 (8.78%) iPhone
16 39 (8.35%) Citrix
17 37 (7.92%) SLA
17 37 (7.92%) Analytical Skills
18 36 (7.71%) Problem-Solving
19 35 (7.49%) TCP/IP
19 35 (7.49%) VMware
20 34 (7.28%) MS Exchange
21 31 (6.64%) Cisco
22 30 (6.42%) Skype
23 29 (6.21%) Manufacturing
24 28 (6.00%) Wireless
24 28 (6.00%) Break/Fix
25 27 (5.78%) Service Management
26 26 (5.57%) Mac OS X

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (7.28%) MS Exchange
2 20 (4.28%) Skype for Business
3 11 (2.36%) SharePoint
4 9 (1.93%) Blackberry Enterprise Server
4 9 (1.93%) IBM Notes
5 6 (1.28%) Exchange Server 2010
6 5 (1.07%) Exchange Server 2003
7 3 (0.64%) Confluence
7 3 (0.64%) IIS
8 1 (0.21%) Exchange Server 2007
8 1 (0.21%) Exchange Server 2013
8 1 (0.21%) SAS
Applications
1 127 (27.19%) Microsoft Office
2 10 (2.14%) Microsoft Excel
3 9 (1.93%) Microsoft PowerPoint
4 6 (1.28%) CATIA
4 6 (1.28%) Pro/ENGINEER
4 6 (1.28%) PTC Creo
5 3 (0.64%) MS Visio
6 1 (0.21%) Acrobat
6 1 (0.21%) Microsoft Project
6 1 (0.21%) Stata
Business Applications
1 2 (0.43%) Remedy ITSM
Cloud Services
1 155 (33.19%) Office 365
2 11 (2.36%) Microsoft Azure
3 7 (1.50%) G Suite
4 4 (0.86%) Amazon AWS
5 3 (0.64%) Azure Active Directory
5 3 (0.64%) OneDrive
5 3 (0.64%) Slack
6 2 (0.43%) iTunes
7 1 (0.21%) Adobe Creative Cloud
7 1 (0.21%) Azure Stack
7 1 (0.21%) SaaS
7 1 (0.21%) Yammer
Communications & Networking
1 35 (7.49%) TCP/IP
2 30 (6.42%) Skype
3 28 (6.00%) Wireless
4 25 (5.35%) DHCP
4 25 (5.35%) DNS
5 19 (4.07%) VPN
6 18 (3.85%) VoIP
7 17 (3.64%) Internet
7 17 (3.64%) LAN
7 17 (3.64%) WAN
8 14 (3.00%) Remote Desktop
9 13 (2.78%) Firewall
10 12 (2.57%) Ethernet
11 7 (1.50%) IP Telephony
12 6 (1.28%) Cisco IOS
13 5 (1.07%) VLAN
14 4 (0.86%) Intranet
14 4 (0.86%) PBX
14 4 (0.86%) Wi-Fi
15 3 (0.64%) SMS
Database & Business Intelligence
1 12 (2.57%) SQL Server
2 6 (1.28%) SQL Server 2008
2 6 (1.28%) SQL Server 2012
3 2 (0.43%) Data Warehouse
4 1 (0.21%) Blockchain
Development Applications
1 7 (1.50%) JIRA
2 2 (0.43%) Bitbucket
3 1 (0.21%) Hudson
3 1 (0.21%) TestRail
3 1 (0.21%) Visual Studio
3 1 (0.21%) Zephyr
General
1 61 (13.06%) Finance
2 29 (6.21%) Manufacturing
3 22 (4.71%) Telecoms
4 20 (4.28%) Marketing
5 19 (4.07%) Electronics
6 13 (2.78%) Banking
7 9 (1.93%) Retail
8 3 (0.64%) Law
9 1 (0.21%) Advertising
9 1 (0.21%) Billing
9 1 (0.21%) Front Office
9 1 (0.21%) Investment Banking
9 1 (0.21%) Legal
9 1 (0.21%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (1.07%) Software Packaging
2 2 (0.43%) 802.1X
3 1 (0.21%) COM
Miscellaneous
1 41 (8.78%) iPhone
2 37 (7.92%) Analytical Skills
3 22 (4.71%) Self-Motivation
4 18 (3.85%) Blackberry
5 17 (3.64%) Video Conferencing
6 16 (3.43%) NHS
7 14 (3.00%) iPad
8 13 (2.78%) Data Centre
9 12 (2.57%) Smartphone
10 9 (1.93%) BYOD
11 8 (1.71%) Hedge funds
12 7 (1.50%) FMCG
12 7 (1.50%) Management Information System
12 7 (1.50%) User Experience
13 5 (1.07%) Driving Licence
14 4 (0.86%) Fat Client
14 4 (0.86%) Mobile App
14 4 (0.86%) PKI
14 4 (0.86%) Thin Client
15 3 (0.64%) Mobile Computing
Operating Systems
1 348 (74.52%) Windows
2 235 (50.32%) Windows 10
3 199 (42.61%) Windows 7
4 47 (10.06%) Windows Server
5 45 (9.64%) Android
6 42 (8.99%) Windows 8
7 26 (5.57%) Mac OS X
7 26 (5.57%) Windows Server 2008
8 24 (5.14%) Windows XP
9 22 (4.71%) Apple iOS
10 16 (3.43%) Mac OS
11 14 (3.00%) Windows Server 2012
12 6 (1.28%) Linux
13 5 (1.07%) Windows Server 2003
14 3 (0.64%) Mac OS X Server
14 3 (0.64%) Windows 2000
15 1 (0.21%) Unix
15 1 (0.21%) Windows NT
Processes & Methodologies
1 86 (18.42%) ITIL
2 47 (10.06%) Migration
3 36 (7.71%) Problem-Solving
4 28 (6.00%) Break/Fix
5 27 (5.78%) Service Management
6 22 (4.71%) Root Cause Analysis
7 21 (4.50%) Business Intelligence
7 21 (4.50%) ITSM
7 21 (4.50%) Mobile Device Management
8 19 (4.07%) Digital Marketing
8 19 (4.07%) Programme Management
9 15 (3.21%) Patch Management
10 14 (3.00%) Preventative Maintenance
11 11 (2.36%) Change Management
11 11 (2.36%) Time Management
12 10 (2.14%) Service Delivery
13 9 (1.93%) Line Management
13 9 (1.93%) Proactive Monitoring
13 9 (1.93%) Ticket Management
14 8 (1.71%) Network Management
Programming Languages
1 16 (3.43%) SQL
2 12 (2.57%) PowerShell
3 6 (1.28%) MATLAB
4 3 (0.64%) C
5 2 (0.43%) VB
6 1 (0.21%) Java
6 1 (0.21%) JavaScript
6 1 (0.21%) PHP
6 1 (0.21%) Python
6 1 (0.21%) R
6 1 (0.21%) VBScript
Qualifications
1 24 (5.14%) Microsoft Certification
2 23 (4.93%) Security Cleared
3 15 (3.21%) MCP
3 15 (3.21%) MCSE
3 15 (3.21%) SC Cleared
4 11 (2.36%) Degree
4 11 (2.36%) ITIL Foundation Certificate
5 10 (2.14%) ITIL Certification
5 10 (2.14%) MCSA
6 9 (1.93%) DBS Check
7 7 (1.50%) A+ Certification
8 5 (1.07%) MOS
9 4 (0.86%) Cisco Certification
9 4 (0.86%) MCDST
10 3 (0.64%) ACTC
11 2 (0.43%) ACDT
11 2 (0.43%) ACHDS
11 2 (0.43%) CCNA
11 2 (0.43%) MCITP
11 2 (0.43%) Network+ Certification
Quality Assurance & Compliance
1 37 (7.92%) SLA
2 3 (0.64%) PMO
3 1 (0.21%) GDPR
3 1 (0.21%) GxP
3 1 (0.21%) HIPAA
3 1 (0.21%) ISO/IEC 20000
3 1 (0.21%) ISO/IEC 27001
System Software
1 220 (47.11%) Active Directory
2 23 (4.93%) VMware Infrastructure
3 8 (1.71%) Microsoft App-V
3 8 (1.71%) XenDesktop
4 7 (1.50%) XenApp
5 6 (1.28%) BitLocker
5 6 (1.28%) Virtual Desktop
6 5 (1.07%) Hyper-V
7 4 (0.86%) Terminal Services
7 4 (0.86%) Virtual Machines
8 3 (0.64%) Virtual Servers
8 3 (0.64%) vSphere
9 2 (0.43%) VMware ESXi
10 1 (0.21%) Citrix Hypervisor
Systems Management
1 114 (24.41%) SCCM
2 11 (2.36%) AirWatch
3 8 (1.71%) Systems Management Server (SMS)
4 6 (1.28%) Jamf Pro
4 6 (1.28%) SCOM
5 5 (1.07%) Microsoft Intune
5 5 (1.07%) WSUS
6 3 (0.64%) Symantec Endpoint Protection
7 2 (0.43%) vCenter Server
8 1 (0.21%) Business Desktop Deployment
8 1 (0.21%) Failover Clustering
8 1 (0.21%) McAfee ePO
8 1 (0.21%) Microsoft Data Protection Manager
8 1 (0.21%) SCOrch
8 1 (0.21%) Single Sign-On
8 1 (0.21%) ZENworks
Vendors
1 147 (31.48%) Microsoft
2 49 (10.49%) Apple
3 39 (8.35%) Citrix
4 35 (7.49%) VMware
5 31 (6.64%) Cisco
6 22 (4.71%) SAP
7 16 (3.43%) HP
7 16 (3.43%) ServiceNow
8 14 (3.00%) Dell
9 11 (2.36%) Wyse
10 9 (1.93%) Avaya
10 9 (1.93%) Lotus
10 9 (1.93%) Remedy
11 7 (1.50%) Adobe
11 7 (1.50%) Altiris
11 7 (1.50%) Ivanti
12 6 (1.28%) ANSYS
13 5 (1.07%) Samsung
13 5 (1.07%) Symantec
14 4 (0.86%) Meraki