Period
to 19 February 2018

The median contractor rate for a Desktop Support Engineer was £150 per day in advertised job vacancies during the 6 months to 19 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 466 494 525
Rank change year-on-year +28 +31 -110
Contract jobs requiring a Desktop Support Engineer 452 360 402
As % of all contract IT jobs advertised in the UK 0.45% 0.38% 0.37%
As % of the Job Titles category 0.47% 0.40% 0.39%
Number of daily rates quoted 222 154 193
UK median daily rate £150 £155 £155
Median daily rate % change year-on-year -3.23% - -
10th Percentile £114 £110 £106
90th Percentile £238 £235 £242
UK excluding London median daily rate £150 £150 £160
% change year-on-year - -6.25% +12.28%
Number of hourly rates quoted 132 104 112
UK median hourly rate £15.86 £15.25 £14.00
Median hourly rate % change year-on-year +4.00% +8.93% -9.68%
10th Percentile £13.00 £12.50 £11.17
90th Percentile £20.68 £22.25 £21.45
UK excluding London median hourly rate £15.38 £15.25 £13.00
% change year-on-year +0.82% +17.31% -13.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,460 89,566 102,600
% of contract IT jobs with a recognized job title 94.78% 94.76% 95.02%
Number of daily rates quoted 63,406 58,384 65,671
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,830 3,195 3,744
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £10.99 £10.63 £10.50
90th Percentile £48.00 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 19 February 2018.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 19 February 2018.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 424 £150 -3.23% 50
UK excluding London +32 267 £150 - 35
London +5 182 £150 -14.29% 19
South East +1 81 £150 -0.33% 13
North of England +45 55 £180 +5.88% 6
South West +22 41 £158 +12.50% 1
Midlands +16 38 £166 +16.21% 5
North West +32 33 £180 +20.00% 3
East of England -13 29 £143 +50.00% 6
West Midlands +27 27 £140 +21.74% 4
Yorkshire +12 19 £180 - 3
Wales +5 12 £145 -3.33% 2
Scotland -23 12 £150 +8.91% 2
East Midlands -2 11 £180 +2.86% 1
North East +23 3 - -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2018, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 369 (81.64%) Windows
2 183 (40.49%) Windows 7
3 181 (40.04%) Active Directory
4 172 (38.05%) Windows 10
5 132 (29.20%) Microsoft
6 102 (22.57%) Microsoft Office
7 89 (19.69%) Apple
8 79 (17.48%) Office 365
9 69 (15.27%) Migration
9 69 (15.27%) ITIL
10 68 (15.04%) Security Cleared
11 67 (14.82%) SCCM
12 61 (13.50%) SC Cleared
13 56 (12.39%) Windows XP
14 53 (11.73%) Time Management
15 52 (11.50%) Finance
16 44 (9.73%) SLA
17 42 (9.29%) HP
17 42 (9.29%) Windows 8
18 39 (8.63%) Windows Server
19 36 (7.96%) Blackberry
20 35 (7.74%) Android
21 34 (7.52%) LAN
22 33 (7.30%) MS Exchange
23 31 (6.86%) VPN
23 31 (6.86%) DNS
24 30 (6.64%) WAN
24 30 (6.64%) Citrix
24 30 (6.64%) Microsoft Certification
25 28 (6.19%) TCP/IP

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (7.30%) MS Exchange
2 15 (3.32%) Blackberry Enterprise Server
3 13 (2.88%) Skype for Business
4 10 (2.21%) IBM Notes
5 8 (1.77%) SharePoint
6 5 (1.11%) Exchange Server 2010
6 5 (1.11%) Exchange Server 2013
7 3 (0.66%) SharePoint 2013
8 1 (0.22%) GroupWise
Applications
1 102 (22.57%) Microsoft Office
2 7 (1.55%) Microsoft Excel
3 4 (0.88%) Adobe Creative Suite
4 3 (0.66%) AutoCAD
4 3 (0.66%) Microsoft PowerPoint
5 2 (0.44%) Revit
6 1 (0.22%) MS Visio
Business Applications
1 4 (0.88%) Eikon
2 2 (0.44%) RMDS
3 1 (0.22%) Remedy ITSM
Cloud Services
1 79 (17.48%) Office 365
2 3 (0.66%) OneDrive
3 1 (0.22%) G Suite
3 1 (0.22%) Microsoft Azure
3 1 (0.22%) SaaS
3 1 (0.22%) Yammer
Communications & Networking
1 34 (7.52%) LAN
2 31 (6.86%) DNS
2 31 (6.86%) VPN
3 30 (6.64%) WAN
4 28 (6.19%) TCP/IP
5 15 (3.32%) Skype
6 13 (2.88%) DHCP
7 10 (2.21%) Remote Desktop
8 8 (1.77%) Internet
8 8 (1.77%) IP Telephony
9 7 (1.55%) Wireless
10 5 (1.11%) Intranet
11 4 (0.88%) Broadband
11 4 (0.88%) Cisco IOS
11 4 (0.88%) Network Security
11 4 (0.88%) SMS
11 4 (0.88%) Wi-Fi
11 4 (0.88%) WLAN
12 3 (0.66%) 4G
12 3 (0.66%) Firewall
Database & Business Intelligence
1 4 (0.88%) SQL Server
2 2 (0.44%) GIS
Development Applications
1 2 (0.44%) MSI
2 1 (0.22%) Visual Studio
General
1 52 (11.50%) Finance
2 17 (3.76%) Banking
3 12 (2.65%) Telecoms
4 10 (2.21%) Manufacturing
5 7 (1.55%) Financial Institution
5 7 (1.55%) Legal
6 6 (1.33%) Retail
7 5 (1.11%) Advertising
7 5 (1.11%) Electronics
7 5 (1.11%) Marketing
8 3 (0.66%) French Language
9 2 (0.44%) Corporate Banking
9 2 (0.44%) Investment Banking
9 2 (0.44%) Law
10 1 (0.22%) Aerospace
10 1 (0.22%) Multimedia
10 1 (0.22%) Private Banking
10 1 (0.22%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.44%) 802.1X
2 1 (0.22%) Oracle Fusion
2 1 (0.22%) X-Windows
Miscellaneous
1 36 (7.96%) Blackberry
2 22 (4.87%) Analytical Skills
2 22 (4.87%) iPhone
3 19 (4.20%) Video Conferencing
4 14 (3.10%) Smartphone
5 12 (2.65%) Driving Licence
5 12 (2.65%) iPad
6 9 (1.99%) NHS
7 5 (1.11%) Fat Client
7 5 (1.11%) Thin Client
8 3 (0.66%) Computer Science
8 3 (0.66%) Data Centre
8 3 (0.66%) PDA
9 2 (0.44%) Handset
10 1 (0.22%) AS400
10 1 (0.22%) BYOD
10 1 (0.22%) CMDB
10 1 (0.22%) iSeries
10 1 (0.22%) Life Science
10 1 (0.22%) PKI
Operating Systems
1 369 (81.64%) Windows
2 183 (40.49%) Windows 7
3 172 (38.05%) Windows 10
4 56 (12.39%) Windows XP
5 42 (9.29%) Windows 8
6 39 (8.63%) Windows Server
7 35 (7.74%) Android
8 17 (3.76%) Windows Server 2008
8 17 (3.76%) Windows Server 2012
9 16 (3.54%) Apple iOS
9 16 (3.54%) Mac OS
10 15 (3.32%) Windows Vista
11 10 (2.21%) Mac OS X
12 3 (0.66%) Linux
12 3 (0.66%) Unix
13 2 (0.44%) Windows 2000
13 2 (0.44%) Windows Server 2003
14 1 (0.22%) Windows 2000 Server
14 1 (0.22%) Windows Mobile
14 1 (0.22%) Windows Phone
Processes & Methodologies
1 69 (15.27%) ITIL
1 69 (15.27%) Migration
2 53 (11.73%) Time Management
3 27 (5.97%) Break/Fix
4 19 (4.20%) Service Management
5 15 (3.32%) Incident Management
6 13 (2.88%) Ticket Management
7 12 (2.65%) ITSM
8 11 (2.43%) Data Migration
8 11 (2.43%) Root Cause Analysis
9 10 (2.21%) Problem Management
10 9 (1.99%) Asset Management
11 8 (1.77%) Knowledge Management
11 8 (1.77%) Line Management
11 8 (1.77%) Software Deployment
12 7 (1.55%) Service Delivery
13 6 (1.33%) Mobile Device Management
13 6 (1.33%) Patch Management
14 5 (1.11%) Change Control
14 5 (1.11%) CRM
Programming Languages
1 4 (0.88%) Java
1 4 (0.88%) SQL
2 3 (0.66%) C
2 3 (0.66%) PowerShell
3 1 (0.22%) VBScript
Qualifications
1 68 (15.04%) Security Cleared
2 61 (13.50%) SC Cleared
3 30 (6.64%) Microsoft Certification
4 21 (4.65%) MCP
5 15 (3.32%) MCSE
6 11 (2.43%) Degree
6 11 (2.43%) MCDST
7 6 (1.33%) MCSA
8 3 (0.66%) ITIL Certification
8 3 (0.66%) MCITP
9 2 (0.44%) A+ Certification
9 2 (0.44%) ACMT
9 2 (0.44%) Computer Science Degree
9 2 (0.44%) DBS Check
9 2 (0.44%) ITIL Foundation Certificate
10 1 (0.22%) BPSS Clearance
10 1 (0.22%) Citrix Certification
10 1 (0.22%) DV Cleared
Quality Assurance & Compliance
1 44 (9.73%) SLA
2 6 (1.33%) ISO/IEC 27001
3 4 (0.88%) ISO 9001
4 1 (0.22%) Disclosure Scotland
System Software
1 181 (40.04%) Active Directory
2 13 (2.88%) VMware Infrastructure
3 10 (2.21%) Microsoft App-V
4 8 (1.77%) Hyper-V
5 3 (0.66%) Terminal Services
6 2 (0.44%) Virtual Machines
6 2 (0.44%) XenDesktop
7 1 (0.22%) BitLocker
7 1 (0.22%) Microsoft Virtual Server
7 1 (0.22%) Virtual Desktop
7 1 (0.22%) Virtual Servers
7 1 (0.22%) VMware ESXi
7 1 (0.22%) VMware Workstation
7 1 (0.22%) XenApp
7 1 (0.22%) XenServer
Systems Management
1 67 (14.82%) SCCM
2 9 (1.99%) AirWatch
3 6 (1.33%) Microsoft Data Protection Manager
4 3 (0.66%) DameWare
5 2 (0.44%) Backup Exec
5 2 (0.44%) Symantec Enterprise Vault
5 2 (0.44%) Systems Management Server (SMS)
5 2 (0.44%) WSUS
6 1 (0.22%) Jamf Pro
6 1 (0.22%) McAfee ePO
6 1 (0.22%) NetBackup
6 1 (0.22%) Norton AntiVirus
6 1 (0.22%) SafeCom
6 1 (0.22%) SCOM
6 1 (0.22%) ZENworks
Vendors
1 132 (29.20%) Microsoft
2 89 (19.69%) Apple
3 42 (9.29%) HP
4 30 (6.64%) Citrix
5 25 (5.53%) Cisco
6 24 (5.31%) VMware
7 20 (4.42%) Dell
8 14 (3.10%) Bloomberg
9 11 (2.43%) ServiceNow
10 10 (2.21%) Lotus
10 10 (2.21%) Reuters
11 8 (1.77%) Ivanti
11 8 (1.77%) Oracle
12 7 (1.55%) Symantec
13 6 (1.33%) Adobe
13 6 (1.33%) CommVault
13 6 (1.33%) FactSet
14 5 (1.11%) Avaya
14 5 (1.11%) McAfee
14 5 (1.11%) SAP