Period
to 24 November 2017

The median annual salary for a Software Support Analyst was £26,000 in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Software Support Analyst
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1053 1051 1097
Rank change year-on-year -2 +46 -48
Permanent jobs requiring a Software Support Analyst 158 171 226
As % of all permanent IT jobs advertised in the UK 0.088% 0.090% 0.10%
As % of the Job Titles category 0.092% 0.094% 0.11%
Number of salaries quoted 131 150 215
UK median annual salary £26,000 £27,500 £28,500
Median salary % change year-on-year -5.45% -3.51% +3.64%
10th Percentile £20,500 £21,250 £19,450
90th Percentile £39,250 £41,250 £43,750
UK excluding London median annual salary £26,000 £27,500 £25,000
% change year-on-year -5.45% +10.00% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172577 182568 211044
% of permanent IT jobs with a recognized job title 95.80% 96.48% 96.46%
Number of salaries quoted 138473 152713 175380
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Software Support Analyst
Job Vacancy Trend

Job postings that featured Software Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Software Support Analyst in the UK

Software Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Software Support Analyst.

Salary trend for Software Support Analyst in the UK

Software Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Software Support Analyst over the 6 months to 24 November 2017.

Salary histogram for Software Support Analyst in the UK

Software Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Software Support Analyst within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 154 £27,000 -1.82% 8
UK excluding London +45 139 £26,000 -5.45% 6
South East +56 48 £25,250 +1.00% 1
East of England +29 33 £36,500 +46.00%
North of England +4 23 £26,000 -20.00% 2
Yorkshire +28 20 £26,000 -16.80% 2
London +5 19 £40,000 +33.33% 2
South West +13 17 £23,500 -14.55% 2
Midlands +26 14 £20,000 -23.08% 1
West Midlands +15 10 £20,000 -23.08% 1
East Midlands +26 4 £21,750 -3.33%
Wales +23 4 £23,000 -2.13%
North West -34 3 £28,750 -23.33%

Software Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Software Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Software Support Analyst in the job title.

1 66 (41.77%) SQL Server
2 64 (40.51%) SQL
3 49 (31.01%) Windows
4 47 (29.75%) Microsoft
5 41 (25.95%) Oracle
6 37 (23.42%) Windows Server
7 36 (22.78%) Java
8 30 (18.99%) CRM
9 26 (16.46%) MySQL
10 25 (15.82%) J2EE
10 25 (15.82%) OO
10 25 (15.82%) Degree
11 24 (15.19%) Microsoft Azure
11 24 (15.19%) DevOps
11 24 (15.19%) Retail
12 23 (14.56%) Web Services
12 23 (14.56%) Oracle EBS
12 23 (14.56%) Manufacturing
13 22 (13.92%) CSS
13 22 (13.92%) HTML
13 22 (13.92%) Amazon AWS
14 21 (13.29%) Test Automation
14 21 (13.29%) Spring
14 21 (13.29%) JSON
14 21 (13.29%) Stress Testing
14 21 (13.29%) JBoss Seam
14 21 (13.29%) Multithreading
14 21 (13.29%) Struts
14 21 (13.29%) XML
14 21 (13.29%) XSLT

Software Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (13.29%) JBoss
1 21 (13.29%) Tomcat
2 10 (6.33%) IIS
3 5 (3.16%) BizTalk Server
4 4 (2.53%) MS Exchange
5 3 (1.90%) Exchange Server 2007
5 3 (1.90%) Exchange Server 2010
6 2 (1.27%) SharePoint
7 1 (0.63%) Apache
Applications
1 16 (10.13%) Microsoft Office
2 8 (5.06%) Microsoft Excel
3 3 (1.90%) Microsoft PowerPoint
Business Applications
1 23 (14.56%) Oracle EBS
2 4 (2.53%) Dynamics CRM
3 2 (1.27%) Dynamics NAV
4 1 (0.63%) NetSuite
4 1 (0.63%) Oracle ERP
4 1 (0.63%) SAP Business ByDesign
Cloud Services
1 24 (15.19%) Microsoft Azure
2 22 (13.92%) Amazon AWS
3 9 (5.70%) Office 365
4 4 (2.53%) Cloud Computing
4 4 (2.53%) SaaS
4 4 (2.53%) Veeva
Communications & Networking
1 6 (3.80%) DHCP
1 6 (3.80%) DNS
2 3 (1.90%) Multicast
2 3 (1.90%) SMS
2 3 (1.90%) Unicast
3 2 (1.27%) Internet
4 1 (0.63%) Firewall
4 1 (0.63%) LAN
4 1 (0.63%) WAN
Database & Business Intelligence
1 66 (41.77%) SQL Server
2 26 (16.46%) MySQL
3 7 (4.43%) MS Access
4 6 (3.80%) Oracle Database
5 4 (2.53%) DB2
5 4 (2.53%) SQL Server 2008
6 3 (1.90%) Big Data
6 3 (1.90%) Relational Database
6 3 (1.90%) SQL Server Integration Services
6 3 (1.90%) SQL Server Reporting Services
7 2 (1.27%) SQL Server Analysis Services
8 1 (0.63%) Informix
8 1 (0.63%) QlikView
8 1 (0.63%) SQL Server 2012
8 1 (0.63%) SQLPlus
Development Applications
1 21 (13.29%) Oracle Forms
2 6 (3.80%) JIRA
2 6 (3.80%) Talend Open Studio
3 4 (2.53%) Toad
General
1 24 (15.19%) Retail
2 23 (14.56%) Manufacturing
3 20 (12.66%) Finance
4 6 (3.80%) Pharmaceutical
5 4 (2.53%) French Language
5 4 (2.53%) German Language
5 4 (2.53%) Telecoms
6 3 (1.90%) Back Office
6 3 (1.90%) Billing
6 3 (1.90%) Front Office
6 3 (1.90%) Law
6 3 (1.90%) Legal
7 1 (0.63%) Marketing
7 1 (0.63%) Polish Language
Libraries, Frameworks & Software Standards
1 25 (15.82%) J2EE
2 23 (14.56%) Web Services
3 22 (13.92%) CSS
3 22 (13.92%) HTML
4 21 (13.29%) Hibernate
4 21 (13.29%) JBoss Seam
4 21 (13.29%) JSON
4 21 (13.29%) Spring
4 21 (13.29%) Struts
4 21 (13.29%) XHTML
4 21 (13.29%) XML
4 21 (13.29%) XSLT
5 10 (6.33%) .NET
6 4 (2.53%) ASP.NET
6 4 (2.53%) Classic ASP
7 1 (0.63%) EDI
7 1 (0.63%) LAMP
Miscellaneous
1 15 (9.49%) Analytical Skills
2 8 (5.06%) Computer Science
3 6 (3.80%) User Experience
4 3 (1.90%) Derivative
5 2 (1.27%) Driving Licence
6 1 (0.63%) EPoS
6 1 (0.63%) Graphic Design
6 1 (0.63%) Replication
Operating Systems
1 49 (31.01%) Windows
2 37 (23.42%) Windows Server
3 8 (5.06%) Unix
4 7 (4.43%) Windows Server 2008
5 6 (3.80%) Windows 10
6 5 (3.16%) Linux
6 5 (3.16%) Windows Server 2003
7 4 (2.53%) Windows 2000 Server
7 4 (2.53%) Windows Server 2012
7 4 (2.53%) zOS
8 3 (1.90%) Windows 7
9 2 (1.27%) Windows 8
10 1 (0.63%) Windows 2000
10 1 (0.63%) Windows XP
Processes & Methodologies
1 30 (18.99%) CRM
2 25 (15.82%) OO
3 24 (15.19%) DevOps
4 21 (13.29%) Multithreading
4 21 (13.29%) Regression Testing
4 21 (13.29%) Stress Testing
4 21 (13.29%) Test Automation
5 12 (7.59%) SDLC
6 11 (6.96%) Incident Management
6 11 (6.96%) Problem Management
7 10 (6.33%) ERP
7 10 (6.33%) Supplier Management
8 6 (3.80%) Chat Support
8 6 (3.80%) Data Management
8 6 (3.80%) ITIL
9 5 (3.16%) Agile Software Development
9 5 (3.16%) Time Management
10 4 (2.53%) Scrum
10 4 (2.53%) Stakeholder Management
11 3 (1.90%) Business Intelligence
Programming Languages
1 64 (40.51%) SQL
2 36 (22.78%) Java
3 8 (5.06%) C#
3 8 (5.06%) VBA
4 6 (3.80%) Python
5 5 (3.16%) PHP
5 5 (3.16%) PL/SQL
6 4 (2.53%) Perl
6 4 (2.53%) T-SQL
7 3 (1.90%) C++
7 3 (1.90%) JavaScript
7 3 (1.90%) Tcl
7 3 (1.90%) VB
8 1 (0.63%) Delphi
8 1 (0.63%) Korn
Qualifications
1 25 (15.82%) Degree
2 6 (3.80%) Computer Science Degree
3 3 (1.90%) HND
3 3 (1.90%) Security Cleared
4 1 (0.63%) AAT
Quality Assurance & Compliance
1 8 (5.06%) QA
1 8 (5.06%) SLA
2 6 (3.80%) GxP
3 1 (0.63%) PMO
System Software
1 9 (5.70%) VMware Infrastructure
2 7 (4.43%) Active Directory
Systems Management
1 4 (2.53%) Tivoli
1 4 (2.53%) Tivoli Storage Manager
2 3 (1.90%) Systems Management Server (SMS)
Vendors
1 47 (29.75%) Microsoft
2 41 (25.95%) Oracle
3 10 (6.33%) VMware
4 6 (3.80%) Talend
5 4 (2.53%) IBM
5 4 (2.53%) Remedy
6 3 (1.90%) Capita
6 3 (1.90%) iManage
6 3 (1.90%) Northgate
6 3 (1.90%) SAP
6 3 (1.90%) Sun
6 3 (1.90%) TOWER Software
7 2 (1.27%) JD Edwards
7 2 (1.27%) Sage
7 2 (1.27%) Salesforce.com
8 1 (0.63%) Anite
8 1 (0.63%) Charles River
8 1 (0.63%) Citrix
8 1 (0.63%) Civica
8 1 (0.63%) Orchard