Period
to 22 August 2017

The median contractor rate for a Desktop Support Engineer was £151 per day in advertised job vacancies during the 6 months to 22 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 552 542 481
Rank change year-on-year -10 -61 -23
Contract jobs requiring a Desktop Support Engineer 322 384 473
As % of all contract IT jobs advertised in the UK 0.34% 0.35% 0.42%
As % of the Job Titles category 0.35% 0.37% 0.44%
Number of daily rates quoted 156 157 180
UK median daily rate £151 £145 £150
Median daily rate % change year-on-year +3.79% -3.33% -3.23%
10th Percentile £105 £101 £105
90th Percentile £256 £229 £238
UK excluding London median daily rate £150 £140 £150
% change year-on-year +7.14% -6.67% -
Number of hourly rates quoted 103 98 167
UK median hourly rate £15.00 £14.00 £14.75
Median hourly rate % change year-on-year +7.14% -5.08% -6.47%
10th Percentile £12.50 £10.59 £10.50
90th Percentile £18.70 £20.00 £20.11
UK excluding London median hourly rate £14.50 £13.50 £14.50
% change year-on-year +7.41% -6.90% -7.94%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 90952 102814 107650
% of contract IT jobs with a recognized job title 94.87% 94.94% 94.85%
Number of daily rates quoted 59071 67035 67268
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.09% +3.47% +7.14%
Number of hourly rates quoted 2791 3108 4174
UK median hourly rate £18.70 £19.00 £17.86
Median hourly rate % change year-on-year -1.58% +6.38% +5.06%
10th Percentile £10.86 £10.38 £10.50
90th Percentile £48.75 £46.29 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.30
% change year-on-year -5.26% +9.83% +3.38%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 22 August 2017.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 22 August 2017.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 294 £153 +5.17% 24
UK excluding London +14 210 £150 +7.14% 17
London +16 105 £175 +16.67% 8
South East -1 53 £150 +11.11% 8
East of England -8 44 £119 -10.19% 1
South West 0 38 £140 -6.67% 5
Midlands +27 29 £134 -7.76% 1
North of England +27 25 £172 -20.00% 1
East Midlands -9 16 £110 -27.87% 1
Scotland +26 14 £151 -5.94%
West Midlands +39 13 £185 +27.59%
North West +22 12 £150 -16.67%
Yorkshire +33 7 - -
Wales -12 7 £185 +105.56% 1
North East +43 6 £172 -23.13% 1

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 August 2017, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support Engineer in the job title.

1 260 (80.75%) Windows
2 150 (46.58%) Active Directory
2 150 (46.58%) Windows 7
3 132 (40.99%) Microsoft
4 84 (26.09%) Windows 10
5 82 (25.47%) Microsoft Office
6 61 (18.94%) ITIL
7 59 (18.32%) SCCM
8 51 (15.84%) Migration
9 48 (14.91%) Office 365
10 47 (14.60%) Time Management
11 44 (13.66%) Windows XP
12 43 (13.35%) Windows 8
13 42 (13.04%) Citrix
13 42 (13.04%) Apple
14 40 (12.42%) Windows Server
15 35 (10.87%) Finance
16 34 (10.56%) Android
17 32 (9.94%) VMware
18 31 (9.63%) LAN
19 30 (9.32%) Security Cleared
20 29 (9.01%) MS Exchange
21 27 (8.39%) Microsoft Certification
21 27 (8.39%) Apple iOS
22 26 (8.07%) Blackberry
23 25 (7.76%) DNS
24 24 (7.45%) Windows Server 2012
24 24 (7.45%) Analytical Skills
25 23 (7.14%) Windows Server 2008
25 23 (7.14%) SC Cleared

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (9.01%) MS Exchange
2 10 (3.11%) Exchange Server 2007
2 10 (3.11%) SharePoint
3 8 (2.48%) Blackberry Enterprise Server
4 7 (2.17%) Exchange Server 2010
5 5 (1.55%) Exchange Server 2013
6 3 (0.93%) IBM Notes
6 3 (0.93%) IIS
7 2 (0.62%) Skype for Business
8 1 (0.31%) Exchange Server 2003
8 1 (0.31%) SharePoint 2010
8 1 (0.31%) SharePoint Server
Applications
1 82 (25.47%) Microsoft Office
2 4 (1.24%) AutoCAD
2 4 (1.24%) Microsoft Excel
3 3 (0.93%) Adobe Creative Suite
4 2 (0.62%) MS Visio
5 1 (0.31%) Microsoft PowerPoint
Business Applications
1 6 (1.86%) Eikon
2 1 (0.31%) assyst
2 1 (0.31%) Remedy ITSM
Cloud Services
1 48 (14.91%) Office 365
2 5 (1.55%) OneDrive
3 2 (0.62%) G Suite
4 1 (0.31%) Mimecast
Communications & Networking
1 31 (9.63%) LAN
2 25 (7.76%) DNS
3 22 (6.83%) WAN
4 20 (6.21%) DHCP
5 19 (5.90%) TCP/IP
6 17 (5.28%) Internet
7 15 (4.66%) VPN
8 11 (3.42%) Firewall
8 11 (3.42%) Wireless
9 6 (1.86%) Skype
9 6 (1.86%) VoIP
10 5 (1.55%) WLAN
11 4 (1.24%) SMTP
11 4 (1.24%) Wi-Fi
12 3 (0.93%) 3G
12 3 (0.93%) Ethernet
12 3 (0.93%) Remote Desktop
13 2 (0.62%) Cisco IOS
13 2 (0.62%) HTTP
13 2 (0.62%) IPv6
Database & Business Intelligence
1 3 (0.93%) SQL Server
2 2 (0.62%) Blockchain
General
1 35 (10.87%) Finance
2 14 (4.35%) Banking
3 5 (1.55%) Legal
3 5 (1.55%) Manufacturing
3 5 (1.55%) Telecoms
4 4 (1.24%) Front Office
4 4 (1.24%) Investment Banking
4 4 (1.24%) Publishing
5 3 (0.93%) Electronics
5 3 (0.93%) Law
5 3 (0.93%) Local Government
6 2 (0.62%) Financial Institution
6 2 (0.62%) Marketing
6 2 (0.62%) Retail
7 1 (0.31%) Advertising
7 1 (0.31%) Back Office
7 1 (0.31%) French Language
7 1 (0.31%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.31%) Flash
Miscellaneous
1 26 (8.07%) Blackberry
2 24 (7.45%) Analytical Skills
3 19 (5.90%) Smartphone
4 13 (4.04%) Video Conferencing
5 12 (3.73%) iPhone
6 10 (3.11%) Driving Licence
7 8 (2.48%) iPad
8 7 (2.17%) Client/Server
9 3 (0.93%) Digital Media
10 2 (0.62%) Fintech
10 2 (0.62%) Handset
10 2 (0.62%) Management Information System
10 2 (0.62%) Smartcard
11 1 (0.31%) CMDB
11 1 (0.31%) Enterprise Software
11 1 (0.31%) IBM Mainframe
11 1 (0.31%) Mainframe
11 1 (0.31%) NHS
11 1 (0.31%) PDA
Operating Systems
1 260 (80.75%) Windows
2 150 (46.58%) Windows 7
3 84 (26.09%) Windows 10
4 44 (13.66%) Windows XP
5 43 (13.35%) Windows 8
6 40 (12.42%) Windows Server
7 34 (10.56%) Android
8 27 (8.39%) Apple iOS
9 24 (7.45%) Windows Server 2012
10 23 (7.14%) Windows Server 2008
11 18 (5.59%) Mac OS
12 12 (3.73%) Mac OS X
12 12 (3.73%) Windows Server 2003
13 8 (2.48%) Linux
14 4 (1.24%) Windows Mobile
15 3 (0.93%) Ubuntu
15 3 (0.93%) Windows Vista
16 2 (0.62%) Unix
16 2 (0.62%) Windows Phone
17 1 (0.31%) Windows 2000
Processes & Methodologies
1 61 (18.94%) ITIL
2 51 (15.84%) Migration
3 47 (14.60%) Time Management
4 22 (6.83%) Data Migration
5 17 (5.28%) Break/Fix
5 17 (5.28%) Mobile Device Management
6 11 (3.42%) Asset Management
7 10 (3.11%) Service Management
8 9 (2.80%) Information Security
8 9 (2.80%) Service Delivery
9 6 (1.86%) Project Management
10 5 (1.55%) Application Packaging
10 5 (1.55%) Root Cause Analysis
10 5 (1.55%) Software Distribution
11 4 (1.24%) Coaching
11 4 (1.24%) Configuration Management
11 4 (1.24%) Data Protection
11 4 (1.24%) ITSM
11 4 (1.24%) Problem Management
12 3 (0.93%) Quality Management
Programming Languages
1 8 (2.48%) SQL
2 5 (1.55%) C
3 1 (0.31%) Korn
3 1 (0.31%) Perl
3 1 (0.31%) VB
3 1 (0.31%) VBScript
Qualifications
1 30 (9.32%) Security Cleared
2 27 (8.39%) Microsoft Certification
3 23 (7.14%) SC Cleared
4 17 (5.28%) MCSE
5 9 (2.80%) MCP
6 7 (2.17%) A+ Certification
6 7 (2.17%) Degree
7 6 (1.86%) DBS Check
7 6 (1.86%) MCDST
7 6 (1.86%) MCSA
8 5 (1.55%) ITIL Certification
9 4 (1.24%) MCITP
10 3 (0.93%) DV Cleared
11 2 (0.62%) DCSE
11 2 (0.62%) Network+ Certification
12 1 (0.31%) BC Cleared
12 1 (0.31%) CCAA
12 1 (0.31%) CTC Cleared
12 1 (0.31%) MOS
12 1 (0.31%) Server+ Certification
Quality Assurance & Compliance
1 22 (6.83%) SLA
2 3 (0.93%) ISO 9001
2 3 (0.93%) ISO/IEC 27001
3 1 (0.31%) ISO/IEC 20000
3 1 (0.31%) PMO
3 1 (0.31%) QA
3 1 (0.31%) Sarbanes-Oxley
System Software
1 150 (46.58%) Active Directory
2 14 (4.35%) VMware Infrastructure
3 11 (3.42%) Virtual Desktop
4 7 (2.17%) Microsoft App-V
5 6 (1.86%) Hyper-V
6 3 (0.93%) Virtual Machines
6 3 (0.93%) XenApp
7 2 (0.62%) Firmware
7 2 (0.62%) vSphere
7 2 (0.62%) XenDesktop
Systems Management
1 59 (18.32%) SCCM
2 3 (0.93%) Systems Management Server (SMS)
3 2 (0.62%) WSUS
4 1 (0.31%) AirWatch
4 1 (0.31%) Norton AntiVirus
4 1 (0.31%) SCOM
Vendors
1 132 (40.99%) Microsoft
2 42 (13.04%) Apple
2 42 (13.04%) Citrix
3 32 (9.94%) VMware
4 21 (6.52%) HP
5 15 (4.66%) Cisco
6 14 (4.35%) Dell
7 11 (3.42%) Bloomberg
8 7 (2.17%) FactSet
8 7 (2.17%) ServiceNow
9 5 (1.55%) Remedy
9 5 (1.55%) Reuters
10 4 (1.24%) Adobe
10 4 (1.24%) Google
10 4 (1.24%) Sophos
10 4 (1.24%) Symantec
11 3 (0.93%) Avaya
11 3 (0.93%) Lotus
11 3 (0.93%) Wyse
12 2 (0.62%) Mitel