Period
to 16 January 2019

The median contractor rate for a Desktop Support Engineer was £160 per day in advertised job vacancies during the 6 months to 16 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 428 480 532
Rank change year-on-year +52 +52 -20
Contract jobs requiring a Desktop Support Engineer 545 452 375
As % of all contract IT jobs advertised in the UK 0.55% 0.45% 0.39%
As % of the Job Titles category 0.58% 0.47% 0.41%
Number of daily rates quoted 287 230 155
UK median daily rate £160 £150 £150
Median daily rate % change year-on-year +6.67% - -1.64%
10th Percentile £113 £112 £105
90th Percentile £250 £244 £238
UK excluding London median daily rate £145 £150 £145
% change year-on-year -3.33% +3.45% -9.38%
Number of hourly rates quoted 159 117 106
UK median hourly rate £16.00 £15.86 £15.25
Median hourly rate % change year-on-year +0.88% +4.00% +9.91%
10th Percentile £11.17 £13.00 £11.78
90th Percentile £22.20 £20.01 £22.75
UK excluding London median hourly rate £15.80 £15.53 £15.00
% change year-on-year +1.77% +3.50% +15.38%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,173 95,172 91,572
% of contract IT jobs with a recognized job title 94.67% 94.92% 94.81%
Number of daily rates quoted 62,222 63,285 59,800
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £269 £260 £254
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,876 2,790 3,217
UK median hourly rate £18.70 £18.50 £18.00
Median hourly rate % change year-on-year +1.08% +2.78% -2.70%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.25
UK excluding London median hourly rate £17.50 £17.50 £17.43
% change year-on-year - +0.40% -3.17%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer.

Contractor daily rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 16 January 2019.

Contractor daily rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer.

Contractor hourly rate trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Engineer over the 6 months to 16 January 2019.

Contractor hourly rate histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 489 £165 +10.00% 19
UK excluding London +32 324 £145 -3.33% 13
London +39 209 £175 +16.67% 8
South East +28 99 £173 +15.00% 4
South West -6 65 £145 -13.43% 2
North of England 0 56 £126 -30.28% 1
Scotland +22 34 £125 -16.53% 1
Midlands -12 32 £163 -5.80% 3
North West -7 30 £108 -40.28% 1
East of England -11 28 £156 +11.61% 1
Yorkshire -10 19 £126 -23.64%
West Midlands -25 18 £200 +21.21% 2
East Midlands +15 14 £145 -19.44% 1
North East +3 7 £193 -
Wales -17 7 £138 -21.43%
Northern Ireland - 2 - -
Channel Islands - 1 - - 1

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2019, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Engineer in the job title.

1 444 (81.47%) Windows
2 240 (44.04%) Active Directory
2 240 (44.04%) Windows 10
3 239 (43.85%) Windows 7
4 164 (30.09%) Microsoft
5 142 (26.06%) Office 365
6 128 (23.49%) Microsoft Office
7 101 (18.53%) SCCM
8 91 (16.70%) ITIL
9 78 (14.31%) Finance
9 78 (14.31%) Apple
10 69 (12.66%) VMware
11 64 (11.74%) Citrix
12 63 (11.56%) Windows Server
13 59 (10.83%) Windows 8
13 59 (10.83%) Migration
14 58 (10.64%) HP
15 55 (10.09%) LAN
16 53 (9.72%) VMware Infrastructure
17 51 (9.36%) Mac OS X
18 50 (9.17%) WAN
19 49 (8.99%) SLA
20 47 (8.62%) Apple iOS
21 42 (7.71%) PowerShell
22 41 (7.52%) Microsoft Certification
23 40 (7.34%) Windows XP
24 38 (6.97%) TCP/IP
24 38 (6.97%) Android
25 37 (6.79%) Service Management
26 36 (6.61%) Security Cleared

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (4.95%) MS Exchange
2 20 (3.67%) Skype for Business
3 12 (2.20%) SharePoint
4 4 (0.73%) Blackberry Enterprise Server
4 4 (0.73%) Exchange Server 2007
4 4 (0.73%) Exchange Server 2010
5 3 (0.55%) Exchange Server 2003
5 3 (0.55%) Exchange Server 2013
5 3 (0.55%) IBM Notes
Applications
1 128 (23.49%) Microsoft Office
2 12 (2.20%) Microsoft Excel
3 6 (1.10%) Microsoft PowerPoint
4 5 (0.92%) MS Visio
5 2 (0.37%) Shockwave
6 1 (0.18%) Microsoft Project
Business Applications
1 3 (0.55%) Eikon
1 3 (0.55%) SAP GTS
2 1 (0.18%) Dynamics CRM
2 1 (0.18%) Dynamics GP
2 1 (0.18%) SystmOne
Cloud Services
1 142 (26.06%) Office 365
2 13 (2.39%) OneDrive
3 9 (1.65%) Microsoft Azure
4 4 (0.73%) G Suite
5 2 (0.37%) Mimecast
6 1 (0.18%) Amazon AWS
6 1 (0.18%) Cloud Computing
Communications & Networking
1 55 (10.09%) LAN
2 50 (9.17%) WAN
3 38 (6.97%) TCP/IP
4 35 (6.42%) DNS
5 30 (5.50%) VPN
6 20 (3.67%) DHCP
7 19 (3.49%) Wireless
8 18 (3.30%) Skype
9 17 (3.12%) Internet
10 15 (2.75%) Remote Desktop
11 13 (2.39%) VoIP
12 9 (1.65%) PABX
13 8 (1.47%) Firewall
14 7 (1.28%) VLAN
14 7 (1.28%) WLAN
15 6 (1.10%) IP Telephony
16 5 (0.92%) Broadband
16 5 (0.92%) Intranet
16 5 (0.92%) WebEx
16 5 (0.92%) Wi-Fi
Database & Business Intelligence
1 2 (0.37%) Data Warehouse
2 1 (0.18%) SQL Server
Development Applications
1 5 (0.92%) WinDbg
2 1 (0.18%) JIRA
General
1 78 (14.31%) Finance
2 27 (4.95%) Telecoms
3 22 (4.04%) Marketing
4 16 (2.94%) Electronics
4 16 (2.94%) Manufacturing
5 13 (2.39%) Banking
6 12 (2.20%) Games
7 9 (1.65%) Retail
8 8 (1.47%) Financial Institution
8 8 (1.47%) Publishing
9 4 (0.73%) Advertising
9 4 (0.73%) Back Office
10 2 (0.37%) Automotive
11 1 (0.18%) French Language
11 1 (0.18%) Front Office
11 1 (0.18%) Investment Banking
11 1 (0.18%) Law
11 1 (0.18%) Legal
11 1 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (0.92%) LDAP
2 3 (0.55%) Software Packaging
3 2 (0.37%) Flash
Miscellaneous
1 36 (6.61%) Smartphone
2 26 (4.77%) Analytical Skills
2 26 (4.77%) Blackberry
3 25 (4.59%) Video Conferencing
4 22 (4.04%) iPhone
5 21 (3.85%) NHS
6 18 (3.30%) iPad
7 16 (2.94%) Data Centre
8 11 (2.02%) Fat Client
8 11 (2.02%) Thin Client
9 9 (1.65%) Mobile App
10 5 (0.92%) Driving Licence
10 5 (0.92%) Management Information System
10 5 (0.92%) Virtual Team
11 4 (0.73%) Handset
12 3 (0.55%) Hedge funds
12 3 (0.55%) Self-Motivation
13 2 (0.37%) BYOD
13 2 (0.37%) User Experience
14 1 (0.18%) Fintech
Operating Systems
1 444 (81.47%) Windows
2 240 (44.04%) Windows 10
3 239 (43.85%) Windows 7
4 63 (11.56%) Windows Server
5 59 (10.83%) Windows 8
6 51 (9.36%) Mac OS X
7 47 (8.62%) Apple iOS
8 40 (7.34%) Windows XP
9 38 (6.97%) Android
10 27 (4.95%) Windows Server 2008
11 21 (3.85%) Mac OS
12 19 (3.49%) Windows Server 2012
13 16 (2.94%) Linux
14 10 (1.83%) Windows Server 2003
15 7 (1.28%) Unix
16 6 (1.10%) Mac OS X Server
17 4 (0.73%) Windows Vista
18 2 (0.37%) SUSE Linux Enterprise Server
19 1 (0.18%) Windows Mobile
19 1 (0.18%) Windows Phone
Processes & Methodologies
1 91 (16.70%) ITIL
2 59 (10.83%) Migration
3 37 (6.79%) Service Management
4 35 (6.42%) Break/Fix
5 34 (6.24%) Problem-Solving
6 29 (5.32%) ITSM
7 27 (4.95%) Time Management
8 22 (4.04%) Asset Management
9 20 (3.67%) Change Management
9 20 (3.67%) Root Cause Analysis
10 18 (3.30%) Business Intelligence
11 16 (2.94%) Digital Marketing
11 16 (2.94%) Programme Management
12 13 (2.39%) Service Delivery
13 11 (2.02%) Incident Management
13 11 (2.02%) Software Deployment
14 10 (1.83%) Desktop Virtualisation
15 9 (1.65%) Change Control
15 9 (1.65%) Line Management
15 9 (1.65%) Proactive Monitoring
Programming Languages
1 42 (7.71%) PowerShell
2 10 (1.83%) SQL
3 4 (0.73%) VBA
4 3 (0.55%) C
4 3 (0.55%) VBScript
5 1 (0.18%) VB
Qualifications
1 41 (7.52%) Microsoft Certification
2 36 (6.61%) Security Cleared
3 27 (4.95%) SC Cleared
4 20 (3.67%) MCSE
5 15 (2.75%) MCP
6 13 (2.39%) MCSA
7 8 (1.47%) ITIL Foundation Certificate
7 8 (1.47%) MCDST
7 8 (1.47%) MCITP
8 7 (1.28%) A+ Certification
9 6 (1.10%) ACSP
9 6 (1.10%) ACTC
10 5 (0.92%) MOS
11 3 (0.55%) Degree
11 3 (0.55%) MCTS
12 2 (0.37%) CCNA
12 2 (0.37%) Cisco Certification
12 2 (0.37%) Network+ Certification
12 2 (0.37%) RHCSA
12 2 (0.37%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 49 (8.99%) SLA
2 7 (1.28%) PMO
3 1 (0.18%) Sarbanes-Oxley
System Software
1 240 (44.04%) Active Directory
2 53 (9.72%) VMware Infrastructure
3 23 (4.22%) XenDesktop
4 16 (2.94%) Virtual Desktop
5 15 (2.75%) BitLocker
6 12 (2.20%) Microsoft App-V
7 7 (1.28%) Hyper-V
8 4 (0.73%) XenApp
9 3 (0.55%) Terminal Services
9 3 (0.55%) VMware Workstation
10 2 (0.37%) VMware ESXi
10 2 (0.37%) XenServer
11 1 (0.18%) Virtual Servers
11 1 (0.18%) VirtualBox
11 1 (0.18%) VMware NSX
11 1 (0.18%) VMware Server
11 1 (0.18%) vSphere
Systems Management
1 101 (18.53%) SCCM
2 14 (2.57%) Systems Management Server (SMS)
3 7 (1.28%) AirWatch
4 5 (0.92%) Perfmon
5 4 (0.73%) Jamf Pro
6 3 (0.55%) NetBackup
6 3 (0.55%) ZENworks
7 2 (0.37%) McAfee ePO
8 1 (0.18%) Ansible
8 1 (0.18%) Backup Exec
8 1 (0.18%) Cisco CUCM
8 1 (0.18%) Microsoft Intune
8 1 (0.18%) SCOM
8 1 (0.18%) Symantec Endpoint Protection
8 1 (0.18%) vMotion
8 1 (0.18%) vRealize
8 1 (0.18%) WSUS
Vendors
1 164 (30.09%) Microsoft
2 78 (14.31%) Apple
3 69 (12.66%) VMware
4 64 (11.74%) Citrix
5 58 (10.64%) HP
6 26 (4.77%) Cisco
7 24 (4.40%) ServiceNow
8 22 (4.04%) SAP
9 20 (3.67%) Adobe
9 20 (3.67%) Sun
10 15 (2.75%) Ivanti
10 15 (2.75%) Wyse
11 14 (2.57%) Remedy
12 12 (2.20%) Altiris
12 12 (2.20%) Bloomberg
13 9 (1.65%) Avaya
14 8 (1.47%) Dell
14 8 (1.47%) Xerox
15 6 (1.10%) Reuters
15 6 (1.10%) Snow