Period
to 21 November 2017

The median contractor rate for a Desktop Support Engineer was £160 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 494 526 471
Rank change year-on-year +32 -55 -26
Contract jobs requiring a Desktop Support Engineer 432 393 472
As % of all contract IT jobs advertised in the UK 0.42% 0.38% 0.42%
As % of the Job Titles category 0.44% 0.40% 0.44%
Number of daily rates quoted 223 181 202
UK median daily rate £160 £155 £150
Median daily rate % change year-on-year +3.23% +3.33% -6.25%
10th Percentile £109 £105 £105
90th Percentile £238 £250 £250
UK excluding London median daily rate £159 £145 £160
% change year-on-year +9.48% -9.38% +6.67%
Number of hourly rates quoted 115 102 167
UK median hourly rate £15.25 £14.50 £14.50
Median hourly rate % change year-on-year +5.17% - -7.79%
10th Percentile £13.00 £10.75 £10.50
90th Percentile £18.73 £20.00 £20.55
UK excluding London median hourly rate £15.25 £14.00 £14.40
% change year-on-year +8.93% -2.78% -4.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 November 2017.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 400 £160 +3.23% 22
UK excluding London +40 271 £159 +9.48% 14
London -18 152 £155 -11.43% 9
South East -2 71 £161 +11.21% 7
North of England +61 55 £180 +1.41% 1
East of England +10 44 £130 -10.34%
South West -1 41 £165 +17.86% 3
Midlands +41 39 £166 +22.67% 2
North West +39 35 £180 -
West Midlands +35 20 £165 +22.22% 1
Yorkshire +32 19 £165 - 1
East Midlands +8 19 £180 +33.33% 1
Scotland -13 13 £150 -4.76%
Wales +6 9 £178 +42.00% 1
North East +48 1 - -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support Engineer in the job title.

1 353 (81.71%) Windows
2 199 (46.06%) Active Directory
2 199 (46.06%) Windows 7
3 159 (36.81%) Windows 10
4 146 (33.80%) Microsoft
5 110 (25.46%) Microsoft Office
6 86 (19.91%) ITIL
7 80 (18.52%) SCCM
7 80 (18.52%) Office 365
8 74 (17.13%) Apple
9 56 (12.96%) Finance
10 54 (12.50%) Windows 8
11 51 (11.81%) Citrix
12 48 (11.11%) Migration
13 46 (10.65%) LAN
14 45 (10.42%) Windows Server
15 44 (10.19%) Security Cleared
16 43 (9.95%) Android
16 43 (9.95%) Microsoft Certification
17 42 (9.72%) SLA
18 39 (9.03%) Time Management
18 39 (9.03%) TCP/IP
18 39 (9.03%) Blackberry
19 37 (8.56%) DNS
19 37 (8.56%) WAN
19 37 (8.56%) SC Cleared
20 34 (7.87%) Windows XP
21 33 (7.64%) HP
22 32 (7.41%) VMware
23 31 (7.18%) VPN

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (6.48%) MS Exchange
2 14 (3.24%) Blackberry Enterprise Server
3 13 (3.01%) SharePoint
4 11 (2.55%) Skype for Business
5 8 (1.85%) IBM Notes
6 5 (1.16%) Exchange Server 2010
7 3 (0.69%) Exchange Server 2007
7 3 (0.69%) Exchange Server 2013
8 2 (0.46%) IIS
8 2 (0.46%) SharePoint 2013
9 1 (0.23%) GroupWise
9 1 (0.23%) SharePoint Server
Applications
1 110 (25.46%) Microsoft Office
2 7 (1.62%) Adobe Creative Suite
3 6 (1.39%) AutoCAD
4 4 (0.93%) Microsoft Excel
5 3 (0.69%) Microsoft PowerPoint
6 2 (0.46%) MS Visio
7 1 (0.23%) Revit
Business Applications
1 9 (2.08%) Eikon
2 1 (0.23%) assyst
2 1 (0.23%) Remedy ITSM
Cloud Services
1 80 (18.52%) Office 365
2 3 (0.69%) OneDrive
3 1 (0.23%) G Suite
3 1 (0.23%) Microsoft Azure
3 1 (0.23%) Mimecast
3 1 (0.23%) Yammer
Communications & Networking
1 46 (10.65%) LAN
2 39 (9.03%) TCP/IP
3 37 (8.56%) DNS
3 37 (8.56%) WAN
4 31 (7.18%) VPN
5 20 (4.63%) DHCP
6 16 (3.70%) Wireless
7 14 (3.24%) Internet
7 14 (3.24%) Skype
8 7 (1.62%) WLAN
9 6 (1.39%) Broadband
9 6 (1.39%) IP Telephony
10 5 (1.16%) Cisco IOS
10 5 (1.16%) Wi-Fi
11 4 (0.93%) 3G
11 4 (0.93%) Ethernet
11 4 (0.93%) Firewall
11 4 (0.93%) Network Security
11 4 (0.93%) SMS
11 4 (0.93%) SMTP
Database & Business Intelligence
1 5 (1.16%) SQL Server
2 2 (0.46%) Blockchain
Development Applications
1 1 (0.23%) MSI
1 1 (0.23%) Visual Studio
General
1 56 (12.96%) Finance
2 17 (3.94%) Banking
3 12 (2.78%) Telecoms
4 10 (2.31%) Manufacturing
5 9 (2.08%) Financial Institution
6 7 (1.62%) Legal
7 5 (1.16%) Electronics
7 5 (1.16%) Law
7 5 (1.16%) Marketing
8 4 (0.93%) Advertising
8 4 (0.93%) Publishing
9 2 (0.46%) Front Office
9 2 (0.46%) Investment Banking
9 2 (0.46%) Retail
10 1 (0.23%) Aerospace
10 1 (0.23%) Local Government
10 1 (0.23%) Multimedia
10 1 (0.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.23%) Flash
Miscellaneous
1 39 (9.03%) Blackberry
2 27 (6.25%) Video Conferencing
3 25 (5.79%) Analytical Skills
3 25 (5.79%) iPhone
4 22 (5.09%) Smartphone
5 16 (3.70%) Driving Licence
6 11 (2.55%) iPad
7 8 (1.85%) NHS
8 4 (0.93%) Client/Server
8 4 (0.93%) PDA
9 3 (0.69%) Computer Science
10 2 (0.46%) CMDB
10 2 (0.46%) Data Centre
10 2 (0.46%) Digital Media
10 2 (0.46%) Fat Client
10 2 (0.46%) Fintech
10 2 (0.46%) Handset
10 2 (0.46%) Smartcard
10 2 (0.46%) Thin Client
11 1 (0.23%) User Experience
Operating Systems
1 353 (81.71%) Windows
2 199 (46.06%) Windows 7
3 159 (36.81%) Windows 10
4 54 (12.50%) Windows 8
5 45 (10.42%) Windows Server
6 43 (9.95%) Android
7 34 (7.87%) Windows XP
8 29 (6.71%) Apple iOS
9 23 (5.32%) Windows Server 2012
10 20 (4.63%) Mac OS
11 18 (4.17%) Windows Server 2008
12 12 (2.78%) Windows Vista
13 10 (2.31%) Mac OS X
14 8 (1.85%) Linux
15 4 (0.93%) Windows Server 2003
16 3 (0.69%) Unix
16 3 (0.69%) Windows Mobile
17 2 (0.46%) Ubuntu
18 1 (0.23%) Windows 2000
18 1 (0.23%) Windows 2000 Server
Processes & Methodologies
1 86 (19.91%) ITIL
2 48 (11.11%) Migration
3 39 (9.03%) Time Management
4 18 (4.17%) Break/Fix
5 17 (3.94%) Service Management
6 16 (3.70%) Mobile Device Management
7 14 (3.24%) Incident Management
8 13 (3.01%) Asset Management
8 13 (3.01%) Data Migration
8 13 (3.01%) Information Security
9 12 (2.78%) Root Cause Analysis
10 11 (2.55%) Service Delivery
11 10 (2.31%) ITSM
11 10 (2.31%) Software Deployment
12 9 (2.08%) Problem Management
13 7 (1.62%) Knowledge Management
13 7 (1.62%) Quality Management
14 5 (1.16%) Business Intelligence
14 5 (1.16%) Digital Marketing
14 5 (1.16%) Programme Management
Programming Languages
1 5 (1.16%) SQL
2 3 (0.69%) C
3 2 (0.46%) Java
4 1 (0.23%) Korn
4 1 (0.23%) Perl
4 1 (0.23%) PowerShell
Qualifications
1 44 (10.19%) Security Cleared
2 43 (9.95%) Microsoft Certification
3 37 (8.56%) SC Cleared
4 22 (5.09%) MCSE
5 14 (3.24%) MCP
6 13 (3.01%) Degree
7 11 (2.55%) MCDST
8 8 (1.85%) A+ Certification
8 8 (1.85%) MCSA
9 6 (1.39%) DBS Check
9 6 (1.39%) MCITP
10 5 (1.16%) ITIL Certification
11 2 (0.46%) Computer Science Degree
11 2 (0.46%) DCSE
11 2 (0.46%) DV Cleared
12 1 (0.23%) ACMT
12 1 (0.23%) BC Cleared
12 1 (0.23%) Citrix Certification
12 1 (0.23%) MCTS
12 1 (0.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 42 (9.72%) SLA
2 9 (2.08%) ISO/IEC 27001
3 7 (1.62%) ISO 9001
4 1 (0.23%) PMO
System Software
1 199 (46.06%) Active Directory
2 20 (4.63%) VMware Infrastructure
3 12 (2.78%) Microsoft App-V
4 11 (2.55%) Virtual Desktop
5 10 (2.31%) Hyper-V
6 4 (0.93%) Virtual Machines
7 3 (0.69%) XenApp
7 3 (0.69%) XenDesktop
8 2 (0.46%) Terminal Services
8 2 (0.46%) vSphere
9 1 (0.23%) Microsoft Virtual Server
9 1 (0.23%) Virtual Servers
9 1 (0.23%) VMware ESXi
9 1 (0.23%) VMware Workstation
9 1 (0.23%) XenServer
Systems Management
1 80 (18.52%) SCCM
2 8 (1.85%) AirWatch
3 6 (1.39%) Microsoft Data Protection Manager
4 3 (0.69%) WSUS
5 2 (0.46%) Backup Exec
5 2 (0.46%) DameWare
5 2 (0.46%) Symantec Enterprise Vault
5 2 (0.46%) Systems Management Server (SMS)
6 1 (0.23%) McAfee ePO
6 1 (0.23%) Norton AntiVirus
6 1 (0.23%) SafeCom
6 1 (0.23%) SCOM
6 1 (0.23%) ZENworks
Vendors
1 146 (33.80%) Microsoft
2 74 (17.13%) Apple
3 51 (11.81%) Citrix
4 33 (7.64%) HP
5 32 (7.41%) VMware
6 27 (6.25%) Cisco
7 23 (5.32%) Dell
8 16 (3.70%) Bloomberg
9 11 (2.55%) FactSet
10 9 (2.08%) Adobe
10 9 (2.08%) ServiceNow
11 8 (1.85%) Lotus
11 8 (1.85%) Symantec
12 7 (1.62%) Oracle
12 7 (1.62%) Reuters
13 6 (1.39%) Avaya
13 6 (1.39%) CommVault
13 6 (1.39%) Remedy
14 5 (1.16%) SAP
15 4 (0.93%) McAfee