Period
to 15 November 2018

The median contractor rate for a Desktop Support Engineer was £160 per day in advertised job vacancies during the 6 months to 15 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 427 509 540
Rank change year-on-year +82 +31 -49
Contract jobs requiring a Desktop Support Engineer 550 429 402
As % of all contract IT jobs advertised in the UK 0.53% 0.42% 0.38%
As % of the Job Titles category 0.56% 0.44% 0.40%
Number of daily rates quoted 275 218 184
UK median daily rate £160 £160 £155
Median daily rate % change year-on-year - +3.23% +3.33%
10th Percentile £113 £108 £106
90th Percentile £250 £238 £249
UK excluding London median daily rate £145 £160 £145
% change year-on-year -9.38% +10.34% -9.38%
Number of hourly rates quoted 174 118 102
UK median hourly rate £17.50 £15.38 £14.53
Median hourly rate % change year-on-year +13.82% +5.80% +0.22%
10th Percentile £11.17 £13.00 £10.75
90th Percentile £21.00 £18.75 £20.00
UK excluding London median hourly rate £16.00 £15.13 £14.20
% change year-on-year +5.79% +6.51% -1.39%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,713 97,786 100,886
% of contract IT jobs with a recognized job title 94.76% 94.91% 94.84%
Number of daily rates quoted 65,151 64,422 65,726
UK median daily rate £450 £445 £425
Median daily rate % change year-on-year +1.12% +4.71% +6.25%
10th Percentile £269 £261 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.00%
Number of hourly rates quoted 3,088 2,923 3,345
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.93 £10.50
90th Percentile £48.75 £48.00 £47.50
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 15 November 2018.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 15 November 2018.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 486 £165 +3.13% 41
UK excluding London +32 329 £145 -9.38% 20
London +68 204 £180 +20.00% 22
South East +2 96 £173 +6.98% 9
South West +6 68 £145 -12.12% 1
North of England -23 53 £118 -34.44% 2
Scotland +12 35 £125 -16.94% 1
Midlands -8 34 £145 -12.44% 4
East of England -16 30 £186 +43.27% 3
North West -27 28 £108 -40.28%
Yorkshire -4 20 £238 +31.94%
East Midlands +6 18 £158 -12.50% 2
West Midlands -24 16 £143 -13.64% 2
Wales -16 7 £146 -17.61%
North East -4 5 £225 - 2
Northern Ireland - 5 £120 -
Channel Islands - 1 - -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 November 2018, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 436 (79.27%) Windows
2 239 (43.45%) Windows 10
3 228 (41.45%) Active Directory
4 209 (38.00%) Windows 7
5 161 (29.27%) Microsoft
6 131 (23.82%) Office 365
7 118 (21.45%) Microsoft Office
8 104 (18.91%) SCCM
9 89 (16.18%) ITIL
10 85 (15.45%) Apple
11 80 (14.55%) Finance
12 60 (10.91%) Windows Server
13 59 (10.73%) VMware
14 54 (9.82%) Migration
15 52 (9.45%) Citrix
15 52 (9.45%) Security Cleared
16 51 (9.27%) Mac OS X
17 50 (9.09%) HP
18 48 (8.73%) Windows 8
18 48 (8.73%) Apple iOS
19 47 (8.55%) LAN
20 45 (8.18%) VMware Infrastructure
20 45 (8.18%) SLA
21 44 (8.00%) Windows XP
22 43 (7.82%) WAN
23 41 (7.45%) Break/Fix
24 39 (7.09%) Microsoft Certification
25 38 (6.91%) SC Cleared
26 37 (6.73%) DNS
27 35 (6.36%) Service Management

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (5.82%) MS Exchange
2 16 (2.91%) Skype for Business
3 11 (2.00%) SharePoint
4 6 (1.09%) Blackberry Enterprise Server
5 5 (0.91%) Exchange Server 2010
5 5 (0.91%) IBM Notes
6 4 (0.73%) Exchange Server 2007
7 3 (0.55%) Exchange Server 2003
7 3 (0.55%) Exchange Server 2013
8 2 (0.36%) Apache
Applications
1 118 (21.45%) Microsoft Office
2 19 (3.45%) Microsoft Excel
3 7 (1.27%) MS Visio
4 6 (1.09%) Microsoft PowerPoint
5 3 (0.55%) Mozilla Thunderbird
6 1 (0.18%) Microsoft Project
Business Applications
1 3 (0.55%) SAP GTS
2 2 (0.36%) Eikon
3 1 (0.18%) Dynamics CRM
3 1 (0.18%) Dynamics GP
3 1 (0.18%) SystmOne
Cloud Services
1 131 (23.82%) Office 365
2 20 (3.64%) OneDrive
3 7 (1.27%) Microsoft Azure
4 4 (0.73%) G Suite
5 3 (0.55%) Mimecast
6 1 (0.18%) Azure Active Directory
6 1 (0.18%) Cloud Computing
Communications & Networking
1 47 (8.55%) LAN
2 43 (7.82%) WAN
3 37 (6.73%) DNS
4 30 (5.45%) TCP/IP
5 23 (4.18%) VPN
6 20 (3.64%) DHCP
7 19 (3.45%) Internet
8 18 (3.27%) Skype
9 16 (2.91%) Wireless
10 13 (2.36%) Firewall
11 11 (2.00%) VoIP
12 10 (1.82%) VLAN
13 9 (1.64%) PABX
14 7 (1.27%) Cisco IOS
14 7 (1.27%) IP Telephony
15 6 (1.09%) Remote Desktop
15 6 (1.09%) Wi-Fi
15 6 (1.09%) WLAN
16 5 (0.91%) Broadband
17 4 (0.73%) SMS
Database & Business Intelligence
1 3 (0.55%) SQL Server
2 1 (0.18%) Data Warehouse
Development Applications
1 6 (1.09%) WinDbg
2 3 (0.55%) JIRA
3 2 (0.36%) Git (software)
3 2 (0.36%) Subversion
General
1 80 (14.55%) Finance
2 23 (4.18%) Marketing
3 22 (4.00%) Telecoms
4 17 (3.09%) Electronics
4 17 (3.09%) Manufacturing
5 13 (2.36%) Retail
6 11 (2.00%) Games
7 9 (1.64%) Publishing
8 8 (1.45%) Financial Institution
9 7 (1.27%) Banking
10 4 (0.73%) Back Office
11 3 (0.55%) Advertising
12 2 (0.36%) Automotive
12 2 (0.36%) French Language
12 2 (0.36%) Front Office
13 1 (0.18%) Law
13 1 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (0.91%) LDAP
2 3 (0.55%) Software Packaging
3 1 (0.18%) COM
Miscellaneous
1 32 (5.82%) Smartphone
2 28 (5.09%) Analytical Skills
3 26 (4.73%) Blackberry
4 22 (4.00%) NHS
5 19 (3.45%) Video Conferencing
6 15 (2.73%) iPhone
7 12 (2.18%) iPad
8 8 (1.45%) Fat Client
8 8 (1.45%) Thin Client
9 6 (1.09%) Data Centre
10 5 (0.91%) Handset
11 4 (0.73%) Mobile App
11 4 (0.73%) Self-Motivation
12 3 (0.55%) Driving Licence
13 2 (0.36%) Management Information System
13 2 (0.36%) Replication
13 2 (0.36%) Virtual Team
14 1 (0.18%) CCTV
14 1 (0.18%) CMDB
14 1 (0.18%) Computer Science
Operating Systems
1 436 (79.27%) Windows
2 239 (43.45%) Windows 10
3 209 (38.00%) Windows 7
4 60 (10.91%) Windows Server
5 51 (9.27%) Mac OS X
6 48 (8.73%) Apple iOS
6 48 (8.73%) Windows 8
7 44 (8.00%) Windows XP
8 34 (6.18%) Android
9 31 (5.64%) Windows Server 2008
10 26 (4.73%) Mac OS
11 16 (2.91%) Linux
11 16 (2.91%) Windows Server 2012
12 10 (1.82%) Windows Server 2003
13 7 (1.27%) Mac OS X Server
14 5 (0.91%) Unix
14 5 (0.91%) Windows Vista
15 2 (0.36%) CentOS
15 2 (0.36%) SUSE Linux Enterprise Server
15 2 (0.36%) Windows Phone
Processes & Methodologies
1 89 (16.18%) ITIL
2 54 (9.82%) Migration
3 41 (7.45%) Break/Fix
4 35 (6.36%) Service Management
5 34 (6.18%) Problem-Solving
6 28 (5.09%) Time Management
7 22 (4.00%) Asset Management
7 22 (4.00%) ITSM
8 20 (3.64%) Root Cause Analysis
9 18 (3.27%) Business Intelligence
9 18 (3.27%) Change Management
9 18 (3.27%) Digital Marketing
10 17 (3.09%) Programme Management
11 16 (2.91%) Software Deployment
12 11 (2.00%) Desktop Virtualisation
12 11 (2.00%) Service Delivery
13 10 (1.82%) Document Management
13 10 (1.82%) Incident Management
13 10 (1.82%) Proactive Monitoring
14 8 (1.45%) Server Management
Programming Languages
1 35 (6.36%) PowerShell
2 15 (2.73%) SQL
3 6 (1.09%) C
4 2 (0.36%) Bash Shell
4 2 (0.36%) VBA
4 2 (0.36%) VBScript
5 1 (0.18%) VB
Qualifications
1 52 (9.45%) Security Cleared
2 39 (7.09%) Microsoft Certification
3 38 (6.91%) SC Cleared
4 16 (2.91%) MCSE
5 12 (2.18%) MCITP
5 12 (2.18%) MCP
6 9 (1.64%) ITIL Foundation Certificate
7 8 (1.45%) MCSA
8 6 (1.09%) ACSP
8 6 (1.09%) ACTC
8 6 (1.09%) MCDST
9 4 (0.73%) Degree
9 4 (0.73%) MCTS
9 4 (0.73%) MOS
10 2 (0.36%) A+ Certification
10 2 (0.36%) DBS Check
10 2 (0.36%) Network+ Certification
10 2 (0.36%) VMware Certified Professional (VCP)
11 1 (0.18%) BPSS Clearance
11 1 (0.18%) RHCSA
Quality Assurance & Compliance
1 45 (8.18%) SLA
2 5 (0.91%) PMO
3 2 (0.36%) ISO/IEC 27001
4 1 (0.18%) Sarbanes-Oxley
System Software
1 228 (41.45%) Active Directory
2 45 (8.18%) VMware Infrastructure
3 19 (3.45%) Virtual Desktop
4 15 (2.73%) BitLocker
4 15 (2.73%) Microsoft App-V
5 14 (2.55%) XenDesktop
6 10 (1.82%) Hyper-V
7 3 (0.55%) Samba
7 3 (0.55%) Terminal Services
8 2 (0.36%) VMware ESXi
8 2 (0.36%) VMware Workstation
9 1 (0.18%) VMware NSX
9 1 (0.18%) VMware Server
9 1 (0.18%) vSphere
9 1 (0.18%) XenApp
Systems Management
1 104 (18.91%) SCCM
2 19 (3.45%) Systems Management Server (SMS)
3 6 (1.09%) Perfmon
4 5 (0.91%) NetBackup
5 4 (0.73%) Cisco CUCM
5 4 (0.73%) Jamf Pro
6 3 (0.55%) AirWatch
6 3 (0.55%) WSUS
7 2 (0.36%) McAfee ePO
7 2 (0.36%) ZENworks
8 1 (0.18%) Ansible
8 1 (0.18%) Backup Exec
8 1 (0.18%) BMC PATROL
8 1 (0.18%) Microsoft Intune
8 1 (0.18%) vMotion
8 1 (0.18%) vRealize
Vendors
1 161 (29.27%) Microsoft
2 85 (15.45%) Apple
3 59 (10.73%) VMware
4 52 (9.45%) Citrix
5 50 (9.09%) HP
6 28 (5.09%) Cisco
7 24 (4.36%) SAP
8 23 (4.18%) ServiceNow
9 17 (3.09%) Adobe
9 17 (3.09%) Ivanti
10 15 (2.73%) Wyse
11 14 (2.55%) Sun
12 13 (2.36%) Bloomberg
13 12 (2.18%) Altiris
14 10 (1.82%) Remedy
15 9 (1.64%) Dell
16 8 (1.45%) Avaya
17 7 (1.27%) Polycom
17 7 (1.27%) Reuters
18 5 (0.91%) FactSet