Period
to 21 November 2019

The median contractor rate for a Desktop Support Engineer was £165 per day in advertised job vacancies during the 6 months to 21 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
21 Nov 2019
Same period 2018 Same period 2017
Rank 342 431 508
Rank change year-on-year +89 +77 +32
Contract jobs requiring a Desktop Support Engineer 598 555 432
As % of all contract IT jobs advertised in the UK 0.72% 0.53% 0.42%
As % of the Job Titles category 0.76% 0.56% 0.44%
Number of daily rates quoted 336 279 223
UK median daily rate £165 £163 £160
Median daily rate % change year-on-year +1.54% +1.56% +3.23%
10th Percentile £115 £113 £109
90th Percentile £270 £250 £238
UK excluding London median daily rate £150 £145 £159
% change year-on-year +3.45% -8.66% +9.48%
Number of hourly rates quoted 132 174 115
UK median hourly rate £16.50 £17.50 £15.25
Median hourly rate % change year-on-year -5.71% +14.75% +5.17%
10th Percentile £13.00 £11.17 £13.00
90th Percentile £20.00 £21.00 £18.73
UK excluding London median hourly rate £16.10 £17.00 £15.25
% change year-on-year -5.29% +11.48% +8.93%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 78,258 98,672 97,933
% of contract IT jobs with a recognized job title 94.06% 94.80% 94.94%
Number of daily rates quoted 51,239 65,159 64,564
UK median daily rate £460 £450 £450
Median daily rate % change year-on-year +2.22% - +5.88%
10th Percentile £253 £270 £260
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% +1.91%
Number of hourly rates quoted 2,925 3,066 2,928
UK median hourly rate £19.71 £18.47 £18.67
Median hourly rate % change year-on-year +6.71% -1.08% +3.74%
10th Percentile £11.17 £11.00 £10.96
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - -

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 November 2019.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 November 2019.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 21 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +101 523 £165 -2.94% 60
UK excluding London +89 397 £150 +3.45% 42
London +64 189 £183 +1.53% 26
South East +57 113 £165 -5.04% 15
North of England +57 71 £160 +26.98% 6
South West -3 68 £140 -3.45% 8
East of England +47 46 £151 -19.19% 3
Midlands +50 36 £148 +1.72% 2
North West +27 36 £150 +39.53% 3
Yorkshire +50 32 £200 -15.79% 3
Scotland +21 32 £130 +4.00% 4
Wales +43 21 £225 +53.85% 2
West Midlands +45 20 £150 +3.45% 1
East Midlands +25 16 £138 -12.70% 1
Northern Ireland +10 10 £100 -16.67% 1
North East +21 3 £160 -28.89%

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2019, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 476 (79.60%) Windows
2 344 (57.53%) Windows 10
3 259 (43.31%) Active Directory
4 231 (38.63%) Windows 7
5 223 (37.29%) Office 365
6 186 (31.10%) Microsoft
7 149 (24.92%) Microsoft Office
8 125 (20.90%) SCCM
9 102 (17.06%) Finance
10 92 (15.38%) ITIL
11 65 (10.87%) Migration
12 63 (10.54%) Public Sector
13 60 (10.03%) Problem-Solving
14 55 (9.20%) Apple
15 48 (8.03%) Android
16 47 (7.86%) Business Intelligence
17 44 (7.36%) Telecoms
18 43 (7.19%) Manufacturing
19 42 (7.02%) Break/Fix
20 41 (6.86%) SAP
21 40 (6.69%) SLA
22 39 (6.52%) Citrix
23 38 (6.35%) Electronics
23 38 (6.35%) Digital Marketing
23 38 (6.35%) Marketing
23 38 (6.35%) Programme Management
23 38 (6.35%) Skype
23 38 (6.35%) Windows 8
24 36 (6.02%) TCP/IP
24 36 (6.02%) MS Exchange

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (6.02%) MS Exchange
2 28 (4.68%) Skype for Business
3 22 (3.68%) SharePoint
4 10 (1.67%) Blackberry Enterprise Server
5 9 (1.51%) Exchange Server 2010
6 7 (1.17%) IBM Notes
7 4 (0.67%) Exchange Server 2013
8 2 (0.33%) Confluence
8 2 (0.33%) Exchange Server 2007
9 1 (0.17%) Exchange Server 2003
9 1 (0.17%) IIS
Applications
1 149 (24.92%) Microsoft Office
2 2 (0.33%) CATIA
2 2 (0.33%) Microsoft Excel
2 2 (0.33%) Microsoft PowerPoint
2 2 (0.33%) Pro/ENGINEER
2 2 (0.33%) PTC Creo
3 1 (0.17%) Microsoft Project
3 1 (0.17%) Mozilla Thunderbird
3 1 (0.17%) MS Visio
3 1 (0.17%) Photoshop
Business Applications
1 2 (0.33%) Remedy ITSM
2 1 (0.17%) SystmOne
Cloud Services
1 223 (37.29%) Office 365
2 20 (3.34%) Azure
3 10 (1.67%) Azure Active Directory
4 6 (1.00%) G Suite
5 5 (0.84%) OneDrive
6 3 (0.50%) AWS
6 3 (0.50%) SaaS
7 2 (0.33%) iTunes
7 2 (0.33%) Slack
7 2 (0.33%) Trello
8 1 (0.17%) Adobe Creative Cloud
8 1 (0.17%) Azure ExpressRoute
8 1 (0.17%) Azure Stack
Communications & Networking
1 38 (6.35%) Skype
2 36 (6.02%) TCP/IP
3 31 (5.18%) DNS
3 31 (5.18%) Wireless
4 27 (4.52%) DHCP
4 27 (4.52%) VoIP
5 24 (4.01%) VPN
6 20 (3.34%) LAN
7 19 (3.18%) Firewall
8 13 (2.17%) WAN
9 11 (1.84%) Remote Desktop
9 11 (1.84%) VLAN
10 10 (1.67%) Wi-Fi
11 7 (1.17%) PBX
12 6 (1.00%) Internet
13 4 (0.67%) IP Telephony
14 3 (0.50%) Ethernet
14 3 (0.50%) NAS
14 3 (0.50%) SAN
15 2 (0.33%) Telepresence
Database & Business Intelligence
1 12 (2.01%) SQL Server
2 9 (1.51%) Electronic Patient Records
3 7 (1.17%) SQL Server 2008
3 7 (1.17%) SQL Server 2012
4 2 (0.33%) Amazon RDS
Development Applications
1 5 (0.84%) JIRA
2 4 (0.67%) AdminStudio
2 4 (0.67%) Hudson
2 4 (0.67%) InstallShield
3 1 (0.17%) Bitbucket Server
3 1 (0.17%) Git (software)
3 1 (0.17%) TestRail
3 1 (0.17%) Visual Studio
3 1 (0.17%) Zephyr
General
1 102 (17.06%) Finance
2 63 (10.54%) Public Sector
3 44 (7.36%) Telecoms
4 43 (7.19%) Manufacturing
5 38 (6.35%) Electronics
5 38 (6.35%) Marketing
6 21 (3.51%) Banking
7 10 (1.67%) Retail
8 5 (0.84%) Law
9 4 (0.67%) Front Office
9 4 (0.67%) Investment Banking
10 2 (0.33%) Back Office
10 2 (0.33%) Legal
10 2 (0.33%) Local Government
11 1 (0.17%) Advertising
11 1 (0.17%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (0.33%) COM
1 2 (0.33%) LDAP
1 2 (0.33%) Middleware
1 2 (0.33%) Software Packaging
2 1 (0.17%) XML
2 1 (0.17%) XMPP
Miscellaneous
1 34 (5.69%) Analytical Skills
2 31 (5.18%) NHS
3 26 (4.35%) iPhone
4 25 (4.18%) Blackberry
5 21 (3.51%) Driving Licence
6 15 (2.51%) Data Centre
7 14 (2.34%) Smartphone
7 14 (2.34%) Video Conferencing
8 13 (2.17%) Management Information System
8 13 (2.17%) Self-Motivation
8 13 (2.17%) User Experience
9 9 (1.51%) e-Health
9 9 (1.51%) LIMS
9 9 (1.51%) PACS
10 7 (1.17%) BYOD
11 6 (1.00%) FMCG
11 6 (1.00%) iPad
12 5 (0.84%) Enterprise Software
12 5 (0.84%) PKI
13 4 (0.67%) Fat Client
Operating Systems
1 476 (79.60%) Windows
2 344 (57.53%) Windows 10
3 231 (38.63%) Windows 7
4 48 (8.03%) Android
5 38 (6.35%) Windows 8
6 34 (5.69%) Windows Server
7 32 (5.35%) Mac OS X
8 28 (4.68%) Apple iOS
9 27 (4.52%) Windows Server 2008
10 24 (4.01%) Mac OS
11 17 (2.84%) Windows XP
12 16 (2.68%) Linux
13 13 (2.17%) Windows Server 2012
14 6 (1.00%) Windows Server 2003
15 2 (0.33%) Mac OS X Server
16 1 (0.17%) CentOS
16 1 (0.17%) Ubuntu
16 1 (0.17%) Unix
16 1 (0.17%) Windows Mobile
16 1 (0.17%) Windows Vista
Processes & Methodologies
1 92 (15.38%) ITIL
2 65 (10.87%) Migration
3 60 (10.03%) Problem-Solving
4 47 (7.86%) Business Intelligence
5 42 (7.02%) Break/Fix
6 38 (6.35%) Digital Marketing
6 38 (6.35%) Programme Management
7 30 (5.02%) Service Management
8 29 (4.85%) Mobile Device Management
9 26 (4.35%) Asset Management
10 21 (3.51%) Incident Management
10 21 (3.51%) Patch Management
11 18 (3.01%) ITSM
12 16 (2.68%) Analytics
13 15 (2.51%) Preventative Maintenance
13 15 (2.51%) Proactive Monitoring
14 12 (2.01%) Change Control
15 11 (1.84%) Line Management
16 10 (1.67%) Data Migration
16 10 (1.67%) Software Deployment
Programming Languages
1 21 (3.51%) SQL
2 12 (2.01%) PowerShell
3 4 (0.67%) VB
4 3 (0.50%) Java
5 2 (0.33%) C
5 2 (0.33%) MATLAB
6 1 (0.17%) Bash Shell
6 1 (0.17%) JavaScript
6 1 (0.17%) PHP
6 1 (0.17%) Python
Qualifications
1 35 (5.85%) Security Cleared
2 30 (5.02%) Microsoft Certification
3 24 (4.01%) SC Cleared
4 16 (2.68%) MCP
5 14 (2.34%) MCSE
6 12 (2.01%) ITIL Certification
7 11 (1.84%) DBS Check
7 11 (1.84%) Degree
7 11 (1.84%) MCSA
8 8 (1.34%) Cisco Certification
9 6 (1.00%) A+ Certification
9 6 (1.00%) ITIL Foundation Certificate
9 6 (1.00%) MCITP
10 5 (0.84%) CCNA
10 5 (0.84%) MCDST
11 4 (0.67%) RHCSA
12 2 (0.33%) ECDL
12 2 (0.33%) MOS
13 1 (0.17%) DV Cleared
13 1 (0.17%) MCTS
Quality Assurance & Compliance
1 40 (6.69%) SLA
2 9 (1.51%) HL7
3 1 (0.17%) ISO/IEC 20000
3 1 (0.17%) ISO/IEC 27001
3 1 (0.17%) PCI DSS
System Software
1 259 (43.31%) Active Directory
2 24 (4.01%) VMware Infrastructure
3 18 (3.01%) Hyper-V
4 14 (2.34%) XenApp
5 11 (1.84%) XenDesktop
6 8 (1.34%) Microsoft App-V
7 7 (1.17%) Citrix Hypervisor
8 5 (0.84%) BitLocker
9 3 (0.50%) Terminal Services
9 3 (0.50%) vSphere
10 2 (0.33%) Firmware
10 2 (0.33%) Virtual Machines
10 2 (0.33%) Xen
11 1 (0.17%) iptables
11 1 (0.17%) KVM
11 1 (0.17%) Microsoft Virtual Server
11 1 (0.17%) Virtual Servers
11 1 (0.17%) VMware ESXi
11 1 (0.17%) VMware Server
11 1 (0.17%) VMware Workstation
Systems Management
1 125 (20.90%) SCCM
2 8 (1.34%) WSUS
3 6 (1.00%) AirWatch
3 6 (1.00%) Microsoft Intune
3 6 (1.00%) SCOM
4 5 (0.84%) Jamf Pro
5 4 (0.67%) Norton AntiVirus
5 4 (0.67%) Systems Management Server (SMS)
5 4 (0.67%) ThinApp
6 2 (0.33%) McAfee ePO
7 1 (0.17%) Cisco CUCM
7 1 (0.17%) Microsoft Data Protection Manager
7 1 (0.17%) Puppet
7 1 (0.17%) SCOrch
7 1 (0.17%) Single Sign-On
7 1 (0.17%) yum
Vendors
1 186 (31.10%) Microsoft
2 55 (9.20%) Apple
3 41 (6.86%) SAP
4 39 (6.52%) Citrix
5 34 (5.69%) ServiceNow
6 33 (5.52%) VMware
7 29 (4.85%) Cisco
7 29 (4.85%) HP
8 16 (2.68%) Ivanti
9 14 (2.34%) Bloomberg
9 14 (2.34%) Remedy
10 13 (2.17%) Adobe
11 11 (1.84%) Dell
11 11 (1.84%) Reuters
12 9 (1.51%) Fujitsu
13 8 (1.34%) McAfee
14 7 (1.17%) Lotus
15 6 (1.00%) Symantec
16 5 (0.84%) TOWER Software
17 4 (0.67%) Mitel