Period
to 21 May 2018

The median contractor rate for a Desktop Support Engineer was £158 per day in advertised job vacancies during the 6 months to 21 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 468 530 547
Rank change year-on-year +62 +17 -86
Contract jobs requiring a Desktop Support Engineer 475 299 372
As % of all contract IT jobs advertised in the UK 0.47% 0.33% 0.35%
As % of the Job Titles category 0.50% 0.35% 0.37%
Number of daily rates quoted 214 112 156
UK median daily rate £158 £151 £145
Median daily rate % change year-on-year +4.65% +3.79% -6.45%
10th Percentile £115 £110 £101
90th Percentile £269 £220 £233
UK excluding London median daily rate £150 £150 £140
% change year-on-year - +7.14% -6.67%
Number of hourly rates quoted 170 115 99
UK median hourly rate £15.38 £15.86 £14.00
Median hourly rate % change year-on-year -3.06% +13.29% -6.67%
10th Percentile £11.17 £12.50 £10.60
90th Percentile £20.00 £22.75 £20.00
UK excluding London median hourly rate £13.00 £15.64 £13.23
% change year-on-year -16.87% +18.24% -11.83%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,495 85,506 100,399
% of contract IT jobs with a recognized job title 94.87% 94.91% 95.10%
Number of daily rates quoted 62,722 55,490 65,035
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £263 £252
90th Percentile £631 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,000 2,914 3,144
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £10.75 £10.75 £10.50
90th Percentile £47.83 £50.00 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.50
% change year-on-year -2.78% -7.69% +17.08%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 May 2018.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 21 May 2018.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +78 438 £160 +6.67% 28
UK excluding London +28 281 £150 - 19
London +34 189 £165 -5.71% 12
South East -2 93 £150 - 5
South West +23 47 £148 +5.36% 2
North of England -10 40 £225 +30.81% 5
East of England +12 39 £175 +52.84% 1
Midlands +1 31 £135 -6.90% 3
West Midlands -11 22 £138 -1.79% 1
Yorkshire 0 19 £225 +25.00% 5
North West -6 19 £165 +10.00%
Scotland -39 16 £185 +22.92% 3
Wales -2 13 £135 -
East Midlands -7 9 £90 -48.57% 2
Channel Islands -3 2 £135 -
North East -7 2 - -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2018, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 366 (77.05%) Windows
2 188 (39.58%) Windows 10
3 178 (37.47%) Active Directory
4 151 (31.79%) Microsoft
5 137 (28.84%) Windows 7
6 101 (21.26%) Office 365
7 96 (20.21%) Microsoft Office
8 95 (20.00%) Apple
8 95 (20.00%) Migration
9 79 (16.63%) Security Cleared
10 70 (14.74%) Time Management
11 69 (14.53%) Windows XP
12 66 (13.89%) SC Cleared
13 61 (12.84%) ITIL
14 59 (12.42%) SCCM
15 44 (9.26%) Finance
16 43 (9.05%) HP
16 43 (9.05%) Windows Server
17 42 (8.84%) SLA
18 37 (7.79%) Windows 8
19 35 (7.37%) Break/Fix
19 35 (7.37%) MS Exchange
20 34 (7.16%) Android
21 33 (6.95%) Problem-Solving
21 33 (6.95%) DNS
22 31 (6.53%) Cisco
23 30 (6.32%) VPN
24 29 (6.11%) LAN
25 28 (5.89%) Microsoft Certification
26 26 (5.47%) Service Management

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (7.37%) MS Exchange
2 13 (2.74%) Blackberry Enterprise Server
3 8 (1.68%) IBM Notes
4 7 (1.47%) SharePoint
5 5 (1.05%) Exchange Server 2010
6 4 (0.84%) Exchange Server 2013
6 4 (0.84%) Skype for Business
7 2 (0.42%) Apache
8 1 (0.21%) Exchange Server 2007
8 1 (0.21%) SharePoint 2013
Applications
1 96 (20.21%) Microsoft Office
2 16 (3.37%) Microsoft Excel
3 5 (1.05%) MS Visio
4 3 (0.63%) Microsoft PowerPoint
5 2 (0.42%) Mozilla Thunderbird
6 1 (0.21%) AutoCAD
6 1 (0.21%) Microsoft Project
6 1 (0.21%) Revit
6 1 (0.21%) Spreadsheet
Business Applications
1 2 (0.42%) RMDS
2 1 (0.21%) Eikon
Cloud Services
1 101 (21.26%) Office 365
2 5 (1.05%) OneDrive
3 4 (0.84%) G Suite
3 4 (0.84%) Microsoft Azure
4 3 (0.63%) Amazon AWS
4 3 (0.63%) SaaS
Communications & Networking
1 33 (6.95%) DNS
2 30 (6.32%) VPN
3 29 (6.11%) LAN
4 24 (5.05%) WAN
5 17 (3.58%) DHCP
5 17 (3.58%) Remote Desktop
6 14 (2.95%) TCP/IP
7 11 (2.32%) Firewall
8 10 (2.11%) Internet
8 10 (2.11%) Skype
9 9 (1.89%) Wireless
10 6 (1.26%) IP Telephony
11 5 (1.05%) Intranet
11 5 (1.05%) SMTP
11 5 (1.05%) VoIP
11 5 (1.05%) Wi-Fi
12 4 (0.84%) SMS
12 4 (0.84%) SSL
12 4 (0.84%) WLAN
12 4 (0.84%) WPA
Database & Business Intelligence
1 4 (0.84%) SQL Server
2 3 (0.63%) Amazon RDS
3 2 (0.42%) GIS
4 1 (0.21%) Blockchain
Development Applications
1 2 (0.42%) Git (software)
1 2 (0.42%) Subversion
1 2 (0.42%) Team Foundation Server
2 1 (0.21%) MSI
2 1 (0.21%) Oracle Forms
General
1 44 (9.26%) Finance
2 21 (4.42%) Banking
3 16 (3.37%) Telecoms
4 13 (2.74%) Manufacturing
5 6 (1.26%) Electronics
5 6 (1.26%) Legal
5 6 (1.26%) Marketing
6 5 (1.05%) Retail
7 4 (0.84%) Advertising
7 4 (0.84%) Investment Banking
8 3 (0.63%) French Language
8 3 (0.63%) Publishing
9 2 (0.42%) Corporate Banking
10 1 (0.21%) Back Office
10 1 (0.21%) Billing
10 1 (0.21%) Law
10 1 (0.21%) Military
10 1 (0.21%) Private Banking
Libraries, Frameworks & Software Standards
1 3 (0.63%) Web Services
1 3 (0.63%) XMPP
2 2 (0.42%) 802.1X
3 1 (0.21%) Middleware
3 1 (0.21%) Oracle Fusion
3 1 (0.21%) Software Packaging
3 1 (0.21%) X-Windows
Miscellaneous
1 26 (5.47%) Blackberry
2 20 (4.21%) Analytical Skills
3 14 (2.95%) Video Conferencing
4 11 (2.32%) iPhone
5 10 (2.11%) iPad
6 9 (1.89%) Smartphone
7 8 (1.68%) Self-Motivation
8 6 (1.26%) Data Centre
8 6 (1.26%) NHS
9 5 (1.05%) Driving Licence
10 4 (0.84%) AS400
10 4 (0.84%) Fat Client
10 4 (0.84%) iSeries
10 4 (0.84%) Management Information System
10 4 (0.84%) Thin Client
11 3 (0.63%) Chip and PIN
11 3 (0.63%) Computer Science
11 3 (0.63%) Replication
12 2 (0.42%) CMDB
12 2 (0.42%) Life Science
Operating Systems
1 366 (77.05%) Windows
2 188 (39.58%) Windows 10
3 137 (28.84%) Windows 7
4 69 (14.53%) Windows XP
5 43 (9.05%) Windows Server
6 37 (7.79%) Windows 8
7 34 (7.16%) Android
8 20 (4.21%) Apple iOS
9 19 (4.00%) Mac OS
10 16 (3.37%) Mac OS X
10 16 (3.37%) Windows Server 2008
11 13 (2.74%) Windows Server 2012
12 8 (1.68%) Linux
13 7 (1.47%) Windows Vista
14 3 (0.63%) Unix
14 3 (0.63%) Windows 2000
14 3 (0.63%) Windows Mobile
15 2 (0.42%) CentOS
15 2 (0.42%) Ubuntu
15 2 (0.42%) Windows Server 2003
Processes & Methodologies
1 95 (20.00%) Migration
2 70 (14.74%) Time Management
3 61 (12.84%) ITIL
4 35 (7.37%) Break/Fix
5 33 (6.95%) Problem-Solving
6 26 (5.47%) Service Management
7 15 (3.16%) Ticket Management
8 13 (2.74%) Patch Management
9 12 (2.53%) Asset Management
10 10 (2.11%) Problem Management
11 9 (1.89%) Incident Management
11 9 (1.89%) Information Security
11 9 (1.89%) ITSM
12 7 (1.47%) Knowledge Management
12 7 (1.47%) Line Management
13 6 (1.26%) Application Packaging
13 6 (1.26%) Digital Marketing
13 6 (1.26%) Mobile Device Management
13 6 (1.26%) Programme Management
13 6 (1.26%) Root Cause Analysis
Programming Languages
1 12 (2.53%) PowerShell
2 9 (1.89%) C
3 8 (1.68%) SQL
4 2 (0.42%) Bash Shell
4 2 (0.42%) Java
4 2 (0.42%) VBScript
5 1 (0.21%) VB
Qualifications
1 79 (16.63%) Security Cleared
2 66 (13.89%) SC Cleared
3 28 (5.89%) Microsoft Certification
4 23 (4.84%) MCP
5 15 (3.16%) MCSE
6 9 (1.89%) Degree
7 7 (1.47%) DBS Check
7 7 (1.47%) MCDST
8 5 (1.05%) Cisco Certification
8 5 (1.05%) MCSA
9 4 (0.84%) A+ Certification
9 4 (0.84%) ITIL Certification
10 3 (0.63%) CCNA
11 2 (0.42%) ITIL Foundation Certificate
11 2 (0.42%) Server+ Certification
12 1 (0.21%) ACMT
12 1 (0.21%) BPSS Clearance
12 1 (0.21%) DV Cleared
12 1 (0.21%) MCITP
12 1 (0.21%) MCTS
Quality Assurance & Compliance
1 42 (8.84%) SLA
2 5 (1.05%) GDPR
3 2 (0.42%) GxP
3 2 (0.42%) ISO/IEC 27001
4 1 (0.21%) Disclosure Scotland
System Software
1 178 (37.47%) Active Directory
2 10 (2.11%) VMware Infrastructure
3 9 (1.89%) Microsoft App-V
4 7 (1.47%) Hyper-V
5 4 (0.84%) BitLocker
5 4 (0.84%) Virtual Desktop
6 3 (0.63%) Terminal Services
7 2 (0.42%) Samba
8 1 (0.21%) Citrix Presentation Server
8 1 (0.21%) IAG
8 1 (0.21%) VirtualBox
8 1 (0.21%) XenApp
8 1 (0.21%) XenDesktop
8 1 (0.21%) XenServer
Systems Management
1 59 (12.42%) SCCM
2 4 (0.84%) AirWatch
2 4 (0.84%) Microsoft Intune
2 4 (0.84%) NetBackup
3 2 (0.42%) Cisco CUCM
3 2 (0.42%) Systems Management Server (SMS)
3 2 (0.42%) WSUS
4 1 (0.21%) Backup Exec
4 1 (0.21%) DameWare
4 1 (0.21%) Jamf Pro
4 1 (0.21%) Norton AntiVirus
4 1 (0.21%) OpenView Configuration Management
4 1 (0.21%) SCOM
Vendors
1 151 (31.79%) Microsoft
2 95 (20.00%) Apple
3 43 (9.05%) HP
4 31 (6.53%) Cisco
5 21 (4.42%) Citrix
6 20 (4.21%) VMware
7 13 (2.74%) Dell
8 12 (2.53%) ServiceNow
9 9 (1.89%) Ivanti
10 8 (1.68%) Bloomberg
10 8 (1.68%) SAP
11 6 (1.26%) Lotus
11 6 (1.26%) Reuters
12 5 (1.05%) IBM
12 5 (1.05%) Remedy
13 4 (0.84%) Google
14 3 (0.63%) EMC
14 3 (0.63%) Oracle
14 3 (0.63%) Polycom
14 3 (0.63%) Qualys